We serviced a
MAYTAG COOKTOP
Model MER8600DS0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 06/06/2022
Cx complained the rr burner did not always work. Installed new switch and element and tested and it now turns on and cycles on andn off Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVQ01
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 06/06/2022
"cx complaint unit is building condensation in both the RC and FC. RC is also not cooling. inspected unit and found freezer temp was -16 degrees, RC was 46-47 degrees. removed baffle cover in FC and found it was clogged with frost. was able to clean up the frost and then i found the return duct was also frozen. blasted that with my steamer and now unit brings in cold air from the freezer. unit checks good. charged cx the 120 for the service call and 60 for the additional labor to defrost the unit. cx paid by check #5094"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fallston, MD 21047
Brian R.
Job Details: 06/06/2022
cx complaint is unit never wants to make ice and when getting ice out door water comes out as well.took temps reading first of 5 in Freezer 32 in FF 18 through Ice Maker. fan not kicking on high. unit set to -5 in Freezer and 35 in FF. tested and checked unit and unit is back feeking voltage when pressing paddle to valve and turning water on when getting ice. will order parts needed and when approval is given and parts are in office will schedule.; ordrng 1 W10846539 (Fan Motor) and 1 W11189618 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Waynesboro, VA 22980
Eric F.
Job Details: 06/06/2022
Confirmed cx complaint UI non functional. Ordering ui and control components.; ordrng 1 W10906426 (cntrl-elec) and 1 WPW10733627 (console) and 1 W10839423 (guide) and 1 W10849355 (button)
We serviced a
WHIRLPOOL COOKTOP
Model WFE515S0JS0
Near Baltimore, MD 21202
Milton J.
Job Details: 06/06/2022
CX complaint display not illuminating and oven not working. Inspected and got 206vac across both legs and 119 at each individual legs. Came up to control and got 119vac at the P1-1 and P1-3 connector and 206vac at the P1-1 and P4-1 wires. Unit has correct voltage and needs new Control. -MJrob; ordrng 1 W11567348 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near ,
Chris B.
Job Details: 06/06/2022
cx complaint unit drops ice at unwated times inspected unit when dispencing ice ice door flap traps ice when closing tried calling tech line closed due to trianing will call tech line when availvbe to further diag
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Falls Church, VA 22046
Jason A.
Job Details: 06/06/2022
CX complaint FRIDGE RC temps & FC temps are inconsistent. CX had to change settings to lower temps as they were rising over 40F. CX had previously removed other loads on this circuit. Checked for even frost pattern. No excessive icinng buildup. Air return is clear. In diagnostics RC FC & defrost thermistors are being read by control. Called techlineMeasured all 3 thermistors at 3 places. Thermistor / cabinet subharness & at control. See SDpics. Will use control & thermistor on return > JJ; ordrng 1 W11317276 (damper) and 1 W11545823 (evap harness) and 1 W11518204 (Dispenser UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Hanover, PA 17331
Sal R.
Job Details: 06/06/2022
"CX complaint is that the unit isnot making ice. I fou d that the the duel valve is not opening to the icemaker. I am ordering 1 valve (W11546685), I have set a return date for 6/9; ordrng 1 W11546685 (dual valve 19 @ tribs)"
We serviced a
WHIRLPOOL DRYER
Model MED8630HW2
Near Richmond, VA 23221
Gill G.
Job Details: 06/06/2022
verified cx complaint of unit being unresponsive. found acu green light blinking but UI is not responding. checked wire harness from acu to console UI and found it has continuity on all three wires. disconnected and reconnected all UI harnesses. tested. UI is now responsive. tested by running diagnostic cycle. stored fault code F6E1(ACU HMI communication error). durning UI testing found encoder not registering on all selections. out of diagnostic mode all selections are working on encoder. unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Camp Hill, PA 17011
Fred G.
Job Details: 06/06/2022
"showed up to home to find a no answer. called off talked to hailey and she called cx, told me cx rescheduled apt."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Baltimore, MD 21224
Milton J.
Job Details: 06/06/2022
Cx complaint items where freezing in RC. CX was a little hard to understand but was saying set to 38 and unit good. Said he did not want service now. Explained if he called us back out payment would be due regardless. No service was provided today. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Greenville, NC 27858
Ronnie B.
Job Details: 06/06/2022
cx comlpaint of unit not making ice as it should and makes a lot of noise when running. checked unit and found some ice in ice bine. performed harvest and fill and ice maker completed both. found frost build up under and around ice bin indicating ice door not sealing correctly allowing warm air intrusion which would cause slow ice production and frost. condesor line comming from compressor is touching another ss line. separated lines and added permagum to ensure no more noise. ordering ice door.; ordrng 1 W11098702 (ICE DOOR)
We serviced a
KITCHENAID ICE MAKER
Model KUID508ESS1
Near McLean, VA 22101
Jason A.
Job Details: 06/06/2022
CX complaint ICEMAKER no ice after cleaning. Found no water entering unit. Valve has 120VAC. Measured HTR 5.9 OHMs bin sensor 2.99 K OHMs. Good frost pattern. Replaced valve & test good fill. NO LEAKS > JJ
We serviced a
MAYTAG DISHWASHER
Model WDF520PADM7
Near York, PA 17408
Sal R.
Job Details: 06/06/2022
"CX complaint is that the unit is not opperating. I found that the unit fills , but no motor movment. I am orderign 1 sump & motor(W11025157). Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11025157 (sump & motorn)"
We serviced a
JENN-AIR RANGE
Model JGD3430GS00
Near Pikesville, MD 21208
Keith H.
Job Details: 06/06/2022
cx complaint is unit clicks while cooking insepcted unit and found two reason for this happening ..cooktop is right next to huge window so air is blowing flame out and the burner tries to reignite also downdraft fan is sucking flame away and tries to reignite. unit is working as designed
We serviced a
WHIRLPOOL RANGE
Model KCGS550ESS
Near East Petersburg, PA 17520
Justin L.
Job Details: 06/06/2022
cx complaint all burners not clicking. was able to access unit and found shorted switch harness. was able to replace part with pre-id and test unit now operating as designed no further work needed
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Baltimore, MD 21224
Milton J.
Job Details: 06/06/2022
"CX complaint unit not locking and spinning. Inspected and found a F2E1(Stuck Key), F7E1(Basket Speed Fault) and a F5E2(Lid Lock Fault) codes stored. Manually tested all functions and found the belt was thrown. Checked underside and found the gearcase has leaked oil causing belt to throw. Tested latch but no issue present. Control button is intermittenly sticking. Ordering new Gearcase, Splutch and Belt plus returning with Pre-IDed Control, Actuator and Latch. -MJrob; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lebanon, PA 17042
Justin L.
Job Details: 06/06/2022
as per previous tech was able to access unit and replace parts. ran test 45 and unit still dispenses water out of dispenser in test 45 when it fills icemaker. attempted to contact techline but it was down for training please send back as a shop job to contact techline; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near McLean, VA 22102
Jason A.
Job Details: 06/06/2022
CX complaint DRYER noise & air gaps around filter & housing. Fabric snags. Lint distribution on filter uneven. Checked for sharp edges & trimmed casting flash. Cannot correct for gaps. Same move in date as 595134 washer > JJ; ordrng 1 W10906551 (moisture sensor kit) and 1 WPW10516085 (lint screen) and 1 W11401018 (seal kit) and 1 W11327190 (blower wheel)
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPQB
Near York, PA 17406
Sal R.
Job Details: 06/06/2022
CX informed me that she ahs bought new units . I am moving on .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Baltimore, MD 21224
Milton J.
Job Details: 06/06/2022
"Cx complaint ice not dispensing. Inspected and found the ice bin had some ice jammed up towards the back. Removed ice from bin, rinsed with some water, dried and put some ice back into the bin to dispense. Unit is now functioning properly. -MJrob"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Smithsburg, MD 21783
Danny R.
Job Details: 06/06/2022
water vavles are not openomg replaced fills with water checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Townsend, DE 19734
Taylor F.
Job Details: 06/06/2022
Cx complaint is damage on RC door. Replaced door from previous diagnosis. Testeed unit and unit is working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Kearneysville, WV 25430
Danny R.
Job Details: 06/06/2022
water vavle is leaking and cold isnt letting enough out will need vavle; ordrng 1 W11127358 (water vavle)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Columbia, MD 21045
Robert L.
Job Details: 06/06/2022
"cx complaint not washing dishes, foudn f9e1,f8e2, Fae2, f7e1, found no sump movement just hum, rotor seized, orderind sump assy..........cx will remove trim befor repair; ordrng 1 W11416363 (sump assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Hanover, PA 17331
Drew B.
Job Details: 06/06/2022
complaint that unit is still forming ice under the icebin again.. after previous checks and replaced parts had called techline spoke to Cliff.. had me checked water psi 8oz 8 seconds... was dead on. checkl door seal on icemaker face. had also check levelness of fridge nd advised me to raise the front up slight bit cauing the water to possible not lesk out front.. did so and cleanmed ice and told cx if happens again will need to call back and contact TL again. sr7733473836;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Richmond, VA 23235
Chris B.
Job Details: 06/06/2022
cx complaint unit will make crushed ice when wanting cubed advised cx how ice bucket teeth are disighned and are very agressive also leveled unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SLYM2
Near Lebanon, PA 17042
Justin L.
Job Details: 06/06/2022
cx complaint that the unit isnt progressing cycles. was able to access unit and found f6e6 water temp fault. cleared code and ran diag cycle and started a 1 hour wash and normal wash and instructed cx on running water at sink before starting unit unit is now operating as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bowie, MD 20721
Shane B.
Job Details: 06/06/2022
"complaint is the unit not dispensing ice. cx said its been making ice and dispenes water fine. tried dispensing ice. auger turns for a second then sounds like it gets jammed in place. removed ice bin and tested. auger spins fine. i can not turn the auger in the bin. i removed ice and found the ice bin is damaged the teeth at the front of the bin have hit part of the bin breaking off a piece of plastic which jammed the auger in place. once debry was clear the arm spins, ice dispenses. unit will need a new bin now that the original one is missing a chunk of plastic, it may jam again. ordering bin. schedule when part is available.; ordrng 1 WPW10558424 (ice-contnr)"
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LS2
Near Skyline View, PA 17112
Fred G.
Job Details: 06/06/2022
"cx complaint top elemnets work but oven does not work. inspected unit and pulled unit out. found 240.5vac to unit. tested unit on a broil cycle and got 0 volts to element. checked the broil element and it tested good. tested a bake cycle and found 100 volts to element. tested bake element and found it to be open, meter showed OL. unit needs control and bake element. ordering 1 (W11548749), 1 (WP9755770). please call cx once parts come in to schedule apt.; ordrng 1 WP9755770 (elmnt-bake) and 1 W11548749 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/06/2022
Installed new heater and tested unit . job complete
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Charlottesville, VA 22902
Kyle A.
Job Details: 06/06/2022
The moment i arived cx's power went out. Waiting 20 mins and rescheduled cx.; schdld next appmnt for 6/13 MON AM
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW3
Near Richmond, VA 23231
Gill G.
Job Details: 06/06/2022
verified cx complaint of unit door gasket not staying clipped into cabinet. found door gasket clips not staying in cabinet. replaced door gasket. tested. unit is working as designed. leveled unit.
We serviced a
WHIRLPOOL HOOD
Model WVW53UC0LS0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 06/06/2022
"Cx complaint then fan motor wouldn't run. Accessed unit and pressed power, found the fan motor not running on any speeds. Inspected motor and found the from motor to control was disconnected. Reconnected harness and secured it inside vent so it would lay above or on filters. Powered on unit and it now runs on all speeds. Unit checks good"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IM03
Near Crownsville, MD 21032
Kevin P.
Job Details: 06/06/2022
arrived and found the new console while lookming exactly like the original on the exterior and electronics the mounting bracket doesn to match up so it cannot be mounted to the unit. pic attched to quik pics of both interfaces and the unit requires the wider mounting holes. re-ordering interface and marking control to be used on return visit.; ordrng 1 w11460597 (user interface)
We serviced a
WHIRLPOOL DISHWASHER
Model MDBH969AWS2
Near Marshall, VA 20115
Daniel J.
Job Details: 06/06/2022
normal buttoon flashing no response from other keys removed checked connections brown spot on ribbon spoke with tech support deemed console put everything back together key pad started to respond informd customer of qoute for service call fee labor and part WPW10254842 declined will see how long the unit responds with old console
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYMS04
Near Potomac, MD 20854
Ricardo S.
Job Details: 06/06/2022
"Cx complains about a frost on the freezer. inspected unit, defrost heater cks ok, i ran diagnotic test mode heater circuit cks ok, the evaporator is full of frost, repalced defrost thermistor, reset power, air flow is good now"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Charlottesville, VA 22902
Kyle A.
Job Details: 06/06/2022
Updated heater as per service notice.
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Reston, VA 20191
Demonte S.
Job Details: 06/06/2022
Inspected the unit found that the cx is saying that the Refrigerator is Iced Over again. Checked the Freezer Evaporator. Freezer Evaporator is Iced Over. I then checked the Evaporator Thermistor. Thermistor is plugged into the Harness. Harness is plugged into the Wall. Checked the P8 Connection. Pins 1 & 2. I'm getting Open Line. Plugged new harness in the Wall and plugged old Thermistor in. Rechecked P8 Connection. Pins 1 & 2 . I'm still getting Open Line. Tried to call Whirlpool Techline but they are closed for 3 hours because of their meeting.
We serviced a
JENN-AIR FREEZER
Model JS42NXFXDE01
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 06/06/2022
"top center light out in freezer. per service pointer, replaced all single point lights, all lights working properly"
We serviced a
JENN-AIR COOKTOP
Model JGC7530BS00
Near Vienna, VA 22181
Demonte S.
Job Details: 06/06/2022
Inspected the unit. Found that the Cx is saying that the Cooktop isn't power On. I then checked the Power to the unit. Getting 122.3 Volts. Plugged unit into the outlet. No response from outlet. Plugged unit into another outlet with heavy duty extension cord. Unit is powering On. Advised that the cx have the outlet checked under the Cooktop. Cx will need an Electrician. Unit is working as Designed.
We serviced a
WHIRLPOOL OVEN
Model MET8885XB00
Near Hershey, PA 17033
Drew B.
Job Details: 06/06/2022
replaced switch all functions work and check good. cx had already paid full .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fairfax, VA 22030
Richard B.
Job Details: 06/06/2022
"CX complant. Dishwasher leaked, Prior diagnosis found float switch not engaging. Installed new float switch leaver and tested unit. Machine fills , washes , heats and drains as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Finksburg, MD 21048
Marc M.
Job Details: 06/06/2022
"unit has previously had ss service performed. upon arrival found unit to be unplugged. plugged unit in and checked guage pressures. found low side showing 22 inches in vacuum and high side showing about 25 psi. checked with uv light to identify any dye present on the surface of the system. checked all service junctions, new evap, comp, and drier, as well as the commonly vulnerable discharge line and condenser connections. found no dye present at any point despite obvious evidence of a leak given the low guage pressures. contacted TL because of cx being frustrated with the current outcome. after further diagnosis TL determined unit is of non-repairable deisgnation for sealed system failiure within 2-5 cbe. provided cx with file number and unit no longer wi;l requrie service. sr7733813876"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/06/2022
"installed drippan kit, prior to leaving found gasket torn allowing warm air to enter ff, door liner started to seperate when removing gasket, ordering right ff door for repair; ordrng 1 W10815687 (dor-fip ss)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Ruckersville, VA 22968
Eric F.
Job Details: 06/06/2022
Confirmed cx complaint valve stripped. Ordering valve.; ordrng 1 W11220230 (valve)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Virginia Beach, VA 23456
Austin D.
Job Details: 06/06/2022
"cx complaint the unit is not heaitng up in the oven. checked the unit and found that the terminal block was defective. therefore, i repoalced it with a new one and tested the unit. unit is now heating up and running as designed."
We serviced a
MAYTAG DRYER
Model MEDX700XW0
Near Chocowinity, NC 27817
Ronnie B.
Job Details: 06/06/2022
"cx complaint of unit shuts down after a load or two and cannot power back on for about 20-30 mins and unit boots itself back up. checked unit and found the following code .f3-e6 during testing found outlet thermistor out of range, element coils evidence of overheating, resitance too high. also control itself is having issues. unit needs control, thermal fuse, moisture sensor, element and outlet thermistor.; ordrng 1 WPW10214009 (cntrl-elec) and 1 WPW10298258 (harns-wire) and 2 WP3387223 (electrode)s and 1 WP8577274 (thermistor) and 1 WP3392519 (thermal fuse) and 1 WP3387747 (element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Elkton, MD 21921
Alexander W.
Job Details: 06/06/2022
CX stated condinsation in freezer tested inspected and verified cx complaint installed fridge gasket went to install freezer gasket and the liner from door is defective causeing unit to leak ambiant air which is causing build up in freezer. ordering freezer door comes with gasket and ordering badge as well for door; ordrng 1 LW10803965 (freezer door) and 1 W11178521 (badge)
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Mount Joy, PA 17552
Justin L.
Job Details: 06/06/2022
cx complaint unit not draining. was able to access unit and found full of water. checked outlet and found 120.5VAC incoming. checked under unit and found break in lower harness. was able to replace with pre-id and during testing heard grinding noise. found that the inner plastic of the splutch had failed called and spoke to ML and setting return with part for Tuesday 6/7/22; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575FRS00
Near Virginia Beach, VA 23456
Austin D.
Job Details: 06/06/2022
"cx complaint no water is being dispensed and also that the fridge is loud. checked the unit and found that the condenser was making contact with the unit. therrefore, i reshaped it to not hit anyting. finally i found a bad water filter installed. with no filter in the unit water flow is fine. with filter after 5-7 cups the flow is gone. collected for service call."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Harrisburg, PA 17111
Fred G.
Job Details: 06/06/2022
i was able to access unit and replace the motor and blower wheel. tested unit and now unit checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Joppatowne, MD 21085
Neil H.
Job Details: 06/06/2022
CX COMPLAINT OF SEEING SMALL PUDDLE OF WATER IN FRONT OF WASHER NOT EVERY TIME BUT AT TIME FOUND SOAP USED EXTRA CONCENTRATED I RAISE THE LEVEL ON THE LOAD AND GO BECAUSE I DIDN'T SEE ANY LEAKING BUT WHILE TESTING ALOT OF SOAP.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Orrtanna, PA 17353
Bernard M.
Job Details: 06/06/2022
"Replaced heater per service pointer #11540964, ran test cycle and unit now heats and no leaks were found"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Middle River, MD 21220
Neil H.
Job Details: 06/06/2022
CX COMPLAINT THE UNIT NOT COMING ON FOUND TERMINAL BURNED AND THE COVER/TEMINAL NEEDED ORDERING MOTOR JUST IN CASE SITTING WATER IN UNIT CLEARED OUT ORDERING HARNESS CX GETTING CORD EXPLAINED NOT COVERED.; ordrng 1 W11568793 (HARNSWIRE) and 1 W11416362 (PUMP MOTOR) and 1 W11412291 (Whirlpool Dishwasher Drain Pump)
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ0
Near Dillsburg, PA 17019
Bernard M.
Job Details: 06/06/2022
"Cx complaint unit has long preheat times. Cx claims the unit took 45 min to preheat to 400 degrees. Also found the display on console to be partially out. Removed back panel and found bake and broil elements to be in range for resistance. Checked temp sensor and it was OL. Replaced control using pre-id parts and temp sensor WPW10181986 using vanstock, set preheat for 350 and unit reached temp in sufficient amount of time. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Virginia Beach, VA 23454
Carl A.
Job Details: 06/06/2022
replaced heating element per Technical Service Pointer #: W11540964 tested unit works as designed
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Carlisle, PA 17013
Andrew S.
Job Details: 06/06/2022
Per SP w11540964 I was able to access and replace the heating element. I then tested the unit and found that the unit is functioning without any leaks. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/06/2022
installed new heater element in dishwasher ran diag tested for leaks checked faults none present unit working ass it should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21703
Ricky E.
Job Details: 06/06/2022
"ck fnd loose icemaker connection at the cabinet.. secured the connection and verified operation, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Fairfax, VA 22031
Demonte S.
Job Details: 06/06/2022
"Inspected the unit. Found that the cx is saying that the Freezer Section has Ice Cream that is getting soft. I then ran Service Diagnostics on the unit. Ran Service Test - 1 Rc Thermistor Test. I'm getting 35 Degrees. Service Test - 2 Fc Thermistor Test. I'm getting 7 Degrees. I then ran Service Test - 120 Ice Maker Harvest Test. Ice Maker Harvested and dumped Ice into the Ice Bin. I then ran Service Test 97 - Ice Maker Fill Test. Ice Maker started to fill. I then checked the Temperature to the Freezer Section with Thermal couple. I'm getting 8.9 - 13.7. Degrees. I then adjusted the Freezer Temperature from +3 Degrees to -3. Advised that the cx doesn't touch the settings. ( Only Ice is soft. Popsicles / Klondike bars are hard. Cx has Ice Cream under items in the lower bin. Advised that the cx change loading habits.) If the cx calls back Order the Coupler = W11506635 & Drier = W10843121, unit might need a Drain and fill. **** Don't go without parts ****."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Frederick, MD 21703
Ricky E.
Job Details: 06/06/2022
"the customer states that after the unit makes a few batches of ice, the unit stops cooling. when she turns off the icemaker the unit cools with no issues.. the wire diagram shows the icemaker as fully mechanical, and doent tie into any board... nwill order and replace the ui and the control... need parts...; ordrng 1 W11082783 (cntrl-elec) and 1 W11035836 (cntrl-elec)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/06/2022
heater project removed old heater installed new ran diag with no errors than started quick wash let unit fill and wash motor run checked for leaks none present
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Frederick, MD 21703
Ricky E.
Job Details: 06/06/2022
"replaced the element with the rework kit, unit cks ok..."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Virginia Beach, VA 23464
Austin D.
Job Details: 06/06/2022
cx complaint the unit is not alwasy running correctly and sometimes is turing off on its own. checked the unit and found that the LED control board was intermittenly shorting out. this made the 3 wat valve chirp and the unit have issues cooling. quoted cx for replacement of the LED board. replaced and collected payment.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Phoenix, MD 21131
Brian R.
Job Details: 06/06/2022
replaced partsd ordered and tested and checked unit. unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Fairfax, VA 22031
Demonte S.
Job Details: 06/06/2022
Inspected the unit. Found that the cx is saying that the Freezer is making a poping Noise at least once a day. Checked the Freezer Section. Freezer Evaporator has a good Frost Pattern. Ran Service Diagnostics on the unit. When the Heater Element activated it made a poping Noise cracking / melting the ice. Showed / advised the Cx this is the noise they are hearing and everything is Normal. Advised that the cx reads the Use & Care Manual. ( Advised that the cx only gets one of these calls. This is a Use and Care Call .)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Rockville, MD 20854
Julian H.
Job Details: 06/06/2022
replaced heater per service pointer w11540964 p&L covered by scode s17304
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/06/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now. Cx has a issue F9-E1 states he has a second ticket for this issue seperate from the heating element job cx states he has a warranty and unit was bought in June states he will supply the reciept upon return visit has to get into contact with Bestbuy to obtain receipt checked drain no blockage the sump is sucking air when draining ordering sump assy to fix issue; ordrng 1 W11416362 (Sump & motor)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Glen Burnie, MD 21060
Eric W.
Job Details: 06/06/2022
cx complant of unit not stoping during sensor dry inspected unit found some thing in the vent of the home cx is calling vent cleaning
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Selbyville, DE 19975
Michael E.
Job Details: 06/06/2022
"SR 7733717646 CX complaint: burning smell. Tested and verifed complaint. No problems found in control compartment. I found gearcase leaking oil and burning smell was belt slipping. Gearcase, belt, pulley and sheild needed. Saved quote. WP safety gave me a number to give to CX to call to resolve. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Catonsville, MD 21228
Robert L.
Job Details: 06/06/2022
"cx complaint not starting display dim, found ui shorted, replaced ui from pre-id, console coveredin counter spillage, high traffic area between stove and sink, explained cx needs to keep dry and clean to prevent issue, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Hampton, VA 23669
Jason T.
Job Details: 06/06/2022
"Arrived on site, per cx request to cancel the service call."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Mount Joy, PA 17552
Justin L.
Job Details: 06/06/2022
cx complaint machine not doing anything. was able to access unit and found F1E1 and F9E1. Ohmed out drain pump and found 21.7 Ohms but when trying to drain just buzzes due to impeller disfunction. Ordering control and will use drain pump on return once in office will need to call and set return; ordrng 1 W11608056 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/06/2022
came out to resolve the issue with ting element special project. disassembled the unit as needed. replaced the eleemnt. put the uiht back together. tested operation. unit is running as designe.d
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near York, PA 17403
Sal R.
Job Details: 06/06/2022
"CX complai t was that the tuni is leaking into the RC. I found that the drain hole in the evap is clogged due to the heater probe being faulty. I cleared ice and am ordering 1 heater probe (W11399989). once the part is avalibele, please have someone form the office call to set a return visit.; ordrng 1 W11399989 (heat probe)"
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ02
Near Georgetown, DE 19947
Frederick R.
Job Details: 06/06/2022
"CX complaint is doors and handles came scratched. Inspected unit and verified complaint. Replaced both RC doors, FC door and all hardware from pre-id. Unit is now repaired and is working properly. Job is complete"
We serviced a
AMANA REFRIGERATOR
Model ABB1921BRB01
Near York, PA 17403
Sal R.
Job Details: 06/06/2022
"CX complai t is that the unit is not cooling in the RC. I fou d that tyhe evap is frosted over , due to bi-metal not sending unit into a defrost. I am ordering 1 evap harness (W11260592). Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11260592 (Evap harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/06/2022
"cx complaint of unit not making ice checked unit to find called techline spoke with Robert took temp reading of 0 in ff,7731223188 was advise to replaced icemaker tested unit works as designed break down as follows service call 120.00parts 0.00shipping 0.00labor 110.00sub total 230.00tax 0.00grand total 230.00deposit 230.00"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Newport News, VA 23602
Lucas R.
Job Details: 06/06/2022
"cx complaint unit not making ice, checked unit temps at 20 fc 45 ff, all loads working, partial frost pattern and ice block on evap, ohmed thermistors from control defrost 8.6k ohms, ff and fc, 5k ohms, compressor pulling 1 amp, called techline spoke with bruce sr7733818831, advised insufficient compressor, or restriction, unit needs sealed system tech for return visit.; ordrng 1 W11580057 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 W11546605 (evap) and 1 4387444 (evap repar)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/06/2022
"cx complaint unit is too cold and condensation, upon arrival checked temps, rc on the center shelf, milk reading 35 degrees, fresh food drawer at 36 degrees, fc at called techline, was advised they are in training and to call back in 2 hours. provided to cx, advised to contact whirlpool with . adjusted fc temp to 1 degree.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Lancaster, PA 17601
Justin L.
Job Details: 06/06/2022
"cx complaint clothes not coming out clean and making noise. was able to access unit and found no saved codes. ran diagnostic and found that in accordance with Technical Service Pointer #: W11531483 Rev B the actuator was disconnected. Replaced with one from van stock, calibrated, and tested unit now operates as intended no further work needed; used 1 W10913953 (actuator) from stock"
We serviced a
WHIRLPOOL FREEZER
Model GB2FHDXWS04
Near Vienna, VA 22180
Demonte S.
Job Details: 06/06/2022
"Inspected the unit. Found that the cx is saying that the Refrigerator has Frozen Ice the Freezer Section on the he bottom liner. I then checked the Drain Tube to the unit. Found that the Drain Hole is Clogged. Cleared all Ice. I then installed the Drain Tube. Tested the Drain. Unit is now Draining. Unit is working as Designed.( Technical service pointer : W10632338E, S Code - S38253.) Cx paid in full by check. Check is in the Blue Money Bag."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Aldie, VA 20105
Ezra M.
Job Details: 06/06/2022
"rc freezing food. found pantry thermistor failing, needs to be replaced. verified damper operating correctly, all fans working, unit not overfilled. ordering pantry harness w/ thermistor.; ordrng 1 W10779301 (pantry harness w/ thermistor)"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Columbia, MD 21044
Alexander D.
Job Details: 06/06/2022
installed operating thermostat. tested unit. waited for element to cycle off and it cycled back on within 1min. unit is now working properly
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Red Lion, PA 17356
Sal R.
Job Details: 06/06/2022
"Per the previouse tech, i was able to access and replace all parts , Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Suffolk, VA 23435
Zachery R.
Job Details: 06/06/2022
"upon arrival checked temps, fc at 15 degrees, rc at 42 degrees. frost build up on evap again, thermistor reading 520k ohms while in ice build up, cleared frost build up with steamer, heater ohmed out at 126ohms. unplugged fan, unit is forming frost pattern. unit is not defrosting, called techline, was advised techline is closed for training. advised cx to contact whirlpool with sr number"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Conestoga, PA 17516
Justin L.
Job Details: 06/06/2022
cx complaint unit not draining and finding water on the floor. was able to access unit and found pinholes in the drain hose that is causing leaking and syphoning issues. ordering hose and setting return for 6/8/22; ordrng 1 8269144A (drain hose)
We serviced a
WHIRLPOOL RANGE
Model WFE510S0AT0
Near Ocean City, MD 21842
Michael E.
Job Details: 06/06/2022
"CX complaint: F9E0 error code. Tested and ve4rified complaint. Bake and broil are both working. At terminal block i had 121, 121, and 211VAC. All connections in the back are good. CX had turned breaker on and off a couple times and unplugged and replugged... then unit was working again. Possible loose connection in receptacle or breaker and possibly breaker or receptacle wearing out...over 30 years old now. Unit passed all tests and it is working properly. Job is complete. CX paid for service on CC"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Carlisle, PA 17013
Andrew S.
Job Details: 06/06/2022
Cx complaint is that the unit is leaking at the bottom. Upon arrival I found that the unit was in the back of the store. I was unable test the unit thuroughly. I did find residue of water/soap on the drain pump and inner hose. I also found evidence of the water valve leaking as well. I am ordering the needed parts. Please contact cx when parts are available to schedule the retrun visit.; ordrng 1 W11210463 (Valve) and 1 W10919003 (Drain Pump) and 1 W10899966 (Inner Drain Hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/06/2022
"cx complaint unit not makimng ice, checked temps, fc at 0 degrees, rc at 37 degrees, checked icemaker, icemaker lost home position and will not harvest, im has proper voltage, replaced icemaker, tested, unit working as designed. advised cx to keep eye on ice production."
We serviced a
KITCHENAID FREEZER
Model KFIS29BBMS00
Near Gambrills, MD 21054
Alexander D.
Job Details: 06/06/2022
"cx complaint compressor noisy and unit not cooling well. inspected unit and verified complaint. compressor making whistling noise, all fans are running. found uv dye in ff evap drip tray. Charge parts and labor for the sealed system repair to Special Project # S71233, parts also still covered by entitlements. ordering ff evap asm, uv dye drier, coupler and compressor per service pointer W10666205E. call cx to schedule return visit once we have eta on parts. 3ct SS tech only. quoted 120.00 service call, paid in full with c/c.; ordrng 1 W10917531 (ff evap asm) and 1 W10276644 (compressor) and 1 WPW10143759 (uv dye drier) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL FREEZER
Model KSSC48QTS03
Near McLean, VA 22101
Jason A.
Job Details: 06/06/2022
CX complaint FRIGE ice & frost builds up in FC. See SDpics. Found ice door motor not closing fully. Stuffed a towel in opening. CX scoops ice by opeing FC door. Auger is working. Cubed & crushed. CX request AM appt. Paid in full > JJ; ordrng 1 WPW10546285 (Dispenser Ice Chute Door Motor 44.26)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDW03
Near Newport News, VA 23608
Lucas R.
Job Details: 06/06/2022
"cx complaint food freezing in ff, checked unit found temps at 2 fc, between 35 and 38 ff, small gap beween liner and cabinet allowing moisture to enter unit, sealed cabinet, frost pattern on evap good, set fc to max, ff to 2 *, advised cx to monitor, unit working as designed.; ordrng 1 482338 (adhesive), used 1 482338 (adhesive) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/06/2022
"cx complaint unit freezing product in rc, checked temps, fc at 3 degrees, rc at 31 degrees. thermistors are within range, adjusted temps, and advised cx airflow is crucial and no products should hang off rear of shelf, if so this will block airflow. adjusted temp in fc at 1 degree, and 39 degrees in rc. advised cx to keep eye on temps. unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4900XW2
Near Frederick, MD 21703
Ricky E.
Job Details: 06/06/2022
"customer stated that the unit wasnt drying. verified the issue and fnd the unit not heating. fnd that the element and t-stats blown... the unit will need parts...; ordrng 1 279816 (thermal cut off hi) and 1 279838 (element,heater) and 1 WP3977767 (thrmst-fix)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMT55511KS02
Near Essex, MD 21221
Neil H.
Job Details: 06/06/2022
"CX COMPLAINT THE PANEL IS THE PART NEEDED ORDING PANEL FOR OPEN START CANCEL.; ordrng 1 W11453236 (Panel, Control (black))"
We serviced a
N/A N/A
Model LG7681XSW2
Near Harrisburg, PA 17109
Fred G.
Job Details: 06/06/2022
cx complaint unit has stopped with a load in it and if some clothes are removed unit will run again. inspected unit and ran unit. unit did run and had heat. removed top cover and front cover and removed drum. i found the idler and drum rollers to be full of lint. i was able to remove the lint and tested unit. unit checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Midlothian, VA 23114
Joseph D.
Job Details: 06/06/2022
cx stated at door that unit is being replaced.
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Harrisburg, PA 17111
Fred G.
Job Details: 06/06/2022
"cx complaint unit is making noise while filling. inspected unit and entered it into diag and found 0 error codes. ran unit through a auto test, unit finished auto test with some noise while unit was in agitating. lifted unit up to find the splutch assy had a lot of wear on it. replaced splutch assy with preID part and tested unit. unit now checks good."