We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Manassas, VA 20109
Justin S.
Job Details: 09/28/2023
the unit is not heating from the burner but is heating with the other 3 and the bake and broil elements. found the switch is getting voltage. replaced the switch with vs and retested. the unit is heating good with all the burners. the unit is now ready; ordrng 1 WPW10434452 (switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near White Hall, MD 21161
Neil H.
Job Details: 09/28/2023
cx complaint temps going up and down at times cx has lost food today the unit is at fc-0 and rc-37 in those areas and the water and ice packs in fc are solid i found the unit was pushed against the wall so there was no area movement from compressor area so now that unit has good venting around it unit should be fine.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Pawleys Island, SC 29585
Jason T.
Job Details: 09/28/2023
"Installed wash motor, found new drain pump not operating, verified vac at the drain pump, heater assembly not sealing properly. Installed parts from van stock to complete the repair, ran factory diagnostics to test, calibarte and verify unit operation...working as designed.; ordrng 1 W11537778 (HEATER JT VS) and 1 W11412291 (DRAIN-PUMP JT VS), used 1 W11537778 (HEATER), and 1 W11412291 (DRAIN-PUMP) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW1
Near Scottsville, VA 24590
Eric F.
Job Details: 09/28/2023
"Installed dispenser, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bethesda, MD 20817
Roberto I.
Job Details: 09/28/2023
"CX complaint food randomly freezing in the Rc top part.Tested temperature with thermocouple, found 36F on top shelf and 37 on middle shelf. Temperature in the Fc 2F. Diffuser tested ok, no sign of frozen foor in the Rc at the moment. Unable to replicate any temperature issue"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/28/2023
Customers complaint is both the microwave and oven do not heat properly. Found in diagnostics the microwave temp is reading 90 degrees without any use. There is an error code F2 E1 for a keypad error. Going to order the UI and microwave control.; ordrng 1 W11600634 (UI) and 1 W11325786 (control) and 1 W11607085 (microwave thermostat) and 1 W11598120 (oven sensor) and 1 W11448962 (oven control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Timberville, VA 22853
Danny R.
Job Details: 09/28/2023
icemaker wont cycle repleced icemaker checksok
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Columbia, MD 21045
Robert L.
Job Details: 09/28/2023
"installed dispenser per previous, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/28/2023
Customers complaint is alot of water and ice in the freezer and fridge. Found the icemaker fill tube was not installed in the icemaker properly. Reinstalled the fill tube and all check ok.
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Palmyra, VA 22963
Eric F.
Job Details: 09/28/2023
"Installed new control, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Lexington Park, MD 20653
Shane B.
Job Details: 09/28/2023
"cx complaint is the unit making noise. cx said it makes a baning noise and a grinding gears-on-gears noise. i found no saved fault codes. ran service cycle. unit completed cycle with no strange noises. inspected under unit and found everything covered in oil. black oil on the floor as well. gearcase has failed. unit will need gearcase, drive motor, capacitor, actuator, belt and cam. marking preIDed parts for use on return. ordering all other parts. everything is in stock.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W11481722 (actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Pawleys Island, SC 29585
Jason T.
Job Details: 09/28/2023
"Cx complaint, not cooling-freezing properly, fridge temp at 38 degrees, freezer temp at 10 degrees. Ran factory diagnostics, found unit not cycling defrost properly, verified vac voltage at the control circuit. Ran all system checks on the unit, verified all fan unit functions, set unit to an 8 hr defrost cycle, set fridge temp at 40 degrees, fridge temp at -5 degrees, advised cx on unit operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Newark, DE 19702
Taylor F.
Job Details: 09/28/2023
Cx complaint is unit not dispensing water properly. Tested inspected and verified complaint. Removed filter and water was restored but cx had just replaced the filter with a new one and it didnt change anything. Ordering filter and filter housing. Cannot reschedule at this time.; ordrng 1 EDR1RXD1 (water filter) and 1 W11162042 (housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Silver Spring, MD 20904
Israel R.
Job Details: 09/28/2023
Installed new heater and switch unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/28/2023
Installed new sensor. All check ok.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Bealeton, VA 22712
Danny R.
Job Details: 09/28/2023
installed parts checksok
We serviced a
KITCHENAID DISHWASHER
Model KUDE03FTSS1
Near Bowie, MD 20721
Leon
Job Details: 09/28/2023
"cx complaint door not closing, inspected unit to see that feet were held up by shims that kept unit level as well as food tongs keeping top rack from going to back as needed, placed shim back under feet and removed obstruction, unit working as designed"
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ00
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/28/2023
Customers complaint is unit not making ice. Found ice maker has E5 error code. Checked and made sure the water is being supplied to the unit. NTO maker.; ordrng 1 W11658802 (icemaker)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Newark, DE 19711
Taylor F.
Job Details: 09/28/2023
Cx complaint is unit not starting. Tested inspected and verifed complaint. Found the thermal fuse to be defective. Replaced thermal fuse and unit is now working as designed. Job is complete. Did not hook vent back up to dryer due to it being defective and cx needs to have it cleaned/replaced.
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Silver Spring, MD 20902
Israel R.
Job Details: 09/28/2023
Customer complaint unit is making the pipes bang on the walls. I ran the unit and could not replicate the issue. I then ran a quick wash and noting rinse and sping and nothing. I then ran a wash cycle and the valve has a high pitch noise. The unit needs new valve i adviced the customer that they still mayh need antitap deviced if they are getting tou much pressure. Ordering water valve. Call customer when part is available.; ordrng 1 W11614515 (Valve)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Georgetown, SC 29440
Jason T.
Job Details: 09/28/2023
"Cx complaint, no heat...tested all circuits found L1 terminal at the 240 vac harness burned up causing the issue. Installed parts from van stock to complete the repair, verified all unit functions for proper operation, cycle temperature tested at 140 degrees...working as designed.; ordrng 1 WPW10281322 (connector JT VS) and 1 WP3397659 (block-term JT VS) and 1 279318 (terminal JT VS), used 1 WPW10281322 (CONNECTOR), 1 WP3397659 (TERMINAL BLOCK), and 1 279318 (TERMINAL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Manassas, VA 20112
Robert W.
Job Details: 09/28/2023
"Replaced divider, auger motor, yoke washer and gasket unit tested and is working properly."
We serviced a
MAYTAG ALL IN ONE W/D
Model LSE7806ACE
Near Bethesda, MD 20815
Brian F.
Job Details: 09/28/2023
"Cx states water leaking from bottom of washer, tested and confirmed, found water leaking from between agitator shaft and outer tub. Outer tub and seal kit no longer available, unit is unable to be repaired."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Georgetown, SC 29440
Jason T.
Job Details: 09/28/2023
"Cx complaint, frost in the freezer liner, door hard to open, found excessive drag on the door rails, intermittent light in the freezer, lower door casing bowed, pics on SD. The issue is being caused by air leaking into the freezer from the door not selaing proeprly, ordering parts to complete the repair, advised cx to allow 6-8 weeks for delivery of the freezer door, inspect for any damages and conatct VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11396033 (door switch) and 1 W10571967 (frz door gasket (gr)) and 1 12977880SQ (dor-fip ss)"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ05
Near Leesburg, VA 20176
Ken M.
Job Details: 09/28/2023
"Diffuser replaced. Customer added complaint of the unit not dispensing ice. Issue confirmed. Found the auger motor encased in ice, not running. Had to apply steam to the motor to remove it without damaging the door. Auger motor replaced and unit retested. Ice dispenser is working properly. Old parts left with customer."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Silver Spring, MD 20910
Brian F.
Job Details: 09/28/2023
"Installed new ice maker, jumped t and h to start harvest, IM harvested and filled. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 09/28/2023
Customer complaint is loud noise during cycle. Found cam stripped. Replaced cam with part from truck stock. All check ok.; used 1 w10721967 (cam VS/PF) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JUDFP242HX11
Near Fairfax, VA 22033
Jason A.
Job Details: 09/28/2023
CX complaint FRIDGE FC door doesnt close. Frost buildup. Found gap at gasket & lower FC door is not flat. Taped door switch down so unit doesnt go into alarm. Advised CX 5 to 10 weeks > JJ; ordrng 1 W11568937 (Door lower)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Washington, DC 20002
Samuel R.
Job Details: 09/28/2023
replaced control and calibrated unit.now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Georgetown, SC 29440
Jason T.
Job Details: 09/28/2023
"Cx complaint, washer will not start a cycle, lid latch seperted at the bezel, installed lid latch from van stock. While testing the unit, found drive motor slipping on the cam-belt, installed drive motor and belt, ran factory diagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 W11513248 (LID-LATCH JT VS) and 1 W11283592 (motor-drve JT VS) and 1 WPW10006384 (drive belt JT VS), used 1 W11513248 (LID-LATCH), 1 W11283592 (DRIVE-MOTOR), and 1 WPW10006384 (DRIVE-BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Wilmington, DE 19808
Taylor F.
Job Details: 09/28/2023
Cx complaint is unit not completing cycles. Tested inspected and verifed complaint. Found the hot valve to be defective not allowing hot water into the unit. Ordering hot valve and rescheduled for 10/4/23.; ordrng 1 W11316255 (valve)
We serviced a
JENN-AIR FREEZER
Model JBZFR30IGX00
Near Bethesda, MD 20817
Roberto I.
Job Details: 09/28/2023
"Replaced fill tube, ran tests 97, 120, and 66 (12.5 Vdc on both heaters) The unit worked as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/28/2023
Installed new door latch and unit still doing the same thing. NtO control and UI.; ordrng 1 W11613564 (console) and 1 W11637583 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ2
Near Washington, DC 20018
Samuel R.
Job Details: 09/28/2023
x complaint unit is leaking.inspected unit and once i pulled unit out.found unit to leak from the lower left of the tub.tub has a bad seem.will need a new tub.will need 2x labor for tub job.W11409865; ordrng 1 W11409865 (tub)
We serviced a
JENNAIR MICROWAVE
Model JMW3430LL02
Near Bethesda, MD 20817
Roberto I.
Job Details: 09/28/2023
"CX complaint mw stops during cooking and shows F6E8Ran test mode, confirmed F6E8 error.Inspected connections on Ui and Mw appliance manager. Confirme 14Vdc supplied to UI. Urdering MW apppliance manager W11325784, console W11449431, and signal harness W11216660.; ordrng 1 W11325784 (mw appliance manager) and 1 W11449431 (console) and 1 W11216660 (signal harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Conway, SC 29526
Paul F.
Job Details: 09/28/2023
Found the power cord is routed behind the wood box that houses the vent out to the roof. the customer will have to get the builder to remove that box before we can work on it.; saved tckt
We serviced a
KITCHENAID MICROWAVE
Model KMBP107ESS20
Near Fairfax Station, VA 22039
Robert W.
Job Details: 09/28/2023
"Arr at CX and inspected unit before installing all parts and found the install is the issue hinge when closed is hitting the trim under unit not allowing door to fully close, Pulled unit out from cabinet 2'' and tested unit and unit is working properly no issue put unit back in the cabinet and door doesnt close. Issue is the cabinet install"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JBSFS42NMX00
Near Bethesda, MD 20817
Roberto I.
Job Details: 09/28/2023
"Cx complaint chipped paint on Fc door trim, frost in the Fc.Replaced Fc door trim (cx had part). Confirmed frost inside freezer, on top right corner near to door gasket. Molded door gasket with heat and tested seal by using a piece of paper. The gasket sealed good all around the door."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Culpeper, VA 22701
Danny R.
Job Details: 09/28/2023
installed parts checosk
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Clarksville, MD 21029
Marc M.
Job Details: 09/28/2023
cx complaint after previous repair unit still not dispensing ice and water. however unfortunately upon todays arrival the unit appears to be dispensing both ice and water. with unit working currently there is very little that can be done to diag this specific concern. contacted techline to at least document the reoccuring concern. internal temp is 37 as of today with a set temp of 37. techline requesting that we permagum above the *airtower* where it extends past the ceiling panel. documented file; ordrng 1 212643 (sealer-gum)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Sterling, VA 20166
Justin S.
Job Details: 09/28/2023
the unit is leaking from the valve; ordrng 1 W11524655 (valve)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Ellicott City, MD 21043
Robert L.
Job Details: 09/28/2023
"cx complaint f2e1 , confirmed several f2e1 stored, cleared error and reset control, worked of 5 minutes thur preheat then started beeping right side of console having issues, cx had copy of warranty booklet which stated 5 year solid stat touch elemectrics warranty (see pic), entitlements page shows only 12 month warranty, due to conflict cx contacting customer care, collected $120 visa quoted $110 labor to install part, also left full estimate of $804.for repair; ordrng 1 W11430942 (ui assy black)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Winchester, VA 22601
Ezra M.
Job Details: 09/28/2023
"no power. found power cord loose at noise filter. removed, reinstalled, verified secure. tested unit, working properly"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Forest Hill, MD 21050
Neil H.
Job Details: 09/28/2023
"tub is leaking from the tub under left side bottom; ordrng 1 W11409865 (TUBDISHWR), used 2 (tub replacement) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Burke, VA 22015
Richard B.
Job Details: 09/28/2023
"CX complant. Clothes not getting clean. Inspected unit and found CX is using deep water wash and purex soap. Found CX had settings on medium dirt , deep water wash, Advised CX to use auto fill , same amount of soap and heavy duty cycle for heavy soils. CX video had minimal water movement in video on deep ewater fill . Ran unit on normal wash auto fill and water agiytated lots . Ran spin cycle and unit gets up to speed also. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Springdale, MD 20774
Leon
Job Details: 09/28/2023
cx complaint was unit didnt spin confirmed issue replaced control order by last tech tested by putting wet towels in unit and letting it spin dry everything worked as it should
We serviced a
KITCHENAID REFRIGERATOR
Model KBFL25EVMS00
Near Gore, VA 22637
Ezra M.
Job Details: 09/28/2023
installed 2 ref and one fc door gaskets supplied by customer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Clarksville, MD 21029
Emmanuel R.
Job Details: 09/28/2023
"Replaced top rack adjuster, tested unit. Unit is now working properly. Collected $110 for labor."
We serviced a
MAYTAG WASHER
Model MVWX655DW2 IT
Near Midlothian, VA 23112
Joseph D.
Job Details: 09/28/2023
Unit with worn gear case and loose drive hub unable to remove wash plate and gear case seized. Will need to cut wash plate off gear case. No email. ; ordrng 1 W10752187 (Bolt) and 1 W10902814 (Washplate) and 1 W10752719 (Drum) and 8 WP8533953 (Screw)s and 1 W11219115 (Outer tub) and 1 W11568797 (Filter) and 1 Clutch and 1 W10870913 (Gearcase)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Forest Hill, MD 21050
Neil H.
Job Details: 09/28/2023
replaced the blower wheel it was split and hitting the housing unit tested good.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HWO
Near Manheim, PA 17545
Justin L.
Job Details: 09/28/2023
Was able to access unit and replace control. Calibrated and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL MICROWAVE
Model GMH3204XVS3
Near Waldorf, MD 20603
David J.
Job Details: 09/28/2023
Customer complaint when microwave is turning. There is a loud noise arrived today and verified complaint found turntable motor to be bad and needed to be replaced. Disconnected power and remove bottom panel. Replaced turntable motor and table. Parts tested unit unit is heating and turntable is moving and there is no more sound. Unit is now working as designed job complete
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Middletown, MD 21769
Ricky E.
Job Details: 09/28/2023
"customwer stated that the unit was going out of balance... fnd no stored error codes, and no mechaical issues... reset power and rwcalibrated the unit, unit cks ok."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Wilmington, DE 19807
Taylor F.
Job Details: 09/28/2023
"Cx complaint is unit making a screeching noise. Cx states it doesnt do it every cycle, doesnt know what part of the cycle the noise occurs and has no video of noise. Tested unit multiple times, valves, motor, shifter unit is working as designed and could not duplicate noise. Inspected slider and motor, all in working order. Informed cx to try and gather more information of exactly when its doing it and if it becomes more frequent. Closing the ticket at this time. Job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW2
Near Carlisle, PA 17015
Fred G.
Job Details: 09/28/2023
i was able to access unit and replace the tub as per previous tech. i was unable to test unit due to unit being on front deck. cx to install and call if they have issues
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Ellicott City, MD 21043
Robert L.
Job Details: 09/28/2023
installed wave guide cover.per previous tested unit OPS
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY02
Near Locust Dale, VA 22948
Danny R.
Job Details: 09/28/2023
now the ui comes on but wont funchion at all but the ice chut door now flaps opena nd closed overed and over with out touching any thing and beeps called tech line . per tech line order main control; ordrng 1 WPW10310240 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Kensington, MD 20895
Israel R.
Job Details: 09/28/2023
Customer complaint unit one of the top rollers is broken and the rack is falling off. I found on of the wheels is broken and the stopper is missing. I repalced one of the wheels. The customer told me he was fine wif we just send the stopper to him and he will put it on. Collected in full. Send stopper to him.; ordrng 1 WPW10082861 (stop)
We serviced a
MAYTAG DRYER
Model MED6630HC0
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 09/28/2023
cx complaint unit runs for 2 mins and shuts off when running sense drying. timed is fine. inspected unit and found mositure sensor was showing O.L. replaced hanress and found unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Rockville, MD 20850
Julian H.
Job Details: 09/28/2023
Cx complaint about unit turning on but drum not rotating test on timed dry can heard motor movingconfirmed broken belt & weared pulley replaced parts from preid & working CX PIF THRU APP
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Elkton, MD 21921
Taylor F.
Job Details: 09/28/2023
Cx complaint is unit leaks a few drops of water on the floor when you lay the door flat after a cycle. Found the vent assembaly hold a few drops of water and then when the door is layed flat the water drips out. Showed cx and explained why this does it. Adjusted vent so drops do not collect anymore. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near York, PA 17408
Drew B.
Job Details: 09/28/2023
cx complaint that unit is not fully lit on the side of the rc section the icemaker housing and filter housing string of leds are all functional and the fc section led is fully lit will need the led and boar for return in stock and call when approved to reschd through lowes contract.; ordrng 2 W10695459 (led mod)s and 1 W10830288 (led board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Centreville, VA 20120
Daniel J.
Job Details: 09/28/2023
not cleaning dishes spots on glass checked errors diag cycle water coming in at 70 degrees progressed to 76f no rinse aide being used infiormed customer to run hot water in sink to heat the water up than start cycle and use rinse aide
We serviced a
WHIRLPOOL OVEN
Model WFE770H0FZ
Near Kensington, MD 20895
Israel R.
Job Details: 09/28/2023
Customer complaint unit is not heating and they saw flamed coming from the bottom of the unit. Tested the unit and the has a bd element. Called safety and they gave me parts Auth. ORdering element Cx owes 110 on return.; ordrng 1 W10779716 (elmnt-bake 51.25)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Keedysville, MD 21756
Ricky E.
Job Details: 09/28/2023
"customer stated that the unit made a noise, then stopped turning and made no sound.. ran unit and the unit would turn and didnt make a noise at 1st.. the unit will need the idler, bent and motor...; ordrng 1 w11549461 (motor) and 1 661570V (belt) and 1 W10837240 (idler pulley)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Rockville, MD 20852
Israel R.
Job Details: 09/28/2023
"Service Pointer. Customer complaint unit is not cooling in the refrigerator. I tested unit and found the unit is overfrosting on RC evap. I followed SP and told me to check Firmware and is displaying 600 it should be at least 700 or higher. and the evap cover is failing fan is not turning on. Also the gasket is ripping. Unit needs Evap cover, control board and gasket. Collected 120 owes. 813.15; ordrng 1 W11333076 (Control 195.69) and 1 W11167902 (cover-evap 228.73) and 1 W10917313 (gasket-dor 172.89)"
We serviced a
KITCHENAID RANGE
Model KFEG500EBS2
Near Boonsboro, MD 21713
Ricky E.
Job Details: 09/28/2023
customer stated that the units oven wasnt heating... verifired issue and fnd units element blown and the bake relay faulty due to element being blown... need parts...; ordrng 1 W10779716 (elmnt-bake) and 1 W11088877 (cntrl-elec)
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPQ7
Near Pasadena, MD 21122
Alexander D.
Job Details: 09/28/2023
cx complaint unit not starting. inspected unit and verified complaint. noticed start button doesnt push in right. have 120v coming in and out of on/off buttons but found no voltage comes out of momentary switch when pressing start. ordering switch asm. call cx to schedule return visit once we have eta on part; ordrng 1 W10813586 (switch asm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Manassas, VA 20109
Daniel J.
Job Details: 09/28/2023
fridgr no cool removed evap cover test three condenser fan on compressor on .60 amp draw let run no frost forming exited ran fast coool while on hold with tech line for thirty mins compressor running hot to touch no cool deem low charge possible leak ordeing evap compressor uv dryer r134 spoke with rep at rv dealer ship will speak with customer paid 120 for sc by cc
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Highland, MD
Marc M.
Job Details: 09/28/2023
cx compaint unit not illuminating leds in both rc and fc. inspected and found unit is applicable to service ponter. cx is covered for parts and labor. collected only for service call.; ordrng 1 W11683242 (led) and 1 W11683244 (led)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Shippensburg, PA 17257
Andrew S.
Job Details: 09/28/2023
Cx complaint is that the unit is not getting the clothes dry. Upon arrival I found that the unit has a load of clothes in it that are still damp. I started a normal cycle and found that after only a few minutes the unit shut off and chimed that the clothes were dry. I accessed the control and tested the moisture harness at the J13 connector. I jumped the strips and found that it was still reading OL. I then removed the front cover and verified the reading at the harness itself. I then replaced the harness and tested the unit; It is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Olney, MD 20832
Marc M.
Job Details: 09/28/2023
cx complaint unit not producing ice. inspected unit and entered diagnostic entry. test 56 shwoed error E5. ran test 57 whihc ended in an 01 designation after succesfully cycling the icemaker. ran test 45 and unit DID fill the icemaker mold with no issues. unit has failed icemaker thermistor and will need the icemaker assembly replaced.; ordrng 1 W11658802 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Silver Spring, MD 20901
Brian F.
Job Details: 09/28/2023
"Installed new ice maker, powered on unit, IM filled then stopped as expected. Cx mentioned yogurt was freezing in crisper drawer, adjusted RC temp from 3 to 2. Unit is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Gaithersburg, MD
Marc M.
Job Details: 09/28/2023
"cx complaint complaint unit began behaving very strangly before completely losing cooling. cx stated first there were getting filter lights at the ui intermitently, but then the unit would stop illuminating the leds in the rc. cx stated at times if they opened the left side deli drawerr the water would dispense from the ui. unit has been unplugged since then. inspected and restored power. found no lights or response at any toucpad/ui. disconnected deli ui and again cycled power. unit restored all fucntions (includiong cooling) except for obviously the deli ui. also found water in the ui housing. quoted cx for repair of harness and deli ui. cx declned repair. collected only for service call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Ashburn, VA 20148
Ken M.
Job Details: 09/28/2023
"Customer compliant is that the unit was displaying an F6E1 error code. When I arrived, the display was no longer legible and the UI was locked up. Found the console bubbled up around the display and matching corrosion on the UI facing the console. No other source of moisture found behind the door panel. Unit needs a new console and UI. Both replaced and tested, Unit is working properly. Old UI left with customer. Console returned for quality analysis."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Gaithersburg, MD 20879
Marc M.
Job Details: 09/28/2023
cx complaint unit freezing items in the rc. checked temps with thermal coupler and found temps of 1 in fc and 30 in rc. unit has already had replacement of the damper door. possible failure within thermsitor/control; ordrng 1 W11524656 (control) and 1 WPW10224292 (harns-wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Ashburn, VA 20148
Ken M.
Job Details: 09/28/2023
"Customer complaint is that the unit is making a wierd heatbeat noise. Ran both evaporator fans, the ice box fan, ice maker, and valve and heard no unusual noises. Ran test 04 and the unit ran properly on all tests. Unit is currently working properly, unable to duplicate the issue this visit. Customer rescheduled to the 3rd to see if issue can be duplicated. Customer is going to try to narrow down the source further between now and then.; ordrng 1 W11452196 (evap fan assy - fc)"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Gaithersburg, MD 20879
Marc M.
Job Details: 09/28/2023
cx complaint the left rear swithc not always turning. found that when both infinite switches for left rear and right front are activated the switches can be heard arcing lightly internally. also foudn that this has caused the knob to melt at the shaft. unit will need new infinite switch and knob.; ordrng 1 W10917724 (switch-inf) and 1 W10857622 (switch-inf) and 1 W10917219 (knob)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Aldie, VA 20105
Ken M.
Job Details: 09/28/2023
"Customer complaint is that, only on the colors setting, the unit will give a low flow error message. Checked for stored error codes and found F8E1. Ran test cycle and cold valve 2 very restricted compared to cold valve 1. Cold valve replaced and unit retested. Valve is working properly. Old part left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Columbia, MD 21046
Emmanuel R.
Job Details: 09/28/2023
Replaced control and evap fan w/harness. Tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Fairfax, VA 22030
Robert W.
Job Details: 09/28/2023
"CX Complaint is the unit isnt filling. Inspected unit and found error for float, Found the connection at float switch loose reseatted and tested unit unit is now filling and washing."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Columbia, MD 21046
Emmanuel R.
Job Details: 09/28/2023
"Cs unit frosted up and making noise, couldnt confirm complaint. Unit didnt have any ice building up good frost pattern, temps are perfect. Cs frost around the door gasket. I believe the door stayed open for a creating a air leak causing frost to build up and fan hitting it. Doors are sealing good. Advised to keep and eye on it and make sure doors stay closed. Unit is working as deisgned."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Aldie, VA 20105
Ken M.
Job Details: 09/28/2023
Motor replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Potomac, MD 20854
Julian H.
Job Details: 09/28/2023
GOT HERE hooked gauges low side -8 high side 100 took unit apart to found dye neither evap had dye in it called TL Liam wanted me to pressurized unit with 140 psi of nitrigen did that & isolated all joints checked with bubble solution waited 30 min no signs of leaks not bubbling anywhere pressurs stayed not dropping call TL back Austin gave him findings confirmed small cabinet leak non repairable documented.
We serviced a
MAYTAG DRYER
Model MEDC300BW0
Near Stephenson, VA 22656
Ezra M.
Job Details: 09/28/2023
"not running. interior light on when door opened. verified door switch operating properly. found thermal fuse WP3392519 failed. replaced fuse, tested, working properly; ordrng 1 WP3392519 (thermal fuse em vs), used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS20
Near Catonsville, MD 21228
Robert L.
Job Details: 09/28/2023
"cx complaint console sometimes not responsive and goes blank and resets while still back lit,also connection issues to wifi, cx had video, found f6e0 stored, unit programmed to correct number, confirmed wires secure in j-box and getting proper 240v, ordering console and control, pulled unit forward cable was stuck in top cabinet, was able to remove brackets and pull unit out far enough to do control,; ordrng 1 W11616677 (console stainless) and 1 W11261165 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Inwood, WV 25428
Ezra M.
Job Details: 09/28/2023
"installed shim, door and nameplate"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mechanicsville, VA 23111
Chris B.
Job Details: 09/28/2023
cx comp unit will not wash and will not fill insp unit conf cx c omp found error f8e1 insp unit found hot water valve to unit off turned on hot water to unit tested unit wroking as desighned cleared codes
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Bristow, VA 20136
Daniel J.
Job Details: 09/28/2023
complaint per notes leaking in fridge section spoke with person onsite unclear of issuse found cover for back panel of filter housing removed already water in cover for filter replaced tested no leaks from valve reinstalled all cover pieces
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Germantown, MD 20876
Marc M.
Job Details: 09/28/2023
"cx complaint unit not coolign after previous repair. checked behind deli drawer and found ice protruding beyond the evap cover. entered diag and tested several functions. test1- 35 degrees, test2- 16 degrees, test3- ss dergees, test4- 13 degrees, test23- 42 degrees, test28- 35, test29-7, test 56- fan on, test57- fan on however could audibly hear rc evap fan grinding on ice. ran test 89 to see if defrost heater is capable of actviating. within seconds the deforst heater could be heard activating and the drops of ice melting on the element. unit will need new rc evap cover.; ordrng 1 W11610998 (rc evap cover) and 1 W11664342 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Charles Town, WV 25414
Ezra M.
Job Details: 09/28/2023
"installed and tested evap fan assy and blade, tested, sounds normal"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Brookeville, MD 20833
Marc M.
Job Details: 09/28/2023
cx complaint door falling open too fast. inspected and found left hinge spring failed. replaced with pre id parts and tested unit. unit now checks good.
We serviced a
MAYTAG WASHER
Model Mvw6230hw2
Near Bristow, VA 20136
Daniel J.
Job Details: 09/28/2023
washer noise during spin depressed basket down one hop no grease or oil on clutch pulley entered diag no errors stored ran diag noise during spin from under washer removed caver marks on pulley from belt spun motor pulley slight wobble when turning ordering pulley motor and clutch; ordrng 1 W11283592 (motor) and 1 W10721967 (clutch) and 1 W11239857 (belt)
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Mechanicsville, VA 23111
Chris B.
Job Details: 09/28/2023
cx comp unit is very loud and will not complete cycles insp unit conf cx c op found oil leaking from gear case ordering gear case to complete repair; ordrng 1 W11393685 (gear case) and 1 W10754158 (stator) and 1 W10754448 (clutch) and 1 W10754161 (rotor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 09/28/2023
i was able to access unit and replace the control and hose as per previous visit. tested unit and found unit checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Mineral, VA 23117
Thomas B.
Job Details: 09/28/2023
Removed and replaced the control and tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Annandale, VA 22003
Richard B.
Job Details: 09/28/2023
"CX complant. Washer dosent work. Inspected unit and found long fill error code. Found washer agitates , washes and spins fine. Ordering valve housing. Further work needed. RB; ordrng 1 W11127357 (valve assembly housing)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Bethesda, MD 20817
Roberto I.
Job Details: 09/28/2023
"Replaced part and resetted power, compressor, fans and dispenser worked ok"
We serviced a
WHIRLPOOL FREEZER
Model WRT104TFDW03
Near Reading, PA 19609
Cody H.
Job Details: 09/28/2023
"CX complains unit is not sealing in FC. Unit pop show within manufacture warranty. Found 2 spots FC gasket was warped. Was able to heat gasket and get gasket to seal tightly to cabinet. Unit is now working as designed, no further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Halethorpe, MD 21227
Robert L.
Job Details: 09/28/2023
"cx complaint right RC door not sealing, confirmed found wave in gasket, heat treated gasket to full extension, no sealing properly, cx to level and adjust doors when floor is done, tested all ops ok"