We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Frederick, MD 21702
Ricky E.
Job Details: 06/07/2022
"installed parts and verified operation, unit cks ok..."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Herndon, VA 20171
Richard B.
Job Details: 06/07/2022
"Arrived at door and told CX there would be another service call of 120 with addition to second tech fee alsong with parts and tax + labor due to being two months has passed. Told CX they sometimes make exceptions if it is 35 days but not two months , CX is calling company , Tried explaining to me how unprofessional it is , I told her i am just a field tech and dont mandate Co. policy , RB."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Waldorf, MD 20603
Robert A.
Job Details: 06/07/2022
Cx complaint that the unit is leaking from the RC. I inspected the unit and confirmed the complaint. I found the drain tube from the RC clogged. I attempted to unclog it with a steamer and a 1/4 in plastic tube. It began to flow a little but never sufficient enough. I seen no debris come out of the tube. I called techline and they deemed it unrepairable saying the tube may be kinked or pinched in the cabinet. The cx will call their service company. sr7733820914
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Frederick, MD 21702
Ricky E.
Job Details: 06/07/2022
"installed parts and verified operation, unit cks ok..."
We serviced a
KITCHENAID MICROWAVE
Model KHHC2090SSS0
Near Dagsboro, DE 19939
Michael E.
Job Details: 06/07/2022
"CX complaint: F9Q error code. Tested and verified complaint. Plugs are secure. Ordering control assembly. CX paid for service, S&H and parts. CX owes 110.00 on repair visit. Scheduled repair visit for 6/23 any time.; ordrng 1 WPW10116267 (cntrl-elec)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL02
Near Sterling, VA 20165
Richard B.
Job Details: 06/07/2022
"CX complant. Microwave not working all the time. Prior diagnosis found microwave dosent start all the time, After pulling microwave out and romoving coonsole found microwave top vent is bent and needs to be replaced due to possibally holding wings on sides from door. closing. Called Techline. Techline suggests replacing other parts at same time as trim piece vent due to difficulty SR 7733821202 Trim not in stock , Further work needed, Two tech door left at CX house due to size RB; ordrng 1 461968973241 (trim door upper vent) and 1 RIVITGUN (RIVIT GUN)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Frederick, MD 21703
Ricky E.
Job Details: 06/07/2022
"ck fnd unit not drying per the customer. ran diag and fnd a no heat error. the unit will heat in diag. the unit needed the main control.. replaced the part, unit cks ok.."
We serviced a
KITCHENAID MICROWAVE
Model KHHC2090SSS0
Near Dagsboro, DE 19939
Michael E.
Job Details: 06/07/2022
"CX complaint: F9Q error code. Tested and verified complaint. Plugs are secure. Ordering control assembly. CX paid for service, S&H and parts. CX owes 110.00 on repair visit. Scheduled repair visit for 6/23 any time.; ordrng 1 WPW10116267 (cntrl-elec)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL02
Near Sterling, VA 20165
Richard B.
Job Details: 06/07/2022
"CX complant. Microwave not working all the time. Prior diagnosis found microwave dosent start all the time, After pulling microwave out and romoving coonsole found microwave top vent is bent and needs to be replaced due to possibally holding wings on sides from door. closing. Called Techline. Techline suggests replacing other parts at same time as trim piece vent due to difficulty SR 7733821202 Trim not in stock , Further work needed, Two tech door left at CX house due to size RB; ordrng 1 461968973241 (trim door upper vent) and 1 RIVITGUN (RIVIT GUN)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Frederick, MD 21703
Ricky E.
Job Details: 06/07/2022
"ck fnd unit not drying per the customer. ran diag and fnd a no heat error. the unit will heat in diag. the unit needed the main control.. replaced the part, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X16DW08
Near Harrisonburg, VA 22802
Kyle A.
Job Details: 06/07/2022
Cx complaint of unit not cooling. Did confi4m and found compressor comes on but unit is producing no frost patter. Will need to return with compressor and charge system ; ordrng 1 R600 (R600) and 1 Nitro (Nitro) and 1 W11578208 (Compresor) and 3 W11504420 (Coupler)s and 3 W11504431 (Discharge to compressor)s and 3 W11506622 (Charging tube to compressor)s and 3 W11506635 (Access coupler)s and 3 W11109499 (Coupler)s and 3 W11506623 (Drier to condenser)s and 3 W11504448 (Cap tube to drier)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Rockville, MD 20852
Roberto I.
Job Details: 06/07/2022
"Cx complaint no cool. found both compartment at room temp. Fans running, compressor not running. Inverter received 120V and 3.6Vdc. compressor resistance reading 12ohm and 12 ohm. Called tech line, spoke to Bruce (sr # 7733829695). He advised to replace the inverter. Cx stated that another company already replaced the inverter and didn't work and they said the compressor is bad. According to tech line the compressor seems to be good and the inverter should be replaced. Quothe the repair 497.70 with 110 labor for inverter W11087200 replacement. Cx needs more time to make a decision. Collected 120; ordrng 1 W11087200 (inverter)"
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPB6
Near Knoxville, MD 21758
Ricky E.
Job Details: 06/07/2022
"no issues at time of service, customer canceled"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X16DW08
Near Harrisonburg, VA 22802
Kyle A.
Job Details: 06/07/2022
Cx complaint of unit not cooling. Did confi4m and found compressor comes on but unit is producing no frost patter. Will need to return with compressor and charge system ; ordrng 1 R600 (R600) and 1 Nitro (Nitro) and 1 W11578208 (Compresor) and 3 W11504420 (Coupler)s and 3 W11504431 (Discharge to compressor)s and 3 W11506622 (Charging tube to compressor)s and 3 W11506635 (Access coupler)s and 3 W11109499 (Coupler)s and 3 W11506623 (Drier to condenser)s and 3 W11504448 (Cap tube to drier)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Rockville, MD 20852
Roberto I.
Job Details: 06/07/2022
"Cx complaint no cool. found both compartment at room temp. Fans running, compressor not running. Inverter received 120V and 3.6Vdc. compressor resistance reading 12ohm and 12 ohm. Called tech line, spoke to Bruce (sr # 7733829695). He advised to replace the inverter. Cx stated that another company already replaced the inverter and didn't work and they said the compressor is bad. According to tech line the compressor seems to be good and the inverter should be replaced. Quothe the repair 497.70 with 110 labor for inverter W11087200 replacement. Cx needs more time to make a decision. Collected 120; ordrng 1 W11087200 (inverter)"
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPB6
Near Knoxville, MD 21758
Ricky E.
Job Details: 06/07/2022
"no issues at time of service, customer canceled"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 06/07/2022
Cx complaint unit is not working properly inspected unit found door is warped as well as the hinge ordering parts ; ordrng 1 LW10916048 (dor-fip) and 1 W11169703 (shim) and 1 WP2261963 (hinge-door) and 1 W10853622 (cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Bethesda, MD 20814
Roberto I.
Job Details: 06/07/2022
"Cx complaint no cool. Found unit at room temperatrure. Fc fan, Rc fan and condenser fan ok, compressor not runnig. Resistance reading on compressor black blue 9.5 ohm, blue red 16.5 ohm, black red 26 ohm. Called tech line, spoke to Drew (sr # 7733828290), after few voltage check we found out that the orion board didn't receive voltage signal on p4 connector. Main board had 12Vdc on p4 but this was not received by the orion board. After continuity test, found black wire from p4 connector open inside the cabinet. The unit cannot be repaired. Suggested to cx to get in touch with KitchenAid and explain the situation. Collected 120"
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/07/2022
"cx complaint the unit is not heating correctly checked the unit and found that the terminal block was defective. therefore, i repalced wtih a new one. tested unit is running as designed. the plug did feel loose in outlet and advised cx that the outlet may need to be serviced soon. cx agreed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 06/07/2022
Cx complaint unit is not working properly inspected unit found door is warped as well as the hinge ordering parts ; ordrng 1 LW10916048 (dor-fip) and 1 W11169703 (shim) and 1 WP2261963 (hinge-door) and 1 W10853622 (cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Bethesda, MD 20814
Roberto I.
Job Details: 06/07/2022
"Cx complaint no cool. Found unit at room temperatrure. Fc fan, Rc fan and condenser fan ok, compressor not runnig. Resistance reading on compressor black blue 9.5 ohm, blue red 16.5 ohm, black red 26 ohm. Called tech line, spoke to Drew (sr # 7733828290), after few voltage check we found out that the orion board didn't receive voltage signal on p4 connector. Main board had 12Vdc on p4 but this was not received by the orion board. After continuity test, found black wire from p4 connector open inside the cabinet. The unit cannot be repaired. Suggested to cx to get in touch with KitchenAid and explain the situation. Collected 120"
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Chesapeake, VA 23320
Austin D.
Job Details: 06/07/2022
"cx complaint the unit is not heating correctly checked the unit and found that the terminal block was defective. therefore, i repalced wtih a new one. tested unit is running as designed. the plug did feel loose in outlet and advised cx that the outlet may need to be serviced soon. cx agreed."
We serviced a
KITCHENAID ICE MAKER
Model KUIC15NRXS1
Near Sterling, VA 20166
Richard B.
Job Details: 06/07/2022
"CX complant. Pump failed after last repairs. Installed new pump and cycled machine on and machine filled , Flushed and filled again and then started producing ice. Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Fairfax, VA 22031
Demonte S.
Job Details: 06/07/2022
Inspected the unit. Found that the cx is saying that the Freezer Door isn't Sealing. Checked the Freezer Door. Found that the Lower Door Screw was in the holder witch caused the Door not to Seal. Due to this the whole Evaporator in the Freezer is Frost / Iced Over. Removed almost all the Ice from the Door so the Door could seal until we come back to replace the Evaporator Cover with Thermistors & Fan Motor. Please see Sd Pictures if any questions.; ordrng 1 W11394920 (COVER-EVAP) and 1 W11407678 (Whirlpool Refrigerator Icebox Fan)
We serviced a
WHIRLPOOL FREEZER
Model WRT318FMDM09
Near ,
Ezra M.
Job Details: 06/07/2022
"new home, unoccupied. ice in bottom of freezer, unit defrosting, drain hole frozen over. ordering heat probe; ordrng 1 819043 (heat-probe)"
We serviced a
KITCHENAID ICE MAKER
Model KUIC15NRXS1
Near Sterling, VA 20166
Richard B.
Job Details: 06/07/2022
"CX complant. Pump failed after last repairs. Installed new pump and cycled machine on and machine filled , Flushed and filled again and then started producing ice. Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Fairfax, VA 22031
Demonte S.
Job Details: 06/07/2022
Inspected the unit. Found that the cx is saying that the Freezer Door isn't Sealing. Checked the Freezer Door. Found that the Lower Door Screw was in the holder witch caused the Door not to Seal. Due to this the whole Evaporator in the Freezer is Frost / Iced Over. Removed almost all the Ice from the Door so the Door could seal until we come back to replace the Evaporator Cover with Thermistors & Fan Motor. Please see Sd Pictures if any questions.; ordrng 1 W11394920 (COVER-EVAP) and 1 W11407678 (Whirlpool Refrigerator Icebox Fan)
We serviced a
WHIRLPOOL FREEZER
Model WRT318FMDM09
Near ,
Ezra M.
Job Details: 06/07/2022
"new home, unoccupied. ice in bottom of freezer, unit defrosting, drain hole frozen over. ordering heat probe; ordrng 1 819043 (heat-probe)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW05
Near Upper Marlboro, MD 20774
Mitchell H.
Job Details: 06/07/2022
cx complaint unit wa sleaking out of freezer door. found ice build up on bottom of freezer. ice maker was off. found drain tube clogged for evap. installed drian kit and unit is now good to go and draining. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Richmond, VA 23233
Gill G.
Job Details: 06/07/2022
replaced impeller and auger motor. tested. unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Georgetown, DE 19947
Frederick R.
Job Details: 06/07/2022
"Unit being taken back to RAC Seaford to be cleaned before any work is done. The back is full of dirt, dead caked bugs, dirty underwear behind compressor. Condenser and drip pan completely clogged with lint, dirt and dead bugs. Spoke to Ryan the DM from RAC. He authorized unit unit to moved. RAC will call and reschedule. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW05
Near Upper Marlboro, MD 20774
Mitchell H.
Job Details: 06/07/2022
cx complaint unit wa sleaking out of freezer door. found ice build up on bottom of freezer. ice maker was off. found drain tube clogged for evap. installed drian kit and unit is now good to go and draining. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Richmond, VA 23233
Gill G.
Job Details: 06/07/2022
replaced impeller and auger motor. tested. unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Georgetown, DE 19947
Frederick R.
Job Details: 06/07/2022
"Unit being taken back to RAC Seaford to be cleaned before any work is done. The back is full of dirt, dead caked bugs, dirty underwear behind compressor. Condenser and drip pan completely clogged with lint, dirt and dead bugs. Spoke to Ryan the DM from RAC. He authorized unit unit to moved. RAC will call and reschedule. Job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Ijamsville, MD 21754
Ricky E.
Job Details: 06/07/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model MAH2400AWW
Near Washington, DC 20004
Ricardo S.
Job Details: 06/07/2022
"I explain to the client that some parts are not available, so the client does not want the service"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Stephenson, VA 22656
Ezra M.
Job Details: 06/07/2022
"unit leaking. found unit leaking from water valves, will need new valve assembly. replaced from v/s, tested with console off to verify new valves not leaking; ordrng 1 W11220230 (valve), used 1 W11220230 (valve) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Ijamsville, MD 21754
Ricky E.
Job Details: 06/07/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model MAH2400AWW
Near Washington, DC 20004
Ricardo S.
Job Details: 06/07/2022
"I explain to the client that some parts are not available, so the client does not want the service"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Stephenson, VA 22656
Ezra M.
Job Details: 06/07/2022
"unit leaking. found unit leaking from water valves, will need new valve assembly. replaced from v/s, tested with console off to verify new valves not leaking; ordrng 1 W11220230 (valve), used 1 W11220230 (valve) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Laurel, MD 20707
Israel R.
Job Details: 06/07/2022
"F7E5 Shifter fault. Customer complaint unit is not drainning and is not completing a cycle. Inspected unit and the unit has a shfter error. The shifter is not rotating completly. found the unit is not draining. Fouind the pump is back all the fins are goned cracked and bad. When it tried to spin the motor just hums. Ordering drain pump, capacitor and shifter. The parts are in stock. Call customer when part is available.; ordrng 1 W10876600 (drain pump) and 1 W10913953 (actuator) and 1 W11395618 (Capacitor)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near Brookeville, MD 20833
Julian H.
Job Details: 06/07/2022
CX complaint avbout taop rack falled found broken adjusters need parts CX OWES 110 LABOR; ordrng 2 WPW10546503 (adjuster)s
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GBS0
Near Pasadena, MD 21122
Kevin P.
Job Details: 06/07/2022
"cx complaint unit lights up like its gonna start but nothing happens and within a minute the done light comes on, went into diagnostics and found no error codes so i forced unit through a diagnostic cycle. after exiting diagnostics and checking unit it is working properly, collected 120 service charge by cc and advised cx the service call is covered for 30 days and to call back if issue persists. job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Laurel, MD 20707
Israel R.
Job Details: 06/07/2022
"F7E5 Shifter fault. Customer complaint unit is not drainning and is not completing a cycle. Inspected unit and the unit has a shfter error. The shifter is not rotating completly. found the unit is not draining. Fouind the pump is back all the fins are goned cracked and bad. When it tried to spin the motor just hums. Ordering drain pump, capacitor and shifter. The parts are in stock. Call customer when part is available.; ordrng 1 W10876600 (drain pump) and 1 W10913953 (actuator) and 1 W11395618 (Capacitor)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near Brookeville, MD 20833
Julian H.
Job Details: 06/07/2022
CX complaint avbout taop rack falled found broken adjusters need parts CX OWES 110 LABOR; ordrng 2 WPW10546503 (adjuster)s
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GBS0
Near Pasadena, MD 21122
Kevin P.
Job Details: 06/07/2022
"cx complaint unit lights up like its gonna start but nothing happens and within a minute the done light comes on, went into diagnostics and found no error codes so i forced unit through a diagnostic cycle. after exiting diagnostics and checking unit it is working properly, collected 120 service charge by cc and advised cx the service call is covered for 30 days and to call back if issue persists. job complete."
We serviced a
MAYTAG MICROWAVE
Model MMV5227JZ0
Near Ranson, WV 25438
Danny R.
Job Details: 06/07/2022
insrtalled parts checks ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Manakin-Sabot, VA 23103
Gill G.
Job Details: 06/07/2022
replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Selbyville, DE 19975
Michael E.
Job Details: 06/07/2022
"CX complaint: door handle loose and drawer scrapes floor. Tested and verified complaint. I found the screw that secures the door trim is not holding trim. Could not correct this. The drawer is hanging low on the left and scraping the floor. Track and drawer are mounted correctly. Could not correct this. Ordering door trim, screw, Drawer slide, drawer and mounting bracket. I helped CX email the receipt to us, was on email and i could not get a sufficient picture,. Cannot reschedukle due to SO parts; ordrng 1 W11205076 (trim-vent) and 1 WPW10317886 (screw) and 1 WPW10441804 (slide-drwr) and 1 W10813962 (drawr-util) and 1 WPW10318027 (brkt-mntg)"
We serviced a
MAYTAG MICROWAVE
Model MMV5227JZ0
Near Ranson, WV 25438
Danny R.
Job Details: 06/07/2022
insrtalled parts checks ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Manakin-Sabot, VA 23103
Gill G.
Job Details: 06/07/2022
replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Selbyville, DE 19975
Michael E.
Job Details: 06/07/2022
"CX complaint: door handle loose and drawer scrapes floor. Tested and verified complaint. I found the screw that secures the door trim is not holding trim. Could not correct this. The drawer is hanging low on the left and scraping the floor. Track and drawer are mounted correctly. Could not correct this. Ordering door trim, screw, Drawer slide, drawer and mounting bracket. I helped CX email the receipt to us, was on email and i could not get a sufficient picture,. Cannot reschedukle due to SO parts; ordrng 1 W11205076 (trim-vent) and 1 WPW10317886 (screw) and 1 WPW10441804 (slide-drwr) and 1 W10813962 (drawr-util) and 1 WPW10318027 (brkt-mntg)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Palmyra, VA 22963
Eric F.
Job Details: 06/07/2022
"Confirmed cx complaint ice bin not functional, auger cracked bin around bin auger assembley. Ordering ice bin, please ship directly to CX as the part is something that the consumer can remove/install as part of the units normal operation.; ordrng 1 WPW10558424 (ice-contnr)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Mount Airy, MD 21771
Brian R.
Job Details: 06/07/2022
replaced parts ordered. reset unit then ran recalibrated and ras auto test. unit now checks and runs as it should. job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Odenton, MD 21113
Kevin P.
Job Details: 06/07/2022
sr 7733826092. tech line recommended not installing parts or ordering any additional partas they are going to review the unit. called techline and was given a file # to document and sent pics of deformity on cabinet face around interlock switches and sent closing disclosure proof of purchase.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Mount Airy, MD 21771
Brian R.
Job Details: 06/07/2022
replaced parts ordered. reset unit then ran recalibrated and ras auto test. unit now checks and runs as it should. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Palmyra, VA 22963
Eric F.
Job Details: 06/07/2022
"Confirmed cx complaint ice bin not functional, auger cracked bin around bin auger assembley. Ordering ice bin, please ship directly to CX as the part is something that the consumer can remove/install as part of the units normal operation.; ordrng 1 WPW10558424 (ice-contnr)"
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB02
Near Chester, MD 21619
Brian R.
Job Details: 06/07/2022
cx complaint is door wont seal right and door has a gap and she gets frost and ice build up ontop of the unit. checked unit and door is level and seals when \'you shut door and push in a bit. gasket looks good. saw the frost and ice build up. temps in range. ice just ontop center of unit. heated to losen gasket to form unit better to give us time to come back and replace gasket. as soon as part is in office will schedule.; ordrng 1 W11102846 (Door Seal Black)
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Odenton, MD 21113
Kevin P.
Job Details: 06/07/2022
sr 7733826092. tech line recommended not installing parts or ordering any additional partas they are going to review the unit. called techline and was given a file # to document and sent pics of deformity on cabinet face around interlock switches and sent closing disclosure proof of purchase.
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB02
Near Chester, MD 21619
Brian R.
Job Details: 06/07/2022
cx complaint is door wont seal right and door has a gap and she gets frost and ice build up ontop of the unit. checked unit and door is level and seals when \'you shut door and push in a bit. gasket looks good. saw the frost and ice build up. temps in range. ice just ontop center of unit. heated to losen gasket to form unit better to give us time to come back and replace gasket. as soon as part is in office will schedule.; ordrng 1 W11102846 (Door Seal Black)
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/07/2022
cx complaint units cooktop just cracked when they were cooking. inspected unit and confirmed crack. unit is cracked pretty badly but not a single sign of miss use or dropping anything on it. looks like glass just spider cracked into a big deal. ordering cooktop for cx. took pic of pop.; ordrng 1 W11051484 (cooktop)
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Chantilly, VA 20152
Daniel J.
Job Details: 06/07/2022
customer unit not heating and wont start cycles found thermo fuse open ordering thermofuse customer was only able to pay 100 of bill but will pay in full on return set up for monday 11oclock works for customer; ordrng 1 WP3392519 (thermo)
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/07/2022
cx complaint units cooktop just cracked when they were cooking. inspected unit and confirmed crack. unit is cracked pretty badly but not a single sign of miss use or dropping anything on it. looks like glass just spider cracked into a big deal. ordering cooktop for cx. took pic of pop.; ordrng 1 W11051484 (cooktop)
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Chantilly, VA 20152
Daniel J.
Job Details: 06/07/2022
customer unit not heating and wont start cycles found thermo fuse open ordering thermofuse customer was only able to pay 100 of bill but will pay in full on return set up for monday 11oclock works for customer; ordrng 1 WP3392519 (thermo)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Bowie, MD 20716
Shane B.
Job Details: 06/07/2022
"installed sump. cleared error codes and ran service cycle. unit filled but will only spray water for a second or 2 then stops, pauses for a few seconds then runs for another second or 2. added water to tub but it made no difference. at end of cycle unit displayed F8E2 drain pump electrical problem, F4E3 wash motor not running. tried running wash motor with drain pump unplugged but wash motor still will not run constantly. they had me check voltage to wash motor. it jumps around from 121 to 113 but did not drop below that. advised starting with replacing control board then harness if needed. 7733826195. ordering advied parts and drain pump in case F8E2 returns. schedule when parts are available.; ordrng 1 W10876537 (drain pump) and 1 W11305296 (cntrl-elec) and 1 W11458664 (harness)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Harrisonburg, VA 22802
Kyle A.
Job Details: 06/07/2022
Installed control and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Bowie, MD 20716
Shane B.
Job Details: 06/07/2022
"installed sump. cleared error codes and ran service cycle. unit filled but will only spray water for a second or 2 then stops, pauses for a few seconds then runs for another second or 2. added water to tub but it made no difference. at end of cycle unit displayed F8E2 drain pump electrical problem, F4E3 wash motor not running. tried running wash motor with drain pump unplugged but wash motor still will not run constantly. they had me check voltage to wash motor. it jumps around from 121 to 113 but did not drop below that. advised starting with replacing control board then harness if needed. 7733826195. ordering advied parts and drain pump in case F8E2 returns. schedule when parts are available.; ordrng 1 W10876537 (drain pump) and 1 W11305296 (cntrl-elec) and 1 W11458664 (harness)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Harrisonburg, VA 22802
Kyle A.
Job Details: 06/07/2022
Installed control and tested unit and unit is now as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Bowie, MD 20715
Alexander D.
Job Details: 06/07/2022
"cx complaint received notice saying unit needs service. inspected unit and verified complaint. found serial# in range of service pointer for heater replacement. replaced heater, no signs unit has leaked yet. tested unit, no leaks. unit is now working properly"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Cheltenham, MD 20623
Shawn D.
Job Details: 06/07/2022
cx complaint unit is not drying dishes. inspected unit opened it and cx ran load last night and all dishes inside are very dry snapped pic and she was amazed. checked for errors and had 9 2 ran service ccyle and unit is draining fine unit is brand new so letting the error slide. cx is using rinse aid but started. informeed cx it does take a couple washes for the rinse aid to coat the inside and could be a factor in what were dealing with. unit checked out good in diag. told cx to keep running it unit is working great. unit is good
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Bowie, MD 20715
Alexander D.
Job Details: 06/07/2022
"cx complaint received notice saying unit needs service. inspected unit and verified complaint. found serial# in range of service pointer for heater replacement. replaced heater, no signs unit has leaked yet. tested unit, no leaks. unit is now working properly"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Cheltenham, MD 20623
Shawn D.
Job Details: 06/07/2022
cx complaint unit is not drying dishes. inspected unit opened it and cx ran load last night and all dishes inside are very dry snapped pic and she was amazed. checked for errors and had 9 2 ran service ccyle and unit is draining fine unit is brand new so letting the error slide. cx is using rinse aid but started. informeed cx it does take a couple washes for the rinse aid to coat the inside and could be a factor in what were dealing with. unit checked out good in diag. told cx to keep running it unit is working great. unit is good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Crownsville, MD 21032
Kevin P.
Job Details: 06/07/2022
cx complaint right door not closing properly found right door is blown out on the bottom where the hinge goes into it. qouted cx for repiar 839.36 total. 120 service call collected by cc. cx is going to try and get a whirlpool to cover the part and will call us to order it if shes unsucessful. job complete
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Greenbelt, MD 20770
Mitchell H.
Job Details: 06/07/2022
installed cooktop and harness wire due to thermal event. job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Crownsville, MD 21032
Kevin P.
Job Details: 06/07/2022
cx complaint right door not closing properly found right door is blown out on the bottom where the hinge goes into it. qouted cx for repiar 839.36 total. 120 service call collected by cc. cx is going to try and get a whirlpool to cover the part and will call us to order it if shes unsucessful. job complete
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Greenbelt, MD 20770
Mitchell H.
Job Details: 06/07/2022
installed cooktop and harness wire due to thermal event. job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Baltimore, MD 21211
Shane M.
Job Details: 06/07/2022
cx complaint of a loud noise when running found loud drainpump. replaced drainpump. went to start unit. no water enter. found broken wires at the valve. ordering harness; ordrng 1 W11568793 (harness) and 1 W11611303 (harness)
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near Lanham, MD 20706
Mitchell H.
Job Details: 06/07/2022
cx complaint unit is going off balance a lot. inspected unit and found suspension bad. informed cx of repair and he said he could not do the payment he needed his wife. she was in meetings all day so she will call and give payment for either just service call or whole thing to get repair done.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Baltimore, MD 21211
Shane M.
Job Details: 06/07/2022
cx complaint of a loud noise when running found loud drainpump. replaced drainpump. went to start unit. no water enter. found broken wires at the valve. ordering harness; ordrng 1 W11568793 (harness) and 1 W11611303 (harness)
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near Lanham, MD 20706
Mitchell H.
Job Details: 06/07/2022
cx complaint unit is going off balance a lot. inspected unit and found suspension bad. informed cx of repair and he said he could not do the payment he needed his wife. she was in meetings all day so she will call and give payment for either just service call or whole thing to get repair done.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/07/2022
cx had heater s code. installed new heater. tested . unit good to go. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Williamsburg, VA 23188
Jason T.
Job Details: 06/07/2022
"Cx complaint, food freezing in the fridge cabinet, found thermistor not reading temperature, also air damper control not closing properly. Ordering parts to complete the repair, scheduling return visit for Monday 06-13-22, cx agreed.; ordrng 1 WPW10196393 (Damper control) and 1 W10316760 (Thermistor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/07/2022
cx had heater s code. installed new heater. tested . unit good to go. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Williamsburg, VA 23188
Jason T.
Job Details: 06/07/2022
"Cx complaint, food freezing in the fridge cabinet, found thermistor not reading temperature, also air damper control not closing properly. Ordering parts to complete the repair, scheduling return visit for Monday 06-13-22, cx agreed.; ordrng 1 WPW10196393 (Damper control) and 1 W10316760 (Thermistor)"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Bumpass, VA 23024
Eric F.
Job Details: 06/07/2022
"Cx refused service, said everything was working."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML75011HZ9
Near Washington, DC 20037
Ricardo S.
Job Details: 06/07/2022
"Cx complains that the panel not working and sometimes the fan turn on in middle of the night, inspected unit, the interlock motor makes a humming noise. connections cks ok, the panel wont respond sometimes, unit need parts; ordrng 1 W11220415 (panl-cntrl) and 1 W11206891 (panl-cntrl) and 1 w11497298 (interlock)"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Bumpass, VA 23024
Eric F.
Job Details: 06/07/2022
"Cx refused service, said everything was working."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML75011HZ9
Near Washington, DC 20037
Ricardo S.
Job Details: 06/07/2022
"Cx complains that the panel not working and sometimes the fan turn on in middle of the night, inspected unit, the interlock motor makes a humming noise. connections cks ok, the panel wont respond sometimes, unit need parts; ordrng 1 W11220415 (panl-cntrl) and 1 W11206891 (panl-cntrl) and 1 w11497298 (interlock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Charles Town, WV 25414
Danny R.
Job Details: 06/07/2022
AUGAR MOTOR IS STRIPPED NOW AND WONT dispence ordering motor and couplink; ordrng 1 WPW10309864 (diverter) and 1 WP67006341 (gasket) and 1 WP63052-2 (yoke) and 1 W11310391 (motor)
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Essex, MD 21221
Milton J.
Job Details: 06/07/2022
"Complaint oven is taking to long to heat, side of oven door is coming apart and sliced her fingure plus unit never delivered with anti tip bracket. Inspected and found oven ignitor only drawing 2.66 amps when oven cycle started. Also found the top right trim of the oven glass door coming off and has a sharp edge on it. Ordering new Glass Door, Ignitor, Anti Tip Bracket and Bracket Screws. -MJrob; ordrng 1 W11176454 (Ignitor) and 1 WPW10535793 (Glass Door) and 1 WPW10613666 (Anti Tip Bracket) and 4 WP7101P48560 (Bracket Screws)s"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AEB
Near Columbia, MD 21045
Robert L.
Job Details: 06/07/2022
"cx complaint ui display goes in and out or flashing, usaully issue in hgh voltage board in rear, ordering main control; ordrng 1 WPW10310240 (cntrl-elec)"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Essex, MD 21221
Milton J.
Job Details: 06/07/2022
"Complaint oven is taking to long to heat, side of oven door is coming apart and sliced her fingure plus unit never delivered with anti tip bracket. Inspected and found oven ignitor only drawing 2.66 amps when oven cycle started. Also found the top right trim of the oven glass door coming off and has a sharp edge on it. Ordering new Glass Door, Ignitor, Anti Tip Bracket and Bracket Screws. -MJrob; ordrng 1 W11176454 (Ignitor) and 1 WPW10535793 (Glass Door) and 1 WPW10613666 (Anti Tip Bracket) and 4 WP7101P48560 (Bracket Screws)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Charles Town, WV 25414
Danny R.
Job Details: 06/07/2022
AUGAR MOTOR IS STRIPPED NOW AND WONT dispence ordering motor and couplink; ordrng 1 WPW10309864 (diverter) and 1 WP67006341 (gasket) and 1 WP63052-2 (yoke) and 1 W11310391 (motor)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ2
Near Martinsburg, WV 25403
Danny R.
Job Details: 06/07/2022
found mag tube failed and mailed wave guide unit will be nonefixable do to the wave guide damage plate and cover to wave guide called safety team . sr7733786904
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AEB
Near Columbia, MD 21045
Robert L.
Job Details: 06/07/2022
"cx complaint ui display goes in and out or flashing, usaully issue in hgh voltage board in rear, ordering main control; ordrng 1 WPW10310240 (cntrl-elec)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ2
Near Martinsburg, WV 25403
Danny R.
Job Details: 06/07/2022
found mag tube failed and mailed wave guide unit will be nonefixable do to the wave guide damage plate and cover to wave guide called safety team . sr7733786904
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Columbia, MD 21045
Robert L.
Job Details: 06/07/2022
"cx complaint few minutes after start stats flashing , found flashing f1e1, found f1e1,f8e2, f10e2, f10e4, ran diag no voltage to valve or pujmp, no diverter rotation, main contorl shorted, ordering main, valve and vent fan; ordrng 1 W11462461 (control) and 1 W11416460 (vent motor) and 1 W11434044 (valve)"
We serviced a
WHIRLPOOL DRYER
Model WED4900XW2
Near Gaithersburg, MD 20879
Julian H.
Job Details: 06/07/2022
"CX complaint about heater glowing even on off position plugged unit over and heater started to glow right away did a test and found heater shorted to ground need heater documented call 7733773931GAVE CX A QUOTE AND DECIDED NOT TO CONTINUE; ordrng 1 279838 (element,heater)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Columbia, MD 21045
Robert L.
Job Details: 06/07/2022
"cx complaint few minutes after start stats flashing , found flashing f1e1, found f1e1,f8e2, f10e2, f10e4, ran diag no voltage to valve or pujmp, no diverter rotation, main contorl shorted, ordering main, valve and vent fan; ordrng 1 W11462461 (control) and 1 W11416460 (vent motor) and 1 W11434044 (valve)"
We serviced a
WHIRLPOOL DRYER
Model WED4900XW2
Near Gaithersburg, MD 20879
Julian H.
Job Details: 06/07/2022
"CX complaint about heater glowing even on off position plugged unit over and heater started to glow right away did a test and found heater shorted to ground need heater documented call 7733773931GAVE CX A QUOTE AND DECIDED NOT TO CONTINUE; ordrng 1 279838 (element,heater)"