We serviced a
WHIRLPOOL OVEN
Model WFG540H0ES0
Near Washington, DC 20012
Brian F.
Job Details: 09/28/2023
"Cx states oven won't turn on, inspected and confirmed. Found none of the kitchen outlets getting power, checked breaker box, no tripped breakers. Plugged oven into known working outlet, oven is working properly. Recommended cx contact an electrician."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Ellicott City, MD 21042
Robert L.
Job Details: 09/28/2023
"cx coomplaint console would light up but start button was not responsive for 1 week, cx reset power few times then yesterday it worked, found start button had intermitten response, replaced console from pre-id, tested all ops ok.............. if cx calls back will need to replace main control"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Washington, DC 20015
Brian F.
Job Details: 09/28/2023
"Fully cleared evap of all ice, installed control and RC thermistor, entered service mode, compressor and condenser fan working, heater receiving 120VAC, no failures, evap fan spinning. Called tech line to document repair, spoke with Sterling."
We serviced a
MAYTAG RANGE
Model MER8600DS0
Near Deale, MD 20733
David J.
Job Details: 09/28/2023
"Customer complaint unit is not heating well at all arrived today. Inspected unit and verified complaint found broil element to be working, but no heat coming from bake. Inspected element and found in the back. Left corner of the element had came apart. Unit needs a new, bake element and falls under the 10 year part warranty. Customer paid in full for service call and labor and scheduled appointment for return visit will repair scheduled day comes. ; ordrng 1 W10779716 (Bake element)"
We serviced a
KITCHENAID OVEN
Model KEBL101DBL2
Near Annapolis, MD 21401
Davonte
Job Details: 09/28/2023
"cx complained unit door wasnt closing alll the way. confirmed cx complaint. replaced door hinges, door now closes as should. cx paid in full with check"
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC3
Near Woodlawn, MD 21244
Shane M.
Job Details: 09/28/2023
"cx complaint the unit isnt heating properly. found when testing unit, unit heats but making loud noises. found vent exit clogged with lint. cleared vent, airflow is now good, drive motor is whinning. ordering drive motor blower wheel pulley and belt.; ordrng 1 WP697772 (blower wheel) and 1 W10837240 (pulley) and 1 W11549461 (drive motor) and 1 661570V (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Odenton, MD 21113
Davonte
Job Details: 09/28/2023
"cx complained unit wasnt cooling on both rc and fc side. confirmed cx complaint. checked unit evap cover, didnt have frost pattern. checked compressor and compresser wast running. checked resistance to compressor fot 12.4. unit will need starting device. run capacitor and ordering power cord harness. use power cord harness if needed; ordrng 1 W11547180 (starter relay) and 1 WPW10662129 (run capacitor) and 1 W11673314 (power cord harness)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Martinsburg, WV 25404
Ricky E.
Job Details: 09/28/2023
customer stated that the unit is locked and will not drain. verified issue and fnd a long drain error. pump not running. broke lid lock when opening.. need parts...; ordrng 1 w11399437 (drain pump) and 1 w11643701 (lower harness) and 1 w11670519 (lid lock assy) and 1 w11626074 (control)
We serviced a
KITCHENAID COOKTOP
Model KGCD807XSS02
Near North Potomac, MD 20878
Julian H.
Job Details: 09/28/2023
went to replaced parts found a hair line crack on new glass around rf burner no points of impact either thermal crack again also incorrect part need to order LF need parts will installed everything at once; ordrng 1 W10296933 (cooktop) and 1 74007735 (burnr-top LF)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Chesapeake, VA 23322
Zachery R.
Job Details: 09/28/2023
"cx complaint unit not draining, checked unit, come to find drain pump wires not seated to pump, reseated wires, tested, ordering lower harness to complete repair.; ordrng 1 W11568984 (harness)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Glen Burnie, MD 21060
Alexander D.
Job Details: 09/28/2023
"replaced gearcase, agitator, splutch and belt. tested unit, no unusual noises. unit is now working properly"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Berlin, MD 21811
Michael E.
Job Details: 09/28/2023
CX complaint: not drying and top of unit gets hot. Tested and verified complaint. No error codes. Unit failed air flow test in the yellow but vent is short and clear (i put my arm through vent to outside and it was clear and goes outside within 2 ft of unit. Ordering cycling theristor and moisture sensor harness. Cannot reschedule due to NW part; ordrng 1 WPW10298258 (harns-wire) and 1 WP8577274 (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Chesapeake, VA 23320
Austin D.
Job Details: 09/28/2023
"came out to resolve the issue with the issue. disassembled the unit as needed. repalced all parts such as evap, compressor, dryer, etc. put the unit back together. added r600 after unit passed pressure test and vac. unit is holding at -4 on the low side. unit is running as designed. adfised cx to monitor the unit for the next 24 hours and if issues persists to call us back. cx agreed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS
Near Rockville, MD 20852
Roberto I.
Job Details: 09/28/2023
"CX complaint bad odor fron the dw.Ran diag. no errors. Ran atest cycle, the unit washed and drained ok. No water bacflow from check valve. Drain hose properly installed with a loop. Cx uses affresh regulary. Unabble to replicata any issue at the moment."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Severn, MD 21144
Emmanuel R.
Job Details: 09/28/2023
"Cs unit doesnt want to turn on, confirmed complaint. I found the unit will turn off intermitenly. Upon arrival she work fine, in test mode step5or6 she quit on me. When i tried turning it back on the UI was really dim so i replaced the UI but after that the entire unit wont power on. No LED on main control. Ordering main control.; ordrng 1 W11506011 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leonardtown, MD 20650
Shane B.
Job Details: 09/28/2023
"cx complaint is the unit not going through the cycle. it gets to spin and makes a lot of noise. cx has to cancel cycle and run rinse and spin. i found no saved codes. ran service cycle and heard some grinding when basket was slowing. inspected and found white plastic powder on the cam. the splines on the cam and on the gearcase are damaged causing them to slip. unit will need gearcase, cam and belt. ordering parts. schedule when we have approval.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Virginia Beach, VA 23456
Branden R.
Job Details: 09/28/2023
"cx complaint unit not making ice in lower ice maker , checked unit and found ice maker lost home postion on unit now allowing it to cycle . ordering new ice maker for repair to unit .; ordrng 1 W10886939 (ice maker)"
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Falls Church, VA 22046
Christian C.
Job Details: 09/28/2023
Cx complaint unable to connect to appliance. Inspected unit enabled remote connectivity. Connected appliance to cx phone. Cx tested as well. Unit is working as designed.
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS0
Near McLean, VA 22101
Christian C.
Job Details: 09/28/2023
Cx complaint unit is not making any ice. Inspected unit ran through diag cycle water is slowly coming out. Installed new valve. Tested unit and water flow is now strong. Cx paid in full.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Saint Inigoes, MD 20684
Shane B.
Job Details: 09/28/2023
"installed all orderd parts. unit has the defective style actuator, i replaced it with a VS part. ran calibration and service cycle with no issues, noises or leaks. sounds like unit has poor flow form cold valve during service cycle. ran cold valve, very little water flow. supply has good pressure. unit will need new valves. ordering part. cx request SB to return.; ordrng 1 W11481722 (actuator VS SB) and 1 W11038689 (valve)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lexington Park, MD 20653
Shane B.
Job Details: 09/28/2023
cx complaint is the unit not heating. confirmed complaint. unit shows good air flow on meter. terminal block has 240vac. i inspected and found a blown thermal fuse. replaced with preIDed part and tested unit. it is heating properly and element is cycling on and off. working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Odenton, MD 21113
Davonte
Job Details: 09/28/2023
"cx complained unit isnt making ice or dispensing water. confirmed cx complaint after inspecting unit. while inspecting unit icould hear triple valve coming in inside of unit. checked the valve in the back to see if unit was receiving water. water has good presure. checked valve in the back for voltage, didnt get 120volts. valve isnt coming on. unit will need valve.; ordrng 1 W11482025 (water valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Alexandria, VA 22315
Lloyd B.
Job Details: 09/28/2023
"Cx complained of a squeak. Inspected the unit and found when opening and closing the rc door, there is a noise. Tried to lubricate the bottom but did not help. Unit needs door closer parts.; ordrng 1 WPW10257206 (DOOR CAM) and 1 W11311687 (DOOR CLOSER)"
We serviced a
JENN-AIR RANGE
Model JDS1750ML0
Near Washington, DC 20016
Sherwood
Job Details: 09/28/2023
cx complaint door not sealing. arrived and confirm cx issue. found when door is all the way open it opens past 90 degress and not closing completely. ordering left side and right side hinge to fix this problem.; ordrng 1 W11647009 (hinge) and 1 W11647009 (hinge)
We serviced a
MAYTAG WASHER
Model Mvwb835dw0
Near Washington, DC 20007
Sherwood
Job Details: 09/28/2023
cx complaint lid lock. arrived confirm cx issue put into service diag and got f5e1 & f5e2. tested lid lock and it was defective. gave cx qoute. installed part tested with service test. unit lid lock is now working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near McLean, VA 22101
Christian C.
Job Details: 09/28/2023
Cx complaint unit IM is not working and cannot remove bin. Inspected unit found bin difficult to remove but was able to pry it out. Ran test 120 and IM cycled but motor stopped mid cycle. Test 97 and IM filled with water. Installed new IM. Ran test 120 IM passed. Test 97 and IM filled with water. Cx paid in full.
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHW08
Near Laurel, MD 20723
Emmanuel R.
Job Details: 09/28/2023
"Cs unit evap forst over again, called techline and we found a wiring problem inside the cabinet. deforsted unit .Tehcline fc evap thermistor wire harness issues. Unrepairable"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Wilmington, DE 19803
Taylor F.
Job Details: 09/28/2023
Cx complaint is unit making a huming noise. Tested inspected and verifed complaint. Found the condensor line to be making a vibrating sound. Corrected issue and unit is now working as designd. Job is complete.
We serviced a
WHIRLPOOL OVEN
Model W2750W
Near Wilmington, DE 19803
Taylor F.
Job Details: 09/28/2023
Cx was concerned about gap on left side of door causing warm air to escape. Was able to adjust hinges and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Wilmington, DE 19806
Taylor F.
Job Details: 09/28/2023
Cx complaint is FC door not sealing. Replaced door nameplate and gasket from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Glen Burnie, MD 21060
Alexander D.
Job Details: 09/28/2023
"cx complaint unit making rattling noise. inspected unit and verified complaint. cx played me video of noise. ran test cycle and found unit making noise when drain pump was finishing pumping the water out before unit started to spin. took hoses off of pump, nothing caught in it but feels like theres alot of play in the impellar. ordering drain pump. call cx to schedule return visit once we have eta on part; ordrng 1 W11396717 (drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Severn, MD 21144
Alexander D.
Job Details: 09/28/2023
cx complaint unit shaking alot and not spinning clothes out. inspected unit and verified complaint. have f0e9 off balance pause error stored. ran test cycle and found unit shaking during spin. found unit out of level. relevelled unit. tested unit. no more shaking during spin. unit is now working properly
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDZ01
Near Laurel, MD 20723
Emmanuel R.
Job Details: 09/28/2023
"Cs unit is not cooling, confirmed complaint. Found temps 47 in FC and 65 RC. Pulkled an amp draw in compressor 7amps 600watts and tripping the over load device see pics. Tripped the over load device 3 times while in home. Sealed system. Ordering comprssor and evap.; ordrng 1 W11580057 (compressor) and 1 W11578004 (evap) and 1 W11282685 (lokring) and 1 W11109499 (drier)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dumfries, VA 22026
Robert W.
Job Details: 09/28/2023
"CX complaint is the unit isnt working properly. Inspected unit and plugged unit in and found the UI going crazy not working, Was able to get unit into diag and error F2E1 stuck key console is seperating. Ordering UI and console; ordrng 1 W11460908 (Console)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Washington, DC 20011
Sherwood
Job Details: 09/28/2023
"cx complaint leaking from bottom. arrived installed parts tested for leaks no leaks found after install. i did notice back feet of dw was on a different piece of wood at the back which had it tilted alittle forward when i did repair i did make adjustment to front feet in order to level dw better. repair comp,lete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Millersville, MD 21108
Alexander D.
Job Details: 09/28/2023
replaced magnetron. tested unit. unit is now working properly. one of the mounting screws was crossthreaded and wouldnt screw back in but cx had a screw that was same size and same threads that worked.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chantilly, VA 20151
Justin S.
Job Details: 09/28/2023
the unit is leaking from around the door. found the inner door needs to be replaced to seal to the gasket better; ordrng 1 W11559689 (inner door)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Woodbridge, VA 22192
Justin S.
Job Details: 09/28/2023
"the unit is not locking the lid. found the lid lock is open. replaced the lid lock with vs and retested. put the unit into diagnostics and the unit is filling draining agitating and spinning good. the unit is now ready; ordrng 1 W11670519 (lock(js vs)), used 1 W11670519 (lock(js vs)) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Sykesville, MD 21784
Ricardo S.
Job Details: 09/28/2023
"Cx complains that the unit not working properly, inspected unit.. the console wont respond, ran test mode and found an error code f2e2 stuck keypad. connections cks ok.. board receives 120vac, replaced ui assy. reset power, unit works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gloucester, VA 23061
Lucas R.
Job Details: 09/28/2023
"replaced diffuser, tested, advised cx to monitor, unit working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Haymarket, VA 20169
Daniel J.
Job Details: 09/28/2023
concerns with lower oven gasket at bottom inspected found unclipped reinstalled tugged staying in place checked other clips all staying seated
We serviced a
JENNAIR RANGE
Model JES9800BAS
Near Chesapeake, VA 23325
Zachery R.
Job Details: 09/28/2023
"cx complaint timer and number 8 does not work, verified issue, could not pull unit out, advised cx of 2nd tech fee. cx did not want to pay additional $90. advised cx they can have unit pulled out by someone else and we can do the repair, but would not be able to install unit. advised cx they must have unit pulled out before we get there."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Lexington Park, MD 20653
Shane B.
Job Details: 09/28/2023
"cx complaint is the upper oven taking to long to preheat (45min+) and not being able to run both ovens at the same time, if she sets upper keypad doesnt respond to set lower oven) cx also says lower oven doesnt heat as fast as the upper oven. i checked for codes and found none saved. inspected rear of unit. no damge to therminal block. unit is getting 248vac, properly wired. upper broil 28ohms, upper bake 28ohms, lower broil 15.4ohms, lower bake 27.4ohms. restored power, started upper bake cycle. found no voltage at elements or at the board. unit needs a new control board. ordering part. schedule when part is available.; ordrng 1 W11594156 (control board)"
We serviced a
JENN-AIR MICROWAVE
Model JMC3415ES01
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 09/28/2023
Replaced parts unti tested and microwave works fine
We serviced a
JENNAIR MICROWAVE
Model JMC2430LL00
Near Gaithersburg, MD 20878
Julian H.
Job Details: 09/28/2023
replaced support working broilelement staying up now found that lightbulb is not working; ordrng 1 W10886919 (lmp-basles)
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Lexington Park, MD 20653
Shane B.
Job Details: 09/28/2023
"cx complaint is the unit not draining or spinning. when i arrived unit was full of dirty water. E2 is being displayed on screen. i drained the water, cleared some blockage from the drain pump and tested unit again. unit is workign as designed."
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Upper Marlboro, MD 20772
David J.
Job Details: 09/28/2023
"Customer complaint unit with periodically throw a stuck key error code, and the power outage code after previous tech visit he had found the unit did a new user interface speaking with previous tech. He had only ordered control board just in case the UI was not working properly after I installed UI I had tested unit thoroughly and never had an issue checked for error codes and had Nunn present Control board was not needed. Unit is now working as designed job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Laurel, MD 20707
Emmanuel R.
Job Details: 09/28/2023
"Cs handle is loose, confirmed complaint. I found the set screw on the handle not secured . Secured screw and tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EW2
Near Berlin, MD 21811
Michael E.
Job Details: 09/28/2023
"CX complaint: bake not heating. Tested and verified complaint. At term block we have 120/120/240 vac. When bake activated, we are getting no voltage at element. While bake is activated, we are not getting voltage from control at all using con 4-7 and con 4-3. Quoted CX price to replace control W11122557 and saved quote. CX did not approve repair at this time. CX paid 120.00 for service by check. Job is complete"
We serviced a
WHIRLPOOL OVEN
Model WEG745H0LZ1
Near Glenn Dale, MD 20769
Leon
Job Details: 09/28/2023
replaced valves tested unit everything worked as it should
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Ocean Pines, MD 21811
Michael E.
Job Details: 09/28/2023
"CX complaint: stopped without completing cycle. Tested and verified complaint. F3E2, F8E1, F0E4, F2E1error codes. Valve thermistor tested at 0.6ohms. It was no where near that hot based on chart. Quoted CX price to replace valve W11165546 and saved quote. CX paid 120.00 for service by CC. CX did not approve repair at this time. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS05
Near Monkton, MD 21111
Neil H.
Job Details: 09/28/2023
cx complaint frost was in unit i raised the fc door and now sealing and pulled unit out to allow air movement unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Frederick, MD 21704
Ricardo S.
Job Details: 09/28/2023
"Cx complains after the last repair, the unti still not cooling properly on the Rc , inspected unit, the temp on the rc read 48 degrees, the evapraotr is full of ice, so i call TL, ran test and found that the evaproator thermistor is out of range .. test# step 4 read 98 degrees, faulty thermistor, order harness assy; ordrng 1 w11661567 (harns-wire)"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFG00
Near Washington, DC 20005
Samuel R.
Job Details: 09/28/2023
installed kit and unit is now good.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS01
Near Chesapeake, VA 23322
Austin D.
Job Details: 09/28/2023
"came out to resolve the issue. after replacing the interlock found that the bulb was not turning on. bulb is burnt due to the interlock leaving it on the whole time. therefore, ordering a bulb to resolve the issue. will return with a second tech to resolve the issue.; ordrng 1 W10886919 (light bulb)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Richmond, VA 23223
Chris B.
Job Details: 09/28/2023
cx comp unit will state f2e1 insp unit found f2e1 stuck key found cancle key not beeping replaced control tested unit working as desighned
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Washington, DC 20010
Sherwood
Job Details: 09/28/2023
"cx complaint stops in middle of cycle and clothes are still wet. arrived and ran a moisture sensor diagnostic test ,Service Test Cycle step S04. and sensor wasnt reading. cleaned off sensor strip and it worked better but will need to replace moisture sensor; ordrng 1 W11519507 (sensor)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lexington Park, MD 20653
Shane B.
Job Details: 09/28/2023
installed belt. unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Frederick, MD 21703
Ricardo S.
Job Details: 09/28/2023
"Cx complains about a water leak under the sink, inspected unit, water supply hose and drain hose cks ok, dw cks ok, cx needs a plumber because one of the valve under the sink leask"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Frederick, MD 21703
Ricardo S.
Job Details: 09/28/2023
"Cx complains that the dryer not working at all, inspected unit, door switch and belt cks ok, power cks ok 240vac.. the timer and knob are defective .. the plastic is bad.. the timer cannot rotate,, order parts; ordrng 1 w11685947 (timer) and 1 w11675852 (knob) and 1 w11625514 (knob small)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE507ESS02
Near Washington, DC 20008
Brian F.
Job Details: 09/28/2023
"Removed damaged sensor, installed new sensor, reinstalled and powered on unit, tested with a glass of water, unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Severna Park, MD 21146
Alexander D.
Job Details: 09/28/2023
"replaced suspension and splutch. tested unit, no unusual noises. unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Lexington Park, MD 20653
Shane B.
Job Details: 09/28/2023
installed ordered part and restored power. ran service cycle for cx. unit is working as designed.
We serviced a
JENN-AIR MICROWAVE
Model JMC2427IL03
Near Severna Park, MD 21146
Alexander D.
Job Details: 09/28/2023
cx complaint console dead but light inside comes on when opening door. inspected unit and verified complaint. unit is getting 120v and control is sending 14vdc to console. replaced console. tested unit. unit is now working properly;
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Gambrills, MD 21054
Davonte
Job Details: 09/28/2023
"cx complained unit wouldnt fill with , after inspecting unit couldnt confirm cx complaint. after doing further inspection, clutch had gearcase oil. installed new gearcase, rotor,clutch and stator along with screw., after replacing all parts, ran a diag wash cycle. unit completed without any problems. also tested unit on a normal cycle, unit filled with water as should."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 09/28/2023
"cleared pump of debris, tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Washington, DC 20002
Samuel R.
Job Details: 09/28/2023
cx complaint unit is not dispensing ice.inspected unit and found ice bin clogged.clered bin and unit is now working properly
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Washington, DC 20007
Samuel R.
Job Details: 09/28/2023
checked unit and tested unit.checks out good.advised cx to empty pockets.unit is good
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near McLean, VA 22101
Christian C.
Job Details: 09/28/2023
Cx complaint unit is not heating. Inspected unit tco and thermal fuse reading closed. Element reading open. Ordering element.; ordrng 1 WP3387747 (element)
We serviced a
WHIRLPOOL ICE MAKER
Model KRFC302ESS00
Near Crofton, MD 21114
Davonte
Job Details: 09/28/2023
"cx complained icemaker wasnt making ice, confirmed cx complaint. installed new icemaker. tested icemaker by jump starting it. bail arm move up and down as should. also filled with water. unit is now working as should"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Potomac, MD 20854
Roberto I.
Job Details: 09/28/2023
"Replaced sump/motor assy, control board not needed. Cleared F7E1 error and ran a test cycle. The unit worked as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Ruckersville, VA 22968
Eric F.
Job Details: 09/28/2023
"Confirmed unit function, bottle of water frozen solid in freezer compartment. Unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Silver Spring, MD 20904
Israel R.
Job Details: 09/28/2023
Installed new heater and fan. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Middletown, MD 21769
Ricky E.
Job Details: 09/28/2023
"installed parts, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Chevy Chase, MD 20815
Brian F.
Job Details: 09/28/2023
"Installed new shield, used permagum to make new piece of mastic tape, reassembled and powered on, unit is working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Bumpass, VA 23024
Thomas B.
Job Details: 09/28/2023
Cx complaint unit is not working properly inspected unit found no error codes listed ran auto test passed without issue found no odd noises and checked water inlets due to cx on well and no sediment unable to determine a issue at this time requested cx record unit having issues or odd noises
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Falls Church, VA 22046
Christian C.
Job Details: 09/28/2023
Cx complaint RC compartment is warm. Inspected unit found evap has a block of ice near cap tube. RC thermistor reading 4.5komhs in block of ice. Installed new evap cover. Set temps to recommended. Cx paid in full.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Charlottesville, VA 22911
Eric F.
Job Details: 09/28/2023
"Inspected unit while compressor was running. compressor and fan noise normal. Cx played a recording of what he hears when issue occurs. Cx recorded sound of gas exchange in evaporator, says he can hear the sound from upstairs in his apartment. Likely restriction in evap causing freon to make excessive noise when freon boils in defrost cycle. Ordering evap.; ordrng 1 W11562258 (evaporator)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Washington, DC 20009
Sherwood
Job Details: 09/28/2023
"cx complaint thin layer of black smoke. arrived and confirm not sure what it is, looks like soot. ran a service test. water came in clear so i dont think its from the water source. heater looks in bad shape 14.2 ohms from heater. also 120vac going to motor but motor is not working. advised cx will need sump and heater to fix the thin layer ofm soot. gave qoute will reach out if wish to proceed"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Charlottesville, VA 22901
Eric F.
Job Details: 09/28/2023
"Confirmed cx complaint unit making noise. Found belt off splutch, belt guard worn through, leveling foot non functional. Ordering guard, suspension and leveling feet, Will use pre-id'd parts on return visit.; ordrng 1 W11396716 (suspension) and 1 W11409708 (guard) and 1 W11213957 (feet-lvlng)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Potomac, MD 20854
Roberto I.
Job Details: 09/28/2023
Cx complaint ice dispenser not working.Confirmed complaint found uger jammed by clumped ice cubes. Found also the freezer door gasket not sealing on the top part allowing warm air to get inside the freezer. Unjammed auger and molded gasket. Dispenser tested ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near West Springfield, VA 22152
Richard B.
Job Details: 09/28/2023
"CX complant, Washer made a humming sound and stopped , Inspected unit and found no error codes in diagnostics , Calibrated unit and then Ran a normal cycle single rinse warm , auto sense amnd unit filled and started agitate cycle . . Ended that and started a drain and spin cycle ,with CX provided wet batch of clothes in basket, Unit spun up and drained out fine. Ended cycle with clothes wrung out. Advised CX to cut back on load sizes and only fill about 8in to a foot deep with clothes. Job completed, RB"
We serviced a
KITCHENAID HOOD
Model KXD4630YSS6
Near Bethesda, MD 20817
Roberto I.
Job Details: 09/28/2023
Replaced part. Unit tested ok
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Strasburg, VA 22657
Daniel J.
Job Details: 09/28/2023
concerns with not enough water on deep fill tested through diag flow good than heavy duty more than half and let fill on deep fill quick wash same as before informed customer no other way to make unit call for more water than what the settings is calling for
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Delmar, MD 21875
Frederick R.
Job Details: 09/28/2023
Replaced control per prior dianosis. Calibrated and retestested and WM is now working properly. CX paid the balance due of $264.54 in full by CC. Unit is now working properly. Job is complete
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL00
Near Edgewater, MD 21037
Davonte
Job Details: 09/28/2023
"cx complained oven door was misaligned, confirmed cx complaint.. after inspecting unit could see right hinge reciever was bent. went to replace reciever but was unable to pull unit away from the wall. cx is willing to pay for second tech to come out. foor and right hinge reciver was left at cx house.; saved tckt"
We serviced a
KITCHENAID FREEZER
Model KRMF706EBS05
Near Laurel, DE 19956
Frederick R.
Job Details: 09/28/2023
CX complaint is no cool. Inspected/tested. Found 10 deg in FC and 38 in RC. Both temps taken with thermo coupler device. Pulled rear panel and found 120vac to inverter board and 5.7vdc to compressor. Compressor was running good and barely warm. Checked pressures and got10 vac in LS. Replaced drier with UV drier and pressure tested. Vac'd unit down to 30in and filled with 56g of R600a. Final LS pressure was at 12invac.Unit working properly. Informed CX it may take a few hrs to get to temps. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Charlottesville, VA 22901
Eric F.
Job Details: 09/28/2023
"Confirmed cx complaint UI intermittently non respsonsive, not displaying properly. Ordering UI.; ordrng 1 W11314469 (UI)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Alexandria, VA 22315
Lloyd B.
Job Details: 09/28/2023
Cx complained the unit did not dispense water. Inspected the unit and found poor water pressure coming out of the valve when pressed. Unit needs new valve; ordrng 1 WPW10341320 (valve)
We serviced a
WHIRLPOOL WASHER
Model WED560LHW2
Near Charlottesville, VA 22903
Eric F.
Job Details: 09/28/2023
Confirmed cx complaint unit top malformed. Unit is in new apartment construction. Ordering top.; ordrng 1 WPW10208383 (top)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Washington, DC 20002
Samuel R.
Job Details: 09/28/2023
replaced everythuing besides valves.tested unit all aprt and is not leaking from water valves.upon further testing found uni tto have bad door latch.will need a new door latch to do further testing.still need 2nd tech.W11565030; ordrng 1 W11565030 (door latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Hampton, VA 23666
Justin W.
Job Details: 09/28/2023
cx complaint unit not making ice. checked unit to find ice maker seized and not moving found rails stiff unit will need new ice maker and rails.; ordrng 2 W11658402 (rails)s and 1 WPW10330991 (bracket) and 1 WPW10330993 (bracket) and 1 W11556926 (ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 09/28/2023
"Not making ice, found the IM w/ e5 error.. the ice box fan not operating correctly, ramps up and down .. ran test 57 and verified power / operation at IM .. Also fills in test 45.. cycled power and cleared e5 error . Ordering fan and IM .; ordrng 1 W11658802 (im) and 1 W10846539 (im fan)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Bucksport, SC 29527
Jason T.
Job Details: 09/28/2023
"Cx complaint, water leaks onto the floor during the cycle, no error code found. Tested all circuits, found loose wire connection, backed out of the heater connection, repaired the loose connection and verified 120 vac at the heater circuit, also verified heater operation. Ran factory diagnostics to test, calibarte and verify unit operation...working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0T
Near Chesterfield, VA 23838
John P.
Job Details: 09/28/2023
"CX complaint unit not working checked unit found error code f6e1, checked unit found console separating allowing moisture to get on UI, ordering console and ui; ordrng 1 W11460908 (Console) and 1 W11505225 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near The Plains, VA 20198
Daniel J.
Job Details: 09/28/2023
frost building up in freezer same spot everytime called tech line last vists sealed cabinet and still occuring checked seal all sides sealing tech line sugguest replacing door showing sp order customer was informed no date for part arrival; ordrng 1 lw10913113 (door)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Pawleys Island, SC 29585
Jason T.
Job Details: 09/28/2023
"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Centreville, VA 20120
Daniel J.
Job Details: 09/28/2023
customer complaint time updating to incorrect time f6 e0 error was connected to internet than placed on pause unit was still loosing time had customer to connect to wifi and try to let unit update ordering console; ordrng 1 W11616683 (console)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Washington, DC 20002
Samuel R.
Job Details: 09/28/2023
cx complaint unit is not responding.inspected unit and could confirm.reset power and checked connections all good.unit needs a new ui as it wont respend.unit also needs a new sump.gave cx a quote and wilk replace unit
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near N Litchfield, SC 29585
Jason T.
Job Details: 09/28/2023
"Cx complaint, intermittent water from the dispenser, found water reservoir frozen, thawed the ice with a steamer, verified water from the dispenser. Installed permagum sealer on the cabinet lines to seal the air gaps, verified all unit functions for proper operation...working as designed.; ordrng 1 212643 (sealer-gum JT VS), used 1 212643 (permagum) from stock"