We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near Williamsburg, VA 23188
Lucas R.
Job Details: 09/29/2023
"cx complaint convection fan not coming on, checked unit, no error codes, convection fn faikled in diagnostics, pulled unit checked wiring , fan became operational, fan motor 192 ohms o wire to n at control, 123 vac to fan, heated on convection bake fan came on, heated on air fry, fan came on, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 09/29/2023
Installed new part. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Fort Washington, MD 20744
Shane B.
Job Details: 09/29/2023
"cx complaint is the unit not dispensing water properly. confirmed complaint. flow is a trickle. with bypass in place flow is great. filter was changed on 8/25 when filterhead was changed so its only a month old. cx doesnt want to keep replacing $50 filters every month. i called techline, they advised issue must be in the filter. possible a defective run of filters or charcoal in filter is swelling blocking flow. advised changing no parts. gave cx SR# and calibrated measured fill. cx is not happy with unit but there is nothing i can change to make it work any different."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Havre de Grace, MD 21078
Neil H.
Job Details: 09/29/2023
chopper was caught in the pump removed and unit tested good.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 09/29/2023
CUstomer complaint is not working at all. Found the UI was lit up but nothing ws on the screen and none of the buttons worked. Unplugged the unit and plugged it back and it did work normal after that. NTO UI.; ordrng 1 W11413566 (UI)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Newport News, VA 23602
Orbie
Job Details: 09/29/2023
"cx advised me unit has been working since I left. tested heater circut, 77ohm, ice bin optics also working. called office to have labor and part refunded and advised cx to monitor unit for the next 30 days."
We serviced a
WHIRLPOOL OVEN
Model KOCE307ESS00
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 09/29/2023
Customers complaint is unit not working at all. Found bad thermal fuse. Customer was not using it when it went bad. It happened over night. Will need to order new fuse and test to see if any other issues arise. Customer approved the estimate.; ordrng 1 WPW10545291 (fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Yorktown, VA 23693
Orbie
Job Details: 09/29/2023
cx complaint door not shutting. checked unit verified complaint. found door bracket loose on left side. tightened bracket. unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 09/29/2023
Customer complaint is unit still not making ice. Found icemaker bail arm is bent and its hitting the ice mold when its trying to come down. NTo another maker.; ordrng 1 W11284458 (icemaker (part warranty))
We serviced a
AMANA WASHER
Model NTW4519JW2
Near York, PA 17408
Drew B.
Job Details: 09/29/2023
cx claims still rocking back and forth when running i was able to run a bigger blanket through there and drain andspin and it ran normal no issues and again instrcuted to cx the unit today is functional and no parts will change the flow of operations of the unit running. the unit is working as designed...
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS00
Near Little River, SC 29566
Jason T.
Job Details: 09/29/2023
"Cx complaint, not cooling-freezing, tested all circuits, found compressor locked up, verified 121 vac at the start device. Sealed system repair covered under 5 year parts-labor warranty, advised cx parts on order, direct ship to the house, contact VIA diapatch to schedule a return visit once recived, cx agreed. 4 parts on order; ordrng 1 WPW10466675 (compressor (CBE)) and 1 W11256565 (evaporator (CBE)) and 1 WPW10143759 (dryer (CBE)) and 1 876764 (valve (CBE))"
We serviced a
JENN-AIR FREEZER
Model JS48NXFXDE01
Near Vienna, VA 22180
Simon
Job Details: 09/29/2023
CX complaints jennair freezer lights out.Inspected unit freezer lights out .CX will wait for light replacement cx paid for sevice call .SZ
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 09/29/2023
Customer complaint is unit not working at all. Found the unit was plugged into a surge protector. Took it off the surge protector and plugged it directly into the wall and it worked fine. All check ok.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hampton, VA 23669
Carl A.
Job Details: 09/29/2023
repalced timer and knob tested unit works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/29/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Hampton, VA 23663
Carl A.
Job Details: 09/29/2023
"cx complaint of unit not cooling and over freezer ,checked unit to find the cabinet and liner sperating called techline spoke with Nate took pics and is putting unit up for review; saved tckt"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/29/2023
Customer complaint is cabinet damage. I advised him he will have to get a whirlpool authorization because the unit is past the 30 day cosmetic warranty. Customer to call whirlpool to get autho.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Waynesboro, PA 17268
Andrew S.
Job Details: 09/29/2023
Per previous tech I was able to access and replace the console and control in sequence. I then ran the DLMS and quick test and the unit is functioning as intended. Job complete.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Little River, SC 29566
Jason T.
Job Details: 09/29/2023
"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL RANGE
Model WMH53521HZ06
Near Yorktown, VA 23693
Orbie
Job Details: 09/29/2023
"cx complaint unit doesn't efficiently pull vapor into unit. checked unit, verified complaint. called techline spoke to Leon. advised unit sounds like it's working as designed. completing ticket."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 09/29/2023
"Installed freezer door, leveled the unit, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chesapeake, VA 23320
Zachery R.
Job Details: 09/29/2023
"cx complaint unit not heating. checked unit, come to find poor airflow, also open tcos, advised cx to have vent replaced with rigid vent and replaced cover. showed cx what they need on google, cx agreed, ordering tcos to complete repair.; ordrng 1 W10900067 (cutoff-tml)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Myrtle Beach, SC 29572
Jason T.
Job Details: 09/29/2023
"Cx complaint, not cooling-freezing properly, installed all parts ordered, while installing the filter drier, found heat loop-capillary tube is not long enough to attach the lockring coupler to the filter drier, called Whirlpool tech line and spoke with Derrick to document findings, sent pictures...non-repairable unit. Cx is to contact Whirlpool in refernce to the unit, cx agreed."
We serviced a
WHIRLPOOL DRYER
Model WED8500DW4
Near Virginia Beach, VA 23451
Carl A.
Job Details: 09/29/2023
replaced ui tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Myrtle Beach, SC 29572
Jason T.
Job Details: 09/29/2023
"Cx complaint, not cooling-freezing properly, installed compressor kit, vacuumed and charged with 77 grams of R600A. Comprssor turns on and runs, system pessures test at -10 psi low side 95 psi high side, after a few minutes...compressor shuts off. Called tech line and spoke with Bruce to document findings, advised to order and replace the Inverter due to the compressor shutting down, cx is conatcting Whirlpool, cx was advised the product Exchange team is conatcting her in refernce to the unit.; ordrng 1 W11320585 (inverter) and 1 RTKR600A (R600A JT VS), used 1 RTKR600A (R600A) from stock"
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Glen Burnie, MD 21061
Justin S.
Job Details: 09/29/2023
"CX LOWES complaint broken/missing parts. Unit would not power on. Tested for 240v at terminal. Tested good. Found timer knob has no continuity. REplaced timer with van stock. Unit Now powers on, Spins , vents, and heats good now.; ordrng 1 WPW10185982 (Timer), used 1 WPW10185982 (timer) from stock"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near York, PA 17408
Drew B.
Job Details: 09/29/2023
cx complaint that unit is stopping mid cycle. when arrived i found the unit to have proper 240 and checked element not grounded causing overheat to stop motor didnt seem to drag being weak load size to determine that. i also then checked all thermastats and all checks good? never cycled off and and ran through 20 mins to the cool down to the buzzer sounded off.. couldnt duplicate the unit to stop. and infromed cx father to get more details like cycle selction and load size to see more timer issue? or etc. under 30 day call back
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Yorktown, VA 23692
Lucas R.
Job Details: 09/29/2023
"cx complaint unit not cooling, checked unit found compressor internally locked, 120 vac to compressor, compressor not starting, s code covers repair, sealed system tech needed for return visit. parts in stock; ordrng 1 W11574734 (compressor) and 1 W11506635 (coupler) and 1 W11109499 (drier-tube)"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Shepherdstown, WV 25443
Ricky E.
Job Details: 09/29/2023
"installed element, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WED8600YW0
Near Pikesville, MD 21208
Marc M.
Job Details: 09/29/2023
cx complaint unit makign loud squeeking and grinding. inspected unit and removed front panel to find substantial wear on rollers and idler. cx also notred having trouble shutting and latching the door. inspected and found that the latch catch is no longer fixed in place of the inner door panel and will also need to be replaced. quoted cx for repair. cx would like to discuss options with his wife before proceeding with repair. collected only for service call.; ordrng 4 WPW10314173 (roller)s and 1 WPW10111905 (catch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXY09
Near Fredericksburg, VA 22407
Robert W.
Job Details: 09/29/2023
"Cx complaint is the water flow is low and door not sealing. Pulled filter and flow is good installed new filter and flow picked up, Also found right door gasket has started to failed magnet coing out, Ordering Door gasket; ordrng 1 W10830055 (Gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Front Royal, VA 22630
Ezra M.
Job Details: 09/29/2023
loud grinding noise during spin. no errors stored. noise from gearcase. ordering gearcase and tub nut; ordrng 1 W11449841 (gearcase) and 1 W11551646 (tub nut)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Williamsburg, VA 23185
Lucas R.
Job Details: 09/29/2023
"replaced heater harness, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 09/29/2023
replaced evap fan motor. tested unit working as designed.
We serviced a
JENNAIR OVEN
Model JES9800CAS02
Near Williamsburg, VA 23185
Lucas R.
Job Details: 09/29/2023
"cx complaint error meassage, checked unit unable to duplicate, elements, 24, 17, and 16 ohms, sensor 1880 ohms, all fans operational, heated oven to 350 no issues, advised cx to monitor, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Crofton, MD 21114
Israel R.
Job Details: 09/29/2023
"F0E3 overload, F5E2 lock will not lock, F5E3 lock will no unlock, F0E5 off balance, F2E1 Stuck. Customer unit sometimes lokcs the door sometimes does not unlock it. I ran test and locked the door. Check for error codes and found door lock errors. Collected for new latch and replace the latch. Unit is back to normal operations.; ordrng 1 W10810403 (lid lock assy 82.20), used 1 W10810403 (LATCH IR VS.) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Monrovia, MD 21770
Ken M.
Job Details: 09/29/2023
"Customer complaint is that the unit is not drying properly, have to run multiple cycles unless running timed dry. Checked for stored error codes and found F2E1. Error code cleared and ran test cycle. Cycle turned on breifly, but then turned itself off. Cycled power to the unit and retried diagnostics. Unit will not continue running the diagnostic cycle. Ordering control. Ran moisture sensor test and that test failed. Ordering harness.; ordrng 1 W11618916 (control) and 1 WPW10298258 (harns-wire)"
We serviced a
MAYTAG WASHER
Model MHW7000AW2
Near Accokeek, MD 20607
Shane B.
Job Details: 09/29/2023
"cx complaint is the bellows being moldy and the unit flooding the room when last used. cx said entire floor was soaked, she hasnt used unit since. i checked for codes and found F8E1. cleared code and ran service cycle with rear of unit removed. found it leaking from the vent pipe assembly. part is no longer available. cx paid service call."
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Fairfax Station, VA 22039
Jason A.
Job Details: 09/29/2023
CX complaint DW not cleaning & water remains at end off wash cycle. Found rubber band wrapped around lower wash arm. Wont spin. Checked plastic teeth & locking ring secure. Arm now spins freely. Rinseaid in dispenser & hot water fill. F5 error code & found unit is mounte with a metal tab at the left side & a wood screw on the right & can prevent door from latching. Adjust feet so door latches. Adjust drain for hi loop. See SDpics > JJ; ordrng 2 WP8269145 (bracket 2 needed L & R)s and 2 WP308685 (screw 2 needed L & R)s and 1 WPW10428217 (dispenser) and 1 WPW10274884 (latch)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Elizabeth City, NC 27909
Branden R.
Job Details: 09/29/2023
"cx complaint unit leaking checked unit and found tub tearing at the bottom left hand corner causing unit to leak . also found right leg support twisted not allowing legs to properly be installed and leveled properly ordering all parts for repair .; ordrng 1 W11409866 (tub) and 1 W10920120 (Side Support, Tub (right Hand)) and 1 W11679658 (sidesupport LH) and 2 W11561254 (leg)s and 1 W11414078 (seal)"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Virginia Beach, VA 23451
Carl A.
Job Details: 09/29/2023
replaced harness tested and calibrated unit works as designed
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Virginia Beach, VA 23454
Carl A.
Job Details: 09/29/2023
"cxcomplaint of smelling a burning ordor from unit,checked all componets and didnt find any damged to aany of the componets,test ran unit empty and under load, possibly coming burnig smell coming from gear case and tub seal as unit was spinning could hear whinning coming from the arae of the tub seal called saftey spoke with MONICA; ordrng 1 W10752187 (Washplate Screw) and 1 W10902814 (washplate) and 1 W11449840 (Gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (Drive Belt)"
We serviced a
WHIRLPOOL HOOD
Model WVU17UC0JS0
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 09/29/2023
i was able to access unit and replace the blower fan as per previous visit. unit now checks good.
We serviced a
KITCHENAID OVEN
Model KODE507ESS21
Near Vienna, VA 22182
Simon
Job Details: 09/29/2023
"CX complaints wall oven nothing is working,no power light not coming on.Inspected unit .unit has a power and all light on upper oven works as designed .the lower oven not heating both broil and bake.oredered bake element , broil element and probe temprature.SZ; ordrng 1 W11545804 (bake element) and 1 W11598122 (broil element) and 1 WP9755542 (probe temprature)"
We serviced a
MAYTAG DRYER
Model MEDB400VQ0
Near Westminster, MD 21158
Ken M.
Job Details: 09/29/2023
Thermal fuse replaced. Element tested and found one side shorted to the frame. This is the cause of the repeat failure of the thermal fuse. Element replaced. Unit tested and is working properly. Old parts left with customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Vienna, VA 22182
Simon
Job Details: 09/29/2023
CX COMPLAINTS bottom section refrigrator is freezing food and ref fan motor noisey.Inspected unit and replaced EVAP COVER for RC .checked unit evap fan run as should be Unit works as designed .SZ
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKT1
Near Hampton, VA 23666
Orbie
Job Details: 09/29/2023
cx complaint dishwasher not working powering on. checked unit found loose connector at facia. reseated harness. tested unit working as designed.
We serviced a
WHIRLPOOL ICE MAKER
Model KRFC604fSS00
Near Crownsville, MD 21032
Israel R.
Job Details: 09/29/2023
Installed nrw cover. The unit is displaying 700 so the board is good. I found gakset are torn and leaking air which is most likely the issue. collected for gasket. Ordering gasket.; ordrng 1 W10917313 (gasket-dor 172.89)
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Herndon, VA 20171
Richard B.
Job Details: 09/29/2023
CX complant. No ice after last visit. Inspected unit and confermed issue. Ice maker filled but dosent rotate. to harvest. Unit will need ice maker assembly. CX owes 110 labor on return. Not in stock. RB; ordrng 1 W10882923 (ice maker 111.81)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Alexandria, VA 22307
Lloyd B.
Job Details: 09/29/2023
Cx complained of a burning smell. Inspected the unit and found that the tub spring is broken on the left side so the tub now leans to the left which stretched the bellow. Unit needs new tub spring and bellow. Explained all to saftey; ordrng 1 W11314648 (bellow) and 2 W11314394 (tub spring)s and 1 W11524105 (disp assy)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bryans Road, MD 20616
Shane B.
Job Details: 09/29/2023
"arrived to find unit displaying F8E4. cx said whirlpool said unit would be replaced if it had any issues in the first 2 or 3 years when she made the appoitment. i called tradecare. they said unit only had 12month warrenty. transfered me to techline. ran unit for almost 30min before it began dripping fom the right corner down the drain tube. pulled unit out and found the seams along bottom of tub is leaking. found it wet with dried detergent on th seam. techline said to replace the tub. called tradecare again. they would not cover repair. quoted cx for new tub. they paid service call. said they are going to shop around, call whirlpool before making a decision.; ordrng 1 W11409866 (tub)"
We serviced a
KITCHENAID ICE MAKER
Model KUDF204EPA00
Near North Garden, VA 22959
Danny R.
Job Details: 09/29/2023
unti was leaking out water line to icemaker from vavle again reseated the line and cx will get someone to install huse line so it doesnt kink unit checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Fort Washington, MD 20744
Leon
Job Details: 09/29/2023
cx complaint is gasket in rc was falling off and not sealing reinstalled the gasket and used heat gun but gasket still wasnt sealing and cx said the handle had a line in it after it was dropped off she throught it was how it was made and one day she went to open the door it came off n ordering new gasket and handle; ordrng 1 W11030683 (gasket gray) and 1 W10837029 (Freezer Door Handle - Stainless)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Fairfax, VA 22033
Richard B.
Job Details: 09/29/2023
"CX complant. Dishwasher not washing. Inspected unit and found unit has sump error code , No heat error code and stuck button. In test wash , unit dosent wash but heats. Ordering control , UI facia and sump assembly. Further work needed. RB; ordrng 1 W11459348 (panel) and 1 W11305303 (control) and 1 W11085683 (sump)"
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Alexandria, VA 22301
Lloyd B.
Job Details: 09/29/2023
"Cx complained the unit would not start. Inspected the unit and once the power was turned on, the ui would go blank. Entered diagnostics and there are no error codes and the unit passed each test. Tested the buttons and it did not work. Unplugged the unit and retested and it now works. Job complete; ordrng 1 W10911042 (console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near White Hall, MD 21161
Neil H.
Job Details: 09/29/2023
ice maker started making ice cx said it's making ice but ice was getting stuck on top of the i/m i noticed the back screw mounting d/w wasn't fully holding i/m i replaced the screw and now i/m fully secured on bracket so told cx to watch i/m for and few days issue should be corrected now but if not i'll call whirlpool for possible exchanged based on the on going issues and same parts needing to be replaced multi times
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Lignum, VA 22726
Robert W.
Job Details: 09/29/2023
Cx Compolaint is the unit is shutting down early and not turning back on. Inspected uhnit and found error for moisture sensor also found control no working properly shutting uhnit down. Ordering moisture sensor and control; ordrng 1 W11525996 (Control) and 1 WPW10298258 (Sensor)
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS0
Near Claymont, DE 19703
Frederick R.
Job Details: 09/29/2023
CX complaint is console dented. New build. Inspected and verified. Pulled pre -d console out of box and it was damaged. Reordering console. Only 1 in stock. Not rescheduling at this time; ordrng 1 W11026866 (panl-cntrl re-order)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Virginia Beach, VA 23454
Carl A.
Job Details: 09/29/2023
"cx complaint of unit not turning on ,checked unit ot find correct power coming to conrtrol board but not putting out ordering parts needed for repairs; ordrng 1 W11637581 (CNTRL-ELEC) and 1 W11612307 (Console Assembly (black))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBH01
Near Falls Church, VA 22043
Simon
Job Details: 09/29/2023
CX complaints ice maker not working .Inspected unit tested #56 found error code E2 motor lost position .ice maker produced ice as moment .CX will contac if ice maker stops working.CX paid service call .SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Elkton, MD 21921
Taylor F.
Job Details: 09/29/2023
Cx complaint is unit not cooling propery. Replaced all parts from previous diagnosis and unit is now working as designed. Pressure tested and vacumed down to 30in. Refilled with 5.5oz of 134A. Job is complete.
We serviced a
KITCHENAID RANGE
Model KERS807SSS00
Near Charlottesville, VA 22903
Eric F.
Job Details: 09/29/2023
Confirmed cx complaint UI non responsive. Found UI receiving power but not functional. Replaced with pre-id'd part. Cx paid in full.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM10
Near Bowie, MD 20715
Davonte
Job Details: 09/29/2023
"cx complained unit was dripping water from icemkaer. confirmed cx complaint. called techline to report issue. checked unit fill tube for any cloggs didnt see any. techline advised that we replace icemaker. also checked top of unit where water lines goes into the icemaker. there was water. i think may be a crack in the line. not able to get in contact with rental office for payment; ordrng 1 W11551552 (fill tube) and 1 W10882923 (icemaker)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS
Near Alexandria, VA 22301
Lloyd B.
Job Details: 09/29/2023
"Cx complained the unit did not drain. Inspected the unit and found at the end of the drain hose that attached to the unit, the line is kinked. Installed new drain hose and tested and it now drains. Job complete"
We serviced a
JENNAIR OVEN
Model JDS1750ML0
Near Arlington, VA 22207
Christian C.
Job Details: 09/29/2023
Cx had unit on at bake 400. Used temp gun and get temps around 160 at top of door. Called techline. Advised to check vents to make sure no cloggs and that inner door is level. Unit is working as designed.
We serviced a
JENNAIR RANGE
Model JGRP436WP01
Near Washington, DC 20002
Samuel R.
Job Details: 09/29/2023
did further testing and ran test per techline come to find out valve was good and dsi board has failed by dropping in dc voltage when it goes to spark.will not need saftey valve.need dsi board cx will pay diffrence in return.WPW10331686; ordrng 1 WPW10331686 (dsi board)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Beltsville, MD 20705
Davonte
Job Details: 09/29/2023
cx complained unit wasnt heating or washing dishes. after running diag i got error code f4e3.wash motor failure .ran diag wash cycle. could hear unit filling with water. but wash arm was rotating as should. unit will need sump with motor pump. also order heating element . use if needed.; ordrng 1 W11085683 (sump and motor) and 1 W10703867 (element)
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HPS04
Near Laurel, MD 20724
Davonte
Job Details: 09/29/2023
cx complained fc door was closing proeprly and not icemaker not making ice. confirmed cx complaint. installed brackets and icemaker. used silicone on bracket sliders. tested icemaker. unit completed harvest cycle. unit now working as should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Warrenton, VA 20187
Daniel J.
Job Details: 09/29/2023
"fridge every few months customer has to unplug unit to allow the evap to defrost once ,melted cooling returns found water in drain pan powered unit back on frost pattern forming checked temp with thermal couper reading 32 f after allowing unit to cool down ordering thermistor and also; ordrng 1 W11624942 (harns wire) and 1 W10316760 (thermistor)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Alexandria, VA 22305
Lloyd B.
Job Details: 09/29/2023
Cx complained the unit leaked. Inspected the unit and found signs of water coming down the inner door on the left side. Made sure the door was closing and there were no cracks in the tub. Unit needs new gasket; ordrng 1 W11483553 (gasket)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Littlestown, PA 17340
Andrew S.
Job Details: 09/29/2023
Cx complaint is that the unit is not heating. Upon arrival I verified the the unit is spinning but not heating. I checked the air flow and the unit is getting good ventilation. I then removed the cover and found that the L2 side of the terminal block has had a thermal event and the wires have separated. I am ordering the termial block and wire kit. I was able to set the return visit for Wednesday 10/4 AM preference.; ordrng 1 279318 (Term wire kit) and 1 WP3397659 (Terminal Block)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Laurel, MD 20724
Davonte
Job Details: 09/29/2023
"installed new control,magnetron.inverter, and temp sensor. tested unit and error code f1e5 popped up. inverter error. checked all connections to make sure everything was plugged in. installed old inverter to see if error code would come up again, and it did. unit will need new inverter. new part defective; ordrng 1 W11578579 (inverter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302EBS00
Near Harrisburg, PA 17109
Justin L.
Job Details: 09/29/2023
Was able to access unit and replace icemaker. Unit harvested and filled no further work needed
We serviced a
MAYTAG DRYER
Model MEDB880BW0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 09/29/2023
CX complaint about unit making a noise put unit on a test & found a high pitch noise from pulley found also a weared belt CX PIF THRU APP; ordrng 1 WPW10547292 (pulley-idr) and 1 WPW10136934 (belt)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Potomac, MD 20854
Julian H.
Job Details: 09/29/2023
Cx complaint about unit not running after 5 min put unit on test mode found error f8e1 long fill tested unit on auto filling to correct amount of water & washing properly issue with flow meter no resistance & control not detecting correct amount of water need parts; ordrng 1 W11535094 (water inlet tank)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near Washington, DC 20003
Samuel R.
Job Details: 09/29/2023
cx complaint unit was leaking.inspected unit and found little bit of ice but cx advised it hasnt leak.cx will clear freezer as it jammed packed jus to make sure unit drain hole is clear.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Crozet, VA 22932
Danny R.
Job Details: 09/29/2023
evap fan has powerbut not running needs fan; ordrng 1 W11559968 (fan)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB1
Near Churchville, VA 24421
Danny R.
Job Details: 09/29/2023
unit has issues with wheels popping off bc tine is too long and pushes them off will need tine; ordrng 1 W10728160 (tine) and 1 W11268658 (tine holder)
We serviced a
WHIRLPOOL DRYER
Model MEDB855DC4
Near Mechanicsville, MD 20659
David J.
Job Details: 09/29/2023
"Customer complaint dryer is very noisy and sounds like metal scraping when using arrive today and verified complaint found idler pulley to be seized as well as rollers to sound rough. Disassembled in place new parts on unit reassembled unit after new parts are on. I found that the belt needs to be replaced as well due to sliding on the drum Ordering parts for return visit and will replace once they arrive ; ordrng 5 Wpw10314173 (Roller VS)s and 1 W11162091 (Drum belt) and 1 WPW10446781 (Idler spring), used 5 Wpw10314173 (Roller) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Hampton, VA 23666
Orbie
Job Details: 09/29/2023
cx complaint light is out in FC. checked unit verified complaint. replaced LED module and switch. advised cx next time she will have to call lowes to dispach out properly for warranty purposes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near Washington, DC 20003
Samuel R.
Job Details: 09/29/2023
cx complaint unit is leaking.inspected unit and found bottom of freezer entriley frozen.cx will need to defrost unit as its a block of ice underneath.drain hole is clogged.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Warrenton, VA 20186
Daniel J.
Job Details: 09/29/2023
noise from dryer after heating up removed drum checked supports moving freely front and back rollers checked pulley moving freely found heater housing angled and making contact with support post leveled housing nolonger making contact let cycle start noise normal
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Edenton, NC 27932
Branden R.
Job Details: 09/29/2023
"cx complaint UI warped , chcked unit and found un warped not allowing proper seal on door , tryed to reinstall ui and unable to get it to allow door to close . ordering panel for repair to unit .; ordrng 1 W11413965 (PANELCNTL)"
We serviced a
WHIRLPOOL DRYER
Model MGD6500MBK1
Near Union Bridge, MD 21791
Ken M.
Job Details: 09/29/2023
"Customer complaint is that the unit still is not heating properly. Unit turned on, but the ignitor never started glowing. Ignitor tested good. Checked for power to the ignitor and found none. Checked for power to and through the control relay and have 120VAc to the relay, but when turned on, the relay is not closing to send power down to the ignitor. Coils and flame sensor tested good. Contacted Whirlpool Tech Support with findings. Determined that the motor and control need to be replaced together. Ordering both.; ordrng 1 W11633282 (control) and 1 279827 (motor!dryer)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 09/29/2023
"cx complaint unit not simmering. checked unit, tried adjusting left front burner, no luck, ordering all parts needed to complete repair.; ordrng 1 W11662212 (orifice) and 1 W11679667 (manifold) and 1 W10861656 (regulator)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Washington, DC 20024
Samuel R.
Job Details: 09/29/2023
cx complaint wasnt sure how to use unit.instructed cx on how to properly use unit and ran service test unit is good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Abc2037dtb
Near Newark, DE 19711
Taylor F.
Job Details: 09/29/2023
"Cx compalint is unit not cooling. Found the compressor to be defective. Compressor gets hot and locks up. Once it cools down its able to start again. Watched amp draw grow from 0.82 to 1.46 amps while the compressor was getting hot. Quoted cx for compressor , drier, coupler and start device. Cx is going to think over repair and call in to schedule if they want to go through with repair.; ordrng 1 W10160407 (compressor) and 1 W10613606 (start-dev) and 1 W10143759 (drier (service)) and 1 W11506635 (coupler)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Newark, DE 19711
Taylor F.
Job Details: 09/29/2023
Cx complaint is unit not starting. replaced motor from previous diagnosis and unit is now working as designed. job is complete.
We serviced a
WHIRLPOOL DRYER
Model LTE5243DQ0
Near Indian Head, MD 20640
Shane B.
Job Details: 09/29/2023
cx complaint is the unit not heating. confirmed complaint. unit is getting 244vac. found element is good. fuse is OL. ordering part. cx paid in full for repair. schedule when part is availabl.; ordrng 1 WP3399849 (fuse-thrml)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ
Near Bowie, MD 20716
Justin S.
Job Details: 09/29/2023
"CX LOWES complaint burners not working. no physical damage. Unit has 240v going into unit. Blower fan not working correctly. Very low spin spin with humming noise. Fan does have a full 120v to it. Replaced fan with van stock. All components(Broil, Bake, all 5 burner, etc) now work good.; ordrng 1 W11296001 (blower fan), used 1 W11296001 (blower fan) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Richardsville, VA 22736
Robert W.
Job Details: 09/29/2023
"CX Complaint is the FC is frosting over, Inspected unit and found the unit is unplugged no frost pulled FC cover and ohm out thermistor its reading 76deg and thats good harness to heater is good fan motor is good and heater is ohming good. Control not sending power to heater, Replaced control"
We serviced a
JENNAIR REFRIGERATOR
Model JFX2597AEP2
Near Arlington, VA 22201
Christian C.
Job Details: 09/29/2023
"Installed air baffle, bin center, IM, and IM fill tube. IM filled with water. No issues. Cx paid for labor."
We serviced a
WHIRLPOOL DRYER
Model WED7500VW2
Near Arlington, VA 22207
Christian C.
Job Details: 09/29/2023
Cx complaint unit is not heating. Inspected unit found heating element and thermostat defective. Installed new heating element and thermostat. Unit is now heating. Cx paid in full
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Edenton, NC 27932
Branden R.
Job Details: 09/29/2023
"came out to replace parts on unit , disassembled and replace gearcase , motor . drive block belt etc . tested unit and unit is now running as designed ."
We serviced a
KITCHENAID FREEZER
Model KRFC300ESS07
Near Annapolis, MD 21403
Israel R.
Job Details: 09/29/2023
Installed new door and the door did not come with a name tag and the gasket that was sent is not the correct gasket. Reordering gasket and ordering name tag. Call customer when part is available.; ordrng 1 W10830162 (gasket-fip) and 1 W10876598 (nameplate)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Washington, DC 20002
Samuel R.
Job Details: 09/29/2023
found unit to have a bad pump.replaced pump and unit is now working
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Washington, DC 20017
Samuel R.
Job Details: 09/29/2023
cx complaint unit didnt cool for a day.inspected unit and foudn unit door had been propped open enough to keep unit from not cooling poperly.advised cx keep stuff clear from door gaskets.unit checks out good now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near York, PA 17401
Drew B.
Job Details: 09/29/2023
cx complaint that unit is not cooling wel and dripped water with the ice build up on the little port on the rc ait tower. i found the fan to run but the dmaper just clicks and clicks the whole time never stops and doesnt open correctly. wiull need damper and clear ice blockage on evap to rc section on return. call to reschd.; ordrng 1 w11087463 (damper)
We serviced a
MAYTAG REFRIGERATOR
Model MFC2061KES7
Near Washington, DC 20011
Samuel R.
Job Details: 09/29/2023
cx complaint unit is not dispensing water and wanted a general check on unit.insoected uit and found a bad filter head.also found unit to have a worn out cam and door gaskets to be tearing apart.cx will want repair done at once due to them moving at the moment.cx owes labor W11368721, WP67003639; ordrng 2 W11368721 (door gasket)s and 1 WP67003639 (cam)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Annapolis, MD 21403
Israel R.
Job Details: 09/29/2023
Installed new tub and tested. Unit is back to normal operations. Unit is not leaking.