We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Virginia Beach, VA 23451
Jason T.
Job Details: 05/28/2022
"Installed bracket filter assembly, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC3
Near Virginia Beach, VA 23454
Jason T.
Job Details: 05/28/2022
"Cx complaint, loud noises when cycling, found cracked blower wheel, repair estimate total : 98.19 cx approved the repair. Installed pre-i'd blower wheel, verified all unit functions for proper operation...working as designed. (Paid in full check # 1841) service call paid 5-17-22."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Virginia Beach, VA 23453
Jason T.
Job Details: 05/28/2022
"Cx complaint, not cooling-freezing properly, tested the sealed system, found locked up compressor, verified vac voltages. Advised cx compressor is on factory back order, dispatch will call to schedule a return visit, cx is contacting Best Buy in reference to the unit.; ordrng 1 W11574734 (Compressor kit) and 1 W10913906 (Coupler) and 1 R600A (R600A) and 1 2count (2 count)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV03
Near Chesapeake, VA 23320
Jason T.
Job Details: 05/28/2022
"Cx complaint, not cooling-freezing properly, tested the sealed system, found locked up compressor, verified vac voltages. Advised cx compressor is on factory back order, dispatch will call to schedule a return visit, cx is contacting BJ's in reference to the unit.; ordrng 1 W11574734 (Compressor kit) and 1 W10913906 (Coupler) and 1 R600A (R600A) and 1 2count (2 count)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Chesapeake, VA 23323
Jason T.
Job Details: 05/28/2022
"Cx complaint, not cooling-freezing properly, found evaporator frosted up, tested all circuits, found control not cycling defrost, also fan motor harness connection loose at the terminal connector. Installed pre-i'd parts to complete the repair, set unit to an 8hr defrost, verified proper air flow, cooling-freezing...working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KUDS01ILBS6
Near Ocean City, MD 21842
Frederick R.
Job Details: 05/28/2022
CX complaint is lights blinking and DW not working. Inspected unit and verified complaint. Control was unresponsive to touch. 120v at junction and 120v at control. Unit needs new control. Part is NLA accordingto Tribles and IPL.Charged CX 120 for SC. Hepaid in full by credit card. Job is complete
We serviced a
AMANA FREEZER
Model ART318FFDW07
Near Suffolk, VA 23434
Jason T.
Job Details: 05/28/2022
"Cx complaint, freezer door gasket sagging at the bottom, found gasket casing mold expansion in the door causing the gasket to be offset from the seal, also both fridge and freezer doors are misaligned from the cabinet. Ordering freezer door and washers to complete the repair, advised cx that the freezer door will direct ship to her house, allow 6-8 weeks for delivery, inspect for any damages and contact VIA dispatch to schedule return visit, cx agreed.; ordrng 1 LW10680729 (Freezer door white) and 4 WP489467 (Washer)s and 1 WP487576 (Washer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS27CNSS00
Near Ocean City, MD 21842
Frederick R.
Job Details: 05/28/2022
Cx had IM working by the time I arrived. He said he tried to call to let us know but office was closed. No services rendered. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Georgetown, DE 19947
Frederick R.
Job Details: 05/28/2022
CX complaint is WM leaking. Could not test unit in store. Found water streaks coming from dispenser. and bottom drain hose is also defective. UI needs to be replaced because it flicker from the moisture of the unit leaking. Replaced dispenser from pre-id. Ordering user interface and hose. Cannot reschedule due to FBO parts needed for repair; ordrng 1 W11314666 (hose) and 1 W11324037 (console)
We serviced a
WHIRLPOOL RANGE
Model WEC310S0FW4
Near Ellendale, DE 19941
Frederick R.
Job Details: 05/28/2022
Replaced control per priuor diagnosis. Tested unit and it is workinf properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Milford, DE 19963
Frederick R.
Job Details: 05/28/2022
Entitlements have not been updated as of time of appt. Called and spoke to Katie B and she verified. Spoke to CX and explained what was going on. This is a RAC unit still under 2 yr warranty. Shop job being sent on tuesday; saved tckt
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Yorktown, VA 23692
Jason T.
Job Details: 05/28/2022
"Cx complaint, will not finish a cycle without leaking, found evidence of gear case oil leaked out, pics on SD. Verified gear case slipping during manual agitation test, ordering parts to complete the repair, cx will be called to schedule return visit, cx agreed.; ordrng 1 W11393685 (Gear case) and 1 W10734521 (Slider) and 1 W10752187 (Screw) and 1 W10902814 (Wash Plate) and 1 2count (2 count)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Bethesda, MD 20817
Israel R.
Job Details: 05/28/2022
Customer complaint unit is not closing correctly in the freezer. I found the freezer door is not sealing correctly. I steamed the door gasket and was able to close it. The unit is not sealing. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near ,
Frederick R.
Job Details: 05/28/2022
CX complaint is no cool. Inspected and verified complaint. Pulled evap cover looking for leak and could not find one. Installed process stub and pressure tested unit with nitrogen. Pressure stayed at 140. Did not move. Used Blue Monster and checked all connections/welds on entire unit and found no leaks. When i cut stub there was absolutely no oil or refrigerant that came out. Vac'd compresor down to 30 n for 15 mins and vac held after closing gauges. Filled unit with 53g of R600. Evap began forming frost pattern. Told CX 36-48hrs for unit to get to temp. Replaced RC door ordered and also found defective RC door and handles. Ordering all parts needs to repair this unit properly. Cannot reschedule do to oversized part. Deleivery date 3/16 verified so all of this is carried over; ordrng 1 W11435344 (RC door) and 2 W10899551 (handle)s and 2 WPW10141622 (leveling leg)s
We serviced a
IKEA OVEN
Model IGS900DS05
Near Rockville, MD 20852
Israel R.
Job Details: 05/28/2022
Customer complaint unit is not turning the lower oven on and the control is displaying F2E1. I found the oven has a bad ignitor. Installed new one and tested. Oven is turning on. The UI is bad is displaying f2e1 and is warping. Unit needs new UI. I was sent with control panel even though the unit is well pass cosmetic coverage and no one has charge for cosmetics. Please do not order cosmetics part if is not charged. unless the policy has changed and i am not aware.; ordrng 1 W10755955 (swtch-memb)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Burke, VA 22015
Richard B.
Job Details: 05/27/2022
"CX complant. Dishwasher wasent assembled correctly after repair. Inspected unit and found grab handle that attaches to console between outer and inner door was never sawapped over to console, Swapped over abnd tested . Dishwasher working as designed. Job completed, RB"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Ashburn, VA 20147
Ezra M.
Job Details: 05/27/2022
"microwave light not working, frequent close door message when trying to start microwave. found door hinges failing, not holding door tight to cabinet and switches. unit will need both hinges, arm, lamp and holder.; ordrng 2 W10874474 (hinge-door)s and 1 WPW10128850 (arm) and 1 rivetgun (rivetgun)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fairfax, VA 22033
Richard B.
Job Details: 05/27/2022
"CX complant. Got notification about a possibal issue. Inspected unit and found heater has gold grommetts and could leak, Replace heater element and ran a test wash . No leaks, Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model MVWB980BW
Near Falls Church, VA 22042
Jason A.
Job Details: 05/27/2022
CX complaint WASHER noisey / doesnt complete cycles / UL error. Quote for tub job. CX declined > JJ; ordrng 1 W10549509 (INNER BASKET/DRUM)
We serviced a
WHIRLPOOL OVEN
Model CWE900
Near Eldersburg, MD 21784
Robert L.
Job Details: 05/27/2022
"called for directions, cx said they canceled thru whirlpool, they said parts arent availble, canceling call"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKB0
Near Bowie, MD 20715
Mitchell H.
Job Details: 05/27/2022
got to unit and installed both heater and drain pump. drain pump just had the chopper blade fallen off. could have been fixed last visit. if tech has heaters in vs could have been done last visit as well. moving on..
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Troy, VA 22974
Kyle A.
Job Details: 05/27/2022
Updated heater as per service notice
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Bowie, MD 20715
Mitchell H.
Job Details: 05/27/2022
cx complaint something inside microwave looks burnt. inspected unit and found wave guides burnt. replaced with new ones and tested. unit is now good to go. jobn completed.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bethesda, MD 20817
Roberto I.
Job Details: 05/27/2022
"Cx complaint noise during agitation and vibration during spin.Ran test mode, found F0E5 error. suspension ok. The unit was not leveled and was rocking. Leveled legs and ran agitation, noticied of slider and rotor making noise, also the gearcase shaft has a play and moves up and down. Ordering rotor W11260238. Pre id gearcase and slider to be installed on return. Called office and scheduled return for 6/1/22 with **2 COUNTS** per gearcase replacement.; ordrng 1 W11260238 (rotor) and 1 2 counts"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Hummelstown, PA 17036
Justin L.
Job Details: 05/27/2022
as per previous visit was able to access unit and replace parts. calibrated and tested unit now checks good
We serviced a
MAYTAG WASHER
Model MVWC200BW0
Near Waynesboro, PA 17268
Bernard M.
Job Details: 05/27/2022
"Cx complaint unit won't spin out clothes. Inspected unit and when spinning manually, noticed the basket not spinning with drive shaft. Removed basket and found spanner nut not connected to drive block. The block is no longer connected to basket. It slides up and down. The basket has a rusted through on inside and broken off pieces of gear case. Ordering gear case. splutch and basket, once approved, basket to be delivered to cx address. Cx will contact office when part arrives. Repair will need 2 call count for gear case.; ordrng 1 W11454741 (gear case) and 1 W10721967 (splutch) and 1 W10554251 (basket) and 2 call counts"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Baltimore, MD 21239
Keith H.
Job Details: 05/27/2022
replaced heater per service bullentin
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Gettysburg, PA 17325
Bernard M.
Job Details: 05/27/2022
"Replaced bellow per previous tech, had cx put load of laudry into unit and run on desired cycle. Unit filled and began cycle without leaks. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204DSS0
Near Potomac, MD 20854
Roberto I.
Job Details: 05/27/2022
"Cx complaint unit not starting.Ran test mode, found 6-4 error. Inspected float, found a spoon stuck under it. Removed spon, cleared error and ran a tyest cycle. The unir worked as designed and at the end of the cycle the heater turned on. Collected 120"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Wilmington, DE 19801
Taylor F.
Job Details: 05/27/2022
Cx complaint is unit not working. tested and verified unit. upon inspection found that control was not seated fully. re seated control and tested unit. unit is working as designed. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Crofton, MD 21114
Mitchell H.
Job Details: 05/27/2022
cx complaint unit is still dripping after getting water and ice maker not working. installed new ice maker and tested good. found when touching the water line at bottom of freezer door it would drip more. line is not cracked and fitting is good. ordering freezer door incase it is being pinched inside. also found water pressure coming into unit is very high. ordering regulator with pex line as well to fit to the fridge.; ordrng 1 LW10904379 (freezer door) and 1 W10786952 (regulator) and 1 8212547RP (pex line)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Waynesboro, VA 22980
Kyle A.
Job Details: 05/27/2022
Cx complaint of stove top light not working on microwave. Did confirm and found light relay split. Will need to return with control and bulb.; ordrng 1 W10892389 (Control) and 2 8206232A (Bulb)s
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Fort Washington, MD 20744
Robert A.
Job Details: 05/27/2022
Cx canceled the appt at the door. She said the water leak is from the water valve at the wall not the unit. I did not diagnose the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rockville, MD 20853
Israel R.
Job Details: 05/27/2022
Got to the unit and the part is not the right part this housing is for a build in. Please reorder the part. If we still have the white part send that the cover is a different color but everything elese is the same. AL we needed to do is change the cover. Reorder the part and please make sure is checked for right part. If not send back the part that we order las and just change the cover.; ordrng 1 W11162042 (housing(MR check))
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Reston, VA 20191
Richard B.
Job Details: 05/27/2022
"CX stated glass door shattered during cooking . Inspected unit and found glass door broken, Not in stock , Further work needed, RB; ordrng 1 W11176456 (glass door)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Alexandria, VA 22308
Lloyd B.
Job Details: 05/27/2022
Cx complained of moisture. Inspected the unit and found the dryer seal around the drum was comingt off. Removed drum and re applied glue around the seal and it will no longer leak. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Richmond, VA 23220
Joseph D.
Job Details: 05/27/2022
"replaced failed heater, no damage noted, unit no longer leaking."
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Leesburg, VA 20176
Ezra M.
Job Details: 05/27/2022
"installed new ice maker, ice maker cycled normally."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Lewes, DE 19958
Frederick R.
Job Details: 05/27/2022
"Installed compressor, coupler and control. Unit is still not working properly. Need to call WPTL on tuesday. Please send shop job; saved tckt"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Waynesboro, VA 22980
Kyle A.
Job Details: 05/27/2022
Updated heater as per service notice.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Millville, DE 19970
Frederick R.
Job Details: 05/27/2022
"CX complaint is fridge making loud noises. Checked temps upon arrival and FC was 3degF and the RC was 43degF. Unit was working properly. Isolated noises to evap fan motor and Condenser fan. Diffuser still not working properly. Forgot to order last visit. Ordering evap fan with motor, condenser fan with motor and diffuser. Cannot reschedule due to part availability. Contact cx to reschedule; ordrng 1 W11164593 (diffuser) and 1 WP2315549 (evap fan motor) and 1 W11127829 (condenser fan motor) and 1 WP2169142 (evaporator fan blade) and 1 W11458267 (condenser fan)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Prince George, VA 23875
Chris B.
Job Details: 05/27/2022
replaced ui and control could not fully test unit due to break in cold water inlet line from house advised cx to replace leaking water line unit does power on and start
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 05/27/2022
Cx complaint unit is not working properly inspected unit found microwave does nothing no countdown or anything oven is working normally after cx recieved over the air wifi update ordering controls and ui ; ordrng 1 W11297728 (console) and 1 W11325603 (Control)
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290REP00
Near Arlington, VA 22205
Emmanuel R.
Job Details: 05/27/2022
"Cs drawer wouldnt close properly, I found the middle drawer was backwards not allowing the door to close in turn creating alot of frost in the freezer. Frost hitting the fan ,fan making noise. Also the left rail failed and it didnt want to close the door . I defrosted everything ,reversed the middle drawer and replaced the left rail .I only used one rail, Unit is now working properly."
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FS2
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 05/27/2022
Cx complaint unit is not working properly inspected unit removed and replaced the terminal block and the wire adaptors tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Rocky Mount, NC 27804
Ronnie B.
Job Details: 05/27/2022
cx complaint of unit not powering on. checked unit and no response from ui. checked outlet and found absolutely no power comming from outlet. had cx reset breaker and still nothing. advised cx to get electrician and call back if needed after voltage correction.
We serviced a
JENNAIR ICE MAKER
Model JUIFX15HX00
Near Riva, MD 21140
Shawn D.
Job Details: 05/27/2022
cx complaint inside of unit got warm and ice cubes were very small and very little ice was being made. inspected unit and is off so turned it on and ran diagnostics unit seems to be filling slow with water pump came on to put water on evap plate and pump is running dry to amount of water in it. pullled unit out on matt and checked water pressure and is great. removed filter and ran diagnostics again and now unit if filling fast with water and filled to good amount and pump did not run dry. let unit run in normal opperations and started freezing water on plate. when over use and care with cx to run clean cycle once a month or eveything 3 depending on how much she uses and understands. unit is good
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Clarksburg, MD 20871
Julian H.
Job Details: 05/27/2022
CX complaint about unit not broiling well taking a long time to broil CX needs to broil on bottom compartment states she does checked temperature and found when unit was already preheat and ready only registering 260* when it was set to 525* connections are properly made getting 120vac issue with control and temp sensor ordering ignitor just in case; ordrng 1 W11176454 (igntr-oven) and 1 WPW10181986 (sensor) and 1 W11126814 (cntrl-elec)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Virginia Beach, VA 23464
Carl A.
Job Details: 05/27/2022
replaced parts tested unit works as designed
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Eldersburg, MD 21784
Robert L.
Job Details: 05/27/2022
"inspected new part found corner damaged, reordering front panel stainless, spoke to cx for reschedule; ordrng 1 w11461688 (front panel stainless)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waynesboro, VA 22980
Kyle A.
Job Details: 05/27/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near ,
Frederick R.
Job Details: 05/27/2022
"CX complaint is MW light underneath isnt working. Inspected/tested and verified complaint. Unit had no bulb in it. Replaced bulb for VS. Light still did not come on. Ordering control. Returning with socket. Cannot reschedule due to part availability; ordrng 1 W11342846 (control) and 1 8206232A (lamp 40 watt), used 1 8206232A (lamp) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Afton, VA 22920
Kyle A.
Job Details: 05/27/2022
Cx complaint of poor dry quality. Did confirm one connector of moisture sensor was unplugged. Reseated connector and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Frankford, DE 19945
Frederick R.
Job Details: 05/27/2022
CX complaint is WM not working. Inspected/tested and could not verify complaint. Unit is working properly in all stages. No error codes. CX had priorly washed a comforter and unit went off balance and shut itself down and did not drain. CX alsodid not understand you have to hold the start button down for 3 secs for unit to start. Ran a quick cycle and everything is working goord. Job is complete
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Haymarket, VA 20169
Christian C.
Job Details: 05/27/2022
"Cx complaint unit is intermittently working. Inpsected unit found F5E1 lid switch fault, F7E1 basket speed fault, and F7E7 motor unable to reach target rpm. Ran unit through service cycle and would finish and keep lid locked and the led just blinks. Calibrated unit same issue. Finished calibration but kept lid locked and led continues to blink ordering control and lid lock.; ordrng 1 WPW10482836 (lid latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS00
Near Mechanicsville, VA 23111
Joseph D.
Job Details: 05/27/2022
"unit with failed evap thermister, and failed baffle. must replace both when possible. fridge at 50, freezer at 30.; ordrng 1 WPW10248595 (damper 109.64) and 1 W11087438 (motor-evap 118.57)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Baltimore, MD 21212
Keith H.
Job Details: 05/27/2022
cx complaint is gasket falling off inspected unit and found gasket torn at bottom i repalced gasket unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, VA 22026
Robert W.
Job Details: 05/27/2022
"CX Complaint is the unit had dent in RC door and unit isnt cooling. Inspected unit and found dent in the RC door, Alsio found unit isnt cooling at all not frost pattern on evap pulled unit and found compressor is getting good power and is running amp tested and unit is pulling .17 amps unit has almost no refrigerent in it. Ordering Compressor dryer and couplings, RC door nameplate; ordrng 1 LW11258450 (RC door stainless) and 1 W11223753 (Nameplate) and 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (7/5 Nr Ms 00) and 1 W11109499 (Dryer) and 1 TwoCount (Two Count) and 1 lOCKRINGKIT (Lockring kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Richmond, VA 23229
Eric F.
Job Details: 05/27/2022
Confirmed cx complaint unit dripping from dispenser area. Found ice blockage in chute melting and dripping though ice chute into door drip tray. Showed CX clumped/small pieces of ice and advised her to dump bin every two weeks to stop ice from shrinking/clumping.
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Cheltenham, MD 20623
Shane B.
Job Details: 05/27/2022
"cx complaint is the ring at the top of the tub coming apart. confirmed complaint. the ring is damaged in several spots. i found no error codes, unit completed service cycle with no issues and suspesnion does not feel weak. unit is a little out of level. unit will need new tub ring. ordering part. schedule when part is available.; ordrng 1 WPW10556325 (ring-tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Portsmouth, VA 23704
Carl A.
Job Details: 05/27/2022
"cx complaint of door not sealing,checked unit to find both doors to be warped as they are not holding gaskets ordering parts needed for repairs; ordrng 1 W11178521 (Nameplate) and 1 LW10636409 ( DOR-FIP) and 1 LW10636410 (DOR-FIP) and 1 W10838574 (Refrigerator Door Gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Elkton, MD 21921
Alexander W.
Job Details: 05/27/2022
"CX stated unit leaking and water line will not hook up. tested inspected and verified cx complaint installed parts per previous diag tested unit, unit now operating as desgined job is complete."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Newark, DE 19713
Taylor F.
Job Details: 05/27/2022
cx complaint is dryer seal defective. inspected and verified complaint. replaced dryer seal on door and unit is working as designed. job complete
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Newark, DE 19702
Taylor F.
Job Details: 05/27/2022
replaced drain pump per prior diagnosis. tested unit and unit is working as designed. job complete
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Bethesda, MD 20817
Roberto I.
Job Details: 05/27/2022
"CX complaint dryer not turning on.Confirmed unresponsive console. Light in the drum working. Removed console, control led blinking ok, 5Vdc and 12.7Vdc ok. Replaced fascia using pre id part and cleared wifi message per sp W11432650 Rev. B. Unit tested ok"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Newark, DE 19702
Taylor F.
Job Details: 05/27/2022
"Cx complaint is cook top burners not working properly. inspected and could not verify complaint. Unit is working as designed, the cx has warped pans that does not make the proper contact to work. informed cx on using proper pans and pots as per use and care guide. job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chester, VA 23831
Chris B.
Job Details: 05/27/2022
cx complaint unit will not drian inspected unit found drain hose kinked rerouted drain hose tested unit working as desighned inspected for leaks
We serviced a
WHIRLPOOL DRYER
Model WED5100VQ1
Near Wilmington, DE 19802
Taylor F.
Job Details: 05/27/2022
Cx complaint is unit not heating and making a grinding nosie. Found rollers defective and found timer defective at A and C terminals. replaced timer and rollers and retested unit. unit is now heating and not making grinding noises. unit is working as designed. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Falls Church, VA 22042
Jason A.
Job Details: 05/27/2022
CX complaint FRIDGE got noisey a few weeks ago. Ran test 3 evap fan & damper & test 5 - 100% more noisey than normal of an inverter compressor. Pulled out unit to check for obstruction or rubbing. Compressor running very hot. 2CountSealSystem+LOKRING> JJ; ordrng 1 LOKRING (LOKRING) and 1 2CountSealSystem (2CountSealSystem) and 1 W11557671 (Compressor) and 1 W10913906 (coupler) and 1 W10143759 (UV Drier (service))
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ04
Near Gainesville, VA 20155
Christian C.
Job Details: 05/27/2022
Cx complaint unit is sparking. Inspected unit found magnetron humming loudly during operation and sparking in MW cavity. Outlet polarity is correct and getting 120VAC. Called safety 7733728232 concession#W127071WL2. Needs 2 tech to remove unit from wall mount and to put back after repair.; saved tckt
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Selbyville, DE 19975
Frederick R.
Job Details: 05/27/2022
CX complaint is DW not drying. Inspected/tested unit and verified complaint. Element will not activate. Pulled unit and found element to be OL. Replaced element from pre-id. Retested and unit is now working as designed. Job is complete
We serviced a
MAYTAG RANGE
Model MER8775AS0
Near Lanham, MD 20706
Samuel R.
Job Details: 05/27/2022
cx compalint unit had a thermal event.inspected unit and found no signs of thermo event.found element to be broken.replaced element now working properly.unit has bad light bulb cx would replace light bulb
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Stafford, VA 22554
Thomas B.
Job Details: 05/27/2022
Cx complaint unit is not working properly inspected unit found burner head was warped removed and replaced the burner head tested and Inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL RANGE
Model KGST307HBS9
Near Rockville, MD 20853
Israel R.
Job Details: 05/27/2022
F5E7 Door lock. Customer complaint unit is not turning on the oven becaseut he door is lcoked. I found the door is not unlocking. I tested the unit and the unit has a bad door lock. I found the unit lock is bad. THe lock is not longer available. I adjusted the switch and now the unit is able to lock but the door lock is bad. Collected 120. Door lock no longer available.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Elkton, MD 21921
Taylor F.
Job Details: 05/27/2022
"Cx complaint is drain pump stuck on. Tested insepcted and verifed complaint. Replaced pressure switch and control and retested unit. unit is working as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2569VEM2
Near Odenton, MD 21113
Kevin P.
Job Details: 05/27/2022
"arrived to unit to find the ice bin is completely full of ice, cx said they emptied it 2 days ago and its full which looks to be producing properly at this time, found ice built up under the bin as iof its spilling over somewhere. cleared the ice and made sure everything is seated properly and fill tube is directly over the cup and not obstructed. unit tests good, job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS03
Near Fairfax, VA 22031
Jason A.
Job Details: 05/27/2022
CX complaint FRIDGE makes ice but does not dispense > JJ; ordrng 1 W11228132 (shaft coupler) and 1 W10793258 (plate ice chute)
We serviced a
WHIRLPOOL WASHER
Model WFW862CHC2
Near Arlington, VA 22209
Emmanuel R.
Job Details: 05/27/2022
"Cs fl error message and washer stops. Replaced hot and cold water valves and tested unit, Unit is now working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS
Near Palmyra, PA 17078
Justin L.
Job Details: 05/27/2022
cx complaint unit still having F9e1 error code. Issue seems to be stemmming from an issue with the microscreen inside the pump which cant be removed so was able to use pre-id sump and control and test unit unit now operates as desisgned no further work needed
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBW03
Near ,
Chris B.
Job Details: 05/27/2022
cx complaint unit ices up at front of fc door and light will randomly not work inspected unit found leak in fc door gasket repolaced and heated to seat gasket unit working as desighned
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ3
Near Millersville, MD 21108
Kevin P.
Job Details: 05/27/2022
"unit is in warranty per closing disclosure p.o.p. saved to quik pics. cx complaint unit over counter light not working properly, bulb blew and cx replaced it but now the light wont go out. found cx installed a led bulb which i explained would not work properly and are not supposed to be used. tested unit and put a bulb in to tests and verify control is working properly. unit tests good, cx is going to purchase a new standard bulb and replace it. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Silver Spring, MD 20906
Israel R.
Job Details: 05/27/2022
Installed new door. Unit is back to normal operations.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Williamsburg, VA 23185
Gill G.
Job Details: 05/27/2022
replaced front left cooktop burner. tested. unit is working as designed.
We serviced a
MAYTAG OVEN
Model MER6600FZ2
Near ,
Thomas B.
Job Details: 05/27/2022
Cx complaint unit is not working properly inspected unit found front right switch turns on the hot cooktop light cx states it stayed on a week tried to duplicate it turned off and on properly each time ordering the switch ; ordrng 1 WP3149404 (switch-inf) and 1 WPW10434452 (switch-inf) and 1 WP3149400 (switch-inf)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Williamsburg, VA 23188
Gill G.
Job Details: 05/27/2022
found heating element without continuity. replaced heating element. tested. checked for leaks. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Dover, DE 19904
Jonathon C.
Job Details: 05/27/2022
"cx complaint, unit leaking. tested inspected, verified complaint. found waterpressure too high for the fabric softener dispenser to operate properly causing a leak. adjusted water pressure to releive leak issue. during my inspection, found gear oil on inside of unit indicating a leaking gearcase. ordering gearcase and FS Dispenser just in case leak persists. 2count for gearcase install. verified cx email.; ordrng 1 W11449841 (gearcase) and 1 W11569112 (FS Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fairfax, VA 22031
Jason A.
Job Details: 05/27/2022
CX complaint FRIDGE not cooling - ice frost. Checked unit DOES NOT have a dedicated circuit. Outlet to the right of cooktop is shared with fridge. CX will move toaster oven to another outlet. Ran diagnostics. All thermistors reads good but step 5 1dot = OPEN. Cleared all ice > JJ; ordrng 1 W11581973 (harness defrost)
We serviced a
WHIRLPOOL OVEN
Model MER8800FZ2
Near Millington, MD 21651
Jonathon C.
Job Details: 05/27/2022
"cx complaint, unit struggles to preheatg. tested, inspected, verified complaint. found bake element reading OL. cx paid in full by CC replaced element. tested unit, unit preheated to 350 in 10 mins. unit workming as designed, job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Columbia, MD 21046
Alexander D.
Job Details: 05/27/2022
"cx complaint unit/room has bad mildew smell even after running cleaning cycles with affresh monthly. went over oow pricing and cx declined service. no service provided, no money collected"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Perry Hall, MD 21128
Shane M.
Job Details: 05/27/2022
cx complaint the unit banging around. after inspecting the unit i found error code F0E5. suspension still tight. i also found unit off leveled. fix that issue. & advised cx of low washplate design washer . raned test mode 3 times. unit passed. raned manually fast spin cycle. found drainline & waterlines smacking on back of machine. used zipties to secure lines. no sounds. unit working properly. advised cx to keep same type of material clothing together & SMALL loads.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Reston, VA 20190
Richard B.
Job Details: 05/27/2022
"CX commplant. Agitator part keeps popping off. Inspected unit and found screws marked #12 that screw into #11 on page 6 of parts diagram parts basket. Were never installed at factory and missing. Furnished two screws # 12 W10908157 and reassembled unit, Working as designed. Job completed, RB"
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Stafford, VA 22554
Robert W.
Job Details: 05/27/2022
Helped TB
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADS1
Near Nellysford, VA 22958
Kyle A.
Job Details: 05/27/2022
Cx complaint of unit not operating. Did confirm and found control lock stuck on. Turned off control lock and tested unit. Unit is now as designed. Also instructed cx on control lock use.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Fredericksburg, VA 22406
Robert W.
Job Details: 05/27/2022
TB arr at CX and inspected Tub and found the tub crack and damaged. Reordering Tub assembly; ordrng 1 W11287253 (Tub assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Bel Air, MD 21014
Neil H.
Job Details: 05/27/2022
CX SAID THAT SINCE LAST VISIT THE UNIT HAS BEEN GOOD NO ISSUES WITH FROST IN THE FC SO DOOR WILL BE WITH CX IF THEY HAVE ANY ISSUES.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bunker Hill, WV 25413
Danny R.
Job Details: 05/27/2022
installed heat kit chercdksok was in range for replacement checksok
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Silver Spring, MD 20906
Israel R.
Job Details: 05/27/2022
Customer complaint unit is not finishing a cycle. I tested the unit and found the valve was not turning on. And F8E1 long fill. Found the cold water valve is bad. I replace the vavle and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Ranson, WV 25438
Danny R.
Job Details: 05/27/2022
it took 3 mins for water to get to 120 unit is soap locked and has no erro codes in unit . unit passed diag with tech lline cx needs to use heater dry sr7733755974 couldnt get it to dry during a cycle ill order control and elelemnt; ordrng 1 W11462458 (control) and 1 W11537778 (hesater)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Midlothian, VA 23112
Joseph D.
Job Details: 05/27/2022
"replaced sump assembly and heater, unit wrking properly. no longer leaking."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chesapeake, VA 23324
Carl A.
Job Details: 05/27/2022
repalced all parts tested unit works as designed