We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near West River, MD 20778
David J.
Job Details: 09/29/2023
Customer complaint when using oven and convection fan is running. It sounds like a metal scrape in oven from the fan arrived today and verified complaint removed cover inside unit and found convection fan shaft to have a slight bow to it. Disconnected power and removed unit to take motor out replaced with new convex fan motor tested and no longer makes the noiseunit is now working as designed job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Manassas, VA 20109
Daniel J.
Job Details: 09/29/2023
spoke with customer complaint water despsensed not cold room temp unit singe evap in freezer damper allowing cold air into frdge section showing 40 on lower shelf near water tank first cup was at 61 f third cup near 69 f called tech line informed possibkle came out of defrost before arriving and than only one cup would come out cold than the rest unless water was sitting for awhile no parts would correct it as long as fridge is holding temp might help to set to a colder setting currently on three
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Front Royal, VA 22630
Ezra M.
Job Details: 09/29/2023
installed new spin basket and calibrated unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Brunswick, MD 21716
Ricky E.
Job Details: 09/29/2023
"installed parts, unit cks ok.."
We serviced a
MAYTAG DRYER
Model MED5500FW2
Near Falls Church, VA 22042
Simon
Job Details: 09/29/2023
CX complaints dryer noisey inspected unit and found that the ideler and two front rollers damaged .Replaced idler and two front rolles .tested unit and .unit works as designed .SZ
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manassas, VA 20110
Daniel J.
Job Details: 09/29/2023
per notes went to replace lid latch found right side clip not seated replaced lid latch and ran diag filled agitated drained spun and locked and unlock normal
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Glen Allen, VA 23060
Thomas B.
Job Details: 09/29/2023
Inspected the unit found connection on bottom to the stator disconnected reseated tested for proper use unit now functions Normally
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Frederick, MD 21704
Ken M.
Job Details: 09/29/2023
"Customer complaint is that the unit is making a loud noise accompanied by a burning smell. Customer had the unit uninstalled. Waveguide cover is not melted. Found no burnt or damaged wiring or compartment. Inspection of the magnetron tip found the tip is misaligned. Ordering magnetron. Tried to contacted Product Safety with findings, but was left on hold for over half an hour.; ordrng 1 W11391712 (magnetron)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS8
Near Montpelier, VA 23192
Thomas B.
Job Details: 09/29/2023
Cx complaint the front left orifices are incorrect inspected found they were just reversed switched them back and tested unit now functions Normally
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Chesapeake, VA 23323
Zachery R.
Job Details: 09/29/2023
"replaced hmi, tested, unit working as designed. secured hmi in bin."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Waldorf, MD 20602
Shane B.
Job Details: 09/29/2023
"cx omplaint is the unit not completing cycles. found F8E1 saved. no flow form cold valve. no debry in valve. replaced valves with VS part and restored power. tested each valve. both have good flow. calibrated unit. working as deisgned.; ordrng 1 W11210463 (valve VS SB), used 1 W11210463 (VALVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Woodbridge, VA 22193
Jason A.
Job Details: 09/29/2023
CX complaint FRIDGE frost ice in FC at the top. Found gasket is not making contact with cabinet frame. Adjusted hinge so door is square & heated gasket to remove flat spots. Added spacer bottom of FC door at hinge. See before & after SDpics > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Waldorf, MD 20602
Shane B.
Job Details: 09/29/2023
"cx complaint is a constant slow drip from dispensor. when i arrived cx had water turned off to the unit. he said when left on it will slowly drip all the time. we turned water on and within a couple minutes the dispensor started dripping. i also found some water on the paddle for the ice dispensor. no ice in bin because water was shut off but i have a drip of water sitting in the chute. seperator may be letting air in as well. bottom of ice bin has frost on it. ordering valve, seperator and retainer. schedule when parts are avilable.; ordrng 1 W11645245 (dual valve) and 1 W11678832 (seperator) and 1 W11397167 (retainer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Hampton, VA 23669
Justin W.
Job Details: 09/29/2023
replaced console tested unit working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near West River, MD 20778
David J.
Job Details: 09/29/2023
"Customer complaint unit makes vibration, noise when running inspected unit and verified complaint found base plate in cabinet to be defective and not sitting correctly on frame ordering new cabinet and base plate for return visit to fix the vibration. Noise at the customer. Here is every time they use the unit Will return when parts arrive ; ordrng 1 W11446916 (Outer cabinet) and 1 W10245196 (Bottom plate)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Poquoson, VA 23662
Justin W.
Job Details: 09/29/2023
"cx complaint unit off balance. checked unit to find error codes f0e9. unit in a tight location cx to make accesible then to call back to reschedule. pre id the cam to complete repair.unable to get enough clearance with dryer in spot to replace component. cx removed dryer. confirmed cam teeth wearing down. replaced from v/s tested unit working as designed; ordrng 1 W10721967 (drive pulley jw vs), used 1 W10721967 (cam jw vs) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW
Near Waldorf, MD 20602
Shane B.
Job Details: 09/29/2023
cx is still having issues with the display on the unit. cx has recent videos of the screen changing quickly from '1:26' to 'err' and back whiile unit is running and video of unit running while display is blank. door seal is also coming out of place. i found no saved codes. ran unit. air flow meter doesnt register any air flow at all. showed cx and advised she have duct cleaned ASAP. fixed door gasket. washer was in use so i could not slide unit out to get access to dryer. will need to return with console and UI harness. cx already got prices on duct cleaning. said she will get it done right away. schedule when parts are available. i also advised cx the washer needs to be empty when we return.; ordrng 1 W11459337 (harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Poquoson, VA 23693
Justin W.
Job Details: 09/29/2023
replaced harness and tested unit working as designed.
We serviced a
KITCHENAID COOKTOP
Model KCED606GSS01
Near Upper Marlboro, MD 20772
Leon
Job Details: 09/29/2023
replaced cook top and tested unit everyting worked as it should
We serviced a
WHIRLPOOL RANGE
Model KECC501BWH0
Near Herndon, VA 20170
Demonte S.
Job Details: 09/29/2023
Inspected the unit. Found that the cx is saying that the cx is saying that the Right two Burners are not working. The Switch's are sending power to the element. The elements need to be replaced. ( Both elements are no longer available. Part numbers are 3184952 & 3184957. ) cx paid for the Service Call Only by Card. Cx is paid in full.
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Upper Marlboro, MD 20772
Leon
Job Details: 09/29/2023
"cx complat was when the unit is in spn it was loud confirmed issue seen error codes F0E1, F2E1, F0E5 hen i put about 7 big towels in the unit wet them and put the unit on the fastest spin but i didnt hear any sound cx said they would video it next time i happens"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Waldorf, MD 20601
David J.
Job Details: 09/29/2023
"Customer complaint unit was not cooling after last scheduled visit. Technician came in unit was unplugged. He had explained to customer that the unit needed to be plugged in for us to diagnose a problem arrived today with unit plugged in but found temperatures in refrigerator and freezer were good at 37 and zero customer has nothing inside of unit but frost powered is good and unit is making ice, explain the customer at this point in time there is no issues with the unit but if this happens again to please leave it plugged in that way we can diagnose the problem correctly. Unit is working as designed job complete."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Upper Marlboro, MD 20772
Leon
Job Details: 09/29/2023
cx complaint is unit wouldnt start confirmed the issue seen that the unit was getting 120 but the board didnt light up cx woul need new control and cx said they would call back if they want wrk done; ordrng 1 W11429620 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Berryville, VA 22611
Ezra M.
Job Details: 09/29/2023
"leaking into freezer and fridge, found drain frozen over due to heater not in bottom clip by drain hole and out of position. clipped into place, verified secure, steamed out all ice. unit working properly"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Washington, DC 20009
Sherwood
Job Details: 09/29/2023
cx complaint washer not advancing. arrived confirm issue. enter a service diag and got f0e2 and unit would not go into a service test. lid light and wash blinking tested resistance at the j4 connection and it was O.L ordering lid lock. cx will need to pay for labor on return visit.; ordrng 1 W11394572 (lid lock)
We serviced a
KITCHENAID REFRIGERATOR
Model WRT134TFDW01
Near Ashland, VA 23005
Thomas B.
Job Details: 09/29/2023
Leasing office states that electricians came by yesterday and unit is now working properly verified tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW0
Near East Riverdale, MD 20737
Samuel R.
Job Details: 09/29/2023
cx complaint unit is leaking and making loud noise.inspected unit and could confirm.found gear case to leak bady.unit needs new gearcase and splutch due to being covered in oil.gave cx a qoute and will replace unit.
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ1
Near Berryville, VA 22611
Ezra M.
Job Details: 09/29/2023
"replaced motor, rollers and timer. tested, working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW1
Near Alexandria, VA 22304
Lloyd B.
Job Details: 09/29/2023
"Cx complained the unit stopped mid cycle. Inspected the unit and fuond when the lid was opened and closed, there was no clicking sound. The lid lock was broke. Installed new lid switch and tested and it now spins and drains. Job complete"
We serviced a
WHIRLPOOL OVEN
Model KSEG950ESS5
Near Manassas, VA 20112
Jason A.
Job Details: 09/29/2023
"CX complaint RANGE F1 E1 error code. Oven functions , blower not working. Cooktop heats. Checked voltage at terminal block & at ACU. Many parts OOS > JJ; ordrng 1 W11100513 (ACU) and 1 W11172418 (Main harness) and 1 W11226772 (Harness display) and 1 W11025616 (Ribbon) and 1 W11451596 (Main harness) and 1 W11105615 (Display board)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Bethesda, MD 20817
Roberto I.
Job Details: 09/29/2023
"CX complaint no cool.Found both compartments at room temp. Both fans and compressor running. Found refrigeranrt line broken and separated from compressor. Called JH, I was advised to order just a drier. Ordering drier W11109499 and access valve W11506635. **SEALED SYSTEM TECH**, **2 COUNTS**, **2 TECH**. Called office and scheduled return for 10/9/23; ordrng 1 W11109499 (drier) and 1 W11506635 (access valve) and 1 sealed system tech and 1 2nd tech and 1 2 counts"
We serviced a
WHIRLPOOL ICE MAKER
Model WRX735SDHZ08
Near Bristow, VA 20136
Daniel J.
Job Details: 09/29/2023
replaced icemaker found nice in mold and in bin cycled new icemaker filled with water
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Kensington, MD 20895
Roberto I.
Job Details: 09/29/2023
"Cx complaint no ice and no water dispensed. Tested water dispenser, confirmed no water. Water supply ok. Removed water filter, the dispenser worked fine. Reinstalled filter, no more water dispensed. Ordering filter housing W10862461. Collected $257.14 with check, balance $110. Return visit 10/6/23; ordrng 1 W10862461 (filter housing)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Waynesboro, VA 22980
Danny R.
Job Details: 09/29/2023
installed parts checksok
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Silver Spring, MD 20904
Emmanuel R.
Job Details: 09/29/2023
"I was able to reach the screw but my taitanium drill bit snapped inside the screw, i was able to grab the bit with a pliers but the bit broke again further inside the screw, also the two t-10 screw on the bottoms hinge where too tight for the t-10 so they rounded off. I was able to secure door temporarily by screwing door to the hinges. Door is now secured but the missaligned like the hinge is twisted out of shape. Ordering new door and hinges plus hardware.; ordrng 1 W10800806 (dor-fip) and 2 W11337869 (bottom pins)s and 2 W10234194 (pin-hinge top)s and 1 W10691136 (hinge-door top right) and 1 W10691534 (hinge-door bottom right) and 2 W11189635 (screw)s"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Fredericksburg, VA 22407
Robert W.
Job Details: 09/29/2023
"Cx complaint is the unit lid damaged and is making noise. Inspected unit and found the unit has no error codes, Ran unit and couldnt duplicate the noise did find the lid glass is damaged , Ordering Lid for damage; ordrng 1 W11627419 (LID)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Laurel, MD 20723
Emmanuel R.
Job Details: 09/29/2023
"Replaced compressor ,evap and uv drier. Vaccum system down , no leaks detected. Filled 5oz r134a, advised allow 24hrs for temps to come down. Unit is now building a frost pattern and working properly."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Fredericksburg, VA 22407
Robert W.
Job Details: 09/29/2023
Cx Complaint is the unit isnt heating. Inspected unit and unit is getting good power tested element thermistor and thermostas all is good did fine error code for UI one button not responding. Ordering UI; ordrng 1 W11413567 (UI)
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Columbia, MD 21046
Emmanuel R.
Job Details: 09/29/2023
"Cs unit counts down fast and shuts off, confirmed complaint. No error codes in the system,test cycle passed. Customer had sweat pants in with t-shirts. Sensor picking up the dry clothes and shut down. Removed the dry clothes and left in the wet stuff. Rans unit and it didnt shut off. Removed all clothes and ran unit. Unit detected everything is dry and it counted down fast shut down. Advised customer that is a feature of the moisture sensor. Sensor is detecting correctly. Advised customer to load unit similar clothes heavy with heavy /light clothing with light. Never sweaters with tshirts because they dont dry at the same rate. Unit is working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fredericksburg, VA 22407
Robert W.
Job Details: 09/29/2023
"Cx complaint is the door seal is coming loose, Inspected unit and found the bottom seal coming loose found screw came out fixed tighten screw on seal and seal is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Aspen Hill, MD 20906
Ricardo S.
Job Details: 09/29/2023
"Cx complains about a condensation on fc .. inspected unit, the freezer door seal is out of place on the bottom of the door.. thats why is too much frost on the freezer section.. i use silicone on the door gasket,.. unti cks and sealing fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chantilly, VA 20152
Richard B.
Job Details: 09/29/2023
"CX complant. Water flow slow. Inspected unit and confermed idssue, Removed filter , Same flow, Ordering inlet valve and filter head . Further work needed. RB; ordrng 1 WPW10394053 (Filter head) and 1 W11512399 (inlet valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Laurel, MD 20723
Ricardo S.
Job Details: 09/29/2023
"Cx complains that the unit not cooling properly, inspected unit, the Fc temp 42 degrees, Rc 65.. compressor is too hot also make a humming noise, the frost pattern on freezer evaporator is bad, .. sealed system repair .. compressor read 2.3 amps .. order parts SEALED SYSTEM REPAIR 4 COUNTS JOB; ordrng 1 w11592010 (compressor) and 1 W11109499 (drier-tube) and 1 W11291123 (evaporator) and 4 countsjob (4 counts job)s and 1 w11548259 (condenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Biglerville, PA 17307
Fred G.
Job Details: 09/29/2023
"was able to access unit and found a short in the cord unit harness. i replaced unit harness and still found 121.4vac to valve. I found short in harness made IM fail causing voltage to valve. replace IM with van stock and found unit now checks good. called tl filed issue.; ordrng 1 W11510803 (ice maker kit (FG VS)), used 1 W11510803 (ice maker kit) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Charlottesville, VA 22911
Eric F.
Job Details: 09/29/2023
"installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV01
Near Upper Strasburg, PA 17265
Andrew S.
Job Details: 09/29/2023
Cx complaint is that the damper is making noise when it is cycling and has already been replaced. Upon arrival I ran test 3 and found that the damper is loud during the operation of the damper. I also found that the valve is making noise when the ice maker is filling. I am ordering the valve and damper. I was able to set the return for Monday 10/9 anytime.; ordrng 1 W11164593 (Damper) and 1 WPW10341320 (Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS00
Near Springfield, VA 22153
Jason A.
Job Details: 09/29/2023
"CX complaint FRIDGE warm temps FC items are soft & very slow icemaker. Ran test 5. Compressor is noisey & CX states its running longer & more often. TSP Special Project through August 31, 2023. Called Trade Partners to get extension. CX called in 9/08 so its only a week outside of expiry. But was declined. CX will call KA to try again > JJ; ordrng 1 W11457263 (RC EVAP 229.96) and 1 W10276644 (Compressor kit) and 1 3CountSealSyst (3CountSealSyst)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Charles Town, WV 25414
Ricky E.
Job Details: 09/29/2023
"installed part, unit cks ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fredericksburg, VA 22405
Robert W.
Job Details: 09/29/2023
"CX Complaint is the unit had stopped cooling in the FC, Inspected unit and found unit is cooling and maing ice good temps in both sections fans are working properly, FC light is out and unit is going to need Control and FC light,; ordrng 1 W11249952 (FC fan) and 1 WPW10675033 (Control) and 1 W10695459 (FC Light)"
We serviced a
WHIRLPOOL OVEN
Model JJW9627DDS
Near Manassas, VA 20111
Jason A.
Job Details: 09/29/2023
CX complaint UPPER DBL Oven bri oven element doesnt cycle off. Verified complaint. BROIL element gets warm or glows red & doesnt cycle on off 17.8yrs Called JA trade partners. Safety no answer & I waited over 30 minutes. Called JA trade partners. Left quote with CX for control board replacement & labor > JJ; ordrng 1 WPW10169131 (Main control $331.97 )
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Carrollton, VA 23314
Orbie
Job Details: 09/29/2023
"cx complaint light stays on and won't go out. found faulty control, replaced control .tested unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Chantilly, VA 20152
Richard B.
Job Details: 09/29/2023
CX complant. Washer stopped and dident drain. Inspected unit and found drain pump cover hanging off harness with drain pump artached. Took plug apart and managged to get drain pump to drain of water . Ordering drain pump and lower harness. Not in stock. Further work needed. RB; ordrng 1 W11643701 (harness) and 1 W11399437 (drain pump)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Newport News, VA 23602
Justin W.
Job Details: 09/29/2023
replaced parts ordered tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Ashburn, VA 20148
Richard B.
Job Details: 09/29/2023
"CX complant. Dryer wont turn on. Checked power , Getting 123 and 123 volts with 246 across the poles. Found after reseating console wire to console and cycling power , the unit came back online. and functions fine. F6E2 error code , cleared , Job completed, RB"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Suffolk, VA 23432
Orbie
Job Details: 09/29/2023
cx complaint unit not functioning. checked unit found no apparent issues at this time. advised cx to monitor unit to verify unit working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Richmond, VA 23235
Joseph D.
Job Details: 09/29/2023
Found that water remained in drip tray after plumber repaired inlet hose clear drip tray and unit now working properly
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Newport News, VA 23602
Justin W.
Job Details: 09/29/2023
cx complaint of noisy operations. checked unit to fidn no error codes and no oil showing on transmission. placed 4 towels in unit on quick wash to try to replicate issue. unit appears to be working as designed. advised cx to attempt to capture issue on video if possible.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details: 09/29/2023
Was able to access unit and replace parts. Calibrated and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Norfolk, VA 23509
Carl A.
Job Details: 09/29/2023
"cxcomplaint of unit not starting ,checked unit to find no error codes at this time,ran unit through diag to find that lid lock had failed ordering part needed for repairs; ordrng 1 W11513248 (Lid Lock Latch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Herndon, VA 20171
Richard B.
Job Details: 09/29/2023
"CX complant. No heat from machine. Inspected uint and found F4E2 error code , Found heater plug unplugged. Cycled power and pulled unit out, Connected heater circuit and tested unit with a wash cycle. Good wash pressure , Good rinse and great heat. Drained fine as well , No leaks RB"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Norfolk, VA 23513
Carl A.
Job Details: 09/29/2023
"cx complaint of unit not turning on,checked unit to find power coming to board ,ohmed out 21 ohms on drain pump at board and pump,ohmed out lid switch to find lid switch had failed break down as follows 1/w11162438, control,1/W11307244,Lid Latch,service call break service call 120.00parts 353.89shipping 15.00labor 110.00sub total 598.89tax 21.23grand total 620.12deposit 120.00cx will all back if moving; ordrng 1 W11307244 (Lid Latch)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Arlington, VA 22207
Christian C.
Job Details: 09/29/2023
Cx complaint unit does not spin clothes out all the way and takes long to fill. Inspected unit found F8E1 long fill. Ran through diag cycle and water slowly comes in. Checked underneath unit and found oil from gearcase. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Harrisonburg, VA 22801
Danny R.
Job Details: 09/29/2023
unit will not spin out fast called etch ine didi diag cycle called tech line found no codes ran diag then ran calibrate cycyle if called back order motor and control W11195971 W11260238 W11419171 seems to be going gppd wp said to see if that fixes issues
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Owings Mills, MD 21117
Marc M.
Job Details: 09/29/2023
"cx complaint unit still developing frost in fc. inspected unit and found that there are still very many creases, wrinkles, and gaps in the door gasket. it appears as tho the door gasket may not have been heated to seal after install. was able to heat gasket to seal and remove all frost. unit still struggling to close the drawer slides and recommend replacing both left and right side. cx upset because she claims she was told she would be given a new unit if the issue occurs again. as a result, contacted techline to document. succesfully heated gasket to seal. ordering new drawer slides.; ordrng 2 WP13055901 (slide)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Broadway, VA 22815
Danny R.
Job Details: 09/29/2023
installed parts checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Chambersburg, PA 17202
Andrew S.
Job Details: 09/29/2023
per previous diag I was able to replace the ice box fan. I also cleared off the condensor. I then repowered the unit and found that the unit started and began cooling again. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Smithfield, VA 23430
Orbie
Job Details: 09/29/2023
"cx complaint unit not making ice. checked unit found icemaker locked up. replaced icemaker. tested unit, working as designed. advised cx to monitor unit to verify unit working as intended."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ0
Near Yorktown, VA 23692
Lucas R.
Job Details: 09/29/2023
"verrified POP. cx complaint unit not starting, checked unit found f2e1 stuck key code, verrified 14 vdc to door, door not accepting selections. expart.; ordrng 1 W11196131 (door/mw)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Ashburn, VA 20148
Demonte S.
Job Details: 09/29/2023
"Installed the Blower Wheel, Idler Pulley Assembly & Belt. Tested the unit. Unit still has a loud vibration noise. Unit will need Blower Wheel housing, Motor & Rollers. ; ordrng 1 W11234001 (Whirlpool Dryer Drive Motor) and 1 WPW10211911 (HOUSING)"
We serviced a
MAYTAG DRYER
Model MED8630HW2
Near Washington, DC 20008
Sherwood
Job Details: 09/29/2023
cx complaint noise coming from dryer. arrived confirm issue found that pipe exhaust is defective and is rattling. tried making adjustments but will need a new part.; ordrng 1 WPW10342188 (pipe exhaust)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Fredericksburg, VA 22406
Robert W.
Job Details: 09/29/2023
"Cx Complaint is the unit isnt working. Inspected unit and found there is water in unit and unit has error for drain, Pulled unit and found drain pump connection failed and is supplying power to pump , Replaced harness and tested unit unit is working properly."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Midlothian, VA 23112
John P.
Job Details: 09/29/2023
Installed UI tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Newport News, VA 23608
Justin W.
Job Details: 09/29/2023
when going to remove old gasket found door liner separating. ordering new door to complete repair.; ordrng 1 W10815685 (right ss door rc)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Sterling, VA 20165
Demonte S.
Job Details: 09/29/2023
Inspected the unit. Found that the cx is saying that the Washer is making a Grinding Noise. Checked the Gearcase section. Everything on the Gearcase is tight and lock in. I then checked the Agitator. The whole shaft to the Gearcase came out with the Agitator. Unit will need Gearcase and Agitator. ( any questions please check Sd Pictures. ) advised the cx to not use until we can repair the unit. ; ordrng 1 W11454372 (Whirlpool Washer Transmission Gearcase) and 1 W11397111 (WASHPLATE) and 1 W10836692 (Whirlpool Washer Upper Agitator) and 1 W11223765 (SCREW)
We serviced a
JENNAIR COOKTOP
Model JGD3430BS00
Near Williamsburg, VA 23188
Lucas R.
Job Details: 09/29/2023
"cx complaint unit sparking while cooking, checked unit found intermittent continuity through switch harness bu-bk wires, switch harness taking out spark module.; ordrng 1 W10854963 (harns-wire and 1 WPW10475147 (module-spk (ropy1))"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near York, PA 17408
Drew B.
Job Details: 09/29/2023
replaced bpards and tested full operations checks good
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hampton, VA 23669
Carl A.
Job Details: 09/29/2023
replaced timer and knob tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Sterling, VA 20165
Demonte S.
Job Details: 09/29/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. I the jumper the Ice Maker from T & H. Ice Maker is Harvesting. Ice Maker isn't calling for Water. Made sure the Dual Water Valve is plugged in. Valve is not humming when Ice Maker is calling for Water. Jumped the Ice Maker from N to V for Water to Dispense. No Water is Dispensing. Unit will need Ice Maker Reordered.; ordrng 1 W10884390 (Whirlpool Refrigerator Ice Maker Assembly)
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Williamsburg, VA 23185
Justin W.
Job Details: 09/29/2023
cx complaint lint screen piece bad. checked unit to find housing brittle. ordering housing to complete repair called techline spoke to Rich ordering lint housing to complete repair.; ordrng 2 W11156832 (door)s and 1 W11211470 (housng-out)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elizabeth City, NC 27909
Branden R.
Job Details: 09/29/2023
"cx complaint unit will not dispence ice , checked unit and found auger arm in bin unseated not allowing unit to dispence properly . ordering new bin for repair to unit . auger motor checked good . bin wont even dispence 4 cubes .; ordrng 1 W11244434 (Refrigerator Ice Container)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near Williamsburg, VA 23185
Justin W.
Job Details: 09/29/2023
cx complaint filter housing not staying shut. checked unit to find filter housing housing hard to close. ordering housing in grey to complete repair.; ordrng 1 W11162042 (housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Vienna, VA 22181
Simon
Job Details: 09/29/2023
CX complaints icemaker falling off .Inspected unit and found that the ice maker clip damaged.unit need new ice maker ordered icemaker.SZ; ordrng 1 W11542654 (ICEMAKER)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Prince George, VA 23875
John P.
Job Details: 09/29/2023
"CX complaint unit not working Checked unit found wire not seated on motor seated wire, calibrated, tested working as designed"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Ronks, PA 17572
Justin L.
Job Details: 09/29/2023
Cx complaint unit clicking and not doing anything. Was able to access unit and found that the model and serial sticker was faded to almost blank. Was able to barely make it out and found engineering code ending in 4 but receipt says 3. Contacted tradecare and cx will need to reach out to lowes to get the proper paper work and then to whirlpool for a sticker; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Brookeville, MD 20833
Ricardo S.
Job Details: 09/29/2023
"Cx complains about frost on freezer section, inspected unit, the freezer door not closing properly on the right side, slide cks ok, something was on the way that was preventing the door from closing completely.. i use the blower to defrost the ice around the freezer cabinet .. now the door closes fine"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Narvon, PA 17555
Justin L.
Job Details: 09/29/2023
Cx complaint unit no heat since they recieved it. Was able to access unit and found 244.3VAC incoming. Verified no heat. Found continutity in fuses and element ohmed out 9.8 Ohms. Found harness going into motor not fully seated causing voltage issues. Secured connection and tested unit now heats. No further work needed
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS20
Near Brookeville, MD 20833
Ricardo S.
Job Details: 09/29/2023
"the upper cooling fan not working, ran test mode, no power on the fan. the p5 connection on main board was loose, reset power, unit tested and now the fan works ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Fairfax Station, VA 22039
Jason A.
Job Details: 09/29/2023
"CX complaint FRIDGE stopped cooling. Test compressor is locked up & wont run. Replace compressor & install coupler & dryer. Check for leaks. Run vac, Filled with R134 test 4. Pressures lo side is running high = 20 to 25 psi after fill. Hi side not going over 105 psi. Same test 38. RC evap has leak & condenser is older steel body style prone to leaks. TSP for ice clumping & sabbath mode bug. Reordering compressor. 3Count > JJ; ordrng 1 W11533213 (UI & MainACU kit - W11539038 Rev. A) and 1 W11291123 (RC evap) and 1 W11395558 (RC evap cover) and 1 W11548259 (Condenser) and 1 W11592010 (compressor kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Leesburg, VA 20176
Ricky E.
Job Details: 09/29/2023
customer stated that the unit wasnt cooling. heard clicking from the compressor electricals.. tested compressor with spare electricals and the compressor is seized... need parts...; ordrng 1 W11209866 (compressor) and 1 WPW10143759 (dryer) and 2 2callcount (2 call count)s
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/29/2023
"Customers complaint is unit not agitating properly. found unit had a bad cam and belt. Installed new parts. All check ok. Collected amount due.; used 1 W11239857 (belt VS/PF), and 1 W10721967 (cam VS/PF) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Front Royal, VA 22630
Ezra M.
Job Details: 09/29/2023
"no ice. ran test 45, no water to ice maker, valve actuating. removed coupler at door bottom, re-ran test 45, water present. steamed out fill tube, re-ran test 45. filled. ice in fill tube. ordering fc door.; ordrng 1 LW11037733 (dor-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Bear, DE 19701
Taylor F.
Job Details: 09/29/2023
Cx complaint is FC not opening and closing properly. Tested inspected and verified complaint. Replaced the slides from previous diagnosis and unit is now working as designed. job is complete.
We serviced a
MAYTAG WASHER
Model MVW7232HWO
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 09/29/2023
Installed new control. All check ok.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 09/29/2023
"cx complaint unit wont complete cycle. unit stayed on spin for almost 30 mins and was not fully spinning. inspected unit and entered diag and found 0 saved error codes. ran a calibration and if found when unit was spinning it was not getting to speed. i ran a high speed manual spin and found same results. I test motor and found 123.4vac to it. i also found gear case dropped it oil. I tried to remove agitator and found it was seized. it will need cut off to replace gearcase. unit needs gearcase, stator, rotor, clutch, slider, agitator, and a 2 call count to correct issue. once parts are approved please reach out to cx and set up a return visit.; ordrng 1 W11550891 (agitator) and 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Fairfax, VA 22030
Richard B.
Job Details: 09/29/2023
"CX complant. After panels on fridge were shimmed , door gasket is holding doors out and uneven. Heated freezer door gasket so gasket gets thinner making door panels even where handles are. Before the freezer door stuck out about a 1/8th inch more than fresh food door. Advised CX to leave door closed for two hours so gasket can set. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Conway, SC 29527
Jason T.
Job Details: 09/29/2023
"Cx complaint, doors not closing properly, leveled the unit. Found freezer door gasket starting to seperate from the door seal, advised cx freezer door will direct ship to the house, allow 6-8 weeks for delivery, inspect for any damages, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11436967 (freezer door)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Waynesboro, PA 17268
Andrew S.
Job Details: 09/29/2023
Cx complaint is that the unit temp does not seem be correct. Upon arrival I started a bake cycle and calibrated the oven. I found that the oven is averaging 349.5. I explained to the cx that all oven have variance in baking. i also showed the cx how to adjust the temp offset. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near Smyrna, DE 19977
Taylor F.
Job Details: 09/29/2023
Cx complaint is unit has discolored burner heads and caps. Explained to the cx that this is normal from heating up and cooling down. Found the front left burner a little high on simmer and adjusted flame for cx . Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL OVEN
Model KOCE307ESS00
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 09/29/2023
Customers complaint is unit not working at all. Found bad thermal fuse. Customer was not using it when it went bad. It happened over night. Will need to order new fuse and test to see if any other issues arise. Customer approved the estimate.; ordrng 1 WPW10545291 (fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Dover, PA 17315
Drew B.
Job Details: 09/29/2023
cx complaint that unit is worjkiung but the valve is hammering loud when filing icemaker.. was able to duplicate noise and now checks good after replacing valve