We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM1
Near Stephens City, VA 22655
Ezra M.
Job Details: 05/31/2022
"not starting cycle. found housing ui not staying latched into console assembly. ui working properly when not in console. ordering console and housing ui. both parts look good, no obvious signs preventing proper seating.; ordrng 1 W10629151 (housing-ui) and 1 W10859914 (panel-cntl)"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Westminster, MD 21158
Sal R.
Job Details: 05/31/2022
CX complaint is that the tuni is making a loud noise during the spin cycle. I was able to spin thenbasket by hand and found the that barrings have failed. CX informed me that she has a Lowes EPP. I advised her to call Lowes to have ticket dispatched correctly . Unit will need 1 gearcase (W11393685) and 1 slider (W10734521) once dispatched correctly
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/31/2022
"cx complaint water missing cup when valve closing, verified complaint, either need cup all the way up or slid down paddle to catch everything, sliding does scratch paddle.called tech line 7733766960 , nothing to change to improve, design complaint documented"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Harrisburg, PA 17112
Fred G.
Job Details: 05/31/2022
"cx complaint unit is still forming frost inside FC. inspected unit and found door seal that i was able to heat up and form did not hold up. when arrived i found the top of the door is warpped. door is not straight. door liner is also sticking out. ordering 1 (LW10803965), 1 (W11178521). advised cx door will ship to them in about 4-6 weeks. cx will call and schedule apt once box is opened and part looks ok.; ordrng 1 LW10803965 (dor-fip) and 1 W11178521 (nameplate)"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Mechanicsville, VA 23116
Gill G.
Job Details: 05/31/2022
verified cx complaint of unit oven door switch not activating when door is closed. found door switch out of position. repositioned oven door switch and door latch. tested. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Ashton-Sandy Spring, MD 20861
Emmanuel R.
Job Details: 05/31/2022
"Installed User interface and tested unit, unit is now working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chesapeake, VA 23323
Branden R.
Job Details: 05/31/2022
"cx complaint unit not shutting , checked unit found all major componets checked good , found left door not shutting , found bracket and cam on cabinet warped not allowing door to properly shut allowing warm air into unit ordering parts for repair , tryed to reach out to office to reschedule but no one picked up , called 2x also have vary bad service in cx area . cx agreed to call office after lunch to set up apt; ordrng 1 W10917991 (bracket) and 1 WP12028505AP (door cam)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Hanover, PA 17331
Drew B.
Job Details: 05/31/2022
replaced the doors now checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Ashland, VA 23005
Gill G.
Job Details: 05/31/2022
cx complaint: unit is making a chirping noise during bake cycle. could not duplicate noise at this time. suspect noise is being made as unit heats up and bake element support bracket moves and rubs on cavity bottom. no functional issues found.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Middletown, MD 21769
Justin S.
Job Details: 05/31/2022
cx says the unit is not draining. all the water out of the unit. no error codes in memory. found the unit is filling and draining. started multiple cycles and the unit is draining good each time until the unit didnt drain. the drain pump is still trying. the unit drain for multiple times then started draining good again. replaced the drain pump and the old motor was very very hot. ran the diagnostic and the unit is good
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS2
Near Fort Washington, MD 20744
Robert A.
Job Details: 05/31/2022
"Cx complaint that the unit is not heating at all. I inspected the unit and confirmed the complaint. I unit turns on and runs, just no heat. There is a loud hum coming from the right rear side of the unit when it is on. The fan runs fine in and out of diagnostic mode and the door switch is good as well. The unit will need a new high side parts to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 W11024976 (transformer) and 1 W11213318 (capacitor)"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Saint Leonard, MD 20685
Shawn D.
Job Details: 05/31/2022
"cx complaint turntable got noisey then stopped working and now at times he said it will try to turn then stop. inspected unit confirmed not turning,. freed up motor and now is turning but is loud. ordering tunrtable motor and marking coupling to use on return; ordrng 1 WPW10466420 (turntable motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Herndon, VA 20170
Jason A.
Job Details: 05/31/2022
Replaced DW htr element per TSP W11540964 & S17304. Ran test wash. before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2778EEZ01
Near Elizabethtown, PA 17022
Justin L.
Job Details: 05/31/2022
cx complaint unit leaking water out of the front of the unit. was able to access unit and found that the drain tube was clogged was able to use my steamer to clear ice and drain tube. unit now operates as designed collected for service and labor no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FTBT01
Near Fairfax, VA 22032
Lloyd B.
Job Details: 05/31/2022
"Cx complained the unit did not cool. Inspected the unit and found that with the compressor running, there is no frost pattern. Unit needs new compressor and drier. Sealed system tech required. 2 job count. Service declined. Job complete; ordrng 1 W10276644 (compressor 417.96) and 1 WPW10143759 (drier)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Centreville, MD 21617
Jonathon C.
Job Details: 05/31/2022
"cx complaint, flames too low. tested, inspected, verified complaint. found regulator had not been converted. reversed regulator. tested unit, unit working as designed, job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PLYM6
Near Baltimore, MD 21211
Shane M.
Job Details: 05/31/2022
cx complaint the unit still isnt washing proper after switching circulation pump. found error codes 10-1 6-6 7-1 took front panel off & found moisture from vent cover leaking. gave cx a quote for the vent cover with control. cx paid svc by card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Edgewood, MD 21040
Neil H.
Job Details: 05/31/2022
WAS ABLE TO REPLACE RESERVOIR ALONE AND THE CLIP HOLDING NOW SO UNIT TESTED GOOD
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Virginia Beach, VA 23464
Jason T.
Job Details: 05/31/2022
"Cx complaint, dishes not drying properly, ran factory diagnostic test, no error codes found. Tested all circuits, found 120 vac connection backed out at the control, repaired loose harness connection, verified vac voltages. Ran factory diagnostic test to calibrate and verify unit operation, working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near California, MD 20619
Shawn D.
Job Details: 05/31/2022
went to install sump to find one on unit has a diverter on it and one in the box also has one on it we have the wrong sump and is probably why the motor wont run. reordering sump and needs to be checked to see if diverter is on and if it is need to reorder it again i snapped pic of diverter so part check in knows what to look for.; ordrng 1 W11087226 (control) and 1 W11025157 (diverter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Towson, MD 21286
Keith H.
Job Details: 05/31/2022
cx complaint is not cool in rc and an igloo in the freezer inpsected unti and found the entire freezer over frosted due to no airflow. orderin new fan 2 count for defrost; ordrng 1 W11369036 (fan)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 05/31/2022
Cx complaint unit is not working properly inspected unit removed and replaced the evaporator filled with 7.5 oz tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Franklin, VA 23851
Zachery R.
Job Details: 05/31/2022
"cx complaint unit not completing cycles, checked unit, unit displaying f9e1 long drain. ran auto test cycle, unit still not draining, come to find drain hose does not have air gap, advised cx drain needs air gap and to contact plumber to resolve drain issue. unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Greenville, NC 27834
Ronnie B.
Job Details: 05/31/2022
"cx complaint is just temp concerns. checked unit and temps are 1 degree in fc and 39 in rc, temps are good and nominal. amp draw at max ramp is 1.1 and is nominal. low side at 1 hg. checked for leaks using uv light and none found. ice bin full of ice. unit is working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM00
Near Arlington, VA 22201
Eric W.
Job Details: 05/31/2022
got to home and waited for home owner no show called him and he said he will call office to reschedgle
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ00
Near Gettysburg, PA 17325
Bernard M.
Job Details: 05/31/2022
"Cx complaint the light underneath is out. Inspected and found the lamp above range to be out. Holder checks out OK. Replaced lamp using pre-id parts, now the lights come on, dim and off. Unit checks good"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near North Beach, MD 20714
Shawn D.
Job Details: 05/31/2022
checked over unit for leaks and i think i see a pi hole leak before the apoxy spot on fridge evaporator so replaced fridge evaporator then pulled unit and replaced compressor drier and condenser then vacumed unit down then filled to 4.5 oz and started cooling in the freezer. unit is good
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Mechanicsburg, PA 17050
Bernard M.
Job Details: 05/31/2022
"Cx complaint the bottom portion of oven doesn't stay on. Inspected in the upper oven and found the bottom pan above bake tube,not connected to liner. Removed pan and secured the 2 screws down in which the pan slides into. The pan now only slides to right to remove for cleaning purposes. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Falling Waters, WV 25419
Danny R.
Job Details: 05/31/2022
unit was in range for scode heater replacement the unit did fail and leak took pic unit checvks ok now cx will call wp about leak
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Round Hill, VA 20141
Ezra M.
Job Details: 05/31/2022
"noise during cycle, cycles not completing. found nut to hold drive pulley to gearcase never tightened from factory. pulley coming off, rubbing belt guard. replaced pulley to make unit usable, ordering belt guard.; ordrng 1 W10721967 (drive pulley) and 1 W11409708 (belt guard), used 1 W10721967 (splutch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Burke, VA 22015
Lloyd B.
Job Details: 05/31/2022
Cx complained the unit leaked air and water. Cx had thought they turned the water off to the unit but it was on the entire time and never leaked. Dispensed water and checked at the connections and they did not leak. There was an air leak at the bottom of the door that was corrected with heat. Had the cx confirm air leak is fixed. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Centreville, MD 21617
Jonathon C.
Job Details: 05/31/2022
"cx complaint, unit not draining. tested, inspected, verified complaint. actuated pump in test mode. pump getting 120. ohmed pump from the board, getting 50 mili ohm's, ohm'd pump directly, reading OL. ordering pump and, lower harness. resched for 6/3; ordrng 1 W11399437 (drain pump) and 1 W11590868 (lower harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Midlothian, VA 23113
John P.
Job Details: 05/31/2022
"Installed ice maker tested found bad bin switch, replaced tested working as designed.; ordrng 1 W11085027 (Switch), used 1 W11085027 (Switch) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Annville, PA 17003
Fred G.
Job Details: 05/31/2022
i was able to access unit and replace the heating element - sp w11540964 . tested unit for leaks and now unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Maidens, VA 23102
Jerod R.
Job Details: 05/31/2022
"tested unit found unit had both doors defective , right side door had cracked and hinge point, and both are starting to suck in; ordrng 1 LW11258473 (fzr door) and 1 LW11258450 (dor-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Westminster, MD 21157
Sal R.
Job Details: 05/31/2022
CX complai t was that the tuni would not cool in the RC section. I foun d that the the evap harness to the heater was not making a good connection due to a damaged harness. I was able to steam out the ice and replaced the evap harness. Unit test good.
We serviced a
WHIRLPOOL WASHER
Model MVWX500XW0
Near Chesapeake, VA 23324
Jason T.
Job Details: 05/31/2022
"Arrived on site, per cx request to cancel the service call."
We serviced a
WHIRLPOOL HOOD
Model WVW7336JS0
Near Chantilly, VA 20151
Christian C.
Job Details: 05/31/2022
Cx complaint unit fan is noisy. Inspected unit found debris in fan. Cleared out debris. Tested unit. Unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM03
Near Baltimore, MD 21216
Shane M.
Job Details: 05/31/2022
no show. called cx she was hr away
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW0
Near Millersville, MD 21108
Kevin P.
Job Details: 05/31/2022
"7733776392 file #. per cx unit was giving f3e1 pressure system error so he replaced the control and the issue persisted so he removed the control and put the original board back in and it gave error again mid cycle. this time i found f8e1 long fill and f2e1 stuck key verified key function in encoder test and verified valve function in components tests, also inspected connections on pressure hose and blew through it to check for leaks or obstructions all were good. called techline to look for additional input after which i calibrated the unit and ran a quick wash which completed properly and per techline if cycle finished properly advised cx to continue use. collected 120 service call by cc. job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Virginia Beach, VA 23453
Carl A.
Job Details: 05/31/2022
"cx complaint of unit not cooling checked unit to find 24 in ff, and mulion bar hot,pulled comperssor cover off to find conderser fan connector not seated reseated connector testedu nit works as designed ff now at 18 and,droppingwas Advise by MR to give unit 24 hrs to stablize"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFE01
Near Middletown, PA 17057
Justin L.
Job Details: 05/31/2022
"cx complaint food freezing in rc section. was able to access unit and removed evaporator cover to find that there was only a frost pattern across the top line of the evaporator with compressor running. unit has sealed system issue. informed cx of findings and collected service call only as they wanna discuss options with their spouse. if they decide to repair will need 3 call count sealed system repair with compressor, evaporator and filter drier."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Lancaster, PA 17602
Justin L.
Job Details: 05/31/2022
as per previous visit was able to access unit and replace start device. unit started up and ran for 5 seconds then shut off. ran amp draw and without compressor running unit is sitting at .78Amps and when it attempts to run jumps to 9.8Amps. Unit will need 3 call count sealed system repair with lock ring. once parts are in office will need to call in and set return; ordrng 1 W11370574 (compressor) and 1 W11401413 (suction tube to comp) and 1 W11504420 (coupler) and 1 W11490399 (drier) and 1 W11506623 (inlet to drier) and 1 W11401409 (outlet to drier) and 1 W11368877 (evaporator) and 1 W11504449 (cap to evap) and 1 W11225184 (suction line to evap) and 1 lockring (lock ring)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Easton, MD 21601
Jonathon C.
Job Details: 05/31/2022
"cx complaint, unit locked up and wouldnt unlock. tested, inspected, verified complaint. during testing, i could hear something stuck in the drain pump. pulled pump. found obsturction causing drian pump to go into stuck drain mode. cleared drain. tested unit. unit working as designed, job is complete."
We serviced a
WHIRLPOOL DRYER
Model NA
Near Alexandria, VA 22314
David J.
Job Details: 05/31/2022
Air bnb unit is a GE and guy had no idea we were coming. Called office to let know. Pictures are in the ticket.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Brandywine, MD 20613
Robert A.
Job Details: 05/31/2022
"Cx complaint that the unit leaks from the ice dispenser. I inspected the unit and confirmed the complaint. There is a puddle of water in the dispenser tray. I found the mouth of the seperator is open. I closed it by hand and dispensed ice, it did not close by itself. The unit needs a new seperator to resolve the issue. I installed a new seperator and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC3
Near Frederick, MD 21704
Brian R.
Job Details: 05/31/2022
replaced panel control and tested and checked unit. unit now checks. job complete. cx paid 120 thats due.
We serviced a
MAYTAG DRYER
Model LDE84264CM
Near Millersville, MD 21108
Kevin P.
Job Details: 05/31/2022
"cx ncomplaint unit making a horrible noise, found blower wheel is stripped out and wobbling, installed new wheel and collected 256.29 total by cc. job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2432GRW
Near Huntingtown, MD 20639
Shawn D.
Job Details: 05/31/2022
cx complaint unit is leaking from ice maker it happened once leaked into basement so cleared all ice and water then weeks later it happened again so called for servie. inspected unit water is off so turned it on and cycled ice maker nd cycled fine then filled with water fine no issue. cx said water was pooring and wouldnt stop so has to be valve sticking issue or bad switch on ice maker. cx said to replace both so replaced both then plugged unit back in cycled ice maker no leaks and filed good. collected payment unit is good
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ03
Near Catonsville, MD 21228
Robert L.
Job Details: 05/31/2022
"cx complaint frost in FC and gap ontop of freezer door, found door closing properly corneds touching, center section of gasket stiff, heat treated gasket and door sealed fully, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fairfax, VA 22030
Robert W.
Job Details: 05/31/2022
Replaced folat and switch and fould the float lever not engaging properly ordering float lever; ordrng 1 WPW10195037 (Float lever)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Washington, DC
Mitchell H.
Job Details: 05/31/2022
installed new evap fan and tested. unit is now good to go. air coming into fridge perfectly now. job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Carlisle, PA 17013
Fred G.
Job Details: 05/31/2022
cx complaint unit is making a thumping noise. inspected unit and entered it into daig and found 0 error codes. ran a auto test and found when unit is in a spin cycle that unit is making noise. ran unit througjh a calibration cycle then lifted unit and found the splutch assy was faulty. replaced splutch assy with preID part and tested unit. unit checks good. unit was also not level. i was able to level unit as well.
We serviced a
MAYTAG WASHER
Model MVWC555DW1
Near Brandywine, MD 20613
Robert A.
Job Details: 05/31/2022
"Cx complaint that the unit is not finishing cycles. I inspected the unit to confirm the complaint. I found error codes: f9e1 f2e1. I cleared the codes and ran a service cycle, all components passed. I attempted to run manual test for the water valves and drain, no water entered the unit when I selected cold or hot water. The lid would lock but no response afterwards. I calibrated the unit and tried again then it worked fine. The unit needs a new control board because all functions independently are working fine but there seems to be issues with certain commands being carry out after selecting them. I'm ordering the parts for the return visit. I quoted the cx and collected the service call fee by cash."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Dumfries, VA 22026
Demonte S.
Job Details: 05/31/2022
Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water. I then ran Service Diagnostics on the unit. Error Codes are FaE2 = Vent Wax Motor Electrical Problem. I then cleared the Error Code. Ran Service Test on the unit. No leaks noticed. Ran the unit on Pro Wash. Found that the Left Rear Corner is Leaking. Pulled the unit out. Found that the Tub is Leaking Water at the Seem of the Tub. Called Whirlpool Techline Ref # 7733764935. Per Whirlpool Techline to replace the Tub. ( Cx wants another Dishwasher. Advised that I can't replace the Dishwasher. Advised that the cx will need to talk to the Builder / Whirlpool. Cx wants to talk with Builder / Whirlpool first before we order the Tub.If the cx calls back Order the Tub = W11409866. Don't go without parts.( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Millersville, MD 21108
Kevin P.
Job Details: 05/31/2022
"installed new ff evap thermister per previous tech, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Franklin, VA 23851
Zachery R.
Job Details: 05/31/2022
"cx complaint clothes soaking wet after cycle. checked unit, no fault codes present, tested, heard grinding coming from gearcase, come to find oil leaking from bearing onto clutch and belt. also unit has weak suspension, ordering gearcase and suspension and all parts needed to complete repair.; ordrng 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W11130362 (suspension) and 1 W10752283 (washplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF505ESS00
Near Greenwood, VA 22943
Eric F.
Job Details: 05/31/2022
"Confirmed cx complaint unit door broken at top of door, molding broken off around hinge exposing insulation and weakening hinge. Quoted cx for new door, cx going to try a DIY repair on door before ordering the replacement, cx taking 30 days on quote.; ordrng 1 LW10757191 (dor-fip)"
We serviced a
JENNAIR RANGE
Model JJW8630CAB
Near Arlington, VA 22201
Eric W.
Job Details: 05/31/2022
informed cx of aout of warranty pricing and he is refusing service
We serviced a
MAYTAG DRYER
Model MGD8630HC3
Near Mechanicsburg, PA 17050
Bernard M.
Job Details: 05/31/2022
"Cx complaint is unit stopped mid-cycle. Entered into diag and found error code F3E2 sensor fault. Cx stated when set on timed dry, the unit flashed the error code and stopped. Cx then started unit back on and it finished cycle. Ordering sensors, once approved contact cx to reschedule; ordrng 2 WP3387223 (moisture sensor)s and 1 W10677270 (sensor)"
We serviced a
WHIRLPOOL WASHER
Model WRT311FZDB02
Near Williamsport, MD 21795
Danny R.
Job Details: 05/31/2022
door was off center a bit used washers and now seals well and leveled unit too checksok
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ0
Near Washington, DC 20001
Mitchell H.
Job Details: 05/31/2022
cx complaint units console was not working and was flashing. inspected unit and could not recreate today. were no errors when entering test mode but time and dates were all wrong. tried to check entitlements and was not registered. cx said she moved into freshly renovated building less than a year ago. could not provide settlement date. informed cx to call whirlpool and get registered and possibly covered and we can come back and put console on.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Woodstock, MD 21163
Robert L.
Job Details: 05/31/2022
"installed updated heater per TSP and S-17304, ran diagnostics, tested all ops ok"
We serviced a
JENNAIR RANGE
Model JGS9900CDS0
Near Mechanicsburg, PA 17050
Bernard M.
Job Details: 05/31/2022
"Replaced bake ignitor per previous tech, set preheat for 350 and the unit ignited and temp was reached. Unit checks good"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Fairfax, VA 22030
Robert W.
Job Details: 05/31/2022
"CX Complaint is the oven isnt heating properly. Inspected unit and found no error code, Ran temp test on oven to 350Deg, Did find console not wanting to respond properly after heat test unit is avg 348deg. Ordering Console to correct that issuse with not responding and temp sensor; ordrng 1 W11093254 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Elkridge, MD 21075
Robert L.
Job Details: 05/31/2022
"installed adjuster kit per previous, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near North East, MD 21901
Alexander W.
Job Details: 05/31/2022
"CX stated unit fills but doesnt complete cylces. inspected tested and verified cx complaint. found drain hose needs a high limit loop water is draining out as soon as water is added to unit, also found F8E1 error code tested valve found cold and hot were switched. switched back and tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Deale, MD 20733
Shane B.
Job Details: 05/31/2022
complaint is the gasket falling out of the door. confirmed complaint. gasket is coming out of the track in the door at the top and down the left side. i put it back but it falls right back out. the groove in the door is not holding the gasket tightly. unit will need new fridge door. ordering part. cx will call when its delivered.; ordrng 1 LW10636410 (dor-fip)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near North East, MD 21901
Alexander W.
Job Details: 05/31/2022
"CX stated unit not turning on at all, tested inspected and verified cx complaint Found UI is unresponsive. tested power at outlet and found no power at outlet checked breaker and breaker is on looked around the laundry to try washer off another outlet found GFI outlet was tripped and fixed tripped outlet and tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Highland, MD 20777
Emmanuel R.
Job Details: 05/31/2022
"Cs fridge isnt cooling, I confirmed complaint. the Evap frozen is over, defrosted evap and found the heater isnt coming on. The wiring harness to heater came off in my hands. I tried reconnecting the heater cable and the heater to come on. Unit needs fan wiring harness. ordering wire harness.; ordrng 1 W11546681 (harness)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Suffolk, VA 23438
Zachery R.
Job Details: 05/31/2022
"cx complaint unit not completing cycles, checked unit, unit displaying f2e1, f9e1. cleared codes ran auto test cycle, unit would not drain, checked drain, come to find drain reading open, replaced drain with v/s, tested, unit working as designed. ordering pump to replenish v/s. left old part with cx.; ordrng 1 W10919003 (pump-water)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Laurel, MD 20723
Emmanuel R.
Job Details: 05/31/2022
"Cs low ice production - side by side refrigerator, Found icemaker not responding to test mode, Replaced icemaker ,tested new icemaker. New icemaker cycles and fills with water, advised customer to allow 24hrs for icemaker to make good ice. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model PBF2253HEW
Near Mount Holly Springs, PA 17065
Andrew S.
Job Details: 05/31/2022
Cx complaint is that the unit is making a humming noise for a little bit and then shuts off and is not cooling. Upon arrival I found that the compressor is locked up. I called EW and verified the issue. i quoted the cx for the cost of the repair. Cx is going to decide on the repair. I collected for the service call.; ordrng 1 W10160407
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Elkton, MD 21921
Alexander W.
Job Details: 05/31/2022
"CX stated lower drawer is falling out. inspected tested and verified cx complaint. drawer was just off center, adjusted drawer and tested unit, unit is now operating as desgined job is complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Silver Spring, MD 20902
Israel R.
Job Details: 05/31/2022
J12Y4J1DPL1. Customer complaint unit lights on the freezer are not turning on. Tested lights and they are dimming. And one is out. Unit needs Service Pointer #: W11606409. To replace all lights with new design. Ordering lights.; ordrng 12 W11484836 (LED)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Chambersburg, PA 17202
Andrew S.
Job Details: 05/31/2022
Per SP w11540964 I was able to access and replace the heating element. I then tested the unit and found that it is functioning as intended without any leaks. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Silver Spring, MD 20904
Israel R.
Job Details: 05/31/2022
Installed all parts and tested. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Columbia, PA 17512
Justin L.
Job Details: 05/31/2022
"cx complaint while doing laundry they are finding water on the floor. was able to access unit and verify m&s. entered diagnostic and found no ssaved codes. made sure the water lines to the valves were secure and unit has good water flow. checked under under and everything checked fine with no signs of water. filled unit, agitated, drained and spun. Ran rinse and spin with 4 bath towels and found water dripping down tub at the corners where the suspension is. Ordering suspension and setting return for Thursday 6/2/22; ordrng 1 W11217817 (suspension)"
We serviced a
MAYTAG WASHER
Model MVWB850YG0
Near Burtonsville, MD 20866
Israel R.
Job Details: 05/31/2022
Installed new outter tub and basket. The unit was not hooked up. so i was only able to check for operations not for leaking. When they put it back together they will check for leaks.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Crofton, MD 21114
Kevin P.
Job Details: 05/31/2022
"cx complaint unit not drying dishes properly, cx says some of her plastic items have residual water on them . i ran diagnostic cycle to verify heater is working and cx concurs the heater is coming on as the majority of the items are drying, i explained to cx how plastics dont absorb heat very well, and also went through cx education including the importance of using rinse which cx has been and purging hot water at the sink which she was unawre of. unit working as designed, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near McLean, VA 22102
Jason A.
Job Details: 05/31/2022
CX complaint water leaking from bottom of RC. Warm temps & fan noise. Found water on bottom of RC. Partial frost pattern & fan is hitting ice. Mastic is breaking up.See SDpics. 3CountSealSyst Control UI per TSP: W10772228 Runs fan longer to prevent frost buildup > JJ; ordrng 1 3CountSealSyst (3CountSealSyst) and 1 W11457263 (RC evap assym) and 1 W10913906 (coupler) and 1 W10143759 (UV dryer) and 1 W11457241 (RCevap pan) and 1 W10878992 (cntrl-elec) and 1 W10276644 (compressor kit)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near ,
Lucas R.
Job Details: 05/31/2022
"cx complaint timer not working, checked unit found leds on u.i not lighting properly, making unit display 8 hour cycle time. stacked washer combo 2 techs needed for repair.; (created new UIS, deleted prior attachment to UisID 400712)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Arlington, VA 22204
Eric W.
Job Details: 05/31/2022
cx complant of unit not making ice inspected unnit found from white to tan is reading ol checked at valve still ol replaced valve and tested unit now dispencint water
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 05/31/2022
cx complaint is poor cooling in the fridge section. unit is set as cold as possible and set to max cool.. my prob shows 55 in fridge section. found evap completely iced up. melted all ice and tested thermistor in a cup of ice water. its out of spec. replaced with preIDed part. cx paid in full for repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Portsmouth, VA 23707
Jason T.
Job Details: 05/31/2022
"Cx complaint, shaking during high speed spin, found drive motor slipping during manual agitation test. Installed drive motor from truck stock, ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 W10890624 (Drive motor), used 1 W10890624 (Drive motor) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW07
Near Waynesboro, PA 17268
Andrew S.
Job Details: 05/31/2022
Cx complaint is that the unit is making a vibrating noise. Upon arrival I found that the tubing at the compressor was sitting against the compressor and causing some of the vibrating noise. I was able to adjust the tubing and found that the noise was not there anymore. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS3
Near Stafford, VA 22554
Robert W.
Job Details: 05/31/2022
"Cx Complaint is the upper rack is falling and the console isnt responding. Inspected unit and found the console start and canel not responding at all and lights on console very dim, Also found upper rack adjuster has failed causing upper rack to not stay in place. Ordering console and adjuster, housing, cover; ordrng 1 WPW10475780 (Console) and 2 WPW10546503 (Adjuster)s and 1 WPW10195372 (Housing) and 1 WPW10195373 (Housing) and 2 WPW10250162 (Cover)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Brookeville, MD 20833
Israel R.
Job Details: 05/28/2022
Installed new inner door and tested. Unit is now closing all the way hinges are good. THe customer stated that the gromet frame for the mounting screws were broken by last tech and the tech told him we will order them. Ordering grommets. Call customer when part is available.; ordrng 4 W10759525 (grommet)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB03
Near Silver Spring, MD 20906
Israel R.
Job Details: 05/28/2022
"Customer complaint unit is making loud hummin noises, door plug missing and the door swings out all the way. I tested the unit and the unit is cooling fine no over frosting not under cooling. Ran load test compressor is working fine is jsut humming normal noise. I tested fans, damper and defrost. An nothing no noises normal hum when everything is running. The customer then told me that the unit just runs all the time. but temps are good. 0 at freezer and 39 in the refrigerator. The door is working fine she thinks that the door open all the way is not right but i explained to her that if the door does not open all the way she will not be able to take the drawers out. The plug missing is one of the plastics screws that covers the hole. over 30 days not garranty they are covering plug.; ordrng 1 WP12246608 (button- pl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Germantown, MD 20874
Israel R.
Job Details: 05/28/2022
Customer complaint unit door is uneven. I found the refrigerator door is not aligned. I found the unit was not level when it was delivered. I adjusted the door and level the unit. The unit is brand new less than 30 days. Unit is back to normal operations.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334DBL0
Near Gaithersburg, MD 20878
Israel R.
Job Details: 05/28/2022
Customer complaint unit top slider need replacing. He gave me the parts replace it. Collected 165.
We serviced a
JENNAIR MICROWAVE
Model JMC2430IL03
Near Gaithersburg, MD 20878
Israel R.
Job Details: 05/28/2022
Customer complaint unit is not turning on. the power button is turning on and the unit chimes and then turns off. no display. The light is on inside no display. UI is getting power but is shorting and turning off. Ordering new UI. Call custoemr when part is available.; ordrng 1 W11451816 (UI)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Rockville, MD 20850
Israel R.
Job Details: 05/28/2022
Customer complaint unit is gasket is ripping and the end cap is broken. Replace the gasket and endcap. The left side door is ripping as well. Unit needs left side gasket as well. Ordering gasket.; ordrng 1 W10830046 (gasket-fip)
We serviced a
WHIRLPOOL DRYER
Model WED8300SW2
Near Potomac, MD 20854
Israel R.
Job Details: 05/28/2022
Custoemr complaint unit is not starting and is displaying F1 error. I tested the unit and the unit is not spoinnig. Removed the ciontrol and foundcontrol is failure. Replace control collected in full unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM
Near Bethesda, MD 20817
Israel R.
Job Details: 05/28/2022
Customer complaint unit top rack is falling over. The adjuster have fail. Intalled new adjusters and tested. Unit is back to normal operations.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Blades, DE 19973
Frederick R.
Job Details: 05/28/2022
CX called RAC and said they had a family event and had to reschedule. 3ct sealed sysytem; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Norfolk, VA 23513
Jason T.
Job Details: 05/28/2022
"Cx complaint, will not finish a wash cycle, error codes F7-E1 basket speed fault F7-E6 motor fault, found drive motor slipping during manual agitation test, also shifter and capacitor shorted. Installed parts from truck stock to complete the repair, ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 W11283592 (Drive motor) and 1 W11395618 (Capacitor) and 1 W10913953 (Actuator), used 1 W11283592 (Drive motor), 1 W11395618 (Capacitor), and 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Laurel, DE 19956
Frederick R.
Job Details: 05/28/2022
"CX complaint is WM not working at all. Inspected/tested and verified complaint. Ran test mode and unit would fill with water and then stop. Shifter was not moving to agitate or spin. Looked under unit saw actuator not working. Replaced actuator from VS. At this point i found black wire to actuator was broken. Temporarily repared connection so that unit would work for CX. Ordering lower harness. Cannot reschedule because part is FBO. FR on return only!!; ordrng 1 W11591637 (lower harness) and 1 W10913953 (actuator), used 1 W10913953 (actuator) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Virginia Beach, VA 23452
Jason T.
Job Details: 05/28/2022
"Cx complaint, bezel knobs offset from the frame assembly, installed pre-i'd bezels to complete the repair. Verified all unit functions for proper operation, working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Virginia Beach, VA 23454
Jason T.
Job Details: 05/28/2022
"Cx complaint, will not drain the water at the end of the cycle, tested all circuits, found locked drain pump. Installed pre-i'd drain pump, calibrated and tested unit...working as designed."