Service History 17 - VIA Appliance

We serviced a

WHIRLPOOL COMBO

Model WET4027HW1

Near Suffolk, VA 23435

Lucas R.

Job Details: 05/04/2023

"cx complaint unit not starting, checked unit found door switchg unseated from harness, reseated door switch, tested, unit working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Phoenix, MD 21131

Bernard M.

Job Details: 05/04/2023

"Cx complaint unit doesn't make ice. Entered diag and ran test 120 and icemaker passed all tests. Ran test 97 and didn't hear the valve come to fill. Removed icemaker and found the fill tube heater didn't have continuity. The connection has proper voltage. Ordering valve and fill tube, once parts are in contact cx to reschedule; ordrng 1 W11596134 (fill tube heater) and 1 W11535162 (inlet valve)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near North Potomac, MD 20878

Ricardo S.

Job Details: 05/04/2023

"Replaced parts, but a screw does not want to come out, order part; ordrng 2 w11404293 (screw)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Culpeper, VA 22701

Eric F.

Job Details: 05/04/2023

Need to clarify a few things with office befor rescheduling work. Rescheduling job for tomorrow to follow up.; schdld next appmnt for 5/5 FRI !

We serviced a

WHIRLPOOL WASHER

Model KDTM704KPS0

Near New Cumberland, PA 17070

Fred G.

Job Details: 05/04/2023

cx complaint unit is not spinning and draining. inspected unit and found door switch was faulty. qouted cx and cx accepted. replaced door switch and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Lucas R.

Job Details: 05/04/2023

"cx complaint unit not cooling, checked unit found compressor internally locked, s code covers repair S71162, sealed system tech needed for return visit.; ordrng 1 W11109499 (drier-tube) and 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 w11506635 (coupler) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Edgewater, MD 21037

Emmanuel R.

Job Details: 05/04/2023

"Replaced compressor and evap, vaccum and filled. While testing the compressor or fans didnt want to come on. Ohmed out compressor and its in spec. Entered diagnotics something wants to activate but the heater. I bypassed the control and manually supplied 120v to compresoor, compressor kicked on and evap started building a frost pattern. Unit need a control board.; ordrng 1 W11371382 (control) and 1 looklook (Customer has multiple applainces on one outllet, advised it may become a issue in the future.)"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Potomac, MD 20854

Roberto I.

Job Details: 05/04/2023

"Cx complaint washer not starting F1E1 on display.Ran test mode, confirmed F1E1. Ran a test cycle, the error popped up. Power supply ok, replaced acu using pre id part. Unit tested ok. Collected $428.40"

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Columbia, MD 21046

Robert L.

Job Details: 05/04/2023

"installed door switch per previous, tested all ops ok, office collected $165 part install fee, unit has 24 month part warranty only 90 day labor"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Lucas R.

Job Details: 05/04/2023

"cx complaint unit not cooling, checked unit found compressor internally locked, s code s71162 covers repair, sealed system tech needed for return visit.; ordrng 1 w11506635 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11504415 (coupler) and 1 W11370574 (compressor) and 1 W11109499 (drier-tube) and 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Selbyville, DE 19975

Frederick R.

Job Details: 05/04/2023

need additional parts that I missed when I originally ordered. I didnt realize rollers were separate from pins.Attempted to adjust top hinges. Spoke to ED from WPTL .. Ed wants shims ordered to shime back of unit in an attempt to twist the cabinet to make doors even. Ordering rollers and shims Cannot reschedule due to FBO parts; ordrng 2 W10774846 (roller-cab)s and 10 4387828A (shim)s

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Woodbridge, VA 22192

Tanner B.

Job Details: 05/04/2023

"1-w10913953 actuator and 1- w10721967 spultch if cx calls back .. created qoute for job to be done today , but cx declined .. units shifter and splutch failed, explained the possiblity of trans going soon because of gear oil .. Cx paid svc call and declined repair .."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Lucas R.

Job Details: 05/04/2023

"cx complaint unit not cooling, checked unit found compressor internally locked, unit falls under s code s71162,. sealed system tech needed for return.; ordrng 1 W11109499 (drier-tube) and 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 w11506635 (coupler) and 1 look (look)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS1

Near Annapolis, MD 21403

Emmanuel R.

Job Details: 05/04/2023

"Cs unit is now getting water or washing dishes, confirmed complaint. Found error codes f7e1 no heat ,f6e1 no or low water ,f8e1. Found unit is getting very little water thru the valve, heater element is open and washmotor just humms. Quoted customer $685.50 but the denied repairs. Collected $120 for svc call."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Suffolk, VA 23435

Lucas R.

Job Details: 05/04/2023

"cx complaint no operation, checked unit found 120 vac to filter, 0 vac output, line fuse closed.; ordrng 1 W10422269 (filter)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Portsmouth, VA 23701

Zachery R.

Job Details: 05/04/2023

"replaced both parts, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Fredericksburg, VA 22406

Robert W.

Job Details: 05/04/2023

Cx Complaint is the touch panel isnt working when holding the start button display cuts off and wont start the cycle. Inspected unit and found this is the same issue im getting the display isnt responding properly. Ordering Console; ordrng 1 W11591400 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Lucas R.

Job Details: 05/04/2023

"cx complaint unit not cooling, checked unit found compressor internally locked, unit under s code s71162, sealed system tech needed for return.; ordrng 1 W11506619 (coupler) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11370574 (compressor) and 1 W11109499 (drier-tube) and 1 W11506635 (coupler) and 1 look (look)"

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS05

Near Centreville, VA 20120

Demonte S.

Job Details: 05/04/2023

Installed the one bezel that was ordered. Unit will need four more bezels. ; ordrng 4 WPW10559494 (Whirlpool Cooktop Knob Grommet)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Culpeper, VA 22701

Eric F.

Job Details: 05/04/2023

"Confirmed cx complaint ice maker over filling. Found ice maker fill tube backed out of ice maker assembley, spilling over rear of ice maker. Reinstalled tube, tested unit, unit working as designed."

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near Mineral, VA 23117

Thomas B.

Job Details: 05/04/2023

Cx complaint unit is not working properly per cx ran high and low tests came out spot on cx has ovens 20 degrees above from calibration high of 390 low of 348 averaging 370 degrees F unit is working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Lucas R.

Job Details: 05/04/2023

"cx complaint unit not cooling, checked unit found compressor internally locked, unit falls under s code.S71162, sealed system tech needed.; ordrng 1 W11109499 (drier-tube) and 1 W11506635 (coupler) and 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Dover, DE 19904

Taylor F.

Job Details: 05/04/2023

Cx complaint is filter reminder light on. Informed cx how to reset filter reminder and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Harbeson, DE 19951

Taylor F.

Job Details: 05/04/2023

Replaced door gasket from previous diagnosis and unit is now working as deisgned. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Lucas R.

Job Details: 05/04/2023

"cx complaint unit not cooling checked unit found compressor internally locked. unit falls under s code S71162, sealed system tech for return visit; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier-tube) and 1 W11506635 (coupler) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Fredericksburg, VA 22408

Robert W.

Job Details: 05/04/2023

Replaced Bin and IM unit tested and is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Chesapeake, VA 23320

Austin D.

Job Details: 05/04/2023

came out to resolve the issue. readjusted the hinges. repalced the doors. unit is runnning as designed

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Suffolk, VA 23435

Lucas R.

Job Details: 05/04/2023

"cx complaint knob loose, checked unit found metaab inside of knob unseated causing control not to turn, reseated, calibrated, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near New Kent, VA 23124

Carl A.

Job Details: 05/04/2023

"replaced all parts tested and calibrated unit works as designed ,found when replacing water vavles not water pressure ffor the hot water advise cx they will need a plumber as unit can only be use on tap cold for now"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Suffolk, VA 23435

Lucas R.

Job Details: 05/04/2023

"unit located in building 2012 unit 411cx complaint unit not cooling, checked unit found locked compressor s code s71162 covers repair, sealed system tech needed for return visit.; ordrng 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11370574 (compressor) and 1 W11506635 (coupler) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Silver Spring, MD 20904

Brian F.

Job Details: 05/04/2023

"Cx states drawer not auto closing, tested and confirmed. Installed new slide rail and shelf, tested, drawer now auto closes properly."

We serviced a

WHIRLPOOL DRYER

Model WET4027HW1

Near Suffolk, VA 23435

Lucas R.

Job Details: 05/04/2023

"cx complaint noisy operation, checked unit found blower rubbing in housing, adjusted housing to allow proper clearance, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near ,

Justin S.

Job Details: 05/04/2023

cx says they can hear a high pitched noise when in active cooling. cx can hear the high pitch noise but i cant. the noise they say is from the back. confirmed not the pipes touching or the condencer fan. the unit needs ss work; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evaporator) and 1 W10143759 (drier (service)) and 1 W10913906 (coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Chesapeake, VA 23320

Austin D.

Job Details: 05/04/2023

cx complaint the unit is not cooling. checked the unit and fond a defrost issue. found that the brown wire had come unseated. replaced the heater and thermistor. tested operaiton. unit is running as designed. did find a cracked ice bin. this will allow ice to fall out and potentionally mix plastic chunks in with the ice. will return with a new bin to resovle the issue. talked to cx and cx and i agree that the ice bin can be easily installed by the cx. i showed him multiple times how to remove and install. cx would rather do it himself other than take off another day of work. send part directly to cx.; ordrng 1 WPW10558424 (ice bucket)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Darlington, MD 21034

Neil H.

Job Details: 05/04/2023

"REPLACED THE GEARCASE CLUTCH ,ACTUATOR,BELT RECALB WASHER UNIT TESTED GOOD."

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ4

Near Laurel, MD 20707

Brian F.

Job Details: 05/04/2023

"Installed new TT motor, tested, unit is now working properly."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Lanexa, VA 23089

Carl A.

Job Details: 05/04/2023

"cx complaint of unit not working checked unit t o find the following error codes F8E1,tested unit to find that water vavles had an internal failer replaced vavles from truck stock, tested and calibrated unit works as designed cx dose not have email; ordrng 1 W11210463 (valve CA / VS), used 1 W11210463 (VALVE CA / VS) from stock"

We serviced a

MAYTAG RANGE

Model MGR6600FZ6

Near Fredericksburg, VA 22405

Robert W.

Job Details: 05/04/2023

Replaced Dsi and unit is lighting but wont stop clicking. Ordering harness and will use valve on return.; ordrng 1 W11161843 (Harness)

We serviced a

WHIRLPOOL DRYER

Model WED9750WW0

Near Chesapeake, VA 23322

Branden R.

Job Details: 05/04/2023

came out and replace all parts needed for repair . tested unit and unit is running as designed reassembled unit and tested once more unit is running as designed . cx pay 110 for labor .

We serviced a

WHIRLPOOL RANGE

Model WFG500M4HS00

Near Washington, DC 20037

Samuel R.

Job Details: 05/04/2023

checked gas pressure and pressure went past 35psi.gas pressure is to high.unit is good.cxc will call gas company.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Washington, DC 20011

Brian F.

Job Details: 05/04/2023

"Installed new ui and ui housing, tested, unit is working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Ocean View, DE 19967

Frederick R.

Job Details: 05/04/2023

CX had to leave and wanted to reschedule. Rescheduled for Thurs. 5/18/23; schdld next appmnt for 5/18 THU !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Nottingham, MD 21236

Dustin F.

Job Details: 05/04/2023

"CX answered the door, stated she tried to cancel with the call ahead but didnt get an answer. no work done no charges needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB05

Near Virginia Beach, VA 23452

Orbie

Job Details: 05/04/2023

cx complaint unit dripping worse than last repair. adjusted water tube in door to improve water coming out straight. called techline spoke with adrian to document. advised to install checkvalve at bottom of unit.; ordrng 2 WP2314271 (connector)s and 2 8201815 (connector)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Glen Allen, VA 23060

Kyle A.

Job Details: 05/04/2023

Installed door and unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT975SAHV0

Near Richmond, VA 23228

Chris B.

Job Details: 05/04/2023

cx comp unit adjusters are not alighn insp unit conf cx comp ordering rack adjuster and stops; ordrng 1 WPW10082853 (clip) and 1 W10712395 (adjuster kit) and 2 WPW10508950 (slide rail stop)s

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Salisbury, MD 21801

Michael E.

Job Details: 05/04/2023

Replaced lower harness and control as per previous diagnosis. Drain pump not operates when UI unplugged but UI not powering up. Do have 12.6vdc and 5vdc to UI from control. Called WPTL and went over findings. TL asked me to put new UI on and i did and it is powering up but we were unsucessful in getting control and UI to synchronize. TL advised me that he is sending this in for review and they will be contact me by email or phone once reviewed. Job is complete pending WP review.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, VA 23220

Chris B.

Job Details: 05/04/2023

cx comp unit will walk inps unit found no errors stored insp unity threw test mode found unit will walk and wobble in high spin on test mode replaced suspention tested unit found basket still wobbling insp spanner found found it to be hand tight tightented spanner nut tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FVGXWS07

Near Glen Allen, VA 23059

Joseph D.

Job Details: 05/04/2023

"Customer declined to provide email code customer for replacement ice and water paddles filter housing and customer declined quote; ordrng 1 WPW10152859 (Paddle) and 1 WP2194719 (Clip) and 1 WP2162361 (Switch) and 1 W10823377 (Ice paddle) and 1 WPW10121138 (Housing), used 1 8201537 (Switch) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Lititz, PA 17543

Justin L.

Job Details: 05/04/2023

Cx complaint soap not dispensing properly. Was able to access unit and verify model and serial. Inspected unit and found dispenser cracked so when you put soap in it just runs out and then when filling with water its causing it to divert down housing causing small leak. Ordering dispenser and once approved office will need to contact to set return.; ordrng 1 W10919352 (dispenser) and 1 look (look)

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA1

Near Baltimore, MD 21212

Alexander D.

Job Details: 05/04/2023

"both control and harness were supposed to be shipped to the cx but she only has harness, control hasnt come in yet. tried replacing sump asm anyway. tested unit. autotest completed properly, no errors came back. and unit is filling and washing in normal operations. control and harness not needed. unit is now working properly.; ordrng 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Hanover, MD 21076

Israel R.

Job Details: 05/04/2023

"Customer complaint unit is leaking. I tested the unit and found signs of leaking white stains on the floor, wood is swollen and stains on the insulationg of the unit. They had dishes in it and i found forks stikking out of the forks rack and they also have disposable plats and forks in the dishwaser. I also found they are using the wine rack as a big spoon rack and sticking the spun pass and blocking the upper sprayer. I ran test and completed not leaks. I ran 1 hour wash and not not leaking. I cant replicate the leak but it seems like is a loading issue. Adviced the customer to revise manula for propper loading and to keep items from blosking spinn on the arms. Could be locking the arms and spraying over the lip."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Crofton, MD 21114

Shawn D.

Job Details: 05/04/2023

"cx complaint unit is not starting the cycle and squeek noise. inspected unit and checked for errors and had none, servuce cycle completed with no noise. tilted unit back and removed belt and spun gearcase and noise appeared. noise is in gearcase. put unuit back together and showed cx how to start a cycle and worked everytime but still is not conviced its woking. ordering gearcase and control marking motor,splutch and belt use on return 2 count job on return; ordrng 1 W11454741 (gearcase) and 1 W11603810 (control) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GT2SHMXMS01

Near Baltimore, MD 21215

Shane M.

Job Details: 05/04/2023

cx complaint the unit freezing everything in rc/fz. found a thermostat issue. part is NLA cx paid svc by card.

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Stanley, VA 22851

Danny R.

Job Details: 05/04/2023

found power source conection at control was loose not getting full 240 reseated conection now heats wellchecksok

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Tysons, VA 22102

Christian C.

Job Details: 05/04/2023

"Cx complaint tub is hanging and start button is defective. Inspected unit found suspension defective. Found console and control also defective. Ordering console, control, and suspension.; ordrng 1 W11226498 (console) and 1 W11607637 (control) and 1 W11217817 (suspension)"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Baltimore, MD 21215

Shane M.

Job Details: 05/04/2023

"cx complaint the unit front panel glass is peeling away, feels like door gonna fell apart. can confirmed. ordering front glass w nameplate.; ordrng 1 W11176456 (front glass) and 1 w11178521 (nameplate)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ00

Near Bel Air, MD 21014

Neil H.

Job Details: 05/04/2023

CX COMPLAINT THE UNIT ISN'T COOLING PROPERLY FOUND 120VAC AT EVAP FAN BUT NO MOVEMENT NEEDS NEW EVAP.; ordrng 1 WP2315539 (motor-evap)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near York, PA 17404

Sal R.

Job Details: 05/04/2023

"Per the previouse tech, I was able to access and replac ethe slider / clutch and the rotor cover . I then recalibrated and tested unit.I found the unit to be opperating as designed. Unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, MD 21202

Alexander D.

Job Details: 05/04/2023

"cx complaint unit not cooling properly, rc door gasket door and a chunk broke off of rc door liner. upon arrival noticed live roaches crawling everywhere. advised cx he needs to provide us with exterminator receipt before we can service unit. cx said thats bs cause he didnt see that in writing anywhere in his contract? and hes not spending money on an exterminator and said we just lost a cx. advised cx to call office and they can explain our infestation protocol more. didnt get a chance to explain ill need to see receipt. if job comes back, unit will at least need black rc door(LW10803934) and inform cx we will need to see receipt to verify warranty because nothing comes up in entitlement search; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Stafford, VA 22554

Robert W.

Job Details: 05/04/2023

"CX Complaint is the unit isnt working just making noise. Inspected unit and found error for actuator tested unit and actuator and its good motor isnt spinning just buzing ohm out motor and its testing good, replaced cap and tested unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Petersburg, VA 23803

John P.

Job Details: 05/04/2023

CX complaint unit becomes off balance found spanner nut loose tighten nut calibrated tested working as design

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Stanley, VA 22851

Danny R.

Job Details: 05/04/2023

found icemaker conection not seated resetaed connection now runs and checks ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Chantilly, VA 20151

Richard B.

Job Details: 05/04/2023

"CX complant. Water dispensing loudly. Inspected unit and confermed issue. .reseated filter and unit will need a filter housing . CX advised wall pipe shutoff needs to be addressed . Unable to shut off water . After CX has water supply issue addressed , cx will call back ..RB; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HC0

Near Timonium, MD 21093

Alexander D.

Job Details: 05/04/2023

"cx complaint unit not running thru cycles, wont even fill. inspected unit and verified complaint. f7e4 error stored. found magnet on slider came loose and is preventing it from engaging with rotor. replaced slider from v/s. ran calibration and autotest. unit is now working properly. quoted 266.14, paid in full with c/c; ordrng 1 W10734521 (slider(AD v/s)), used 1 W10734521 (slider(AD v/s)) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Westminster, MD 21157

Brian R.

Job Details: 05/04/2023

pulled unit to replace bulb. opened door to make sure it worked and it did. put unit back and opened door and no light. pulled unit again and tested bulb and bulb good just no light. went into test mode to turn relay on and nothing. tried running microwave and it wont run. while looking unit up the fan came on and the console started blinking and unit shut down and came back on and said power outage but there wasnt one. he said light never worked since they moved in. rescheduled cx for tuesday but if i can get parts sooner i will come back before. he works from home for now. advised i would update and let office know and see what they can do.; ordrng 1 W11238401 (Light Transformer) and 1 W11325603 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Lorton, VA 22079

Lloyd B.

Job Details: 05/04/2023

Cx complained the units door did not close. Inspected the unit and found the upper rack wasn't hitting the rail in the back causing it to stick out and the door not close. Removed middle rack and reinstalled and tested and the door now closes. Job complete

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Colonial Heights, VA 23834

John P.

Job Details: 05/04/2023

Found noise coming from rollers replaced tested working as designed

We serviced a

JENN-AIR RANGE

Model JDRP430HL01

Near Severna Park, MD 21146

Israel R.

Job Details: 05/04/2023

6324908. Customer complaint unit is still doing the same thing. I tested the unit and found the unit is heating but after it gets warm the unit displays 3 blinking lights F2E1 i tried to get into diagnostics and i was not able to get in. I Called techline and they told me if i can get into diagnostics i need to replace the UI. I replaced UI and tested and when the unit was heating up i got the 3 blinking light stuck. I notice the convection is turning on but the cooling fan is just humming and i the front panel is getting really hot and promting the error. Ordering cooling fan.; ordrng 1 W11248652 (blower)

We serviced a

KITCHENAID OVEN

Model KSDG950ESS2

Near Timonium, MD 21093

Alexander D.

Job Details: 05/04/2023

replaced bake element. tested unit. unit is now working properly

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX505ESS2

Near Richmond, VA 23227

Chris B.

Job Details: 05/04/2023

insp unit unit ewill need drain pump W11542868 81.45 recirc pump 138.89 and water valve 132.64 collected 120 sc cc

We serviced a

WHIRLPOOL FREEZER

Model WRF540CWBM01

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/04/2023

"Replaced parts, bypassed thermostat and forced defrost. the unit worked as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx988siBM01

Near Richmond, VA 23236

Joseph D.

Job Details: 05/04/2023

Found 120 volts to heater yet water line Frozen. Confirmed via tech line that logic in UI is not sending signal to main control must replace UI; ordrng 1 W10789393 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Chesapeake, VA 23321

Zachery R.

Job Details: 05/04/2023

"replaced parts, ran test 12, no faults after test cycle, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, VA 22033

Richard B.

Job Details: 05/04/2023

"CX complant. Fridge not cooling. Inspedted unit and found unit is brand new but been sitting waiting for remodelers, and found unit not cooling. Found fans running , Evaps and condenser. Compressor not running. Found compressor getting 122 volts. Inverter box has no green light . Ordering sealed system . Further work needed , Not in stock. RB; ordrng 1 W11557671 (compressor) and 1 W11504431 (tube) and 1 W11504415 (tube) and 1 W11504416 (tube) and 1 W11506635 (tube) and 1 look (look) and 1 w10913906 (stub) and 1 wpw10143759 (dryer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Pikesville, MD 21207

Shane M.

Job Details: 05/04/2023

"cx complaint the unit isnt cooling proper. found frost issue on both rc/fz evap SDPICS. sealsystem issue gave a quote for rc evap compressor & drier. $1,351.74 cx paid svc by card."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Montpelier, VA 23192

Thomas B.

Job Details: 05/04/2023

Cx complaint unit is not working properly inspected unit found the unit will not come on the lights are on but nothing is working and controls are not working ordering the control and the inverter assy; ordrng 1 W11580519 (Control) and 1 W11661848 (Inverter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model Ed5fvgxws07

Near Prince Frederick, MD 20678

Shane B.

Job Details: 05/04/2023

cx complaint is the unit leaking from underneith. when i arrived water was turned off. i had cx turn it on and found it leaks form the front of the filter head. with filter removed it still leaks. unit needs filter housing. quoted cx for repair. they paid service call and said they may fix it themselves but went sure. told them quote is good for 30days and to call office if they want to go ahead with repair. cx paid service call by check.; ordrng 1 WPW10121138 (housing)

We serviced a

KITCHENAID REFRIGERATOR

Model KUIS18NNXS0

Near Cockeysville, MD 21030

Alexander D.

Job Details: 05/04/2023

"replaced bin thermistor. cx mentioned she doesnt think thats why water isnt draining out of unit she would also like the recirculation hoses replaced because theyre full of mold. verified complaint, water still not draining out. also noticed reservoir drain pump running but not pumping any water out and its leaking. unit has gravity drain system. the stand pipe in floor isnt centered behind unit so unit has a longer drain hose thats like a garden hose installed. found drain hose is kinked behind unit. tried unkinking but its creased and will kink again. cant push hose further into standpipe because pipe turns. have to try shorter hose that comes with unit but not sure if it will line up. ordering drain hose, recirculation hoses and reservoir drain pump.; ordrng 1 W11566407 (reservoir drain pump) and 1 WP2185626 (reservoir hose) and 1 WP2313890 (hose) and 1 2208453 (drain tube) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Richmond, VA 23220

Chris B.

Job Details: 05/04/2023

cx comp unit will not cycle insp unit conf cx comp found unit ewill work in test mode and go threw no probolem but in normal operation unit will not cycle ordering control W11603810; ordrng 1 W11603810 (control)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Stewartstown, PA 17363

Sal R.

Job Details: 05/04/2023

CX complain t was that the unit would not stop running. I found that drain pump would rin when the unit was plugged in. I was able to acess and replace the control and unt test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS342FIAM02

Near Catonsville, MD 21228

Robert L.

Job Details: 05/04/2023

"cx complaint dispenser not always working and lights stobbing, confirmed light issue, replace RC LED module from truck stock, all lights returned to normal, found when switch pressed no activation, after 3 times started working intermitten seperator, ordering seperator; ordrng 1 W10616148 (door-ice) and 1 w10714973 (ice door seperator)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Hyattsville, MD 20783

Brian F.

Job Details: 05/04/2023

"Cx states unit not making ice, IM was on, npo ice in bin. IM cycled, valve activates, IM did not fill, found ice blocking fill tube. Cleared and reinstalled fill tube, IM cycled and filled. Unit is now working properly."

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Suffolk, VA 23434

Zachery R.

Job Details: 05/04/2023

"cx complaint wet dishes at end of cycle, checked unit, cx is using rinse aid. unit displaying f7e1 no heat. ran auto test cycle. heater is good, unit working as designed, advised cx to prime hot water at sink before starting dishwasher."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Westminster, MD 21158

Bernard M.

Job Details: 05/04/2023

Cx complaint unit doesn't spin out clothes. Entered diaga and found error code F0E5 off balance. Ran recalibration and found the basket didn't spin and washplate spun fast. Rempoved plate and found the teeth worn down inside along with drive shaft being worn down. Gave cx quote for full repair and he'll be purchasing new unit. Cx paid $120 service fee

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Columbia, MD 21044

Robert L.

Job Details: 05/04/2023

"cx complaint door not falling gringing, found piece, found right hinge pitot sheared offnot holding door in place, Tub has lifetime warranty, quoted $340 for repair, cx wants to call customer care, collected $120 MC ............... quoted $220 labor for 2 count tub job........... order tub/hinges/linkage if cx gets parts autho; ordrng 1 WPW10681507 (tub-dishwr CBE)"

We serviced a

AMANA MICROWAVE

Model AMV2307PFS3

Near Laurel, MD 20724

Israel R.

Job Details: 05/04/2023

Customer still haing the same message door close open door. Installed new interlocks and control. unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDW02

Near Centreville, VA 20120

Demonte S.

Job Details: 05/04/2023

"Inspected the unit. Found that the cx is saying that the Food isn't freezing properly in the Freezer Section. Checked the Temperature Selector in the Refrigerator Section. Temperature is almost set to max. I then. Checked the Freezer Temperature. I'm getting 12.4 Degrees. Checked the Evaporator. Evaporator has only 2 coils that are frosting at the top of the Evaporator on the back side. Unit will need the Compressor, Couplers Access Valve & Drier ( Drier is in the Compressor Box.) ( Any questions please check Sd Pictures.); ordrng 1 W11580057 (COMPRESSOR) and 2 W11506619 (Whirlpool Refrigerator Coupler)s and 1 W11578570 (COUPLER) and 2 W11504415 (Whirlpool Refrigerator Coupler)s and 1 W11504445 (Whirlpool Refrigerator Coupler) and 1 W11504447 (Whirlpool Refrigerator Coupler) and 1 W11506635 (Access)"

We serviced a

WHIRLPOOL RANGE

Model MGR6875ADB

Near Catonsville, MD 21228

Robert L.

Job Details: 05/04/2023

"cx complaint display beeps randomly, cx had video, lower timer 2 button seeming to activate, cx has reset power but still happens, cleaned membrane, wuoted $603 for repair, cx to way options, collected $120 amex; ordrng 1 WP5701M80260 (main control black)"

We serviced a

JENNAIR MICROWAVE

Model Jmw2430dp03

Near Arlington, VA 22207

Jason A.

Job Details: 05/04/2023

CX complaint MW+O F2E1 error code. Tried to clear error but error returns & cannot do anything else. JA customer service told CX to reset breaker to clear error while she was in warranty or contract. CX did not want to pay for repair & will be calling JA. Added part # for return & left quote > JJ; ordrng 1 W10887855 (panl-cntrl 638.22)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Disputanta, VA 23842

John P.

Job Details: 05/04/2023

"Installed water valve and fill tube that were on site, if CX calls back will need pressure reducer kit and hose"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Germantown, MD 20874

Ricardo S.

Job Details: 05/04/2023

"Cx complains that the microwave door won't close, inspected unit, the switch door holder are stuck, holders cks ok, no broken, unit tested several times with cx and door works fine"

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS05

Near Fairfax, VA 22031

Christian C.

Job Details: 05/04/2023

Installed cooktop and bezel. Installed new bezel on fan knob. Only only 1 bezel ordered. Ordering 6 more bezels.; ordrng 6 W11240529 (bezel)s

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Lancaster, PA 17603

Justin L.

Job Details: 05/04/2023

Cx complaint unit not heating. Was able to access unit and found 242.3VAC incoming into unit. Ran and found tumbling and timer moving but no heat. Removed back panel and found tco reading OL and element had 9.6 Ohms but was starting to crack. Quoted cx for repair and collected full amount. Unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Salisbury, MD 21804

Michael E.

Job Details: 05/04/2023

"CX complaint: no cool both sections. Teswted and verified complaint. RC at 60 and FC at 30 degrees. I took a pic of evap to document. Bottom of evap has defrosted but only to above the bottom coil. Bi metal test passed showing a 1. Forced defrost is heating the element. Defrost is running but not for long enough todefrost. Called WPTL After going over the work done so far and todays findings, TL recommended i replace the UI. Ordering UI. Scheduled return visit for 5/10 PM; ordrng 1 W11567938 (UI)"

We serviced a

WHIRLPOOL RANGE

Model WOS51ES4ES00

Near Emmitsburg, MD 21727

Andrew S.

Job Details: 05/04/2023

Cx complaint is that the door handle on the oven has come loose. Upon arrival I found that the nut has loosened off of the RH screw. I was able to access the panel and resecure the nut. I then reassembled the unit. Unit now functioning as intended. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS5

Near Annapolis, MD 21401

Emmanuel R.

Job Details: 05/04/2023

"Cs lower rack no longer moves in and out smoothly, confirmed complaint. I found the wheels on the both sides has frayed and rack in touching the base of unit creating drag. Replaced roller wheels and tested unit. Unit is now working as deisgned."

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290REP00

Near Arlington, VA 22203

Jason A.

Job Details: 05/04/2023

CX complaint FRIDGE RC items are freezing. Verified complaint. CX has vegetables & liquids frozen saved to show issue. RC set to 38F & FC 0. Checked damper is not leaking past & FC evapfan doesnt runn constantly. CX has extra 1yr builder warranty > JJ; ordrng 1 WPW10116216 (cntrl-elec RC UI) and 1 WPW10120827 (cntrl-elec (35))

We serviced a

MAYTAG FREEZER

Model MZF34X16DW01

Near Frederick, MD 21704

Ricardo S.

Job Details: 05/04/2023

"Cx complains that the unit not cooling for couple days but now started to cool in the lower setting, inspected unit, Fc temp read 26 degrees, evaporator fan cks and works ok,,but the frost pattern in the evaporator is bad, found 2 block of ice on each corner,, sealed system restriction or leak.. order compressor and drier 2 COUNTS JOB; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 2 COUNTSJOB (2 COUNTS JOB)s"

We serviced a

WHIRLPOOL DRYER

Model WGD560LHW3

Near Silver Spring, MD 20901

Brian F.

Job Details: 05/04/2023

"Installed new motor, tested, unit is working properly. Was told by techline that motor is a 'quality assurance return' part, that is why motor is in my bin."

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