We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Washington, District of Columbia
Shawn D.
Job Details:
11/29/2023
"cx complaint s.s. work has been done by another company she said unit never sounded right after repair and noise got worse and cooling stops working at times. inspected unit and tried to check temps and all my stuff is to cold and is not working at this time first job of the day 20 degrees outside. unit is running is feels cold she said freezer still freezes but compressor is knocking. i pulled unit out and compressor is knocking and sounds really bad some times it knocks so bad the whole compressor is moving. conendenser line looks like its starting to rot. unit needs a new comprsssior and condenser compressor is not instock so called into office and rescheudled for 12/5/23 on me on for return 3 count job s.s, tech only; ordrng 1 W11592010 (compressor kit) and 1 W11548259 (condenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Richmond, Virginia 23236
Joseph D.
Job Details:
11/29/2023
Replaced evaporator noticed zero charge the thing unit vacuumed to 28 in hectagrid charged with 5.5 Oz 134a unit holding charge full Frost pattern low side at 8 PSI.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Colonial Heights, Virginia 23834
Chris B.
Job Details:
11/29/2023
cx comp unit will make loud thunping noise insp unit could not duplicate cx comp did find wire not seated on water valve seated wire no errros stored ran unit threw test mode 3 times and added another wash cloth to hose to keep from hitting wall unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Richmond, Virginia 23235
Joseph D.
Job Details:
11/29/2023
Replace control preheated unit error no longer occurring unit working is designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Midlothian, Virginia 23113
Joseph D.
Job Details:
11/29/2023
Replace sump in sump now starting properly no other issues detected working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hopewell, Virginia 23860
Chris B.
Job Details:
11/29/2023
cx comp unit will leak from front right cornoer of door insp unit conf cx comp found outer door not seating to inner door as should seems outer door is warped along with inner door allowing water to seep threw sides of door and leaking onto floor ordering inner and outer door and hinges to complete repair; ordrng 1 WPW10274902 (panel) and 1 W11613573 (l hinge) and 1 W11613572 (r hinge) and 1 WPW10254545 (gasket) and 1 W11612333 (inner door) and 1 WPW10671905 (dispencer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near ,
Chris B.
Job Details:
11/29/2023
cx comp unit will not wash dishes o dry insp unit conf cx c omp found wire not seated on heater seated wire tested unit found no errors stored and wash arms moving as desighned advised cx to prime hot water and use rinse aid unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
11/29/2023
"Cx received wrong part instead of thermostat, Rc door arrived dented. Replaced F door and installed nameplate from v/s. Called office, had thermostat W11608693 and Rc door LW10648584. We are returning on 12/5/23 to replace thermostat and defrost board.; ordrng 1 w11223753 (nameplate (RI van stock)), used 1 w11223753 (nameplate) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Potomac, Maryland 20854
Roberto I.
Job Details:
11/29/2023
"Cx complant long time to dry clothes.Tested unit , heater ok. Disconnected vent and ran a timed dry cycle on high heat. The temperature at the exhaust cycled between 165F and 127F. Unable to replicate any issue, the dryer worked as designed at the moment."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Midlothian, Virginia 23113
John P.
Job Details:
11/29/2023
"1 41, 2 20, 3 4, 4 -20, 5 35, 14 33, 16 39, 18 32, 23 51, 24 82, 25 46, 26 51, 28 37, 29 16, 30 33, 31 25, 33 32, 34 -18, 35 29, 36 -13.Checked unit found freezer temp at 16 degrees verified last 6 hours through control diagnostics found ice maker not getting below 16° preventing ice maker from making ice attempted to access freezer evap but it's completely covered in ice styrofoam will fracture to remove plastic cover ordering components.; ordrng 1 W11394920 (Evap cover) and 1 W11614809 (Harness) and 1 W11318270 (Thermistor) and 1 W10911358 (Harness) and 1 W10882092 (Heater) and 1 W11533213 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Richmond, Virginia 23231
Chris B.
Job Details:
11/29/2023
cx comp unit console dented insp unit conf cx comp found dent in console repalced console tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Washington Boro, Pennsylvania 17582
Sal R.
Job Details:
11/29/2023
"CX complaint was that the unit would not start a wash cycle. I found that the unit had a stored F7E1 error code . I was able to clear the code and ran a test cycel. I found that the unit would only make a buzzing sound during the agitation step on the auto test. I was able to access the under side of the unit and per Technical Service Pointer, I replace the Run cCap form van stock. I also replaced the actuator due to the housing fragmenting at the screw hole. I then recalibrated the unit and completed a auto test and a manuel agitation . UNit test good.; used 1 W11395618 (CAPACITOR VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Columbia, Pennsylvania 17512
Sal R.
Job Details:
11/29/2023
"CX complai t is that the unit stoped opperating a had a burning smell. I was aboe to enter diag and found a stored F7E1 error code. I cleared the code and ran a auto test. I found that the unit would only buzz during the agitation step and then moved to spi. Once in spin the unit buzzed and coded out the F7E1 again. I inspected the under side of the unit and found the run cap to be leaking dielectric oil. Per Technical Service Pointer, I was able to access and replace the run cap (W11395618) from van stock. I then recalibrated and ran a 2nd auto test and a manuel agaitation cycle. I founnd the unit to be opperating as designed. UNit test good.; used 1 W11395618 (Run Cap VS) from stock"
We serviced a
JENN-AIR COOKTOP
Model JED3536GB01
Near Henrico, Virginia 23238
John P.
Job Details:
11/29/2023
Found shorted switch replaced switch and fan tested working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D4MDM01
Near Fallston, Maryland 21047
Neil H.
Job Details:
11/29/2023
replaced the ice maker and unit checked good cycled and filled no leaking
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Mechanicsville, Virginia 23116
Chris B.
Job Details:
11/29/2023
repalced rc door gasket and fc door agket found fc door tracks bindng ordering fc door tracks to complete repair; ordrng 2 W11265130 (fc tack)s
We serviced a
JENNAIR OVEN
Model JDS1750ML0
Near Midlothian, Virginia 23112
Joseph D.
Job Details:
11/29/2023
"Installed hinges, unit sealing properly. No other issues noted."
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW1
Near Richmond, Virginia 23220
Chris B.
Job Details:
11/29/2023
repalced agitator tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Greenbelt, Maryland 20770
Shawn D.
Job Details:
11/29/2023
replaced capacitor then tested and unit now agitates and spins good. unit is good to go
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Fallston, Maryland 21047
Neil H.
Job Details:
11/29/2023
replaced the mag tube unit tested good
We serviced a
MAYTAG DRYER
Model MEDB200VQ0
Near Potomac, Maryland 20854
Roberto I.
Job Details:
11/29/2023
"CX complaint no heat.Ran the unit, confirmed no heat. Removed front, found open heater. Replaced part using pre id. Unit tested ok, collected $374.39"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS05
Near Bel Air, Maryland 21015
Neil H.
Job Details:
11/29/2023
3.5-7w/c. called techline after replacing the regulator still does poofing after 5 mins on high told to replace burner head first than if issue still not resolved valve only center burner having issue; ordrng 1 W10819916 (cap-burner) and 1 W10811599 (burnr-head) and 1 W11246817 (valve-brnr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Aberdeen, Maryland 21001
Neil H.
Job Details:
11/29/2023
replaced the control and relay unit running and not cutting off unit checked good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Virginia Beach, Virginia 23454
Carl A.
Job Details:
11/29/2023
"cx complaint of RC not cooing,checked unit to find RC not cooling ,ran unit through diag in tested 3 found that evap fan motor had failed check voltage coming checked good ,replaced evap fan motor unit working as designed break down as follows 1/W11578030,motor evap,service call break down as follows service call 139.00parts 92.69shipping 15.00labor 110.00sub total 356.69tax 5.56grand total 362.62deposit 362.62"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Silver Spring, Maryland 20906
Israel R.
Job Details:
11/29/2023
installed control board .defrosted frezer with steamer.tested unit good air flow allaround unit back to normal
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Potomac, Maryland 20854
Roberto I.
Job Details:
11/29/2023
"Cx complaint water leak from the bottom.Inspected unit, tested water dispenser, found water leaking from the inside of the Fc door, and running out from the plastic sleeve on the bottom. Quoted repait $1,176.10, with $220 labor and $120 2nd tech for freezer door W10800816 replacement. Cx wants to call Jenn Air. Cx asked me to unplugged dispenser valve to prevent anybody to use the dispenser, but I was unable to do it because the unit has a smart valve. **2 COUNTS** and **2 TECH**. Collected $139; ordrng 1 W10800816 (freezer door) and 1 2 counts and 1 2nd tech"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Potomac, Maryland 20854
Roberto I.
Job Details:
11/29/2023
Replaced part and ran the unit for about 20 minutes wit no leaks
We serviced a
WHIRLPOOL WASHER
Model MHW5100DW0
Near Washington, District of Columbia 20002
Sherwood
Job Details:
11/29/2023
cx complaint water leaking into washer when off. arrived and couldnt confirm water leaking into washer but found when running the hot valve unit would only fill with a lil bit of water. so i think hot valve is defective and may also let water pass when unit off. and cx wants new door seal. gave quote cx will call if they wish to proceed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Rockville, Maryland 20850
Julian H.
Job Details:
11/29/2023
replaced tub & drain hose tested unit & working properly
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Rockville, Maryland 20853
Israel R.
Job Details:
11/29/2023
Installed new valave and ice maker. Unit is harvesting and filling. Unit is back to normal operations.
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Washington, District of Columbia 20012
Brian F.
Job Details:
11/29/2023
"Installed new heater element, tested, element now heating. Unit is working properly."
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Elkridge, Maryland 21075
Robert L.
Job Details:
11/29/2023
installed main control per previous diag/visit. Recalibrated and tested all ops ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Laurel, Maryland 20707
Davonte
Job Details:
11/29/2023
"cx complained unit wasnt making ice and doors were uneven . after inspecting unit confirmed cx complaint. IM had an e5 error code. Im complated harvest as should. right rc door coupler was broken. also while inspecting unit , i could hear damper making loud noises. unit will need damper, door coupler and IM; ordrng 1 W11658802 (IM) and 1 WPW10479155 (damper) and 1 WPW10505294 (coupler door)"
We serviced a
JENNAIR COOKTOP
Model CVG4280W
Near Rockville, Maryland 20850
Roberto I.
Job Details:
11/29/2023
"Replaced parts, right burners tested ok"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Silver Spring, Maryland 20904
Shawn D.
Job Details:
11/29/2023
found bulb is stuck in socket. replaced the socket and bulb and tested and light now works good. unit is good to go
We serviced a
JENNAIR RANGE
Model JDRP548WP03
Near Great Falls, Virginia 22066
Jason A.
Job Details:
11/29/2023
CX complaint RANGE display flicker / blank. Checked for 14VDC & opened oven doors. Lights do not turn on. Parts OOS. CX paid in full. Control 07/01/2024 > JJ; ordrng 1 W10876298 (Apl MGR ovens) and 1 WPW10464534 (Oven UI)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406ESS00
Near North Potomac, Maryland 20878
Julian H.
Job Details:
11/29/2023
installed parts pulled unit to 30 inch vacuum filled system with 5oz of R134a & holding pressures
We serviced a
WHIRLPOOL RANGE
Model SF395LEEZ0
Near Washington, District of Columbia 20011
Brian F.
Job Details:
11/29/2023
"Cx states oven not heating, burners not lighting. Tested and confirmed, found bake ignitor measured open, installed new ignitor, tested, oven now heating. Found front left burner sparks and lights, all ignitors sparking except for back left, ordering spark harness and ignitor.; ordrng 1 3196694 (switch,ign&harness) and 1 W11032529 (igntr-surf)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Silver Spring, Maryland 20906
Shawn D.
Job Details:
11/29/2023
"replaced damper, ran test 3 and sounds good. put unit back in normal opps and unit started cooling. unit is good to go"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Moseley, Virginia 23120
Joseph D.
Job Details:
11/29/2023
Replace recirculation pump and unit appearing to work properly no other issues detected working as design
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Rockville, Maryland 20850
Roberto I.
Job Details:
11/29/2023
"Replaced parts and resetted power. Compressor and fans started, dispensers and lights worked ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charles Town, West Virginia 25414
Daniel J.
Job Details:
11/29/2023
repalced lid latch tested nothing tilted unit back drain pump kicked on, found connections at drain pump failed ordering harness; ordrng 1 W11643701 (harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Gaithersburg, Maryland 20877
Israel R.
Job Details:
11/29/2023
"Cx complained the unit gasket is coming off the door. Found the gasket not seated correctly, Heated the gasket and silicone arounf the door and reseated gasket door. Door is sealing properly. Unit is back to normal."
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Great Falls, Virginia 22066
Jason A.
Job Details:
11/29/2023
CX complaint FRIDGE has condensation frost inside. Items are soft in FC -4FC 35RC. Checked thermistors test 01 to 12 & ran test 40 CX states loud noise at compressor section. Heated seal & massage to remove flat spots & improve seal. Door has more suction when closing. Springs are weak & FC door has rust. See SDpics > JJ; ordrng 1 WPW10121046 (Cam ext assym LEFT) and 1 WP2307857 (Cam ext assym RIGHT) and 1 W11633384 (FC panel SS)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Great Falls, Virginia 22066
Jason A.
Job Details:
11/29/2023
CX complaint MW not heating door error. Checked door flatness & door springs. Adjust rails so hinge kickout doesnt contact cabinet. Found cavity light not working > JJ; ordrng 1 W11238401 (transformer) and 1 W10886919 (lamp) and 1 W11325784 (MW APl Mgr)
We serviced a
JENNAIR COOKTOP
Model JGD3430GS00
Near Clarksburg, Maryland 20871
Ricky E.
Job Details:
11/29/2023
"customer stated that the front right burner wasnt lighting. verified issue and cleaned orface cap and burner top and the same issue happened. fnd ignitor separating from the base and making a smaller spark... need parts...; ordrng 1 w11684565 (electrode, front right) and 1 w11684564 (electrode clip spring)"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Silver Spring, Maryland 20905
Davonte
Job Details:
11/29/2023
"cx complained unit wasnt cleaning dishes, confirmed cx complaint. after inspecting unit,got erroe code f4e3. motor failure. quoted cx for repair, cx stated he'll be looking to get new unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Arlington, Virginia 22202
Demonte S.
Job Details:
11/29/2023
Called Whirlpool Techline. Whirlpool had me check the pressures to the unit. I'm getting 30 Psi on the High Side & -25 Psi on the Low Side. Temperatures are 71.0 in the refrigerator . Freezer 69.8 degrees. Unit is under review. I advised the cx to allow 7-10 business days before contacting whirlpool.
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HBS01
Near Chevy Chase, Maryland 20815
Brian F.
Job Details:
11/29/2023
"Cx states ice maker now working, had to have drain routed properly and supply line had been leaking, both repaired by plumber. Inspected unit, entered diagnostic mode, tested all components, checked supply connection when valve opened, no leaks found. Reinstalled unit, powered on, unit began flush, then started making ice, unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Westminster, Maryland 21158
Brian R.
Job Details:
11/29/2023
cx complaint is door gaskets are tearing and the UI has moisture or something behing the sreen it looks like. tested and checked over unit. replaced both FF gaskets and heated to shape and form unit. will order UI as rest of unit checks and he said he has no issue. cx rescheduled for 12/5.; ordrng 1 W11642011 (UI Black)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Hanover, Maryland 21076
Emmanuel R.
Job Details:
11/29/2023
"Upon arrival I noticed the yellow tape and seal to the box are both broken like someone either opened the box, I installed the control in anyways but this control only wants to run the drain pump 24/7. Control board must be used. Reordering control.; ordrng 1 w11419051 (control reordered.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Glen Arm, Maryland 21057
Alexander D.
Job Details:
11/29/2023
"cx complaint fz icemaker leaking water into container and rc isnt cold enough, set to 36 and only 47 inside rc. cx had electrician replace breaker and it hasnt tripped since then. inspected unit and verified complaint. found icemaker fill tube tucked behind the funnel on icemaker. reinstalled filltube and tested icemaker, no more leaking. 47 in rc and 22 in fz upon arrival. thermistors seems to be reading good. rc thermistor 8.24k ohms at 45*, fz thermistor 11.4k ohms at 25*. thermistors seem to be reading good at this time. replaced control in case it got damaged from breaker getting tripped several times. advised cx to allow 3days for temps to adjust and call back if issues persist. if cx calls back send tech with damper(WPW10479155) and fz fan(W11224591)"
We serviced a
IKEA RANGE
Model IGS900DS05
Near Silver Spring, Maryland 20904
Davonte
Job Details:
11/29/2023
"cx complained unit top oven broiler stopped working. after inspecting unit, couldnt cx complaint. broiler is working as should. unit flame is igniting as should."
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Aberdeen, Maryland 21001
Neil H.
Job Details:
11/29/2023
f9e1f3e1control and pressure switch needed cx will buy new unit $139 collected went through dia fine; ordrng 1 W11201290 ( CNTRL-ELEC) and 1 WPW10448876 (switch-wl)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Gaithersburg, Maryland 20879
Israel R.
Job Details:
11/29/2023
"Cx complained unit is filling all the way up ,and starts draining , over and over. Found the unit is overfilling when washing. The customer had the control at her house. So ntalled new control and tested. Unit is back to nomal operations."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near McLean, Virginia 22102
Christian C.
Job Details:
11/29/2023
Installed filter lid and base. Tested and filter now closes. Cx tested as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Abingdon, Maryland 21009
Neil H.
Job Details:
11/29/2023
replaced the u.i. and triple valve unit checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Charles Town, West Virginia 25414
Daniel J.
Job Details:
11/29/2023
not dispensing ice but making ice tested chute opens no movement from auger inspected harness and found three broken wires at bottom of door sugguested new door part #LW11202405 customer believes defect in design will reach out to whirlpool paid service call by check
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near Poolesville, Maryland 20837
Julian H.
Job Details:
11/29/2023
CX complaint about unit F9E4 lower arm not rotating inspected on test mode confirmed top spray arm moving called TL. Ed checked resistance on spray arm motor connector p8-1 p8-3 open p8-3 p8-6 2.14ko one of the windings from spray arm motor open also did voltage test while on test mode & no power drawing to motor either issue with sump asm & control GAVE CX A QUOTE UNDECIDED TO MOVE FWD; ordrng 1 W11368634 (ctrl elec)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Silver Spring, Maryland
Shawn D.
Job Details:
11/29/2023
"cx complaint unit is laking bad floodd hr kitchn. inspctd unit found water line undersink off so reinstlled turned water on and had no leaks so far, started a cycle and started filled and then leaked right away fast coming fromrubber boot on sump assem. unit needs a new sump. tunred water back off. ordering sump/motor for return; ordrng 1 W11613479 (pump/motor)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS9
Near Bethesda, Maryland 20814
Brian F.
Job Details:
11/29/2023
"Installed new chopper blade, ran service test, completed with no errors, noise level back to normal. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Washington, District of Columbia 20011
Sherwood
Job Details:
11/29/2023
cx complaint a10. arrived confirmed installed both parts and calibrate and tested unit after install. unit is now working correctly
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Gaithersburg, Maryland 20882
Israel R.
Job Details:
11/29/2023
"Customer complaint unit is frosting on the freezer shelves, and the pantry door does not closes all the time. I found the unit is not level. The unit is leaning forward. level unit and the compressor noise came back. I found the floor is not level. When the unit is level becomes unlevel and when the unit is unlevel is level. So i was finally found a medium. The frrezer door is not closing and is not sealing the left side hand is over extending and also not self closing. Unit will need new rails and adapters. ORdering adapters.; ordrng 2 W11668672 (Rails)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bunker Hill, West Virginia 25413
Daniel J.
Job Details:
11/29/2023
per notes replaced control ran diag moving water exited out and started quick wash filled and now moving water through spray arms
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hanover, Maryland 21076
Emmanuel R.
Job Details:
11/29/2023
"Cs unit is made a loud bang and ticking noises, couldnt confirm complaint. Unit is running as deisgned. No signs of anything making a noise, customer will run the unit and see if it makes the noise again, if she calls abck preid -blower wheel WP694089, Rollers 349241T, Idler WP691366. Unit is working as designed as this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ
Near Fairfax, Virginia 22031
Lloyd B.
Job Details:
11/29/2023
"Cx complained the unit has standing water. Inspected the unit and could not duplicate the problem. Cx says the bottom of the basin is almost full at times, without them using it. There is a proper hi loop and the unit drained after being filled and wash. Plugged the sink and filled with water, when let drained, the water did not flow back into the dishwasher. Cx will call the plumber to investigate the pipes under the sink. Job complete"
We serviced a
KITCHENAID RANGE
Model KOSE500ESS20
Near Bethesda, Maryland 20814
Brian F.
Job Details:
11/29/2023
"Cx states vent trim fell off, inspected and confirmed. Ordering new vent.; ordrng 1 W11598202 (vent)"
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Essex, Maryland 21221
Alexander D.
Job Details:
11/29/2023
"cx complaint item of clothing caught under basket blocking drain in tub. verified complaint. vacuumed water out then tried to run drain pump. found drain pump not running now. checked under unit and found white wire to drain pump tore out of connector so lower harness needs replaced. also noticed gearcase leaking oil and probably cause of wire getting ripped out if it was shaking alot with the comforter that was in unit. have to remove basket to unclog drain but basket is seized. advised cx we i can get basket out if i remove the gearcase but would have to beat on it with my hammer and it would more than likely get damaged. quoted 489.26 for replacing lower harness if gearcase is reusable, extra 300.73 if gearcase and slider need replaced also. cx declined repair at this time; ordrng 1 W11409746 (lower harness)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Clarksville, Maryland 21029
Robert L.
Job Details:
11/29/2023
cx complaint had error flashing stopped mid cycle. cx had picture/video of error code found F0E9 stored. ran service diagnostics. unit passed no errors. slight wear on belt guard. instructed cx on proper loading to prevent washer from bottoming out on drain pan. If problem persist will need to raise unit. tested all ops
We serviced a
WHIRLPOOL DISHWASHER
Model GU1108XTLB0
Near Montpelier, Virginia 23192
Thomas B.
Job Details:
11/29/2023
"Removed and replaced the pump motor assy went to test pump is not coming on checked all fuses and microswitches all check good found brown heat mark on the control board on a resistor unit will need new control board ordering part; ordrng 1 8534963 (control,electronic)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Westminster, Maryland 21158
Brian R.
Job Details:
11/29/2023
came out and replaced parts ordered. unit now checks. job complet.
We serviced a
WHIRLPOOL DRYER
Model WED7800XW0
Near Arlington, Virginia 22207
Demonte S.
Job Details:
11/29/2023
"Inspected the unit. Found that the cx is saying that the Dryer is making a screeching noise while in use. I then checked the Pulley & Wheels. Pulley is starting to clock up. Some of the Roller Wheels has rusted. The Lint Screen has a small hole in it. Unit will need the Pulley, Wheels & Lint Screen. Cx paid in full by Card. ; ordrng 1 WPW10547292 (Whirlpool Dryer Idler Pulley) and 4 WPW10314173 (Whirlpool Dryer Drum Roller)s and 1 W10120998 (Whirlpool Dryer Lint Screen)"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Sterling, Virginia 20164
Jason A.
Job Details:
11/29/2023
CX complaint WASHER rubber smell. Inspect unit. Motor section / control & harness & inside tub. Rubber smell is inside tub. Pulled washplate. CX agrees smell is coming from this section. Advised CX run clean washer cycle to remove odor. Unit is new & CX has only ran 4 cycles. Called safety > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Essex, Maryland 21221
Alexander D.
Job Details:
11/29/2023
replaced icemaker. tested unit. icemaker harvested and filled correctly. unit is now working properly
We serviced a
AMANA REFRIGERATOR
Model WRF757SDHZ04
Near Dundalk, Maryland 21222
Alexander D.
Job Details:
11/29/2023
"replaced valve and reservoir. tested unit, dispensing water good now, icemaker harvested and filled with water. unit is now working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Sterling, Virginia 20164
Jason A.
Job Details:
11/29/2023
CX complaint FRIDGE not dispensing & no ice made. Found RC water reservoir iced up again. Test thermistor RC. Heated reservoir & dispensed water & cycle icemaker harvest & fill. Set RC temp to 39F & CX will monitor. Dispense water 2X a day to keep reservoir clear.> JJ; ordrng 1 W10316760 (thermistor) and 1 W11608966 (fan scroll)
We serviced a
KITCHENAID FREEZER
Model KRSF705HPS00
Near Mount Airy, Maryland 21771
Ricky E.
Job Details:
11/29/2023
on arrival i ran test 4 with the highsode guage and fnd 35 on both sides. ran test 5 to see if that would change and fnd no change in the pressure. evacuated the unit and little to no refrigerent came out... unit has a leak and will need the evaps...; ordrng 1 w11546605 (ff evap) and 1 WPW10643261 (evaporator) and 1 nitrogen (nitrogen) and 3 3callcount (3 call count)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Kensington, Maryland 20895
Brian F.
Job Details:
11/29/2023
"Cx states unit not washing dishes, tested and confirmed. Entered diagnostic mode, found saved F4E3 (motor not running) and F7E1 (no heat), found wash motor receiving 120VAC from control, but motor not running, no debris found in motor, heater is working. Ordering sump assembly.; ordrng 1 W11025157 (pump&motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Glen Burnie, Maryland 21060
Alexander D.
Job Details:
11/29/2023
"cx complaint unit not making ice, would make one batch intermittently. also water pooling under pantry drawer. inspected unit and verified complaint. cx said they just redid their floors and had unit outside on front porch. since unit got unplugged, theres not icemaker errors and icemaker harvests and filled good at this time. optics are working. advised cx i cant find issue with icemaker but sounds like it either lost home position or had E5 timed icemaking error. cx wants to order icemaker and refund if it starts working since they had it turned off since floors were done. for water pooling found drip tray cracked, drain isnt clogged. ordering drip tray and icemaker. quoted 507.27, paid in full with c/c. call cx to schedule return visit once we have eta on parts; ordrng 1 W11658802 (icemaker(161.29)) and 1 W11457241 (drip pan)"
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Frederick, Maryland 21704
Ricky E.
Job Details:
11/29/2023
"installed parts and verified operation, unit cks ok."
We serviced a
KITCHENAID OVEN
Model KSGB900ESS2
Near Silver Spring, Maryland 20910
Shawn D.
Job Details:
11/29/2023
cx complaint uint is giving f8e0 error code for cooling fan and said his mom had a noise of the unit making a noise after they canceled cycle. inspectd unit then checked for errors and had f8e0 and f2e1 so cleared codes listened to recording and the cooling fan is making a noise. cx already has cooling fan so replaced cooling fan then put unit back together preheated oven to 350 and reached temps with no issues. collected 184 for repair. unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Westminster, Maryland 21157
Brian R.
Job Details:
11/29/2023
cx complaint is door seems to be a bit hard to shut but just called unit in as thy wer having dryer looked at as well. tested and checked unit and door has a sag and slight rockup and down and door closes low and strik hit bottom and lock. have to lift some to close. unit will need hinge replaced. as soon as part is in office will schedule.; ordrng 1 W11318815 (Hinge)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Sykesville, Maryland 21784
Brian R.
Job Details:
11/29/2023
cx complaint is on day the unit washed and wouldnt unlock lid and she had to unplug it awhile then it opened but now she cant start anything. lid was open. started a auto test on unit. unit filled drained shifted and locked lid and spun then stopped a flashed F9E1 and only code found. started a quick wash. lid locked and unit started to go through cycle. unit checks and ran as it should. could of had a control glitch as everything works after she had unit unplugged awhile. job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Haymarket, Virginia 20169
Ezra M.
Job Details:
11/29/2023
replaced front left foot assy due to crossthreading.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, Virginia 20169
Ezra M.
Job Details:
11/29/2023
retrieved data logger; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KDTM404EWH3
Near Washington, District of Columbia 20016
Sherwood
Job Details:
11/29/2023
"cx complaint leaking from dw. arrived and found leaking from diverter, ordering sump and motor to fix cx issue.; ordrng 1 W10861526 (pump motor)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ06
Near Chesapeake Beach, Maryland 20732
David J.
Job Details:
11/29/2023
Arrive today to remove data loggers. will inspect data and let customer know what the next steps are job complete;
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Greenwood, Delaware 19950
Frederick R.
Job Details:
11/29/2023
"CX complaint is F8E0 error code. Inspected/tested and verified. Found when you try to preheat eith oven the error code comes up and shuts the oven down within 5 mins. Tested bot fans and upper fan is not working in high or low speed but lower fan is. When unit shuts down you have to back out and restart oven and it shuts off again. Ordering both controls UI main harness, two thermostats and two cooling fans. Also had an F6E4 error code. CX is going to call WP to request 2nd tech auth. If not granted the builder will have unit uninstalled after parts come in and appt is made. Cannot reschedule; ordrng 2 W11598119 (blower)s and 1 W11261167 (control) and 1 W11600355 (UI) and 2 WP4449751 (thrmst-fix)s and 1 W11261169 (cntrl-elec) and 1 W11245673 (harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Clarksburg, Maryland 20871
Julian H.
Job Details:
11/29/2023
CX complaint about handle fell off seal not on & water standing on the bottom inspected & found a pinched wire to drain pump (not caused by CX) redid wire & pump start to work also place filler gasket in proper position as well attached handle as a courtesy working fine now
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Stephenson, Virginia 22656
Daniel J.
Job Details:
11/29/2023
double oven during home inspection customer was informed that the oven even tho set to 350 f was reading 480f customer had a emailed report of oven over heating inspector used infered to check temps possibly readign the temp of the metal racks preheated both ovens to 350 with thermocoupler in both found unit cycling at 366f and would drop down to 329 f and climb back to 366f as normal cycling informed customer of findings
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Hanover, Pennsylvania 17331
Bernard M.
Job Details:
11/29/2023
"Replaced element, set preheat for 350 and unit reached temp without issues. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Dagsboro, Delaware 19939
Michael E.
Job Details:
11/29/2023
"Replaced control as per previous diagnosis. Synchronized control, calibrated, then tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Dagsboro, Delaware 19939
Michael E.
Job Details:
11/29/2023
"CX complaint: unit vibrating badly and clothes wet after cycle even on smaller loads. Tested and verified complaint. No error codes. Physical parts that could affect this have already been replaced (shock absorbers). Unit spins and drains well, Ordering control. Cannot reschedule due to only 2 on system.; ordrng 1 W11550656 (ACU)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Fairfax, Virginia 22033
Richard B.
Job Details:
11/29/2023
"CX complant. Dryer making noise. Prior diagnosis found unit needs rollers and ideler pully . Installed rollers and ideler pully and tested , Unit working as designed . Tested vent and vent is mostly clear but should be cleaned. Advised CX . Job completed. RB"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Fredericksburg, Virginia 22406
Tanner B.
Job Details:
11/29/2023
"CX Concern the unit not draining, found f8e1, f9e1 and f0e2.. cleared errors and ran diag , unit fills but not enough, completes cycle but doesnt drain all the way .. also found console not responding correctly.. unit needs valves, pump and console.. informed cx to run clean cycle once or twice after repair. 2nd tech needed, stacked unit .; ordrng 1 W11458345 (drain pump) and 1 W11316255 (hot valve) and 1 W11316256 (cold valve) and 1 W11325569 (console)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Finksburg, Maryland 21048
Brian R.
Job Details:
11/29/2023
cx complaint is knob cracked and broke off again and timer seems hard to turn. tested and checked over unit. unit will need timer and knob replaced. unit was called in a few days before 1 year as well.as soon as parts are in office will schedule.; ordrng 1 W11685947 (Timer) and 1 W11675852 (Control Knob)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Vienna, Virginia 22181
Lloyd B.
Job Details:
11/29/2023
Cx complained the unit did not broil and have long preheat times. Inspected the unit and found that broil did come on. The unit did preheat within 12-17 min as designed and as I explained in the manual. I do believe the cx inadvertently left the door cracked and the unit stopped preheating. Install and instruct. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCED606GBL01
Near Boyds, Maryland 20841
Julian H.
Job Details:
11/29/2023
replaced bezels & working
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Glen Allen, Virginia 23059
Thomas B.
Job Details:
11/29/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the user interface and harness tested and Inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Frederick, Maryland 21704
Ricky E.
Job Details:
11/29/2023
"ck fnd units lower fzr drawer bin hanging up on the right side. reset the bin, unit cfks ok.."