We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Richmond, VA 23231
Chris B.
Job Details:
11/29/2023
cx comp unit console dented insp unit conf cx comp found dent in console repalced console tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Viola, DE 19979
Frederick R.
Job Details:
11/29/2023
"CX complaint is WM will not work(F7E1). Inspected/tested and verified. Found debris wrapped up in motor pulley and capacitor leaking. Replaced capacitor, actautor from pre-id and motor and belt from VS. Calibrated and retested. WM is now working properly. Job is complete; ordrng 1 W11283592 (motor-drve FRVSZ) and 1 W11239857 (belt FRVS), used 1 W11283592 (MOTOR FRVS), and 1 W11239857 (BELT FRVS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Midlothian, VA 23113
John P.
Job Details:
11/29/2023
"1 41, 2 20, 3 4, 4 -20, 5 35, 14 33, 16 39, 18 32, 23 51, 24 82, 25 46, 26 51, 28 37, 29 16, 30 33, 31 25, 33 32, 34 -18, 35 29, 36 -13.Checked unit found freezer temp at 16 degrees verified last 6 hours through control diagnostics found ice maker not getting below 16° preventing ice maker from making ice attempted to access freezer evap but it's completely covered in ice styrofoam will fracture to remove plastic cover ordering components.; ordrng 1 W11394920 (Evap cover) and 1 W11614809 (Harness) and 1 W11318270 (Thermistor) and 1 W10911358 (Harness) and 1 W10882092 (Heater) and 1 W11533213 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Milford, DE 19963
Frederick R.
Job Details:
11/29/2023
Replaced compressor and installed drier. Pressure tested with nitrogen. Vac'd down to 30in.. Filled with 48g of R600a. Final LS pressure ws at 10in vac. 24-36hrs for unit to get to temps. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Potomac, MD 20854
Roberto I.
Job Details:
11/29/2023
"Cx complant long time to dry clothes.Tested unit , heater ok. Disconnected vent and ran a timed dry cycle on high heat. The temperature at the exhaust cycled between 165F and 127F. Unable to replicate any issue, the dryer worked as designed at the moment."
We serviced a
KITCHENAID ICE MAKER
Model KUIC15NHZS0
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details:
11/29/2023
Spoke to WPTL. Ordering transformer. Spoke to SG. Pulling from OS. CX paid $233.91 by CC and is paid in full. Spoke to CT.. CX scheduled for Sunday 12/3/23; ordrng 1 WPW10485951 (transformr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/29/2023
"Cx received wrong part instead of thermostat, Rc door arrived dented. Replaced F door and installed nameplate from v/s. Called office, had thermostat W11608693 and Rc door LW10648584. We are returning on 12/5/23 to replace thermostat and defrost board.; ordrng 1 w11223753 (nameplate (RI van stock)), used 1 w11223753 (nameplate) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Bendersville, PA 17306
Andrew S.
Job Details:
11/29/2023
Cx complaint is that the unit is not draining at the end of cycles. upon arrival I found that the unit has water in the bottom. I hit the cancel button and found that the drain pump activated and drained as intended. I entered the diag test and found that the unit was able to complete the cycle as intended. The unit is not activating the drain pump in a normal cycle. I am ordering the control. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11305303 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near ,
Chris B.
Job Details:
11/29/2023
cx comp unit will not wash dishes o dry insp unit conf cx c omp found wire not seated on heater seated wire tested unit found no errors stored and wash arms moving as desighned advised cx to prime hot water and use rinse aid unit working as desighned
We serviced a
WHIRLPOOL DRYER
Model WED8620HW2
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/29/2023
i was able to access unit and replace the inner door as per previous tech. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hopewell, VA 23860
Chris B.
Job Details:
11/29/2023
cx comp unit will leak from front right cornoer of door insp unit conf cx comp found outer door not seating to inner door as should seems outer door is warped along with inner door allowing water to seep threw sides of door and leaking onto floor ordering inner and outer door and hinges to complete repair; ordrng 1 WPW10274902 (panel) and 1 W11613573 (l hinge) and 1 W11613572 (r hinge) and 1 WPW10254545 (gasket) and 1 W11612333 (inner door) and 1 WPW10671905 (dispencer)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near New Freedom, PA 17349
Bernard M.
Job Details:
11/29/2023
"Cx complaint unit doesn't fill. Entered diag and found error code F8E2 inlet valve fault. Removed kickplate and found the wire had pulled out from connector to the valve. The wire is unable to be reconnected. Ordering harness, once available contact cx to reschedule; ordrng 1 W11568793 (harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/29/2023
Replace sump in sump now starting properly no other issues detected working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details:
11/29/2023
CX complaint is no ice dispense. Inspected/tested and verified. While trying to dispense it just makes a click/pop noise. Inspected both couplers and they didnt seem defective. Replaced plate and coupling and same result. Replaced ice bin and issue stopped. CX then stated that the bin is freezing over. Didnt see any iisues with ice door ar gaskets but did notive that ice maker almost had a mind of its own and was going back and forth. This may be causing water to leak into bin.. Ordering ice maker. Rescheduled CX for Tuesday 12/5; ordrng 1 W10873791 (icemaker)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Richmond, VA 23235
Joseph D.
Job Details:
11/29/2023
Replace control preheated unit error no longer occurring unit working is designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Millsboro, DE 19966
Frederick R.
Job Details:
11/29/2023
Replaced control box and harness per prior diagnosis.Went into test 3 to activate heater and it is now defrosting. Unit working properly. Job complete
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Colonial Heights, VA 23834
Chris B.
Job Details:
11/29/2023
cx comp unit will make loud thunping noise insp unit could not duplicate cx comp did find wire not seated on water valve seated wire no errros stored ran unit threw test mode 3 times and added another wash cloth to hose to keep from hitting wall unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Williamsburg, VA 23185
Orbie
Job Details:
11/29/2023
replaced UI. advised cx to monitor unit to verify working condition.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Richmond, VA 23236
Joseph D.
Job Details:
11/29/2023
Replaced evaporator noticed zero charge the thing unit vacuumed to 28 in hectagrid charged with 5.5 Oz 134a unit holding charge full Frost pattern low side at 8 PSI.
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0HW5
Near Mechanicsville, MD 20659
David J.
Job Details:
11/29/2023
Customer complaints when putting pots or pans or pressing on top of unit there is a metal squeak. Remove power and took off glass. Top inspected metal tray that all heating elements are sitting on and there are a lot of bows on metal pan tried to straighten as best as I could but was unsuccessful ordering pan for return visit and will replace when part arrives. All other functionalities are working properly.; ordrng 1 W11244088 (Elements pan)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Washington, DC
Shawn D.
Job Details:
11/29/2023
"cx complaint s.s. work has been done by another company she said unit never sounded right after repair and noise got worse and cooling stops working at times. inspected unit and tried to check temps and all my stuff is to cold and is not working at this time first job of the day 20 degrees outside. unit is running is feels cold she said freezer still freezes but compressor is knocking. i pulled unit out and compressor is knocking and sounds really bad some times it knocks so bad the whole compressor is moving. conendenser line looks like its starting to rot. unit needs a new comprsssior and condenser compressor is not instock so called into office and rescheudled for 12/5/23 on me on for return 3 count job s.s, tech only; ordrng 1 W11592010 (compressor kit) and 1 W11548259 (condenser)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Newport News, VA 23607
Justin W.
Job Details:
11/29/2023
cx complaint unit not working. checked unit to find power connector loose on terminal. tightened and tested to find breaker tripped due to loose connection. reset breaker and tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Dallastown, PA 17313
Sal R.
Job Details:
11/29/2023
I was able to access and replac ethe lower harness and the shifter. I tehn recalibrated the unti and ran a est cycle . UNit completed the auto test with out issues. UNit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Saint Charles, MD 20603
Shane B.
Job Details:
11/29/2023
"complaint is unit not running cycles. cx said cycling power used to let it work for a few loads but not it wont work at all. found F3E2 inlet temp fault, F0E4 spin limit by temp, F5E2 lid lock failure, F2E1 stuck key. very difficult to clear codes. holding the key just goes to next code, doesnt recognize im still holding the key down. checked thermitors on valves and got a readign of 3ohms at room temp, chart stops at 10ohms/149 degrees. thermistor is out of spec. ran service cycle. unit completed cycle with no issues. started a normal wash cycle. lid locked, basket turns and unit began filling. canlled cycle and it drained and unlocked lid. inspected under unit. nothing out of place, no signs of binding. replaced valves with preIDed part. calibrated unit. cx paid in full. unit is working"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Owings Mills, MD 21117
Shane M.
Job Details:
11/29/2023
"cx complaint the lights are out in fz/rc. found rc top left led out. replaced from vanstock. unit working properly.; ordrng 1 W10695459 (LED VS), used 1 W10695459 (led VS) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Suffolk, VA 23435
Justin W.
Job Details:
11/29/2023
cx complaint food not cooking evenly. checked unit to find unit not leveled. leveled and tested unit currently working as designed
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Owings Mills, MD 21117
Shane M.
Job Details:
11/29/2023
"cx complaint the unit isnt powering on. found what feels like a stripped timer. timer just spins, ordering timer.; ordrng 1 W11685947 (timer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Poquoson, VA 23662
Lucas R.
Job Details:
11/29/2023
"cx complaint unit making noise. check unit fount out noisy damper. replaced damper, tested, unit working as designed."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Baltimore, MD 21206
Alexander D.
Job Details:
11/29/2023
"replaced ice container, auger motor, coupler and seperator. tested unit. unit is now working properly"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Williamsburg, VA 23185
Orbie
Job Details:
11/29/2023
replaced gearcase and all associated parts. tested unit. appears to be working as designed.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Owings Mills, MD 21117
Shane M.
Job Details:
11/29/2023
"no parts were installed. found unit not properly leveled, clothing are rotating back of basket instead to front door for sensor. this also fix the sound issue. unit working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Centreville, VA 20120
Richard B.
Job Details:
11/29/2023
"CX complant. Dishwasher dosent dry , buttons not work. Prior diagnosis found unit needs console, Installed console assembly. Tested unit by running a diagnostic cycle. Unit is working as designed. Job completed, RB"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Baltimore, MD 21206
Alexander D.
Job Details:
11/29/2023
"cx complaint unit not completing cycles, not agitating. inspected unit and verified complaint. no errors stored. found whole unit cuts out whenever it tries to run motor. ordering control and motor. call cx to schedule return visit once we have eta on parts; ordrng 1 W11607637 (control) and 1 W11497303 (motor)"
We serviced a
WHIRLPOOL RANGE
Model RF367LXSQ0
Near Lincoln, DE 19960
Michael E.
Job Details:
11/29/2023
CX complaint: not getting to set temp. Tested and verified complaint. Bake was over 100 degrees off when done preheat. Quoted CX price to replace the temp sensor WPW10181986 and control W10831554. CX did not approve repair at this time. CX paid 139.00 for service by CC. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Baltimore, MD 21209
Dustin F.
Job Details:
11/29/2023
"CX complaint: unit wont startinspected unit, confirmed cx complaint. found lid latch connection loose at control. resecured connection. calibrated then tested unit. unit now works as intended;"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Lewes, DE 19958
Michael E.
Job Details:
11/29/2023
CX complaint: vibration problem. Tested and verified complaint. Previously replaced the suspension rods. CX is getting the banging in high spin which is unusual. I opened top and ran spin cycle and noticed a lot of wobble on the agitator. Ordering gearcase. Scheduled return visit for 12/13 AM; ordrng 1 W11454372 (gearcase)
We serviced a
KITCHENAID REFRIGERATOR
Model Kbsd608ess01
Near Timonium, MD 21093
Shane M.
Job Details:
11/29/2023
"cx complaint unit leaking and now door isnt shutting proper after another company tried repairing door. found leak on door harness, looks to be wear & tear . beyond where warpped in rubber. found faulty fittinginstalled by another company, did not fix the issue. now rubber boot on bottom of fz door rubbing and catching mount underneath. tried removing some plastic from boot. fix the issue for now but cx not happy. cx paid in full by card. ordeing fz door.; ordrng 1 W10800793 (door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Bedford, VA 24523
Kyle A.
Job Details:
11/29/2023
Cx complaint of poor wash quality. Did confirm washarm free of manifold. Reattached wash arm and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Baltimore, MD 21215
Dustin F.
Job Details:
11/29/2023
Went to replace gear on rails. found right rail binding up and sticking. left rail also has alot of resistance. Ordering 2 rails for FC compartment and Control just in case. CX is going to consult WP website and wants to defrost unit. got CX scheduled for 12/6/23 well replace all parts at one time.; ordrng 2 W11265130 (rails)s and 1 W11524469 (control)
We serviced a
WHIRLPOOL WASHER
Model WED4815EW0
Near Roanoke, VA 24012
Kyle A.
Job Details:
11/29/2023
Unit has blown 2 of its fuses. Ordering fuses.; ordrng 1 WP3392519 (Thermal fuse) and 1 279816 (Curoff)
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS1
Near Montpelier, VA 23192
Thomas B.
Job Details:
11/29/2023
"Cx complaint unit is not working properly inspected unit Removed and Replaced the thermistor bin, tested and inspected for proper use unit now functions normally"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlottesville, VA 22901
Eric F.
Job Details:
11/29/2023
"Installed parts, tested unit, unit working as designed.; ordrng 1 W11513248 (latch EF TS), used 1 W11513248 (LATCH) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model BBI20TW
Near Timonium, MD 21093
Shane M.
Job Details:
11/29/2023
cx complaint the fz door isnt shutting proper. found door sagging this resulting in rubbing on bottom right mount. removed bottom metal. no more rubbing. cx paid svc by card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21225
Dustin F.
Job Details:
11/29/2023
CX complaint: when unit was delivered couldnt level unit and gouged CX floor. Inspected unit. confirmed CX complaint. found right wheel assembly broken. ordering new wheel assemblies for return visit.; ordrng 1 WPW10304660 (wheel assembly) and 1 WPW10304659 (wheel assembly)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Crozet, VA 22932
Danny R.
Job Details:
11/29/2023
installed parts checksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Poquoson, VA 23662
Lucas R.
Job Details:
11/29/2023
"replaced all parts, unit moved to leasing office, unable to test, no power or water supply."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Washington, DC 20003
Samuel R.
Job Details:
11/29/2023
cx complaint lower oven does not come up tp temp.inspected unit and could confirm cx complaint.found unit to take 15mins just to get to 114 will console displayed 164.later opened oven to see of temp sensor would read temps dropping and would not move past 199 will upper oven temp sensor registered temps dropping.will need a 2nd tech to assit on pull unit out to acces temp sensor connector; ordrng 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lancaster, PA 17601
Justin L.
Job Details:
11/29/2023
Was able to access unit and replace parts. Found new ice bucket defective. Reordering part and once in office will need to set return JL only; ordrng 1 W11347840 (ice bucket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Washington, DC 20017
Sherwood
Job Details:
11/29/2023
cx complaint leaking arrived installed new clamp tested IM filled and watched for any leaks coming from hose. no leaks after installed. repair complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Chesapeake, VA 23321
Justin W.
Job Details:
11/29/2023
cx complaint of noisy operations. checked unit to find no error codes. ran test 12 unit working as designed. ran unit with 4 towels in cycle. unit working as designedcalled techline spoke to Robert
We serviced a
KITCHENAID OVEN
Model KODE500ESS21
Near Reston, VA 20190
Christian C.
Job Details:
11/29/2023
Cx complaint lower oven door shattered. Inspected unit found lower oven door defective.; ordrng 1 W11600222 (lower door assembly) and 1 W10909682 (nameplete)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
11/29/2023
"cx complaint unit not completing cycles, checked unit, unit displaying f7e4. come to find defective slider and oil leaking from bearings onto slider, replaced slider so cx could use unit until return visit.; ordrng 1 W11449841 (gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Laurel, MD 20724
Davonte
Job Details:
11/29/2023
"cx complained unit wouldnt complete wash cycle.after inspecting unit confirmed cx complaint. unit would fill with water, agigitate for about 20 seconds then unit would turn off on its own. this happen several times. tested unit for error codes didnt have any. unit needs control board. 0 in stock; ordrng 1 W11608056 (control)"
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Westminster, MD 21158
Andrew S.
Job Details:
11/29/2023
"Cx complaint is that the unit is making a squeeling noise when it is running. Upon arrival I found that the noise is coming from the idler and belt. I am ordering the belt, idler and rollers. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 349241T (Roller Kit) and 1 WP691366 (Idler) and 1 341241 (Belt)"
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEP8
Near Odenton, MD 21113
Davonte
Job Details:
11/29/2023
"cx complained IM stopped working, confirmed cx complaint. installed new IM, tested unit, unit now working as should"
We serviced a
KITCHENAID DISHWASHER
Model KUDE20IXBL8
Near Taneytown, MD 21787
Andrew S.
Job Details:
11/29/2023
Per previous tech I was able to access and repalce the spray arms. I then tested the unit and found that it is now spraying as intended. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Waynesboro, VA 22980
Danny R.
Job Details:
11/29/2023
installed parts checksok
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near York, PA 17406
Sal R.
Job Details:
11/29/2023
CX complai t is that the unit is not spinning out clothing. I found that the unit has a stored F5E2 error code. I cleared the code and ran a auto test. I found that the unti is locking and unlocking . CX explained to me that twice in the last week the door would unlock and the basket would still be spinning at a low speed. I was able to inspect the door lock and found the harness secure to the lock itself and to the control board. I am ordering 1 door lock (W11565030). I have set a retun date for 12/4; ordrng 1 W11565030 (door lock)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Gambrills, MD 21054
Davonte
Job Details:
11/29/2023
"cx complained unit wouldnt start cycle but had power, confirmed cx complaint on previous visit. unit had f2e1 error code. stuck button key, replaced control panel. unit now working as should"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte Hall, MD 20622
David J.
Job Details:
11/29/2023
"Customer complaint unit is not dispensing. Water arrived today and inspected unit and verified complaint removed waterline off back of unit and found old TV valve under sink, work tea valve back-and-forth and make sure I had water coming out of waterline which I do. Tested valve on paddle to make sure it was powering on which it wasremoved filter and still had no water coming through out of dispenser, both valves and filter head for next visit extra parts just in case that way on return visit job is done will return when parts arrive; ordrng 1 WPW10394053 (Filter head) and 1 W11512399 (Inlet valve) and 1 WPW10341320 (Dual valve)"
We serviced a
JENN-AIR OVEN
Model JJW2827DS01
Near Dunn Loring, VA 22027
Lloyd B.
Job Details:
11/29/2023
"Cx complained the unit did not operate. Installed new console and after programming, tested and it now works as designed with no error. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZO6
Near Catonsville, MD 21228
Robert L.
Job Details:
11/29/2023
"cx complaint food smells thru out RC , confirmed issue, found open items , cx was told by lowes he had filter system and gave him filter, but his unit doesnt have that option, was able to find on page 13 of owners manual, produe fresh accessory, refered cx back for lowes/whirlpool to try and get parts , adjusted right door from rubbing, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Annandale, VA 22003
Lloyd B.
Job Details:
11/29/2023
Cx complained the unit shakes violently. Inspected the unit and foundt here is an off balance code. Cx says they tried to wash 2 sheets but his wife did a load and it was fine. Explained to the cx load size and use and care. Install and instruct. Job complete
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWS3
Near Washington, DC 20016
Sherwood
Job Details:
11/29/2023
cx complaint leaking. aerrived and found dw leaking from diverter. gave cx quote and installed part. tested for leaks after no leaks found after repair. repsir complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Halethorpe, MD 21227
Robert L.
Job Details:
11/29/2023
"installed high side per previous, tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Chester, VA 23831
Chris B.
Job Details:
11/29/2023
repalced ui tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Salunga-Landisville, PA 17538
Justin L.
Job Details:
11/29/2023
Cx complaint unit no cool. Was able to access unit and found defrost failure. Used steamer to clear ice. Found heater harness severed. Quoted cx for repairand collected full amount. Replaced heater and activated in diagnostic. Unit now checks good no further work needed
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Virginia Beach, VA 23456
Carl A.
Job Details:
11/29/2023
replaced all parts tested unit works as designed
We serviced a
MAYTAG WASHER
Model MVWC425BWO
Near Bealeton, VA 22712
Tanner B.
Job Details:
11/29/2023
"Unit full of water , pump is just humming . Vacumed out most of the water , attempt to pull washplate/ basket to get out the rest of water .. washplate is seized .. need to pull basket to get the rest of water out .. ordering washplate, hub and pump; ordrng 1 WPW10276397 (pump) and 1 WPW10553968 (washplate) and 6 WP8533953 (screw)s and 1 W10528947 (hub)"
We serviced a
WHIRLPOOL OVEN
Model WFE535S0JZ0
Near Waldorf, MD 20603
Shane B.
Job Details:
11/29/2023
cx complaint is the unit displaying an error code while cooking. cx was cooking on thanksgiving for over 3 hours when error code appeared. cx turned unit off and back on and it worked fine. cx said unit didnt seem to be having any issues when error appeared. checked for codes and found F6E1. cleared code. found temp sensor reading 1067 at the board which is correct. ordering control board. also found 2 knobs that do not turn the switches for cooktop. switches work but knobs are cracked and no longer hold onto the stem of the switch. ordering 2 knobs. schedule when apporved/parts available.; ordrng 1 W11528249 (control) and 2 W11158168 (knob)s
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Yorktown, VA 23693
Lucas R.
Job Details:
11/29/2023
"cx complaint RF and RR burners sparking while in use, checked unit found RF and RR ignitors constantly sparking if not used together, left side checked ok, ohmed switch harness, seemed ok, replaced spark module, problem persisted, ordering switch harness and electrodes to ensure repair.; ordrng 1 W11537635 (switch harness) and 1 W11684565 (ignitor) and 1 W10862324 (igntr-surf)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stewartstown, PA 17363
Bernard M.
Job Details:
11/29/2023
"Replaced control, recalibrated and selected drain and spin. Timer counted down to 12 min and was stuck there spinning. Contacted TL, spoke with Brandon ands he informed the control needs updated software. Ordering control, spoke with parts specialist and per TL, control needs to come directly from WP. Once part is in contact cx to reschedule; ordrng 1 W11419171 (control from WP)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Severn, MD 21144
Emmanuel R.
Job Details:
11/29/2023
"Replaced lint screen, electrodes for moisture sensor and moisture sensor, tested unit. unit is now working properly."
We serviced a
JENN-AIR OVEN
Model JJW3430WS02
Near Stewartstown, PA 17363
Bernard M.
Job Details:
11/29/2023
"Cx complaint the unit won't preheat on certain settings. Entered diag and found no errors present. Cx stated unit wouldn't recognize the meat probe when attempting to bake any kind of meats. powered off unit from breaker for few minutes, restored power and entered bake chicken without probe inserted, set temp and console displayed to insert probe and after insertion pressed start and unit began to preheat and reached temp. Selected several bake cycles and unit began to preheat on all. Unit runs as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS05
Near Severna Park, MD 21146
Emmanuel R.
Job Details:
11/29/2023
"Upon arrival , i did confirm dye on the evap , replaced evap an vaccumed unit down to check for leaks, unit held a vaccum for over 15mins. No leaks detected. Filled with 7.75oz r134a, pressures are good evap starting to build a frost pattern. Advised allow 24hrs for unit to cool correctly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Charlottesville, VA 22911
Eric F.
Job Details:
11/29/2023
"Confirmed cx complaint ice maker bin stuck in place. Found unit held in place by ice buildup. Melted ice, removed bin, tested unit, unit working as designed. Advised cx to dump ice bin once a month to prevent further issues."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Glen Burnie, MD 21060
Alexander D.
Job Details:
11/29/2023
"upon arrival, neither compressor or condensor fan was running. replaced control and start device. both fan and compressor started running and stayed running good. unit started to cool. advised cx to allow 3 days for unit to get down to temp before loading unit. cx understands. unit is now working properly"
We serviced a
ROPER WASHER
Model RAX4232PQ0
Near Lancaster, PA 17602
Justin L.
Job Details:
11/29/2023
CX complaint unit not draining. Was able to access unit and found during testing theres some spots of the timer where it just buzzes and never progresses. Ran unit through spin to verify complaint. Found the shaft of the motor rounded off the drain pump causing failure. Ordering parts needed for repair and setting return for Wed 12/6/23; ordrng 1 WP3954563 (timer) and 1 285753A (coupler) and 1 WP3363394 (drain pump) and 1 WP661600 (motor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Orange, VA 22960
Eric F.
Job Details:
11/29/2023
"Confirmed cx complaint unit not agitating. Found agitator assembley separated, mounting bolt to drive shaft completely backed out. Reassembled agitator, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Louisa, VA 23093
Thomas B.
Job Details:
11/29/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the slider tested and inspected for proper use unit now functions normally charged 285.14 cx paid in full by Cc
We serviced a
MAYTAG WASHER
Model MVWC200BW0
Near Smyrna, DE 19977
Taylor F.
Job Details:
11/29/2023
"Cx complaint is unit not completing cycles. Found the lid lock not always locking and clicking. Ordering lid lock, rescheudled for 12/4/23.; ordrng 1 W10404050 (lid lock)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Virginia Beach, VA 23456
Zachery R.
Job Details:
11/29/2023
"cx complaint seal is coming out of panel, verified issue, come to find seal in front panel is defective, ordering panel to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11402947 (panel)"
We serviced a
AMANA FREEZER
Model AQC0902GRW00
Near Fayetteville, PA 17222
Andrew S.
Job Details:
11/29/2023
Cx complaint is that the compressor is getting hot and the unit is not cooling. Upon arrival I found that the unit was unplugged. I plugged the unit is and found that the compressor turned on immediately.. I let it run for several minutes and found that it started to get warm and the lines had no noticable temperature changes. I also found that the interior had no signs of cooling. I found that the compressor is heating up due to a sealed system issue. I called safety and documented my findings. I found that the unit is not serviceable. Job complete
We serviced a
MAYTAG WASHER
Model MEDB835DC4
Near Bethany Beach, DE 19930
Michael E.
Job Details:
11/29/2023
Replaced the moisture sensor harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES1
Near Mount Airy, MD 21771
Ricky E.
Job Details:
11/29/2023
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Millville, DE 19967
Michael E.
Job Details:
11/29/2023
Replaced the start switch as per previous diagnosis. Tested unit and it is now working proiperly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Jefferson, MD 21755
Ricky E.
Job Details:
11/29/2023
"customer stated that the units fzr led was not turning on and flashing sometimes. verified issue and replaced the led assy, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near New Castle, DE 19720
Taylor F.
Job Details:
11/29/2023
Replaced evap and control from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Front Royal, VA 22630
Daniel J.
Job Details:
11/29/2023
"replaced agitator ran diag with striker in lid latch unit started spining and not agitating checked cam and replaced actuator now agitating ran diag agitated and spun went into drain and wounldnt stop checked pressure hose with air chim pump clear tested again went to drain only error f8 e1 stored added water while draining and still wouldnt stop; ordrng 1 W11626074 (control) and 1 W11643701 (harness) and 1 W11513255 (inlet) and 1 W11399437 (drain pump,)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Felton, PA 17322
Bernard M.
Job Details:
11/29/2023
"Cx complaint unit doesn't wash or dry dishes. Entered diag and found error codes F4E3 motor fault and F7E1 no heat. Ran test and unit would only fill, no activation from sump. Gave cx quote and they'll call back if they want to move forward. Cx paid $139 for service; ordrng 1 W10518394 (heater)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near McLean, VA 22102
Christian C.
Job Details:
11/29/2023
Cx complaint of a noise. Inspected unit found when unit is draining there is a noise. No errors stored. Found water lines rattling against unit. Adjusted water lines. No more noise.
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Portsmouth, VA 23701
Justin W.
Job Details:
11/29/2023
cx complaint unit not spinning out clothes. confirmed water hooked up correctly. found no error codes. found during normal cycle spin was turned off. turned spin on and started cycle to save settings. unit currently working as designed called techline spoke to Rob
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX10
Near Vienna, VA 22182
Jason A.
Job Details:
11/29/2023
CX complaint FREEZER has ice buildup on the same top edge of FC. This is not a slight air gap. Cleared all ice. Gasket is wrinkled bad. Panel is hitting wood cabinet. See SDpics. Used clear silicone from van stock to seal all around seam. Gasket is not sealing well even after heating - reorder. Called techline. JJ TO RETURN - GASKET +10 AT WP > JJ; ordrng 1 W11038432 (GASKET +10 AT WP)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Wilmington Manor, DE 19720
Taylor F.
Job Details:
11/29/2023
"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the unit had been plugged in for 36 hrs prior to visit. On arrival compressor hot, amp draw of 1.08amps and warm in both compartments. No frost on evap. Ordering evap, compressor, coupler and drier. Cannot reschedule at this time.; ordrng 1 W11656989 (compressor) and 1 W11625643 (evap) and 1 W10143759 (drier (service)) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Alexandria, VA 22315
Demonte S.
Job Details:
11/29/2023
"Installed the Access Valve, Drier & Couplers. Filled the unit with 140 Psi of Nitrogen. Waited 20 mins No leaks found. Filled the unit with 2.0 Ozs of R600. Unit is starting to Cool. ; used 1 W11504445 ( Coupler Drier ( DS / Vs)), and 1 W11506623 ( Coupler Drier ( DS / Vs )) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Lewisberry, PA 17339
Drew B.
Job Details:
11/29/2023
cx complaint that unit is not cleaning the dishes as efficently as should be cx did show me dishes that were ran through that had a flim and or smearing on the glasses. ran diag mode and found F-E- no codes stored unit ran good water psi incoming and found the element to not be heaying which is not heatying water and leaving flim and stains on dishes ordering element and the sump on for repair/; ordrng 1 W10703867 (element)
We serviced a
WHIRLPOOL MICROWAVE
Model GSC308PJS05
Near Chesterfield, VA 23838
John P.
Job Details:
11/29/2023
"CX complaint mw light out and oven not baking properly, checked unit found open bake element wires are getting 240 volts, advised if try to replace bulb chance ribbon connector on panel could separate and then unit would no longer work. Advised their would be no guarantee due to panel and control not available. CX opted to only have oven looked at. Ordering bake element.; ordrng 1 WPW10207397 (bake element)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Virginia Beach, VA 23456
Carl A.
Job Details:
11/29/2023
"cx complaint of unit not working ,checkedu nit ot find the following error code F7E4 ,,checked unit to find that screw that holds rotor to gear case ,also found that the slider had pulled itself apart replaced slider tested and calibarted works as designed; ordrng 1 W10734521 (SLIDER CA/ VS), used 1 W10734521 (SLIDER CA/ VS) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Annapolis, MD 21401
Emmanuel R.
Job Details:
11/29/2023
"Cs unit wont start a cycle, confirmed complaint. I found the capacitor was punctured and leaked out all the oil. Replaced capacitor and tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Portsmouth, VA 23707
Justin W.
Job Details:
11/29/2023
cx complaint unit not working. checked unit to find power cord not making good connection with outlet. was able to wiggle cord to confirm capabilities of unit. cx to have electrician to inspect outlet and repair. while in home noticed heat was not working spoke to cx to prevent pipes from freezing during cold weather in home left sink dripping in kitchen and bathroom.