We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near McSherrystown, PA 17344
Sal R.
Job Details: 05/31/2022
CX complai t was that the RC was not cooling. I found that the the the xdrain tube was clogged. I was able to clear the clogg and then steamed out the ice. Unit test good.
We serviced a
JENNAIR DISHWASHER
Model JDB3600AWS2
Near Arlington, VA 22205
Eric W.
Job Details: 05/31/2022
need to reorder parts and some new ones inspected unit didnt find leak reordering parts; ordrng 1 WP8572611 (vent assembly) and 1 WP8269259 (oring) and 1 WPW10077877 (deflector) and 1 WPW10238413 (dispencer) and 1 WPW10077883 (inlet air) and 1 WPW10320512 (oower spray arm)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Herndon, VA 20171
Richard B.
Job Details: 05/31/2022
"CX complaant , Dishwasher nott wAAHING. inspected unit and found 43 error code for ewash motor. Voltage going to sump but mot washing. In stock , Further work needed RB; ordrng 1 W11025157 (sump assembly)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HV06
Near Bunker Hill, WV 25413
Danny R.
Job Details: 05/31/2022
unit has a few issues one is the unit is arking will need touch up paint secomd the control has power to light always on and the control goes blank at times touch paint control and socket for light are needed; ordrng 1 W10917540 (touch-up) and 1 W11342846 (control) and 1 W11333816 (control ui) and 1 W10210871 (soucket bulb)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Midlothian, VA 23112
John P.
Job Details: 05/31/2022
"CX complaint unit displaying f9e1, checked unit found blue wire to drain pump open circuit, also found belt slipping and actuator not shifting, replaced belt and shifter ordering lower harness.; ordrng 1 WPW10006384 (Belt) and 1 W10913953 (Actuator) and 1 W11591637 (Harness), used 1 WPW10006384 (Belt), and 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HB6
Near Bristow, VA 20136
Daniel J.
Job Details: 05/31/2022
sr7733730678 called saftey informed replaced control and tested unit responded as it should rep asked about the paint chipping and if it would be able to fall into the food informed chipping outside ot window to mircowave informed that wouldnt be covered comestic issue not covered by whirlpool
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Midlothian, VA 23112
John P.
Job Details: 05/31/2022
CX complaint unit leaking water checked unit found water leaking around bellow replaced bellow tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Richmond, VA 23223
Gill G.
Job Details: 05/31/2022
verified cx complaint of unit not producing ice. found ice maker unresponsive to jumper. replaced ice maker. cycled ice maker and filled mold with water. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Vienna, VA 22182
Jason A.
Job Details: 05/31/2022
CX complaint WASHER clicking. Found unit unplugged & when plugged in latch clicking nonstop. Replaced latch & ran test wash. Did a Drain&spin. Unit is advancing > JJ
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Arlington, VA 22204
David J.
Job Details: 05/31/2022
Cx complaint not starting. Stacked unit washer is working perfect. Inspected wire in back and found no issues. Went to replace thermal fuse and still nothing. Going to order more fuses for return visit. ; ordrng 1 Wp3398128 (Thermostat) and 1 Wp3404154 (Fuse)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Aldie, VA 20105
Christian C.
Job Details: 05/31/2022
Cx complaint unit is leaking from underneath unit. Inspected unit no errors. Ran through service cycle and leaking from sump. Quoted cx and they will not be going through with repair. Collected for service call. If they call back to go through with repair order W11087376-sump.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHB0
Near Leesburg, VA 20176
Ricky E.
Job Details: 05/31/2022
customer stated that the unit was leaking.. ran the unit and was unable to find a leak... the customer is unaware of how the unit is leaking.. will repkace parts based on what can be seen...; ordrng 1 W11230140 (gasket) and 1 W11243383 (hose-drain)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Washington, DC 20007
Samuel R.
Job Details: 05/31/2022
"replaced part ordered.set unit to correct settings,now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Spring Grove, VA 23881
Chris B.
Job Details: 05/31/2022
replaced door washers and nameplate heated seated gasket unit working as desighned
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Lochearn, MD 21207
Shane M.
Job Details: 05/31/2022
no show. waited 10 mintues & called the office.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Parkville, MD 21234
Keith H.
Job Details: 05/31/2022
cx complainit is unit not working correctly inpsected unit and found alot of water under pantry ui casuing other features to not workin quoted cx and they declined further service
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Gordonsville, VA 22942
Eric F.
Job Details: 05/31/2022
"Installed seal, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Annapolis, MD 21409
Kevin P.
Job Details: 05/31/2022
"cx complaint unit leaking when ice maker is on and lights intermittently wont come on, found water line to ice maker is split causing a leak. lights are working properly at this time, cx has an led assembly her husband bought online i advised that when the lights dont work try unplugging the freezer led and see if lights come back on, and if not move to the next light in the ff section and repeat, once the defective light has been replaced all lights should work immediately. ordering water line from valve to ice maker 267.69 total collected by cc.; ordrng 1 W10823511 (tube-water)"
We serviced a
JENNAIR BEVERAGE CENTER
Model JUGFR242HX00
Near Virginia Beach, VA 23451
Carl A.
Job Details: 05/31/2022
"cx complaint of led ui control board flickering,checkedu nit to confrim findings ordering led control as its internal problem on board; ordrng 1 W11424751 (Assembly, Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Vienna, VA 22182
Jason A.
Job Details: 05/31/2022
CX complaint DW not cleaning. Detergent not dissolved. Found unit has 120VAC at motor & can hear diverter during test wash. Replaced wash motor assym & ran test wash. Good wash pressure & unit completed test. Start NORMAL cycle & unit is advancing. NO LEAKS > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 05/31/2022
"Cx complains that the unit not cleaning dishes any more. inspected the unit, motor makes a humming noise, water pressure from spray arm is bad. faulty motor, all connection cks ok. unit needs pump motor, CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE REPAIR; ordrng 1 w11416362 (pump motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Smithfield, VA 23430
Zachery R.
Job Details: 05/31/2022
"replaced icemaker, tested, unit working as designed. advised cx to keep eye on ice production. left old part with cx"
We serviced a
JENNAIR OVEN
Model JDRP430WP01
Near Virginia Beach, VA 23451
Carl A.
Job Details: 05/31/2022
replaced all parts tested unit works as designed
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Arlington, VA 22205
Eric W.
Job Details: 05/31/2022
cx complant of the broil element fell down in microwave unit needs new lcip old partsare in baggy in microwave check part befor working on unit it is porcylin
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Berryville, VA 22611
Ezra M.
Job Details: 05/31/2022
"installed new basket, calibrated unit, verified noise normal."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Herndon, VA 20170
Richard B.
Job Details: 05/31/2022
"cx complant. Switches turn on when leaning against stove to clean behind. Advised CX that the gas cooktop knobs are sensetive and thats how youn turn on burners . Advised CX to not lean on knobs as they are plastic and can break as well as turn on stove cooktop. CX became irate and began cussing using profanity , She stated , how do i not burn by seld when i am 70 F-ing years old/ Tech left before it got more heated and as i was leaving she kept saying Worthless, worthless worthless. Job completed , did not get a chance to snap pics before i left. RB"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Stone Ridge, VA 20105
Christian C.
Job Details: 05/31/2022
Installed lid lock. No errors found. Ran through service cycle. Unit filled with water but did not drain. Saw previous visits replaced both hmi and control. Checked system information for model and serial number and both are blank. 7733660076 Unit non-repairable.
We serviced a
WHIRLPOOL FREEZER
Model WRB119WFBM00
Near Hopewell, VA 23860
Chris B.
Job Details: 05/31/2022
cx stated they have ext warranty advised cx to call ext warranty company to cover service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Herndon, VA 20170
Richard B.
Job Details: 05/31/2022
"CX complant, Things freezing in veggie drawers . Inspected unit and found ice door not sealing correctly , also found right door gasket dosent seal correctly due to being cracked and split. Also found shelves are overloaded and things are pushed all the way back blocking air movement . Advisedd CX to move things from back wall so air can circulate good , Will call CX once parts are approved , Further work needed, RB; ordrng 1 W11086000 (seperator) and 1 W10917313 (gasket)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Moseley, VA 23120
John P.
Job Details: 05/31/2022
"CX complaint unit not working and beeping checked unit found error code f2e1 stuck key tested keys unable to duplicate, replaced ui and control tested working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Arlington, VA 22203
Eric W.
Job Details: 05/31/2022
cx complant of unit not filling with water inspected unit found no hot water comming out of water line tested water line it is good cx needs plumber
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Chester, VA 23831
Chris B.
Job Details: 05/31/2022
PICKED UP DOOR FROM DRIVE WAY
We serviced a
KITCHENAID OVEN
Model KFGC506JSS01
Near Arlington, VA 22206
David J.
Job Details: 05/31/2022
Cx complaint rolling rack does not roll and burner circles broke. Inspected rack and found that after Cx used self cleaning feature the unit messed up the rack and discolored it. Need to order rack and lids for return visit.; ordrng 1 W11496903 (Sliding oven rack) and 2 W11380124 (Grate burner)s
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Chantilly, VA 20151
Christian C.
Job Details: 05/31/2022
Cx complaint unit will not turn on. Inspected unit found outlet polarity is correct. Getting 120VAC from outlet. Getting 120VAC to control. All connections to control and console secure. Console still unresponsive. Ordering control and console.; ordrng 1 W11319991 (console) and 1 W11544680 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Moseley, VA 23120
John P.
Job Details: 05/31/2022
Installed spray arms tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Greenville, NC 27858
Ronnie B.
Job Details: 05/31/2022
"cx complaint of unit not cooling compressor not running. checked unit and both compartments are room temp. checked compressor and is not running with voltage supplied, start relay just clicks attempting to start. checked compressor winding and are as follows 6.6, 5.5, 1.2. compressor is locked and windings are no good, unit needs compressor.; ordrng 1 W11370574 (compressor) and 1 W11506619 (coupler) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL FREEZER
Model WRV986FDEM01
Near Gainesville, VA 20155
Daniel J.
Job Details: 05/31/2022
no cool freezer and now no weak cool fridge removed freezer evap slight ice build up on inlet no frost pattern fridge and freezer ordering compressor and dryer with evap; ordrng 1 W10832994 and 1 WPW10608485 (evap) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Woodsboro, MD 21798
Justin S.
Job Details: 05/31/2022
while explaining pricing to the cx they decided to decline the repair
We serviced a
JENN-AIR RANGE
Model JVD0303GS
Near Reston, VA 20194
Richard B.
Job Details: 05/31/2022
"CX complant, Switch fell. Inspected unit and found switch glue has failed, Due to debris stuck to bottom side of panel. Ordering control panel and will use control on return, Further work needed, RB CX requested CC . RB; ordrng 1 W11228213 (cover door)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Greenville, NC 27858
Ronnie B.
Job Details: 05/31/2022
"removed and repalced gearcase, stator, clutch, harness, slider, control and ui. calibrated, tested, unit works as designed."
We serviced a
MAYTAG OVEN
Model MER8700DS1
Near Richmond, VA 23223
Gill G.
Job Details: 05/31/2022
cx complaint: unit bake function not heating enough. tested bake function and found unit very slow to heat up. found thermal event at bake element wire harness conection. removed charred wire and connector. replaced wire and connector. tested. unit is working as designed.; used 1 279457 (wire kit) from stock
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Germantown, MD 20876
Ricardo S.
Job Details: 05/31/2022
"Cx complains that the rf burner not lighting properly, inspected the unit, ignitor and spark switch cks ok .. burner makes a clicking noise but nothing happens.. order parts; ordrng 1 W11084062 (burnr-head) and 1 w11579391 (cap burner) and 1 W10862323 (igntr-surf)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Newport News, VA 23605
Lucas R.
Job Details: 05/31/2022
"replaced cooktop, element and switch, unable to test unit no longer installed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ03
Near New Bern, NC 28560
Ronnie B.
Job Details: 05/31/2022
"cx stated unit did make any more ice since i left last visit. checked unit and ice is in ice maker mold and no ice in ice bin. attempted harvest and failed this time and no heat. removed and replaced ice maker, tested, completed harvest, heater activated and filled, unit is working as designed. cx paid 110 labor in full."
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Great Falls, VA 22066
Jason A.
Job Details: 05/31/2022
CX complaint RANGE cooktop burners hard to light. Verified complaint. Adjust burner bases & caps to improve ignition. Test all burners light within 1 to 3 sparks > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near New Bern, NC 28562
Ronnie B.
Job Details: 05/31/2022
"cx complaint of unit not washing dishes. checked unit and found f8-e2,f8-e1. Ran test and confirmed unit is filling fine. found that wash motor is running but diverter is not moving when called for. unit needs sump and control; ordrng 1 W11416362 (sump and pump) and 1 W11410066 (control)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bowie, MD 20716
Shane B.
Job Details: 05/31/2022
"complaint is the unit not respondinga at all. confirmed complaint. i can not power unit on at all. checked breaker, it is not tripped. unit will not go into diagnostic mode. unit is in a very tight closet that opens up into a small hallway and has a dryer stacked on top of it. i could not access anything. ordering control board and user interface. please 2 count and 2 tech as the stack will need to be pulled out then dryer taken down to start working on unit. schedule when parts and second tech are available.; ordrng 1 W11319991 (user interface) and 1 W11544680 (control board) and 1 2count (2 count) and 1 2tech (2 tech)"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Gettysburg, PA 17325
Bernard M.
Job Details: 05/31/2022
"Cx complaint the bellow came off. Inspected unit and found the bellow detached from inside the tub. Reconnected bellow to inside of tube and made sure it was secure, also checked both boot straps and both checked good. Now the bellow is secure all the way around. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Annapolis, MD 21401
Shane B.
Job Details: 05/31/2022
"cx complaint is a small piece of metal falling from the stike causing the strike not to stay in position. unit no longer completes cycles. confirmed complaint, strike looked damaged when i arrived. found F5E2. replaced strike and tested lid latch. it clicks but does not latch. replaced lid latch with preIDed part. lid latched works properly. ran service cycle. unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HV1
Near Frederick, MD 21702
Justin S.
Job Details: 05/31/2022
cx says the unit doesnt reach preheat even after 45 min. started a bake cycle and i feel heat from the broil element but not the bake element. the terminal to the bake element has burnt off. repaired the connection and tested. the unit preheated in 11 min the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Fairfax Station, VA 22039
Lloyd B.
Job Details: 05/31/2022
Cx complained the unit did not cool. Inspected the unit and found that the compressor tried to come on and then it would click before shutting off. Installed new start device and plugged in and the compressor stayed on and the unit began to cool.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Snow Hill, NC 28580
Ronnie B.
Job Details: 05/31/2022
"cx complaint of humming noise. unit is in a large storage area and unable to fully test. plugged unit in and drain pump kicked in, unit in pump out mode. reset unit and found code f0-e5. cleared codes and tested unit, valves are clean and are being actuated, but unable to confirm water flow due to units location. found weak susension causing basket to bounce. verified no kinks in pressure line and good flow/resistance while blowing through line. called saftey to document s/r 7733755026; ordrng 1 W10780045 (suspension)"
We serviced a
ROPER DRYER
Model RGD4640YQ0
Near Baltimore, MD 21207
Shane M.
Job Details: 05/31/2022
cx complaint the unit isnt heating. found all sensors to be good. took unit apart. found a broken ignitor. replaced igitor. still no glow. replaced coils. no glow. found 0v at ignitor. drive motor kicking out only 1.3v coming off white & black wires. blue shows 120v. ordering drive motor with timer.; ordrng 1 W10857611 (timer) and 1 WP694089 (blower wheel) and 1 279827 (drive motor)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Taneytown, MD 21787
Sal R.
Job Details: 05/31/2022
"Per the previouse tech, i was able to access and repalce the water inlet valve. I then tested unit and unit test good.c"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Midlothian, VA 23113
John P.
Job Details: 05/31/2022
Inspected door outer wrap stainless is bent waiting for outer door panel to come in left note on door advising not to throw away door; saved tckt
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Frederick, MD 21702
Justin S.
Job Details: 05/31/2022
replaced the outer glass and the unit is now good
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Bunker Hill, WV 25413
Ezra M.
Job Details: 05/31/2022
"installed updated heater, verified no leaks and no errors."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Woodbridge, VA 22193
Demonte S.
Job Details: 05/31/2022
Inspected the unit. Found that the cx is saying that the Washer will not Spin the clothes out fully / Loud Grinding Noise. Ran Service Diagnostics on the unit. Error Codes are F0E2 = Over Suds Condition. ( Advised the cx to watch the load and Soap Amount.) F0E5 = Off Balance Load. Cleared all Error Codes. Started the Service Test on the unit. Loud Grinding noise. Found that the Splutch is missing a lot of fingers. Also a lot of Splutch dust on the Actuator. Installed Splutch & Actuator. Tested the unit. No noise. Unit is working as Designed.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Baltimore, MD 21210
Shane M.
Job Details: 05/31/2022
cx complaint the unit still isnt powering on after getting electrician unit still isnt powering on. ordering console 2 controls.; ordrng 1 W11375458 (console) and 1 W11325786 (control) and 1 WPW10260060 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Shenandoah Junction, WV 25442
Ricky E.
Job Details: 05/31/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Winchester, VA 22602
Ezra M.
Job Details: 05/31/2022
"low cool rc, no ice. found ice maker failed, evap clogged with ice. defrost thermistor out of tolerance on evap cover, software on control out of date, needs new updated controls, ice maker failed mid cycle, not returning to home position. door gasket failed, seperating at mullion. unit will need ice maker, controls, rc evap cover and right rc door gasket. cust wants time to think over offer, payed 120 for todays visit with cc."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Alexandria, VA 22315
Lloyd B.
Job Details: 05/31/2022
"Cx complained of a no cool. Inspected the unit and found the compressor is running cool to the touch as are all the fans but there is no frost pattern or interior lights. Removed the door ui and the lights came on but the unit did not cool. Confirmed with wp the 2 are unrelated. Unit needs new compressor, drier, evap and door. 3 job count. Sealed system tech required. SR7733775792; ordrng 1 WPW10143759 (drier) and 1 W10832994 (compressor) and 1 W11492867 (evap) and 1 W10815668 (door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Chester, VA 23836
Chris B.
Job Details: 05/31/2022
cx complaint no water or ice dispenced inspected unit confirmed cx complaint found obstruction in valve ordering valve W10865826; ordrng 1 W10865826 (valve)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Alexandria, VA 22311
Lloyd B.
Job Details: 05/31/2022
Cx complained the unit did not start. Installed new control and tested and the unit now starts and operates as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Gordonsville, VA 22942
Eric F.
Job Details: 05/31/2022
"Confirmed cx complaint unit leaking. Found top rack mounting brackets leaking from around installation to tub. Checked brackets and tub for damage, non visible but the plastic nuts are not holding the top brackets snugly. Ordering top tracks and mounting nuts.; ordrng 1 W11579562 (track) and 1 W11596053 (track) and 4 W11545286 (nut, tub)s"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Union Bridge, MD 21791
Sal R.
Job Details: 05/31/2022
"I was able to access and replace the water inlet valve. I then tested unit and found that the unti is still melting the ice when heating the evap plate. I called WP Tech Line and explained my findings to Rick. Per Tech Line , CX to have PSI tested at RO system (min of 35 PSI) . I am also ordering 1 harness with evap thermistor (W11126268). CX will be out of town all next week. Once the RO system is check , CX will call inot office to set a return visit for harness. Please see SR # 7733741398; ordrng 1 W11126268 (Harness)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Hyattsville, MD 20785
Mitchell H.
Job Details: 05/31/2022
cx complaint light keeps blowing out. installed harness bulb socket and control to cover all parts. informed cx if it happens again to let us know. otherwise unit should be good to go from here.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Wilmington, DE 19808
Taylor F.
Job Details: 05/31/2022
"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the unit short cycling drawing 8amps. Compressor is seized up, ordering compressor, coupler, and drier. Cannot reschedule at this time. 2ct sealed system; ordrng 1 WPW10143759 (dryer) and 1 w11506635 (coupler) and 1 W11370574 (compressor) and 1 lockringkit (lockring kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Winchester, VA 22602
Ezra M.
Job Details: 05/31/2022
"low cool, both sections, found evap clogged with ice, defrost working. defrst thermistor out of tolerance, not defrosting long enough. replaced thermistor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Frederick, MD 21702
Brian R.
Job Details: 05/31/2022
melted down and cleared and cleared all ice and water. replaced parts and reset temps and unit. advised cx to give unit a few days and see how it does and call back if needed. job complete.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Mechanicsville, VA 23111
Gill G.
Job Details: 05/31/2022
verified cx complaint of unit not heating. found faultu thermal cut off switch. ordered switch. collected for total.; ordrng 1 280148 (cutoff-tml)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Frederick, MD 21703
Brian R.
Job Details: 05/31/2022
replaced sump and tested and ran unit. unit was quiet and ran as it should. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Hampton, VA 23666
Lucas R.
Job Details: 05/31/2022
"replaced garcase, cam and washplate, removed soap buildup on tub and under basket, tested, belt squeeling on cam, replaced belt, calibrated, tested, unit working as designed.; ordrng 1 W11239857 (belt), used 1 W11239857 (belt) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near North Potomac, MD 20878
Julian H.
Job Details: 05/31/2022
replaced rh top door and looks fine
We serviced a
JENNAIR OVEN
Model JJW2830DB00
Near Silver Spring, MD 20902
Israel R.
Job Details: 05/31/2022
Customer complaint unit is inot working. F2E1 Erro displayinging. Unit is powering on but as soon as buttons are pressed the unit display error code. Unit needs new UI.; ordrng 1 W10887858 (console)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Ayden, NC 28513
Ronnie B.
Job Details: 05/31/2022
"cx complaint of moisture build up on outside and inside of unit. checked unit and found that the door is bowed and expanding foam did not reach top 1/4 of door and is hollow building up moisture on the outside. this is also causing build up inside unit where seal is not flush due to bow in door. ordering door, advised cx will come directly to home.; ordrng 1 W10746780 (dor-fmd) and 1 W11178521 (nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Fairfax, VA 22032
Lloyd B.
Job Details: 05/31/2022
Cx complained the unit did not make ice. Inspected the unit and found that there is 120v at the ima but it did not cycle. Installed new ice maker and tested and it began a harvest. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Laurel, MD 20724
Emmanuel R.
Job Details: 05/31/2022
"dented fridge door, ordering door. under 30days. stainless.; ordrng 1 W11223753 (nameplate) and 1 LW11091610 (dor-fip)"
We serviced a
JENNAIR DISHWASHER
Model JDB9000CWP2
Near Arlington, VA 22207
Eric W.
Job Details: 05/31/2022
cx complant of unit not washing inspected unit found water comming into unit and pumping out just no wash motor installed new sump and tested no leaks and unit working
We serviced a
AMANA DISHWASHER
Model ADB1500ADS4
Near North Laurel, MD 20723
Emmanuel R.
Job Details: 05/31/2022
"Installed dispenser, tested uniut. unit is now working properly."
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Deale, MD 20751
Shawn D.
Job Details: 05/31/2022
went to install regulator and i cannot seperate the hard pipping for the gas line it has so many attachments to it snapped pic. infomred cx she needs the plumber to come back to put this on so she called her husband and they are doing that. once regulator is installed unit should be good
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Silver Spring, MD 20905
Emmanuel R.
Job Details: 05/31/2022
"Cs the flame on the cooktop is very low, I found that the flames needed to be adjusted. Cs they cook alot and they want a large flame. I adjusted the flames . Unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB1
Near ,
Joseph D.
Job Details: 05/31/2022
"cx complaint unit with detergent not dissolving, no noise from sump motor. unit had 'sump motor not running' error. cleared error. sump motor would not run. removed and reseated plug to sump motor and unit working properly now. If problem persists, unit will need sump motor. w11025157."
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Germantown, MD 20874
Ricardo S.
Job Details: 05/31/2022
"Cx complains that the dryer make noises, inspected the unit, display is dead but the console makes a beeping noise, power cks ok, 240vac terminal block. cntrl board receives 120vac. connections cks ok. unit needs a console.. order contrl board just in case..; ordrng 1 w11378950 (console) and 1 w11491458 (cntrl-elec)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Virginia Beach, VA 23451
Carl A.
Job Details: 05/31/2022
cx cancelled at door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Chambersburg, PA 17202
Andrew S.
Job Details: 05/31/2022
Per previous diag I was able to access and replace the damper. I then tested the unit and it is now functioning as intended. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Mechanicsville, VA 23116
Gill G.
Job Details: 05/31/2022
verified cx complaint of unit microwave light staying on when door is closed. cx pushes on door to activate interlock switches to use unit. found right side interlock is not being activated due to outer door being bowed out. unit needs outer door. ordered door. scheduled return visit.; ordrng 1 W10775493 (glass-door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Elizabethtown, PA 17022
Justin L.
Job Details: 05/31/2022
cx complaint loud noise from freezer section. was able to access unit and remove evap cover and found ice build up on the fan. was able to use my steamer to clear the ice. found that when ice maker calls for ice a couple drops are missing the chute and falling onto fan causing issue contacted techline and spoke to Andy 7733776003. he wants us to order 3 seperate ice chutes and use the one that fits. ordering the part and once in office will need to call in and set return; ordrng 1 w10472793 (ice chute) and 1 2196157 (ice chute) and 1 2155466 (ice chute)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Parkville, MD 21234
Keith H.
Job Details: 05/31/2022
cx complaint is unit not washing inspected unit and found motor siezed i repalced sump with one that was sent but then found out that it wasnt compatible with unit ordering correct pump/motor; ordrng 1 W10837026 (pump&motor)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS3
Near Carlisle, PA 17015
Fred G.
Job Details: 05/31/2022
"cx complaint unit isnt cleaning dishes. inspected entered it into diag and found 0 error codes. found both bottom and middle spray arms were clogged with food/grease. also found pump is no longer pumping at full speed. unit needs sump and motor along with bottom and middle spray arm. ordering 1 (W11101428), 1 (WPW10448645). will reuse sump and motor (WPW10605058) on return visit. when parts come in please call and schedule apt.; ordrng 1 W11101428 (arm-spray) and 1 WPW10448645 (spray arm)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Franklin, VA 23851
Zachery R.
Job Details: 05/31/2022
"cx complaint unit not filling, checked unit, come to find both valves reading open, called pwh was authorized to use valve. replaced valve, tested, unit working as designed. left old part with cx."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Harrisburg, PA 17110
Fred G.
Job Details: 05/31/2022
"cx complaint unit is not spinning and clothes are still wet after cycle. entered into diag and found error codes f8e1,f0e9. found units drain hose was laying on the floor to a drain. advised cx that the drain hose needs to be 39 in off the floor. found a location to installed the drain hose. tested unit and found unit checks good. unit wasnt washing clothes due to water not being in tub and was self syphoning."
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near ,
Jerod R.
Job Details: 05/31/2022
tested unit found unit foot was loose causing rattle secured foot and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Chambersburg, PA 17201
Andrew S.
Job Details: 05/31/2022
"Per previous diag I was able to access and replace the auger, coupler, divider and ice bin. I then tested the unit and found that it is functioning as intended. Job complete"
We serviced a
JENN-AIR WINE CELLAR
Model JUWFR242HL00
Near Arlington, VA 22202
David J.
Job Details: 05/31/2022
Cx complaint not working. Inspected and found user interface was flickering and not cooling. Replaced parts stated by previous tech. Unit is now working as intended.
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC4
Near Harrisburg, PA 17109
Fred G.
Job Details: 05/31/2022
"cx complaint unit is using hot water when cold is selected and when she uses the delicate cyce clothes come out wrinkled. entered unit into diag and found error codes f0e4, f2e1. cleared codes and ran a auto test. unit finished auto test without issue. i found water hoses were swapped and the hot water was on the cold valve side. also found unit was not level. was able to swap hose and level unit and run a auto test. unit finished test without issue. unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT01
Near Arlington, VA 22201
Eric W.
Job Details: 05/31/2022
cx complant since last tec was here unit os now not cooling inspected unit and found large ice ball on cap line told cx may be compressor may be a leak gave him pats cost and labor he wil talk to wife to see what they want to do
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Wilmington, DE 19807
Taylor F.
Job Details: 05/31/2022
Replaced both parts per previous diagnosis. Tested unit and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Baltimore, MD 21212
Shane M.
Job Details: 05/31/2022
cx complaint the lidlock broke. can confirmed found lidlock destroyed from broken bezel. ordering bezel cover return wth latch.; ordrng 1 W11545554 (bezel)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104KPS0
Near Charlottesville, VA 22901
Eric F.
Job Details: 05/31/2022
"Confirmed cx complaint unit leaking from left side of door. Found the plastic mounting screw guide on left side of cabinet installed improperly causing the door to sit slightly ajar and allowing a slow leak to form at the rear of the mounting guide. Properly installed component, tested unit, unit working as designed."