We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Middletown, DE 19709
Frederick R.
Job Details: 10/01/2023
Upon arrival I found CX never opened boxes to inspect doors. Opened RC door and found it damaged(in pic). Opened FC box and it was good. i installed FC door but not RC door. CX does not want new door ordered(he signed for this on TY card). CX wanted me to take old doors with me but I told him I could not. CX is responsponsible for disposal of old doors. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Newark, DE 19702
Frederick R.
Job Details: 10/01/2023
CX complaint is dishes wet. Inspected/tested and verified CX not using rinseaid. Also found heater element working as designed. Explained to CX how the RiseAid works and will help with drying dishes. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near ,
Frederick R.
Job Details: 10/01/2023
Replace interlocks and control per prior diagnosis. Unit still not working. Reordering interlocks. Also ordering main harness and harness for lamp and turntable. Cannot reschedule due to FBO part needed; ordrng 1 W11551761 (interlock lower ReOrder) and 1 W10543253 (harns-wire) and 1 W10814463 (harns-wire) and 1 W11551558 (interlock upper ReOrder)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Reston, VA 20194
Jason A.
Job Details: 09/30/2023
CX complaint FRIDGE water leaks from RC to floor. Found unit is leaning forward & water pools /ice under RC bins. Pantry UI blank & harness is cut & swimming in water. See SDpics. CX had declined sealed syst repair I ordered last year. Pulled evap cover. Cleared all ice & water. Poured 1 cup hot water in pan & it drains completely. No water leaked past pan. Weak frost pattern & mastic is breaking up indicating leak. Parts & labor covered. 3CountSealSyst > JJ; ordrng 1 3CountSealSyst (3CountSealSyst) and 1 W11492867 (RC evap) and 1 W10779331 (Compressor) and 1 WPW10143759 (UV drier) and 1 W10913906 (coupler)
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Towson, MD 21204
Drew B.
Job Details: 09/30/2023
"arrived and found no UI,and other part needed for repair non in bin and not at cx placed asked them to look. i attempted to just replaced acu and see if tjhats gonna repair unit. when i replaced the control no operations at all when you press and or after coins in.. i was able to enter diag and all functions work there but not repsonding after poressing start. i replaced old board back in and the unit now does again respond when press start ut back to orginal issue will start without coins inserted reordering board again and reordering the parts that werent given today with me; ordrng 1 w11188527 (control)"
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Chesapeake, VA 23320
Austin D.
Job Details: 09/30/2023
replaced all parts. unit is good to go. no other isssues found.
We serviced a
WHIRLPOOL DRYER
Model WGD5300VW0
Near Towson, MD 21286
Drew B.
Job Details: 09/30/2023
cx had unit professionally clean out and still not drying .. i access parts and found the 2 prong coil is reading OL and the unit wont lightup.. i replaced with new coil kit and unit heat and ran and i waitwd 20 mins for a partially damp towel and unit dried to completion unit checks good now cx paid for parts shipp and an tax and lbor today ser already paid for. cx paid now full
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS01
Near Timonium, MD 21093
Drew B.
Job Details: 09/30/2023
cx complaint that unit is leaking where the inlet tube threads into the brass nut of the inlet valve tubing from the unit. i found no matter how tight still leaks. possibly could be the inet supplyline but will order W11690162 to ensure not unit problem at that point) cal lto rechd .; ordrng 1 W11690162 (tube inlet)
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW3
Near Newark, DE 19713
Frederick R.
Job Details: 09/30/2023
Replaced control board per prior techs diagnosis. Tested unit after replaceent and the dryer is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Newark, DE 19711
Frederick R.
Job Details: 09/30/2023
CX complaint is WM will not drain. Inspected unit and found lower harness defective and not connected to drain pump. Replaced lower harness from pre-id. Tested and WM is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Wilmington, DE 19808
Frederick R.
Job Details: 09/30/2023
CX complaint is WM will not start. Inspected/tested and found 120vac at outlet and to control. Checked all components from control and all were in range. Got 14vdc to UI but UI is unresponsive. Unit needs new UI. Quoted CX cost for repair and he declined to proceed. CX paid $120 SC by CC. Job is complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Wilmington, DE 19808
Frederick R.
Job Details: 09/30/2023
CX complaint is timer will not turn. Inspected unit and found timer to be defective. Unit falls under service pointer W11693378 to replaced both timer and knob. Ordering both parts. Cannot recshedule due to FBO parts needed; ordrng 1 W11685947 (timer) and 1 W11675852 (timer knob)
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS
Near Norfolk, VA 23502
Austin D.
Job Details: 09/30/2023
replaced all parts. put the unit back togehter. tested operation. unit is good to go. heating like it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Norfolk, VA 23513
Austin D.
Job Details: 09/30/2023
"checked the unit and found that the diffuser is making a bunch of noise when opening/closing. therefore, i went ahead and replaced the diffuser with one on VS. tested operation. unit is good to go.; ordrng 1 W11236851 (diffuser ar vs), used 1 W11236851 (DIFFUSER ar vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Chesapeake, VA 23325
Austin D.
Job Details: 09/30/2023
"came out to resolve the issue. disassembled asneeded. replaced all parts and put the unit back tgether. did the evap, comrpessor, and drier. tested operation. unit pressure holding at -4 on the low side. unit is good to go."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW
Near Chesapeake, VA 23321
Austin D.
Job Details: 09/30/2023
"checked the unit and found that the tub was cracked so that the suspension rods are not able to sit in the tub. this allowe the gearcase to bottom out on the floor causing damge to the gearcase. therefore, ordering all parts needed to resolve the issue.; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11195971 (stator) and 1 W11219115 (outer tub) and 1 W11551646 (tub nut) and 1 W11400156 (suspension rods)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Wilmington, DE 19805
Frederick R.
Job Details: 09/30/2023
Replaced ice maker per prior diagnosis. CX said IM has been working but wanted it replaced anyway. Power cycled IM after replacement and allowed full harvest. Unit is working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near Wilmington, DE 19809
Frederick R.
Job Details: 09/30/2023
CX complaint is dryer not heating. Inspected/tested and got good polarity at outlet. Took unit apart and all three check points on coil were good. TCO was OL and no continuity. Replaced TCO and coil from pre id. Tested unit and ignitor got to 3.2 amps and the valve opened and ignited. Ignitor sent by pre is damaged in package but it wasnt needed anyway. Dryer is now working as designed. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Magnolia, DE 19962
Frederick R.
Job Details: 09/30/2023
CX actual complaint is timer not moving. They have to manually shut off dryer. Inspected/tested and verified complaint. Ordering new timer. 5 in stock. Rescheduled CX for next Friday 10/6/23. afternoon preferred. TPB; ordrng 1 WPW10185992 (timer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near ,
Jason A.
Job Details: 09/30/2023
CX complaint DW not cleaning Makes humming noise. Replaced WASH Motor & ran test wash. Good wash pressure. Good drain & heats. NO LEAKS > JJ
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Oakton, VA 22124
Jason A.
Job Details: 09/30/2023
CX complaint FRIDGE noise & RC temps rose to 60s & warm mullion. Checked temp logs past 6hrs RC 62. See SDpics. Controls go into diagnostics but wont start compressor test 38 or test 40. Advised CX Fridge may stop cooling completely w/o warning & to prepare to move food out. v > JJ; ordrng 1 W10917313 (RC RIGHT gasket) and 1 W11664342 (ACU) and 1 W11585971 (Sparsh door UI) and 1 W11567329 (Condenser) and 1 W11504445 (Condenser coupler) and 1 W11504431 (Condenser coupler) and 1 W11578031 (Compressor) and 1 W11504431 (Compressor Coupler A) and 1 W11504415 (Compressor Coupler B) and 1 W11506621 (Compressor Coupler C) and 1 W11109499 (Drier) and 1 W11504445 (Drier coupler A) and 1 W11506623 (Drier coupler B) and 1 W11567409 (Orion)
We serviced a
MAYTAG DRYER
Model MEDX600XW0
Near Fairfax, VA 22033
Jason A.
Job Details: 09/30/2023
CX complaint DRYER doesnt start. Pushing start button not action. Diagnostics start button LED goes out when pushed so its active. Door sw good - drum light goes out. Checked all heating components good. CX will decide & call if they want to do repair > JJ; ordrng 1 WPW10411937 (Belt sw 23.15) and 1 WPW10508324 (motor 212.57)
We serviced a
JENN-AIR COOKTOP
Model JGD3536GB00
Near Herndon, VA 20171
Jason A.
Job Details: 09/30/2023
CX complaint COOKTOP FL burner randomly sparks. Checked burner base & cap for casting flaw. Checked restrictor plate installed > JJ; ordrng 1 W11379294 (burner cap set) and 1 W11690659 (electrode LF) and 1 W10905834 (filter)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Herndon, VA 20170
Jason A.
Job Details: 09/30/2023
"CX complaint DRYER noise - rattles - after 5 minutes of running. Replaced idler & secure loose panels & checked all HW is tight. Applied pad & foam strips to prevent loose panel vibration. Level feet so all 4 have even load. Ran DRYER for 15 minutes & noise levels normal. CX ran out to truck before I left & noise is back. Motor is overheating > JJ; ordrng 1 W11690850 (Pad, JJ/VS) and 1 W11352071 (Foam strips, JJ/VS) and 1 W11549461 (Motor assym) and 1 W11481730 (bracket motor mount)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Middletown, DE 19709
Frederick R.
Job Details: 09/30/2023
Replaced evap fan motor per prior diagnosis. Tested unit after repair and the fridge is now working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near Chesapeake, VA 23320
Austin D.
Job Details: 09/30/2023
replaced all parts. unit is good to go. no other isssues found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QMS01
Near Owings Mills, MD 21117
Drew B.
Job Details: 09/30/2023
replaced the boards and tested solid allow time to work and make ice.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FSX00
Near Owings Mills, MD 21117
Drew B.
Job Details: 09/30/2023
cx complaint that unit is not lighting the upper control housing. i found the unit to have issues with air gap coming through the fc section allowing frost to reframe the door to close and make contact with switch and times out the panel lights. thawed and sealed unit now appears to be functional evberything is working. collected check 120.00
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Middletown, DE 19709
Frederick R.
Job Details: 09/30/2023
CX complaint is dryer no power. Inspected unit and found dryer will not power on. Checked voltage at outlet and verified 120/120/240. Pulled unit out and found wiring hooked up improperly. to terminal block . No neutral going to board. Corrected wiring and tested. Dryer is now working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Seven Valleys, PA 17360
Drew B.
Job Details: 09/29/2023
replaced testd checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Chesterfield, VA 23832
John P.
Job Details: 09/29/2023
CX complaint unit not working checked unit found console sticker raised causing water to short out UI. Quoted CX:W11460908 $193.17W11505225 $78.75$110 labor$15 shipping$16.32 tax
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS7
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 09/29/2023
cx complaint bottom light on unit wont turn on. inspected unit and found 121.5vac when bulb was not in socket. once bulb was in the voltage was gone. unit needs control. qouted cx for repair and cx said yes. cx paid in full. please call cx once part is in to set up retrun visit.; ordrng 1 W11182110 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23322
Branden R.
Job Details: 09/29/2023
came out and replace parts needed tested unit is now running as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Glen Allen, VA 23060
Thomas B.
Job Details: 09/29/2023
Cx complaint unit is not working properly inspected unit found thermistor has failed removed and replaced the thermistor and harness qouted 428.81 cx paid in full By CC
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Alexandria, VA 22312
Christian C.
Job Details: 09/29/2023
"installed water valve, tested unit it now works as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Richmond, VA 23238
Joseph D.
Job Details: 09/29/2023
Unit with power to sump but sump unable to start no blockage noted and sump quoted customer for a new sump customer going through with repair. Customer owes 110 labor on return; ordrng 1 W11416362 (Motor)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Laurel, MD 20723
Emmanuel R.
Job Details: 09/29/2023
"Replaced Ui w/console and air vent , tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Aberdeen, MD 21001
Neil H.
Job Details: 09/29/2023
tested washer no leaks found at this time i checked for any holes in the gasket but none found and unit no leaking
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Powhatan, VA 23139
Joseph D.
Job Details: 09/29/2023
Unit with defrost sensor unplugs reseated defrost sensor and placed on automatic timed defrost cycle to eliminate fan noise no other issues detected and unit working properly
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Baltimore, MD 21202
Alexander D.
Job Details: 09/29/2023
"cx complaint unit cutout when it locked the lid and wont power back on. unit eventually unlocked the lid but still wont come on. inspected unit and verified complaint. control is getting 120v but diagnostic led is out. tried unplugging connections, still no light. replaced control. tried to run calibration but it just locked and unlocked the lid a few times the turned off again. replaced lid latch. ran calibration and autotest, both completed properly, no errors came back. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Baltimore, MD 21213
Alexander D.
Job Details: 09/29/2023
"cx complaint both door gaskets keep falling out. inspected unit and verified complaint. reinstalled gaskets, cx said they tried that already and they just keep falling out. doors must be warped. ordering both doors, both gaskets and nameplate. advised cx doors will be shipped directly to their house and to call office to schedule return visit after inspecting for damages; ordrng 1 LW10668874 (rc door black) and 1 W11240749 (rc gasket black) and 1 W11178521 (nameplate) and 1 LW10668875 (fz door black) and 1 W11229610 (fz gasket black)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Powhatan, VA 23139
Joseph D.
Job Details: 09/29/2023
Customer complaint unit leaking confirmed complaint. Found weak sump motor causing wash arms to not spin and causing leak it seems quota customer for new some motor customer declined. Did note damage to floor and cabinet and molding; ordrng 1 WPW10455268 (Sump) and 1 WPW10463906 (Screen)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Moseley, VA 23120
Joseph D.
Job Details: 09/29/2023
Unit with fa E4 overflow float switch open ER ror found float switch improperly inserted into tray causing it to be depressed receded any now working properly
We serviced a
MAYTAG WASHER
Model WTW4955HW2
Near Ashburn, VA 20147
Demonte S.
Job Details: 09/29/2023
Inspected the unit. Found that the cx is saying that the Washer isn't powering on. Ran Service diagnostics on the unit. Error Codes are F0E5 = Off Balance Load. Checked the Main Control Board. Found that the J5 Connection was not fully clicked into the Main Control Board. Fixed the connection. Cleared the error code. Ran a normal cycle. Unit is working as Designed.
We serviced a
MAYTAG OVEN
Model MGR7700LZ4
Near Milford Mill, MD 21244
Shane M.
Job Details: 09/29/2023
cx complaint the oven isnt heating. found no spark. replaced spark module. unit now heating. 350F.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Kents Store, VA 23084
Eric F.
Job Details: 09/29/2023
"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating, unit not getting enough water. Replaced with pre-id'd part. Tested Unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Odenton, MD 21113
Davonte
Job Details: 09/29/2023
"cx complained unit wasnt cooling, confirmed cx complaint. after inspecting unit, notice that evap fan wasnt running. replaced fan, but fan was coming on but not at normal speed. check voltage at fan poer connection, only got 80 volts, when normally it should be at 120v, spoke with another tech he advised me to order controlboard; ordrng 1 WPW10317076 (control)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Stephens City, VA 22655
Ezra M.
Job Details: 09/29/2023
"no errors stored, spinning normally while empty. valve housing and faucet switch melting from rubbing with tub ring when unit spinning. valve dripping constantly, hot and cold. ordering dispenser housing with valves, faucet switch and tub ring. leveled unit.; ordrng 1 W11614513 (dispenser housing w// valves) and 1 W11662334 (faucet switch) and 1 W11662156 (tub ring)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C7XYY00
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 09/29/2023
"cx complaint unit not cooling properly. checked unit, come to find amp draw reading 8 amps. spoke with AR was advised to order compressor, filter drier and evap to complete repair. ordering parts needed to complete repair. 3 count; ordrng 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator) and 1 WPW10466675 (compressor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Keswick, VA 22947
Eric F.
Job Details: 09/29/2023
"Confirmed cx complaint unit damage to freezer door. ordering door, unit with cosmetic warranty.; ordrng 1 W11449028 (Freezer door, stainless) and 1 W10909682 (nameplate)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV07
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 09/29/2023
"cx complaint unit sparking from rack. checked unit, come to find exposed metal on rack and supports. called techline, spoke with andrew, spoke mikchael from safety. ordering racks and supports per techline.; ordrng 1 W10803366 (rack) and 2 W10840759 (support)s and 1 W10840794 (support) and 1 W10840795 (support)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Haymarket, VA 20169
Daniel J.
Job Details: 09/29/2023
per notes installed contorl vent motor deflector and sump ran diag checked for leaks none present start normal wash let unit fill and move water no leaks motor sounds normal water hittinf insode cabinet sounds good
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Chesapeake, VA 23320
Zachery R.
Job Details: 09/29/2023
"replaced harness, calibrated and tested, unit working as designed. left old part with cx."
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Finksburg, MD 21048
Marc M.
Job Details: 09/29/2023
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Dover, DE 19904
Frederick R.
Job Details: 09/29/2023
CX complaint is loud dispense and compressor loud. Replaced both valves in back of unit and dispensing noise went away. Leveled unit properly to get rid of compressor rattle which I did hear on this visit. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Boyds, MD 20841
Julian H.
Job Details: 09/29/2023
"CX complaint about unit not working resume power & unit went to drain mode put unit on test mode f9e1 long drain checked resistance to pump & found 27oh out of range replaced from VS resume power & same issue relay on control board stuck close need part; ordrng 1 W11399437 (drain pump(JH VS)) and 1 W11557935 (ctrl elec), used 1 W11399437 (DRAIN PUMP (JH VS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Randallstown, MD 21133
Marc M.
Job Details: 09/29/2023
installed parts and tested unit. unit now checks good.
We serviced a
KITCHENAID RANGE
Model KSEB900ESS00
Near Winchester, VA 22603
Ezra M.
Job Details: 09/29/2023
"installed bake element. tested, working properly"
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJW
Near Baltimore, MD
Alexander D.
Job Details: 09/29/2023
"cx complaint unit not cooling in rc and frost all over fz again. inspected unit and verified complaint. both doors are sealing good. found drain iced over again. cleared all ice with steamer and unclogged drain, ran 1/4' waterline down drain to make sure its not collapsed and i was able to get it all the way thru. also adjusted heater closer to drain to help it not ice over. unit is testing good at this time"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Palmyra, VA 22963
Eric F.
Job Details: 09/29/2023
"Went to install drum, found additional damage to support idler drum wheels and belt, Replaced with truck stock, tested unit, unit working as designed.; ordrng 2 349241T (support,roller EF TS)s and 1 WP691366 (pulley-idr EF TS) and 1 341241 (belt,drive EF TS), used 2 349241T (SUPPORT), 1 WP691366 (PULLEY), and 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WFW72HEDW0
Near Randallstown, MD 21133
Marc M.
Job Details: 09/29/2023
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Charlottesville, VA 22902
Eric F.
Job Details: 09/29/2023
"Confirmed cx food freezing intermittently freezing. Advised cx on cooling processes of unit, food and shelf placement to avoid path of frozen air as unit cools. Unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Woodlawn, MD 21244
Shane M.
Job Details: 09/29/2023
"cx complaint tthe unit leaking inside unit, found evap drained clogged. cleared ice, cleared drainhole, unit working properly."
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Ijamsville, MD 21754
Ken M.
Job Details: 09/29/2023
"Recirculating pump/water level sensor replaced and tested. Unit stops filling on its on, sensor is working properly. Ran remainder of the diagnostic cycle. Thermistor failed to register the evaporator plate as cold enough despite the plate being heavily frost over. reran the test cycle a second and issue remained. Ordering harness.; ordrng 1 W11126268 (harns-pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Glen Allen, VA 23060
Thomas B.
Job Details: 09/29/2023
"Cx complaint unit is not working properly inspected unit removed and replaced the control, gearcase, actuator, and splutch. However lid latch is still not responding unit will need new lid latch; ordrng 1 W11307244 (latch)"
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Hampstead, MD 21074
Marc M.
Job Details: 09/29/2023
"cx complaint unit leaked after previous service the unit leaked onto the floor. inspected unit and found that the shut off valve is severely corroded and leaking. took pics and showed cx. cx will have rental company deal with the shut off valves. unit still showing f3e1 error code. ran auto test cycle and found during C3 stage, the fabric softener cold valve would hum but not dispense water into the tub. cx also experiencing dripping from bellow, and will need that replaced. unit is stacked with dryer and will require second tech for service.; ordrng 1 W11106747 (bellow) and 1 W10599356 (water inlet valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Catonsville, MD 21228
Shane M.
Job Details: 09/29/2023
cx complaint the unit keep displaying F0E9. found service pointer for software update. unit passed test cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near Manheim, PA 17545
Justin L.
Job Details: 09/29/2023
As per previous tech was able to access unit and replace parts. Heated gasket and unit now operates as designed no further work needed
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Baltimore, MD 21215
Alexander D.
Job Details: 09/29/2023
"cx complaint unit leaking. cx showed me pics of soapy water coming from back right corner of unit. ran diagnostics cycle, no leaks. started normal wash cycle with deep fill on max, no leaks. checked under unit again and found it feels wet around dischage hose that connects to drain pump. may be a pinhole leak behind the clamp. ordering discharge hose and drain pump in case needed. call cx to schedule return visit once we have eta on parts. cx refused to sign ty card because she wants unit replaced since its less than a month old.; ordrng 1 W11399437 (drain pump) and 1 W10899966 (discharge hose)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Pasadena, MD 21122
Israel R.
Job Details: 09/29/2023
"F9E2 Drain motor electrical problem, F8E4 over fill, F10E2 vent wax elecrical problem. Customer complaint unit does not start and or in the middle of the cycle the unit just sptops and displays error. I ran a test and the unit is completing a test on diagnistics. Check error and i got a bunch or error with electrcal issues and or overfilling. the valve is openning and closing. Ran quick wash and the unit washed for a little while then it stopped and got F9E2 error. But when i hit cancelled the unit drains. Unit is going to needs vent assembly, sump, control. Call customer when part is available.; ordrng 1 W11414073 (Vent) and 1 W11416362 (Sump) and 1 W11629912 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Woodstock, MD 21163
Marc M.
Job Details: 09/29/2023
installed parts and tested unit. unit now checkds good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Daniel J.
Job Details: 09/29/2023
hose from water tank blocking top drawer from closing adjusted hose drawer now able to fully close
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Ellicott City, MD 21043
Shane M.
Job Details: 09/29/2023
"cx complaint the unit isnt powering on. found unit completely dead. pulled unit out, 120v wall outlet. 120v to orion board. ordering control, orion board. return with side ui.; ordrng 1 W11567409 (orion board) and 1 W11664342 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Hampstead, MD 21074
Marc M.
Job Details: 09/29/2023
cx complait unit making an unusual noise while compressor is running. inspected unit and agree that apart from the normal vibration sounds generated by the compressor when running the unit seems to have a hollow howling sound in the rear. recommend applying thermal mastic to the suction and discharge tubes to reduce noise and vibration.; ordrng 5 W11553819 (sound mastic)s
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE00
Near Kensington, MD 20895
Julian H.
Job Details: 09/29/2023
GOT HERE CX states that after last repair unit still not cool & broken part found a cracked evap cover remove asm gently & found a leak from inside wall dye all over back wall confirmed issue with uv light leak inside cabinet called TL Liam report findings & send him pictures states unit is submit for product review & will contact CX with resolution
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near ,
Ezra M.
Job Details: 09/29/2023
"installed new outer door, ordering nameplate.; ordrng 1 W10909682 (nameplate)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Columbia, MD 21044
Shane M.
Job Details: 09/29/2023
"cx complaintt he unit isnt washing properly. found error codes for shifter and drive motor. found when replacing actuator, aton of drag on cam. found agitator rubbing on tub, ordering agitator, drive motor & belt.; ordrng 1 W11550891 (agitator) and 1 W11497303 (drive motor) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL WASHER
Model WGD8127LC3
Near Owings Mills, MD 21117
Justin S.
Job Details: 09/29/2023
CX LOWES damaged bottom of the unit not attached. Physical damage. Bottom base riser is broken.off cabinet. Ordering p/n; W11551643 (riser); ordrng 1 W11551643 (riser)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Chesterfield, VA 23832
Joseph D.
Job Details: 09/29/2023
Replaced motor and unit now heating properly working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDM01
Near Parkville, MD 21234
Justin S.
Job Details: 09/29/2023
CX LOWES complaintg no power to unit power cord missing. no physical damage. replaced main power harnes. Unit now has a power cord and is powering on and cooling good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Chester, VA 23831
John P.
Job Details: 09/29/2023
"Installed retainers and screws tested working as designed ; ordrng 1 WPW10292152 (Kit JP/vs), used 1 WPW10292152 (Kit JP/VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Centreville, VA 20121
Richard B.
Job Details: 09/29/2023
"CX complant. Water stopped working , Inspected unit and found water line in door possibally frozen , Tried thawing out resivoir with steam gun. Unit is working as designed now/, Job completed. RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Brambleton, VA 20148
Demonte S.
Job Details: 09/29/2023
Installed Display Board & Harness with Thermistor. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Charlottesville, VA 22902
Eric F.
Job Details: 09/29/2023
"Installed lock, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC360AW0
Near Baltimore, MD 21206
Alexander D.
Job Details: 09/29/2023
"replaced gearcase, belt, shifter and splutch. ran calibration and autotest. unit is now working properly. cx mentioned she was having issue where unit would start new cycle 5min after finishing washing. if cx calls back, preid control"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 09/29/2023
"cx complaint unit not completing cycles. checked unit, come to find defective sump and pump, sump reading out of range. acu is good sending 122vac to motor. ordering sump&pump to complete repair. called pwh, had job scheduled for thursday 10/5/23. advised cx they will be contacted for time frame; ordrng 1 W11613480 (sump&pump)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS02
Near Midlothian, VA 23114
Joseph D.
Job Details: 09/29/2023
unit with F1 E1 miscalibrated main control as well as latch error and open temperature sensor error. Unit with door latching by itself. Must replace main control. Cx requesting replacement unit. ; ordrng 1 W11371420 (Cntrl) and 1 W10883049 (Latch) and 1 W10859573 (Sensor)
We serviced a
WHIRLPOOL WASHER
Model WED5605MW
Near Owings Mills, MD 21117
Justin S.
Job Details: 09/29/2023
"CX LOWES complaint noisy operation. no physical damage. Unit did power on but no heat. Error code F3E1(Exhuast thermistor) Tested 240 at terminal. Tested good. Found a bad thermistor at Ehuast.. Replaced with van stock. Unit now spins, hetas, and vents good; ordrng 1 WP8577274 (thermistor), used 1 WP8577274 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Fredericksburg, VA 22405
Robert W.
Job Details: 09/29/2023
CX Complaint is the unit will run for a few mins then cut off and is making noise. Inspected unit and found unit will cut off after 2 mins pulled unit apart and found the harness is disconnected checked all rollers idler and motor all sound good put unit back together and tested unit is now working properly no sounds and is heating properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS
Near Severn, MD 21144
Justin S.
Job Details: 09/29/2023
"CX LOWES complaint please check for resale. no physical damage. Unit not heating Microwave has 120v. Tested diode and tested good. Magnatron Resistance was way out at 15ohms. Replaced magnatron and diode(per servicematters). Unit now heating good.; ordrng 1 W11256462 (diode) and 1 W11402082 (magnatron), used 1 W11256462 (diode), and 1 W11402082 (magnatron) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Unincorporated, WV 25413
Ricky E.
Job Details: 09/29/2023
parts and labor consession. customer atated that the unit wouldnt dispensice. verified issue and auger motor seized... tried to free the auger assy but was unable to.. need parts...; ordrng 1 w11671282 (auger assy)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Stephenson, VA 22656
Ezra M.
Job Details: 09/29/2023
"replaced control due to failing LEDs, oven spark being stolen by pan in drawer. removed pan, lighting normally."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Charles Town, WV 25414
Ricky E.
Job Details: 09/29/2023
"customer stated that the units drawer woulndt shut. verified issue and removen the drawer assy and reinstalled, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2876DRM02
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 09/29/2023
Clogged drain and warped drain pan. Qouted 326.98 removed and replaced pan assy tested for proper use unit now functions Normally
We serviced a
MAYTAG DRYER
Model MGD8630HC3
Near Wilmington, DE 19807
Taylor F.
Job Details: 09/29/2023
Cx complaint is unit giving error code. Was able to verify the error code as f3e3. Unit would not even start the cycle. Found the inlet thermistor reading 11.2 Ohms which is way out of range. Replaced inlet thermistor from pre id and unit is now working as desinged. Job is complete. Cx paid in full for part and labor by CC.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near ,
Shane M.
Job Details: 09/29/2023
installed lidlock. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near West Hanover Township, PA 17112
Justin L.
Job Details: 09/29/2023
Was able to access unit and replace control unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Herndon, VA 20170
Demonte S.
Job Details: 09/29/2023
"Installed Compressor, Access Valve & Drier. Pulled vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Pressure are 115 on the high side and 1 Bar on the low side. Unit is working as Designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Upper Marlboro, MD 20772
Leon
Job Details: 09/29/2023
cx complaint was unit had alot of ice bulit up in fc check fc fan got 120v and the fn a moving great then i checked th UI which wasnt lit up seen water install the UI holder changed ui and everyhing lit back up also seen a small cut in pantry harness replaced the harness everything should be working as it should
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Frederick, MD 21704
Ken M.
Job Details: 09/29/2023
"Customer complaint is that the unit is making an unusual noise at random times, usually 2-3 times during the day. Ran the evaporator fan and ice maker, but they were not the noises heard. Ran test 4 and waited for the compressor to turn over. No unusual noises heard. Did notice that the unit was still on its wheels, which can cause vibration noises. Front feet lowered and doors leveled out. Unit is working properly."