We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 06/07/2022
Cx complaint unit is not working properly inspected unit found no power at control ordering board and ui housing; ordrng 1 W11414079 (Ui housing) and 1 W11410063 (Control)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Glenn Dale, MD 20769
Mitchell H.
Job Details: 06/07/2022
cx complaint unit has never worked since they got it a couple weeks ago inspected unit and unit had 240v coming in. found nuetral and ground were swapped. fixed that quick and then found the start switch was not plugged in. plugged in the loose wire and unit is now working and heating. job completed.
We serviced a
JENNAIR COOKTOP
Model JGD3430GB00
Near Ashton-Sandy Spring, MD 20861
Israel R.
Job Details: 06/07/2022
SR// 7733045564. Customer complaint unit is still making the same issue of the sparking all time. I tested the unit and the spark kees goind even when the burner is on and touching the igniter. I moved the burner and then it stops. If i tap the burner it stopped but then the vibrations of the fan makes it move and sparking cames back. Called techline and they adiviced to replace the cooktop. 1 At tribles. Ordering black cooktop.; ordrng 1 W11476216 (Cooktop Black)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ04
Near ,
Mitchell H.
Job Details: 06/07/2022
cx complaint mullion caused door not to shut at times and rail for drawers not working properly. installed both parts and tested. unit is now good to go.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 06/07/2022
Cx complaint unit is not working properly inspected unit found no power at control ordering board and ui housing; ordrng 1 W11414079 (Ui housing) and 1 W11410063 (Control)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Glenn Dale, MD 20769
Mitchell H.
Job Details: 06/07/2022
cx complaint unit has never worked since they got it a couple weeks ago inspected unit and unit had 240v coming in. found nuetral and ground were swapped. fixed that quick and then found the start switch was not plugged in. plugged in the loose wire and unit is now working and heating. job completed.
We serviced a
JENNAIR COOKTOP
Model JGD3430GB00
Near Ashton-Sandy Spring, MD 20861
Israel R.
Job Details: 06/07/2022
SR// 7733045564. Customer complaint unit is still making the same issue of the sparking all time. I tested the unit and the spark kees goind even when the burner is on and touching the igniter. I moved the burner and then it stops. If i tap the burner it stopped but then the vibrations of the fan makes it move and sparking cames back. Called techline and they adiviced to replace the cooktop. 1 At tribles. Ordering black cooktop.; ordrng 1 W11476216 (Cooktop Black)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Edgewater, MD 21037
Shane B.
Job Details: 06/07/2022
"complaint is unit leaking in fridge section again. confirmed complaint, drip tray is full of ice again causing water to spill over. cleared ice again and removed drip tray. tried clearing drain line and i can not get it clear. tried pouring hot water down the line and it just overflows, doesnt seem like its ice blocking tube. pushed long srew driver down the drain and it hits rubber in every direction. i cant get the line open. called techline they said the insulation is most likely soaking up water and freezing causing it to expand and crush the drain line. they said it is none repairable. 7733820071. i explained to cx what has happened to the unit and that his warrenty would have to resolve it for him."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Arlington, VA 22207
Jason A.
Job Details: 06/07/2022
CX complaint FRIGE water dispense is slow chaterring from behind filter in RC. CX installed new filter a few days ago. Tested with bypass & flow is almost double & noise is not present CX paid in full > JJ; ordrng 1 W11346623 (FILTER HEAD 60.48)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Chesapeake Beach, MD 20732
Shawn D.
Job Details: 06/07/2022
"cx complaint unit not spiining out the clothes i believe cx is not here someone else is heren. inspected unit then checked for errors and had none, service cycle completed fine. did notice front of tub is hitting front of cabinet so leveled unit then ran rinse and spin with clothes in unit and did not spin at the end. canceled cycle then checked spin speed and is off. ran drain and spin and now unit spun the water out of clothes just fine. unit is good"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Taneytown, MD 21787
Brian R.
Job Details: 06/07/2022
cx complaint is unit just turns on and runs at times and there not even in RV. unit belongs in a RV but RV sent away for service and they informed her they cant do service work and removed unit and she has unit in home. said they just got RV june of last year. tested and checked unit as far as we could as unit is out and sitting in a room. unit shows a different date but may of been when dealer got units for trailers and cx got trailer at a later time after they got unit she said. will order parts needed and office will schedule.; ordrng 1 W11574590 (Control Board) and 1 W11367297 (Conteol)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Sykesville, MD 21784
Marc M.
Job Details: 06/07/2022
"installed compressor, drier, suction tube, 3 way valve, condenser. pulled unit into 30 inch vacuum and held. unti held vacuum with no leaks. charged unit with 4.5oz of 134a. unit began cooling FC upon start up. unit now checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Arlington, VA 22207
Jason A.
Job Details: 06/07/2022
CX complaint FRIGE water dispense is slow chaterring from behind filter in RC. CX installed new filter a few days ago. Tested with bypass & flow is almost double & noise is not present CX paid in full > JJ; ordrng 1 W11346623 (FILTER HEAD 60.48)
We serviced a
JENNAIR COOKTOP
Model JMW2430DS01
Near Bowie, MD 20720
Alexander D.
Job Details: 06/07/2022
"cx complaint unit giving f2e1 error. inspected unit and verified complaint. f2e1 stuck key and f2e0 keypad disconnected errors stored. ordering console. quoted 921.51, paid in full with c/c. call cx to schedule return visit once we have eta on part; ordrng 1 W10887855 (console stainless)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Taneytown, MD 21787
Brian R.
Job Details: 06/07/2022
cx complaint is unit just turns on and runs at times and there not even in RV. unit belongs in a RV but RV sent away for service and they informed her they cant do service work and removed unit and she has unit in home. said they just got RV june of last year. tested and checked unit as far as we could as unit is out and sitting in a room. unit shows a different date but may of been when dealer got units for trailers and cx got trailer at a later time after they got unit she said. will order parts needed and office will schedule.; ordrng 1 W11574590 (Control Board) and 1 W11367297 (Conteol)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Westminster, MD 21158
Marc M.
Job Details: 06/07/2022
"inspected unit upon arrival and found that the unit is still somewhat cool in fc after almost two months of awaiting parts. checked and did find partial frost pattern, however upon evacuating system found unit to have a fulll charge. performed sealed system replacement of the uv dye drier and purged lines for any possible restrictions, of which there did not appear to be any. thawed evap from the clump of ice on the high/low sides of the evap at which point noticed that the thermistor was mislocated on the evap causing shrot cycling and cooling issues. relocated thermistor. pulled unit into vacuum. charged with 134a and tested. unti developed full frost pattern on evap and now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJW00
Near Washington, DC 20024
Ricardo S.
Job Details: 06/07/2022
" 7733829561Cx complains that the unit not cooling again, inspected unit and found the P3 connector 3.11 11.4k 12.1k i call TL.. ran diagnostic test mode and defrost heater is working ok. the evaporator thermistor is bad, NOT SERVICED"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Chesapeake Beach, MD 20732
Shawn D.
Job Details: 06/07/2022
"cx complaint unit not spiining out the clothes i believe cx is not here someone else is heren. inspected unit then checked for errors and had none, service cycle completed fine. did notice front of tub is hitting front of cabinet so leveled unit then ran rinse and spin with clothes in unit and did not spin at the end. canceled cycle then checked spin speed and is off. ran drain and spin and now unit spun the water out of clothes just fine. unit is good"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS08
Near Montclair, VA 22025
Demonte S.
Job Details: 06/07/2022
Inspected the unit. Found that the cx is saying that the Microwave isn't Heating. I then checked the power to the unit. I'm getting 121.2 volts at the wall outlet. I then checked the Diode. Diode is good. Checked the Magnetron. I'm getting 0.2 Ohms. Installed new Magnetron. Tested the unit. Unit is Heating. Unit is working as Designed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML75011HZ10
Near New Cumberland, PA 17070
Drew B.
Job Details: 06/07/2022
replaced bpth parts nad tested while down no issues and heated up. hung back up on the wall and tested found noise to reoccur and smelt like electrical burning. will need all parts again and do together at same time. call to reschd; ordrng 1 w11334531 (transformer) and 1 8206562 (cap) and 1 W11334527 (mag) and 1 W11421369 (harness) and 1 W11256462 (diode)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJW00
Near Washington, DC 20024
Ricardo S.
Job Details: 06/07/2022
" 7733829561Cx complains that the unit not cooling again, inspected unit and found the P3 connector 3.11 11.4k 12.1k i call TL.. ran diagnostic test mode and defrost heater is working ok. the evaporator thermistor is bad, NOT SERVICED"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Bowie, MD 20720
Alexander D.
Job Details: 06/07/2022
"cx complaint ice in fz melting and freezing together. inspected unit and verified complaint. cycled icemaker and found ice in fill funnel causing water to spill out back of funnel while filling meaning valve is seeping. ordering triple valve, 10@tribles. scheduled return visit for 6/10; ordrng 1 W11495416 (triple valve)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS08
Near Montclair, VA 22025
Demonte S.
Job Details: 06/07/2022
Inspected the unit. Found that the cx is saying that the Microwave isn't Heating. I then checked the power to the unit. I'm getting 121.2 volts at the wall outlet. I then checked the Diode. Diode is good. Checked the Magnetron. I'm getting 0.2 Ohms. Installed new Magnetron. Tested the unit. Unit is Heating. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/07/2022
W10865728 138 59W10903340 460 18W11164517 240 48W10898289 152 16cx complaint the unit is not cooling correclty checked the unit and found that the sealed system has an internal issue. the condenser is so hot to the touch i cannot grab it. the watt readings were off and the compressor was short cyclijng. quoted cx for repair and cx did not want to go ahead with the service at this time. cx paid service call.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Hanover, PA 17331
Marc M.
Job Details: 06/07/2022
when going to install parts found that the water is clearly trailing from the icemaker. removed icemaker housing to inspect and found that the factory icemaker is not fully seated and all water was flowing to one side causing a spill over and into the ice bin. replaced icemaker with part ordered but did not reccomend replacement f the dual valve or the ice door seperator. ran test 57 and 45 and dumped existing bin of ice. unit now checks good.
We serviced a
JENNAIR COOKTOP
Model JMW2430DS01
Near Bowie, MD 20720
Alexander D.
Job Details: 06/07/2022
"cx complaint unit giving f2e1 error. inspected unit and verified complaint. f2e1 stuck key and f2e0 keypad disconnected errors stored. ordering console. quoted 921.51, paid in full with c/c. call cx to schedule return visit once we have eta on part; ordrng 1 W10887855 (console stainless)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Alexandria, VA 22302
Eric W.
Job Details: 06/07/2022
cx complant of frost in freezer found a gap at bottome of fridge door called tec line advised unit can not be fixed 7733824513
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Crimora, VA 24431
Kyle A.
Job Details: 06/07/2022
"Cx complaint of unit not completeling cycle and becoming permanently locked. Did confirm that shifter had loose wire in connector. Reseated wire and replaced lock and called techline unit is now as designed.; ordrng 1 W11307244 (Lock), used 1 W11307244 (Lock) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Hanover, PA 17331
Marc M.
Job Details: 06/07/2022
when going to install parts found that the water is clearly trailing from the icemaker. removed icemaker housing to inspect and found that the factory icemaker is not fully seated and all water was flowing to one side causing a spill over and into the ice bin. replaced icemaker with part ordered but did not reccomend replacement f the dual valve or the ice door seperator. ran test 57 and 45 and dumped existing bin of ice. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Bowie, MD 20720
Alexander D.
Job Details: 06/07/2022
"cx complaint ice in fz melting and freezing together. inspected unit and verified complaint. cycled icemaker and found ice in fill funnel causing water to spill out back of funnel while filling meaning valve is seeping. ordering triple valve, 10@tribles. scheduled return visit for 6/10; ordrng 1 W11495416 (triple valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Alexandria, VA 22302
Eric W.
Job Details: 06/07/2022
cx complant of frost in freezer found a gap at bottome of fridge door called tec line advised unit can not be fixed 7733824513
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/07/2022
"installed 3rd drum per previous, tested all ops ok, 2nd tech took both fdefective drums and old part for cx"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Winterville, NC 28590
Ronnie B.
Job Details: 06/07/2022
"removed and replaced gearcase, stator, sider and clutch. calibrated, tested, unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Bunker Hill, WV 25413
Danny R.
Job Details: 06/07/2022
dishwahser was under range for heater replacement i did checksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kensington, MD 20895
Roberto I.
Job Details: 06/07/2022
"Replaced part and cleared F4E3 error. Ran a test cycle, the unit worked as designed"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bowie, MD 20716
Mitchell H.
Job Details: 06/07/2022
cx complaint unit would not work. installed new slider and callibrated unit. unit is now working good and as desinged. cx put load in and was proceeding through cycle perfectly.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Winterville, NC 28590
Ronnie B.
Job Details: 06/07/2022
"removed and replaced gearcase, stator, sider and clutch. calibrated, tested, unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Bunker Hill, WV 25413
Danny R.
Job Details: 06/07/2022
dishwahser was under range for heater replacement i did checksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kensington, MD 20895
Roberto I.
Job Details: 06/07/2022
"Replaced part and cleared F4E3 error. Ran a test cycle, the unit worked as designed"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Gambrills, MD 21054
Alexander D.
Job Details: 06/07/2022
replaced pressure switch. tested unit. noticed alot of suds during test cycle. advised cx on proper detergent usage and running cleaning cycle monthly with affresh. unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Grifton, NC 28530
Ronnie B.
Job Details: 06/07/2022
"recovered remaining refrigerant, removed and replaced compressor, evap, filter/dryer. pulled 30ng of vac and no leaks found during leak down. charged with 64grams of r600. verified frost pattern formation, unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Gerrardstown, WV 25420
Danny R.
Job Details: 06/07/2022
installed parts chexksok
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Richmond, VA 23227
Gill G.
Job Details: 06/07/2022
replaced suspension. extended feet. no stored fault codes. tested unit by running diagnostic cycle. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Littlestown, PA 17340
Sal R.
Job Details: 06/07/2022
"I was able tpo access and replace the FC door. I then tested the utni and found that when dispensing water the line would leak at the connector. I am ordering 2 connectors (WPW10271543). Once the contract is apporved, please have somoene form the office call to set a return date.; ordrng 2 WPW10271543 (connectors)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Grifton, NC 28530
Ronnie B.
Job Details: 06/07/2022
"recovered remaining refrigerant, removed and replaced compressor, evap, filter/dryer. pulled 30ng of vac and no leaks found during leak down. charged with 64grams of r600. verified frost pattern formation, unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Gerrardstown, WV 25420
Danny R.
Job Details: 06/07/2022
installed parts chexksok
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Richmond, VA 23227
Gill G.
Job Details: 06/07/2022
replaced suspension. extended feet. no stored fault codes. tested unit by running diagnostic cycle. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Pleasant Hall, PA 17246
Andrew S.
Job Details: 06/07/2022
Per previous diag I was able to access and replace the lower harness and splutch. I then ran the calibration test and the quick diag test and the unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near New Bern, NC 28562
Ronnie B.
Job Details: 06/07/2022
"removed and repalced ice maker, tested, confirmed harvest, heat, and fill. unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Parkville, MD 21234
Neil H.
Job Details: 06/07/2022
REPLACED THE SUMP MOTOR AND UNIT FILLED AND THE MOTOR STARTS BUT STOPS OFF AND ON NEVER PUSHING WATER CHECKED VOLTAGE STEADY REORDERING MOTOR.; ordrng 1 W11025157 (Whirlpool Dishwasher Pump & Motor) and 1 W10906426 (Whirlpool Dishwasher Electronic Control Board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Richmond, VA 23227
Gill G.
Job Details: 06/07/2022
cx compllaint: unit is not draining. found drain pump not getting primed. found drain hose without backflow flapper. air may also be getting into hose. found airlock in hose and after it is cleared it comes right back. ordered drain hoses.; ordrng 1 WPW10545278 (drain hose) and 1 8269144A (drain hose)
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW3
Near York, PA 17402
Bernard M.
Job Details: 06/07/2022
"Cx complaint unit doesn't switch from medium to high heat. Ran unit on medium then on high and could feel when set on medium the unit is very hot. Accessed switch and found no resistance on the temp select switch. replaced switch using pre-id parts, ran unit on all 3 temps and could feel difference in temp on all of them. Unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near New Bern, NC 28562
Ronnie B.
Job Details: 06/07/2022
"removed and repalced ice maker, tested, confirmed harvest, heat, and fill. unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Parkville, MD 21234
Neil H.
Job Details: 06/07/2022
REPLACED THE SUMP MOTOR AND UNIT FILLED AND THE MOTOR STARTS BUT STOPS OFF AND ON NEVER PUSHING WATER CHECKED VOLTAGE STEADY REORDERING MOTOR.; ordrng 1 W11025157 (Whirlpool Dishwasher Pump & Motor) and 1 W10906426 (Whirlpool Dishwasher Electronic Control Board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Richmond, VA 23227
Gill G.
Job Details: 06/07/2022
cx compllaint: unit is not draining. found drain pump not getting primed. found drain hose without backflow flapper. air may also be getting into hose. found airlock in hose and after it is cleared it comes right back. ordered drain hoses.; ordrng 1 WPW10545278 (drain hose) and 1 8269144A (drain hose)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Salunga-Landisville, PA 17538
Bernard M.
Job Details: 06/07/2022
"Defrosted evap, replaced all parts, restored power, and evap began to develop frost pattern with fan running and diffuser was open to allow cool air into RC section. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near York, PA 17404
Bernard M.
Job Details: 06/07/2022
"Cx complaint unit won't start cycle. Entered into diag and found error code F7E4 basket re-engagement fault. Ran test cycle and during the end of spin, found the basket didn't get up to full speed and it began to agitate before basket stopped spinning. Replaced clutch W10734521 and slider W10754448 using vanstock parts, recalibrated and ran auto test, unit completed test without issues. Unit checks good"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ5
Near Mineral, VA 23117
Eric F.
Job Details: 06/07/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Moseley, VA 23120
John P.
Job Details: 06/07/2022
Upon arrival found freezer evap covered in ice thermalink on defrost heater open replaced thermal link called tech line talk to Anthony based off pressures unit is low on charge again have and sending unit for review due to internal leak and cabinetAnthony said 7732795751
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW0
Near Wrightsville, PA 17368
Bernard M.
Job Details: 06/07/2022
Attempted to replace heater and unit isn't accessible. Lowered legs because there's an over 1in drop off from kitchen floor to sub-floor which unit is sitting on. When picking up on unit the top of it hits underneath countertop. Informed cx to have unit accessible before calling office to reschedule; snapped 4 QuickPics
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near York, PA 17404
Bernard M.
Job Details: 06/07/2022
"Cx complaint unit won't start cycle. Entered into diag and found error code F7E4 basket re-engagement fault. Ran test cycle and during the end of spin, found the basket didn't get up to full speed and it began to agitate before basket stopped spinning. Replaced clutch W10734521 and slider W10754448 using vanstock parts, recalibrated and ran auto test, unit completed test without issues. Unit checks good"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ5
Near Mineral, VA 23117
Eric F.
Job Details: 06/07/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Moseley, VA 23120
John P.
Job Details: 06/07/2022
Upon arrival found freezer evap covered in ice thermalink on defrost heater open replaced thermal link called tech line talk to Anthony based off pressures unit is low on charge again have and sending unit for review due to internal leak and cabinetAnthony said 7732795751
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near York, PA 17406
Bernard M.
Job Details: 06/07/2022
"Replaced diode and mag, placed wet towel and set for 30 sec, towel heated. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near York, PA 17406
Bernard M.
Job Details: 06/07/2022
"Cx complaint the door wouldn't unlock. When arrived the door was locked with it unplugged. Removed top and lifted latch to open door. Plugged in unit and entered diag and found error code F8E1 no water detected. Found when cx started unit on normal cycle, the supply valve was shut. Ran test cycle on unit with water on and it completed without issues and the door unlocked. Unit checks good. Cx is inside 30 days from last service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 06/07/2022
Door damaged inside liner ordering new right hand door assy; ordrng 1 W11436604 (Door right hand)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Hagerstown, MD 21742
Danny R.
Job Details: 06/07/2022
unit has a icemer that failed rtan diag test 56 had e2 bad roution of icmaker ran test 57 and it failed will need ice maker and harness czx will think repair; ordrng 1 WPW10764668 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Red Lion, PA 17356
Bernard M.
Job Details: 06/07/2022
"Cx complaint the unit isn't cooling in either section. When arrived found the compressor and evap fan not running. Items are cool but the unit doesn't run on consistent basis. Accessed control and found proper voltage at P1-1 to P1-2 connector. There's proper voltage at P1-2 to P1-4 when compressor runs. The relay on control constantly clicks on and off after plugging in. The compressor shuts off after only 5 min of running. Unit will need parts, once aprts are in contact cx to reschedule; ordrng 1 W11566851 (control) and 1 WPW10662129 (capacitor) and 1 W11547180 (start device)"
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near York, PA 17406
Bernard M.
Job Details: 06/07/2022
"Cx complaint the door wouldn't unlock. When arrived the door was locked with it unplugged. Removed top and lifted latch to open door. Plugged in unit and entered diag and found error code F8E1 no water detected. Found when cx started unit on normal cycle, the supply valve was shut. Ran test cycle on unit with water on and it completed without issues and the door unlocked. Unit checks good. Cx is inside 30 days from last service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 06/07/2022
Door damaged inside liner ordering new right hand door assy; ordrng 1 W11436604 (Door right hand)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Hagerstown, MD 21742
Danny R.
Job Details: 06/07/2022
unit has a icemer that failed rtan diag test 56 had e2 bad roution of icmaker ran test 57 and it failed will need ice maker and harness czx will think repair; ordrng 1 WPW10764668 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Smyrna, DE 19977
Taylor F.
Job Details: 06/07/2022
Picked up damaged cabinets from cx.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC
Near Chesterfield, VA 23832
Joseph D.
Job Details: 06/07/2022
"uni leaking from fabric dispenser, rerouted hosing to eliminate spray over, and unit should no longer leak."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Owings, MD 20736
Shawn D.
Job Details: 06/07/2022
cx complaint unit is barley cooling freezer is like a fridge. inspected unit and confimred the complaint tempps are way off becuase of the evaporator being frozen over. removed evap cover sensor ohms 25k when covered in ice thats good. cleared more ice to find defrost heater no plugged in and when i tried plugging back in it would connect there s ice inside connector. cleared all ice got heater connected and now works. told cx to give 24 hours to cool. collected payment unit is good
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/07/2022
cx complaoint the unti is not heating. checked ghe unit found the element had failed. therefvore i repoalced with a new one and tested operation. unit is runing as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC
Near Chesterfield, VA 23832
Joseph D.
Job Details: 06/07/2022
"uni leaking from fabric dispenser, rerouted hosing to eliminate spray over, and unit should no longer leak."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Owings, MD 20736
Shawn D.
Job Details: 06/07/2022
cx complaint unit is barley cooling freezer is like a fridge. inspected unit and confimred the complaint tempps are way off becuase of the evaporator being frozen over. removed evap cover sensor ohms 25k when covered in ice thats good. cleared more ice to find defrost heater no plugged in and when i tried plugging back in it would connect there s ice inside connector. cleared all ice got heater connected and now works. told cx to give 24 hours to cool. collected payment unit is good
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/07/2022
cx complaoint the unti is not heating. checked ghe unit found the element had failed. therefvore i repoalced with a new one and tested operation. unit is runing as designed.
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW3
Near Dover, DE 19904
Taylor F.
Job Details: 06/07/2022
"Cx complaint is burning smell. Tested inspected and verifed complaint. Found the dryer to have an odor when burner, similar to lighter fluid on a charcoal fire. Flame is not burning correctlly. Gas pressure and orfice size are correct. Ordering burner. Cannot reschedule at this time.; ordrng 1 W10823508 (burner-gas)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS03
Near Fairfax, VA 22030
Demonte S.
Job Details: 06/07/2022
Inspected the unit. Found that the cx is saying that the Refrigerator Section is warm. Ran Service Diagnostics on the unit. Ran Service Test - 1 Rc Thermistor is reading 42. Ran Service Test - 2 Fc Thermistor is reading -3. Refrigerator is set to 33 & Freezer is set to -3. Put the Refrigerator up to 39 & Freezer to +1. Checked the Refrigerator Evaporator. Found Refrigerator Evaporator Cover is showing signs of it being Iced Over on the inside. Unit will need an Evaporator Cover = W11395635. Cx paid for the Service Call Only by Card. If the cx calls back order the Evaporator Cover. ****Don't go without parts****.( Cx will call Whirlpool to fix Entitlements. Cx should have an ELW program.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Highland, MD 20777
Israel R.
Job Details: 06/07/2022
Customer complaint unit is not making ice and the doors wont stop when open. I tested the doors. The doors are closing and springs are all in there. I explained to the custoemr taht the doors do not have an open assisted doors. The doors only have closers. The doors are working as designed. The ice maker is not turning on even when power is jumped. I tested for power and no power. I pulled ice maker and found the harness loose and the ice maker off. I secured the harness and lower bar and the ice maker started harvesting. Unit is back to normal operations. POP in entitlement.
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW3
Near Dover, DE 19904
Taylor F.
Job Details: 06/07/2022
"Cx complaint is burning smell. Tested inspected and verifed complaint. Found the dryer to have an odor when burner, similar to lighter fluid on a charcoal fire. Flame is not burning correctlly. Gas pressure and orfice size are correct. Ordering burner. Cannot reschedule at this time.; ordrng 1 W10823508 (burner-gas)"
We serviced a
WHIRLPOOL DRYER
Model MDE9700AYW
Near Lorton, VA 22079
Lloyd B.
Job Details: 06/07/2022
"Cx complained the unit has an error. Inspected the unit and found that the code is TS for shorted thermistor. At the control, cn6 connector, pin 2 to 6, there is resistence so the sensor is not shorted or opened. Unit needs new control. Service declined. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Highland, MD 20777
Israel R.
Job Details: 06/07/2022
Customer complaint unit is not making ice and the doors wont stop when open. I tested the doors. The doors are closing and springs are all in there. I explained to the custoemr taht the doors do not have an open assisted doors. The doors only have closers. The doors are working as designed. The ice maker is not turning on even when power is jumped. I tested for power and no power. I pulled ice maker and found the harness loose and the ice maker off. I secured the harness and lower bar and the ice maker started harvesting. Unit is back to normal operations. POP in entitlement.
We serviced a
WHIRLPOOL FREEZER
Model WRSA71CIHZ01
Near Boyds, MD 20841
Ricky E.
Job Details: 06/07/2022
"FF 54, FZR 43... customer stated that the unit isnt fully cooling. verified issue and fnd high temps in the sections.. fnd almost no frost pattern on the evap.. the unit has a faulty compressor...wpw10143759 19.10, w10309988 332.20, 5oz r134a 5 an OZ, labor 350.00, shipping 25.00 tax 22.58.... the customer is contacting wpl about coverage"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS03
Near Fairfax, VA 22030
Demonte S.
Job Details: 06/07/2022
Inspected the unit. Found that the cx is saying that the Refrigerator Section is warm. Ran Service Diagnostics on the unit. Ran Service Test - 1 Rc Thermistor is reading 42. Ran Service Test - 2 Fc Thermistor is reading -3. Refrigerator is set to 33 & Freezer is set to -3. Put the Refrigerator up to 39 & Freezer to +1. Checked the Refrigerator Evaporator. Found Refrigerator Evaporator Cover is showing signs of it being Iced Over on the inside. Unit will need an Evaporator Cover = W11395635. Cx paid for the Service Call Only by Card. If the cx calls back order the Evaporator Cover. ****Don't go without parts****.( Cx will call Whirlpool to fix Entitlements. Cx should have an ELW program.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Columbia, MD 21046
Israel R.
Job Details: 06/07/2022
Custoemr complaint unit is not cooling. I found a block of ice in the top of the evaporator blocking the fan. I I tested the compressor and is reading .6 amps. I looked at the frost pattern and only the top of the refrigerator is frosting. The unit is low on refrigerant. The unit could have be undercharge or there is a leak. Scehdule a seal system to do a charge and fill and check for leaks. Called office and schedule for friday. No POP the cusotmer was looking for it. The unti is in warranty. POP dispatch with ticket.; ordrng 1 WPW10143759 (dryer) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL FREEZER
Model WRSA71CIHZ01
Near Boyds, MD 20841
Ricky E.
Job Details: 06/07/2022
"FF 54, FZR 43... customer stated that the unit isnt fully cooling. verified issue and fnd high temps in the sections.. fnd almost no frost pattern on the evap.. the unit has a faulty compressor...wpw10143759 19.10, w10309988 332.20, 5oz r134a 5 an OZ, labor 350.00, shipping 25.00 tax 22.58.... the customer is contacting wpl about coverage"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Stafford, VA 22556
Tanner B.
Job Details: 06/07/2022
"installed new ui and acu oven, tested unit. unit now working as designed . job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Columbia, MD 21046
Israel R.
Job Details: 06/07/2022
Custoemr complaint unit is not cooling. I found a block of ice in the top of the evaporator blocking the fan. I I tested the compressor and is reading .6 amps. I looked at the frost pattern and only the top of the refrigerator is frosting. The unit is low on refrigerant. The unit could have be undercharge or there is a leak. Scehdule a seal system to do a charge and fill and check for leaks. Called office and schedule for friday. No POP the cusotmer was looking for it. The unti is in warranty. POP dispatch with ticket.; ordrng 1 WPW10143759 (dryer) and 1 W11506635 (coupler)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Woodbine, MD 21797
Brian R.
Job Details: 06/07/2022
replaced parts ordered and reset unit. advised cx to give unit a few days and see how temps hold and call back if needed. job complete.
We serviced a
WHIRLPOOL DRYER
Model MDE9700AYW
Near Lorton, VA 22079
Lloyd B.
Job Details: 06/07/2022
"Cx complained the unit has an error. Inspected the unit and found that the code is TS for shorted thermistor. At the control, cn6 connector, pin 2 to 6, there is resistence so the sensor is not shorted or opened. Unit needs new control. Service declined. Job complete"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Jessup, MD 20794
Israel R.
Job Details: 06/07/2022
Custoemr complaint unit is not starting. I tested the unit and id dead. I tested the fuses and Thermal fuse is OL. LEss thatn a year. I tested the element not grounding. Timer is working. The motor is working. Thermosthat is ok. Could of been a big load nd blocked the vent she said she put about 8 towels maybe was too big load. Unit is back to normal operatiions.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Woodbine, MD 21797
Brian R.
Job Details: 06/07/2022
replaced parts ordered and reset unit. advised cx to give unit a few days and see how temps hold and call back if needed. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Glen Burnie, MD 21061
Kevin P.
Job Details: 06/07/2022
"cx complaint unit not cooling, found compressor and fans are all running compressor is extremely hot to the touch and only pulling .62 amps ordering compressor, evap, drier, and process stubs. 3 ct sealed system tech only; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 W11506635 (process stub)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Jessup, MD 20794
Israel R.
Job Details: 06/07/2022
Custoemr complaint unit is not starting. I tested the unit and id dead. I tested the fuses and Thermal fuse is OL. LEss thatn a year. I tested the element not grounding. Timer is working. The motor is working. Thermosthat is ok. Could of been a big load nd blocked the vent she said she put about 8 towels maybe was too big load. Unit is back to normal operatiions.
We serviced a
WHIRLPOOL DRYER
Model WED8000BW0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 06/07/2022
Cx complained the unit made noise. Inspected the unit and found a bad pulley. Unit needs new pulley; ordrng 1 279640 (pulley)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Stafford, VA 22556
Tanner B.
Job Details: 06/07/2022
"installed new ui and acu oven, tested unit. unit now working as designed . job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near West Springfield, VA 22152
Lloyd B.
Job Details: 06/07/2022
Cx complained the units doors would not close. Installed new doors and applied heat around the gaskeet for a better seal. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8000BW0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 06/07/2022
Cx complained the unit made noise. Inspected the unit and found a bad pulley. Unit needs new pulley; ordrng 1 279640 (pulley)