We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Alexandria, VA 22315
Lloyd B.
Job Details: 05/31/2022
Cx complained the unit did not make ice. Installed new valve and fill tube and tested and it now makes ice. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Haymarket, VA 20169
Daniel J.
Job Details: 05/31/2022
compliant dishes arent dry at end of cycle entered diag cycle only code f5 e1 for door being open during cycle ran diag no errors confirmed heater coming on during cycle at end tested temp with thermocup found water at 90 f asked customer if it took awhile for water to heat up and also had heater turned up but has a 82 year old in home informed customer to run the hot water in sinkn before starting a cylce
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Virginia Beach, VA 23455
Jason T.
Job Details: 05/31/2022
"Cx complaint, not cooling-freezing properly, tested all circuits, found evaporator harness connection backed out, thermistor shorted, during manual factory diagnostic, no vac from the control to the heater circuit. Advised cx parts are on a factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11558182 (Control) and 1 W11581973 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Washington, DC 20016
Samuel R.
Job Details: 05/31/2022
tried removing wash plate but it was rusted and wouldnot budge.ordering washplate as we would need to break off the old one.W10752283 38; ordrng 1 W10752283 (wash plate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Newport News, VA 23607
Jason T.
Job Details: 05/31/2022
"Cx complaint, not cooling-freezing properly, tested all circuits, found thermistor shorted, evaporator fan not cycling property, control relay failure. Installed pre-i'd parts, also used control box from truck stock. Verified proper air flow, cooling-freezing...working as designed.; ordrng 1 W11546690 (Control Box), used 1 W11546690 (Control Box) from stock"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706EBS01
Near Havre de Grace, MD 21078
Neil H.
Job Details: 05/31/2022
CX COMPLAINT UNIT HAD STOPPED COOLING THAN CAME BACK ON COOLING GOOD BUT IN DIA TEST FOUND UNIT SHUT DOWN WHEN I TESTED THE ICE FAN A 2ND TIME UNIT DROPPED OUT AT PANEL THAN BACK ON ORDERING NEW ICE FAN AND ICE MAKER CX MENTIONED THE TIME THE I/M STARTED SLOWING DOWN NOT SOON AFTER THE FC SHUTDOWN BEFORE COMING BACK ON.; ordrng 1 W10846539 (evaporator fan blade) and 1 W11579560 (Whirlpool Refrigerator Ice Maker)
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS5
Near Annapolis, MD 21401
Shane B.
Job Details: 05/31/2022
complaint is the unit making a lot of noise during cycle. cx said unit is washing fine and shuts off at the end of the cycle but it a lot louder than normal. no saved codes. ran service cycle. when draining unit was very loud. drain pump flow is fine and i found no debry in the pump but it is very loud. ordering new drian pump.; ordrng 1 WPW10531320 (drain pump)
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Vienna, VA 22180
Jason A.
Job Details: 05/31/2022
"CX complaint DRYER leaves load wet & has to be run 2X. Test & replaced moisture sensor & check air flow to exterior of house. Recommend CX have vent cleaned. If CX calls back order vent tester W11224254 & moisture sensor WPW10298258 > JJ; ordrng 1 WPW10298258 (moisture sensor harns, JJ/VS)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Lititz, PA 17543
Justin L.
Job Details: 05/31/2022
cx complaint unit not cleaning the dishes. was able to access unit and verify m&s and proof of purchase. entered diagnostic and found code f4e3 wash motor not running. ran diagnostic and found unit filled and voltage was being sent to the wash motor but the water was being pumped. replaced sump assembly with pre-id and tested unit now operates as designed no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Olney, MD 20832
Ricardo S.
Job Details: 05/31/2022
"Cx complains that the unit not cooling properly, inspected the unit, the Rc temp read 45 degrees, the evsaporator cover is full of frost.. defrot not working,also the Fc temp read 39 degrees, i ran test#4 the frost pattern on freezer evaporator is no good, triple valve issue, unit needs rc thermistor fan scroll, triple refrigerant valve and drier; ordrng 1 W10316760 (thermistor) and 1 WPW10451893 (fan-scroll) and 1 w11590197 (refrigerant valve) and 1 WPW10143759 (dryer) and 2 countsjob (sealed system)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Washington, DC
Samuel R.
Job Details: 05/31/2022
replaced part and gasket would not sit right in tub.reordering part W11085683 99 tribles; ordrng 1 W11085683 (sump motor)
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Woodbridge, VA 22192
Demonte S.
Job Details: 05/31/2022
Inspected the unit. Found that the cx is saying that the Lower Oven isn't Igniting so Oven can get hot. Checked the Voltage to the Ignitor to Lower Oven. I'm getting 121.4 Volts. Installed new Ignitor. Tested the unit. Unit is Heating. Unit is working as Designed.
We serviced a
WHIRLPOOL OVEN
Model KOST100ESS04
Near Odenton, MD 21113
Alexander D.
Job Details: 05/31/2022
"replaced bake element, control and console. tested unit. unit finished preheating to 450 within 15min. unit is now working properly"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Fishersville, VA 22939
Eric F.
Job Details: 05/31/2022
"Confirmed cx complaint unit not heating. Tested unit, found 120 volts grounding to cabinet from inline power to heating element. Tested element, element reading open continuity when tested alone, no ground to cabinet when tested by itself but with power unit is grounding to cabinet when inline power plugged into element. Removed leads from element and tested across both, confirmed 120 across in/outline power through element but when plugged in that power grounds to the chasis. There is an issue with either the element or the harness grounding the unit out when in operation. Ordering parts.; ordrng 1 W11561609 (harness) and 1 279838 (element,heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, MD 20794
Alexander D.
Job Details: 05/31/2022
replaced control. tested unit. compressor started running. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Haywood, VA 22722
Thomas B.
Job Details: 05/31/2022
"Cx complaint unit is not working properly inspected unit removed and replaced the gearcase, splutch, shifter, harness, washplate, and belt tested and inspected for proper use unit now functions normally."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Locust Grove, VA 22508
Tanner B.
Job Details: 05/31/2022
"ff returned iced up and 15psi/150psi while cooling ff .. ff 40-42degrees 68 degrees in fc .. 15vac /175psi+ while cooling fc.. equalized to 25/25 step 3 -15vac and 180psi step 4 10psi and 175psi step 5 -20 in vac and 180-200psi 7733476913 findings when i arrived / sr from WPL TECHLINE.. The compressor joints have heavy solder, 3way is making noise / fc evap maybe restricted and there is a kink that should be corrected on ff return line where evap is.. extra tubing required . replace compressor, 3way and drier , both evaps and fix tubing in ff evap area.. ; ordrng 2 wpw10143759 (uv drier)s and 2 w10913906 (coupler)s and 1 w10779331 (compressor) and 1 nitrogen (nitrogen) and 2 876765 (tubing)s"
We serviced a
JENN-AIR OVEN
Model JJW2830DS01
Near Reva, VA 22735
Thomas B.
Job Details: 05/31/2022
Cx complaint unit is not working properly inspected unit removed and replaced the console tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Stafford, VA 22554
Tanner B.
Job Details: 05/31/2022
Removed and replaced drive assembly clutch .. found exessive play in shaft of drive assembly .. unit needs need new slider clutch and drive assembly .; ordrng 1 w10734521 (slider clutch) and 1 W11449841 (drive assembley)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Silver Spring, MD 20910
Israel R.
Job Details: 05/31/2022
Customer complaint unit is not spining. I tested the unit and the unit is not spinning because the capacitor is smashed and is bad. The motor is just humming. I quoted for repair. they only paid for service. They are going to fix it on their own. paid 120. owes 250.19 for repair if they call back.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Bowie, MD 20715
Mitchell H.
Job Details: 05/31/2022
cx complaint unit was showing f0e9. installed drian pump due to noise. and also the splutch and belt due to belt spinning on pulley. tested unit and unit seems to be working as desinged. no errors on machine since last visit as well. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Ruckersville, VA 22968
Thomas B.
Job Details: 05/31/2022
"Cx complaint unit is not working properly inspected unit removed and replaced the compressor, evaporator, drier, and coupler, filled with 4.25 oz tested and inspected for proper use unit now functions normally informed cx to allow 24 hrs to reach temperature"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Towson, MD 21286
Keith H.
Job Details: 05/31/2022
cabinet was damaged upon inspection also cap is required; ordrng 1 W10676680 (cabinet) and 1 W11050804 (cap)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Virginia Beach, VA 23452
Jason T.
Job Details: 05/31/2022
"Cx complaint, will not fill with water, tested all circuits, found valve connector backed out of the harness connection, repaired the harness connection, verified vac voltages. Ran factory diagnostic test to calibrate and verify unit operation...working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Owings Mills, MD 21117
Keith H.
Job Details: 05/31/2022
installed new valve it worked once then it didnt it was determined that the house valve is not releasing any hot water cx to have plumber fix issue
We serviced a
MAYTAG DRYER
Model MEDB200VQ0
Near Bowie, MD 20716
Shane B.
Job Details: 05/31/2022
installed thermal fuse and tested unit for cx. unit is running and heating properly. unit working as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Owings Mills, MD 21117
Keith H.
Job Details: 05/31/2022
replaced capacitor tested adn calibrated unit is working
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Woodbridge, VA 22192
Demonte S.
Job Details: 05/31/2022
"Inspected the unit. Found that the cx is saying that the Refrigerator Section is warm / Right Door Seal is ripping. Checked the Right Refrigerator Door. Found that the Door Seal is ripping. I then checked the Refrigerator Evaporator. Evaporator in the Refrigerator Section is Iced Over. Unit will need the Drain Pan, Evaporator Fan Motor & Right Door Seal. Any questions please check Sd Pictures. ; ordrng 1 W11087438 (Whirlpool Refrigerator Evaporator Fan Motor) and 1 W11457241 (PAN-DRIP) and 1 W10846057 (Whirlpool Refrigerator Door Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Owings Mills, MD 21117
Keith H.
Job Details: 05/31/2022
cx complaint is unit not cold inpsected unit put into test mode went to test 3 and evap fan isnt operating ordering new fan; ordrng 1 W11224591 (motor-evap)
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS04
Near Upper Marlboro, MD 20774
Robert A.
Job Details: 05/31/2022
"Cx complaint that the unit is not working. I inspected the unit to confirm the complaint. I found an error code: f5e4. Cx said the unit starting doing this after they ran a self clean cycle. I checked test mode and the unit recognized the door being opened and closed for the upper and lower oven. All other test functions worked except the door motor (clean button). I preheated the oven to 350 degrees, the unit successfully preheated. The unit does not work in self clean mode. The latch motor is working (it recognizes the door open and closed), but it is not responding to the command given from the controls. The unit will need a new control board and UI console to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W10841979 (control) and 1 W10864166 (UI console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chesapeake, VA 23322
Carl A.
Job Details: 05/31/2022
"replaced door to find after hanging new door, the bulging reodering parts needed for repairs; ordrng 1 lw10913113 (Door) and 1 W10897565 (Assembly, Bracket) and 1 W11398787 (Closer, Lower Cam Door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204ESB00
Near McLean, VA 22101
Eric W.
Job Details: 05/31/2022
cx complant of fan hitting ice again inspected unit with tec line because no info on unit in service matters found 120 v to heater but not defrosting needs new heater cx paid in full
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hampton, VA 23661
Jason T.
Job Details: 05/31/2022
"Arrived on site, advised cx of the 120.00 service call, per cx stated that she has a extended warranty with Lowe's. Contacting Lowe's for warranty service.; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Hagerstown, MD 21740
Danny R.
Job Details: 05/31/2022
cx canclled at the door i called off to vierfity the scode and the scode is for serital number range that this unit is out of no coverage cx will call back wp to see if they can get unit covered if called back send lid as well
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Middletown, DE 19709
Taylor F.
Job Details: 05/31/2022
Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the RC evap to be defective causing air to get into the system and mix with the refrigerant. Called parts specalist and spoke to haley. Returning 6/6/22 with evap 2ct sealed system.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Ashburn, VA 20148
Ricky E.
Job Details: 05/31/2022
"installed part and verified operation, unit cksok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS04
Near Rockville, MD 20853
Julian H.
Job Details: 05/31/2022
"CX complaint about unit making a noise on te back did a compressor test #4 when compressor kicked on found compressor making a vibration went to the back found that compressor mounts cause compressor to stay down to low causing vibration replaced with mount kit from VS tested for around 15min working properly; ordrng 1 4388295 (mount-kit), used 1 4388295 (mount kit) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Williamsburg, VA 23185
Lucas R.
Job Details: 05/31/2022
"cx complaint unit not dispensing ice, checked unit found impeller free spinning on auger motor shaft, unable to seperate, ordring divider as well.; ordrng 1 WP63052-2 (impeller) and 1 W11310391 (motor) and 1 WPW10309864 (divider)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Broadlands, VA 20148
Ricky E.
Job Details: 05/31/2022
"installed part and verified operation, unit xksok.."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Sandston, VA 23150
Gill G.
Job Details: 05/31/2022
"replaced tub gasket. tested. door will not close correctly. inspected door hinges and found tub door hinge pegs are very worn and door hinges are moving when door is opened and closed and door is not square to tub and not closing. unit needs tub replacement along with door hinges. cx does not want to order hinges WP8534854, WP8534853 at this time. cx is reaching out to whirlpool for parts concession. tub ordered.; ordrng 1 W10681512 (tub-dishwr)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS1
Near Leesburg, VA 20176
Ricky E.
Job Details: 05/31/2022
"ck fnd units gasket not sealing o9n the right side of the door... reset the gasket to the door, verified no leaking, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Martinsburg, WV 25404
Danny R.
Job Details: 05/31/2022
i found the mulion to be miss blown and not selaling called tech line made report unit will be sent for review . sr 7733772566
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Crownsville, MD 21032
Kevin P.
Job Details: 05/31/2022
"ionstalled gearcase, motor, cam assembly, and belt. then calibrated unit and advised cx to continue use. job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near ,
Chris B.
Job Details: 05/31/2022
cx compalint unti leaks inspecetd unit found unit leaking from sump replaced sump tested unit inspedcte dfor leaks working as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDTE554CSS3
Near Arlington, VA 22207
Eric W.
Job Details: 05/31/2022
294.28 unit will need complet sump cx paid the dirrerance for the sump cx will owe 110.00 on return; ordrng 1 W10907620 (sump)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Sutherland, VA 23885
John P.
Job Details: 05/31/2022
"Installed controls, ran through test and check for errors none found unit currently working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hanover, PA 17331
Sal R.
Job Details: 05/31/2022
I was able to access and replace the water inlet valve. I then ran a manuel test 3 and auto test. Unit is opperating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Phoenix, MD 21131
Keith H.
Job Details: 05/31/2022
cx complaint is unit not washing inspected unit and found the cap not energizing motor and also the latch clicks but not sure if its faulty ordering all 3 parts; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W11513248 (latch)
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near Chesapeake, VA 23321
Branden R.
Job Details: 05/31/2022
"cx complaint after repair, water leaks from bottom of washer when in use , checked unit found no error codes stored to unit , disassembled and found tub ring was not properly seated to unit allowing softner to drip on the inside of the unit and down to the bottom left side of unit , reseated and tested unit is now running as designed with no leaks."
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near North East, MD 21901
Alexander W.
Job Details: 05/31/2022
CX cancled at door said she was not aware of 120 service call fee and this is an ongoing issue.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Martinsburg, WV 25401
Danny R.
Job Details: 05/31/2022
cx not here offcie resch apt; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near New Providence, PA 17560
Justin L.
Job Details: 05/31/2022
cx complaint that the rc section has moisture and ice build up. was able to access unit and after verifying m&s and pop found that the rc door gasket was recessed and allowing warm air to enter the unit. using my heat gun was able to heat the gasket and allow it to form to the cavity. unit is now operating as intended no further work needed
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Silver Spring, MD 20901
Israel R.
Job Details: 05/31/2022
Customer complaint unit is not drainning. I tested the unit and the unit is not turning on the pump. I pulled unit out and found the pump connector wires had come out of the pump and melted a little bit. The pump is testing good. Splice wire and tested unit is now back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model WGD95HEDC0
Near Silver Spring, MD 20902
Israel R.
Job Details: 05/31/2022
Customer though the unit is under warranty. The custoemr did it online the call. She needs to call back to whirlpool for Extended warranty. Could not find the contract. She is calling back. Did not diagnosed becaseu we could not prove warrantyh or extended warranty.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW3
Near Charlottesville, VA 22902
Eric F.
Job Details: 05/31/2022
"Installed seal, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS20XVMS8
Near Washington, DC 20002
Mitchell H.
Job Details: 05/31/2022
cx complaint unit is frosting in freezer. ice maker not working and food freezing. cx said food has always froze. checked fridge and found items all along back wall as well as infront of damper this will cause freezing. bumped tmeps up slightly and had cx move some food around. also found door gaskets bad. cx wanted to replace one first and see how it helps things. ice maker is cycling and getting stuck in cycle unit needs ice maker as well. cx paid in full reshceduled accordingly.; ordrng 1 W10830055 (gasket)
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBS208DBL7
Near Potomac, MD 20854
Julian H.
Job Details: 05/31/2022
CX complaint about unit's fan making a noise inspected and found that top cooling fan doesnt move getting power CX OWES LABOR 135; ordrng 1 WPW10016550 (blower)
We serviced a
AMANA WASHER
Model NFW5800HW3
Near Richmond, VA 23223
Gill G.
Job Details: 05/31/2022
"replaced cold water inlet valve, dispenser drawer and console. tested. unit is working as designed. console and water valve are in bin for return as per note."
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDBM04
Near Severn, MD 21144
Alexander D.
Job Details: 05/31/2022
"cx complaint unit intermittently dispensing crushed ice instead of cubed. working good at this time. switched between crushed and cubed several times and each time solenoid stayed down for crushed and moved up for solid. cx said that usually will dispenser mostly solid cubes with some crushed mixed in and they switch between both ice types often. advised cx that sometimes there can be leftover crushed ice in container that will come out next time they switch to cubed and that crushed ice fragments can get left in ice chute, ice door and container door and let warm air in and cause ice to melt and refreeze so it may get crushed trying to break cubes apart. cx understands. unit is operating as designed at this time"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near White Plains, MD 20695
Shawn D.
Job Details: 05/31/2022
W12XNA1EPL1 cx complaint unit says close lid when he trys to start a cycle. inspected unit and confimred the complaint lid is closed and unit is saying close lid and will not start a cycle. checked door switch and found its locked up. replaced door lock then tested unit now locks good and ran service cycle and went through fine. unit is good
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Rockville, MD 20852
Julian H.
Job Details: 05/31/2022
replaced parts repair kit not for this model and blower wheel was fine tested and working as good as it gets
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ellicott City, MD 21042
Robert L.
Job Details: 05/31/2022
"rediagnosed found ice behind damper, cold air leaking from behind, thermistor part of damper harness, ordering damper, will need to seal behind with permagum; ordrng 1 W11317276 (diffuser)"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Camp Hill, PA 17011
Bernard M.
Job Details: 05/31/2022
"Cx complaint the unit isn't drying clothes. Entered diag and found error code F3E2 moisture sensor open. Ran unit on normal cycle with sizeable load, and after few minutes, unit would end cycle leaving clothes damp. Accessed tje moisture sensor and found it disconnected from sensor bars. Reconnected harness and checked for damage and found no damage. Ran test cycle and unit checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO42FTX03
Near Washington, DC 20007
Samuel R.
Job Details: 05/31/2022
replaced parts and checked unit.its now cooling.advised cx unit needs 24hrs to come up to proper temp
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Springfield, VA 22153
Demonte S.
Job Details: 05/31/2022
"Installed the Compressor, Coupler & Drier. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Unit is starting to Cool. Pressure are 1 Bar Low Side. High Side is reading 120 psi. Advised the cx to allow 3-5 days before adding Food. Unit is working as Designed.; used 1 W11506635 ( Whirlpool Refrigerator Access Valve Coupler) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Henrico, VA 23231
Joseph D.
Job Details: 05/31/2022
"countybear@aol.com found unit with leak at drier and failed compressor, replaced compressor and sealed joint. unit cooling. pressures good. working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Kearneysville, WV 25430
Danny R.
Job Details: 05/31/2022
unit had loose gasket at icemaker bin makling ice melt anf froze again and locling it up adkjusted the gasket checksok
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Annapolis, MD 21401
Kevin P.
Job Details: 05/31/2022
"arrived to install parts and evap is heavily overfrosted and needs to be thawed out but you have no access from the front to vacuum the pan out to keep it from overflowing water onto the brand new hardwood, it looks like the unit needs to be pulled out to get access to the pan to drain it as its being thawed return visit will require 2 techs and 2 ct to thaw and defrost. i explained to cx we can try and thaw and hopefully soak up all the water with towels but explained i cant guarantee the pan wont overflow until the hardwood, cx said the floors are brand new and he doesnt wanna take any chances risking water damage. please reschedule asap for 2 techs an"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Virginia Beach, VA 23454
Carl A.
Job Details: 05/31/2022
replaced parts tested unit works as designed
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Herndon, VA 20171
Richard B.
Job Details: 05/31/2022
"CX complant. Cooktop says hot. Inspected unit and found RF burner switch needs changing , Changed switch and tested unit. Working as designed, Job completed RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Glen Allen, VA 23059
Jerod R.
Job Details: 05/31/2022
"found unit had leak at pan heater , ordered needed parts added pics to ticket; ordrng 1 W11502743 (tube)"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW3
Near Chesapeake, VA 23321
Branden R.
Job Details: 05/31/2022
"cx complaint not operating - gas dryer - checked unit found cycle signal botton was not properly seated , not allowing unit to start at all . reseated connetion and tested unit is now powering on and running as designed ."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Fairfax, VA 22030
Robert W.
Job Details: 05/31/2022
"CX Complaint is the unit is making noise. Inspected unit and found console seperating and has damaged UI lights staying on when unitis off, Ran unit and checked all wash arms and pump not hearing any strang noises, Advise CX to try and recored unit when unit is making noise to pin point issue with noise.; ordrng 1 W11413963 (Console) and 1 W11414079 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Alexandria, VA 22307
Lloyd B.
Job Details: 05/31/2022
Cx complained the unit did not cool. Installed new control and checked the operation of the fan and damper and they both work. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Dumfries, VA 22026
Demonte S.
Job Details: 05/31/2022
Inspected the unit. Found that the cx is saying that the Washer is Shaking while in Spin Cycle. Ran Service Diagnostics on the unit. No Error Codes. ( Advised to the cx that the Washer has no base to the cabinet. In the Spin Cycle Washer will shake a little because of this. Also cx has the washer in a Drain Pan that isn't hooked to the floor. This is causing the washer to move as well.) Advised that the cx reads the Use & Care Guide. I also advised the Cx to watch there Load Size - Soap Amount. Unit is working as Designed. This is the Cx 1 and only use and Care call.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW3
Near Leesburg, VA 20176
Ricky E.
Job Details: 05/31/2022
customer stated that the units lid is coming apart. verified the issue. and fnd the hinge springs have cracked the lid at the hinge points... the unit will need the lid and hinges...; ordrng 1 W11101059 (lid)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL3
Near Alexandria, VA 22302
David J.
Job Details: 05/31/2022
Cx complaint unit not washing as it should. Inspecting unit found dispenser gasket is gone and letting soap leak out prematurely. Ordered new dispenser for return. Visit Cx husband if certain thats not the issue. Bringing clear do to show Cx husband everything is working properly. Besides dispenser ; ordrng 1 W10861000 (Dispenser) and 1 Cleardoor (Clear door for dishwasher)
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near Richmond, VA 23228
Joseph D.
Job Details: 05/31/2022
"gervaisbrice@hotmail.comreattched levelling post and levelled unit, unit now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Glen Allen, VA 23060
Jerod R.
Job Details: 05/31/2022
"tested unit found unit had bad ice maker , Ice maker trys to start then dies then restarts , replaced icemaker and tested unit is now fully functional; ordrng 1 W11546935 (icmaker), used 1 W11546935 (icemaker) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Richmond, VA 23228
Joseph D.
Job Details: 05/31/2022
cx complaint that unit will only use hot water found blockage in hose assembly removed unit working properly.
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6LS
Near Haymarket, VA 20169
Daniel J.
Job Details: 05/31/2022
damage to hood customer hasnt moved into yet appliances still being installed sr7733772673 informed to have customer contact customer support
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Alexandria, VA 22302
David J.
Job Details: 05/31/2022
Cx complaint unit had no ice maker. Need to order ice maker. ; ordrng 1 W11517113 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Richmond, VA 23233
Jerod R.
Job Details: 05/31/2022
"tested unit found unit filter door tabwas slightly out of alignment , realigned and tested unit ifs now fully functioonal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Alexandria, VA 22309
Lloyd B.
Job Details: 05/31/2022
Cx complained the unit did not dispense ice. Installed new control and tested and it now dispenses as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS
Near Kearneysville, WV 25430
Danny R.
Job Details: 05/31/2022
installed parts checksok
We serviced a
WHIRLPOOL WASHER
Model WFW9470WW01
Near Enola, PA 17025
Fred G.
Job Details: 05/31/2022
"cx complaint unit is displaying a error code of F01. inspected unit and entered into diag and found error codes f01,f00. cx said it has popped error code up 5-6 times in 2 weeks. cleared codes and ran a auto test. unit finished auto test without issue. unit needs control board. ordering 1 (WPW10283462). please call cx to schedule apt once part is in.; ordrng 1 WPW10283462 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Whiteford, MD 21160
Neil H.
Job Details: 05/31/2022
CX COMPLAINT UNIT NOT COOLING PROPERLY FOUND THE RC EVAP COVER BLOCKED NEW THERMISTOR FAN AND EVAP COVER NEEDED AND FC LED AND FRONT LEFT LED IN RC 2COUNT 719.03 COLLECTED; ordrng 1 W11033168 (harns-wire) and 1 W11462342 (Whirlpool Refrigerator LED Light Module) and 1 W10695459 (module) and 1 W11211387 (cover-evap)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Herndon, VA 20171
Richard B.
Job Details: 05/31/2022
"CX complant. Burner nor working , Maintance determined main harness was needed, due to harness severed where switch is located. Installed new harness and tested unit. Working as designed. RB"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Carrollton, VA 23314
Zachery R.
Job Details: 05/31/2022
"cx complaint timer is defective, verified issue, replaced timer, tested, unit working as designed, left old part with cx."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2571XEM2
Near Chesterfield, VA 23832
John P.
Job Details: 05/31/2022
Install the ice maker mullion ice maker cycled only sign filled with water
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Herndon, VA 20171
Richard B.
Job Details: 05/31/2022
"CX complant, Dishwasher dosent turn on Inspected unit and found console has high temp light lighted as well as a 1 in display. Cycled breaker and attempted to go into diagnostics, after power restored same display was illuminated on console. console is also delamanitaing .ordering console and will use control on return if needed, RB; ordrng 1 W11413963 (CONSOLE)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Petersburg, VA 23803
Chris B.
Job Details: 05/31/2022
CX CANCLED
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Upper Marlboro, MD 20774
Robert A.
Job Details: 05/31/2022
Cx complaint that the unit is not dispensing cubed ice. I inspected the unit and confirmed the complaint. I found the solenoid is not engaging to open the ice bin mouth to allow whole cubes to dispense. The unit will need a new solenoid and harness for the return visit.; ordrng 1 WPW10309866 (solenoid) and 1 W11029433 (IM harness)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Frederick, MD 21704
Brian R.
Job Details: 05/31/2022
cx complaint is unit shut down one day and would start and lights were flashing. then a few days latr unit started and doesnt seem to run like it should. unit also has not had heater replaced. Vent Wax Fan Eletric Problem.F10E2 F8E4 Over Fill Float Switch Open did find drip pan with water in it to trip float. cleaned and cleared that. cleared code and tested unit. will order parts needed and office to schedule.; ordrng 1 W11537778 (Heater) and 1 W11410066 (Control) and 1 W11611303 (Harness) and 1 W11416460 (Gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Urbana, MD 21704
Brian R.
Job Details: 05/31/2022
picket logger up to send back for reading and repot.; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Haymarket, VA 20169
Daniel J.
Job Details: 05/31/2022
ui freezing oup replaced contorl set model tested oven heats still getting f6 e4 error ordering control fuse and interlock switches door repsonds but no action from mircowave; ordrng 1 W11297728 (conosle) and 1 W11188752 (fuse) and 1 W11033422 (interlock) and 1 W11325603 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Waterford, VA 20197
Ricky E.
Job Details: 05/31/2022
"replaced the element with the upated kit, verified operation, unit cks ok..the unit leaked prior to reciving the update flyer.. the element is with the customer for proof of cause of damage"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Hanover, PA 17331
Sal R.
Job Details: 05/31/2022
"Per the previouse tech, I was able to steam out the FC evap and replace the evap fan motor and harness . Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Richmond, VA 23229
Joseph D.
Job Details: 05/31/2022
Found freezer door with washer underneat its proper post. readjusted and upper door sealing properly.
We serviced a
KITCHENAID OVEN
Model KEMS308SSS05
Near Glenwood, MD 21738
Ricardo S.
Job Details: 05/31/2022
"Cx complains that after repair the unit takes a long time to come up to temperature and when it comes up to temperature it stops heating, inspect unit and found a bad bake element, broil cks ok, order part; ordrng 1 WPW10207398 (elmnt-bake)"