Service History 166 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW2

Near Haymarket, VA 20169

Daniel J.

Job Details: 10/02/2023

complaint unit leaked water in drain pan spoke with brother in law over the phone confirmed was washing a blanket when it occured ran diag no leaks from inlet valves or from hose connections on bottom checked pressure hose good started quick wash let fill and agitate no leaks present informed customer blankets and sheets can balloon up with air pockets and cause unit to spray water outside of the tub

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Midlothian, VA 23112

John P.

Job Details: 10/02/2023

CX complaint unit not working checked unit found black wire in lower harness open ordering harness; ordrng 1 W11652038 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Ashland, VA 23005

Thomas B.

Job Details: 10/02/2023

Cx complaint gasket coming off of the door reseated and sealed cabinet with hair dryer unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manakin-Sabot, VA 23103

Eric F.

Job Details: 10/02/2023

"Confirmed cx complaint unit filling with water. Ran unit through diagnostic cycle, hot water valve will turn on and not back off again. Possible issue with control and valve or just valve. Quoted cx for both parts, returning tech please install valve first. If it actuates properly and turns back off then the control is not needed and can be refunded. Cx paid 120 diagnostic, is going to reach out to whirlpool for a parts and labor concession. given the age of the unit.; ordrng 1 W11513255 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Ashland, VA 23005

Thomas B.

Job Details: 10/02/2023

Installed data logger as requested by Tech; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Stafford, VA 22556

Robert W.

Job Details: 10/02/2023

"Arr at CX and CX stated the unit makes ice but doesnt dispense, Inspected unit and found the IM is working properly Unit not dispensing ICE pulled ice bi n and found with door switch ingaged toggle on dispenser auger motor doesnt move tried to spin auger motor with tool and nothing yoke is also stuck, Ordering Auger motor, yoke and mount; ordrng 1 W11671282 (Auger motor) and 1 W11307588 (Plate) and 1 WPW10169511 (Yoke)"

We serviced a

KITCHENAID RANGE

Model KSGB900ESS0

Near Harrisonburg, VA 22801

Danny R.

Job Details: 10/02/2023

found burn head releasing gas un even will need new head and vavle; ordrng 1 W10552122 (orfice head) and 1 W10876582 (caps burner) and 1 W11106799 (orfic holder)

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Rockville, MD 20850

Julian H.

Job Details: 10/02/2023

parte replaced icemaker filled with water right away MUST WAIT 24 HRS TO SEE ICE

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ashland, VA 23005

Thomas B.

Job Details: 10/02/2023

Cx complaint unit is not working properly inspected unit removed and replaced the control and the lid lock tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Richmond, VA 23226

Joseph D.

Job Details: 10/02/2023

Found unit on leveled and door hinges mounted crooked receded door and leveled unit door now ceiling properly customer complaint that top of unit is slightly bowed explain that this is due to expanding foam and cannot be remedied unit operating properly

We serviced a

JENNAIR COOKTOP

Model JGD3536WS01

Near Centreville, VA 20120

Demonte S.

Job Details: 10/02/2023

Inspected the unit . Found that the cx is saying that the Cooktop Center & Right Front Burner isn't igniting. Checked the Burner Heads. Found that the Burner Head Ignitors are pushed Down and isn't sitting properly. All screws to the Burner Heads are rusted and will need to be drilled out. Center and Right Burner Holder / Orfice Holders are no longer available. Cx paid for the Service Call Only by Card.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Columbia, MD 21045

Robert L.

Job Details: 10/02/2023

"cx complaint frost in FC all the time, found bottom of door warped (defect from factory), door not filled out properly, ordering FC door stainled and brackets.... will use rails on return, cx aware of time frame, to inspect and no haul away; ordrng 1 12977880SQ (dor-fip ss FC) and 1 WPW10330994 (bracket L) and 1 WPW10330995 (bracket R)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Dumfries, VA 22026

Tanner B.

Job Details: 10/02/2023

"unit not heating, top oven. found loose connection on bake relay. reseated and tested unit. Job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model jfx2897drm00

Near Ashburn, VA 20147

Richard B.

Job Details: 10/02/2023

"CX complant. No ice after last visit. Called tech support after taking temps. Found with thec support everything checks out Checked air colum and found partial blockage from freezer to ice box. Cleared evap ice , cleared evap drain , Checked fan and now blowing good. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Fairfax, VA 22030

Simon

Job Details: 10/02/2023

CX complaints refrigrator not cooling /freaon leak .Inspected unit and found the freezer thermistor and refrigartor are not working properly .unit needs evaportor harness and ref thermistor .CX paid only service call $139. SZ

We serviced a

WHIRLPOOL DISHWASHER

Model SERSER

Near Falls Church, VA 22042

Lloyd B.

Job Details: 10/02/2023

Cx complained of long run tmes. Inspected the unit and found no error codes. The unit completed each test in diagnostics. Explained how the unit operates and how run times will vary. Cx instruct. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Winchester, VA 22603

Ezra M.

Job Details: 10/02/2023

"motor overheating, replaced motor, tested, working normally"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Alexandria, VA 22310

Lloyd B.

Job Details: 10/02/2023

Cx complained of frost. Installed new door and heated the gasket for a better seal. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Stephenson, VA 22656

Ezra M.

Job Details: 10/02/2023

"gas off on arrival. turned on gas, checked all cooktop, oven and supply connections. no leaks detected. turned cooktop on, no leaks found. turned oven on, combustible gas detector went off when around oven vents and door and inside oven. verified elements lighting properly, called techline. spoke with Adrian, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBLC36FTS03

Near Pikesville, MD 21208

Dustin F.

Job Details: 10/02/2023

"Replaced control kit and inner control and tested unit, unit now working as intended."

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Leesburg, VA 20176

Ricky E.

Job Details: 10/02/2023

"installed parts, unit cks ok.."

We serviced a

MAYTAG DRYER

Model MEDC200XW3

Near Laurel, MD 20707

Brian F.

Job Details: 10/02/2023

"Cx states dryer won't start, tested and confirmed. Found unit had open thermal fuse, installed new thermal fuse from van stock, tested, unit is now working properly.; ordrng 1 WP3392519 (thermal fuse BF VS), used 1 WP3392519 (thermal fuse BF VS) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 10/02/2023

Customers complaint is light under the microwave wont go off. Found unit has a bad control board. Called safety team and they agreed to pay for the entire repair.; ordrng 1 W11552018 (control)

We serviced a

WHIRLPOOL WASHER

Model Mvwb765fw3

Near Arlington, VA 22207

Christian C.

Job Details: 10/02/2023

Cx complaint unit made a grinding noise and kept spinning tub. Inspected unit no errors stored. Ran through diag cycle. Heard grinding during spin. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Rockville, MD 20853

Brian F.

Job Details: 10/02/2023

"Cx states RC no cool. Installed evaporator fan, powered on unit, tested, evap fan now spinning, Unit is now working properly."

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ4

Near Conway, SC 29526

Jason T.

Job Details: 10/02/2023

"Cx complaint, bake cycle and air fry not cycling properly....clicks not lighting. Tested all circuits, found bake wire pinched at the chassis frame, removed and repaired the harness, verified 120 vac at the harness. Tested bake and air fry cycle at 350 degrees...unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Leesburg, VA 20176

Ricky E.

Job Details: 10/02/2023

"customer stated that the unit was leaking from the dispenser. fnd ice in ice chute from use. ckd the units water line in the door and verified that the units icebucket wasnt melting, unit cks ok.."

We serviced a

MAYTAG MICROWAVE

Model MVWP586GW0

Near West Point, VA 23181

Chris B.

Job Details: 10/02/2023

cx comp unit will not drain insp unit conf cx c omp found dp at 19k ohms at dp found at control j16-3 to j7-1 open line and at j16-2 to j7-1 open unit will need wire harness to complete repair did drain tub with vac; ordrng 1 W10843660 (harness)

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 10/02/2023

Installed new parts. Tested unit and did not hear the noise. All check ok

We serviced a

JENNAIR COOKTOP

Model JGD8130ADB

Near Williamsburg, VA 23188

Lucas R.

Job Details: 10/02/2023

"cx complaint LF burner not lighting, checked unit found orfice clogged, cleared with small wire, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Mineral, VA 23117

Eric F.

Job Details: 10/02/2023

"Cx states that unit got stuck on cycle during quick wash cycle. Found service pointer pertaining to issue, if there is an issue while the new control is being programmed it can cause this problem. Service pointer correction is to unplug unit from wall, wait, and plug it back in. Follower service pointer, ran diagnostic cycle, unit working as designed. Advised cx to film issue if it reoccurs and call back."

We serviced a

MAYTAG WASHER

Model MED4500MW0

Near Conway, SC 29526

Jason T.

Job Details: 10/02/2023

"Cx complaint, cycle will not start, tested all circuits, found burned up L1 harness at the termianl block. Installed termianl block kit from van stock, verified all unit functions for proper operation...working as designed.; ordrng 1 279320 (terminal block JT VS), used 1 279320 (TERMINAL-BLOCK) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Baltimore, MD 21214

Dustin F.

Job Details: 10/02/2023

"CX complaint: uniot not washing dishesInspected unit, found F4E3 code. confirmed harnass good and 120v getting to wash motor. motor not comming on. unit needs new sump.; ordrng 1 W11613479 (pump and motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QTS03

Near Millersville, MD 21108

Alexander D.

Job Details: 10/02/2023

"replaced evap fan and control kit. tested unit, still not running. 2pulses flashing on inverter. have 120v going to inverter but dont have dc voltage going to it. condensor fan is only getting 13v. called techline. TL said must have defective control kit. cx heard me talking to techline saying box was retaped and someone probably returned it because it didnt work from being installed without replacing fan at same time and cx is upset because it was sent back out. reordering control kit, inspect and make sure its unopened. would also like to preid optics for icemaker.; ordrng 1 W10789107 (control kit(REORDER)) and 1 W11629974 (optics(CHARGE IF NEEDED))"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Myrtle Beach, SC 29575

Paul F.

Job Details: 10/02/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL DRYER

Model WGD5100HC3

Near Gainesville, VA 20155

Daniel J.

Job Details: 10/02/2023

dryer long dry times is heating but not hot the entire cycle tested normal set to med unit reached 184f tested times dry set to high reached 140 f and cycled ordering thermistor and control; ordrng 1 W11531525 (control) and 1 WP8577274 (thermistor) and 1 WP3391912 (high limit thermstat) and 1 WP338906 (sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near New Market, VA 22844

Danny R.

Job Details: 10/02/2023

installed parrsy chcksok

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 10/02/2023

Customers complaint is unit is to noisey. Found the noise the customer is concerned about is the agitation.I heard the noise and it is normal for this unit. In fact I think the noise this unit makes when it fills it even louder. Advised customer this is normal operation for this machine all check ok.

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Stafford, VA 22554

Robert W.

Job Details: 10/02/2023

"Cx Complaint is nthe unit wasnt starting. Inspected unit and found the unit isnt starting, Pulled lid and tested door switch its testing good reseatted and tested unit again and unit started up, Tested unit and unit is heating and getting to operating temp unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Severn, MD 21144

Alexander D.

Job Details: 10/02/2023

"cx complaint unit making grinding noise while agitaor. cx played me video and it sounds like splutch skipping. removed pulley and found white dust from teeth skippings. also found black dust from belt in pulley shield and skid mark on pulley. also found gearcase has alot of play in it. ordering gearcase, actuator, belt and returning with preid splutch. all parts in stock. scheduled return visit for 10/9; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 10/02/2023

"Customers complaint is unit making noise when spinning. Found no error codes. Found the main motor bolt was slightly loose and feet needed to be adjusted. fixed those small isues, All check ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Virginia Beach, VA 23452

Branden R.

Job Details: 10/02/2023

"cx complaint drawer frozen shut , checked unit and found rail to bin not properly seating to unit allowing bin to fall down on the right hand side tryed to reseat rail and was unable to do so . ordering rail for repair to unit .; ordrng 1 WP13055901 (ice bin rail)"

We serviced a

MAYTAG WASHER

Model MVW5035MW1

Near Richmond, VA 23230

Joseph D.

Job Details: 10/02/2023

leveled reset calibrated and adjusted water hoses unit now filling properly no other issues detected no current ever codes customer instruct on detergent levels. Unit now properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Conway, SC 29526

Jason T.

Job Details: 10/02/2023

"Cx complaint, ice-frost in the freezer, found freezer door bowed at the casing-liner, pics on SD. Ordering freezer door and gasket for the return visit, advised cx parts will direct ship to the house, allow 6-8 weeks for delivery, inspect for any damages and contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 12977880SQ (dor-fip ss) and 1 W10571967 (frz door gasket (gr))"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Chantilly, VA 20152

Richard B.

Job Details: 10/02/2023

CX complant. No ice after first batch. Inspected unit and found unit is cooling properly. Test 36 ice box fan blowing cold air step one. Ice maker test 56 E5 error code for bad thermister. Ordering another ice maker as last one installed is defective. Further work needed. Set temps in fresh food to recomended temps. RB; ordrng 1 W11658802 (ice maker)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Richmond, VA 23225

Joseph D.

Job Details: 10/02/2023

unit with no error codes but erratic water level leveled calibrated and problem persisted replace main control and unit now filling properly

We serviced a

WHIRLPOOL WASHER

Model WRS321SDHZ08

Near Galivants Ferry, SC 29544

Jason T.

Job Details: 10/02/2023

"Cx complaint, slow ice production, tested all circuits...found icemaker harness backed out at the cabinet liner, repaired the loose connection and verified 121 vac at the ice maker harness. Ran factory diagnostics to verify all unit functions, also tested icemaker fill-harvest...working as designed.,."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Pasadena, MD 21122

Alexander D.

Job Details: 10/02/2023

replaced pulley and belt. also added aluminum tape under motor bracket and under heater bracket to prevent vibration. seems heater bracket was making a similar noise if i pushed on it and didnt make same noise after adding tape. tested unit. unit is now working properly

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Richmond, VA 23224

Chris B.

Job Details: 10/02/2023

cx comp unit will not start insp unit found f2e1 tested unit calibrated unit advised cx on use and care unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Loris, SC 29569

Jason T.

Job Details: 10/02/2023

"Cx complaint, no light in the fridge, found door switch seperated at the casing. Installed door switch from van stock, verified all unit functions for proper operation...working as designed.; ordrng 1 W11291138 (switch JT VS), used 1 W11291138 (SWITCH) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB05

Near Woodbridge, VA 22193

Tanner B.

Job Details: 10/02/2023

"Found the condensor line humming very loud off of compressor , wrapped in black mastic . Job complete; ordrng 1 W11553819 (bt/vs), used 1 W11553819 (INSULATION) from stock"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS1

Near Richmond, VA 23225

Chris B.

Job Details: 10/02/2023

cx comp unit wilol not dry ionsp unit conf cx comp found open heater elm; ordrng 1 W10518394 (elm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 10/02/2023

Installed new valve. All check ok.

We serviced a

WHIRLPOOL DRYER

Model WED70HEBW0

Near Springfield, VA 22152

Jason A.

Job Details: 10/02/2023

CX complaint DRYER wont run. Replaced open thermal fuse. Checked other heating components. Test dryer heats & drum spins. Checked airflow to extrior vent. Advised CX have vents cleaned & switch semi rigid vent hose > JJ

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Midlothian, VA 23112

John P.

Job Details: 10/02/2023

Cx complaint unit displaying f8e4 checked unit found orange wire not seated on control seated connector on control. Unit needs to be finished installed before testing.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 10/02/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Leesburg, VA 20175

Ricky E.

Job Details: 10/02/2023

"installed parts, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Abingdon, MD 21009

Neil H.

Job Details: 10/02/2023

cx complaint low ice production he opened ice door when i got here and bin full explained that the unit will make ice at temp cycling points where unit has to be consistant 12 or below for i/m to cycle and 72hrs for full bin of ice unit checked good today. told how use max ice and max cool to bypass i/m and force more ice to be made for demand of household

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 10/02/2023

"Cx complaint, moisture collecting on the freezer door casing and liner, found freezer door does not have enough insulation...this is the cause of the issue. Advised cx freezer door on order, direct ship to her house, allow 6-8 weeks for delivery, if possible to inspect for any damages and contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11551458 (freezer door)"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Woodbridge, VA 22193

Tanner B.

Job Details: 10/02/2023

"Noise during rinse cycle.. found no errors , in giag the unit didnt engage into agitation.. it would spin. found white plastic spects on shifter from clutch . replaced clucth and belt. tested unit. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB3

Near Richmond, VA 23225

Chris B.

Job Details: 10/02/2023

cx comp unit will not bake insp unit conf cx c omp found ignitor not getting hot replaced ignitor tested unit working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 10/02/2023

Customer stated the damper motor is noisey again. Also Its not silicone that I ordered. NTO part.; ordrng 1 WPW10594329 (damper) and 1 WP4317852 (silicone)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Richmond, VA 23231

Chris B.

Job Details: 10/02/2023

cx comp unit stopped randomly mid cycle found f0e9 off balance load stored cleared code ran diag cycle advised cx on use and care uit working as desighned

We serviced a

WHIRLPOOL OVEN

Model RBS245PDQ12

Near Richmond, VA 23236

Joseph D.

Job Details: 10/02/2023

"Unit with closed broil element on control causing broil to turn on unit need the main control however it is nla. Contacted safety, who instructed customer to call in"

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Conway, SC 29526

Jason T.

Job Details: 10/02/2023

"Cx complaint, outer door glass shattered during use, advised cx glass-door will direct ship to the house, inspect for any damages, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11107891 (glass-door)"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Chesapeake, VA 23321

Orbie

Job Details: 10/02/2023

"cx complaint unit not balanced. checked unit found F5E4/ F8E3 (overflow condition) / F3E1 (water level system error). unit has very loud drain pump and shaking during spin. used dampers from pre id. found small tear in door gasket near at inside clamp. ordering drain pump, door boot and pressure switch just to be sure.; ordrng 1 W11173364 (bellow) and 1 WPW10605427 (pump-water) and 1 WPW10448876 (switch-wl)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Severn, MD 21144

Alexander D.

Job Details: 10/02/2023

"cx complaint unit seems to run louder all the sudden. inspected unit and verified complaint. unit running upon arrival, does sound like motor is buzzing a little louder than usual. was going to change sump asm but found mod# dispatched is wrong so preid sump is wrong. updated UIS and ordering correct sump asm. cx is going to try to find his receipt and make sure lowes sold him correct unit. advised if unit is correct to let us come out and make repair, if unit is wrong and lowes will exchange unit then call office and cancel service.; ordrng 1 W11613479 (sump asm)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Hanover, PA 17331

Drew B.

Job Details: 10/02/2023

cx complaint that unit is making no heeat when running and sometimes turns off.. i foudn the turning off thing is the power cord is very weak ingoing the outlet like sags out the outlet exspeically when runnning. but the heat i foudn a open TCO and will need tco and element on rteurn for the 6th.; ordrng 1 280148 (tco)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Mineral, VA 23117

Eric F.

Job Details: 10/02/2023

"Confirmed cx complaint unit not advancing cycles. F8E1 error. Found inline power to hot water valve partially unseated, valve not actuating properly. Fully seated power, tested unit, unit working as designed."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Chesapeake, VA 23321

Orbie

Job Details: 10/02/2023

cx complaint knob not working. checked unit found plastic knob had cracked not allowing unit to turn. ordering knob and timer as well just to be safe.; ordrng 1 W11675852 (knob) and 1 W11685947 (timer)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Parkville, MD 21234

Shane M.

Job Details: 10/02/2023

"cx complaint the unit isnt making ice, found test 56 E2. ordering icemaker.; ordrng 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Ellicott City, MD 21042

Robert L.

Job Details: 10/02/2023

"cx complained no cool in both compartments .cx had unit unplugged .plugged it in compressor instantly overheated and clicked off compressor failure ordering parts per S-71162. 2 count sealed system , collected 120 service fee cash.could not scedule because after 5pm; ordrng 1 W11574734 (compressor kit) and 1 W11504431 (coupler 26A) and 1 W11504415 (fitting 26B) and 1 W11506621 (fitting 26C) and 1 W11506635 (fitting 26D) and 1 W11109499 (drier-tube) and 1 W11504445 (fitting 25A) and 1 W11504447 (fitting 25B)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Finksburg, MD 21048

Justin S.

Job Details: 10/02/2023

"CX Complaint dw wont allow normal wash. Replaced console, Vent, and outter door. Ran diagnosis cycle and no codes. Unit is working good"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Leesburg, VA 20175

Ricky E.

Job Details: 10/02/2023

"installed parts, unit cxks ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Sykesville, MD 21784

Justin S.

Job Details: 10/02/2023

CX complaint not cooling - top freezer refrigerator. Replaced thermistor. New thermistor tested good right out of package. Reset power to unit. Waited for unit to turn back on before leaving.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Orbie

Job Details: 10/02/2023

cx complaint unit not making ice. checked unit. 42.9*F FC. 62.8*F RC. found ball of ice at cap tube. advised by SS tech unit needs a sealed system repair. Ordering all parts needed for repair.; ordrng 1 W11562258 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11582592 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (access valve) and 1 W11562211 (suction tube)

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Parkville, MD

Shane M.

Job Details: 10/02/2023

"installed harness. went to test unit in test cycle. failed at lidlock, lidllock popping. ordering lidlock w control board.; ordrng 1 W11626074 (control) and 1 W11513248 (lidlock) and 1 W11643703 (cover)"

We serviced a

MAYTAG WASHER

Model Mvw6230hw2

Near Bristow, VA 20136

Daniel J.

Job Details: 10/02/2023

noise during spin replaced cam motor and belt calibrated washer diag good no errors ran high speed spin no errors spin normal

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near La Plata, MD 20646

Shawn D.

Job Details: 10/02/2023

"opened system and couldnt tell if low on freon so replaced compressor, drier , evap, coupler then vacumed system down and illed to 56g and started cooling. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Aldie, VA 20105

Daniel J.

Job Details: 10/02/2023

noise from fridge testing found noise from fridge evap cover fan motor replaced steamed away slight ice build up on right side

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Silver Spring, MD 20901

Israel R.

Job Details: 10/02/2023

Installed new control and UI. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Littlestown, PA 17340

Bernard M.

Job Details: 10/02/2023

"Cx complaint unit makes noise. Entered diag and found no error codes, Ran test cycle and unit made loud grinding noise. Inspected underneath and found plastic dust coming from the splutch. The teeth were grinding together. Replaced splutch using pre-id parts, ran test and unit no longer makes noise. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Newport News, VA 23602

Justin W.

Job Details: 10/02/2023

cx complaint ui flashing and internal lights flashing. checked to find connectors at top of door seated correctly. ordering control for flickering lights. called tradescare spoke to Kenny from Michigan.; ordrng 1 W11224256 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near York, PA 17403

Sal R.

Job Details: 10/02/2023

I was able to access and replace the damper motor. I ran test 3 and found no noise concerns. Unit test good.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Newport News, VA 23606

Justin W.

Job Details: 10/02/2023

called techline spoke to Chris, called tradescare spoke to Latoya. Unit was submitted for PEX

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ00

Near York, PA 17403

Sal R.

Job Details: 10/02/2023

"CX complai t is that the unti is frosting in the front of the FC. I foud that he gasket has a warm air leak. I attempted to use a heat gun to help relax the gap. I also found that the barrings on the right hand FC door are falling out. I am ordering 1 bracket (WPW10330991), 1 brakect (WPW10330990), 1 fc door gasket (WPW10714545), 1 RC RH door gasket (W10830055) , and 1 light switch for FC (W11445850). Once all parts are avalible, please have somoen form the office call to set a return date.; rqstng P&A on 1 WPW10714545 (gasket-fip), ordrng 1 WPW10330991 (bracket) and 1 WPW10330990 (bracket) and 1 W10830055 (gasket-fip) and 1 (W11445850) (switch)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS1

Near Columbia, MD 21045

Robert L.

Job Details: 10/02/2023

"cx complaint not washing dishes, cx had brown crud on inner door for month that has not washed off, it was loose material and wiped off easy with papertowel, found no errors stored, ran diag and cycle, found pressure very weak out of spray arms, removed and cleaned, after running again found f7e1 motor error stored, unit will need new sump assy and lower spray arm, ordering spray arm will use sump on return,; ordrng 1 W11550888 (lower spray arm)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Herndon, VA 20171

Demonte S.

Job Details: 10/02/2023

Inspected the unit. Found that the cx is saying that the Freezer has frosted spots on the liner. I then checked the Freezer Section. Freezer Door is sucking the Door into the close position. Door is sealed. Unit is working as Designed. ( I advised the cx not to hold the Freezer Door open for long periods of time. )

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Takoma Park, MD 20912

Marc M.

Job Details: 10/02/2023

"installed start device. restored power to unit. compressor hums and clicks when attemptin to start. found dye surrrounding compressor (took pics). sealed system leak likely what lead to failure of the compressor start winding. will need reorder of SS components. 4 call count comrpessor, condenser, drier, evap.; ordrng 1 W11109499 (drier-tube) and 1 W11582579 (compressor) and 1 W11562258 (evap) and 1 W11512423 (condenser)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Colonial Heights, VA 23834

John P.

Job Details: 10/02/2023

Installed UI tested working as designed

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW2

Near Silver Spring, MD 20906

Brian F.

Job Details: 10/02/2023

"Cx states long dry times. Ran timed dry on high, unit is heating to correct temps, checked vent exit, found very little airflow from vent, screen almost completely blocked by lint, recommended cx have vents cleaned. Unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Broadway, VA 22815

Danny R.

Job Details: 10/02/2023

installed part checksok

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QMS01

Near Sparks Glencoe, MD 21152

Brian R.

Job Details: 10/02/2023

"cx complaint is unit is making a sound in the freezer. said he had temp issues before and melted unit and unit started to cool again. units O-O-W and he knows. checked over unit.; ordrng 1 WP2306462 (Defrost, Bi-metal 65.41) and 1 WP2188820 (Thermistor 36.28) and 1 W10822580 (Evap Fan 174.84) and 1 W11629974 (Control Board 183.66)"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Hampton, VA 23666

Justin W.

Job Details: 10/02/2023

cx complaint unit not washing properly. checked unit to find loose connection on control. reseated to find unit working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Ruckersville, VA 22968

Eric F.

Job Details: 10/02/2023

"Confirmed complaint unit making loud noise operating. Found debris in pump, grinding when draining. Removed debris, tested unit, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model SF272LXTD2

Near Baltimore, MD 21214

Dustin F.

Job Details: 10/02/2023

"cx complaint: oven clicks but wont lightInspected unit, confirmed CX complaint. found unit has bad igniter. Pulled 3 amps. CX did not want to repair and wants to replace unit. WP safety paying for repair. Contacted WP safety and documented"

We serviced a

MAYTAG REFRIGERATOR

Model MFX2570AEW4

Near Gaithersburg, MD 20878

Julian H.

Job Details: 10/02/2023

CX complaint about he had replaced by another company fill tube valve & icemaker but when he went away found a leak found an issue with fill tube split causing moisture to build & leaking need fill tube & sealer to isolate & stop moisture to go inside CX OWES LABOR $110; ordrng 1 W11415785 (fil tube) and 1 212643 (sealer-gum) and 1 W10841140 (adhesive)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Windsor, VA 23487

Orbie

Job Details: 10/02/2023

"replaced control and facia. unit appears to be working as designed but flapper outside still sticking open, cx knows about issue and is going to have home builder fix it."

We serviced a

WHIRLPOOL BEVERAGE CENTER

Model WUB50X24HV02

Near Virginia Beach, VA 23454

Branden R.

Job Details: 10/02/2023

"came out to replace parts on unit , found hinge send over was the wrong part . took pic and unable to us new hinge . ordering another hinge for repair .; ordrng 1 W11312624 (hinge) and 1 w11265406 (washer)"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Stone Ridge, VA 20105

Richard B.

Job Details: 10/02/2023

"CX complant. Microwave cuts out sometimes and need to hold handle to work. Confermed issue . Heats otherwise. Ordering inner , outer door , Bushing kit arm , foam strip , and hingesNot in stock , RB; ordrng 1 W11684570 (door) and 1 W11300377 (door) and 2 W10358241 (switch)s and 1 W10128850 (sliding arm) and 1 W10359769 (foam strip) and 2 W11319473 (hinge)s"

Contact Us

About Us