Service History 164 - VIA Appliance

We serviced a

WHIRLPOOL MICROWAVE

Model WMT50011KS02

Near ,

John P.

Job Details: 10/03/2023

Confirmed trim twisted dropped off new trim as unit not fully installed confirmed with builder and was advised to leave trim

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Moseley, VA 23120

John P.

Job Details: 10/03/2023

"Upon arrival CX stated that freezer is not freezing, and showed picture of ice container in freezer as a solid block of ice checked temperatures and amp draw found Ff 33 fr 0-1 unit set to 34 & 1 degrees , compressor pulling .9amps. further inspected unit found freezer ice maker fill tube not in cup of ice maker causing water to go into ice container in freeze as a solid block, seated fill tube into ice maker cycled ice maker ice maker filled called tech line talked to Chris stated that based off temps and and draw unit working as designed."

We serviced a

WHIRLPOOL COOKTOP

Model KICU500XSS01

Near Fallston, MD 21047

Justin S.

Job Details: 10/03/2023

cx complaint broken or missing parts - cooktop�glass broken.; ordrng 1 WPW10328372 (cooktop(419.14))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Elizabeth City, NC 27909

Branden R.

Job Details: 10/03/2023

came out and replace parts on unit. tested unit is now running as designed .

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Westminster, MD 21158

Brian R.

Job Details: 10/03/2023

took temp readings first of 14 in freezer 42 in fridge but she had open a bit 26 through ice maker and fan not sounding like its hitting high speed. have a temp issue and ice maker stopped. found issues this time and will order parts needed. concesssion as soon as parts are in office will schedule.; ordrng 1 W11578030 (Evap Fan) and 1 W10846539 (Ice Maker Fan) and 1 W11658802 (Ice Maker)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM00

Near Richmond, VA 23221

Chris B.

Job Details: 10/03/2023

replaced right side rc door gasket and filter head tested unit insp for leaks unit working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Virginia Beach, VA 23451

Orbie

Job Details: 10/03/2023

"cx complaint unit not working possibly needing a compressor. verified complaint. 75*F in FC, 70*F RC. unit needs sealed system repair. called parts warehouse talked to chris. getting dryer, both evap and compressor from warehouse stock. ordering coupler and evap as well. cx paid diag fee. all parts CBE. called office to schedule. 10/11/23.; ordrng 1 4387444 (evap repar) and 1 w11506635 (coupler)"

We serviced a

JENN-AIR RANGE

Model JGS1450FS0

Near Arlington, VA 22201

Christian C.

Job Details: 10/03/2023

"Installed bezels, display, and console. All buttons now working."

We serviced a

MAYTAG WASHER

Model MHW5630HC1

Near Richmond, VA 23231

Chris B.

Job Details: 10/03/2023

cx comp unit will not dispence softner insp unit conf cx comp apon arrival unit had softner after just finishing load ran unit threw test mode and same softner still in dispncer ordering valves and dispencer assmbly to complete repair; ordrng 1 W11316255 (hot valve) and 1 W11316256 (cold valve) and 1 W11316600 (drawer)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Chesterfield, VA 23832

John P.

Job Details: 10/03/2023

Confirmed dent in outer panel ordering panel.; ordrng 1 W11647685 (Panel)

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Charlottesville, VA 22901

Eric F.

Job Details: 10/03/2023

"Confirmed cx complaint unit front left burner not heating. Found burner not making good contact with burner recepticle. Adjusted position of burner and recepticle, tested unit, unit working as designed."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Lexington Park, MD 20653

Shane B.

Job Details: 10/03/2023

cx complaint is the interior light being stuck on and not allowing cycle to start. cx is also having issues with changing settings. checked for codes and found F2E1 stuck key. took several attempts to get into diagnostics. tried 3 times to start a normal cycle before unit would work properly. i replaced the door switch with preIDed part. tested door several times. light turned off when clsoed every time. cycles started and stopped when door was opened/closed. ordering overlay for return visit to address F2E1 code and cx issue with changing settings. scedule when approved/part available.; ordrng 1 W11158457 (overlay)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Timberville, VA

Danny R.

Job Details: 10/03/2023

"i found an open element on the dryer and not heating repleced heater checksok; ordrng 1 279838 (element,heater) and 1 drvs (drvs), used 1 279838 (ELEMENT) from stock"

We serviced a

AMANA DISHWASHER

Model ADB1500AWS

Near Upper Marlboro, MD 20774

Sherwood

Job Details: 10/03/2023

"cx complaint wont open. arrived confirm dw door latch is defective and will not open, got dw open. cx will need a new door latch. gave cx quote. cx will owe 110.00 labor on return visit.; ordrng 1 WPW10275768 (latch)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Waynesboro, VA 22980

Danny R.

Job Details: 10/03/2023

installed parts checksok

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Glenarden, MD 20706

Sherwood

Job Details: 10/03/2023

cx complaint will not turn on. arrived and unit turns on and bake/ boil is working but when you turn onr of the knob for the cooktop unit completely cuts off. after further inspection found that switch harness has been bypassed and is tripping breaker. unplugged unit and advised cx not to use this unit until harness is replaced. gave cx quote and they will call in if they wish to proceed with repair.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEM04

Near Washington, DC 20012

Brian F.

Job Details: 10/03/2023

"Cx states water tank insulation came off, frost in FC, inspected and confirmed. Entered diagnostic mode, bimetal closed, defrost heater heating, compressor and condenser fan working, evap fan spinning, damper opening and closing, thermistors reading correct temps. Found right fridge door gasket developing tears. Ordering water tank insulation and fridge gasket.; ordrng 1 W10830162 (gasket-fip) and 1 WPW10163893 (insulation)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Richmond, VA 23236

Chris B.

Job Details: 10/03/2023

cx comp unit door will just fall insp unit conf cx comp found left door hinge spring not captured in bracket right hinge is working as desighned ordering left hing to complete repair; ordrng 1 W11573703 (left door hing)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Oakton, VA 22124

Richard B.

Job Details: 10/03/2023

"CX complant. Temps off in fresh food compartment , Measured temps in fresh food and temps in drawer section are colder than temps set to , Ordering control harness with thermister . CX paid in full. RB; ordrng 1 WPW10224292 (harness with thermister)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Ellicott City, MD 21043

Emmanuel R.

Job Details: 10/03/2023

"Cs unit wont complete a cycle, couldnt confirm complaint. Found error code f5e2 door switch stuck closed. Tested unit, unit passed test cycle and completed . No error codes returned. Advised customer to open the door between cycles. Door switch tested good. Unit is now working poperly."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Waynesboro, VA 22980

Danny R.

Job Details: 10/03/2023

installed parrts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Clinton, MD 20735

Shawn D.

Job Details: 10/03/2023

cx complaint unit is not making ice again. inspected unit and confirmed no ice in bin freezer is 7 degrees and fridge is 39. i found ice maker stuck mid cycle with cubes inside snapped pic. cx said she went out of town and nephew was here when issue happened. unit needs a ice maker. grabbed pre ic ice and installed and tested and ice maker cycled and filled with water just fine but new arm on ice maker is really close to the ice mold but worked fine cx will keep an eye on it. unit is good to go

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Staunton, VA 24401

Danny R.

Job Details: 10/03/2023

wp will cover repair to unit will need center burner and cook top; ordrng 1 W11041453 (warm zone)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Ellicott City, MD 21042

Emmanuel R.

Job Details: 10/03/2023

"Cs unit is not dispensing ice and loud rattling noise, confirmed complaibnt. I found the auger shaft was sitting too low so it wasnt making contact with the icebin. I was able to raise and adjust the shaft so it spline perfectly. Also found the sheet metal under thge compressor is vibrating excessively. I installed some sticky foam pads under and around compressor to dampen the rattle. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Harrisonburg, VA 22801

Danny R.

Job Details: 10/03/2023

unit has same issuess wp said order control and motor . we just installed control its covered and motor parts afre covered for lten years cx alrrady paid diag and labor before; ordrng 1 W11419171 (control) and 1 W11195971 (stator) and 1 W11260238 (rotor)

We serviced a

JENN-AIR RANGE

Model JGRP648HL05

Near ,

Lucas R.

Job Details: 10/03/2023

"cx complaint left oven not heating, checked unit found ignitornot sparking, clicking in back, found Y wire unseated from ignitor, reseated wire, tested, unit working as designed."

We serviced a

KITCHENAID OVEN

Model KEMS308SSS04

Near Alexandria, VA 22315

Lloyd B.

Job Details: 10/03/2023

Cx complained the unit did not heat. Installed new magnetron and inverter and tested and it heated a glass of water. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Great Mills, MD 20634

Shane B.

Job Details: 10/03/2023

"cx complaint is the drum being very loose and poor drying. confirmed complaint. large gap at the rear of the drum. found broken roller at the rear and the bearing at the front is missing allowing the basket to be very loose and socks to fall from the drum. unit is heating. meter shows poor air flow for all dryers. advised cx have the vent cleaned ASAP. ordering rollers and bearing. schedule when parts are available.; ordrng 1 279441 (bearing ring) and 1 349241T (support,roller)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Clifton, VA 20124

Demonte S.

Job Details: 10/03/2023

Installed Gasket. Heated Gasket Seal with Heat Gun. Unit is Sealed. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Palmyra, PA 17078

Cody H.

Job Details: 10/03/2023

"CX complains unit will go to sensing, rotate slowly for about 2 mins and then go to done. Cx is within manufacture warranty according to entitlements. Unit shows errors F7E4-basket engagement failure, F6E3-communication error with ACU. Ran unit through diagnostic test, unit filled with water but unit did not drain, unit went to agiate but unit on spun slowly, unit went to spin but only agitator spun slowly. Inspected under unit and found unit drain plug harness had failed. Unit will need lower harness, control, drain pump, and clutch for repair. Office to schedule repair with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11400156 (suspension) and 1 W11568984 (lower harness) and 1 W11396717 (drain pump) and 1 W10754448 (clutch) and 1 W11621180 (control)"

We serviced a

MAYTAG WASHER

Model MVW7232HC1

Near Rockville, MD 20852

Roberto I.

Job Details: 10/03/2023

"Replaced lid, unable to reinstall the same strike, it was loose. Replaced strike too. Tested lid lock, ran a calibration cycle and then a test cycle. The unit worked as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Bluemont, VA 20135

Ezra M.

Job Details: 10/03/2023

left hinge spring seperated from body for second time .replaced left hinge.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Kensington, MD 20895

Roberto I.

Job Details: 10/03/2023

"Cx complaint ice in the bin melted, water come oiut the ice box, now icemaker not making ice.Fc temp -2F, Rc teo 37F. Evap fan running ok.Ran test 56, found E2 error (im lost position), test 57 ok. Icebox fan running. Ran test 45, no fill. Turned heater on with test 45 and left it on for 2 minutes, nd then the water fill worked. Seems the control is not turning the fillt ube heater on. Ordering control WPW10675033, icemaker W11658802, icebox fan W10846539, dual inlet valve W11482383, and fill tube heater W11226501.; ordrng 1 WPW10675033 (main control) and 1 W11658802 (icemaker) and 1 W10846539 (icebox fan) and 1 W11482383 (dual inlet valve) and 1 W11226501 (fill tube heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23462

Orbie

Job Details: 10/03/2023

"cx complaint unit has ice falling out. verified complaint. found icemaker bin hairline crack causing ice to fall through. ordering icebin to complete repair.; ordrng 1 W10850492 (container)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS27CXMS1

Near Annandale, VA 22003

Christian C.

Job Details: 10/03/2023

Cx complaint unit is slowly dispensing water. Inspected unit found water is slow with and without filter. Ordering reservoir.; ordrng 1 WPW10216070 (reservoir)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Union Bridge, MD 21791

Brian R.

Job Details: 10/03/2023

called tech line and spoke to Chris ran unit through multiple tests and checks. replaced lid lock as it was not locking and ran tests again and able to run through a entire test and advised unit is now working and compleating a cycle. job now complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near Arlington, VA 22204

Jason A.

Job Details: 10/03/2023

"CX complaint FRIDGE cooled 2 - 3 days after last sealed syst, repair. CX set unit to cool off. Hooked up gauges. Turned cooling on. Low side -20-25 vac. Hi side barely 5psi. 0.85A. Looked for UV dye evap condenser lines etc. Filled with 140psi Nitrogen leak check for 20 minutes no change. Vac & filled with R134 & evap has good frost pattern. Called techline Non-Repairable. After 5pm couldnt call office to refund for filter housing & bracket > JJ; ordrng 1( Refund for 2 parts)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Richmond, VA 23233

Joseph D.

Job Details: 10/03/2023

Replaced door panel and unit now complete. Working properly

We serviced a

JENNAIR DISHWASHER

Model JDPSG244LS

Near Aldie, VA 20105

Daniel J.

Job Details: 10/03/2023

brand new unit f7 e2 error checked connections at wash motor and diverter motor good checked at control when light blue wires pressed at control click wasnt fully seated into control ran three diags cycles no errors started rapid wash waited till its first drain canceled out cycle no errors during testing

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Richmond, VA 23225

Chris B.

Job Details: 10/03/2023

cx comp unit states errors insp unit found f9e1 stored long drain f0e2 over suds f8e long fill f3e1 pressure sensor fault apon running test 12 can hear tub bearing gring very loud ordering tub will need second tech for tub; ordrng 1 W11287253 (tub) and 1 W11314648 (bellow) and 4 W11316766 (suspention)s and 1 W11354541 (stator) and 1 W11314361 (rotor) and 1 W11550652 (control) and 1 W11316246 (pressure switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Aldie, VA 20105

Daniel J.

Job Details: 10/03/2023

installed start delay and run cap watt meter showing .73 amp draw used clamp on white wire going to start device 61 amp draw 120 vac going to to start device no frost forming let unit run no change sugguesting compressor and evap showing covered under entitlements; ordrng 1 W11557425 (compressor) and 1 W11504416 (Coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (access valve)

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS00

Near Fallston, MD 21047

Justin S.

Job Details: 10/03/2023

CX complaint aig im not mk ice. Upon arrival noticed grid cutter was broken and hanging down loose. Grid cutter will need to be replaced; ordrng 1 W10919199 (grid)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Moyock, NC 27958

Austin D.

Job Details: 10/03/2023

"came out to replace the ice maker. found ice forming on the back panel. removed all ice and tested the bi-metal it is not out of range butt seems to be pulling out of defrost too early. therfore, ordering a new evap harness. also upona rrival the fc switch was frozen closed. ordering new switch aas well. will return onceparts come in;; ordrng 1 W11396033 (switch) and 1 W11524653 (evap harness)"

We serviced a

JENNAIR RANGE

Model JES9800BAS

Near Chesapeake, VA 23325

Zachery R.

Job Details: 10/03/2023

"checked unit, come to find defective acu, acu has proper voltage but not accepting 8 commands. quoted cx for repair. cx paid for parts and will owe $110 labor on return visit.; ordrng 1 WP8507P23460 (acu)"

We serviced a

UNKNOWN HOOD

Model UXD8636DYS6

Near North Garden, VA 22959

Eric F.

Job Details: 10/03/2023

"Went to install switch/motor assembley. Mounting nut for motor arm to upper arm assembley seized/snapped upon removal. Will have to replace upper arm assembley, Also found downdraft main swith occasionally hanging up in housing. Cx is going to have her contractor remove the unit from the counter and will call us when it is accessible. Switch assembley staying with Cx.; ordrng 1 WPW10421280 (arm-motor) and 1 WPW10422764 (screw) and 1 WPW10422765 (screw) and 1 W11230930 (switch-pb)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Richmond, VA 23233

Joseph D.

Job Details: 10/03/2023

found evap cover not properly sealing resealed with permigum and reservoir should no longer freeze over unit currently working properly

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Stafford, VA 22554

Tanner B.

Job Details: 10/03/2023

"Replaced tco kit, tested unit. Job complete"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Towson, MD 21204

Marc M.

Job Details: 10/03/2023

cx complaint unit not repsonding at touchpad. inspected and found screen to be illuminated at ui but non-repsonsive and with no display. cycled power at cable and function was fully restored. unit now checks good.

We serviced a

MAYTAG WASHER

Model MHW5630MBK0

Near Montpelier, VA 23192

Thomas B.

Job Details: 10/03/2023

Cx complaint of leaking at the rear near the drain lines found it is the overflow that is 'leaking' this is due to too much detergent. Educated cx on proper loading tips and uses tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Baltimore, MD 21218

Marc M.

Job Details: 10/03/2023

"cx complaint unit not draininig. inspected and found not installed correctly. found unit is in no way fastened to the counter, cabinets, or walls and as result will fall forward whenever the door is opened. also the unit is not draining due to the drain plug in the garbage disposal plug not having been removed. knocked out drain plug and unit now checks good. install will need to be completed by the installation company"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Nellysford, VA 22958

Eric F.

Job Details: 10/03/2023

"Confirmed cx complaint unit dispensing excess rinse aid. Found dispenser receiving proper voltage but dispensing too much rinse aid. Replaced dispenser with pre-id'd part, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Baltimore, MD 21216

Marc M.

Job Details: 10/03/2023

cx complaint unit not filling with high enough water. inspected unit and found water level to be normal. both valves actuated as normal. was able to run DLMS calibration cycle and tested unit on auto test and unit checks good.

We serviced a

WHIRLPOOL WASHER

Model wtw4816fw3

Near Arrington, VA 22922

Eric F.

Job Details: 10/03/2023

"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating properly. Replaced with pre-id'd part, tested unit, unit working as designed.;"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Middle River, MD 21220

Shane M.

Job Details: 10/03/2023

cx complaint the unit isnt washing proper. found suspension very soft. ordering suspension.; ordrng 1 W10780045 (suspension)

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Gaithersburg, MD 20879

Julian H.

Job Details: 10/03/2023

CX complaint about filter stuck & not finishing cycles inspected & this model has a lint filter for pets it was stuck in free filter for Cx & showed her how to aligned it as well found actuator loose from clutch causing cycles to be stuck on spin causing cycles to be short unit has updated part just put it back together & working properly

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Ashland, VA 23005

Thomas B.

Job Details: 10/03/2023

Cx complaint unit is not working properly inspected unit removed and replaced the inner door glass tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Colonial Heights, VA 23834

John P.

Job Details: 10/03/2023

Installed hooks touched up paint tested working as designed

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Baltimore, MD 21230

Dustin F.

Job Details: 10/03/2023

"Upon arrival, confirmed DEN code displaying on unit. Held program and options to take it out of demo mode and tested unit, unit now working as intended.;"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Silver Spring, MD 20906

Roberto I.

Job Details: 10/03/2023

"CX complaint noise and ice in the freezer.Confirmed fan hittng ice and ice on the botto of the freezer. Removed evap cover, found frost and ice just inside the fen cover and around the fan itself. No defrost issues, seems like the cx left the door open for a little while. Found clogged drain and defrost water overflowing. Defrosted and removed all the ice. Ordering drain kit W11190084 per sp. Duck Bill covers the part. Collected $120, balance $110; ordrng 1 W11190084 (drain kit)"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Ellicott City, MD 21042

Emmanuel R.

Job Details: 10/03/2023

"Cs unit wont start a cycle, confirmed complaint. Found error codes f7e5 shifter fault. Removed shifter and found it frayed. Replaced shifter and tested unit. Unit is now working properly.; used 1 W10734521 (shifter) from stock"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Frederick, MD 21702

Ricardo S.

Job Details: 10/03/2023

Replaced glass door frame .. unti cks ok

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Richmond, VA 23238

Joseph D.

Job Details: 10/03/2023

Found unit with persistent f2 e2 errors replaced control panel and unit now starting properly

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS01

Near Richmond, VA 23223

Chris B.

Job Details: 10/03/2023

cx comp unit made very thin ice then he replaced filter and now unit works insp unit conf cx comp found unit wroking as desighned advised cx on use and care unit working as desighned found recirc pump and water flow to be very good

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS1

Near Essex, MD 21221

Shane M.

Job Details: 10/03/2023

cx complaint the unit isnt washing dishes. found unit fills w water then sits. unit will need a sump w motor. quote for the repairs $509.26 cx paid in full by card. ordering sump; ordrng 1 WPW10605057 (sump w motor)

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES0

Near Virginia Beach, VA 23456

Austin D.

Job Details: 10/03/2023

came out to resolve the issue. disassembled teh unit as needed. replaced the element and put the unit back together. tested operation. unit reached 350 no problem. unit is good to go.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Perry Hall, MD 21128

Neil H.

Job Details: 10/03/2023

"the knob is the issue it split and can't grab timer to mover shaft; ordrng 1 W11675852 (Whirlpool Washer Timer Knob) and 1 W11625514 ( Knob, Small) and 2 WP688805 (Whirlpool Dryer Knob Spring Clip)s"

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Charles Town, WV 25414

Ricky E.

Job Details: 10/03/2023

"installed parts, fnd units motor and cap overheating and causing the new belt and pulley to fail... need parts..; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 w11395618 (cap)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Dundalk, MD 21222

Shane M.

Job Details: 10/03/2023

"cx complaint the unit isnt spinning. error code F7E5. found spunned slider. replaced slider from vanstock. calibration mode. unit workng properly; ordrng 1 W10734521 (slider vs), used 1 W10734521 (slider vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Camden, NC 27921

Branden R.

Job Details: 10/03/2023

cx complaint unit wont cycle checked unit and found bad valve on cold side causing unit to time out and not cycle . replaced with pre id and tested unit is now running as designed .

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW

Near Glen Burnie, MD 21061

Dustin F.

Job Details: 10/03/2023

"cx complaint: suds code.inspected unit, found drain hose under tub kinked and connector for pump lose. resecured pump connector and unkinked hose. tested unit. unit now working as intended."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Pikesville, MD 21208

Marc M.

Job Details: 10/03/2023

cx had electrician replaced circuit breaker. tested unit and found unit still exceeding the amp rating for breaker when tripping. removed heater coil from its housing to prove issue is not the heater shorting to ground. contacted safety team and am recommending control to be replaced on theory that it was damaged during the short at the heater harness shown in previous tech notes.; ordrng 1 279827 (motor!dryer) and 1 W11591402 (control)

We serviced a

MAYTAG DRYER

Model MGD6200KW4

Near Linthicum Heights, MD 21090

Dustin F.

Job Details: 10/03/2023

Cx complaint: handle not sitting rightInspected unit found handle clip on top loose. reseated handle and fixed issue. Handle now sitting correctly and unit working as intended.

We serviced a

WHIRLPOOL DRYER

Model MDE3000AYW

Near Montpelier, VA 23192

Thomas B.

Job Details: 10/03/2023

Removed and replaced all supplied parts tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Ellicott City, MD 21042

Emmanuel R.

Job Details: 10/03/2023

"Cs unit is not cooling properly, loses power intermittenly. Confirmed complaint. Temps in the Fc @ 21degrees, thermistor 11.75k. Rc temps 39degrees. Unit is making ice but too warm in the fc. Used my wattmetter to see how much power the compressor is pulling and its really high over 600watts and 6amps, Overload device kept tripping too. Also found the control board is losing power. Unit will need a new compressor and a control board. Sealed system.; ordrng 1 W11556912 (control) and 1 W11557425 (compressor) and 1 W11504447 (lkring) and 1 W11506635 (proccess stub) and 1 W11109499 (drier) and 1 W11504445 (lokring) and 1 W11484639 (lokring)"

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Newport News, VA 23601

Justin W.

Job Details: 10/03/2023

replaced lid and ran test 52 unit working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Columbia, MD 21044

Emmanuel R.

Job Details: 10/03/2023

"Cs top rack wont slide in or out, confirmed complaint. I found the adjusters are dry rotted and brittle , the adjuster have frayed. Ordering Adjuster, Customer paid in full.; ordrng 2 WPW10546503 (adjuster)s"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS

Near Charles Town, WV 25414

Ricky E.

Job Details: 10/03/2023

"customer stted that the units burners were to high on low settings.. adjusted all the burners, unit cks ok.."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near California, MD 20619

Shane B.

Job Details: 10/03/2023

"cx complaint is the interior light of the microwave not turning on and unit shutting off randomly. cx said sometimes screen will be blank, other times it shows a power loss message. cx said it shut off twice while in use yesterday. cx had pictures of power loss messsage on his phone. interior light is off when door is opened. i checked for codes and found F6E0 saved. tried running componants in diagnostics. turntable works. fan only runs for a split second. when turning light on fan hums then stops, no light. preIDed part was the oven control. called techline to document. they advised microwave board would be needed, no oven board. also advised comm error could be issue with UI. said to return with transfomer and bulb as well, just in case. ordering parts.; ordrng 1 W11325603 (control board) and 1 W11600321 (user interface) and 1 W10886919 (lmp-basles) and 1 W11238401 (transformr)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20ECMS00

Near Virginia Beach, VA 23456

Orbie

Job Details: 10/03/2023

cx complaint unit not making ice still. pulled cover of IM to find ice building up at wheel. found icemaker not totally level. releveled icemaker and tested. unit completed cycle and filled. ordering icemaker just in case water did any damage to unit.; ordrng 1 W10884390 (icemaker)

We serviced a

KITCHENAID OVEN

Model KSEG950ESS0

Near Rockville, MD 20852

Roberto I.

Job Details: 10/03/2023

"CX complaint broken glasstop.Inspected unit, seemed like a part of the glasstop surface came detached, creating a hole of about 2'x1/2'. Issue most likely caused by the heat. Unit need new glasstop W10813359; ordrng 1 W10813359 (glasstop)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Poquoson, VA 23662

Lucas R.

Job Details: 10/03/2023

"cx complaint unit not dispensing ice, checked unit found auger motor siezed, recieving power.; ordrng 1 W11671282 (auger motor)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/03/2023

"Replaced parts and resetted power, after a minute the icemaker cycled."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDB04

Near Montpelier, VA 23192

Thomas B.

Job Details: 10/03/2023

C. Complaint of uneven temperature inspected unit found all vents clogged with Alot of items wrapped in cellophane wrap. Instructed cx on keeping vents clear tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Sparrows Point, MD 21219

Shane M.

Job Details: 10/03/2023

cx complaint the unit oven isnt heating. found no spark. 120v going to spark module. replaced module unit now working properly.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Stafford, VA 22556

Robert W.

Job Details: 10/03/2023

"Cx complaint is the unit not turnign on . Inspected unit and found console not responding at all control is working cycled power still noting, Was able to get unit into diag and unit had error for console. Replaced console and tested unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Columbia, MD 21046

Israel R.

Job Details: 10/03/2023

cx complained loud noise from fc ..installed evap fan blade ..tested unit unit back to normal.

We serviced a

AMANA RANGE

Model AGR6303MMS0

Near Ashland, VA 23005

Thomas B.

Job Details: 10/03/2023

Cx complaint of Error Code F2E1 error part sent is console with no control board ordering the control board. Called office for rescheduling ; ordrng 1 W11620526 (Control board)

We serviced a

KITCHENAID MICROWAVE

Model KMHS120EBS08

Near Columbia, MD 21046

Israel R.

Job Details: 10/03/2023

installed light bulb and control board ..tested unit and back to normal function .

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Oakton, VA 22124

Richard B.

Job Details: 10/03/2023

"CX complant. Dishwasher leaked from right side and unit pulls out. Inspected unit and found F9E2 error and F8E4 errpor . Drain motor electrical and overfill switch . Found unit is leaning way forward allowing water to leave via the right funnel into the overfill switch tray. Leaned unit back by using the adjustment feet , dryed out the overfill switch and tray , Ran a test wash , Created a high loop on the drain tube . No leaks from dishwasher , No backfeeding from disposer. Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Perry Hall, MD 21128

Neil H.

Job Details: 10/03/2023

f8e6 after replacing the control and pump unit filling but motor can't engage; ordrng 1 W11416362 (Whirlpool Dishwasher Pump and Motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Westminster, MD 21157

Brian R.

Job Details: 10/03/2023

cx complaint is with temps and things freezing in the deli drawers. took emp readings of 0 in freezer 31 in fridge. unit set to 37 n 0 temp in lower long drawer was 31. tested and checke over unit as well as bumped temps up to 40. fridge is over cooling. when replacing parts needed will seal back cover as well. as soon as parts are in office will hedule. ; ordrng 1 W10846539 (evap fan) and 1 WPW10479155 (Damper) and 1 W11636543 (UI Black)

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS05

Near Sparrows Point, MD 21219

Shane M.

Job Details: 10/03/2023

"cx complaint the unit middle burner keeps sparking. and conversation is off on machine. unit running off propane. called techline line. switch orfices for propane. ordering spark module, switch ,harness, ignitor & another lp conversion. will need recontact wpl techline on return.; ordrng 1 WPW10475149 (spark module) and 1 W11610134 (ignitor) and 1 W11561446 (harness switch) and 1 W11637584 (harness spark) and 1 w10853432 (lp conversion)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Manassas, VA 20111

Tanner B.

Job Details: 10/03/2023

"Installed new pump, tested unit. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Chambersburg, PA 17202

Andrew S.

Job Details: 10/03/2023

"Per previous diag I was able to access, defrost and replace the evap fan harness.I then repowered the unit and found that the unit is now functioning as intended. Job complete"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Stafford, VA 22554

Robert W.

Job Details: 10/03/2023

"CX complaint is the unit isnt finishing cycle. Inspected unit and found error for basket ran diag and found unit not wanting to agitate properly or spin making alot of noise, Pulled unit and found the slider has failed keeping unit from finishing cycle. Replaced slider from V/S unit tested and is working properly.; ordrng 1 W10734521 (Slider), used 1 W10734521 (Slider) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Thomasville, PA 17364

Sal R.

Job Details: 10/03/2023

"Per the previouse tech ,I was able to access and replace the hot side vale. I was able to open the valve manauley and ran a test 12 auto test. Unit is opperating as designed."

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS01

Near Herndon, VA 20171

Richard B.

Job Details: 10/03/2023

"CX complant. No ice, Prior diagnosis found unit needs water valve, Installed water valve . Installed water valve and tested unit by cycling unit on Unit filled once then drained again and filled a second time, Started producing ice on evap plate after pumping water over plate. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM6

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 10/03/2023

Cx complaint unit is not working properly inspected unit found wash pump not kicking on removed and replaced the sump assy tested for proper use unit now functions Normally

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Chesapeake, VA 23322

Zachery R.

Job Details: 10/03/2023

"replaced heater, steamed evap clear, advised cx to monitor unit."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 10/03/2023

Cx complaint unit is not working properly inspected unit found thermal fuse blown also found clogged vent tubing recommended cx get a vent cleaning otherwise the fuse will blow again. Unit now functions Normally after replacing fuse thermal

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