Service History 164 - VIA Appliance

We serviced a

JENN-AIR MICROWAVE

Model JMW3430IL03

Near Suffolk, VA 23436

Anthony D.

Job Details: 12/01/2022

cx complaint unit randomly shuts off like the breaker is tripping but does not trip breaker tried to duplicate issue for 20minutes with cx was unable to duplicate called techline spoke to rob was advised was advised that if issue is unable to be replicated unit is working as designed

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Laurel, MD 20723

Israel R.

Job Details: 12/01/2022

Custoemr complaint unit is not drying. I found the unit is heating and thubling andf blowing. I went outside to check vent and the vent was clogged up because the door is hard to open. The customer needs to replace the vent door. I did fine drum was off the wheel i reseated drum but the unit needs to get a handyman to replace the door which is the main issue. Unit is good.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ7

Near Fort Washington, MD 20744

Robert A.

Job Details: 12/01/2022

"I installed the ordered parts and tested the unit for the cx. The bulb has now blown, I replaced the bulb and tested the unit for the cx. The unit is working as designed.; ordrng 1 8206232A (bulb_ VS RA), used 1 8206232A (bulb_ VS RA) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Falls Church, VA 22042

Christian C.

Job Details: 12/01/2022

"Cx complaint of a clicking behind unit and unit is not cooling. Inspected unit had been unplugged since for a week. After plugging back in unit 3 way valve just constantly clicks and compressor does not kick on. Ran test 5 and compressor at max speed unit is pulling 1.85 amps. Ran test 4 and went through no issues. Called techline. Advised to replace pantry ui, pantry harness, and ice box fan. Quoted cx and they will not be going through with repair. Cx paid for service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDM03

Near Washington, DC 20005

Mitchell H.

Job Details: 12/01/2022

cx complaint noise is still there. installed new pads per techlines request to compressor. tennents were not in and on vacation so they will need to let us know if issue is still there or to there liking. otherwise unit sounds pefectly fine to me. job completed.

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Virginia Beach, VA 23454

Austin D.

Job Details: 12/01/2022

cx stated unit is oow and did not want to go ahead with service at this time.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Arlington, VA 22204

Eric W.

Job Details: 12/01/2022

we went to install compressor and found 3 way valve was unpluged tryed to plug in it will not go called tec line and sent pic of plug

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Norfolk, VA 23503

Carl A.

Job Details: 12/01/2022

"cx complaint of unit not working,checked unit to find error code F4E3,F7E1,found sump and motor to have failed,installed pre id part and found there to be a defect in the seal reordering sump and motor; ordrng 1 W11025157 (Dishwasher Pump & Motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near New Castle, DE 19720

Andrew W.

Job Details: 12/01/2022

"Cx complaint is unit making loud buzzing/rattling. Inspected and verified complaint. checked behind unit and found water line was under the frame and also vibrating on the back of the unit. corrected that and then went to diag mode. turned compressor, condenser fan on and did not have any rattling. turned on fc evap fan and heard the sound the cx called about. when testing found ice cubes stuck in the dispenser on the fc door. removed ice and the dispenser closed properly. removed evap cover and found ice on top by the evap fan. because the ice cubes were stuck in the dispenser warm air was melting the ice in the bin and it was dripping down the back of the cabinet into the evap fan area and freezing up hitting the fan. removed ice and unit is working as designed. job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Silver Spring, MD 20905

Israel R.

Job Details: 12/01/2022

Installed new basket and tested. Unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hyattsville, MD 20783

Samuel R.

Job Details: 12/01/2022

replaced parts needed.there was no geasr case oil just over spilled detergent.unit is unleveled causing unit to not perform well.will habe to order suspension as two rods came bent.unitill need to have suspension changed and leveled correctly; ordrng 1 w111130362 (suspension)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Springfield, VA 22153

Carl R.

Job Details: 12/01/2022

"Cx complaint is, Not Cooling - Refrigerator Section - Refrigerator. Found frost on the freezer back wall and ordering right door gasket due to torn gasket and thermistor improperly reading. Ordering gasket and fan motor with harness ; ordrng 1 W10846057 (Gasket) and 1 W11249952 (Fan motor with harness)"

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ00

Near Upper Marlboro, MD 20772

Robert A.

Job Details: 12/01/2022

"Cx complaint that the unit is freezing food in the upper area of the RC and the IM is not working. I inspected the unit to confirm the complaint. I found the RC is set to 37degrees, the temp reading is 36degrees. I tested the damper in test 3, it opened and closed well and the airflow was good. I ran test 43 for the IM and it gave a 23 code. I checked the harness at the bottom of the FC door. The harness is damaged and needs to be replaced. The unit will need a new FC door to resolve the issue. I'm ordering the part for the return visit. I collected the service call fee by CC.; ordrng 1 LW10839911 (FC door 707.23)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Dale City, VA 22193

Demonte S.

Job Details: 12/01/2022

Arrived at the unit on site. Unit doesn't have a model or serial sticker at all. I advised that the cx calls whirlpool and gets a model / Serial sticker. Advised cx that I need this to show proof that. Working on the correct unit. Please see Sd Pictures if any questions.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLW00

Near Washington, DC 20016

Mitchell H.

Job Details: 12/01/2022

cx complaint unit is not cooling. got to unit and found compressor to be bad. opened system to full charge. replace compressor and filled to 42g of r600. unit is now good to go and cooling.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Biglerville, PA 17307

Bernard M.

Job Details: 12/01/2022

"Replaced agitator, ran auto test and the unit no w runs as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Chantilly, VA 20152

Daniel J.

Job Details: 12/01/2022

unit not producing ice test 46 e5 error test 56 passed test 36 fan motor stayed the same test 57 passed thermistor and heater test 01 passed no blockage on evap ordering fan ice maker and valve ran filll test no water enter; ordrng 1 W10846539 (fan) and 1 W11482383 (dual valve) and 1 W11579560 (icemaker) and 1 W11087201 (heater)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near Kensington, MD 20895

Roberto I.

Job Details: 12/01/2022

Cx complaint frost build up on evap cover. Confirmed light overfrost on evap

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Vienna, VA 22182

Christian C.

Job Details: 12/01/2022

Cx complaint unit is making a squeeking noise at the start of the cycle and door does not close. Inspected unit found idler wheel not freely rotating. Door catch is cracked. Installed door catch and idler. Tested unit no more noise and door closes normally. Unit is heating. Unit is working as designed. Cx paid in full.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Myersville, MD 21773

Justin S.

Job Details: 12/01/2022

cx says the unit stopped working miud cycle and left water in the bottom of the unit. was able to cancel the cycle and the water drained out. filled the unit with water and saw the water is white(pic). drained the unit and it is draining very slowly. drain tube ran on the outside of the unit causing the3 line to pinch. reseated the hose and tested. the unit is now draining good. the unit is good

We serviced a

JENN-AIR MICROWAVE

Model jmd2124ws

Near Galena, MD 21635

Alexander W.

Job Details: 12/01/2022

Cx stated unit runs for a few seconds then reboots itself inspected tested and verified cx complaint pulled unit out and inspected ; ordrng 1 W10825099 (Cut off) and 1 W10278024 (Switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Washington, DC 20016

Samuel R.

Job Details: 12/01/2022

cx complaint unit is not cooling.inspected unit and could confirm cx complaint.checked unit and found compressor not to be coming.starter is working properly.unit will need a new compressor.W11547313 special order W11504431 59 tribles W11504416 15 tribles W11506621 56 tribles W11506635 100 tribles; ordrng 1 W11547313 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC0

Near Chesapeake, VA 23321

Zachery R.

Job Details: 12/01/2022

"cx complaint unit making loud noises and clothes super wet at endf of cycle, checked unit, no faults present. checked gearcase, come to find oil leaking from bearing onto clutch and motor, ordering all parts to complete repair. advised cx to try lighter loads until repair is complete. and she will be contacted for return visit. cx within 8 week grace period.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W10752283 (washplate) and 1 W11396716 (suspension)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Mount Airy, MD 21771

Brian R.

Job Details: 12/01/2022

found codes after turning power back on of F2E1 UI Stuck Key FAE2 Vent fsan electric problem. unit has 120 at box as well as control; ran a auto test on unit then started a normal cycle to let unit fill and drain. unit ran through modes. units colsle cover is pealing up as well. per codes and running issues i will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11410063 (Control Re order) and 1 W11414079 (UI Housing) and 1 W11413965 (Panel) and 1 W11414073 (Vent Fan Re order)

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW1

Near Ellicott City, MD 21042

Robert L.

Job Details: 12/01/2022

"cx complaint mold and smell from washer , found boot in good condition, minimal spotting around front edge and behind fold, cx was using 3/4 up cap worth of soap and on well with hard water, new boot not necessary, needs good cleaning, instructed cx on cleaning, keeping doors open, and proper soap use, tested all ops ok, collected $120 visa"

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Washington, DC 20010

Mitchell H.

Job Details: 12/01/2022

got to unit and stil had no pwer chord installed new control on unit to try and see if that will help. informed maint they need to install it back up and test as we could not today. they understood and job is completed as odf now.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Beltsville, MD 20705

Andrew H.

Job Details: 12/01/2022

"Cx complaint is unit is not spinning water out. Entered unit into diagnostic mode, found F7E7 (motor unable to reach target RPM), F7E1 (basket speed fault). Ran automatic test cycle, unit did not shift into spin. Inspected underside of unit, found belt tearing, gearcase shaft separating, clutch installed incorrectly. Also found excessive play between basket and wash plate, indicating worn hub drive. Unit wil need new gearcase, belt, hub, washplate. Built quote for full repair, cx decided not to go forward with full repair, collected payment for service call."

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Leesburg, VA 20176

Ricky E.

Job Details: 12/01/2022

6-4 the unit has a mismatch between the ui and appliance manager boards.. unit will need parts...; ordrng 1 w11598200 (appliance manager) and 1 w11600643 (ui assy)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Stafford, VA 22554

Tanner B.

Job Details: 12/01/2022

"Installed new drive motor, splutch and belt. recalibrated unit and ran diag.. unit still wobbling and making noise, needs new gearcase.; ordrng 1 W11449840 (gearcase) and 1 2ct (2ct) and 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Falls Church, VA 22046

Emmanuel R.

Job Details: 12/01/2022

Replaced control and tested unit . unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Middletown, DE 19709

Michael E.

Job Details: 12/01/2022

Replaced ice container as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Suffolk, VA 23434

Branden R.

Job Details: 12/01/2022

"cx compaint bottom rack wont roll back/door wont shut , checked unit and found back of tub where tub is tack welded togeather has failed causing part of tub to stick out causing wheels to hit and not go any further back . also has potential of unit leaking if door was able to shut and unit power on . ordering new tub for repair .; ordrng 1 W11409866 (tub)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Alexandria, VA 22309

Lloyd B.

Job Details: 12/01/2022

Cx complained of gasket issues. Installed new door and gasket and applied heat around the cabinet for a better seal. Job complete

We serviced a

MAYTAG DRYER

Model MEDB855DC3

Near Berryville, VA 22611

Ezra M.

Job Details: 12/01/2022

"squealing noise during cycle. found idler pulley failing, not spinning properly."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Chantilly, VA 20151

Demonte S.

Job Details: 12/01/2022

"Installed the Harnesses & Console. Tested the unit. Unit is working as Designed. Installed the Harnesses & User Interface. No keys are working on the User Interface. F6E2 = Communication Error. Called Whirlpool Techline Ref # 7735175889. Whirlpool is saying to order the User Interface, Main Control Board & Lower Harness. ; ordrng 1 W11550159 (HARNS-WIRE) and 1 W11322903 (Whirlpool Washer Control Board) and 1 W11319991 (Whirlpool Washer Control Panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Richmond, VA 23236

Chris B.

Job Details: 12/01/2022

cx comp unit will freeze food in rc insp unit conf cx comp found rc at 29 degrees apon arrival and unit set to 3 degrees in fc and 39 in rc found therm in range and unit is working evap has good frost pattern other than looking like soemthing had happened prevoisly due to ice ball in top right corner thawed ice ball unit will UI W11542754; ordrng 1 W11542754 (UI)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Suffolk, VA 23434

Anthony D.

Job Details: 12/01/2022

cx complaint unit not heating checked unit found proper voltage at outlet also tested heating element and element was reading open replaced element and tco tested still not heating notice power cord was hooked up wrong not allowing correct voltage to get to element fixed power cord issue tested unit is now working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Germantown, MD 20874

Andrew H.

Job Details: 12/01/2022

"cx complaint is the unit is locked up. i replaced compressor, coupler and drier. pulled unit into a vac and filled to 47g. unit is now working properly"

We serviced a

KITCHENAID RANGE

Model KDRS467VSS04

Near Alexandria, VA 22309

Lloyd B.

Job Details: 12/01/2022

"Cx complained the unit would spark when other burners were lit and of a stuck key error. Installed new manifold, ui membrane, spark module and ignitor and tested and the unit works as designed. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chantilly, VA 20152

Richard B.

Job Details: 12/01/2022

"CX complant. Door falls down .Inspected unit and found door falls down if not supported,.Heater has stainless steel gromets indicating unit has updated heater . Unit will need left and right hinges. Advised CX until hinges are replaced door should be supported if opening and closing . Further work needed .Not in stock RB; ordrng 1 W11573703 (hunge left) and 1 W11573702 (hinge right)"

We serviced a

MAYTAG DRYER

Model MED6630HW0

Near Chevy Chase, MD 20815

Samuel R.

Job Details: 12/01/2022

"cx complaint unit is loud.inspected unit and could comfirm.found unit to be squeeking from bad rollers.also found blower wheel to be making a tapping sound.upon further isnpection found unit dor assembly to be faulty and cause unit to properly close.cause door to scrape paint off cabinet.unit will need blower wheel, dryer repair kit and door assembly.will get touch up piant to prevent unit rusting on scrape marks 4392067 100 tribles 72017 49 tribles W11465962 special order; ordrng 1 W11465962 (door assembly) and 1 4392067 (dryer repair kit) and 1 72017 (paint) and 1 2ndtech (2nd tech)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Lexington Park, MD 20653

David J.

Job Details: 12/01/2022

CX complaint as soon as they turn on the oven air codes for low speed fan pop-up. After previous text visit he had found the unit need a new blower fan that it was causing the air code and preventing customer from using the oven properly. arrive today called unit from wall And removed all bar fan. Replace with new blower fan and tested unit before installing and found on low speed and high speed fan. Both blows in diagnostic mode. Placed unit back in cabinets after making hooks to hold powerline on back wall. Tested unit on a bake cycle at 350° Unit was preheating as intended. Unit is now working job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21701

Ricardo S.

Job Details: 12/01/2022

"Cx compalins about a rattling noise.. inspected unit, the noise comes from underneath the unit.. when i push the unit the noise go away, so i raise the front wheels and now the unit does not make any rattling noise"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Sterling, VA 20164

Jason A.

Job Details: 12/01/2022

CX complaint WASHER doesnt go into hi spin on some cycles. No error code. Manual component test motor components & tub agitate & spin. Blew thru pressure hose & no blockage or leaks > JJ; ordrng 1 W11513246 (Control (item13) FBO)

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW1

Near Arlington, VA 22207

Emmanuel R.

Job Details: 12/01/2022

"Cs unit is making a loud noise when he turns it on, confirmed complaint. Found the the rollers wheels are at fault.Replaced all 4 roller wheels and tested unit. Unit is now working properly. Collected $291.64. I used 2 of the pre-id roll wheels from po.#637138 and two roller wheels from van stock.; ordrng 1 looklook (I used 2 roller wheels from po#637138 that was a no show.), used 4 WPW10314173 (roller wheels) from stock"

We serviced a

KITCHENAID RANGE

Model KDRS467VSS04

Near Alexandria, VA 22309

Lloyd B.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Lancaster, PA 17603

Justin L.

Job Details: 12/01/2022

Cx complaint F7E1 error. Was able to access unit and entered diagnostic to find f3e3 thermistor fault and f7e1 tachometer failure. Ran tachometer verification and didnt register and faulted out. Replaced with pre-id calibrated and tested. Ohmed out thermistor and found it reading 2.72K Ohms. Will need inlet valve to complete repair. ordering valve and cx will reach out to set return; ordrng 1 W11165546 (valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Silver Spring, MD 20906

Julian H.

Job Details: 12/01/2022

CX complaint about unit not washing put unit on test mode error F4E3 motor not running let auto testrun confirmed water on unit also motor receiving 120vac but not running need sump/motor scheduke with office for tomorrow; ordrng 1 W11025157 (pump&motor)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near Kensington, MD 20895

Roberto I.

Job Details: 12/01/2022

Cx complaint frost build up on evap cover. Confirmed light overfrost on evap

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Odenton, MD 21113

Dustin F.

Job Details: 12/01/2022

"Inspected unit, Replaced Motor and Blower Wheel, Vacuumed unit out, then tested unit.Unit works as intended."

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Hampton, VA 23661

Carl A.

Job Details: 12/01/2022

"cx complaint of unit not drying dishes,ran unit through dia to find no error codes at this time,checked to find heating emelment conncetor on board not fully seated,reseated connector clamped amp on line started at 8.1 amps and drops to 3.1 water temp at 115 degrees called techline spoke with Butch unit working as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Jarrettsville, MD 21084

Neil H.

Job Details: 12/01/2022

CX COMPLAINT UNIT NOT STARTING CX PLUGGED UNIT IN AND I FOUND UNIT WAS STUCK IN SAFETY MODE I LEFT PUMP RUN TIME OUT THAN RECALB. AND TESTED UNIT CHECKED GOOD.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Shepherdstown, WV 25443

Ken M.

Job Details: 12/01/2022

Customer complaint is that the unit is still leaking from the front underneath. Ran the unit with a load of small towels to see if putting the unit under stress would cause the leak. Was not able to produce the visible leak that the customer is experiencing. Issue is internal where I cannot currently access to determine the source of the problem. Will need a 2nd tech to remove the full size dryer from on top. Adding dispenser assy and valve hose as pre-id's. Will contact Whirlpool Tech Support on return visit when there is something to report and there is full access to the unit.; ordrng 1 W11524103 (dispenser assy) and 1 W11316599 (hose) and 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/01/2022

"cx complaint unit leaking, inspected all water lines, found no evidence of breaks in lines, found crack in drain pan, and calcium deposits in machine compartment, power cord crushed, and no water supply in store to test further.; ordrng 1 WPW10655368 (pan-drip) and 1 W11563716 (harness)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Fairfax, VA 22030

Demonte S.

Job Details: 12/01/2022

Inspected the unit. Found that the cx is saying that the under the hood light isn't working. Checked the Light Bulb. Light Bulb is good. I then checked the Control Board. Control Board is reading 121.2 Volts at the P1 Connection. I then checked the P4-1 Connection. 121.1 Volts will Lights are Off. I then checked the P4-1 whole the lights are on. Getting 121.3 volts. Installed Control Board. Tested the unit. Under the hood light is now turning Off and On Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near East York, PA 17402

Drew B.

Job Details: 12/01/2022

just replaced run cap and no need for control tested and no issues checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW09

Near Derwood, MD 20855

Julian H.

Job Details: 12/01/2022

CX complaint about light not turning on on RC found that switch just separated & broke (not caused by CX) replaced switch with preid & light working again

We serviced a

AMANA DRYER

Model NED4655EW1

Near Bealeton, VA 22712

Robert W.

Job Details: 12/01/2022

Cx Complaint is the unit isnt starting. Inspected unit and found the door switch has failed keeping unit from staring up bye pass switchg and unit still not starting found thermal fuse failed.; ordrng 1 WP3392519 (Thermal fuse) and 1 WPW10237959 (Door switch)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Charles Town, WV 25414

Ezra M.

Job Details: 12/01/2022

"replaced lower wire harness, ran diagnostic cycle, completed normally,no errors."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM02

Near Washington, DC 20011

Mitchell H.

Job Details: 12/01/2022

cx complaint unit will cool fine for a few days then just thaw out and get warm for days. inspected unit and found freezer at 4 and fridge at 16. units cycling too lonog then going into defrost/idle for too long. unit needs control. cx paid service call and will let us know if they want to move forwards.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Yorktown, VA 23692

Justin W.

Job Details: 12/01/2022

replaced fc led per service pointer tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Centreville, VA 20120

Demonte S.

Job Details: 12/01/2022

"Installed the Harness Wire, Thermistor & Control Board. Tested the unit. Unit is starting to Cool. Unit is working as Designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Catonsville, MD 21228

Robert L.

Job Details: 12/01/2022

"cx complaint noise and burner smell, found belt cover screw had fallen out and was rubbing cam pulley, removed old belf and cleaned cam and pulley installed new b elt, recalibrated and tested all ops ok, ordering new cover and screws; ordrng 1 W11409708 (belt shield) and 2 WP22001995 (screw)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Glenelg, MD 21737

Robert L.

Job Details: 12/01/2022

"cx complaint leaking from hosuing , found slow leak from filter housing behind filter connectio, found corrosion once removed, replaced housing from pre-id, tested all ops ok, collected $309 visa cx paid in full......... while removing old housing i accidently broke tab to bracket (see pic), ordering bracket no charge; ordrng 1 WP67001668 (plate- filter) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Norfolk, VA 23503

Carl A.

Job Details: 12/01/2022

"cx complaint of unit making loud noise when ice maker fills,checked unit unit to fin noise coming from water vavle when it fills the vavles is internaly failing ordering parts needed for repairs; ordrng 1 W11548540 ( ICEMAKER) and 1 W11548535 ( VALVE)"

We serviced a

WHIRLPOOL RANGE

Model KSDG950ESS1

Near Chestertown, MD 21620

Alexander W.

Job Details: 12/01/2022

"Installed part per previous diag tested unit, unit is now operating as designed job is complete cx paid remaining balance by CC"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Inwood, WV 25428

Ken M.

Job Details: 12/01/2022

"Customer complaint is that the unit is not drying properly, has to run multiple cycles to dry, and is running noisy. Unit tested and noise confirmed, but unit is heating. Inspection of the blower wheel found the wheel is intact. Noise is from the rear support rollers. Customer had a vent restriction which was resolved before I got here, but there was lint/hair backed up into the unit and vent. Vent and base cleared out and rollers replaced. Unit retested and running properly. Old parts left with customer.; ordrng 2 W10314173 (support)s, used 2 W10314173 (roller) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV02

Near Chesapeake, VA 23322

Branden R.

Job Details: 12/01/2022

cx complaint aig con ci for same issue. im making noises checked unit found during test 3 evap fan in freezer makes a loud pulsating sound while testing disassembled and found bad evap motor order both evap motors and controls just in case .; ordrng 1 W11452196 (evap motor) and 1 WP67006337 (fan blade) and 1 W10843055 (control) and 1 W10830278 (control) and 1 W11087438 (fridge evap motor)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Inwood, WV 25428

Ken M.

Job Details: 12/01/2022

"Customer complaint is that the unit is not agitating. Per SP W11531483B, inspected the actuator. Found the actuator arm disengaged from the splutch. Actuator replaced and unit tested. Unit is working properly. Old part left with customer."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Bridgeville, DE 19933

Frederick R.

Job Details: 12/01/2022

Replaced left mount assy and left adjuster per prior diagnosis. Unit is now repaired. Could not test unit because it was in garage. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Norfolk, VA 23503

Carl A.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Ashburn, VA 20148

Ricky E.

Job Details: 12/01/2022

"installed part, unit xks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Potomac, MD 20854

Andrew H.

Job Details: 12/01/2022

"Cx complaint unit is not cooling. Found locked up compressor. Replaced compressor, coupler, drier. Pulled unit to 30 inch vacuum. Filled unit with 56g of R600a. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Forest Hill, MD 21050

Neil H.

Job Details: 12/01/2022

REPLACED THE RUN CAP AND RECALB. WASHER UNIT CHECKED GOOD.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Silver Spring, MD 20906

Julian H.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Conway, SC 29527

Jason T.

Job Details: 12/01/2022

"Installed UI-Panel, tested all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Glen Allen, VA 23059

Thomas B.

Job Details: 12/01/2022

Cx complaint unit is not working properly inspected unit found unit leaning to the right rear removed and replaced the suspension rods tested and inspected for proper use unit now functions normally charged 360.52 cx paid by CC.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Colonial Heights, VA 23834

Chris B.

Job Details: 12/01/2022

cx comp unit will squeel really loud insp unit could not duplicated noie did find rubber on belt gaurd did replaced belt and splutch tested unit working as desighned if cx call back unit will need gear case

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ00

Near Richmond, VA 23220

Joseph D.

Job Details: 12/01/2022

"did not have evaporator with me, replaced compressor and unit had full frost pattern, pullinbg .7 amps working properly."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Dover, PA 17315

Sal R.

Job Details: 12/01/2022

CX complaint is that the unit is not completing a wash cycle. I found that the unti had aF8E1 error code. I foujhd the cold side is not opening. I attempted to inspect the valve and found that the supply valve should be replaced. I advised CX to have a licenased plumber inspect the valve and before next visit. I have set a retun date for 12/8; ordrng 1 W11038689 (Water inlet valve 55 @ tribs)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Clinton, MD 20735

Robert A.

Job Details: 12/01/2022

Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. The start button is not responding at all. I entered test mode and it just continually flashes 'f6e2'. I cycled power and it did the same thing. I enter test mode and checked the interface test and most buttons did not respond. The unit needs a new control and UI panel. I quoted the cx for the repair and collected the service call by CC.; ordrng 1 W11324037 (control panel 163.35) and 1 W11322905 (control board 222.14)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV976FDEM00

Near Richmond, VA 23233

Jerod R.

Job Details: 12/01/2022

"tested unit found evidence of leak at ff evap, compressor is short cycling, and control has no control on unit when unit is set to cooling off unit still runs"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Rockville, MD 20853

Julian H.

Job Details: 12/01/2022

CX complaint about unit not sounding confirmed issue went to test mode no errors reset power for 1 min same result issue with speaker on ui replaced ui from preid unit is back to normal working fine

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Clifton, VA 20124

Demonte S.

Job Details: 12/01/2022

"Inspected the unit. Found that the cx is saying that the Freezer isn't getting cold enough. Checked the Freezer Evaporator Section. Found a ball of Ice on the Cap / Suction line only at the Freezer. Unit will need a seal System Repair. Cx paid for the Service Call Only by Check. Check is in the Blue money bag. If the cx calls back order the Compressor = W10276644, Drier = Wpw10143759, Coupler = W11506635 , Evaporator Freezer = WPW10608485 & Refrigerator Evaporator = W11492867. Don't go without parts. This will need to be counted as a 4 Count Seal System Repair."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Bethesda, MD 20815

Samuel R.

Job Details: 12/01/2022

cx complaint unit is not dispensing water.inspected unit and could confirm cx complaint.tested unit with no filter and still got no water.ran service test 46 and got no water.checked door harness for unit and narness is good.checked water valve and found dual valve to be bad.will also replace inlet valve aswell its humming loud to but letting water through.unit will need both water valve W11512399 2 tribles WPW10341320 36 tribles ; ordrng 1 WPW10341320 (dual valve) and 1 W11512399 (inlet valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Silver Spring, MD 20906

Andrew H.

Job Details: 12/01/2022

"Cx complaint unit is not making ice. Inspected FC, measured cabinet temp at 0 degrees F, forced harvest cycle, ice maker dumped full tray with full size cubes, noticed poor water flow from fill tube at beginning of cycle, checked water dispenser, also exhibiting poor flow. Checked water line, line is connected with piercing valve, this is likely cause of poor flow. Based on full tray upon arrival, determined issues are caused by bad ice maker. Ordering ice maker (W11546935), scheduled return job for Monday 12/12/22; ordrng 1 W11546935 (Ice maker)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Conway, SC 29526

Jason T.

Job Details: 12/01/2022

"Installed oven door gasket, verified all unit functions for proper operation...working as designed."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 12/01/2022

"sr# 7735178788Confirmed cx complaint unit not starting cycle. Found 'start/pause' button on UI not functioning properly, will not register when you hould your finger down to 'start' cycle, just beeps over and over. Replaced with pre-id'd part, issue persists. Unit functions when tested in diagnostic mode but something in the control is prohibiting the UI from registering that your finger is being 'held' down instead of tapping it. Techline advised ordering control and confirming lid lock function on return with new control. Ordering control.; ordrng 1 W11429620 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QMS02

Near Midlothian, VA 23113

Jerod R.

Job Details: 12/01/2022

"tested unit unti has bad controls , tested unit power being cut and returns every 20 sec , ordered new control; ordrng 1 W10818296 (cntrl-elec) and 1 WP2259350 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW01

Near Montclair, VA 22025

Carl R.

Job Details: 12/01/2022

"Cx complaint is, ICE MAKER IS NOT WORKING. Checked unit and seen ice was in the ice maker molding. Ice never fully formed for ice maker to put ice in the bin. Ice maker ice is working properly, and the freezer is not reaching prowr temperature. Cx has digital thermometer reading 28 degrees. I used my thermocouple and got 32 in the refrigerator. Talked to DS about the situation. He recommended drain and fill. Coupler and drier. Ordering coupler876764, drierWPW10143759; ordrng 1 876764 (Coupler) and 1 WPW10143759 (Drier)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/01/2022

"replaced switch and burner, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Silver Spring, MD 20906

Andrew H.

Job Details: 12/01/2022

"Cx complaint unit is not dispensing water. Tested dipenser, no water came out, ice maker is making ice. Pulled out unit, inspected water line, found no kinks or blockages, opened RC and removed cover, inspected valve, disconnected water dispenser line, no water leaked from dispenser, actived valve, valve delivering water. Removed dispenser line, found ice causing blockage. Melted ice to clear blockage. Re-assembled unit. Noticed void in door liner, as a precaution installed, shim on door. Unit is now working properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS4

Near Lusby, MD 20657

David J.

Job Details: 12/01/2022

Complaint unit will not continue to heat. After previous tech visit they had stated to replace fan board. Installed new board and found was still not working. Inspected harness and found it was not seated all the way on connector of main board. Fan is now working but unit doesnt continue to heat after 15 seconds. Found cooling fan to not move either. After seating harness it now works. Called Techline and waited on hold for 30 minutes SR#7735177156. Came to conclusion after testing voltage at P4-1 to ground and had 119vac. Tested voltage at transformer during heat cycle and had 122vac. Found two wires on harness not connected to control all the way. Unit needs new transformer. Ordering for return visit. ; ordrng 1 W11628655 (Transformer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Kensington, MD 20895

Andrew H.

Job Details: 12/01/2022

"Cx complaint is unit still has frost build up on top middle of door and top front middle of freezer cabinet after door replacement. Called WP TL, after speaking with representative and sending detailed photos of unit, representative recommeded another door replacement. Representative stated if third door does not reconcile issues, unit will need to be replaced. Inspected new freezer door, discovered plastic washer/spacer on bottom of hinge was no longer present, causing metal to metal contact between freezer door and bottom hinge. Installed new washer from loose spares in van. FC door (W10803965) is temporarily out of stock, will contact cx to schedule replacement when door is available.7734376151; ordrng 1 W10803965 (FC door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Powhatan, VA 23139

Jerod R.

Job Details: 12/01/2022

"replaced ordered parts and tested unit condenser fan started as normal , unit is now fully functional"

We serviced a

KITCHENAID OVEN

Model KEBK171BSS00

Near Rockville, MD 20850

Julian H.

Job Details: 12/01/2022

CX complaint about nothing working after power outage remove console confirmed control thermal fuse open replaced with preid & working

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Virginia Beach, VA 23452

Austin D.

Job Details: 12/01/2022

cx complaint the unit is not draining. checked the unit and ofund a c logged drain filter. removed all debri and tested operation. unit is running as designed. no error showed after clearing drain.

We serviced a

KITCHENAID ICE MAKER

Model Kuis18nnts3

Near Huntingtown, MD 20639

David J.

Job Details: 12/01/2022

"CX complaint after performing clean cycle unit stopped working correctly. Arrived today and unit was powered on. There was ice on the plate but small ships of ice and water in the ice bin. Circulation pump was working correctly and running water over the plate, but could not get the drain pump to drain water out of bin tried forcing a drain but would not work. Unit needs both Yvette thermistor and Ben thermistor as well as a drain pump. Quoted CX for repair and he will let us know within 30 days. CX paid 120 for service call.; ordrng 1 W11566407 (Res drain pump)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Abbottstown, PA 17301

Sal R.

Job Details: 12/01/2022

"CX complaint in that unit is freezing food in the RC. I found that the evap coil has low to no frost pattern and that the Compressor is pulling less then 0.05 AMP's . Unit will need a sealed system reapir. I am ordering 1 compressor , 1 evap , 1 drier filter , and accoupling couplings for R600A unit. raturn has been set for 12/8 and will need to be 3 call counted due to sealed system and LOKRING required.; ordrng 1 W11580057 (compressor 16 @ tribs) and 1 W11504415 (coupling) and 1 W11504431 (coupling 56 @ tribs) and 1 W11506619 (coupling 31 @ tribs) and 1 W11546692 (evap coil 4 @ tribs) and 1 W11504449 (coupling 31@ tribs) and 1 W11506619 (coulping 31 @ tribs) and 1 W11109499 (filter drier 100 @ tribs) and 1 W11504433 (coulping 15@ tribs) and 1 W11504447 (coupling 36@ tribs) and 1 LOKRING (LOKRING) and 1 3callcount (3 call count) and 1 LOOK (LOOK)"

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