We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Ranson, WV 25438
Ricky E.
Job Details: 10/03/2023
"installed part, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Ranson, WV 25438
Ricky E.
Job Details: 10/03/2023
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Brunswick, MD 21716
Ricky E.
Job Details: 10/03/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Frederick, MD 21701
Ricardo S.
Job Details: 10/03/2023
"Cx complains that the unit not washing dishes and make noises after a water tank was repalced under the sink,m inspected unit, no water coming into the unit.. ran normal cycle, no water.. valve makes a humming noise, the valve under the sink is off. reset power on dw and works fine"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Dover, DE 19901
Taylor F.
Job Details: 10/03/2023
"Cx complaint is unit has cosmetic damage on top and front panel. Ordering panels, cannot rescheudle at this time.; ordrng 1 279443 (panel) and 1 WP8563663 (top)"
We serviced a
WHIRLPOOL DRYER
Model WED90HEFW0
Near Bethesda, MD 20817
Brian F.
Job Details: 10/03/2023
"Cx states unit won't turn on, tested and confirmed. Power button not working, unable to enter diagnostic mode, circuit breaker is on. Unit is stacked, used step stool to try to reach the top panel screws, too narrow for me to fit. Ordering 2nd tech to unstack dryer so we can diagnose properly.; ordrng 1 2tech (2 tech)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW3
Near Virginia Beach, VA 23454
Orbie
Job Details: 10/03/2023
"cx complaint unit not functioning. pulled codes found F9E1, F8E1, F8E3, F7E5 (shifter fault). while pulling codes drain pump was on entire time pointing at pressure fault. Ordering shifter and control to complete repair.; ordrng 1 W11481722 (actuator) and 1 W11629601 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, VA 23452
Orbie
Job Details: 10/03/2023
"cx complaint unit not making ice still. replaced dispenser door, test 56 E2. unit needs an icemaker to complete repair; ordrng 1 W11658802 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Frederick, MD 21704
Ricardo S.
Job Details: 10/03/2023
"Cx complains that the unit still freezing on fresh food, inspected unit, the temp setting is at 41 but the temp inside read 35F.. all connections on main board cks .. I call TL. we check the ice maker and works ok.. the evaporator fan motor and damper control cks ok, he wants me to put the freezer temperature 5 degrees up.. no air leak on damper .. order rc harness wire; ordrng 1 W10884720 (harns-wire) and 1 WP67006341 (gasket)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Marriottsville, MD 21104
Brian R.
Job Details: 10/03/2023
replaced parts ordered and tested unit. unit now checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Hertford, NC 27944
Branden R.
Job Details: 10/03/2023
came out and replace hinge on unit . tested unit is running as eesigned
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Gardners, PA 17324
Fred G.
Job Details: 10/03/2023
"cx complaint unit bangs around when in a spin cycle. inspected unit and entered diag and found f0e5, f0e2. cleared codes and ran auto test and found unit did finish with some noise during spin cycle. I found spin basket top has a crack and agitator was broken. i then lifted unit and found splutch has worn through belt cover and I found splutch has wear along with belt. i then found gearcase shaft has a lot of up and down play. unit would need speed basket, gearcase, splutch, agitator, belt and a 2 call count. I qouted cx for repair and cx declined. charged cx only service call"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Arlington, VA 22205
Christian C.
Job Details: 10/03/2023
Cx complaint unit does not dry dishes. Inspected unit found F4E2 heating relay open. Unable to test element cx has tenant downstairs where circuit breaker is and they did not answer call. Ordering control.; ordrng 1 W11506011 (control)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Bristow, VA 20136
Tanner B.
Job Details: 10/03/2023
F2E2/ F6E3 error and ui actting irratic. replaced control and fascia . recalibarted unit and tested . Job complete
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Bristow, VA 20136
Tanner B.
Job Details: 10/03/2023
"CX Concern the unit making loud rattling noise internally .. found loud noise from heater housing and bracket .. adjusted bracket and tested unit.. noise is not returning. I did find the unit w/ no feet .. Warranty doesnt cover missing feet .. unit would need the feet install to get it off of ground .. if noise is still present after feet are put on , return w/ heater housing, heater , screws and bracket ..The dryer vent pipe was not connected upon arrival.. cx needs to have vent fixed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Manassas, VA 20110
Tanner B.
Job Details: 10/03/2023
spoke w/ techline.. unit lefting from the front left lower corner .. 2mins into cycle.. removed panel and found a wave motion of water going from middle of tub to the left corner and overflowing .. found the spray arm clogged and building pressure. replaced arm and tested unit. No leaks
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Alexandria, VA 22305
Lloyd B.
Job Details: 10/03/2023
"Cx complained the unit did not start. Inspected the unit and found there was no display. Turned the power off and back on again and there is now a display. With a load, there was alot of moisture. Explained that the vents need to be cleaned because the moisture is shorting out the console. Cx will gets ducts clean, cannot see the ducts because it is on the roof. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Ashburn, VA 20148
Demonte S.
Job Details: 10/03/2023
Cx states that the noise hasn't happened since tech was out. Checked all the Fans when running Service Diagnostics on the unit. No noise. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Montclair, VA 22025
Tanner B.
Job Details: 10/03/2023
"CX Concern the unit making a very loud noise, like it was going to take off . ran icebox fan, evap fan and compressor/ condensor fan.. cx stated he didnt hear the noise when testing. comp reading .7-.9 amps , unit cooling / making ice.. was about 6degrees in fc, but it stated a defrost prior to me reading item temps in fc .. pulled evap and found ice build up on fan housing , possible warm air caused ice to form and fan hitting ice.. cleared ice and checked fc door seal ."
We serviced a
JENN-AIR COOKTOP
Model JES1750ML0
Near Fredericksburg, VA 22408
Robert W.
Job Details: 10/03/2023
"CX Complaint is the unit is damaged, Inspected unit and found the cooktop and panel damaged also found scratches console, Ordering Console, Draw and will use cooktop on return.; ordrng 1 W10602484 (Draw) and 1 W11647012 (Console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 10/03/2023
"i was able to access unit and replace the control, front ui and left door ui as per previous visit. I found right side bracket was correct part number but color was wrong. bracket will need reordered and cx will to be contacted once part is in to set up a return visit.; ordrng 1 w11330486 (bracket)"
We serviced a
MAYTAG WASHER
Model MVW6230HW4
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 10/03/2023
cx complaint unit shut off and was able to get unit back up after unplugging for 5 mins. unit did this 3 times. entered diag and found f2e2. cleared code and ran daig and found unit finished with out issue. unit needs control and console. once parts are in please reach out to cx to set up a return visit.; ordrng 1 W11478524 (console)
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHW08
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 10/03/2023
"cx complaint unit was making noise, noise was very loud, cx stated sounded like a fan hitting something. cx unplugged unit. inspected unit and found unit has been unplugged for a couple days. i entered diag and found test 5 showed defrost sensor passed. I then ran test 13 and found heater does come on and has 122.3vac to it. I then found both evap and condensor fans run and sound normal. I placed thermistor in a cup of ice water and found 8.23kohms. thermistor is good. i found compressor runs and sounds normal. unit checks good. I advised cx to record noise if heard again."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Harrisburg, PA 17112
Drew B.
Job Details: 10/03/2023
replaced and now fan runs and checks good.
We serviced a
KITCHENAID DISHWASHER
Model KUDM25SHBL1
Near Glenwood, MD 21738
Brian R.
Job Details: 10/03/2023
cx complaint is door lock seems broke and unit wont start and started with door wouldnt open all the time. units way O-O-W and he knows. found strike bent up some and not sitting as it should. bent down and adjusted and tried a cycle and it started. we opened and closed multiple times and door locks every time. no issues with lock or door or anything. cx will pay 120 service.
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HX11
Near Charlottesville, VA 22911
Eric F.
Job Details: 10/03/2023
"Installed ACU, tested unit, unit working as designed."
We serviced a
KITCHENAID ICE MAKER
Model KUIC15NRTS1
Near Hampton, VA 23669
Justin W.
Job Details: 10/03/2023
"cx complaint unit not making ice. checked unit to find frost pattern forming, heat condenser working, found recirculation pump not sending water to frost plate. ordering recirculation pump to complete repair. CX PIF; ordrng 1 W11566405 (recirculation pump 68.54)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Vienna, VA 22182
Jason A.
Job Details: 10/03/2023
CX complaint DRYER long dry times. 3 cycles to dry. Checked vent hose & exterior exit. Adjusted vent hose to eliminate excess run. Measured drum temp cycles 191F to 113F. Timer advances. See SDpics > JJ; ordrng 1 W11224254 (Dryer vent tester) and 1 WP3977767 (hi limit) and 1 W10900067 (TCO)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Manchester, PA 17345
Sal R.
Job Details: 10/03/2023
CX complaint is that the unit is intermitantly not draining. I was abel to access the drain pump and found the propper voltage coming from the control to the pump. I then removed the pump and took a resistance reading and found 30.32 OHM's of resistance. I entered diag and found the F9E1 error code. I cleared the code and ran a auto test. I found the unit tocomplete the test with ou9t any issues. I then started a normal cycle and filled the unit. I then drained it with out any issues. I addressed the drain hose install and suggested that CX rerun the drain line with a high loop for gravity feed. Unit is opperating as designed. I collectec $120.00 for service charges via credit card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Gloucester, VA 23061
Lucas R.
Job Details: 10/03/2023
"cx complaint moisture on fc gasket, checked unit fc temp at -1, unpluuged condensor fan and ran compressor in test 4, mullion in between doors cool to touch after 15 min, called techline spoke with chris, unit sent for lead review, advised cx w.p will contact in 3-5 business days with resolution"
We serviced a
MAYTAG WASHER
Model MHWC7500YW0
Near Arlington, VA 22204
Lloyd B.
Job Details: 10/03/2023
Cx complained the unit had an error. Inspected the unit and fhe F06 error was for tachometer failure. Unit needs new motor. Cx declined service. Job complete; ordrng 1 WPW10192987 (motor)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Centreville, VA 20120
Demonte S.
Job Details: 10/03/2023
Installed Water Valve. Tested the unit . No leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Hanover, MD 21076
Israel R.
Job Details: 10/03/2023
"Customer complaint unit is leaking from the heater. found gold bushing on the heater. Needs service pointer to replace heater. Installed new heater with the updated bushing. Unit is back to normal operations. collected 139."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Topping, VA 23169
Lucas R.
Job Details: 10/03/2023
"replced motor, tested, unit working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Baltimore, MD 21202
Emmanuel R.
Job Details: 10/03/2023
"Cs unit wont spin, confirmed complaint. I found the suspension has failed. Ordering suspension so thw tub is upright and retest.; ordrng 1 W10780046 (suspension)"
We serviced a
AMANA RANGE
Model AEP222VAW5
Near Hertford, NC 27944
Branden R.
Job Details: 10/03/2023
came out and replaced bake element on unit tested unit is now running as designed .
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Towson, MD 21286
Neil H.
Job Details: 10/03/2023
the braket that goes on the outter glass not holding inner glass properly; ordrng 1 W11176456 (glass-door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Millersville, MD 21108
Dustin F.
Job Details: 10/03/2023
"cx complaint: unit not making ice.Inspected unit, confirmed CX complaint. found ice jammed in unit and arm stuck. tried jumping icemaker and it wouldnt budge. Replaced icemaker with pre id and tested unit. unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Aberdeen, MD 21001
Justin S.
Job Details: 10/03/2023
unit still active when i arrived and has some ice in the bin. the freezer temp is at 24f and refrigerator temp is 38f when i arrived. low side pressure is -15psi high side pressure is 90psi. compressor amp draw of .55aac. very poor frost pattern. unplugged the unit and pressures didnt equilize very good. pressurized the unit to 140psi with nitrogen and bubble checked all connections without finding a leak. waited 20 minutes and the unit dropped 3 psi. called tech support and spoke with a nate. under review.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Upper Marlboro, MD 20772
Davonte
Job Details: 10/03/2023
"cx complained unit was over filling with water causing water to go into ice tray, confirmed cx comnplkaint after doing water fill test. after replacing IM unit wouldnt fill will water. unit would harvest but not fill. after replacing water valve, i jumped v to l on icemaker and unit filled with water. im is defective.unit will need new IM; ordrng 1 WRX735SDHV00 (icemaker)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Hopewell, VA 23860
John P.
Job Details: 10/03/2023
CX complaint unit not working checked unit found mag bent off of wave guide tunnel allowing escape causing control to cycle off and on. Called techline talked to Robert said was being turned over to safety due to leaking radiation. And tunnel being bent. And is non repairable
We serviced a
WHIRLPOOL DISHWASHER
Model WFG320M0MS0
Near Parkville, MD 21234
Neil H.
Job Details: 10/03/2023
replaced the control couldn't test unit it's in maintenance shop
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Rhoadesville, VA 22542
Robert W.
Job Details: 10/03/2023
"Cx Complaint is the oven not getting to termp, Inspected unit and tested to make sure oven is coming on and bake is working and broil is working temp in oven warm. Pulled unit and ohm out temp sensor and found its testing room temp should be reading higher, Replace temp sensor and tested unit is heating properly."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 10/03/2023
"Cx complains that the unit fill and fill with water, wont stop.. inspected unit, the valve filters and pressure hose cks ok, the cold valve stuck open... The unit continues to fill with water. Unplugged order part; ordrng 1 w11513255 (valve assy)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Dickerson, MD 20842
Ricardo S.
Job Details: 10/03/2023
"Cx complains that the upper rack falls down, inspected unit, the adjuster on the right side is broken, replaced adjuster kit. unit cks ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Rockville, MD 20851
Roberto I.
Job Details: 10/03/2023
"CX complaint unit not working, runs at room temp.Found unit unplugged. Plugged in and tested compressor and fans, the all worked. Removed Fc evap cover and ran test #4 . No frost pattern at all during step 5. No signs of refrigerant leak around compressor area, Fc evap ad drip pans. Spoke to JH, advised to order compressor and Rc evap. Ordering compressor W10832994, UV drier WPW10143759, Rc evap W11492867, and access valve W11506635. **SEALED SYSTEM TECH** and **3 COUNTS**. Parts and labor CBE. Collected $120; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (UV drier) and 1 W11492867 (Rc evap) and 1 W11506635 (access valve) and 1 sealed system tech and 1 3 counts"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDS11
Near Falls Church, VA 22042
Lloyd B.
Job Details: 10/03/2023
"Cx complained of condensation. Inspected the unit and found after the door was reversed, there was a gap the entire lenght on the left side. Applied heat to the gasket and the gap closed. Informed the cx to leave the door closed as long as possible. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near Arlington, VA 22201
Christian C.
Job Details: 10/03/2023
Cx complaint unit oven is not heatin up. Inspected unit tested bake element reading 23.4ohms. Ran bake at 350 and no voltage coming out from control. Getting 240VAC to unit. Quoted cx and they will not be going through with repair. Cx paid for service call. If cx calls back order W11594187-control.
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPA00
Near Deltaville, VA 23043
Lucas R.
Job Details: 10/03/2023
"cx complaint unit not making ice, checked unit found no water coming in, removed filter, water became better, let run for a few minutes, pressure fell indicating failure in valve and or filter head, also ordering previous parts suggested by techline.; ordrng 1 W10897719 (valve) and 1 W11266112 (housing) and 1 W11034363 (control)"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Crofton, MD 21114
Leon
Job Details: 10/03/2023
Clent complaint was the front right burner was taken too long to ignite Confirm issue and didn't see any issue while wa is there but I didn't see that each one of the burner heads were kind of burnt up I cleaned off each burner head and The front right still had took some time to stand once I cleaned it. He got better ordering new burner heads.; ordrng 1 W11084064 (Burner head) and 1 W11084066 (Burner head) and 1 W11084065 (Burner head)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Frederick, MD 21703
Ricardo S.
Job Details: 10/03/2023
"Cx complains that the unit ice maker not working properly, inspected unit, ran test mode, found an error code e5 ice maker thermistor shorted, ran test#57 and rotate ok.. fill tube and valve cks ok. per tech sheet the unit has a faulty ice mkaer thermistor.. order part; ordrng 1 w11658802 (ice maker)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Virginia Beach, VA 23462
Orbie
Job Details: 10/03/2023
cx complaint unit had popping noise and breaker tripped. found no appaerent issues anywhere in unit. RF element was not turning on. replaced switch and element just incase. called safety spoke to eric to document findings. plugged unit back in to find RF element still not working. ordering harnesses and control to complete repair; ordrng 1 W11134845 (harns-wire right) and 1 W11529071 (harness main) and 1 W11548749 (control)
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Great Falls, VA 22066
Simon
Job Details: 10/03/2023
CX complaints trash compactor not compact trash .Inspected unit and replaced the lower switch .unit good to go.CX paid for labor.SZ
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Hampton, VA 23666
Justin W.
Job Details: 10/03/2023
cx complaint unit makes noise but only in towel cycle. checked unit to find no error codes. no visible oil on gearcase. ran test cycle to find no current issues. placed 3 bath towels and 2 hand towels in unit. placed unit in towel cycle. cx stated noise starts when unit begins agitation. found under unit filled to a certain level belt started to slip. replaced cam and belt. tested unit to find unit needs motor. ordering motor to complete repair; ordrng 1 W11283592 (motor-drve)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW3
Near Centreville, VA 20121
Demonte S.
Job Details: 10/03/2023
Installed the Lower Harness. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Fort Washington, MD 20744
Shawn D.
Job Details: 10/03/2023
"cx complaint had off balance load she thinks and now washer wont turn on. inspected unit and confimred washer wont turn on outlet power is good. checked power to unit and has 120, ui panel has 5vdc and 12v.8vdc ui panel is bad. looked over rest of waser to find the gearcase is leaking oil snapped pics washer is on its last leg. tried removing wash plate and is stuck. gave cx quote for repair and wants to call maytag/lookinto a new wahser.; ordrng 1 W10902814 (washplate 90.08) and 1 W11393685 (gearcase 263.77) and 1 W10734521 (slider 19.94) and 1 W11112656 (console 376.61)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Gaithersburg, MD 20878
Julian H.
Job Details: 10/03/2023
"CX complaint about unit forming frost & condensation on inside FC confirmed issue aligned unit leveled properly also move washers from position to rise doors higher apply silicone to liner for proper seal & use heat gun to recover shape on FC gasket apply grease to hinges from VS working properly; ordrng 1 W10841140 (adhesive(JH VS)) and 1 WP99003172 (silicone GREASE (JH VS)), used 1 W10841140 (ADHESIVE(JH VS)), and 1 WP99003172 (SILICONE grease (JH VS )) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Potomac, MD 20854
Julian H.
Job Details: 10/03/2023
CX complaint about some of the lights out inspected & found top led's on RC & FC lights out followed svc pointer that talks about all leds replacement P&L covered by scode replaced them all from preid & working
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Rockville, MD
Julian H.
Job Details: 10/03/2023
CX complaint about lf burner is not working inspected on high found that burner is not getting power confirmed 240vac to unit also found a short on inner burner need parts; ordrng 1 WPW10434452 (switch-inf LF) and 1 W11517959 (ELEMENT LF)
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Lexington Park, MD 20653
Shane B.
Job Details: 10/03/2023
installed all ordered parts. restored power and ran calibration and service cycle. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Bethesda, MD 20817
Brian F.
Job Details: 10/03/2023
"Cx states lights out in both compartments, inpsected and confirmed. Replaced top 3 LED's in RC, ordering replacements for remaining LED's. Unit outside of 5 year window for SP.; ordrng 3 W11632139 (LED kit)s"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near ,
Shawn D.
Job Details: 10/03/2023
"arrived cx said unit is still making noise, replaced suspension first then chcecked for error codes and had f9e1 so cleared code and ran auto test and went through fine with no noises. i ran drain and spin and no noise when spinning. i then ran quick wash and when agitating grinding noise happened all the time when agitating. noise is coming from gearcase. ordering gearcase clutch and motor for return all parts instock so rescheuled for 10/10/23; ordrng 1 W11449840 (gearcase) and 1 W10721967 (clutchkit) and 1 W11283592 (motor)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Edgewater, MD 21037
Alexander D.
Job Details: 10/03/2023
"cx complaint unit takes more than 1 cycle to dry clothes and cx keeps getting check vent message. cx blew out vent with his leafblower and message went away for a little bit but eventually came back. inspected unit, heating good. checked airflow coming out of vent and its too high to feel the airflow but it looks weak, barely pushing flaps on vent cover open. advised cx to get vent professionally cleaned and call back if issues persist. also advised to try unit on timed dry and see if thats any better. if cx calls back, send tech with moisture sensor harness(WPW10298258) and thermistor(WP8577274)"
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW0
Near Edgewater, MD 21037
Alexander D.
Job Details: 10/03/2023
"cx complaint unit thawed out and milk they had inside spoiled. inspected unit and verified complaint. unit unplugged upon arrival. cx said unit appeared to be running when they found it thawed out so thermostat should be good. plugged unit in, compressor started running but unit did not get cold inside. called techline. TL said thermostat and inverter should be good. advised to order compressor and have SS tech check pressures and charge with nitrogen to check for leaks. ordering compressor, drier, process stub and nitrogen. call cx to schedule return visit once we have eta on parts; ordrng 1 W11599968 (compressor) and 1 W11109499 (drier) and 1 W11506635 (process stub) and 1 NITROGEN (NITROGEN)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Annapolis, MD 21401
Alexander D.
Job Details: 10/03/2023
"cx complaint unit shaking alot and walking. inspected unit and verified complaint. found suspension bouncing and hub stripped. dont see any oil leaking or play in gearcase. alot of fabric softener leaked down sides of tub and got on components under unit because cx was putting fabric softener in bleach dispenser. had cx rinse out clogged up tub ring. quoted cx 405.83 for replacing suspension and hub. cx paid 139.00 service call with c/c and wants to shop around before continuing with repair. advised cx service call is good for 30days, if cx calls back they will owe 266.83"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Potomac, MD 20854
Julian H.
Job Details: 10/03/2023
CX complaint about unit not starting cycle put unit on a cycle only thing it does will be cycle timed pulsate on/off & makes a clicking sound went to drain pump unplugged & same thing happened checked terminal block when this happens read 122vac all the time issue with control board replaced from preid tested & working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Cobbs Creek, VA 23035
Lucas R.
Job Details: 10/03/2023
"cx complaint unit not making ice, checked unit found temps at -2 and 35, all fans door switches etc. passed. 120 vac to fc icemaker, icemaker not turning.; ordrng 1 W11578780 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gloucester, VA 23061
Lucas R.
Job Details: 10/03/2023
"replaced auger assembly and bucket, tested, unit working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Severn, MD 21144
Dustin F.
Job Details: 10/03/2023
"Inspected unit, need 2 tech contacted office spoke to CT, scheduled CX 10/18/203;"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Maryland City, MD 20724
Israel R.
Job Details: 10/03/2023
Customer complaint unit is not drainning and water is left behind. I ran test and found no erro codes i found water above the filter. I ran test adn found the unit is drainining slow. I clear the tube and installed new drain pump. Unit is draning better and is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW1
Near Bethesda, MD 20816
Samuel R.
Job Details: 10/03/2023
cx complaint unit door handle came off.inspected unit and found door handle wasnt put on correctly.tightend handle properly.tested unit and now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Potomac, MD 20854
Brian F.
Job Details: 10/03/2023
"Cx states water dispenser not working properly, not making ice. Occasionally dispenser will stop, can be fixed by opening and closing doors when it happens. Ice bin empty, ice maker stuck mid harvest position, unable to complete test 120. Ordering UI and ice maker.; ordrng 1 W11099702 (UI) and 1 W10898228 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Richmond, VA 23220
Chris B.
Job Details: 10/03/2023
replaced door unit working as desighned
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Bethesda, MD 20816
Samuel R.
Job Details: 10/03/2023
cx complaint unit moves when washing rugs.inspected unit and got no error codes.unit is balanced properly.suspension checks out good.ran service test and checked out good.calibrated uit and ran drain/spin cycle.unit is working as it should.advised cx to load unit properly and balanced.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2665XEM8
Near Rockville, MD 20850
Julian H.
Job Details: 10/03/2023
CX complaint about lh side door not closing properly & rh gasket not closing properly found that mullion strip was stiff latch were hard causing door not to close easily & staying open also found rh side gasket tearing not sticking to cabinet & causing an issue with temperature replaced parts from preid formed gasket with heat gun bto shape working properly
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Chester, VA 23831
John P.
Job Details: 10/03/2023
Check unit found unit has stiff right back suspension rod ordering suspension rods; ordrng 1 W11217817 (Suspension)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ13
Near Richmond, VA 23236
John P.
Job Details: 10/03/2023
"CX complaint cover not staying on, confirmed complaint ordering screw and cover; ordrng 1 W11592374 (Hinge) and 1 WP8281196 (Screw) and 1 WP489349 (Screw)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Elizabeth City, NC 27909
Branden R.
Job Details: 10/03/2023
"cx complaint unit not cycling , checked unit and found no error codes stored to unit checked gearcase and everything checked good found cx dont have no hot water hooked up but has unit set to cool . advised cx unit will time out due to no hot water and set unit to tap cold tested and unit is now running as designed ."
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Washington, DC 20016
Samuel R.
Job Details: 10/03/2023
cx complaint unit is not heating.inspected unti and found unit getting 244v.got no error codes and tested unit.used my temp meter and article of clothing and found unit to heat properly.unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Midlothian, VA 23112
John P.
Job Details: 10/03/2023
CX complaint unit not working checked unit found wire not seated on water valve seated wire tested unit found panel dented also found retainers not holding toekick in place ordering panel and retainers; ordrng 1 W11613483 (Panel) and 3 WPW10503548 (Retainer)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Cabin John, MD 20818
Brian F.
Job Details: 10/03/2023
"Cx states low cool FC, 29* in FC at time of visit. Removed FC evap cover, found ice cap on top of evap, called tech line, ran test 40, evap not making frost pattern during test 40, tech line recommended having sealed sytem tech check refrigerant charge, ordering FC evap and process tube just in case (both are CBE). Called office, scheduled return for 10/11.; ordrng 1 W11035643 (evaporator CBE) and 1 W10735062 (tube CBE)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Cabin John, MD 20818
Brian F.
Job Details: 10/03/2023
"Cleared frost from evap, installed heater and bimetal. Called tech line, tested, unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Manakin-Sabot, VA 23103
Joseph D.
Job Details: 10/03/2023
Leveled calibrated reversed hot and water valves unit now working properly customer instruct adjusted hoses from hitting wall and raise drain in standpipe
We serviced a
MAYTAG DRYER
Model MED7100DW0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 10/03/2023
CX complaint about a screeching sound inspected & identified noise from pulley belt wearing out replaced from preid & working properly CX PIF THRU APP
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Goochland, VA 23063
Joseph D.
Job Details: 10/03/2023
Found main control with no error codes but intermittently resetting itself possible break and power cord under load or faulty control board. Replaced both unit working properly currently outlet behind oven not functional using separate outlet unit now working properly
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 10/03/2023
CX complaint about unit making a screeching sound inspected found an issue with pulley & belt but also with plastic pulley on the mototr replacing with metal pulley motor part CBE CX PIF THRU APP; ordrng 1 W11283592 (motor-drve CBE)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Laurel, MD 20723
Israel R.
Job Details: 10/03/2023
Customer complaint unit is leaking. I tested the unit and found the unit is not leaking. I ran quck wash and auto test and the unit is not leaking. I found the sink is backing up and is not drainining fast. The unit is not drainining the tub completly. Customer needs to fix the drain on the sink. Unit is good.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Sandy Hook, VA 23153
Joseph D.
Job Details: 10/03/2023
Leveled calibrated and reset unit customer instruct on UI usage unit now starting properly
We serviced a
JENNAIR COOKTOP
Model JGD3536WS01
Near Chevy Chase, MD 20815
Brian F.
Job Details: 10/03/2023
"Cx states food fell into downdraft, inspected and confirmed. No access to underside of unit, was able to pull it out from the top with a pair of tongs. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Fallston, MD 21047
Justin S.
Job Details: 10/03/2023
CX complaint knocking or thumping noise - top load washer - during spin. Upon arrival ran diagnosiis. No codes stored and no codes appeared. Instructed cx able load placment and amount in washer machine.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Richmond, VA 23220
Chris B.
Job Details: 10/03/2023
replaced inner glass unit working as desighned collected 150 labor check
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Catonsville, MD 21228
Emmanuel R.
Job Details: 10/03/2023
"Replaced all led light , unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Woodlawn, MD 21244
Emmanuel R.
Job Details: 10/03/2023
Replaced damper and tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Glen Allen, VA 23059
Joseph D.
Job Details: 10/03/2023
Unit with harness shorted to cabinet at right front burner must return with harness; ordrng 1 W11596058 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Laurel, MD 20707
Israel R.
Job Details: 10/03/2023
Customer complaint unit is not drying correctly and is not washing. I found the unit was loaded inneficientlt there were plated over and also spoons coming thought he bottom preventing the middle arm spinning. I adviced customer to load the unit without stacking and also found rinse aid is not full adviced the customer to customer to add rinse aid. Unit is working fine.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Virginia Beach, VA 23464
Austin D.
Job Details: 10/03/2023
"replaced all parts such as the evap, compressor, and drier. put the unit back together and tested with a pressure test. unit passed. vac the system and then added r600. pressure holding at -6 on the low side. unit is good to go. advised cx to monitor the unit for 24 hours prior to filling with product"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Richmond, VA 23221
Chris B.
Job Details: 10/03/2023
cx comp unit will not work at all and was very loud insp unit conf cx comp found nut backed out of splutch replaced splutch and added loctite to nut tested calibrated unit working as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Midlothian, VA 23112
John P.
Job Details: 10/03/2023
Cx-compliant unit not working checked unit found wire not seated on heater seated wire tested unit working as designed also advised CX in the need to use rinse aid to further help in drying of dishes
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Glen Allen, VA 23059
Joseph D.
Job Details: 10/03/2023
Unit with control lock unable to remove control lock software going into a loop must replace main control quoted customer customer declined paid $120 cash
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Woodlawn, MD 21244
Emmanuel R.
Job Details: 10/03/2023
"Cs unit is not making ice, confirmed complaint. I found the icemaker wont cycle. Its getting volatge but motor is dead. Replaced icemaker and tested. Icemaker cycled and filled, advised allow 24hrs for icemaker to make ice."