We serviced a
WHIRLPOOL RANGE
Model WOD51EC0AS01
Near Sterling, VA 20165
Ezra M.
Job Details: 06/01/2022
installed outer door glass.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/01/2022
Cx complaint is that the unit is not cooling in either section. Upon arrival I tested the fans and found that all the fans were working. I then tested the compressor/condensor fan and was unable to hear the compressor running. I then pulled the cover off of the back and found that the compressor was cold and not running. I found that the comp had 122 VAC going to it. I thenremoved the start device and did a resistence check on the windings and found that they were reading OL. I spoke with MM and EW and will be ordering a sealed system repair. And a 3 call count . Please contact cx when the parts are avialable to schedule the retrun visit.; ordrng 1 W11547313 (Compressor) and 1 W11504416 (Coupler (Suction to comp)) and 1 W11504431 (Coupler (Discharge to comp)) and 1 W11506621 (Coupler (Charge to comp)) and 1 W11506635 (Process stub) and 1 W11109499 (Dryer) and 1 W11550396 (Evap) and 1 W11504423 (Coupler (Cap to evap)) and 1 W11504415 (Coupler) and 1 R600 (Lockring kit) and 1 3callCountSS (3 call count SS)
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/01/2022
"cx complaint unit not cooling in fc, checked temps, rc at 43, fc at 63 degrees. fans are working and compressor is on. come to find defective control not sending voltage. replaced control, waited about 5 mins, verified unit is attempting to cool down. advised cx to keep eye on temp."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near York, PA 17403
Drew B.
Job Details: 06/01/2022
"cx complaint that unit is not completeing cycle and unit is leveled and tanghling the clothing up per the techsheet on service matters. to perform caliobration and also make sure same like materials are being used and also loading correctlly.. i instrcted this to cx after perfomring calibration and auto testings to verify all operations and instructed to try out now since calibrated.. ... the codes stored were 0-5overload, 0-7 off balanced, 0-9 ob pause.....instructed cx to now try out since testing and recaliobration."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Inwood, WV 25428
Danny R.
Job Details: 06/01/2022
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Dover, PA 17315
Bernard M.
Job Details: 06/01/2022
"Cx complaint unit doesn't make ice. When arrived found ice in bin. Ran test 56 and found no error to icemaker. Ran harvest, fan and water fill tests and all passed. Found condensation build up around ice chute and on the ice door. The gaskets are beginning to wear down and failing to seal. Ordering gaskets, once parts are in contact cx to reschedule. Cx paid 172.20 for parts,taxes and shipping; ordrng 1 WPW10347087 (ice chute gasket) and 1 W10347085 (ice door gasket)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/01/2022
"replaced heater, tested, no signs of any leaks, no faults, unit working as designed. left old part with cx."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/01/2022
"Cx complaint is that the unit will not start a cycle. Upon arrival I found no error codes. I then ran the diag test and found that the unit was able to complete the cycle. I then started a normal cycle and the unit progressed thru to wash without any issues. I also started a quickwash cycle and found that the unit again went into wash without any issues. I am ordering a control, lower harness and capacitor. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11417466 (Control) and 1 W11428524 (Capacitor) and 1 W11545744 (lower harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Midlothian, VA 23112
Jerod R.
Job Details: 06/01/2022
placed data logger; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Glenelg, MD 21737
Brian R.
Job Details: 06/01/2022
cx complaint is with ice build up and door gets stuck. found drain tube clogged and when water backs up and freezes it holds door out a bit then rails freeze and door wont open. was able to clean and clear drain and lube rails and adjust unit and temps. unit now checks. advised cx to keep a eye on unit and call back if needed. no parts needed and cx will pay 120 service.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Annandale, VA 22003
Lloyd B.
Job Details: 06/01/2022
Cx had a unit that needed the upgraded element. Installed new heater and the unit shall heat and not leak. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Charlottesville, VA 22901
Kyle A.
Job Details: 06/01/2022
Cx complaint of unit having poor wash quality. Did confirm and found units control is corrupted and will need to be replace.; ordrng 1 W11462461 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Stanardsville, VA 22973
Eric F.
Job Details: 06/01/2022
Cx rescheduled with office.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM03
Near Hummelstown, PA 17036
Justin L.
Job Details: 06/01/2022
as per previous visit was able to access unit. cx stated they are now having cooling issues. found ice box fan to be running. removed freezer evap and found frost on only top line of evap. contacted sealed system tech EW and quoted cx for repair cx wants time to decide on repair and wanted refunded for ice box fan which was not installed. cx will contact us if they want to proceed. as of now no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Charles Town, WV 25414
Danny R.
Job Details: 06/01/2022
flound unit with loose water conectioom and ikadjujsted harness checkok
We serviced a
WHIRLPOOL FREEZER
Model WRT106TFDW02
Near York Township, PA 17402
Drew B.
Job Details: 06/01/2022
went to replace the following parts and when putting the new compressor on the unit suction line was trying to swedge in to size.. the pipe from the compressor had bent almost in half and is to kinked folded at the crease.. will need new comnpressor along with the schded prdered couplings.; ordrng 1 w11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (high pres side to compressor coupler) and 1 W11506619 (coupler) and 1 W11504447 (cap to dryer coupler) and 1 W11504445 (suction line to condensor) and 1 W11504432 (coupler) and 1 3count (3 coutn) and 1 sstecha (ss tech)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Richmond, VA 23229
Joseph D.
Job Details: 06/01/2022
"found ice arm off its mount, leaking icemaker jamming up sliders. removed ice and reset icemaker. working properly. confimed via office that rediagnosis is covered."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Odenton, MD 21113
Kevin P.
Job Details: 06/01/2022
"installed and tested new sump assembly, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ05
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 06/01/2022
"Found the cx stated the units door not responding and bulb out.. found loose connection at door connection .. reseated and tested operation. unit now responding. found shorted buld, unit needs new bulb.; ordrng 1 W10709921 (bulb)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near York, PA 17402
Drew B.
Job Details: 06/01/2022
replaced the harness and the thermistor and tested now checks good and started cooling.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Sterling, VA 20165
Ezra M.
Job Details: 06/01/2022
"ui not responding properly, not starting cycles. found corrosion on UI, replaced UI, ran diag cycle, verified no errors."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Glen Burnie, MD 21060
Eric W.
Job Details: 06/01/2022
complant of unit leaking from filter inspwcted unit found water dripping from filter cx need new filter cx gong to buy new filter
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Crozet, VA 22932
Kyle A.
Job Details: 06/01/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WGG745S0FS02
Near Elizabethtown, PA 17022
Justin L.
Job Details: 06/01/2022
cx complaint grates cracked. was able to access unit and found that the grates were seperating at the joints causing pots and pans to lean and food to cook unevenly and burn. contacted safety and spoke to Nicole and got authorization W1303R0WPL1. Replaced parts and unit now checks good no further work needed
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Sterling, VA 20165
Ezra M.
Job Details: 06/01/2022
"installed right front ignitor, verified burner lighting properly, checked all simmer flames, unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near New Windsor, MD 21776
Justin S.
Job Details: 06/01/2022
cx says the ice maker wasnt working until today. the ice bin has a good amount of ice in the bin when i arrived. found the ice is being dispensed. the water is being dispensed good. the unit is now good. cannot duplicate fault
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Virginia Beach, VA 23453
Branden R.
Job Details: 06/01/2022
"cx complaint unit not draining , checked unit found no error codes , tested unit in normal and found unit skips drain while spinning ,unit running whole cycle and doest drain at the end .killed power to then restored power unit is properly drainin when reseting the unit . unit has a bad control , also will replace pressure switch while replacing acu for repair , ordering control for repair .; ordrng 1 W11550649 (acu)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Steelton, PA 17113
Bernard M.
Job Details: 06/01/2022
Cx complaint unit makes noise. Entered diag and found error code F7E7 motor unable to reach speed. Ran auto test and unit makes loud screeching sound during spin. Inspected underneath and found the gear case leaking oil and the belt wearing down. Unit will need gear case repair with 2 call count. Once approved contact cx to reschedule; ordrng 1 W11454734 (gear case) and 2 call counts
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 06/01/2022
"Replaced tube and gasket, jumped icemaker to fill without evap cover, and filled until it overflowed to ensure water wouldn't leak from inside tube in which it didn't. Reinstalled evap cover and jumped icemaker, it harvested and filled with water without leaks. Unit checks good"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near New Windsor, MD 21776
Justin S.
Job Details: 06/01/2022
replaced the microwave and oven controls and tested. the unit heated good 3 times without any problems. the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Frederick, MD 21704
Brian R.
Job Details: 06/01/2022
replaced heater and tested unit. no leaks seen and unit checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Odenton, MD 21113
Kevin P.
Job Details: 06/01/2022
"cx complaint unit leaking and not making ice, found both water line connectors under the door were fully inserted to the door side lines but not the unit side bith lines were able to be pushed 1/4' further in. connected lines at coupler and and tested unit also checking ice maker harvest and fill. unit tests good, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Frederick, MD 21701
Brian R.
Job Details: 06/01/2022
replaced all parts needed and sent back what s not as Freezer door came with some of the parts. advised cx to give unit a few days to see how it does and call back if needed. job complete.
We serviced a
MAYTAG DRYER
Model MED6200KW
Near Moyock, NC 27958
Austin D.
Job Details: 06/01/2022
cx complaint the unit is not heating up or turning on. checked the unit and found a defective control and also a blown thermal fuse. replaced both parts and tested the unit. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Baltimore, MD 21206
Shane M.
Job Details: 06/01/2022
"cx complaint the unit isnt cooling. found unit unplugged. plugged unit up, found compressor buzzing. ohmed out compressor found 15.6 one side & 7.8 on other. tried new start device w capacitor. no change. unit needs an compressor w drier. unit covered for 5yrs. cx paid svc by card.; ordrng 1 WPW10507886 (compressor) and 1 W10843121 (drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Marietta, PA 17547
Justin L.
Job Details: 06/01/2022
cx complaint unit freezing ice together and hard to open freezer door. was able to access unit and found that the valve wasnt closing all the way causing a drip and the ice maker was eroded and leaking. quoted cx for repair and collected full amount via card replaced parts and tested unit now checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Nottingham, MD 21236
Neil H.
Job Details: 06/01/2022
REPLACED THE HEATER PER SP UNIT TEST/CHECKED GOOD.
We serviced a
MAYTAG WASHER
Model MHW7100DW0
Near Mount Airy, MD 21771
Ricky E.
Job Details: 06/01/2022
"4-0 6-3 8-3 3-1... the unit has pressure system issues and would need the pressure switch and hose. but the unit has a comm error between the ui and acu.. the customer wants to think about repairing just the pressure switch and hose, because the comm issues may show up after that repair.. the comm issue would cost over 700 more to repair... w11044559 19.97, wpw10448876 57.93, labor 120.00, shipping 15.00, tax 4.67"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Baltimore, MD 21214
Shane M.
Job Details: 06/01/2022
cx complaint the unit isnt drying. found only 120v to unit. voltage issue.
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Marriottsville, MD 21104
Robert L.
Job Details: 06/01/2022
"cx complaint while in use heard pop, breaker tripped, cx reset breaker no power, confirmed 240v in jbox, module shorted, ordering module and ui....in warranty; ordrng 1 WPW10396615 (display) and 1 W10857232 (module)"
We serviced a
KITCHENAID DISHWASHER
Model KUDA03CTBS3
Near Arlington, VA 22205
Emmanuel R.
Job Details: 06/01/2022
"Cs he turned on the dishwasher one night and went to bed, woke up in the morning and unit was still running ,unit overflowed and flooded kitchen. I pulled unit out and cheked for leaks , no leaks at the sump at all ,unit drains and wash pump turns on intermittenly. I noticed under diagnostics it freezes midway thru test cycle and never completes it, unit would turn on and off by itself and drain pump doesnt activate when you to drain it most the time. The control is very unpredictable. Needs a control module,ordering control. Spoke with Mike Renner.; ordrng 1 WPW10084141 (control)"
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Mount Airy, MD 21771
Ricky E.
Job Details: 06/01/2022
"installed part, the unit has the same issue, the outer broil element is not functioning, and the CONVECTION elment isnt turning on during convect cycles.. the unit is now hot and cannot test unit to rediagnos.. parts will need to be on hand at next service, and the unit will need to be pulled and tested out of the cabinet... need parts...; ordrng 1 WP9760769 (element) and 1 WP9760774 (elmnt-brol) and 1 WPW10119143 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS0
Near Washington, DC 20001
Ricardo S.
Job Details: 06/01/2022
"repalced filter head, unit tested with cx and dispenser working ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Bowie, MD 20720
Kevin P.
Job Details: 06/01/2022
"cx complaint torn right ff door gasket and ice maker not working, installed gasket and icemaker 539.95 total collected by cc, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Manassas, VA 20112
Demonte S.
Job Details: 06/01/2022
Inspected the unit. Found that the cx is saying that the Freezer Section keeps fluctuating in temperature. Checked the Freezer Section. Found that the cx has items in the Freezer Section covering the Vents. ( Advised that the cx keeps all items off the back wall. ) Checked the Evaporator Section. Found Ice / Frost Build Up. Removed all Frost / Ice. Checked the Thermistor. Found that the Thermistor is reading Open Line. Installed new Thermistor. Unit is starting to Cool. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Westminster, MD 21158
Justin S.
Job Details: 06/01/2022
cx says the unit has had to dry the float switch twice since the last repair. cx says they use the unit every day. put the unit into diagnostics and found a f9e2(drain motor) and a f8e4(overfill). ran diagnostic and no error codes. the unit did drain. no leaking from anywhere under the unit during the cycle. there is a small amount of dried soap in the right side of the tray. ran a normal cycle for 15 minutes and nothing is leaking. called tech support and spoke with a rich. the system is down so cannot get a file number. added a pod to the wash cycle and washed for 10 minutes and there is a lot of suds. the cx needs to run a clean cycle and may have an old package of soap. the unit needs the other parts still; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Fairfax, VA 22031
Richard B.
Job Details: 06/01/2022
"CX complant, Doors sent were unacceptable. New dooers recieved were two fresh food doors and one freezer door. One of the fresh food doors sent is marred across the bottom and unusable . Installed the two doors that were usable using existing hardware Bins and rails and handles. Will need a door badge as well as a handle plug to complete RB; ordrng 1 W10830983 (plug handle) and 1 W11178521 (badge)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Laurel, MD 20707
Kevin P.
Job Details: 06/01/2022
"unit is in warranty per sb web p.o.p. sav ed to quik pics. cx complaint unit has poor wash quality and detergent and softener left on items. found unit not agitating properly, installed and tested new actuator, job complete."
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Virginia Beach, VA 23452
Branden R.
Job Details: 06/01/2022
"cx complaint not starting or not operating - dryer checked unit found UI will no respond to anything , uninstalled and found main control was not flashing green , tested power to unit and had proper 240 vac , found control getting proper vac but no respond replaced main control and UI tested unit , unit is now powering on and running as designed , reinstalled and tested again unit is running as designed ."
We serviced a
MAYTAG WASHER
Model MHWZ600TW01
Near Stevensville, MD 21666
Alexander W.
Job Details: 06/01/2022
"CX stated they were using unit and it just stopped and would not advance. tested inspected and verified cx complaint. Unit has two error codes F34 and F24 tested drain pump and door lock drain pump has 12.3 ohms and is getting voltage from control door is locking but will not unlock and motor is not getting any voltage from MCU. gave cx qoute for MCU and Latch. cx decided to get a new unit, paid 120.00 by CC job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM
Near Chesapeake, VA 23320
Jason T.
Job Details: 06/01/2022
"Cx complaint, water leaks from the top of the fridge cabinet, found inlet valve leaking, also found all door handles loose. Installed pre-i'd inlet valve, applied adhesive to secure the door handles. Ran factory diagnostic test to verify unit operation, set unit to an 8hr defrost...working as designed.; ordrng 1 WP4210460 (Adhesive), used 1 WP4210460 (Adhesive) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Shrewsbury, PA 17361
Marc M.
Job Details: 06/01/2022
cx complaint unit developing a ball of ice on the outside of the compressor. cx showed a picture of the condition occuring and it could be seen that the suction tube is iceing over and thawing when in a cooling cycle. found unit cooling at time of service. checked pressures and found low side running at about 0 and the high side running at about 90 psi. per tech sheet the pressures contacted techline. found unit to have possible restriction and techline would lime the system to be purged with nitrogen prior to documenting as non repairable.sr7733780859; ordrng 1 nitrogen (ask MA)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS06
Near Potomac, MD 20854
Julian H.
Job Details: 06/01/2022
CX complaint about butter door bin not closing properly inspected and found thatpins that holds door in place are breaking this has caused trouble for Cx to close refrigeratot door stays on the way also produce will go fly when door is swing to be close; ordrng 1 W11348580 (bin utiltity)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Bethesda, MD 20814
Roberto I.
Job Details: 06/01/2022
"Cx complaint long time to dry clothes.Ran test mode, no errors. Power supply ok. Ran a timed dry cycle, the temp at the exhaust cycle d between 125F and 160F and the airflow is goodijlkjhgfds. Ran a sensor cycle using a piece of wet paper towel on the sensor bars. the cycle ended when the paper was complately dry. Called tech line, spoke to Bruce ( 7733784170). Based on the tests I have done he thinks the unit is working as designed. He raccomended to replace the existing vent flexible pipe with a rigid one for safety reasons and to improve the performance of the dryer. Advised cx"
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRW01
Near Norfolk, VA 23508
Carl A.
Job Details: 06/01/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near White Hall, MD 21161
Sal R.
Job Details: 06/01/2022
I was able to access and replace parts. I then tested the unti and unit test good.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEQ1
Near Midlothian, VA 23112
John P.
Job Details: 06/01/2022
"Installed control programed, tested working as designed"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Street, MD 21154
Sal R.
Job Details: 06/01/2022
"CXcomplain t is that the unit is not completing a cycle. I found a F8E1 error code. I tested unit and found that the the hot side is not opening . I am ordering 1 inlet water valve (W11210463). I spoke to Tori in office , reschedule set for 6/8; ordrng 1 W11210463 (water inlet valve 46 @tribs)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Westminster, MD 21157
Justin S.
Job Details: 06/01/2022
replaced element per Technical Service Pointer #: W11540964. the unit is not leaking after testing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Barboursville, VA 22923
Eric F.
Job Details: 06/01/2022
"Installed parts, tested unit, unit currently working as designed. Instructed cx to call back tomorrow afternoon if unit has not produced ice by that point."
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Alexandria, VA 22304
Lloyd B.
Job Details: 06/01/2022
"Cx complained the washer did not spin. Inspected the unit and found there is an E4 error code. In diagnostics, the lid switch does pass but speaking with tech support, we are unsure if when the basket goes to spin, a contact breaks in the switch or the control is faulty. Unit needs new control and lid switch and harness; ordrng 1 W11371714 (lid switch) and 1 W11189137 (control) and 1 W11174382 (harness)"
We serviced a
WHIRLPOOL OVEN
Model JJW3430DS02
Near Winterville, NC 28590
Ronnie B.
Job Details: 06/01/2022
"removed and replaced console setup for cx, tested, unit is working as designed. cx paid 110 labor in full."
We serviced a
WHIRLPOOL MICROWAVE
Model MVWP575GW0
Near Baltimore, MD 21214
Shane M.
Job Details: 06/01/2022
cx complaint the unit isnt washin proper. found stripped based & stripped hub. replaced both & cam asm. recalibrated the unit. unit working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Clarksville, MD 21029
Brian R.
Job Details: 06/01/2022
replaced control and reset uniut and temps. advised cx to give unit a few days and see how it does and call back if needed. job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Franklin, VA 23851
Zachery R.
Job Details: 06/01/2022
"cx complaint burner working intermittently. checked unit, unit has proper voltage, checked burner and switch, switch is not cycling and burner is reading open, ordering switch and burner to complete repair; ordrng 1 WP3149400 (switch-inf)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Mount Joy, PA 17552
Justin L.
Job Details: 06/01/2022
cx complaint that there was a piece of tape stuck inside of oven door. was able to access unit and found tape on the inside of outer glass. was able to remove and unit now checks good no further work needed
We serviced a
KITCHENAID ICE MAKER
Model KRFF507HPS02
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 06/01/2022
"1 W11405309 and 1 W10898445 and 1 W10870822 if cx calls back .. installed new IM assembly due to e5 error in step 56.. replaced IM and ran tests 57,56 and 45 . passed . job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Cheltenham, MD 20623
Mitchell H.
Job Details: 06/01/2022
installed new ice bin and gasket and tested. unit is now working good both crushed and cubed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Reisterstown, MD 21136
Justin S.
Job Details: 06/01/2022
the unit has the refrigerator evaporator completely frosted over. melted the ice and replaced the harness and installed the service kit. the unit is now cooling good. the unit is now good
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ02
Near Edgewater, MD 21037
Shane B.
Job Details: 06/01/2022
"complaint is frost build up in the freezer. frost is always on the left side at the front near the door and cx had multiple pictures of a gap in the gasket on that side. no frost in freezer today, door looks to be sealing. opened and closed door several times. it clsoed properly every time but feels like its dragging/hard to push. replaced both rails. door now moves smoothly. informed cx to monitor unit but it should be working properly now."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Eldersburg, MD 21784
Justin S.
Job Details: 06/01/2022
cx says the unit got an f7e1 error code. found no error codes in memory but cx says he cleared them. ran the diagnostic cycle and the unit is filling draining agitating and starts spinning but sounds like its dragging. the agitator is spinning fster than the basket. the cycle got the f6e3(communication) and a f7e4(basket reengagement). basket spins freely by hand. the unit needs parts; ordrng 1 W11449841 (gearcase) and 1 W10734521 (shifter) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (rotor)
We serviced a
WHIRLPOOL RANGE
Model WFE381LVS0
Near Clinton, MD 20735
Mitchell H.
Job Details: 06/01/2022
cx complaint f2e1 error on screen. installed new control and tested. unit is now working as desinged. job completed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Baltimore, MD 21239
Shane M.
Job Details: 06/01/2022
replaced element from vanstock for SP. tested the unit. unit working properly.; used 1 w11537778� (element) from stock
We serviced a
WHIRLPOOL OVEN
Model WGG555S0BS06
Near Washington, DC 20002
Samuel R.
Job Details: 06/01/2022
"cx complaint unit is not working.inspected unit is not working.inspected unit and got error codes f5e0 f1e1 and f6e1.also found control panel to be falling apaart causing unit to difficult tp press certain buttons.unit will need , temp sensor, main control and panel W10877019 special order WPW10531230 special order WP7430P04460 7 tribles; ordrng 1 W10877019 (control) and 1 WPW10531230 (panel) and 1 WP7430P04460 (sensor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Powhatan, VA 23139
Jerod R.
Job Details: 06/01/2022
"tested unit found unit had no issue at this time started each cycle 2 times with no issues , unit is fully functional"
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near York, PA 17401
Drew B.
Job Details: 06/01/2022
cx complaint that unit is not powering on and has the f1 code the board failure. and when opening up the back found infestation opn board infromed cx on how process works and theey will work to resolve beforereturn and and in wrrnty rac +1 year per service bench when approved and verified will need the the control baord. W11536794 board... needed; ordrng 1 W11536794 (control black)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Virginia Beach, VA 23453
Branden R.
Job Details: 06/01/2022
"came out for heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778�- . . . checked unit and uninstalled to replaced heating element with proper part , reinstalled and tested unit is running as designed with no leaks ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Crimora, VA 24431
Eric F.
Job Details: 06/01/2022
"Installed filltube, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Middletown, DE 19709
Taylor F.
Job Details: 06/01/2022
Replaced tub per previous diagnosis. Tested unit and unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Brandywine, MD 20613
David J.
Job Details: 06/01/2022
Cx complaint unit sparks continually. Replaced parts stated by previous tech and still is not working properly. Ordering a new valve and will replaced when we arrive.; ordrng 1 W10594392 (Front left valve) and 1 W11256503 (Rear left valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Abbottstown, PA 17301
Drew B.
Job Details: 06/01/2022
cx complaint that unit is still making noise from front under the cover by the condensor and makes aloud rattling type sound all fans and compressor etc are functional and no noise.. will need the following materials for possible sound dampening of the condensor rattling when running will need to til unit back to insulate the condensor to help any prevention of noise. call when in to reschd with cx.; ordrng 3 2162499 (sleeves)s and 3 4318168 (thermal mastic)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bel Air, MD 21015
Sal R.
Job Details: 06/01/2022
After diagnosing the unit and testing water pressure at the dispenser and the low ice production. I advised CX to replace the water filter. Unit is opperating as designed.
We serviced a
AMANA MICROWAVE
Model AMV2307PFS05
Near Reston, VA 20191
Christian C.
Job Details: 06/01/2022
Cx complaint unit range bulb burnt out and had a burning smell. Called safety 7733111483. Found thermal event on control. Replaced control and holder. Found lamp had a broken filament. Reordering lamp.; ordrng 1 8206232A (lamp)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Phoenix, MD 21131
Sal R.
Job Details: 06/01/2022
I was able to access and replace parts. I found the nunti to be opperating as designed. UNit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Fairfax, VA 22033
Richard B.
Job Details: 06/01/2022
"CX complant. Dosent use ice so wants ice maker removed from freezer and disconnected. Inspected unit and found ice maker hangingg down in freezer compartment. Found fill well snapped off ice maker. Removed ice maker from freezer and disconnected harness . Left broken ice maker with CX . Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Enola, PA 17025
Fred G.
Job Details: 06/01/2022
"cx complaint started a cycle and lasted 2 mins and unit displayed a f7e1 code and it said cycle complete. inspected unit and found error codes f7e1, f7e6. cleared codes and ran a auto test. when unit went into the wash cycle i could hear the motor getting power but nothing moved. same with the spin cycle. tested the capacitor and found it to have 0 continuity and OL on a ohm reading. replaced capacitor with preID part. tested unit and now unit checks good."
We serviced a
WHIRLPOOL OVEN
Model WFC315S0JS1
Near Norfolk, VA 23517
Carl A.
Job Details: 06/01/2022
"cx complaint of oven not heating to proper temp,took temp readings came to 309 after readings ordering board and temp probe; ordrng 1 WPW10181986 (sensor) and 1 W11553209 ( Control, Electronic (lcx) (black))"
We serviced a
WHIRLPOOL DRYER
Model WGD7120HC0
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/01/2022
Per previous diag I was able to access and replace the ignitor. I then reassembled the unit and tested it. I found that the flame is igniting and is no longer coming out at the thermostat. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near California, MD 20619
Robert A.
Job Details: 06/01/2022
Cx complaint that the unit is not dispensing cubed ice and the gasket is not sealing well. I inspected the unit and confirmed the complaints. I found the ice bin mouth had ice chunks stuck in the blades. I also found the gasket has torn and seperated allow air to escape which can effect the cooling performance. I installed the new RC door gaskets and tested the unit for the cx. The unit is working as designed.
We serviced a
IKEA DISHWASHER
Model IUD7070DS2
Near Baltimore, MD 21224
Shane M.
Job Details: 06/01/2022
found unit leaking from same spot. not sure if parts were defective or not. reordering all parts. showed cx.; ordrng 1 WPW10334900 (deflector) and 1 WPW10329609 (vent) and 1 WP8269259 (vent)
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Chesapeake, VA 23325
Carl A.
Job Details: 06/01/2022
"replaced all parts,tested unit works as designed"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Rockville, MD 20852
Roberto I.
Job Details: 06/01/2022
"CX complaint door not closing properly, long time to dry, water leak from the front.Inspected door, found hinge moving and all 4 screws loose. Tightened screws, door tested ok. Ran test mode, no errors. Inspected filters, found hybridcare filter completely clogged, cx never cleaned it. Called tech line, spoke to Bruce, he was unable to document my call. Bruce stated that the clogged filter and the poor ventilation are most likely cause of moisture formation, water dripping and also cause of long time to dry. Advised cx"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Virginia Beach, VA 23456
Jason T.
Job Details: 06/01/2022
"Installed all parts to complete the repair, calibrated and tested unit...working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Camp Hill, PA 17011
Bernard M.
Job Details: 06/01/2022
"Cx complaint unit doesn't heat. Inspected unit and found all components have continuity. Contacted MR and went through all voltage checks due to on going issue and found the relay isn't staying open allowing unit to heat. Unit needs control. Ordering control, once part is in contact cx to reschedule; ordrng 1 W11512506 (ontrol)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/01/2022
"replaced all parts. tested, unit working as designed. left old parts with cx."
We serviced a
AMANA DRYER
Model NED4655EW1
Near York, PA 17408
Drew B.
Job Details: 06/01/2022
"cx complaintt hat unit is not powering on i found good power at block 240/120,, then checked thermal fuse and was open when replacing fuse i found broken coils from element on bottom of dryer cabinet removed element and ofund broken coils which grounded and poped thermal fuse will need the element 279838; ordrng 1 279838 (element 0@trb), used 1 wp3392519 (thermal fuse) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lexington Park, MD 20653
Robert A.
Job Details: 06/01/2022
"Cx complaint that the unit is not heating at all. I inspected the unit and confirmed the complaint. I found the unit is getting 243v from the wall and at the terminal block. I check the fuses and element, all are good except the element it is reading OL. I replaced the element and tested the unit for the cx. The unit is working as designed. I recommended the cx to shorten the duct length, it can cause heating issue in the future."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Westminster, MD 21157
Justin S.
Job Details: 06/01/2022
cx says they cant get the unit to lock and the control says lock. the child lock is engaged. removed the child lock and the unit locks and starts filling. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Manassas, VA 20112
Demonte S.
Job Details: 06/01/2022
Inspected the unit. Found that the cx is saying that there is Ice Build Up under the Freezer Drawer. (Technical service pointer W11397260.S - Code = S38253.) Removed all Ice. Installed new Duck Build. Tested the unit. Unit is working as Designed. Cx paid in full by Check.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Westminster, MD 21157
Justin S.
Job Details: 06/01/2022
replaced the control and tested 5 times. the motor is starting each time. the unit is now good