Service History 162 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVWC415EW0

Near Norfolk, VA 23509

Zachery R.

Job Details: 10/03/2023

"cx complaint unit making loud noises and not advancing through cycles. checked unit, unit displaying f7e6 motor fault, f0e2 over suds. ran test cycle. come to find defective gercase, oil leaking from bearings. quoted cx, cx unsure for repair atm, collected $139 service fee advised cx ticket is open for 30 days."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Richmond, VA 23223

Chris B.

Job Details: 10/03/2023

cx comp unit will oven will not heat insp unit conf cx c omp found ignitor open unit will need ignitor to complete repair; ordrng 1 W11590294 (ignitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Upper Marlboro, MD 20772

David J.

Job Details: 10/03/2023

Customer complaint freezer door has small dent. Arrived today and verified complaint. Found dent in FC door. Order for return visit and will call to schedule once it arrives. ; ordrng 1 W11435351 (Fc door stainless)

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near York, PA 17401

Sal R.

Job Details: 10/03/2023

I was able to access and replace all parts. I tehn ran test cycle and unit test good. CX to run vinagar cycles to help remove suds.

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS00

Near Lothian, MD 20711

David J.

Job Details: 10/03/2023

"Customer complaint of food, stains inside of door description of ticket was that there was a gasket broken. Arrived today and found nothing defective. Just old food residue inside of door. Explain to customer that we are not a cleaning service and directed her to a cleaning company everything on unit is working properly and explained, how units work now job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Lorton, VA 22079

Lloyd B.

Job Details: 10/03/2023

Cx complained the unit did not operate. Installed new console and tested and it now works as designed. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Yorktown, VA 23693

Justin W.

Job Details: 10/03/2023

"cx complaint of unit dripping from vent in door when opening door. checked unit to find water dripping from vent after unit was ran. no service pointers pertaining to issue. called techline spoke to Butch advised to replaced door panel, deflector, gasket and vent wax motor. advised change was made to outer door panel.; ordrng 1 W11625194 (ss door cover) and 1 W11545290 (deflector) and 1 W11545539 (gasket)"

We serviced a

WHIRLPOOL ICE MAKER

Model WUI95X15HZ01

Near Ashland, VA 23005

Thomas B.

Job Details: 10/03/2023

Cx compliant unit is not working properly inspected unit found drain pump is very loud grinding noises as well as the recirculation pump is buzzing loudly ordering drain pump and will return with recirculation pump ; ordrng 1 W11542867 (Drain pump recirculation) and 1 W11542867 (Recirculation pump)

We serviced a

KITCHENAID OVEN

Model KDRS483VSS03

Near Arlington, VA 22205

Christian C.

Job Details: 10/03/2023

"Cx complaint right front burner at low simmer it starts to ignite again and smaller oven fan does not stop. Inspected unit found F2E1 error. RF burner at lowest setting starts igniting again. No way to adjust level. Ordering valve for RF burner, and control for smaller oven.; ordrng 1 WPW10371235 (dual valve RF burner) and 1 W10852104 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near York, PA 17403

Sal R.

Job Details: 10/03/2023

CX complai t was that the unti would intermitanly not spin out water. I found a F8E1 error code in diag. I cleared the code and ran a auto test cycle. I found both the cold and hot side of the inlet open and the unit completed the auto test with out issues. I rechecked for errors and found none. I ran a 2nd auto test with the same results. I recalibrated the unit and found the unit tobe opperating as designed. No further erro codes. I discused load sizes and propper loading of new unit with CX. UNit test good.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Seven Valleys, PA 17360

Bernard M.

Job Details: 10/03/2023

"Cx complaint unit makes sqealing noise when spinning. Ran unit and noticed sqealing noise coming from back. Removed drum and found the idler pulley seized and 2 rollers in back wearing down. replaced idler and 2 rollers using pre-id parts, placed drum back in and ran normal cycle, unit no longer makes noise. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lebanon, PA 17042

Cody H.

Job Details: 10/03/2023

"CX complains unit senses then goes straight to 'Done'. Cx is within manufacture warranty according to POP. Found unit to have f7e1-missing tachometer signal. Was able to replace actuator with pre i.d part, retested unit with full load and unit now works as designed. No further work needed. CX EMAIL CONFIRMED."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Chesapeake, VA 23322

Zachery R.

Job Details: 10/03/2023

"cx complaint unit stops mid cycle before clothes are dry. checked unit, no faults. unit was perfectly leveled. raised rear feet so clothes could hit moisture sensor, tested, unit stopped mid cycle, come to find defective acu, ordering acu to complete repair.; ordrng 1 W11618917 (acu) and 1 WPW10298258 (harns-wire)"

We serviced a

MAYTAG MICROWAVE

Model UMV1170LB00

Near Chesapeake, VA 23322

Zachery R.

Job Details: 10/03/2023

"replaced acu and bulb, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near York, PA 17403

Bernard M.

Job Details: 10/03/2023

"Cx complaint unit doesn't complete cycles. Entered diag and found error code F7E5 shifter fault. Ran test and unit began to agitate while unit was still filling. Unit also hesitated when shifting from agitation to spin. Ordering parts, when available contact cx to reschedule; ordrng 1 W11481722 (actuator) and 1 W11603810 (control) and 1 W10721967 (splutch)"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near McLean, VA 22101

Jason A.

Job Details: 10/03/2023

CX complaint DRYER no heat. Replaced htr element & test dryer heats. Cycles on / off & good airflow > JJ

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near York, PA 17402

Bernard M.

Job Details: 10/03/2023

Cx complaint cooling fan won't shut off. When arrived found the cooling fan running without unit preheating. Entered service and found error F3E0 sensor fault. Attempted to preheat and after 5 min the unit stops and cooling fan comes on. Ordering blower and will need 2 tech for help removing unit out and away from bulkhead on left. UNit needs tyo come out 9 inches before placing on cart. Once approved contact cx to reschedule; ordrng 1 W11598119 (blower)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Leesburg, VA 20148

Demonte S.

Job Details: 10/03/2023

Installed the Upper and Lower Racks. Tested the Racks. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Newport News, VA 23602

Justin W.

Job Details: 10/03/2023

cx complaint unit not running. checked unit to find error codes f2e1 and f5e1. found during hmi test all buttons not working. found lid latch not working. found oil leaking from gearcase coating motor and clutch. attempted to remove gearcase to find spanner nut seized to shaft. nut will need to be cut off.; ordrng 1 W11135391 (console) and 1 W11393685 (gearcase) and 1 W10915700 (stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10909670 (nut-spaner) and 1 W11550891 (agitator) and 1 W10752187 (screw)

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near ,

Ricky E.

Job Details: 10/03/2023

"installed part, unit cks ok.."

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Virginia Beach, VA 23452

Orbie

Job Details: 10/03/2023

replaced dispenser. advised cx to monitor unit to verify unit working as designed.

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Norfolk, VA 23518

Carl A.

Job Details: 10/03/2023

repalced all parts tested and calibrated unit works as designed

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ4

Near Reisterstown, MD 21136

Marc M.

Job Details: 10/03/2023

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Biglerville, PA 17307

Andrew S.

Job Details: 10/03/2023

Per previous tech I was able to access and replace the inlet valve. i then tested the unit and found that it is getting sufficient water flow. I also noticed that the stand pipe is only about 22-24 inches off the floor. I advised cx to raise the stand pipe to a mininmum of 39' to prevent the unit from siphoning. Unit is functioning as intended. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Arlington, VA 22205

Christian C.

Job Details: 10/03/2023

Cx complaint unit is leaking at front. Inspected unit found drain tube clogged. Cleared drain tube. Water is now flowing freely. Cx paid for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 10/03/2023

"replaced acu and ice chute, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near York, PA 17404

Drew B.

Job Details: 10/03/2023

cx complaint that unit is not cooling still not once since last repair.. found iunit running fans on and no frost pattern had reading of -20 L 100H then unplugged equalized 2 mins @5L5H or so ... amp draw 0.55 put nitrogen through on 140psi and waited 25 mins while on hold woth wp and never dropped.. i talked to Joe and walking step through step and gave pressures of -5 on L and 100 on high after belives good to go.. wait 24 hours same SR as before.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Goldsboro, PA 17319

Drew B.

Job Details: 10/03/2023

replaced all parts and tested now checks good fully operated and functional.

We serviced a

JENN-AIR DISHWASHER

Model JDB1270AWY

Near Reston, VA 20190

Richard B.

Job Details: 10/03/2023

CX complant. Dishwasher filling with water. Inspected unit and found drain hose backfeeding into dishwasher from garbage disposal . Drain hose is clogged with grease as well. Ordering drain hose. Will need to install high loop on return with new drain hose so grease dosent fill hose again Not in stock. Further work needed. RB; ordrng 1 WP99002652 (drain hose)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Newport News, VA 23602

Justin W.

Job Details: 10/03/2023

cx complaint unit not running. checked unit to find error codes f1e2 and f8e3. found tub is able to be spun. control not functioning properly. ordering parts needed for repair.; ordrng 1 W11497303 (motor) and 1 W11428524 (cap) and 1 W11399433 (control) and 1 W11545744 (harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Lorton, VA 22079

Lloyd B.

Job Details: 10/03/2023

Cx says that WP says its covered but it was not dispatched over as such. Cx wanted part installed and will request a refund. Installed new user interface and tested and it now works as designed. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Reston, VA 20194

Richard B.

Job Details: 10/03/2023

"CX complant. Ice maker dosent work. Inspected unit and found e5 error code in test 56. Ran test 57 and ice maker harvested cubes. Ran test 36 and step one , Cold air blowing . Reordering ice maker , E5 bad thermister on ice maker. Further work needed. RB; ordrng 1 W11658802 (ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Elizabethtown, PA 17022

Sal R.

Job Details: 10/03/2023

"Per the previouse tech ,I was able to access and replace all parts. I tehn ran test 36, 56, 57, and 45. I found all teat to complete with out issues. Unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Conestoga, PA 17516

Bernard M.

Job Details: 10/03/2023

"Cx complaint unit leaks. Inspected and found the top inlet valve leaks. When dispensing water, it leaks out from the connection of the tube fed from filter housing. Ordering valve and set return for 10/10. Office will contact cx with time frame.; ordrng 1 W11524655 (inlet valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDB01

Near Alexandria, VA 22306

Lloyd B.

Job Details: 10/03/2023

"Cx complained of a no cool. Inspected the unit and found the compressor comes on, draws 7.89 amps, makes a horrible noise, then shuts off. Unit needs new compressor, drier and evap. 3 job count. Sealed system tech required. lokring; ordrng 1 W11578004 (evap) and 1 W11504450 (cap tube to evap) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11506619 (coupler) and 1 lokring (lokring)"

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290REP00

Near Alexandria, VA 22308

Lloyd B.

Job Details: 10/03/2023

Cx complained the unit did not make ice. Inspected the unit and found ice in the fill tube. Removed ice and tested the unit and it now fills. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KUID308HPS01

Near Alexandria, VA 22314

Lloyd B.

Job Details: 10/03/2023

Cx complained the unit did not drain. Inspected the unit and found that its using a gravity based drain system but has a far travel. Unit needs drain pump kit; ordrng 1 1901a (drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD25DFXFB02

Near Virginia Beach, VA 23456

Austin D.

Job Details: 10/03/2023

"came out to resolve the issue. disassembled as neeced. repalced all parts such as evap, compressor, drier, and thermostat. tested operation. and unit is running as designed. advised cx to monitor for 24 hours and to also clean out prior to filling with product. cx agreed."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Georgetown, SC 29440

Jason T.

Job Details: 10/03/2023

"Installed all parts ordered, also used screw from van stock to complete the repair, ran factory disagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 W10752187 (screw JT VS), used 1 W10752187 (SCREW) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Lake Frederick, VA 22630

Ezra M.

Job Details: 10/03/2023

replaced right side bracket.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Georgetown, SC 29440

Jason T.

Job Details: 10/03/2023

"Cx complaint, not cooling-freezing properly, tested the sealed system, found compressor pumping at .04 amps indicating a restriction in the sealed system, unit needs a rework. Ordering all parts needed to complete the repair, advised cx parts will direct ship to the house, contact VIA dispatch to schedule a return visit ionce received, cx agreed, 5 parts on order.; ordrng 1 W11407409 (EVAPORATOR) and 1 W11480426 (COMPRESSOR) and 1 W11512423 (CONDENSER) and 1 W11490399 (FILTER-DRIER) and 1 876764 (valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Falls Church, VA 22043

Jason A.

Job Details: 10/03/2023

CX complaint FRIDGE NO COOL. Replace RC evap & compressor. Installed UV drier & coupler. System not holding vaccum. Pressurised with 100psi NITROGEN & heard hissing from steel line at UV drier. Sprayed with soapy water up into cabinet insulation & large bubbles are forming. See SDpics. Called techline to report. NON-repairable > JJ

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 10/03/2023

"Cx complaint, no power...no display, found termianl connection burned at L1. Repair estimate total : $304.79 Cx approved the repair, installed terminal block from van stock, verified all unit functions for proper operation...working as designed. (PAID IN FULL credit card) Advised cx parts warranty 1 year, service visit-labor 30 day warranty.; ordrng 1 279320 (terminal block JT VS), used 1 279320 (TERMINAL KIT) from stock"

We serviced a

AMANA FREEZER

Model ASI2175GRS04

Near York, PA 17406

Sal R.

Job Details: 10/03/2023

"Per the previouse tech, I was able to access and replace the icemaker. Unit est good."

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AMS0

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 10/03/2023

"Cx complaint, unit will not start a cycle, tested all circuits, found 120 vac harness at the control backed out of the connector. Repaired the loose connection and verified 120 vac at the control circuit, ran factory diagnostics to test, calibrate and verify unit operation...working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near King George, VA 22485

Robert W.

Job Details: 10/03/2023

Replaced Control. Stator. Clutch unit calibrated and tested unit is working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Conway, SC

Jason T.

Job Details: 10/03/2023

"Installed control and convection fan motor, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Holtwood, PA 17532

Bernard M.

Job Details: 10/03/2023

"Cx complaint unit doesn't make ice. Inspected and found the tray stuck in the middle of harvest cycle. Pressed reset and it completed harvest, dumped ice and filled with water. Held reste in again and it stopped mid harvest. Ordering icemaker, once available, contact cx to reschedule; ordrng 1 W11546935 (icemaker)"

We serviced a

AMANA REFRIGERATOR

Model ART308FFDW10

Near Conway, SC 29526

Jason T.

Job Details: 10/03/2023

"Cx complaint, no-cool...tested the sealed system, found condenser clogged with oil, unable to clear, cut out the filter drier and found contamination in the system, no trace of any oil...pics on SD. Called tech line and spoke with Kurt to document findings...non-repairable unit. Cx will be contacted in reference o the unit."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Leesburg, VA 20148

Demonte S.

Job Details: 10/03/2023

Installed right rear of Ignitor & Spark module. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Conway, SC 29527

Jason T.

Job Details: 10/03/2023

"Cx complaint, no lint is collecting at the vent, found exhaust vent to the outside clogged with wet lint...limited air flow at the outside vent, advised cx to contact a vent cleaning company to resolve the issue. Tested all unit circuits, checked ok...during cycle operation found noises from the idler and rear roller support, installed from van stock, verified all unit functions for proper operation, cycle temperature tested at 140 degrees...working as designed.; ordrng 1 349241T (support,roller JT VS) and 1 WP691366 (pulley-idr JT VS), used 1 349241T (ROLLER-SUPPORT), and 1 WP691366 (IDLER-PULLEY) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Brambleton, VA 20148

Demonte S.

Job Details: 10/03/2023

Inspected the unit. Found that that the cx is saying that the Freezer Section isn't reading 0 Degrees. I then checked the temperature in the Freezer Section. I'm getting 9.9 degrees. Checked pressures to the unit. I'm getting 110 Psi on the high side. Checked equalized pressures. I'm getting 45 Psi on high side and 40 on the low side. Drained the unit. Pulled a deep vacuum. Refilled the unit with 5.5 Oz's. Unit is working as Designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 10/03/2023

Customer complaint is unit nto working at all. Found melted wires in the terminal block. NTO parts.; ordrng 1 W11365011 (power cord) and 1 W11573809 (terminal block)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Straban Township, PA 17325

Andrew S.

Job Details: 10/03/2023

Per previous I arrived and inspected the door. I found a small scratch on the door the cx received. Cx did not want the door switched out and was ok with the small dent on the current door. I found that the DIspenser UI is separating and is not fully illuminating. I am ordering the UI. I was able to set the return visit for Tuesday 10/10 anytime.; ordrng 1 W11203289 (Dispenser UI)

We serviced a

AMANA MICROWAVE

Model AMV2307PFB07

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 10/03/2023

Installed new part. Al check ok.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Alexandria, VA 22302

Lloyd B.

Job Details: 10/03/2023

Cx complained of damage. Installed new console and tested and there is no longer any damage. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 10/03/2023

Installed new fan. All check ok.

We serviced a

MAYTAG DRYER

Model MEDC400BW1

Near Newport News, VA 23602

Justin W.

Job Details: 10/03/2023

replaced drum and tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Conway, SC 29526

Paul F.

Job Details: 10/03/2023

Installed new control and also found the hot valve was completely broken off of the disepnser. NTO valve.; ordrng 1 W11210463 (water valve)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Owings Mills, MD 21117

Marc M.

Job Details: 10/03/2023

installed new spray arm and same issue occured. cx is exhausted with issue and each spray arm appears to have the same defect wear it does not distribute the geared motion effectively. contacted techline again and this time was able to send video of the concnern.techline stated given the amount of parts changed on this unit that every effort has been made to repair and at this point he is deeming the unit non-repairable.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ08

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 10/03/2023

"Customers complaint is units fan does not work on medium or high, only low. Found unit has a bad control board. Nto part.; ordrng 1 W11342846 (control)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW01

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 10/03/2023

"cx complaint no cool, checked unit, come to find defective acu not sending unit through a defrost. quoted cx for repair. cx paid in full, replaced acu, secufred acu in bin. advised ticket is open for 30 days."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 10/03/2023

"Customer complaint is not making ice. Found frost and ice build up around the icemaker bail arm preventing it from coming down to check the ice. Cycled the harvest, fill and themristor all checked ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Virginia Beach, VA 23451

Carl A.

Job Details: 10/03/2023

"cx complaint of of unit not cooling in both componets at this time,took temp readings of 28 in FC, and 56 in RC 56, checked to find evap cover in frost ,pulled cover to find the bottom half of evap defrosted called techline spoke with Kirk was advise to replaced ACU break down as follows 1/W11670354,Control, Electronicservice call break down as follows service call 120.00parts 138.41shipping 15.00labor 110.00sub total 383.41tax 8.30grand total 391.71deposit 120.00cx will call back if moving forward with repairs ; ordrng 1 W11670354 ( Control, Electronic)"

We serviced a

WHIRLPOOL OVEN

Model JJW9530DDS

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 10/03/2023

Installed new hinge kit. All check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Sterling, VA 20164

Simon

Job Details: 10/03/2023

CX complaints washer top load washer lid not locked.Inspected unit and found that the lid was pushed down and the lid lock makes clicking sound tried to lock ones ajdusted the TOP Lid .lid locks works as shold be suggested to CX DONT PUT ANY HEAVY ITEMS ON THE TOP OF LID.tested unit more than three times .unit works as designed. SZ

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 10/03/2023

Installed new bulb. All check ok.

We serviced a

MAYTAG DRYER

Model MGD5630HW3

Near Towson, MD 21204

Neil H.

Job Details: 10/03/2023

replaced the console unit still didn't come on than i replaced control unit on and working

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS05

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 10/03/2023

Installed new transformer. Found old bad transformer took out the lightbulb. NTO bulb.; ordrng 1 W10886919 (bulb)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD606ESS01

Near Takoma Park, MD 20912

Samuel R.

Job Details: 10/03/2023

cx complaint unit is not making ice.found filter not installed properly .further inspection found ice maker to not cycel and cause unit not to make ice.installed filter and replaced ice maker.unit filled up properly unit is now good.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Virginia Beach, VA 23455

Carl A.

Job Details: 10/03/2023

installed parts tested and calibrated unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Westminster, MD 21157

Brian R.

Job Details: 10/03/2023

came out and replaced parts and checked over unit. unit now checks. ice bin was full. job complete.

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ02

Near East York, PA 17402

Sal R.

Job Details: 10/03/2023

"Per the previouse tech,I was able to steam out ice blockage as well as access and replace all parts. I tehn plugged unit back in and found a frost parrten forming . UNit test good."

We serviced a

JENN-AIR ICE MAKER

Model JUCFP242HX11

Near McLean, VA 22102

Jason A.

Job Details: 10/03/2023

CX complaint FRIDGE not made ice since new. Checked door switch & flag. Install icemaker but no movement. Measured 4 VAC at blu to blk wire 4pin icemaker harness. Icemaker needs 115VAC > JJ; ordrng 1 W11690305 (Main PCB)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near New Cumberland, PA 17070

Drew B.

Job Details: 10/03/2023

cx complaint that unit wouldnt stop moving and spinning then had to unpkug now wont do much.. found bad leaking capacitor spoke to sfty monica... Parts. auth; ordrng 1 W11395618 (capacitor)

We serviced a

JENN-AIR RANGE

Model JGRP436WP01

Near Arlington, VA 22205

Christian C.

Job Details: 10/03/2023

"Cx complaint unit LF and RF burners are not working properly. Inspected unit LF burner does not ignite and RF burner contines to spark after igniting. Removed all screws from burners. Screws are in a papertowel to the right of unit. Ordering spark module, igniter harness, and LF and RF oriface holder assembly. Cx paid in full.; ordrng 1 WPW10475147 (spark module) and 2 WPW10364555 (oriface holder assembly)s and 1 W10507834 (igniter harness)"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Gloucester, VA 23061

Lucas R.

Job Details: 10/03/2023

"cx complaint noise during agitation, checked unit, no codes, found pully not backed off of cam, secured nut with lok tite, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hanover, PA 17331

Andrew S.

Job Details: 10/03/2023

"Per previous tech I access the spin basket and gearcase. I found that the spin basket is seizedto the shaft of the gear case. I attempted several times and different methods and was unable to separate the two. I am ordering the spin basket, tub and other needed parts. I informed the cx that the parts will be shipped directly to them. They will inspect and inform the office when the parts arrive. I called TL and documented with them; ordrng 1 W11513244 (Spin Basket) and 1 W11568797 (Filter) and 1 WP8533928 (Screw) and 1 W11219115 (Tub)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Manheim, PA 17545

Justin L.

Job Details: 10/03/2023

Cx complaint unit not powering on. Was able to access unit and verify concern. Ohmed out lid lock at J6-2 to J6-3 74 Ohms and drain pump at pump 20.0 Ohms. Incoming power of 121.3 VAC no led on board. Will need board for repair. Quoted cx for amount and collected for service only as they want time to decide

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW1

Near Newport News, VA 23602

Justin W.

Job Details: 10/03/2023

cx complaint unit not washing. checked unit to find error codes f2e1 f8e1. found cold water valve not working properly. ordering valve to complete repair. scheduled cx for return of 10-5-23; ordrng 1 W11222849 (valve)

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ03

Near Mount Wolf, PA 17347

Sal R.

Job Details: 10/03/2023

CX complaint was that the unit was not making ice in the RC icemaker also the unit was making a intermitant huming sound. I found that the Evap fan motor was twitching making the sound and not supplying the RC and R Icemaker with the propper air flow. I defrosted the evap and repalced the evap fan motor. UNit test good.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Frederick, MD 21702

Ricardo S.

Job Details: 10/03/2023

"Cx complains about a squaking noise, inspected unit, no error codes, ran test mode and unit works fine, but when i ran a cycle with some clothes the gearcase makes a squaking noise, belt cks ok.. gearcase problem .. order parts 2 counts job; ordrng 1 w11454741 (gearcase) and 2 countsjob (2 counts job)s"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Alexandria, VA 22305

Lloyd B.

Job Details: 10/03/2023

"Cx complained some of the buttons did not work and would beep at random. Installed new control, set clock and tested and all the buttons and featrues now work. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Stewartstown, PA 17363

Bernard M.

Job Details: 10/03/2023

"Replaced icemaker, restored power and it harvested then called for water. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Timonium, MD 21093

Marc M.

Job Details: 10/03/2023

"cx complaint unit still leaking after previous inspection. ran unit and found unit does not appear to be leak from tub lip trough. pulled unit out from install and took pics, inpsecting all corners and seams of the tub for cracks. removed the rack supports to ensure the gaskets are present (as this is a concern ive encountered several times). tilted unit to its side and could not find any water trailing. also found no trailing on the inside of the door panel. with no water marks on the drip tray insulation it would seem that the water is sourced from somewhere more center of the bottom of the unit, potentially the gasket spout at the sump assembly. recommended replacement of the sump assembly.; ordrng 1 W11416362 (sump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near New Freedom, PA 17349

Bernard M.

Job Details: 10/03/2023

"Cx complaint unit doesn't make ice. Entered service and ran test 56 and found E0, no errors. Ran test 57, it harvested, ran test 45 it filled with water. Ran test 36 and the was producing low air flow. Some cubes in bin were clear and small. Ordering fan and will use heater on return. Once available contact cx to reschedule; ordrng 1 W10846539 (ice box fan)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Littlestown, PA 17340

Andrew S.

Job Details: 10/03/2023

Per previous tech I was able to access and replace the control. I found that the console we received was a previously used console packaged in a new box. I tested the unit and found that it is currently functioning as intended. I will be reordering the console. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11478524 (COnsole REORDER)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Waynesboro, PA 17268

Andrew S.

Job Details: 10/03/2023

"Per previous diag I was able to access and replace the control, console and lid latch. I then tested the unit and found that the unit is now functioning as intended. job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Harrisburg, PA 17110

Drew B.

Job Details: 10/03/2023

sealed the 4 corners of the fc section and rc section unit has no moisture and selas checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Cockeysville, MD 21030

Neil H.

Job Details: 10/03/2023

cx complaint the d/w not washing new sump needed; ordrng 1 W11613479 (PUMP MOTOR)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Severn, MD 21144

Israel R.

Job Details: 10/03/2023

cx complained unit wasnt aggitating .tested unit nfound aggitator was slipping teeth have warn out installed new aggitatyor tested unit unit back to normal

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Hampton, VA 23661

Justin W.

Job Details: 10/03/2023

cx complaint unit not balanced and bangs during use. checked unit to find no error codes. found no oil underneath unit. found suspension checked good. placed 6 towels in unit on drain and spin with a rinse. called techline spoke to Bruce. unit working as designed

We serviced a

MAYTAG RANGE

Model MGR6600FZ1

Near Magnolia, DE 19962

Taylor F.

Job Details: 10/03/2023

Cx complaint is unit not heating properly in the oven. Tested inspected and could not verify complaint. Took 6 test points of highs and lows and got an average of 343.5 when set at 350. Sensor read 1082 ohms at room temp and 1655 at 350. Unit is working as designed. Job is complete. Collected SC by CC.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Hampton, VA 23661

Justin W.

Job Details: 10/03/2023

cx complaint of noisy fan. called techline spoke to Rob called techline spoke to Joe ordering parts needed to alleviate evap fan noise; ordrng 1 67006424 (shroud evaporator) and 1 WP67006337 (blade- fan) and 1 W11249950 (grommet fan motor) and 1 4318168 (sealer-thrm) and 1 W11176847 (grille) and 1 W11661931 (evap motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Eldersburg, MD 21784

Brian R.

Job Details: 10/03/2023

cx complaint is all lights out but 1. replaced all lights with new kit. unit now checks. job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Midlothian, VA 23113

Joseph D.

Job Details: 10/03/2023

"Unit with failed main control and faulty lid latch, outlet worn at wall. Advised cx to have outlet looked at. Running unit off separate outlet and will need new control ; ordrng 1 W11621180 (Cntrl)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gaithersburg, MD 20878

Julian H.

Job Details: 10/03/2023

CX complaint about unit not cooling found unit unplugged plugged back & compressor wont start is locked getting very hot quickly pulling 6amps issue with compressor will need a 2 counts sealed sys tech scode & entitlements plus autho will cover everything for CX need parts; ordrng 1 W11109499 (drier-tube) and 1 W11506620 (coupler) and 1 W11504450 (coupler) and 1 W11574734 (compressor) and 1 w11506635 (process stub)

We serviced a

KITCHENAID RANGE

Model KCGD500GSS00

Near Ashburn, VA 20147

Simon

Job Details: 10/03/2023

"CX complaints range cook has two leaks .Inspected unit at the frist no leak was detected .checked again after 20 minutes leak detector found the leak on all burners and regulator .unit need orfice holder ,regulator and manfold.ordered manfold orfice holder and regulator; ordrng 1 W10826752 (orfice holder LF) and 1 W10826754 (orfice holder RF) and 1 W10826753 (orfice holder RR) and 1 W10826751 (orfice holder LR) and 1 W11512355 (manifold) and 1 W11087445 (regulator)"

We serviced a

JENN-AIR ICE MAKER

Model JUIFX15HX01

Near Sterling, VA 20165

Simon

Job Details: 10/03/2023

CX complaints JA icemaker pinhole on drian line .Inspected unit and replaced drain hose .Unit good to go.SZ

We serviced a

MAYTAG DRYER

Model MGDB835DC4

Near Martinsburg, WV 25405

Ricky E.

Job Details: 10/03/2023

"customer stated that the unit wasnt heating. verified issue and fnd tco blown. ckd other components in the heating circuit, all test good... need part..; ordrng 1 WP8573713 (thermal cut off fuse)"

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