Service History 161 - VIA Appliance

We serviced a

JENNAIR MICROWAVE

Model JMW8527DAS

Near Wellsville, Pennsylvania 17365

Sal R.

Job Details: 10/04/2023

"CX complaint is that the oven door now opens past 90 degrees and will not close / stay sealed. I found that the unit will need new hinges and CX wasts to replace the gasket/ door seal. UNit will nee 1 hinge kite (12002489), 1 door seal (WP71001970), and 1 tub high temp adhesive (WPY055980). I quoted CX for the cost of repair. I collectec $90.00 for service charges due to unit being 2 units in 1 home service trip. CX discuss with wife and call back if repair is wanted due to age of unit ."

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Vienna, Virginia 22180

Jason A.

Job Details: 10/04/2023

CX complaint FRIDGE no icemaker. Replace icemaker harness. Jumper icemaker to start harvest. Icemaker completed harvest & water fill. NO LEAKS. Check water in ice mold. Advised CX allow 24hrs for ice to produce. Select max ice max cool > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Bristow, Virginia

Tanner B.

Job Details: 10/04/2023

"CX Concern the unit not making ice. found the unit w/ e5 error and frozen fill tube. cx stated the fc door was left open and created frost in fc 2 days before he noticed the IM wasnt making ice .. checked fans and door switches.. ran test 57 and verified IM operation, ran heater on test 19 and cleared fill tube. units IM filled on 45 .. cycled power and ran IM test again and then checked for error .. E0 error .. allow 24 hrs too make ice .."

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Ashburn, Virginia 20147

Daniel J.

Job Details: 10/04/2023

concerns with unit running and no alerts from the timer going off when cooking is done turned on end tone set sound to high tested beep tested again without opening door stayed on for five mins not heating no interior light just cooling fan called tech line deemed normal. informed safety of findings

We serviced a

WHIRLPOOL ICE MAKER

Model WRF535SMBM00

Near Abbottstown, Pennsylvania 17301

Drew B.

Job Details: 10/04/2023

replaced Icemaker and unit filled and rotated the dial and operating cx paid rest by check

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Littlestown, Pennsylvania 17340

Drew B.

Job Details: 10/04/2023

replaced but couldnt test bc they didnt have new cord. cx is getting new cord to replce and will then run unit.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2569VEM2

Near Spotsylvania Courthouse, Virginia 22553

Thomas B.

Job Details: 10/04/2023

Cx complaint unit is not working properly inspected unit found ice maker not cycling removed and replaced the ice maker assy tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Ashburn, Virginia 20147

Daniel J.

Job Details: 10/04/2023

per notes installed inlet valves and ran diag checked for leaks flow looks good no errors after and no leaks started quick wash hot good quick wash cold also good

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Ashburn, Virginia 20148

Daniel J.

Job Details: 10/04/2023

noise during spin cycle ran drain and spin normal ran diag good no errors when going ot move unit heard sqeak founf locks on base not tighten and right rear foot lower than the rest also cross beam on base loose tighten feet and crossmeneber no sqeak when moving back into place

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Dillsburg, Pennsylvania 17019

Fred G.

Job Details: 10/04/2023

cx complaint unti makes noise while running. inspected unit and found blower wheel failed and was rubbing exhuast housing. qouted cx for wheel and cx accepted. replaced blower wheel and found unit now checks good. cx paid in check

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Bristow, Virginia 20136

Tanner B.

Job Details: 10/04/2023

"Arrived to unit w/ water in tub.. found 120vac coming from control but not to pump, pump reads 22.9 ohms .. blue wire reading continuity but not black wire.. found a break in wire, spliced wire to test . unit is now draining.. at first unit was in lock out and not starting a cycle, just draining.. unplugged and pulled pressure hose from control and reset . ran recalibration , unit now completes diag cycle.. ordering the control anlower harness .. returning w/ pump just in case ..; ordrng 1 W11643701 (harness) and 1 W11513246 (control)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Fredericksburg, Virginia 22405

Robert W.

Job Details: 10/04/2023

Cx Complaint is the unit oven just clicking. Inspected unit and found no error codes tested oven and unit isnt igniting properly one click and cuts off pulled draw and found the bake connector disconnected keeping unit allowing gas to oven reseatted and tested uhnit is working properly.

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near York Springs, Pennsylvania 17372

Sal R.

Job Details: 10/04/2023

"Per the previouse tech, I was able to access and replace both parts. I recalibrated the unit and ran a auto test. Unit test good."

We serviced a

KITCHENAID COOKTOP

Model KCES550HBL00

Near Straban Township, Pennsylvania 17325

Bernard M.

Job Details: 10/04/2023

"Replaced cooktop, restored power and all burners now heat and cycle from high to low. Electricians came out and found unit wasn't getting proper 240v after previous visit. Unit checks good"

We serviced a

WHIRLPOOL HOOD

Model UXT4236ADS2

Near Leesburg, Virginia 20148

Daniel J.

Job Details: 10/04/2023

replaced fam motor tested confirmed all speeds working high med and low and also lights working

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Unionville, Virginia 22567

Thomas B.

Job Details: 10/04/2023

Cx complaint unit is not working properly inspected unit found drain pump is humming however is not draining at all tried to knock on casing to break loose fan unable to get unit to drain ordering the drain pump assy. Cx states there could be other issues unable to verify without the drain pump functioning ; ordrng 1 W11396717 (Drain pump assy)

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ01

Near Richmond, Virginia 23236

John P.

Job Details: 10/04/2023

Installed door slide assemblies tested working as design

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Midlothian, Virginia 23113

John P.

Job Details: 10/04/2023

Installed fresh food evap cover tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Stevensburg, Virginia 22741

Danny R.

Job Details: 10/04/2023

icemaker was filled with ice just not running tried to get it to run but wouldnt repleced icmeaker and it worked checksok

We serviced a

WHIRLPOOL OVEN

Model WFE550S0HZ

Near Culpeper, Virginia 22701

Danny R.

Job Details: 10/04/2023

installed parts checksok

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 10/04/2023

"cx complaint error code e4 f8 checked unit and found no leaks coming from unit , checked drain and everything checked good found drainline running up high when manual states drain line down low along with power cord . re routed drain line and tested unit is running as designed with no error . no leaks . advised cx to keep eye on unit and call back if problem happens again ."

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Olney, Maryland 20832

Marc M.

Job Details: 10/04/2023

"cx complaint unit not dispensing the fabric softener before the end of the cycle. cx uses primarily 'normal' cycle with occasionally adding th e'extra rinse' feature. entered diag and found error f5e2 and f5e3 (clearly not related to fabric softener). ran diag tests 01, 02, 03 and all valves activated (cold valve 1, cold valve 2, and hot valve 1). ran auto test 12. unit filled thru all valves independantly. possible that the main control is not activating BOTH cold valves 1 and 2 during cx selected cycle as indicated on page 20 of the tech sheet. unit will need parts.; ordrng 1 W11322901 (control) and 1 W11565030 (door lock) and 1 W11524103 (dispenser)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Bowie, Maryland 20715

David J.

Job Details: 10/04/2023

"Customer complaint unit is leaking out front of unit after previous tech visit he had found water is leaking after about 10 minutes out front left of unit arrived today and verified complaint. Found unit to not be leveled correctly and leaning very far forward also found no water between inner and outer door. Inspected gasket on vent wax motor and gasket is sealed, as it should be replaced door seal and tested unit could not find any water leak while I was here. Explain to customer to keep an eye on it for a few days but as far as that machine was leaning forward, I have a feeling that had a lot to do with it because I did find water run into White overfill traps from front of door unit unit is now working as designed job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 10/04/2023

"cx complaint no operation, checked unit. DOA, 120 vac at acu, ohmed all components,found open latch solenoid and inlet valve. advised cx office would contact to schedule.; ordrng 1 W11513246 (control) and 1 W11513255 (valve) and 1 W11513248 (latch)"

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE05

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 10/04/2023

Replace all LEDs and top two right hand side LEDs and refrigerator compartment do not light I have found they have 5 volts DC from led driver when manual States 12 volts plus or minus 10% is the proper voltage unable to check power from led driver due to trim over top of cabinet builder going to remove trim and must replace LED driver when available; ordrng 1 W11368839 (Led driver)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Front Royal, Virginia 22630

Ezra M.

Job Details: 10/04/2023

"lights flickering, alarm chiming. replaced left rc door switch, no change, ordering UI and control.; ordrng 1 W11579559 (UI) and 1 W11224256 (control)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Bumpass, Virginia 23024

Thomas B.

Job Details: 10/04/2023

Cx complaint unit is not working properly inspected unit I cannot find any issues ran through diagnostics no errors found cx is overloading unit cx states she has been known to stuff it full informed cx no more than 3/4 due to flop room also cx had a load that she showed me that came out still wet the consistency of the clothing is a Mass Absorber of water which I informed due to this consistency may have to run a drain and spin for this type of material. Ran auto test cycle unit is making up to max speed spin without issue and has no play in the drum. Unit is working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Beaverdam, Virginia 23015

Thomas B.

Job Details: 10/04/2023

Cx complaint unit is not working properly inspected unit found rear of refrigerator section is frozen over completely ordering the fan motor prior 1yr and harness to fix the issue. Qouted 169.41 cx paid in full By CC ; ordrng 1 WPW10277799 (harns-wire) and 1 W10633627 (motor-evap)

We serviced a

JENNAIR COOKTOP

Model JGC3536GS01

Near Ellicott City, Maryland 21042

Justin S.

Job Details: 10/04/2023

the part is just the book not the actual conversion kit(pic). confirmed the part number and it shows the orifice for this part number. called the cx and informed her; ordrng 1 W10686634 (cnvrsn-kit(please check part before scheduling))

We serviced a

WHIRLPOOL WASHER

Model MVW6500MBK0

Near Washington, District of Columbia 20002

Shawn D.

Job Details: 10/04/2023

replaced gearcase and tested no nosie. cx didnt beleieve me she came down and we ran unit and she agreed now sounds good. unit is good to go

We serviced a

KITCHENAID MICROWAVE

Model KHMS2050SSS3

Near Washington, District of Columbia 20012

Sherwood

Job Details: 10/04/2023

cx complaint mw keeps beeping and starts on it owe. arrived and found that display control has short and is starting on its owe. all connectiong were good cx will need a new display control. gave qoute will reach out if they wish to proceed with repair. left mw unplugged

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 10/04/2023

"Confirmed cx complaint unit not cooling. Found bottomm RC mullion separated from cabinet. Documented with WP, unit non repairable."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Woodbridge, Virginia 22193

Tanner B.

Job Details: 10/04/2023

"Left corner of lid is broken, not locking .. needs new lid .; ordrng 1 W11259006 (lid)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Stafford, Virginia 22556

Robert W.

Job Details: 10/04/2023

"CX Complaint is the unit is frosting in the FC. Inspected unit and found the FC door not closing properly pulled door and found rail not closing properly fixed rail and tested unit and FC door is now closing and working properly, Also found the frame for crisper not sitting properly causing draws to not open. Ordering Frame and brace.; ordrng 1 WP67006185 (Frame) and 1 W10832723 (Brace)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Quinton, Virginia 23141

Chris B.

Job Details: 10/04/2023

cx comp unit will not dry clothes insp unit found unit does heat and tumble and paper does stick to lint trap when unit is running found unit does vent to roof found elm does click on and off while in use advised cx of use and care tested unit no errors unit working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 10/04/2023

"replaced tvub, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MEDB835DC4

Near Raccoon Ford, Virginia 22701

Danny R.

Job Details: 10/04/2023

found the blower wheel lose and coming off reinstalled wheel checksok o

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Newport News, Virginia 23602

Orbie

Job Details: 10/04/2023

"cx complaint unit not cooling. verified complaint. unit has wall of ice at evap. defrosted evap, went to replace harness w/ bimetal to find heater harness has different connector on it. model number incorrect. corrected model number is 04. unit needs correct harness to complete repair; ordrng 1 W11566475 (harness)"

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Fairfax, Virginia 22030

Jason A.

Job Details: 10/04/2023

CX complaint UPR & LWR ovens doesnt heat. Replaced upr & lwr TOD. Check for error codes. F8E0 fan speed error F1E1 ACU UI com error. Test both ovens heat BAKE/ BROIL/CONV elements & fans conv & cooling fans work. Advised CX to use lower oven only until blowers & controls are replaced > JJ; ordrng 1 W11449114 (UI) and 1 W11448961 (Apl Mgr) and 2 W11248652 (Upr & Lwr cooling fans)s

We serviced a

KITCHENAID DISHWASHER

Model KUDC03FVSS2

Near Crofton, Maryland 21114

David J.

Job Details: 10/04/2023

"Customer complaint she had removed spray arm to clean filter and could not get spray arm back on arrived today and verified complaint found. Customer had removed spray armed as was stated, and could not get it back on had to remove spray, arm support brace to be able to reset spray arm tested unit unit is now working as intended. Customer paid service call job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED22RFXFN

Near Arlington, Virginia 22204

Christian C.

Job Details: 10/04/2023

Installed thermostat and defrost timer. Set temps to recommended. Left old parts with cx.

We serviced a

AMANA RANGE

Model AGR6303MMS0

Near Falls Church, Virginia 22042

Christian C.

Job Details: 10/04/2023

Installed bake igniter. Tested unit oven is now heating up. All burners are working. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Woodbridge, Virginia 22192

Richard B.

Job Details: 10/04/2023

CX complant. Ice in freezer. Prior diagnosis found unit needs door assembly . Inspected door assembly and door looks good to install. This unit has wires and tubes that feed through the bottom door hinge. Will need two techs to install . Will also need a hose fitting in stock. Please call CX with earliest appointment. RB; ordrng 1 4373559 (fitting)

We serviced a

WHIRLPOOL DRYER

Model WED9400SW2

Near Washington, District of Columbia 20003

Shawn D.

Job Details: 10/04/2023

"replace heater then tested and unit now heats good, collected remaining for labor. unit is good to go"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Washington, District of Columbia 20012

Sherwood

Job Details: 10/04/2023

cx complaint door not sealing. arrived confirm issues installed all parts and used blow dryer to smooth out gasket. all doors now making com-plete seal. repair complete.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Washington, District of Columbia 20011

Sherwood

Job Details: 10/04/2023

cx complaint noit working. arrived instale lid lock. unit is now locking and starting a cycle. no error codes after repair. job complete.

We serviced a

JENNAIR COOKTOP

Model JGCP536HM00

Near Woodstock, Maryland 21163

Justin S.

Job Details: 10/04/2023

cx complaint ja cktp all knobs off some flames low please see closing docs to verify warranty. Replaced parts igniting on all burners. Unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED27DQXDB01

Near Marriottsville, Maryland 21104

Justin S.

Job Details: 10/04/2023

CX complaint ice maker not working. Found water fill tube frozen. Defrosted it and jump 't' and 'H' terminals. Harvest arms did not move. New ice maker is needed.; ordrng 1 4317943 (icemaker only)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Bear, Delaware 19701

Taylor F.

Job Details: 10/04/2023

Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the temps to be the same as last visit and the one before. 45 in the rc and 32 in the fc. Pressures on arrival were 12in vacuum and 70psi. Equalized pressures were 12psi open to both evaps. Ran test 4 and had 2psi on low side and 90 on the high when on RC evap. Had 0psi and 100psi when on the FC evap. Called WPTL and he recomended pressure testing sytem again. Ordering 3way valve and drier. Cannot reschedule at this time. 2CT SEALED SYSTEM; ordrng 1 W10143759 (drier (service)) and 1 W11575003 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Midlothian, Virginia 23114

John P.

Job Details: 10/04/2023

Installed LEDs tested working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Quinton, Virginia 23141

Chris B.

Job Details: 10/04/2023

replaced jazz board unit working as desighned

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Midlothian, Virginia 23112

John P.

Job Details: 10/04/2023

Confirm CX is complaint of knob separated also found timer very hard to turn ordering timer and knob; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)

We serviced a

KITCHENAID ICE MAKER

Model KUID308ESS2

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 10/04/2023

"Cx complaint unit leaks. Inspected and found the pressure regulator on the valve had cracked and causing leak when water is running. Replaced valce using pre-id parts, turn ed on water and no leaks were found. Didn't run unit because cx wants to clean drain hose. Uniut checks good. Cx paid $395.60 for full repair."

We serviced a

JENNAIR REFRIGERATOR

Model JFFCF72DKL05

Near Sykesville, Maryland 21784

Justin S.

Job Details: 10/04/2023

CX complaint freezer drawer is falling off track. it appears that one of the rails is missing some parts. CX was instructed that the slide is suppose to be 'missing' teeth by design. No parts broken or missing. Unit is good

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Sykesville, Maryland 21784

Justin S.

Job Details: 10/04/2023

CX complaint grills/grates will not stay in place - cooktop. Replace grates. Still sliding off of cooktop. Called techline spoke with bruce. Said there was nothing wrong with unit. Unit works as designed.

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Takoma Park, Maryland 20912

Sherwood

Job Details: 10/04/2023

cx complaint not heating. arrived installed part and still not heating. heater ohm is good. board is getting voltage. ordering. tco and high limit is good. ordering harness; ordrng 1 W11310055 (harness)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Gloucester Point, Virginia 23072

Lucas R.

Job Details: 10/04/2023

"cx complaint unit not completing cycle, checked unit found f9e1 long drain code, found open lbu wire to pump, repaired wire, tested, heard loud squeel from belt and pully. parts in stock.; ordrng 1 W11591637 (harness) and 1 W11239857 (belt) and 1 W10721967 (cam)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS05

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 10/03/2023

Installed new transformer. Found old bad transformer took out the lightbulb. NTO bulb.; ordrng 1 W10886919 (bulb)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Myrtle Beach, South Carolina 29572

Paul F.

Job Details: 10/03/2023

Installed new bulb. All check ok.

We serviced a

WHIRLPOOL OVEN

Model JJW9530DDS

Near Myrtle Beach, South Carolina 29577

Paul F.

Job Details: 10/03/2023

Installed new hinge kit. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 10/03/2023

"Customer complaint is not making ice. Found frost and ice build up around the icemaker bail arm preventing it from coming down to check the ice. Cycled the harvest, fill and themristor all checked ok."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ08

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 10/03/2023

"Customers complaint is units fan does not work on medium or high, only low. Found unit has a bad control board. Nto part.; ordrng 1 W11342846 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Conway, South Carolina 29526

Paul F.

Job Details: 10/03/2023

Installed new control and also found the hot valve was completely broken off of the disepnser. NTO valve.; ordrng 1 W11210463 (water valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Myrtle Beach, South Carolina 29588

Paul F.

Job Details: 10/03/2023

Installed new fan. All check ok.

We serviced a

AMANA MICROWAVE

Model AMV2307PFB07

Near Myrtle Beach, South Carolina 29577

Paul F.

Job Details: 10/03/2023

Installed new part. Al check ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 10/03/2023

Customer complaint is unit nto working at all. Found melted wires in the terminal block. NTO parts.; ordrng 1 W11365011 (power cord) and 1 W11573809 (terminal block)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Conway, South Carolina 29527

Jason T.

Job Details: 10/03/2023

"Cx complaint, no lint is collecting at the vent, found exhaust vent to the outside clogged with wet lint...limited air flow at the outside vent, advised cx to contact a vent cleaning company to resolve the issue. Tested all unit circuits, checked ok...during cycle operation found noises from the idler and rear roller support, installed from van stock, verified all unit functions for proper operation, cycle temperature tested at 140 degrees...working as designed.; ordrng 1 349241T (support,roller JT VS) and 1 WP691366 (pulley-idr JT VS), used 1 349241T (ROLLER-SUPPORT), and 1 WP691366 (IDLER-PULLEY) from stock"

We serviced a

AMANA REFRIGERATOR

Model ART308FFDW10

Near Conway, South Carolina 29526

Jason T.

Job Details: 10/03/2023

"Cx complaint, no-cool...tested the sealed system, found condenser clogged with oil, unable to clear, cut out the filter drier and found contamination in the system, no trace of any oil...pics on SD. Called tech line and spoke with Kurt to document findings...non-repairable unit. Cx will be contacted in reference o the unit."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Conway, South Carolina

Jason T.

Job Details: 10/03/2023

"Installed control and convection fan motor, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AMS0

Near Myrtle Beach, South Carolina 29588

Jason T.

Job Details: 10/03/2023

"Cx complaint, unit will not start a cycle, tested all circuits, found 120 vac harness at the control backed out of the connector. Repaired the loose connection and verified 120 vac at the control circuit, ran factory diagnostics to test, calibrate and verify unit operation...working as designed."

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Myrtle Beach, South Carolina 29588

Jason T.

Job Details: 10/03/2023

"Cx complaint, no power...no display, found termianl connection burned at L1. Repair estimate total : $304.79 Cx approved the repair, installed terminal block from van stock, verified all unit functions for proper operation...working as designed. (PAID IN FULL credit card) Advised cx parts warranty 1 year, service visit-labor 30 day warranty.; ordrng 1 279320 (terminal block JT VS), used 1 279320 (TERMINAL KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Georgetown, South Carolina 29440

Jason T.

Job Details: 10/03/2023

"Cx complaint, not cooling-freezing properly, tested the sealed system, found compressor pumping at .04 amps indicating a restriction in the sealed system, unit needs a rework. Ordering all parts needed to complete the repair, advised cx parts will direct ship to the house, contact VIA dispatch to schedule a return visit ionce received, cx agreed, 5 parts on order.; ordrng 1 W11407409 (EVAPORATOR) and 1 W11480426 (COMPRESSOR) and 1 W11512423 (CONDENSER) and 1 W11490399 (FILTER-DRIER) and 1 876764 (valve)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Georgetown, South Carolina 29440

Jason T.

Job Details: 10/03/2023

"Installed all parts ordered, also used screw from van stock to complete the repair, ran factory disagnostics to test, calibrate and verify unit operation...working as designed.; ordrng 1 W10752187 (screw JT VS), used 1 W10752187 (SCREW) from stock"

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS00

Near Lothian, Maryland 20711

David J.

Job Details: 10/03/2023

"Customer complaint of food, stains inside of door description of ticket was that there was a gasket broken. Arrived today and found nothing defective. Just old food residue inside of door. Explain to customer that we are not a cleaning service and directed her to a cleaning company everything on unit is working properly and explained, how units work now job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Upper Marlboro, Maryland 20772

David J.

Job Details: 10/03/2023

Customer complaint freezer door has small dent. Arrived today and verified complaint. Found dent in FC door. Order for return visit and will call to schedule once it arrives. ; ordrng 1 W11435351 (Fc door stainless)

We serviced a

MAYTAG WASHER

Model MVWC415EW0

Near Norfolk, Virginia 23509

Zachery R.

Job Details: 10/03/2023

"cx complaint unit making loud noises and not advancing through cycles. checked unit, unit displaying f7e6 motor fault, f0e2 over suds. ran test cycle. come to find defective gercase, oil leaking from bearings. quoted cx, cx unsure for repair atm, collected $139 service fee advised cx ticket is open for 30 days."

We serviced a

KITCHENAID REFRIGERATOR

Model KBLO36FTX03

Near Richmond, Virginia 23238

Joseph D.

Job Details: 10/03/2023

Customer complaint local confirmed complaint 10% Frost pattern and compressor pulling point 4 amps suction tube barely warm unit will need compressor and evaporator most likely replacement. Two as techs please to remove built-in unit from the wall. Evaporator currently backordered; ordrng 1 W10276644 (Compressor) and 1 WPW10195923 (Evap) and 1 WPW10195923 (Repair kit)

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Upper Marlboro, Maryland 20772

Leon

Job Details: 10/03/2023

Replace the igniter and tested unit everything worked as it should

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Upper Marlboro, Maryland 20774

Davonte

Job Details: 10/03/2023

"cx complained unit was freezing food, confirmed cx complaint. unit temp was at 55 degrees. inspected evap, didnt have a full frost pattern. after ohming out the thermistor i got 29.3k ohms while under ice. replaced thermistor advised cx to give unit some time to reach freezing ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Bowie, Maryland 20716

Davonte

Job Details: 10/03/2023

"cx complained unit wasnt cleaning dishes, confirmed cx coimplaint after running diag test. i got error codes f7e1, f4e3. no heat, and wash motor failure. after ohming out the heating element i got OL. cx wants repair done all at once. unit will need heating element and sump with motor.; ordrng 1 W10518394 (element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Huntingtown, Maryland 20639

Shawn D.

Job Details: 10/03/2023

"cx complaint unit was not making ice before vacation cx said he replaced filter and went on vaction for a week and and returned unit making ice again but was small at first now is big. inspected unit and found ice looks good snapped pic, water on top of freezer gasket. checked mullion and is good. freezer gaslet is hard and has to be causing the issue for water on top of it. compressor then kicked and does nto sound good makes alot of tinging noise. after 15 minutes still sounds the same so pulled fridge out and noise is coming form the compressor and needs to be rpelaced before it wont work at all. ordering freezer gasket and compressor kit for return; ordrng 1 WPW10714545 (freezer gasket) and 1 W11209866 (compressor kit) and 1 WPW10143759 (uvdrier) and 1 w10913906 (coupler)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Upper Marlboro, Maryland 20772

Leon

Job Details: 10/03/2023

"Client complaint was dishes wasn't coming out dry. Seeing that the control wasn't giving any voltage to the dispenser. Replace dispenser and control tested unit, everything worked as it should"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Lancaster, Pennsylvania 17602

Justin L.

Job Details: 10/03/2023

As per previous visit was able to access unit and replace pump. Tested unit and found leaking from pinholes in hoses. Ordering hoses and once in office will need to set return; ordrng 1 W10899966 (discharge hose) and 1 W11244231 (drain hose)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Stafford, Virginia 22556

Robert W.

Job Details: 10/03/2023

Replaced harness and temp sensor unit is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Culpeper, Virginia 22701

Robert W.

Job Details: 10/03/2023

Replaced valve and tested unit is working properly.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Dumfries, Virginia 22026

Tanner B.

Job Details: 10/03/2023

"1-W11346197 mag 1- W11325604 inverter 1-W10915651 cover IF CX calls back.. CX paid service call only . F1e6 error on MW, runs for 30secs before giving error .. no heat. Found waveguide COVER damage(top) pulled both covers and didnt find debris .. pulled unit tested mag, reading .9ohms and not shorted .. pulled mag and found the antenna melted.. inspected the waveguide for damage and debris . couldnt find either .. THERE IS A RISK ON REPAIRING UNIT , COULD FAIL AND PARTS / LABOR ARE NOT REFUNDABLE.. Explained that too cx and cx understands .. Noted on TY card its a risk to repair unit.. unit would need Mag and inverter .. Parts that are needed are in qoute and pic in quickpics .."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Spotsylvania Courthouse, Virginia 22551

Thomas B.

Job Details: 10/03/2023

Cx complaint unit is not working properly inspected unit removed and replaced the control and tested unit for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Boyds, Maryland 20841

Julian H.

Job Details: 10/03/2023

CX complaint about unit freezing items on Rc & chirpping sound when water is dispensed found that house has a strong water pressure pulled unit out & close valve & slowly opened until noise was gone checked temps on arrival RC35* FC1* Rc is set at 41* called TL ask me to check thermistor resistance found it little off 8600ko issue with ui & thermistor; ordrng 1 W11087438 (motor-evap) and 1 W11577100 (ui)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Vienna, Virginia 22182

Richard B.

Job Details: 10/03/2023

"CX complant. Doors dont close good. . Prior diagnosis found units doors dont close good. When going to install doors the mullion strips box was open and mullion strip is seperating . Also , top hinges need replacing as they need updating to the newer style closers with sloped edges and updated cams. Reordering mullion strip and updated closers Further work needed. RB; ordrng 1 WPW10121046 (extension) and 1 WP2307857 (extension) and 2 W11673500 (hinge)s and 1 w11590864 (mullion strip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Lancaster, Pennsylvania 17601

Justin L.

Job Details: 10/03/2023

Cx states still no cool. Was able to access unit and first visit was a FAE1 fan not running this visit was F7E1 compressor not running. Removed evap cover and found only frost and heavy build up top row of evaporator. Verified fans running in test 56 and ran test 40 cooling and frost pattern never progressed. Pulled wattage and found 88Watts in test 40 but dropped as low as 62. Contacted techline and spoke to Derek who sent all findings to engineering who determined sealed system repair needed. Ordering parts needed for repair along with 3 call count. Once parts are in office will need to set return; ordrng 1 W11109499 (drier) and 1 W11455472 (compressor) and 1 W11455370 (evaporator) and 3 W11506635 (process stub coupler)s and 1 876765 (tubing kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Lancaster, Pennsylvania 17601

Justin L.

Job Details: 10/03/2023

Cx compalint unit not making ice. Was able to access unit and verify concern. Verified icemaker getting 119.8 VAC attempted to jump with no luck. Unit will need icemaker and setting return for Fri 10/6/23; ordrng 1 W11556926 (icemaker)

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Norfolk, Virginia 23505

Carl A.

Job Details: 10/03/2023

"cxc omplaint of unit making a grinding noise checked unit and called techline and spoke with TJ and adise to to pull splutch down did so splutch stuck to the houseing of the drive shaft and splutch , once down found oil leaking from gear case was advise to order the following parts; ordrng 1 W11454372 (Gearcase) and 1 W10528947 (drive hub kit) and 1 W11223765 (SCREW) and 1 W11397111 (WASHPLATE)"

We serviced a

KITCHENAID OVEN

Model KOSE507ESS00

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 10/03/2023

"cxcomplaint of unit not coming on and door not opeing ,checked unit to find completely dead and ohmed out all componeets to find an open thermostat replaced both parts tested unit works as designed break down as follows 1/WP4449751,thermostat,1/WPW10545255,thermal fuse,service call break down as follows service call 120.00parts 126.35shipping 15.00labor 110.00sub total 371.35tax 7.58grand total 378.93deposit 378.93"

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXLE05

Near Alexandria, Virginia 22315

Lloyd B.

Job Details: 10/03/2023

Cx complained the ice bin did not pull out. Inspected the unit and found that the left side rail was not pulling out. Applied lubrication to the rail and tested and it now pulls out. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Hartly, Delaware 19953

Taylor F.

Job Details: 10/03/2023

"Cx complaint is unit not completing cycles. Tested inspected and verifed complaint. Found the unit had an f8e1 error code and had a defective inlet valve. Replaced valve from VS and unit is now working as designed. Job is complete.; ordrng 1 W11210459 (valve TF VAN STOCK), used 1 W11210459 (VALVE TF VAN STOCK) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Dover, Delaware 19901

Taylor F.

Job Details: 10/03/2023

Cx complaint is wet clothes at the end of the cycle. Foudn unit had f9e1 error code and drain hose is connected with no air gap to 2in PVC and has to push 3+FT of water up pipe until it turns and drains into main. Cx needs to correct drain issue for unit to work properly. Job is complete.

We serviced a

AMANA COOKTOP

Model AK2T30E4

Near Dover, Delaware 19901

Taylor F.

Job Details: 10/03/2023

Found the cooktop to be defective on arrival. Found part is NLA and a cosmetic issue. Unit is non repairable. Job is complete.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Spotsylvania Courthouse, Virginia 22551

Thomas B.

Job Details: 10/03/2023

Cx complaint unit is not working properly inspected unit found thermal fuse blown also found clogged vent tubing recommended cx get a vent cleaning otherwise the fuse will blow again. Unit now functions Normally after replacing fuse thermal

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM6

Near Ruther Glen, Virginia 22546

Thomas B.

Job Details: 10/03/2023

Cx complaint unit is not working properly inspected unit found wash pump not kicking on removed and replaced the sump assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Thomasville, Pennsylvania 17364

Sal R.

Job Details: 10/03/2023

"Per the previouse tech ,I was able to access and replace the hot side vale. I was able to open the valve manauley and ran a test 12 auto test. Unit is opperating as designed."

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