We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Ashburn, VA 20147
Daniel J.
Job Details: 10/04/2023
concerns with unit running and no alerts from the timer going off when cooking is done turned on end tone set sound to high tested beep tested again without opening door stayed on for five mins not heating no interior light just cooling fan called tech line deemed normal. informed safety of findings
We serviced a
JENNAIR OVEN
Model JES9800CAS02
Near Williamsburg, VA 23185
Justin W.
Job Details: 10/04/2023
installed cx supplied parts cx PIF 200 confirmed parts replaced began working. advised cx to do a burnoff for new bake element cx agreed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Bristow, VA
Tanner B.
Job Details: 10/04/2023
"CX Concern the unit not making ice. found the unit w/ e5 error and frozen fill tube. cx stated the fc door was left open and created frost in fc 2 days before he noticed the IM wasnt making ice .. checked fans and door switches.. ran test 57 and verified IM operation, ran heater on test 19 and cleared fill tube. units IM filled on 45 .. cycled power and ran IM test again and then checked for error .. E0 error .. allow 24 hrs too make ice .."
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Potomac, MD 20854
Roberto I.
Job Details: 10/04/2023
Replaced part. Unit tested ok
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Vienna, VA 22180
Jason A.
Job Details: 10/04/2023
CX complaint FRIDGE no icemaker. Replace icemaker harness. Jumper icemaker to start harvest. Icemaker completed harvest & water fill. NO LEAKS. Check water in ice mold. Advised CX allow 24hrs for ice to produce. Select max ice max cool > JJ
We serviced a
JENNAIR REFRIGERATOR
Model JFC2087HRS
Near Williamsburg, VA 23185
Justin W.
Job Details: 10/04/2023
cx complaint filter stuck. removed filter. advised cx that if they have any other trouble to call back with in 30 days.
We serviced a
JENNAIR MICROWAVE
Model JMW8527DAS
Near Wellsville, PA 17365
Sal R.
Job Details: 10/04/2023
"CX complaint is that the oven door now opens past 90 degrees and will not close / stay sealed. I found that the unit will need new hinges and CX wasts to replace the gasket/ door seal. UNit will nee 1 hinge kite (12002489), 1 door seal (WP71001970), and 1 tub high temp adhesive (WPY055980). I quoted CX for the cost of repair. I collectec $90.00 for service charges due to unit being 2 units in 1 home service trip. CX discuss with wife and call back if repair is wanted due to age of unit ."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Washington, DC 20011
Samuel R.
Job Details: 10/04/2023
replaced control and calibrated unit.recleared presure hose and unit is now working properly
We serviced a
KITCHENAID FREEZER
Model KRFC604FSS01
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 10/04/2023
"i was able to access unit and replace the compressor and orion board as per previous visit. I pulled unit into a 30in vacuum and charged system with 4.5oz of R134A. I found unit began to cool. i also ran test 120 and foun IM harvested and found home postion, ran test 97 and found IM filled. advised cx 24hs for cooling, 48hrs for ice. unit checks good."
We serviced a
MAYTAG DRYER
Model MEDC200XW3
Near Hyattsville, MD 20782
Samuel R.
Job Details: 10/04/2023
cx complaint unit is not heating inspected unit and found unit not getting 240v.checked l1-120v and checked l2-30.4v.cx will need someone to check outlet as unit needs 240v to work properly
We serviced a
WHIRLPOOL MICROWAVE
Model WMH1162XVQ1
Near Westminster, MD 21157
Brian R.
Job Details: 10/04/2023
"cx complaint is numbers dont really show and buttons dont work or respond when pressing,. checked unit. buttons dont work and all bars on numbers dont show. will order new panel and micro computer is no longer available. as soon as part is in office will schedule.; ordrng 1 W10211460 (Panel Asy White)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB00
Near Reisterstown, MD 21136
Brian R.
Job Details: 10/04/2023
cx complaint s with a leak out of the lower left side and door for filter broke off as well. says theres always water on the floor. units O-O-W and went that with her. was able to fix and secure door. found lower drawer froze in freezer and drain hold plugged. has frozen fruit covering hole and when defrosting it was leaking out. was able to clear all ice and clear drain. unit now checks. job complete. cx will pay 139 service.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Gainesville, VA 20155
Tanner B.
Job Details: 10/04/2023
"CX Concern the unit ui actting irratic, flashing, screen freezing , beeping randomly.. found ui w/ power but giving f6e3 error.. replaced the ui and tested unit. UI now responding.. informed cx to clean unit 1x monthly w/ affresh or distilled white vinegar may be better . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Leesburg, VA 20175
Daniel J.
Job Details: 10/04/2023
fridge icemaker wont stop making ice when trying to turn off with bail arm arm doesnt stay in palce removed and replaced icemaker cycled while inspecting evap in freezer nothing blocking the fan no cooling concerns
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near York Haven, PA 17370
Fred G.
Job Details: 10/04/2023
"cx complaint unit leaves clothes wet at end of cycle intermittently even after last repair. inspected unit and entered diag and found 0 saved error codes. ran test 1 and filled unit with water and drained it. i then ran test 4 and found unit drained all water out. i ran test 7 and found unit spun the basket at full speed. cx is using 2 Tbps of HE detergent, cx uses normal cycle. I found spin is on. cx uses mostly cold water. ran a quick wash while I called TL. I found the quick was finished without issue. drain hose and stand pipe are installed correct. TL thinks its either the door lock or the console. ordering both. once parts are avaiable please reach out cx and set up a return visit.; ordrng 1 W11325569 (console) and 1 W11565030 (door lock)"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 10/04/2023
"cx complaint units drum is not turning but heater is staying on. inspected unit and found 248.5vac to unit with good polarity. I found when timer is turned to a time postion the heater element is coming on with out hitting the start button. i found when start button is pressed the drum is not rotating. i found heating element failed and the coil touched ground and took the thermal fuse out. qouted cx and cx accepted. replaced parts with van stock and found unit now checks good. cx paid in full; ordrng 1 WP3392519 (thermal fuse (FG VS)) and 1 279838 (element (FG VS)), used 1 WP3392519 (THERMAL FUSE), and 1 279838 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Pikesville, MD 21208
Shane M.
Job Details: 10/04/2023
cx complaint the agitator snapped off. could confirmed. found washplate broken piece of plastic. replaced agitator washplate.
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Newport News, VA 23606
Orbie
Job Details: 10/04/2023
cx complaint unit leaking. verified complaint. replaced sump and motor. tested unit. appears to be working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Wellsville, PA 17365
Sal R.
Job Details: 10/04/2023
CX complaint is was that the FC door handle pulled off of the door. CX lost set screws. I was able to install provided handel and set screws from CX. I handle is secure to FC door. I colledted $165.00 for service/labor charges via check
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 10/04/2023
Cx complaint unit is not working properly inspected unit removed and replaced the support hook tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Haymarket, VA 20169
Tanner B.
Job Details: 10/04/2023
"CX concern the unit melting ice, water dripped from chute / im box.. found the fc temp at 2 degrees and rc at 37 degrees . fans working in fc/rc.. E5 error on IM , IM does cycle and fill . Test 36 , the icebox fan going in and out for a bit then cuts on but not enough rpm.. Need to cycle power to get rid of E5 error and replace icebox fan; ordrng 1 W10846539 (icebox fan)"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Fredericksburg, VA 22401
Robert W.
Job Details: 10/04/2023
Replaced FC door and tested door is sealing properly.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Haymarket, VA 20169
Tanner B.
Job Details: 10/04/2023
Adjusted lf burner head and tested unit. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Haymarket, VA 20169
Tanner B.
Job Details: 10/04/2023
"cx concern the unit leaks when the unit was off , found valve failed allowing the unit to fill and leak out of tub . unit needs new valve assembly and kickplate. new built home, not closed on yet; ordrng 1 WPW10327249 (valve) and 1 W10909064 (kickplate)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near ,
Ezra M.
Job Details: 10/04/2023
"unit showing error f8-e1, found water line kinked behind unit. new build. also found water inlet nut loose, tightened nut."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Stephens City, VA
Ezra M.
Job Details: 10/04/2023
"gas smell, long preheat times. unit running on natural gas, had propane orifice in valve. replaced orifice with nat gas orifice, found end of burner misshapen and not adjusting properly, ordering burner, tested unit, started preheat at 3.32, finished preheat at; ordrng 1 W11220387 (burnr-oven)"
We serviced a
WHIRLPOOL DRYER
Model WED500RLW0
Near Sterling, VA 20164
Simon
Job Details: 10/04/2023
CX complaints dryer making noise .Inspected unit more than 20 min runs loaded wet towels and clothes .no noise found .unit works as designed.SZ
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LW00
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 10/04/2023
Cx complaint of a loud rattle removed and replaced the diode tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Leesburg, VA 20175
Daniel J.
Job Details: 10/04/2023
washer not starting cycles powers on found stirker failed replaced ran diag unit now working
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HL11
Near Vienna, VA 22180
Jason A.
Job Details: 10/04/2023
"CX complaint FRIDGE UNDER COUNTER no cool. NO display. New switch box damaged - appears to be used. Box was retaped. See SDpics Tested unit by taping down switch. Compressor started up & noisey. Check inverter box has 120VAC but almost zero AC or DC at CN500 brn to blu.Called techline TL stated there is already a SR Got 3.4VDC at inv box blu brn. & .54W / 0.86A compressor is running. Pushed unit back into cabinet & plug unit in - compressor fans not running with switch taped down. 2CountSealSystR600 > JJ; ordrng 1 W11568794 (control , switch box) and 1 W11592421 (harness upr drwr) and 1 W11596028 (Compressor OOS) and 1 W11592422 (Inv box 10+ WP)"
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Leesburg, VA 20175
Daniel J.
Job Details: 10/04/2023
concerns with lighting some dim one out per service pointer replaced all single point with new three point leds no all lights are working
We serviced a
JENN-AIR RANGE
Model JES9860CAS02
Near Washington, DC 20002
Shawn D.
Job Details: 10/04/2023
replaced the ui and temp sensor and tested and all buttons works oven heats good. unit is good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Haymarket, VA 20169
Tanner B.
Job Details: 10/04/2023
"cx concern the unit humming very loud , couldnt replicate noise . I did find condensor line and filter drier touching rear metal cover. adjusted the cover . Job complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Richardsville, VA 22736
Danny R.
Job Details: 10/04/2023
unit is doing funny stuff filling while runing and doesnt stop will need control and watr vavle ive seen where the cap and harness could be the cuase of control having issues will kep those parts too; ordrng 1 W11519742 (control) and 1 W11220230 (water vavle)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Spotsylvania Courthouse, VA 22551
Danny R.
Job Details: 10/04/2023
installed parts checksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Spotsylvania Courthouse, VA 22551
Danny R.
Job Details: 10/04/2023
found box cut up and cruched corner of tank is bent ad miss marked not and bottom frame is bent and wobbly needs new tank; ordrng 1 W10909756 (tub-dishwr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Manheim, PA 17545
Justin L.
Job Details: 10/04/2023
As per previous visit was able to access unit and replace part. Watched as it went through harvest and fill unit now checks good no further work needed
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Fredericksburg, VA 22405
Robert W.
Job Details: 10/04/2023
"Cx Complaint is the unit is leaking, inspected unti and found in diag unit is leaking from gearcase, Called techline and explained everything and what all was changed techline is sending ticket for review."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Millersville, MD 21108
Dustin F.
Job Details: 10/04/2023
"CX complaint: LED issuesInspected unit, confirmed unit in Range for S code dispatched with. repalced LEDS and tested unit. unit now working as intended."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hampton, VA 23666
Justin W.
Job Details: 10/04/2023
cx complaint unit off balance. checked unit to find suspension weak. replaced and tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Mechanicsville, VA 23111
Joseph D.
Job Details: 10/04/2023
"Replaced drain pan, only to find unit leaking from valve hose not inserted all the way reinserted tubing in valve and unit no longer leaking did note damage to bottom of cabinets adjacent to refrigerator"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Richmond, VA 23230
Joseph D.
Job Details: 10/04/2023
customer complaint unit not draining confirmed complaint found faulty secondary drain hose replaced and unit now draining as designed; ordrng 1 WP3385556 (Drain hose van stock dj)
We serviced a
KITCHENAID OVEN
Model KSGG700ESS1
Near Washington, DC 20010
Samuel R.
Job Details: 10/04/2023
replaced control and tested unit now working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Sterling, VA 20164
Simon
Job Details: 10/04/2023
CX complaints DW doors keeps closing.Inspected unit replaced the upper and lower racks unit good to go.SZ
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Woodbridge, VA 22192
Richard B.
Job Details: 10/04/2023
"CX complant. Dishwasher dosent wash. Inspected unit and found fill valve error ,vent wax error , draining error and singlre speed motor error , Unit dosent fill but valve buzze Good water supply. Motor dosent run , Ordering sump, control fill valve vent wax motor and bezel . Not in stock , RB; ordrng 1 W11348059 (control) and 1 W11545290 (bezel) and 1 W11649995 (vent) and 1 W11434044 (fill valve) and 1 W11416362 (sump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Gerrardstown, WV 25420
Ezra M.
Job Details: 10/04/2023
"not cooling, fc at 55 degress, unit pulling .263 amps, compressor warm, discharge tube cool, condenser cool, all fans working. unit has leak. ordering compress, evaporator, drier and couplers.; ordrng 1 W11546692 (evaporator) and 1 W11504449 (evap coupler a) and 1 W11506619 (evap coupler b) and 1 W11580057 (compressor) and 1 W11504415 (comp coupler a) and 1 W11504431 (comp coupler b) and 1 W11506619 (comp coupler c) and 1 W11506635 (process stub) and 1 W11504416 (process stub coupler) and 1 W11109499 (drier-tube) and 1 W11504433 (drier coupler) and 1 W11504447 (drier coupler)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 10/04/2023
Cx complaint unit is not working properly inspected unit found ice tray for ice maker has snapped ordering new ice maker qouted 425.29 cx paid in full By CC ordering part; ordrng 1 W10908391 (icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFL25EVMS00
Near Gore, VA 22637
Ezra M.
Job Details: 10/04/2023
"fc gasket not completely sealed, ice in freezer. heated and reshaped gasket, verified all gaskets seated properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near Arlington, VA 22201
Christian C.
Job Details: 10/04/2023
Installed water valve. Cycled IM still did not fill. Found wire to fill valve cut. Called Techline. Unit being sent for review. Left old valve with cx.
We serviced a
MAYTAG DRYER
Model MGD8630HW0
Near Bethesda, MD 20817
Roberto I.
Job Details: 10/04/2023
"Cx complaint eror codes pops up on display.Ran diag, found F3E3 error. Tested inlet thermistor from control board (J14-4 to J14-2), resistance reading 59Kohm at 71F (good). Unit needs control board W11310053 and inlet thermistor W11396709; ordrng 1 W11310053 (control board)"
We serviced a
MAYTAG DRYER
Model MGD7230HW3
Near York, PA 17404
Sal R.
Job Details: 10/04/2023
"CX complai t i sthat the unit is dropping time rappedly when in the sencing cycles. I found that the unti has a F3E2 error code stored in diag. I cleated the code , wet a paper towel and laied it on the sensor bars. I started a reg cycle and found the unit todrop time repidly. I am ordering 1 sensor (WPW10298258) and 2 sensor bars (WP3387223). Once the parts are avalibel, please have someone from the office call to set a return date.; ordrng 1 WPW10298258 (sensor) and 2 WP3387223 (sensor bar)s"
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS
Near Hamilton, VA 20158
Daniel J.
Job Details: 10/04/2023
dishwasher not draining removed water from tub with shop vac removed drain pump slight motor hum when testing found glass blocking fins replaced tested with new drain pump moving water during wash cycle and draining no leaks and heating at the end with fan running normal operation
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Bridgeville, DE 19933
Michael E.
Job Details: 10/04/2023
"CX complaint: low flow message and rattling sound. Tested and verified complaint. Unit failed air flow test but only when connected to house venting. The blower housing is rattling badly and i was unsuccessful in correcting this. Advbised CX to have venting cleaned or replaced. Ordering blower wheel, housing and seal. Cannot reschedule due to only few left on system.; ordrng 1 WP697772 (blower wheel) and 1 W11596046 (seal) and 1 W10888146 (housing)"
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near Dayton, MD 21036
Justin S.
Job Details: 10/04/2023
CX complaint jennair gas range - the burners do not always ignite. the customer has to light them. Confirmed complaint. House is on LP. Removed all burners and cleaned them. Checked Gas jet sizes for all burners. Front center burner the simmer jet was for NG 0.78mm and not LP 0.50mm per installtion guide. Replaced jet with corrct size. All burners are igniting within 5 seconds. Unit is good and now safe to use
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Lothian, MD 20711
Shane B.
Job Details: 10/04/2023
cx complaint is the unit shaking violently and running for 20min or more with 1min left on display. i found no codes saved. used inspection mirror to see that the upper 2 shipping bolts are still installed. lower shipping bolts are removed. i took the top 2 bolts out. found no damage to the drum. ran service cycle. unit spun smoothly. unit is working as designed.
We serviced a
WHIRLPOOL STACKABLE
Model CET9000GQ2
Near Chambersburg, PA 17202
Andrew S.
Job Details: 10/04/2023
Cx complaint is that the unit is resetting again after coins are inserted. Upon arrival I found that it is resetting at various times when inserting coins. I removed the front panel and verified that the optic sensor is aligned properly and that spacer was still in place. I found that the optic sensor is not functioning. I am ordering the coin slot. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 WPW10133242 (Coin Slot)
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS0
Near Fayetteville, PA 17222
Bernard M.
Job Details: 10/04/2023
"Replaced control, preheated to 350, used thermocoupling to read temp.When unit reached 350, thermocoupling reading was 360. Unit checks good"
We serviced a
JENNAIR FREEZER
Model JBZFL18IGX00
Near Arlington, VA 22204
Christian C.
Job Details: 10/03/2023
"cx complaint freezer was working intermittently, then stopped making ice for 4 months until randomly started working last night. inspected unit ran test 120 IM passed. Ordering IM.; ordrng 1 W11646196 (ice maker assembly)"
We serviced a
AMANA COOKTOP
Model AK2T30E4
Near Dover, DE 19901
Taylor F.
Job Details: 10/03/2023
Found the cooktop to be defective on arrival. Found part is NLA and a cosmetic issue. Unit is non repairable. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Millsboro, DE 19966
Michael E.
Job Details: 10/03/2023
"Docu,mented door dent left RC door and right side body dent."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Dover, DE 19901
Taylor F.
Job Details: 10/03/2023
Cx complaint is wet clothes at the end of the cycle. Foudn unit had f9e1 error code and drain hose is connected with no air gap to 2in PVC and has to push 3+FT of water up pipe until it turns and drains into main. Cx needs to correct drain issue for unit to work properly. Job is complete.
We serviced a
WHIRLPOOL DRYER
Model Med4500mw0
Near Herndon, VA 20171
Richard B.
Job Details: 10/03/2023
"CX complant. Dryer not heating. Dryer getting 123 and 123 with 246 volts across the poles. Found after leaning unit forward the TCO is open. Replaced TCO with van stock and tested unit. Not working as designed. Job completed, RB; ordrng 1 W10900067 (tco van stock), used 1 w10900067 (TCO van stock) from stock, ordrd 1 w10900067 (TCO van stock)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hartly, DE 19953
Taylor F.
Job Details: 10/03/2023
"Cx complaint is unit not completing cycles. Tested inspected and verifed complaint. Found the unit had an f8e1 error code and had a defective inlet valve. Replaced valve from VS and unit is now working as designed. Job is complete.; ordrng 1 W11210459 (valve TF VAN STOCK), used 1 W11210459 (VALVE TF VAN STOCK) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Herndon, VA 20171
Richard B.
Job Details: 10/03/2023
"CX complant. Dishwasher leaking. Inspected unit and when getting into diagnostics , Found tough button dosent respond. When in diag found stuck key error code , door open and also diverter cant find home position. Found dried calcium deposits underneath diverter but did not leak in test wash. Ordering sump assembly , spray arm for clogged orrifaces and also console for stuck button. AIG contract. Not in stock. Further work needed. RB; ordrng 1 W11165145 (console) and 1 W11178672 (sump) and 1 W10858786 (spray arm)"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE05
Near Alexandria, VA 22315
Lloyd B.
Job Details: 10/03/2023
Cx complained the ice bin did not pull out. Inspected the unit and found that the left side rail was not pulling out. Applied lubrication to the rail and tested and it now pulls out. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Aldie, VA 20105
Daniel J.
Job Details: 10/03/2023
smoking from left front burner when in use removed burner cap soot on burner head called tech line sugguesting burner head and burner cap with orifice being replaced used gas sniffer no signs of leaks from valve called saftey to inform tech line sugguested parts covering. COVERING PARTS AND LABOR no soot or debris on base of orifice holder; ordrng 1 W11344538 (burner caps) and 1 W11344746 (burner head left front)
We serviced a
KITCHENAID OVEN
Model KOSE507ESS00
Near Virginia Beach, VA 23455
Carl A.
Job Details: 10/03/2023
"cxcomplaint of unit not coming on and door not opeing ,checked unit to find completely dead and ohmed out all componeets to find an open thermostat replaced both parts tested unit works as designed break down as follows 1/WP4449751,thermostat,1/WPW10545255,thermal fuse,service call break down as follows service call 120.00parts 126.35shipping 15.00labor 110.00sub total 371.35tax 7.58grand total 378.93deposit 378.93"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Clifton, VA 20124
Tanner B.
Job Details: 10/03/2023
Installed new inner oven door liner . Job complete
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Norfolk, VA 23505
Carl A.
Job Details: 10/03/2023
"cxc omplaint of unit making a grinding noise checked unit and called techline and spoke with TJ and adise to to pull splutch down did so splutch stuck to the houseing of the drive shaft and splutch , once down found oil leaking from gear case was advise to order the following parts; ordrng 1 W11454372 (Gearcase) and 1 W10528947 (drive hub kit) and 1 W11223765 (SCREW) and 1 W11397111 (WASHPLATE)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clifton, VA 20124
Tanner B.
Job Details: 10/03/2023
"Installed new splutch and shifter , tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Lancaster, PA 17601
Justin L.
Job Details: 10/03/2023
Cx compalint unit not making ice. Was able to access unit and verify concern. Verified icemaker getting 119.8 VAC attempted to jump with no luck. Unit will need icemaker and setting return for Fri 10/6/23; ordrng 1 W11556926 (icemaker)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW1
Near Scottsville, VA 24590
Eric F.
Job Details: 10/03/2023
"Checked unit, cx says last load dispensed properly. Checked brand of detergent, cx using kirkland brand pods. I believe the pods are intermittently causing the dispenser door to hang up. Advised cx to try liquid detergent and call back if any further issues arise ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Lancaster, PA 17601
Justin L.
Job Details: 10/03/2023
Cx states still no cool. Was able to access unit and first visit was a FAE1 fan not running this visit was F7E1 compressor not running. Removed evap cover and found only frost and heavy build up top row of evaporator. Verified fans running in test 56 and ran test 40 cooling and frost pattern never progressed. Pulled wattage and found 88Watts in test 40 but dropped as low as 62. Contacted techline and spoke to Derek who sent all findings to engineering who determined sealed system repair needed. Ordering parts needed for repair along with 3 call count. Once parts are in office will need to set return; ordrng 1 W11109499 (drier) and 1 W11455472 (compressor) and 1 W11455370 (evaporator) and 3 W11506635 (process stub coupler)s and 1 876765 (tubing kit)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Sterling, VA 20164
Simon
Job Details: 10/03/2023
CX complaints MW when turn it on making noise.Inspected unit found the turn table motor not turning and makes noise.unit need new turn table motor ordered turntable motor .2nd tech needed.; ordrng 1 W10642989 (turn table motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Vienna, VA 22182
Richard B.
Job Details: 10/03/2023
"CX complant. Doors dont close good. . Prior diagnosis found units doors dont close good. When going to install doors the mullion strips box was open and mullion strip is seperating . Also , top hinges need replacing as they need updating to the newer style closers with sloped edges and updated cams. Reordering mullion strip and updated closers Further work needed. RB; ordrng 1 WPW10121046 (extension) and 1 WP2307857 (extension) and 2 W11673500 (hinge)s and 1 w11590864 (mullion strip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Centreville, VA 20121
Tanner B.
Job Details: 10/03/2023
"cx concern the unit making a very loud hum, arrived today and couldnt replicate issue.. everything is working as designed.. informed cx to record noise if it happens again. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Boyds, MD 20841
Julian H.
Job Details: 10/03/2023
CX complaint about unit freezing items on Rc & chirpping sound when water is dispensed found that house has a strong water pressure pulled unit out & close valve & slowly opened until noise was gone checked temps on arrival RC35* FC1* Rc is set at 41* called TL ask me to check thermistor resistance found it little off 8600ko issue with ui & thermistor; ordrng 1 W11087438 (motor-evap) and 1 W11577100 (ui)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Edenton, NC 27932
Branden R.
Job Details: 10/03/2023
came out replace gasket and steamed . unit now running as designed .
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 10/03/2023
Cx complaint unit is not working properly inspected unit removed and replaced the control and tested unit for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Harrisonburg, VA 22802
Danny R.
Job Details: 10/03/2023
unit is leaking the bellow had failed at bottom replaced with preid part checks ok
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Dumfries, VA 22026
Tanner B.
Job Details: 10/03/2023
"1-W11346197 mag 1- W11325604 inverter 1-W10915651 cover IF CX calls back.. CX paid service call only . F1e6 error on MW, runs for 30secs before giving error .. no heat. Found waveguide COVER damage(top) pulled both covers and didnt find debris .. pulled unit tested mag, reading .9ohms and not shorted .. pulled mag and found the antenna melted.. inspected the waveguide for damage and debris . couldnt find either .. THERE IS A RISK ON REPAIRING UNIT , COULD FAIL AND PARTS / LABOR ARE NOT REFUNDABLE.. Explained that too cx and cx understands .. Noted on TY card its a risk to repair unit.. unit would need Mag and inverter .. Parts that are needed are in qoute and pic in quickpics .."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Norfolk, VA 23513
Carl A.
Job Details: 10/03/2023
cx complaint of unit not cooling took temp readings of 36 in RC 5 in FC unit seem to be normal at time .called techline spoke with Kirt found error code FAE1 ran unit through diag and determind problem to be with contorl and ui as advise; ordrng 1 W11455229 (CNTRL-ELEC) and 1 W11664671 (PANEL-UI)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Culpeper, VA 22701
Robert W.
Job Details: 10/03/2023
Replaced valve and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Norfolk, VA 23513
Carl A.
Job Details: 10/03/2023
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Stafford, VA 22556
Robert W.
Job Details: 10/03/2023
Replaced harness and temp sensor unit is working properly.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Norfolk, VA 23513
Carl A.
Job Details: 10/03/2023
replaced both parts tested and calibrated unit works as designed
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Lancaster, PA 17602
Justin L.
Job Details: 10/03/2023
As per previous visit was able to access unit and replace pump. Tested unit and found leaking from pinholes in hoses. Ordering hoses and once in office will need to set return; ordrng 1 W10899966 (discharge hose) and 1 W11244231 (drain hose)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Reisterstown, MD 21136
Marc M.
Job Details: 10/03/2023
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Upper Marlboro, MD 20772
Leon
Job Details: 10/03/2023
"Client complaint was dishes wasn't coming out dry. Seeing that the control wasn't giving any voltage to the dispenser. Replace dispenser and control tested unit, everything worked as it should"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near White Post, VA 22663
Ezra M.
Job Details: 10/03/2023
"noise, tested damper, sounds normal. evap fan sounds normal, found ice maker making knocking noise while rotating. ordering ice maker.; ordrng 1 W11556926 (ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Huntingtown, MD 20639
Shawn D.
Job Details: 10/03/2023
"cx complaint unit was not making ice before vacation cx said he replaced filter and went on vaction for a week and and returned unit making ice again but was small at first now is big. inspected unit and found ice looks good snapped pic, water on top of freezer gasket. checked mullion and is good. freezer gaslet is hard and has to be causing the issue for water on top of it. compressor then kicked and does nto sound good makes alot of tinging noise. after 15 minutes still sounds the same so pulled fridge out and noise is coming form the compressor and needs to be rpelaced before it wont work at all. ordering freezer gasket and compressor kit for return; ordrng 1 WPW10714545 (freezer gasket) and 1 W11209866 (compressor kit) and 1 WPW10143759 (uvdrier) and 1 w10913906 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Broadlands, VA 20148
Demonte S.
Job Details: 10/03/2023
Removed all Ice from the Evaporator . Checked the Harness to the Evaporator. Brown Harness has backed out. Fixed Harness. Installed Thermistor. Unit went into a Defrost. Unit is starting to Cool. ( any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bowie, MD 20716
Davonte
Job Details: 10/03/2023
"cx complained unit wasnt cleaning dishes, confirmed cx coimplaint after running diag test. i got error codes f7e1, f4e3. no heat, and wash motor failure. after ohming out the heating element i got OL. cx wants repair done all at once. unit will need heating element and sump with motor.; ordrng 1 W10518394 (element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlottesville, VA 22902
Eric F.
Job Details: 10/03/2023
"Intalled parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Upper Marlboro, MD 20774
Davonte
Job Details: 10/03/2023
"cx complained unit was freezing food, confirmed cx complaint. unit temp was at 55 degrees. inspected evap, didnt have a full frost pattern. after ohming out the thermistor i got 29.3k ohms while under ice. replaced thermistor advised cx to give unit some time to reach freezing ."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Falls Church, VA 22046
Christian C.
Job Details: 10/03/2023
Installed heating element. Teseted unit no errors and no leaks.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Upper Marlboro, MD 20772
Leon
Job Details: 10/03/2023
Replace the igniter and tested unit everything worked as it should
We serviced a
WHIRLPOOL ICE MAKER
Model KRMF706ESS01
Near Hanover, MD 21076
Israel R.
Job Details: 10/03/2023
Installed new parts and tested. Unit is back to normal operations.; ordrng 1 W11492867 (evaporator) and 2 WPW10143759VP (drier)s and 1 W11506635 (Coupler)
We serviced a
KITCHENAID REFRIGERATOR
Model KBLO36FTX03
Near Richmond, VA 23238
Joseph D.
Job Details: 10/03/2023
Customer complaint local confirmed complaint 10% Frost pattern and compressor pulling point 4 amps suction tube barely warm unit will need compressor and evaporator most likely replacement. Two as techs please to remove built-in unit from the wall. Evaporator currently backordered; ordrng 1 W10276644 (Compressor) and 1 WPW10195923 (Evap) and 1 WPW10195923 (Repair kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Ashland, VA 23005
Thomas B.
Job Details: 10/03/2023
Cx complaint unit is leaking from cracked valve ordering inlet valve assy ; ordrng 1 WPW10238100 (isolation valve)