Service History 160 - VIA Appliance

We serviced a

JENNAIR REFRIGERATOR

Model JFFCF72DKL05

Near Sykesville, MD 21784

Justin S.

Job Details: 10/04/2023

CX complaint freezer drawer is falling off track. it appears that one of the rails is missing some parts. CX was instructed that the slide is suppose to be 'missing' teeth by design. No parts broken or missing. Unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Hampton, VA 23666

Justin W.

Job Details: 10/04/2023

cx complaint frost and ice forming in upper freezer compartment. called techline spoke to Chris was advised to place perma gum behind door seal where gap in rc meets cabinet. cx does not want permagum to be placed behind door seal. advised cx to call cx service .gap is in upper left corner of rc.

We serviced a

KITCHENAID ICE MAKER

Model KUID308ESS2

Near Gettysburg, PA 17325

Bernard M.

Job Details: 10/04/2023

"Cx complaint unit leaks. Inspected and found the pressure regulator on the valve had cracked and causing leak when water is running. Replaced valce using pre-id parts, turn ed on water and no leaks were found. Didn't run unit because cx wants to clean drain hose. Uniut checks good. Cx paid $395.60 for full repair."

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Rockville, MD 20850

Roberto I.

Job Details: 10/04/2023

"CX complaint wet clothes at the end of the cycle.Ran test mode, found F0E5 euspension ok, found basket moving loose and gearcase shaft mofing up and down. Ran manual speed, found unit slowing down and not reaching a good speed. Unable to remove agitator, found it stuck with the shaft. Quoted repair $798.20, with $250 labor for gearcase W11454734, splutch W10721967, hub W10528947and agitator W11550891 replacement. **2 COUNTS**. Cx declined. Collected $120 with check; ordrng 1 W11454734 (gearcase) and 1 W10721967 (splutch) and 1 W10528947 (hub) and 1 W11550891 (agitator) and 1 2 counts"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Midlothian, VA 23112

John P.

Job Details: 10/04/2023

Confirm CX is complaint of knob separated also found timer very hard to turn ordering timer and knob; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS01

Near Arlington, VA 22209

Christian C.

Job Details: 10/04/2023

Installed water valve. Tested water dispenser x10 no signs of leaks. Left old valve with cx.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Quinton, VA 23141

Chris B.

Job Details: 10/04/2023

replaced jazz board unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model NFW7200TW10

Near Baltimore, MD 21231

Alexander D.

Job Details: 10/04/2023

"cx complaint unit wont drain or spin. cx tried replacing drain pump on his own but still having same problem. inspected unit and verified complaint. diagnostic codes 22 door latch, 01 water fails to drop below low water reset, 3e over current motor wont turn. ran quicktest cycle and door locked, water filled, drum started to tumble for a couple turns but stopped and wouldnt do anything else. skipped to next step but it just came back saying PA. found control not sending power to drain pump. control is no longer available. advised cx part is no longer being made. cx said hes going to try to find it himself and will call back if he needs us to install it. advised service call is good for 30days. cx paid 120 service call with c/c"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Midlothian, VA 23114

John P.

Job Details: 10/04/2023

Installed LEDs tested working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Baltimore, MD 21209

Shane M.

Job Details: 10/04/2023

installed all parts. calibration mode. unit working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Bear, DE 19701

Taylor F.

Job Details: 10/04/2023

Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the temps to be the same as last visit and the one before. 45 in the rc and 32 in the fc. Pressures on arrival were 12in vacuum and 70psi. Equalized pressures were 12psi open to both evaps. Ran test 4 and had 2psi on low side and 90 on the high when on RC evap. Had 0psi and 100psi when on the FC evap. Called WPTL and he recomended pressure testing sytem again. Ordering 3way valve and drier. Cannot reschedule at this time. 2CT SEALED SYSTEM; ordrng 1 W10143759 (drier (service)) and 1 W11575003 (valve)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Timonium, MD 21093

Alexander D.

Job Details: 10/04/2023

"cx complaint unit keeps stopping randomly throughout cycle. she originally thought it was pausing because it was getting off balance but then she found it will spin good if it can make it that far. inspected unit and verified complaint. f8e1 long fill error stored. test cycle completed properly but gave f8e1 error again when it was finished. had good waterflow coming in both valves. pressure hose checks good. also found alot of white dust behind pulley as if teeth are skipping and theres a skidmark on pulley too. ordering control, splutch and belt. parts in stock. scheduled return visit for 10/19; ordrng 1 W11626074 (control) and 1 W10721967 (splutch) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED27DQXDB01

Near Marriottsville, MD 21104

Justin S.

Job Details: 10/04/2023

CX complaint ice maker not working. Found water fill tube frozen. Defrosted it and jump 't' and 'H' terminals. Harvest arms did not move. New ice maker is needed.; ordrng 1 4317943 (icemaker only)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ1

Near Timonium, MD 21093

Alexander D.

Job Details: 10/04/2023

"when i started pulling unit out, small counter to the right of unit started lifting up. i was pulling very gently when it started lifting up so it must have been like that already, made cx aware. replaced control and temp sensor. noticed 2 wires got pinched between control panel and back panel. one wire is going to bake relay, other is going to broil relay. spliced wires so unit will work in meantime. tested unit and it finished preheating to 350 within 10min. ordering main harness. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11452622 (main harness)"

We serviced a

JENNAIR COOKTOP

Model JGCP536HM00

Near Woodstock, MD 21163

Justin S.

Job Details: 10/04/2023

cx complaint ja cktp all knobs off some flames low please see closing docs to verify warranty. Replaced parts igniting on all burners. Unit is good

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Perry Hall, MD 21128

Alexander D.

Job Details: 10/04/2023

"cx complaint unit cutout midcycle and started flashing error code and running drain pump nonstop. inspected unit and verified complaint. f8e4 float switch open, f7e1 single speed wash motor failure, f10e2 vent electrical problem. found water in drip tray. noticed serial# in range of service pointer for heater replacement and heater still has brass colored bushings, pic saved. doesnt seems heater has leaked yet, bushings still in tact and no signs of leaks in cutout. tried running test cycle to see where water in drip tray is coming from but will only run drain pump. replaced sump asm and heater from v/s. tested unit. completed test cycle this time but no leaks at this time. found streaks inside door coming from vent and seems tub gasket may not be sealing. ordering vent and tub gasket; ordrng 1 W11545539 (vent gasket) and 1 W11649995 (vent) and 1 W11483553 (tub gasket) and 1 W11537778 (heater(AD v/s)), used 1 W11537778 (HEATER(AD v/s)) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Washington, DC 20011

Sherwood

Job Details: 10/04/2023

cx complaint noit working. arrived instale lid lock. unit is now locking and starting a cycle. no error codes after repair. job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB1

Near Lochearn, MD 21207

Shane M.

Job Details: 10/04/2023

"installed control, ui & panel. unit working properly."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Washington, DC 20012

Sherwood

Job Details: 10/04/2023

cx complaint door not sealing. arrived confirm issues installed all parts and used blow dryer to smooth out gasket. all doors now making com-plete seal. repair complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near New Windsor, MD 21776

Justin S.

Job Details: 10/04/2023

CX didnt know why we were there repairs made prior to our visit. Checked unit out and unit was good.

We serviced a

WHIRLPOOL DRYER

Model WED9400SW2

Near Washington, DC 20003

Shawn D.

Job Details: 10/04/2023

"replace heater then tested and unit now heats good, collected remaining for labor. unit is good to go"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFG02

Near Kensington, MD 20895

Brian F.

Job Details: 10/04/2023

"Cx states frost in FC, inspected and confirmed. No gaps in FC gasket, found small gap in top left of RC gasket, ordering washer kits to raise door and eliminate gap.; ordrng 1 WP487576 (washer) and 1 WP489467 (washer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Woodbridge, VA 22192

Richard B.

Job Details: 10/04/2023

CX complant. Ice in freezer. Prior diagnosis found unit needs door assembly . Inspected door assembly and door looks good to install. This unit has wires and tubes that feed through the bottom door hinge. Will need two techs to install . Will also need a hose fitting in stock. Please call CX with earliest appointment. RB; ordrng 1 4373559 (fitting)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Henrico, VA 23231

Chris B.

Job Details: 10/04/2023

cx comp unit will not agiatte insp unit found faulty shifter repalced shifter tested unit working as desighned collected 120 sc 110 labor 15 ship 3.05 tax 50.88 part total collected cx paid in full check 298.93

We serviced a

AMANA RANGE

Model AGR6303MMS0

Near Falls Church, VA 22042

Christian C.

Job Details: 10/04/2023

Installed bake igniter. Tested unit oven is now heating up. All burners are working. Unit is working as designed.

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE500ESS02

Near Germantown, MD 20876

Ricardo S.

Job Details: 10/04/2023

"Cx complains that the convection option not working, inspected unit, ran test mode, found an error code f2e1 stuck keypad.. connections cks ok, upper oven door opens more then 90 degrees angle.. leaks hot air to the console,, vnet problem.. the cooling fan cks ok. order ui and hinges for upper door; ordrng 1 W11086141 (console) and 2 W10825778 (hinge-door)s and 2 W11044775 (hinge-recv)s and 1 WP482338 (adhesive)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED22RFXFN

Near Arlington, VA 22204

Christian C.

Job Details: 10/04/2023

Installed thermostat and defrost timer. Set temps to recommended. Left old parts with cx.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Severna Park, MD 21146

Dustin F.

Job Details: 10/04/2023

"Upon arrival, found diffuser broken in box. Air channel caved in. reordering.; ordrng 1 W11236851 (Diffuser(reorder))"

We serviced a

KITCHENAID DISHWASHER

Model KUDC03FVSS2

Near Crofton, MD 21114

David J.

Job Details: 10/04/2023

"Customer complaint she had removed spray arm to clean filter and could not get spray arm back on arrived today and verified complaint found. Customer had removed spray armed as was stated, and could not get it back on had to remove spray, arm support brace to be able to reset spray arm tested unit unit is now working as intended. Customer paid service call job complete."

We serviced a

MAYTAG WASHER

Model MVW7230HW

Near Chesapeake, VA 23322

Branden R.

Job Details: 10/04/2023

"cx complaint unit getting stuck in spin cycle , checked unit and everything chekced good no error codes stored to unit. gearcase checked good along with motor . ordering control for repair .; ordrng 1 W11419171 (control)"

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Fairfax, VA 22030

Jason A.

Job Details: 10/04/2023

CX complaint UPR & LWR ovens doesnt heat. Replaced upr & lwr TOD. Check for error codes. F8E0 fan speed error F1E1 ACU UI com error. Test both ovens heat BAKE/ BROIL/CONV elements & fans conv & cooling fans work. Advised CX to use lower oven only until blowers & controls are replaced > JJ; ordrng 1 W11449114 (UI) and 1 W11448961 (Apl Mgr) and 2 W11248652 (Upr & Lwr cooling fans)s

We serviced a

WHIRLPOOL RANGE

Model WEC310S0FS4

Near Prince George, VA 23875

John P.

Job Details: 10/04/2023

Installed control elements light assembly and gaskets tested working as design

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Newport News, VA 23602

Orbie

Job Details: 10/04/2023

"cx complaint unit not cooling. verified complaint. unit has wall of ice at evap. defrosted evap, went to replace harness w/ bimetal to find heater harness has different connector on it. model number incorrect. corrected model number is 04. unit needs correct harness to complete repair; ordrng 1 W11566475 (harness)"

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Louisa, VA 23093

Eric F.

Job Details: 10/04/2023

Confirmed cx complaint front left burner not igniting. Found Service Pointer W11643965 pertaining to issue. Adjusted burner per service pointer recommendations.

We serviced a

MAYTAG WASHER

Model MEDB835DC4

Near Raccoon Ford, VA 22701

Danny R.

Job Details: 10/04/2023

found the blower wheel lose and coming off reinstalled wheel checksok o

We serviced a

KITCHENAID FREEZER

Model KRFC704FPS05

Near Kensington, MD 20895

Brian F.

Job Details: 10/04/2023

"Cx states food occasionally freezes in RC, condensation in FC. Avg temps for past 6 hours were 37 in RC, 4 in FC, 35 in pantry, 20 in ice bin. Thermistors all reading correctly, compressor and condenser fan working, both evap fans spinning, damper opening and closing. Adjusted temps to 38 and -1, set flipper mullion to always on. Unit is working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Gloucester, VA 23061

Lucas R.

Job Details: 10/04/2023

"replaced tvub, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Pasadena, MD 21122

Dustin F.

Job Details: 10/04/2023

"CX complainjt: unit stopped working during cycledrained unit, found wire at drain hose connector broken at connector. repaired harnass for meantime while we have lower harness ordered. tested unit. unit working as intended for now.; ordrng 1 W11643701 (Lower Harnass)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Quinton, VA 23141

Chris B.

Job Details: 10/04/2023

cx comp unit will not dry clothes insp unit found unit does heat and tumble and paper does stick to lint trap when unit is running found unit does vent to roof found elm does click on and off while in use advised cx of use and care tested unit no errors unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Pasadena, MD 21122

Dustin F.

Job Details: 10/04/2023

"replaced control, calibrated then ran test cycle. unit now working as intended."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Stafford, VA 22556

Robert W.

Job Details: 10/04/2023

"CX Complaint is the unit is frosting in the FC. Inspected unit and found the FC door not closing properly pulled door and found rail not closing properly fixed rail and tested unit and FC door is now closing and working properly, Also found the frame for crisper not sitting properly causing draws to not open. Ordering Frame and brace.; ordrng 1 WP67006185 (Frame) and 1 W10832723 (Brace)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Aberdeen, MD 21001

Neil H.

Job Details: 10/04/2023

the console isn't responding ordering control and console; ordrng 1 W11583883 (CNTRLELEC) and 1 W11565020 (CNTRL-ELEC)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Woodbridge, VA 22193

Tanner B.

Job Details: 10/04/2023

"Left corner of lid is broken, not locking .. needs new lid .; ordrng 1 W11259006 (lid)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Baltimore, MD 21229

Shane M.

Job Details: 10/04/2023

cx complaint the unit isnt making ice and right door handle is loose. found a stripped screw mount for right door handle unit will need a door. found bail arm on icemaker caught in rotation causing icemaker to fail in cycle. replaced icemaker. icemaker working properly. ordering right door w name plate; ordrng 1 LW10913407 (right door) and 1 W11223753 (nameplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Charlottesville, VA 22901

Eric F.

Job Details: 10/04/2023

"Confirmed cx complaint unit not cooling. Found bottomm RC mullion separated from cabinet. Documented with WP, unit non repairable."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Dover, DE 19901

Frederick R.

Job Details: 10/04/2023

CX complaint is low water flow and unit shuts off. Inspected/tested and replaced dispenser from pre-id. Also inserted hose screen for CX to help with any well sediment. Did witness and F6E1 code and UI screen went blank. Could not get to do it again but CX stated its intermitent. Ordering control and user interface. Ticket nee3ds AIG approval so cannot reschedule.; ordrng 1 W11478525 (fascia) and 1 W11510463 (control)

We serviced a

KITCHENAID MICROWAVE

Model KHMS2050SSS3

Near Washington, DC 20012

Sherwood

Job Details: 10/04/2023

cx complaint mw keeps beeping and starts on it owe. arrived and found that display control has short and is starting on its owe. all connectiong were good cx will need a new display control. gave qoute will reach out if they wish to proceed with repair. left mw unplugged

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Smyrna, DE 19977

Frederick R.

Job Details: 10/04/2023

"CX complaint is WM noise. Upon arrival I inspected and found nothing wrong with the suspension but replaced anyway because prior tech ordered. No basket on site but found unit basket seized to gearcase splines. Used penetrating fluid and hamer to get basket free. Put basket back in and unit stoll had same issue. Inspected underneath unit and found improper belt installed and splutch and motor pulley covered in black soot from loosed belt. Relaced motor, blet and splutch from VS. Calibrated unit and retested and the WM is now working properly. Job is complete; ordrng 1 W10721967 (splutch FRVS) and 1 W11283592 (motor-drve FRVS) and 1 W11239857 (belt FRVS), used 1 W11283592 (MOTOR FRVS), 1 W10721967 (cam FRVS), and 1 W11239857 (BELT FRVS) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVW6500MBK0

Near Washington, DC 20002

Shawn D.

Job Details: 10/04/2023

replaced gearcase and tested no nosie. cx didnt beleieve me she came down and we ran unit and she agreed now sounds good. unit is good to go

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Clayton, DE 19938

Frederick R.

Job Details: 10/04/2023

Replaced sump/motor per prior diagnosis. Tested unit after repair and it is now working properly. Ran for 10mins and no leaks. Job is complete

We serviced a

JENNAIR COOKTOP

Model JGC3536GS01

Near Ellicott City, MD 21042

Justin S.

Job Details: 10/04/2023

the part is just the book not the actual conversion kit(pic). confirmed the part number and it shows the orifice for this part number. called the cx and informed her; ordrng 1 W10686634 (cnvrsn-kit(please check part before scheduling))

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JB5

Near Dover, DE 19904

Frederick R.

Job Details: 10/04/2023

CX complaint is dented panel. Inspected and verified. New construction. Replaced panel from pre-id. Unit is now repaired. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Beaverdam, VA 23015

Thomas B.

Job Details: 10/04/2023

Cx complaint unit is not working properly inspected unit found rear of refrigerator section is frozen over completely ordering the fan motor prior 1yr and harness to fix the issue. Qouted 169.41 cx paid in full By CC ; ordrng 1 WPW10277799 (harns-wire) and 1 W10633627 (motor-evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Wilmington, DE 19810

Taylor F.

Job Details: 10/04/2023

"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Replaced compressor, drier, coupler and evap from previous diagnosis and unit is now working as designed. job is complete."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Bumpass, VA 23024

Thomas B.

Job Details: 10/04/2023

Cx complaint unit is not working properly inspected unit I cannot find any issues ran through diagnostics no errors found cx is overloading unit cx states she has been known to stuff it full informed cx no more than 3/4 due to flop room also cx had a load that she showed me that came out still wet the consistency of the clothing is a Mass Absorber of water which I informed due to this consistency may have to run a drain and spin for this type of material. Ran auto test cycle unit is making up to max speed spin without issue and has no play in the drum. Unit is working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WFG320M0MB0

Near Dover, DE 19901

Frederick R.

Job Details: 10/04/2023

"CX complaint is oven door fell off. Inspected unit and found both hinges bent and defective. When CX openeddoor the entire door fell out due to hinges and caused almost every part of door to become defective, broken glass, handle, supports etc. Ordering all door parts and hinges. Kelly appliance came out and looked at unit and told them everything was fine and didnt even attempt to reset hinges and mount properly with broken glass and all and told them the door was fine. Reset hinges but they were too bent to put back into place. Advised CX to not use oven until repair was made for safety reasons. Cannot reschedule due to FBO parts. Spoke to at Branden WPTL to report findings and sent pics. Damages caused bymalfunction of hinges.; ordrng 2 W10883315 (brkt-mntg)s and 1 W11620485 (handle) and 1 W11620489 (glass) and 1 W11620722 (glass outer) and 2 W11569276 (support)s and 2 W10857234 (hinge-door)s and 1 W11178521 (nameplate) and 1 W11620488 (side left) and 1 W11620488 (side right) and 1 W11105139 (brkt-glass) and 2 W11104748 (gasket-wnd)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Front Royal, VA 22630

Ezra M.

Job Details: 10/04/2023

"lights flickering, alarm chiming. replaced left rc door switch, no change, ordering UI and control.; ordrng 1 W11579559 (UI) and 1 W11224256 (control)"

We serviced a

KITCHENAID RANGE

Model KSGG700EBS2

Near Lincoln, DE 19960

Frederick R.

Job Details: 10/04/2023

"CX complaint is burners too high and soot and parts burnt. Inspected/tested and found unit not converted to LP. Over the course of the year it has cause considerable non consealable damage to all burners and orfice holders. Also 2 valaves are suck on manifold. Ordering LP conv, all burners and caps, orfice holders, and manifol. Cannot resched because thjis needs Lowes auth plus burners FBO.; ordrng 1 W11662212 (orfice holder) and 1 W11186509 (orfice holder) and 1 W11186526 (orfice holder) and 1 W11186522 (orfice holder) and 1 W11186518 (orfice holder) and 1 W11679667 (manifold assembly) and 1 W11087486 (spud-orfce) and 1 W11436985 (conversion kit) and 2 W11443577 (burner)s and 3 W11443594 (burner)s"

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE05

Near Midlothian, VA 23112

Joseph D.

Job Details: 10/04/2023

Replace all LEDs and top two right hand side LEDs and refrigerator compartment do not light I have found they have 5 volts DC from led driver when manual States 12 volts plus or minus 10% is the proper voltage unable to check power from led driver due to trim over top of cabinet builder going to remove trim and must replace LED driver when available; ordrng 1 W11368839 (Led driver)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fredericksburg, VA 22406

Robert W.

Job Details: 10/04/2023

"CX complaint is the unit isnt getting down to temp , Inspected unit and found the unit is at 50Deg in Fc pulled FC evap and found frost pattern only on cap tube ohm out thermistor in the ice and its good unit went into a defrost fans are working compressor is running, Called SS tech and showed issue tech said unit has a leak in system somewhere, Order nitrogen, compressor, drier,evap couplers, couplers; ordrng 1 Nitrogen (Nitrogen) and 1 W11546692 (Evap) and 1 W11504448 (Coupler ev) and 1 W11506620 (Coupler ev) and 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gloucester, VA 23061

Lucas R.

Job Details: 10/04/2023

"cx complaint no operation, checked unit. DOA, 120 vac at acu, ohmed all components,found open latch solenoid and inlet valve. advised cx office would contact to schedule.; ordrng 1 W11513246 (control) and 1 W11513255 (valve) and 1 W11513248 (latch)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Alexandria, VA 22307

Demonte S.

Job Details: 10/04/2023

Installed Sump Motor. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Bowie, MD 20715

David J.

Job Details: 10/04/2023

"Customer complaint unit is leaking out front of unit after previous tech visit he had found water is leaking after about 10 minutes out front left of unit arrived today and verified complaint. Found unit to not be leveled correctly and leaning very far forward also found no water between inner and outer door. Inspected gasket on vent wax motor and gasket is sealed, as it should be replaced door seal and tested unit could not find any water leak while I was here. Explain to customer to keep an eye on it for a few days but as far as that machine was leaning forward, I have a feeling that had a lot to do with it because I did find water run into White overfill traps from front of door unit unit is now working as designed job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB119WFBM00

Near Alexandria, VA 22304

Demonte S.

Job Details: 10/04/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Checked the Compressor Section. Compressor isn't running. Checked the Start Device. Contacts are reading Open. I then checked the Capacitor to the Start Device. Capacitor is reading Open. I then checked voltage to the Start Device & Capacitor. White to Blue Harness Wire I'm getting 122.3 Volts. I then checked the Compressor. Pin 1 to 2 = 7.2 Ohms. Pins 2 to 3 = 11.2 Ohms. Pins 3 to 1 = 5.4 Ohms. Compressor is good. Installed a Start Device & Capacitor from Van Stock. Compressor started. Waited 30 mins. Checked the Evaporator. Evaporator has a good Frost Pattern on all coils. ( please see Sd Pictures.) If the cx calls back order the Start Device = WPW10448874 & Capacitor = WPW10350564. Don't go without parts. ( Cx doesn't want to pay for the Start Device & Capacitor. Called landlord on the Vonage app.)

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Olney, MD 20832

Marc M.

Job Details: 10/04/2023

"cx complaint unit not dispensing the fabric softener before the end of the cycle. cx uses primarily 'normal' cycle with occasionally adding th e'extra rinse' feature. entered diag and found error f5e2 and f5e3 (clearly not related to fabric softener). ran diag tests 01, 02, 03 and all valves activated (cold valve 1, cold valve 2, and hot valve 1). ran auto test 12. unit filled thru all valves independantly. possible that the main control is not activating BOTH cold valves 1 and 2 during cx selected cycle as indicated on page 20 of the tech sheet. unit will need parts.; ordrng 1 W11322901 (control) and 1 W11565030 (door lock) and 1 W11524103 (dispenser)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Alexandria, VA 22312

Demonte S.

Job Details: 10/04/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling properly. I then checked the pressures to the unit. I'm getting 120 Psi on the high side & 3 Bars on the low side. I then unplugged the unit to check equalized pressures. I'm getting 50 Psi on the high side and 40 Psi on the low side. ( Compressor Section is Iced over .) Checked wattage on the unit. I'm getting 155 Watts. Checked temperatures on the unit by running service Diagnostics. Service Test 1 - Rc Thermistor is reading 39 Degrees. Service Test 2 - Fc Thermistor is reading 8 Degrees.( Refrigerator has a installation issue cabinet is sitting flush against the Condenser Vent. Wall isn't recessed.) Called Whirlpool Techline Ref. ( Any questions please check Sd Pictures.) Per Whirlpool Techline to remove all refrigerant and put a new Drier on the unit. Cx is having the refrigerator swapped out and doesn't want anymore work done to this refrigerator. Builder is swapping the unit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Chesapeake, VA 23322

Branden R.

Job Details: 10/04/2023

"cx complaint error code e4 f8 checked unit and found no leaks coming from unit , checked drain and everything checked good found drainline running up high when manual states drain line down low along with power cord . re routed drain line and tested unit is running as designed with no error . no leaks . advised cx to keep eye on unit and call back if problem happens again ."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 10/04/2023

"replaced control, ran full diag cycle, no leaks, no errors. unit working properly"

We serviced a

WHIRLPOOL OVEN

Model WFE550S0HZ

Near Culpeper, VA 22701

Danny R.

Job Details: 10/04/2023

installed parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Newport News, VA 23601

Justin W.

Job Details: 10/04/2023

replaced ui and ice door. unit appears to be working as deesigned. advised cx to monitor and video any further issues prior to calling back in. cx agreed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Stevensburg, VA 22741

Danny R.

Job Details: 10/04/2023

icemaker was filled with ice just not running tried to get it to run but wouldnt repleced icmeaker and it worked checksok

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near York, PA 17404

Sal R.

Job Details: 10/04/2023

I was able to access and replace all parts. UNit test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Midlothian, VA 23113

John P.

Job Details: 10/04/2023

Installed fresh food evap cover tested working as designed

We serviced a

KITCHENAID COOKTOP

Model KFEG504KPS1

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 10/04/2023

Cx complaint front right element overheats and the left element has no control hot or not removed and replaced the burners now functions Normally also replaced the cooktop due to large stress fracture on glass took quickpic

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ01

Near Richmond, VA 23236

John P.

Job Details: 10/04/2023

Installed door slide assemblies tested working as design

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Germantown, MD 20876

Ricardo S.

Job Details: 10/04/2023

"Cx complains that the rc not cooling and ice maker not working, inspected unit,Rc temp is warm, Fc is cold but the fan not working, found ice stuck on fan cover,, looks like the door was not closing all the way.. the fan runs on low speed. unit need parts; ordrng 1 WPW10464673 (motor-evap) and 1 WP2163777 (blade-fan)"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Unionville, VA 22567

Thomas B.

Job Details: 10/04/2023

Cx complaint unit is not working properly inspected unit found drain pump is humming however is not draining at all tried to knock on casing to break loose fan unable to get unit to drain ordering the drain pump assy. Cx states there could be other issues unable to verify without the drain pump functioning ; ordrng 1 W11396717 (Drain pump assy)

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 10/04/2023

"Clogged cold water line due to sediment, cleared and tested for proper use unit now functions Normally educated cx on proper cleaning tips."

We serviced a

WHIRLPOOL HOOD

Model UXT4236ADS2

Near Leesburg, VA 20148

Daniel J.

Job Details: 10/04/2023

replaced fam motor tested confirmed all speeds working high med and low and also lights working

We serviced a

MAYTAG FREEZER

Model MRT118FFFH08

Near Frederick, MD 21702

Ricardo S.

Job Details: 10/04/2023

"Cx complains about frost on freezer again, i call TL.So I send some photos to the technical line to report the problem...the unit will be under review.."

We serviced a

KITCHENAID COOKTOP

Model KCES550HBL00

Near Straban Township, PA 17325

Bernard M.

Job Details: 10/04/2023

"Replaced cooktop, restored power and all burners now heat and cycle from high to low. Electricians came out and found unit wasn't getting proper 240v after previous visit. Unit checks good"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0MS0

Near Frederick, MD 21702

Ricardo S.

Job Details: 10/04/2023

"Replaced manifold assy, unit tested ok"

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near York Springs, PA 17372

Sal R.

Job Details: 10/04/2023

"Per the previouse tech, I was able to access and replace both parts. I recalibrated the unit and ran a auto test. Unit test good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Takoma Park, MD 20912

Brian F.

Job Details: 10/04/2023

"Cx states low cool in RC, inspected and confirmed. Found RC evap fan not spinning during test 57, control is sending power. Installed new RC evap cover w/ fan, tested, unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Fredericksburg, VA 22405

Robert W.

Job Details: 10/04/2023

Cx Complaint is the unit oven just clicking. Inspected unit and found no error codes tested oven and unit isnt igniting properly one click and cuts off pulled draw and found the bake connector disconnected keeping unit allowing gas to oven reseatted and tested uhnit is working properly.

We serviced a

JENN-AIR DBL WALL OVEN

Model JJW9630DDB

Near Poolesville, MD 20837

Julian H.

Job Details: 10/04/2023

CX complaint about unit when using bottom oven showing an error 4d22 no or low rpms from fan inspected found isse with lower fan at this age of oven is better to replaced both fans but bottom fan is NLA EXPLAINED TO CX SHE UNDERSTANDS

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Bristow, VA 20136

Tanner B.

Job Details: 10/04/2023

"Arrived to unit w/ water in tub.. found 120vac coming from control but not to pump, pump reads 22.9 ohms .. blue wire reading continuity but not black wire.. found a break in wire, spliced wire to test . unit is now draining.. at first unit was in lock out and not starting a cycle, just draining.. unplugged and pulled pressure hose from control and reset . ran recalibration , unit now completes diag cycle.. ordering the control anlower harness .. returning w/ pump just in case ..; ordrng 1 W11643701 (harness) and 1 W11513246 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Poolesville, MD 20837

Julian H.

Job Details: 10/04/2023

CX has broken adjuster on top rack replaced them w preid CX PIF W CHECK

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Dillsburg, PA 17019

Fred G.

Job Details: 10/04/2023

cx complaint unti makes noise while running. inspected unit and found blower wheel failed and was rubbing exhuast housing. qouted cx for wheel and cx accepted. replaced blower wheel and found unit now checks good. cx paid in check

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Stafford, VA 22556

Robert W.

Job Details: 10/04/2023

CX Complaint is the unit is making noise and unit is running 10 hrs then cuts off for 10 mins and runs 10 hrs. and cooling to much in RC. Called techline and explained issue but unit cant be diaged properly due to unt being unplugged and only plugged in a few hrs ago.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Ashburn, VA 20148

Daniel J.

Job Details: 10/04/2023

noise during spin cycle ran drain and spin normal ran diag good no errors when going ot move unit heard sqeak founf locks on base not tighten and right rear foot lower than the rest also cross beam on base loose tighten feet and crossmeneber no sqeak when moving back into place

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Newport News, VA 23606

Orbie

Job Details: 10/04/2023

cx complaint unit not heating. checked unit found open element. replaced element. unit working as designed.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Ashburn, VA 20147

Daniel J.

Job Details: 10/04/2023

per notes installed inlet valves and ran diag checked for leaks flow looks good no errors after and no leaks started quick wash hot good quick wash cold also good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Williamsburg, VA 23188

Orbie

Job Details: 10/04/2023

"upon installing new door, new door not shutting. new door warped, tried steaming gaskets and adjusting upper and lower mount to get unit to close. reinstalled old door. ordering new door to complete repair. also would like second technician on return visit; ordrng 1 w11561286 (door)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2569VEM2

Near Spotsylvania Courthouse, VA 22553

Thomas B.

Job Details: 10/04/2023

Cx complaint unit is not working properly inspected unit found ice maker not cycling removed and replaced the ice maker assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSS42QDX05

Near Williamsburg, VA 23185

Orbie

Job Details: 10/04/2023

cx complaint water leaking from unit. turned water back on as cx had it turned off. ran 3 gallons of water through unit and found no signs of any water leaking. cx paid $139 diag. called techline to document spoke to Bruce. advised unit liner is saturated with moisture and dripping. also found cracked evap pan.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Littlestown, PA 17340

Drew B.

Job Details: 10/04/2023

replaced but couldnt test bc they didnt have new cord. cx is getting new cord to replce and will then run unit.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Williamsburg, VA 23188

Orbie

Job Details: 10/04/2023

cx complaint unit going straight to done. checked unit verified complaint. lifted unit up to find belt shredded. found motor pulley very worn as well as cam. ordering parts needed to complete repair.; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)

We serviced a

WHIRLPOOL ICE MAKER

Model WRF535SMBM00

Near Abbottstown, PA 17301

Drew B.

Job Details: 10/04/2023

replaced Icemaker and unit filled and rotated the dial and operating cx paid rest by check

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Newport News, VA 23608

Justin W.

Job Details: 10/04/2023

replaced parts ordered tested unit working as designed

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