Service History 159 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Kensington, MD 20895

Roberto I.

Job Details: 09/22/2023

"CX complaint grinding noise and poor wash.Ran diag, found F4E3 error. Ran a test cycle, the 2 sray arms didn't spin at all. Both arms are also getting separated around the welding. Ordering sump/motor assy W11665769, lower spray arm WPW10491331, and middle spray arm WPW10448645.; ordrng 1 W11665769 (sump motor assy) and 1 WPW10491331 (lower spray arm) and 1 WPW10448645 (middle spray arm)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Mechanicsville, VA 23116

Chris B.

Job Details: 09/22/2023

replaced hinges tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Washington, DC 20009

Samuel R.

Job Details: 09/22/2023

defrosted all ice and installed heater probe unit is now good.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Newark, DE 19702

Taylor F.

Job Details: 09/22/2023

Cx complaint is unit not draining. Tested inspected and verifed complaint. Found the Drain pump to be defective causing the lower harness to break at the connector. Ordeirng lower harness and drain pump. Cannot rescheudle at this time. Corrected harness temp so cx has working unit.; ordrng 1 W11643701 (harness) and 1 W11399437 (pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Virginia Beach, VA 23452

Lucas R.

Job Details: 09/22/2023

"pon arrival stub on compressor too short to lok ring, solder on stub, replaced compressor and drier, pressurized to 120 psi nitro, no visible leaks, vacuumed to -30'hg 20 min, low pressure running, around -8' hg, advised cx to monitor, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Laurel, MD 20723

Emmanuel R.

Job Details: 09/22/2023

"Cs unit is not washing dishes, confirmed complaint. I found error codes f4e3 washmotor not running, verified its getting voltage but motor failed. Also f7e1 no heat, heater is also getting voltage and ohmed out ok. Ran test cycle after reseting unit and heater came on good. Unit needs a Washmotor. Quoted customer but she needs to talk to her husband. Collected $120 for svc call."

We serviced a

JENN-AIR OVEN

Model JJW2827IL01

Near Potomac, MD 20854

Julian H.

Job Details: 09/22/2023

replaced parts & working

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Brunswick, MD 21716

Ricky E.

Job Details: 09/22/2023

"customer stated that the unit was leaking from the door. customer showed pics, the unit isnt leaking from the motor and pump area.. fnd residue at the door that shows leaking from the gasket... also the unit maybe leking from the door vent.. need parts..; ordrng 1 w11483553 (gasket) and 1 w11649995 (vent assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB04

Near Richmond, VA 23234

John P.

Job Details: 09/22/2023

"Cxs complaint module in freezer not working confirm complaint 120 to module module not illuminating replaced module tested working as designed; ordrng 1 W11520324 (LED JP/VS), used 1 W11520324 (LED JP/VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW

Near Sterling, VA 20164

Simon

Job Details: 09/22/2023

"CX complaints washer has power doesnot work keeping grinding never start the cycle .Inspected unit found that the stator noisey replaced the rotor unit ones start cut off the power.unit need new stater,control board and ntc sensor.ordered stater and sensor ,controlboard.SZ; ordrng 1 W11354541 (stater) and 1 W11466597 (control board) and 1 W11320546 (sensor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Germantown, MD 20876

Ricardo S.

Job Details: 09/22/2023

"Replaced parts, reset power, evaporator fan and freezer fan not working, ran test# 3 step 4 .. no power on any of fans. cks p14 connector for dc volts 14.28 dcv.. broken wire .. THE UNIT IS UNREPAIRABLE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Damascus, MD 20872

Marc M.

Job Details: 09/22/2023

"cx complaint unit not sliding on the rollers. found that this is simply due to the feet being lowered to level the unit. per cx request, lowered the unit onto the rollers. unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bethesda, MD 20814

Shawn D.

Job Details: 09/22/2023

took unit apart found augar motor shorted snapped pics. replaced augar motor and tested and unit now dispenses ice on cubed and crush. unit is good to go

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Newport News, VA 23602

Orbie

Job Details: 09/22/2023

"cx complaint unit not working. checked unit found F4E3, F6E4. found no activity from pump. unit will need a sump to complete repair.; ordrng 1 W11613479 (sump and motor)"

We serviced a

JENNAIR MICROWAVE

Model JMV8208CS2

Near Germantown, MD 20876

Ricardo S.

Job Details: 09/22/2023

replaced interlock switches. unti cks and wotrks fine

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Hume, VA 22639

Ezra M.

Job Details: 09/22/2023

"no cool. compressor and fans running, no heat at discharge tube or condenser. ss parts and labor covered under extended warranties. compressor runnin, no heat on discharge tube, condenser fan operating, 3 way valve working. ordering compressor, fresh food evap, drier and process stub.; ordrng 1 W10832994 (compressor cbe) and 1 WPW10143759 (dryer cbe) and 1 W11492867 (ff evaporator cbe) and 1 W11506635 (process stub cbe)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Virginia Beach, VA 23452

Lucas R.

Job Details: 09/22/2023

"replaced compressor and drier, pressurized 120 psi nitrogen, no visible leaks, vecuumed to -30' hg 20 min, charged, low pressure -4' hg, advised cx to monitor, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Lewisberry, PA 17339

Andrew S.

Job Details: 09/22/2023

Cx complaint is that the unit is still going off balance with certain loads. Upon arrival I that the unit is slightly higher in the front. I was able to level it better. I then ran a manual spin and found that the spin basket empty the unit is spinning as it should. I asked cx if the unit has the issue with any other loads. Cx stated that the towels vibrate but dont go off balance but normal loads run as intended. I also found that the cx is washing the sheets on a normal cycle. I advised cx to use the Bulky items cycle. The unit is functioning as intended. Job complete

We serviced a

JENNAIR COOKTOP

Model JGC9430ADB

Near Silver Spring, MD 20902

Brian F.

Job Details: 09/22/2023

"Cx states burners not lighting. Cooktop unplugged when I arrived. Powered on tested, only burner that had issues lighting was right rear, found spark not arcing across consistently. Was able to remove burner assembly, screw that mounts electrode to burner stuck, ordering RR burner assembly.; ordrng 1 74007735 (burner asy)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Adamstown, MD 21710

Marc M.

Job Details: 09/22/2023

cx complaint unit chipping enamel on the inside is chipping and is very sharp. inspected unit and found about 4-5 inch section of enamel chipping of of the front of thr drum and rusting. unit will need new drum.; ordrng 1 W10545923 (drum)

We serviced a

WHIRLPOOL WASHER

Model MWV4505MW1

Near Claymont, DE 19703

Frederick R.

Job Details: 09/22/2023

cx COMPLAINT IS wm WILL NOT SPINN. iNSPECTED/TESTED AND FOUND NO COLD WATER COMING INTO UNIT. aFTER INSPECTION i FOUND cx HAD HOUSE VALVE REPLACED AND THE COLD WATER WAS NOT TURNING ON. tHIS IS WHAT WAS PREVENTING UNIT FROM ADVANCING. pULLED AND f8e1 CODE TO VERIFY. Turned cold water on and retested and the WM is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Newport News, VA 23602

Orbie

Job Details: 09/22/2023

cx complaint unit still has issue after repair. checked unit found issue at drain pump as well as found pressure hose hanging with piece from basket in hose. unit needs a basket to complete repair. will need to remove gearcase to change basket. tried removing spanner nut but cannot free nut without possibly cutting it off. ship basket directly to cx. advised cx to call us when she receives part. leaving unit unplugged; ordrng 1 W11219115 (basket)

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Georgetown, DE 19947

Michael E.

Job Details: 09/22/2023

CX complaint: door gaskets leaking air. Tested and verified complaint. I found i was not successful in getting original gaskets to seat in track properly. Replaced both door gaskets. Heated and reshaped gaskets. Tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW7232HW

Near Barboursville, VA 22923

Eric F.

Job Details: 09/22/2023

"Confirmed cx complaint UI non responsive. Power cycled unit, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Alexandria, VA 22308

Lloyd B.

Job Details: 09/22/2023

"Cx complained the unit did not drain. Inspected the unit and found a loose connection at the drain pump. Fixed connection and tested and it now fills, washes and drains, completed each step in diagnostics. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Newport News, VA 23606

Justin W.

Job Details: 09/22/2023

replaced ice maker tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Fairfax, VA 22030

Demonte S.

Job Details: 09/22/2023

"Installed the Compressor, Access Valve and Couplers. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 2.0 Oz's of R600. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.) ; used 2 W11506621 ( COUPLER ( DS / Vs)), 2 W11504415 ( COUPLER ( DS / Vs )), and 2 W11504431 ( COUPLER ( DS / Vs)) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newport News, VA 23608

Orbie

Job Details: 09/22/2023

"cx complaint unit not working. checked unit found F7E3. found unit locking and unlocking, then locked and wouldn't unlock. 103ohm at lid lock but unit not unlocking. ordering lid latch, cam and belt just in case due to f7e3; ordrng 1 W11513248 (lid lock) and 1 W10721967 (cam) and 1 W11239857 (belt)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Germantown, MD 20874

Ricardo S.

Job Details: 09/22/2023

Replaced gaskets. unit tested and freezer door seal cks ok .. no air leak

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Harrisonburg, VA 22802

Danny R.

Job Details: 09/22/2023

installed parts checksok

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608EPA01

Near Baltimore, MD 21212

Shane M.

Job Details: 09/22/2023

"cx complaintt he unit isnt rolling, found chunk taking out front right wheel, will need a support base for rightside. will need a 2nd tech, red dolly & 4x 2x4 wood. quote for the repairs $745.30 cx paid svc by card. 2 count needed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP370PAHW1

Near Enola, PA 17025

Fred G.

Job Details: 09/22/2023

"cx complaint unit isnt cleaning, or drying dishes. I found 0 saved error codes. I ran auto test and found wash motor does come on. I found heater does come on and I tested the amps through the circuit and found 6.8amps. I found unit is working as design. I found unit is very dirry, it could use a good clean and a clean cycle. i called TL, advised them of the condition of the unit and that i advised unit to run 2 clean cycles with Affresh and white distilled vinager. I found food parts inside and milky water in sump hole. filter was very dirty, I was able to clean it. tested every fuction and found it to be working as design."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Washington, DC 20001

Samuel R.

Job Details: 09/22/2023

cx complaint unit is not working.inspected unit and found unit to be stuck in showroom mode.got unit out of showroom mode and unit is now working properly

We serviced a

JENNAIR REFRIGERATOR

Model JSD2789AES

Near Front Royal, VA 22630

Ezra M.

Job Details: 09/22/2023

installed defrost heater and defrost timer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHW02

Near Nottingham, MD 21236

Justin S.

Job Details: 09/22/2023

the unit was unplugged when i arrived. found the pressures were equilized to 8psi. plugged the unit in and the compressor activates and low side pressure drops to -20psi and the high side pressure is 75psi. the amp draw of the compressor is .5aac. pressurized the unit with nitrogen to 140psi andr found the unit is leaking. replaced the evaporator and repressured. the unit is still leaking and found from the tube running through the drain pan. the unit needs the tube and filter replaced; ordrng 1 W11644054 (tube) and 1 WPW10143759 (dryer)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Front Royal, VA 22630

Ezra M.

Job Details: 09/22/2023

"not agitating or spinning due to failed capacitor. replaced capacitor and tested, working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Frederick, MD 21701

Marc M.

Job Details: 09/22/2023

installed parts and tested unit. unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Harrisonburg, VA 22801

Danny R.

Job Details: 09/22/2023

ran test 57 icemaker failed will need new icemaker; ordrng 1 W11658802 (icmaker)

We serviced a

WHIRLPOOL DRYER

Model WED8620HC2

Near Ellicott City, MD 21042

Dustin F.

Job Details: 09/22/2023

"CX complaint: unit makes noises when it runsInspected unit, confirmed CX complaint. found blower wheel loose. resecured wheel and tested unit. unit working as intended.;"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Williamsburg, VA 23185

Orbie

Job Details: 09/22/2023

replaced optics from jenn-air. advised cx to monitor unit. cycled power to unit. placed old pieces back in box for cx to send back to whirlpool (steve kelly)

We serviced a

WHIRLPOOL DRYER

Model GEW9200LQ0

Near Bowie, MD 20720

Davonte

Job Details: 09/22/2023

"cx stated unit isnt drying clothes on the way, inspected unit, iunit is heating as should, and cx also felt hot air coming from unit. cx stated that he'll be looking to get new unit. collected 120"

We serviced a

WHIRLPOOL MICROWAVE

Model KEMS309BSP01

Near Front Royal, VA 22630

Ezra M.

Job Details: 09/22/2023

"inverter arrived damaged, reordering inverter.; ordrng 1 W10217711 (inverter reorder)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Bowie, MD 20715

Davonte

Job Details: 09/22/2023

"cx stated that refrigerator is working as should now, she kept the part just incase it started not working again. did not installed part"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Enola, PA 17025

Fred G.

Job Details: 09/22/2023

"i was able to access unit and replace the gearcase, spin basket, slider and washplate as per previous visit. tested unit and found unit now checks good."

We serviced a

AMANA REFRIGERATOR

Model ASD2628HES

Near Silver Spring, MD 20902

Brian F.

Job Details: 09/22/2023

"Removed old filter, installed new filter, tested, unit is now working properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HW06

Near Gordonsville, VA 22942

Eric F.

Job Details: 09/22/2023

"Confirmed cx complaint unit intermittently not heating. Cx reports it happens after cooking for 15 minutes or so. Checked unit, unit working properly. Magnetron thermostat is killing power to magnetron when it gets to a certain temperature then returning power when it cools down. This is a design feature to stop magnetron from burning out, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ1

Near Silver Spring, MD 20904

Brian F.

Job Details: 09/22/2023

"Installed suspension, calibrated, ran auto test, completed with no errors. Unit is now working properly. Cx upset amount due had changed, called office, was told to collect the original quoted 75.83."

We serviced a

WHIRLPOOL UNKNOWN

Model WDT730PAHZ0

Near Hanover, PA 17331

Drew B.

Job Details: 09/22/2023

cx complaint that unit is working fine but the upper racl wheel had detached and foudn bad out dated adjusters will need new adjusters and call to resschd when approved; ordrng 1 W10712395 (adjsuters)

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290VEM7

Near Ellicott City, MD 21042

Dustin F.

Job Details: 09/22/2023

"CX complaint: FC had ice sheet and wouldnt drainInspected unit, confirmed CX complaint. Found unit falls under SP. Replaced drain tube with PRe ID drain tube kit and tested drain. unit works as intended. CX paid SVC and labor. part is covered with SP."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Leesburg, VA 20175

Simon

Job Details: 09/22/2023

CX complaints refrigrator has no power no operation not turn on.Inspected unit and found the main control burned .replaced main control .power on tested unit compressor and condeser fan works CX will wait for refrigrater to cool.unit works as designed.SZ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Frederick, MD 21702

Ricardo S.

Job Details: 09/22/2023

"Replaced parts, reset power, air flow on rc cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV01

Near Frederick, MD 21703

Marc M.

Job Details: 09/22/2023

cx complaint unit freezing in icemaker compartment. inspected and found leaking icemaker causign sheets of ice on bottom pf bin. replaced icemaker with pre id parts and tested unit. unti nwo checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Fairfax, VA 22030

Demonte S.

Job Details: 09/22/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is making a Grinding Noise. Ran Service Diagnostics on the unit. Ran Service Test 3 - Damper Control and Fan Motor Test. Damper is making a loud rattling noise. Cx confirmed this is the house that they are hearing. Unit will need Damper Control. ; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 09/22/2023

Per previous tech I was able to access and replace the gearcase and other parts after splitting the agitator to remove it from the shaft. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5500SQ2

Near Rockville, MD 20852

Roberto I.

Job Details: 09/22/2023

Replaced timer and installed knob. Unit tested ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Summit Point, WV 25446

Ricky E.

Job Details: 09/22/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bel Air, MD 21015

Neil H.

Job Details: 09/22/2023

"REPLACED THE AUGER MOTOR,BIN AND COUPLING UNIT CHECKED GOOD DISPENSING ICE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Harrisburg, PA 17111

Cody H.

Job Details: 09/22/2023

When part was removed from box found part to be defective. Ordering RC door (white) to be used on return. CX to schedule with office when part arrives and is inspected.; ordrng 1 W11023679 (RC DOOR (white))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Wilmington, DE 19810

Frederick R.

Job Details: 09/22/2023

"CX complaint is no ice. Inspected/tested. Found 2deg in FC and 38 in RC. Both taken with thermocoupler device. Test 36 IBfan blows but slow and then pics up after about a minute. Water to IM no issue. E5 error code in test 56. 57 IM harvests with no issue. Test 58 is 01. test 15 is 02. . Ordering UI, dual valve and IM. Cannot reschedule at this time due to FBO part needed.. CX has extended warranty I took pic of.; ordrng 1 W11634312 (UI) and 1 W11482383 (valve) and 1 W11658802 (Ice Maker)"

We serviced a

WHIRLPOOL DRYER

Model GEQ8858KQ0

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 09/22/2023

Cx complaint unit starts without hitting the push to start also sparking from the timer qouted 425.99 for the repair of the timer and push to start cx paid by CC ordering parts. ; ordrng 1 WP3406725 (timer) and 1 WP3398094 (relay-pts)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Bel Air, MD 21015

Justin S.

Job Details: 09/22/2023

compressor replaced 8/28. cx says the unit is still not cooling well. found temps of 12f in the freezer and 37f in the refrigerator. set to 0f and 37f. compressor amp draw is .6aac. low side pressure is jumping between -10psi and -20psi. high side pressure is 80psi. unplugged the unit and pressures equilized to 12psi. called tech support and spoke with an austin. pressurized the unit with nitrogen to 140psi and checked for leaks. bubble checked for leaks and didnt find anything. pressure dropping 2psi in 20 minutes. called tech support back and spoke with a bruce. under review

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Oxford, PA 17350

Drew B.

Job Details: 09/22/2023

replaced all parts and tested and now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Odenton, MD 21113

Davonte

Job Details: 09/22/2023

"cx complained unit wasnt cooling in the rc side, confirmed cx complaint,. unit on rc side was at 71 temos, fc side was at 2 degrees. inspected unit, evap had frost pattern. held door switch in to see if evap fan would turn on but didnt. installed new evap fan motor, but motor was spinning at a low rpm. fan was defective. orderring new fan; ordrng 1 W11024089 (evap motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Fishersville, VA 22939

Danny R.

Job Details: 09/22/2023

called tch line unit is making ice chut is keeping ice in chut and not letting it out will need to reorder door dent at top of door cx also wants doors picked up he is handicapped and cant move them; ordrng 1 LW11026363 (dor-fip)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Laurel, MD 20723

Emmanuel R.

Job Details: 09/22/2023

"Cs unit is not drying clothes and making a noise, Confirmed complaint. I found the error codes f2e1 HMI stuck key, UI is working ok at this time I beleive customer is holding the button down too long. I also found 2 rollers and the idler pulley making squealing noise. Ordering rollers and idler. Also found the exhaust vent is restricted, i showed customer the squirl cage and it was blocked with lint. Advise to call a exhuast vent cleaning svc.; ordrng 2 WPW10314173 (rollers)s and 1 W10837240 (idler)"

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Severna Park, MD 21146

Israel R.

Job Details: 09/22/2023

Customer complaint unit is not heating the Left front burner. I found it off. I tested powr from the switch to the terminal and is getting 240VAC. Tested burner and is 23 ohms. I reseated the burner and the burner is heating. May have been loose unit is back to normal operations. No pop left dispatched on.

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS4

Near Bel Air, MD 21015

Neil H.

Job Details: 09/22/2023

REPLACED THE PANEL UNIT CHECKED GOOD.

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Manassas, VA 20109

Daniel J.

Job Details: 09/22/2023

spoke with customer unit has been running no errors stored replaced damaged console unit powwers up and responds to key pad

We serviced a

WHIRLPOOL DISHWASHER

Model GU3600XTVB2

Near Falls Church, VA 22046

Christian C.

Job Details: 09/22/2023

"Cx complaint unit is not working. Inspected unit foud F 1E1 control pilot stuck on, F4E1 diverter cannot find position, and F8E3 cold incoming water."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Oakton, VA 22031

Jason A.

Job Details: 09/22/2023

Prior 30days. CX complaint FRIDGE ice in FC dripping from back. See SDpics. Checked AVG temp history & defrost style = GLOBAL 01. Test defrost heater until timed out. & saw water dripping from behind cover. FC rails showing the same frozen lube issue > JJ; ordrng 1 W11394920 (FC evap cover) and 1 W11252097 (drain tube)

We serviced a

MAYTAG WASHER

Model MVW6230HW

Near Ellicott City, MD 21042

Dustin F.

Job Details: 09/22/2023

"CX complaint: not drainingInspected unit, confirmed F9E1 code.Checked resistance, found drain pump reading open at control. tilted unit back, found harnass had been severed. replaced lower harnass ran diagnostic cycle. then tested all components independantly. confirtmed unit now working as intended."

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL02

Near Stone Ridge, VA 20105

Richard B.

Job Details: 09/22/2023

"CX complant. No ice , Prior diagnosis found unit needs ice maker , Installed ice maker , Advised CX to discard first two batches of ice. RB"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Odenton, MD 21113

Davonte

Job Details: 09/22/2023

"cx complained door wouldnt close, couldnt confirm cx complaint, door open and closes as should. door isnt coming in contact with door switches. have to push middle of door, then unit would turn on. odering door switch as well. use if needed. will use hinges on return visit; ordrng 1 W10211972 (door switch)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Mount Joy, PA 17552

Sal R.

Job Details: 09/22/2023

CX complai t was that the unti had a buring sell. I found that CX was washing large comforter with towels. I found that the drive pulley was rubbing on the insode of the sheild. I was able to lower all 4 feet inorder to raise the unit off of the floor. I recalibrated the unit and ran 2 auto test. UNit completed test with out issues. Unit is opperating as designed. CX install and instruct fulfilled.

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Potomac, MD 20854

Julian H.

Job Details: 09/22/2023

CX complaint about unit not spinning inspected put unit on test mode error F9E1 long drain let auto test goign & taking a very long time to drain went to the back & access filter from drain completely clogged remove all items tested & working properly CX PIF THRU APP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Waynesboro, VA 22980

Danny R.

Job Details: 09/22/2023

unit will need door and handle both ar scratched and needed; ordrng 1 W11435354 (door pantry) and 1 W11045125 (handle)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Norfolk, VA 23508

Carl A.

Job Details: 09/22/2023

replaced both doors tested unit works as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Farmville, VA 23901

Kyle A.

Job Details: 09/22/2023

Changed splutch and tested unit and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Midlothian, VA 23113

John P.

Job Details: 09/22/2023

Found noise coming from ff evap fan. Ordering fan assembly.; ordrng 1 W11610999 (Cover)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Madison Heights, VA 24572

Kyle A.

Job Details: 09/22/2023

Cx complaint of unit not working. Did confirm connection for capacitor barely seated. Reseated connector and unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Midlothian, VA 23114

John P.

Job Details: 09/22/2023

Confirmed per pointer unit with fresh colored bushings around heater and found water had dripped onto some assembly shorting our motor ordering motor.; ordrng 1 W11460945 (Sump)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Danville, VA 24540

Kyle A.

Job Details: 09/22/2023

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Hampstead, MD 21074

Bernard M.

Job Details: 09/22/2023

"Replaced allm parts per previous tech, ran test cycle unit completed test without issues and no leaks were found. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ20

Near Roanoke, VA 24018

Kyle A.

Job Details: 09/22/2023

Installed drain pump and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Mechanicsville, VA 23111

Chris B.

Job Details: 09/22/2023

cx comp unit will overflow im with water insp unit apon arrival cx had water turned off turned water no flow to front dispoencer can hear relay click and found 120v to inlet valve but valve not humming or anything ordering valve to complete repair; ordrng 1 W11482025 (valve) and 1 W11482383 (daul vale)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Roanoke, VA 24012

Kyle A.

Job Details: 09/22/2023

Changed part and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Richmond, VA 23222

Chris B.

Job Details: 09/22/2023

cx comp unit grinds very loud when washing insp unit conf cx comp found gear case leaking oil ordering gear case to complete repair; ordrng 1 W11454372 (gear case) and 1 W10832724 (motor)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lexington, VA 24450

Kyle A.

Job Details: 09/22/2023

Replace control and tested unit and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS01

Near Fairfax, VA 22030

Demonte S.

Job Details: 09/22/2023

"Installed the Mylar Screws, Extensions and Hinge Pin. Tested the unit. All Lights are illuminating. No noise when doors are opening. Unit is working as Designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAW04

Near Spotsylvania Courthouse, VA 22553

Thomas B.

Job Details: 09/22/2023

Cx complaint unit is not working properly inspected unit removed and replaced the led module and the ice maker assy tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ

Near Frederick, MD 21701

Marc M.

Job Details: 09/22/2023

"cx complaint unit has an oily substance on the middle shelf of the fc. inspected and cannot idenitfy a source of the 'oil'. cx had wiped up most of it and no more was produced since then, between that and the location of th4e substance and that the unit is cooling effectively it is very unlikely that the oil is from the unit. unit appears to check good as of today. took pics and doc."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 09/22/2023

Installed new interlock. Found unit still giving issues. Also found cabinet damaged and that cannot be repaired. Called tech line and sent photos and they sent it in for review.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Derwood, MD 20855

Ricardo S.

Job Details: 09/22/2023

"Cx complains that the ice maker leaks from day one, inpsected unit, the ice fill tube is out of place, reset power, ice mkaer and fill tube works fine"

We serviced a

WHIRLPOOL ICE MAKER

Model WRS321SDHZ08

Near Richmond, VA 23231

Chris B.

Job Details: 09/22/2023

cx comp unit bin will not hold ice and IM will not stop insp unit found ice falling threw bin unit will need bin please ship to cx WPW10558424; ordrng 1 WPW10558424 (bin)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALZ1

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 09/22/2023

Customer complaint is unit door hits something when opening. Found the toe plate was installed backwards. Reinstalled all check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Manassas, VA 20109

Daniel J.

Job Details: 09/22/2023

per notes replaced diffuser held switch down opened and released closed informed customer the water first entering cup when dispesned is water stored in line and that blocking the back wall can result in warmer areas and also freezing of items

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 09/22/2023

Cx complaint unit is not working properly inspected unit cx states the unit works properly and completely goes through cycle however if she runs unit back to back and puts in second load unit cycles Leds and nothing works cx unpluggs and is able to use again called whirlpool TechLine who states to replace the control. If that doesn't work for them to replace User interface assy next. Replaced the Control board

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 09/22/2023

"Customers complaint is unit not washing. Found water valve is getting 120 volts but not opening. Customers approved estimate, I collected full amount.; ordrng 1 W11434044 (water valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chesapeake, VA 23325

Zachery R.

Job Details: 09/22/2023

"upon arrival called techline, documented with techline, was advised unit working as designed and have cx monitor unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ

Near Front Royal, VA 22630

Ezra M.

Job Details: 09/22/2023

"unit leaking from dual valve. replaced valve, tested, no longer leaking"

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