Service History 159 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Clayton, DE 19938

Taylor F.

Job Details: 02/16/2023

Cx complaint is unit making a squeeling noise during spin. Tested unit and couold not verify complaint. Took apart rotor and stator and found nothing abnormal. Unit is working as designed. Job is complete.

We serviced a

MAYTAG COOKTOP

Model MGC7430DS00

Near Middletown, DE 19709

Taylor F.

Job Details: 02/16/2023

Cx complaint is flames not correct. Tested inspected and verifed complaint. Adjusted flames and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Newark, DE 19713

Taylor F.

Job Details: 02/16/2023

Cx complaint is unit leaking. Found the source of the leaking coming from the water heater next to the unit. Cx agreed that is where the water is coming from. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Haymarket, VA 20169

Ezra M.

Job Details: 02/16/2023

"noise. found evap fan in fc hitting frost. defrost sensor out of position, steamed out all ice/frost, verified defrost working properly."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Wilmington, DE 19808

Taylor F.

Job Details: 02/16/2023

"Cx complaint is unit not completing cycles. Tested inspected and verifed complaint. Found the hub to be heavily worn. Was unable to remove washplate. Also found the control not measuring the weight properly. Found the pressure hose to be clear and not pinched. Tried calibrating unit and it didnt seem to make a difference. Quoted cx for gearcase, hub, washplate and control. Cx did not want to continue with repair at this time. Collected 120.00 service call by CC."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Fallston, MD 21047

Neil H.

Job Details: 02/16/2023

THERE COMPLAINT IS THAT THERE DISHES DON'T STAND UP IN THE RACKS AND THEY ARE UPSET ASKING ME WHAT SHOULD THEY DO I EXPLAINED I'M A SERVICE REPAIR TECH NOT THE DESIGNER OF THE UNITS AND THEY SAID THAT WHIRLPOOL TOLD THEM IT'S ANOTHER RACK WITH DIFFRENT MODEL NUMBER THAT I CAN ORDER WHICH I EXPLANED AGAIN I HAVE NO CLUE WHAT THEY ARE TALKING ABOUT FROM WHIRLPOOL TELLING THEM THAT LIE.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Norfolk, VA 23502

Justin W.

Job Details: 02/16/2023

replaced adjuster kit tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Suffolk, VA 23437

Zachery R.

Job Details: 02/16/2023

"replaced all parts, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Manchester, MD 21102

Justin S.

Job Details: 02/16/2023

cx says the unit is not illuminating the display or light. found the door switch is out. replaced the switch with vs and retested. the unit is now illuminating the display and the lights. the ffans and compressor are active and the unit is cooling. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near York, PA 17408

Sal R.

Job Details: 02/16/2023

CX canceled with me in draiveway . I am moving on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Baltimore, MD 21209

Shane M.

Job Details: 02/16/2023

cx complaint the just keep making ice. found arm broken on icemaker. replaced icemaker. unit working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Haymarket, VA 20169

Ezra M.

Job Details: 02/16/2023

Replaced extension. cust had unit pulled out on arrival and willnput back himself.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bel Air, MD 21015

Neil H.

Job Details: 02/16/2023

CX COMPLAINT UNIT BLINKING F1E1 RAN DIA WENT THROUGH REPLACED THE CONTROL/ACU AND TESTED AGAIN UNIT TESTED GOOD.

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HBS09

Near Barboursville, VA 22923

Eric F.

Job Details: 02/16/2023

"Installed control, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Ellicott City, MD 21042

Robert L.

Job Details: 02/16/2023

"installed Fc evasp motor w/harness per previous, tested all ops ok"

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120KPS01

Near Barboursville, VA 22923

Eric F.

Job Details: 02/16/2023

"Tested unit, could not replicate Cx complaint of unit clicking. Cx states issue is intermittent, possible issue with door switches. Requested cx record video and submit it to us when issue reoccurs."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Crozet, VA 22932

Danny R.

Job Details: 02/16/2023

cx complaint is that unit has no low flame i adjusted burners down to size and now checksok

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Washington, DC 20018

Shawn D.

Job Details: 02/16/2023

arrived cleaner lady answer guy is out running and will be back in 5 minutes like 10 minutess later he showed up and went over pricing and he thought it was under warrenty and said hes had alot of problems. cx is calling kitchen aid to see if they will take care of repair

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW0

Near Washington, DC 20009

Shawn D.

Job Details: 02/16/2023

replaced control snapped pic of the rear on the old on something blew out. ran unit and now runs motor turns and heats good.called and collected payment unit is good

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Little River, SC 29566

Paul F.

Job Details: 02/16/2023

Installed new parts. All check ok.

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV6190FZ2

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 02/16/2023

installed ordered parts and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ

Near Chantilly, VA 20151

Christian C.

Job Details: 02/16/2023

Installed inner door. Tested unit with outer door off. No leaks from dispenser. Cx paid in full.

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV4205DE1

Near Oakton, VA 22124

Brian F.

Job Details: 02/16/2023

Cx told Maytag they did not want unit repaired. Is having new microwave delivered by Best Buy this Friday.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Market, MD 21774

Ricardo S.

Job Details: 02/16/2023

Replaced suspension.. unit tested and washer machine works great

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Springfield, VA 22151

Lloyd B.

Job Details: 02/16/2023

"Cx complained of no ice. Installed new ice maker, ice box, fill tubge and front fascia and filled the unit instep 45. Job comlete"

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Harrisburg, PA 17112

Cody H.

Job Details: 02/16/2023

CX complains unit lasted 5 loads of small wash before grinding noise returned. Inspected unit and found the splutch had again failed. Called techline with findings. spoke to Rich. Unit is being processed as unrepairable. Whirlpool will reach out to CX with next steps. No further work needed at this time

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS3

Near Annandale, VA 22003

Lloyd B.

Job Details: 02/16/2023

"Cx complained the door would not close and would leak. Inspected the unit and found the gasket on the bottom left corrner was off, not allowing the door to close and causing the leak. Reinstalled gasket and tested and the unit now operates as designed. Job complete"

We serviced a

MAYTAG WASHER

Model MVW8230HC0

Near Manassas, VA 20110

Robert W.

Job Details: 02/16/2023

Replaced gearcase slider and clutch calibrated and tested unit is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Fairfax, VA 22033

Brian F.

Job Details: 02/16/2023

"Cx states unit not getting enough water. Ran service diagnostic cycle, F4E3 (wash motor not running) error saved. Installed new sump, motor still not running, installed control, ran diagnostic cycle, unit completed cycle with no errors. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Springfield, VA 22150

Demonte S.

Job Details: 02/16/2023

Inspected the unit. Found that the cx has the Freezer so packed and food is covering the Vents. Damper is set to minimum. I then advised to the cx that food can't cover the Evaporator Vents on touch the back wall. Set the Damper to Max. Put the refrigerator setting to Recommend. Checked product temperature in the freezer. I'm getting 4.1 Degrees. Called Whirlpool Techline Ref . Per Whirlpool if this doesn't help the Cx we will need to replace the Thermistor = WPW10384183. If the cx calls back order the Thermistor. Don't go without parts.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHW06

Near Alexandria, VA 22304

Demonte S.

Job Details: 02/16/2023

Installed Compressor & Couplers. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 2.50 Gs. Unit is starting to Cool. Unit is working as Designed.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH78019HZ1

Near Fairfax, VA 22033

Christian C.

Job Details: 02/16/2023

Arrived at cx house. Discussed service call and they denied service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, VA 22102

Jason A.

Job Details: 02/16/2023

CX complaint FRIDGE not cooling. Replaced evap. New evap arrived in box loose w/o padding. Compressor runs but very little push. Replaced compressor. Check for leaks. Run vac & filled with R600. Good frost pattern forming & good run & equalise pressures. Good Amp drwaw > JJ

We serviced a

JENNAIR RANGE

Model JGRP536WP01

Near Falls Church, VA 22043

Leon

Job Details: 02/16/2023

cx complaint was unit wouldnt ignite confirmed comlaint replace the igniter tested unit unit worked like it should

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Fort Washington, MD 20744

Robert A.

Job Details: 02/16/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL2

Near Clifton, VA 20124

Robert W.

Job Details: 02/16/2023

CX complaint is the upper spray arm not staying in place. Inspected unit and found the spray arm not in place pulled manifold and reseatted spray arm and tested and found unit is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Herndon, VA 20171

Christian C.

Job Details: 02/16/2023

"Cx complaint of an F8E4 error. Inspected unit found F8E4 overfill open, and F9E2 drain motor electrical problem. Found water hose connection to dishwasher water valve is leaking. Shutoff valve to unit does not stop water. Advised cx needs a plumber to replace shutoff valve and hose."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Forest Hill, MD 21050

Neil H.

Job Details: 02/16/2023

TESTED WASHER WITH RINSE AND SPIN AND AS WE TESTED UNIT SOUNDS NORMAL EXPLAINED PROPER LOADING AGAIN BUT UNIT GOOD.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Whiteford, MD 21160

Neil H.

Job Details: 02/16/2023

CX COMPLAINT UNIT NOT WASHING FOUND ACTUATOR BAD REPLACED AND RECALB UNIT TESTED GOOD. 297.36 COLLECTED

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Fairfax, VA 22031

Lloyd B.

Job Details: 02/16/2023

"Cx complained the unit did not operate. Installed new harness and tested and it now fills, washes and drains. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Hyattsville, MD 20781

Samuel R.

Job Details: 02/16/2023

cx complaint unit is tripping breaker.tested unit and found all wiring to be good.ran service test the highest amp reading was durning.step 6 2.15amps.checked out let and checkes out good.unit starts a cycle just fine.unit is good and cx will need a new breaker.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Aldie, VA 20105

Daniel J.

Job Details: 02/16/2023

per notes installed gaskets to fan scroll also found items hanging over shelf and blocking vents informed customer with that blocking air flow could also cause cooling issuses in some sections water despensed before and after

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Clifton, VA 20124

Robert W.

Job Details: 02/16/2023

Replaced wheels and tested unit is working properly.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Falls Church, VA 22046

Leon

Job Details: 02/16/2023

cx complaint was unit making a loud nosie confirmed complaint after listen to the dryer for a few mins i hear the nosie the cx was talking about took unit apart replaced the idler and roller tested unit didnt hear tyhe sound cx said they didnt hear it cx saidnthey would call if they hear it again

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Woodbridge, VA 22191

Robert W.

Job Details: 02/16/2023

CX Complaint is the load and go not working. Inspected unit and found the load and go was turned off CX instrution unit is working properly.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Rockville, MD 20850

Roberto I.

Job Details: 02/16/2023

"Cx complaint light bulb broke in the socket and got shock touching it.Inspectred unit, confirmed complaint and removed metal part of the light bulb stuck in the socket. Found nothing wrong with the socket and installed new light bulb provided by the cx. Unit tested ok. called Whirlpool safety and documented"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Selbyville, DE 19975

Michael E.

Job Details: 02/16/2023

Replaced MW door as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS00

Near Midlothian, VA 23112

John P.

Job Details: 02/16/2023

CX complaint unit not making ice and stops dispensing water till you open door then unit plays jingle and dispenses fine. Called techline stated that issue is either in UI or in wire harness in door. But would try UI first. Adrian 1stW11086558 $195.69 uiW10908387 $152.16 icemaker $15 shipping$110 laborPotentially neededW10849513 $729.65 doorW11099342 $195.65 indoor ui

We serviced a

JENNAIR OVEN

Model WW30430P

Near Virginia Beach, VA 23451

Branden R.

Job Details: 02/16/2023

came out to replace parts on unit disasembled and found new element still not coming on in bake cycle . advised cx i will need another tech to pull unit out and properly diagnos unit . called office and office will be refunding 322.02 to cx card that they paid with .

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Brunswick, MD 21716

Ricky E.

Job Details: 02/16/2023

"units upper rack adjusters have failed.. repaced with the update kit, unit cks ok.."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Little River, SC 29566

Paul F.

Job Details: 02/16/2023

Customers complaint is unit does not start washing. Turned on the unit and got it to run the first time I tried. Found no error codes stored. All check ok.

We serviced a

WHIRLPOOL RANGE

Model WCG51US6DS00

Near Clarksburg, MD 20871

Julian H.

Job Details: 02/16/2023

CX complaint about unit's rf burner is not as high as other burners confirmed inspected orifice & found it partially blocked by food debris remove orifice cleaned it & working CX didnt want knobafter quote COLLECTED SVC CALL $120 THRU APP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Frederick, MD 21701

Ricardo S.

Job Details: 02/16/2023

"Cx complains that the ice maker not workng porperly, makes ice every 24 hours .. water filter and water pressure cks ok, the connection on ice mkaer cks ok, Fc temp read 2 degrees, Fc temp 39 degrees, ..replaced ice maker.. reset i/m bottom, unit works fine"

We serviced a

WHIRLPOOL OVEN

Model WFE515S0EW1

Near Gaithersburg, MD 20878

Roberto I.

Job Details: 02/16/2023

"Replaced part, unit tested ok"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Clarksburg, MD 20871

Julian H.

Job Details: 02/16/2023

LESS THAN 30 WHEN CX MADE APPOINTMENTCX complaint about unit not doing anything checked units errors found f7e6motor fault f7e1shifter fault did a calibration motor not moving just making a buzzing sound went to the bottom & found that cover had signs of belt rubbing against it found also that unit has a pan under & pipe sticking on the middle causing pulley to rub against it tightened pulley & centered belt tested again & working raised legs up a little to made clearance also found that space on pan if machine is move fwd allows unit to have clearance and dont touch middle if CX keeps having issue Must replace pan working fine now

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Henrico, VA 23231

Chris B.

Job Details: 02/16/2023

cx comp unit makes ticking sound when in spin inspected unit when on high spin found hoses beating back of unit adjusted hoses tested unit working as desighned foe2 over suds

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJZ00

Near Washington, DC 20037

Shawn D.

Job Details: 02/16/2023

found unit had a loose connection in the back on a pin connector so fixed that and now compressor runs control and lights work. finished up compressor then addud uv drier to system vacumed unit down and filled to reomended and started cooling. put new drain pan on and told cx give 24 hours to cool. unit is good

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Baltimore, MD 21229

Eric W.

Job Details: 02/16/2023

cx complant of unit not compleating cycle inspected unit founderror for low flow started normal cycle and found no hot water found some one shut off hot water at the sink ran a whol normal cycle and it completed

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPA00

Near Davidsonville, MD 21035

Andrew H.

Job Details: 02/16/2023

"replaced the pump and tested unit, in test mode. all functions are working. i also gave tips on cleaning the unit"

We serviced a

WHIRLPOOL OVEN

Model KOSE507EBS20

Near Fairfax Station, VA 22039

Lloyd B.

Job Details: 02/16/2023

Cx complained the units lights would not turn off. Installed new latch and tested and it now operates on and off when the door is opened and closed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KTRS22EMWH00

Near Washington, DC 20007

Shawn D.

Job Details: 02/16/2023

cx complaint water dripping into fridge due to drain being clogged cx said. inspected unit and confimred drain is clogged. cleared ice angled pan for better draining and drains good. cleared condenser fulll of lint plugged unit in back in and strated coolign back down. collected for service fee unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Gaithersburg, MD 20882

Julian H.

Job Details: 02/16/2023

CX complaint about unit not making ice test temps on arrival FC 3* RC36* icebox 5.6* test 56 E0 test 57 01 test45 didnt fill found a frozen fill tube remove icemaker & fill tube cleared tube issue with fill tube heater confirmed power from ui replaced part from preid tested tes 45 & filled MUST WAIT 24 HRS TO SEE ICE

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near North East, MD 21901

Frederick R.

Job Details: 02/16/2023

CX complaint is oven temp not right. Inspected/tested and found both ovens needed to be calibrte. Calibrated upper oven +25 to get into range. Lower over -15 to get into range both at 350. Temp measurements performed by thermocoupler device. Range is now working properly. Verified cx email and POP. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Waldorf, MD 20601

Robert A.

Job Details: 02/16/2023

Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes. I ran a service cycle and found no leaks. I looked under the unit and did not see any damage. I ran 2 more service cycles and found the water in the standpipe rose to almost overflowing. With the amount of water in a normal cycle the water will definitely overflow easily. The cx needs a plumber to clear the standpipe to not overflow. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWC425BW1

Near Little River, SC 29566

Paul F.

Job Details: 02/16/2023

Customers complaint is unit very loud when it spins. Found the bearing pack is bad. Customer did not want to fix the unit. Customer states he was not notified about the service call. I called the office and advised them about the situation and aparently the email we sent come back to a bad email address. Customer refusing to pay service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Columbia, MD 21045

Eric W.

Job Details: 02/16/2023

cx complant of ice build up in freezer inspected unit found evap frozen over removed evap cover and found the defrost harness conector not pushed into the plastic conector reconected wite and tested unit unit now going into defrost cx is going to thaw out unit

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS

Near Burtonsville, MD 20866

Israel R.

Job Details: 02/16/2023

Installed new front pannel. Nametag was not otrdered customer is ok without. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Arlington, VA 22204

David J.

Job Details: 02/16/2023

Cx complaint water keeps leaking out of unit and soaking floor. Arrived today and inspected. Found sheet of frozen ice in bottom of FC. Removed sheet of ice and found drain to be frozen. Pulled unit out and inspected drain line. Could see something inside. Pulled drain off and washed out found a part of fruit or veggie stuck inside. Cleared and reattached to unit. Using steam gun cleared drain hole in catch pan. Cleared all ice. Unit is now working as intended. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Gaithersburg, MD 20877

Julian H.

Job Details: 02/16/2023

replaced part tested & working

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ0

Near Bethesda, MD 20817

Dustin F.

Job Details: 02/16/2023

"Cx complaint: dryer squeeling when runningInspected unit, found rollers squeeling and ceased. Unit needs dryer repair kit and idler pulley arm. CX wants to purchase parts and repair unit himself, i charged CX service fee and gave him part numbers. Saved quote for repair. understands 30 day service fee guarantee"

We serviced a

WHIRLPOOL COMBO

Model CET9100GQ2

Near Woodbridge, VA 22191

Demonte S.

Job Details: 02/16/2023

Went over all warranty information with the cx. Cx wants us to bill them. I advised that they call our office. Left all information with the cx. Cx siad he had to wait hours for his office to call me with payment. I advised I can't do anything until I receive payment.

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Richmond, VA 23238

Thomas B.

Job Details: 02/16/2023

Cx complaint hinge broken removed and replaced tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Brambleton, VA 20148

Daniel J.

Job Details: 02/16/2023

per notes installed rack adjuster kit rack now secure and no longer falling

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519FS0

Near Fairfax, VA 22031

Brian F.

Job Details: 02/16/2023

"Cx states unit continues running after opening door, tested and confirmed complaint. Installed new interlock kit, tested, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Murrells Inlet, SC 29576

Rolf K.

Job Details: 02/16/2023

Cx complains frost around freezer door. Adjusted gasket and leveled fridge so door closes properly. Air leak fixed. All is ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hanover, PA 17331

Bernard M.

Job Details: 02/16/2023

Cx complaint items in RC are freezing. Inspected inside RC and items directly in front of diffuser. The cold air was blowing onto liquids and freezing them. Cx also had items against the back wall preventing proper air flow throughout. Instructed cx to remove large items from top shelf and off the wall. Explained how the air flow inside works and cx understood. Unit runs as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 02/16/2023

Cx complaint is that the rack wheel have failed and they are unable to use the upper rack. Upon arrival I found that the wheel mount has deteriorated and has failed. I was able to replace the rack wheels with the pre Id'd parts. I also found that the spray arms have debris in them causing the unit to not clean properly. I was able to clear the debris out of both spray arms. Unit is now functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Dover, PA 17315

Drew B.

Job Details: 02/16/2023

was able to replace the evap and drier cut and ported compressor when fininding no issues with compressor appearing pulled 30 in vac and filled to 5.50 oz 134a and took pic of the evap at full frost aptter and attached to sd mobile and allow 24 so hours

We serviced a

MAYTAG DRYER

Model MED8630HW2

Near Brambleton, VA 20148

Daniel J.

Job Details: 02/16/2023

complaint issues with filter housing removed door and holder found housing defective allowing large lint build up in bulder wheel repladed tested now sealing correctly

We serviced a

MAYTAG RANGE

Model MER4600LS2

Near Gaithersburg, MD 20877

Julian H.

Job Details: 02/16/2023

replaced glass top & working fine now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Chesapeake, VA 23321

Zachery R.

Job Details: 02/16/2023

"cx complaint no cool stiil, checked unit, fc at 0 degrees, rc at 48 degrees, come to find evap fan reading open, replaced evap fan motor and thermistor, stuck water bottle in unit so cx could measure temps when he get home this afternoon."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Chesapeake, VA 23321

Zachery R.

Job Details: 02/16/2023

"replaced led, verified operation, unit working as designed."

We serviced a

MAYTAG WASHER

Model MHW6000AW

Near Falls Church, VA 22046

Leon

Job Details: 02/16/2023

cx said they had a extended Warranty couldnt find it said they would call the extended Warranty place and call back

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Dale City, VA 22193

Demonte S.

Job Details: 02/16/2023

"Installed Console, Button and Guide. Tested the unit. Unit is working as Designed."

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Midlothian, VA 23114

John P.

Job Details: 02/16/2023

CX complaint oven door not opening checked unit found latch stuck in between lock and unlocked reseated latch into unlock position tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Richmond, VA 23223

Chris B.

Job Details: 02/16/2023

cx comp unit drops ice on floor advised cx to leave cup under unit for at least three sec after disp ice insp unit fan and comp and baffle all working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Montgomery Village, MD 20886

Julian H.

Job Details: 02/16/2023

replaced sum/motor & working properly

We serviced a

AMANA DRYER

Model NED4655EW1

Near Henrico, VA 23231

Chris B.

Job Details: 02/16/2023

"cx comp unit will not get hot insp unit conf cx comp found open tco replaced 279816 tco from vs tested unit working as desighned; ordrng 1 279816 (tco), used 1 279816 (tco) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Henrico, VA 23231

Chris B.

Job Details: 02/16/2023

cx comp unit door will not lock insp unit conf cx comp found strike not catching lid latch replaced strike tested unit working as desighnend

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Richmond, VA 23224

John P.

Job Details: 02/16/2023

CX complaint unit not working check unit found voltage not going through cord ordering cord; ordrng 1 W10850133 (Cord)

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Mechanicsville, VA 23111

Chris B.

Job Details: 02/16/2023

replaced timer tested unit working as desighned

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near North East, MD 21901

Frederick R.

Job Details: 02/16/2023

"CX complaint is MW light not working. Inspected/tested and found faulty lamp. Replaced part from VS. Unit is now working properly. Verified both CX email address and POP; ordrng 2 8206232A (lamp 40 watt (FR VS))s and 1 look (look), used 2 8206232A (bulb (FR VS)) from stock"

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near North East, MD 21901

Frederick R.

Job Details: 02/16/2023

"CX complaint is dryer not drying properly. Inspected/tested and found unit is heating and working properly, timer working properly. CX admitted just him and his wife and they mix laundry with towels and use sensor dry. Explained the use and care of dryer to CX. Dryer is working as designed. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JUCFP242HM11

Near Reston, VA 20190

Jason A.

Job Details: 02/16/2023

CX complaint FRIDGE FC door difficult to open. Found seals are good & not sticking. RAILS are full of moisture condensation frost. Tried to clear the frost but embedded inside knooks & crannies. JA needs to stop using lube not rated for FC temps. Rails show in stock WP but low count. JJ to RETURN + CALL TECHLINE > JJ; ordrng 1 W11599890 (Right RAIL FC) and 1 W11599889 (Left RAIL FC) and 1 LOOK (LOOK - JJ TO RETURN)

We serviced a

MAYTAG DISHWASHER

Model MDB7959SKZ0

Near Magnolia, DE 19962

Frederick R.

Job Details: 02/16/2023

Replaced heater element per prior tech's diagnosis from service pointer. CX was paid in full before appt. Tested unit after replacement and it is working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Rockville, MD 20850

Leon

Job Details: 02/16/2023

Client complaint was the unit drain pump wire Wire was cut Confirm complaint Removed old lower wire harness installed the new wire harness client said they was having a issue with the control not always working and not draining the water out the dispenser And also a loud rocking sound when unit wasn't high speed Ordering suspension and new control; ordrng 1 W11556728 (Control) and 1 W11396716 (Suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ocean City, MD 21842

Michael E.

Job Details: 02/16/2023

"CX complaint: slow ice. Upon CX description (1 batch every 3-4 hrs and 3-4 days to fill bin), i realized IM is working properly. I adjusted the door alignment and lowered FC temp to increase ice production. Unit is working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Chesapeake, VA 23322

Branden R.

Job Details: 02/16/2023

"cx complaint lid not latching - top load washer checked unit and found lid lock has proper vac when trying to lock but it doesnt allow unit to lock , lidlock is DOA . ohmed out all other major componets and everything checked good other then lidlock ordering new lock for proper repair to be done .; ordrng 1 W11394572 (lidlock)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Silver Spring, MD 20906

Israel R.

Job Details: 02/16/2023

Intalled new ice maker if this still not working the unit will need new control W11546609 and UI W11203289.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Virginia Beach, VA 23455

Justin W.

Job Details: 02/16/2023

cx complaint unit leaking. checked unit to find valve at top of rc leaking. also found leak at house supply valve. notified cx of house valve leaking. ordering triple valve at top of rc to complete repair.; ordrng 1 W11579561 (triple valve.)

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