We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HB07
Near Hampton, VA 23669
Lucas R.
Job Details: 06/02/2022
"cx complaint hood light not shutting off, checked unit found triacs on control sending constant power to light, unable to remove bulb, bulb welded to socket.; ordrng 1 W10892389 (control) and 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Reston, VA 20191
Richard B.
Job Details: 06/02/2022
"After inspecting ice maker and auger motor parts {opened boxes} i inspected unit and found several wires severed in door harness underneath plastic cover on bottom , Unit will need a door , CX aware of additional costs . Advised CX to call office for refund of parts already paid for if no service is wanted OR decide if they want repaired and put owed money tword new door + tax and shipping RB; ordrng 1 LW11037733 (door 707.23)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Locust Grove, VA 22508
Eric F.
Job Details: 06/02/2022
"Diagnosed unit. Found control not receiving power. Confirmed inline power to filter but no power out. Unplugged filter inline and plugged it back in, power restored, tested unit, unit cut off in diagnostic. Unit needs new filter, will use control on return.; ordrng 1 W11614635 (Filter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Ashburn, VA 20148
Ezra M.
Job Details: 06/02/2022
"installed new ice maker fill tube, reconnected water, verified dispensing."
We serviced a
WHIRLPOOL DBL WALL OVEN
Model KODE500ESS02
Near Ashburn, VA 20148
Ezra M.
Job Details: 06/02/2022
"installed ui, tested unit, working properly."
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Reston, VA 20194
Christian C.
Job Details: 06/02/2022
Cx complaint after installers switched sides of door hinge unit does not seal properly. Inspected unit found top right of gasket is not sealing properly. Used heat gun to reform gasket but still does not seal properly. Ordering gasket.; ordrng 1 W11102846 (gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fayetteville, PA 17222
Marc M.
Job Details: 06/02/2022
installed drier rc evap and rc evap fan w/ thermistor. pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged unti with 5.5 oz of 134a and tested. unit developed full frost pattern on rc evap. unti now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFW2
Near Gettysburg, PA 17325
Sal R.
Job Details: 06/02/2022
"Per the previouse tech, I was able to access and replace the dispenser. I then tested unit and unit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Jason A.
Job Details: 06/02/2022
CX complaint FRIGE not cooling - warm temps. Replaced control kit & evap cover. Ran test 39 100% & wait for test to time out. VERY WEAK frost pattern & mastic is melting. 3CountSealSyst > JJ; ordrng 1 3CountSealSyst (3CountSealSyst) and 1 W11592010 (Compressor) and 1 W11291123 (evaporator RC) and 1 W10913906 (coupler) and 1 W11109499 (drier-tube)
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Richmond, VA 23227
Jerod R.
Job Details: 06/02/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT104TFDW00
Near Newport News, VA 23606
Jason T.
Job Details: 06/02/2022
"Cx complaint, water under the back of the unit, found drip pan offset on the compressor causing the issue, also found the suction line frosted with ice. Tested the sealed system, found suction loop restriction, vacuumed and cleared the restriction. Applied adhesive to secure the drip pan to the compressor, charged with 4.44 oz. Of r134a. Verified proper air flow, cooling-freezing...working as designed.; ordrng 1 WP482338 (Adhesive), used 1 WP482338 (Adhesive) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Arlington, VA 22205
Lloyd B.
Job Details: 06/02/2022
Ordering the correct 12 led's per the pointer W11606409; ordrng 12 W11484836 (leds)s
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Mitchells, VA 22729
Eric F.
Job Details: 06/02/2022
"Confirmed cx complaint UI non responsive. Replaced part with pre-id'd control, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Hamilton, VA 20158
Ricky E.
Job Details: 06/02/2022
installed icemaker and verified operation.. the icemaker filled the full mold with water.. unit cks ok
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 06/02/2022
Arrived at the cx house. Checked the Tubs. Both Tubs are damaged.( Please check Sd Pictures if any questions.); ordrng 2 W11378552 (TUB-OUTER)s
We serviced a
JENNAIR RANGE
Model JES9860AAB
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 06/02/2022
"Inspected the unit. Found that the cx is saying that the Oven keeps beeping. Error that is on the Console is F1 - 7 = Membrane is disconnected. Checked the Switch Membrane, Ribbon Harness. Ribbon harness is s full in and there is nothing corrosion on the Ribbon Harness. Unit will need the Main Clock with Ribbon Harness = 74006362. Parts are no longer available. ( Any questions please check Sd Pictures.)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Montpelier, VA 23192
Thomas B.
Job Details: 06/02/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Chesapeake, VA 23320
Zachery R.
Job Details: 06/02/2022
"cx complaint unit not making ice, checked u it, to find warped door. installed shim so switch and door make contact, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/02/2022
Cx complaint unit is not working properly inspected unit removed and replaced the door assy tested unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near University Park, MD 20782
Israel R.
Job Details: 06/02/2022
Installed new door and the door came witha a gasket. Unit is back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Silver Spring, MD 20901
Israel R.
Job Details: 06/02/2022
Customer complaint unit is running for too long still. But now is stopping. I found the yellow setting installed and was not change to the red. Luckely the cx still had the old timer and i was able to change the setting to red. Shiould be the shortes time. Ran test and the unit is now running for a little bit and the unit is back to normal operatons.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Arlington, VA 22205
Eric W.
Job Details: 06/02/2022
installed new shifter and splutch and tested unit no more noise
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Fairfax, VA 22030
Richard B.
Job Details: 06/02/2022
"CX complant, Door falls down, Inspected unit and found heater element needs replacing due to gold colored gromets and in serial number range and also unit needs both door hinges due to being sprung ,Out of stock , Further work needed RB; ordrng 1 W11573702 (right hinge) and 1 W11537778 (heater element)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Fairfax, VA 22032
Richard B.
Job Details: 06/02/2022
"CX complant. CX got notified about a issue. Inspected unit a second time and machine is still located installed in cabinet. Tried removing for CX but there are two pieces of wood securing machine into cabinet. Piece of partical board wedged between countertop on left that runs the length of the front and a second piece of wood that runs down the side of machine thats secured to the cabinet side. Advised CX that we tried removing but unit will need to be uninstalled before we can work on it, RB , SD pics , RB; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Richmond, VA 23236
Chris B.
Job Details: 06/02/2022
cx complaint unit has no power inspected unit cionfirmed cx complaint found breaker on breaker box flip off flipped on breaker tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model MHW8000AW0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/02/2022
Cx complaint unit is not working properly inspected unit removed and replaced the water valve assy tested getting a loud humming and vibration from the valve reordering the water valve assy ; ordrng 1 WPW10247306 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Waldorf, MD 20601
Robert A.
Job Details: 06/02/2022
I installed the ordered part and tested the unit for the cx. I noticed the fill tube had a small amount of ice clogging it. I removed the ice and tested the unit again. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Richmond, VA 23227
Jerod R.
Job Details: 06/02/2022
tested unit found unit entering service but will not allow andy selections ordered new control; ordrng 1 W11556725 (control)
We serviced a
JENN-AIR REFRIGERATOR
Model JCB2389GRS
Near Portsmouth, VA 23704
Zachery R.
Job Details: 06/02/2022
"replaced icemaker, valve, and service kit. used steamer to clear drain tube, used cup of water to test drain, unit working as designed. cx paid 110 labor"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Richmond, VA 23235
Chris B.
Job Details: 06/02/2022
cx complaint unit states f6e1 inspectd unit confirmed cx complaint replaced UI tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW6200KWO
Near Summit Point, WV 25446
Danny R.
Job Details: 06/02/2022
"got a plastic touch pad no control again . unit has no clear showing of the controls that go on to touch pad and called trade partner and dsaid that was the part and should have the controls on it . i took picks of the part needed and will try again . on ipl the encoder is shown but not the lites or controls on the rtside of controls i have seen this 3 other times on same model other cx , this is a parts issue; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Odenton, MD 21113
Kevin P.
Job Details: 06/02/2022
"unit is in warranty and less than 30 days old per receipt p.o.p. saved to quik pics. cx complaint unit was just hooked up and tested before it was installed and found to be leaking from the left top rear corner seam. found defect in the cabinet casuing the seam to open and leak, ordering outer tub 6 @ trbls; ordrng 1 W11409866 (outer tub)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Bel Air, MD 21014
Neil H.
Job Details: 06/02/2022
CX HAS EXT WARRANTY THROUGH AHS NO WORK PERFORMED
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/02/2022
eplaced parts tested and calibrated unti works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS00
Near Arlington, VA 22204
Lloyd B.
Job Details: 06/02/2022
Cx complained the unit leaked. Removed ice and installed new drain tube kit and tested and it no longer leaks and will drain. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Ashburn, VA 20148
Ezra M.
Job Details: 06/02/2022
"installed ice maker and water valve, cycled ice maker, cycled and filled normally."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Richmond, VA 23222
Jerod R.
Job Details: 06/02/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21215
Shane M.
Job Details: 06/02/2022
cx complaint the isnt making ice or dispensing water. found a defectived water fitting. advised cx to get old school brass fitting. SR 7733792204
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017AS2
Near Richmond, VA 23225
Chris B.
Job Details: 06/02/2022
cx complaint unit sparks inside inspected unit could not duplicate called safty spoke with redetha 7733751397 stated unit is now working as desighned she stated cx can use unit inspected further could not find any arc marks in or around cabinet or door tested unit many times with wet paper towel unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Arlington, VA 22207
Eric W.
Job Details: 06/02/2022
cx complant of water leaking out the back of ff evap cover removed cover and found the drain hole cloged up with mastic removed all mastic from drain and evap poured water down the drain and it is going down
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Dundalk, MD 21222
Milton J.
Job Details: 06/02/2022
CX complaint unit not cooling. Inspected and found the brown wire from the evap harness to the male element connector was pulled completly out of the plastic connector. Reseated but not sure how long will hold. Ordering new Evap Harness. **Discussed with MR.** -MJrob; ordrng 1 W11581973 (Evap Harness)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Warsaw, VA 22572
Gill G.
Job Details: 06/02/2022
cx complaint: unit will not lock lid and proceed with cycle. stored fault code F7E5(shifter fault). found shifter not connected to splutch. replaced shifter as per service pointer. calibrated unit. ran diagnostic cycle. stared load for cx to demonstrate unit is fully functional. unit is fully functional and working as designed.; used 1 W10913953 (actuator) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bel Air, MD 21015
Milton J.
Job Details: 06/02/2022
"CX complaint unit has F8E4(Over Fill, Float Switch Open) error. Confirmed code. Checked drip pan where float is and was filled with water. Ran for 45 minutes and didn't see a single drop but unit drained and refilled 5 times in the 45 minutes. Something happening with either the valve not closing fully, the control software or the float switch not functioning properly. Ordering new Float Switch, Inlet Valve and Control. -MJrob; ordrng 1 W11545764 (Float Switch) and 1 W11434044 (Inlet Valve) and 1 W11462458 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXF05
Near Richmond, VA 23222
Jerod R.
Job Details: 06/02/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Middletown, DE 19709
Taylor F.
Job Details: 06/02/2022
"Cx complaint is unit not lighting in the oven. Tested inspected and verifed complaint. Found the oven intermittenly working, sometimes letting gas into the oven with no spark, sometimes sparking and not lighting. Sometimes would do nothing at all. Ordering spark module, control, and regulator. Cannot reschedule at this time.; ordrng 1 W11162730 (module-spk) and 1 W11159621 (control) and 1 W11449506 (regulator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF302ESS01
Near Arlington, VA 22213
Eric W.
Job Details: 06/02/2022
cx complant of slow water but not with by pass installednew filter head and tested unit now working properly
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Hampton, VA 23661
Carl A.
Job Details: 06/02/2022
cx cancelled at door after explain the cost how everything worked as far as service cx was not explain the break down for service call
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Arlington, VA 22213
Eric W.
Job Details: 06/02/2022
could not get the blower wheel off with out breaking it needsnew blower wheel cx paid in full; ordrng 1 WPW10349492 (blower wheel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Alexandria, VA 22310
Lloyd B.
Job Details: 06/02/2022
Cx complained the unit leaked. Inspected the unit and found a crack in the valve. Unit needs new water valve; ordrng 1 W11175771 (valve)
We serviced a
JENN-AIR RANGE
Model JDRP436HM00
Near Richmond, VA 23226
Jerod R.
Job Details: 06/02/2022
tested unit found unit door not closing all the way ordered new hinges; ordrng 1 W11096984 (hinge) and 1 W11096983 (hinge)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Frederick, MD 21701
Ricardo S.
Job Details: 06/02/2022
"Cx complians about an error code oh . so i ran diagnostic test mode error code f3e1 water system error f5e2 door lock error, the unit works fine in diagnostics the customer said that sometimes he has the problem that the washer stops in the middle of the cycle, order parts; ordrng 1 W11044559 (hose) and 1 W10903220 (trap)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Washington, DC 20009
David J.
Job Details: 06/02/2022
Cx complaint service pointer. Replaced heating element. Tested unit and everything is working as intended with no leaks.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Plainfield, PA 17081
Fred G.
Job Details: 06/02/2022
"cx complaint unit wont wash just fills and drains. inspected unit and entered it into diag and found error codes f8e1, f2e1. cleared codes and ran unit through a auto test. unit finished auto test with out issue. ran unit through a calibration test, and unit finished. i found the hot water was on the cold water side and vise versa. swapped hose and tested unit again. also i opened up both water lines into the unit and found water pressure is very low. advised cx to get a plummer to look at the water pressure issue. cx said they are a well. unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near McLean, VA 22101
Eric W.
Job Details: 06/02/2022
cx complant of unit making a buzzing noise inspected unit found the noise is the start run clipping off installed new start run and still the same compressor is locked up installed and filled unit with 600 1.4 oz tested unit no leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Wilson, NC 27893
Ronnie B.
Job Details: 06/02/2022
"removed and replaced door. new door came with an ice maker. once door was installed tested ice maker in door, passed harvest and filled. ice maker and valve are not needed, sending back. used steam to heat gasket for proper seal. unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW3
Near Richmond, VA 23235
Jerod R.
Job Details: 06/02/2022
"replaced motor , blower was seized on shaft ordered new blower, basement door will be unlocked for return visit ,if customer is not avaliable; ordrng 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHB05
Near Hanover, PA 17331
Sal R.
Job Details: 06/02/2022
CX complai t was that the unit is not cooling. CX informed me that he has a Lowes EPP. I advised CX to call Lowes and have job redispatched correctly.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Aldie, VA 20105
Ezra M.
Job Details: 06/02/2022
"installed orifice holder and screws, tested all burners, unit working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT975SAHV0
Near Winchester, VA 22602
Justin L.
Job Details: 06/02/2022
as per previous visit was able to access unit and upon opening box of inner door found the inner door had deep scratches. reordering inner door and once in office will need to call and set return; ordrng 1 w11035418 (inner door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 06/02/2022
"water inlet line pinched during reinstallation after last visit, restricting water flow. reinstalled dishwasher, ran full diag cycle, no errors."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Hanover, PA 17331
Sal R.
Job Details: 06/02/2022
"CX complai t is that the tuni is not cooling in ether section. I foun d that the the evap has no forst patter. I accessed the compressor compartment and took a AMP draw on the compressor and found a .37AMP draw. I used a UV light to detech any leaking and found none. I then called WP Tech Line and ddiscused my findings . UNit will need a sealed system repair. I am ordering 1 Evap Coil (W10836706), 1 compressor (WPW10507886), and 1 drier filter (W10843121). WP TL line wants a failed pressure reading befor Sealed system is completed and also reccomemnded the use of Nitrogen and soapy water to pin point a possibel leak. Return visit will need to be 3 CALL COUNTED due to the time it takes to complete a sealed system repair. please see SR # 7733793303; ordrng 1 W10836706 (Evap coil) and 1 WPW10507886 (compressor 35 @ tribs) and 1 W10843121 (drier 100 @tribs) and 1 Nitrogen (Nitrogen) and 1 3CALLCOUNT (3 CALL COUNT)"
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Milford Mill, MD 21244
Keith H.
Job Details: 06/02/2022
cx complaint is one day unit wouldnt start inpsected unit verified 120v to unit. put into diagnostics no errors found surprisingly. ran test it went through...even had cx start a cycle..unbale to duplicate issue
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Pasadena, MD 21122
Kevin P.
Job Details: 06/02/2022
"installed valve assembly and unit tests good, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Elkton, MD 21921
Alexander W.
Job Details: 06/02/2022
CX complaint is unit is getting an F9E1 error code. tested inspected and verified cx complaint. Tested drain pump at control and at pump and reading 21 ohms. found control is defective replaced control with one from pre-id parts and ran unit through calibration cycle. unit is now operating as desgined
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 06/02/2022
installed regulator and checked for leaks. meter did not go off even with burner running. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Baltimore, MD 21209
Shane M.
Job Details: 06/02/2022
cx complaint the unit isnt cooling proper. found temps near room temp. flashing over temp. no frost on evap. sealed system needed. found a weak evap fan as well. ordering all sealed system items also control box 3ct needed.; ordrng 1 W10858281 (evap) and 1 W11125124 (compressor) and 1 WPW10143759 (drier) and 1 WPW10359880 (evap fan) and 1 W11507065 (condenser) and 1 W11282569 (control)
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS0
Near Severna Park, MD 21146
Kevin P.
Job Details: 06/02/2022
"installed new control and uniot tests good, job complete."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS07
Near Henrico, VA 23238
Jerod R.
Job Details: 06/02/2022
filter board not ordered reordered; ordrng 1 WPW10531156 (filter board)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Germantown, MD 20876
Ricardo S.
Job Details: 06/02/2022
Replaced parts. unit tested and motor working ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Bern, NC 28560
Ronnie B.
Job Details: 06/02/2022
"upon arrival no answer at the door. called office was advised to wait until 11:10. cx showed up at 11:08. removed and replaced sump and pump, tested, confirmed no leaks, unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Berryville, VA 22611
Ricky E.
Job Details: 06/02/2022
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near Washington, DC 20009
David J.
Job Details: 06/02/2022
Cx complaint heating element not working. Went to remove unit and was unable to due to the way it was installed. Unit will need screws just out with sawzall. If we use force it will either brake plastic unit or damage cabinets. Cx will have unit removed for us to be able to install part. Cx will call once unit is removed. ; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Laurel, DE 19956
Michael E.
Job Details: 06/02/2022
"CX complaint: oven lights stay on, lower oven bake elemenbt not heating and upper oven broil stays at 117 degrees even when off. Tested and verified complaint. When i unplugged the door switches, the lights stayed on. 240vac at terminal block and at control. No voltage to lower bake element when on. Ordering control. Could not reschedule due to CX unsure of schedule.; ordrng 1 W10877730 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model wfw3090jw0
Near Washington, DC 20010
David J.
Job Details: 06/02/2022
Cx complaint unit would not go into a cycle. Replaced control board as stated by previous tech. Tested unit with maintenance and unit working as intended.
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/02/2022
"installed new control, upon restart, preheated 30 seconds then relay shorted on board, no heat again, called tech line 7733793958 several checks confirmed latch taking out controll, ordering latch and new control both 8+tribs, scheduled for weds 6/8, collected 174.66 for parts cx paid in full; ordrng 1 W10852104 (cntrl-elec) and 1 W11029221 (latch-door)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Tappahannock, VA 22560
Gill G.
Job Details: 06/02/2022
replaced control. tested by running diagnostic cycle. found unit is fully functional and working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM01
Near Goldsboro, PA 17319
Sal R.
Job Details: 06/02/2022
"CX complai t is that the unit is no longer making ice. I also foun d that the unit is dripping water form the Icebox and that frost is preseant in the FC. I also found an E2 error code for the icemaker, in test 57 the unuti dies not harvest. I am ordering 1 icemaker(WPW10764668) and per Technical Service Pointer #: W10842568 , I am ordering 1 service kit (W10864518). I was able to collect 693.70 for service, parts, shipping, taxes, and labor charges . CX is paid in full . Once the parts are avalible, pleaae have someone form the office call to set a return date.; ordrng 1 W10864518 (service kit 4 @ tribs) and 1 WPW10764668 (icemaker)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM704KPS0
Near Richmond, VA 23233
Thomas B.
Job Details: 06/02/2022
Cx complaint unit is not working properly inspected unit removed and replaced the door gasket tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LW1
Near Salisbury, MD 21801
Michael E.
Job Details: 06/02/2022
"Replaced the regulator as per previuous diagnosis. Tested unit and still getting too much gas flow for the cooktop burners to work properly. Ordering control and spark control and manifold assembly. Scheduled next visit for 6/17 pm, CX gets home around 2pm.; ordrng 1 W11548757 (control) and 1 W11162730 (spark control) and 1 W11347745 (manifold)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Hampton, VA 23666
Lucas R.
Job Details: 06/02/2022
"cx complaint lights out deli board not working, checked unit found open led in fc, and corroded and brokn wires in drawer quotd cx parts W10815674 door 416.01, WPW10677119 deli board 206.85 w10695459 module 119.69 shipping 15.00, tax 44.55 total 1032.10, cx declined quote for door and control, advised just to replace led, collected 306.87, leaving balance of 725 23 if cx decides in next 30 days to complete repair, also advised control may not be needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Gaithersburg, MD 20886
Ricardo S.
Job Details: 06/02/2022
"Cx complains that the unit not cooling properly, the Fc temp 32 degrees, Rc temp 44 degrees, the frost pattern on the evaporator is bad, compressor is too hot sealed system problem. unit needs compressor kit and evaporator; ordrng 1 w11546692 (evaporator) and 1 w11580057 (compressor) and 1 W11109499 (drier-tube) and 2 countsjob (2 counts)s"
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Yorktown, VA 23693
Lucas R.
Job Details: 06/02/2022
"cx complaint long cycle times, checked unit found f0e2 suds, and f5e2latch failure codesfound soap residue on back poanel, advised cx to run 2 clean cycles to clear suds, also found intermittent latch operation.; ordrng 1 W11316250 (latch)"
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM01
Near Lancaster, PA 17601
Justin L.
Job Details: 06/02/2022
cx complaint ice forming on freezer door. was able to access unit and found that the fresh food drain tube was clogged causing ice build up and to warp the drain pan. quoted cx for repair and collected full amount. setting return for Thurs 6/16/22; ordrng 1 W11457241 (drip pan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW
Near Newport News, VA 23601
Jason T.
Job Details: 06/02/2022
"Cx complaint, deli and crisper drawers not sliding in-out properly, found plastic support sticking causing the issue. Applied silicone lubricant to allow the drawers to slide in-out properly, verified all unit functions for proper operation...working as designed.; ordrng 1 WP99003172 (Silicone Lubricant), used 1 WP99003172 (Silicone Lubricant) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHVO
Near Carlisle, PA 17013
Fred G.
Job Details: 06/02/2022
i was able to access unit and replace the front panel. after install i test door and unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB03
Near Silver Spring, MD 20906
Julian H.
Job Details: 06/02/2022
"CX complaint unit is making loud humming noises temp readings on arrival RC38 FC0 tested Ran load test compressor is working fine is jsut humming normal noise. I tested fans, damper and defrost normal hum when everything is running Andrew documented call 7733787128"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/02/2022
"once again part was not round once installed gap on one side, tried to bend into shape would not work, also rear gasket glued on crooked, reordering drum..........must be ispected by MA/MR.... and shipped by us so both damaged drums can be picked up; ordrng 1 W10899578 (drum)"
We serviced a
JENNAIR RANGE
Model JGRP436WP01
Near Rockville, MD 20850
Julian H.
Job Details: 06/02/2022
replaced ui tested and working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Glen Burnie, MD 21061
Emmanuel R.
Job Details: 06/02/2022
"Cs refrigerator isnt cooling but freezer is, I found that moisture is entering the unit somehow and blocked the return vents to the the fridge not allowing cold air to circulate. The top of the gasket in the freezer door had alot of ice build up but it was sealing . I defrosted vent and took my heat gun to the door gaskets so it can expand and make a better seal. Evap heater turn on and the drain isnt clogged.Unit is now working as designed , advised customer to call us back if problem persist."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Frederick, MD 21704
Ricardo S.
Job Details: 06/02/2022
"unit needs the evaporator cover assy and ice maker, the client informs me that someone from whirlpool told her that if the refrigerator was not cooling they would cover the entire repair but i dont have any authorization number .. the client will call whirlpool to see if they can send the auth number; ordrng 1 w11395558 (evaporator cover) and 1 w11557001 (ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Frederick, MD 21701
Brian R.
Job Details: 06/02/2022
"cx complaint is ice maker is very slow making ice. said its been about 4-5 days to get a 3rd of bucket full. also said things were melted together a bit and some how a hole blew out the bottom. took temp readings of 11 in Freezer 55 in FF 51 and 31 through ice maker. found freezer evap frozen again. 2nd time for this issue cx said, also FF evap frozen over as well. unit will need parts as well as updated controls and boards. unit needs 2 evaps defrosted as well and extra time will be needed. have to fix cooling issue as i believe thats the issue with slow ice is the temps. as soon as approval is given and parts are in office will schedule.; ordrng 1 W11032800 (Evaporator Fan Motor) and 1 W11089931 (UI Black) and 1 W10843055 (Main Control) and 1 W10846539 (EvaporatorFan Motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Arlington, VA 22204
Lloyd B.
Job Details: 06/02/2022
Cx complained the unit did not dispense ice. Installed new auger motor and tested and it now dispenses crush and cubed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Winchester, VA 22602
Ricky E.
Job Details: 06/02/2022
8-2 9-1 a-1 6-2 ck fnd unit has multiple circuit faults.. the fill circuit has issues and the unit partially fills.. the units drain circuit has issues.. the units diverter is not returning to the home position. and the unit is giving faulse errors.. need parts...; ordrng 1 W11305308 (cntrl-elec) and 1 W11175771 (valve-inlt) and 1 WPW10469574 (vent asm)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Midlothian, VA 23112
Joseph D.
Job Details: 06/02/2022
"replaced failed heater to elimninate leaking, no damage noted but heater with faulty bushings. now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pikesville, MD 21208
Shane M.
Job Details: 06/02/2022
"cx complaint the RC isnt getting cold enough. found temps near 42F (cx has digital temp) put unit into test mode, found a weak evap fan.. ordering UI, evap fan w blade sr7733793068; ordrng 1 W11566894 (UI) and 1 W11396715 (evap fan) and 1 WP2169142 (fan blade)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Arlington, VA 22204
Lloyd B.
Job Details: 06/02/2022
"Cx complained the unit did not make ice or dispense water and of a bad gasket. Inspected the unit and found that with the filter bypass in, the water came out with pressure. Unit needs new filter head and gasket for rh door; ordrng 1 W10830283 (gasket 166.44) and 1 W11346623 (filter housing)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Beaverdam, VA 23015
Thomas B.
Job Details: 06/02/2022
Cx complaint units door gasket frayed and the metal came out. The insert the customer thought was burned it was just metal color of the insert snake skin. Removed and replaced the door gasket and added new adhesive tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300EWH03
Near Baltimore, MD 21230
Emmanuel R.
Job Details: 06/02/2022
"Installed filter cover and tested unit, unit is now working as designed."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Columbia, PA 17512
Drew B.
Job Details: 06/02/2022
replaced suspension and tested with load no leaks checks good
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HV5
Near Mechanicsville, MD 20659
Robert A.
Job Details: 06/02/2022
"Cx complaint that the unit's cooktop light is not turning off. I inspected the unit and confirmed the complaint. The unit switch the light setting (high, low and off), but it does not turn off. Cx had an extra bulb and replaced it but it still did not turn off. The unit will need a new control board as well. I'm ordering the part for the return visit.; ordrng 1 W11342846 (control board)"