We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Kensington, MD 20895
Roberto I.
Job Details: 09/22/2023
"CX complaint grinding noise and poor wash.Ran diag, found F4E3 error. Ran a test cycle, the 2 sray arms didn't spin at all. Both arms are also getting separated around the welding. Ordering sump/motor assy W11665769, lower spray arm WPW10491331, and middle spray arm WPW10448645.; ordrng 1 W11665769 (sump motor assy) and 1 WPW10491331 (lower spray arm) and 1 WPW10448645 (middle spray arm)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Mechanicsville, VA 23116
Chris B.
Job Details: 09/22/2023
replaced hinges tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Washington, DC 20009
Samuel R.
Job Details: 09/22/2023
defrosted all ice and installed heater probe unit is now good.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Newark, DE 19702
Taylor F.
Job Details: 09/22/2023
Cx complaint is unit not draining. Tested inspected and verifed complaint. Found the Drain pump to be defective causing the lower harness to break at the connector. Ordeirng lower harness and drain pump. Cannot rescheudle at this time. Corrected harness temp so cx has working unit.; ordrng 1 W11643701 (harness) and 1 W11399437 (pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Virginia Beach, VA 23452
Lucas R.
Job Details: 09/22/2023
"pon arrival stub on compressor too short to lok ring, solder on stub, replaced compressor and drier, pressurized to 120 psi nitro, no visible leaks, vacuumed to -30'hg 20 min, low pressure running, around -8' hg, advised cx to monitor, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Laurel, MD 20723
Emmanuel R.
Job Details: 09/22/2023
"Cs unit is not washing dishes, confirmed complaint. I found error codes f4e3 washmotor not running, verified its getting voltage but motor failed. Also f7e1 no heat, heater is also getting voltage and ohmed out ok. Ran test cycle after reseting unit and heater came on good. Unit needs a Washmotor. Quoted customer but she needs to talk to her husband. Collected $120 for svc call."
We serviced a
JENN-AIR OVEN
Model JJW2827IL01
Near Potomac, MD 20854
Julian H.
Job Details: 09/22/2023
replaced parts & working
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Brunswick, MD 21716
Ricky E.
Job Details: 09/22/2023
"customer stated that the unit was leaking from the door. customer showed pics, the unit isnt leaking from the motor and pump area.. fnd residue at the door that shows leaking from the gasket... also the unit maybe leking from the door vent.. need parts..; ordrng 1 w11483553 (gasket) and 1 w11649995 (vent assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB04
Near Richmond, VA 23234
John P.
Job Details: 09/22/2023
"Cxs complaint module in freezer not working confirm complaint 120 to module module not illuminating replaced module tested working as designed; ordrng 1 W11520324 (LED JP/VS), used 1 W11520324 (LED JP/VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW
Near Sterling, VA 20164
Simon
Job Details: 09/22/2023
"CX complaints washer has power doesnot work keeping grinding never start the cycle .Inspected unit found that the stator noisey replaced the rotor unit ones start cut off the power.unit need new stater,control board and ntc sensor.ordered stater and sensor ,controlboard.SZ; ordrng 1 W11354541 (stater) and 1 W11466597 (control board) and 1 W11320546 (sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Germantown, MD 20876
Ricardo S.
Job Details: 09/22/2023
"Replaced parts, reset power, evaporator fan and freezer fan not working, ran test# 3 step 4 .. no power on any of fans. cks p14 connector for dc volts 14.28 dcv.. broken wire .. THE UNIT IS UNREPAIRABLE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Damascus, MD 20872
Marc M.
Job Details: 09/22/2023
"cx complaint unit not sliding on the rollers. found that this is simply due to the feet being lowered to level the unit. per cx request, lowered the unit onto the rollers. unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bethesda, MD 20814
Shawn D.
Job Details: 09/22/2023
took unit apart found augar motor shorted snapped pics. replaced augar motor and tested and unit now dispenses ice on cubed and crush. unit is good to go
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Newport News, VA 23602
Orbie
Job Details: 09/22/2023
"cx complaint unit not working. checked unit found F4E3, F6E4. found no activity from pump. unit will need a sump to complete repair.; ordrng 1 W11613479 (sump and motor)"
We serviced a
JENNAIR MICROWAVE
Model JMV8208CS2
Near Germantown, MD 20876
Ricardo S.
Job Details: 09/22/2023
replaced interlock switches. unti cks and wotrks fine
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Hume, VA 22639
Ezra M.
Job Details: 09/22/2023
"no cool. compressor and fans running, no heat at discharge tube or condenser. ss parts and labor covered under extended warranties. compressor runnin, no heat on discharge tube, condenser fan operating, 3 way valve working. ordering compressor, fresh food evap, drier and process stub.; ordrng 1 W10832994 (compressor cbe) and 1 WPW10143759 (dryer cbe) and 1 W11492867 (ff evaporator cbe) and 1 W11506635 (process stub cbe)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Virginia Beach, VA 23452
Lucas R.
Job Details: 09/22/2023
"replaced compressor and drier, pressurized 120 psi nitrogen, no visible leaks, vecuumed to -30' hg 20 min, charged, low pressure -4' hg, advised cx to monitor, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Lewisberry, PA 17339
Andrew S.
Job Details: 09/22/2023
Cx complaint is that the unit is still going off balance with certain loads. Upon arrival I that the unit is slightly higher in the front. I was able to level it better. I then ran a manual spin and found that the spin basket empty the unit is spinning as it should. I asked cx if the unit has the issue with any other loads. Cx stated that the towels vibrate but dont go off balance but normal loads run as intended. I also found that the cx is washing the sheets on a normal cycle. I advised cx to use the Bulky items cycle. The unit is functioning as intended. Job complete
We serviced a
JENNAIR COOKTOP
Model JGC9430ADB
Near Silver Spring, MD 20902
Brian F.
Job Details: 09/22/2023
"Cx states burners not lighting. Cooktop unplugged when I arrived. Powered on tested, only burner that had issues lighting was right rear, found spark not arcing across consistently. Was able to remove burner assembly, screw that mounts electrode to burner stuck, ordering RR burner assembly.; ordrng 1 74007735 (burner asy)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Adamstown, MD 21710
Marc M.
Job Details: 09/22/2023
cx complaint unit chipping enamel on the inside is chipping and is very sharp. inspected unit and found about 4-5 inch section of enamel chipping of of the front of thr drum and rusting. unit will need new drum.; ordrng 1 W10545923 (drum)
We serviced a
WHIRLPOOL WASHER
Model MWV4505MW1
Near Claymont, DE 19703
Frederick R.
Job Details: 09/22/2023
cx COMPLAINT IS wm WILL NOT SPINN. iNSPECTED/TESTED AND FOUND NO COLD WATER COMING INTO UNIT. aFTER INSPECTION i FOUND cx HAD HOUSE VALVE REPLACED AND THE COLD WATER WAS NOT TURNING ON. tHIS IS WHAT WAS PREVENTING UNIT FROM ADVANCING. pULLED AND f8e1 CODE TO VERIFY. Turned cold water on and retested and the WM is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Newport News, VA 23602
Orbie
Job Details: 09/22/2023
cx complaint unit still has issue after repair. checked unit found issue at drain pump as well as found pressure hose hanging with piece from basket in hose. unit needs a basket to complete repair. will need to remove gearcase to change basket. tried removing spanner nut but cannot free nut without possibly cutting it off. ship basket directly to cx. advised cx to call us when she receives part. leaving unit unplugged; ordrng 1 W11219115 (basket)
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Georgetown, DE 19947
Michael E.
Job Details: 09/22/2023
CX complaint: door gaskets leaking air. Tested and verified complaint. I found i was not successful in getting original gaskets to seat in track properly. Replaced both door gaskets. Heated and reshaped gaskets. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Barboursville, VA 22923
Eric F.
Job Details: 09/22/2023
"Confirmed cx complaint UI non responsive. Power cycled unit, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Alexandria, VA 22308
Lloyd B.
Job Details: 09/22/2023
"Cx complained the unit did not drain. Inspected the unit and found a loose connection at the drain pump. Fixed connection and tested and it now fills, washes and drains, completed each step in diagnostics. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Newport News, VA 23606
Justin W.
Job Details: 09/22/2023
replaced ice maker tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fairfax, VA 22030
Demonte S.
Job Details: 09/22/2023
"Installed the Compressor, Access Valve and Couplers. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 2.0 Oz's of R600. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.) ; used 2 W11506621 ( COUPLER ( DS / Vs)), 2 W11504415 ( COUPLER ( DS / Vs )), and 2 W11504431 ( COUPLER ( DS / Vs)) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Newport News, VA 23608
Orbie
Job Details: 09/22/2023
"cx complaint unit not working. checked unit found F7E3. found unit locking and unlocking, then locked and wouldn't unlock. 103ohm at lid lock but unit not unlocking. ordering lid latch, cam and belt just in case due to f7e3; ordrng 1 W11513248 (lid lock) and 1 W10721967 (cam) and 1 W11239857 (belt)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Germantown, MD 20874
Ricardo S.
Job Details: 09/22/2023
Replaced gaskets. unit tested and freezer door seal cks ok .. no air leak
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Harrisonburg, VA 22802
Danny R.
Job Details: 09/22/2023
installed parts checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EPA01
Near Baltimore, MD 21212
Shane M.
Job Details: 09/22/2023
"cx complaintt he unit isnt rolling, found chunk taking out front right wheel, will need a support base for rightside. will need a 2nd tech, red dolly & 4x 2x4 wood. quote for the repairs $745.30 cx paid svc by card. 2 count needed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW1
Near Enola, PA 17025
Fred G.
Job Details: 09/22/2023
"cx complaint unit isnt cleaning, or drying dishes. I found 0 saved error codes. I ran auto test and found wash motor does come on. I found heater does come on and I tested the amps through the circuit and found 6.8amps. I found unit is working as design. I found unit is very dirry, it could use a good clean and a clean cycle. i called TL, advised them of the condition of the unit and that i advised unit to run 2 clean cycles with Affresh and white distilled vinager. I found food parts inside and milky water in sump hole. filter was very dirty, I was able to clean it. tested every fuction and found it to be working as design."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Washington, DC 20001
Samuel R.
Job Details: 09/22/2023
cx complaint unit is not working.inspected unit and found unit to be stuck in showroom mode.got unit out of showroom mode and unit is now working properly
We serviced a
JENNAIR REFRIGERATOR
Model JSD2789AES
Near Front Royal, VA 22630
Ezra M.
Job Details: 09/22/2023
installed defrost heater and defrost timer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHW02
Near Nottingham, MD 21236
Justin S.
Job Details: 09/22/2023
the unit was unplugged when i arrived. found the pressures were equilized to 8psi. plugged the unit in and the compressor activates and low side pressure drops to -20psi and the high side pressure is 75psi. the amp draw of the compressor is .5aac. pressurized the unit with nitrogen to 140psi andr found the unit is leaking. replaced the evaporator and repressured. the unit is still leaking and found from the tube running through the drain pan. the unit needs the tube and filter replaced; ordrng 1 W11644054 (tube) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Front Royal, VA 22630
Ezra M.
Job Details: 09/22/2023
"not agitating or spinning due to failed capacitor. replaced capacitor and tested, working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Frederick, MD 21701
Marc M.
Job Details: 09/22/2023
installed parts and tested unit. unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Harrisonburg, VA 22801
Danny R.
Job Details: 09/22/2023
ran test 57 icemaker failed will need new icemaker; ordrng 1 W11658802 (icmaker)
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Ellicott City, MD 21042
Dustin F.
Job Details: 09/22/2023
"CX complaint: unit makes noises when it runsInspected unit, confirmed CX complaint. found blower wheel loose. resecured wheel and tested unit. unit working as intended.;"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Williamsburg, VA 23185
Orbie
Job Details: 09/22/2023
replaced optics from jenn-air. advised cx to monitor unit. cycled power to unit. placed old pieces back in box for cx to send back to whirlpool (steve kelly)
We serviced a
WHIRLPOOL DRYER
Model GEW9200LQ0
Near Bowie, MD 20720
Davonte
Job Details: 09/22/2023
"cx stated unit isnt drying clothes on the way, inspected unit, iunit is heating as should, and cx also felt hot air coming from unit. cx stated that he'll be looking to get new unit. collected 120"
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS309BSP01
Near Front Royal, VA 22630
Ezra M.
Job Details: 09/22/2023
"inverter arrived damaged, reordering inverter.; ordrng 1 W10217711 (inverter reorder)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Bowie, MD 20715
Davonte
Job Details: 09/22/2023
"cx stated that refrigerator is working as should now, she kept the part just incase it started not working again. did not installed part"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Enola, PA 17025
Fred G.
Job Details: 09/22/2023
"i was able to access unit and replace the gearcase, spin basket, slider and washplate as per previous visit. tested unit and found unit now checks good."
We serviced a
AMANA REFRIGERATOR
Model ASD2628HES
Near Silver Spring, MD 20902
Brian F.
Job Details: 09/22/2023
"Removed old filter, installed new filter, tested, unit is now working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HW06
Near Gordonsville, VA 22942
Eric F.
Job Details: 09/22/2023
"Confirmed cx complaint unit intermittently not heating. Cx reports it happens after cooking for 15 minutes or so. Checked unit, unit working properly. Magnetron thermostat is killing power to magnetron when it gets to a certain temperature then returning power when it cools down. This is a design feature to stop magnetron from burning out, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ1
Near Silver Spring, MD 20904
Brian F.
Job Details: 09/22/2023
"Installed suspension, calibrated, ran auto test, completed with no errors. Unit is now working properly. Cx upset amount due had changed, called office, was told to collect the original quoted 75.83."
We serviced a
WHIRLPOOL UNKNOWN
Model WDT730PAHZ0
Near Hanover, PA 17331
Drew B.
Job Details: 09/22/2023
cx complaint that unit is working fine but the upper racl wheel had detached and foudn bad out dated adjusters will need new adjusters and call to resschd when approved; ordrng 1 W10712395 (adjsuters)
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEM7
Near Ellicott City, MD 21042
Dustin F.
Job Details: 09/22/2023
"CX complaint: FC had ice sheet and wouldnt drainInspected unit, confirmed CX complaint. Found unit falls under SP. Replaced drain tube with PRe ID drain tube kit and tested drain. unit works as intended. CX paid SVC and labor. part is covered with SP."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Leesburg, VA 20175
Simon
Job Details: 09/22/2023
CX complaints refrigrator has no power no operation not turn on.Inspected unit and found the main control burned .replaced main control .power on tested unit compressor and condeser fan works CX will wait for refrigrater to cool.unit works as designed.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Frederick, MD 21702
Ricardo S.
Job Details: 09/22/2023
"Replaced parts, reset power, air flow on rc cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Frederick, MD 21703
Marc M.
Job Details: 09/22/2023
cx complaint unit freezing in icemaker compartment. inspected and found leaking icemaker causign sheets of ice on bottom pf bin. replaced icemaker with pre id parts and tested unit. unti nwo checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Fairfax, VA 22030
Demonte S.
Job Details: 09/22/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is making a Grinding Noise. Ran Service Diagnostics on the unit. Ran Service Test 3 - Damper Control and Fan Motor Test. Damper is making a loud rattling noise. Cx confirmed this is the house that they are hearing. Unit will need Damper Control. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 09/22/2023
Per previous tech I was able to access and replace the gearcase and other parts after splitting the agitator to remove it from the shaft. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5500SQ2
Near Rockville, MD 20852
Roberto I.
Job Details: 09/22/2023
Replaced timer and installed knob. Unit tested ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Summit Point, WV 25446
Ricky E.
Job Details: 09/22/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bel Air, MD 21015
Neil H.
Job Details: 09/22/2023
"REPLACED THE AUGER MOTOR,BIN AND COUPLING UNIT CHECKED GOOD DISPENSING ICE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Harrisburg, PA 17111
Cody H.
Job Details: 09/22/2023
When part was removed from box found part to be defective. Ordering RC door (white) to be used on return. CX to schedule with office when part arrives and is inspected.; ordrng 1 W11023679 (RC DOOR (white))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Wilmington, DE 19810
Frederick R.
Job Details: 09/22/2023
"CX complaint is no ice. Inspected/tested. Found 2deg in FC and 38 in RC. Both taken with thermocoupler device. Test 36 IBfan blows but slow and then pics up after about a minute. Water to IM no issue. E5 error code in test 56. 57 IM harvests with no issue. Test 58 is 01. test 15 is 02. . Ordering UI, dual valve and IM. Cannot reschedule at this time due to FBO part needed.. CX has extended warranty I took pic of.; ordrng 1 W11634312 (UI) and 1 W11482383 (valve) and 1 W11658802 (Ice Maker)"
We serviced a
WHIRLPOOL DRYER
Model GEQ8858KQ0
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 09/22/2023
Cx complaint unit starts without hitting the push to start also sparking from the timer qouted 425.99 for the repair of the timer and push to start cx paid by CC ordering parts. ; ordrng 1 WP3406725 (timer) and 1 WP3398094 (relay-pts)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Bel Air, MD 21015
Justin S.
Job Details: 09/22/2023
compressor replaced 8/28. cx says the unit is still not cooling well. found temps of 12f in the freezer and 37f in the refrigerator. set to 0f and 37f. compressor amp draw is .6aac. low side pressure is jumping between -10psi and -20psi. high side pressure is 80psi. unplugged the unit and pressures equilized to 12psi. called tech support and spoke with an austin. pressurized the unit with nitrogen to 140psi and checked for leaks. bubble checked for leaks and didnt find anything. pressure dropping 2psi in 20 minutes. called tech support back and spoke with a bruce. under review
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Oxford, PA 17350
Drew B.
Job Details: 09/22/2023
replaced all parts and tested and now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Odenton, MD 21113
Davonte
Job Details: 09/22/2023
"cx complained unit wasnt cooling in the rc side, confirmed cx complaint,. unit on rc side was at 71 temos, fc side was at 2 degrees. inspected unit, evap had frost pattern. held door switch in to see if evap fan would turn on but didnt. installed new evap fan motor, but motor was spinning at a low rpm. fan was defective. orderring new fan; ordrng 1 W11024089 (evap motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Fishersville, VA 22939
Danny R.
Job Details: 09/22/2023
called tch line unit is making ice chut is keeping ice in chut and not letting it out will need to reorder door dent at top of door cx also wants doors picked up he is handicapped and cant move them; ordrng 1 LW11026363 (dor-fip)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Laurel, MD 20723
Emmanuel R.
Job Details: 09/22/2023
"Cs unit is not drying clothes and making a noise, Confirmed complaint. I found the error codes f2e1 HMI stuck key, UI is working ok at this time I beleive customer is holding the button down too long. I also found 2 rollers and the idler pulley making squealing noise. Ordering rollers and idler. Also found the exhaust vent is restricted, i showed customer the squirl cage and it was blocked with lint. Advise to call a exhuast vent cleaning svc.; ordrng 2 WPW10314173 (rollers)s and 1 W10837240 (idler)"
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Severna Park, MD 21146
Israel R.
Job Details: 09/22/2023
Customer complaint unit is not heating the Left front burner. I found it off. I tested powr from the switch to the terminal and is getting 240VAC. Tested burner and is 23 ohms. I reseated the burner and the burner is heating. May have been loose unit is back to normal operations. No pop left dispatched on.
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS4
Near Bel Air, MD 21015
Neil H.
Job Details: 09/22/2023
REPLACED THE PANEL UNIT CHECKED GOOD.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Manassas, VA 20109
Daniel J.
Job Details: 09/22/2023
spoke with customer unit has been running no errors stored replaced damaged console unit powwers up and responds to key pad
We serviced a
WHIRLPOOL DISHWASHER
Model GU3600XTVB2
Near Falls Church, VA 22046
Christian C.
Job Details: 09/22/2023
"Cx complaint unit is not working. Inspected unit foud F 1E1 control pilot stuck on, F4E1 diverter cannot find position, and F8E3 cold incoming water."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Oakton, VA 22031
Jason A.
Job Details: 09/22/2023
Prior 30days. CX complaint FRIDGE ice in FC dripping from back. See SDpics. Checked AVG temp history & defrost style = GLOBAL 01. Test defrost heater until timed out. & saw water dripping from behind cover. FC rails showing the same frozen lube issue > JJ; ordrng 1 W11394920 (FC evap cover) and 1 W11252097 (drain tube)
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Ellicott City, MD 21042
Dustin F.
Job Details: 09/22/2023
"CX complaint: not drainingInspected unit, confirmed F9E1 code.Checked resistance, found drain pump reading open at control. tilted unit back, found harnass had been severed. replaced lower harnass ran diagnostic cycle. then tested all components independantly. confirtmed unit now working as intended."
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Stone Ridge, VA 20105
Richard B.
Job Details: 09/22/2023
"CX complant. No ice , Prior diagnosis found unit needs ice maker , Installed ice maker , Advised CX to discard first two batches of ice. RB"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Odenton, MD 21113
Davonte
Job Details: 09/22/2023
"cx complained door wouldnt close, couldnt confirm cx complaint, door open and closes as should. door isnt coming in contact with door switches. have to push middle of door, then unit would turn on. odering door switch as well. use if needed. will use hinges on return visit; ordrng 1 W10211972 (door switch)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Mount Joy, PA 17552
Sal R.
Job Details: 09/22/2023
CX complai t was that the unti had a buring sell. I found that CX was washing large comforter with towels. I found that the drive pulley was rubbing on the insode of the sheild. I was able to lower all 4 feet inorder to raise the unit off of the floor. I recalibrated the unit and ran 2 auto test. UNit completed test with out issues. Unit is opperating as designed. CX install and instruct fulfilled.
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Potomac, MD 20854
Julian H.
Job Details: 09/22/2023
CX complaint about unit not spinning inspected put unit on test mode error F9E1 long drain let auto test goign & taking a very long time to drain went to the back & access filter from drain completely clogged remove all items tested & working properly CX PIF THRU APP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Waynesboro, VA 22980
Danny R.
Job Details: 09/22/2023
unit will need door and handle both ar scratched and needed; ordrng 1 W11435354 (door pantry) and 1 W11045125 (handle)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Norfolk, VA 23508
Carl A.
Job Details: 09/22/2023
replaced both doors tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Farmville, VA 23901
Kyle A.
Job Details: 09/22/2023
Changed splutch and tested unit and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Midlothian, VA 23113
John P.
Job Details: 09/22/2023
Found noise coming from ff evap fan. Ordering fan assembly.; ordrng 1 W11610999 (Cover)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Madison Heights, VA 24572
Kyle A.
Job Details: 09/22/2023
Cx complaint of unit not working. Did confirm connection for capacitor barely seated. Reseated connector and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Midlothian, VA 23114
John P.
Job Details: 09/22/2023
Confirmed per pointer unit with fresh colored bushings around heater and found water had dripped onto some assembly shorting our motor ordering motor.; ordrng 1 W11460945 (Sump)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Danville, VA 24540
Kyle A.
Job Details: 09/22/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Hampstead, MD 21074
Bernard M.
Job Details: 09/22/2023
"Replaced allm parts per previous tech, ran test cycle unit completed test without issues and no leaks were found. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ20
Near Roanoke, VA 24018
Kyle A.
Job Details: 09/22/2023
Installed drain pump and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Mechanicsville, VA 23111
Chris B.
Job Details: 09/22/2023
cx comp unit will overflow im with water insp unit apon arrival cx had water turned off turned water no flow to front dispoencer can hear relay click and found 120v to inlet valve but valve not humming or anything ordering valve to complete repair; ordrng 1 W11482025 (valve) and 1 W11482383 (daul vale)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Roanoke, VA 24012
Kyle A.
Job Details: 09/22/2023
Changed part and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Richmond, VA 23222
Chris B.
Job Details: 09/22/2023
cx comp unit grinds very loud when washing insp unit conf cx comp found gear case leaking oil ordering gear case to complete repair; ordrng 1 W11454372 (gear case) and 1 W10832724 (motor)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lexington, VA 24450
Kyle A.
Job Details: 09/22/2023
Replace control and tested unit and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Fairfax, VA 22030
Demonte S.
Job Details: 09/22/2023
"Installed the Mylar Screws, Extensions and Hinge Pin. Tested the unit. All Lights are illuminating. No noise when doors are opening. Unit is working as Designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAW04
Near Spotsylvania Courthouse, VA 22553
Thomas B.
Job Details: 09/22/2023
Cx complaint unit is not working properly inspected unit removed and replaced the led module and the ice maker assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Frederick, MD 21701
Marc M.
Job Details: 09/22/2023
"cx complaint unit has an oily substance on the middle shelf of the fc. inspected and cannot idenitfy a source of the 'oil'. cx had wiped up most of it and no more was produced since then, between that and the location of th4e substance and that the unit is cooling effectively it is very unlikely that the oil is from the unit. unit appears to check good as of today. took pics and doc."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/22/2023
Installed new interlock. Found unit still giving issues. Also found cabinet damaged and that cannot be repaired. Called tech line and sent photos and they sent it in for review.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Derwood, MD 20855
Ricardo S.
Job Details: 09/22/2023
"Cx complains that the ice maker leaks from day one, inpsected unit, the ice fill tube is out of place, reset power, ice mkaer and fill tube works fine"
We serviced a
WHIRLPOOL ICE MAKER
Model WRS321SDHZ08
Near Richmond, VA 23231
Chris B.
Job Details: 09/22/2023
cx comp unit bin will not hold ice and IM will not stop insp unit found ice falling threw bin unit will need bin please ship to cx WPW10558424; ordrng 1 WPW10558424 (bin)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/22/2023
Customer complaint is unit door hits something when opening. Found the toe plate was installed backwards. Reinstalled all check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Manassas, VA 20109
Daniel J.
Job Details: 09/22/2023
per notes replaced diffuser held switch down opened and released closed informed customer the water first entering cup when dispesned is water stored in line and that blocking the back wall can result in warmer areas and also freezing of items
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 09/22/2023
Cx complaint unit is not working properly inspected unit cx states the unit works properly and completely goes through cycle however if she runs unit back to back and puts in second load unit cycles Leds and nothing works cx unpluggs and is able to use again called whirlpool TechLine who states to replace the control. If that doesn't work for them to replace User interface assy next. Replaced the Control board
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/22/2023
"Customers complaint is unit not washing. Found water valve is getting 120 volts but not opening. Customers approved estimate, I collected full amount.; ordrng 1 W11434044 (water valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chesapeake, VA 23325
Zachery R.
Job Details: 09/22/2023
"upon arrival called techline, documented with techline, was advised unit working as designed and have cx monitor unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Front Royal, VA 22630
Ezra M.
Job Details: 09/22/2023
"unit leaking from dual valve. replaced valve, tested, no longer leaking"