We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chesapeake, VA 23320
Branden R.
Job Details: 10/04/2023
"cx complaint unit making alot of noise threw out day , has video of damper opening and it is vary loud . tested in test mode and found when damper is opening and closing it is way louder then normal . ordering new damper for repair to unit .; ordrng 1 W11236851 (damper)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Washington, DC 20002
Shawn D.
Job Details: 10/04/2023
cx complaint unit is dispensing water slowly fridge is only 3 months old filter should be fine. inspected unit then dispensed water and flow is really realy slow. removed filter and installed bypass cap and flow is great so valve and house supply is fine issue is in the filter head or water filter itself. i was pre id the filter head so replaced it and retested and same issue flow is to slow no change. instructed cx to get a new water filter and flush system when he puts it in and to call us back if filter doesnt work. unit should be good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Wilmington, DE 19801
Taylor F.
Job Details: 10/04/2023
Cx complaint is lights not turning on. Found the door switch to be defective. Replaced switch from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Millsboro, DE 19966
Michael E.
Job Details: 10/04/2023
"Sealed gaps above FC door as per previous diagnosis. CX also mentioned the ice and i found it looks wet. IB at 24 degrees and FC at 12 degrees,. I adjusted the FC temp to lowest but difference is too great to solve with adjusting settings. After dropping temp setting 5 degrees, i watch it drop 5 degrees in FC in around 5 min. Replaced FC thermistor from van stock. Tested unit and it is now working properly. I asked CX to watch her ice and that it should stop looking wet and to watch to make sure we stop getting water on top of FC door gasket. Job is complete; ordrng 1 W10316760 (thermistor van stock), used 1 W10316760 (THERMISTOR van stock) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Wilmington, DE 19805
Taylor F.
Job Details: 10/04/2023
Cx complaint is unit not locking the lid and not dispensing oxi. Found the hot valve and the lid lock to be defective. Valve just hums and lid is clikcing trying to lock. Ordering valve and replaced lid lock from pre id. Cannot rescheudle at this time. Cx paid in full by CC.; ordrng 1 W11165546 (valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hagerstown, MD 21740
Ken M.
Job Details: 10/04/2023
Vent assembly and control replaced and tested. Unit is working properly. Old vent assembly left with customer.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Pikesville, MD 21208
Shane M.
Job Details: 10/04/2023
cx complaint the unit isnt starting any cycles. found F2E3. unit did passed calibration mode & test cycle. ordering control board.; ordrng 1 W11513246 (control board)
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Chevy Chase, MD 20815
Sherwood
Job Details: 10/04/2023
cx complaint washer not dispensing soap. arrived confirm installed valve. i think the cleaning of the hoses and pump could fix the issue 1stbecause cx said it has been good from 1st visit. still installed valve. unit is working as designed no error codes after repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Big Pool, MD 21711
Ken M.
Job Details: 10/04/2023
"Customer complaint is that the unit is making a clicking noise when the door is closed and the ice maker is filling the bin with water. Found the fill tube was not ran all the way into the fill cup, so half the water was pouring into the bin. Fill tube realigned. Found the clicking noise was from the bottom of a hinge screw hitting the top of the door, screw is too long. Screw back out slightly and a washer was added so that the screw is secure, but no longer hitting the door. Unit is working properly."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS00
Near Wilmington, DE 19804
Taylor F.
Job Details: 10/04/2023
"Cx complaint is unit not cooling. On arrival found temps 50 in RC and 30 in FC. Exposed evap and found heavy frost on only the first two rows of the evap and only wet past that point. Unit is low on charge, Ordering compressor, evap, coupler drier. 3 CT SEALED SYSTEM.; ordrng 1 WP2188823 (evaporator) and 1 W10309988 (compressor) and 1 W10143759 (drier (service)) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL DRYER
Model MED6500MW0
Near Wilmington, DE 19803
Taylor F.
Job Details: 10/04/2023
"Cx complaint is unit not heating. Found the TCO to be defective. Ordering TCO, 1 in office stock, rescheudled for 10/11/23.; schdld next appmnt for 10/11 WED !"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ0
Near Bowie, MD 20721
David J.
Job Details: 10/04/2023
"Customer complaint fan was on and came on by itself. Arrived today and inspected unit and could not verify. This complaint found nothing burnt on control tested all features and all buttons work properly tested unit and made sure it heated and it did customer said his wife had turned the fan on, and he just did not know Unit checked out and is working as designed job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Millersville, MD 21108
Dustin F.
Job Details: 10/04/2023
"CX complaint: unit not washing correctlyInspected unit, Confirmed complaintFound F7E1 and FAE2 code. Ran test cycle and Motor just humms and doesnt come on. Checked and confirmed 120v. unit needs new pump and motor assembly with drain pump; ordrng 1 W11416363 (Pump and motor assembly) and 1 W11497943 (drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW04
Near Hedgesville, WV 25427
Ken M.
Job Details: 10/04/2023
"Customer complaint is that the unit is running. Noise was present on arrival. Found the evaporator frozen over. Ran defrost test cycle and the element is working, control and element are good.. Thermistor is reading 4.23K(59 degrees) in ice. Unit needs a new thermistor.; ordrng 1 WPW10383615 (thermistor)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Hedgesville, WV 25427
Ken M.
Job Details: 10/04/2023
"Customer complaint is that the unit goes straight from sensing to done. Tried to run the test cycle, but all of the lights just blinked and it did nothing. Cycled power to the unit and retested. Unit ran, but did not spin, remained in agitate when spin should have engaged. Inspection of the drive found the belt torn up. Splutch is secure and found no issue with the drive motor or belt cover. Belt replaced and unit retested. Unit is working properly. Old part left with customer.; ordrng 1 W11239857 (belt(KM VS)), used 1 W11239857 (BELT) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Millsboro, DE 19966
Michael E.
Job Details: 10/04/2023
Replaced timer and knob as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model MVW6500MBK0
Near Chesapeake, VA 23322
Branden R.
Job Details: 10/04/2023
"came out to replace parts on unit , disassembled unit replaced rods and basket to unit . tested and unit is now running as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Hyattsville, MD 20785
David J.
Job Details: 10/04/2023
Customer complaint unit is not making ice properly after previous technician visit. He had found an error code E2 and needed to replace icemaker. Arrived today and verified complaint. Ran test 56 and found error code E2 as well. Customer has been placing ice inside of ice bin from other unitdisconnected power and disassembled unit. Replaced icemaker and reassembled plug power back in and ran test 56 and now have code E0 for no error codes. Explain to customer give unit 24 hours to start making ice unit is now working as designed job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Centreville, VA 20121
Tanner B.
Job Details: 10/04/2023
"FC led went out, replaced the fc led . Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Sinking Spring, PA 19608
Justin L.
Job Details: 10/04/2023
"Cx complaint no cool in rc since previous visit. Was able to access unit and verify concern. Found 62F in RC and 2F in FC. Removed rc evap cover and found no frost pattern. Verified thermistor reading in icewater and had 8.7K Ohms. Test 1,2, 39 thermistors read 01. Test 3 fans and dampers work and in 36 works. Ran test 4 and verified 3 way valve moved and rc evap was starting to cool. Verified readings at control with techline. In diag unit is operating but outside not cooling rc as control failure. Reordering and setting return for wed 10/11/23; ordrng 1 WPW10589837 (control)"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 10/04/2023
"CX complaint:L wont unlock and was shaking house. Tested and verified complaint. I found lid would not unlock but was clicking as if it was. 1 of the suspension rods failed and the part it hangs from needs to be replaced. Replaced lid latch from van stock and ordering suspension rods. Scheduled return visit for 10/12 PM; ordrng 1 W11307244 (latch van stock) and 1 W11217817 (suspension), used 1 W11307244 (LATCH van stock) from stock"
We serviced a
JENNAIR OVEN
Model JDS1750ML0
Near Arlington, VA 22207
Jason A.
Job Details: 10/04/2023
Bare or painted metal 152�F (67�C) got a measurement of 166.9 at the metal surface next to the top right handle. 177F at the vent surface above the flue. See SDpics. Called techline & update SR & safety > JJ
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kingsville, MD 21087
Neil H.
Job Details: 10/04/2023
THE COLD VALVE BUILD UP WASHER COULDN'T ADVANCE I CLEANED IT AND WASHER TESTED GOOD
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 10/04/2023
"CX complaint: not heating. Tested and verified complaint. At receptacle i am getting 120/120 and 120 vac. We are not getting 240 when testing red and black together but each shows 120 vac individually. Also, unit failed air flow test in the yellow. I advised CX to have venting cleaned out or replaced and advised CX to have a licensed electrician address the electrical problem. Unit cannot work properly without correct power. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Shermans Dale, PA 17090
Fred G.
Job Details: 10/04/2023
"cx complaint unit displays a error. inspected unit and entered diag and found f1e1, f2e1, f3e2. cleared code and found control and moisture sensor to be faulty. replaced both and used harness from van stock and found unit now checks good.; ordrng 1 WPW10298258 (moisture harness (FG VS)), used 1 WPW10298258 (HARNESS) from stock"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Upper Marlboro, MD 20774
David J.
Job Details: 10/04/2023
Customer complaint unit was installed from Home Depot and they had a vibration noise since day one. Arrived and inspected unit. Found that noise is coming from side of unit. Inspected and found cabinet to be not square and when installed the mount was installed to far right into the cabinet causing the panel to vibrate. Its pinched real tight at top right and had big gap at the bottom. Used shim temporarily until they have installers come back out. Vibration noise is now gone. Tested unit and it heated properly. Unit is working as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Dover, DE 19904
Frederick R.
Job Details: 10/04/2023
Put new RC do on per prior diagnosis and same issue. Big gap. Found what seemed to be offset center hinge as far as where the holes are drilled.Spoke to Kurt at WPTL. Kurt had me send him pics and we found what appears to be a bent cabinet in severl locations. Unit is being sent for Non repairable review with WP. Informed CX I will be in touch with them as soon as WP gets back to me; saved tckt
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Upper Marlboro, MD 20774
David J.
Job Details: 10/04/2023
"F5e3F5e2Customer complaint every time they use machine error codes appear arrived today after previous technician and verified two error codes above for lid latch errors. When I arrived, I had found washer lid to be off of unit and could not find hinges or screws or bearing caps to install new lid customer could not find these parts and was not sure if previous technician had removed them ordering parts to install lid properly and will return when parts arrive. Lid was left at customers home inbox next to washing machine. OK by Office. Will return when parts arrive. ; ordrng 1 WP8563965 (Left hinge) and 1 WP8572974 (Right hinge) and 4 W11404293 (Lid screws)s and 2 W11579387 (Bearing)s"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Upper Marlboro, MD 20774
David J.
Job Details: 10/04/2023
"Customer complaint unit would run and then shut off arrive today and inspected unit and could not verify complaint home is vacant and had no way to test unit with clothes in diagnostic Cycle. I had found no error codes. Ran test cycle unit tumbled and heated tested vent with thank you card and had good airflow Unit sensed and did cool down phase called landlord, and he had stated the previous tenant was not the best and was not sure 100%. If this was true or false of whats going on. There will be new tenants and he stated he would let them use it, and if something came about, he would give us a call and let us know. As of right now unit is working as intended job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Martinsburg, WV 25401
Ken M.
Job Details: 10/04/2023
Customer complaint is that the unit is not heating. Unit tested and issue confirmed. Power to the unit tested good. Upper heater thermostat tested open. Unit needs a new TCO set.; ordrng 1 W10900067 (cutoff-tml)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Kingsville, MD 21087
Neil H.
Job Details: 10/04/2023
ICE WAS CLUMPPING TOGETHER EXPLAINED TO CX TO DUMP ICE SO ICE BIN TEETH DON'T GET JAMMED AND TO RUN CUBE AFTER CRUSHED TO CLEAR
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Fredericksburg, VA 22406
Robert W.
Job Details: 10/04/2023
"CX complaint is the unit isnt making ice. Inspected unit and found unit is cooling properly RC IM error E2 cycled power to unit cleared code and tried to harvest IM and nothing happing IM getting power not cycling, IM filling with water ice level sensor is working. Ordering IM; ordrng 1 W11658802 (IM)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Fallston, MD 21047
Neil H.
Job Details: 10/04/2023
REPLACED THE MOTOR AND BLOWER UNIT TESTED GOOD. UNIT RUNS NORMAL SOUNDS NOW
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Suffolk, VA 23434
Austin D.
Job Details: 10/04/2023
came out to resolve the issue. disassembled the unit as needed. replaced the rc door. tested operation. unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Huntingtown, MD 20639
Shane B.
Job Details: 10/04/2023
cx complaint is water dripping from under ice bin. confirmed complaint. bin has a lot of frost under it. found dispensor door stuck open. i removed UI and found door motor was not plugged in. i plugged it in and put UI back. restored power and testd dispensor. unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS06
Near Martinsburg, WV
Ken M.
Job Details: 10/04/2023
Door replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL DISHWASHER
Model DU945PWSQ0
Near Lewes, DE 19958
Michael E.
Job Details: 10/04/2023
CX complaint: unit leaking. Tested and verified complaint. I found the door seal is leaking a few inches below upper right corner. Quoted CX price to replace door seal WPW10509257 and saved quote. CX did not approve repair at this time. CX paid 139.00 for service. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Alexandria, VA 22315
Richard B.
Job Details: 10/04/2023
"CX complant Washer shaking. Prior diagnosis found unit needs inner basket and tub ring . Inner basket out of spec. Installed both parts and calibrated unit in diagnostics. Ran a drain and spin cycle and unit workinng as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYW05
Near Potomac, MD 20854
Roberto I.
Job Details: 10/04/2023
"CX complaint too much ice.Inspected unit, found shutoff arm out of place. Attemped to re-installed part, but it didn't lock properly in the icemaker and came out again by hitting the ice container. Something is broken in the icemaker. Called tech line spoke to Joe, he advised to replace the icemaker. Replaced icemaker using v/s part, it cycled and filled ok.; ordrng 1 4317943 (icemaker (RI van stock)), used 1 4317943 (icamaker) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near College Park, MD 20742
Marc M.
Job Details: 10/04/2023
cx complaint unit not coolign effectively. inspected and found defrost failure has accumulated ice on eva
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS05
Near Dover, DE 19904
Frederick R.
Job Details: 10/04/2023
CX complaint is flames too high. Inspected/tested and verified. Adjusted flames on cooktop and lowered valave under unit to get flames where CX was happy. Unit is now working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH0
Near Annapolis, MD 21401
Israel R.
Job Details: 10/04/2023
Customer complaint unti is not tunring on. I tested power at the junction box and the unit s getting 120. I removed the door and tested. The unit is getting 120 to the board. After reseating the connector the unit turned on. and completed test cycle. Qutoed customer to replace the control collected 139. He said the unit is working we will call back if they want to replace the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Port Tobacco, MD 20677
Leon
Job Details: 10/04/2023
"Client complaint was ice Maker at the bottom. Didn't work confirmed the issue seeing that the plug connect it to the ice Maker with unplugged plug cord back in test it. The unit unit ice make it work as it should, and add it water."
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Brooklyn Park, MD 21225
Alexander D.
Job Details: 10/04/2023
"cx complaint unit stops heating after it runs for a minute or 2. inspected unit and verified complaint. heard mag thermostat click at 1:15 and mag didnt come back on. found mag is getting very hot, can feel it thru the shell. replaced magnetron and diode since it seems mag is just overheating. tested unit, same issue. ordering transformer, capacitor, mag thermostat and another magnetron in case needed. call cx to schedule return visit once we have eta on parts; ordrng 1 W11545871 (transformer) and 1 WPW10574736 (capacitor) and 1 W11224803 (mag thermostat) and 1 W11391712 (magnetron REORDER)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Berwyn Heights, MD 20740
Marc M.
Job Details: 10/04/2023
cx complaint unit not cooling after previous SS repair. inspected unit and found that the unit was unplugged at time of arrival. attached SS guages and checked pressures. with unit NOT running found low side at 22inch vacuum and high side at 0psi. restored power to unit and compressor started up with no problem and pressures moved to about 28 inch vacuum and still 0psi at high side. unit will need SS repair.; ordrng 1 W11546692 (evap) and 1 W11580057 (compressor) and 1 W11109499 (drier-tube)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Claymont, DE 19703
Taylor F.
Job Details: 10/04/2023
Cx complaint is oven light staying on. Found the control to be defective. Replaced control from pre id and unit is now working as designed. Job is complete. Cx paid in full by CC.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS2
Near Accokeek, MD 20607
Leon
Job Details: 10/04/2023
Client Complaint was unit wasn't dsaying that the knockout plug in the garbage disposal was still installed. Client it knock the plug out. We tested the unit and drained like It shouldClient had a certain way he installed it so he wanted to reinstall it himself
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM00
Near Washington, DC 20017
Shawn D.
Job Details: 10/04/2023
cx complaint unit is not cooling so unplugged fridge. inspected unit then plugged in and waited 10 minutes inside freezer started getting cold but i do not hear the evap fan running. took freezer apart fo find the evap fan is barley spinning fan is bad. gave cx quote and she agreed and paid in full part is instock so rescheudled for 10/11/23; ordrng 1 WP2315539 (fan motor 56.98)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Greenbelt, MD 20770
Marc M.
Job Details: 10/04/2023
"cx complaint unit not powering on at ui since day one. inspected unit and found 240v across L1 and L2, however also found 120vac from nuteral to ground. clearly some form of 'hot nuteral' condition. cx will need electrical supply corrected before any further service can be done."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Charlottesville, VA 22911
Eric F.
Job Details: 10/04/2023
"Confirmed cx complaint unit filter hung up in housing. Found housing/shelves not squared up with one another. Shimmed shelves, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hagerstown, MD 21742
Ken M.
Job Details: 10/04/2023
"Customer complaint is that the unit has stopped cooling properly again. Inspection found the evaporator has frozen over again. Accessed control to read the evaporator thermistor from connector P8-1 to P8-2 and found it reading 61.5k ohms(45.5F). Read the thermistor directly and found it reading 47.5Kohm(55F). Thermistor is encased in ice, reading should be 8.8k or lower. Ended up with a bad thermistor. Thermistor replaced and evaporator thawed off. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Bel Air, MD 21014
Neil H.
Job Details: 10/04/2023
F0E3RECALB WASHER AND RAN RINSE SPIN UNIT SPINNING SMOOTH AND GOOD AND UNIT LEVELED $139 COLLECTED
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Palmyra, VA 22963
Eric F.
Job Details: 10/04/2023
"Confirmed cx complaint unit making squeeking noise. Found debris around felt bearing/bulk head in rear of unit. Removed it,tested unit, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Suffolk, VA 23434
Austin D.
Job Details: 10/04/2023
replaced the control and sensor. put the unit back together. tested operation. unit is good to go. reached 350 degrees and timer works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near Greenbelt, MD 20770
Marc M.
Job Details: 10/04/2023
cx complaint unit continues to produce ice depsite the bin being full. inspected and found the bail arm to be cracked and not registering the presence of the made ice. replaced with pre id parts and tested unit. unit now checks good.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Houston, DE 19954
Michael E.
Job Details: 10/04/2023
CX complaint: unit wont start. Tested and verified complaint. Unit was in a drain cycle. Allowed unit to complete drain. F9E1 error code. Unit has no hot water supply and was set on cold so i adjusted to tap cold. Drain line only goes down from back of unit so it starts losing water as soon as filled. I advised CX to reroute drain and explained water temp settings. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Bowie, MD 20715
Marc M.
Job Details: 10/04/2023
installed parts and tested unit. unti now checks good.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Hagerstown, MD 21742
Ken M.
Job Details: 10/04/2023
"Customer complaint is that the unit will not turn on. Confirmed no response from the console. Cycled power to the unit and retried. Console remains unresponsive. Console removed and found the diagnostic LED on the control is blinking. Console replaced and diagnostics ran. Found error code F6E3, which confirmed the console was bad. Error code cleared and test cycle ran. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Baltimore, MD 21225
Alexander D.
Job Details: 10/04/2023
"cx complaint unit sparking inside cavity, smoking and burning smell also. inspected unit and verified complaint. found white wire coming out of transformer burnt up at the transformer. called safety to document. ordering transformer, cap, diode and returning with preid mag to replace all high side parts at same time. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11256462 (diode) and 1 W11628655 (transformer) and 1 W11213318 (capacitor)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Columbia, VA 23038
Eric F.
Job Details: 10/04/2023
"Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating properly. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Silver Spring, MD 20901
Brian F.
Job Details: 10/04/2023
"Cx states unit still leaking from RC, inspected and confirmed. Found water still not draining properly from drain pan, checked drain tube, drain tube clear. New drain pan still seems bowed up in the middle. Reordering drain pan.; ordrng 1 W11457241 (drain pan REORDER)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Mechanicsville, VA 23111
Chris B.
Job Details: 10/04/2023
cx comp will drop water out of front randomly insp unit found both valves activate when ice maker calls for water in test 45 found bad diods within wire harness ordering harness W11614808 to complete; ordrng 1 W11614808 (wire harness)
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Richmond, VA 23227
Chris B.
Job Details: 10/04/2023
replaced ignitor tested unit wroking as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Bel Air, MD 21014
Neil H.
Job Details: 10/04/2023
cx complaint unit has standing water in it when cancel cycle vent wax motor cx said at one time vent wax motor ran a full day before and that's when the unit start acting this way control and wax vent motor $515.88 cx going to buy new unit collected $139; ordrng 1 W11414073 (Whirlpool Dishwasher Vent) and 1 W11410062 (Whirlpool Dishwasher Control Board)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Rockville, MD 20853
Ricardo S.
Job Details: 10/04/2023
"Cx complains about a problem with door latch, when she press the start button .. the lid lock make a clicking noise but the door wont lock,I explain to the client that this is normal, she has to wait for the washing machine to do its job, the washer is sensing, then the drum turn one time and finally the door locked and fill with water"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Rockville, MD 20852
Roberto I.
Job Details: 10/04/2023
"CX complaint unit filled and then stopped and didn't drain.Found water in the tub. Cancelled cycle y holding start, and the unit drained. Ran test mode, no errors. Seems like cx selected soak as wash cycle, but there is nothing wrong with the washer. Ran a test cycle and then a calibration cycle just in case. The unit worked as designed. Instructed cx about soak cycle. Collected $120"
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Fort Washington, MD 20744
Leon
Job Details: 10/04/2023
Client complaint Is unit making loud noise and oil on the ground under it confirmed issue took everything apart unit would need new outer tub ; ordrng 1 W11252784 (Washplate) and 1 W10820039 (Hub) and 1 WPW10419333 (Washer Motor Stator) and 1 280146 (Motor rotor) and 1 Wp8557836 (Plate stator) and 1 Wpw10178988 (Rotor position sensor) and 1 W10381078 (Outer tub)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Richmond, VA 23237
John P.
Job Details: 10/04/2023
CX complaint front edge of cooktop gets hot when oven is on checked unit verified insulation around oven liner found no stored error codes advised it is not abnormal for edges of unit in front portion of cooktop to get hot while baking in oven it's all affected by oven temperature and how long oven is on for tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Richmond, VA 23222
Chris B.
Job Details: 10/04/2023
"cx comp unit will not wash clothes insp unit found oversuds code found splutch teeth grinding replaced splutch tested unit working as desighned w10721967 from vs job complete; ordrng 1 w10721967 (splutch), used 1 w10721967 (splutch) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Richmond, VA 23223
Chris B.
Job Details: 10/04/2023
cx comp unit was stuck in spin when washing qiuk wash insp unit could not duplicate cx comp found no errors stored unit ran threw diag mode no probloem started bulky cycle with cx and advised on use and care
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Hopewell, VA 23860
John P.
Job Details: 10/04/2023
Installed door and name tag tested working as designed
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH00
Near Rockville, MD 20851
Roberto I.
Job Details: 10/04/2023
"CX complaint both compartments too warmFound 30F in the Fc and 51F in the Rc. Both fans running, compressor running and dragging 6A. Very ligh frost patter and a block of ice around capillary and suction lines. Quoted repair $945.76 with $500 labor for evap W10836706, compressor WPW10507886, drier W10143759, and access valve W11506635 replacement. **SEALED SYSTEM TECH** and **3 COUNTS**. Cx needs more time to make a decision. Collected $120 with check; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor (CBE)) and 1 W10143759 (drier) and 1 W11506635 (access valve) and 1 sealed system tech and 1 3 counts"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Disputanta, VA 23842
John P.
Job Details: 10/04/2023
CX complaint unit shutting off and also flashing error code F3E2 checked unit can see reading on meter at control aparent issue with control not reading sensor ordering control; ordrng 1 W11441687 (Acu)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Gaithersburg, MD 20879
Julian H.
Job Details: 10/04/2023
replaced parts tested & working
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Hanover, MD 21076
Robert L.
Job Details: 10/04/2023
"cx complaint heating but not turning, found blet shredded , drive pulley ok, replaced belt and tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Hamilton, VA 20158
Daniel J.
Job Details: 10/04/2023
customr getting f7 e1 error checked faults error stored and was displayed on screen before entering found water ont he left side of unit lwhen checking found drain taped together to extand hose small hole allowing leak inforemd customer repalced actuator and tested shower started and found when water was running leaking from another hose connection informed customer was aware also black snake in rafts unit started cycle and agitated no errors
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Gaithersburg, MD 20879
Julian H.
Job Details: 10/04/2023
replaced parts tested & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near Rockville, MD 20855
Roberto I.
Job Details: 10/04/2023
"Replaced icemaker, it cycled and filled immediately."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Washington, DC 20009
Davonte
Job Details: 10/04/2023
cx complained unit was building frost in fc side. comfirmed cx compolaint. after inspecting unit i could see that the door seal on the top right side isnt sealing. leaving a small gap. unit will need new door seal. cx paid for service call and parts and will owe labor on return visit.; ordrng 1 3W10571967 (gasket)
We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Alexandria, VA 22314
Lloyd B.
Job Details: 10/04/2023
Cx complained the unit did not heat properly. Inspected the unit and found it receives a proper 240vac but the element is broken. Installed new element and tested and it now heats to temp of 350. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs321sdhv00
Near Richmond, VA 23223
Chris B.
Job Details: 10/04/2023
cx comp unit will not cool insp unit found unit will not defrost found when in test mode found defrost sensor open then apon pressing back wall found sensor to pass found therm within range added elec greese to connectors at evap and sensor collected 140 cash sc advised cx if issue arrises again to replace fridge due to broken wire within unit
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Chesapeake, VA 23324
Austin D.
Job Details: 10/04/2023
cx complaint the unit is not turning on. checked the unit and found a loose connection at the terminal block reseated the connection. tested operation. unit is good to go.
We serviced a
MAYTAG WASHER
Model MEDE500VW1
Near Washington, DC 20016
Samuel R.
Job Details: 10/04/2023
cx complaint unit does not heat.inspected unit and got error f31.followed stepsin tech sheet got 240 to unit and 240v at power cord.unit control is getting proper power.unit will needa new control as all wiring is good has connunity.but control is N/A cx will call warranty company
We serviced a
MAYTAG RANGE
Model MER8600DS0
Near Deale, MD 20733
Shane B.
Job Details: 10/04/2023
installed orderd part and tested oven for cx. unit is working as designd.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Hagerstown, MD 21742
Ken M.
Job Details: 10/04/2023
"Customer complaint is that the unit making too much ice, ice chute was full, and forming water on the freezer door seal. Found the bin is not currently overflowing, ice chute was emptied prior to visit. No moisture found on the mullion or center drawer and the space under the center drawer is dry. There is a lot of moisture across the top of the freezer door and its gasket. Door has an insulation void. Ordering door. Ice bin is very difficult to get to disengage, Ordering bin. Also ordering the UI for the unit dispensing ice on its own.; ordrng 1 W11185686 (ice-contnr) and 1 W11642011 (UI) and 1 W11435351 (door, freezer(SS))"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Germantown, MD 20876
Julian H.
Job Details: 10/04/2023
"CX placed call 2 days b4 warranty expiredCX complaint about unit giving an error F8e4 overflow condition checked pan found water on the bottom inspected gasket found little cracks replaced from VS cleared water from pan & leveled unit tested & working; ordrng 1 W11177741 (gasket(JH VS)), used 1 W11177741 (GASKET (JH VS)) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Alexandria, VA 22310
Richard B.
Job Details: 10/04/2023
"CX complant. Ice build up inside freezer. Inspected unit and found a metal screw between freezer frame and freezer door gasket sticking to door gasket.allowing air to invade and form ice buildup inside cavity. Removed ice and then Removed screw SD pics And then heated gasket to soften so gasket grabs freezer frame. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Gaithersburg, MD 20877
Roberto I.
Job Details: 10/04/2023
"Replaced door, icemaer cycle, dispensers worked ok. Called office and scheduled old doors pickup for the day 10/6/23"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Richmond, VA 23223
Chris B.
Job Details: 10/04/2023
"cx comp unit will not cycle insp unit found splucth slipping replaced splucth from vs w10721967; ordrng 1 w10721967 (splutch), used 1 w10721967 (splutrch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Laurel, MD 20707
Marc M.
Job Details: 10/04/2023
"cx complaint unit not sealing fc door. inspected and attempted heating gasket, but the tip roght corner cover is missing and leaves behind a gap in the gasket. unit will need parts.; ordrng 1 W11573591 (corner cover)"
We serviced a
JENN-AIR RANGE
Model JGCP430HM00
Near Alexandria, VA 22314
Lloyd B.
Job Details: 10/04/2023
"Cx complained of slow ignition. Installed new panel, burner head and ignitor as well as adjusted each burner head assy so the ignition is to the left per the pointer and tested and they all have a quicker light. Job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Felton, PA 17322
Drew B.
Job Details: 10/04/2023
cx complaint that unit is making noise when the unit is agitating the whole time and when arrived foudn the teeth and 13mill nut on the camp pulley are stripped and backing out. causing the noise.. was able to replace part and test and didnt make noise and functions and checks good.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near ,
Shane M.
Job Details: 10/04/2023
cx complaint of unit not spinning proper. found F7E1 error code. found weak suspension. found black oils leaking from gear case. $838.04 for repairs cx paid svc by card.
We serviced a
WHIRLPOOL WASHER
Model WFW9351YW00
Near Washington, DC 20016
Davonte
Job Details: 10/04/2023
"cx complained unit wasnt turning on . confirmed cx complaint. checked the outlet to make sure unit is getting 120v. confirmed. unit is a stackable washer dryer that will require a second tech. unit will need a control board. quoted cx for repair, will call within the 30 days if he wants to move forward with repair. cx paid for service call. WPW10525373 part number if needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Gloucester Point, VA 23072
Lucas R.
Job Details: 10/04/2023
"cx complaint unit not completing cycle, checked unit found f9e1 long drain code, found open lbu wire to pump, repaired wire, tested, heard loud squeel from belt and pully. parts in stock.; ordrng 1 W11591637 (harness) and 1 W11239857 (belt) and 1 W10721967 (cam)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Silver Spring, MD 20901
Brian F.
Job Details: 10/04/2023
"Cx states unit still leaking from RC, inspected and confirmed. Found water still not draining properly from drain pan, checked drain tube, drain tube clear. New drain pan still seems bowed up in the middle. Reordering drain pan.; ordrng 1 W11457241 (drain pan REORDER)"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Takoma Park, MD 20912
Sherwood
Job Details: 10/04/2023
cx complaint not heating. arrived installed part and still not heating. heater ohm is good. board is getting voltage. ordering. tco and high limit is good. ordering harness; ordrng 1 W11310055 (harness)
We serviced a
MAYTAG DRYER
Model MEDE500VW1
Near Silver Spring, MD 20902
Brian F.
Job Details: 10/04/2023
"Cx states dryer making loud squeaking noise when in use, tested and confirmed. Found unit had worn idler. Installed new idler, tested, noise gone. Unit is now working properly."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Sykesville, MD 21784
Justin S.
Job Details: 10/04/2023
CX complaint grills/grates will not stay in place - cooktop. Replace grates. Still sliding off of cooktop. Called techline spoke with bruce. Said there was nothing wrong with unit. Unit works as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354EBS3
Near Ellicott City, MD 21043
Robert L.
Job Details: 10/04/2023
"cx complaint top rack falling and not washing well, found rail seperation and adjuster tabs broken off, was able to secure top rack to test, found sump very weak, not moving spray arms, quoted $543 cx declined at this time, collected $120 visa. covers rails and labor for rack repair; ordrng 2 WPW10546503 (adjuster)s and 1 W10805015 (pump&motor) and 1 W11259785 (track L s-22916) and 1 W11259786 (track R s-22916)"