We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near McLean, VA 22101
Christian C.
Job Details: 10/05/2023
Cx complaint they cannot dispense ice. Inspected unit found coupler to ice bin defective and not grabbing teeth of bin. Ordering bucket coupler. Cx paid in full.; ordrng 1 W11228132 (bucket coupler)
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Milton, DE 19968
Frederick R.
Job Details: 10/05/2023
CX complaint is left side oven lights intermitently. INspected/tested and over lit for me everytime. When left door opens there is like a 30sec delay before the flame goes out. Once door is closed about another 30secs and it ignites. CX stating that from get go she will preheat it and come back 20 minutes later and its still cold inside. Called WPTL and spoke to Chris. Chris wants CX to test unit for a few days and see if issue occurs and left oven light is on or off before she opens door. Relayed info to CX and she is going to call back. CLosing ticket for now.
We serviced a
IKEA DISHWASHER
Model IUD9500WX4
Near Silver Spring, MD 20905
Leon
Job Details: 10/05/2023
Cx complaint was unit didn't start at all confirmed issue when we first tested the unit the unit didn't work at all the Starr button had a hole in it and the normal cycle button didn't work when we went to remove the cover everything started to work like new cx said he didn't want to replace the control and Ui because everything is working great now but if it happens again he wants us just to replace both parts
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXRE01
Near Rohrerstown, PA 17603
Justin L.
Job Details: 10/05/2023
Cx complaint unit not making ice. Found icemaler stuck halfway through rotation and had 120.2VAC. After flipping bail arm on and off a couple times it moved then stalled after resetting power to unit same issue. Will need icemaker for repair. Quoted cx and collected full amount. Once in office will need to set return with JL only as cx refuses any other tech; ordrng 1 W11397192 (icemaker)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near McLean, VA 22101
Christian C.
Job Details: 10/05/2023
Cx complaint front panel is defective. Inspected unit found dent at bottom left side of door. Installed new front panel.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Germantown, MD 20874
Julian H.
Job Details: 10/05/2023
CX complaint about unit not unlocking then unplugged unit for 7 hrs & he was able to unlock door but now wont start a cyle put unit on test mode found error F9E1 long drain found unit filled with water checked connections at drain pump found splice wire going to pump redid wire connection resume power & started to work properly ran test mode 7 erased code from memory unit working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Milton, DE 19968
Frederick R.
Job Details: 10/05/2023
CX complaint is no ice. Inspected/tested and found out fill tube was frozen. Insulated IM and tube with perma insulation tape. Cleared ice and then put back together. Power cycled IM and filled. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Vienna, VA 22182
Christian C.
Job Details: 10/05/2023
Cx complaint leds are out. Inspected unit found FC led is surrounded by sealing foam. Unable to safely remove led without possibly affecting liner. Quoted cx for top led and they will not be going through with repair. Cx paid for service call.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Lewes, DE 19958
Frederick R.
Job Details: 10/05/2023
CX complaint is broken part on dryer. Inspected and found dryer knob cracked in middle and timer wouldnt turn. Replaced timer and knob per Service pointer from pre-id. Tested unit after repair and the dryer is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near North, VA 23128
Lucas R.
Job Details: 10/05/2023
"cx complaint unit not draining, checked unit found f9e1, foe2 codes, pressure hose oinched at zip tie, relieved pinched hose, cleaned drain trap, cleared port, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Timonium, MD 21093
Shane M.
Job Details: 10/05/2023
"installed all parts. calibrated the unit, unit working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Herndon, VA 20170
Richard B.
Job Details: 10/05/2023
"CX complant. Dishwasher beeping and not working. Inspected unit and fund float switch error code and drain motor electrical error . Cleared codes , found standing water in overflow switch tray. Cleared water , Tested unit. CX stated house drain was clogged a few days ago. Plumber cleared drain. After clearing codes today , unit is working correctly . Collected 139 service call. RB"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Lancaster, PA 17602
Justin L.
Job Details: 10/05/2023
Cx complaint unit not operating. Was able to access unit and verify concern. Found 241.1VAC incoming. Element had 9.4 Ohms no grounding and tco had continuity. Thermal fuse read OL. Replaced with pre-id and tested good. Element cycles and has good airflow no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBE01
Near Washington, DC 20008
Sherwood
Job Details: 10/05/2023
cx complaint not cooling. arrived rc was at 34 and fc 5. removed back panel to evap did not notice a frost pattern. in service test ran test 4. did see evap frost over but only on the 1st three bottom did not have any frost. called sealed system tech and he advised ordering data loggers. cx is leaving out of town on oct 14.; ordrng 2 dataloggers (data loggers)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Annandale, VA 22003
Demonte S.
Job Details: 10/05/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. I then checked the Freezer product temperatures. I'm getting 6.6 Degrees. I then checked the Refrigerator Section. I'm getting 46.2 degrees. Checked the Evaporator. Evaporator is completely iced over. Unit will need the Thermistor & Control Board. ; ordrng 1 W10843055 (Whirlpool Refrigerator Main Control Board) and 1 W11087438 (Whirlpool Refrigerator Evaporator Fan Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Alexandria, VA 22304
Demonte S.
Job Details: 10/05/2023
Installed the Coupler & Drier. Filled the unit with Nitrogen at 140 Psi. No change in pressure after 20 mins. I then filled the unit with 4.50 Oz's. Pressures are 115 on the High Side & 1 Bar on the Low Side. Unit is starting to Cool. Unit is working as Designed. ; ordrng 1 W11506635 (Whirlpool Refrigerator Access Valve Coupler)
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Woodstock, MD 21163
Brian R.
Job Details: 10/05/2023
cx complaint is with a loud noise at times. checked unit and found blower wheel broke. replaced and now unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Norfolk, VA 23523
Zachery R.
Job Details: 10/05/2023
"cx complaint unit not completing cycles. checked unit, no faults atm, come to find oil leaking from bearings onto clutch, was unable to remove hub from unit, ordering 2nd tech due to unit being stacked and al parts needed to complete repair.; ordrng 1 W11189137 (acu) and 1 W11665996 (gearcase) and 1 W10882138 (clutch) and 1 W11676809 (belt)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Myersville, MD 21773
Ken M.
Job Details: 10/05/2023
"Customer complaint is that the door is dropping. Inspection of the hinges found both hinges disengaged, insulation had interferred with the springs. Hinge springs reseated and unit retested. Unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Newark, DE 19702
Taylor F.
Job Details: 10/05/2023
Cx complaint is doors not level and uneven gap. Corrected doors for the cx best i could but floor is not level so unit is leaning to the right 1/4 bubble. Cx is aware of issue and is going to have builder correct floor. Unit is working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Annandale, VA 22003
Lloyd B.
Job Details: 10/05/2023
Cx complained the washer does not work properly. Installed new valve and tested in manual diagnostics and both hot and cold work. Tested in auto mode and the unit passed each step. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFE550S0LZ2
Near East Berlin, PA 17316
Drew B.
Job Details: 10/05/2023
c complaint tht unit is not simmering down the element and bake gets too long to preheat foudn no issues with door clsoing and when teting the internal temp when reaching 350 within 10-13 mins was at 356 and also repalved the switch being not cycling from high to low will stay high reokalced tested all functions working.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Marriottsville, MD 21104
Brian R.
Job Details: 10/05/2023
came out and went over unit and everything with cx and replaced console first and took unit apart to check. replaced parts and adjusted unit. had both of them use unit multiple times and unit checks. job complete.
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 10/05/2023
Removed and replaced the vent assy tested for proper use unit now functions Normally
We serviced a
KITCHENAID RANGE
Model KFGG504KPS1
Near Millsboro, DE 19966
Michael E.
Job Details: 10/05/2023
Replaced knobs as per previous diagnosis. Also adjusted the cooktop flames. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Millsboro, DE 19966
Michael E.
Job Details: 10/05/2023
CX complaint: no cooktop light. Tested and verified complaint. Not getting power at socket. Replaced control but still not getting power at socket. Ordering main wire harness (includes cooktop socket). Cannot reschedukle due to SO part; ordrng 1 WPW10210878 (main harness)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Millsboro, DE 19966
Michael E.
Job Details: 10/05/2023
Replaced stator as per previous diagnosis. Tested unit and it is now working propertly. Job is complete
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Bethany Beach, DE 19930
Michael E.
Job Details: 10/05/2023
"CX complaint: unit not coming on. Tested and verified complaint. UI not lighting up. Unplugged from drain pump receptacle and into wall receptacle and Unit came back on. Replaced drain pump, tested unit and it is now working proeprly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bethany Beach, DE 19930
Michael E.
Job Details: 10/05/2023
CX complaint: not spinning clothes out. Tested and verified complaint. I found that the hot cold lines were reversed. Valves in wall are reversed so i switched hoses Tested unit and it is now working properly. Job is complete
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE01
Near Mount Airy, MD 21771
Justin S.
Job Details: 10/04/2023
CX complaint lights in refrigerator are out. Replaced Lights inverter. FC lights still did not come on. Removed bypass that was set inplace. Techline told us to reversed polarity on light connector and lights came on. Something went wrong at Factory. All lights on unit now come on.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Winchester, VA 22601
Ezra M.
Job Details: 10/04/2023
"replaced drain pump, tested, draining normally"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Clinton, MD 20735
Leon
Job Details: 10/04/2023
Clients complaint was unit didn't did not start confirmed the issue Seeing that the ui was cutting itself often on every three and a half second Went to the evap fan unplugged it in a unit still was cutting itself off and onClient would need a new high voltage board Is impossibly a uIThe food in the freezer Was frozen somewhat Went over findings with client client. Said that he does not want to go forth with the repair
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Mechanicsville, VA 23111
Chris B.
Job Details: 10/04/2023
replaced elm found wrong switch was ordered unit will need right front burner switch WP3149404 converts too 3148951; ordrng 1 WP3149404 (rf burner switch)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Strasburg, VA 22641
Ezra M.
Job Details: 10/04/2023
"not heating. found heating element failed, replaced element and tested, heating normally."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Ellicott City, MD 21043
Brian R.
Job Details: 10/04/2023
cx complaint is at times the temp in fridge is in the 40s and to its down in the low 30s. took temp readings of 0 in freezer and 35 in fridge. tested and checked unit. she also said she tries to adjust temps and unit does not change. will order parts needed. unit is packed and went over room in the back for air flow. reschedule for 10/12 for return.; ordrng 1 W11645127 (Damper) and 1 WPW10384183 (Thermistor) and 1 W11518204 (UI Black) and 1 W11558182 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Odenton, MD 21113
Brian R.
Job Details: 10/04/2023
cx complaint is unit does not cool or run and display is off and all lights are off. checked unit and when pressing any of the buttons they all light up then go out and says cooling is off. unit wont take code to reset unit code or do anything from fridge control. will order both control. as soon as parts are in office will schedule.; ordrng 1 W11524656 (Control Board) and 1 WPW10317076 (Control)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Charlottesville, VA 22903
Eric F.
Job Details: 10/04/2023
"Confirmed cx complaint unit leaking from drain pump area. Found drain line partially unseated from pump, reseated line, tested unit, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ16
Near East Petersburg, PA 17520
Justin L.
Job Details: 10/04/2023
Cx complaint ice build up in fc along track but then they moved some items and ice went away. Was able to access unit and unable to verify any issues at time of visit. Found 37F in RC and 0F in FC. At time of visit unit is operating as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Lancaster, PA
Justin L.
Job Details: 10/04/2023
Cx complaint of noise from unit and popsicles were soft one time. Was able to access unit and using themrocoupler found 38F in RC and -1F in FC. Cx stated it was only popsicles and one time but at this time unit is cooling properly and making ice. Was able to locate noise and found that it was the power coard tag tapping against wall. Was able to secure and unit now checks good no further work needed
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Lancaster, PA 17603
Justin L.
Job Details: 10/04/2023
"Cx complaint unit wont start. Was able to access unit and verify complaint. As per Technical Service Pointer unit is a 2-step unit and cx was unaware. Informed cx of how unit works and ran calibration, auto test, and started a cycle unit operates as designed no further work needed"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Hallam, PA 17406
Sal R.
Job Details: 10/04/2023
"CX complaint is that teh unit smells of burning when in opperation. I found that the gearcase is leaking oil causing teh smell as it hits and covers the motor, blet , and splutch. I called WP Safety team and explained my finding . Called Safety. CX is to call safety and discuss options.;"
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Wilmington, DE 19801
Taylor F.
Job Details: 10/04/2023
Cx complaint is unit still showing f26 error code. Tested inspected and could not verify complaint. Called whirlpool commercial laundry techline and spoke to joel. Verifed no codes present and reset errors. Ran test cyle and unit is working as designed. Verifed operation of lock with techline. Techline does not reccomend replacing any more parts at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Aspers, PA 17304
Andrew S.
Job Details: 10/04/2023
Per previous tech I was able to remove and replace the FC door. i then tested the door and it is dispensing water and the ice maker is able to harvest.
We serviced a
WHIRLPOOL WASHER
Model MVW6500MBK0
Near Falmouth, VA 22405
Robert W.
Job Details: 10/04/2023
"Cx complaint is the unit isnt working, Inspected unit and found unit has error F7E1 shifter error, Ran diag and unit is shifting from agitate to spin but shifter optic sensor not seeing basket speed unit will need shifter.; ordrng 1 W11481722 (Shifter)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near York, PA 17402
Sal R.
Job Details: 10/04/2023
"Per the previouse tech, I was able to access and replace all parts. I teh recaibrated the unit and ran a auto test. Unit test good."
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Riva, MD 21140
Israel R.
Job Details: 10/04/2023
Customer complaint unit is not heating. I tested unit and the unit is not heating. I removed the front panel and tested heater and is OL. BAd heater. Installed new heater and tested. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Fredericksburg, VA 22405
Robert W.
Job Details: 10/04/2023
"CX Complaint is the unit isnt spinning. Inspected unit and found error F7E1 F7E7 ran diag and can hear motor working but agitator isnt working and unit isnt spinning, Pulled unit and found belt off pulley belt guard all broken and clutch coming off tried to remove nut holding clutch and nut wont come off gearcase shaft is spinning aswell unit will need gearcase again and clutch, guard and belt called techline.; ordrng 1 W11454738 (Gearcase) and 1 W11213879 (Belt) and 1 WPW10427633 (Guard) and 1 W10721967 (Clutch)"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Fairfield, PA 17320
Bernard M.
Job Details: 10/04/2023
"Cx complaint unit doesn't fill. Entered diag and found error code F8E1 long fill. Ran test cycle and when filling the inlet valve made loud buzzing noise and had slow flow of water. Unit completed test. Ordering valve, once approved contact cx to reschedule; ordrng 1 W11220230 (inlet valve)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lancaster, PA 17603
Justin L.
Job Details: 10/04/2023
"Cx complaint unit making noise. Was able to access unit and found that the idler was seizing causing the belt to begin to fragment and rollers were worn. Replaced parts with pre-id and van stock unit now operates as designed no further work needed; ordrng 1 WPW10314173 (ROLLER JL VS), used 1 WPW10314173 (ROLLER (JL VS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Downingtown, PA 19335
Justin L.
Job Details: 10/04/2023
"Cx complaint unit making loud noise. Was able to access unit and found 39F in Rc and 1F in Fc. Removed evap cover and found perfect frost pattern. Pulled unit out and found normal operation and sound was just from refrigerant passing through the system. Was able to adjust the tubing and lines to quiet it down along with added thermal mastic and unit is much quieter. Contacted techline and documented. No further work needed; ordrng 3 4318168 (Mastic (JL VS))s, used 3 4318168 (Mastic (JL VS)) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Mount Airy, MD 21771
Justin S.
Job Details: 10/04/2023
"CX complaint loud thump on every revolution drum always, including empty. Replaced Drum and rollers. Concole plastic panel cover had a hairline crack. CX wish to have it replaced. Cx stated that thumping noise has gotten better after replacement of parts. Will need a return visit for Console cover; ordrng 1 w11413566 (panel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Alexandria, VA 22315
Demonte S.
Job Details: 10/04/2023
Installed Dual Water Valve. Tested the unit. Unit still is Dispensing Water slower from dispenser. Cx is have house water Pressure issues. Sinks are slow as well. Cx will need a plumber to look at this issue refrigerator pressure could be an issue as well.
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW0
Near Alexandria, VA 22315
Demonte S.
Job Details: 10/04/2023
Inspected the unit. Found that the cx is saying that the Washer will not spin clothes out at the end of the cycle. Ran Service Diagnostics on the unit. Error codes are F7E7 = Motor can't reach Target Rpm. Checked the Capacitor. Capacitor is reading Open. Installed the Capacitor & Actuator. Tested the unit. Unit is working as Designed. Cx paid in full by Card. ; ordrng 1 W10804664 (Whirlpool Washer Start Capacitor)
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW0
Near Alexandria, VA 22315
Demonte S.
Job Details: 10/04/2023
Inspected the unit. Found that the cx is saying that the Washer will not spin clothes out at the end of the cycle. Ran Service Diagnostics on the unit. Error codes are F7E7 = Motor can't reach Target Rpm. Checked the Capacitor. Capacitor is reading Open. Installed the Capacitor & Actuator. Tested the unit. Unit is working as Designed. Cx paid in full by Card. ; ordrng 1 W10804664 (Whirlpool Washer Start Capacitor)
We serviced a
KITCHENAID RANGE
Model KSEG950ESS
Near Washington, DC 20016
Samuel R.
Job Details: 10/04/2023
replaced parts ordered but found burner to be bad.unit is now working minus burner.reording burner.WPW10251108; ordrng 1 WPW10251108 (right burner)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48QTX02
Near Washington, DC 20016
Samuel R.
Job Details: 10/04/2023
replaced resivoir tested unit through numerous times and checked all lines for leaks.got no signs of leak unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Hampton, VA 23666
Justin W.
Job Details: 10/04/2023
replaced both doors and rc handle. checked unit to find new doors have chipped paint. called tradescare spoke to Ritta. cx does not want doors reordered.unit working as designed
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Poquoson, VA 23662
Lucas R.
Job Details: 10/04/2023
"replaced u.i, tested, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS05
Near Richmond, VA 23234
John P.
Job Details: 10/04/2023
CX complaint freezer door not closing all the way verified complaint found door slide assembly off track causing door not to close reseated door slide assembly tested working as designed
We serviced a
JENNAIR COOKTOP
Model JGD3536BS00
Near Bethesda, MD 20817
Roberto I.
Job Details: 10/04/2023
"Replaced parts, all burners tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near New Cumberland, PA 17070
Fred G.
Job Details: 10/04/2023
"cx complaint unit last week lost cooling in both sections. he said there was a loud humming and clicking sound all the time. unit was unplugged. powered unit and found compressor was humming and clicking on and off. amp clamped compressor power wire and found 9.5amp draw. tried a known good start device and found same results. unit needs compressor, filter/dryer, evap, 3 call count to correct issue.; ordrng 1 W11370574 (compressor) and 1 W11109499 (filter/dryer) and 1 W11546692 (evap) and 1 876765 (tubing kit) and 3 W11506635 (process stub)"
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Boonsboro, MD 21713
Ken M.
Job Details: 10/04/2023
Customer complaint is that the unit is running noisy. Unit tested and noise confirmed. Inspection of the blower wheel found a washcloth and dryer sheet stuck in the housing. Obstruction removed and unit retested. Unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Charlottesville, VA 22901
Eric F.
Job Details: 10/04/2023
"Confirmed cx complaint unit not cooling properly in fridge compartment. Found fridge thermistor reading out of range, unit not defrosting. Unit will need new evap cover + sensors. Unit is currently frozen over, cx to thaw unit before return. Please reschedule with cx asap and remind him to have unit thawed for our return vist. Cx paid in full, payment attached ot other job with cx; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Bowie, MD 20721
David J.
Job Details: 10/04/2023
Customer complaint when baking or broiling anything in the oven air pops up on control and displays error code arrived today and verified complaint tested unit and found whether I am baking or broiling. An error code displays F1 E1 for internal control failure ordering new control for return visitand return when arrives; ordrng 1 W11620481 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Alexandria, VA 22310
Lloyd B.
Job Details: 10/04/2023
"Cx complained the unit did not dispense ice. Inspected the unit and found that the ice door does not open fully or shut fully so when dispensing ice, the ice gets stuck under the bin making the bin hard to remove and because it will not close, warm air enters, melts the ice and causes it to clump. Unit needs new ice door and gasket; ordrng 1 W11189145 (ice door)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Cheltenham, MD 20623
Leon
Job Details: 10/04/2023
"The client's complaint was that the unit wasn't working the same. After the area was flood, it out confirmed the issue. Seen that the encoder on the unit wasn't working at all working at all. And the cx said it was then just stop and the unit keeps filling up Went into diagnostic mode. All the keys were working. And the encoders was the only thing that wasn't doing anything Didn't see any visible damage from the board to the ui client. Would need new UI They said they were looking to getting a new unit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Fairfield, PA 17320
Bernard M.
Job Details: 10/04/2023
Cx complaint the unit doesn't cool properly. Inspected in FC and found frost on the evap cover. Removed shelves and drawers and found the liner torn. The liner has hole on the right side piece that holds the shelf exposing insulation. Contacted TL and they're deeming unrepairable. Transfered to TC and they'll review and contact cx in 3-4 business days.
We serviced a
JENNAIR RANGE
Model JDS1450DS0
Near Washington, DC 20008
Sherwood
Job Details: 10/04/2023
cx complaint still not heating up. arrived and confirm issue. called TL and ran trough some test. he advised reordering control because the updated harness that came with new control was damage upon opening box so i just installed old harness but TL advised a new control and harness is need for this range to operate correctly. cx got part from jenn air for free and the office already mail the cx back the refund so cx will need to reach out to trade care for new part.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS8
Near Riva, MD 21140
Israel R.
Job Details: 10/04/2023
Customer complaint unit warming drawer is not sliding correctly. I found the slider had come off the frame. I reseeated the slider and tested. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Brandywine, MD 20613
Leon
Job Details: 10/04/2023
Cx complaint was unit didn't cut on confirmed issue seen that the unit was getting 120v and the control was flashing green but the ui wasn't cutting on checked voltage coming from the ui and the ui was getting UI cx would need to console cx said they would look into buying a new unit
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHB
Near Woodbridge, VA 22192
Richard B.
Job Details: 10/04/2023
"CX complant. Dishwasher not washing good. Prior diagnosis found unit needs spray arms. Installed spray arms and tested unit, Working as designed. good wash pressure Good heat , good drain . No leaks. RB"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Lusby, MD 20657
Shane B.
Job Details: 10/04/2023
"arrived to find unit unplugged. restored power and drain pump started running. held started and pump stopped. entered diagnostics and found F8E1, F7E6. cleared codes. ran service cycle. cold valve has very little flow. cx said the drain pump is the noise she was hearing. unit completed cycle. ran each valve. very little flow from cold valve. replaced valve with preIDed part. both now have good flow. ran calibration cycle. unit is working as deisgned.; ordrng 1 W11210463 (valve VS SB)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Conway, SC 29527
Jason T.
Job Details: 10/04/2023
"Cx complaint, cycle not starting, tested all circuits, found relay control not cycling the latch. Bezel and strike seperated, installed strike from van stock, ordering parts for the return visit, advised cx she will be called to schedule a return visit once received, cx agreed.; ordrng 1 W11457841 (STRIKE JT VS) and 1 W11394572 (LATCH) and 1 W11614514 (CONTROL) and 1 W11545554 (BEZEL), used 1 W11457841 (STRIKE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Hollywood, MD 20636
Shane B.
Job Details: 10/04/2023
"cx complaint is the unit leaking from the door. cx said it leaks left, right and center, sometimes a lot sometimes a little. he has removed the toe panel and said water is coming from under the door. another company recently replaced the door gasket and door seal at bottom of door but it didnt help. F2E1, F5E1. cleared code, ran- service cycle. . nothing leaked. ran cyle again with clear door in place. found upper spray arm is barley turning an lower spray arm is allowing water to spray from its side causing a large rush of water to go toward the door. inspected inside door. no signs of leaking from dispensor. unit will need upper spray arm, lower spray arm and manifold. schedule when approved/parts available.; ordrng 1 W10837249 (spray arm lower) and 1 WPW10340542 (manifold) and 1 WPW10498900 (spray arm)"
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Georgetown, SC 29440
Jason T.
Job Details: 10/04/2023
"Cx complaint, no power...tested all circuits, verified 120 vac at the control circuit, During factory diagnostics, ran recirculation pump test...chattering nosies, also unit shut down when the external drain pump cycled on. Ordering parts for the return visit, advised cx to contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 W11542867 (RECIRCULATION PUMP) and 1 1901A (pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB2
Near Georgetown, DE 19947
Michael E.
Job Details: 10/04/2023
Replaced stop as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/04/2023
CUstomers complaint is unit not agitating. Found issue is only when the unit has weight in it and the wash plate it stripped out. Customer approved estimate.; ordrng 1 W10902814 (washplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 10/04/2023
"i was able to access unit and replace the FC fan harness, power control, led power board, ice box fan. I found the led power was ordered twice. unit needs main control. ordering control and i set the cx up for 10/10/23. cx still owes $240 on return; ordrng 1 WPW10675033 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/04/2023
Customer complaint is unit has a torn gasket. FOund rip in the right side FF gasket. NTO part.; ordrng 1 W10830274 (gasket)
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Falls Church, VA 22041
Lloyd B.
Job Details: 10/04/2023
Cx complained of frost and the unit did not cool. Inspected the unit and found a gap on the bottom left of the rc door. Put a washer under the door and applied heat around the gasket. Showed the cx on the wp site how to defrost the freezer. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/04/2023
Customers complaint is unit wne tout of balance and now does not work. Found suspension rods bad and broke the rod holders in the top. NTO part.; ordrng 1 W11217817 (rods)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near East York, PA 17402
Sal R.
Job Details: 10/04/2023
"Per the previouse tech, I was able to access and replace the run cap. I recalibrated the unti and ran a auto est. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 10/04/2023
"Cx complaint, not cooling-freezing properly, found temperature set too low for the freezer causing the food to freeze in the fridge, tested ok. Also noisy during operation, installed permagum sealer on the suction loop to dissipate the noise, verified all unit functions for proper operation...working as designed. Advised cx to contact VIA dispatch to schedule a return visit once the fridge door is received, cx agreed.; ordrng 1 212643 (sealer-gum JT VS), used 1 212643 (permagum) from stock"
We serviced a
MAYTAG RANGE
Model SVD48600W
Near Mechanicsville, MD 20659
Leon
Job Details: 10/04/2023
Cx complaint is the bake on the unit don't work at all confirmed issue seen the bake element had a break in the line in the back but cx is also getting two error codes F2 AND F5 both com issues both issue requires power and display boards but they are NLA and the unit beeps non stop with the errors
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 10/04/2023
"CX complaint, no water from the dispenser, no ice production, found inlet housing not allowing the water to pass through causing the issue....also water reservoir is frozen. Thawed out the reservoir with a steamer, also installed housing from van stock, verified water from the dispenser, icemaker fill-harvest...working as designed.; ordrng 1 WPW10394053 (housing JT VS) and 1 212643 (sealer-gum JT VS), used 1 WPW10394053 (HOUSING), and 1 212643 (PERMAGUM) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Dallastown, PA 17313
Drew B.
Job Details: 10/04/2023
replaced the acu and filter board and tested as well again and unit is functional. didnt stop this time..
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/04/2023
Customer complaint is water will not drain out. Found unit has a bad drain pump. NTO part.; ordrng 1 W10919003 (drain pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Great Falls, VA 22066
Simon
Job Details: 10/04/2023
CX complaints refrigrator not cooling .Inspected unit and FOUND ICE BUILT IN CLEARED all ice buil in evaporator and around it replaced evap fan cover tested unit 57 evap fan run .unit good to go.SZ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 10/04/2023
Customers complaint is unit does not run. Found error code FA E4 with is a diverter motor error. NTO sump assembly with diverter.; ordrng 1 W11460945 (sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Alexandria, VA 22308
Demonte S.
Job Details: 10/04/2023
Inspected the unit. Found that the cx is saying food is freezing in the Refrigerator Section. Checked the Damper Control in the Freezer. Damper is set to minimal. This means that less air will stay in the Freezer and all air will be moved to the refrigerator section. I then set the Freezer Damper Control to Max to keep all air flow in the Freezer Section as possible. Cx also has the Freezer Section packed and items are covering the vents. I advised the cx to not cover the back wall with food. Cx also must put all Fruits & Vegetables in Ziploc bags / Containers. Unit is cooling and working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 10/04/2023
"Cx complaint, loud chattering nosies during cooling-freezing, ran factory diagnostics, verified failure. Advised cx re-ordering the damper control for the return visit, contact VIA dispatch to schedule a return visit once received, cx agreed.; ordrng 1 WPW10479155 (control / reorder)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Saint Inigoes, MD 20684
Shane B.
Job Details: 10/04/2023
installed valves and tested. both valves have good flow. ran calibration cycle. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 10/04/2023
"Installed icemaker assembly, ran factory diagnostics to test all unit functions, verified icemaker fill-harvest...working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near York, PA 17403
Sal R.
Job Details: 10/04/2023
"I arrived to home and found the unit unplugged . CX informed me via phone , that the unit stoped working a week after last service. I found that the deli UI is not funtioning and is corroded under the unit. I also found broken harness on the deli draw. I am ordering 1 deli UI (WPW10769076), 1 draw (W10815669), and 1 deli UI harness (W11170612). Once contract is apporved, please have somoene for teh office call to set a return date. .; ordrng 1 W10815669 (deli UI Draw) and 1 WPW10769076 (deli UI) and 1 W11170612 (deli ui Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Myrtle Beach, SC 29577
Jason T.
Job Details: 10/04/2023
"Installed parts ordered, vacuumed and charged with 47 grams of R600A. Verified proper air flow, cooling-freezing...unit is working s designed.; ordrng 1 RTKR600A8 (R600A JT VS), used 1 RTKR600A8 (R600A) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS07
Near Front Royal, VA 22630
Ezra M.
Job Details: 10/04/2023
"evap frozen over causing rc to not cool. steamed out all ice, ordering evap harness. payment processed by office.; ordrng 1 WPW10290745 (harns-wire)"
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LZ2
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 10/04/2023
Customer complaint is unit not heating properly. Found unit needed to be calibrated. Calibrated unit all check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Lewes, DE 19958
Michael E.
Job Details: 10/04/2023
"CX complaint: clicking sound and intermitant freezing in RC. Tested and verified complaint. I found it is the damper making a chirping and groaning sound. Ordering diffuser. Cannot reschedule due to lack of signal on site, had to put order in after i left CX.; ordrng 1 W11236851 (diffuser)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/04/2023
Customer complaint is unit stopped mid cycle and displayed an f8 e4 error code. Cleared the code and tested unit. Went through diagnostic cycle and everything checked ok. Overfill tray was completely dry. All check ok.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MW0
Near Lexington Park, MD 20653
Shane B.
Job Details: 10/04/2023
arrved and found wrong color control was ordered. unit needs white control and i ordered black by mistake. reordering white control board. installed harness and module. ignitors no longer click constantly. adjusted flame height. cooktop is working. called parts specialist to see if i could book a return visit. they said to book it and they would call cx if appoitment needed to be changed. cx is ok with that. ordering control board.; ordrng 1 W11620552 (control board)