We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Sterling, VA 20164
Richard B.
Job Details: 10/05/2023
"CX complant. ICE MAKER NOT WORKING. prior diag found unit needs divider , yoke ice maker , auger and air baffell. Installed all parts reassembling using as many existing parts left . Still need a single washer to complete install on motor shaft. Auger on site. Missing auger shaft washer. Further work needed. RB; ordrng 1 w1138860 (washer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Chesapeake, VA 23322
Branden R.
Job Details: 10/05/2023
"cx complaint unit not putting out water , checed unit and found small batch of ice , went over unit and found filter housing will need to be replace . i would do both valves with filter housing just to be sure everything has been opted out for unit . ordering filter housing and will use valve on return advised cx to have a new filter for unit sense they are still using one that came with unit . cx agreed; ordrng 1 W11482384 (filter housing)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Boiling Springs, PA 17007
Andrew S.
Job Details: 10/05/2023
Cx complaint is that the unit is not heating as hot as it should and it is also making a noise. Upon arrival I was unable to replicate the noise. i then tested the exhaust temps for High Medium and low. I found that High averaged 139. Med 135.4 and low 140.5. I found that the temps are all around the same. I found that the temp selector is not functioning. I Quoted the cx for the cost of the repair. Cx will think about the repair and contact us.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Middletown, MD 21769
Ricardo S.
Job Details: 10/05/2023
replaced part.. unit tested ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Lancaster, PA 17601
Justin L.
Job Details: 10/05/2023
Was able to access unit and swap door. Unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Jefferson, MD 21755
Ricardo S.
Job Details: 10/05/2023
Replaced part.. unit tested with cx and washer works fine
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Chesapeake, VA 23321
Zachery R.
Job Details: 10/05/2023
cx complaint unit thumping. checked unit to find unit does not have coorect pedestal. advised cx that unit needs to be instaled properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Suffolk, VA 23434
Austin D.
Job Details: 10/05/2023
checked the unit and found both areas too warm. found the evap completely covered in ice. removed ice and found a loose connection at the heater. replaced heater and control. found thermistor out fo range. replaced all parts and put the unit back togheter. tested a manual defrost and unit is turning on the new heater. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Odenton, MD 21113
Justin S.
Job Details: 10/05/2023
cx says the unit stopped making ice for a time but now has startedup again. found test 1-3 pass. the unit might have had a problem with defrost in the passed but the evaporator is clear now. the unit is heating with the defrost element. the evaporator fan is blowing good. the ice maker cannot get a valid reading in diagnostics. the ice maker cannot find home in fill. the unit needs the ice maker and control; ordrng 1 W10873791 (icemaker) and 1 W11566891 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Broadway, VA 22815
Danny R.
Job Details: 10/05/2023
"called tech line found unit has low water presssure making ice small and getting stuck cx removed filter they have a ro system and now water is good unit passed all diag test with wp ( fill, harvest and heater test and no codes unit checksok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Martinsburg, WV 25405
Ezra M.
Job Details: 10/05/2023
"replaced dryer and 3 way valve. leak checked system with nitrogen and -29 vacuum. no leaks found. filled with 6.0 oz r134a, verified stable pressures 5 psi low, 145 high, unit cooling, full frost pattern on fc evap."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Broadway, VA 22815
Danny R.
Job Details: 10/05/2023
found icemaker frozen over with ice at fill tube called tech ine tested icemaker and water vavle with heater all checked ok tech line thinks water line dripped from water vavle replacement and frozen over morw then the heater can handle unit checks ok after i ran diag after thaw unit checksok
We serviced a
WHIRLPOOL ICE MAKER
Model WRF535SMHW00
Near Boiling Springs, PA 17007
Andrew S.
Job Details: 10/05/2023
Cx complaint is that the unit is dripping water into the ice tray in the FC. Upon arrival I found that the ice maker is leaking water from the front as soon as ot starts to fill. I verified that the ice maker is level. The ice maker is separated and alloing water to leak at the front. i quoted the cx for the cost of the repair. Cx is thinking about the repair and will contact us when decided.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Gardners, PA 17324
Andrew S.
Job Details: 10/05/2023
"Cx complaint is that the unit is not locking and will not start a cycle. Upon arrival I found that the unit has an F5E3 and an F8E6. I then cleared the error codes and ran the diag test. I found that the hot valve is lud when activated and the cold valve is not allowing enough water in. I then found that when the unit attempted to lock the latch it clicked 3 times and did not latch. i am ordering the lid latch, control and valve. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11513246 (Control) and 1 W11513255 (Valve) and 1 W11513248 (Lid Latch)"
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW1
Near Newport News, VA 23602
Justin W.
Job Details: 10/05/2023
replaced valve and tested unit working as designed. advised cx to monitor and call back if any further issues arise.
We serviced a
AMANA N/A
Model ADB1400PYW1
Near Glen Rock, PA 17327
Sal R.
Job Details: 10/05/2023
"CX complaint is that the diswaher is not cleaning. I found that the unit in diag has a motor fault error code. I cleared the code and started a noraml wash cycle. I found the unit tofill with water and the motor to be making a low roaring sound and the lower spray ar to be twitching not turning when the door was opened. I am ordering 1 sump & motor (WPW10482480). Once the part is avalibel, please have someone form teh office call to set a return date.; ordrng 1 WPW10482480 (sump & motor.)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Newport News, VA 23602
Justin W.
Job Details: 10/05/2023
cx complaint unit not working. checked unit to find lid not latching. replaced latch from pre id and tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Odenton, MD 21113
Justin S.
Job Details: 10/05/2023
cx says the refrigerator door is dented and the door is not sealing good at the bottom center. used a heat gun to seal the door to the cabinet until we can get a new door. the unit needs the door. cx within 30 days; ordrng 1 W11390070 (r door stainless)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Williamsburg, VA 23185
Justin W.
Job Details: 10/05/2023
cx complaint unit making noise from rc fan area. checked unit to find rc temps at 39.8 and fc at -5.4. possible control issue causing rc fan to short cycle. ordering control to be replaced at time of rc evap cover.; ordrng 1 W11664342 (control)
We serviced a
JENNAIR FREEZER
Model JUCFP242HX11
Near Alexandria, VA 22314
Lloyd B.
Job Details: 10/05/2023
"Cx complained the unit did not make ice. Installed new ice maker and control, spun the wheel on the front of the IM and it cycled. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Chesapeake, VA 23322
Branden R.
Job Details: 10/05/2023
"cx complaint error suds , f9e1 .checked unit and found drain on unit will need to be replaced due to bad drain not properly pumping water out not allowing it to cycle while runnning a normal cycle when normal is calling for drain pump . ordering new pump for repair to unit .; ordrng 1 W11458345 (drain pump)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Baltimore, MD 21225
Shane M.
Job Details: 10/05/2023
"cx complaint of knocking noise and walked away from wall. found error code for off balance. found cx washing 1 item at a time, advised these machines cannot be use with 1 item. unit passed test cycle."
We serviced a
KITCHENAID RANGE
Model KFDC500JSS00
Near West Springfield, VA 22152
Lloyd B.
Job Details: 10/05/2023
Cx complained the unit did not operate. Inspected the unit and found the L1 line cannot be connected due to stripped terminal block. Unit needs new terrminal block; ordrng 1 WP9761958 (terminal block)
We serviced a
MAYTAG MICROWAVE
Model MMV6190FZ04
Near Huntingtown, MD 20639
Shane B.
Job Details: 10/05/2023
installed all ordered parts. tested unit for cx. unit is workign as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Leesburg, VA 20175
Ricky E.
Job Details: 10/05/2023
customer stated that the unit wasnt baking correctly. verified issue and fnd unit has faulty incoming power
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, VA 23457
Branden R.
Job Details: 10/05/2023
"came out to replace parts on unit , replaced door and found deli drawer will need gasket for unit has air gap in door and gasket ordering new door for proper repair.; ordrng 1 W10815669 (door)"
We serviced a
WHIRLPOOL UNKNOWN
Model JDB9800CWS2
Near York, PA 17402
Drew B.
Job Details: 10/05/2023
replaced all parts tested no leaks and functiond and checks good.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Lancaster, PA 17603
Justin L.
Job Details: 10/05/2023
"Cx complaint unit not spinning. Was able to access unit and verify concern. Found that the capacitor had failed and leaked everywhere. Was able to clean and replace with van stock. Tested unit and unit now checks good no further work needed; ordrng 1 W11395618 (capacitor (JL VS)), used 1 W11395618 (capacitor (JL VS)) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Stafford, VA 22556
Robert W.
Job Details: 10/05/2023
"CX Complaint is the unit is sqeeking. Inspected unit and found the unit is making a squeeking noise coming from idler, Ordering Idler; ordrng 1 WP691366 (Idler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Shane B.
Job Details: 10/05/2023
cx complaint is the FC section having frost build up. confirmed complaint. FC sections has a lot of front on inside of door and along right side of FC section. door gasket is not sealing on the right side or the top. cleared all frost form unit. used heat gun to adjusted door gasket. it is now sealing. opened and closed door several times and gasket sealed each time. working as designed. no one lives in this house. left TY card on island.
We serviced a
ROPER DRYER
Model RED4516FW0
Near Annville, PA 17003
Cody H.
Job Details: 10/05/2023
"CX complains unit is getting hot but is not drying clothing. CX states this has been issue for about 4 days. Found unit to be recieving 122.5vAC to L1, 122.23vAC to L2 and 235.6vAC from L1-L2. unit does heat up at first but after about 3 mins the element goes off and unit is no longer sending voltage to element. Checked fuse, tco and element resistance, element shows 9.8 ohms, tco shows 0.0 ohms, and fuse shows 0.0 ohms. found 122.5vAC goin into thermostat but only .34vAC coming out. Found unit motor was rubbing belt causing oremature wear. Unit will need belt, motor, blower wheel, idler, (4) rollers, thermostat, for repair. Office to schedule repair with cx when parts are approved; ordrng 1 WP3387134 (thermostat) and 1 W10857612 (timer) and 1 279827 (motor) and 1 341241 (belt) and 1 WP691366 (idler) and 1 WP694089 (blower wheel) and 4 349241T (rollers)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Elkridge, MD 21075
Dustin F.
Job Details: 10/05/2023
"replaced damper and tested unit, unit working as intended."
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Lancaster, PA 17603
Justin L.
Job Details: 10/05/2023
Was able to access unit and replace parts. Calibrated and tested unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Milford, DE 19963
Frederick R.
Job Details: 10/05/2023
CX complaint is FC no cool. Inspected/tested and found no leaks from prior sealed system work. Compressor running All fans working. Ordering Compressor and evap for 3 ct SS job; ordrng 1 W11625643 (evporator) and 1 W11580057 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Cobbs Creek, VA 23035
Lucas R.
Job Details: 10/05/2023
"replaced icemaker, tested, unit working as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Williamsburg, VA 23185
Orbie
Job Details: 10/05/2023
"replaced all parts. tested unit, working as designed. cx very happy"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Stafford, VA 22556
Robert W.
Job Details: 10/05/2023
"Cx Complaint is the unit is making noise, Inspected unit and found no error code ran diag and found unit isnt making any strange noise, CX ran a normal load and unit is working properly not strange noise, Advice CX to try and record sound"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 10/05/2023
"Replaced freezer door, unit cks and door closes fine"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Leesburg, VA 20175
Ricky E.
Job Details: 10/05/2023
"9-1 8-4 customer stated that the unit was leaking... ckd unit and was unable to see a leak, but could see signs of a leak... the unit shows a no drain error but is draining... need parts...; ordrng 1 w11483553 (door gasket) and 1 w11462456 (drain pump)"
We serviced a
MAYTAG DRYER
Model LSG7806AAE
Near Washington, DC 20036
Samuel R.
Job Details: 10/05/2023
replaced parts cx ordered and tested unit.now working properly
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEM8
Near Washington, DC 20001
Sherwood
Job Details: 10/05/2023
"cx complaint ice in fc. arrived and confirm found ice around edge of fc compartment. found rail frozen over and ice covering IM fill tube. also found IM not rotating. i advised cx that both rails, gasket and IM will be needed. cleared all ice gave cx quote. cx will call if they wish to proceed with repairl."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Washington Boro, PA 17582
Justin L.
Job Details: 10/05/2023
Was able to access unit and replace icemaker. Watched as it harvested and filled. Unit now checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near York, PA 17404
Drew B.
Job Details: 10/05/2023
cx complaint that unit is functional but the foam behind the toe panel was hanging down.. and wasnt pushed behind the inner panel now checks good
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ00
Near Virginia Beach, VA 23456
Branden R.
Job Details: 10/05/2023
"cx complaint not lights in freezer , checked unit and found LED connetion unseated not allowing vdc to led . reseated and tested unit is now running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Virginia Beach, VA 23456
Branden R.
Job Details: 10/05/2023
cx complaint refrigerator condensation on freezer gasket checked unit and added silicone to frame and liner . also ordering new gasket for repair .; ordrng 1 WPW10714545 (gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fredericksburg, VA 22406
Robert W.
Job Details: 10/05/2023
"CX Complaint is the unit isnt cooling, Inspected unit and found unit unplugged plugged unit in and found the compressor isnt coming on, Found the pantry UI out pulled UI and found the harness in door and UI damaged disconnected harness and compressor kicked on ran diag and checked all fan and everything is working unit will need 24hr to get to operating temp to do any further tests, Ordering Pantry door, harness and light; ordrng 1 W10815669 (Pantry draw) and 1 W11170612 (Harness pantry) and 1 W11205082 (RC light)"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW4
Near Herndon, VA 20170
Richard B.
Job Details: 10/05/2023
"CX complant. Washer has FL error code. Inspected unit and found valve error code , overloaded error and stuck button Error . Cleared ccodes and unit strubbled to fill , Valves measure out of range. Advidsed CX to cut back on load size. Quoting CX price to replace valve . CX paid in full . Not in stock, Further work needed. facia is not needed at this time. RB; ordrng 1 W11165546 (valve 69.53) and 1 W11135393 (facia 218.26)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23462
Carl A.
Job Details: 10/05/2023
"cx complaint of unit making noise in spin mode,checked unit to find no error codes at this time ,checked the undeside of unit to find that the screw for the stator fell out also found unit leaking oil, as well as the lock nut will need to be cut off as it is ceased on the drive shaft not allowing unit to be sperated ordering parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W10902814 (Washplate) and 1 W11551646 (Tub Nut) and 1 W11449841 (Gearcase) and 1 W10734521 (slider)"
We serviced a
WHIRLPOOL FREEZER
Model MBR1953YES3
Near Washington, DC 20036
Samuel R.
Job Details: 10/05/2023
cx complaint unit is leaking.found duck bill on drain to clog up again.cleared ice and made duck bill opeining wider and unit is now draining properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fort Washington, MD 20744
David J.
Job Details: 10/05/2023
"Customer complaint refrigerator side of unit is not cooling arrived today and inspected unit in verified complaint found back wall of freezer to be completely frosted over and evaporator fan. Not running unit is completely packed of food causing no airflow in unit. Defrost harness has came deep in from connector, causing defrost to not work properly and freeze evaporator and evaporator fan. Customer is going to clean out unit and have unit defrost before return visit. Will return when parts arrive. ; ordrng 1 W11650662 (Heater) and 1 W11559968 (Evap fan motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBRO36FTX05
Near College Park, MD 20742
David J.
Job Details: 10/05/2023
Customer complaint unit is not cooling properly. Found temps at 48� and 18� degrees inspected compressor and found suction tube when I arrive was completely frosted over removed cover and inspected evaporator and found the left side of the evaporator had good frost pattern but the right side had a thicker frost pattern called SD and explained what was going on and he had stated that there is a clog in the system and that there should not be any ice on that suction tube ordering bimetal just in case it is not acting correctly. Explain the customer that parts are covered for the sealed system repair but not for the bimetal to customer to let us know within 30 days from today. Customer had stated he is going to turn the power to the unit off for 48 hours. That way the unit can be used over the weekend. ; ordrng 1 W10139165 (Bi-metal harness) and 1 WPW10195923 (Evap) and 1 W10276644 (Compressor) and 1 WPW10143759 (Drier) and 1 WP978025 (Service valve) and 1 SStech (SS tech) and 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSS245LX0
Near Fairfax, VA 22033
Daniel J.
Job Details: 10/05/2023
per notes installed new sump assy tested no leaks present unit was not installed under cabinet on arrival no leaks wash motor moving water the entire cycle person in charge of remodel had unit out out will return to install back under cabinet currently should in no screwed down top meeting cabinet
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Stafford, VA 22556
Robert W.
Job Details: 10/05/2023
"Cx complaint is the unit wont work. Inspected unit and found in diag unit has error F6E2 F6E3 and F5E2 tested unit and lid wont lock also found out of diag unit console not responding only button working is the power button, pulled console and checked connections all is good, Ordering Console and control and lid lock; ordrng 1 W10812421 (Control) and 1 W10858298 (Console) and 1 W10810403 (Lid lock)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Harrisonburg, VA 22801
Danny R.
Job Details: 10/05/2023
installed parts checksok
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500EBS20
Near Wellsville, PA 17365
Drew B.
Job Details: 10/05/2023
cx complaint that unit is is flashing f6e6 and f1e1 both acu manager board failures we tried unplugging and replugging no luck flashes codes right away was able to move out to access board and replaced with pre id baords and tested fully reached 350 both ovens and didnt stop unit is functional today.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Leesburg, VA 20176
Ricky E.
Job Details: 10/05/2023
customer stated tha the unit wasnt working after self clean. verified issue and fnd blown thermal fuse.. need part...; ordrng 1 w11610133 (thermal fuse)
We serviced a
MAYTAG DRYER
Model MED8200FW0
Near Leesburg, VA 20176
Ricky E.
Job Details: 10/05/2023
customer stated that the unit was making noise. verified issue and lower front roller and shaft faulty and the idler... need parts...; ordrng 1 WPW10359271 (roller shaft)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Washington, DC 20009
Samuel R.
Job Details: 10/05/2023
cx complaint unit is leaking.inspected unti and could confirm.found unit leaking from sump.replaced sump tested unit various times and got no leaks.unit is now good.
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Portsmouth, VA 23707
Zachery R.
Job Details: 10/05/2023
"upon arrival cx unaware of service fee, and denied service. left ty card with cx."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Annapolis, MD 21401
Israel R.
Job Details: 10/05/2023
Customer complaint unit is not cooling. I tested the unit and found the is overfrosting. I ran test 3 and the fan did not turn on. I then thaw the unit and found the fan is stalling sometimes it works on the test and sometimes it does not. Unit will need new evap harness. Special order call customer whe part is available.; ordrng 1 W11661931 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Alexandria, VA 22301
Jason A.
Job Details: 10/05/2023
CX complaint DW door falls - doesnt hold position. Replaced LEFT hinge & test door operation. Ran test wash. NO LEAKS > JJ
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Midlothian, VA 23113
Joseph D.
Job Details: 10/05/2023
Unit with stripped post on timer must replace timer quoted customer for repair customer going to think about it; ordrng 1 W10854240 (Timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details: 10/05/2023
replaced the parts. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Suffolk, VA 23434
Austin D.
Job Details: 10/05/2023
door was delivered damaged. unit needs a new door ordered to resolve the isse.; ordrng 1 LW10642551 (dor-fip RE-ORDER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Locust Grove, VA 22508
Tanner B.
Job Details: 10/05/2023
"Adjusted the return line from hitting compressor, installed mastic. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Glenn Dale, MD 20769
David J.
Job Details: 10/05/2023
"Customer complaint unit is leaking water and making small pools of water at front. Left of unit arrived today to inspect unit and had no water leaks outside of unit due to customer leaving towel under door. Inspected in freezer side compartment and found no water or ice at bottom of freezer removed from panel to inspect waterlines and found no Leaking waterlines removed ice bin and found a lot of frost buildup under ice bin. Customer has stated they typically have to drain the water catch underneath of dispenser did not see any waterlines running down front of unit. Tested water dispenser and found nothing leaking from filter head, or at bottom waterline Ice bin was completely packed full and customer had said they do not use ice very often emptied ice bin and turned off icemaker, ordering icemaker for return visit, as well as Shute just in case the ice chute is not closing all the way and bringing warm air to bottom of ice bin Will replace items when we return. Instructed customer to take pictures if the water happens again that way, we can see exactly where its landing. ; ordrng 1 W11098702 (Ice shute door assembly) and 1 W10873791 (Ice maker)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near Silver Spring, MD 20910
Shawn D.
Job Details: 10/05/2023
cx complaint unit was not cooling said sh would hear a click fornt panl would come on for a second then tunr off again and would repeat then finally fridge started working again. inspected unit and was working. i have seen this issue before and has to be the control. gave cx quote for control and agreed. eplaced part then programmed contol and unit started cooling again. collected payment. unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Portsmouth, VA 23707
Branden R.
Job Details: 10/05/2023
cx complaint error code wont drain error code - s9e5 came out and found drain pump not properly pumping water out of unit . ran test and found all major componets checked good other then drain pump . advised cx i will be ordering drain pump for repair cx reaching out to WP to get auth # for 2nd tech due to unit being in tight spot and cant uninstall without damage to tech or cx home . cx stated they will call in with auth # to be sent out with 2nd tech .; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Chesapeake, VA 23324
Branden R.
Job Details: 10/05/2023
"cx complaint bleach leaking when putting it in dispenser , checked unit and found all major componets checked good on unit found when putting water in dispenser it leaks found dispenser warped causing all everything to leak out from the side of unit. unit will need new dispenser for repair to unit .; ordrng 1 W11234069 (DISPENSER)"
We serviced a
WHIRLPOOL DISHWASHER
Model wdt730hamz0
Near Lebanon, PA 17042
Cody H.
Job Details: 10/05/2023
Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. No further work needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Lancaster, PA 17603
Justin L.
Job Details: 10/05/2023
Cx complaint unit leaking. Was able to access unit and found unlevel. Leveled unit and found that the upper rack adjuster failed causing rack to hang and spray unevenly. Found lower rack wheel failure causing rack to lean onto spray arm causing the spray arm to not move and spray arm to split. Also found element OL. Found door to bounce up and down due to spring and hing failure. Ordering all parts needed for repair and once in office will need to set return; ordrng 4 WPW10082868 (wheel)s and 1 W10712395 (adjuster kit) and 2 W11174981 (spring)s and 2 WP8268990 (bushing)s and 1 W10518394 (heater) and 1 WPW10491331 (spray arm) and 2 WP8268961 (friction sleeve)s
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Portsmouth, VA 23707
Branden R.
Job Details: 10/05/2023
cx complaint error code wont drain error code - s9e5 came out and found drain pump not properly pumping water out of unit . ran test and found all major componets checked good other then drain pump . advised cx i will be ordering drain pump for repair cx reaching out to WP to get auth # for 2nd tech due to unit being in tight spot and cant uninstall without damage to tech or cx home . cx stated they will call in with auth # to be sent out with 2nd tech .; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Mechanicsville, MD 20659
Shane B.
Job Details: 10/05/2023
installed all ordered parts. restored power and ran calibration and service cycle. unit made a clickign noise constantly while spinning. ordeirng gearcase and drive motor. only moving parts that havent been replaced yet. splines on gearcase look a little worn as well. schedule when appoved.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Mechanicsville, MD 20659
Shane B.
Job Details: 10/05/2023
cx complaint is the IM spilling water into the FC section. confirmed complaint. when i arrived cx was cleaning up spilled water. i found the supply tube that fills the IM was not inserted into the funnel causing water to spill. i adjusted it and tested IM. it is working as designed.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Arlington, VA 22203
Christian C.
Job Details: 10/05/2023
Cx complaint unit during a wash did not completely spin out clothes. Said happpened a few times before but has stopped. Inspected unit no errors stored. Unit is level. Ran through diag cycle no issues. Tested cap no issues. Found bolt holding wash plate not all the way in. Secured wash plate. Calibrated unit.
We serviced a
MAYTAG DRYER
Model MVW6200KW3
Near Dover, DE 19901
Taylor F.
Job Details: 10/05/2023
"Cx complaint is unit making a screeching noise during agitation. Verified complaint in person as well as video the cx had. Noise is coming from gearcase as far as i can tell. All connections are tight between basket, gearcase and washplate. Ordering gearcase, splutch belt and motor. Cannot rescheudle at this time.; ordrng 1 w11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 w10721967 (splutch) and 1 WPW10006384 (drive belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Burke, VA 22015
Lloyd B.
Job Details: 10/05/2023
"Cx complained the unit did not cool. Inspected the unit and found that the temp in the freezer is around 20 degrees with a poor frost patter (see sd pic). Unit needs new compressor, evap and drier. Sealed system tech required. 3 job count. Lokring; ordrng 1 W10836706 (evap) and 1 WPW10507886 (compressor) and 1 WPW10143759 (drier)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Sinking Spring, PA 19608
Cody H.
Job Details: 10/05/2023
"CX complains unit stopped igniting again after last visit. CX states after 2 days unit no longer lit. Tried running broil on arrival and unit did not ignite but relay and gas can be heard, but igniter has no spark. Replaced ignitor with pre i.d part and retested unit, broil now ignites on first spark. Tested, waited 10 mins and retested and unit ignited each time. Unit now works as designed, no further work needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Midlothian, VA 23113
Joseph D.
Job Details: 10/05/2023
Compressor shipped without start device diagram shows start device with an exploded view for part number. Parts Warehouse has part in stock please check to see that box has compressor and electronic control board AKA start device inside box. Ordering start device separate is listed as special order. Start device=inverter. 8049389727; ordrng 1 W11578031 (Compressor with inverter please check for inverter box)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Petersburg, VA 23803
John P.
Job Details: 10/05/2023
CX complaint unit not making ice fast enough checked unit found arm loose on ice maker assembly replaced ice maker assembly cycled unit filled with proper amount of water verified freezer temp was at 0� unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 10/05/2023
"Cx complains that a plastic coming out dispenser with ice, inspected unit, the divider is defective.. ice maker cks ok. unit needs divider.. order auger motor just in case; ordrng 1 WPW10309864 (divider) and 1 WP67006341 (gasket) and 1 w11671282 (auger motor J/K) and 1 WP63052-2 (impeller j/k) and 1 w11378860 (washer j/k)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 10/05/2023
"Cx complains that the unit stopped cooling for couple days, inspected unit, the Fc temp read -2 degreesm Rc temp 39 degreesm unit cooling ok. ran test mode, the compressor makes a humming noise, we have a locked compressor... all connections on main bopard cks ok.. unit needs a compressor. drier and nitrogen .. 2 COUNTS JOB SEALED SYSTEM REPAIR; ordrng 1 NITROGEN (NITROGEN) and 1 W11506635 (VALVE CPUPLER) and 1 W11109499 (drier-tube) and 1 W11504445 (COUPLER) and 1 W11578205 (COUPLER) and 2 COUNTSJOB (COUNTS JOB)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXY02
Near Falls Church, VA 22044
Christian C.
Job Details: 10/05/2023
Installed IM and filter housing. Water is now dispensing normally and IM cycled. Cx paid for labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Leesburg, VA 20176
Ricky E.
Job Details: 10/05/2023
"customer stated that the unit had randomly stopped making ice, dispensing ice and water and all the lights went out.. the customer stated that after a few hours, or a day, the unit begins to funtion with no issues.. ckd the pantry ui and harness and fnd no issues... unit will need the controls...; ordrng 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 w11387386 (ui assy)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Edgewater, MD 21037
Israel R.
Job Details: 10/05/2023
Installed new evp fan and heater. Unit is back to normal operatioins.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Charles Town, WV 25414
Ezra M.
Job Details: 10/05/2023
"not cooling, lights working. found start run device not seated on compressor. reinstalled, compressor running.; used 1 W11567497 (bale strap) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bunker Hill, WV 25413
Ezra M.
Job Details: 10/05/2023
"condensation on top of freezer door gasket. called and spoke with butch w/techline, advised resealing liner and replacing door gasket; ordrng 1 W11625072 (gasket fc door) and 1 WP4317852 (adhesive)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302EBS00
Near Washington, DC 20005
Samuel R.
Job Details: 10/05/2023
cx complaint unit has slow water flow.inspected unti and could confirm.by passed filter and got good water flow.advised cx unt needs new filter head.gave cx a qoute and will call if they go with repair
We serviced a
WHIRLPOOL WASHER
Model WTW4930XW3
Near Petersburg, VA 23805
John P.
Job Details: 10/05/2023
CX complaint unit not working checked unit found bad actuator replaced calibrated tested working as designed
We serviced a
WHIRLPOOL DRYER
Model Med4500mw0
Near Herndon, VA 20171
Daniel J.
Job Details: 10/05/2023
dryer not heating clean was blocked and cleared no heat still removed back panel found exhaust tco open replaced and confirmed unit is now heating; ordrng 1 W10900067 (cutoff-tml jd vis)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW5
Near Herndon, VA 20171
Daniel J.
Job Details: 10/05/2023
per notes replaced inlet valves tested stopped cycle good informed customer would also help to open tray after cycles collected 110 for labor by cc
We serviced a
AMANA DRYER
Model NED4655EW1
Near Chantilly, VA 20151
Daniel J.
Job Details: 10/05/2023
dryer not powering on set timer heard tic unable to start removed back panel thermal fuse reading open repalced tested now starting cycles and heating normally
We serviced a
JENNAIR HOOD
Model Jvr0430hs0
Near Alexandria, VA 22314
Jason A.
Job Details: 10/05/2023
CX complaint RANGE HOOD shakes & noisey. Verified complaint > JJ; ordrng 1 W11260620 (Blower wheel) and 1 W11260648 (Motor)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Milford, DE 19963
Frederick R.
Job Details: 10/05/2023
CX complaint is broken part. Inspected and found terminal block cracked in half. Replaced blocks and wire kit for nuts and screws. Unit is now repaired. Job is complete
We serviced a
KITCHENAID FREEZER
Model KBSN708MPS00
Near Boyce, VA 22620
Ezra M.
Job Details: 10/05/2023
"cust concerned with gaskets being warm where they sit on center mullion and with generalized frost in freezer. explained mullion heating and purpose to reduce condensation, checked ice maker fill, filling normally. checked fc door gasket, sealing properly all the way around. found small gaps around front of liner where it may not be sealing properly. ordering adhesive to fill gaps.; ordrng 2 WP4317852 (adhesive)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Falls Church, VA 22046
Christian C.
Job Details: 10/05/2023
"Installed ui panel. Ran test 3 no airflow in RC section. Found rc evap frozen over. Defrosted ice. Left old ui with cx. If cx calls back order W11098695-fan assembly, and W10316760-RC evap thermistor."
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Beltsville, MD 20705
Leon
Job Details: 10/05/2023
Replace the front left front right and rear left orifice unable to install the last rear right orifice Because we were unable to reach it with extended and pliersIs ordering new orifice holder Before installing the new part install the new orifice for the rear right burner Which the client will have ; ordrng 1 W11167099 (Right rear orf holder)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Silver Spring, MD 20905
Leon
Job Details: 10/05/2023
"Clients complaint was ice Maker. Didn't work. Confirmed the issue, seeing that it was ice frozen the coupling Use steamer Remove all built of ice inside the ice bin and on the coupling Testing unit again everything worked as it should"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Milford, DE 19963
Frederick R.
Job Details: 10/05/2023
"CXcomplaint is dryer wont heat. Inspected and foundtco OL. Replaced TCO from VS. Unit is now repaired Job is complete; ordrng 1 W10900067 (cutoff-tml FRVS), used 1 W10900067 (TCO FRVS) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fairfax, VA 22032
Lloyd B.
Job Details: 10/05/2023
"Cx complained the basket was wobbly. Installed new basket, screws and drive hub and tested and the unit spins and operates as designed. Job complete"