We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Camden, NC 27921
Austin D.
Job Details: 07/21/2023
"cx complaint the unit is condesating all around the mullion. checked unit and found moistre all around the mullion. therefore, the i set the unit to 100% for both mullions. tested both mullions. both mullions receviing voltage and have resistance. therefore, i thing the setting change will resolve the issue."
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ00
Near Virginia Beach, VA 23464
Branden R.
Job Details: 07/21/2023
cx complaint frosting or condensation where is the condensation located checked unit and found frost build up and rails vary stiff on unit . also found frost build up inside switch to freezer . unit will need new rails and switch to properly repair unit . cx unsure if repair or replace at this time . saved quote . advised cx ticket stays open for 30 days .
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Berlin, MD 21811
Michael E.
Job Details: 07/21/2023
"CX complaint: not washing. Tested and verified complaint. F9E1 error code. I found the drain hase was kinked. I corrected hose, tested unit and it is now working properly. Job is complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near College Park, MD 20740
Alexander D.
Job Details: 07/21/2023
"arrived at leasing office, they called tenant and he said the dryer is fine. she then called maintenance tech to see if they moved the dryer to a different apt and he just said they dont need service anymore."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Annapolis, MD 21403
Israel R.
Job Details: 07/21/2023
Installed new thermistor but the other parts were not sent with me or to the customer and we cannot come back out without the control and heater. defrosted the evaporator but we still need to replace heater and control.; ordrng 1 W11558182 (Control) and 1 W11650662 (Heater)
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near California, MD 20619
Shane B.
Job Details: 07/21/2023
installed ordered part and tested unit for cx. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Wilmington, DE 19803
Taylor F.
Job Details: 07/21/2023
cx complaint is unit not starting the cycle. Found the capacitor to be defective causing the basket to not spin. Replaced capacitor from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL RANGE
Model wfe320m0jw3
Near Freeland, MD 21053
Bernard M.
Job Details: 07/21/2023
"Replaced control, unit powered on, all burners and the oven now work and heat properly. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Williamsburg, VA 23188
Lucas R.
Job Details: 07/21/2023
"cx complaint unit not making ice, checked unit found e5 code, temps at 0 and 36, all loads passed, cleared code, advised glitch in control, cx also worried about milky water, let water sit, cleared up within 1 minute,advised cx air bubbles in water cause issue, referred cx to several articles online, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Westminster, MD 21157
Brian R.
Job Details: 07/21/2023
came out and checked unit again. no codes found. watched videos and saw pictures she had. replaced clutch and slider and ran dlms as well as auto test and will let unit run a cycle and watch while i work on dryer. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Middletown, PA 17057
Cody H.
Job Details: 07/21/2023
"CX complains unit will not run cycle. States unit shows error and then wont start. CX is in manufacture warranty according to POP. Found unit to be showing f9e1-long drain error. Inspected under unit and found drain pump plug had failed. Unit will need a new harness for repair. Was able to replace harness with VS part. Retested unit and unit now shows f3e2-pressure system fault. Unit will need control for repair. Was able to replace control with pre I.D. part, retested unit, unit went through diagnostic cycle with no issues. Unit is now working as designed, no further work needed. CX EMAIL ADDED; ordrng 1 W11643701 (harness CH VS), used 1 W11643701 (ch vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near New Market, MD 21774
Ricardo S.
Job Details: 07/21/2023
"Cx complains that the rc not cooling again, inspected unit.. fctemp 2 degrees.. rc temp 49 degrees, the rc evaporator is full of frost again.. defrost probnnlem.. this is the 3er time this unit has this problem.. order services kit and evap/fan assy; ordrng 1 w11457241 (services kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Annapolis, MD 21401
Israel R.
Job Details: 07/21/2023
"Customer complaint unit is not dispensing water or making ice. I tested the unit and found the unit is not dispesning when paddle is pressed. I ran test 97 and ice maker is getting water, test 96 and water is dispensing. I ran test 93 and not change test 120 ice maker not moving. I remvoed the UI and check for loose connection and the unit is good. Not dispesning. Ordering UI and control to be replaced. Called customer when part is available.; ordrng 1 W11664342 (Control) and 1 W11574766 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Berwyn Heights, MD 20740
Alexander D.
Job Details: 07/21/2023
cx complaint unit not cooling properly in either section and alot of condensation on items in rc. inspected unit and verifeid complaint. condensation on items in rc and ice on duct in rc. all doors are sealing good. evap has light even frost pattern. issue must either be in control or the start of a SS leak. replaced control and rc thermistor. advised cx to allow 3days for temps to adjust and call back if issue persists.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Baltimore, MD 21239
Justin S.
Job Details: 07/21/2023
"cx says they start a cycle and it jumps staight to done. found a f7e7(motor) error code in memory. the unit is filling and draining but is not spinning or agitating but the motor is trying. the cap is leaking. replaced the cap and ran the automatic test again but this time the unit is spinning and agitating good. the unit is now godo; ordrng 1 W11395618 (cap(js vs)), used 1 W11395618 (CAPACITOR(js vs)) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Towson, MD 21204
Justin S.
Job Details: 07/21/2023
cx says the unit has not made ice for a while. cx says the ice cream is solid in the freezer. test 36 the fan is blowing good. test 56 has an e5(thermistor) error code. test 57 the ice maker harvest completed. test 45 the valve activated but the tray didnt fill. the dispenser is dispensing water. ran the valve a second time and heard the water fill the tray after sounding odd at first. test 19 the unit is heating with the facia. ajusted the heaters on the ice maker water line. test 7 to 2. the unit is now good
We serviced a
MAYTAG WASHER
Model MVWX700XL2
Near Wilmington, DE 19810
Taylor F.
Job Details: 07/21/2023
Cx complaint is unit not draining. Tested inspected and verified complaint. Found the drain pump to be defective. Quoted cx for drain pump and cx did not want to follow through with repair at this time. If cx wants to follow through with repair WPW10276397 drain pump is needed. Left quote with cx. Cx paid 120.00 service call. Closing the ticket at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Leonardtown, MD 20650
Shane B.
Job Details: 07/21/2023
"cx complaint is the unit not completing cycles and the basket sitting very low .found unit with water in it and basket sitting so it was almost hitting the ground. i plugged unit in and ran drain pump, unit drained. found no saved codes. inspected under unit and found belt has been hitting the guard. the drive pulley is very loose. i replaced it with a VS part. ran service cycle and calibration cycle. leveled unit. unit is working as designed.; ordrng 1 W10721967 (drive pulley VS SB), used 1 W10721967 (CAM) from stock"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Silver Spring, MD 20906
Julian H.
Job Details: 07/21/2023
CX complaint about pulstaing noise when gets water confirmed went to the back 120vac constant to valve remove filter noise stopped issue with filter housing replaced from preid & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Rockville, MD 20850
Julian H.
Job Details: 07/21/2023
CX complaint about RC temps are not staying below 40* if temp setting is not reduce to 33* checked temps on arrival RC 42* FC 2* found that Fc had a frost formation around slides & top were fan is felling air flow from damper bringin preid fan just in case need slides; ordrng 2 W11265130 (slide)s
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Crownsville, MD 21032
Israel R.
Job Details: 07/21/2023
"SR// 7736914130. Customer complaint unit is not cooling at all. I found the unit is not cooling and is warm. Compressor is really loud and not frost pattern. Checked wattage and found the compressor is reading 68W on full speed. Compressor is rated to 113watts. 3 way vavle is tapping but is very loud. Maybe be bad or restriction. No cooling. TEchline wanted me to check pressures but i dont have any. Unit needs SS tech. Ordering compressor, evap, dryer, 3 way valves and coupler. Seal system to determine leaks or obtructuion or if they unit is even repairable.; ordrng 1 WPW10143759 (dryer) and 1 W10276644 (compressor) and 1 W11580434 (3 way valve) and 1 WPW10608485 (evaporator) and 1 W11492867 (Evaporator) and 1 W11506635 (coupler)"
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS01
Near Ashburn, VA 20148
Demonte S.
Job Details: 07/21/2023
"Installed the Appliance Manager, Inverter Board & Magnetron. Tested the unit. Inner Light will flash then Door Switches will click then User Interface will say Open Close Door. Unit will need the Door Switch Harness = W11033422"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Brightwood, VA 22715
Eric F.
Job Details: 07/21/2023
"Confirmed cx complaint unit not producing ice. Found fill line blocked by ice buildup. Cleared ice buildup. Removed filter, home has primary line of filtration and having a secondary filter can reduce water flow and cause freezup in fill lines. If cx calls back must pre-id fridge ice maker W11658802 for return visit.; ordrng 1 look"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Ashburn, VA 20148
Demonte S.
Job Details: 07/21/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator isn't Dispensing Water. ( Cx had the Refrigerator set to 34 Degree. ) Side intake Door Gaskets are Frozen, removed all Frost / Ice from Gaskets. Tested the Dispenser. No Water Flow from the Dispenser. Ran Service Diagnostics on the unit for all Heater Element opitions to make sure lines are not frozen.The valves will not even humm at all. Made sure Valve is fully connected. Unit will need the Dual Water Valve, Water Inlet Valve & Main Control with User Interface. ; ordrng 1 W11535162 (Whirlpool Refrigerator Water Inlet Valve) and 1 W11312191 (VALVE) and 1 W11533213 (Whirlpool Refrigerator Control Panel) and 1 W11024083 (HOUSING)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
Leon
Job Details: 07/21/2023
"cx complaint noise coming from fridge, inspected fridge, placed in diagnostic mode and tested various components inside fridge to get noise to activate. was unable to get sound out of fridge, unit working as designed"
We serviced a
ROPER WASHER
Model RED4516FW0
Near Fairfield, PA 17320
Andrew S.
Job Details: 07/21/2023
Cx complaint is that the unit is making a noise while it is running. Upon arrival I found that the unit is heating and has good air flow. i also found tha tthe Idler and rollers are making the noise. I accessed them and found that the LH roller bushing was egg shaped. I replaced the rollers and idler and tested the unit. It is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYW05
Near Potomac, MD 20854
Julian H.
Job Details: 07/21/2023
replaced parts tested icemaker & working
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Bel Air, MD 21014
Neil H.
Job Details: 07/21/2023
cx complaint unit making loud sounds found the hub stripped283.23 collected paid in full; ordrng 1 W10528947 (drive hub kit)
We serviced a
JENNAIR OVEN
Model JGW8130ADB
Near Washington, DC 20016
Sherwood
Job Details: 07/21/2023
cx complaint bake cycle not working. arrived today installed igniter. tested unit preheated to 350. bake is now working repair is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Glen Allen, VA 23059
John P.
Job Details: 07/21/2023
"CX complaint unit leaking water checked unit saw water in cxs containers under left and right of door. Left side has several tablespoons of water, and right side a small. Called techline talked to Austin stated to have CX call customer service. SR#7736491727."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Bel Air, MD 21014
Neil H.
Job Details: 07/21/2023
cx complaint not every cycle but in the spin when unit has less than a min rough grinding rubbing sound ordering new slider and clutch sounds like when brake engage causes this issue at times; ordrng 1 W10734521 (slider) and 1 W10754448 (Whirlpool Washer Clutch)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Toano, VA 23168
Lucas R.
Job Details: 07/21/2023
"cx complaint not cleaning properly, checked unit found no error codes, all loads passed in diagnostics, advised cx on cycle usage and loading procedures, heard slight squeel during spin, checked under unit found oil leaking from gearcase into rotor, cap on agitator falling off during use, called office scheduled for thurs. 7/27; ordrng 1 W11550891 (agitator) and 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Dover, DE 19904
Frederick R.
Job Details: 07/21/2023
Replaced control per prior diagnosis. Ran test 13 and verified heater is indeed working as designed. Informed CX 24-36 for unit to get to temps because it was unplugged. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS965CIAM00
Near Ashburn, VA 20147
Simon
Job Details: 07/21/2023
CX complaints filter sign too often and water not despensing properly.inspected unit water flow too low new filter CX purchased from amazon suggest CX to purchase from whirlpool ordered inlet valve CX will pay LABOR next visit .SZ.; ordrng 1 WPW10238100 (INLET VALVE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Washington, DC 20016
Sherwood
Job Details: 07/21/2023
cx complaint food freezes food in rc. arrived and ran a damper test and it was loud and was not closing which is allowing to much freezing air to food in rc. damper was not in bin. ordering damper; ordrng 1 w11087463 (damper)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Cartersville, VA 23027
Joseph D.
Job Details: 07/21/2023
Replace compressor and dryer unit holding charge full Frost pattern operating as designed no other issues detected
We serviced a
WHIRLPOOL OVEN
Model MET8800FZ05
Near Pasadena, MD 21122
Israel R.
Job Details: 07/21/2023
Installed new convection fan. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334DSS0
Near Washington, DC 20002
Samuel R.
Job Details: 07/21/2023
cx cancelled at door
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Washington, DC 20003
Samuel R.
Job Details: 07/21/2023
cx complaimnt unit is not washing dishes good.inspected unit and food big chuncks of food in unit.checked spray arms found them be clogged badly.unit will need new spray arms so unit could wash properly.WPW10491331 0 tribles WPW10448645 5 tribles ; ordrng 1 WPW10448645 (upper spray arm) and 1 WPW10491331 (lower spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Washington, DC 20004
Samuel R.
Job Details: 07/21/2023
cx complaint unit is not dispensing water.tried to defrost resivoir but steam gun failed in middle of defrest will have to come back out defrsot resivoir to continue test.; schdld next appmnt for 7/31 MON am
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bel Air, MD 21014
Neil H.
Job Details: 07/21/2023
"cx complaint the washer makes sqealing sound while spinning ordering new gearcase 2count needed; ordrng 1 W11449841 (Whirlpool Washer Transmission Gearcase), used 2 look (2count needed) from stock"
We serviced a
WHIRLPOOL OVEN
Model Kems378sss00
Near Vienna, VA 22182
Leon
Job Details: 07/21/2023
"cx complaint heat leaking out of oven and the latch wasn't closing, inspected unit to see the latch was broken and the heating elements were also failing. cx needs latch, door trim as well due it being a slight slit inside latch hole.; ordrng 1 W11029221 (latch-door) and 1 WPW10207398 (elmnt-bake) and 1 WP9760774 (elmnt-brol) and 1 8304580BL (trim-door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Suffolk, VA 23435
Justin W.
Job Details: 07/21/2023
replaced thermistor. advised cx to monitor unit and call us back at first signs of issue. cx agreed unit working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Dunkirk, MD 20754
Dustin F.
Job Details: 07/21/2023
"CX complaint: light under MW wont come on since she got the unitInspected unit, confirmed CX complaint. Found Unit sending 121.4v both When under load and NOT under load to light socket for bulb. Bulbs filiment is damaged and light socket is loose on inside. bulb doesnt sit securely. Unit needs new control, light socket, and bulb. for return visit.; ordrng 1 W11545876 (control) and 1 W10210871 (light sockett) and 1 8206232A (light bulb)"
We serviced a
KITCHENAID RANGE
Model KSGG700EBS2
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/21/2023
replaced the burner heads and the orifice and all burners lighting tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Ellicott City, MD 21043
Marc M.
Job Details: 07/21/2023
installed parts and tested unit. unit now checks good.
We serviced a
JENN-AIR COOKTOP
Model JES1750ML0
Near Pasadena, MD 21122
Israel R.
Job Details: 07/21/2023
Customer complaint unit is cooktop is chipping and starting to crack. I found there is some built up on the cooktop after trying to clean it. Some came off some of it the cooktop is failing i also found a hair line crack on the right front burner. I replaced the cooktop unit is back to normal operations. no pop ac; ordrng 1 look (look)
We serviced a
JENN-AIR COOKTOP
Model JGCP436HM00
Near Stone Ridge, VA 20105
Demonte S.
Job Details: 07/21/2023
Inspected the unit. Found that the cx is saying that the Cooktop will not turn off once it is turned on. Checked egw knobs to the Cooktop. All knobs are cracked at the stem. Showed the cx. Advised the cx that all knobs are cosmetic. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Severna Park, MD 21146
Israel R.
Job Details: 07/21/2023
Customer complaint unit is not making ice in the bottom freezer and the water flow is low. I foune the water flow is low because the vavle was not openning all the way. I Open the vavle on the house more and the unit started dispensing faster. I found this unit does not have two ice maker only the one on the door. The customer though they purshased the one with two ice makers. She is contacting the store to figure it out. Unit is good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Chantilly, VA 20152
Demonte S.
Job Details: 07/21/2023
Installed Freezer L.e.d. Light. All L.e.d. Lights are illuminating. Unit is working as Designed.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Vienna, VA 22180
Leon
Job Details: 07/21/2023
cx complaint was unit was making a smell confirmed issue seen that was comi8ng from heater but the heater looks great with no burns cx would need heater and will buy the part on there own and call us back wgen they are ready for us to install
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Virginia Beach, VA 23462
Branden R.
Job Details: 07/21/2023
"cx complaint unit not working , checked unit and found cx will need to contact a exterminator before we can service unit . cx agreed ."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Hanover, PA 17331
Bernard M.
Job Details: 07/21/2023
"Attempted to replace both parts and found the control defective. The connection for the console was off the board. Replaced fascia and unit wouldn't power on. Placed old fascia back on with same result. Checked and found 105v coming in from outlet. Instructed cx to have licensed electrician repair outlet for 240v. Re-ordering control and fascia, once approved contact cx to reschedule; ordrng 1 W11413567 (fascia) and 1 W11618917 (control)"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Ashburn, VA 20148
Simon
Job Details: 07/21/2023
"CX complaints oven too cold inspected unit oven bake preheating too long to reach the setting temperature 350F.REPLACED BAKE ELEMENT ,TEMPERATURE SENSOR AND CONTROL BOARD .TESTED UNIT IN BAKE preheating 350F temrperature reaches in 10min UNIT WORKS AS designed .SZ"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Silver Spring, MD 20906
Roberto I.
Job Details: 07/21/2023
"CX complaint unit not agitating.Ran test mode, found F0E5 and F7E6 errors.Ran manual agitation, the shifter didn't move. Inspected shifter, found broken arm on it. Replaced shifter using pre v/s part. Ran a calibration cycle and then a test cycle, the unit worked as designed. Collected $244.531 3 5 F0E51 3 4 5 3 4 F7E6 motor fault; ordrng 1 W10913953 (shifter (RI van stock)), used 1 W10913953 (shifter) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Newport News, VA 23608
Lucas R.
Job Details: 07/21/2023
"cx complaint unit leaking from bottom, checked unit found evap drain clogged with ice, removed ice build up cleared drain tube, verrified drain into pan, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23451
Branden R.
Job Details: 07/21/2023
"came out to replace all parts on unit , disassembled and replace all parts needed for repair to unit . tested and unit is running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Chester, VA 23831
Chris B.
Job Details: 07/21/2023
cxc omp fc led is dim replaced fc led tested unit wroking as desighned collected 120 sc 110 labor 15 shipp 5.83 97.24 part total collected 348.07 cx paid in full cc
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Reston, VA 20190
Richard B.
Job Details: 07/21/2023
"CX complant. No water . Inspected unit and found frozen resivoir. Thawed out resivoir with steam gun and now water is working. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Henrico, VA 23294
John P.
Job Details: 07/21/2023
"Sears complaint in and not working check unit found bad little lock replaced lid lock CX also stated unit shakes violently check unit found basket has separated from gear case causing excessive shaking ordering gear case basket and spanner nut.; ordrng 1 W11513248 (Lid lock JP/vs) and 1 W11551646 (Nut) and 1 W11513243 (Basket shp2cx) and 1 W11449840 (Gearcase) and 1 Look (Look) and 1 2ct (2 ct), used 1 W11513248 (Lid lock JP/vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Arlington, VA 22205
Davonte
Job Details: 07/21/2023
installed new damper unit now quiet and working as should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Alexandria, VA 22314
Jason A.
Job Details: 07/21/2023
CX complaint FRIDGE lights not working due to door sw. Replaced switches & test lights now working > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Rockville, MD 20853
Roberto I.
Job Details: 07/21/2023
"Cx complaint ice dispenser not working.Confirmed dispenser noisy and not dispensing. Inspected unit, found worn motor coupler, worn container coupler, and warped chute. Replaced all 3 parts using pre id. Dispenser tested ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Camden, NC 27921
Austin D.
Job Details: 07/21/2023
checked unit and found a defective drawer. replaced drawer and tested fabric softner. unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Fairfax, VA 22031
Leon
Job Details: 07/21/2023
"cx complaint that washer was making loud noise as if something was broken, only does it on spin cycle, everything else is working as it should. tested suspension and it seemed loose which coud be causing loud noise when spin cycle is full speed. ordering suspension rods; ordrng 1 W11217817 (suspension rods)"
We serviced a
JENNAIR COOKTOP
Model JGD8348CDP
Near Falls Church, VA 22046
Leon
Job Details: 07/21/2023
"cx complaint 2 burners wont ignite. inspected unit, back left burner wouldn't ignite so i replaced the ignitor to which the client already had the part and the front burner wouldnt ignite so we replaced the burner & ignitor. unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM
Near Potomac, MD 20854
Julian H.
Job Details: 07/21/2023
installed parts optimized sensor to suction line MUST WAIT 24 HRS TO COOL DOWN
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Towson, MD 21204
Justin S.
Job Details: 07/21/2023
replaced the belt shield screws actuator and cap. ran the diagnostic and the unit is now good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hanover, PA 17331
Bernard M.
Job Details: 07/21/2023
"Replaced strike, ran test, test completed without issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Wilmington, DE 19810
Taylor F.
Job Details: 07/21/2023
"Cx complaint is control unresponsive. Tested inspected and verifed complaint. Found the temps set to 4 and 7. Could not change temps, could not reprogram control and resetting power didnt change anything. Replaced the control from pre id and unit is now working as designed. Job is complete. Cx paid in full by CC."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Potomac, MD 20854
Julian H.
Job Details: 07/21/2023
CX complaint about unit dispensing water on its own tried to select ui options & not responding reset power work for about 30 sec then stopped thought it was ui replaced with preid resume power same issue water dispensing on its own remove preid parts went to ui & found that water pad is failing & causing ui to act up disconnected water pad on meantime CX PIF W CHECK; ordrng 1 WPW10346924 (pad)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Stafford, VA 22554
Tanner B.
Job Details: 07/20/2023
cx had thor refridgerator that needed service. we dont service that brand
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Shermans Dale, PA 17090
Andrew S.
Job Details: 07/20/2023
Cx canceled at the door. The unit has been functioning as intended since the cx set the appointment.
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Berlin, MD 21811
Michael E.
Job Details: 07/20/2023
"CX complaint: not powering up and leaking. Tested and verifiecd complaint. As soon as plugged in it only runs drain pump and control does not power up. I plugged in unit to wall, bypassing drain pump and control is working properly. I disconnected drain line and put vacuum on it and could not draw air or water from house drain. I informed CX that the drain appears to be restricted and am ordering drain pump. Cannot reschedule due to NW part; ordrng 1 W11539855 (drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Arnold, MD 21012
Alexander D.
Job Details: 07/20/2023
"cx complaint wheels fell off upper rack and tub gasket falling out on left side because the rack was rubbing on it. inspected unit and verified complaint. replaced adjusters, reinstalled tub gasket and bent side of upper rack in to prevent rubbing on gasket. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Silver Spring, MD 20910
Leon
Job Details: 07/20/2023
cx complaint was unit didnt spin confirmed issue seen the motor wasnt plugged up tested unit in diag mode everything was working as it should
We serviced a
KITCHENAID OVEN
Model KEBC208KSS0
Near Washington, DC 20015
Samuel R.
Job Details: 07/20/2023
cx advised they cancelled as they will replace unit .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Virginia Beach, VA 23452
Branden R.
Job Details: 07/20/2023
cx complaint not dispensing ice or water - refrigerator - cooling properly? checked unit and found when calling for ice dispenser opens but auger does not move at all . disassembled plate that holds auger and found when calling for ice to be dispeced auger only has 20 vac going to auger motor on blue and white wire . also only 20 VAC OUTPUT TO CUBE SOLENOID ordering all controls and dispenser for repair .; ordrng 1 W11196400 (main control) and 1 W11518204 (UI) and 1 W11355294 (dispenser)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Tappahannock, VA 22560
Thomas B.
Job Details: 07/20/2023
Loose suspension rod not seated in slot reseated and tested for proper use unit now functions Normally
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Elkridge, MD 21075
Robert L.
Job Details: 07/20/2023
"cx complaint RF burnrer contiued to click with flame on, also LF to high on low, adjusted flames on all burners, then tested RF on low with fan on high, noticed fan had back flow, found vent only 5' in cabinet (see pic), cx to contact installer, adjusted RF ignitor and cap, flame hits tip directly and with fan on high doesnt pull away, tested all ops ok, if cx calls back pre-id RF ignitor W10862323 and burner head W11084064"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Frederick, MD 21703
Ricardo S.
Job Details: 07/20/2023
"Cx complains that the unit not cleaning dishes, inkspected unit, the sump filters are full of food, water pressure with out filter is good. cx need to ran a clean cycle with affresh.. the inner door and dishes has a white fill.. dw cks ok"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Stanley, VA 22851
Danny R.
Job Details: 07/20/2023
unit was already seriviced by mattts appliance
We serviced a
MAYTAG DRYER
Model MED6000AW0
Near Arlington, VA 22202
Lloyd B.
Job Details: 07/20/2023
Cx complained the unit did not heat. Inspected the unit and found that the heater has 10ohms and is not shorted to ground. The fuse is open. Unit needs new thermostat. 2 techs required.; ordrng 1 279973 (fuse)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Alexandria, VA 22309
Demonte S.
Job Details: 07/20/2023
Installed the Capacitor. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR206EPA00
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 07/20/2023
"CX complaint water came out the icemaker and flooded the kitchen floor. Cx removed the ice container and the water stopped. Tested the icemaker, found it noisy but I was unable to replicate the issue. Possible issue with the main board too. Orderring Icemaker W11397192 and main control board WPW10739408. Collected $459.77. Balance due $125. Return visit 7/25/23; ordrng 1 W11397192 (icemeker) and 1 WPW10739408 (main control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW8700EC0
Near Bethesda, MD 20816
Roberto I.
Job Details: 07/20/2023
Cx asked to cancel. The issue seems to be in the house plumbing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Stephenson, VA 22656
Daniel J.
Job Details: 07/20/2023
per notes installed right side door due to dent
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Gloucester, VA 23061
Orbie
Job Details: 07/20/2023
replaced ui. tested unit. working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Rockville, MD 20850
Julian H.
Job Details: 07/20/2023
replaced parts & working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Rockville, MD 20850
Julian H.
Job Details: 07/20/2023
CX complaint about unit not cooling properly on both compartments & not making ice found temps on arrival RC 56* FC9* set points FC5 RC37 found an overfrost on RC's evap followed pointer W11092686G s code S16360 covers labor found evap tabs broken need to optimized sensor to suction line drip pan bowing up causing a bad sealing set Rc temp to 45* to help with defrost set defrost to every 8hrs need parts CX PIF THRU APP; ordrng 1 W11457241 (drip pan kit) and 1 WPW10277799 (harns-wire w sensor) and 1 WPW10501260 (cover-evap) and 1 W10864518 (adapter) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model mhw8630hc1
Near Harwood, MD 20776
Israel R.
Job Details: 07/20/2023
Installed new suspension. Unit is not banging. Unit is back to normal operations.
We serviced a
KITCHENAID ICE MAKER
Model KUIC15PRTS0
Near Potomac, MD 20854
Julian H.
Job Details: 07/20/2023
eplaced sensor & working
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Manchester, MD 21102
Justin S.
Job Details: 07/20/2023
cx says the unit has a flashing display. the unit has the sensing/fill light flashing when i arrived. found the unit has no error codes in memory. ran the manual test mode and the unit is agitating spinning draining and filling good. started a load and the unit is filling and then starts washing in cycle. the unit was just paused. the unit is good
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HPS03
Near Manchester, MD 21102
Justin S.
Job Details: 07/20/2023
the unit was off when i arrived. the unit had positive pressure when pierced. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now beginning to cool down. the unit is now good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Salisbury, MD 21801
Michael E.
Job Details: 07/20/2023
CX complaint: broken end cap for deliu drawer. Inspected and verified complaint. Unfortunately broken parts are not covered. I informed CX of this. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Arlington, VA 22207
Davonte
Job Details: 07/20/2023
cx complained unit was making loud clicking noise in the rc side. inspected unit and confirmed cx complaint. damper making loud clicking noises. unit will need new diffuser. 0 instock at tribles; ordrng 1 W11236851 (diffuser)
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 07/20/2023
"Replaced drain pump and tested the unit, it worked as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Bethesda, MD 20816
Roberto I.
Job Details: 07/20/2023
Replaced and molded both door gasked. Cx complainned about moisture on mullion. Instructed cx about the moisture control feature.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Stafford, VA 22554
Tanner B.
Job Details: 07/20/2023
"LR element getting 240vac but not operating, needs new element; ordrng 1 W11171119 (element)"
We serviced a
WHIRLPOOL OVEN
Model WOC54ECOHS20
Near Dumfries, VA 22026
Robert W.
Job Details: 07/20/2023
Replaced transformer and bulb unit tested and is working properly.