We serviced a
WHIRLPOOL HOOD
Model WVW7336JS1
Near Fairfax, VA 22030
Demonte S.
Job Details: 06/09/2022
Inspected the unit. Found that the cx is saying that the L.e.d. Lights are not working. Installed new L.e.d. Bulbs. Tested the unit. Unit L.e.d Lights are now illuminating. Unit is working as Designed.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Surry, VA 23883
Zachery R.
Job Details: 06/09/2022
"cx complaint puddle of water on left side of unit and fc door hard to open and close, checked unit, come to find defective fill tube heater causing fill tube to direct water into bottom of fc and onto rails. replaced rails, tested rails are working smoothly now, ordering fill tube heater and icemaker to complete repair. turned fc icemaker off until repair is complete; ordrng 1 W11496599 (fill tube heater) and 1 W11578780 (icemaker)"
We serviced a
WHIRLPOOL RANGE
Model RF378LXKQ
Near Ellicott City, MD 21042
Neil H.
Job Details: 06/09/2022
complaint the lf burner not coming on and burned out replaced the top and replaced unit checked good 420.59 collected
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Baltimore, MD 21224
Shane M.
Job Details: 06/09/2022
installed new tub. no leaks. unit working properly.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Silver Spring, MD 20906
Julian H.
Job Details: 06/09/2022
CX complaint about unit making a vibration noise heard asmall screeching sound from fan replaced from preid and when tested again found vibration from hv components it can be from any need to replaced them all at once NEED 2 TECHS NEED HELP TO TAKE UNIT DOWN GLASS TOP UNDER VERY CLOSE SETUP; ordrng 1 W11545871 (transformer) and 1 WPW10574736 (capactr-mg) and 1 W11541670 (magnetron) and 1 2Techs (GLASS TOP ON THE BOTTOM TO AVOID DAMAGES)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS3
Near Carlisle, PA 17015
Andrew S.
Job Details: 06/09/2022
"Per previous tech I was able to access and replace the sump, and both spray arms. I then tested the unit and found that it is now functioning as intended without any leaks. Job Complete"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Baltimore, MD 21224
Shane M.
Job Details: 06/09/2022
installed new tub. no leaks. unit working properly.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Silver Spring, MD 20906
Julian H.
Job Details: 06/09/2022
CX complaint about unit making a vibration noise heard asmall screeching sound from fan replaced from preid and when tested again found vibration from hv components it can be from any need to replaced them all at once NEED 2 TECHS NEED HELP TO TAKE UNIT DOWN GLASS TOP UNDER VERY CLOSE SETUP; ordrng 1 W11545871 (transformer) and 1 WPW10574736 (capactr-mg) and 1 W11541670 (magnetron) and 1 2Techs (GLASS TOP ON THE BOTTOM TO AVOID DAMAGES)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS3
Near Carlisle, PA 17015
Andrew S.
Job Details: 06/09/2022
"Per previous tech I was able to access and replace the sump, and both spray arms. I then tested the unit and found that it is now functioning as intended without any leaks. Job Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/09/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control and programmed. also replaced thermistors for refrigerator section one ordered for freezer was incorrect however found ice block on the refrigerant line melted thermistor for freezer is a defrost thermistat not a thermistor. replaced compressor and drier from kit tested and inspected for proper use unit now functions normally filled with 5.0 oz
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Greenville, NC 27834
Ronnie B.
Job Details: 06/09/2022
upon arrival tub that was at cx residence has an open vent on left hand side and origional tub doe not. if installed will leak everywhere pics attatched. found suspension is worn on unit as well. unit will need another tub and shocks.; ordrng 1 W11287253 (tub) and 4 W11316766 (shocks)s
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/09/2022
"Cx complaint is that the unit is not spinning clothes out at the end of the cycles. Upon arrival I found an F9E1, F9E2, F0E2 and F0E5. I then ran the diag test and found that the drain pump is weak and not pumping the water out fast enuogh. I found that the drain pump is needing replaced. I quoted the cx for the cost of the repair. Cx paid in full. Please contact cx when the parts are available to schedule a retrun visit.; ordrng 1 WPW10581874 (Drain Pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/09/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control and programmed. also replaced thermistors for refrigerator section one ordered for freezer was incorrect however found ice block on the refrigerant line melted thermistor for freezer is a defrost thermistat not a thermistor. replaced compressor and drier from kit tested and inspected for proper use unit now functions normally filled with 5.0 oz
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Greenville, NC 27834
Ronnie B.
Job Details: 06/09/2022
upon arrival tub that was at cx residence has an open vent on left hand side and origional tub doe not. if installed will leak everywhere pics attatched. found suspension is worn on unit as well. unit will need another tub and shocks.; ordrng 1 W11287253 (tub) and 4 W11316766 (shocks)s
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/09/2022
"Cx complaint is that the unit is not spinning clothes out at the end of the cycles. Upon arrival I found an F9E1, F9E2, F0E2 and F0E5. I then ran the diag test and found that the drain pump is weak and not pumping the water out fast enuogh. I found that the drain pump is needing replaced. I quoted the cx for the cost of the repair. Cx paid in full. Please contact cx when the parts are available to schedule a retrun visit.; ordrng 1 WPW10581874 (Drain Pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 06/09/2022
"complaint is poor washing and detergent dispensor not putting any detergent in. cx said dispensor is always full, never gets empty so they said it must not be putting any in. said clothes still have dirt on them at end of cycle. checked for codes and found F0E3 overload, F0E7 load in during clean cycle. cleared codes, ran service cycle. unit completed service cycle with no issues. tested detergent pump and it dispensed detergent into the tub. i called techline to document. they said no known issue with detergent pumps. they had me run calibration cycle and advise cx on loading/cycle selection. 7733842501. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Burke, VA 22015
Robert W.
Job Details: 06/09/2022
CX Complaint is the ice is getting stuck in chute. Inspected unit and found ice getting caught in chute fixed dispenser door and unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Nokesville, VA 20181
Demonte S.
Job Details: 06/09/2022
Arrived at the cx house opened the Compressor Box. Found Compressor / Control Board Damaged. Compressor box isn't packed well. Please see Sd Pictures if any questions. Reordering the Compressor. ; ordrng 1 W10843121 (Whirlpool Refrigerator Filter Drier) and 1 W11592010 (COMPRESSOR)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 06/09/2022
"complaint is poor washing and detergent dispensor not putting any detergent in. cx said dispensor is always full, never gets empty so they said it must not be putting any in. said clothes still have dirt on them at end of cycle. checked for codes and found F0E3 overload, F0E7 load in during clean cycle. cleared codes, ran service cycle. unit completed service cycle with no issues. tested detergent pump and it dispensed detergent into the tub. i called techline to document. they said no known issue with detergent pumps. they had me run calibration cycle and advise cx on loading/cycle selection. 7733842501. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Burke, VA 22015
Robert W.
Job Details: 06/09/2022
CX Complaint is the ice is getting stuck in chute. Inspected unit and found ice getting caught in chute fixed dispenser door and unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Nokesville, VA 20181
Demonte S.
Job Details: 06/09/2022
Arrived at the cx house opened the Compressor Box. Found Compressor / Control Board Damaged. Compressor box isn't packed well. Please see Sd Pictures if any questions. Reordering the Compressor. ; ordrng 1 W10843121 (Whirlpool Refrigerator Filter Drier) and 1 W11592010 (COMPRESSOR)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Alexandria, VA 22315
Lloyd B.
Job Details: 06/09/2022
"Cx complained of residue on the inside of the tub. Inspected the unit and by talking to the cx, there were black clothes and it left a black ring around the tub. Informed the cx she may want to use more water otherwise, it is working as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Chantilly, VA 20151
Demonte S.
Job Details: 06/09/2022
Cx decline service since we will not bill them for the Service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near North Potomac, MD 20878
Julian H.
Job Details: 06/09/2022
replaced parts and working
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Alexandria, VA 22315
Lloyd B.
Job Details: 06/09/2022
"Cx complained of residue on the inside of the tub. Inspected the unit and by talking to the cx, there were black clothes and it left a black ring around the tub. Informed the cx she may want to use more water otherwise, it is working as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Chantilly, VA 20151
Demonte S.
Job Details: 06/09/2022
Cx decline service since we will not bill them for the Service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near North Potomac, MD 20878
Julian H.
Job Details: 06/09/2022
replaced parts and working
We serviced a
WHIRLPOOL DISHWASHER
Model IDT830SAGS0
Near Woodbridge, VA 22192
Robert W.
Job Details: 06/09/2022
Replaced Valve and supplied water to unit and unit is working prioperly no leaking.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hampton, VA 23605
Jason T.
Job Details: 06/09/2022
"Cx complaint, loud noises when cycling, also will not spin at the end of the cycle, error code F2-E1 stuck key, verified during keypad functions test. During manual agitation test, excessive gear case noises when washing-high speed spin. Ordering parts to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11393685 (Gear case) and 1 W10752283 (Wash Plate) and 1 W10752187 (Screw) and 1 W10734521 (Slider) and 1 2count (2 count) and 1 W11130343 (UI-PANEL)"
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Waynesboro, VA 22980
Eric F.
Job Details: 06/09/2022
"Confirmed cx complaint unit not spinning. Found inline pressure hose unseated from control, Reseated line, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model IDT830SAGS0
Near Woodbridge, VA 22192
Robert W.
Job Details: 06/09/2022
Replaced Valve and supplied water to unit and unit is working prioperly no leaking.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hampton, VA 23605
Jason T.
Job Details: 06/09/2022
"Cx complaint, loud noises when cycling, also will not spin at the end of the cycle, error code F2-E1 stuck key, verified during keypad functions test. During manual agitation test, excessive gear case noises when washing-high speed spin. Ordering parts to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11393685 (Gear case) and 1 W10752283 (Wash Plate) and 1 W10752187 (Screw) and 1 W10734521 (Slider) and 1 2count (2 count) and 1 W11130343 (UI-PANEL)"
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Waynesboro, VA 22980
Eric F.
Job Details: 06/09/2022
"Confirmed cx complaint unit not spinning. Found inline pressure hose unseated from control, Reseated line, tested unit, unit working as designed."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hudgins, VA 23076
Lucas R.
Job Details: 06/09/2022
"cx complaint unit making noise, checked unit found drum ring offset from drum, causing drum to bounce, reseated ring, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Millville, DE 19967
Frederick R.
Job Details: 06/09/2022
Replaced auger motor and impeller per prior diagnosis. Tested and auger motor still did not activate. Pulled IM assy back out and inspected harness. Found pink broken off at metal pin inside connector. This is the wire that goes to the auger.The wire in on the harness coming out of liner. Spoke to Bruce at WPTL (7733847494). Unit is being sent up for in warranty NR status. Informed CX of WP decision and gave her SR. Job is complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/09/2022
"not starting cycle, no water. use diag mode, manual activation, verified 120vac at cold valve, no sound or vibration from valve. ordering water valve; ordrng 1 W11168740 (valve)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hudgins, VA 23076
Lucas R.
Job Details: 06/09/2022
"cx complaint unit making noise, checked unit found drum ring offset from drum, causing drum to bounce, reseated ring, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Millville, DE 19967
Frederick R.
Job Details: 06/09/2022
Replaced auger motor and impeller per prior diagnosis. Tested and auger motor still did not activate. Pulled IM assy back out and inspected harness. Found pink broken off at metal pin inside connector. This is the wire that goes to the auger.The wire in on the harness coming out of liner. Spoke to Bruce at WPTL (7733847494). Unit is being sent up for in warranty NR status. Informed CX of WP decision and gave her SR. Job is complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/09/2022
"not starting cycle, no water. use diag mode, manual activation, verified 120vac at cold valve, no sound or vibration from valve. ordering water valve; ordrng 1 W11168740 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Shawn D.
Job Details: 06/09/2022
cx complaint unit not working. inspected unit and was not hooked up so hooked water line and dran hose up then plugged unit in and it will not stop draining and cant do anything. ordering control and pressure switch for return unit is stacked so i need a seond tech to help lift down dryer. ordering parts; ordrng 1 W11574592 (control) and 1 2techjob (2 tech) and 1 W11044866 (pressure switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Midlothian, VA 23113
John P.
Job Details: 06/09/2022
CX complaint unit not cooling checked unit found unit low on charge and found wire at bottom of freezer door black wire for icemaker separated. Quoted 500 labor15 shipping LW10728959 899.93WPW10643261 cbe evapWPW10143759 cbe drier
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Fairfax, VA 22030
Jason A.
Job Details: 06/09/2022
CX complaint WASHER leaks front left of unit. Verified complaint. Leveled unit & perform DLMS & unbalance detection. Ran test wash. Start NORMAL cycle > JJ; ordrng 1 W11569112 (dispenser 21) and 1 W11220230 (valve)
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Shawn D.
Job Details: 06/09/2022
cx complaint unit not working. inspected unit and was not hooked up so hooked water line and dran hose up then plugged unit in and it will not stop draining and cant do anything. ordering control and pressure switch for return unit is stacked so i need a seond tech to help lift down dryer. ordering parts; ordrng 1 W11574592 (control) and 1 2techjob (2 tech) and 1 W11044866 (pressure switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Midlothian, VA 23113
John P.
Job Details: 06/09/2022
CX complaint unit not cooling checked unit found unit low on charge and found wire at bottom of freezer door black wire for icemaker separated. Quoted 500 labor15 shipping LW10728959 899.93WPW10643261 cbe evapWPW10143759 cbe drier
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Fairfax, VA 22030
Jason A.
Job Details: 06/09/2022
CX complaint WASHER leaks front left of unit. Verified complaint. Leveled unit & perform DLMS & unbalance detection. Ran test wash. Start NORMAL cycle > JJ; ordrng 1 W11569112 (dispenser 21) and 1 W11220230 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Washington, DC 20011
Mitchell H.
Job Details: 06/09/2022
cx complaint unit not cooling well and ice maker not working. got to job and didnt have ice maker with me. last tech marked as will use on return but it didnt come back with me. went to install drip pan and found once i took evap cover off i found the harness going into cabinet had a broken wire. blue wire to thermister was broken. i pulled on some more wires to see if brittle and the yellow broke as well. called techline and documented with them. unit is unrepairable. job completed. informed cx to call whirlpool and get it taken care of. called office and got parts refunded as they were not needed.7733842560
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Midlothian, VA 23113
John P.
Job Details: 06/09/2022
Found handle not staying in place replaced tested working as designed.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Richmond, VA 23224
John P.
Job Details: 06/09/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Washington, DC 20011
Mitchell H.
Job Details: 06/09/2022
cx complaint unit not cooling well and ice maker not working. got to job and didnt have ice maker with me. last tech marked as will use on return but it didnt come back with me. went to install drip pan and found once i took evap cover off i found the harness going into cabinet had a broken wire. blue wire to thermister was broken. i pulled on some more wires to see if brittle and the yellow broke as well. called techline and documented with them. unit is unrepairable. job completed. informed cx to call whirlpool and get it taken care of. called office and got parts refunded as they were not needed.7733842560
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Midlothian, VA 23113
John P.
Job Details: 06/09/2022
Found handle not staying in place replaced tested working as designed.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Richmond, VA 23224
John P.
Job Details: 06/09/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Shawn D.
Job Details: 06/09/2022
cx complaint unti is not working shows error. inspected unit and confirmed errro right way its on the panel and will not clear is shows f20 error. connection are tight on control and heater. ordering control and getting heater incase needed; ordrng 1 W11574592 (main control) and 1 W10847365 (heater incase)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Harwood, MD 20776
Shane B.
Job Details: 06/09/2022
"cx complaint is the interior light being on and having to push door to get light to turn off and unit to heat. confirmed complaint. when i arrived door looked closed but interior light was on. i pushed slightly on the upper right corner and light went off. opened door and i can feel it scrapping against something. found the arm at the bottom of the right side is hitting the cabinet. entire door is off to the right. ordering door parts, arm and harness to use the door swtich assemblies. schedule when all parts are available.; ordrng 1 W11600214 (door) and 1 W10775493 (glass-door) and 1 WPW10128850 (arm) and 1 W11449277 (harness)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW0
Near Greenville, NC 27858
Ronnie B.
Job Details: 06/09/2022
"cx complaintn of f8-e4 error code and cannot use unit. checked unit and founf the following codes, f9-e2, f8-e4. checked under unit and found a small amount of water in drio tray setting off sensor. removed water from tray. water came from left hand side of unit through overflow assy. front legs of unit bottomed out causing water to rush towards front of unit. cx also stated she had large dog bowls inside on left hand side facing horizontally where bottom of bowls were right next to the iner door causing water to rush into overflow assy. tested unit 3 separate times with no evidence of any futher leaks after lifting front legs about 1/4 inch. advised cx to be mindful of how she places items in unit right in front of the door. unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Shawn D.
Job Details: 06/09/2022
cx complaint unti is not working shows error. inspected unit and confirmed errro right way its on the panel and will not clear is shows f20 error. connection are tight on control and heater. ordering control and getting heater incase needed; ordrng 1 W11574592 (main control) and 1 W10847365 (heater incase)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Harwood, MD 20776
Shane B.
Job Details: 06/09/2022
"cx complaint is the interior light being on and having to push door to get light to turn off and unit to heat. confirmed complaint. when i arrived door looked closed but interior light was on. i pushed slightly on the upper right corner and light went off. opened door and i can feel it scrapping against something. found the arm at the bottom of the right side is hitting the cabinet. entire door is off to the right. ordering door parts, arm and harness to use the door swtich assemblies. schedule when all parts are available.; ordrng 1 W11600214 (door) and 1 W10775493 (glass-door) and 1 WPW10128850 (arm) and 1 W11449277 (harness)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW0
Near Greenville, NC 27858
Ronnie B.
Job Details: 06/09/2022
"cx complaintn of f8-e4 error code and cannot use unit. checked unit and founf the following codes, f9-e2, f8-e4. checked under unit and found a small amount of water in drio tray setting off sensor. removed water from tray. water came from left hand side of unit through overflow assy. front legs of unit bottomed out causing water to rush towards front of unit. cx also stated she had large dog bowls inside on left hand side facing horizontally where bottom of bowls were right next to the iner door causing water to rush into overflow assy. tested unit 3 separate times with no evidence of any futher leaks after lifting front legs about 1/4 inch. advised cx to be mindful of how she places items in unit right in front of the door. unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Round Hill, VA 20141
Ezra M.
Job Details: 06/09/2022
"installed belt guard, verified no errors stored."
We serviced a
JENNAIR OVEN
Model JMW2427DS00
Near McLean, VA 22101
Jason A.
Job Details: 06/09/2022
CX complaint MW+O F2E1 error code. Verified error & its persistent. CX request JJ return & after 5:00PM appt she is a techer. CX paid in full > JJ; ordrng 1 W11236900 (Console UI 919.52)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near King George, VA 22485
Tanner B.
Job Details: 06/09/2022
Electricain correct junction box behind unit and extended electric supply. pulled unit and replaced heater and sump. cleared errors and ran diag. no leaks. job complete
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Round Hill, VA 20141
Ezra M.
Job Details: 06/09/2022
"installed belt guard, verified no errors stored."
We serviced a
JENNAIR OVEN
Model JMW2427DS00
Near McLean, VA 22101
Jason A.
Job Details: 06/09/2022
CX complaint MW+O F2E1 error code. Verified error & its persistent. CX request JJ return & after 5:00PM appt she is a techer. CX paid in full > JJ; ordrng 1 W11236900 (Console UI 919.52)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near King George, VA 22485
Tanner B.
Job Details: 06/09/2022
Electricain correct junction box behind unit and extended electric supply. pulled unit and replaced heater and sump. cleared errors and ran diag. no leaks. job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Mount Joy, PA 17552
Justin L.
Job Details: 06/09/2022
"cx complaint making noise. was able to access unit and found that the nut had backed off causing the splutch to ride up and down on the shaft stretching the belt, wearing through the shield and warping motor pulley contacted techline and spoke to Leon 7733848218 he said to replace the gearcase as well to resolve the issue. ordering parts and setting return for Mon 6/13/22 which will need to be a 2 call count; ordrng 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W11409708 (shield) and 1 W11449840 (gearcase)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Woodbridge, VA 22191
Robert W.
Job Details: 06/09/2022
Replaced Control and tested unit unit is now heating.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Suffolk, VA 23436
Zachery R.
Job Details: 06/09/2022
"cx complaint no cool, checked unit, unit at 45 degrees, thermistor reading 4.5k. evap has no frost pattern, spoke with AR was advised to order sealed system components. ordering ss components to complete repair.; ordrng 1 W11572047 (evap) and 1 W11504450 (lockring) and 1 W11578208 (compressor) and 1 W11504420 (coupler) and 1 W11504431 (lockring) and 1 W11506622 (lockring) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 06/09/2022
"april -dec seemed to work .. then beeping / lights flashing and poor cool/ no cool . unplugged unit until we came out in dec.. replaced main control and ui.. unit worked for 2months feb -june intermittently working again/ not keeping food good .. june here, cx plugged unit up 1-2 days ago and has been cooling since . but it will stop working and spoil food/ leak water on floor .. contatcted techline and went over unit in diag.. all dcv loads .. unit didnt duplicate isssue. Techline suggested to make sure unit is on dedicated circuit .. unit is on circuit labeled kitchen plugs and has a gfci in circuit.. Ordering fc fan motor just in case its intermittenly staling .. cx is goingb to see about dedicated circuit w/ builder/ electrician .; ordrng 1 W11224591 (fc evap fan)"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Mount Joy, PA 17552
Justin L.
Job Details: 06/09/2022
"cx complaint making noise. was able to access unit and found that the nut had backed off causing the splutch to ride up and down on the shaft stretching the belt, wearing through the shield and warping motor pulley contacted techline and spoke to Leon 7733848218 he said to replace the gearcase as well to resolve the issue. ordering parts and setting return for Mon 6/13/22 which will need to be a 2 call count; ordrng 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W11409708 (shield) and 1 W11449840 (gearcase)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Leesburg, VA 20176
Ricky E.
Job Details: 06/09/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Suffolk, VA 23436
Zachery R.
Job Details: 06/09/2022
"cx complaint no cool, checked unit, unit at 45 degrees, thermistor reading 4.5k. evap has no frost pattern, spoke with AR was advised to order sealed system components. ordering ss components to complete repair.; ordrng 1 W11572047 (evap) and 1 W11504450 (lockring) and 1 W11578208 (compressor) and 1 W11504420 (coupler) and 1 W11504431 (lockring) and 1 W11506622 (lockring) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 06/09/2022
"april -dec seemed to work .. then beeping / lights flashing and poor cool/ no cool . unplugged unit until we came out in dec.. replaced main control and ui.. unit worked for 2months feb -june intermittently working again/ not keeping food good .. june here, cx plugged unit up 1-2 days ago and has been cooling since . but it will stop working and spoil food/ leak water on floor .. contatcted techline and went over unit in diag.. all dcv loads .. unit didnt duplicate isssue. Techline suggested to make sure unit is on dedicated circuit .. unit is on circuit labeled kitchen plugs and has a gfci in circuit.. Ordering fc fan motor just in case its intermittenly staling .. cx is goingb to see about dedicated circuit w/ builder/ electrician .; ordrng 1 W11224591 (fc evap fan)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near York, PA 17403
Fred G.
Job Details: 06/09/2022
cx complaint unit will keep dispensing water after paddle is released. cx has to open door to stop it. inspected unit and could not duplicate issue. removed dispenser housing and found switch could possiably be sticking due to a build up a drinks being splashed up when getting ice. was able to clean the micro switch and paddle. tested unit and unit checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Woodbridge, VA 22191
Robert W.
Job Details: 06/09/2022
Replaced Control and tested unit unit is now heating.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/09/2022
"SR 7733845681.. cx complaint unit is not working properly inspected unit found ice maker cycles properly and has water in tray halfway through the ice making cycle cx states she uses this icemaker daily cx had a full cup of drink filled with ice cx husband came down from upstairs removed a drink from refrigerator again full of ice however ice bin is currently empty and no ice cube trays making alternative ice. Seemed suspicious cx kept implying that she talked to whirlpool that I needed to call techline and they would authorize a new refrigerator because they are not happy with it. Informed cx I will call techline explained to techline the situation and unit is making ice however it cannot keep up with cx wants. Cx stated she uses it daily. Informed cx unit takes 24 hours to make 56 to 72 cubes, requires 2 to 3 days to fill bin and 3 to 4 hours per batch she stated it wasn't enough. Ice maker is working as designed cannot keep up with demand. Left cx SR number for cx support"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 06/09/2022
Installed new handle and screws on oven door .. verified units handle was secure to units door. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near York, PA 17403
Fred G.
Job Details: 06/09/2022
cx complaint unit will keep dispensing water after paddle is released. cx has to open door to stop it. inspected unit and could not duplicate issue. removed dispenser housing and found switch could possiably be sticking due to a build up a drinks being splashed up when getting ice. was able to clean the micro switch and paddle. tested unit and unit checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Leesburg, VA 20176
Ricky E.
Job Details: 06/09/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/09/2022
"SR 7733845681.. cx complaint unit is not working properly inspected unit found ice maker cycles properly and has water in tray halfway through the ice making cycle cx states she uses this icemaker daily cx had a full cup of drink filled with ice cx husband came down from upstairs removed a drink from refrigerator again full of ice however ice bin is currently empty and no ice cube trays making alternative ice. Seemed suspicious cx kept implying that she talked to whirlpool that I needed to call techline and they would authorize a new refrigerator because they are not happy with it. Informed cx I will call techline explained to techline the situation and unit is making ice however it cannot keep up with cx wants. Cx stated she uses it daily. Informed cx unit takes 24 hours to make 56 to 72 cubes, requires 2 to 3 days to fill bin and 3 to 4 hours per batch she stated it wasn't enough. Ice maker is working as designed cannot keep up with demand. Left cx SR number for cx support"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 06/09/2022
Installed new handle and screws on oven door .. verified units handle was secure to units door. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Stewartstown, PA 17363
Bernard M.
Job Details: 06/09/2022
"Cx complaint unit's not making ice. Entered into service mode and ran test 56, found error code E5, thermistor fault. Replaced icemaker using pre-id parts, ran test 57 and it went into harvest, ran test 45 and it filled with water. Informed cx to allow 24hrs for icemaker to make steady amounts of ice. Unit checks good"
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Stone Ridge, VA 20105
Richard B.
Job Details: 06/09/2022
"CX complant. No lights in fridge. Prior diagnosis found leds are needed per service pointer but when ordering leds wrong leds were ordered. Reordered correct LEDS . Not in stock, Further work need Told the CX this and CX shut door in my face, RB; ordrng 10 W11484836 (led module)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Henrico, VA 23231
Chris B.
Job Details: 06/09/2022
cx complaint unit will not cool inspected unit found rc at 38 and fc at 0 when removing evap cover unit went into auto defrost inspected evap... frost patern is as desighned inspecected all wire connectors at evap unit working as desighned also unit in fc side is complettly empty and rc only has 2 gallons of water temp is set to recommended
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Mechanicsville, MD 20659
Robert A.
Job Details: 06/09/2022
"Cx complaint that the unit is not starting cycles. I inspected the unit and confirmed the complaint. I found a f7e1 error code. I ran an auto cycle and it did not agitate at all and when it got to spin it flashed f7e1 then stopped the service cycle completely. I checked the actuator and the arm is in place and the connector is good. I ran manual spin and agitate, it just hummed. I attempted agitate again and spun the belt a little by hand then it began to agitate. I attempted drain, spin and agitate multiple times and it was intermitent a few times. The unit will need a new capacitor and control to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11395618 (capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Stewartstown, PA 17363
Bernard M.
Job Details: 06/09/2022
"Cx complaint unit's not making ice. Entered into service mode and ran test 56, found error code E5, thermistor fault. Replaced icemaker using pre-id parts, ran test 57 and it went into harvest, ran test 45 and it filled with water. Informed cx to allow 24hrs for icemaker to make steady amounts of ice. Unit checks good"
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Stone Ridge, VA 20105
Richard B.
Job Details: 06/09/2022
"CX complant. No lights in fridge. Prior diagnosis found leds are needed per service pointer but when ordering leds wrong leds were ordered. Reordered correct LEDS . Not in stock, Further work need Told the CX this and CX shut door in my face, RB; ordrng 10 W11484836 (led module)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Henrico, VA 23231
Chris B.
Job Details: 06/09/2022
cx complaint unit will not cool inspected unit found rc at 38 and fc at 0 when removing evap cover unit went into auto defrost inspected evap... frost patern is as desighned inspecected all wire connectors at evap unit working as desighned also unit in fc side is complettly empty and rc only has 2 gallons of water temp is set to recommended
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Mechanicsville, MD 20659
Robert A.
Job Details: 06/09/2022
"Cx complaint that the unit is not starting cycles. I inspected the unit and confirmed the complaint. I found a f7e1 error code. I ran an auto cycle and it did not agitate at all and when it got to spin it flashed f7e1 then stopped the service cycle completely. I checked the actuator and the arm is in place and the connector is good. I ran manual spin and agitate, it just hummed. I attempted agitate again and spun the belt a little by hand then it began to agitate. I attempted drain, spin and agitate multiple times and it was intermitent a few times. The unit will need a new capacitor and control to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11395618 (capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Ruckersville, VA 22968
Eric F.
Job Details: 06/09/2022
"Confirmed cx ice maker not installed, doors not closing. Fixed ice maker and door tracks, unit does not have freezer handle. Ordering handle, will use tracks on return if necessary.; ordrng 1 W11045125 (handle)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Aldie, VA 20105
Richard B.
Job Details: 06/09/2022
"CX complant. Not cold enough , inspected unit and did not hear compressor running, Found Fresh food evap iced over along with drip tray warped and holding water . In test 5 compressor ramps up. And when turning unit on the three way valve chugs. . Ordering both evap fans , inverter box and drip tray , CX owes 150 labor on return, RB; ordrng 1 W11457241 (drip pan 72.27) and 1 W11033168 (evap fan 61.90) and 1 W11032800 (evap fan freezer 122.12)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Queen Anne, MD 21657
Alexander W.
Job Details: 06/09/2022
CX stated unit is not advancing through normal prowash or express wash all other wash cycles work. tested inspected and verified cx complaint found unit has F9E2 & F9E1 error codes tested unit drain pump and drain pump is working. found defective heater according to special project #W11540964 also found defective control gave cx qoute for control cx accepted paid in full by check. resched for 6/14/22; ordrng 1 W11410066 (CONTROL) and 1 W11537778 (heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Lexington Park, MD 20653
Robert A.
Job Details: 06/09/2022
Cx complaint that the unit is not working at all. I inspected the unit and confirmed the complaint. I found the UI display not showing anything. I checked power at the control and it was getting nothing. I checked the terminal block connectors and found the neutral wire loose. I found the wire nut for neutral was stripped not holding the wires in place. I replaced the wire nut and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Ruckersville, VA 22968
Eric F.
Job Details: 06/09/2022
"Confirmed cx ice maker not installed, doors not closing. Fixed ice maker and door tracks, unit does not have freezer handle. Ordering handle, will use tracks on return if necessary.; ordrng 1 W11045125 (handle)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Aldie, VA 20105
Richard B.
Job Details: 06/09/2022
"CX complant. Not cold enough , inspected unit and did not hear compressor running, Found Fresh food evap iced over along with drip tray warped and holding water . In test 5 compressor ramps up. And when turning unit on the three way valve chugs. . Ordering both evap fans , inverter box and drip tray , CX owes 150 labor on return, RB; ordrng 1 W11457241 (drip pan 72.27) and 1 W11033168 (evap fan 61.90) and 1 W11032800 (evap fan freezer 122.12)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Queen Anne, MD 21657
Alexander W.
Job Details: 06/09/2022
CX stated unit is not advancing through normal prowash or express wash all other wash cycles work. tested inspected and verified cx complaint found unit has F9E2 & F9E1 error codes tested unit drain pump and drain pump is working. found defective heater according to special project #W11540964 also found defective control gave cx qoute for control cx accepted paid in full by check. resched for 6/14/22; ordrng 1 W11410066 (CONTROL) and 1 W11537778 (heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Lexington Park, MD 20653
Robert A.
Job Details: 06/09/2022
Cx complaint that the unit is not working at all. I inspected the unit and confirmed the complaint. I found the UI display not showing anything. I checked power at the control and it was getting nothing. I checked the terminal block connectors and found the neutral wire loose. I found the wire nut for neutral was stripped not holding the wires in place. I replaced the wire nut and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Elizabethtown, PA 17022
Justin L.
Job Details: 06/09/2022
cx complaint of unit making noise. was able to access unit and found good frost pattern. verified all fans and damper operational and quiet compressor spunds good clear condensor and no ice build up. unable to replicate the issue unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Gloucester, VA 23061
Lucas R.
Job Details: 06/09/2022
"cx complaint unit not completing cycle, checked unit found f8e1 long fill, and f5e2 lid lock codes, found cold solenoid on valve not fully, opening, lid lock acting irratic, replaced valve and latch, water issue issue resolved, latch still acting irratic, replaced control and latch at same time, calibrated, tested, unit working as designed.; ordrng 1 W11307244 (latch), used 1 w11307244 (latch) from stock"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0HB5
Near Berlin, MD 21811
Michael E.
Job Details: 06/09/2022
"CX complaint: oven missing knobs. Inspected and verified complaint. I documented this in pics. New construction and construction is not yet complete, house has not yet been occupied. Ordering knobs. Cannot reschedule due to no one in house during service.; ordrng 4 W11158169 (knob)s"
We serviced a
WHIRLPOOL OVEN
Model GBD307PRS01
Near Brandywine, MD 20613
Robert A.
Job Details: 06/09/2022
"Cx complaint that the unit is not showing any display on the UI console. I inspected the unit and confirmed the complaint. I found the unit is getting power, the oven lights work and the unit chimes when buttons are pressed on the UI console. The unit will need a new UI console and control to resolve the issue. I'm ordering the parts for the return visit. I called the builder's number and he paid the service call fee only by CC. He does not want to fix an oven this old for that price.; ordrng 1 WP8301848 (control board 153.35) and 1 WPW10161676 (switch membrane 213.25)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Elizabethtown, PA 17022
Justin L.
Job Details: 06/09/2022
cx complaint of unit making noise. was able to access unit and found good frost pattern. verified all fans and damper operational and quiet compressor spunds good clear condensor and no ice build up. unable to replicate the issue unit now checks good no further work needed