We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Frederick, MD 21704
Ricardo S.
Job Details: 07/24/2023
"Cx complains that the lid is broken, on the left side, repalced door assy. unti tested and washer works fine"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Baltimore, MD 21209
Emmanuel R.
Job Details: 07/24/2023
"Cs unit is not venting properly. Confirmed complaint. I found the exhaust hose is collapsed ,bent and showed into the hole. Extremly restricted. I was able to straighten out the exhaust hose and neatly reattached. Advised customer the exhuast hose will need to be replaced soon , advised customer she may need to call a handyhand to redo the exhaust vent on her home.Unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV05
Near Orange, VA 22960
Eric F.
Job Details: 07/24/2023
"Confirmed cx complaint unit not cooling. Found compressor not turning on, start device turning on, buzzing, cutting off, compressor not starting. Cx has extended sealed system warranty. Ordering compressor kit, requesting 2 count sealed system job. Cx paid 120 diagnostic.; ordrng 1 4387444 (evap repar) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 W10507884 (compressor) and 1 look"
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Catonsville, MD 21228
Robert L.
Job Details: 07/24/2023
"cx complaint not filling and stops, found f7e4, found slider not engaging, found slider seperated, replaced slider from truck stock, recalibrated and tested all ops ok, reorder for truck stock; ordrng 1 W10734521 (slider RL VS), used 1 W10734521 (SLIDER RL VS) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Sinking Spring, PA 19608
Cody H.
Job Details: 07/24/2023
"Was able to access unit and replace part per previous visit. Tested unit and unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Baltimore, MD 21212
Shane M.
Job Details: 07/24/2023
cx complaint of condensation in Fz. found a gap in in fz door to cabient. added washer to fz door. cleaned ice. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Millersville, PA 17551
Justin L.
Job Details: 07/24/2023
Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
IKEA REFRIGERATOR
Model IX6HHEXDSM03
Near Baltimore, MD 21212
Shane M.
Job Details: 07/24/2023
"cx complaint the unit RC isnt cooling proper. couldnt duplicate cooling issues. put unit into test mode, verified damper opening, verified fan works. no frost built up. activated show actual temp. +1F rc thermistor in test mode. advised cx to keep eye on unit, call bacck iin with any issues. WPW10224292 & WPW10746274 mandatory."
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Gettysburg, PA 17325
Bernard M.
Job Details: 07/24/2023
"Cx complaint the burners don't adjust. Turned on all burners and found they stay on the medium or highest flame. Using 3/32 precision flathead, adjusted eavh flame by setting onto low and taking it down to just above the burner cap. All burners now adjust from low to high. Unit checks good"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near New Kent, VA 23124
Lucas R.
Job Details: 07/24/2023
"cx complaint unit leaking during steam function, checked unit found water leaking between inner door and panel during steam cycle, tried adjusting house valve to reduce pressure to unit, leak persisted, ordering panels, seal and valve in case needed.; ordrng 1 W11402947 (panel) and 1 W11596131 (seal) and 1 W11679613 (inner door) and 2 W11568982 (hinge)s and 1 279368 (adhesive)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Manchester, PA 17345
Sal R.
Job Details: 07/24/2023
"Per the previouse tech, I was abel to access and replace the icemaker feed tube. II then attempted to jump the icemaker and found no movement form the motor head or fill from the valve. I am reorderign 1 icemaker (WPW10300024). Once the part is avalible, please haev someone form teh office call to set a return date.; ordrng 1 WPW10300024 (icemakert (RO)) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Baltimore, MD 21215
Shane M.
Job Details: 07/24/2023
cx complaint the unit heating. found 120v to ignitor but no glow. ordering ignitor.; ordrng 1 W11590294 (ignitor)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near East York, PA 17402
Sal R.
Job Details: 07/24/2023
"CX complaint was that the unit is making a grinding noise. I found the underside leaking oil. I am orderign 1 gearcase (W11449840), 1 motor (W11283592), 1 splutch (W10721967), and 1 belt (W11239857). I have set a return date for 7/27. Return date will need to be 2 call counted.; ordrng 1 W11449840 (gearcase 20 @ tribs) and 1 W11283592 (motor 19@tribs) and 1 W11283592 (2 call count) and 1 W11239857 (belt) and 1 W10721967 (drive pulley 100@ tribs) and 1 2callcount (2 callcount) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Baltimore, MD 21209
Emmanuel R.
Job Details: 07/24/2023
"Replaced control and sump,tested unit.Unit ran good for about 3mins then f10e5 diverter leak detected. Verified no leak from diverter. Found wiring harness to be defective. Same issue over and over . Bad wiring harnesss.Ordering wiring harness.; ordrng 1 W11391581 (harness) and 1 W11611303 (harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Emmitsburg, MD 21727
Bernard M.
Job Details: 07/24/2023
"Cx complaint unit doesn't cool. Inspected and found neither RC or FC is cooling. Restored power to unit, the start device clicks on, the compressor makes loud buzzing noise and shuts off. Refered to SP#11634348 and the compressor has loicked rotor. Ordering compressor parts and 2 call count, once all parts are in contact cx to reschedule; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (lokring coupler) and 1 W11506635 (valve coupler) and 1 W11578047 (suction tube)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Baltimore, MD 21217
Shane M.
Job Details: 07/24/2023
cx complaint the unit was blinking & now working but leaving bits of water on floor. found a cut in drainhose during test cycle. ordering hose.; ordrng 1 W11244231 (hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Frederick, MD 21704
Brian R.
Job Details: 07/24/2023
cx complaint is that after 30 min after guy left last time unit shut down and did the same. when i got here the unit didnt work and lights were flashing and control was clicking. went over unit and replaced control and unit came on. hit confirm for power outage to turn unit on. unit came on and UI worked as well as lights and compressor come on for about 8 seconds then unit shut down again and started clicking. UI dead and lights flash and no cooling of fans. called tech line and spoke to Rob and SR# 7736925844 tested and checked unit to find issue and bad evap fan as unit was unplugged and repmoved P9 plug and turned unit back on and unit ran with no issue. advised to get fan and that should correct issue. went over unit and quote with cx. she said order part. office will schedule; ordrng 1 W11224591 (Evaporator Fan 126.87)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW04
Near Bel Air, MD 21014
Justin S.
Job Details: 07/24/2023
"cx says the unit cooled for a day. cxhas unplugged the unit. found no pressure in the system when i hooked up guages. plugged the unit in and the low side pressure drops to -27psi. filled with nitrogen to 140psi and bubble checked the unit. found a leak at the discharge. repaired the leak and replaced the filter. repressurized and still leaking. the tube in the drain pan is leaking. the unit needs the tube.; ordrng 1 W10143759 (drier (service) (js va)) and 1 W11644054 (tube) and 1 WPW10143759 (dryer), used 1 WPW10143759 (DRIER (js vs )) from stock"
We serviced a
WHIRLPOOL RANGE
Model KGSS907SSS03
Near Lancaster, PA 17603
Justin L.
Job Details: 07/24/2023
As per previous tech was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Alexandria, VA 22302
Lloyd B.
Job Details: 07/24/2023
"Cx complained the unit did not dispense water. Inspected the unit and found with the filter in, the water pressure slowed down and stopped. With the filter out, the unit worked as designed. Unit needs new filter head assy; ordrng 1 W10844267 (filter head)"
We serviced a
JENN-AIR COOKTOP
Model JED3430GS01
Near Virginia Beach, VA 23455
Carl A.
Job Details: 07/24/2023
"cx complaint of unit not pulling the steam and smells from cook top,also about burner not always staying on,checked unit to find normal operation on buner called techline spoke Andrew with about down draft tested with paper towel pulls well,checked to see that is is blowing very well outside as well was advise nothing wrong unit is working as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Woodbridge, VA 22193
Demonte S.
Job Details: 07/24/2023
"Installed the Water Valve. Tested the unit. No Water entering the Tub. I then removed the Water Inlet Hose. Put the Water Inlet Hose into a bucket. Turned the Water Valve on, Hose is only dribbling water. No Pressure coming from the Water Inlet Hose. Checked the Hose for a kink. No kink in the Hose. Cx will need a plumber to look into this issue. Unit is working as Designed. ( Any questions please check Sd Pictures.)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Thurmont, MD 21788
Bernard M.
Job Details: 07/24/2023
"Cx complaint unit wouldn't start. Entered diag and found no error codes. Attempted to recalibrate and unit spun then unlocked door and all leds shut off. Attempted to run test and had same result. Refered to SP#11648603 and unit still wouldn't start. Replaced control using pre-id parts, recalibrated and ran auto test, test completed without further issues."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, VA 23236
Joseph D.
Job Details: 07/24/2023
Replaced suspension and unit now working properly. Tub no longer hitting floor. Levelled . Calibrated and
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Carlisle, PA 17013
Fred G.
Job Details: 07/24/2023
"cx complaint unit wont start cycle. inspected unit and entered diag and found f9e1, f5e1. cleared code and ran a manual drain and found pump was humming but not draining. i removed drain pump and found items stuck in drain pump. removed item and tested unit. unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WDT730PAHZ0
Near Centreville, VA 20120
Jason A.
Job Details: 07/24/2023
DISHWASHER. CX complaint DW not washing. Found F5 & F4 error codes. Ran test wash. Sump motor getting voltage & diverter hums. No wash pressure. Checked motor is getting voltage at connector. No heat but voltage at HTR & at thermal fuse.Called office - parts in stock > JJ; ordrng 1 W10518394 (HTR) and 1 W11665769 (Wash motor)
We serviced a
WHIRLPOOL UNKNOWN
Model KUDP02CRWH2
Near East York, PA 17402
Sal R.
Job Details: 07/24/2023
"Per the previouse tech, I was able to access and replace teh control and the heating element. I found that the unti is now opperation as designed. Unit test good."
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Thomasville, PA 17364
Sal R.
Job Details: 07/24/2023
"CX complaint was that the newly installed MOD on 6/21 has failed. I found that the unti will need 1 new MOD (WPW10607548), part # provided by Trade Care team has been X-Parted under SR #7736920054. Part will be sent tpo VIA Office. Once part arrives, CX will be contacted for a return visit.; ordrng 1 WPW10607548 (Induction MOD (X-Parted)) and 1 SR#7736920054 (Provided by Trade Care. Part X-parted) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Glen Allen, VA 23060
Thomas B.
Job Details: 07/24/2023
Cx complaint unit is not working properly inspected unit found the hose plugged up to the garbage disposal had a check valve inside of the hose which is meant for the dishwasher side of draining removed the check valve and tested unit now functions Normally. Recommended cx get a straight tube with no check valves to have proper flow to the disposal.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Marriottsville, MD 21104
Marc M.
Job Details: 07/24/2023
installed rivet and sliding arm assembly. tested unit. unit now checks good.
We serviced a
JENN-AIR COOKTOP
Model JED8230ADS
Near Petersburg, VA 23803
Zachery R.
Job Details: 07/24/2023
"cx complaint unit tripping breaker. checked unit, no signs of anything faulty or shorted. tried turning breaker back on, now house has no power. spoke with MA was advised to have cx call electrician. advised cx"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Falls Church, VA 22043
Davonte
Job Details: 07/24/2023
cx cancled at the door.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Mount Airy, MD 21771
Brian R.
Job Details: 07/24/2023
home new and not lived in yet and complaint is a F9E1 code keeps flashing on screen. checked for codes nd thats the only code. ran a auto on unit to test and check. code came back . found harness plug out. put back in and tested unit again and checks. job complete.
We serviced a
JENNAIR MICROWAVE
Model JMW3430DP00
Near Arlington, VA 22206
Lloyd B.
Job Details: 07/24/2023
Cx complained the unit had an error. Inspected the unit and found a few of the buttons didn't work and tehre is a stuck key error. Unit needs new console; ordrng 1 W11236885 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chester, VA 23831
Zachery R.
Job Details: 07/24/2023
"installed gasket, advised cx to monitor unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Harrisonburg, VA 22801
Danny R.
Job Details: 07/24/2023
installed doors checks ok
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Virginia Beach, VA 23464
Carl A.
Job Details: 07/24/2023
"cx complaint of unit not working,checkedu nit to find the following error codes F7E1,F7E4,F3E2,checked unit to find that is would not work,found cap to be leaking, found board to have failed as pressor sensor out of range ,confrimed addinoal problem to be with wire harness ordering parts needed for repairs; ordrng 1 W11590868 ( HARNSWIRE)"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Annapolis, MD 21401
Dustin F.
Job Details: 07/24/2023
"cx complaint: unit not heatingInspected unit, confirmed CX complaint. Found Element reading open, TCO and Thermal fuse reading good. unit needed element. Replaced Element with pre id and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Smyrna, DE 19977
Frederick R.
Job Details: 07/24/2023
"CX complaint is dryer no heat. Inspected/tested and found unit would tumble but no heat. Checked thermal fuse, tco and element. Found orange wire falling off. Reset wire and replaced tco from pre-id. Checked voltage and terminal block and only got 14vac on L1 and L2. Checked breaker and reset it and when I came back I had 120vac on both legs. Started unit and it started heating. Also CX had smashed vent from prior unit and I advised them to replace it. Unit is working properly. Job is complete"
We serviced a
WHIRLPOOL COOKTOP
Model WFE535S0LS2
Near Waynesboro, PA 17268
Bernard M.
Job Details: 07/24/2023
"Replaced both parts, burners all cycle through low to high, unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Sterling, VA 20164
Richard B.
Job Details: 07/24/2023
"CX complant.Dryer loud. Prior diagnosis found motor and blower defective. Changed out motor and wheel. tested unit. Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB07
Near Dover, DE 19901
Taylor F.
Job Details: 07/24/2023
"Cx complaint is door gaskets not staying in the door. Tested inspected and verifed complaint. Found the gasket to be defective in both the FC and the RC. Ordering gaskets, cannot rescheudle at this time.; ordrng 1 W10838574 (gasket-dor) and 1 W10861499 (gasket-dor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Davidsonville, MD 21035
Dustin F.
Job Details: 07/24/2023
cx complaint water leaking in front of unit inspected the unit found out unit is leaking in front of it replace vent fan defllector and gasket stop the unit tested it unit is working fine now .
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 07/24/2023
"I was able to access unit and replace the control, gearcase, stator, rotor, slider, clutch as per previous tech. tested unit and found unit now checks good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, DE 19947
Taylor F.
Job Details: 07/24/2023
Cx complaint is unit giving f4e4 error code. Tested inspected and verifed complaint. Found the humidity sensor to have no feedback to the control in diagnostics. Ordering humidity sensor and control. Cannot reschedule at this time.; ordrng 1 W11590866 (humidity sensor) and 1 W11342846 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 07/24/2023
cx complaint unit stopped making ice. inspected unit and took a FC temp and found -3 degrees. jumped IM and found IM did harvest but did not call for water. I then jumped valve and found no action. replaced duel water valve and found valve now comes on. IM is stilll not getting water. unit needs water tube for IM to correct issue. once in please reach out to cx and set up a return visit.; ordrng 1 W11181718 (water tube)
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near Wilmington, DE 19804
Frederick R.
Job Details: 07/24/2023
Rrplaced co0ntrol board per prior tech diagnosis. Tested all functions after repair and the unit is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Aldie, VA 20105
Richard B.
Job Details: 07/24/2023
"CX complant. F8 error code. Inspected unit and confermed issue. Tried a cycle and unit filled slowley. Found valves measure 1.028 , 1.021 , 1.024 and 1.026 , Changed valves and tested unit on cold cycle and unit filled normally with plenty of flow. Canceled cycle and tested unit on hot cycle and same results, Fills normally with good flow. Job completed. RB"
We serviced a
KITCHENAID ICE MAKER
Model KUIC18NNTS0
Near Norfolk, VA 23507
Carl A.
Job Details: 07/24/2023
"replaced water valve,water vavle did not come with a green dot on it but did put a date on it as to when it was changed tested unit works as deisgned"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Stafford, VA 22556
Tanner B.
Job Details: 07/24/2023
Installed new valve and tested unit. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lanham, MD 20706
Sherwood
Job Details: 07/24/2023
cx complaint noise. arrive installed part. no noise repair complete
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Vienna, VA 22182
Davonte
Job Details: 07/24/2023
"cx complained unit would take longer dry times for clothes to be dry. inspected unit and confirmed that the unit was getting heat. put unit in diag mode and got error code f4e3, restricted air flow. checked the back of unit, hose connection to vent to unit was broken. advised cx to replace asap."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near York, PA 17402
Justin L.
Job Details: 07/24/2023
Was able to access unit and verify info. Cx complaint water not always cold from dispenser. Filled cup and calibrated measured fill. Instructed cx on how water works. Unit checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near McLean, VA 22102
Davonte
Job Details: 07/24/2023
"cx complained unit wouldnt spin. ran diag test cycles . didnt have any error codes. ran a quick wash cycles, and unit worked as should. advised cx to not overload unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Denver, PA 17517
Cody H.
Job Details: 07/24/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW02
Near East Petersburg, PA 17520
Cody H.
Job Details: 07/24/2023
Was able to access unit and replace parts per previous visit. Recieved control is one that is being replaced by sp. Reordering control due to new control needing replaced.; ordrng 1 w11496886 (control (REORDER))
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Centreville, VA 20121
Jason A.
Job Details: 07/24/2023
CX complaint DW not draining. Found standing water in tub. Pushed cancel to drain & water drained out. Ran test wash & unit completed test & heats. Advised CX to use rinse aid > JJ
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Dumfries, VA 22026
Robert W.
Job Details: 07/24/2023
Replaced bulb and tested unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Fairfax, VA 22030
Jason A.
Job Details: 07/24/2023
CX complaint WASHER leak. Found bellow torn. Water also leaks from dispenser down the front. see TSP #: W11481731. Pre-ID part did not arrive > JJ; ordrng 1 W11318722 (Bellow) and 1 W11524105 (dispenser assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Dumfries, VA 22026
Robert W.
Job Details: 07/24/2023
Cx Complaint is the unit isnt cooling properly in the RC. Found Evap in RC frosted over talking with CX and CX stated they had purchased an extended warranty on unit. Unit will need fan scroll thermistor and updated UITechnical Service Pointer #: W11512766 CX contatcing warranty company
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Centreville, VA 20121
Jason A.
Job Details: 07/24/2023
CX complaint DW not heating. Ran test wash. NO error codes. Measured 120VAC going to & out of thermostat. Htr is getting hot at end of test cycle. CX states unit is not getting hot even though heated dry & hi temp wash options are selected. Previous tech replaced an open element 7/11/23. Possible control relay sticking due to open element & load in water. Called office to order parts sterling & return today > JJ; ordrng 1 W10518394 (HTR element) and 1 W10906426 (Control)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Gainesville, VA 20155
Ezra M.
Job Details: 07/24/2023
cust stated they cancelled appt and does not require service at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Centreville, VA 20121
Jason A.
Job Details: 07/24/2023
CX complaint DW not heating. Ran test wash. NO error codes. Measured 120VAC going to & out of thermostat. Htr is getting hot at end of test cycle. CX states unit is not getting hot even though heated dry & hi temp wash options are selected. Previous tech replaced an open element 7/11/23. Possible control relay sticking due to open element & load in water. Called office to order parts sterling & return today > JJ; ordrng 1 W10518394 (HTR element) and 1 W10906426 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Mount Joy, PA 17552
Justin L.
Job Details: 07/24/2023
As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lancaster, PA 17601
Cody H.
Job Details: 07/24/2023
"cx complains unit is not completing cycle. cx is under manufacture warranty according to POP. unit shows f8e1-long fill error. unit went through diagnostic test with no issues. Unit water fill seems to be enough to not throw error. Ran unit through quick cycle with load, and unit went through cycle with no issues. CX stated they tried to run 'heavy duty' cycle 4x and was having issues, so to replicate, ran unit through heavy cycle with load. unit filled agitated and drained as designed. Unable to replicate CX issue, unit working as designed. No further work needed. CX EMAIL ADDED"
We serviced a
WHIRLPOOL OVEN
Model WFG535S0LZ1
Near Hyattsville, MD 20784
Israel R.
Job Details: 07/24/2023
SR// 7736921124. W17WWK1WPL1. Customer complaint unit is leaking gas. Gas company was here and said the unit was leaking. I tested unit and the gas company said is coming from the flex pipe but the flex pipe and valve is not leaking. I check manifold and nothing. I check the oven and found the bake burner is tripping sniffer. Removed burner and found the valve burner orifice is leaking. Unit needs new valve. Called techline and safety and got parts and labor coverage. Installed new gas valve regulator. Unit is back to normal operations
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near York, PA 17402
Justin L.
Job Details: 07/24/2023
Was able to acces unit and replace control. Unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Mercersburg, PA 17236
Bernard M.
Job Details: 07/24/2023
"Replaced adapter, the icebox seals as designed. Unit checks good"
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZS2
Near Wilmington, DE 19803
Frederick R.
Job Details: 07/24/2023
CX complaint is no ice. Inspected/tested and found unit going through all functions fine except the grid cutter is defective and broken so Ice just piled up on top. Unit needs grid.. CX charged $480.59 for total repair which was paid in full by CC. Cannot reschedule due to part availability. 0 at Tribles and none in OS (Sami); ordrng 1 W10919199 (grid-cuttr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Chester, VA 23836
Zachery R.
Job Details: 07/24/2023
"cx complaint blocks of ice in ice bin. checked unit, come to find fill tube not seated in proper position. reseated fill tube, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Sterling, VA 20165
Richard B.
Job Details: 07/24/2023
"CX complant. Clothes wet at ebnd of cycle. Inspected unit and wash cycle was near the end on final spin. .Found clothes all bunched to one side after filling. Unit finished agitate and drained out. sr7736928055 . Techline had me cjheck J2 connections at control after telling of basket speed fault, motor target speed fault oversudz and one more. Per techline after readings and checking basket speed spin in manual , change harness at same time as changing capaciter. Further work needed. RB; ordrng 1 W11665968 (harness) and 1 W11428524 (capacitor)"
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Leesburg, VA 20175
Simon
Job Details: 07/24/2023
cx complaints door not line up .checke the top right hinge door hinge used see pic.reordering a new door hinge.explain to CX. NEED A NEW DOOR HINGE.SZ; ordrng 1 W10691136 (top right door hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Clarksville, MD 21029
Marc M.
Job Details: 07/24/2023
"cx complaint unit no cool in both compartments. upon arrival unit had cooling turned off at the ui. reactivated cooling and compressor would onkly attempt to click on, buzz, and then stall entirely. unit applicable to service pointer W11634348 and will need 3 count SS repair. scheduled with CV in office.; ordrng 1 W11109499 (drier-tube) and 1 W11506635 (coupler) and 1 W11598434 (evap) and 1 W11574734 (compressor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Inwood, WV 25428
Ricky E.
Job Details: 07/24/2023
10-2 10-1 unit is giving errors for a faulty dispenser and vent wax motor... ran diag and the dispenser didnt open.. ckd dispenser connection and fnd it loose.. secured the connection and reran the diag cycle and the dispenser opened... unit cks ok...
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Leesburg, VA 20176
Simon
Job Details: 07/24/2023
CX complaints micro wave error code F1 E5 invertor not responding .inspected unit all connection wire and relay .no burn sign. replaced the control board tested unit cleared error code .unit shows error code F1 E5 .ordered magnetron and inverterboard .SZ; ordrng 1 W11346197 (microwave magnetron) and 1 W11325604 (microwave inverter board)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS1
Near Charles Town, WV 25414
Ricky E.
Job Details: 07/24/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Norfolk, VA 23513
Carl A.
Job Details: 07/24/2023
"cx complaint of unit leaking water,cheked unit to find no leaks at this itme,made sure all water connections tight,mades ure connectors on door pushed all the way in also checked dispencer to find no drips and found rain pan to be dry all fittings behind unit tight as well tested unit works as designed"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Windsor, VA 23487
Zachery R.
Job Details: 07/24/2023
"cx complaint unit unresponsive, checked unit, come to find defective timer, knob not able to turn timer. used needle nose to turn timer, unit is tumbling. advised cx part on fbo and they will be contacted for return visit. ordering timer to complete repair.; ordrng 1 W11685947 (timer)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Virginia Beach, VA 23456
Branden R.
Job Details: 07/24/2023
cx complaint unit wont cycle checked unit and found unit will not cycle from bad cap on unit not allowing unit to sense . replaced cap and tested unit . unit is now running as designed .
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Zion Crossroads, VA 22942
Eric F.
Job Details: 07/24/2023
"Confirmed cx complaint unit squeeking when in high speed spin. Found belt slipping, this is known issue with the belt used on this unit. Ordering tighter belt to stop belt slippage.; ordrng 2 WPW10006384 (drive belt)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Clarksville, MD 21029
Marc M.
Job Details: 07/24/2023
"cx complaint unit showing erratic temps and will allow items to thaw at times. inspected unit and found as of today completely normal temps. checked and found 1 degree in fc. unit is located in a garage, which was very much not a temp control environment. explained to cx that this can dramatically influence the overall function of the appliance and that these units are designed with the intention of being used in a temperature controlled environment. documented file on service matters under 7736769172. operating as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Stafford, VA 22554
Tanner B.
Job Details: 07/24/2023
"f0e5 and f0e3 error .. replaced valve and tested , found rotor screw loose causing noise.. tightened the rotor screw / cleared errors. unit is working as designed . Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Red Lion, PA 17356
Justin L.
Job Details: 07/24/2023
"Cx complaint unit not powering on. Checked incoming power and found 244VAC. Checked door switch and belt which was good. Checked thermal fuse and read OL. Quoted cx for repair and collected full amount. Replaced part and unit now checks good no further work needed; ordrng 1 WP3392519 (thermal fuse (JL VS)), used 1 WP3392519 (thermal fuse (JL VS)) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Huntingtown, MD 20639
Shane B.
Job Details: 07/24/2023
"cx complaint is the unit not running cycles and displaying F6E2. checked for codes and found f6e2, f2e1. tried clearing code and running cycles but unit wouldnt let me do anything else but enter diagnostics. i found no loose connections on UI or control. replaced console with preIDed part and restored power. tested and calibrated unit. unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model W2750W
Near Wilmington, DE 19803
Frederick R.
Job Details: 07/24/2023
CX cancelled appt upon arrival. No services rendered. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Bunker Hill, WV 25413
Daniel J.
Job Details: 07/24/2023
vibrating during cycle second floor of home found left rear foot not down adjusted feet ran diag cycle and drain and spin spin normal
We serviced a
WHIRLPOOL DRYER
Model WED9400SU1
Near Lewisberry, PA 17339
Fred G.
Job Details: 07/24/2023
cx complaint door wont stay closed. inspected unit and found both door catches are fualty not allowing door to stay latched. unit needs both catches to correct issue. scheduled cx for; ordrng 1 279570 (latch kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Front Royal, VA 22630
Daniel J.
Job Details: 07/24/2023
per notes installed harness console and control set mesured fill unit was already removed when i arrived customer wanted to clean behind unit atfer repair left unit out
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Rockville, MD 20852
Roberto I.
Job Details: 07/24/2023
"Cx complaint indicator light blinking, cycle not starting.Ran diag, found 9-2 and 8-4 errors and water in the drip pan. Possible issue with drain pump. Replaced drain pump using v/s part, cleared errors, and ran a test cycle. The unit worked as designed; ordrng 1 W11412291 (drain pump (RI van stock)), used 1 W11412291 (drain pump) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near Orange, VA 22960
Eric F.
Job Details: 07/24/2023
assisted ka
We serviced a
KITCHENAID COOKTOP
Model KCED606GBL01
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 07/24/2023
installed ne cooktop. new cooktop did not come with bezels and new ones were not ordered. i reused the original ones but they dont stick very well. ordering 6 bezels to complete repair. schedule when available.; ordrng 6 W10853046 (bezel-knob)s
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Chesapeake, VA 23321
Zachery R.
Job Details: 07/24/2023
"replaced blower and motor, tested, unit working as designed. secured motor in bin."
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Staunton, VA 24401
Danny R.
Job Details: 07/24/2023
f27 dc called tech line was told to seprated 3 wires to pressure sensor from main harness didnt this code still there will need harness senor hose and control and call tech line when returned with these parts thier fix didnt work put new harness with snesor harness taken out of unit wikll needd two call count to do this job lost of time id dooing serivce pointer order part per sp W11681415 ; ordrng 1 W11290067 (control) and 1 W10555302 (harness main) and 1 W11048528 (prsssure hose) and 1 W10448876 (harness) and 1 W11610799 (sensor harnss)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Charlotte Hall, MD 20622
Leon
Job Details: 07/24/2023
cx complaint was unit didnt run confirmed the issue went into diag mode seen no errors so i tried a ccailbratin cycle and the unit did nothing the jump into a error code f7 e1 tried to tested all components and nothing happen replaced the control the tested everything like i did before with a quick wash and everything worked great no errors and the quick wash happen with no issue unit is working as it should
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Millsboro, DE 19966
Taylor F.
Job Details: 07/24/2023
Cx complaint is unit not completing cycles. Replaced control from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Indian Head, MD 20640
Leon
Job Details: 07/24/2023
"cx complaint was unit wouldnt stop draining confirmed issue seen unit was giving the error codes f8e1, f9e1, f3e1 checked water pressure was good then i checked the drain holes, the holes was the right in from the ground and no cloggs the then tested to see if there was in clogges in the pressure switch there was no ordering new control; ordrng 1 W11210463 (valve) and 1 W11603810 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Frankford, DE 19945
Michael E.
Job Details: 07/22/2023
CX complaihnt: still getting vibration sound randomly. Tested and verified complainrt. I found vibration rattling on the same line i addressed previously but farther down the copper line. I secured the line on both ends and middle to keep it from touching frame. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Frankford, DE 19945
Michael E.
Job Details: 07/22/2023
Upon arrival i found the condensation on horizontal mullion running down onto FC door gasket. I unplugged the condenser fan and allowed 10 min for horizontal mullion ton warm up. Tested temp on horizontal mullion and it was 75 degrees on the ends but 58 just right of center where the condensation is forming. This will need to be put back on ME as a pseudo so i can call WPTL to get this unrepairable unit resolved.; saved tckt
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS01
Near Bethany Beach, DE 19930
Michael E.
Job Details: 07/22/2023
Replaced control as per previous diagnosis. Tested unit and the recirculation pump did not come on. Ordering recirculation pump. Scheduled return visit for 8/4 any time; ordrng 1 W11542867 (recirc pump)
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ4
Near Millville, DE 19967
Michael E.
Job Details: 07/22/2023
WP safety is closed (Saturday). Replaced the orfices and adjusted regulator. Adjusted cooktop flames. Unit is now working properly. Job is complete Look: put this back on ME as a pseudo so i can call WP safety to document.