We serviced a
AMANA WASHER
Model NTW4516FW3
Near Midlothian, VA 23112
John P.
Job Details: 06/09/2022
"Cx complaint unit not working checked unit found bad capacitor replaced capacitor tested working as designed; ordrng 1 W11428524 (Capacitor), used 1 W11428524 (Capacitor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Berlin, MD 21811
Michael E.
Job Details: 06/09/2022
"CX complaint: missing door parts and compressor not running. Tested and verified complaint. Documented missing parts in pics. Compressor points at 6, 6, and 12. 1320vac at start device. Compressor tries but does not start. Ordering handle, screws, screw covers, start device and capacitor. New construction, still under construction and has not yet been occupied. Cannot rescxhedule due to no one present to arrange appointment with.; ordrng 1 WPW10672334 (handle) and 1 WPW10170540 (screw) and 1 WP489357 (screw) and 2 W10838316 (cover)s and 1 WPW10197428 (start relay) and 1 WPW10662129 (capacitor)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Ruckersville, VA 22968
Eric F.
Job Details: 06/09/2022
Confirmed cx complaint UI non responsive. Ordering control and UI; ordrng 1 W11294858 (cntrl-elec) and 1 W11550649 (ACU)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Midlothian, VA 23112
John P.
Job Details: 06/09/2022
"Cx complaint unit not working checked unit found bad capacitor replaced capacitor tested working as designed; ordrng 1 W11428524 (Capacitor), used 1 W11428524 (Capacitor) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/09/2022
Cx complaint unit is not working properly inspected unit removed and replaced the sump assy and the lower spray arm tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Charlottesville, VA 22901
Eric F.
Job Details: 06/09/2022
"Confirmed cx complaint unit not powering on. Found inline filter not making contact with fuse, brackets on filter loose. tightened fuse bracket, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Lanexa, VA 23089
Gill G.
Job Details: 06/09/2022
verified cx complaint of unit having error code (den) found unit is in demo mode as per service pointer. took unit out of demo mode. ran diagnostic cycle and found unit to be fully functional and working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 06/09/2022
blower wheel cracked installed motor and blower housing used old blower wheel tested heating and no noise
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Charlottesville, VA 22901
Eric F.
Job Details: 06/09/2022
"Confirmed cx complaint unit not powering on. Found inline filter not making contact with fuse, brackets on filter loose. tightened fuse bracket, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Lanexa, VA 23089
Gill G.
Job Details: 06/09/2022
verified cx complaint of unit having error code (den) found unit is in demo mode as per service pointer. took unit out of demo mode. ran diagnostic cycle and found unit to be fully functional and working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/09/2022
Cx complaint unit is not working properly inspected unit removed and replaced the sump assy and the lower spray arm tested and inspected for proper use unit now functions normally
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Palmyra, PA 17078
Justin L.
Job Details: 06/09/2022
cx complaint unit making noise during the spin cycle. was able to access unit and found codes f0e4 spin limited by water temp f3e2 inlet water temp fault f2e1 stuck button. Cleared codes and ran test 51. Unit went through no issues ran test 0 & 12 no noise. Checked under unit and slider checked good. Ran key test and all responded. Ohmed out valve and found thermistor failed. Ordering valve and setting return for Tuesday 6/14/22; ordrng 1 W11165546 (inlet valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Middle River, MD 21220
Milton J.
Job Details: 06/09/2022
CX complaint UI keeps turning on and off. Inspected and found UI turning on and off about every 2-4 seconds. Checked to ensure incoming voltage to unit is steady which it is. Popped UI and found the main connector when flexed around is manipulating UI coming on and off. Isolated orange wire with black stripe and seems to be the shorting issue. Area of concern is to close to the connector the strip and try to splice. Unit needs new LH RC Door Fib. Also returning with Pre-IDed Ice Maker to check ice maker issue once UI staying powered. -MJrob; ordrng 1 W11518736 (LH RC Door Fib)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Providence Forge, VA 23140
Gill G.
Job Details: 06/09/2022
replaced ordered parts. tested. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Palmyra, PA 17078
Justin L.
Job Details: 06/09/2022
cx complaint unit making noise during the spin cycle. was able to access unit and found codes f0e4 spin limited by water temp f3e2 inlet water temp fault f2e1 stuck button. Cleared codes and ran test 51. Unit went through no issues ran test 0 & 12 no noise. Checked under unit and slider checked good. Ran key test and all responded. Ohmed out valve and found thermistor failed. Ordering valve and setting return for Tuesday 6/14/22; ordrng 1 W11165546 (inlet valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Middle River, MD 21220
Milton J.
Job Details: 06/09/2022
CX complaint UI keeps turning on and off. Inspected and found UI turning on and off about every 2-4 seconds. Checked to ensure incoming voltage to unit is steady which it is. Popped UI and found the main connector when flexed around is manipulating UI coming on and off. Isolated orange wire with black stripe and seems to be the shorting issue. Area of concern is to close to the connector the strip and try to splice. Unit needs new LH RC Door Fib. Also returning with Pre-IDed Ice Maker to check ice maker issue once UI staying powered. -MJrob; ordrng 1 W11518736 (LH RC Door Fib)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Providence Forge, VA 23140
Gill G.
Job Details: 06/09/2022
replaced ordered parts. tested. unit is working as designed.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near Barnesville, MD 20838
Ricky E.
Job Details: 06/09/2022
489.79 reattached bezels with glue and collected balance... unit cks ok...
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Marshall, VA 20115
Daniel J.
Job Details: 06/09/2022
customers fridge is now cooling and getting to desired temp except top shel at times is getting to 47 and than at times 37 spoke to tech support tested thermistors fine instructed to check for air leaks around housing and if none found to order tower; ordrng 1 W11259417 (tower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Richmond, VA 23234
Chris B.
Job Details: 06/09/2022
cx complaint unit will not make ice apon arrival ice bin is full of ice from im unit working as desighned also when inspected door seals herd im harvest ice and fill as desighned and not in tesdt mode found fc at 1degree and rc at 38unit working as desighned
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near Barnesville, MD 20838
Ricky E.
Job Details: 06/09/2022
489.79 reattached bezels with glue and collected balance... unit cks ok...
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Marshall, VA 20115
Daniel J.
Job Details: 06/09/2022
customers fridge is now cooling and getting to desired temp except top shel at times is getting to 47 and than at times 37 spoke to tech support tested thermistors fine instructed to check for air leaks around housing and if none found to order tower; ordrng 1 W11259417 (tower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Richmond, VA 23234
Chris B.
Job Details: 06/09/2022
cx complaint unit will not make ice apon arrival ice bin is full of ice from im unit working as desighned also when inspected door seals herd im harvest ice and fill as desighned and not in tesdt mode found fc at 1degree and rc at 38unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Poolesville, MD 20837
Ricky E.
Job Details: 06/09/2022
"customer stated that the unit isnt filling with water or overfills with water. it also will skip cycles, and not complete cycles.. no errors stored, and all tests in diag failed.. the unit seems to have programing issues.. the unit will need the ui assy...; ordrng 1 w11478526 (ui assy)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Middle River, MD 21220
Milton J.
Job Details: 06/09/2022
"CX complaint oven taking a long time to pre-heat and then drops temp. Bake Element ohms-23, 240vac when bake cycle on to element. Temp sensor at room temp-1081ohms/1676 at 340 degrees meter probed(350 pre-heated on control). However control showed a steady rise in temp while pre-heating and then stalled at 345 while I was probing 280 and the control didn't raise the final 5 degrees unit my probe reached 340. Unit having issue between control and temp sensor. Ordering new Control and Temp Sensor. -MJrob; ordrng 1 WPW10181986 (Temp Sensor) and 1 W11528249 (Control)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Chester, VA 23831
Chris B.
Job Details: 06/09/2022
cx compalint unit will tick and make noise inspected unit could not duplicate complaint inspected blower wheel drum gasket tightened motor bracket inspected rollers and motor and tentioner and removed baffles ran load of towels for over 30 mins could not duplicate complaint cx does have video of unit make noise but cannot duplicate called tech line spoke with scott 7733842521
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Poolesville, MD 20837
Ricky E.
Job Details: 06/09/2022
"customer stated that the unit isnt filling with water or overfills with water. it also will skip cycles, and not complete cycles.. no errors stored, and all tests in diag failed.. the unit seems to have programing issues.. the unit will need the ui assy...; ordrng 1 w11478526 (ui assy)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Middle River, MD 21220
Milton J.
Job Details: 06/09/2022
"CX complaint oven taking a long time to pre-heat and then drops temp. Bake Element ohms-23, 240vac when bake cycle on to element. Temp sensor at room temp-1081ohms/1676 at 340 degrees meter probed(350 pre-heated on control). However control showed a steady rise in temp while pre-heating and then stalled at 345 while I was probing 280 and the control didn't raise the final 5 degrees unit my probe reached 340. Unit having issue between control and temp sensor. Ordering new Control and Temp Sensor. -MJrob; ordrng 1 WPW10181986 (Temp Sensor) and 1 W11528249 (Control)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Chester, VA 23831
Chris B.
Job Details: 06/09/2022
cx compalint unit will tick and make noise inspected unit could not duplicate complaint inspected blower wheel drum gasket tightened motor bracket inspected rollers and motor and tentioner and removed baffles ran load of towels for over 30 mins could not duplicate complaint cx does have video of unit make noise but cannot duplicate called tech line spoke with scott 7733842521
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chester, MD 21619
Alexander W.
Job Details: 06/09/2022
"CX stated flapper hitting door. inspected tested and verified cx complaint. found mullion defective, installed new mullion from pre-id parts tested unit, unit is now operating as desgined job is complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Edenton, NC 27932
Austin D.
Job Details: 06/09/2022
cx was a no show.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Hanover, VA 23069
Thomas B.
Job Details: 06/09/2022
Cx complaint unit is not working properly inspected unit found control ui will not operate gives just a ' - ' on both sides tried to enter program mode will not enter and buttons do not respond cx states this all happened after big storm ordering new control qouted 409.55 cx paid 120.00 service call. Cx states she thinks she may have a extended warranty through lowes wants to check before committing to job paid 120.00 service call by CC; ordrng 1 WPW10503278 (refer elect cont brd)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chester, MD 21619
Alexander W.
Job Details: 06/09/2022
"CX stated flapper hitting door. inspected tested and verified cx complaint. found mullion defective, installed new mullion from pre-id parts tested unit, unit is now operating as desgined job is complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Edenton, NC 27932
Austin D.
Job Details: 06/09/2022
cx was a no show.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Hanover, VA 23069
Thomas B.
Job Details: 06/09/2022
Cx complaint unit is not working properly inspected unit found control ui will not operate gives just a ' - ' on both sides tried to enter program mode will not enter and buttons do not respond cx states this all happened after big storm ordering new control qouted 409.55 cx paid 120.00 service call. Cx states she thinks she may have a extended warranty through lowes wants to check before committing to job paid 120.00 service call by CC; ordrng 1 WPW10503278 (refer elect cont brd)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC3
Near Ephrata, PA 17522
Marc M.
Job Details: 06/09/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Greenville, NC 27834
Austin D.
Job Details: 06/09/2022
helped Rx will need to reorder the tub.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Silver Spring, MD 20905
Julian H.
Job Details: 06/09/2022
CX complaint about unit not cooling on RC FC is cold but not enough inspected and found an issue with fan frosting around blade removed ice fan motor is blowing fine need thermistor kit and upgraded fan blade for better airflow CX PIF; ordrng 1 WP2163777 (blade-fan) and 1 W10902214 (thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC3
Near Ephrata, PA 17522
Marc M.
Job Details: 06/09/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Greenville, NC 27834
Austin D.
Job Details: 06/09/2022
helped Rx will need to reorder the tub.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Silver Spring, MD 20905
Julian H.
Job Details: 06/09/2022
CX complaint about unit not cooling on RC FC is cold but not enough inspected and found an issue with fan frosting around blade removed ice fan motor is blowing fine need thermistor kit and upgraded fan blade for better airflow CX PIF; ordrng 1 WP2163777 (blade-fan) and 1 W10902214 (thermistor)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Stevensville, MD 21666
Alexander W.
Job Details: 06/09/2022
CX stated unit sounds like rattling when unit is being used tested inspected but cannot verify cx complaint unit is working as desgined. job is complete.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Rockville, MD 20851
Roberto I.
Job Details: 06/09/2022
"CX complaint oven not working.Tested unit on bake, the igniter turned, amp draw 3.4A but no gas flowing trough the burner. I was unable to pull the unit out since this was too tight with cabinets and countertop and also on glued to the countertop on both sides. The range must to be pulled out by the owner and the we go back. Marked all 3 pre id parts to be used on return; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 06/09/2022
Cx complaint unit is not working properly inspected unit found leaking at the water dispenser ordering dual valve cx states it does happen after getting water few drops which is normal due to gravity however cx states even when not in use for days still sees drips randomly ordering valve; ordrng 1 WPW10179146 (valve-inlt)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Stevensville, MD 21666
Alexander W.
Job Details: 06/09/2022
CX stated unit sounds like rattling when unit is being used tested inspected but cannot verify cx complaint unit is working as desgined. job is complete.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Rockville, MD 20851
Roberto I.
Job Details: 06/09/2022
"CX complaint oven not working.Tested unit on bake, the igniter turned, amp draw 3.4A but no gas flowing trough the burner. I was unable to pull the unit out since this was too tight with cabinets and countertop and also on glued to the countertop on both sides. The range must to be pulled out by the owner and the we go back. Marked all 3 pre id parts to be used on return; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 06/09/2022
Cx complaint unit is not working properly inspected unit found leaking at the water dispenser ordering dual valve cx states it does happen after getting water few drops which is normal due to gravity however cx states even when not in use for days still sees drips randomly ordering valve; ordrng 1 WPW10179146 (valve-inlt)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Easton, MD 21601
Alexander W.
Job Details: 06/09/2022
cx stated unit not disolving tablets and not adding hot water. tested inspected and verified cx complaint found F7E1 error code ran unit through diagnostic cycle code re-appeared ordering sump and control cannot resched at this time due to SO parts.; ordrng 1 W11416362 (sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Bryans Road, MD 20616
Robert A.
Job Details: 06/09/2022
"Cx complaint that the unit is not making ice at all. I inspected the unit and confirmed the complaint. I found the ice bin was empty and water is not dispensing. I harvested the IM and it completed the harvest cycle, however no water filled the ice mold. I disconnected the water valve connectors and nothing came out. I found the water had been turned off, I turned on the water supply and still no water. I removed the water filter then the water worked fine for IM filling and dispensing water. The unit needs a new water filter. The unit is working as designed, the cx will replace the water filter."
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Virginia Beach, VA 23453
Carl A.
Job Details: 06/09/2022
cx cancelled at door
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Easton, MD 21601
Alexander W.
Job Details: 06/09/2022
cx stated unit not disolving tablets and not adding hot water. tested inspected and verified cx complaint found F7E1 error code ran unit through diagnostic cycle code re-appeared ordering sump and control cannot resched at this time due to SO parts.; ordrng 1 W11416362 (sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Bryans Road, MD 20616
Robert A.
Job Details: 06/09/2022
"Cx complaint that the unit is not making ice at all. I inspected the unit and confirmed the complaint. I found the ice bin was empty and water is not dispensing. I harvested the IM and it completed the harvest cycle, however no water filled the ice mold. I disconnected the water valve connectors and nothing came out. I found the water had been turned off, I turned on the water supply and still no water. I removed the water filter then the water worked fine for IM filling and dispensing water. The unit needs a new water filter. The unit is working as designed, the cx will replace the water filter."
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Virginia Beach, VA 23453
Carl A.
Job Details: 06/09/2022
cx cancelled at door
We serviced a
WHIRLPOOL MICROWAVE
Model KMHP519ESS1
Near Gaithersburg, MD 20886
Ricardo S.
Job Details: 06/09/2022
cx doesn;t want the services
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Scottsville, VA 24590
Kyle A.
Job Details: 06/09/2022
Cx complaint of a partial display. Did confirm and replaced the control and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Alexandria, VA 22307
Lloyd B.
Job Details: 06/09/2022
"Cx complained the unit did not wash. installed new sump and tested and it fills, washes and drains. Ran diagnostics, no leaks or errors after. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model KMHP519ESS1
Near Gaithersburg, MD 20886
Ricardo S.
Job Details: 06/09/2022
cx doesn;t want the services
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Scottsville, VA 24590
Kyle A.
Job Details: 06/09/2022
Cx complaint of a partial display. Did confirm and replaced the control and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Alexandria, VA 22307
Lloyd B.
Job Details: 06/09/2022
"Cx complained the unit did not wash. installed new sump and tested and it fills, washes and drains. Ran diagnostics, no leaks or errors after. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Odenton, MD 21113
Kevin P.
Job Details: 06/09/2022
"cx complaint unit not washing, found control putting out 116 vac without the wash motor plugged in and drops to no voltage once the board is plugged in. explained to cx the unit will definitely need a control and the wash motor ohms out properly but it could still be bad and result in killing a new board and may also need to be replaced. qouted cx for the control as initial first step 487.23 and cx declined repair collected 120 service call by check #2314. job complete."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near York, PA 17402
Bernard M.
Job Details: 06/09/2022
"Replaced all parts with assist from FG, recalibrated, ran auto test and the unit checks good"
We serviced a
KITCHENAID FREEZER
Model KFCS22EVMS8
Near Arlington, VA 22207
Eric W.
Job Details: 06/09/2022
cx complan of ice on bottom of freezer inspected unit found unit has new drain found drain tub cloged up with gunk cleared drain and ice unit now working proeprly
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Odenton, MD 21113
Kevin P.
Job Details: 06/09/2022
"cx complaint unit not washing, found control putting out 116 vac without the wash motor plugged in and drops to no voltage once the board is plugged in. explained to cx the unit will definitely need a control and the wash motor ohms out properly but it could still be bad and result in killing a new board and may also need to be replaced. qouted cx for the control as initial first step 487.23 and cx declined repair collected 120 service call by check #2314. job complete."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near York, PA 17402
Bernard M.
Job Details: 06/09/2022
"Replaced all parts with assist from FG, recalibrated, ran auto test and the unit checks good"
We serviced a
KITCHENAID FREEZER
Model KFCS22EVMS8
Near Arlington, VA 22207
Eric W.
Job Details: 06/09/2022
cx complan of ice on bottom of freezer inspected unit found unit has new drain found drain tub cloged up with gunk cleared drain and ice unit now working proeprly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS06
Near Easton, MD 21601
Alexander W.
Job Details: 06/09/2022
CX stated unit not cooling intermitently tested inspected but could not verify cx complaint adjusted unit from adaptive defrost to 8hr timed defrost to see if that helps any. unit is working as desgined job is complete.
We serviced a
WHIRLPOOL DRYER
Model WGD5800BW0
Near Baltimore, MD 21212
Drew B.
Job Details: 06/09/2022
cx complaint tht unit smelled like gas one time very strongly.. they did use it agin a day or so alter and wasnt able to get a strong duplicate of smell. when arrived the gas was on ans no odor when walked in room checked with gas sniffer around supply line and also the joints and inise the unit etc . watched the unit ignite and have no issues with lighting/heating and or having gas no stop coming through. called saftey team spoke to kent 7733821543
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Washington, DC 20003
Shawn D.
Job Details: 06/09/2022
"pulled unit out checked mtor ohms and is 13 ohms all 3 ways, checked new one and ohms 13.2 all 3 ways, control is the isssue. called maintance and they brought me up a control i then installed and tested and now drums turns. ran test 12 and went through fine. went to leasing office collected payment and infomred him HIS MAINTANCE TECHS DIDNT LEAVE THE STUFF TO MOUNT THE DRYER AND WAS ALL READY UNHOOKED SO INFOMRED HIM THEY HAVE TO HOOK UP DRYER AND UNDERSTANDS. UNIT IS GOOD"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS06
Near Easton, MD 21601
Alexander W.
Job Details: 06/09/2022
CX stated unit not cooling intermitently tested inspected but could not verify cx complaint adjusted unit from adaptive defrost to 8hr timed defrost to see if that helps any. unit is working as desgined job is complete.
We serviced a
WHIRLPOOL DRYER
Model WGD5800BW0
Near Baltimore, MD 21212
Drew B.
Job Details: 06/09/2022
cx complaint tht unit smelled like gas one time very strongly.. they did use it agin a day or so alter and wasnt able to get a strong duplicate of smell. when arrived the gas was on ans no odor when walked in room checked with gas sniffer around supply line and also the joints and inise the unit etc . watched the unit ignite and have no issues with lighting/heating and or having gas no stop coming through. called saftey team spoke to kent 7733821543
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Washington, DC 20003
Shawn D.
Job Details: 06/09/2022
"pulled unit out checked mtor ohms and is 13 ohms all 3 ways, checked new one and ohms 13.2 all 3 ways, control is the isssue. called maintance and they brought me up a control i then installed and tested and now drums turns. ran test 12 and went through fine. went to leasing office collected payment and infomred him HIS MAINTANCE TECHS DIDNT LEAVE THE STUFF TO MOUNT THE DRYER AND WAS ALL READY UNHOOKED SO INFOMRED HIM THEY HAVE TO HOOK UP DRYER AND UNDERSTANDS. UNIT IS GOOD"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Winchester, VA 22602
Ezra M.
Job Details: 06/09/2022
removed water from unit; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Aldie, VA 20105
Richard B.
Job Details: 06/09/2022
"CX complant. Microwave stops on its own, Sometimes it wont start unless you push door . Inspected unit and found no light burning in microwave even when running, Found microwwave starts if right side is pushed in , Ordering door components as well as foam strip and door badge. Will use hinges on return visit, Due to location of microwave , Unit needs to come out of wall, Will need second tech RB; ordrng 1 W10886919 (bulb) and 1 W11600214 (door inner) and 1 W10359769 (foam strip) and 1 W10775493 (glass door) and 1 WPW10128850 (arm.) and 1 W10909682 (name plate)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Richmond, VA 23225
John P.
Job Details: 06/09/2022
"CX complaint unit leaking water checked unit found water leaking from diverter motor, quoted CX :Also advised to not use unit or will continue to leak water onto floor.9-19-2W10902372 297.28 sumpW11101428 81.78 spray armWPW10448645 42.29 spray armW10866124 228.94 controlW10752242 134.96 harness"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Winchester, VA 22602
Ezra M.
Job Details: 06/09/2022
removed water from unit; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Aldie, VA 20105
Richard B.
Job Details: 06/09/2022
"CX complant. Microwave stops on its own, Sometimes it wont start unless you push door . Inspected unit and found no light burning in microwave even when running, Found microwwave starts if right side is pushed in , Ordering door components as well as foam strip and door badge. Will use hinges on return visit, Due to location of microwave , Unit needs to come out of wall, Will need second tech RB; ordrng 1 W10886919 (bulb) and 1 W11600214 (door inner) and 1 W10359769 (foam strip) and 1 W10775493 (glass door) and 1 WPW10128850 (arm.) and 1 W10909682 (name plate)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Richmond, VA 23225
John P.
Job Details: 06/09/2022
"CX complaint unit leaking water checked unit found water leaking from diverter motor, quoted CX :Also advised to not use unit or will continue to leak water onto floor.9-19-2W10902372 297.28 sumpW11101428 81.78 spray armWPW10448645 42.29 spray armW10866124 228.94 controlW10752242 134.96 harness"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HV04
Near Gettysburg, PA 17325
Sal R.
Job Details: 06/09/2022
CX is having shoftwear issues. I attempted to register the appliance on the Whirlpool app. I foun d that CX is having a routing issue. I advised CX to caontact Connected Care team at 1-866-33-4591.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS01
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/09/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control and power board went to install the panel however the panel sent is for a 27 inch not a 30 inch doesn't reach across unit didn't install reinstalled old and tested unit unit heats and functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Lorton, VA 22079
Robert W.
Job Details: 06/09/2022
Replaced emitter board and rec board tested and its working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HV04
Near Gettysburg, PA 17325
Sal R.
Job Details: 06/09/2022
CX is having shoftwear issues. I attempted to register the appliance on the Whirlpool app. I foun d that CX is having a routing issue. I advised CX to caontact Connected Care team at 1-866-33-4591.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS01
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/09/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control and power board went to install the panel however the panel sent is for a 27 inch not a 30 inch doesn't reach across unit didn't install reinstalled old and tested unit unit heats and functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Lorton, VA 22079
Robert W.
Job Details: 06/09/2022
Replaced emitter board and rec board tested and its working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Charlottesville, VA 22901
Eric F.
Job Details: 06/09/2022
"Confirmed cx complaint unit not cooling properly. Found unit with low charge, compressor pulling .7 amps. Unit has sealed system leak, ordering sealed system job. Requesting 3 count sealed system job for compressor + evap.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 3countjob (Sealed system + 1 component)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Hopewell, VA 23860
Chris B.
Job Details: 06/09/2022
CX complaint unit is wobbly and will not heat dry found no screws in bracket to hold dw to counter raised feet on dw to wedge unit in spot did NOT install screws into counter top tested unit found heater does work found rinse aid dispencer empty advised cx on use and care unit working as desighned
We serviced a
WHIRLPOOL COOKTOP
Model JGD8348CDP16
Near Brambleton, VA 20148
Daniel J.
Job Details: 06/09/2022
per notes reeplaced valve burner head and ignitor all burners working but back right cusstomer made awware and wasnt concerned with it also showed email where they was billed for two valves and not one right front flamed adjust on low flames at burner cap but on high 3 to 4 inches above the rest adjusted and same reordering valve mrs unsure if the want it replaced again reordering valve; ordrng 1 Y04100184 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Charlottesville, VA 22901
Eric F.
Job Details: 06/09/2022
"Confirmed cx complaint unit not cooling properly. Found unit with low charge, compressor pulling .7 amps. Unit has sealed system leak, ordering sealed system job. Requesting 3 count sealed system job for compressor + evap.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 3countjob (Sealed system + 1 component)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Hopewell, VA 23860
Chris B.
Job Details: 06/09/2022
CX complaint unit is wobbly and will not heat dry found no screws in bracket to hold dw to counter raised feet on dw to wedge unit in spot did NOT install screws into counter top tested unit found heater does work found rinse aid dispencer empty advised cx on use and care unit working as desighned
We serviced a
WHIRLPOOL COOKTOP
Model JGD8348CDP16
Near Brambleton, VA 20148
Daniel J.
Job Details: 06/09/2022
per notes reeplaced valve burner head and ignitor all burners working but back right cusstomer made awware and wasnt concerned with it also showed email where they was billed for two valves and not one right front flamed adjust on low flames at burner cap but on high 3 to 4 inches above the rest adjusted and same reordering valve mrs unsure if the want it replaced again reordering valve; ordrng 1 Y04100184 (valve)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model MMV6190FZ1
Near Ijamsville, MD 21754
Brian R.
Job Details: 06/09/2022
cx complaint is with unit and running and unit says open or close door and it is. says its not all the time and at times the light wont come on when you oped door. she knows unti is O-O-W. tested and checked unit and found unit to have interlock issues with the switched. unit will need service kit for interlocks. as soon as part is in office will schedule. cx paid in full.; ordrng 1 W11244490 (Interlock Kit)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Rockville, MD 20852
Roberto I.
Job Details: 06/09/2022
"Cx complaint clock doesn't keep the time or turns blank. The oven sometime doesn't turn off, the key doesn't respond.Ran test mode, found F6E4 error (UI/ACU state status mismatch). Connections inspected ok. Ordering console W11297728 and copernicus ACU W11261167.; ordrng 1 W11297728 (console) and 1 W11261167 (copernicus ACU)"
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS00
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/09/2022
upper oven going over temp when bottom oven in use loud noise from fan and unit not keeping time ordering temp sendor and blower fan and returning with console; ordrng 1 WPW10286217 (blower) and 1 WP74008369 (temp sensor)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model MMV6190FZ1
Near Ijamsville, MD 21754
Brian R.
Job Details: 06/09/2022
cx complaint is with unit and running and unit says open or close door and it is. says its not all the time and at times the light wont come on when you oped door. she knows unti is O-O-W. tested and checked unit and found unit to have interlock issues with the switched. unit will need service kit for interlocks. as soon as part is in office will schedule. cx paid in full.; ordrng 1 W11244490 (Interlock Kit)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Rockville, MD 20852
Roberto I.
Job Details: 06/09/2022
"Cx complaint clock doesn't keep the time or turns blank. The oven sometime doesn't turn off, the key doesn't respond.Ran test mode, found F6E4 error (UI/ACU state status mismatch). Connections inspected ok. Ordering console W11297728 and copernicus ACU W11261167.; ordrng 1 W11297728 (console) and 1 W11261167 (copernicus ACU)"
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS00
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/09/2022
upper oven going over temp when bottom oven in use loud noise from fan and unit not keeping time ordering temp sendor and blower fan and returning with console; ordrng 1 WPW10286217 (blower) and 1 WP74008369 (temp sensor)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Winchester, VA 22602
Ezra M.
Job Details: 06/09/2022
"unit not heating. found thermal cutoff failed, no continuity. verified unit still under Rent-a-Center second year warranty, replaced thermal cutoff and tested. heating properly. also advised cust to have vents cleaned; ordrng 1 279816 (thermal cut off hi), used 1 279816 (thermal cutoff) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Seldovia, AK 99663
Robert A.
Job Details: 06/09/2022
Cx complaint that the unit is not draining well. I inspected the unit and confirmed the complaint. I found no error codes and ran a service cycle. The cx was concerned about how some water still remains in the outer tub after the wash cycle is completed. I show her the use and care guide how it recommends cx to run 'drain/spin' if they feel the unit is leaving too much water after the cycle is completed. I calibrated the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Potomac, MD 20854
Roberto I.
Job Details: 06/09/2022
"CX complaint oven stops working during preheat and shows F6E1 on display.Ran test mode, found F6E1and F3E0 error.Unable to pull unit out in order to test components from control board. The unit is installed on legs extensions, several shims and slided on 2 wooden boards 1 1/2 inch wide. The refrigerator is the left side and the unit cannot be pulled out by one person because it can fell and cause damage to the property. Called office (part auth.) to ask for a 2nd tech, was told me that the cx must to pull the unit out and make it accessible for service since this is an installation issue. Advised cx, he was unhappy. If we go back please try to pre id temp sensor W11598120; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Winchester, VA 22602
Ezra M.
Job Details: 06/09/2022
"unit not heating. found thermal cutoff failed, no continuity. verified unit still under Rent-a-Center second year warranty, replaced thermal cutoff and tested. heating properly. also advised cust to have vents cleaned; ordrng 1 279816 (thermal cut off hi), used 1 279816 (thermal cutoff) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Seldovia, AK 99663
Robert A.
Job Details: 06/09/2022
Cx complaint that the unit is not draining well. I inspected the unit and confirmed the complaint. I found no error codes and ran a service cycle. The cx was concerned about how some water still remains in the outer tub after the wash cycle is completed. I show her the use and care guide how it recommends cx to run 'drain/spin' if they feel the unit is leaving too much water after the cycle is completed. I calibrated the unit for the cx. The unit is working as designed.