Service History 148 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Gloucester, VA 23061

Lucas R.

Job Details: 10/03/2023

"cx complaint moisture on fc gasket, checked unit fc temp at -1, unpluuged condensor fan and ran compressor in test 4, mullion in between doors cool to touch after 15 min, called techline spoke with chris, unit sent for lead review, advised cx w.p will contact in 3-5 business days with resolution"

We serviced a

MAYTAG WASHER

Model MHWC7500YW0

Near Arlington, VA 22204

Lloyd B.

Job Details: 10/03/2023

Cx complained the unit had an error. Inspected the unit and fhe F06 error was for tachometer failure. Unit needs new motor. Cx declined service. Job complete; ordrng 1 WPW10192987 (motor)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Centreville, VA 20120

Demonte S.

Job Details: 10/03/2023

Installed Water Valve. Tested the unit . No leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Hanover, MD 21076

Israel R.

Job Details: 10/03/2023

"Customer complaint unit is leaking from the heater. found gold bushing on the heater. Needs service pointer to replace heater. Installed new heater with the updated bushing. Unit is back to normal operations. collected 139."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Topping, VA 23169

Lucas R.

Job Details: 10/03/2023

"replced motor, tested, unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2745FQ1

Near Baltimore, MD 21202

Emmanuel R.

Job Details: 10/03/2023

"Cs unit wont spin, confirmed complaint. I found the suspension has failed. Ordering suspension so thw tub is upright and retest.; ordrng 1 W10780046 (suspension)"

We serviced a

AMANA RANGE

Model AEP222VAW5

Near Hertford, NC 27944

Branden R.

Job Details: 10/03/2023

came out and replaced bake element on unit tested unit is now running as designed .

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Towson, MD 21286

Neil H.

Job Details: 10/03/2023

the braket that goes on the outter glass not holding inner glass properly; ordrng 1 W11176456 (glass-door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Millersville, MD 21108

Dustin F.

Job Details: 10/03/2023

"cx complaint: unit not making ice.Inspected unit, confirmed CX complaint. found ice jammed in unit and arm stuck. tried jumping icemaker and it wouldnt budge. Replaced icemaker with pre id and tested unit. unit now working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Aberdeen, MD 21001

Justin S.

Job Details: 10/03/2023

unit still active when i arrived and has some ice in the bin. the freezer temp is at 24f and refrigerator temp is 38f when i arrived. low side pressure is -15psi high side pressure is 90psi. compressor amp draw of .55aac. very poor frost pattern. unplugged the unit and pressures didnt equilize very good. pressurized the unit to 140psi with nitrogen and bubble checked all connections without finding a leak. waited 20 minutes and the unit dropped 3 psi. called tech support and spoke with a nate. under review.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV00

Near Upper Marlboro, MD 20772

Davonte

Job Details: 10/03/2023

"cx complained unit was over filling with water causing water to go into ice tray, confirmed cx comnplkaint after doing water fill test. after replacing IM unit wouldnt fill will water. unit would harvest but not fill. after replacing water valve, i jumped v to l on icemaker and unit filled with water. im is defective.unit will need new IM; ordrng 1 WRX735SDHV00 (icemaker)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Hopewell, VA 23860

John P.

Job Details: 10/03/2023

CX complaint unit not working checked unit found mag bent off of wave guide tunnel allowing escape causing control to cycle off and on. Called techline talked to Robert said was being turned over to safety due to leaking radiation. And tunnel being bent. And is non repairable

We serviced a

WHIRLPOOL DISHWASHER

Model WFG320M0MS0

Near Parkville, MD 21234

Neil H.

Job Details: 10/03/2023

replaced the control couldn't test unit it's in maintenance shop

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Rhoadesville, VA 22542

Robert W.

Job Details: 10/03/2023

"Cx Complaint is the oven not getting to termp, Inspected unit and tested to make sure oven is coming on and bake is working and broil is working temp in oven warm. Pulled unit and ohm out temp sensor and found its testing room temp should be reading higher, Replace temp sensor and tested unit is heating properly."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 10/03/2023

"Cx complains that the unit fill and fill with water, wont stop.. inspected unit, the valve filters and pressure hose cks ok, the cold valve stuck open... The unit continues to fill with water. Unplugged order part; ordrng 1 w11513255 (valve assy)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Dickerson, MD 20842

Ricardo S.

Job Details: 10/03/2023

"Cx complains that the upper rack falls down, inspected unit, the adjuster on the right side is broken, replaced adjuster kit. unit cks ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Rockville, MD 20851

Roberto I.

Job Details: 10/03/2023

"CX complaint unit not working, runs at room temp.Found unit unplugged. Plugged in and tested compressor and fans, the all worked. Removed Fc evap cover and ran test #4 . No frost pattern at all during step 5. No signs of refrigerant leak around compressor area, Fc evap ad drip pans. Spoke to JH, advised to order compressor and Rc evap. Ordering compressor W10832994, UV drier WPW10143759, Rc evap W11492867, and access valve W11506635. **SEALED SYSTEM TECH** and **3 COUNTS**. Parts and labor CBE. Collected $120; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (UV drier) and 1 W11492867 (Rc evap) and 1 W11506635 (access valve) and 1 sealed system tech and 1 3 counts"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDS11

Near Falls Church, VA 22042

Lloyd B.

Job Details: 10/03/2023

"Cx complained of condensation. Inspected the unit and found after the door was reversed, there was a gap the entire lenght on the left side. Applied heat to the gasket and the gap closed. Informed the cx to leave the door closed as long as possible. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW0

Near Arlington, VA 22201

Christian C.

Job Details: 10/03/2023

Cx complaint unit oven is not heatin up. Inspected unit tested bake element reading 23.4ohms. Ran bake at 350 and no voltage coming out from control. Getting 240VAC to unit. Quoted cx and they will not be going through with repair. Cx paid for service call. If cx calls back order W11594187-control.

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPA00

Near Deltaville, VA 23043

Lucas R.

Job Details: 10/03/2023

"cx complaint unit not making ice, checked unit found no water coming in, removed filter, water became better, let run for a few minutes, pressure fell indicating failure in valve and or filter head, also ordering previous parts suggested by techline.; ordrng 1 W10897719 (valve) and 1 W11266112 (housing) and 1 W11034363 (control)"

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS00

Near Crofton, MD 21114

Leon

Job Details: 10/03/2023

Clent complaint was the front right burner was taken too long to ignite Confirm issue and didn't see any issue while wa is there but I didn't see that each one of the burner heads were kind of burnt up I cleaned off each burner head and The front right still had took some time to stand once I cleaned it. He got better ordering new burner heads.; ordrng 1 W11084064 (Burner head) and 1 W11084066 (Burner head) and 1 W11084065 (Burner head)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Frederick, MD 21703

Ricardo S.

Job Details: 10/03/2023

"Cx complains that the unit ice maker not working properly, inspected unit, ran test mode, found an error code e5 ice maker thermistor shorted, ran test#57 and rotate ok.. fill tube and valve cks ok. per tech sheet the unit has a faulty ice mkaer thermistor.. order part; ordrng 1 w11658802 (ice maker)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Virginia Beach, VA 23462

Orbie

Job Details: 10/03/2023

cx complaint unit had popping noise and breaker tripped. found no appaerent issues anywhere in unit. RF element was not turning on. replaced switch and element just incase. called safety spoke to eric to document findings. plugged unit back in to find RF element still not working. ordering harnesses and control to complete repair; ordrng 1 W11134845 (harns-wire right) and 1 W11529071 (harness main) and 1 W11548749 (control)

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS0

Near Great Falls, VA 22066

Simon

Job Details: 10/03/2023

CX complaints trash compactor not compact trash .Inspected unit and replaced the lower switch .unit good to go.CX paid for labor.SZ

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Hampton, VA 23666

Justin W.

Job Details: 10/03/2023

cx complaint unit makes noise but only in towel cycle. checked unit to find no error codes. no visible oil on gearcase. ran test cycle to find no current issues. placed 3 bath towels and 2 hand towels in unit. placed unit in towel cycle. cx stated noise starts when unit begins agitation. found under unit filled to a certain level belt started to slip. replaced cam and belt. tested unit to find unit needs motor. ordering motor to complete repair; ordrng 1 W11283592 (motor-drve)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW3

Near Centreville, VA 20121

Demonte S.

Job Details: 10/03/2023

Installed the Lower Harness. Tested the unit. No leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW2

Near Fort Washington, MD 20744

Shawn D.

Job Details: 10/03/2023

"cx complaint had off balance load she thinks and now washer wont turn on. inspected unit and confimred washer wont turn on outlet power is good. checked power to unit and has 120, ui panel has 5vdc and 12v.8vdc ui panel is bad. looked over rest of waser to find the gearcase is leaking oil snapped pics washer is on its last leg. tried removing wash plate and is stuck. gave cx quote for repair and wants to call maytag/lookinto a new wahser.; ordrng 1 W10902814 (washplate 90.08) and 1 W11393685 (gearcase 263.77) and 1 W10734521 (slider 19.94) and 1 W11112656 (console 376.61)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Gaithersburg, MD 20878

Julian H.

Job Details: 10/03/2023

"CX complaint about unit forming frost & condensation on inside FC confirmed issue aligned unit leveled properly also move washers from position to rise doors higher apply silicone to liner for proper seal & use heat gun to recover shape on FC gasket apply grease to hinges from VS working properly; ordrng 1 W10841140 (adhesive(JH VS)) and 1 WP99003172 (silicone GREASE (JH VS)), used 1 W10841140 (ADHESIVE(JH VS)), and 1 WP99003172 (SILICONE grease (JH VS )) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Potomac, MD 20854

Julian H.

Job Details: 10/03/2023

CX complaint about some of the lights out inspected & found top led's on RC & FC lights out followed svc pointer that talks about all leds replacement P&L covered by scode replaced them all from preid & working

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Rockville, MD

Julian H.

Job Details: 10/03/2023

CX complaint about lf burner is not working inspected on high found that burner is not getting power confirmed 240vac to unit also found a short on inner burner need parts; ordrng 1 WPW10434452 (switch-inf LF) and 1 W11517959 (ELEMENT LF)

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Lexington Park, MD 20653

Shane B.

Job Details: 10/03/2023

installed all ordered parts. restored power and ran calibration and service cycle. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Bethesda, MD 20817

Brian F.

Job Details: 10/03/2023

"Cx states lights out in both compartments, inpsected and confirmed. Replaced top 3 LED's in RC, ordering replacements for remaining LED's. Unit outside of 5 year window for SP.; ordrng 3 W11632139 (LED kit)s"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near ,

Shawn D.

Job Details: 10/03/2023

"arrived cx said unit is still making noise, replaced suspension first then chcecked for error codes and had f9e1 so cleared code and ran auto test and went through fine with no noises. i ran drain and spin and no noise when spinning. i then ran quick wash and when agitating grinding noise happened all the time when agitating. noise is coming from gearcase. ordering gearcase clutch and motor for return all parts instock so rescheuled for 10/10/23; ordrng 1 W11449840 (gearcase) and 1 W10721967 (clutchkit) and 1 W11283592 (motor)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Edgewater, MD 21037

Alexander D.

Job Details: 10/03/2023

"cx complaint unit takes more than 1 cycle to dry clothes and cx keeps getting check vent message. cx blew out vent with his leafblower and message went away for a little bit but eventually came back. inspected unit, heating good. checked airflow coming out of vent and its too high to feel the airflow but it looks weak, barely pushing flaps on vent cover open. advised cx to get vent professionally cleaned and call back if issues persist. also advised to try unit on timed dry and see if thats any better. if cx calls back, send tech with moisture sensor harness(WPW10298258) and thermistor(WP8577274)"

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Edgewater, MD 21037

Alexander D.

Job Details: 10/03/2023

"cx complaint unit thawed out and milk they had inside spoiled. inspected unit and verified complaint. unit unplugged upon arrival. cx said unit appeared to be running when they found it thawed out so thermostat should be good. plugged unit in, compressor started running but unit did not get cold inside. called techline. TL said thermostat and inverter should be good. advised to order compressor and have SS tech check pressures and charge with nitrogen to check for leaks. ordering compressor, drier, process stub and nitrogen. call cx to schedule return visit once we have eta on parts; ordrng 1 W11599968 (compressor) and 1 W11109499 (drier) and 1 W11506635 (process stub) and 1 NITROGEN (NITROGEN)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Annapolis, MD 21401

Alexander D.

Job Details: 10/03/2023

"cx complaint unit shaking alot and walking. inspected unit and verified complaint. found suspension bouncing and hub stripped. dont see any oil leaking or play in gearcase. alot of fabric softener leaked down sides of tub and got on components under unit because cx was putting fabric softener in bleach dispenser. had cx rinse out clogged up tub ring. quoted cx 405.83 for replacing suspension and hub. cx paid 139.00 service call with c/c and wants to shop around before continuing with repair. advised cx service call is good for 30days, if cx calls back they will owe 266.83"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Potomac, MD 20854

Julian H.

Job Details: 10/03/2023

CX complaint about unit not starting cycle put unit on a cycle only thing it does will be cycle timed pulsate on/off & makes a clicking sound went to drain pump unplugged & same thing happened checked terminal block when this happens read 122vac all the time issue with control board replaced from preid tested & working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Cobbs Creek, VA 23035

Lucas R.

Job Details: 10/03/2023

"cx complaint unit not making ice, checked unit found temps at -2 and 35, all fans door switches etc. passed. 120 vac to fc icemaker, icemaker not turning.; ordrng 1 W11578780 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Gloucester, VA 23061

Lucas R.

Job Details: 10/03/2023

"replaced auger assembly and bucket, tested, unit working as designed."

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Severn, MD 21144

Dustin F.

Job Details: 10/03/2023

"Inspected unit, need 2 tech contacted office spoke to CT, scheduled CX 10/18/203;"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Maryland City, MD 20724

Israel R.

Job Details: 10/03/2023

Customer complaint unit is not drainning and water is left behind. I ran test and found no erro codes i found water above the filter. I ran test adn found the unit is drainining slow. I clear the tube and installed new drain pump. Unit is draning better and is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW1

Near Bethesda, MD 20816

Samuel R.

Job Details: 10/03/2023

cx complaint unit door handle came off.inspected unit and found door handle wasnt put on correctly.tightend handle properly.tested unit and now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Potomac, MD 20854

Brian F.

Job Details: 10/03/2023

"Cx states water dispenser not working properly, not making ice. Occasionally dispenser will stop, can be fixed by opening and closing doors when it happens. Ice bin empty, ice maker stuck mid harvest position, unable to complete test 120. Ordering UI and ice maker.; ordrng 1 W11099702 (UI) and 1 W10898228 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Richmond, VA 23220

Chris B.

Job Details: 10/03/2023

replaced door unit working as desighned

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Bethesda, MD 20816

Samuel R.

Job Details: 10/03/2023

cx complaint unit moves when washing rugs.inspected unit and got no error codes.unit is balanced properly.suspension checks out good.ran service test and checked out good.calibrated uit and ran drain/spin cycle.unit is working as it should.advised cx to load unit properly and balanced.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2665XEM8

Near Rockville, MD 20850

Julian H.

Job Details: 10/03/2023

CX complaint about lh side door not closing properly & rh gasket not closing properly found that mullion strip was stiff latch were hard causing door not to close easily & staying open also found rh side gasket tearing not sticking to cabinet & causing an issue with temperature replaced parts from preid formed gasket with heat gun bto shape working properly

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Chester, VA 23831

John P.

Job Details: 10/03/2023

Check unit found unit has stiff right back suspension rod ordering suspension rods; ordrng 1 W11217817 (Suspension)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ13

Near Richmond, VA 23236

John P.

Job Details: 10/03/2023

"CX complaint cover not staying on, confirmed complaint ordering screw and cover; ordrng 1 W11592374 (Hinge) and 1 WP8281196 (Screw) and 1 WP489349 (Screw)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Elizabeth City, NC 27909

Branden R.

Job Details: 10/03/2023

"cx complaint unit not cycling , checked unit and found no error codes stored to unit checked gearcase and everything checked good found cx dont have no hot water hooked up but has unit set to cool . advised cx unit will time out due to no hot water and set unit to tap cold tested and unit is now running as designed ."

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near Washington, DC 20016

Samuel R.

Job Details: 10/03/2023

cx complaint unit is not heating.inspected unti and found unit getting 244v.got no error codes and tested unit.used my temp meter and article of clothing and found unit to heat properly.unit is good

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Midlothian, VA 23112

John P.

Job Details: 10/03/2023

CX complaint unit not working checked unit found wire not seated on water valve seated wire tested unit found panel dented also found retainers not holding toekick in place ordering panel and retainers; ordrng 1 W11613483 (Panel) and 3 WPW10503548 (Retainer)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Cabin John, MD 20818

Brian F.

Job Details: 10/03/2023

"Cx states low cool FC, 29* in FC at time of visit. Removed FC evap cover, found ice cap on top of evap, called tech line, ran test 40, evap not making frost pattern during test 40, tech line recommended having sealed sytem tech check refrigerant charge, ordering FC evap and process tube just in case (both are CBE). Called office, scheduled return for 10/11.; ordrng 1 W11035643 (evaporator CBE) and 1 W10735062 (tube CBE)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Cabin John, MD 20818

Brian F.

Job Details: 10/03/2023

"Cleared frost from evap, installed heater and bimetal. Called tech line, tested, unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Manakin-Sabot, VA 23103

Joseph D.

Job Details: 10/03/2023

Leveled calibrated reversed hot and water valves unit now working properly customer instruct adjusted hoses from hitting wall and raise drain in standpipe

We serviced a

MAYTAG DRYER

Model MED7100DW0

Near Gaithersburg, MD 20878

Julian H.

Job Details: 10/03/2023

CX complaint about a screeching sound inspected & identified noise from pulley belt wearing out replaced from preid & working properly CX PIF THRU APP

We serviced a

KITCHENAID RANGE

Model KFGG500ESS3

Near Goochland, VA 23063

Joseph D.

Job Details: 10/03/2023

Found main control with no error codes but intermittently resetting itself possible break and power cord under load or faulty control board. Replaced both unit working properly currently outlet behind oven not functional using separate outlet unit now working properly

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Gaithersburg, MD 20878

Julian H.

Job Details: 10/03/2023

CX complaint about unit making a screeching sound inspected found an issue with pulley & belt but also with plastic pulley on the mototr replacing with metal pulley motor part CBE CX PIF THRU APP; ordrng 1 W11283592 (motor-drve CBE)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Laurel, MD 20723

Israel R.

Job Details: 10/03/2023

Customer complaint unit is leaking. I tested the unit and found the unit is not leaking. I ran quck wash and auto test and the unit is not leaking. I found the sink is backing up and is not drainining fast. The unit is not drainining the tub completly. Customer needs to fix the drain on the sink. Unit is good.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Sandy Hook, VA 23153

Joseph D.

Job Details: 10/03/2023

Leveled calibrated and reset unit customer instruct on UI usage unit now starting properly

We serviced a

JENNAIR COOKTOP

Model JGD3536WS01

Near Chevy Chase, MD 20815

Brian F.

Job Details: 10/03/2023

"Cx states food fell into downdraft, inspected and confirmed. No access to underside of unit, was able to pull it out from the top with a pair of tongs. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Fallston, MD 21047

Justin S.

Job Details: 10/03/2023

CX complaint knocking or thumping noise - top load washer - during spin. Upon arrival ran diagnosiis. No codes stored and no codes appeared. Instructed cx able load placment and amount in washer machine.

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Richmond, VA 23220

Chris B.

Job Details: 10/03/2023

replaced inner glass unit working as desighned collected 150 labor check

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Catonsville, MD 21228

Emmanuel R.

Job Details: 10/03/2023

"Replaced all led light , unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Woodlawn, MD 21244

Emmanuel R.

Job Details: 10/03/2023

Replaced damper and tested unit. Unit is now working properly.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Glen Allen, VA 23059

Joseph D.

Job Details: 10/03/2023

Unit with harness shorted to cabinet at right front burner must return with harness; ordrng 1 W11596058 (Harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Laurel, MD 20707

Israel R.

Job Details: 10/03/2023

Customer complaint unit is not drying correctly and is not washing. I found the unit was loaded inneficientlt there were plated over and also spoons coming thought he bottom preventing the middle arm spinning. I adviced customer to load the unit without stacking and also found rinse aid is not full adviced the customer to customer to add rinse aid. Unit is working fine.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Virginia Beach, VA 23464

Austin D.

Job Details: 10/03/2023

"replaced all parts such as the evap, compressor, and drier. put the unit back together and tested with a pressure test. unit passed. vac the system and then added r600. pressure holding at -6 on the low side. unit is good to go. advised cx to monitor the unit for 24 hours prior to filling with product"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Richmond, VA 23221

Chris B.

Job Details: 10/03/2023

cx comp unit will not work at all and was very loud insp unit conf cx comp found nut backed out of splutch replaced splutch and added loctite to nut tested calibrated unit working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Midlothian, VA 23112

John P.

Job Details: 10/03/2023

Cx-compliant unit not working checked unit found wire not seated on heater seated wire tested unit working as designed also advised CX in the need to use rinse aid to further help in drying of dishes

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Glen Allen, VA 23059

Joseph D.

Job Details: 10/03/2023

Unit with control lock unable to remove control lock software going into a loop must replace main control quoted customer customer declined paid $120 cash

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Woodlawn, MD 21244

Emmanuel R.

Job Details: 10/03/2023

"Cs unit is not making ice, confirmed complaint. I found the icemaker wont cycle. Its getting volatge but motor is dead. Replaced icemaker and tested. Icemaker cycled and filled, advised allow 24hrs for icemaker to make ice."

We serviced a

WHIRLPOOL MICROWAVE

Model WMT50011KS02

Near ,

John P.

Job Details: 10/03/2023

Confirmed trim twisted dropped off new trim as unit not fully installed confirmed with builder and was advised to leave trim

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Moseley, VA 23120

John P.

Job Details: 10/03/2023

"Upon arrival CX stated that freezer is not freezing, and showed picture of ice container in freezer as a solid block of ice checked temperatures and amp draw found Ff 33 fr 0-1 unit set to 34 & 1 degrees , compressor pulling .9amps. further inspected unit found freezer ice maker fill tube not in cup of ice maker causing water to go into ice container in freeze as a solid block, seated fill tube into ice maker cycled ice maker ice maker filled called tech line talked to Chris stated that based off temps and and draw unit working as designed."

We serviced a

WHIRLPOOL COOKTOP

Model KICU500XSS01

Near Fallston, MD 21047

Justin S.

Job Details: 10/03/2023

cx complaint broken or missing parts - cooktop�glass broken.; ordrng 1 WPW10328372 (cooktop(419.14))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Elizabeth City, NC 27909

Branden R.

Job Details: 10/03/2023

came out and replace parts on unit. tested unit is now running as designed .

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Westminster, MD 21158

Brian R.

Job Details: 10/03/2023

took temp readings first of 14 in freezer 42 in fridge but she had open a bit 26 through ice maker and fan not sounding like its hitting high speed. have a temp issue and ice maker stopped. found issues this time and will order parts needed. concesssion as soon as parts are in office will schedule.; ordrng 1 W11578030 (Evap Fan) and 1 W10846539 (Ice Maker Fan) and 1 W11658802 (Ice Maker)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM00

Near Richmond, VA 23221

Chris B.

Job Details: 10/03/2023

replaced right side rc door gasket and filter head tested unit insp for leaks unit working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Virginia Beach, VA 23451

Orbie

Job Details: 10/03/2023

"cx complaint unit not working possibly needing a compressor. verified complaint. 75*F in FC, 70*F RC. unit needs sealed system repair. called parts warehouse talked to chris. getting dryer, both evap and compressor from warehouse stock. ordering coupler and evap as well. cx paid diag fee. all parts CBE. called office to schedule. 10/11/23.; ordrng 1 4387444 (evap repar) and 1 w11506635 (coupler)"

We serviced a

JENN-AIR RANGE

Model JGS1450FS0

Near Arlington, VA 22201

Christian C.

Job Details: 10/03/2023

"Installed bezels, display, and console. All buttons now working."

We serviced a

MAYTAG WASHER

Model MHW5630HC1

Near Richmond, VA 23231

Chris B.

Job Details: 10/03/2023

cx comp unit will not dispence softner insp unit conf cx comp apon arrival unit had softner after just finishing load ran unit threw test mode and same softner still in dispncer ordering valves and dispencer assmbly to complete repair; ordrng 1 W11316255 (hot valve) and 1 W11316256 (cold valve) and 1 W11316600 (drawer)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Chesterfield, VA 23832

John P.

Job Details: 10/03/2023

Confirmed dent in outer panel ordering panel.; ordrng 1 W11647685 (Panel)

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Charlottesville, VA 22901

Eric F.

Job Details: 10/03/2023

"Confirmed cx complaint unit front left burner not heating. Found burner not making good contact with burner recepticle. Adjusted position of burner and recepticle, tested unit, unit working as designed."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Lexington Park, MD 20653

Shane B.

Job Details: 10/03/2023

cx complaint is the interior light being stuck on and not allowing cycle to start. cx is also having issues with changing settings. checked for codes and found F2E1 stuck key. took several attempts to get into diagnostics. tried 3 times to start a normal cycle before unit would work properly. i replaced the door switch with preIDed part. tested door several times. light turned off when clsoed every time. cycles started and stopped when door was opened/closed. ordering overlay for return visit to address F2E1 code and cx issue with changing settings. scedule when approved/part available.; ordrng 1 W11158457 (overlay)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Timberville, VA

Danny R.

Job Details: 10/03/2023

"i found an open element on the dryer and not heating repleced heater checksok; ordrng 1 279838 (element,heater) and 1 drvs (drvs), used 1 279838 (ELEMENT) from stock"

We serviced a

AMANA DISHWASHER

Model ADB1500AWS

Near Upper Marlboro, MD 20774

Sherwood

Job Details: 10/03/2023

"cx complaint wont open. arrived confirm dw door latch is defective and will not open, got dw open. cx will need a new door latch. gave cx quote. cx will owe 110.00 labor on return visit.; ordrng 1 WPW10275768 (latch)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Waynesboro, VA 22980

Danny R.

Job Details: 10/03/2023

installed parts checksok

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Glenarden, MD 20706

Sherwood

Job Details: 10/03/2023

cx complaint will not turn on. arrived and unit turns on and bake/ boil is working but when you turn onr of the knob for the cooktop unit completely cuts off. after further inspection found that switch harness has been bypassed and is tripping breaker. unplugged unit and advised cx not to use this unit until harness is replaced. gave cx quote and they will call in if they wish to proceed with repair.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEM04

Near Washington, DC 20012

Brian F.

Job Details: 10/03/2023

"Cx states water tank insulation came off, frost in FC, inspected and confirmed. Entered diagnostic mode, bimetal closed, defrost heater heating, compressor and condenser fan working, evap fan spinning, damper opening and closing, thermistors reading correct temps. Found right fridge door gasket developing tears. Ordering water tank insulation and fridge gasket.; ordrng 1 W10830162 (gasket-fip) and 1 WPW10163893 (insulation)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Richmond, VA 23236

Chris B.

Job Details: 10/03/2023

cx comp unit door will just fall insp unit conf cx comp found left door hinge spring not captured in bracket right hinge is working as desighned ordering left hing to complete repair; ordrng 1 W11573703 (left door hing)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Oakton, VA 22124

Richard B.

Job Details: 10/03/2023

"CX complant. Temps off in fresh food compartment , Measured temps in fresh food and temps in drawer section are colder than temps set to , Ordering control harness with thermister . CX paid in full. RB; ordrng 1 WPW10224292 (harness with thermister)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Ellicott City, MD 21043

Emmanuel R.

Job Details: 10/03/2023

"Cs unit wont complete a cycle, couldnt confirm complaint. Found error code f5e2 door switch stuck closed. Tested unit, unit passed test cycle and completed . No error codes returned. Advised customer to open the door between cycles. Door switch tested good. Unit is now working poperly."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Waynesboro, VA 22980

Danny R.

Job Details: 10/03/2023

installed parrts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Clinton, MD 20735

Shawn D.

Job Details: 10/03/2023

cx complaint unit is not making ice again. inspected unit and confirmed no ice in bin freezer is 7 degrees and fridge is 39. i found ice maker stuck mid cycle with cubes inside snapped pic. cx said she went out of town and nephew was here when issue happened. unit needs a ice maker. grabbed pre ic ice and installed and tested and ice maker cycled and filled with water just fine but new arm on ice maker is really close to the ice mold but worked fine cx will keep an eye on it. unit is good to go

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Staunton, VA 24401

Danny R.

Job Details: 10/03/2023

wp will cover repair to unit will need center burner and cook top; ordrng 1 W11041453 (warm zone)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Ellicott City, MD 21042

Emmanuel R.

Job Details: 10/03/2023

"Cs unit is not dispensing ice and loud rattling noise, confirmed complaibnt. I found the auger shaft was sitting too low so it wasnt making contact with the icebin. I was able to raise and adjust the shaft so it spline perfectly. Also found the sheet metal under thge compressor is vibrating excessively. I installed some sticky foam pads under and around compressor to dampen the rattle. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Harrisonburg, VA 22801

Danny R.

Job Details: 10/03/2023

unit has same issuess wp said order control and motor . we just installed control its covered and motor parts afre covered for lten years cx alrrady paid diag and labor before; ordrng 1 W11419171 (control) and 1 W11195971 (stator) and 1 W11260238 (rotor)

We serviced a

JENN-AIR RANGE

Model JGRP648HL05

Near ,

Lucas R.

Job Details: 10/03/2023

"cx complaint left oven not heating, checked unit found ignitornot sparking, clicking in back, found Y wire unseated from ignitor, reseated wire, tested, unit working as designed."

We serviced a

KITCHENAID OVEN

Model KEMS308SSS04

Near Alexandria, VA 22315

Lloyd B.

Job Details: 10/03/2023

Cx complained the unit did not heat. Installed new magnetron and inverter and tested and it heated a glass of water. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Great Mills, MD 20634

Shane B.

Job Details: 10/03/2023

"cx complaint is the drum being very loose and poor drying. confirmed complaint. large gap at the rear of the drum. found broken roller at the rear and the bearing at the front is missing allowing the basket to be very loose and socks to fall from the drum. unit is heating. meter shows poor air flow for all dryers. advised cx have the vent cleaned ASAP. ordering rollers and bearing. schedule when parts are available.; ordrng 1 279441 (bearing ring) and 1 349241T (support,roller)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Clifton, VA 20124

Demonte S.

Job Details: 10/03/2023

Installed Gasket. Heated Gasket Seal with Heat Gun. Unit is Sealed. Unit is working as Designed.

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