We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Westminster, MD 21158
Brian R.
Job Details: 06/10/2022
cx complaint is cooling is off and on. says when unit runs it cools great then will stop. found FF section warm and entire Freezer full of frost and ice and things froze.tersted and checked over unit. will order parts needed. as soon as parts are in office will schedule. cx will have unit defrosted on return.; ordrng 1 W11250314 (Door Gasket Grey) and 1 W11446726 (Control) and 1 W11262026 (Control Damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Baltimore, MD 21229
Shane M.
Job Details: 06/10/2022
cx complaint still isnt making ice. replaced icemaker from vanstock.; used 1 w10873791 (icemaker) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Clarksburg, MD 20871
Julian H.
Job Details: 06/10/2022
BRAND NEW WASHER NOT INSTALLED YET BECAUSE ISSUE CX complaint about lid not closing all the way inspected and found an issue with hinges and also noticed that lid is bowed causing not to sit down need parts; ordrng 1 W11551369 (hinge left) and 1 W11551376 (hinge right) and 1 W11404468 (lid)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Woodlawn, MD 21244
Shane M.
Job Details: 06/10/2022
cx complaint the unit isnt washing proper & isnt drying dishes proper. found error code 7-1. raned test cycle element activated at the end. found unit not hooked up too HOT water. i also found cx not using rinseaid. cx will need a plumber. gave cx a quote for repairrs W10906426
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Baltimore, MD 21229
Shane M.
Job Details: 06/10/2022
cx complaint still isnt making ice. replaced icemaker from vanstock.; used 1 w10873791 (icemaker) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Clarksburg, MD 20871
Julian H.
Job Details: 06/10/2022
BRAND NEW WASHER NOT INSTALLED YET BECAUSE ISSUE CX complaint about lid not closing all the way inspected and found an issue with hinges and also noticed that lid is bowed causing not to sit down need parts; ordrng 1 W11551369 (hinge left) and 1 W11551376 (hinge right) and 1 W11404468 (lid)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Woodlawn, MD 21244
Shane M.
Job Details: 06/10/2022
cx complaint the unit isnt washing proper & isnt drying dishes proper. found error code 7-1. raned test cycle element activated at the end. found unit not hooked up too HOT water. i also found cx not using rinseaid. cx will need a plumber. gave cx a quote for repairrs W10906426
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Greenville, NC 27834
Ronnie B.
Job Details: 06/10/2022
"cx continued complaint of unit off balance/ excess vibration. checked unit and no codes stored at this time. no oil from gearcase, suspension is good. floor is a pontential cause as is not a level floor and is a little soft not a completely solid surface. called techline to document. s/r 7733850411."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Robert A.
Job Details: 06/10/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Randallstown, MD 21133
Drew B.
Job Details: 06/10/2022
"cx complaint that unit is making loud onise and also loeaking from underneath i found no issues with valves, hoses, pumps etc. but in testing found bearings to be extremely loud and possibly leakingfrom transmisson will need the new transmisson and call to reschd when parts in this is wrrnty per cx pop provided; ordrng 1 W11449840 (gearcase) and 1 W10721967 (cam pulley)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Greenville, NC 27834
Ronnie B.
Job Details: 06/10/2022
"cx continued complaint of unit off balance/ excess vibration. checked unit and no codes stored at this time. no oil from gearcase, suspension is good. floor is a pontential cause as is not a level floor and is a little soft not a completely solid surface. called techline to document. s/r 7733850411."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Robert A.
Job Details: 06/10/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Randallstown, MD 21133
Drew B.
Job Details: 06/10/2022
"cx complaint that unit is making loud onise and also loeaking from underneath i found no issues with valves, hoses, pumps etc. but in testing found bearings to be extremely loud and possibly leakingfrom transmisson will need the new transmisson and call to reschd when parts in this is wrrnty per cx pop provided; ordrng 1 W11449840 (gearcase) and 1 W10721967 (cam pulley)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFI2089WES0
Near Towson, MD 21204
Sal R.
Job Details: 06/10/2022
"Per office , I was able top access and replace the door gasket. CX asked me to look at the icemaker. I found that the the icem aker has faild. I am ordering 1 icem aker (WPW10190981). Service and labor covered under C/B. CX is paid in full. I set a return date for 6/16; ordrng 1 WPW10190981 (icemaker 10 @ tribs)"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 06/10/2022
CX Concern the units Ice bin frozen solid and the unit not cooling correctly. defrosting in fc and freezing in ff.. found in diag the thermisitors passing.. fan not running but dampner operating .. 6vac to fan.. took unit out of diag and control sent 120vac to fan.. bad control / fan .. needs new bin and auger due to units ice melting and then freezing in bin/ auger compartment .; ordrng 1 W11567495 (control) and 1 WP2315549 (fc fan) and 1 W11347840 (bin) and 1 W11202789 (auger)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53520CS7
Near Reisterstown, MD 21136
Drew B.
Job Details: 06/10/2022
cx complaint that uniut internal light stays on and even when door closed runs.. i foudn the switches to be fine but the cabinet is bowed in pressed switch buttons was alble to move cabinet out slight bit by pulling and now no contacct and closes etc no issues... service charge civered and checks good..
We serviced a
JENN-AIR REFRIGERATOR
Model JFI2089WES0
Near Towson, MD 21204
Sal R.
Job Details: 06/10/2022
"Per office , I was able top access and replace the door gasket. CX asked me to look at the icemaker. I found that the the icem aker has faild. I am ordering 1 icem aker (WPW10190981). Service and labor covered under C/B. CX is paid in full. I set a return date for 6/16; ordrng 1 WPW10190981 (icemaker 10 @ tribs)"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Fredericksburg, VA 22401
Tanner B.
Job Details: 06/10/2022
CX Concern the units Ice bin frozen solid and the unit not cooling correctly. defrosting in fc and freezing in ff.. found in diag the thermisitors passing.. fan not running but dampner operating .. 6vac to fan.. took unit out of diag and control sent 120vac to fan.. bad control / fan .. needs new bin and auger due to units ice melting and then freezing in bin/ auger compartment .; ordrng 1 W11567495 (control) and 1 WP2315549 (fc fan) and 1 W11347840 (bin) and 1 W11202789 (auger)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53520CS7
Near Reisterstown, MD 21136
Drew B.
Job Details: 06/10/2022
cx complaint that uniut internal light stays on and even when door closed runs.. i foudn the switches to be fine but the cabinet is bowed in pressed switch buttons was alble to move cabinet out slight bit by pulling and now no contacct and closes etc no issues... service charge civered and checks good..
We serviced a
AMANA DRYER
Model NED4655EW1
Near Newport News, VA 23605
Jason T.
Job Details: 06/10/2022
"Cx complaint, not heating properly, long dry times, tested all circuits, found loose harness connection at the motor circuit. Removed and repaired the harness connection, verified vac voltages, cycle temperature tested at 275 degrees at the heater, cycle temperature tested at 155 degrees, found exhaust vent clogged. Advised cx to have a the exhaust vent cleaned out, once corrected, unit will work as designed, cx agreed."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/10/2022
CX Concern the unit wouldnt power on.. found 240vac to the unit and 120vac to control.. loose connection at control.. reseated and tested unit. unit now working . job complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Brooklyn Park, MD 21225
Eric W.
Job Details: 06/10/2022
cx complant of unit not cooling inspected unit found no frost pattern and temps in the mid 30 unit will need new compressor and evap; ordrng 1 W11507067 (evap) and 1 W10750851 (compressor)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Newport News, VA 23605
Jason T.
Job Details: 06/10/2022
"Cx complaint, not heating properly, long dry times, tested all circuits, found loose harness connection at the motor circuit. Removed and repaired the harness connection, verified vac voltages, cycle temperature tested at 275 degrees at the heater, cycle temperature tested at 155 degrees, found exhaust vent clogged. Advised cx to have a the exhaust vent cleaned out, once corrected, unit will work as designed, cx agreed."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/10/2022
CX Concern the unit wouldnt power on.. found 240vac to the unit and 120vac to control.. loose connection at control.. reseated and tested unit. unit now working . job complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Brooklyn Park, MD 21225
Eric W.
Job Details: 06/10/2022
cx complant of unit not cooling inspected unit found no frost pattern and temps in the mid 30 unit will need new compressor and evap; ordrng 1 W11507067 (evap) and 1 W10750851 (compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM804KPS0
Near Rockville, MD 20852
Roberto I.
Job Details: 06/10/2022
"Replaced parts, cleared F7E1 and F4E3 errors. Ran a test cycle, the unit worked as designed, the heater turned on mid cycle and didn't leak."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Lancaster, PA 17603
Justin L.
Job Details: 06/10/2022
cx cancelled appointment before arrival
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Shippensburg, PA 17257
Andrew S.
Job Details: 06/10/2022
Unit was dispatched as stuck drain service pointer however I found that it is under SP W11540964 for the heating element. I used a heating element from VS and completed the repair. Unit is functioning as intedned without any leaks. Use S code S17304.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM804KPS0
Near Rockville, MD 20852
Roberto I.
Job Details: 06/10/2022
"Replaced parts, cleared F7E1 and F4E3 errors. Ran a test cycle, the unit worked as designed, the heater turned on mid cycle and didn't leak."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Lancaster, PA 17603
Justin L.
Job Details: 06/10/2022
cx cancelled appointment before arrival
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Shippensburg, PA 17257
Andrew S.
Job Details: 06/10/2022
Unit was dispatched as stuck drain service pointer however I found that it is under SP W11540964 for the heating element. I used a heating element from VS and completed the repair. Unit is functioning as intedned without any leaks. Use S code S17304.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Baltimore, MD 21216
Shane M.
Job Details: 06/10/2022
cx complaint the CO det went off during using machine. firedepartment & bge. sdpics. called safety SR 773381780 i used a CO detector . found no LEAKs.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Midlothian, VA 23112
Joseph D.
Job Details: 06/10/2022
"found leak at dispenser dual valve in rear, trimmed hose and reseated and unit no longer leaking"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/10/2022
no sound when in use replaced console connected to router but not server called tech suppoert transfered to it informed ongoing issue with server effect some from connecting but not all told to inform the customer to call 866 333 4591 on monday will see if they can find the SAID and pull into server
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Baltimore, MD 21216
Shane M.
Job Details: 06/10/2022
cx complaint the CO det went off during using machine. firedepartment & bge. sdpics. called safety SR 773381780 i used a CO detector . found no LEAKs.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Midlothian, VA 23112
Joseph D.
Job Details: 06/10/2022
"found leak at dispenser dual valve in rear, trimmed hose and reseated and unit no longer leaking"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/10/2022
no sound when in use replaced console connected to router but not server called tech suppoert transfered to it informed ongoing issue with server effect some from connecting but not all told to inform the customer to call 866 333 4591 on monday will see if they can find the SAID and pull into server
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Richmond, VA 23225
Joseph D.
Job Details: 06/10/2022
found clock on control not keeping proper time when supplied proper power. replaced and unit working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Chantilly, VA 20152
Daniel J.
Job Details: 06/10/2022
top drawer in freezer bowed allowing the front cover to pop off not staying attached confirmed issue ordering top drawer 4 showing in upper marlboro; ordrng 1 WPW10493169 (drawer assy)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Suffolk, VA 23433
Zachery R.
Job Details: 06/10/2022
"replaced icemaker and control, tested, icemaker lost home position again displaying 23 during test 44. called techline spoke with Andrew come to find defective wire harness, was advised to order fc door, 7733850435 advised cx door will be shipped directly to cx home, and to inspect then contact VIA office for return visit.; ordrng 1 W10728959 (dor-fip)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Richmond, VA 23225
Joseph D.
Job Details: 06/10/2022
found clock on control not keeping proper time when supplied proper power. replaced and unit working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Chantilly, VA 20152
Daniel J.
Job Details: 06/10/2022
top drawer in freezer bowed allowing the front cover to pop off not staying attached confirmed issue ordering top drawer 4 showing in upper marlboro; ordrng 1 WPW10493169 (drawer assy)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Suffolk, VA 23433
Zachery R.
Job Details: 06/10/2022
"replaced icemaker and control, tested, icemaker lost home position again displaying 23 during test 44. called techline spoke with Andrew come to find defective wire harness, was advised to order fc door, 7733850435 advised cx door will be shipped directly to cx home, and to inspect then contact VIA office for return visit.; ordrng 1 W10728959 (dor-fip)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/10/2022
cx complaint the unit is not cooiling. checked the unit and compressor is making a very abnormal noise. sounds as if the piston is bouncing around internally. unit will need a new compressor. ordering all parts that may be needed to resovle the issue. will return once the parts come in.; ordrng 1 W11103181 (compressor) and 1 W10591457 (condenser) and 1 WPW10143759 (filer drier) and 1 w10913906 (coupler) and 1 876765 (mtg kit)
We serviced a
KITCHENAID REFRIGERATOR
Model WRX986SIHZ3
Near Salisbury, MD 21801
Michael E.
Job Details: 06/10/2022
Replaced the dual inlet valve and IB fan as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Clayton, DE 19938
Taylor F.
Job Details: 06/10/2022
"Cx complaint is unit not cooling. tested inspected and verifed complaint. Replaced compressor, drier, stub, and start device from previous diagnosis. Refilled with 4oz of 134A. Tested unit and unit is working as designed. Unit was down to 40 degrees in about a half hour. Job is complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/10/2022
cx complaint the unit is not cooiling. checked the unit and compressor is making a very abnormal noise. sounds as if the piston is bouncing around internally. unit will need a new compressor. ordering all parts that may be needed to resovle the issue. will return once the parts come in.; ordrng 1 W11103181 (compressor) and 1 W10591457 (condenser) and 1 WPW10143759 (filer drier) and 1 w10913906 (coupler) and 1 876765 (mtg kit)
We serviced a
KITCHENAID REFRIGERATOR
Model WRX986SIHZ3
Near Salisbury, MD 21801
Michael E.
Job Details: 06/10/2022
Replaced the dual inlet valve and IB fan as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Clayton, DE 19938
Taylor F.
Job Details: 06/10/2022
"Cx complaint is unit not cooling. tested inspected and verifed complaint. Replaced compressor, drier, stub, and start device from previous diagnosis. Refilled with 4oz of 134A. Tested unit and unit is working as designed. Unit was down to 40 degrees in about a half hour. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Baltimore, MD 21216
Shane M.
Job Details: 06/10/2022
cx complaint the unit isnt cooling. can confirmed. took evap cover off & found no frost pattern with ball of ice on low/high side. unit will need SS work. 2 ct.; ordrng 1 W10836706 (evap) and 1 WPW10507886 (compressor) and 1 W10843121 (drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Darnestown, MD 20878
Roberto I.
Job Details: 06/10/2022
CX has a service contract. advised him to call the service contract company and ask to send a correct dispatch
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Baltimore, MD 21229
Shane M.
Job Details: 06/10/2022
cx complaint the unit hasnt made ice for 2 weeks now. found icemaker stuck in rotation.. veified 120v at icemaker. jumped cycle. icemaker didnt start cycle right away? then started to rotate. icemaker filled wit water. gave cx a quote for a new icemaker 432.02. WPW10300022
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Baltimore, MD 21216
Shane M.
Job Details: 06/10/2022
cx complaint the unit isnt cooling. can confirmed. took evap cover off & found no frost pattern with ball of ice on low/high side. unit will need SS work. 2 ct.; ordrng 1 W10836706 (evap) and 1 WPW10507886 (compressor) and 1 W10843121 (drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Darnestown, MD 20878
Roberto I.
Job Details: 06/10/2022
CX has a service contract. advised him to call the service contract company and ask to send a correct dispatch
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Baltimore, MD 21229
Shane M.
Job Details: 06/10/2022
cx complaint the unit hasnt made ice for 2 weeks now. found icemaker stuck in rotation.. veified 120v at icemaker. jumped cycle. icemaker didnt start cycle right away? then started to rotate. icemaker filled wit water. gave cx a quote for a new icemaker 432.02. WPW10300022
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pikesville, MD 21208
Sal R.
Job Details: 06/10/2022
CX informed em that the unit is now making ice and canceled service for today. I am moving on. No parts installed at CX request.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS04
Near ,
Alexander W.
Job Details: 06/10/2022
"CX stated door is not sitting properly and not sealing inspected tested and verified cx complaint found FC door is defective and rails are defective. ordering FC door, badge and returning with R rail and L rail. cannot resched at this time due to SO parts; ordrng 1 W10815701 (stainless door) and 1 W10909682 (badge)"
We serviced a
JENN-AIR RANGE
Model JDRP436WP02
Near Bumpass, VA 23024
Thomas B.
Job Details: 06/10/2022
Cx complaint unit is not working properly inspected unit found display malfunctioning nothing on display qouted 1149.41 removed and replaced the display board. Tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pikesville, MD 21208
Sal R.
Job Details: 06/10/2022
CX informed em that the unit is now making ice and canceled service for today. I am moving on. No parts installed at CX request.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS04
Near ,
Alexander W.
Job Details: 06/10/2022
"CX stated door is not sitting properly and not sealing inspected tested and verified cx complaint found FC door is defective and rails are defective. ordering FC door, badge and returning with R rail and L rail. cannot resched at this time due to SO parts; ordrng 1 W10815701 (stainless door) and 1 W10909682 (badge)"
We serviced a
JENN-AIR RANGE
Model JDRP436WP02
Near Bumpass, VA 23024
Thomas B.
Job Details: 06/10/2022
Cx complaint unit is not working properly inspected unit found display malfunctioning nothing on display qouted 1149.41 removed and replaced the display board. Tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lochearn, MD 21207
Keith H.
Job Details: 06/10/2022
cx complaint is unit not washing insepcted unit put into diagnsotics no errors ran test and it never filled i found the water not turned on to unit. so i turn it on and all ops working.
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Shippensburg, PA 17257
Andrew S.
Job Details: 06/10/2022
"Per previous diag I was able to access and replace the Idler, belt and rolllers. I then tested the unit and it is now functioning as intended without any abnormal noises. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 06/10/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice maker tested unit now functions normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lochearn, MD 21207
Keith H.
Job Details: 06/10/2022
cx complaint is unit not washing insepcted unit put into diagnsotics no errors ran test and it never filled i found the water not turned on to unit. so i turn it on and all ops working.
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Shippensburg, PA 17257
Andrew S.
Job Details: 06/10/2022
"Per previous diag I was able to access and replace the Idler, belt and rolllers. I then tested the unit and it is now functioning as intended without any abnormal noises. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 06/10/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice maker tested unit now functions normally
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Baltimore, MD 21206
Milton J.
Job Details: 06/10/2022
CX complaint unit not heating. Inspected and found the TCO was OL. Installed new TCO from VS. Tested unit and is now functioning properly. -MJrob; used 1 W10900067 (TCO Kit) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Salisbury, MD 21804
Michael E.
Job Details: 06/10/2022
"CX complaint: not spinning. Tested and verified complaint. No error codes. Agitates when should spin. Actuator did click but was more quiet than normal. Replaced actuator and splutch, tested unit and still not spinniing but same low sound when actuator activates. Replaced lower harness, tested unit and still not spinning. Removed basket and tested and found gearcase is not turning basket and there is no grinding sound when this happens. Gearcase and basket needed. CX declined repair at this time, he is going to buy a new unit. If CX changes his mind then put t his back on ME as a pseudo so i can put thge order in. Job is complete"
We serviced a
WHIRLPOOL OVEN
Model WFE525S0HS0
Near Randallstown, MD 21133
Keith H.
Job Details: 06/10/2022
replaced control and sensor unit is working
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Baltimore, MD 21206
Milton J.
Job Details: 06/10/2022
CX complaint unit not heating. Inspected and found the TCO was OL. Installed new TCO from VS. Tested unit and is now functioning properly. -MJrob; used 1 W10900067 (TCO Kit) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Salisbury, MD 21804
Michael E.
Job Details: 06/10/2022
"CX complaint: not spinning. Tested and verified complaint. No error codes. Agitates when should spin. Actuator did click but was more quiet than normal. Replaced actuator and splutch, tested unit and still not spinniing but same low sound when actuator activates. Replaced lower harness, tested unit and still not spinning. Removed basket and tested and found gearcase is not turning basket and there is no grinding sound when this happens. Gearcase and basket needed. CX declined repair at this time, he is going to buy a new unit. If CX changes his mind then put t his back on ME as a pseudo so i can put thge order in. Job is complete"
We serviced a
WHIRLPOOL OVEN
Model WFE525S0HS0
Near Randallstown, MD 21133
Keith H.
Job Details: 06/10/2022
replaced control and sensor unit is working
We serviced a
IKEA REFRIGERATOR
Model IX7DDEXGZ003
Near Monrovia, MD 21770
Bernard M.
Job Details: 06/10/2022
Cx complaint unit doesn't make ice. Accessed icemaker and jumped at T&H and the bail arm doesn't move. Ran test 25 and the bail arm began to raise and added water. Informed cx after the ice is made today to monitor it and see if it makes ice on regular basis. Also found the left door switch to detach from liner. Ordering door switch and will bring icemaker in case of it no longer producing. Once parts are in contact cx to reschedule; ordrng 1 WPW10300024 (icemaker) and 1 W11396033 (door switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 06/10/2022
got to unit and took evap out. installed new evap. vaccumed down to 30 in and left it to hold for 15 mins. unit had vac perfect. filled unit to 5.5 oz and pressures looked good. evap built full frost pattern and job is completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Randallstown, MD 21133
Keith H.
Job Details: 06/10/2022
replaced valve tested and calibrated unit is working
We serviced a
IKEA REFRIGERATOR
Model IX7DDEXGZ003
Near Monrovia, MD 21770
Bernard M.
Job Details: 06/10/2022
Cx complaint unit doesn't make ice. Accessed icemaker and jumped at T&H and the bail arm doesn't move. Ran test 25 and the bail arm began to raise and added water. Informed cx after the ice is made today to monitor it and see if it makes ice on regular basis. Also found the left door switch to detach from liner. Ordering door switch and will bring icemaker in case of it no longer producing. Once parts are in contact cx to reschedule; ordrng 1 WPW10300024 (icemaker) and 1 W11396033 (door switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 06/10/2022
got to unit and took evap out. installed new evap. vaccumed down to 30 in and left it to hold for 15 mins. unit had vac perfect. filled unit to 5.5 oz and pressures looked good. evap built full frost pattern and job is completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Randallstown, MD 21133
Keith H.
Job Details: 06/10/2022
replaced valve tested and calibrated unit is working
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Fort Washington, MD 20744
Shane B.
Job Details: 06/10/2022
"complaint is unit beeping and not running. when i arrived unit was unplugged. plugged it in and it began beeping with an error code flickiering. code starts with F5 but display goes out before E pat comes up. checked for codes and found F5E3 lid wont unlock, F5E1 lid is open, F5E2 lock failure, F5E4 lid not open between cycles, F2E1 stuck key. cleared code and tested lid latch, it does not respond, entire display goes blank. i found corrosion on the UI as well. unit will need lid latch and UI. quoted cx for repair. they paid service call. husband said they will replace unit, wife said she wants unit fixed.; ordrng 1 W11112656 (console) and 1 W10810403 (lid switch)"
We serviced a
WHIRLPOOL RANGE
Model KFGG504KPS0
Near Bowie, MD 20720
Mitchell H.
Job Details: 06/10/2022
cx complaint the knob has broken and can no longer put it on. inspected unit and confirmed. informed cx the knobs are not covered after 30 days and he lost it. informed he either needs to pay for knob or call whirlpool. he paid for part. rescheduled accordingly. i informed him i did it as soon as i could but if part doesnt arrive in time someone will let him know to reschedule at a later date.; ordrng 1 W11030413 (knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Richmond, VA 23231
Chris B.
Job Details: 06/10/2022
cx complaint unit will not flow water as desighned and ice cubes are thin inspected unit confirmed cx complaint cx stated this has hppened before replaced filter in april unit worked as desighned for few weeks then will slow down filter last relaced in april found poor water flow to im an door when filter is installed when filter is removed unit flows water as desighned called tech line spoke with chris 7733855016 stated water could have to much calcium and slowing filter faster than desighned cx sated she replaced filter in oct then jan and this filter was replaced april cx paid 120 sc cc
Near Charlottesville, VA 22901
Kyle A.
Job Details: 06/10/2022
Took the test.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Fort Washington, MD 20744
Shane B.
Job Details: 06/10/2022
"complaint is unit beeping and not running. when i arrived unit was unplugged. plugged it in and it began beeping with an error code flickiering. code starts with F5 but display goes out before E pat comes up. checked for codes and found F5E3 lid wont unlock, F5E1 lid is open, F5E2 lock failure, F5E4 lid not open between cycles, F2E1 stuck key. cleared code and tested lid latch, it does not respond, entire display goes blank. i found corrosion on the UI as well. unit will need lid latch and UI. quoted cx for repair. they paid service call. husband said they will replace unit, wife said she wants unit fixed.; ordrng 1 W11112656 (console) and 1 W10810403 (lid switch)"
We serviced a
WHIRLPOOL RANGE
Model KFGG504KPS0
Near Bowie, MD 20720
Mitchell H.
Job Details: 06/10/2022
cx complaint the knob has broken and can no longer put it on. inspected unit and confirmed. informed cx the knobs are not covered after 30 days and he lost it. informed he either needs to pay for knob or call whirlpool. he paid for part. rescheduled accordingly. i informed him i did it as soon as i could but if part doesnt arrive in time someone will let him know to reschedule at a later date.; ordrng 1 W11030413 (knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Richmond, VA 23231
Chris B.
Job Details: 06/10/2022
cx complaint unit will not flow water as desighned and ice cubes are thin inspected unit confirmed cx complaint cx stated this has hppened before replaced filter in april unit worked as desighned for few weeks then will slow down filter last relaced in april found poor water flow to im an door when filter is installed when filter is removed unit flows water as desighned called tech line spoke with chris 7733855016 stated water could have to much calcium and slowing filter faster than desighned cx sated she replaced filter in oct then jan and this filter was replaced april cx paid 120 sc cc
Near Charlottesville, VA 22901
Kyle A.
Job Details: 06/10/2022
Took the test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXTL01
Near Richmond, VA 23231
Chris B.
Job Details: 06/10/2022
cx complaint unit will not dispence ice inpsecetd unit found ice in ice bin and unit trying to dispence ice ice door on bin not opening soliniod is not activiating when paddle is hit ordering solinoid unit will make cubed ice not crushed ice auger will turn with no ice bin installed; ordrng 1 WP2152713 (dispencer solinoid) and 1 WPW10670845 (ice bin)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Culpeper, VA 22701
Eric F.
Job Details: 06/10/2022
"Installed strike, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 06/10/2022
CX complaint is track broken. Inspected unit and verified complaint. Founf track mount wheel defective. Ordering tack mounts. Cannot reschedule due to FBO part needed.verified cx email as rfrank@harper-hill.com. Also verified POP as 5/26/22; ordrng 1 W11551395 (mount left) and 1 W11569162 (mount right)
We serviced a
WHIRLPOOL DRYER
Model WGD9200SQ1
Near Silver Spring, MD 20910
Israel R.
Job Details: 06/10/2022
"Customer complaint unit is not heating. I tested unit and found the coild are Ol. I replace coils. collected in full. Unit is back to normal operations.; ordrng 1 279834 (2 coil gas valve set 24.04), used 1 279834 (valves) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXTL01
Near Richmond, VA 23231
Chris B.
Job Details: 06/10/2022
cx complaint unit will not dispence ice inpsecetd unit found ice in ice bin and unit trying to dispence ice ice door on bin not opening soliniod is not activiating when paddle is hit ordering solinoid unit will make cubed ice not crushed ice auger will turn with no ice bin installed; ordrng 1 WP2152713 (dispencer solinoid) and 1 WPW10670845 (ice bin)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Culpeper, VA 22701
Eric F.
Job Details: 06/10/2022
"Installed strike, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 06/10/2022
CX complaint is track broken. Inspected unit and verified complaint. Founf track mount wheel defective. Ordering tack mounts. Cannot reschedule due to FBO part needed.verified cx email as rfrank@harper-hill.com. Also verified POP as 5/26/22; ordrng 1 W11551395 (mount left) and 1 W11569162 (mount right)
We serviced a
WHIRLPOOL DRYER
Model WGD9200SQ1
Near Silver Spring, MD 20910
Israel R.
Job Details: 06/10/2022
"Customer complaint unit is not heating. I tested unit and found the coild are Ol. I replace coils. collected in full. Unit is back to normal operations.; ordrng 1 279834 (2 coil gas valve set 24.04), used 1 279834 (valves) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Chesterfield, VA 23838
John P.
Job Details: 06/10/2022
Installed icemaker tested working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 06/10/2022
Installed the coupler & Compressor. Pulled Vacuum on the unit. Unit is holding a vacuum. I then filled the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hopewell, VA 23860
John P.
Job Details: 06/10/2022
CX declined service service said they're still paying on unit through Rent-A-Center advised them to call Rent-A-Center due to unit being out of warranty
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Chesterfield, VA 23838
John P.
Job Details: 06/10/2022
Installed icemaker tested working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 06/10/2022
Installed the coupler & Compressor. Pulled Vacuum on the unit. Unit is holding a vacuum. I then filled the unit. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)