We serviced a
WHIRLPOOL DISHWASHER
Model KUDS35FXSS4
Near Alexandria, VA 22314
Eric W.
Job Details: 06/07/2022
cx complant of upper rack is falling down found the adjuster are broken neds new kit cx paid in full ship them to cx they are instaling; ordrng 1 W10712394 (adjuster kit ship to cx)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Baltimore, MD 21212
Neil H.
Job Details: 06/07/2022
TESTED UNIT CLEARED CODES AND CODE NO RETURNING REPLACED THE HEATER AND UNIT TESTED/CHECKED GOOD.
We serviced a
JENNAIR REFRIGERATOR
Model JS42SSDUDE00
Near Rockville, MD 20852
Roberto I.
Job Details: 06/07/2022
"Cx complaint chemical odor from unit and also the water dispensed has a chemical taste.No odor at the moment. Removed evap cover, found capillary tube insolation down near the heater and also 2 candys near to the heater with sings of melting. Reinstalled capillary tube insilation and secured it witha zip tie. Removed candys and other debris from around the drain. I was unable to find any other issue since the unit had no odors. Collectede 120 witrh check #1197"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS35FXSS4
Near Alexandria, VA 22314
Eric W.
Job Details: 06/07/2022
cx complant of upper rack is falling down found the adjuster are broken neds new kit cx paid in full ship them to cx they are instaling; ordrng 1 W10712394 (adjuster kit ship to cx)
We serviced a
MAYTAG RANGE
Model MGR6600FZ2
Near Parkville, MD 21234
Neil H.
Job Details: 06/07/2022
REPLACED THE CENTER BURNER HEAD AND THE FLAME IS COMPLETE CHECKED OTHER BURNERS ALSO UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Vienna, VA 22181
Demonte S.
Job Details: 06/07/2022
"Installed the Control & User Interface. Tested the unit. Unit will not Drain. Checked the Drain Pump. Found that the Lower Main Harness is snapped in half. ( Any questions please check Sd Pictures.) F3E2 error popped up on the Display while running Service Diagnostics on the unit. Unit will need the Motor , Shifter, Lower Harness & Water Valve. ; ordrng 1 W11220230 (Whirlpool Washer Water Inlet Valve) and 1 W11283592 (Whirlpool Washer Drive Motor) and 1 W11481722 (ACTUATOR) and 1 W11591637 (HARNS-WIRE ( Lower))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Germantown, MD 20874
Julian H.
Job Details: 06/07/2022
replaced parts resume power tested and working
We serviced a
MAYTAG RANGE
Model MGR6600FZ2
Near Parkville, MD 21234
Neil H.
Job Details: 06/07/2022
REPLACED THE CENTER BURNER HEAD AND THE FLAME IS COMPLETE CHECKED OTHER BURNERS ALSO UNIT CHECKED GOOD.
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/07/2022
BRAND NEW BUILD HOME CX complaint about unit giving an error code when on cycle just did a test run and found F9e1long drain f8e4 overflow detected found water stitting on the bottom also removed pan and found water cleared all water from pan unit not draining pumps runs found disposer still had plug removed and working this caused an overflow when 2nd cycle was tried LESS THAN 30 DAYS INSTALLATION ISSUE
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Germantown, MD 20874
Julian H.
Job Details: 06/07/2022
replaced parts resume power tested and working
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Huntingtown, MD 20639
Shawn D.
Job Details: 06/07/2022
replaced acu and ui then tsted and now unit works and heats but is a little loud so checked airflow outside for vent and w have barley any air coming out. clogged vent is taking out the panels. infomred cx to get vent cleaned before using dryer. unit is good
We serviced a
JENNAIR REFRIGERATOR
Model JS42SSDUDE00
Near Rockville, MD 20852
Roberto I.
Job Details: 06/07/2022
"Cx complaint chemical odor from unit and also the water dispensed has a chemical taste.No odor at the moment. Removed evap cover, found capillary tube insolation down near the heater and also 2 candys near to the heater with sings of melting. Reinstalled capillary tube insilation and secured it witha zip tie. Removed candys and other debris from around the drain. I was unable to find any other issue since the unit had no odors. Collectede 120 witrh check #1197"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Moseley, VA 23120
John P.
Job Details: 06/07/2022
F0E2 suds F9E1 long drain F7E8 motor over tempF5E2 door lock failure F3E1 pressure switch out of rangeCleared drain pump tested working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Huntingtown, MD 20639
Shawn D.
Job Details: 06/07/2022
replaced acu and ui then tsted and now unit works and heats but is a little loud so checked airflow outside for vent and w have barley any air coming out. clogged vent is taking out the panels. infomred cx to get vent cleaned before using dryer. unit is good
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/07/2022
BRAND NEW BUILD HOME CX complaint about unit giving an error code when on cycle just did a test run and found F9e1long drain f8e4 overflow detected found water stitting on the bottom also removed pan and found water cleared all water from pan unit not draining pumps runs found disposer still had plug removed and working this caused an overflow when 2nd cycle was tried LESS THAN 30 DAYS INSTALLATION ISSUE
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Moseley, VA 23120
John P.
Job Details: 06/07/2022
F0E2 suds F9E1 long drain F7E8 motor over tempF5E2 door lock failure F3E1 pressure switch out of rangeCleared drain pump tested working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW
Near Delmar, MD 21875
Alexander W.
Job Details: 06/07/2022
"CX stated unit not heating. tested inspected and verified cx complaint found unit is getting proper voltage and heater testing good. ckecked harness and found wire to TCO kit not seated all the way. corrected wire and tested unit, unit is now operating as desgined job is complete."
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Woodbridge, VA 22191
Robert W.
Job Details: 06/07/2022
CX Complaint is the unit isnt heating. Inspected unti and found the unit is getting good power will start up but just wont heat pulled front panel and tested fuses and element and thermostats and found the TCO is open causing unit not to heat. Ordering TCO to complete repair.; ordrng 1 280148 (TCO)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Harrisonburg, VA 22802
Kyle A.
Job Details: 06/07/2022
Cx complaint of unit not operating properly. Did confirm pulling .4 amps and blowing overload. Will need to return to replace compressor. Also found unit being unresponsive in certain diagnostic tests. Will need to order compressor and control.; ordrng 1 W11209866 (Compresor kit) and 3 WPW10143759 (Drier)s and 1 W11506635 (Coupler) and 1 4387444 (Evap repair kit)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW
Near Delmar, MD 21875
Alexander W.
Job Details: 06/07/2022
"CX stated unit not heating. tested inspected and verified cx complaint found unit is getting proper voltage and heater testing good. ckecked harness and found wire to TCO kit not seated all the way. corrected wire and tested unit, unit is now operating as desgined job is complete."
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Woodbridge, VA 22191
Robert W.
Job Details: 06/07/2022
CX Complaint is the unit isnt heating. Inspected unti and found the unit is getting good power will start up but just wont heat pulled front panel and tested fuses and element and thermostats and found the TCO is open causing unit not to heat. Ordering TCO to complete repair.; ordrng 1 280148 (TCO)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Harrisonburg, VA 22802
Kyle A.
Job Details: 06/07/2022
Cx complaint of unit not operating properly. Did confirm pulling .4 amps and blowing overload. Will need to return to replace compressor. Also found unit being unresponsive in certain diagnostic tests. Will need to order compressor and control.; ordrng 1 W11209866 (Compresor kit) and 3 WPW10143759 (Drier)s and 1 W11506635 (Coupler) and 1 4387444 (Evap repair kit)
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW1
Near McLean, VA 22101
Jason A.
Job Details: 06/07/2022
Arrived at address & CX answered door & stated washer was replaced
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Williamsburg, VA 23188
Jason T.
Job Details: 06/07/2022
"Cx complaint, left Fridge Door dented above the UI-panel control, pics on SD. Cosmetic warranty within 30 days, advised cx doo will direct ship to her house, inspect for any damages and contact VIA dispatch to schedule return visit, cx agreed.; ordrng 1 W11518699 (Left Fridge Door)"
We serviced a
MAYTAG OVEN
Model MER6600FZ2
Near Richmond, VA 23235
Chris B.
Job Details: 06/07/2022
cx complaint unit arced when right front burner turned on inspexcted unit found violet wire slplit in back of unit repaired with wire nut and elec tape not enough wire to attach right front bruner violet wire ordering wire harness to complete replair called saftyr 7733769602; ordrng 1 w11134603 (left harness) and 1 w11596058 (right harness)
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW1
Near McLean, VA 22101
Jason A.
Job Details: 06/07/2022
Arrived at address & CX answered door & stated washer was replaced
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Williamsburg, VA 23188
Jason T.
Job Details: 06/07/2022
"Cx complaint, left Fridge Door dented above the UI-panel control, pics on SD. Cosmetic warranty within 30 days, advised cx doo will direct ship to her house, inspect for any damages and contact VIA dispatch to schedule return visit, cx agreed.; ordrng 1 W11518699 (Left Fridge Door)"
We serviced a
MAYTAG OVEN
Model MER6600FZ2
Near Richmond, VA 23235
Chris B.
Job Details: 06/07/2022
cx complaint unit arced when right front burner turned on inspexcted unit found violet wire slplit in back of unit repaired with wire nut and elec tape not enough wire to attach right front bruner violet wire ordering wire harness to complete replair called saftyr 7733769602; ordrng 1 w11134603 (left harness) and 1 w11596058 (right harness)
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS30HL01
Near Stafford, VA 22554
Tanner B.
Job Details: 06/07/2022
"installed cover , lh latch and switches. tested unit, now door is opening and closing and cover is in good shapoe . job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Suffolk, VA 23435
Zachery R.
Job Details: 06/07/2022
"cx complaint unit is not draining and is dripping, checked unit. no faults present, called techline spoke with scott sr7733825382 informed scott of findings, scott advised to check drain and drain hose for any debris, no debris in drain or hose. ran auto test cycle, no faults after test cycle, checked service matters, service matter states If it is evident that the washer detected an unbalanced load, washer is evenly loaded, detergent is correctly dosed and the basket spins freely, replace the ACU. ordering acu and valve to complete repair.; ordrng 1 W11031829 (acu) and 1 W10599356 (water inlet valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Mechanicsville, VA 23116
Gill G.
Job Details: 06/07/2022
verified cx complaint of unit only dispensing hot water. stored fault code F0E4(spin limited by water temp) found water hoses reversed. hot water valve has a blue colored handle causing confusion to cx. corrected water hose connections. tested. unit is working as designed.
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS30HL01
Near Stafford, VA 22554
Tanner B.
Job Details: 06/07/2022
"installed cover , lh latch and switches. tested unit, now door is opening and closing and cover is in good shapoe . job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/07/2022
"cx complaint unit not spinning, checked unit, unit has oil leaking from bearing onto clutch, also unit has service pointer stating to replace actuator, replaced actuator, calibrated and tested. gearcase is grinding, ordering gearcase and belt to complete repair.; ordrng 1 W11454372 (gearcase) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Mechanicsville, VA 23116
Gill G.
Job Details: 06/07/2022
verified cx complaint of unit only dispensing hot water. stored fault code F0E4(spin limited by water temp) found water hoses reversed. hot water valve has a blue colored handle causing confusion to cx. corrected water hose connections. tested. unit is working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model RSW2200EAM
Near Baltimore, MD 21213
Milton J.
Job Details: 06/07/2022
CX complaint unit not cooling as should. Thawed evap and installed Bi-Metal and also installed new Defrost timer. CX ice bin is falling down because of a broken bracket that holds it up. Ice is falling into the FC because of it. Ordering new Ice Bin Bracket. -MJrob; ordrng 1 69710-2 (Ice Bin Rail)
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Suffolk, VA 23435
Zachery R.
Job Details: 06/07/2022
"cx complaint unit is not draining and is dripping, checked unit. no faults present, called techline spoke with scott sr7733825382 informed scott of findings, scott advised to check drain and drain hose for any debris, no debris in drain or hose. ran auto test cycle, no faults after test cycle, checked service matters, service matter states If it is evident that the washer detected an unbalanced load, washer is evenly loaded, detergent is correctly dosed and the basket spins freely, replace the ACU. ordering acu and valve to complete repair.; ordrng 1 W11031829 (acu) and 1 W10599356 (water inlet valve)"
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Midlothian, VA 23112
Chris B.
Job Details: 06/07/2022
cx satted they have ext warranty advsied cx to call ext warranty company
We serviced a
MAYTAG REFRIGERATOR
Model RSW2200EAM
Near Baltimore, MD 21213
Milton J.
Job Details: 06/07/2022
CX complaint unit not cooling as should. Thawed evap and installed Bi-Metal and also installed new Defrost timer. CX ice bin is falling down because of a broken bracket that holds it up. Ice is falling into the FC because of it. Ordering new Ice Bin Bracket. -MJrob; ordrng 1 69710-2 (Ice Bin Rail)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/07/2022
"cx complaint unit not spinning, checked unit, unit has oil leaking from bearing onto clutch, also unit has service pointer stating to replace actuator, replaced actuator, calibrated and tested. gearcase is grinding, ordering gearcase and belt to complete repair.; ordrng 1 W11454372 (gearcase) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Midlothian, VA 23112
Chris B.
Job Details: 06/07/2022
cx satted they have ext warranty advsied cx to call ext warranty company
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21229
Shane M.
Job Details: 06/07/2022
cx complaint the unit isnt making ice. put unit into test mode & found open thermistor for icemaker. ordering icemaker.; ordrng 1 W11546935 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Nottingham, MD 21236
Neil H.
Job Details: 06/07/2022
CX COMPLAINT THE LEFT DOOR HANDLE WAS LOOSE AT THE BOTTOM AND THE RC DOOR WASN'T EVEN LEVEL DOOR UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Nottingham, MD 21236
Neil H.
Job Details: 06/07/2022
CX COMPLAINT I/M NOT WORKING FOUND ARM WAS OUT OF I/M AND THE BIN BACKWARDS FIXED BOTH I/M CYCLED AND FILLED GOOD UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21229
Shane M.
Job Details: 06/07/2022
cx complaint the unit isnt making ice. put unit into test mode & found open thermistor for icemaker. ordering icemaker.; ordrng 1 W11546935 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Nottingham, MD 21236
Neil H.
Job Details: 06/07/2022
CX COMPLAINT THE LEFT DOOR HANDLE WAS LOOSE AT THE BOTTOM AND THE RC DOOR WASN'T EVEN LEVEL DOOR UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Nottingham, MD 21236
Neil H.
Job Details: 06/07/2022
CX COMPLAINT I/M NOT WORKING FOUND ARM WAS OUT OF I/M AND THE BIN BACKWARDS FIXED BOTH I/M CYCLED AND FILLED GOOD UNIT CHECKED GOOD.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Pasadena, MD 21122
Kevin P.
Job Details: 06/07/2022
"installed new sump assembly and control and unit tests good, collected 264.98 total for sump and tax. job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near McLean, VA 22101
Jason A.
Job Details: 06/07/2022
CX complaint WASHER sometimes doesnt go into hi spin. Checked for error codes = none. Verified cold & hot water connections good. Replaced splutch & actuator. Manual spin & agitate. Calibrate & ran test wash. Start normal cycle > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Alexandria, VA
Eric W.
Job Details: 06/07/2022
cx complant of frost in freezer found the door is warped and not sealing on top tryed to get gasket to seal but willnot go; ordrng 1 LW10803965 (freezer door)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Pasadena, MD 21122
Kevin P.
Job Details: 06/07/2022
"installed new sump assembly and control and unit tests good, collected 264.98 total for sump and tax. job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near McLean, VA 22101
Jason A.
Job Details: 06/07/2022
CX complaint WASHER sometimes doesnt go into hi spin. Checked for error codes = none. Verified cold & hot water connections good. Replaced splutch & actuator. Manual spin & agitate. Calibrate & ran test wash. Start normal cycle > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Alexandria, VA
Eric W.
Job Details: 06/07/2022
cx complant of frost in freezer found the door is warped and not sealing on top tryed to get gasket to seal but willnot go; ordrng 1 LW10803965 (freezer door)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Fort Washington, MD 20744
Robert A.
Job Details: 06/07/2022
Cx has an extended warranty that needs to be properly dispatched by WP. I did not diagnose the unit.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near La Plata, MD 20646
Robert A.
Job Details: 06/07/2022
"Cx complaint that the middle burner is intermitently lighting. I inspected the unit and confirmed the complaint. I found the other four burners work fine. The middle burner will light partially at first then after adjust the flame from low to high then the entire burner will light. I tried switch burner caps to see if that was the issue, it made no difference. The unit will need a new burner head for the middle burner to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11435659 (middle burner head)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Rosedale, MD 21237
Neil H.
Job Details: 06/07/2022
CX COMPLAINT UNIT WAS LEAKING FOUND VALVE LEAKING WHEN I REMOVED THE THE BACK WALL OF RC AND THEN FOUND ONLY 24VAC TO THE VALVE NEW CONTROL NEEDED FOR PROPER VOLTAGE TO OPEN AND CLOSE VALVE.; ordrng 1 W11043763 (Whirlpool Refrigerator Control Board)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Fort Washington, MD 20744
Robert A.
Job Details: 06/07/2022
Cx has an extended warranty that needs to be properly dispatched by WP. I did not diagnose the unit.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near La Plata, MD 20646
Robert A.
Job Details: 06/07/2022
"Cx complaint that the middle burner is intermitently lighting. I inspected the unit and confirmed the complaint. I found the other four burners work fine. The middle burner will light partially at first then after adjust the flame from low to high then the entire burner will light. I tried switch burner caps to see if that was the issue, it made no difference. The unit will need a new burner head for the middle burner to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11435659 (middle burner head)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Rosedale, MD 21237
Neil H.
Job Details: 06/07/2022
CX COMPLAINT UNIT WAS LEAKING FOUND VALVE LEAKING WHEN I REMOVED THE THE BACK WALL OF RC AND THEN FOUND ONLY 24VAC TO THE VALVE NEW CONTROL NEEDED FOR PROPER VOLTAGE TO OPEN AND CLOSE VALVE.; ordrng 1 W11043763 (Whirlpool Refrigerator Control Board)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Port Republic, MD 20676
Robert A.
Job Details: 06/07/2022
"Cx complaint that the unit is not working correctly. I inspected the unit to confirm the complaint. I found error codes: f8e4 f9e2. I cleared the codes and ran an auto cycle, all components worked fine. I checked the float switch device and it had a little bit of water in it triggering the error code. I emptied the float switch and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHB03
Near Darlington, MD 21034
Milton J.
Job Details: 06/07/2022
CX complaint unit not cooling. Melted frost on evap to install new Evap Harness and Thermistor and also installed new Control. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL FREEZER
Model WRS322FDAB05
Near Dundalk, MD 21222
Milton J.
Job Details: 06/07/2022
CX complaint unit not cooling. Inspected and found evap frosted over. Checked element resistance at the control and only 0.5mohms. Defrosted evap and found connector to defrost element backed out. Connected and rechecked and element reading at the control was 31.8. Derosted rest of evap. Ordering new Defrost Control out of percaution and also FC LED and RC LED for lights out. -MJrob; ordrng 1 WPW10515057 (FC LED) and 1 WPW10515058 (RC LED) and 1 WPW10366605 (Defrost Control)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Port Republic, MD 20676
Robert A.
Job Details: 06/07/2022
"Cx complaint that the unit is not working correctly. I inspected the unit to confirm the complaint. I found error codes: f8e4 f9e2. I cleared the codes and ran an auto cycle, all components worked fine. I checked the float switch device and it had a little bit of water in it triggering the error code. I emptied the float switch and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHB03
Near Darlington, MD 21034
Milton J.
Job Details: 06/07/2022
CX complaint unit not cooling. Melted frost on evap to install new Evap Harness and Thermistor and also installed new Control. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL FREEZER
Model WRS322FDAB05
Near Dundalk, MD 21222
Milton J.
Job Details: 06/07/2022
CX complaint unit not cooling. Inspected and found evap frosted over. Checked element resistance at the control and only 0.5mohms. Defrosted evap and found connector to defrost element backed out. Connected and rechecked and element reading at the control was 31.8. Derosted rest of evap. Ordering new Defrost Control out of percaution and also FC LED and RC LED for lights out. -MJrob; ordrng 1 WPW10515057 (FC LED) and 1 WPW10515058 (RC LED) and 1 WPW10366605 (Defrost Control)
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDEM01
Near Annapolis, MD 21409
Kevin P.
Job Details: 06/07/2022
"cx complaint unit not cooling properly 53 in ff section and 43 in frzr section, i couldnt find any dye either in or behind the unit. compressor is running and extremely hot to the touch as if the compressor is inefficient. ordering compressor, ff evap, uv drier process stubs and ff evap surround for sealed system tech to return and check pressures to determine issue and perform sealed system repair.; ordrng 1 WPW10469927 (housing evap) and 1 W11492867 (ff evap) and 1 W11580434 (3 way valve) and 1 W10832994 (compresoor) and 1 WPW10143759 (dryer) and 1 W11506635 (process stub)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Enola, PA 17025
Fred G.
Job Details: 06/07/2022
cx complaint came inside to find water on floor. inspected unit and entered into diag and found 0 errior codes. ran a auto test and found when unit is draining water is getting on floor. lifted unit up to find no leaks underneath. pulled unit out to find drain hose had a small hole in it. replaced hose with preID part. tested unit and now unit doesnt leak. unit checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Owings Mills, MD 21117
Keith H.
Job Details: 06/07/2022
cx complaint is unit doesnt always finsh cycle inpsected unti put into diagnsotics found f10e2 for vent issue and unit needs updated heater; ordrng 1 W11416460 (vent wax motor) and 1 W11545539 (gasket) and 1 W11537778 (heater)
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDEM01
Near Annapolis, MD 21409
Kevin P.
Job Details: 06/07/2022
"cx complaint unit not cooling properly 53 in ff section and 43 in frzr section, i couldnt find any dye either in or behind the unit. compressor is running and extremely hot to the touch as if the compressor is inefficient. ordering compressor, ff evap, uv drier process stubs and ff evap surround for sealed system tech to return and check pressures to determine issue and perform sealed system repair.; ordrng 1 WPW10469927 (housing evap) and 1 W11492867 (ff evap) and 1 W11580434 (3 way valve) and 1 W10832994 (compresoor) and 1 WPW10143759 (dryer) and 1 W11506635 (process stub)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO36QMB01
Near Sykesville, MD 21784
Robert L.
Job Details: 06/07/2022
"cx complaint not starting display flashing, can hear control shorting, disconnected evap fan at upper harness and restarted unit, all functions returned, full frost pattern , ordering evap fan motor and will use control kit on return......left control kit at house, collected 727 visa cx paid in full; ordrng 1 W10822580 (evap fan motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Owings Mills, MD 21117
Keith H.
Job Details: 06/07/2022
cx complaint is unit doesnt always finsh cycle inpsected unti put into diagnsotics found f10e2 for vent issue and unit needs updated heater; ordrng 1 W11416460 (vent wax motor) and 1 W11545539 (gasket) and 1 W11537778 (heater)
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP02
Near Keswick, VA 22947
Eric F.
Job Details: 06/07/2022
" 7733826878Confirmed cx in Sabbath mode. Cx could not find documentation on how to change modes. Hit bottom to UI buttons and changed unit out of Sabbath mode and instructed cx on use. Cx also noticed issue with door gasket. Quoted cx on door gasket, cx going to take 30 days on quote, charged 120 diagnostic.; ordrng 1 W10917313 (gasket-dor)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Enola, PA 17025
Fred G.
Job Details: 06/07/2022
cx complaint came inside to find water on floor. inspected unit and entered into diag and found 0 errior codes. ran a auto test and found when unit is draining water is getting on floor. lifted unit up to find no leaks underneath. pulled unit out to find drain hose had a small hole in it. replaced hose with preID part. tested unit and now unit doesnt leak. unit checks good.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Blades, DE 19973
Frederick R.
Job Details: 06/07/2022
CX complaint is unit still no cool. Inspected unit and verified complaint. Last visit I did not have nitrogen to presure test unit so this time I pressure tested. Unit had ball of ice top right of evap. Thawed ice. Duriing pressure test the return blew out of the lokring. Top part of lokring coupler was stuck on line going to liner. Wouldnt have enough space to put anoth coupler on and be able to lock it down properly.Spoke to Robert at WPTL(7733825566) and sent him pics. He agreed it was too short. Deemed unit Non Repairable in warranty and set up for PEX review. Unit is paid off and owned by CX not RAC. Informed CX of what TL said and gave her the to follow up. This job is complete
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP02
Near Keswick, VA 22947
Eric F.
Job Details: 06/07/2022
" 7733826878Confirmed cx in Sabbath mode. Cx could not find documentation on how to change modes. Hit bottom to UI buttons and changed unit out of Sabbath mode and instructed cx on use. Cx also noticed issue with door gasket. Quoted cx on door gasket, cx going to take 30 days on quote, charged 120 diagnostic.; ordrng 1 W10917313 (gasket-dor)"
We serviced a
AMANA DISHWASHER
Model ADB1500ADS4
Near Suffolk, VA 23438
Zachery R.
Job Details: 06/07/2022
"upon arrival noticed handle tad too long, tried moving mounting bolts so handle can seat to panel, panel will have two holes if mounting screws are moved. spoke with senior tech was advised to order panel and handle to complete repair.; ordrng 1 W11131696 (stainlesspanel) and 1 W11133736 (handle)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Blades, DE 19973
Frederick R.
Job Details: 06/07/2022
CX complaint is unit still no cool. Inspected unit and verified complaint. Last visit I did not have nitrogen to presure test unit so this time I pressure tested. Unit had ball of ice top right of evap. Thawed ice. Duriing pressure test the return blew out of the lokring. Top part of lokring coupler was stuck on line going to liner. Wouldnt have enough space to put anoth coupler on and be able to lock it down properly.Spoke to Robert at WPTL(7733825566) and sent him pics. He agreed it was too short. Deemed unit Non Repairable in warranty and set up for PEX review. Unit is paid off and owned by CX not RAC. Informed CX of what TL said and gave her the to follow up. This job is complete
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL214KSB00
Near Harwood, MD 20776
Shane B.
Job Details: 06/07/2022
"cx complaint is the cleaning lady cut her hand on the door when cleaning the front of the glass. cleaning lady had to use a bandage to stop bleeding but did not need stiches. i inspected the door and found the stainless is pulling away from the glass causing a gap at the top of the door. that exposed edge is very sharp. unit will need a new door. called safety to document, 7733812111. ordering door. schedule when part is available.; ordrng 1 W11532928 (door left hinge)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO36QMB01
Near Sykesville, MD 21784
Robert L.
Job Details: 06/07/2022
"cx complaint not starting display flashing, can hear control shorting, disconnected evap fan at upper harness and restarted unit, all functions returned, full frost pattern , ordering evap fan motor and will use control kit on return......left control kit at house, collected 727 visa cx paid in full; ordrng 1 W10822580 (evap fan motor)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Selbyville, DE 19945
Michael E.
Job Details: 06/07/2022
"CX complaint: no cold water. Tested and verified complaint. I found the cold inlet is activating but not opening. Replaced inlet valve, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL214KSB00
Near Harwood, MD 20776
Shane B.
Job Details: 06/07/2022
"cx complaint is the cleaning lady cut her hand on the door when cleaning the front of the glass. cleaning lady had to use a bandage to stop bleeding but did not need stiches. i inspected the door and found the stainless is pulling away from the glass causing a gap at the top of the door. that exposed edge is very sharp. unit will need a new door. called safety to document, 7733812111. ordering door. schedule when part is available.; ordrng 1 W11532928 (door left hinge)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 06/07/2022
Unable to locate the unit 2nd attempt; saved tckt
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Selbyville, DE 19945
Michael E.
Job Details: 06/07/2022
"CX complaint: no cold water. Tested and verified complaint. I found the cold inlet is activating but not opening. Replaced inlet valve, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 06/07/2022
complaitn is the nameplate being damaged. confiremd complaint. the stainless outer part of the plate is missing leaving just a white plastic rectangle. replaced nameplate with preIDed part. unit now looks as designed.
We serviced a
AMANA DISHWASHER
Model ADB1500ADS4
Near Suffolk, VA 23438
Zachery R.
Job Details: 06/07/2022
"upon arrival noticed handle tad too long, tried moving mounting bolts so handle can seat to panel, panel will have two holes if mounting screws are moved. spoke with senior tech was advised to order panel and handle to complete repair.; ordrng 1 W11131696 (stainlesspanel) and 1 W11133736 (handle)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Quinton, VA 23141
Gill G.
Job Details: 06/07/2022
verified cx complaint of unit detergent dispenser is not locking closed. found faulty latch. replaced dispenser. tested. checked for leaks. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 06/07/2022
complaitn is the nameplate being damaged. confiremd complaint. the stainless outer part of the plate is missing leaving just a white plastic rectangle. replaced nameplate with preIDed part. unit now looks as designed.
We serviced a
WHIRLPOOL RANGE
Model JGD3536WS01
Near Silver Spring, MD 20904
Israel R.
Job Details: 06/07/2022
Customer complaint unit is smells like gas is leaking. I found the unit is leaking from the manifold. The manifold was as tight as possible and still leeaking. I added yellow gas teflon and tested. Unit is now tight and not leaking. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Quinton, VA 23141
Gill G.
Job Details: 06/07/2022
verified cx complaint of unit detergent dispenser is not locking closed. found faulty latch. replaced dispenser. tested. checked for leaks. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model GEQ9800PW1
Near Bowie, MD 20716
Shane B.
Job Details: 06/07/2022
"complaint is a rattling noise. confirmed complaint. noise starts as soon as cycle start and is coming from lower left. i inspected blower wheel and found lint build up, coins/debry and a knotted piece of shose lace wrapped around the blower wheel. once all debry was clear the unit ran quietly. unit is working as designed. cx paid service call."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 06/07/2022
Unable to locate the unit 2nd attempt; saved tckt
We serviced a
KITCHENAID ICE MAKER
Model KUIC18PNXS1
Near McLean, VA 22101
Lloyd B.
Job Details: 06/07/2022
"Cx complained the unit did not make ice. Inspected the unit and found that after the fill, the unit would shut off and quit working. Unplugged all the sensors and it still shut off when going to drain. Pulled the unit out and discovered a kink in the drain line. Removed the line and let water drain into a bowl and the operated as designed, filling and recirculating water without shutting off. Cut the bad part out of the drain line. Waited for the first batch to drop. Job complete"
We serviced a
WHIRLPOOL DRYER
Model GEQ9800PW1
Near Bowie, MD 20716
Shane B.
Job Details: 06/07/2022
"complaint is a rattling noise. confirmed complaint. noise starts as soon as cycle start and is coming from lower left. i inspected blower wheel and found lint build up, coins/debry and a knotted piece of shose lace wrapped around the blower wheel. once all debry was clear the unit ran quietly. unit is working as designed. cx paid service call."
We serviced a
WHIRLPOOL RANGE
Model JGD3536WS01
Near Silver Spring, MD 20904
Israel R.
Job Details: 06/07/2022
Customer complaint unit is smells like gas is leaking. I found the unit is leaking from the manifold. The manifold was as tight as possible and still leeaking. I added yellow gas teflon and tested. Unit is now tight and not leaking. Unit is back to normal operations.
We serviced a
KITCHENAID ICE MAKER
Model KUIC18PNXS1
Near McLean, VA 22101
Lloyd B.
Job Details: 06/07/2022
"Cx complained the unit did not make ice. Inspected the unit and found that after the fill, the unit would shut off and quit working. Unplugged all the sensors and it still shut off when going to drain. Pulled the unit out and discovered a kink in the drain line. Removed the line and let water drain into a bowl and the operated as designed, filling and recirculating water without shutting off. Cut the bad part out of the drain line. Waited for the first batch to drop. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Bowie, MD 20716
Shane B.
Job Details: 06/07/2022
cx complaint is poor cooling in fridge section and ice build up on evap. cx said he removed evap cover in fridge section and found ice build up in the upper right corner and no where else on evap. when i arrived i saw no ice build up on evap cover. 7733827465. quoted cx for repair. they paid service call and are going to find purchase reciept and contact office about repair.; ordrng 1 W11395558 (evap cover)
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE70CVSS2
Near Arlington, VA 22207
Eric W.
Job Details: 06/07/2022
cx complant of unit leaking tested unit could not find a leak after 30 min cx will watch unit
We serviced a
AMANA DISHWASHER
Model ADB1500ADS4
Near Suffolk, VA 23438
Zachery R.
Job Details: 06/07/2022
"upon arrival unit was not installed, cabinet does not have drain hose access, advised cx to have unit installed by installers."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Bowie, MD 20716
Shane B.
Job Details: 06/07/2022
cx complaint is poor cooling in fridge section and ice build up on evap. cx said he removed evap cover in fridge section and found ice build up in the upper right corner and no where else on evap. when i arrived i saw no ice build up on evap cover. 7733827465. quoted cx for repair. they paid service call and are going to find purchase reciept and contact office about repair.; ordrng 1 W11395558 (evap cover)
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE70CVSS2
Near Arlington, VA 22207
Eric W.
Job Details: 06/07/2022
cx complant of unit leaking tested unit could not find a leak after 30 min cx will watch unit
We serviced a
AMANA DISHWASHER
Model ADB1500ADS4
Near Suffolk, VA 23438
Zachery R.
Job Details: 06/07/2022
"upon arrival unit was not installed, cabinet does not have drain hose access, advised cx to have unit installed by installers."