Service History 147 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Staunton, VA 24401

Danny R.

Job Details: 12/02/2022

found unit has issues with control and motor control comes on but wont run rotor stator will order mottor and control; ordrng 1 W11583890 (control) and 1 W11354541 (stator) and 1 W11314361 (rotor)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Alexandria, VA 22306

Dustin F.

Job Details: 12/02/2022

"Upon Arrival, Unit was stuck with lid lock on. Took top off to access control and replaced control per previous tech. Ran Test cycle and unit would not proceed after cold water and warm water valves were tested. No codes were present. Would not drain. Used Shop Vac to drain all water out of unit and clean floor. tested continuity for drain pump at j63 and j66 and got 24.7 ohms. Then went to drain pump and got 22,2 ohms at the drain pump its self. Drain pump was hot to touch, checked for clogs and found nothing. Tried test mode again and again, the drain pump would just hum and not work. unplugged unit to unlock then tried a drain and spin cycle. still, drain pump hums and unit doesnt work. Unit needs new drain pump. Ordering drain pump 32 in stack and scheduled cx please put on cancel list; ordrng 1 W11399437 (Drain Pump) and 1 Look (Look)"

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Haymarket, VA 20169

Demonte S.

Job Details: 12/02/2022

Inspected the unit. Found that the cx is saying that the Cooktop had split. Checked the Cooktop. Single line split. This is a sign of a Heat crack. Installed new Cooktop. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Haymarket, VA 20169

Demonte S.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Martinsburg, WV 25403

Ken M.

Job Details: 12/02/2022

"Console, control, and UI replaced and tested. Unit is working properly. Old console and UI left with customer."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Urbana, MD 21704

Ricardo S.

Job Details: 12/02/2022

Replaced parts.. unit tested and microwave heating fine

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAK0

Near Red Lion, PA 17356

Drew B.

Job Details: 12/02/2022

cx complaint that unit is getting the f8e4 code and water was in float tray.. cleaned water checkd sels and all connections that could leak and reseated the tray switch znd now runs for 10 mins didnt find leak but will need cleaned being the suds amount after testing empty.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Derwood, MD 20855

Julian H.

Job Details: 12/02/2022

2yr WARRANTY COTSCO PURCHASEDCX complaint about unit not dispensing water inspected and found tube from valve to hinge restricted defrosted & started to work pressure to refrigerator is not very strong this can cause water to stand & freeze also found gaskets ripping causing air to zipped in(not caused by CX); ordrng 2 W10830274 (gasket-fip)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Derwood, MD 20855

Julian H.

Job Details: 12/02/2022

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Bowie, MD 20721

Shawn D.

Job Details: 12/02/2022

"cx compalint unti is not working. inspected unit then plugged it in and drain pump is running, canceld it out then checked for errors and has f0e5 cleared code then ran service ccyle and everything passed but seems like when spinning its slipping. checked under unit no belt is good gearcase looks good. removed wash plate to find the hub going bad. replaced hub then ran servuce cycle agan and sounds good. calibrated control. unit is good"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW

Near Leesburg, VA 20175

Ezra M.

Job Details: 12/02/2022

"not drying properly. found blower wheel disconnected from motor shaft, reconnected, tested, working properly.also advised cust to have vents cleaned."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Edgewater, MD 21037

Mitchell H.

Job Details: 12/02/2022

got to abc appliance and saw parts were ordered on 10/17 called office they informed me parts were shipped to other addres AD was out to. which is a vacant house still. informed the cx they will need to go check and see if parts are there. if they are to call us back and schedule for repair. if not then call us and let us know so we can find where parts are or re order. moving on.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Baltimore, MD 21224

Alexander D.

Job Details: 12/02/2022

"upon arrival cx said after he defrosted unit, it did make a couple batches of ice but stopped again because overfrosting came back. tech sheet has a note saying twist tray icemaker thermistor will test open in diagnostics. pressed icemaker test button and it harvested and filled fine, icemaker not needed. tested heater and it is heating, brown wire is secure. put a piece of tape around brown wire connector to make sure it doesnt unplug again. found defrost thermistor only reading 3.4k while encased in frost. cleared all frost with steamer and replaced defrost thermistor from v/s. advised cx monitor and call back if overfrosting comes back or if it stops making ice again.; ordrng 1 WPW10384183 (thermistor(AD v/s)), used 1 WPW10384183 (thermistor(AD v/s)) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Ellicott City, MD 21042

Robert L.

Job Details: 12/02/2022

"cx defrosted 48 hours, still couldnt get door open, steamed for about 30 minutes still wouldnt budge, used pry bar and was able to get open, massive ice caused from clogged evap drain, cleared all ice and creplaced drain tube,, bottom right FC door plug pulled out of liner, was able to get back in but loose, ordering Fc door stainless , cx aware of time frame, to inspect and no haul away; ordrng 1 LW10341279 (dor-fip ss)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS26C6MFZ00

Near Dover, DE 19901

Andrew W.

Job Details: 12/02/2022

"Cx complaint is unit not making ice. inspected and verified complaint. tested ice maker and ice maker would not respond. replaced ice maker and power cycled unit. tested new ice maker and still did not get a response. Called MR and double checked the wire harness on the door. found the tan wire severed on the fc door harness. Ordering FC door, new ice maker just in case it is defective from the shorted harness, ice maker switch, and jumper wire. cannot reschedule due to OS part and AIG authorization needed. cx informed to inspect the door when it arrives and call office for rescheduled visit.; ordrng 1 W10873791 (icemaker) and 1 W10646076 (wire-jumpr) and 1 W10918003 (switch-rkr) and 1 LW10839374 (dor-fip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Lititz, PA 17543

Justin L.

Job Details: 12/02/2022

As per previous visit was able to access unit and replace icemaker. Ran test 57 to harvest and 45 to fill. Unit now operates as designed no further work needed

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW4

Near Monkton, MD 21111

Brian R.

Job Details: 12/02/2022

cx had 1 load done and on 2nd load running when i got here and unit was leaking. puylled unit and removed back as thats where water was coming from and water coming out hole on center left of unit through a drain hole. called tech line and spoke to Travis and SR#7734819589 found unit switched to new drum and changed ait port and this drum did not come with hose. advised to order hose and install hose and sit again with unit and run a entire cycle. advised cx we will try to over night or expidite part if we can. we went off pointer W11495084. office to schedule. cx also wanted to leave back panel off to dry and put a towel down so she can finish load in there. advised unit wont be secure and will wabble. put unit back per there request.; ordrng 1 W11495084 (Hose)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fort Washington, MD 20744

Robert A.

Job Details: 12/02/2022

Cx complaint that the unit is not turning on. I inspected the unit to confirm the complaint. The control panel is not responding at all. I checked power to the control and it's getting 122v but the connector was not secure. I secured the connector and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fort Washington, MD 20744

Robert A.

Job Details: 12/02/2022

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Alexandria, VA 22314

Lloyd B.

Job Details: 12/02/2022

Cx complained the unit did not dry on sensor dry. Installed new control and cx will use and keep an eye out. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model MGC7536DS00

Near Ellicott City, MD 21042

Justin S.

Job Details: 12/02/2022

replaced the right rear gas valve and tested. all burners now heating good. the unit is now good

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Newport News, VA 23608

Carl A.

Job Details: 12/02/2022

"cx complaint of unit not heating checked unit , found it not heating ,checked unit to find power to be correct coming in, ohmed out to find the thermal cut off to be open,replaced part tested unit works as desinged; ordrng 1 W10900067 (Thermal Cut-Off CA V/S), used 1 W10900067 (Thermal Cut-Off CA V/S) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Newport News, VA 23608

Carl A.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Lewes, DE 19958

Michael E.

Job Details: 12/02/2022

"CX complaint: bake and broil are not lighting. Tested and verified complaint. I found neither bake nor broil are not sparking. Replaced spark module, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Silver Spring, MD 20906

Israel R.

Job Details: 12/02/2022

Installed new motor and ntested. Unit is back to normal operations.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Stephenson, VA 22656

Ricky E.

Job Details: 12/02/2022

"customer stated that the right door gasket was ripped. verified issue and replaced the gasket, unit cks ok.."

We serviced a

KITCHENAID OVEN

Model KOCE500ESS05

Near Laurel, MD 20723

Eric W.

Job Details: 12/02/2022

installd new harness and tested unit unit is now heating propery

We serviced a

KITCHENAID OVEN

Model KOCE500ESS05

Near Laurel, MD 20723

Eric W.

Job Details: 12/02/2022

installd new harness and tested unit unit is now heating propery

We serviced a

KITCHENAID RANGE

Model KSEG950ESS5

Near Annville, PA 17003

Justin L.

Job Details: 12/02/2022

"cx complains cooktop is cracked. Was able to access unit, and found that the cooktop had heat fractures. Was able to replace glass cook top. Unit works as designed no further work needed."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Bethesda, MD 20817

Roberto I.

Job Details: 12/02/2022

"Cx complaint random banging noise during spin.Ran test mode, no errors. Shocks tested ok and no shipping bolts on the unit. Ran a complete test cycle, the unit worked ok and didn't make any noise. Inspected legs, level and all the hoses. I was unable to replicate any issue."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near ,

Andrew W.

Job Details: 12/02/2022

Cx complaint is unit has small blemish on the paint of the cabinet. inspected and verified complaint. blemish is about the size of the tip of a pen and is not visible without direct light on the unit. cx had 3 people looking for it to show for picture documentation. blemish looks like a minor scrape of the paint from possibly taking the box off. cannot recommend a repair because there is no paint to put on the unit and it is not causing a functional issue to the unit worth deeming non-repairable. cx said they will just get touch up paint from lowes. unit is working as designed. job complete

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Richmond, VA 23222

Jonathon C.

Job Details: 12/02/2022

"cx complaint, unit shakes. attempted to replace suspension rods. new rods damaged. unable to complete repair, reordering rods. i leveled the unit, also added absorbtion pads from VS. resched for 12/16 cx prefers AM app; ordrng 1 W11130362 (suspension)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Fulton, MD 20759

Eric W.

Job Details: 12/02/2022

installed parts and tested unit door now cloosing proeprly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Mount Airy, MD 21771

Marc M.

Job Details: 12/02/2022

cx complaint unit not dispensing water. inspected unit and found that there is a crack in the dual valve where the valv ehas split entirley and will not draw water or sustain pressure. replaced valve with pre id parts. unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Silver Spring, MD 20906

Israel R.

Job Details: 12/02/2022

Customer complaint unti was not starting. I tested the unit and the unit has not error codes and completed the cycle. Tested more and the unit is starting the cycle i cant find any issue. And the is working everytime. Could not replicate the issue. She will call back if the problem keeps happening.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Ellicott City, MD 21043

Robert L.

Job Details: 12/02/2022

"installed paddle, switch and seperator, i previously taped over old deli ui , once control was removed harness was ok, control ok, harness was the issue, left door unplugged, also found LEDs had gone out since last visit, ordering deli harness and LEDs; ordrng 1 W11170612 (harns-wire) and 1 W11462342 (LED silver RC) and 1 W11601311 (LED silver FC)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near La Plata, MD 20646

Robert A.

Job Details: 12/02/2022

Cx was not home. She spoke with me through the door bell and asked to reschedule the appt. I put a TY card on her door at her request. I did not install the ordered parts.; saved tckt

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Linden, VA 22642

Daniel J.

Job Details: 12/02/2022

complaint clothing wet at end of cycle ran diag during spin noise metal on metal sound removed agitator found drum seperated from shaft moving freely orering drum 7 showing in stock; ordrng 1 W10554251 (spin basket)

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Glen Allen, VA 23059

Thomas B.

Job Details: 12/02/2022

Cx complaint unit is not working properly inspected unit found burners needed adjustments used 2mm screwdriver and set to cx expectations tested unit now functions normally

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Glen Allen, VA 23059

Thomas B.

Job Details: 12/02/2022

Cx complaint unit is not working properly inspected unit found burners needed adjustments used 2mm screwdriver and set to cx expectations tested unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 12/02/2022

replaced evap harness and defrost thermistor. tested unit. unit is now working properly

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Pasadena, MD 21122

Andrew H.

Job Details: 12/02/2022

"Cx complaint unit did not complete cycle, cx states unit has not had same issue since requesting service call. Entered unit into diagnostic mode found F0E5 (off balance load), and F7E8 (motor drive module over temp). Unit was severely out of balance. Adjusted feet to level/balance unit. Advised cx to not overload unit with heavy items."

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Silver Spring, MD 20902

Israel R.

Job Details: 12/02/2022

Intalled both parts and tested and still did not work. I found the that the control is not detecting the cancel buttons at all. Unit needs new control. Called office and schedule for 12/8/22; ordrng 1 W11100619 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Charlotte Hall, MD 20622

Shane B.

Job Details: 12/02/2022

"cx complaint is the unit not completling cycles. cx said on rinse water only trickles in and cycle does not finish. checked for codes and found F8E1 long fill, ran cold valve and can hear valve buzzing but had no flow. hot valve has good flow. water supply has good pressure and valves are not clogged with debry. installed preIDed part and tested again. both valves have good flow. ran service cycle and calibration cycle with no issues. unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Reston, VA 20191

Richard B.

Job Details: 12/02/2022

CX complant. No ice. Prior diagnosis found unit needs reciever and emmiter boards. Installed and cycled power. Unit working as designed. RB

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Amelia Court House, VA 23002

Jerod R.

Job Details: 12/02/2022

"tested unit found unit is leaking at uppr left corner due to a malformed gasket , ordered new gasket; ordrng 1 W11483553 (gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Spotsylvania Courthouse, VA 22551

Carl R.

Job Details: 12/02/2022

"Cx complaint is, No Cool Refrigerator - SP W11634348 - Special Project S71162 - Kit Per SP W11634348 - Not Cooling. Pulled unit from wall and compressor is hot to the touch. No fans blowing or no cooling. SR#7735188179. Evap fan is working properly. Sealed system needed.; ordrng 1 W11370574 (Compressor) and 1 W11504419 (Suction tube) and 1 W11504420 (Coupler) and 1 W11504418 (Lock ring compressor to condenser) and 1 W11506623 (Coupler) and 1 W11490399 (Drier) and 1 W11504448 (Coupler) and 1 W11506635 (Access valve)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Germantown, MD 20876

Julian H.

Job Details: 12/02/2022

CX complaint about unit started to melt ice & FC not coling well test temps on arrival FC38* RC35* went to check fans test 56&57 running check temperatures on tests 23-28 same as my reading fan for icemaker running test120 PA test97FF dissassembled test 40 watts are fine increasing 4-5 watts when changes test 38 compressor @ 100% it dropped down to 80 watts issue to high side NEEDS NITROGEN TO PRESSURIZED SYS SEALED SYS 3 COUNTS JOB R600A LOKRING KIT; ordrng 1 W11506635 (process stub) and 1 W11565768 (FC evap) and 1 W11506620 (coupler capillary to evap) and 1 W11506620 (coupler suction to evap) and 1 NITROGEN (NITROGEN) and 2 W11504445 (coupler(heat loop to cond))s and 2 W11504431 (coupler (suction to cond))s and 1 W11109499 (drier-tube) and 1 W11506623 (coupler (3 way to drier)) and 1 W11578031 (compressor) and 1 W11504415 (coupler high side to com) and 1 W11506621 (charging tube)

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Bowie, MD 20715

Shawn D.

Job Details: 12/02/2022

cx complaint unit is not gong past filling. inspected unit then checked for errrors and has f2e1 f7e1 f7e6 clered errors then ran servce ccyle and when agitating unit buzzes same with spinn. checked under unit to find a drill the has smashed the capacitor. called office part is in stock there and is only 7 minutes away. went and picked part up installed capacitor and tested and now unit agitated and spins. collected payment. unit is good; ordrng 1 W11158830 (capacitor 118.11)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesapeake, VA 23325

Anthony D.

Job Details: 12/02/2022

"cx complaint of grinding noise checked unit to find no error codes ran test cycle heard grinding noise checked under unit to find small amount of oil coming from gearcase and also found cam gear wearing throwing plastic dust on components under unit ordering gearcase, clutch kit, belt and actuator to complete repair; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W10721967 (clutch kit) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW

Near Chesterfield, VA 23832

Joseph D.

Job Details: 12/02/2022

"unit with improper drawer installed keeping door open adn vent blocked, reset and unit working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW

Near Chesterfield, VA 23832

Joseph D.

Job Details: 12/02/2022

"unit with improper drawer installed keeping door open adn vent blocked, reset and unit working properly"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Surry, VA 23883

Lucas R.

Job Details: 12/02/2022

"cx complaint unit making noise, checked unit found banging noise from rear panel onto chassis, secured panel added foam gasket, tested on drain and spin w/ towels, unit working as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model wdt730pahzo

Near Pasadena, MD 21122

Andrew H.

Job Details: 12/02/2022

"Cx complaint dishwasher handle is loose. Removed handlle, checked studs. Reinstalled handle and tightened grub screws. Unit is now working properly."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Richmond, VA 23222

Jonathon C.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Chester, VA 23831

Chris B.

Job Details: 12/02/2022

cx comp unit will not cool in fc also cx stated that i have to deam unit non repairable cx stated whirlpool said this did call techline spoke with robert found amp draw at compressor to .58 sr#7735182604 found unit has sealed system leak ordering compressor evap and drier unit is r134a; ordrng 1 W10780378 (comp) and 1 WPW10239732 (evap) and 1 WPW10143759 (drier)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0EW0

Near Burtonsville, MD 20866

Israel R.

Job Details: 12/02/2022

Installed new swtich and tested unti is back to normal operations.

We serviced a

KITCHENAID FREEZER

Model KBSN608ESS

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 12/02/2022

"this is a built in refrigerator, the contractor ordered a freezer door because the door cover has some scratches, i explain to the client that she doesn't need the door, what she needs is the panel, she will contact the contractor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Martinsburg, WV 25403

Ken M.

Job Details: 12/02/2022

"Customer complaint is that the gaskets on both doors are not sealing properly. Found that both door frames are warped, pulling the gaskets away from the inner door liner. Unit needs new doors.; ordrng 1 W11575716 (door - rc(SS)) and 1 LW10638683 (door - fc(SS)) and 1 W11178521 (nameplate)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Wilmington, DE 19804

Alexander W.

Job Details: 12/02/2022

Cx canceled at door fixed themselves

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Wilmington, DE 19804

Alexander W.

Job Details: 12/02/2022

Cx canceled at door fixed themselves

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Norfolk, VA 23503

Carl A.

Job Details: 12/02/2022

"cx complaint of unit not washing or spinning,rand unit through diag to ginf the following error code F7E1,found that the acutator had failed with the cap,replaced both parts tested and calibrated unit works as deisgned"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Norfolk, VA 23503

Carl A.

Job Details: 12/02/2022

"cx complaint of unit not working,checked unit to fidn the following error code f7E1,found unit not turning ,checked under side of unit to find cap haning and connector not fully seated reseated connector on cap tested and calibrated unit works as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near King William, VA 23086

Jonathon C.

Job Details: 12/02/2022

"cx complaint, squeaking during operation. replaced belt with tighter belt. after repair tested unit with a heavy blanket in it, cx said it sounded better. job is complete."

We serviced a

JENN-AIR RANGE

Model JGS1450FS0

Near Chevy Chase, MD 20815

Samuel R.

Job Details: 12/02/2022

cx complaint burning smell.inspected unti and found no signs of thermal events.tested unit and found unit to be caked in grease casuing a burning smell.als found door gasket not to seal properly and causing vent trim coating to melt.cx will call jen air to try get parts covered.gave cx a qoute.after explaing to safety they will cover repair pand parts j154jj1wpl1.3 pl #7735050558 WPW10162385 7 tribles W11025120 4 tribles; ordrng 1 WPW10162385 (gasket) and 1 W11025120 (trim)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 12/02/2022

"Cx complains about a clicking noise, cks unit, damper and fans working ok.. the noise comes from the back of the unit, a piece of blue shipping tape came off and is making noises when the condenser fan turns on.. unti cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Vienna, VA 22181

Christian C.

Job Details: 12/02/2022

"Installed IM, shutofff arm, and gasket. When removing FC door found crack in liner to the door screws. Cx did not have old IM and new IM does not have front cover. Ordering FC door and IM front cover. Ship door to cx oversized part.; ordrng 1 WPW10289690 (IM front cover) and 1 LW10858419 (FC door)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hopewell, VA 23860

Chris B.

Job Details: 12/02/2022

cx comp unit will not work insp unit found f5e4 lid not opened between cycles found unit buzzing when in agite and when in spin unit will hum and buuz unit will need cap W11395618; ordrng 1 W11395618 (cap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Sterling, VA 20164

Richard B.

Job Details: 12/02/2022

"CX refused service today , Stated there are other issues with fridge but when asked what they were she would not tell me. Stated she could not think of them right now. I told her i could take care of any issues she had with fridge today but CX insisted she has a appointment on 12th dec. RB; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS05

Near Woodbridge, VA 22192

Demonte S.

Job Details: 12/02/2022

Inspected the unit. Found that the cx is saying that the Refrigerator is leaking Water from the Dispenser out of the Ice Dispenser. Found that the cx isn't closing the Left Door all the way because they are opening the Left Door and trying to close it. When I arrived the Left Door was open / not sealed to the cabinet. I advised that the cx opens both doors and close the Left Door first. I also asked if the cx uses crushed Ice. Cx says all the time. I advised that they run cubed Ice after getting crushed Ice to knock out the ice pellets. Unit is working as Designed. ( This is the one and only use and Care call that the cx gets. Cx is also aware of this also.)

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Manheim, PA 17545

Justin L.

Job Details: 12/02/2022

cx complaint unit leaking and going off balance no matter what cycle. Was able to access unit and found f0e5 off balance f0e2 suds f5e2 lock failure. Ran test 12 and found unit banged around. Found the shocks failed. During fill found leaking from dispenser and bellow and during drain its struggling to drain due to impeller in pump is failing and hose has a pinholes causing leaks. While unit spins unit is giving err message as well. Unit is stacked and in a tight space so will need a 2nd technician to safely unstack dryer for repair. Ordering parts and once approved office will need to set return.; ordrng 1 W11524103 (dispenser) and 1 W11314648 (bellow) and 4 W11545322 (shock)s and 1 W11316671 (drain hose) and 1 W11458345 (drain pump) and 1 W11322883 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chester, VA 23831

Joseph D.

Job Details: 12/02/2022

"replaced valve contrl and suspension, working properly"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chester, VA 23831

Joseph D.

Job Details: 12/02/2022

"replaced valve contrl and suspension, working properly"

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Port Tobacco, MD 20677

Robert A.

Job Details: 12/02/2022

Cx complaint that the unit is shaking violently during the spin cycle. I inspected the unit and confirmed the complaint. I found no error codes. I checked the suspension and found the RF suspension rod not sitting correctly in place. I correctly positioned the suspension rod and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Urbana, MD 21704

Ricardo S.

Job Details: 12/02/2022

i got here and the customer opens the door and informed me that she never call for any service

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/02/2022

"cx complaint fost in fc, not cooling properly, checked unit found fc temp at -5, rc at 37, found excessive frost buildup in fc, gap between gasket and cabinet, heated gasket, leveled unit for proper door closure, set controls top read set points, advised cx not to monitor air temp in fc, unit working as designed."

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Silver Spring, MD 20902

Israel R.

Job Details: 12/02/2022

We serviced a

MAYTAG WASHER

Model MVWB750WR0

Near Hampton, VA 23661

Carl A.

Job Details: 12/02/2022

"cx complaint of unit going off blance,checked unit to find no error codes at this time,found crack in wash basket had leaked out fuild from tub ring cause it to go off blance unit will needed a new Basket Assembly as the part NLA; ordrng 1 W10118182 (Basket Assembly PART N/L/A)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near North Myrtle Beach, SC 29582

Jason T.

Job Details: 12/02/2022

"Installed parts to complete the repair, calibrated and tested unit...working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Herndon, VA 20171

Richard B.

Job Details: 12/02/2022

"CX complant, Noise from machine. Prior diagnosis found unit needs splutch and gearcase, Installed both and tested unit after calibrating unit. Unit working as designed, Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Bowie, MD 20721

Shawn D.

Job Details: 12/02/2022

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Manchester, MD 21102

Brian R.

Job Details: 12/02/2022

"cx complaint is with units running and said unit just wont wash or wash like it should. found the same code twice of F7E1 tach missing or wrong signal. . tried to run DLMS cycle and nothing. motor hums and vibrates and then unit shuts down and flashes code F7E1. unit will need motoe repled. updated actuator and it came out as well. will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11395618 (Capacitor) and 1 W11283592 (Motor), used 1 W11481722 (Actuator) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Vienna, VA 22182

Jason A.

Job Details: 12/02/2022

B.I. FRIDGE. Replaced all 12 LEDs W11632139 from van stock per TSP #: W11606409 Rev E / / / S84638. Test all leds are working > JJ; ordrng 4 W11632139 (LEDs JJ/ VS)s and 1 look (LOKO)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Sykesville, MD 21784

Marc M.

Job Details: 12/02/2022

installed compressor and drier and pulled unit into 30 inch vacuum and held. unit held vacuum. was able to charge with r600a and test. evap developed full frost pattern and now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Sykesville, MD 21784

Marc M.

Job Details: 12/02/2022

installed compressor and drier and pulled unit into 30 inch vacuum and held. unit held vacuum. was able to charge with r600a and test. evap developed full frost pattern and now checks good.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Centreville, VA 20120

Christian C.

Job Details: 12/02/2022

"Cx complaint metal piece sticking out of door and front right burner is not lighting. Inspected unit found thermal event caused side of glass to crack and side of door falling apart. Front right burner taking a while to ignite. Installed door panel, nameplate and burner head."

We serviced a

WHIRLPOOL DISHWASHER

Model GU2700XTSB1

Near Chesapeake, VA 23323

Zachery R.

Job Details: 12/02/2022

"cx complaint unit nonresponsive, checked unit, unit displaying d3, cleared codes, ran auto cycle, then ran normal hi temp cycle, unit working as designed. cx paid $120 service call. advised ticket is open for 30 days."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Mechanicsville, MD 20659

Shane B.

Job Details: 12/02/2022

"cx complaint is the unit not making ice or dispensing water. cx said ice production slowed down then stopped and water slowed to trickle then stopped at the same time. cx tried changing water filter but its stuck in the housing. checked temps when i arrived. RC is 31, FC is -4. i removed filter and installed bypass. water flows properly with bypass in place. tested IM and it cycled and filled. cx asked that i leave bypass in place because her tap water is very clean. unit is working as designed. ordering new bypass for van stock.; ordrng 1 W11395888 (bypass VS), used 1 W11395888 (bypass) from stock"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Moseley, VA 23120

Jerod R.

Job Details: 12/02/2022

replaced ordered parts an dtested unit is now fully functional

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Reading, PA 19608

Justin L.

Job Details: 12/02/2022

Was able to replace parts per previous visit. Unit now checks good. No further work needed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704KPS1

Near York, PA 17404

Bernard M.

Job Details: 12/02/2022

"Cx complaint the unit leaks. When arrived ran unit on normal cycle, after unit filled found water dripping from the tub and it would run down to the seal of sump assembly and continue to drip steadily. Contacted TL to report findings and suggests replacing tub. Ordering tub assembly and to be shipped to cx address. Once part arrives, cx will inspect and contact office to set up return.SR#7735185177; ordrng 1 W11409866 (tub assembly)"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Dayton, MD 21036

Eric W.

Job Details: 12/02/2022

"cx complaint is jennair built-in microwave - door does not shut well. it is not a smooth close, and light not cuttin on confrim lights wasnt cutting on went in diag mode and tested the lights and the door switch the MW light didnt cut on at all and the door switch opened and closed inconsentley ordering parts; ordrng 1 WPW10490593 (housng-lmp) and 1 W10886919 (lmp-basles) and 1 W11033422 (interlock) and 1 W11325784 (AM) and 1 W11238401 (transformr)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Annapolis, MD 21403

Andrew H.

Job Details: 12/02/2022

"Cx complaint unit is not cooling. Replaced 3 way valve, control board, evaporator, evap drain pan, evap cover, evap housing, drier, and compressor. Pulled unit to a 30 in vacuum, filled with 6 ounces of r134a. Unit is now working properly.; ordrng 1 W11435997 (Hosuing O/F)"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Warrenton, VA 20187

Daniel J.

Job Details: 12/02/2022

washer unable to start a cycle wont power on was able to enter diag cycle foud f6 e2 error ui acu communicatrion error and alo f2e1 error for stuck button removed panel found corrsion on back of ui sugguesting console be replaced replaced unit powers on and starts cycle but damage to front panel cracked near deep fill reordering console; ordrng 1 w11135391 (console (reorder damaged part))

We serviced a

WHIRLPOOL WASHER

Model wtw5000dw2

Near ,

Michael E.

Job Details: 12/02/2022

"CX complaint: shaking and not completing cycle. Tested and verified complaint. The suspension rods were wore out so i replaced them. I found the problem is coming from gearcase connection to basket. Ordering gearcase, hub and washplate. Scheduled return visit for 12/9 PM . CX gets home at 4pm.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate) and 1 W11454734 (gearcase)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Quinton, VA 23141

Jonathon C.

Job Details: 12/02/2022

"cx complaint, not heating. found element OL, quoted cx for job with TCO. cx declined tco, only wanted element. quoted job without TCO at 310.83 cx accepted, replaced parts. tested unit, unit working as designed. job is complete. element blew due to poor airflow from clogged vent. reccomended cx have vent cleaned."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Quinton, VA 23141

Jonathon C.

Job Details: 12/02/2022

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Haymarket, VA 20169

Demonte S.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Nellysford, VA 22958

Danny R.

Job Details: 12/02/2022

unit will need sump assy and soap dispencer cx will replace unit

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV07

Near Bel Air, MD 21015

Neil H.

Job Details: 12/02/2022

REMOVED THE SCREW PART OF THE BULB.

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