Service History 147 - VIA Appliance

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near Gaithersburg, MD 20882

Justin S.

Job Details: 10/09/2023

replaced the compressor and vacuummed the system down. filled to 4.5oz and ran test 40. step 4 low side pressure is 7psihigh side pressure is 80psistep 5 low side pressure is 6psihigh side pressure is 80psi. the unit is cooling not cooling very good. out of test mode the unit is cooling better with pressures of 0psi and 100psi. called tech support and spoke with a john. Whirlpool said to waitb 24hrs

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS02

Near Crofton, MD 21114

Emmanuel R.

Job Details: 10/09/2023

"Cs unit stopped making ice and freezer not freezing, confirmed complaint. Previous tech ordered icemaker but customer states it never came in, reordering icemaker. Also found temps in the fc 53degrees no frost pattern, rc evap frozen over 51degrees. Hooked up my gauges and -20low fside 75high side. unit has a sealed system leak, uv dye drier installed but not detecting any dye. ordering sealed system components.; ordrng 1 w11577195 (icemaker) and 1 W11492867 (RC evap) and 1 WPW10608485 (FC evaporator) and 1 W10276644 (compressor) and 1 WPW10143759VP (drier-uv -) and 1 WP978025 (svc valve) and 1 nitrogen (nitrogen)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED25DQXDN04

Near Charlottesville, VA 22901

Kyle A.

Job Details: 10/09/2023

Cx complaint of unit ice clumping. Did confirm weak seperator. Ordering door and motor.; ordrng 1 WP1120581 (Seperator) and 1 WP2180353 (Chute)

We serviced a

WHIRLPOOL COOKTOP

Model KCGC558JSS00

Near Brookeville, MD 20833

Israel R.

Job Details: 10/09/2023

"Customer complait unit is poping the breaker. I tested the unit and found the unit is popping the breaker when i turn the griddle on. I found one of the leads came off and shoring on the other wires. the wire still workins but is burnd up. Unit needs new harness, switch and sensor. Call customer when parts are available.; ordrng 1 W11317787 (Harness) and 1 W11318834 (switch-inf) and 1 W11319618 (Sensor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Severn, MD 21144

Alexander D.

Job Details: 10/09/2023

"replaced gearcase, splutch, actuator and belt. tested unit. unit is now working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Rockville, MD 20850

Julian H.

Job Details: 10/09/2023

GOT HERE CX states he hasnt been making ice confirmed bypass t&h it wont cycle confirmed 120vac to it replaced icemaker with preid closed door & filled right away

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Odenton, MD 21113

Alexander D.

Job Details: 10/09/2023

"replaced isolation valve. tested unit, water started dispensing good and no leaks. cx mentioned dents on fz door and LH rc door and provided receipt making unit within 30day cosmetic warranty. ordering fz door and LH rc door. advised cx doors will be shipped directly to her house and to call office to schedule return visit after inspecting for damages; ordrng 1 W11436967 (fz door) and 1 W11518736 (LH RC door)"

We serviced a

AMANA RANGE

Model AGR6603SFS4

Near Maryland City, MD 20724

Shawn D.

Job Details: 10/09/2023

"cx complaint front right burner is givving her issue she said most the time after its hot and sometimes wen she first uses it. inspected unit and found all burners are working good at this time. i let front right burner stay on for 10 minutes and tried to light it again and it working but the igniter spartk sometimes doesnt seem to be as strong as others. cx said when this happen alot of gas goes into room.could be issue with bruner head,burner cap or igniter. ordering all 3 parts for return to fix the isssue; ordrng 1 W11455147 (burner caps) and 1 W11435630 (burnerhead) and 1 W11459255 (orifice holder FR)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Frederick, MD 21702

Ricardo S.

Job Details: 10/09/2023

"Cx cmplains that the ice maker not worknig again, inspected unit, the bucket is full of ice, so i reset power and ice maker rotate one time and then stopped.. faulty new oice maker .. re-order part; ordrng 1 w11546935 (ice maker)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Millsboro, DE 19966

Michael E.

Job Details: 10/09/2023

Replaced the drain pump as per previous diagnosis. Tested UI and it is working properly. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Chesapeake, VA 23320

Zachery R.

Job Details: 10/09/2023

"cx complaint unit working intermittently and fan not working on speed 2. checked unit, unit has proper voltage, come to find fan reading out of range, popped 2 bag of pop corn on the same settings/time first bag popped entire bag. 2nd bag only popped about half. will need 2nd tech to remove unit due to glass cooktop and risk of injury. ordering all parts needed to complete repair.; ordrng 1 W11552018 (acu) and 1 W10754299 (mag) and 1 W10422269 (filter) and 1 W11441128 (fan) and 1 W11545872 (transformer) and 1 W10850446 (capactr-mg)"

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Emmitsburg, MD 21727

Drew B.

Job Details: 10/09/2023

cx complaiont that unit is not getting power then will come back off and on and when arrived today the unit had power lights were on and i powered up and ran test mode all features operated then ran through the normal production and waited and found the unit to fill good psi and recirculation pump worked properly and drain pump as well. evap plate was getting cold to the touch. .. found possibly intermitting condensate pump at times not operating the the power ordering W11539855; ordrng 1 W11539855 (condensate pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Hanover, MD 21076

Alexander D.

Job Details: 10/09/2023

"cx complaint unit makes loud humming noise for about 10min at a time. unit not making noise at this time. think i hear a faint vibration noise when i open the door and move unit around. found condensor sitting on base rails for compressor. added foam sleeves under condensor. dont hear noise anymore. advised cx to monitor and call back if issue persists; ordrng 1 2162499 (foam sleeve(AD v/s)), used 1 2162499 (SLEEVE(AD v/s)) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Goochland, VA 23063

Joseph D.

Job Details: 10/09/2023

Replaced lid strike and shirt operation of latch ran diagnostic cycle and Unit operating properly

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Oxford, PA 19363

Bernard M.

Job Details: 10/09/2023

"CX complaint unit doesn't complete cycles if would start. Entered diag and found error codes F5E3 lid lock fault and F8E1 long fill. Ran test and found a slow flow while filling. After water drained the lid lock would click and fail to lock. Unit wouldn't complete the rest of cycle. Ordering valve and lid lock, once available, contact cx to reschedule; ordrng 1 W11513248 (lid lock) and 1 W11513255 (inlet valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Hampton, VA 23661

Carl A.

Job Details: 10/09/2023

"cx complaint of unit not wroking ,checked unit tot find the following error codes F7E2 ,tested unit to find that motor failed ordering parts needed for repairs; ordrng 1 W11460946 (Pump & Motor)"

We serviced a

WHIRLPOOL DRYER

Model WGd9600TW1

Near Midlothian, VA 23113

Joseph D.

Job Details: 10/09/2023

Replace roller belt pulley and tensioner unit now operating quietly and properly

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPS01

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 10/09/2023

Customer complaint is unit leaking. Found one of the clamps on the drain pump was leaking. Retightend and all check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Manassas, VA 20112

Richard B.

Job Details: 10/09/2023

"CX complaant, Dishwasher not working. Prior diagnosis found unit needs acu , heater and sump assembly , Replaced sump assembly , ACU and heater assembly. Tested unit after reassembling , Leaning unit back and securing in cabinet. No leaks , good wash pressure , good drain. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXVB01

Near Laurel, MD 20707

Israel R.

Job Details: 10/09/2023

Customer complaint unit is not indicating the filter repalced. I went over how to replace the filter and how to reset the light she said we knoe but the light never changes since we installed new filter housing. I tried to press the switch 5 times and the light is not reseting. Unit will need new control board. Ordering board. The cap was broken told her that is not covered by the warranty she said she will get it.; ordrng 1 WPW10366605 (cntrl-elec)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 10/09/2023

Installed new part. All check ok.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Bunker Hill, WV 25413

Daniel J.

Job Details: 10/09/2023

f2 e1 error displayed off and on unable to use oven found small thermal event on control and when trying to enter diag cancel cancel start on second cancel broil start shows on display customer will contact lowes and try to replaced ordering control showing sp order; ordrng 1 w11548749 (control)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Rockville, MD 20852

Julian H.

Job Details: 10/09/2023

CX complaint about unit just stops running on inside but on display states that unit is still drying confirmed power 208vac put unit on test mode no errors test a sensor cycle & working internal fai;ure on control board causing unit to stop completely need part; ordrng 1 W11618916 (ctrl elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Surfside Beach, SC 29575

Paul F.

Job Details: 10/09/2023

Installed new valve and all check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Louisa, VA 23093

Eric F.

Job Details: 10/09/2023

"Confirmed cx complaint unit not cooling properly. Cx states that freezer temps have been slightly elevated since previous repair. Repair specs have changed since sealed system job was done. whirlpool now advising to 'over charge', putting more in than spec sheet advises to ensure proper cooling. Ordering sealed system recharge. Cx paid diagnostic, sealed system labor covered under extended warranty.;"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bel Air, MD 21015

Neil H.

Job Details: 10/09/2023

"door drops when open new hinges needed; ordrng 1 W11573703 (Whirlpool Dishwasher Door Hinge, Left) and 1 W11573702 (Whirlpool Dishwasher Right Door Hinge)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 10/09/2023

Customers complaint is unit does not run lomnger then 3 minutes. Found the fan motor was not running and was unplugged. Reinstalled and all check ok.

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Inwood, WV 25428

Daniel J.

Job Details: 10/09/2023

concerns with finish on one spot of door and also at times moisture building up top side of freezer cabinet good seal around freezer cabinet but top of door gap from over foaming starting to fail allowing warm air into freezer compartment orering door at not recently but at times ice falling out of chute; ordrng 1 LW11026359 (door fip)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Cabin John, MD 20818

Roberto I.

Job Details: 10/09/2023

"Cx complaint c warm again.Fund evap overfrosted again. Removed evap cover, and forced defrost, the heater didn't turn on. Bi-metal closed, conformed 120V supplied to the heater with the heater disconnected, but the voltaged droppped tp 0V once I connected the heater. 0V hot to neutral, 90V hot to chassis, issue with neutral vire. Called tech line, spoke to Nate. Aftr few test he stated issue with non replaceble thermofuse and unit unrepairable. Provided the sr # to the cx and I advised her to get in touch with AIG.-10F in the Fc and 52F in the Rc"

We serviced a

MAYTAG WASHER

Model MVW7232HWO

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 10/09/2023

Customer somplaint is unit only goes through cycle without issue on spin cycle. Regular and towel cycle stay stuck on spin for a couple hours until she stopped the cycle herself. Customer never got an error code to pop up. I went into diagnostics and found no error codes and unit operates and goes through test cycle normally. I was able to get the motor up to full speed without issue as well. Ordering UI for a possible communication problem after the main control got replaced. NTO part.; ordrng 1 W11478526 (UI)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Westminster, MD 21157

Brian R.

Job Details: 10/09/2023

cx complaint is units been in and out as far as powering up or running. says hes tried the breaker a few times and unit comes on when it runs. unit has 120 and wont take code or anything. will order parts needed and office will schedule.; ordrng 1 W11410066 (Control) and 1 W11622490 (Console)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Great Mills, MD 20634

David J.

Job Details: 10/09/2023

Customer complaint unit does not drive properly arrive today and inspected unit and could not verify complaint found unit comes on tumbles and heats properly. Inspected airflow and found little to no airflow leaving unit inspected vent behind house and could find flap coming up but very little tested with thank you cardon dryer vent and there was no suction from unit explained to customer to have his dryer vent serviced. That way he has proper airflow. Unit is working as intended. Explain to customer that this could potentially cause other parts to fail due to improper airflow job complete

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 10/09/2023

Custoemr complaint is damage to the cooktop. Found front right burner broke and it damaged the top. The top is covered under 1 year part warranty.; ordrng 1 W11183708 (cooktop (part warranty)) and 1 W10823727 (element)

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Troy, VA 22974

Eric F.

Job Details: 10/09/2023

Confirmed cx complaint unit leaking from around door. Found convex door gasket letting water pass seal. Ordering gasket.; ordrng 1 W11483553 (gasket)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ1

Near Silver Spring, MD 20902

Roberto I.

Job Details: 10/09/2023

"Replaced control, unit tested ok."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 10/09/2023

Customers complaint is unit not washing. Found oose connection on the water valve. Reinstalled all check ok.

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/09/2023

"CX complaint dryer doesn't turn off, it rips clothes around the door strike.Cx tried to stop the cycle trough the start buttton. I explained that in order to stop the cycle she must open the door, since the start button doesn't stop the cycle.Cx had few pictures showing clothes wrapped around the door strike. Inspected door and strike, found nothing wrong. Tested door gasket with paper, found it nice and tight, and I don't understand how clothes chan get trough the gasket during a cycle. calledt tech line, spoke to Jonathan, he ageed with me that the dryer is working as design. I was unable to contact Whirlpool Safety, their office was closed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Laurel, MD 20724

Davonte

Job Details: 10/09/2023

"cx complained unit door wasnt closing all the way, after inspecting unit, door closes but hinge friction sleeve was broken off. unit will need friction sleeve for right door hinge. only 1 in stock.; ordrng 1 WP8268961 (friction sleeve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 10/09/2023

Cusotmer complaint is unit not cooling properly. Found temps in fridge and freezer to warm. Also in diagnostics the RC evap thermistor is showing as shorted. Customer approved estimate and ordering sealed system in case of further issue. Sealed system covered under 5 year parts and labor.; ordrng 1 W11087438 (fan motor w/ thermistor) and 2 W11504445 (coupler)s and 2 W11506623 (coupler)s and 1 W11578205 (compressor) and 2 W11504431 (coupler)s and 2 W11504415 (coupler)s and 2 W11506621 (coupler)s and 1 W11578026 (evap) and 2 W11504450 (coupler)s and 2 W11506619 (coupler)s

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlottesville, VA 22901

Kyle A.

Job Details: 10/09/2023

"Cx complaint of unit not completing cycle. Did confirm shifter motor had failed. Repaced shifter and unit is now as designed.; ordrng 1 W11481722 (Actuator ka truck stock), used 1 W11481722 (Actuator) from stock"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Cheverly, MD 20785

Brian F.

Job Details: 10/09/2023

"Cx states unit out of balance during spin, unit has been leveled. Pushed down basket, basket returned and bounced multiple times, suspension is worn out. Ordering suspension.; ordrng 1 W11130359 (suspension)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 10/09/2023

Installed new part. All check ok.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Chesterfield, VA 23832

Joseph D.

Job Details: 10/09/2023

Unit with no display on unit interface unable to get good reading from control panel on pinout order and control and UI to enable use of unit. ; ordrng 1 W10891019 (Panel) and 1 W11545876 (Cntrl) and 1 W11194422 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Dayton, MD 21036

Robert L.

Job Details: 10/09/2023

"cx complaint dryer door hard to open , found catch stiff, was able to adjust catch open further, and now door closes smoothly, tested all ops ok, closing is tomorrow 10/10/23 per george at toll brothers, was originally the model home., papers are not signed yet so could not get copy"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Great Falls, VA 22066

Simon

Job Details: 10/09/2023

CX complaints refrigrator section not cooling .inspected unit and replaced ref thermistor cover and found the freezer evap cover ice built it .defrost heating not working .ordered defrost heater and evap thermistor.SZ; ordrng 1 W11626107 (defrost heater) and 1 W11629268 (evap thermistor)

We serviced a

JENN-AIR RANGE

Model JGRP436HL05

Near Kensington, MD 20895

Roberto I.

Job Details: 10/09/2023

"Cx complaint cavity light not turnong off.Confirmed complaint, found bad door latch. Called office, had the part ordered (W11029221) and the return visit scheduled for the day 10/12/23. Vacant house, the builder give me the garage door pin code to enter the house. It is on a sticky note. Called Whirlpool Safety and documented; ordrng 1 W11029221 (door latch asssy)"

We serviced a

KITCHENAID RANGE

Model KFEG504KPS0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 10/09/2023

"Installed new switches and knobs , unit needs rr/ lr switches and cooktop harness .. harness is burnt where it connects to switch; ordrng 1 W11134550 (harness cooktop right) and 1 W11188424 (harness cooktop left) and 1 W10917724 (switch lr) and 1 W10911303 (switch rr)"

We serviced a

MAYTAG WASHER

Model MHW5100DWO

Near Bel Air, MD 21015

Neil H.

Job Details: 10/09/2023

cx complaint marks on clothes whites the most or light colors m/s are faded beyond reading cx will have whirlpool send a replacement tag/sticker new door gasket needed; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near West River, MD 20778

David J.

Job Details: 10/09/2023

"Cx complaint ice everywhere, inspected unit and found huge block of ice all across the bottom. Removed all parts and used heat to remove all ice. Found Evap fan works, replaced harness and clear drain hole. Found Evap pan cracked causing leak everywhere. Need to remove Evap and to replace these parts. Ordering all parts for return visit. Setting up SS tech for next visit. Will call when all parts arrive. ; ordrng 1 W11492867 (Rc Evap) and 1 WPW10469927 (Evap enclouser) and 1 W11457241 (Drain pan) and 1 WPW10248595 (Damper control) and 1 WPW10501260 (Evap cover) and 1 SStech (SS tech)"

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES0

Near Midlothian, VA 23114

Joseph D.

Job Details: 10/09/2023

Replaced failed element and found unit with f9 EOS for miswired range. Checked power at terminal found 60 volts across line one and line two. Advice customer to seek professional electrician. Unit now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Mechanicsville, MD 20659

David J.

Job Details: 10/09/2023

Arrived today and unit had stopped working again. All lights were out no dispenser was working no ice was being made and unit was not cooling. Ran test 56 and had a blank screen. Ran test one and had a blank screen. Call Techline file number above diagnosed unit with Techline and found unit has a defective harness in left RC door for return visit in customer will call us when door arrives leaving today with the unit working and all lights on after receiving all connectors on harness will return when part arrives; ordrng 1 W10815694 (Black stainless Left RC door)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Laurel, MD 20707

Israel R.

Job Details: 10/09/2023

"Customer complaint unit is turning on but not spinnig. I tested the unit and found the belt ios ripped they said they had a different company and they repalced the belt but the belt in it was thing and did not look like the original. Installed new belt collected in full and the unti was hopping the support wheels are good. the drom is not round anymore and the shaft of the motor is racking back and forth when is spinning. Unit will need drum and motor. I quoted owes 372.49. if they want to do the drum and motor. I amde a mistake i thought they were covered under entitlement but i had the wrong model. quoted form drum and motor. I had collected 45 dollars needs to be refunded.; ordrng 1 341241 (belt,drive 7.80) and 1 W10899578 (drum 201.87) and 1 279827 (motor!dryer 107.08), used 1 341241 (BELT IR VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Aberdeen, MD 21001

Neil H.

Job Details: 10/09/2023

REPLACED THE DEFROST HEATER WITH THE REMAKE UNIT CHECKED GOOD.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Colonial Heights, VA 23834

John P.

Job Details: 10/09/2023

"CX complaint unit not making ice and leaking water from dispenser. Checked unit test 56E0, cycled icemaker and performed fill icemaker didn't overfill, can see ice cubes with heavy bridge and see where ice maker has overflowed, tested water valves was unable to duplicate leaks. Called techline talked to Chris stated to replace UI and then replace water valve if still has issues. Quoted CX:W11405309 $203.59$110 labor$15 shippingTax"

We serviced a

WHIRLPOOL WASHER

Model WFW95HEXW2

Near Falls Church, VA 22042

Lloyd B.

Job Details: 10/09/2023

Cx complained the unit leaked. Installed new valve and tested and there were no leaks. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Bethesda, MD 20817

Julian H.

Job Details: 10/09/2023

"replacd parts pulled system to 30' vacuum & holding start charging & saw that pressure on high side wouldnt rise did a nitro flush with nitrogen on high side vacuum again start to charge compressor is making a high pitch sound & is locking probably got jammed since it ran without refrigerant need compressor THIS IS A BUILT IN UNIT HEAVY BRAND NEW HOME NEED TO AVOID DAMAGES **SEALED SYSTEM TECH**, **2 COUNTS**, **2 TECH**.; ordrng 1 W11557671 (compressor) and 1 w11506635 (process coupler)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Newport News, VA 23605

Orbie

Job Details: 10/09/2023

"cx complaint f8E4, verified complaint. unit has F9E2, F8E4, FAE2. found no current leaks but ordering vent wax motor as unit has code for it, also ordering the outer door with facia because facia hard to read.; ordrng 1 W11659651 (door) and 1 W11649995 (vent motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC700HPS06

Near Columbia, MD

Robert L.

Job Details: 10/09/2023

"cx complaint filter door would not close, found top off filter housing had popped out, reassembled housing and reinstalled filter, tested all ops ok"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Manassas, VA 20111

Richard B.

Job Details: 10/09/2023

"CX complant. No sound from dryer speaker, Inspected unit and found F2E1 error code in diagnostics. Cleared error code and tried enabling signal strength to no avail.Ordering console facia assembly. Further work needed. RB; ordrng 1 w11419059 (facia.)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Columbia, MD 21044

Robert L.

Job Details: 10/09/2023

"cx complaint after few minutes cuts off, found f5e1, f9e1,f9e2, ran diag, control kept cutting on and off, removed and cleaned OWI, restarted diag ran thur no errors, open door, and restested and control not recognizing door, swapped latch and still nothingonce access control moving purple wires got unit to run, but once reassembled, not responsing, control and vent issue, quoted $484 cx declined to repair, collected $139 service fee visa"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Falmouth, VA 22406

Tanner B.

Job Details: 10/09/2023

"Installed new control , tested unit. Unit now working as designed . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS00

Near Kensington, MD 20895

Roberto I.

Job Details: 10/09/2023

"CX complaint water leaks on the floof.Inspected unit, found Rc drip pan rusted, drain clogged, water oveflowing the pan and dripping trough the liner plugs on the floor. Ordering Rc drip pan W11162078, and drain tube W11409190. The cx asked me to seal the liner plugs with silicone. Used some white rtf to seal them. Cx paid in full ($357.13); ordrng 1 W11162078 (Rc drip pan) and 1 W11409190 (drain tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Williamsburg, VA 23185

Lucas R.

Job Details: 10/09/2023

"cx complaint hole in door, checked unit found excessive foam coming from under side of door, also found bottom on ff door rusting, closer damaged, advised cx to contact office upon delivery of door.; ordrng 4 12246610 (plug-hndle)s and 1 13107554SQ (dor-fip ss) and 1 12028505AP (closure, door (gry))"

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Gaithersburg, MD 20882

Justin S.

Job Details: 10/09/2023

cx says the unit is dripping into the basket and will drain occasionally. f8e6(water hazard) error code in memory. ran the diagnosit cycle and the unit had a lot of air in the line going to the valve. slow water during fill. Flood safe hose were being used. Disconnected cold side and very littlke water was coming out at full pressure from valve. Explained to CX how the water valve on unit works and how a slow fill could cause a leak into basket. Water lines into unit need to be replaced.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 10/09/2023

"cx complaint noisy operation, checked unit found stiff rollers and idler, replaced rollers and idler, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Colonial Heights, VA 23834

John P.

Job Details: 10/09/2023

"CX complaint unit not cleaning dishes checked unit found error F4 E3 motor failure confirmed motor getting 120 volts, replaced sump assembly tested working as designed; ordrng 1 W11025157 (Sump JP/VS), used 1 W11025157 (Sump JP/VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Lovettsville, VA 20180

Ricky E.

Job Details: 10/09/2023

"customer stated that the unit wasnt making ice. still fnd a e5 error. reset power and rechecked for the error and error had gone away.. cycled the icemaker, unit cks ok.."

We serviced a

MAYTAG WASHER

Model MHWE200XW00

Near Rockville, MD 20853

Justin S.

Job Details: 10/09/2023

CX complaint leaking water underneath. CX showed me wherebit was leaking from door Looked at bellow gasket and seen a huge tear at bottom of Door. Will need a need bellow gasket.; ordrng 1 WPW10381562 (bellow(130.25))

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Upper Marlboro, MD 20772

Leon

Job Details: 10/09/2023

"The complaint was that unit didn't fill Confirm the issue when I got to the client's house Everything was uninstalled I reinstalled the dishwasher And ran a cycle, no leaks from watervalve or drain. Client was getting a h2o error codeI believe the waterline was just kinked over because how tight the dishwasher Was installedOrdering water Inlet; ordrng 1 W11535094 (Water inlet)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Rockville, MD 20853

Justin S.

Job Details: 10/09/2023

"cx says the refrigrerator is not cooling good and is builing up frost on the evaporator cover. the freezer is still cooling good. test 2 pass. test 3 the evaporator fan is blowing good. test 7 to 2. the refrigerator thermistor has already been replaced. resistance of thermistor reads 2.7k in ice water. Technical Service Pointer also states the control has new software for this unit. replaced the thermistor with vs and the unit needs the ui; ordrng 1 W10316760 (thermistor(js vs)) and 1 W11340158 (ui), used 1 W10316760 (THERMISTOR(js vs)) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Newport News, VA 23607

Orbie

Job Details: 10/09/2023

"cx complaint unit not filling. checked unit F4E3. F7E1. unit not pumping. ordering sump and motor, control and element just to be sure.; ordrng 1 W11613479 (sump & motor) and 1 W11637581 (control) and 1 W10518394 (heater)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Potomac, MD 20854

Julian H.

Job Details: 10/09/2023

replaced parts tested & working properly

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Lovettsville, VA 20180

Ricky E.

Job Details: 10/09/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Sandston, VA 23150

Chris B.

Job Details: 10/09/2023

cx comp unit unit is very loud insp unit found conf cx comp found fc door seal not sealing to cabinet unit will need fc door and tracks also found unit will defrost in manual defrost mode but evap is in block of ice checked therm and is in range ordering ui and control; ordrng 1 WPW10397636 (fc door track) and 1 WPW10397635 (fc door track) and 1 W10858419 (fc door) and 1 W10435575 (UI) and 1 W11035836 (control)

We serviced a

JENN-AIR OVEN

Model JJW3830DP02

Near Charlottesville, VA 22901

Kyle A.

Job Details: 10/09/2023

Cx complaint of f2e1 error. Did confir. Tried cycling power but error remains. Checked all connections on board and all are secure. Cx will need to replace ui and is going to contact jen air for coverage.; ordrng 1 W11232121 (Ui)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Hyattsville, MD 20782

Brian F.

Job Details: 10/09/2023

"Cx states unit not dispensing ice, filter housing defective. Tested ice dispenser, found auger motor receiving power but not turning, filter housing door not staying closed. Ordering auger motor and filter housing.; ordrng 1 W11671282 (auger motor) and 1 W11172791 (filter housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Upper Marlboro, MD 20772

Leon

Job Details: 10/09/2023

"Replace all the ice Maker parts. And then when we did that, we looked down and seen AI swallow at the bottom shelf. When we see an ice wall, we remove everything out of freezer and melted all the ice and the freezer and clear out out the drain line. We check and make sure the heater will still work as it should, which it is Put everything back together and test it unit. Everything worked as a should"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Charlottesville, VA 22911

Eric F.

Job Details: 10/09/2023

"Confirmed cx complaint unit not making ice. Found ice maker fill line frozen over. Cleared fill line, tested unit function. Unit operating as designed."

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ4

Near Beaverdam, VA 23015

Thomas B.

Job Details: 10/09/2023

Cx complaint unit is not working properly inspected unit found the ignitors not igniting it is also charred all up. Ordering new bake ignitor; ordrng 1 WPW10324262 (igntr-oven)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW01

Near Bel Air, MD 21015

Neil H.

Job Details: 10/09/2023

cx complaint the i/m stopped working and light out in the fc found the switch was frozen and once i got switch loos i/mk working but led still out because the light was on for long time and cx didn't know until light blew out 179.52 collected today and 110 due on return total was $289.52; ordrng 1 W11602886 (MODULE)

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Leonardtown, MD 20650

David J.

Job Details: 10/09/2023

"F5e1 lid latch error F2e1 stuck key Customer complaint unit will sometimes work, and sometimes not stated they have to mess with the lid latch for it to work properly. Inspected unit and found two error codes above verifying that the lid latch is definitely causing an issue. Explain to customer if this is not taken care of its possible that the lid latch could short out other components, customer paid service call and will let us know within 30 days if they would like to go through with repair job complete ; ordrng 1 W10861642 (Lid latch)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Harrisburg, PA 17112

Fred G.

Job Details: 10/09/2023

cx complaint unit is leaving clothes wet at end of cycle imtermittently. inspected unit and entered daig and found 0 saved error codes. ran auto test and found unit finished without issue. i found unit is level. i found drain hose is correct. I found incoming water flow was good. i found cx load size is a little on the heavy side. called TL to document is load size issue. unit checks good.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Purcellville, VA 20132

Ricky E.

Job Details: 10/09/2023

customer stated that the unit wasnt heating. fnd pigtail and terminal block burnt.. need parts...; ordrng 1 WP3397659 (block-term) and 1 279393 (screw) and 1 279318 (terminal)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Harrisburg, PA 17111

Fred G.

Job Details: 10/09/2023

"cx complaint unit is leaking from underneath. inspected unit and found drain hose was leaking. was able to replace with van stock. cx then stated unit makes loud noise when in a spin cycle. I found in auto test the gearcase was making noise. I also found spin basket is warpped. wash plate was also seized. unit needs gearcase, spin basket, splutch, belt, washplate, and a 2 call count to correct issue. advised cx spin basket ships to them, once in they will call and set up a return visit.; ordrng 1 W11244231 (drain nose (FG VS)) and 1 W11513243 (spin basket) and 1 W11449840 (gearcase) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W10902814 (wash plate), used 1 W11244231 (HOSE) from stock"

We serviced a

JENN-AIR COOKTOP

Model JGD3536GB05

Near Upper Marlboro, MD 20772

Leon

Job Details: 10/09/2023

"The complaint was that unit started to spark Confirm the issue of client saying that the spark model wasn't blocked in all the way, plugged it back in and tested it and didn't see it happened again, but the front left burner will not start without clicking a lot of times will the burner head around and the burner cap And it starts to click more frequently. ordering new burner. Head igniter and burner cap.; ordrng 1 W11690659 (Electrode (left Front)) and 1 W11379294 (CAP-BURNER) and 1 W11084064 (FL BURNER HEAD)"

We serviced a

MAYTAG DRYER

Model MEDB880BW0

Near Gaithersburg, MD 20878

Julian H.

Job Details: 10/09/2023

replaced parts & working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Triangle, VA 22172

Robert W.

Job Details: 10/09/2023

Replaced doors hinges and washers nameplate is damaged ordering nameplate Ship to CX.; ordrng 1 W11178521 (Nameplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS04

Near Germantown, MD 20874

Julian H.

Job Details: 10/09/2023

condensation still forming on top of FC door seal call TL Liam told me to send him a pic of positioned gasket states it was install wrong it need to be towards the front need to reorder; ordrng 2 W11159728 (gasket)s

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Falls Church, VA 22044

Lloyd B.

Job Details: 10/09/2023

"Cx complained of a noise. Inspected the unit and heard a loud squeaking noise coming from the gearcase. Unit needs new gearcase, clutch and blet; ordrng 1 W11449840 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS4

Near Kensington, MD 20895

Roberto I.

Job Details: 10/09/2023

"Cx complaint LF burner not lighting.Tested burner, spark ok, but didn't light. Found clogged orifice. Used a piece of stranded copper wire to unclogg the orifice. Borner tested ok. Collected $120"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Millersville, PA 17551

Cody H.

Job Details: 10/09/2023

"CX complains unit leaks water. CX states most recent leak did not come from unit itself, but instead a blocked drain coming from the floor. Found unit water supple to be off on arrival, turn on water supply valve for testing, found cold side water supply hose/shut off leaking and following hose to the floor. Ran unit through diagnostic test and unit itself did not leak. Ran unit through soak cycle to introduce more water to try to force a leak, when canceling floor drain began backing up. floor drain has blockage causing water from unit to flow onto floor instead of flowing out. Unit will need splutch, motor, belt and actuator to repair grinding noises, cx will need plumber for floor drain and leaking supply valve. Office to schedule when parts approved.; ordrng 1 W10890624 (motor) and 1 WPW10006384 (belt) and 1 W10913953 (actuator) and 1 W10721967 (splutch)"

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Washington, DC 20011

Brian F.

Job Details: 10/09/2023

"Installed control board and UI, ran auto test completed with no errors, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5THGXKS02

Near Virginia Beach, VA 23455

Justin W.

Job Details: 10/09/2023

cx complaint of ice door not sealing properly. confirmed complaint and replaced ice door. tested unit working as designed. advised cx to monitor unit and call back if any further issues occur.

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Hanover, VA 23069

Thomas B.

Job Details: 10/09/2023

Removed and replaced the gearcase and agitator plate tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Hampton, VA 23669

Orbie

Job Details: 10/09/2023

"cx complaint unit not making ice. checked unit, found ice in tray of IM. tested IM, unit rotated, heater came on, water dispensed. unit appears to be working as designed. advised cx to monitor unit for next 30 days and to call back if unit has fault again. completing job unless cx calls back. cx paid $139 diag fee."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Jessup, MD 20794

Shawn D.

Job Details: 10/09/2023

"replaced the compressor coupler used uv drier from v/s then vacumed system down and filled to 68g and started cooling. set temps to recomended and turned ice maker on and told cx to keep an eye on unit but should be good to go.; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Glen Allen, VA 23059

Thomas B.

Job Details: 10/09/2023

Found both doors dented towards the center of doors/cabinet home is still under major construction hasn't been completed yet ; ordrng 1 W11390070 (Refrigerator door stainless) and 1 W11593330 (Freezer door stainless)

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Bowie, MD 20715

Shawn D.

Job Details: 10/09/2023

cx complaint same issue again. inspected unit then checked for error codes and has f0e5 f0e3 f7e6 so cleared codes and ran diag cycle and when agitating it moving faster than normal and not turning as much but when gets to spin its spinning good tried starting a regular cycle and and wouldnt start took 3 times and cycle started could also be having capacitor issue.clled techline on the main issue spoke with chris told him whats going on and sent him pics of splutch and we both believe issue has to be in gearcase same part keeps going bad. called tradecare to try and get parts auth but she said nothing she can do. cx then called into customer service and got no help. he was about to pay for repair then his wife came out and she wants to call maytag first; ordrng 1 W11449840 (gearcase 263.77) and 1 W10721967 (splutch) and 1 W11395618 (capacitor)

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Falmouth, VA 22405

Tanner B.

Job Details: 10/09/2023

"RF burner flame too low on high , adjusted the valve . Tested unit. Job complete"

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Washington, DC 20016

Brian F.

Job Details: 10/09/2023

"Cx states unit not making ice, inspected and confirmed. Found unit had frozen fill tube, ran test 66, fill tube heat properly and melted ice, ran test 97, ice maker filled. Ordering valve and UI.; ordrng 1 W11404238 (UI) and 1 W11233375 (valve)"

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