We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Stephens City, VA 22655
Ezra M.
Job Details: 07/25/2023
"installed pump and motor assy, ran diag cycle, no leaks, no errors."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near ,
Justin W.
Job Details: 07/25/2023
replaced ice door and tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near ,
John P.
Job Details: 07/25/2023
Confirm Dent on door ordering refrigerator door; ordrng 1 LW10642551 (Door shp2cx) and 1 Look (Look)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Mechanicsburg, PA 17055
Sal R.
Job Details: 07/25/2023
CX complaint was that the unti was making a loud vibration soun d. I found that the splutch drive pulley was backed off. I was able to secure the drive pulley and unit test good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Arlington, VA 22205
Leon
Job Details: 07/25/2023
replaced motor in the DW tested unit no sound or leaks everything working as it should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Upper Marlboro, MD 20772
Alexander D.
Job Details: 07/25/2023
cx complaint ice falls out of dispenser onto floor. inspected unit and verified complaint. advised cx that if any ice is left on door then it will eventually melt and slip out. noticed frost under container. poured a little water onto ice door and its not sealing at all. ordering seperator asm and ice container. call cx to schedule return visit once we have eta on parts; ordrng 1 W11423781 (seperator asm) and 1 W11244434 (ice container)
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near Abingdon, MD 21009
Neil H.
Job Details: 07/25/2023
cx complaint the dryer wont start found the door switch faulty replaced the door switch unit tested good. $140 collected
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Hampton, VA 23663
Lucas R.
Job Details: 07/25/2023
"cx complaint unit not starting, checked unit found f7e1 motor fault, motor cap readaing 1 uf, replaced cap, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADH2
Near Arlington, VA 22206
Lloyd B.
Job Details: 07/25/2023
Cx declined service
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Frederick, MD 21704
Ricardo S.
Job Details: 07/25/2023
Replaced cntrl elec.. unit tested and compressor worsk now
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES0
Near Clinton, MD 20735
Shane B.
Job Details: 07/25/2023
installed all ordered parts. tested all burners all are working. cx says oven light is out. confirmed complaint. orderign new bulb. schedule when part is available.; ordrng 1 8009 (light bulb)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 07/25/2023
"replaced parts, unit tested and air flow is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MZD2752GRB
Near Fort Washington, MD 20744
Shane B.
Job Details: 07/25/2023
cx complaint is the unit leaking water. cx said leak happens every few days. when i arrived undr unit was dry but cx had a small towel in front of the right corner that was damp. i looked in FC and found a sheet of ice on the floor. cleared ice. drian line is clogged. cleared drain line. unit is now working as designed. cx paid 120 by check.
We serviced a
JENNAIR MICROWAVE
Model JMDFS24HM01
Near Virginia Beach, VA 23455
Carl A.
Job Details: 07/25/2023
"cx complaint of unit not working,cheked unit to find it not heating ,checked unit to find that the door switches wer not making full contact,reajusted door switches tested unit works as designed"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Palmyra, VA 22963
Kyle A.
Job Details: 07/25/2023
Cx complaint of unit not completing cycle. Found f4e1 error. Found heater connector to board not properly seated. Tested heater circuit and its came out to 17ohms. Reseated heater connector and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Chesapeake, VA 23325
Zachery R.
Job Details: 07/25/2023
"cx complaint no cool, checked unit, unit unplugged upon arrival, deli board is good, evap fan is good, spoke with AR, was advised to order evap and dryer to complete repair. ordering all parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 WPW10608485 (evaporator) and 1 WPW10143759 (dryer) and 1 W10832994 (compressor)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Crownsville, MD 21032
Israel R.
Job Details: 07/25/2023
"Customer complaint unit is not cooking correctly and pressure drops. Got to the unit and the orifice oredered are natural gas and the unit is LP. Ordering LP conversion. Found the cooktop had a mixture of N orifices and L orifices. I checked the valve and the regulator was set to N swap it to LP. The unit will need LP conversion. The unit lights up but looses pressure. Ordering Lp conversion, regulator, gas pressure tester. Keep with IR Spanish customer.; ordrng 1 W11620555 (Lp conversion) and 1 W11590292 (Regulator) and 1 Gaspressuretester (Gas pressure tester) and 1 look (look)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Hagerstown, MD 21740
Ken M.
Job Details: 07/25/2023
"Customer complaint is that the unit's blower is not working properly, seems to be affecting ability to heat. Unit tested and the blower is not running properly. Checked power from the control to the blower and confirmed 120VAc through both relays depending on selection. Speed 1 intermittantly works, speed 2 does not work at all. Ordering blower assembly. Unit is heating properly. Unit might be overheating because the blower is not working properly.; ordrng 1 W11441128 (blower)"
We serviced a
WHIRLPOOL WASHER
Model MHW8200FC0
Near Washington, DC 20016
Sherwood
Job Details: 07/25/2023
cx complaint not starting. arrived found unit working all components no error code were found after i ran two diag. cx was more concerned with leaking. did notice leak at water valve and hoses. tighten up hoses water leaked stop. took unit apart did not notice any leaking from bottom of washer no leaking from gasket either. this washber is working correctly no issue found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23455
Carl A.
Job Details: 07/25/2023
"cx complaint of unit not making ice,checked unit to find that the harnes on the water vavle was not fully seated,reseated wire harness on water vavles tested unit works as designed"
We serviced a
JENN-AIR WINE CELLAR
Model JUWFR242HL01
Near Adamstown, MD 21710
Ricky E.
Job Details: 07/25/2023
"tech line kurt, SR7736935445, tech line chris, unit not cooling, tech line strated that there may be a leak and to install a dryer and process valve.. i insted isolated the system, however the unit once the lines were cut started to drip oil from the low side cabinet line, high side at the compressor and some from the cap tube. the oil was brown and stinks. the unit has a contaminated system... wpl to replace the unit.."
We serviced a
KITCHENAID DISPOSERS
Model KCDI075B
Near Williamsburg, VA 23185
Orbie
Job Details: 07/25/2023
"cx complaint disposal not functioning. checked unit found one of teeth fell off. replaced disposal, tested unit. working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Fort Washington, MD 20744
Shane B.
Job Details: 07/25/2023
cx complaint is the unit not running cycles and the drain pump running with no lights on. i checked for codes and found none saved. i ran service cycle with no issues. I blew through pressure hose. it may have been clogged ran calibration. unit is working as designed. advised cx on cycle selection and detergent.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Seven Valleys, PA 17360
Bernard M.
Job Details: 07/25/2023
"Replaced all parts, ran normal cycle and unit as designed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Providence Forge, VA 23140
Chris B.
Job Details: 07/25/2023
replaced burner head due to broken screw and swapped orphis aplied pipe dope to fitting tested unit found regulator orphice not flipped and hand tight swapped reg ophice seated reg tested unit wroking as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lancaster, PA 17603
Justin L.
Job Details: 07/25/2023
Cx complaint unit freezing items in the rc section. Was able to access unit and found cx had tall items in front of damper and food againts back walls of fridge. Was able to correct the loading of the unit and went over with the cx why it needs to be away from walls and damper. Unit checks good no further work needed
We serviced a
JENNAIR OVEN
Model JMW2427DS01
Near McLean, VA
Jason A.
Job Details: 07/25/2023
CX complaint MW+O F2E1. error. Verified complaint & repalced console. Configure JMW2427 Set time & date. . Preheat oven & test MW works > JJ
We serviced a
KITCHENAID RANGE
Model KDRS467VSS04
Near Vienna, VA 22180
Jason A.
Job Details: 07/25/2023
CX complaint RANGE cooktop burners spark after lit. Verfied CENTER FRONT is the issue. All others are working. Refund for valves. Use harness on return. Install spark module & test. Refund for harness if not used > JJ; ordrng 1 WPW10475147 (Spark module $262.06 )
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 07/25/2023
"cx complaint unit knocking while agitating. checked unit, no faults present. checked suspension, suspension is good, come to find oil leaking from bearing onto slider, advised cx to try smaller loads until return visit. documented with techline sr#7736873912; ordrng 1 W11449841 (gearcase(LOOK/LOOK)) and 1 W11195971 (stator) and 1 W10754448 (clutch(LOOK/LOOK)) and 1 W11260238 (rotor)"
We serviced a
AMANA RANGE
Model ACR4303MMS
Near Harrisonburg, VA 22802
Eric F.
Job Details: 07/25/2023
"Spoke with RTM. Units are sold after 20 days, unit is no longer in store."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Alexandria, VA 22311
Lloyd B.
Job Details: 07/25/2023
"CX complained the unit did not operate correctly. Installed new control and when entering diagnostics, the unit fills thru the enter process. Removed power and the filling stopped. Checked the valve at the control J9 1-4 hot and J4 4-5 cold and they both have 1.2k ohms in range. At the J2 2=3, the drain has 20 ohms, in range. Unit needs new control again; ordrng 1 W11629601 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near York, PA 17404
Drew B.
Job Details: 07/25/2023
cx complaiunt that unit is not heating... checkd poweer at block nd wall.. only had 98 across legs l1 to l2... called wp tl sr#7736940799 butch 98 across L1 nd L2. with no dryer plugged in. not dryer issue..
We serviced a
KITCHENAID FREEZER
Model KFXS25RYWH2
Near Falls Church, VA 22041
Lloyd B.
Job Details: 07/25/2023
"Cx complained of a slow noisy dispense. Inspected the unit and found with a filter bypass, the noise went away and the dispencing was with pressure. Unit needs new filter housing.; ordrng 1 W10502642 (filter housing)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW2
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 07/25/2023
"cx complaint unit is displaying a f7e1. inspected unit and entered diag and found F7E1, F5E4, F7E6. cleared codes and ran auto test and found motor was only humming. tested capacitor and found it to show O.L. replaced capacitor and found unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Ocean City, MD 21842
Frederick R.
Job Details: 07/25/2023
assisted ME with door replacement
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 07/25/2023
"cx complaint left front burner does not lit. inspected unit and found units switch harness is the issue. i then found both left and front center orifice screws failed. unit needs LF orifice holder, center front orifice holder, 4 screws, switch harness, bezel kit to correct issue. once parts are in please reach out to cx and set up a retrun visit; ordrng 1 W11679666 (switch harness) and 1 W10826754 (L/F orifice holder) and 1 W10826753 (center front orifice holder) and 4 WP90767 (screw)s and 1 W11240529 (bezal kit)"
We serviced a
JENNAIR MICROWAVE
Model JMC2130WB00
Near Midlothian, VA 23113
Joseph D.
Job Details: 07/25/2023
"Unit with power cord sending power to neutral. Explained to customer, customer to have is swap power cords with another unit on August 8th. I explained that I thought the control board would be affected and unit not repairable. Cx owes 150 labor on return ; rqstng P&A on 1 W10277646 (Power cord)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 07/25/2023
cx complaint unit sometimes drops ice on floor and it leaks water. I found sometimes ice gets stuck in door and then once melted the cube will fall onto floor. i have called TL many times for this and there is no fix for it. cx also said chute builds with frost. i use water and poured it down chute and found door is not sealing correctly. unit needs dispenser door to correct issue. scheduled cx for 7/28/23; ordrng 1 W11423784 (dispenser door)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Waldorf, MD 20603
Shane B.
Job Details: 07/25/2023
"arrived to install part. tried to check for codes before replacing the board and unit would not go into diagnostics or power on at all. terminal block is wired correctly and supplying 240vac. LED on control is flashing. unplugged UI and found it is getting 13vdc. replaced control with ordered part beings UI was recently replaced. still wont power on. called techline, they checked part numbers of UI and ACU. they had me unplgged J13 and J14 from board and restored power, no changes. they had me verify pins on UI arent damaged and wires are pushed into connector fully, all look good. advised replacing UI and harness at the same time. SR#7736937039. ordering parts. schedule when available.; ordrng 1 W11378949 (user interface) and 1 W11459337 (UI harness)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Lewisberry, PA 17339
Fred G.
Job Details: 07/25/2023
Cx complaint unit makes a clicking noise. inspected unit and found a slight clicking noise when unit was running. removed drum and found some build up of lint on blower wheel. i did removed all drum rollers and clean them. everything inspected good. advised cx if noise comes back to please record it so we can hear it. unit checks good.; ordrng 1 looklook
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Clinton, MD 20735
Shawn D.
Job Details: 07/25/2023
"cx complaint unit never cooled since she moved in. pulled unit out an removed rear cover to find the process stub on the compresor is leaking snaped pic of oil running down rear panel. replaced the compressor coupler uv drier then vacumed unit down and filled to recomended and strated coolling good. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Goldsboro, PA 17319
Fred G.
Job Details: 07/25/2023
I was able to access unit and replace the RC led as per previous tech. unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Baltimore, MD 21209
Shane M.
Job Details: 07/25/2023
cx complaint the unit isnt spinning. found OL thermal fuse. replaced fuse. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near York, PA 17404
Drew B.
Job Details: 07/25/2023
replaced parts and now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near ,
Demonte S.
Job Details: 07/25/2023
Installed the Drum to the unit. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Maple, NC 27956
Austin D.
Job Details: 07/25/2023
"cx complaint the unit is noot heating to dry. checked the unit and found that the control had an error code f7e1 stored. replaced the control and testsed again. unit is running as designed. advised cx to make sure they purge the hot water line, use rinse aid, and make sure all heat/dry settings are selected prior to starting the cycle. after further testing found no amp draw coming from element during test cycle. unit needs a new element.; ordrng 1 W11306302 (control) and 1 W10518394 (element)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Rockville, MD 20853
Julian H.
Job Details: 07/25/2023
CX complaint about unit leaking found a pin hole on drain line not caused by CX need part; ordrng 1 W11244231 (hose)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Harrisburg, PA 17112
Cody H.
Job Details: 07/25/2023
Dup ticket. do not use.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Richmond, VA 23238
Thomas B.
Job Details: 07/25/2023
Cx complaint not drying dishes found cx rinse aid empty and cx didn't know to turn on hot water before use showed cx this in manual cause of course she didn't believe me saying it. Tested element works as designed
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Harrisburg, PA 17112
Cody H.
Job Details: 07/25/2023
"Was able to access unit and replace part per previous visit. tested unit and unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Richmond, VA 23228
Chris B.
Job Details: 07/25/2023
cx comp unit will drop water into fc found water line to im not seated in im seated water line tested unit wroking as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KUIC15NLXS0
Near Great Falls, VA 22066
Demonte S.
Job Details: 07/25/2023
Installed the Cutting Grid. Tested the unit. Unit is working as Designed. Cx paid in full for labor by Card. ( Any questions please check Sd Pictures.)
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near White Plains, MD 20695
Shane B.
Job Details: 07/25/2023
cx complaint is the lid cracking on the underside. confimed complaint. uderside is cracked near the left hinge. unit will need a new lid. ordering part. schedule when approved and when part is available.; ordrng 1 W11256781 (lid)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Finksburg, MD 21048
Justin S.
Job Details: 07/25/2023
replaced the control panel and ui and ran the diagnostic cycle. the unit is filling washing and draining good. display still legible after cycle. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Shepherdstown, WV 25443
Ken M.
Job Details: 07/25/2023
"Gaskets installed on the top of the panel. Unit has been dispensing water since last visit, did not need to thaw the reservoir. Unit is working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Hampstead, MD 21074
Justin S.
Job Details: 07/25/2023
replaced the control inlet harness and drain pump. tested and the unit is filling and draining good. the unit is now good
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near Manakin-Sabot, VA 23103
Thomas B.
Job Details: 07/25/2023
Cx complaint ice build up under the center piece found clogged refrigerator evaporator tray removed clog tested and inspected for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model mvwb835dw4
Near Manchester, MD 21102
Justin S.
Job Details: 07/25/2023
cx says they had another company out that said the unit needed 4 parts but 1 was under warranty. the tub does not spin easy by hand. the rotor doesnt have a bolt to hold it in place. the rotor and the slider are damaged where they connect to each other(pic). the gearcase looks like it is starting to leak oil. even with the rotor off the unit the basket is hard to turn.; ordrng 1 W11393685 (gearcase(263.77))
We serviced a
KITCHENAID OVEN
Model KOSE900HSS00
Near Chantilly, VA 20151
Daniel J.
Job Details: 07/25/2023
after repairs unit still getting f6 e4 error called tech line sugguesting replacing conole harness spoke with customer informed that a couple of times out the day unit resets on its own without being used happening since installed ui replaced twice control and exspension board replaced called tech line again also sugguested conole harness due to no other power related errors present informed to have customer check if error appears when uint is resttign sr7736879274 harness sp order; ordrng 1 W11233570 (console harness) and 1 W11157397 (signal harness)
We serviced a
WHIRLPOOL FREEZER
Model ED5KVEXVQ07
Near Norfolk, VA 23509
Zachery R.
Job Details: 07/25/2023
"replaced icemaker, tested, icemaker harvesting and filling. advised cx to dump first couple batches of ice."
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Front Royal, VA 22630
Daniel J.
Job Details: 07/25/2023
replaced door switch turned cook top on light went off after reinstalling back panel light came on found that one connector to front left burner not connected and when panel is reinstalled connector makes contact with other connector turning hot surface light on reconnected light stayed off
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Middletown, PA 17057
Fred G.
Job Details: 07/25/2023
"Cx complaint when unit is plugged in it trips breaker. inspected unit and plugged unit in and found outlet tripped. I unplugged power cable and tested cable and found it tested good. disconnected compressor and found same results. I removed evap cover and unplugged evap connector on back wall and found unit powered up. I then ohmed heating element and found 45.5ohms. plugging heater back in and found unit powered up and began to cool. ordering evap harness, heater, control. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11579349 (heater) and 1 W11677726 (evap hanress) and 1 W11595220 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUIC15PHZS0
Near Annapolis, MD 21401
Israel R.
Job Details: 07/25/2023
"Went to install the pump but the pump is working. This model has a thermistor behind the pump that reads water level in the bin. The Thermistor foir ice level is bad the sensor is reading 4.5 ohms in ice water. Bad sensor. The harness is bad rusting. Unit needs new Bin thermistor, Reservoir thermistor and harness. Parts came up to almost the same as she paid for the other parts. Customer needs refund of $4.47 back to the customer.; ordrng 1 WPW10485962 (sensor 129.92) and 1 WPW10511923 (thermistor 67.56) and 1 WPW10485955 (harns-pump 71.09)"
We serviced a
JENNAIR REFRIGERATOR
Model JBZFL24IGX00
Near Alexandria, VA 22303
Lloyd B.
Job Details: 07/25/2023
"Cx complained the unit did not make ice. Inspected the unit and found in step 120, the IMA passed the test. In step 97, the ice maker would not fill due to a frozen fill tube. Step 66, turned the heater on but it did not melt ice. At the heater, there is 12.5vdc but the heater has 41 ohms and is out of the 18ohm +/- 7% range. Unit needs new fill tube w/heater; ordrng 1 W11515313 (fill tube)"
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Belvidere, NC 27919
Austin D.
Job Details: 07/25/2023
cx complaint the unit is leaking. checked the unit and found that the vent hose had water markings leaking all down the back of the unit. bellow has debri in the unit. cleared the debri and advised the cx to either clean the unit or to use less detergent. unit is good to go.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Mount Wolf, PA 17347
Drew B.
Job Details: 07/25/2023
cx complaint that unit is jumping the time temps way to far off. i found proper power and the unit runs an heats just has issues wirh snesing the clothing foudn bad open rods in the unit not reading anything right away wet or not call to reschd no servcie at place to look anything up; ordrng 1 WPW10298258 (harness) and 2 WP3387223 (rods)s
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Stephens City, VA 22655
Ezra M.
Job Details: 07/25/2023
cust not aware of new 2 step start procedure for unit. had same model previously. discussed options on starting cycle. was not given quick start guide with unit.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Harrisonburg, VA 22802
Eric F.
Job Details: 07/25/2023
"Spoke with RTM. Units are sold after 20 days, unit is no longer in store."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS
Near Midlothian, VA 23113
Joseph D.
Job Details: 07/25/2023
Replaced valve and filter. Unit working properly but cx now has no water pressure from wall to test valve and filterhead. Advised cx to seek professional plumber to fix his plumbing
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Chambersburg, PA 17202
Andrew S.
Job Details: 07/25/2023
Per previous tech I was able to access and replace the control and when I accessed the fan I found that the unit has an ice ball built up in the top RH corner of the FC evap at cap tube. I callled JL and informed him of what I found. I replaced the evap fan and then did and amp draw and found that the unit is drawing 2.29 amps when compressor is at max speed and 1.11 amps at min. I am ordering the sealed system repair with both evaps and compressor/drier. Per JL returning tech check for leaks at evaps before replacing parts.; ordrng 1 W11492867 (RC Evap) and 1 WPW10608485 (FC Evap) and 1 W10832994 (Compressor) and 1 WPW10143759 (Filter Drier) and 3 W11506635 (Process Stubs)s
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 07/25/2023
cx complaint dishwasher rack issues clips come off and erd spray arms keeps coming off said his whirlpool stuff worked better. inspected unit found clips on middle rack are falling out and into heater some clips melted upper spray arm wiont lock in. replaced 3rd spray arm and retainer and now locks in good. found unit needs clips for middle rack so ordering parts; ordrng 1 W10875054 (middle rack part) and 1 W10919676 (middle rack guard) and 4 WPW10082853 (clips)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Upper Marlboro, MD 20772
Alexander D.
Job Details: 07/25/2023
"cx complaint unit making loud buzzing noise. inspected unit and verified complaint. unit in defrost upon arrival. left doors open until compressor started running and heard noise. noise is coming from vibration in back of unit. relocated some foam sleeves in between pipes that may be vibrating and under condensor. tested unit, no noise at this time. unit is now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED9470WW1
Near Arlington, VA 22206
Leon
Job Details: 07/25/2023
cx complaint was water was leaking into dryer confirmed issue seen that the steam valve was stuck checked online the valve was NLA removed water line from dryer tested water no leakes everything is working and cx is ok with out using steam cycles
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Norfolk, VA 23505
Zachery R.
Job Details: 07/25/2023
"cx complaint no heat. checked unit, come to find defective terminal block and wires. ordering parts needed to complete repair.; ordrng 1 279318 (terminal) and 1 279393 (screw)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Midlothian, VA 23113
Joseph D.
Job Details: 07/25/2023
Customer complaint f84 errors confirmed complaint found gasket unseeded receded gasket removed suds from basin and unit now running properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Ashburn, VA 20148
Simon
Job Details: 07/25/2023
"CX complaints refrogrator leaks whhile ice maker is on.inspected unit inlet vale ,test diag mode 57 and 45 checks condesation tray no cracked call tech line to adress the issues.SZ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Glen Allen, VA 23060
Chris B.
Job Details: 07/25/2023
cxc omp iunit will not cool insp unit conf cx comp found comp locked up and very hot to touch unit will need comp sp w11634348 S71162 unit will need compressor called jp for sealed system parts please add cx to cancelation list; ordrng 1 W11574734 (comp kit) and 1 W11506635 (tube)
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW2
Near Charlottesville, VA 22901
Kyle A.
Job Details: 07/25/2023
Cx complaint of unit not operating. Found inline power to washer control unplugged. Reseated connector and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Richmond, VA 23233
Chris B.
Job Details: 07/25/2023
cx comp unit will not cool inp unit conf cx comp found fc fan not running unit will need fc fan W11452196 ....115.65 fan 120 sc 15 ship 110 labor 6.94 tax total collected 367.59 cc cx paid in full; ordrng 1 W11452196 (fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Middletown, DE 19709
Taylor F.
Job Details: 07/25/2023
"Cx complaint is unit not cooling properly, freezing in the RC. Tested inspected and could not verify complaint. Found the temps to be working as designed. Found items in the unit blocking airflow. Informed cx proper use and care and why things are freezing. Cx is going to try these things and if she is still experiencing freezing, cx is going to adjust temp down 1 degree and wait 24hrs. Unit is working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Richmond, VA 23235
Joseph D.
Job Details: 07/25/2023
Unit with crack in icemold and crack in ice him from. Ice build up. Ordering both; ordrng 1 W11546935 (Icemaker) and 1 WPW10558423 (Ice bin)
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW1
Near Williamsburg, VA 23185
Orbie
Job Details: 07/25/2023
replaced thermal fuse and element. tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Bon Air, VA 23235
Joseph D.
Job Details: 07/25/2023
Customer complaint no ice confirmed complaint found dual valve not working properly and leaking filter head ordering both; ordrng 1 WPW10341320 (Valve) and 1 WPW10394053 (Filterhead)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Columbia, MD 21044
Marc M.
Job Details: 07/25/2023
explained OOW and cx cancelled call at door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Richmond, VA 23233
Chris B.
Job Details: 07/25/2023
cxc comp unit will not make ice in rc insp unit found ice box fan running found temps are good in fc and rc found when in test 59 im will not move and is not go to home pos found im stuck half way threw cycle unit will need rc im W11658802; ordrng 1 W11658802 (IM)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Mineral, VA 23117
Kyle A.
Job Details: 07/25/2023
Replaced all controls per previous tech. Also adjusted hinges as door was letting gnats in. Also clear water from auger motor comparment that was leaking into drawer. Found all fans working. If we return we need to call techline.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608EBS01
Near Mechanicsville, MD 20659
Shane B.
Job Details: 07/25/2023
"installed ordered part and restored power. all lights came on, display is working. evap and condensor fan are running as is compressor. unit is cooling. cx now pointed out a crack in the FC door. crack is under ice bin. unit will need another FC door to correct that issue. cx will call when door is delivered.; ordrng 1 W10800793 (dor-fip us)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Huntingtown, MD 20639
Shawn D.
Job Details: 07/25/2023
cx complaint isue returned said clothes were left wet and had to run drain and spin but has ran 8 cycles since and had no issues said he almost canceled appointment. inspected unit and had no codes service cycle sounds good spins great. ran manual fast spin and spins great. checked under unit and is nice and clean. went over loading with cx again and ifomred him off balamce loads have to be causing this and he said hes gonna try to keep loading it better. unit is good to go
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Gettysburg, PA 17325
Sal R.
Job Details: 07/25/2023
"Per the previouse tech, I was able to access and replace the thermal fuse. I tehn tested unit and unit test good."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chesapeake, VA 23320
Branden R.
Job Details: 07/25/2023
"came out to replace all parts on unit , disassmelbed and replaced all parts on unit , tested and unit is now running as designed ."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Gettysburg, PA 17325
Sal R.
Job Details: 07/25/2023
"CX complaint is that the unti just spins the washplate . I found no errors in diag. I dis run test 2 and found the washplate to be maki g woosh sound and not spinning freely of the basket. I was able to remove the 7/16 bolt , but unable to remove the wash plate. Unit will need 1 tub job. I am order all parts needed. I have informed CX that the basket and tub assm will direct ship to the home. CX will open packages and inspect parts before calling to set a return date. Return will need to be 2 call counted due the time it takes to complete a tub job.; ordrng 1 W10849477 (tub ring) and 1 W10752187 (bolt) and 1 W10902814 (washplate) and 6 WP8533953 (screw)s and 1 W10752719 (basket) and 1 W11219115 (outer tube) and 1 WPW10215093 (filter cover) and 1 W11454734 (gearcase) and 1 W10913953 (shifter) and 1 W10721967 (splutch) and 1 2callcount (2 call count) and 1 LOOK (LOOK)"
We serviced a
AMANA REFRIGERATOR
Model ASi2575GRS08
Near Biglerville, PA 17307
Andrew S.
Job Details: 07/25/2023
Per previous tech I wa able to access and replace the control and heater/harness. I then tested the unit and found that it is now functioning as intended. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Manakin-Sabot, VA 23103
Thomas B.
Job Details: 07/25/2023
Cx complaint unit is not working properly inspected unit found cx had unit set to 34 degrees in refrigerator section found this froze the water tank thawed and set temperature back to recommended settings. Adjusted the mullion not meeting up with top unit now functions Normally
We serviced a
WHIRLPOOL UNKNOWN
Model WRT1L1TZYB01
Near Hallam, PA 17406
Drew B.
Job Details: 07/25/2023
"cx comp,aintt hat unit is leaking in side the rc section found fc drain clogged un clogged and now checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Richmond, VA 23235
Joseph D.
Job Details: 07/25/2023
Replace sliders and unit now ceiling properly no other issues detected unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Elizabethtown, PA 17022
Fred G.
Job Details: 07/25/2023
I was able to access unit and replace the heater as per preivous visit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Richmond, VA 23226
Chris B.
Job Details: 07/25/2023
replaced rc door gasket seated with heat gun and installed name plate unit sealed and working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Ashburn, VA 20147
Simon
Job Details: 07/25/2023
"CX complaints ice maker not working .inspected unit diad mode test 15 and 36 ,45,56 found error code E5 test 57.found ice maker fan and emmiter not functioning properly.ordered emitter board , reciever board and ice maker fan.SZ; ordrng 1 W10870822 (emitter control board) and 1 W10898445 (reciever control board) and 1 W10846539 (fan ice box)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Petersburg, VA 23803
John P.
Job Details: 07/25/2023
Installed control and water valve tested working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/25/2023
replaced parts defrosted evap w steamer optimized sensor to suction line