We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB02
Near Leesburg, VA 20176
Ricky E.
Job Details: 10/10/2023
customer stated that the unit wasnt cooling. verified issue and fnd faulty compressor... need parts.. parts under 5 year; ordrng 1 W11092625 (compressor) and 1 w11512423 (condenser) and 1 W10836706 (evaporator) and 2 2callcount (2 call count)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Bethesda, MD 20817
Brian F.
Job Details: 10/10/2023
"Cx states led's out, open door warning constantly, water dispensing randomly. Tested and confirmed, found water had leaked into pantry ui compartment, shorted ui and damaged wiring harness. Ordering new pantry door w/ ui. Cx owes 110 on return, payment of 575.29 collected but not showing on SD.; ordrng 1 W10815668 (dor-fip bl)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Strasburg, VA 22657
Ezra M.
Job Details: 10/10/2023
"installed pulley, motor defective. reordering motor. also ordering drum, as drum is out of round.; ordrng 1 W11364931 (motor) and 1 W10508188 (drum)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Baltimore, MD 21239
Dustin F.
Job Details: 10/10/2023
"CX complaint: unit wont workInspected unit, confirmed CX complaint. found door switch defective. units inner light wont come on, and unit saying door open. confirmed connection is good. unit needs new door switch; ordrng 1 W11551763 (Door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Woodstock, VA 22664
Ezra M.
Job Details: 10/10/2023
"rc no cool due to evap frozen over. evap frozen over due to loose wire harness connection on white wire to defrost element. reattached, verified secure, verified defrost working. also has 1 broken door shelf. ordering shelf to be mailed to cust to install.; ordrng 1 W11239961 (bin-cntlvr)"
We serviced a
MAYTAG FREEZER
Model MFI2570FEZ13
Near Forest Hill, MD 21050
Neil H.
Job Details: 10/10/2023
CX COMPLAINT LOW ICE PRODUCTION BIN WAS FULL AND I EXPLAINED ONLY 8 CUBES PER TRAY AND IF CX IS HAVE GUEST TO TURN ON POWER COLD TO SPEED UP THE ICE MAKING AND COOLING FOR HIGHER DEMAND UNIT GOOD
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS00
Near Gloucester Point, VA 23062
Orbie
Job Details: 10/10/2023
"cx complaint FC door won't open far enough. found middle slide was stuck after pulling door open and closed until it unstuck. cx complaint door gasket ripped, verified complaint. advised cx would need a door to fix unit as gasket is built into door. cx doesn't want to have door replaced at this time. cx paid $139.00 diag fee with check. completing job."
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Richmond, VA 23225
Joseph D.
Job Details: 10/10/2023
Replaced heating element and unit now heating as designed no other issues detected ran diagnostic cycle cleared errors
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Winchester, VA 22601
Ezra M.
Job Details: 10/10/2023
installed rack adjusters and heater
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QVS02
Near Potomac, MD 20854
Roberto I.
Job Details: 10/10/2023
"Cx complaint icemaker not working.Fund ice ready in the mold, esetted power, the icemaker never started. Bypassed optic sensor and resetted power again, the icamekr started , but was noisy and unable to hervest. Ordrring icemaker WPW10277448 and optic sensor W11629974. Cx paid in full ($683.83); ordrng 1 WPW10277448 (icemaker) and 1 W11629974 (optic sensor)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Culpeper, VA 22701
Danny R.
Job Details: 10/10/2023
the timer seized up and wont turn need knob ordering part; ordrng 1 W11685947 (timer)
We serviced a
JENN-AIR RANGE
Model JDSP548HL01
Near Richmond, VA 23226
Chris B.
Job Details: 10/10/2023
cx comp unit steams up and will drip water onto floor cx did have video insp unit found unit is working as desighned it does have stream feature in witch cx was using at the time called tech line spoke with chris stated unit is wroking as desighned and to get cx to lay down towel when using feature
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Linthicum Heights, MD 21090
Dustin F.
Job Details: 10/10/2023
"CX: unit not working. Plugged in unit and powered it up,. tried to start cycle and Door lock kept clicking on and off and not advancing. checked connections, all is good. unit needs new control and lid latch.; ordrng 1 W11513248 (lid latch) and 1 W11513246 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Chesterfield, VA 23832
John P.
Job Details: 10/10/2023
CX complaint door not sealing checked unit found seal not staying in door applied silicone into door gasket to ensure gasket stays in door tested unit working as designed
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/10/2023
Customer complaint is unit does not keep time. I connected the wifi to the unit and updated. All check ok.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS0
Near Washington, DC 20007
Samuel R.
Job Details: 10/10/2023
cx compolaint rails fail apart and upper rack fell.inspected unit and coudl confrim cx complaint.replaced rails after finding scode which covers part and labor.unit is notw working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Gaithersburg, MD 20882
Julian H.
Job Details: 10/10/2023
replaced leds & working
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Surfside Beach, SC 29575
Paul F.
Job Details: 10/10/2023
Customers complaint is unit does not keep time. Connected unit to wifi and updated it throug the app. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Fredericksburg, VA 22406
Robert W.
Job Details: 10/10/2023
Cx Complaint is the unit isnt cooling in RC thermistors are good fans are working SP for this issue last visit recommended this UI replacement. Unit needs UI; ordrng 1 W11509095 (UI)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Finksburg, MD 21048
Brian R.
Job Details: 10/10/2023
came out and replaced parts ordered. melted evap down as well. reset unit and temps and checked over. unit checks. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Myrtle Beach, SC 29575
Paul F.
Job Details: 10/10/2023
Customer complaint is unit sometimes does not wash. She will have to change the cycle and then it will work. Tested unit in diagnostics and regular cycles and they both filled and started washing. NTo control.; ordrng 1 W11305308 (control)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Haymarket, VA 20169
Daniel J.
Job Details: 10/10/2023
dispesner sticking and not opening up during cycles tested found sticking replaced tested through diag opening normal
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Great Falls, VA 22066
Jason A.
Job Details: 10/10/2023
W11629268CX complaint FRIDGE no cool both compartments. Found FC evap iced up. Put unit in diagnostics test 89 no amp draw at killawatt. Test 56 FC fan not working. Check for voltage at control & measure resistance of htr OL. Parts OOS > JJ; ordrng 1 W11623098 (Main control) and 1 W11626107 (Def HTR) and 1 W11631626 (FC evap assym) and 1 W11629268 (FC evap harness incl thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204GPS0
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 10/10/2023
Customers complaint si unit leaking. Found unit is leaking from the diverter motor. Customer decided not to fix it. Collected service call.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Chevy Chase, MD 20815
Brian F.
Job Details: 10/10/2023
"Cx states oven stops and starts on its own. Unit powered off when I arrived, powered on unit, entered diagnostic mode. All oven functions working properly during test, no saved error codes. Was able to start bake and broil cycles with no issues. Cx states control board replaced about a year ago for same issues, unit would need control board replaced again. Emailed safety report to Wpl Safety"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Falls Church, VA 22043
Demonte S.
Job Details: 10/10/2023
Installed the Drain Pan Kit. Tested the Drain. Water is Draining. Unit is working as Designed.
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Pawleys Island, SC 29585
Paul F.
Job Details: 10/10/2023
Customer complaint is door is still not sealing and does not cook properly. When testing found the left side of the door is not tight to the cabinet and leaks hot air. I checked the hinges for proper installation. NTO hinges.; ordrng 1 W11568941 (left hinge) and 1 W11568813 (right hinge)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Yorktown, VA 23692
Lucas R.
Job Details: 10/10/2023
"cx complaint loud noise unit going off balance, checked unit found black oil leaking from bearing in gearcase, cx declined quote, purchasing new unit."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Street, MD 21154
Neil H.
Job Details: 10/10/2023
CX COMPLAINT WHEN SHE WASHES TOWELS SHE FILLS UNIT ALL THE WAY UP BUT THESE NEWER UNITS CAN ONLY HANDLE 3-4 AT MOST OR WASHER WILL NOT STAY STABLE AND UNIT IN TRAILOR UNIT GOOD BUT SMALLER LOADS WHEN HEAVY TOWELS OR ANY ITEMS THAT ABSORBS WATER AND BECOMES 2-3 TIMES ITS WEIGHT
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Pawleys Island, SC 29585
Paul F.
Job Details: 10/10/2023
Customer complaint is still not making ice. Found no water getting to icemaker. Unit still has the error code but the customer said the previous tech did not reset power to the unit to clear the code. Ordering water valve and fill tube heater.; ordrng 1 W11579561 (valve) and 1 W11087201 (heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Haymarket, VA 20169
Daniel J.
Job Details: 10/10/2023
per notes installed valve checked for leaks during diag cycle no leaks present at drained water out at end of cycle checked inlet no water coming into tub at end of cycle no errrors during testing
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Churchville, MD 21028
Neil H.
Job Details: 10/10/2023
CX COMPLAINT THE UNIT WON'T ADVANCE PASS FILL UNIT WAS UNPLUGGED I PLUGGED IT IN AND CHECKED NO ERRORS AND UNIT FILLED 3 TIMES IN A ROW NO ISSUE BUT THEY ARE ON A WELL AND CX SAID WHEN UNIT HAD ISSUE THAT WAS THE 3RD CYCLE RAN MY THOUGHT IS THE WELL WAS LOW CAUSING LOW WATER PRESSURE AT THAT TIME.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 10/10/2023
Customer complaint is dents in the doors. Took pictures and need to order doors.; ordrng 1 W11435357 (Right FF door) and 1 W11435360 (Freezer door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22405
Robert W.
Job Details: 10/10/2023
Replaced clips and tested unit is working properly.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Fort Washington, MD 20744
Shane B.
Job Details: 10/10/2023
cx complaint is the left front burner not working. confimed complaint. neither inner or outer ring work but cooktop on and cooktop hot lights come on when knob is turned. i inspected and found no damage to the element and no voltage with the switch on. found no loose connections on switch. switch has a small thermal burn spot on it. unit will need new swtich. ordering part for return visit.; ordrng 1 WPW10434452 (swtich)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 10/10/2023
Customer complaint is unit leaking water. Found the water is coming from the drain pan overflowing. Customer approved estimate. NTO part.; ordrng 1 W11087438 (fan motor with thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fredericksburg, VA 22405
Robert W.
Job Details: 10/10/2023
CX coplaint is the unit wont start. Inspected unit and found the strike has failed keeping unit from starting. Replaced and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Rockville, MD 20850
Roberto I.
Job Details: 10/10/2023
"Replaced parts, unit tested ok.The cx showed a new scratch on the Fc door, Seem like, the defective panrty door handle came out on side, rotaded and scratched the Fc door. Called parts auth., was told me we cannot order the part, but he cx can reach out to Whirlpool and explane the issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/10/2023
"Installed new door gasket. Found icebin stuck and frozen solid. I tried to use my steamer to free it but it wasent really making a dent into the amount of ice there was, Customer will need to turn off the fridge and let that ice melt until i can be removed. then they will call us back to come back and install the icemaker and check for other issues that might have caused the leak."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leesburg, VA 20176
Ricky E.
Job Details: 10/10/2023
"installed part, unit cks ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Parole, MD 21401
Israel R.
Job Details: 10/10/2023
Customer complaint unit is not making ice. We have already repalce the ice maker. I tested power to the ice maker and is getting 0 with the ice maker illuminated. Unit needs new control. Call customer when control is available.; ordrng 1 W11690305 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Fredericksburg, VA 22405
Robert W.
Job Details: 10/10/2023
"CX Complaint is the DW is leaking CX stated unit leaked one time, Unit is running with full load and isnt leaking door gasket looks good nothing is leaking. cant duplicate leak advise CX to record if unit leaks again."
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL02
Near Bethesda, MD 20817
Brian F.
Job Details: 10/10/2023
"Cx states mw door not closing fully, tested and confirmed. Installed new inner door, tested, unit is now working properly, hinges not needed."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Grantville, PA 17028
Cody H.
Job Details: 10/10/2023
"CX complains unit is leaking from underneath. CX is within warranty period according to issue date in entitlements. Found unit to be leaned forward causing the drum to sit too far forward causing the water to fill behind the drum as well as in front. Was able to level front feet and unit now fills into drum only. Retested unit and unit did not leak at all. Unit is now working as designed, no further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near McLean, VA 22101
Demonte S.
Job Details: 10/10/2023
Inspected the unit. Found that the cx is saying that the Microwave isn't heating. Checked power at the wall outlet. I'm getting 123.1 volts. Checked the Main Control Board at the 4903 relay. I'm getting 122.3 while the door is closed. I then checked the power again while the Door is open. I'm getting 121. 8 volts. Unit will need the Main Control = W11342846 & Diode = W11256462. Cx paid for Service call only. If the cx calls back order these parts and don't go without parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Conestoga, PA 17516
Justin L.
Job Details: 10/10/2023
Was able to access unit and replace part. Tested unit and unit now checks good no further work needed
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Richmond, VA 23226
Chris B.
Job Details: 10/10/2023
cx comp unit has mildew smell and there will water left under filter when cycle is complete tested unit called tech line spoke with chris stated unit is working as desieghned adivised cx of use and care to leave door cracked when not in use
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LZ0
Near Lewes, DE 19958
Taylor F.
Job Details: 10/10/2023
Cx complaint is unit not heating in the oven. Found that broil works but bake does not. Gas valve is letting gas through but not sparking at ignitor. Ordering dsi board and ingitor. Cannot rescheudle at this time.; ordrng 1 W10898291 (dsi control) and 1 WP9758079 (igntr-oven)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Richmond, VA 23226
Joseph D.
Job Details: 10/10/2023
Found drain pump not running drain pump tests as shorted 3 ohms instead of normal 20 replace drain pump and control board as no power from control and you know operating properly; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Seaford, DE 19973
Michael E.
Job Details: 10/10/2023
Replaced valve as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MAH6700AWW
Near Richmond, VA 23233
Joseph D.
Job Details: 10/10/2023
"Replaced damper, reattached spirng. Working properly. No issues noted. Just"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Virginia Beach, VA 23455
Carl A.
Job Details: 10/10/2023
"cx complaint of unit shaking in all cycles,checked unit to find no error codes at this time,test ran unit to find tub wappling,futher inspection found the tub hub to be lose, also checked on the under side to find oil leaking from gear case unit will need a gea case job done break down as follows 1/w11130362, hub,1/W10752187,screw,1/W10902814,Washplate,1/W11454734,Gearcase,1/W11239857,Drive Belt,1/W10721967,Drive Clutch Kit,service call break down as follows service call 139.00parts 445.01shipping15.00labro 250.00sub total 849.01tax 26.70grand total 875.71deposit 139.00; ordrng 1 W10752187 (screw) and 1 W10902814 (Washplate) and 1 W11454734 (Gearcase) and 1 W11239857 (Drive Belt) and 1 W10721967 (Drive Clutch Kit)"
We serviced a
WHIRLPOOL HOOD
Model KXU8030YSS1
Near Washington, DC 20012
Sherwood
Job Details: 10/10/2023
cx complaint rattling noise. arrived and confirm found shaft bent and hit the side of housing when in use. tried making adjustment to blower but could not get noise to goaway. advised replacing fan. cx will reach out if they wish to proceed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Waldorf, MD 20601
Shane B.
Job Details: 10/10/2023
"cx complaint is the unit not making ice or dispensing water. cx changed filter recently but it didnt fix the issue. when i arrived temp in RC was 31, FC is -1. supply is turned on and has good pressure to the unit. found no water in the filter. unit will need a new filter head. orderign valve as well just in case.; ordrng 1 W11162042 (housing) and 1 W11546685 (dual valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Rockville, MD 20850
Roberto I.
Job Details: 10/10/2023
"CX complaint ice on the bottom of the rc.Inspected unit, found drain clogged again.Called tech line, spoke to Joe, he stated that probably some hair gets in the drain extension, causing the tube to get clogged. The call dropped at the end of the conversation and Iwas unable to get an sr #. Ordering drain extension W11084807.; ordrng 1 W11084807 (drain extension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near West Hanover Township, PA 17112
Cody H.
Job Details: 10/10/2023
"CX complains unit still not dispensing ice after last visit. Found icebin auger to have failed. unit will need ice bin replaced. Quoted cx for ice bin, cx agreed. ws able to replace with pre i.d part, tested unit and unit now dispenses ice with no issue. cx paid with card, cx did not owe service fee due to within 30 days cx does not owe for labor due to cx putting ice bin themselves. cx paid parts, tax and shipping with card. No further work needed."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Baltimore, MD 21244
Alexander D.
Job Details: 10/10/2023
replaced control and pressure switch. tested unit. unit is now working properly
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Carlisle, PA 17013
Fred G.
Job Details: 10/10/2023
"cx complaint unit leaks when in use. cx had evidence of leak on right side and front of unit. inspected unit and entered diag and found f0e2, f7e5. cleared codes ran auto test found no leaks. ran 5 towels on a quick wash and found when unit went into a rinse cycle unit starting leaking. i found water was coming from tub ring down both left and right of tub. called TL (lost notes with SR) TL recommended replacing control due to a over speed motor and causing water to track back up inner tub and over ring. unit needs control and actuator to corret issue. once approved and in please contact cx and set up return visit.; ordrng 1 W11481722 (actuator) and 1 W11608058 (control)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Bethesda, MD 20817
Brian F.
Job Details: 10/10/2023
"Cx states grill element support defective, inspected and confirmed. Found new support broken out of box, reordering support.; ordrng 1 W10909479 (support REORDER)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Arlington, VA 22207
Simon
Job Details: 10/10/2023
CX complaints refrigrator not cooling Inpected unit found the defrost heater not working .I test all temprature from #26 to #36 result temp too high .run FC nad RC evap run rc evap fan not works as well .unit need evap cover and defrost heater .ordered evap cover and defrost heater.; ordrng 1 W11567407 (defrost heater) and 1 W11610999 (evap cove assembley)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXY01
Near Olney, MD 20832
Julian H.
Job Details: 10/10/2023
replaced parts put unit on test 25 icemaker harvested & filled with water MUST WAIT 24 HRS TO SEE ICE
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Leesburg, VA 20176
Ricky E.
Job Details: 10/10/2023
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Derwood, MD 20855
Roberto I.
Job Details: 10/10/2023
"CX complaint rust spots on both doors.Inspected unit, confirmed rust spots on Rc and Fc doors. Used afffresh stainless brightener to remove spots, but it didn't work. Ordering Rc door 13107554SQ, fc door 13109217SQ, nameplate W11223753, and 2 hole plugs WP12246610; ordrng 1 13107554SQ (Rc door) and 1 13109217SQ (Fc door) and 1 W11223753 (nameplate) and 2 WP12246610 (plug)s"
We serviced a
WHIRLPOOL COOKTOP
Model WCG51US6DS00
Near Leesburg, VA 20176
Ricky E.
Job Details: 10/10/2023
"installed parts, unit cks ok.."
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Lochearn, MD 21207
Alexander D.
Job Details: 10/10/2023
"replaced all parts. ran calibration and autotest, unit is now working properly"
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDHV02
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 10/10/2023
"cx complaint unit dispences crushed ice when asking for cubed, also frost in FC. I found ice bin was jammed. was able to clear jam and found unit now dispenses cubed and dispences crushed with no issues. I then found FC door gasket is faulty allowing warm air to enter FC. unit needs FC gasket to correct issue. once approved and part is in please reach out to cx and set up a return visit.; ordrng 1 WPW10436253 (FC gasket)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Gloucester, VA 23061
Orbie
Job Details: 10/10/2023
"cx complaint unit staying running with 1 minute left and had a few loads that were soaking wet. advised cx time remaining isn't always accurate, and to make sure spin doesn't get turned off when starting a cycle. also advised if unit has another hiccup after knowing these two things to call us back to have tech come back to rediagnose."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chantilly, VA 20152
Richard B.
Job Details: 10/10/2023
"CX complant. Fridge making noises. Inspected unit and found noise is coming from inside cabinet where referigeration lines enter bottom of cabinet above the compressor. .Slight constant gurgeling sound then when system shuts off, Noise happens. Shuttering sound. but shuts off after a while. CX will try and record sound , Dont believe anything can be done as lines are inside cabinet. RB"
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Rockville, MD 20855
Roberto I.
Job Details: 10/10/2023
"CX complaint unit leak and doesn't drain properly.Ran test mode, found F0E2 error. Ran a test cycle, the unit drained slowly. Removed water, found drain pump filer clogged by debris. Cleaned filter and ran a test cycle. The unit worked ok, but I was unble to replicate any water leak. Collected $120"
We serviced a
JENN-AIR COOKTOP
Model JIC4715GS
Near Spring Grove, PA 17362
Sal R.
Job Details: 10/10/2023
I was able ot access and replace both the MOD and the main control. I then tsted unit with CX. I found thenunit tobe opperatig as designed. I was able to collect $120.00 for labor charges via check
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Rockville, MD 20851
Roberto I.
Job Details: 10/10/2023
"CX complaint poor wash.Ran diag, found F3E4 error. Ran a test cycle, the wash motor made a humming and very low water pressure during wash. Replaced sump/motor assy using pre id part. Cleared error and ran a test cycle again. The unit worked as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS
Near Manassas, VA 20111
Tanner B.
Job Details: 10/10/2023
"Reseated fc led, units leds now on. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 10/10/2023
"Cx complaint the unit makes noise. Entered diag and found no error codes. Ran test cycle and when unit begins spin cycle, it makes loud screeching noise. Inspected underneath and found oileaking from gear case and the belt is rubbing across cam. Found belt dust and oil in shield. Was unable to remove washplate from drive shaft. Ordering parts with 2 call count, once approved contact cx to reschedule; ordrng 1 W11454734 (gear case) and 1 W10752283 (washplate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Gainesville, VA 20155
Daniel J.
Job Details: 10/10/2023
"noise from fridge stops when door is open also no ice production test three noise from evap fan motor no blockage test 56 e5 error stored test 57 icemaker passed harvest test test 36 iceroom fan normal test 45 noise from valve no water entering ordering evap fan motor for freezer, fill tube heater and also dual valve; ordrng 1 W11087201 (heater fill tube) and 1 W11482383 (dual valve) and 1 W11578030 (motor evap with harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 10/10/2023
"CX complaint unit doesn't make ice. Accessed icemaker and pressed reset, it harvested but didn't add water. The valve came on but no water. Found the fill tube frozen. Referenced SP and it suggested to replace icemaker.valve and fill tube. Ordering parts, once available contact cx to reschedule; ordrng 1 W11677731 (fill tube)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Aldie, VA 20105
Daniel J.
Job Details: 10/10/2023
dishwasher lower rack wheels not staying on failing and falling over during rack removal no service pointer for lower rack just top rack only covering vist not parts or labor called safety while onsite informed them wheels failing and getting melted by heating element rep agreed to sending customer new rack with rollers
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHEXNS02
Near Gaithersburg, MD 20877
Julian H.
Job Details: 10/10/2023
CX complaint about unit not making ice or dispensing water found paddles working went to the back valve getting 122vac but not dispensing water went to the front found that optics wont go to harvesting bypass optics icemaker gets power but wont cycle problem with optics icemaker & water valve CX PIF THRU APP; ordrng 1 W10408179 (water vavle asm) and 1 2198597 (icemaker assy) and 1 W11629974 (optics)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near New Salem Borough, PA
Sal R.
Job Details: 10/10/2023
"CX comppalint is that the unit is not heating. I found the poropper 240 volts at teh term block. I found that the heating element has broken . I am ordering 1 element (279838VP) and 1 TCO Kit (W10900067). Once the contract is apporved, please ahve someone form the office call to set a return date.; ordrng 1 279838VP (element) and 1 W10900067 (cutoff-tml)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Lusby, MD 20657
David J.
Job Details: 10/10/2023
"Customer complaint unit is not removing water during drain. Cycle arrived today and verified complaint when I arrived customer had unit taken apart to try and attempt to fix himself reinstalled all parts and ran a test cycle unit fills and washes fine, but when draining water stays inside of unit pump is working properly Using bucket took drain line off of garbage disposal and put into bucket unit trained in the bucket properly found that cap was still inside of garbage disposal. After finding this, I had asked customer when the garbage disposal was installed and he said a couple weeks ago and thats when the problem became a parent. Remove cat tested unit unit is now training properly. Customer paid $139 service call job complete."
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Yorktown, VA 23692
Lucas R.
Job Details: 10/10/2023
"cx complaint unit not heating, checked unit found open element, verified 240 vac to element, replaced element, cleaned excess lint from unit, advised cx to have vents professionally cleaned, tested, unit working as designed.; ordrng 1 279838 (element LRVS), used 1 279838 (element LRVS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Chesterfield, VA 23838
John P.
Job Details: 10/10/2023
CX complaint unit leaking water after running 1 cycle. Checked unit found lower spray arm split leaking water out of sides causing water to run over tub.; ordrng 1 W10837249 (Arm)
We serviced a
WHIRLPOOL STACKABLE
Model CET9100GQ2
Near Chesapeake, VA 23320
Zachery R.
Job Details: 10/10/2023
"replaced parts, same results, come to find defective uic, ordering parts needed to complete repair.; ordrng 1 W11674367 (console) and 1 W11475717 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Saluda, VA 23149
Orbie
Job Details: 10/10/2023
cx complaint unit has frost building up in FC and water not working. verified complaint called techline to document. spoke to robert. advised mullion bowed causing door not to seal. unit unrepairable. advised cx to contact lowes warranty for next steps for unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Fredericksburg, VA 22407
Robert W.
Job Details: 10/10/2023
"CX Complaint is there is ice building in the FC. Inspected unit and found the FC door gasket failed keeping door from sealing. unit needs FC door gasket, Quoted CX but CX didnt want to repair unit paid SVC; ordrng 1 W10407216 (FC gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADW3
Near Virginia Beach, VA 23456
Austin D.
Job Details: 10/10/2023
replaced all parts and put the unit back toghether. tested operation. unit is good to go.
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC0
Near Dover, PA 17315
Bernard M.
Job Details: 10/10/2023
"Replaced drum, ran normal cycle, and unit heats and spins without noises. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Seven Valleys, PA 17360
Sal R.
Job Details: 10/10/2023
"CX complaint is that the door flops down . I found that the unit will need 1 RH Hinge (W11573702) and 1 LH Hinge (W11573703). One the contract is apporved, please ahve someone form tehnoffice call to set a return date.; ordrng 1 W11573702 (RH Hinge) and 1 W11573703 (LH Hinge)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBBL02
Near Hagerstown, MD 21742
Ken M.
Job Details: 10/10/2023
Rail set replaced and tested. Unit is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Rockville, MD 20852
Brian F.
Job Details: 10/10/2023
"Cx states RC no cool, inspected and confirmed. Found evap completely frozen over, entered diagnostics, control sending 120VAC to heater, heater not heating. Found brown wire to heater was depinned, repinned connector, reconnected, tested, heater now working properly. Cleared evaporator, unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Montpelier, VA 23192
Thomas B.
Job Details: 10/10/2023
Cx complaint unit is not working properly inspected unit found no issues cx states unit makes noise unable to duplicate this cx doesn't have a 'phone' to record it however there are no error codes ran a cycle with and Without clothes unable to duplicate this issue
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Chesterfield, VA 23832
John P.
Job Details: 10/10/2023
"CX complaint unit not drying dishes and water coming from spray arm once done. Checked unit for stored error codes none stored, ran test cycle, found heater coming on and in range. Advised CX in the need to use rinseaid CX doesn't believe they should have to use another chemical to dry dishes. Called techline talked to Derek he agreed based off testing and that you have to use rinseaid."
We serviced a
MAYTAG WASHER
Model MED4500MW0
Near Roanoke, VA 24012
Kyle A.
Job Details: 10/10/2023
Case and bulhead are caved in causing drum to rub. Order case and drum.; ordrng 1 8533643 (Case) and 1 W10828431 (Bulkhead)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Montgomery Village, MD 20886
Julian H.
Job Details: 10/10/2023
Cx complaint about a noise & not going to spin inspected memory found error F9E1 long drain found drum with water shopvac water removed pump & found a pc of thick wire stuck on drain removed & working CX PIF THRU APP
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Martinsburg, WV 25401
Ezra M.
Job Details: 10/10/2023
"noise caused by loose blower wheel. tightened wheel, tested, working properly."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Hanover, PA 17331
Sal R.
Job Details: 10/10/2023
"CX complaint is that the front right burner does not always ignite. I found that the electrode intermtintly sparks, when it does spark the burner ignites. I inspected the electrode and did not find any physical concerns with it. I inspected the spark mod and found that the electrode is secure to the mod. I am ordering 1 spark mod (W11590249) and 1 front right electrode (W10669525). Once the parts are avalible, please have someoen form teh office call to set a return date.; ordrng 1 W11590249 (spark mod) and 1 W10669525 (FR electrode)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chantilly, VA 20152
Richard B.
Job Details: 10/10/2023
"CX complant. Washer dosent work. Inspected unit and found washer inplugged. Cycled power and tried a cycle. No go. Found shield broken. Ordering shield. Measured cap and reads bad. Installed cap , Found motor reads 4 ohms and 8 ohms. Ordering motor , Found after attempted cycle the unit has a comms error . Ordering console and Control. Further work needed. RB; ordrng 1 W11513246 (control) and 1 W11643702 (console) and 1 W11283592 (motor) and 1 W11409708 (shield)"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL00
Near Edgewater, MD 21037
Shawn D.
Job Details: 10/10/2023
"arrived cx said after last guy left microewave is now messing up says open close door im going to mess with that last starting with oven door. replaced recievers outer door and tested still off, found oven door you can adjust up and down from screws so did that and door is almost perfect now. i then found for microwave the right side is not hitting the switch all the way. found theres a gap on right side of the door so removed uter door reinstalled now is in place and icrowave works good everytime. i then found screws are needed for the ui panel but cant order them they come with panel. ordering ui panel and will have to adjust the left side of the oven door just a tad on return. cx saiid unit looks so much better and is starting to be happy. ordering ui for return; ordrng 1 W11598173 (ui panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near York, PA 17408
Sal R.
Job Details: 10/10/2023
CX complai t was that the lighs in the RC ceiling and the FC LEd were out. I was able to used the CX provided LED Kit (W11683243) sent to them by WP. Once all LED's were installed all lighted was restored. UNit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Annapolis, MD 21403
Shawn D.
Job Details: 10/10/2023
replaced door and side ui and tetsed dispenser works good. had cx test and she said the front ui is loose. i told her it just slides into taps at top and locks in on bottom i cant make it tighter and understands and said will call back if panel messes up. unit is good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV02
Near Hanover, PA 17331
Drew B.
Job Details: 10/10/2023
replaced parts allow time to cool properly time wise. unit checks good