We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near Ocean City, MD 21842
Michael E.
Job Details: 08/10/2023
"Replaced the IM as mper previous diagnosis. Testerd and IM is not cycling. Checked settings on control but when i press ice maker button it doesnt change brightness, not when briefly pressed and not when hold for 3 seconds. It appears that the control is not activating IM, even after resetting unit. Ordereing control and Reordering IM (just in case). IM is not likely needed but wanted to have on hand just in case. Cannot reschedule due to SO part.; ordrng 1 W11580275 (control reorder) and 1 W11596827 (IM)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Severn, MD 21144
Alexander D.
Job Details: 08/10/2023
"cx has new complaint while waiting on rc door to come in. cx complaint unit not making ice or making ice very slowly. sometimes only has 1 batch in container. inspected unit and verified complaint. cx said she noticed condensation in rc sometimes. i also noticed frozen condensation on back wall of fz. tested icemaker and it harvested and filled correctly. seems issue is rc door not sealing or popping open, letting warm air in. ordering icemaker in case needed when replacing rc door. advised cx to put a chair in front of door that keeps popping open to hold it shut and see if icemaker gets better, if cx says it didnt get better on return visit then replace icemaker. advised cx to call in when door arrives after inspecting for damages.; ordrng 1 W11542654 (icemaker)"
We serviced a
WHIRLPOOL FREEZER
Model WRT108FFDM03
Near Burtonsville, MD 20866
Emmanuel R.
Job Details: 08/10/2023
"Cs unit isnt not cooling, confirmed complaint. I found the compressor is tripping the over load device pulling about 3amp 848watts . Replaced compressor and filled with 200psi of nitrogen to check for leaks, no leaks detecte, pulled a vaccum , held a vaccum. Filled 50g r600. Unit is now buidling a frost pattern. Advised allow 24hrs for temps to stabilize. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16CX
Near Fenwick Island, DE 19944
Michael E.
Job Details: 08/10/2023
Corrected the sound problem as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Sterling, VA 20165
Simon
Job Details: 08/10/2023
CX complaints refrigrator not cooling both sides inspected unit found start device on and off check watt meter 120 volts ones start the compressor voltage drops to 118 and noisey compressor even replace new start device the compressor wont start need seal system tech.CX paid for service call $120. parts and labor FOR SEAL SYSTEM REPAIR CX coverd.three count job.oredred compressor dryer start device and couples.SZ; ordrng 1 W11370574 (compressor+dryer+start device) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Greenbelt, MD 20770
Davonte
Job Details: 08/10/2023
cx complained unit wasnt cooling on fc and rc side. installed new heater.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Glen Burnie, MD 21061
Neil H.
Job Details: 08/10/2023
CX COMPLAINT WASHER NOT DRAINING FOUND THE PUMP CAME DISCONNECTED FIXED CONNECTION AND UNIT DRAINING AND TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Round Hill, VA 20141
Ricky E.
Job Details: 08/10/2023
"customer stated that the unit makes a trange noise when running. verified issue and fnd units condenser fanblade not fully seated.. secured fan blade, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Forest Hill, MD 21050
Neil H.
Job Details: 08/10/2023
CX COMPLAINT UNIT HAVING FILL AND WASH ISSUES AT TIMES LIKE WILL BE AGITATING WITH LITTLE TO NO WATER AND WILL ONLY FILL FOR A FEW SECS. AND THEN STARTS WASHING ORDERING NEW CONTROL; ordrng 1 W11614514 (Appliance Control Unit (acu))
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Darlington, MD 21034
Neil H.
Job Details: 08/10/2023
CALLED TECH LINE AND TOLD THE SAME THING AS LAST VISIT ON THE UNIT CAN'T BE ADJUSTED FLAME WISE CX WILL CALL WHIRLPOOL TO HAVE OPTIONS GVEN BUT REPAIR WISE NOTHING CAN BE CHANGED REGULATOR REPLACED LAST VISIT.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Washington, DC 20017
Sherwood
Job Details: 08/10/2023
cx complaint no heating got f3e0 error code. did a ohms reading on sensor temp sensor is reading high for room temps and cooling fan is continuously ran. im ordering temp sensor and main harness due to service pointer although i checked connection want to have it on hand.; ordrng 1 W11245671 (harness) and 1 W11598120 (temp sensor)
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA01
Near Lewes, DE 19958
Frederick R.
Job Details: 08/10/2023
Upon arrival i was inspecting unit and found that condenser line is kinked. Need to add new condenser to job and move to 3 ct. CX has appt today at 430 so wouldnt be able to get job completed in that time frame. Orderingcondenser and returning with compressor. 3 ct SS job. Please call to reschedule; ordrng 1 WP2313624 (condenser)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Virginia Beach, VA 23462
Carl A.
Job Details: 08/10/2023
replaced all parts tested and calibrated unit works as desinged
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Gambrills, MD 21054
Israel R.
Job Details: 08/10/2023
"Installed new control, dampper. Tested unit unit is letting air through and is cooling. Unit is back to normal operations."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Harpers Ferry, WV 25425
Ken M.
Job Details: 08/10/2023
"Customer complaint is that the unit is making a thumping noise. Customer has already replaced the belt, rollers, and idler pulley. Unit tested and issue confirmed. Found a drywall screw stuck between the felt and front drum glide. Screw removed and unit retested. Unit is working properly."
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Norfolk, VA 23504
Zachery R.
Job Details: 08/10/2023
"cx complaint unit not completing cycles, checked unit, unit properly installed, correct polarity, no faults, tried calibrating, unit acting sporadic. acu receiving 122vac, ordering acu to complete repair.; ordrng 1 W11607637 (acu)"
We serviced a
WHIRLPOOL DRYER
Model WGD5500XW1
Near Washington, DC 20008
Samuel R.
Job Details: 08/10/2023
cx complaint unit is making noise.inspected unit and unit did not make any noise.tested unit with and without a load.cx will call if unit makes noise again.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Baltimore, MD 21209
Justin S.
Job Details: 08/10/2023
CX complaint aig dw door not closing right. Removed outer door panel. install new right side hinge and friction pads on both hinges. CX seemed satisfied with noise reductiom.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2876DRH00
Near Bel Air, MD 21015
Neil H.
Job Details: 08/10/2023
CX COMPLAINT UNIT NOT COOLING FOUND NO FROST PATTERN UNIT IS EXTREMELY HOT ON CABINET AND WHEN I RAN TESTED 5 COMPRESSOR SOUNDS WEAK AND STRAINING CX'S HAVE HAD UNIT IN AREA SPACE THAT HAS NO ROOM ON THE SIDES AND BACK S.S. NEEDEED CX WILL LOOK AT BUYING SMALLER UNIT TO FIT AND HAVE SPACE ON EACH SIDE $120 COLLECTED
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Virginia Beach, VA 23453
Branden R.
Job Details: 08/10/2023
"cx complaint unit not heating checked unit and found good air flow , heater ohmed out good . motor checked good and has proper rpm . found unit cycling heat on and off within 30 seconds not allowing unit to properly heat ordering tco and thermal fuse for repair .; ordrng 1 WP3391914 (thermal fuse) and 1 279973 (tco)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2772HEZ00
Near Chantilly, VA 20152
Daniel J.
Job Details: 08/10/2023
fridge power cycling returned from vaction to a no cool and and frisge turning off and on lights on and than off plugged in night of 8/9 since than no power outage called tech line informed to run test 3 evap fan and test 36 iceroom fan and listen for noise and lose of power ran test three for 8 mins normal moving air damper opening started test 36 ran for started test four for compressoor and condenser fan unit did not reset during testing
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Fredericksburg, VA 22407
Robert W.
Job Details: 08/10/2023
"CX Complaint is the unit is making a gringing noise. Inspected unit and ran diag unit has error for control cant see mcu, Ran diag unit ran but is making noise during spin, Pulled unit and found rotor screw out pulled screw and added lock tight blue and tighten screw up and tested unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Ellicott City, MD 21042
Robert L.
Job Details: 08/10/2023
"cx complaint made 6 cubes since last visit, found fill tube frozen again,found temp 37 RC but 33 in ceiling , ran T19 thawed in few minutes , T45 filled mold, air leak from ice chamber cousing freezing to fill tube, ordering seals, permagum, liner tape, valve and icemaker; ordrng 1 212643 (sealer-gum) and 3 W10739629 (gasket)s and 3 482395 (repair kit)s and 1 W11658802 (icemaker) and 1 W11482383 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Lexington Park, MD 20653
Leon
Job Details: 08/10/2023
replaced the RC DOOR AND GASKET EVERYTHING IS WORKING AS IT SHOULD
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Lexington Park, MD 20653
Leon
Job Details: 08/10/2023
replaced oven wire harness and terminal block
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Chester, VA 23836
Chris B.
Job Details: 08/10/2023
called saftey spoke with alisia. cx comp unit wash arm fell onto heater insp unit conf cx comp replaced wash arm heater had no sighns of thermal event tested unit on auto test found heater dp unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Gloucester, VA 23061
Orbie
Job Details: 08/10/2023
"cx complaint unit dripping water after using dispenser. used dispenser, couldn't immediately replicate issue, called techline spoke to Jonathon. advised its air in the lines and to have cx monitor unit after another week or so of use. leveled unit as well."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Falls Church, VA 22043
Simon
Job Details: 08/10/2023
CX complaints DW washer loosen from wall.inspected unit .unit leaning forward .leveld and tilted back .unit good to go.SZ
We serviced a
WHIRLPOOL WASHER
Model WDF520PADM9
Near Norfolk, VA 23502
Zachery R.
Job Details: 08/10/2023
"replaced sump&pump, tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Silver Spring, MD 20904
Brian F.
Job Details: 08/10/2023
"Installed new burner head on right front burner, tested, burner now lighting properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 08/10/2023
"cx complaint is the unit having some broken shelf brackets and the filter not coming out of the filter housing. confirmed complaints. filter is stuck, the glass parts of the shelves are not borken. its the plastic drawer holders. i calld parts specialist to see if those parts were covered or not. they said they are not covered. only filter housing is. quoted cx for shelf parts. he paid for parts and tax. AIG will cover filter head. schedule when approved and when all parts are available.; ordrng 1 W11368751 (drawer holder) and 1 W11371713 (holder snack pan) and 1 W11212337 (shelf-glas) and 1 W11162042 (housing)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Charlottesville, VA 22903
Kyle A.
Job Details: 08/10/2023
Cx complaint of burning smell. Did confirm wash motor is seized. Replaced wash motor and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Washington, DC 20016
Samuel R.
Job Details: 08/10/2023
replaced parts and calibrated unit.when trying to test unit on a normal cycle unit would not start a cycle.trived various settings and nothing got no error codes.reset power to control and unit is now working properly
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Crozet, VA 22932
Kyle A.
Job Details: 08/10/2023
Cx complaint of grinding noise. Did confirm and found guard broken. Will need to return to replace.; ordrng 1 279441 (Seal)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Manassas, VA 20110
Demonte S.
Job Details: 08/10/2023
Inspected the unit. Found that the cx is saying that the Washer isn't Draining. Checked the lower Harness at the Drain Pump. Harness is broken. Tapped the broken wire to remove all water from the Tub. Water is removed. Drain Pump is still good. Unit needs the lower Harness. ( Any questions please check Sd Pictures.) ; ordrng 1 W11590868 (HARNSWIRE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Louisa, VA 23093
Eric F.
Job Details: 08/10/2023
"Confirmed cx complaint unit not producing ice. Found unit dropped one batch of ice, cx states batch dropped after she put some of her own in. Confirmed ice maker motor function, fill valve function. Ran ice box thermistor test, ice box reading hotter than harvest temperature. Unit was able to produce when cx cooled ice box by adding her own ice. Confirmed ice box fan function. Reduced freezer temps by a few degrees, advised cx to call back if issue persists. If cx calls back we must return with a data logger."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Washington, DC 20016
Samuel R.
Job Details: 08/10/2023
cx complaint unit is not cooling.inspected uit and found rc evap frozen.defrosted evap and found drain pan to be bowed as per service pointer W11092686.advised cx will need drain pan.cx will call if they go with reapir.; saved tckt
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Silver Spring, MD 20905
Brian F.
Job Details: 08/10/2023
"Installed new transformer, magnetron, capacitor, and diode. Tested with glass of water, unit is now heating properly."
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Virginia Beach, VA 23452
Austin D.
Job Details: 08/10/2023
"cx complaint the unit is not heating like it should. checked thne unit and found that the bake element is not turning on when power is sent to the element. therefore, the unit cannot get past 275-300 degrees. ordering all aprts needed to resolve the issue. will return once the parts come in. ordering control just incase. will return once the parts come in.; ordrng 1 W10833885 (temp sensor) and 1 WP3196548 (oven thermal fuse) and 1 W10779716 (bake element) and 1 W11295990 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Annapolis, MD 21401
Israel R.
Job Details: 08/10/2023
Customer complaint unit is not dispensing water strong and is very low pressure even with a new filter. I tested the unit and found the unit is not getting enough water. The unit has a T valve and i tried adjusting and it got a little better but still nothing. When the unit first let water though it has pressure but after the initial push the water goes low. I removed the water line the water pressure is low is just slightly more that what is getting dispensed. ANd the line id free. THe unit is fine the custoemr needs new valve in the house. CX said he will replace and call back if they still having issues. Collected 120. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Virginia Beach, VA 23452
Austin D.
Job Details: 08/10/2023
came out to resolvre the issue. disassembled as needed. replaced all parts and tested operation. unit is running as desogned. no fault codes or leaks present.
We serviced a
WHIRLPOOL OVEN
Model GGG388LXS00
Near Chesapeake, VA 23321
Zachery R.
Job Details: 08/10/2023
"cx complaint top oven not baking, checked unit, unit has proper voltage supplied to acu. igniter reading 118vac. igniter reading open. ordering igniter to complete repair.; ordrng 1 WPW10324738 (igntr-oven) and 1 W11596211 (igntr-oven)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Virginia Beach, VA 23456
Austin D.
Job Details: 08/10/2023
came out to resolve the issue disassembled as needed. replaced all doors and tested operation. unit is good to go. cx still not 100 percent happy with door alignment but i assured her that it is the best we can do and that the doors are sealing as designed. if cx is still not happy i reffered her to customer service. cx agreed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Bowie, MD 20721
Israel R.
Job Details: 08/10/2023
Got to the unit and installed new control and went to install new light and the buls is a different designed to the one ordered. The parts list showring the light for this is NLA called dist. and they said that if it says is NLa is NLA. Called trade partners and they tried to figur it out and they told me that i need to call on monday to see what happen to the light or if we can order it. Unit needs new lamp.; ordrng 1 W11520384 (Lamp Halogen)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Virginia Beach, VA 23453
Branden R.
Job Details: 08/10/2023
cx complaint unit not heating checked unit and found ol on thermal fuse also found element reading OL . ordering element and all cut offs for repair found box the heating element warped causing element to lay on the housing and short out . ordering new element box along with cut offs and element for repair . cx agreed .; ordrng 1 279838 (element) and 1 WP3392519 (Thermal Fuse) and 1 W10900067 (tco) and 1 W11676909 (element box)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Catonsville, MD 21228
Robert L.
Job Details: 08/10/2023
"cx complaint scrsatches on right RC door , confirmed damage (see pic). handle also has small scratch, ordering RC door black stainless, and handle, will use name plate on return, cx aware of time frame, to inspect and no haul away; ordrng 1 LW11038910 (dor-fip BL stainless) and 1 W11450223 (handle)"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS01
Near Virginia Beach, VA 23452
Carl A.
Job Details: 08/10/2023
"cx coomplaint of unit not working and displaying F6E3 error code confrim code,checked unit to finf that door switches have faield and will need the followiing parts to correct issues 1/w10915648 control board ,1/W10886919, Halogen Light Bulb,1/WPW10128850,arm,1/W11033422,interlock,1/W11238401,transformrservice call break down as follows service call 0.00 parts 619.02shipping15.00labor 110.00sub total 744.02tax 37.14grand total 781.16; ordrng 1 W10886919 (Halogen Light Bulb) and 1 WPW10128850 (arm) and 1 W11033422 (interlock) and 1 W11238401 (transformr)"
We serviced a
WHIRLPOOL WASHER
Model WFC682CLW
Near Madison, VA 22727
Danny R.
Job Details: 08/10/2023
found pressure tube off drain sensor rerseated now sees water in unit checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Norfolk, VA 23523
Zachery R.
Job Details: 08/10/2023
"cx complaint unit not dispensing ice, checked unit, removed ice bin, motor still not turning, come to find defective auger motor, motor reading proper voltage, just hums. ordering auger motor to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11671282 (auger motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Madison, VA 22727
Danny R.
Job Details: 08/10/2023
installed parts cheksok
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Norfolk, VA 23523
Zachery R.
Job Details: 08/10/2023
"cx complaint defective console, verified issue, replaced console, tested, unit working as designed. left old part with cx."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Brightwood, VA 22715
Danny R.
Job Details: 08/10/2023
found fan harness loose and fan intermintion worked adjusted fane harness now cooling as designed checksok
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Manassas, VA 20110
Demonte S.
Job Details: 08/10/2023
Inspected the unit. Found that the cx is saying that the Washer is making a loud grinding noise. Ran a normal cycle. When Washer started a cycle. I noticed a knocking noise then a loud grinding noise started. Checked the Gearcase section. Found that the Splutch screw has backed out. Tightened and applied loctite to the screw. Tested the unit again. No noise. Unit is working as Designed. ( Went over all loading instructions with the cx.)
We serviced a
WHIRLPOOL OVEN
Model RBD306PDB14
Near Ashton-Sandy Spring, MD
Brian F.
Job Details: 08/10/2023
"Installed new control board, powered on, unit still giving F2E0. Cx will contact refurb company. Likely issues with control panel, part is temporarily out of stock, cx will call if they would like us to order control panel."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Lusby, MD 20657
Leon
Job Details: 08/10/2023
replaced all part in the unit and tested how it works
We serviced a
WHIRLPOOL OVEN
Model GBD277PDS09
Near Bowie, MD 20721
Shane B.
Job Details: 08/10/2023
installed ordered part and restored power. display powers up and lower oven heats. upper oven does not heat. i pulled unit out and found blown thermal fuse. quoted cx for repair. they paid for part tax. scheudled return for 8/17; ordrng 1 WP9759242 (thrmst-fix)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Millville, DE 19967
Michael E.
Job Details: 08/10/2023
Replaced control panel as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MED8200FC0
Near Great Falls, VA 22066
Simon
Job Details: 08/10/2023
CX complaints dryer not heating .inspected unit and found bad element .replaced heat elemnt and tco kit .tested unit .unit works as designed.SZ
We serviced a
MAYTAG WASHER
Model MVWC200XW0
Near Bethesda, MD 20817
Shawn D.
Job Details: 08/10/2023
cx complaint unit is not starting said sometimes it works but most the time does not. inspected unit and tried starting a cycle and wont start. i am able to get into diag and unit showed no errors. button is pushed in through the console. if i removed the button on console and unit starts fine and locks the door with no isssue tried atleast 15 times starting cycles and worked everytime. theres a service pointer for this issue and says to replaced the panel. gave cx quote and she wants to take 30 days to see how it does. unit is working good at this time now; ordrng 1 WPW10251333 (console 260.66)
We serviced a
WHIRLPOOL WASHER
Model WED5010LW1
Near Staunton, VA 24401
Kyle A.
Job Details: 08/10/2023
Cx complaint of unit not operating properly. Found red wire loose on motor harness. Reseated wire and unit is now as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near ,
Emmanuel R.
Job Details: 08/10/2023
"Cs MW light isnt working, confirmed complaint. I found the button on the control supplying voltage but light isnt turning on. Removed bulb and found it is defective and it failed. Replaced bulb and tested unit. Unit is now working properly."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Staunton, VA 24401
Kyle A.
Job Details: 08/10/2023
Unit had failed capacitor. Changed capacitor and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HC3
Near Aberdeen, MD 21001
Neil H.
Job Details: 08/10/2023
F7E7F8E1CX COMPLAINT UNIT STARTS FILLING WHEN UNIT FIRST STARTED AND KEEPS GOING CX HAS THE WASHER PLUGGED INTO THE SAME OUTLET AS WIFI ROUTER AND CX DIDN'T HAVE WIFI CONNECTED TO UNIT TO GET UPDATES I REPLACED THE CONTROL AND CX WILL HAVE THE ROUTER MOVED AND DOWNLOAD AND USE WHIRLPOOL APP TO GET UPDATES
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Fredericksburg, VA 22406
Robert W.
Job Details: 08/10/2023
CX Complaing is the unit lower oven not locking. Inspected unit and found no error ran diag and found upper oven is locking lower oven will not console not responding at all screen keep freezing. was able to get lower oven to lock but wont unlock Ordering Console control and latch sensor; ordrng 1 W11598123 (Latch lower) and 1 W11598120 (Sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Great Falls, VA 22066
Jason A.
Job Details: 08/10/2023
CX complaint FRIDGE went for 2 days after last service to replace valve & then drip slowly from dispenser. CX has paper towel under to show drip. 2 check valves. CX request 1st AM appnt > JJ; ordrng 1 8201815 (check valve)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Remington, VA 22734
Danny R.
Job Details: 08/10/2023
installed parts checksok
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW1
Near Owings, MD 20736
Shane B.
Job Details: 08/10/2023
installed orderd parts. tested unit for cx. unit is working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Pasadena, MD 21122
Alexander D.
Job Details: 08/10/2023
replaced control panel and vent. tested unit. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW04
Near Red Lion, PA 17356
Drew B.
Job Details: 08/10/2023
cx complaint that unit iios leaking out the fc bottom found clogged drain tube and was able to clean and unclogg and update with new kit and now drains in pan checks good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Waldorf, MD 20602
Leon
Job Details: 08/10/2023
"cx complaint was unit didnt start confirmed issue seen that the CAPACITOR was no good i had a CAPACITOR in my v/s replaced the part then tested unit and everything worked as it should; used 1 W11428524 (CAPACITOR) from stock, ordrd 1 W11428524 (CAPACITOR)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Red Lion, PA 17356
Drew B.
Job Details: 08/10/2023
replaced and tested now checks good .
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Culpeper, VA 22701
Danny R.
Job Details: 08/10/2023
installed part and leveled unit checksok
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Baltimore, MD 21209
Justin S.
Job Details: 08/10/2023
"CX complaint was leaking water on floor. Upon arrivial error code. F2E1 (stuck key). Ran diganosis cycle three time. after third time water began to be spotted on right side of washer on floor. Looked under unit and saw both water and oil on floor, stator, and rotor. Indecating a failed bearing in gear case. Cx does not want to proceed with repairs at this time; ordrng 1 W11393685 (gearcase)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 08/10/2023
cx complaint is the lights in the top of the unit and FC light flickering. confirmed complaint. all other lights are working fine. i replaced the light in the FC with preIDed part and all lights started working. cx paid in full for repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Essex, MD 21221
Shane M.
Job Details: 08/10/2023
cx complaint the unit isnt cooling. found compressor popping like trying to start. found compressor hot to touch. replaced start relay. compressor still popping. windings off on compressor. R600a 2ct; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (fitting) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504445 and 1 W11504447 and 1 W11504447 and 1 R600a
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Clinton, MD 20735
Shane B.
Job Details: 08/10/2023
when i arrived cx said uint has been leaving clothes soaking wet again and didnt spin on drain & spin cycle. i checked for codes and found F0E5. cleared code and ran high speed spin. unit spun with no issues. installed all ordered parts. ran calibration and service cycle. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Newark, DE 19702
Taylor F.
Job Details: 08/10/2023
Cx complaint is unit not heating. Tested inspected and verified complaint. Found the heating element to be defective. Replaced element from pre id and unit is now working as designed. Job is complete. Cx paid in full for part.
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near White Plains, MD 20695
Leon
Job Details: 08/10/2023
replaced Lid on the washer and tested the door to make sure it opened and closed with no issue
We serviced a
JENNAIR HOOD
Model JXD7036YS3
Near Bethesda, MD 20816
Shawn D.
Job Details: 08/10/2023
cx complaint unit wont stay up said when it comes up and goes right back down. inspected unit and confimred issue downdraft wont stay up removed blower to find the arm screw loose and stripped some. replaced screw and is nice and tight now. tested unit and downdraft now stays up and is working good. unit is good to go
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Bowie, MD 20720
Israel R.
Job Details: 08/10/2023
"installed control and vent assembly, unit was getting f9e1 error code prior to install, no longer having problem, no error codes and unit working as designed."
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Bethesda, MD 20816
Samuel R.
Job Details: 08/10/2023
tried draining water that was in unit and unit would not drain.also unit is filled with lots of thick gun like material advised cx to clean unit before next vist from big debris.unit will need a drain pump and hose.WPW10545278, W10876537; ordrng 1 W10876537 (drain pump) and 1 WPW10545278 (hose with check valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHB06
Near Wilmington, DE 19802
Taylor F.
Job Details: 08/10/2023
Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the unit to be 55 in the RC and 40 in the FC. Evap completly frozen over. Found the fuse to be defective on the evap harness causing the heater to not come on. Ordering heater to correct defrost issuse. Cannot rescheudle at this time due to warranty. Cx did not want to pay extra labor for tech to thaw evap so they are unplugging it for 24hrs to restore cooling.; ordrng 1 W11650661 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Washington, DC 20007
Shawn D.
Job Details: 08/10/2023
"noise is freon flowing through evap used some insulation from v/s and wroapped around line but noise is still there. replaced the compressor drier couplers then vacumed system down and filled to recomended and unit now sounds good. unit is good to go; ordrng 1 w11504434 (coupler SD V/S) and 1 w11504415 (coupler SD V/S) and 1 w10143759 (uv drier SD V/S) and 2 w11553819 (insulatioon SD V/S)s, used 1 w11504434 (coupler SD V/S), 1 w11504415 (coupler SD V/S), 1 w10143759 (uv drier SD V/S), and 2 w11553819 (insu;ation SD V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrx986sihz00
Near Germantown, MD 20874
Julian H.
Job Details: 08/10/2023
CX complaint about unit not cooling then after moving pantry wire harness started to work but lights not working inspected & found an issue with FC led scode covers P&L per svc pointer W11460554H CX PIF THRU APP geting wire harness & led; ordrng 1 W11601310 (3 point FC light) and 1 W11170612 (harns-wire pantry)
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Bristow, VA 20136
Daniel J.
Job Details: 08/10/2023
dryer noise at times during cycle reoved tub cleaned rollers moving freely pulley tight not turning freely sugguest pulley replaced and tested sounds normal customer paid in full by cc
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Hagerstown, MD 21740
Ken M.
Job Details: 08/10/2023
"Customer complaint is that the unit keeps forming ice balls that prevent the ice maker from cycling properly. Fill tube is clear. Found a large ice ball close to the motor end, tray is severely deformed. Ice maker replaced and tested. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Lusby, MD 20657
Leon
Job Details: 08/10/2023
replaced the parts in unit everything cut back on cx didnt have anything connet to the unit no drain line or water conected but unit did cut back on and tried to start
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 08/10/2023
Removed and replaced the door gasket molded to liner tested and Inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Winchester, VA 22601
Ezra M.
Job Details: 08/10/2023
"tested unit, heating normally, not turning properly. turntable motor coupler not seated on motor. reinstalled, tested, working properly"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 08/10/2023
Cx complaint unit is not working properly inspected unit found 120 can on black 0 on the Nuetral wire and 3.75 can on the red Wire flipped breaker few times and tested again same result cx will need electrician to fix the power supply issue in order for unit to operate properly
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HV0
Near Gloucester Point, VA 23072
Orbie
Job Details: 08/10/2023
"cx complaint door not closing correctly after removing it to clean. confirmed complaint. adjusted hinge, unit working as designed. cx paid service charge."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22406
Robert W.
Job Details: 08/10/2023
"CX Complaint is the unit isnt cooling at all. Cx Complaint is the unit is cooling. Found compressor running no frost patter compressor is very hot and is making noise. Ordering Compressor, Dryer couplers; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Millville, DE 19967
Michael E.
Job Details: 08/10/2023
Replaced IM as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Frederick, MD 21703
Ricardo S.
Job Details: 08/10/2023
"Cx complains that the upper rack falls down, inspected unit and found that the ajduter on the left side is defective.. replaced adjuster kit. unti cks ok"
We serviced a
WHIRLPOOL DRYER
Model WET4124HW0
Near Baltimore, MD 21224
Shane M.
Job Details: 08/10/2023
installed all parts. did not correc tthe issue. Unrepairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM04
Near Leesburg, VA 20176
Ricky E.
Job Details: 08/10/2023
"installed part, unit stopped leaking. customer stated that the unit is making noise and freezing food at the top of the ff section. verified issue and fnd faulty damper... need parts...; ordrng 1 W11236851 (diffuser)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRB00
Near Timonium, MD 21093
Justin S.
Job Details: 08/10/2023
CX complaint aig ref. deli bracket broken. Replaced deli end caps and adjusted/tightened freezer handle.
We serviced a
JENNAIR REFRIGERATOR
Model JBSS48E22L00
Near Bethesda, MD 20817
Roberto I.
Job Details: 08/10/2023
"CX complaint frost in the freezer, no water dispensed.Confirmed frost in the Fc, found gasket not sealing on top right corner. Used heat to mold thre gasket and then tested ok. confirmed no water dispensed. Tested water supply, no water supplied to the unit. Unable to locate any water supply shutoff valve. Cx must contact the builder."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Ruckersville, VA 22968
Eric F.
Job Details: 08/10/2023
Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating properly. Ordering inlet valve.; ordrng 1 W11210463 (valve)
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Middletown, MD 21769
Ricardo S.
Job Details: 08/10/2023
"Cx complains that the dryer not working at all and washer machine make nosies, inspected unit, the lid lock on washer machine is bad .. makes a clicking noise every 3 seconds.. dryer not working at all, cks power 240vac.. fuses cks ok. door switch is good, timer recieves 120vac.. no power on motor.. run capacitor is bad, order parts; ordrng 1 w11371714 (latch) and 1 W11176560 (capacitor) and 1 W10854240 (timer)"