Service History 144 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Aldie, VA 20105

Daniel J.

Job Details: 02/22/2023

removed icemaker large ice uild up on top of icemaker and small oamount of ice near back gasket slao found drip pan not fully seated on left side of drip pan replaced drip pan adaptor and gasket found drain clogged again seated out until no more water remaining in drip pan wiped everything down removed towels

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Seaford, DE 19973

Michael E.

Job Details: 02/22/2023

"Replaced the gearcase, motor, actuator, sheild and screws as per previous diagnosis. Tested and was getting screetching very loudly. Replaced the drive pulley and belt, tested unit and it is now working properly. Job is complete; ordrng 1 W11239857 (belt van stock and reorder) and 1 W10721967 (drive pulley van stock and reorder), used 1 W11239857 (belt van stock), and 1 W10721967 (drive pulley van stock) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Vienna, VA 22181

Richard B.

Job Details: 02/22/2023

"CX complant. Washer sounds like a jack hammer when rinse cycle starts . Inspected unit and found no error codes in diagnostics , Ran a factory calibration cycle and unit is working as designed but units leaning forward letting tub hit front. Leaned unit back so tub is evenly spaced in center. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADW9

Near Accokeek, MD 20607

Robert A.

Job Details: 02/22/2023

Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f4e3 f7e1. I ran a test cycle and the unit filled and drain but it did not washing at all. The unit will need a new sump motor assembly to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11025157 (sump motor assembly)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near ,

John P.

Job Details: 02/22/2023

Installed motor and blower wheel tested working as designed

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Richmond, VA 23236

John P.

Job Details: 02/22/2023

Replaced rollers tested working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS

Near Fairfax, VA 22031

Richard B.

Job Details: 02/22/2023

"CX complant. Dishwashe rdonrt work. Prior diagnosis found unit needs spray arm , sump , gasket and acu. Installed all parts and tested unit, Working as designed No leaks. Job completed, RB"

We serviced a

WHIRLPOOL COOKTOP

Model KCGD500GSS

Near Centreville, VA 20120

Demonte S.

Job Details: 02/22/2023

Inspected the unit. Found that the cx is saying that the Cooktop is scratched / Dented when Cooktop arrived. Checked the Cooktop. Cooktop is Dented on the right side where knobs are and Scratches are on the left side of the unit. Installed new Cooktop & Bezels. Unit is working as Designed. ( Cosmetic Warranty cx called within the first 30 days.)

We serviced a

AMANA WASHER

Model NTW4516FW2

Near Chesapeake, VA 23320

Branden R.

Job Details: 02/22/2023

cx under impression unit has warrenty advised cx unit is no longer under warrenty and service of 120 not including parts or labor will be due . cx refused service at this time .

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Fairfax, VA 22030

Richard B.

Job Details: 02/22/2023

"top dented . Inspected unit prior and found unit needs a top . Installed top and checked dryer for function. Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model A412

Near Carlisle, PA 17013

Andrew S.

Job Details: 02/22/2023

Cx cancelled at the door. when I explained the service call cost.

We serviced a

KITCHENAID BEVERAGE CENTER

Model KUBR204ESB01

Near Fairfax, VA 22030

Jason A.

Job Details: 02/22/2023

CX complaint Bev CTR not cooling. Previous tech did not order any parts to perform sealed syst or leak test. Plug unit in & record 0.62A but not cooling. Cut into unit some freon Install coupler & UV dryer from stock. Checked for leaks. Run vac & filled with 4.2OZ R134. Unit is pulling 0.95A with good running & equalise pressures. Temps are dropping from 73F to 50F under a few minutes. Advised CX to allow 48 HRS to reach fridge temps > JJ

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Pocomoke City, MD 21851

Frederick R.

Job Details: 02/22/2023

cx complaint is WM not completing cycles. Inspected/tested and found unit had a defective inlet valve on cold side. Replaced valve from pre-id. Calibrated and retested and the WM is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 02/22/2023

"cx complaint is the unit not completing cycle and dispalying an error code. checked for code sand found F0E7 load in during clean cycle. cx says this is not the code she saw. cx cant remember what the code was. i cleared the saved code. ran service cycle. unit completed cycle with no issues. suspension feels fine. basket spins freely by hand. i cleared pressure hose, it seemed fine. ran calibration. ran another service cycle. unit is working as designed. advised cx to make sure she clears the clean washer message before trying to start a normal wash cycle. unit is working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Fairfax, VA 22032

Richard B.

Job Details: 02/22/2023

"CX complant, Dishwasher has F8E4 error code , Inspected unit and found overflow switch dry and plug fully seated. No error codes in diagnostics , Ran a test wash and unit filled properly, Washed with good pressure and drained correctly. Unit could have overflowed due to loading possibally. Advised CX to not load anything facing down in bottom rack in front row. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WUB35X24HZ02

Near La Plata, MD 20646

Robert A.

Job Details: 02/22/2023

Cx complaint that the door is not closing without making contact with the kickplate. I inspected the unit and confirmed the complaint. I found that the door switch lever attached to the bottom of the door is making contact with the kickplate. I adjusted the door and tested the unit for the cx. The door opens and closes as designed.

We serviced a

KITCHENAID COOKTOP

Model KCGS350ESS05

Near La Plata, MD 20646

Robert A.

Job Details: 02/22/2023

Cx complaint that the unit has multiple scratches near the middle burner. I inspected the unit and confirmed the complaint. I replaced the cooktop and adjust the flame heights as well. The unit is working as designed.

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Saint Charles, MD 20602

Robert A.

Job Details: 02/22/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model wtw5057lw0

Near Hanover, PA 17331

Bernard M.

Job Details: 02/22/2023

"Replaced capacitor, ran auto test and unit completed test without any further issues. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Woodbridge, VA 22191

Tanner B.

Job Details: 02/22/2023

found the nut for pulley loose. tightened nut that secures drive pulley and tested unit. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Woodbridge, VA 22191

Tanner B.

Job Details: 02/22/2023

installed new control and tested unit.. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Fairfax, VA 22033

Demonte S.

Job Details: 02/22/2023

Installed the Ice Maker. Tested the unit. Ice Maker harvested and filled. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Conway, SC 29526

Rolf K.

Job Details: 02/22/2023

cx states washer not draining. Ran diagnostics. Found no error codes. Reset control board. Unit operating as designed. Reset control and ran calibration. Operating as designed.

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ01

Near Moseley, VA 23120

John P.

Job Details: 02/22/2023

CX complaint unit intermittently making ice checked unit found wire harness from transformer for voltage to circulation and drain pump not fully seated connector tested working as designed

We serviced a

MAYTAG OVEN

Model MGT8720DS00

Near Washington, DC 20011

Dustin F.

Job Details: 02/22/2023

"CX complaint: Knobs not workingInspected unit, confirmed CX complaint. Found all valves locked up. Unit needs new mainfold assembly. At this time CX doesnt want to repair unit but wants to replace. I saved a quote on SM and charged CX svc fee via CC"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Odenton, MD 21113

Israel R.

Job Details: 02/22/2023

Customer complaint unit filter is not coming out. I found the filrter is missing the cap. The filter was very tight in it. I was able to get it out and it looks like the gasket dried out and got stuck to the housing. I took the filter out replace the filterand the filter is coming in and out fine. Housing is good. The cap is not covered by the warranty. Unit is good.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Washington, DC 20003

Samuel R.

Job Details: 02/22/2023

cx complaint unit is displaying loflo.inspected unit and got error code f8e1.tested unit and found unit could water barely getting into unit.removed hose and found building pressue good.found unit cold valve to be bad.unit needs cold valve.cx will call if they go with repair.

We serviced a

WHIRLPOOL COOKTOP

Model KICU509XSS00

Near Vienna, VA 22182

Leon

Job Details: 02/22/2023

"cx complaint was cook top didnt cut on confirmed complaint replaced the module and display board tested unit, unit came on and heated"

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290VEP7

Near Burke, VA 22015

Richard B.

Job Details: 02/22/2023

"CX complant. Gasket torn again. Inspected unit and found door gasket cracked exposing closer magnet inside . Installed new gasket and heated gasket to remove wrinkles , Advised cx to leave door closed for two hours to set gasket. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Great Falls, VA 22066

Leon

Job Details: 02/22/2023

cx complaint was unit would started but not cycle confrimed that comlaint with cx but when i got here unit was working great put unit in a test mode and no error code and the tested worked great but cx did have video poof of it not working if cx calls back send out control with tech but now everything is working great

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Ocean Pines, MD 21811

Michael E.

Job Details: 02/22/2023

Replaced the control and capacitor as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS04

Near Moseley, VA 23120

John P.

Job Details: 02/22/2023

Replaced thermal fuse tested working as designed.

We serviced a

WHIRLPOOL RANGE

Model WOS31ES0JS01

Near Berlin, MD 21811

Michael E.

Job Details: 02/22/2023

"Replacved the thermal fuse, control and grommets as per previous diagnosis. Tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC

Near Rixeyville, VA 22737

Tanner B.

Job Details: 02/22/2023

Installed new ui and cleared pump of debris . Tested unit. job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ03

Near Silver Spring, MD 20910

Brian F.

Job Details: 02/22/2023

"Cx states right door seal torn, inpected and confirmed. Installed and adjusted gasket with heat gun. Unit is now working properly."

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Richmond, VA 23224

Joseph D.

Job Details: 02/22/2023

Replaced heater and harness unit now cooling and defrosting properly. Themistor and fan check properly

We serviced a

AMANA WASHER

Model WTW5100HC0

Near Rosedale, MD 21237

Neil H.

Job Details: 02/22/2023

F0E4F8E1CX COMPLAINT WAS THE UNIT WASN'T COMPLETING CYCLES ON HEAVY DUTY AND BULKY FOUND THE WATER LINE WHERE BACKWARDS AND CAUSING ISSUE WHEN SENSOR KNEW TEMP WASN'T CORRECT I PUT LINES ON PROPER VALVES $120 OWED FROM RAC I CALLED AND JOHN HAD TO MESSAGE MANAGER ON VACATION AND DIDN'T KNOW HOW LONG IT WOULD TAKE WHILE I WAS WAITING TO GET CARD NUMBER OVER THE PHONE THEY WILL CALL OFFICE TO PAY THE $120 OWED FOR VISIT

We serviced a

WHIRLPOOL RANGE

Model ??????

Near Chesapeake, VA 23324

Austin D.

Job Details: 02/22/2023

was waiting my ten minutes and then the gentleman came to the van. he advised me he cannot go ahead with the service at this time and said he was trying to call the office back to reschedule. i told him i apologize for the issue reaching the office and i will call myself to inform them that you are trying to call. so icalled office and asked them to call cx back for a reschedule. did not enter home so no model or serial.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesterfield, VA 23832

John P.

Job Details: 02/22/2023

"CX complaint unit giving error codes f8e1. Checked unit found bad hot valve, replaced valve assembly, tested calibrated working as designed."

We serviced a

WHIRLPOOL WASHER

Model WED85HEFW1

Near Bethesda, MD 20816

Leon

Job Details: 02/22/2023

cx complaint was unit wasnt heating confirmed complaint took unit apart seen ALOT of lint seen that the heater element was burnt out cleaned all the lint from the house then replaced the tco and heater element tested unit everything worked great told cx dont us the unit until they get the dryer vents cleaned out

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Potomac, MD 20854

Andrew H.

Job Details: 02/22/2023

"cx complaint is the unit is not cooling. i opened the system and found the unit had about half the 134a in the system. i replaced the compressor, evap, drier and coupler. i pulled unit into a vac and filled to 5.00oz unit is now working properly"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Mechanicsville, VA 23116

Chris B.

Job Details: 02/22/2023

replaced door gasket tested unit insp for leaks working as desighned

We serviced a

KITCHENAID RANGE

Model KDTE304LPA0

Near Richmond, VA 23229

Joseph D.

Job Details: 02/22/2023

Cx complaint unit with error code. Confirmed long drain error. Cleared drain and unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW02

Near Arlington, VA 22207

Leon

Job Details: 02/22/2023

cx complaint is the RC gasket is not sealing properly rasied the front of the unit then the door closed obn it own every time

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Chevy Chase, MD 20815

Brian F.

Job Details: 02/22/2023

"Cx states unit not making ice. Inspected, found IM cycling nonstop without filling. Installed new IM, IM cycled and filled immediately. Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Zion Crossroads, VA 22942

Thomas B.

Job Details: 02/22/2023

Cx complaint unit is not working properly inspected heating element element is working as designed no error codes listed unit has no rinse aid educated cx on proper use and care tips

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Glen Allen, VA 23059

Chris B.

Job Details: 02/22/2023

cx comp unit burner cap will not sit flush to cooktop insp unit conf cx comp adjusted burner cap tested unit working as desighned

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HZ1

Near Glen Allen, VA 23060

Chris B.

Job Details: 02/22/2023

replaced gasket tested unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chesterfield, VA 23832

John P.

Job Details: 02/22/2023

Installed gasket and UI tested working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Midlothian, VA 23112

John P.

Job Details: 02/22/2023

Installed sump tested working as designed

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Powhatan, VA 23139

Joseph D.

Job Details: 02/22/2023

installed orifice kit and reset gas valve. Unit lighting properly.

We serviced a

JENNAIR RANGE

Model JGS8860BDP18

Near Rockville, MD 20852

Roberto I.

Job Details: 02/22/2023

"Cx complaint gas smell during bake.Tested bake igniter, found it dragging only 2.6A. Replaced igniter using pre id part. Tested new igniter, amp draw 3.2A. Unit good to go. Collected $294.02"

We serviced a

WHIRLPOOL FREEZER

Model KRFC704FBS03

Near Beltsville, MD 20705

Israel R.

Job Details: 02/22/2023

Customer complaint unit is very noisy. I tested the unit and the ice maker bklower is very noisy. I removed Fc Evap cover and foiund is completly overfrosted. I clear the ice. Ran test 89 and not heater nothing is getting 120 and heater is reading 29 ohms i tested the fuses and one of the fuses is out. I splice a new fuse from a spare harness i had and tested. Heater is turning on and unit is back to normal operations.

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Beltsville, MD 20705

Israel R.

Job Details: 02/22/2023

Customer complaint unti is making noises I tested the unit and found the unit is making noises fromt he fan area. Took unit apart and found the blower is loose to me motor and is getting tight the plastic blower failed at the metal grommet and spun out. Replave blower unit is back to normal operations.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Stafford, VA 22556

Robert W.

Job Details: 02/22/2023

CX Complaint is the unit RF not working. CX states the unit is under extended warranty advise CX to contact the extended warranty company to have ticket dispatched out properly.

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW06

Near Dundalk, MD 21222

Neil H.

Job Details: 02/22/2023

REPLACED THE CONTROL AND THERMISTOR UNIT TESTED GOOD.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 02/22/2023

Customer complaint is unit not drying. Found the unit had the error for no heat cycle. Cleared the code and heater worked. All check ok.

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ01

Near Baltimore, MD 21211

Eric W.

Job Details: 02/22/2023

installed new control and programed control unit now working

We serviced a

WHIRLPOOL DRYER

Model WED7500VW

Near Richmond, VA 23226

Chris B.

Job Details: 02/22/2023

replaced spring tested unit working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Brookeville, MD 20833

Robert L.

Job Details: 02/22/2023

"cx complaint intermitten console response and unit seems louder than usual, found noise coming from pump, cleared pump and retested most likely bearing a little off in pump making hummig noise but is pumping strong, quoted $320 for pump, cound console wet and dirty, found f2e1 stored, cleaned cosnole and reset power, all light eluminated and all buttons responsive, tested all ops ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Midlothian, VA 23112

John P.

Job Details: 02/22/2023

CX complaint upper rack falling down checked unit found upper rack adjuster separated. Replaced tested working as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Alexandria, VA 22315

Lloyd B.

Job Details: 02/22/2023

Cx complained the buttons did not work and of a bad gasket. Installed new gasket and console and tested and the unit works as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Silver Spring, MD 20901

Dustin F.

Job Details: 02/22/2023

"Replaced Light Switch i ordered on first visit, tested unit, unit working as intended."

We serviced a

KITCHENAID REFRIGERATOR

Model KCGS356ESS0

Near Woodstock, MD 21163

Robert L.

Job Details: 02/22/2023

"cx complaint cent burner flames excessively high, found LP orifices reversed allow max gas to simmer, swapped orifices and flame returned to normal, tested all ops ok.....explained lp conversion and how BTU drop for each burner and flame adjustement is normal per tech line"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS02

Near Falls Church, VA 22042

David J.

Job Details: 02/22/2023

"CX complaint water dispenser is not working properly after previous text visit. He had found this unit needed a new user interface as well as control and dispenser switch arrive today and inspected unit and found when removing the user interface the lights would come off and on when lights are on water was dispensing, and when lights were off, water was not, disconnected power and removed. User interface installed new board and programmed to 13 lights are now always on water dispenser is working properly. Other parts were not needed. Unit is now working as designed job complete"

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120ESS09

Near Ellicott City, MD 21042

Robert L.

Job Details: 02/22/2023

"installed magnetron and diode per previous, tested all ops ok, cx paid in full thru office, magnetron CBE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/22/2023

"Cx complains that the console strip is peeling off.. the duoble side tape is bad, replaced console assy .. unit tested ok"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Smyrna, DE 19977

Taylor F.

Job Details: 02/22/2023

Cx complaint is unit not functioning properly. Replaced pantry harness from pre id and unit is now working as designed. Cx will get refunded for the control. job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDW02

Near Randallstown, MD 21133

Eric W.

Job Details: 02/22/2023

cx complant of fridge door cant be switch to swing to the outhe side inspected unit found the metal on front of unit dosnt line up with hols with threads so screw will not go in took pic and called tec line

We serviced a

MAYTAG DRYER

Model MGD6630HW2

Near Silver Spring, MD 20903

Dustin F.

Job Details: 02/22/2023

"Went to install blower wheel, found blower wheel full of lint slivers and dog hair, cleaned blower wheel out and tested unit. Noise gone. contacted office and got refund issued for part,labor,shipping,and tax. unit working as intended."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Bladensburg, MD 20710

Samuel R.

Job Details: 02/22/2023

replaced cooktop and tested unit.now good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Rockville, MD 20851

Julian H.

Job Details: 02/22/2023

CX complaint about unit not holding rinse aid inspected & found dispenser all the way full but Cx had max setting on & was trying to keep filling compartement even thought was full also noticed that unit didnt had a drain loop causing water to backup to unit & not draining fully sometimes did a loop & working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Rockville, MD 20853

Julian H.

Job Details: 02/22/2023

CX complaint about no water or ice notice a PO message on display when I walked in cleared & i was able to use dispenser test 44 22 & dropped icecubes test45 filled called TLTJ # 7735790098 ask me to checked or redid connection on the bottom hinge checked connections on ui found loose connection on bottom ui connectors checked good as well control board sealed gasket against cavity MUST WAIT 48HRS TO SEE ICE water works

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Richmond, VA 23226

Chris B.

Job Details: 02/22/2023

cx comp unit front panel dented insp unit conf cx comp cx had new front panel replaced front panel unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stanardsville, VA 22973

Eric F.

Job Details: 02/22/2023

Cx complains that unit makes excessive noise and vibration during wash cycle. Ran diagnostic cycle, unit working as designed. Attempted to advise cx on unit function so that she might have the best wash experience, cx not receptive to instruction on unit operation, very unhappy. Cx intends to take issue up with Lowes/Whirlpool corporate. Documented issue with techline."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/22/2023

Customers complaint is not drying dishes. Found unit had the error code for turned off heat cycle. Went through diagnostics cleared the code and all check ok.

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Middletown, PA 17057

Cody H.

Job Details: 02/22/2023

"CX complains unit is not spinning and cloths are coming out soaked. Unit shows f9e1-long drain, f0e3-overload, f0e5-off balance, f9e2-pump system failure. Unit is draining very slowly, and making noise during agitaion. Removed tub ring and found obstruction in tub ring drain, removed agitator and found all spin basket drain ports under agitator were blocked, cleared obstruction. was unable to seperate basket from gearcase, removed drain hose from tub and found blockage in drain pump housing, removed blockages from pump housing. Unit now drains as designed. but continues making noise in agitation. Reccomending to CX for slider replacement due to grinding noise from agitation. No further work needed unless CX calls in and wants work done."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505EWH01

Near Baltimore, MD 21209

Justin S.

Job Details: 02/22/2023

swept the system and replaced the parts. vacuummed the system down and filled to weight. test 4 step 1 pressures not equilizing. step 4 low side pressure is -20psi and high side pressure is 60psi. step 5 low side pressure is -20psi and high side pressure is 65psi. dumped the charge and used nitrogen again to sweep the unit. low side pressure is 140psi and high side pressure is going up very slowly. no frost on evaporators. called tech support and spoke with an ed. file number. sent to eng. for review

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Glenn Dale, MD 20769

Israel R.

Job Details: 02/22/2023

Installed new ice maker. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Springfield, VA 22151

Lloyd B.

Job Details: 02/22/2023

Cx complained the unit did not start. Inspected the unit and found there was not 120v at the control or the terminal. Checked the breaker and it was off. Turned the unit on and there were no error codes. Ran diagnostics and it completed each cycle without tripping the breaker. Install and instruct. Job complete

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Annandale, VA 22003

Lloyd B.

Job Details: 02/22/2023

"Cx complained of a broken glass and of a gas smell. Installed new glass and tested gas leak with bubbles and found a leak at the top of the gas supply line right as it comes out of the house, the connetion. Cx will call installer or handyman.Turned gas off. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near West Springfield, VA 22152

Lloyd B.

Job Details: 02/22/2023

Cx complained the unit did not start. Installed new stator and control and tested on a normal cycle and it fill and washed. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near West Springfield, VA 22152

Lloyd B.

Job Details: 02/22/2023

Cx complained the lights did not work. Inspected the unit and found an led out. Installed new led and all lights now work. S191AQ parts and labor. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Springfield, VA 22153

Lloyd B.

Job Details: 02/22/2023

Cx complained of damage. Instaalled new light switch and grille and there is no longer damage. Job complete

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Bear, DE 19701

Taylor F.

Job Details: 02/22/2023

Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found a loose connection on the module. Corrected connection and programmed unit and it is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Newark, DE 19702

Taylor F.

Job Details: 02/22/2023

"Cx complaint is unit not cooling. Tested inspected and verfied complaint. On arrival found unit in a defrost. Temps warm in both sections. Pressures when equalized were 7psi. No signs of dye anywhere. Evap had small ball of ice, no frost pattern after it. When system was running had 15in vaccum and 225 on high side. Signs of a lkow side leak in cabinet. Called WPTL and he reccomended flushing system out to clear possible restriction, change drier and refill unit with 3.75oz of 134A. If unit no cools again, techline will have to be called back to verify a leak in the cabinet. "

We serviced a

AMANA O.T.R MICROWAVE

Model AMV2307PFS07

Near Newark, DE 19702

Taylor F.

Job Details: 02/22/2023

Cx complaint is unit giving door error message. Tested inspected and could not verify complaint. Cx stated issue is very intermitten and doesnt happen very often. Having cx keep an eye on it. Job is complete.

We serviced a

MAYTAG WASHER

Model WTW4955HW2

Near Ocean Pines, MD 21811

Michael E.

Job Details: 02/22/2023

"Upon arrival and reading description, i started with testing. I found no voltage drop when motor engages but lid lock repeatedly tries but fails to lock. When motor activates, im just getting a loud hum and no movement. I replaced the control, lower harness and lid lock as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete"

We serviced a

AMANA REFRIGERATOR

Model ART104TFDB03

Near Millsboro, DE 19966

Michael E.

Job Details: 02/22/2023

"CX complaint: warm in FC and RC. Tested and verified complaint. I found the evap fan motor was mounted incorrectly which was stopping the fan blade. I reinstalled the evap fan motor, tested unit and it is now working proepr;ly. Job is complete"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Chesapeake, VA 23323

Zachery R.

Job Details: 02/22/2023

"cx complaint unit not heating, checked unit, come to find thermal event on l2, replaced terminal block. power supply connection not able to seat to l2, advised cx to get power cord."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/22/2023

no show.. reschedule; saved tckt

We serviced a

MAYTAG WASHER

Model MEDC465HW0

Near Woodstock, VA 22664

Ezra M.

Job Details: 02/22/2023

found timer not working. ordering new timer.; ordrng 1 WPW10185992 (timer)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Falls Church, VA 22042

Jason A.

Job Details: 02/22/2023

CX complaint DW leaks. Found F9E1 error code. Water leaks from below wash motor as soon as it fills & motor runs. See SDpics. CX paid for SC. Declined further service > JJ; ordrng 1 W11178672 (pump&motor $239.22)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Chesapeake, VA 23322

Austin D.

Job Details: 02/22/2023

"cx complaint the unit is not blowing out the air as it should. checked the unit and found that the blower wheel shaft is seized to the motor but has torn off of the blower wheel. therefore, the blower wheel is not spinning with the motor to pull out the air from the dryer creating poor dryer performance. unit will need a new dyer motor and blower wheel to resovle the issue.; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)"

We serviced a

AMANA WASHER

Model NED4655EW1

Near Norfolk, VA 23502

Austin D.

Job Details: 02/22/2023

came and did locate the unit. did not have the motor that was ordered. ordering some other parts that may also be causing the abnormal noises. will send back what is not used.; ordrng 1 WP694089 (blower wheel) and 1 349241T (roller kit) and 1 341241 (belt) and 1 WP691366 (idler pulley) and 1 279827 (motor reorder looklook)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Manakin-Sabot, VA 23103

Thomas B.

Job Details: 02/22/2023

Cx complaint unit is not working properly inspected unit found leaking from center of the wash pump motor ordering parts ; ordrng 1 W11416362 (Sump pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Hampton, VA 23666

Lucas R.

Job Details: 02/22/2023

"cx complaint moisture in unit, checked unit found gap between liner and cabinet, sealed cabinet with silicone in both compartments, tested seal, unit working as designed.; ordrng 1 482338 (adhesive lr/vs), used 1 482338 (adhesive lr/vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Woodstock, VA 22664

Ezra M.

Job Details: 02/22/2023

"ordering motor, lower harness, actuator, and capacitor.; ordrng 1 W10890624 (motor-drve) and 1 W10903238 (lower harness) and 1 W11481722 (actuator) and 1 W11428524 (capacitor)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ

Near Staunton, VA 24401

Danny R.

Job Details: 02/22/2023

back of lowes closses at 4 pm will have to rewsch; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hampton, VA 23666

Lucas R.

Job Details: 02/22/2023

"cx complaint unit not starting cycle, checked unit found cap pierced by mounting bracket, replaced capacitor, calibrated, tested, unit working as designed.; ordrng 1 W11395618 (capacitor lr/vs), used 1 W11395618 (capacitor lr/vs) from stock"

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