We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Waynesboro, PA 17268
Drew B.
Job Details: 07/26/2023
replaced parts and no noise and operational although the overlay on console got marking on it when removing ordering console inside 30 days and call to reschd.; ordrng 1 W11419056 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details: 07/26/2023
came out to resolve hte issue. repalced parts. put the unit back together. tested operation. unit is good to go. no leaks present.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Lexington Park, MD 20653
Shane B.
Job Details: 07/26/2023
cx complaint is the oven catching fire. cx was making cinnimon rolls at the time. no property or personal injury. when i arrived it looked like a fire extingisher had been used to put the fire out. i took pictures. no smell of gas. surface burners worked with no issues. started a bake cycle and the element came on and flame looks fine. unit does look like things have spilled in it that has gotten on the element. fire most likely caused by something spilling. i called techline to document. sent pictures i took of the unit. they said with flames looking good now and seeing signs of spilling that that is the cause of the fire and advised replacing no parts. SR#7736948630. unit is working as desinged.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Suffolk, VA 23434
Austin D.
Job Details: 07/26/2023
"replaced the control and unit is still having the same issue. therefore, i checked the pressure hose and it is not kinked at the control of the tub. therfore, i will need a second tech to help me find the kink and fix it. ordreing harness wires with new pressure hose. will return once the parts come in.; ordrng 1 W11662155 (harness) and 1 W11417071 (harness) and 1 2ndtech (2nd tech)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hampton, VA 23666
Justin W.
Job Details: 07/26/2023
cx complaint clothes getting stuck under agitator. confirmed complaint. checked unit to find washplate on agitator warped allowing clothes to get stuck under. replaced agitator and tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Suffolk, VA 23434
Austin D.
Job Details: 07/26/2023
replaced all parts. tested operartion. unit is not tumbling and drying. unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Saint Inigoes, MD 20684
Shane B.
Job Details: 07/26/2023
cx complaint is the unit not powering on. confired complaint. pressed start but no lights came on. i found the outlet is properly wired but when i checked for voltage at the board it showed none. moved plug to the plug at the top of the outlet and the LED on control board turned on. found no saved codes. ran service cycle. unit made a screaching noise during spin. replaced belt and pulley with VS parts. calibrated unit. unit is now working as designed. advised cx have outlet replaced.; ordrng 1 W11239857 (belt SB VS) and 1 W10721967 (drive pulley SB VS)
We serviced a
KITCHENAID MICROWAVE
Model KOCE507EBS22
Near Millersville, MD 21108
Alexander D.
Job Details: 07/26/2023
replaced MW outer door and foam gasket. nameplate is on oven door so ordered one isnt needed. tested unit. unit is now working properly
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Newport News, VA 23605
Justin W.
Job Details: 07/26/2023
cx complaint unit not working. checked unit to find belt broke. checked to find pulley and rollers good. replaced belt and tested unit working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Odenton, MD 21113
Alexander D.
Job Details: 07/26/2023
"replaced magnetron, transformer, capacitor and diode. tested unit, heating good at this time. advised cx to monitor and call back if issues persist"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near North Potomac, MD 20878
Roberto I.
Job Details: 07/26/2023
"CX complaint no cool.Inspected unit, found evap not defrosting. Ran forced defrost, it worked ok. Found wrong control board installed per sp W11642483 Rev C. Ordering control board W11546690. Return visit 8/1/23; ordrng 1 W11546690 (control box)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Baltimore, MD 21224
Shane M.
Job Details: 07/26/2023
found screw missing on handle. no parts needed. refunded back for parts. LOOK (LOOK)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Pylesville, MD 21132
Bernard M.
Job Details: 07/26/2023
"Cx complaint unit makes noise. Ran normal cycle and heard soft high pitch noise that stops after 5 seconds of running. Disassembled unit and found idler was locked up. Rollers checked good.Spun wheel and motor manually and heard nothing. Replaced idler and lubricated rollers and drive shaft of motor. Re-assembled unit and when power restored, the screen was blank but still functional. Ran normal cycle and noise still occured. Ordering fascia and will use motor and wheel on return. Set for 8/3, office will contact cx with time frame; ordrng 1 W11413567 (fascia)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Middle River, MD 21220
Justin S.
Job Details: 07/26/2023
cx says they hear a loud ringing as the unit runs. this is the second unit that has made noise like this. i dont hear the unit making the noise. added insulation to the discharge of the compressor and the cx says thats better. raised the wheels and the unit now closes the door on its own. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 07/26/2023
"i found door gasket inside correct part number box was wrong. ordering new gasket, oncce in please reach out to cx and set up a return visit.; ordrng 1 W10917312 (right RC door gasket)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Sykesville, MD 21784
Brian R.
Job Details: 07/26/2023
cx complaint is unit is very loud at times but heats and runs well. tested and ran unit as cx had load in already. he said unit has a normal humm to it but the humm of the motor gets louder at times. unit sounds normal at the time. he had a recording of sound. no codes in unit. ran on different settings and things in it to pin point issue. will order parts needed and office will schedule.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower Wheel) and 2 WPW10121316 (Clamp)s
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Hershey, PA 17033
Cody H.
Job Details: 07/26/2023
"Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. CX requested to run unit through quick cycle to ensure no issues. Ran unit through quick cycle with full load with no issues. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL DRYER
Model WET4124HW0
Near Baltimore, MD 21224
Shane M.
Job Details: 07/26/2023
"installed harness w element. same issue with time. works but doesnt work on correct settings. recalled techline. advised to change timer again w control, cover & push start.; ordrng 1 WPW10476828 (control) and 1 W11409801 (timer) and 1 W11219344 (cover) and 1 WP3398094 (push start)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Columbia, VA 23038
Eric F.
Job Details: 07/26/2023
"Confirmed cx complaint unit not producing ice, ice frozen up in fill line. Cleared ice from line, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Fayetteville, PA 17222
Andrew S.
Job Details: 07/26/2023
Cx complaint is that the unit is making a loud grinding noise when it is running. Upon arrival I found that the noise is coming from the splutch. I was able to access the splutch and found that the teeth were worn off on both parts of the splutch. I replaced the splutch and actuator. I tehn tested the unit and found that it is now functioning as intended. Job complete
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Hershey, PA 17033
Cody H.
Job Details: 07/26/2023
CX complains unit UI is unresponsive. Advised CX without warranty they would be responcible for service fee and any labor or parts used. CX thought they were covered by 10 year manufacture warranty. Infromed CX the 10 year is on select parts only and does not cover service fee or labor. CX declined to have repair done due to having to pay. No further work needed unless CX calls back and agrees to pay. CX EMAIL CONFIRMED
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near College Park, MD 20740
Sherwood
Job Details: 07/26/2023
cx complaint not making ice. arrived installed part also found right side of fc gasket was not making a complete seal. used blow dryer to fix. repair complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21701
Ken M.
Job Details: 07/26/2023
"Customer complaint is that the unit is not cooling properly. Found the evaporator frozen over. Per SP W11642483C, checked control sticker. Control is good, does not need to be replaced. Evaporator thawed out and thermistor and harness inspected. Thermistor is reading 25.2kohms in an ice block(-2 degrees). Thermistor is good. Heater wire is backing out of the connector. Ordering heater and harness assembly.; ordrng 1 W11650661 (heater and harness)"
We serviced a
WHIRLPOOL FREEZER
Model w8txewfyb01
Near Baltimore, MD 21225
Shane M.
Job Details: 07/26/2023
cx complaint the unit icemaker stopped working. found 0v at icemaker. found 0v harness. found 120v at evap harness. unit needs icemaker kit. $359.94 cx paid svc by card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Woodbridge, VA 22193
Richard B.
Job Details: 07/26/2023
"CX complant. No ice. Inspected unit and found in test 56 E5 error code indicating a bad thermister on ice maker. Ordering ice maker, Not in stock. Further work needed. RB; ordrng 1 W11658802 (ice maker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYE5
Near Montpelier, VA 23192
Thomas B.
Job Details: 07/26/2023
Cx complaint unit is not working properly inspected unit found very very small leak few drips during cycle ordering the door gasket ; ordrng 1 W11498831 (Gasket)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Walkersville, MD 21793
Ken M.
Job Details: 07/26/2023
Filters replaced and unit ran with the lower and middle was arm removed to flush the system out. Middle wash arm replaced and lower wash arm cleaned out and reinstalled. Unit tested and is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Mechanicsville, MD 20659
Shawn D.
Job Details: 07/26/2023
cx complaint unit leaked all over floor hasnt used since. inspected unit checked all hoses and are tight and secure. ran service cycle and found unit leaking when draining. found small hole on drain hose. taped up hose and ran again and not leaking. ordering drain hose for return; ordrng 1 W11244231 (drain hose)
We serviced a
JENNAIR RANGE
Model prg4810np
Near Rockville, MD 20850
Roberto I.
Job Details: 07/26/2023
"Cx complaint right oven has gas smell during bake and doesn't reach the temperature. M/s tag missing.Tested bake igniter, found it dragging only 2.6A. Ordering bake igniter WP73001165. Cx paid in full ($505.94); ordrng 1 WP73001165 (bake igniter)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Odenton, MD 21113
Alexander D.
Job Details: 07/26/2023
replaced control and moisture sensor harness. tested unit. advised cx to monitor and call back if issue persists
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Rockville, MD 20850
Roberto I.
Job Details: 07/26/2023
"CX complaint no cool.Found 57F in the Rc and 40F in the Fc. Removed evap cover, found evap not defrosting completely. Forced defrost, the heater didn't turn on. 120V sent from the control to the heater with heater disconnected, but voltage dropped to 0V with heater connected. Ordering control board WPW10503278. Collected $171.15. Return visit 7/31/23; ordrng 1 WPW10503278 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near White Marsh, MD 21162
Justin S.
Job Details: 07/26/2023
cx says the unit is still frosting and the freezer light no longer works. found the freezer drawer is not closing on the left side. replaced both slides and retested. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near College Park, MD 20740
Israel R.
Job Details: 07/26/2023
Customer complaint unit is not turingn on the light. I found the light switch is bad. I installed new switch and tested unit is back to normal operations. No POP only lease contract. but serail number is 2023
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details: 07/26/2023
Cx Complaint is the unit isnt heting. Inspected unit and found unit is operating but not heating tested power to unit and unit is getting proper power pulled rear cover and tested eveything and foundf the thermostat is testing open. Replaced and tested unit is now heating properly.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Round Hill, VA 20141
Ricky E.
Job Details: 07/26/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Glen Burnie, MD 21061
Shane M.
Job Details: 07/26/2023
installed all parts. calibrated the unit. unit working properly.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Virginia Beach, VA 23456
Branden R.
Job Details: 07/26/2023
cx under impression unit has 10 year warrenty advised cx unit is no longer under warrenty and 10 years only for 2 parts . serivce will be due of 120 not including parts or labor cx refused service at this time .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Rosedale, MD 21237
Justin S.
Job Details: 07/26/2023
cx showed me a video of the unit making a noise and says its been going on for years. says se has turned the ice maker on and off with no chnage. heard the unit make the noise before i put the unit in diagnostics. ran all the diagnostic checks and didnt hear the noise. closest thing to the noise i can hear is the damper. cx also showed me the right refrigerator door gasket is starting to tear.; ordrng 1 W11087463 (damper) and 1 WPW10460580 (gasket-fip)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Magnolia, DE 19962
Frederick R.
Job Details: 07/26/2023
CX complaint is WM no agitate. Inspected/tested and found unit will not agitate due to defective actuator. Replaced actuator from pre-id. Calibrated and then retursted and WM is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near McLean, VA 22102
Jason A.
Job Details: 07/26/2023
CX complaint FRIDGE slow & sometimes thin ice cubes. Found ice bin 1/3rd full of ice - some full size & some thin. Thin cubes in icemaker did not eject. Same E5 error. Ran test 57 & harvest completed. See SDpics. Test 45 no water flow. Checked water system water flows thru filter to reservoir & to dual valve. Called parts. Scheduling return 7/27 & overbook > JJ; ordrng 1 W11482383 (Dual valve RC)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Waynesboro, VA 22980
Danny R.
Job Details: 07/26/2023
found icemager gasket coming off leaking ait in fridge adjusted gasket checksoko
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Falls Church, VA 22041
Lloyd B.
Job Details: 07/26/2023
Cx complained the unit would freeze things in the rc. Installed new thermistor and diffuser and set unit to factory settings. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Ellicott City, MD 21043
Robert L.
Job Details: 07/26/2023
"cx complaint doesnt think soap is dispensing out , found load and go set to 8x and disabled, showed cx how to set to 2x for max dispense and how to set load and go on, thru componant activation showed soap pump functioning, removed few coins from agitiator and instructed cleaning as well, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH01
Near Falls Church, VA 22041
Lloyd B.
Job Details: 07/26/2023
"Cx complained of a gasket tear and of no water. Installed new filter head, installed gasket and applied heat around gasket for a good seal. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Haymarket, VA 20169
Ezra M.
Job Details: 07/26/2023
"installed console and tested, working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Silver Spring, MD 20901
Israel R.
Job Details: 07/26/2023
Customer complaint unit is overfrosting int he freezer on top of the items. I found the unit is cooling the temp set is -5 so is very cold. I tested temps and is reading about -2 degrees. The gasket is sealing correctly. The freezer gasket and door are good. SHe metntioned something with the middle drawer and is ripping i can see magnets. collected for that gasket to be ordered and replace. 3 at tribles. Call customer when part is available.; ordrng 1 WPW10443326 (gasket-fip 185.38)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Winchester, VA 22602
Daniel J.
Job Details: 07/26/2023
installed water valves and new console diag cycle complete no errors started quick wash fiilled agitated stopped started normal cycle starting and filling normal
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Laurel, MD 20724
Alexander D.
Job Details: 07/26/2023
"cx complaint LF burner not working. inspected unit and verified complaing. element tests good. found switch only sending 120v. replaced LF switch from v/s. tested unit. unit is now working properly; ordrng 1 WP3149400 (switch(AD V/S)), used 1 WP3149400 (SWITCH(AD V/S)) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Leonardtown, MD 20650
Shane B.
Job Details: 07/26/2023
"cx complaint is the unit leaking after recent repair. cx said unit was leaking where the copper supply line meets the valve. cx tighened the fitting and it is no longer leaking. cx discovered leak while walking in kitchen in soaks. seams in the flooring were all wet, water had traveled under the flooring and under cabinets to left of unit. i found warpped flooring under unit and water stains behind and in front of unit on the left side. took multiple pictures. cx has also sent in pictures and video of the floor while it was wet.; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hanover, MD 21076
Alexander D.
Job Details: 07/26/2023
"cx complaint motor runs but drum not turning. went over oow pricing and cx declined service, would rather buy new. no service provided, no money collected"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near New Market, MD 21774
Ricardo S.
Job Details: 07/26/2023
"4147 2024 8382 8503 04/26 853Cx complains that the unit not working on any cycle, inspected unit, the unit wont fill with water but makes a clicking noise, drain pump issue, inspected unit, found a screw stuck on drain propeller .. unit testd several times and works fine"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Hanover, MD 21076
Alexander D.
Job Details: 07/26/2023
"cx complaint burning smell and smoke when using unit. inspected unit and verified complaint. found cap, diode and wires for transformer burned up, pic saved. also noticed one of the wires coming out of noise filter is also burnt so main harness will need replaced also. called safety to document sr#7736910565. ordering transformer, cap, diode, main harness and returning with preid mag. call cx to schedule return visit once we have eta on parts; ordrng 1 W11545872 (transformer) and 1 W10850446 (capacitor) and 1 W11256462 (diode) and 1 W11469478 (main harness)"
We serviced a
MAYTAG WASHER
Model MVWC555DW1
Near Williamsburg, VA 23188
Carl A.
Job Details: 07/26/2023
"cx complaint of unit making noise,checked unit to find the following error codes F9E1 ,checked unit to find play in wash plate and looked on the under side to find oil leaking from gear case ordering parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W10902814 (Washplate) and 1 W10528947 (Drive Hub) and 1 W10876600 (Drain Pump) and 1 W11454734 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 WPW10006384 (drive belt) and 1 W10913953 (actuator) and 1 W11395618 (Capacitor) and 1 Look/Look"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Harrisburg, PA 17112
Cody H.
Job Details: 07/26/2023
"CX complains unit is making squeeking/ squealing noise during cycle. CX is vwithin manufactures warranty. Found unit idler to be warped and needing replaced as well as rollers failing and binding on shafts. Was able to replace rollers and idler with pre i.d parts. Retested unit and unit now works as designed, no further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL COOKTOP
Model WFG320M0MS0
Near York, PA 17401
Bernard M.
Job Details: 07/26/2023
"Replaced both valves, restored power and turned on gas, all burners and oven ignite and no gas leaks. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Charlottesville, VA 22911
Eric F.
Job Details: 07/26/2023
"Cx thought she had extended warranty, informed cx that warranty only covers parts replacement on basket and motor but she would owe for diagnostic labor and any other parts. Cx refused service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Haymarket, VA 20169
Ezra M.
Job Details: 07/26/2023
"food freezing in rc, tested thermistor, out of tolerance, replaced thermistor. also discussed loading, air flow and food placement in unit."
We serviced a
MAYTAG DRYER
Model MEDC215EW0
Near Charlottesville, VA 22911
Eric F.
Job Details: 07/26/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Portsmouth, VA 23701
Zachery R.
Job Details: 07/26/2023
"replaced fc door. used steamer to clear frost build. did not have part intended, ordering correct harness, and filter housing to complete repair,; ordrng 1 W11291133 (harness) and 1 WPW10394053 (housing)"
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Washington, DC 20003
Brian F.
Job Details: 07/26/2023
"Cx states washer door locked, won't start cycle. Entered diagnostic mode, found saved F9E1, cleared code, activated drain pump in manual test mode, pump turns on and drains very slowly. Found drain filter blocked with clothing, cleared block and reassembled. Ran auto test, completed with no errors, unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Glen Burnie, MD 21061
Shane M.
Job Details: 07/26/2023
cx complaint tthe unit still bouncing all over the place. found weal suspension . replaced suspension.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Washington, DC 20011
Brian F.
Job Details: 07/26/2023
"Cx states unit giving F8E1, asked about gasket, cx says no issues with gasket. Entered diagnostic mode, found saved F8E1, cleared, ran auto test, cold 1 valve not opening, activated valve in manual test mode, valve receiving 120VAC from control, unit needs new cold valve.; ordrng 1 W11316256 (cold valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Baltimore, MD 21206
Shane M.
Job Details: 07/26/2023
nstalled all parts. unit workingproperly.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near ,
Frederick R.
Job Details: 07/26/2023
Replaced blower per prior diagnosis. Found harness burnt from pinched wire. Went to replace board and after replacement the unit started throwing error codes for miswire. Checked all connections and all was good. Put original board back on and they went away and tested unit. DWO is now working properly. Job is complete; ordrng 1 look (lopok)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Lancaster, PA 17603
Justin L.
Job Details: 07/26/2023
"Cx complaint unit randomly powers off. Was able to access unit and found 122.3VAC into control. Ran test 1 and 2 pass. 3 damper open and closed evap fan ran. 4 compressor and condensor fan ran. 36 icebox fan ran 37 pass. Contacted MX due to intermittant dc circuit issue ordering control, ui, icebox and evap fans and once in office will need to set return; ordrng 1 W11642011 (ui) and 1 W11556912 (control) and 1 W11661931 (evap motor) and 1 W11334745 (icebox fan) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Centreville, VA 20120
Richard B.
Job Details: 07/26/2023
"CX complant ,Drawer in freezer has a sharp spot on it from being cracked and freezer is not cold enough , Inspected unit and found center drawer in freezer has a sharp edge on it and is a saftey concern . Also found temp in freezer even though set to zero is reading 16 degrees Ordering freezer thermister and freezer pan. Further work needed. RB; ordrng 1 W10858802 (freezer pan.) and 1 W10316760 (thermister)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Woodbridge, VA 22191
Demonte S.
Job Details: 07/26/2023
"Installed the Stator, Slider, Clutch & Gearcase. Tested the unit. No leaks. Unit is working as Designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Locust Grove, VA 22508
Robert W.
Job Details: 07/26/2023
Arr at CX and no answer called office and office stated the CX was on vaction. cancelppt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21212
Shane M.
Job Details: 07/26/2023
defrosted unit. installed parts.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS05
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details: 07/26/2023
Arr at Cx and they answered door and stated they had cancelled appt weeks ago. Cancel appt
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE00
Near Alexandria, VA 22314
Davonte
Job Details: 07/26/2023
cx complained that unit wasnt cooling in the fc or rc . confirmedm cx complaint. rc side reading 58 and fc side reading 72 degrees. ran service test both rc and fc ran as should. checked evap there was no frost patteren. checked thermistor read ol. unit need thermistors cx paid in full; ordrng 1 W11661567 (thermistor harnest) and 1 W10316760 (thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Bealeton, VA 22712
Robert W.
Job Details: 07/26/2023
"CX Complaint is the unit isnt washing very well. Inspected unit and found the middle arm has failed and is not spinning, Ordering middle arm manifold; ordrng 1 WPW10340542 (Manifold) and 1 WPW10498900 (Middle arm)"
We serviced a
WHIRLPOOL RANGE
Model JDS9860AAP
Near Alexandria, VA 22314
Davonte
Job Details: 07/26/2023
"cx complained unit burner flame was to high. confirmed cx complaint. flame was coming from under the burner head. after further inspection could see the bottom of the burner head had rusted out causing gas to come from underneath. also cooktop had rust. unit needs new burner head and cooktop. cx paid for service call, will be calling the office within 30 days if she wantds repair done"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near York, PA 17408
Bernard M.
Job Details: 07/26/2023
"Replaced control, restored power and found the bulb had been burnt out. Also found the top grill vent no longer clips into place. The bottom clip had fragmented and doesn't secure to the unit. Ordering vent and bulb, once parts are available contact cx to reschedule; ordrng 1 8206232A (bulb) and 1 W10701697 (vent)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Ashburn, VA 20148
Simon
Job Details: 07/26/2023
"CX complaints dish washer not draining inspected unit dish washer not responding .replaced drain pump ,control,userinterface ,console ,bezel and vent unit tested no leak unit works as designed.SZ"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Midlothian, VA 23112
Joseph D.
Job Details: 07/26/2023
Customer complaint no ice confirmed complaint found emitter and receiver boards failing reporting full ice bin must replace; ordrng 1 W10898445 (Emitter) and 1 W10870822 (Receiver)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Ashburn, VA 20148
Simon
Job Details: 07/26/2023
CX complaints dryer no power .inspected unit wire cord and terminal wire burned .replaced terminal block and wire connectors .replaced control and console run unit quick dry mode 15 min .unit good to go SZ
We serviced a
KITCHENAID HOOD
Model KVWC958KSS
Near Stafford, VA 22556
Robert W.
Job Details: 07/26/2023
"CX Complaint is the hood isnt working. Inspected unit and found hood is getting good power control not powering on anytjhing, Ordering Control; ordrng 1 W11516463 (Coontrol)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Frederick, MD 21701
Ken M.
Job Details: 07/26/2023
"Customer complaint is that the unit is not drying properly. Checked for stored error codes and found none. Ran test cycle and the cycle ran properly. Found that the customer had not filled the rinse aid port for quite a while, but the port is full. Unit is not dispensing rinse aid properly. Ordering dispenser.; ordrng 1 W11412300 (dispenser)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Lothian, MD 20711
Shane B.
Job Details: 07/26/2023
installed ordered part and tested unit for cx. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Falls Church, VA 22044
Demonte S.
Job Details: 07/26/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Ran Service Diagnostics on the unit. Ran Service Test 4 on the unit. Checked the Pressures to the unit. Refrigerator Section pressures are 0 - -5 on the low side and 105 Psi on the high side. Freezer Section pressures are -5 - -10 on the low side and 105 Psi. Called Whirlpool Techline Ref # 7736949461. Per Whirlpool Techline. They want us to fill the unit with Nitrogen. After filling the unit with Nitrogen. Please report all findings to Whirlpool Techline. ; ordrng 1 Nitrogen (Nitrogen) and 1 Looklook (Look look)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Stafford, VA 22554
Tanner B.
Job Details: 07/26/2023
"Installed new lr element , tested unit. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Falls Church, VA 22042
Demonte S.
Job Details: 07/26/2023
Inspected the unit. Found that the cx is saying that the Microwave isn't Heating. Verified the unit isn't Heating with a wet paper towel. I then checked power to the unit. I'm getting 123.3 volts. Checked the 4903 relay to the Control Board. I'm getting 123.3 volts while the Door is open. Checked again while the Door is closed. I'm getting 124.1 volts while the Door is closed. Unit will need the Control Board & Diode. ; ordrng 1 W11342846 (Whirlpool Microwave Control Board) and 1 W11256462 (Whirlpool Microwave High-Voltage Diode)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHB00
Near Mathews, VA 23109
Justin W.
Job Details: 07/26/2023
cx complaint no cool. confirmed complaint. found compressor bad. ordering parts needed for repair; ordrng 1 W11592010 (compressor) and 1 W11109499 (drier) and 1 W11506635 (coupler) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near York, PA 17403
Bernard M.
Job Details: 07/26/2023
"When arrived, found a 1/4 gap between the inner plastic liner and outer metal liner at the bottom right corner above hinge. Air is entering in creating condensation throughout unit. Contacted TL to report findings and they're submitting for review for non-repairable. Infromed cx to allow 2-3 days to hear back from WP about replacement unit.SR#7736946172"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cobbs Creek, VA 23035
Justin W.
Job Details: 07/26/2023
cx complaint of noise. checked unit to find no error codes. checked to find beginning to leak onto shield. unable to see oil until shield is removed. ordering gearcase to complete repair will us splutch on return visit.; ordrng 1 W11449840 (gearcase) and 1 look (look) and 1 W11239857 (belt) and 1 W11510461 (washplate) and 1 W10752187 (screw)
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Virginia Beach, VA 23456
Branden R.
Job Details: 07/26/2023
"cx complaint unit not sparking , checked unit and found cooktop warped on top right causing grate to sit sideways and cause pots to slide if not careful . also found RR electrode not sparking . disassembled unit and found unit will need new electrode for repair . also ordering top to resolve issue with top being warped/deformed . ordering all parts for repair .; ordrng 1 W11476218 (top) and 1 W10862324 (Electrode RR) and 1 WPW10475147 (spark Module)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Washington, DC 20017
Brian F.
Job Details: 07/26/2023
"Spoke with cx at front door, cx states someone came to look at washer yesterday, declined service call."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GM0
Near Centreville, VA 20120
Ezra M.
Job Details: 07/26/2023
cust stated did not need appt for dishwasher.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Williamsburg, VA 23185
Carl A.
Job Details: 07/26/2023
"cx complaint of unit displaying the F9E1 error code,confrimed ode,checked unit to find drain hose not installed coeecrtly causeing it to be kinked ,reseated the drain hose on unit tested works as designed"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ4
Near Shiloh, PA 17408
Bernard M.
Job Details: 07/26/2023
"Cx complaint of damage to cooktop and left side panel. Inspected and found the left side of the cooktop and side panel were dented from the ratchet straps when delivered. Replaced cooktop and panel using pre-id parts, unit functions as designed. Repair covered under 30 days cosmetic damage."
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Newport News, VA 23602
Carl A.
Job Details: 07/26/2023
"cx compliant of unit making noise,checked unit to find not erro codes at thsi time,tested unit to find paly in agatior and checked under unit to find unit leaking oil as well ordering parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W11550891 (Washer Agitator) and 1 W11393685 (Gearcase) and 1 W10734521 (Clutch) and 1 W10915701 (Motor Rotor) and 1 Look/Look"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Lancaster, PA 17603
Justin L.
Job Details: 07/26/2023
duplicate ticket no second unit please close
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Frederick, MD 21703
Ricardo S.
Job Details: 07/26/2023
so i apply the touch paint but the customer does not like the finish .. the customer will call the manufacturer to see what they gonna do
We serviced a
KITCHENAID OVEN
Model KSGG700ESS6
Near East Petersburg, PA 17520
Sal R.
Job Details: 07/26/2023
Complaint was that the outer door glass was cracked . I foun d the unit tobe in a vacant new build home. I also found that the outer door glass was shattered. I was able to add 8 weeks to the Actural goods date to cover the unit under 1st 30 days of ownership. I accessed and replace the outer door/ glass .
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near McLean, VA 22101
Jason A.
Job Details: 07/26/2023
CX complaint DW leaks. Verified complaint. Test wash F9E1 diverter error. Water leaks from diverter as soon as wash motor starts. Wood floor is warped. Video saved. See SDpics. Replaced wash motor. Ran test wash. NO LEAKS. Rails are not falling apart. Left original part with CX - they will call KA for damage claim. > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X20DW02
Near East Petersburg, PA 17520
Sal R.
Job Details: 07/26/2023
"appon arrivel I found the unti plugged in and freezing . Per the previouse tech, I unplugged the unit accessed and replace the control board. I then plugged unit back in and unit powered on. At CX request I umplugged unit again so he can clean and relocate unit. UNit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDT02
Near Dover, PA 17315
Fred G.
Job Details: 07/26/2023
"arrived and found unit did have a full frost pattern. unit was empty with no food. i took a amp draw and found .82amps from compressor. I called TL (SR7736944252) TL said unit is either low on freon or the thermistor was fualty. I could not take a temp due to doors being opened of no product in unit. I replaced compressor, filter dryer and pulled unit into a 30 in vacuum and found it to hold for 20 mins. I then charged system with 3.7oz of R134A. I found unit began to build a frost pattern. advised cx to wait 24hrs for cooling. unit now checks good.; ordrng 3 W11506635 (PROCESS STUB (FG VS))s and 1 876765 (TUBE KIT (FG VS)), used 3 W11506635 (PROCESS STUB), and 1 876765 (TUBE KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Boyds, MD 20841
Julian H.
Job Details: 07/26/2023
replaced control tested & working
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Newport News, VA 23602
Carl A.
Job Details: 07/26/2023
cx cancelled at door