Service History 143 - VIA Appliance

We serviced a

MAYTAG ICE MAKER

Model MFI2269FRZ05

Near Alexandria, VA 22312

Lloyd B.

Job Details: 10/10/2023

Cx complained the unit leaked from the ice maker. Inspected the unit and found the ice maker never stopped making ice and overflowed the bin and the area where it sits. The bail arm is installed but not stopping the ice production. Unit needs new ice maker; ordrng 1 wpw10300024 (ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Lusby, MD 20657

David J.

Job Details: 10/10/2023

"Customer complaint unit was not dispensing water properly with water filter in after my last visit I had found this unit unit needed a new filter head arrived today and turned water off disassembled old filter, head and reinstalled new turn water back on and tested unit unit now fills properly with filter in unit. Tested with customer Unit is now working as intended. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Fairfax, VA 22033

Tanner B.

Job Details: 10/10/2023

"Concernt he unit leaking , adjusted the valve connections. ran norrmal cycle and found the stand pipe overflowing . informed cx to get plumber to address issue . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Washington, DC 20003

Samuel R.

Job Details: 10/10/2023

cx complaint unit filter is stuck.inspected unit and found filter housing to be broken.replaced filter housing and unit is now working properly

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Gloucester Point, VA 23072

Orbie

Job Details: 10/10/2023

"installed harness, belt and cam. tested unit. heard loud noise from gearcase. tried removing hub to verify, unable to do so. will need to be cut off. ordering washplate and motor as well.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10752283 (washplate) and 1 W11551646 (hub) and 1 W10752187 (screw)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Washington, DC 20002

Samuel R.

Job Details: 10/10/2023

cx complaint unit ice maker stopped.tested ice maker and could confirm.replaced ice maker and ice maker cycled properly.unit is now good.

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ01

Near Gloucester, VA 23061

Orbie

Job Details: 10/10/2023

"installed valve. tested unit in 57, 02. pulled top cover to find loose connector going to IM. reseated connector, tested 57 again. 01. filled icemaker in 45. tested FC icemaker as well, unit also filled. advised cx to monitor unit and wait 24-48hrs for ice production."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near West River, MD 20778

David J.

Job Details: 10/10/2023

"Customer complaint unit had vibration noise after previous visit. I had found the cabinet was tweaked, causing a humming vibration. Every time the unit was used arrived today and removed unit from cabinet. Replaced parts and reinstalled tested unit unit is now working and sounding as it should job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS

Near Virginia Beach, VA 23462

Austin D.

Job Details: 10/10/2023

"cx complaint unit is leaking. checked the unit and found that the unit iis leaking at the front right corner. found sediments on the gaskets. ordering new seals. no leaks found at the pump, inlet vavle, etc. office will call back to reschedule.; ordrng 1 W10909089 (lower seal,bottom) and 1 W11177741 (door gasket)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Mattaponi, VA 23110

Orbie

Job Details: 10/10/2023

"cx complaint unit shutting off in the middle of the cycle. checked unit verified complaint. no codes, but unit stops tumbling and heating in the middle of cycle. motor overheating. ordering blower wheel and motor, send tech back out with control just to be safe.; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Laurel, MD 20707

Leon

Job Details: 10/10/2023

"Class complaint was door wooden lock confirmed the issue. Seeing the door strike wasn't making contact, replace the dooe strike test. It unit everything worked as it should."

We serviced a

WHIRLPOOL DRYER

Model WED72HEDW0

Near Alexandria, VA 22303

Lloyd B.

Job Details: 10/10/2023

"Cx complained the unit did not start. Inspected the unit and found a proper 240vac but when hitting start, there was a click. Checked the door switch, thermal fuse and belt switch all opens and closes and has less then 1ohm. There is a F4E4 for line voltage problem. Unit needs new control; ordrng 1 WPW10654005 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ2

Near Myersville, MD 21773

Ricardo S.

Job Details: 10/10/2023

"Cx complains about an error code f8e4 inspected unit, and drip pan is full of water, the dishwasher is a little unlevel.. i ran normal cycle and unti leaks from the right lower corner, so i lift the front legs and now the unit stops leaking.. dw tested and works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Broadway, VA 22815

Danny R.

Job Details: 10/10/2023

found water by passing water vavle filling tube an not heating will need heater control addaptor and gasket with vavle; ordrng 1 W11579561 (water vavle) and 1 WPW10280988 (gasket) and 1 WPW10635022 (adapter) and 1 WPW10320706 (gasket) and 1 WPW10635022 (adapter) and 1 W11579559 (ui control)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Norfolk, VA 23502

Carl A.

Job Details: 10/10/2023

repalced control board tested and calibrated unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Front Royal, VA 22630

Ezra M.

Job Details: 10/10/2023

"replaced evap fan motor, verified operation"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, VA 23437

Zachery R.

Job Details: 10/10/2023

"replaced control, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Halethorpe, MD 21227

Shane M.

Job Details: 10/10/2023

"cx complaint the unit isnt finishing cycles. ffound error code F0E5. raned test cycle, unit passed. advised to cx do not overload machine & do not wash single bedding items."

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Germantown, MD 20874

Julian H.

Job Details: 10/10/2023

CX complaint about unit not working giving a F2e2 error followed svc pointer W11436350B that talks about a disconnected ribbon or a failure with console took console apart & all connectors looked fine replaced part with preid caibrated & working properly CX PIF THRU APP

We serviced a

JENN-AIR RANGE

Model JES1750FS1

Near Vienna, VA 22182

Jason A.

Job Details: 10/10/2023

CX complaint RANGE F2E1 error code. Verfied error. & cleared. Checked cooling fan runs & no other errors. Checked connections & cables. Parts OOS > JJ; ordrng 1 W10919303 (Console UI SS) and 1 W11108634 (Display board) and 1 W11295990 (MRC2 control) and 1 W11025616 (ribbon cable)

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJZ00

Near Portsmouth, VA 23704

Carl A.

Job Details: 10/10/2023

"cx complaint of water leaking from unit ,checkedu nit to find drain line frozen up,thaw drain line tested unit works as deisnged,drain line might be cloplasing internaly could not tell at this time"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Norfolk, VA 23505

Carl A.

Job Details: 10/10/2023

"cx complaint of unit not making ice and leaking water from dispencer,ran unit through diag to find an open hearness in door ordeirng door and fliter housing as door is broken ordering parts needed for repairs 2 techs as help is need to feed wire through unit; ordrng 1 W11551458 (Door, Freezer (includes Door Gasket)) and 1 W11162042 (housing)"

We serviced a

JENNAIR REFRIGERATOR

Model JS42CXDUDB02

Near Arlington, VA 22207

Demonte S.

Job Details: 10/10/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator is making a clicking noise. Clicking noise is the Control Board surging / beeping noise is coming from the Control Board. Removed the harness from the Freezer Fan Motor. Control Board kept making the clicking / beeping noise. Unit will need the Control Board = W10789107 & Freezer Fan Motor = W10822580. Cx paid for the Service Call Only by check. Check is in blue money bag. If the cx calls back order these parts on file. Don't go without parts. ( This will also need to be counted as a two tech 2 count, if the cx calls back within 30 days. )"

We serviced a

WHIRLPOOL OVEN

Model GBD307PDT4

Near Powhatan, VA 23139

Joseph D.

Job Details: 10/10/2023

Unit with f2 errors as service guys stated I reseated all connections and restarted unit if problem persists unit will need control which is now no longer available and unit would not be repairable

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near Kingsville, MD 21087

Neil H.

Job Details: 10/10/2023

"8.9 AMPSCOMPRESSOR MAKES BUZZING NOISE AND RELAY CLICK COMPRESSOR LOCK UP S.S. NEEDED $139 COLLECTED; ordrng 1 WPW10466675 (compressor), used 2 (S.S. REPAIR NEEDED) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Arnold, MD 21012

Israel R.

Job Details: 10/10/2023

Customer complaint unit is shaking when is spinning. When i was taking pictures i notice the unit did not have a clear serial number. I told the customer he tried to look for the registration. But he will need to call The extended warranty to find out if we can work on this. I found the tube is not round. The wash plate is stuck and the hub is waearing ou. Also suspension needs to be replaced. Please call customer to confimr that the unit is covered. Or if the custoemr can get the extended warranty to cover the repair.; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit) and 1 W10752719 (basket) and 1 W11130362 (suspension)

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Severn, MD 21144

Israel R.

Job Details: 10/10/2023

Installed control and tested on rinse and sping and the unit completed the cycle and unit is back to normal operations.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Chesapeake, VA 23323

Zachery R.

Job Details: 10/10/2023

"cx complaint no heat, checked unit, unit has open thermal fuse and element, quoted cx, cx approved repair. replaced parts tested, collected payment, advised to have vents cleaned for efficient dry times.; ordrng 1 WP3392519 (thermal fuse(zr v/s)) and 1 279838 (element(zr v/s))"

We serviced a

WHIRLPOOL DRYER

Model WED4800XQ3

Near Harbeson, DE 19951

Taylor F.

Job Details: 10/10/2023

Cx complaint is unit not starting. Found the voltage getting supplied to the unit is unsufficiant. L1 had 28VAC to ground. Cx needs an electrician to resolve issue. Job is complete. Cx paid SC by CC.

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Damascus, MD 20872

Justin S.

Job Details: 10/10/2023

"CX complaint saferange burning odor-power wires burnt.Service pointer. Replaced terminal block with van stock. Checked all features non unit and Range is working good.; ordrng 1 WPW10245259 (block-term), used 1 WPW10245259 (TERMINAL BLOCK) from stock"

We serviced a

KITCHENAID RANGE

Model KDRS407VSS04

Near Damascus, MD 20872

Justin S.

Job Details: 10/10/2023

cx says they will ocassionally be cooking on the unit and the ignitors will start clicking. cx says they dont have the burners near the ignite part of the knobs. showed the cx it can happen when the burners go near the ignite section. the unit is getting 120/240/120vac and 0vac at the terminal block. removed the burners and resecured to connect ground better. the right rear holder was only in hand tight. Still could not dupilcate fault. Asked CX to Take video of Fault

We serviced a

KITCHENAID COOKTOP

Model KGCC566RBL00

Near Aldie, VA 20105

Daniel J.

Job Details: 10/10/2023

last vist ordered burner caps using info from service matters found all burner caps same size just different colors blk gray and tan; ordrng 2 WP8286155CB (burner cap)s and 2 WP8286153CB (burner cap)s and 1 WP8286156CB (ao burner)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Fairfax, VA 22033

Tanner B.

Job Details: 10/10/2023

"1-W11346622 filter housing iof cx calls back . Concern low ice production and poor water flow. found w/ bypass tool the water flow increases . i thought it should be a little more so i checked the water supply. with suppy valve off the valve is still allowing water flow , the valve could still be an issue . Informed cx of the situation"

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Lewes, DE 19958

Michael E.

Job Details: 10/10/2023

CX complaint: unit not coming on. Tested and verified complaint. display is blank and door not unlocking. We do have 120 vac into control and 12 vdc and 5 vdc to UI. No LED on control. Quoted CX price to replace control W11543994 and UI W11478524 and saved quote. CX paid 139.00 by check. CX did not approve repair at tghis time. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gaithersburg, MD 20878

Justin S.

Job Details: 10/10/2023

"CX complaint no cool refrigerator - sp w11634348 - special project s71162 - sp w11634348 - not cooling. Upon arrival replaced compressor and filled unit with 2oz of r600a. Installed a UV die filter(P/N:WPW10143759). Uniit is now cooling good.; ordrng 1 WPW10143759 (dryer), used 1 WPW10143759 (DRIER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Fredericksburg, VA 22408

Robert W.

Job Details: 10/10/2023

Complaint is the unit isnt cooling in either section. Inspected unit and found unit is running no frost pattern on evap pulled unit and foiund compressor is on but not cooling at all. Ordering compressor dryer and coupler and inverter; ordrng 1 W11557671 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near North, VA 23128

Orbie

Job Details: 10/10/2023

cx was unsure if washer basket was supposed to move. advised cx unit working as designed. advised cx to call us back if unit has any issues.

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 10/10/2023

Cx complaint unit is not working properly inspected unit removed and replaced the inner door glass tested and inspected for proper use unit now functions Normally

We serviced a

JENNAIR RANGE

Model SVE47600W

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 10/10/2023

Cx complaint nothing is working except for the display none of the eyes work and oven doesn't work found bad control unit will need new control qouted 635.03 cx paid 139.00 service call; ordrng 1 WP71001799 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Fredericksburg, VA 22408

Robert W.

Job Details: 10/10/2023

"CX Complaint is the unit isnt cooling. Inspected unit and found unit has bee unplugged and in the storage unit plugged unit up and compressor is coming on pulled evap cover and evap is starting to frost, found heater wire failed keeping power from getting to heater. replaced heater unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Beaverdam, VA 23015

Thomas B.

Job Details: 10/10/2023

Installed foam seal per instructions sent to Me over from TechLine tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Clarksburg, MD 20871

Justin S.

Job Details: 10/10/2023

replaced the ice maker and reset power tot he unit. test 56 no error codes. test 57 the ice maker makes a full revolution. test 45 the ice maker fills. the unit is now good

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS2

Near Frederick, MD 21702

Ricardo S.

Job Details: 10/10/2023

"Cx complains that the unit not holding temperatures, inspected unit, temp sensor read 1069k ohms.. connections on main board cks ok, oven reach 423 degrees, Low temp 362 .. then 407H, 355 L .. ran test mode no error codes, the e913 is the memory checksum, so i calibrate the temp, now the oven reach and holding temperatures, 419h, 375L, 407H,368L, 414H, 378L 4.21H, 372 L temp cks ok"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near North, VA 23128

Orbie

Job Details: 10/10/2023

everything appears to be working as designed with dryer. advised cx to monitor unit to verify working condition.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Woodsboro, MD 21798

Ricardo S.

Job Details: 10/10/2023

"Cx complains that the unit make noises, inspected unit, the noise comes from underneath, ran test mode, no error codes, the slider spring is loose and make noises, slider cks ok, spring back in place, unit tested and washer works fine"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Arlington, VA 22204

Lloyd B.

Job Details: 10/10/2023

Cx complained the unit would leak. Installed new tub nuts and tested and it no longer leaks. Job complete

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ4

Near Severn, MD 21144

Israel R.

Job Details: 10/10/2023

Customer complaint unit is the same issue. F3E0 sensor open short. I tested sensor and is reading 1111. I tested at the control and is reading the same when i unplugged the sensor the board displays 179 degrees when i plug in the sensor is reading '---'. Contorl is unable to decode the sensor. Unit will need new control. Not in stock. Call customer when part is available.; ordrng 1 W11620570 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW4616FW3

Near Laurel, MD 20724

Israel R.

Job Details: 10/10/2023

Installed new control and motor and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Big Pool, MD 21711

Ken M.

Job Details: 10/10/2023

"Customer complaint is that the unit is giving random PF or blinking time. Console is unresponsive, just beeps. Cycled power to the unit and tried to get into diagnostics. Unit would not enter diagnostics. Ordering console and control.; ordrng 1 W11324037 (console) and 1 W11322905 (cntrl-elec)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Arlington, VA 22201

Lloyd B.

Job Details: 10/10/2023

Cx complained the element had fallen. Installed new support clip and the unit now will work as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Ephrata, PA 17522

Justin L.

Job Details: 10/10/2023

Cx complaint dispenser doesnt shut off. Was able to access unit and verify concern. Removed dispenser and found excess rubber causing the switch to stick in open position. Removed and tested unit now operates as designed no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Lancaster, PA 17601

Justin L.

Job Details: 10/10/2023

Was able to access unit and replace door. Heated gasket to sit unit now checks good no further work needed

We serviced a

MAYTAG DRYER

Model MEDC200XW1

Near Ephrata, PA 17522

Justin L.

Job Details: 10/10/2023

Was able to access unit and replace parts. Tested unit and unit checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Leesburg, VA 20175

Ricky E.

Job Details: 10/10/2023

"ck fnd units doors not holding the gaskets in place, or will not accept the gasket.. the unit will need the ff and fzr door..; ordrng 1 w11575716 (ff, door) and 1 LW10638683 (dor-fip)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mount Airy, MD 21771

Justin S.

Job Details: 10/10/2023

the cx says the unit is not drying well anymore. the unit has rinse aid. the unit has a f4e2(heat) and a f10e2(vent) error codes in memory. ran the diagnostic and the unit shuts down mid cycle with a f4e2 error code. found 120vac between p4-2 and p4-3 in cycle before the error code comes up. 14ohms on heater circuit after isolating. p10-1 to p10-3 the unit is open. hanress resistance is good. tested at component 4-6 and still open. the unit needs the sensor; ordrng 1 W11410464 (sensor(17.08))

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Ellicott City, MD 21042

Alexander D.

Job Details: 10/10/2023

"cx complaint unit still giving f8e4 error. inspected unit and verified complaint. found water in drip tray. inlet hose connection is dry. took door apart and found alot of streaks coming from top left corner by vent and running all the way down. vent seems to be sealing. seems either front panel is warped causing steam to escape from vent or top door seal isnt sealing. ordering front panel, vent and top door seal. call cx to schedule return visit once we have eta on parts; ordrng 1 W11649995 (vent) and 1 W11545539 (vent gasket) and 1 W11545290 (deflector) and 1 W11412696 (top door seal) and 1 W11659651 (front panel) and 1 W11630613 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Columbia, MD 21044

Alexander D.

Job Details: 10/10/2023

"cx complaint unit not making ice. inspected unit and verified complaint. test56 E5 timed icemaker, issue with thermistor on icemaker. test 58 cooler than harvest test. test57 completes harvest but motor is very noisy. test45 filled with water so valve and filltube heater are good. test15 working good and test 36 has good airflow from icebox fan. ordering icemaker. call cx to schedule return visit once we have eta on part; ordrng 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Petersburg, VA 23803

John P.

Job Details: 10/10/2023

CX complaint unit not making ice checked unit and found wire not seated on ice maker seated wire tested working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS3

Near Arlington, VA 22203

Lloyd B.

Job Details: 10/10/2023

Cx complained the unit leaked and clicked. Installed new spray arm. The padding got soaked from the leak and causes the door to now click when opening. Unit needs new padding; ordrng 1 W10746772 (pad) and 1 W10380173 (paddins)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Millsboro, DE 19966

Taylor F.

Job Details: 10/10/2023

Cx complaint is unit has a defective console. Tested inspected and verifed complaint. Ordering console and rescheudled for 10/17/23.; ordrng 1 W10835288 (panl-cntrl)

We serviced a

MAYTAG WASHER

Model MHWE251YL00

Near Falls Church, VA 22041

Lloyd B.

Job Details: 10/10/2023

Cx complained the unit did not drain. Inspected the unit and found debris in the pump. Removed debris and tested and it now drains. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Owings Mills, MD 21117

Brian R.

Job Details: 10/10/2023

cx complaint is unit is starting to rust and flake where vent is on outter door. checked unit and replaced outter door. unit now checks. job complete.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Aldie, VA 20105

Daniel J.

Job Details: 10/10/2023

microwave bulb went out again confirmed heating and making contact with interlock switches ordering bulb and light transformer; ordrng 1 W11238401 (transformer light 20 v) and 1 W10886919 (light bulb)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Bristow, VA 20136

Tanner B.

Job Details: 10/10/2023

"Installed new harness, recalibrated unit. Job complete"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Hancock, MD 21750

Ken M.

Job Details: 10/10/2023

"Customer complaint is that the unit is noisy during spin and running longer than normal. Checked for stored error codes and found F2E1. Ran test cycle and the cycle ran properly, but made a knocking noise during agitate. Inspection of the drive system found the gearcase is leaking oil and the rotor bolt is loose. Unit needs a new gearcase, slider, and rotor bolt.; ordrng 1 W11393685 (gearcase) and 1 W10752189 (bolt)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near McLean, VA 22101

Simon

Job Details: 10/10/2023

CX complaints DW making squealing noise during cycle.Inspected unit and found the sump motor making loud noise .accesspanel insulation missing . unit needs sump motor and shield ordered shield and Sump motor.SZ; ordrng 1 W11573700 (shield) and 1 W11416362 (Sump motor assembley)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GR2FHTXTL00

Near Washington, DC 20011

Sherwood

Job Details: 10/10/2023

cx complaint leaking. arrived today and couldnt find water shut off. adsvised cx to have a pulmber come out to label the water shut off to continue repair. aslo i did notice more leaks from filter housing while in home did advised cx wants to get plumber 1st.; snapped 2 QuickPics

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Fairfield, PA 17320

Drew B.

Job Details: 10/10/2023

cx complaint that unit is leaking found the leak to be from internal inlet valve replaved and tested no leaks and checks good

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Nokesville, VA 20181

Tanner B.

Job Details: 10/10/2023

"Tightened valve connection , tested unit. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Beaverdam, VA 23015

Thomas B.

Job Details: 10/10/2023

Cx complaint unit is not working properly inspected unit removed and replaced the fan motor and harness tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Boyds, MD 20841

Julian H.

Job Details: 10/10/2023

replaced control did a calibration & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Lititz, PA 17543

Justin L.

Job Details: 10/10/2023

Cx complaint unit not making ice. Was able to access unit and found connector not fully inserted causing intermittant ice. Removed evap cover and verified full frost pattern no issues. Connected icemaker and watched as it harvested and filled by itself. No further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hedgesville, WV 25427

Ken M.

Job Details: 10/10/2023

"Customer complaint is that there is light frost in the freezer, the fresh food door squeaks, and the temperature in the fresh food compartment is all over the place. Applied grease to the cam and adjusted the cabinet and door to level the doors and cabinet, which stopped the squeaking. Doors are sealing properly. Damper is working properly. Checked freezer compartment temperature and found it at around 11. Unit was defrosting at the time. Ice maker tested and it would not move, kept saying that the switch was open when it was not. Confirmed all UI connections were good. Ice maker is not moving. Have no power to the ice maker, door wiring is good. Reordering HV control.; ordrng 1 350849 (grease(KM VS)) and 1 W11595219 (control), used 1 350849 (GREASE) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near McLean, VA 22102

Simon

Job Details: 10/10/2023

"CX complaints condensation in refrigrator section .Inspected unit and replaced the freezer door Tested freezer door ,door seal properly..unit need NAMEPLATE .ordered nameplate.SZ; ordrng 1 W10876598 (name plate)"

We serviced a

KITCHENAID OVEN

Model KEBS207BSS01

Near Norfolk, VA 23509

Carl A.

Job Details: 10/10/2023

"cx complaint of inner glass broken on upper oven door,checked unit to confrim problem break down as follows 1/WPW10335920,FRAME-GLAS,service call break down as follows service call 139.00parts 192.67shipping 15.00labor 110.00sub total 456.67tax 11.56grand total 468.23deposit ; ordrng 1 WPW10335920 (FRAME-GLAS)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Laurel, MD 20707

Israel R.

Job Details: 10/10/2023

Customer complaint unit is not washing. I tested the unit and found the unit is not filling with water. I foundn the floard switch has come off. The door had come open. I reseated the water level sensor and tested. Unit is now filling and the unit is back to normal operations.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Millsboro, DE 19966

Taylor F.

Job Details: 10/10/2023

Cx complaint is unit stuck on drain. Held down the cancel button to shut off cycle. Informed cx of what happened. Unit had no error codes and is working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WFW9151YW00

Near Crofton, MD 21114

Israel R.

Job Details: 10/10/2023

Installed new belloiw. Unit is back to normal operations.

We serviced a

JENN-AIR RANGE

Model JDS1750ML0

Near Washington, DC 20016

Samuel R.

Job Details: 10/10/2023

replaced door hinges ans tested unit.now working properly no heat is escaping.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Arlington, VA 22205

Demonte S.

Job Details: 10/10/2023

Inspected the unit. Found that the cx is saying that the Refrigerator paddle is sticking when getting Ice / Water. Checked the Paddle found that the cx our there guest are getting Ice while having soda in there cup which is making the paddle sticky. Removed all soad behind the Paddle. Tested the unit. Dispenser isn't sticking. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model kbbl306ess01

Near Vienna, VA 22182

Simon

Job Details: 10/10/2023

"CX complaints ref still leaking .Inspected unit and found the top shelf of refigrator loaded with full of product and hot meal as well like rice and block the air flow ,tested product temprature in freezer 0F and ref 36 degree F.suggested to CX top back shelf need to be clear from any product to get air flow to the ref section and not hot meal .unit works as designed .SZ"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near East Petersburg, PA 17520

Justin L.

Job Details: 10/10/2023

"Cx complaint unit wet inside. Was able to access unit and found no saved. Ran diagnostic and found filled, pumped, drained and heater turned on. Found cx was only filling a squirt into the rinseaid dispenser everytime and wasnt filling it properly. Informed cx that they need to fill the dispenser the whole way and use heat dry to correct the issue. Unit is operating as designed no further work needed"

We serviced a

WHIRLPOOL COOKTOP

Model GLS3064RS00

Near Providence Forge, VA 23140

Lucas R.

Job Details: 10/10/2023

"cx complaint unit sparking when not in use, checked unit, proper polarity at outlet, LF burner sparking when off, unable to seperate knob from valve, called techline line spoke with bruce, likely suspect spark switch, knob will need to be cut off to further diagnose, quoted cx. parts burner W10461951 83.19 switch WP8190913 90.93 knob, WPW10569186 24.88, labor $200.00 shipping $15.00. tax 11.94, total $425.94 cx unsure if repair or replace at this time."

We serviced a

JENNAIR REFRIGERATOR

Model JFFCF72DKL05

Near Arlington, VA 22204

Lloyd B.

Job Details: 10/10/2023

"Cx complained the unit was slow to make ice. Currently there is half of a bucket but the cx says that it is all recent and prior, there were only few ice cubes. There is ice in the mold. Cycled the IM but it wouldn't with ice in the mold. May be an intermittent ice maker problem. Unit needs new ice maker; ordrng 1 W11553255 (ice maker)"

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Baltimore, MD 21225

Emmanuel R.

Job Details: 10/10/2023

"Cs unit is not powering on, couldnt confirm complaint , unit started ,tumbled and heated up for me, customer siad he has been trying it for weeks with no luck also stated the UI froze up and would respond. UI is glitching up. Ordering UI. Stacked unit , small closet.; ordrng 1 W11384511 (UI)"

We serviced a

JENN-AIR RANGE

Model JGRP436WP01

Near Arlington, VA 22205

Demonte S.

Job Details: 10/10/2023

"Installed the Spark Module, Orfice Holders & Ignitor Harness. Tested the unit. No leaks. Unit is working as Designed."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Burtonsville, MD 20866

Leon

Job Details: 10/10/2023

"Complaint was unit didn't dry confirmed the issue. We ran the cycle seeing that the heating element was cutting on. Just fine one outside, check air flow coming outside. Air flow was good, so we went up a towel and put it in the dryer on a quick, dry cycle, and instead of the dryer drying the towel. The time immediately went down And the towel still wasn't dry Put the unit on a time cycle for about 25 minutes. And the towel was completely dry at the end of the cycle. Check moisture sensor it was reading o l ordering new moisture sensor; ordrng 1 WP3387223 (Moisture sensor) and 1 WPW10298258 (Whirlpool Dryer Wire Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCC72EHL02

Near Potomac, MD 20854

Roberto I.

Job Details: 10/10/2023

Replaced dual inlet valve. Water dispenser and icemaker fill tested ok.

We serviced a

WHIRLPOOL WASHER

Model MET3800TW2

Near Waldorf, MD 20603

Shane B.

Job Details: 10/10/2023

cx complaint is the unit not draining or spinning. when i arrived unit had some water in it. i set unit to spin but it did not run. i used a screw driver to push the lid switch down and unit began spinning and draining. closed lid and unit would not run. if i push the lid down it begins spinning. lid switch and strike are worn and no longer making good contact. ordering sitch and strike. schedule when parts are available.; ordrng 1 WP358684 (strike) and 1 WP3355458 (switch-lid)

We serviced a

JENNAIR OVEN

Model JMW2430DS01

Near Harrisburg, PA 17112

Cody H.

Job Details: 10/10/2023

"CX complains unit shows stuck button error. CX states this happened last year but randomly went away. Quoted cx for service fee, cx agreed to service fee but also wanted to reach out to jennair to see if they could get it covered. Tried to put unit into diagnostic test and was unable due to stuck button error interupting. Unit will need control panel replaced for further diagnostics and repair. Quoted cx for repair, cx agreed to repair. was able to replace console with pre i.d part. tested unit and unit now works as designed, no further work needed. CX PAID IN FULL WITH CAR> CX EMAIL CONFIRMED."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2569YEW1

Near Dagsboro, DE 19939

Taylor F.

Job Details: 10/10/2023

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found IM chute frozen due to crack in full tube. Defective fill tube was causing water to spill into ice bin and chute causing the IM to stop making ice. Replaced fill tube and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Chantilly, VA 20151

Richard B.

Job Details: 10/10/2023

"CX complant. Microwave light not working . Inspected unit and found microwave heats if door is pushed on right side. Ordering hinges , bushing arm and inner door. Two tech job . Not in stock, Further work needed, RB; ordrng 1 W11684570 (inner door) and 2 W11598235 (hinges)s and 1 WPW10128850 (bushing arm)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Chantilly, VA 20151

Richard B.

Job Details: 10/10/2023

CX complant. Cooktop dosent work. Inspected unit and no electricity at outlet underneath cooktop. CX stated unit had smoke come out from underneath cooktop . Removed top and checked for thermal event. Only found evidence of big spill over on LF burner. SD pics. Advised CX to get electric looked at and call us back if electric fixing doennt fix issue. RB

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Washington, DC 20012

Sherwood

Job Details: 10/10/2023

cx complaint no cool. arrived and confirm. did amp draw on compressor goes up to 19amps and cuts off. call ss tech to confirm comp is locked up. cx is under warranty. theres a service pointer for this issue.; ordrng 1 W11370574 (comp) and 1 W11109499 (drier)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Lewes, DE 19958

Michael E.

Job Details: 10/10/2023

Replaced the IM as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Mount Wolf, PA 17347

Bernard M.

Job Details: 10/10/2023

"CX complaint unit leaks. Inspected and found after cycle completes, water leaks from the vent on the front of door panel when opened at 90 degree angle. When door is closed some water runs out from vent and onto console. Contacted TL and they suggested when cycle completes, opened the door to where the steam comes out and evaporates. No parts needed at this time. Unit runs as designed"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Owings Mills, MD 21117

Brian R.

Job Details: 10/10/2023

replaced parts ordered and tested unit. set both ovens to 400. unit now checks. job complete.

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Boyds, MD 20841

Julian H.

Job Details: 10/10/2023

LESS THAN 30 DAYS CX complaint about glass uneven had to push glass to activate burners on rh side noticed that glass is separating from steel frame causing a gap & glass raised on rh side repaced cooktop w preid & working properly

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Martinsburg, WV 25404

Ken M.

Job Details: 10/10/2023

"Customer complaint is that the unit cut out at the 50 minute mark. Customer tried to restart the cycle a few minutes later and it made an unusual noise. Unit started and is running. Let the unit run for a little while to see what it would do. Unit continued to run properly. Had the customer grab clothing to add resistance to the motor and continued testing. Checked power to the unit while it was running and found good voltage on L1 and L2, but the L1 connection was loose. Connection secured and continued to test the unit. Unit is currently working properly. Customer to monitor unit for any further issues."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS1

Near ,

Ken M.

Job Details: 10/10/2023

"Customer complaint is that the cooktop hot surface light was not turning off, but has since turned off on its own. Inspection of the switches found some burn marks on the front right switch. Switch replaced and unit tested. Unit is working properly. Old part left with customer.; ordrng 1 WP3149400 (switch-inf(KM VS)), used 1 WP3149400 (SWITCH) from stock"

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