We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Hampton, VA 23669
Carl A.
Job Details: 07/26/2023
cx cancelled at door aas thought unit was under warranty with rent a center
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ4
Near Newport News, VA 23608
Lucas R.
Job Details: 07/26/2023
"cx complaint RR burner not heating, checked unit found metal bracket seperated inside of knob not allowing switch to turn, replaced knob, tested, unit working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near York, PA 17406
Sal R.
Job Details: 07/26/2023
CX complai t was that the unti dispenser would not open during a wash cycle. I ran a auto test and found that the dispenser did not open. I accessed and replace the dispenser and ran a 2nd auto test. I found that the dispenser is not openiong with pout issues. I took a reistanse reading ot the dispeser whernthe door was closed and found 15 OHM's of resistance. New dispensert OHm's at 38 OHM's reistance. Unit test good.
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Hartfield, VA 23071
Lucas R.
Job Details: 07/26/2023
"cx complaint unit ff not cooling, checked unit ff at 50 degrees, return ducts frozen, cabinet seperating from liner on bottom of ff, called techline spoke with brandon, advised to seal with rtv and if preoblems persist refer cx to custoimer service, sealed, but advised cx could guarantee permenant fix. sr7736951626"
We serviced a
MAYTAG WASHER
Model MVWC416FW1
Near Millers, MD 21102
Bernard M.
Job Details: 07/26/2023
"Cx complaint unit doesn't agitate. Entered diag and found F7E1 basket speed fault. Inspected underneath and found the splutch screw had come off drive shaft and fell into shield causing it to fragment. No damage to belt. Tightened screw so cx can use. Replaced washplate screw due to threads wearing. Ordering splutch and shield, once approved contact cx to reschedule; ordrng 1 W10721967 (splutch) and 1 WPW10550173 (shield)"
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS00
Near Topping, VA 23169
Lucas R.
Job Details: 07/26/2023
"disassembled unit, rebuilt sealed system, pressurized, vacuumed and charged, replaced valve and recirc pump, reassembled, reinstalled, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Frederick, MD 21704
Ricardo S.
Job Details: 07/26/2023
"Cx complains that the unit wont fill with water. inspected unit and found a bad cold valve, repalced valve assy, unit tested and works fine"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Deltaville, VA 23043
Lucas R.
Job Details: 07/26/2023
helped JW
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Stafford, VA 22554
Robert W.
Job Details: 07/26/2023
"CX Complaint is the unit isnt heating. Inspected unit and found unit isnt heating found mag has failed causing unit not to heat, also found the control open relay, Ordering Control mag and diode; ordrng 1 W11342846 (Control) and 1 W11256462 (Diode)"
We serviced a
JENN-AIR OVEN
Model JJW3830DS02
Near Naxera, VA 23061
Lucas R.
Job Details: 07/26/2023
helped jw
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Manchester, MD 21102
Bernard M.
Job Details: 07/26/2023
"Cx complaint unit stops mid-cycle and unlocks door without completion. Entered diag and found error code F5E2 lock fault. Cx stated unit will stop mid-cycle and unlock door and when attempting to continue cycle it won't re-lock to start. Replaced lock using pre-id parts, ran test and unit locked, ran test cycle and unlocked at the end. Unit checks good"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Henrico, VA 23238
Thomas B.
Job Details: 07/26/2023
Cx complaint unit is not working properly inspected unit found the unit pushed too far back causing lint line kink found high limit fuse blown removed and replaced tested and pulled unit further from wall unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model MVW6500MW0
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 07/26/2023
i was able to access unit and found unit is working as design. units drain hose is not mounted correctly and unit is self siphoning. unit is dispensing water normal. i did find hot water was shut off. i found drain hose was on floor to sump hole. i was able to attach drain hose supplied and placed in stand pipe. retested unit and found it still had a f8e1 error code after test. I replace control and made sure pressure hose was not kinked. tested unit again and found unit now checks good.
We serviced a
JENN-AIR REFRIGERATOR
Model jfx2897drm00
Near Ashburn, VA 20147
Simon
Job Details: 07/26/2023
CX complaints after SZ repair the ice maker fan motor water dispencer not dispencing .inspected unit water filter was not fitted properly .water filter fitted as shoud be tested water dispencer works unit good to go.SZ
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Gettysburg, PA 17325
Andrew S.
Job Details: 07/26/2023
Cx complaint is that the door seal is frayed and the door does not latch properly. Upon arrival was able to replace the seal. I then was able to spread the strike so that it is able to latch into the catch properly. Unit is functioning as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Rockville, MD 20852
Julian H.
Job Details: 07/26/2023
"replaced parts pulled system to 30 inch vacuum & holding for several min filled unit with 5.5oz of R134a holding pressures tested unit on test 4 to confirmed frost pattern on both evaps MUST WAIT 24 HRS TO COOL DOWN; ordrng 1 W11506635 (process STUB(CBE) for restock JH VS), used 1 W11506635 (process STUB(CBE) for restock JH VS) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WGG745S0FS02
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 07/26/2023
"i was able to access unit and first replace r/r burner head, burner cap. I found same results. i removed cook top and found electrode harness had 4 breaks in the wire. I placed shrink wrap of all breaks and found unit now lits everytime. unit now checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW3
Near Dundalk, MD 21222
Justin S.
Job Details: 07/26/2023
cx says the unit is not completing the cycle. the unit has a f7e1(speed) f0e5(balance) f0e2() error codes in memory. put the unit into manual test mode and the unit is agitating and in spin the unit is very loud. spun the tub by hand and still very loud. the unit needs the gearcase. cx does not wish to proceed.; ordrng 1 W11454372 (gearcase(263.77))
We serviced a
WHIRLPOOL FREEZER
Model WRS325FDAW02
Near Sinking Spring, PA 19608
Justin L.
Job Details: 07/26/2023
"Cx complaint of smell, filter stuck and water coming from freezer. Was able to access unit and found clogged drain tube. Used steamer to clear and made sure water flowed through. Attempted to remove filter but found failed housing. Unit had good temps and good frost pattern and no signs of expired food or anything melting. Quoted cx for repair of filter housing and they declined. Collected for service unit now checks good no futher work needed"
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW2
Near Arlington, VA 22207
Lloyd B.
Job Details: 07/26/2023
Cx complained of a noise during use. Inspected the unit and found a bad pulley. Installed new pulley and tested and it no longer makes a squeal. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS06
Near Gettysburg, PA 17325
Andrew S.
Job Details: 07/26/2023
Per previous diag I was able to access and replace the door. i then tested the unit and found that it isi now functioning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 07/26/2023
"Pulled unit and replaced the units sump and vent assemblies .. tested unit , unit fills and can hear the motor making noise (humming ) but not moving water , diverter disc is rotating.. wash motor not moving water .. unit needs another sump.. scheduled cx for 8/1 tuesday .; ordrng 1 W11460945 (sump) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Lebanon, PA 17042
Cody H.
Job Details: 07/26/2023
"CX complains unit will not run cycle, unit will start then go straight to 'done'. CX is outside warranty, cx has agreed to service fee. Found unit to have 7e4, f0e0, f7e3, f8e1 errors. Found unit tachometer to not be reading correctly, as well as shifter not actuating. Unit will need actuator for repair. Quoted cx for repair, cx agreed to repair. was able to replace part with VS part. Retested unit unit now works as designed. CX paid in full with card, had to call into office to run transaction due to no service. No further work needed. CX EMAIL CONFIRMED; ordrng 1 w10913953 (actuator CH VS), used 1 w10913953 (actuator CH VS) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Richmond, VA 23230
Chris B.
Job Details: 07/26/2023
replaced tub gearcase and basket and suspention tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Freedom, PA 17349
Bernard M.
Job Details: 07/26/2023
"Cx complaint unit won't complete cycles and lid won't stay locked. Entered diag and found error codes F1E2 motor drive over voltage, F0E5 and F0E9 off balanced. Attempted to run test cycle and found the lid won't lock to run any tests. Inspected underneath and found oil leaking down from gear case. Gave cx quote for full repair and he'll be purchasing new unit. Cx paid $120 sevice fee."
We serviced a
KITCHENAID COOKTOP
Model KICU569XSS00
Near Falls Church, VA 22046
Lloyd B.
Job Details: 07/26/2023
"Cx complained unit has no power. Inspected the unit and found a proper 240vac but one of the fuses on the module is open. Additionally, there is clear and visable damage to the left module. Explained it to tech support who had me call trade care and gave her both the part numbers and that she could not find any parts and they have submitted it to parts research. Job complete. SR7736944297; ordrng 1 W10607548 (module) and 1 W10607550 (module)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Aberdeen, MD 21001
Neil H.
Job Details: 07/26/2023
R.A.C. SENT OUT SOME GUY HE TOOK THESE PEOPLE DRY APART HE DOESN'T KNOW WHERE THE SCREWS ARE UNIT IN PIECES CX SAID THEY SUPPOSED TO BRING THEM NEW WASHER AND DRYER SET BUT I'M CONFUSED IN LOST EVERYTIME I DEAL WITH R.A.C.; ordrng 2 WP488729 (screw)s and 6 12990702 (SCREW SMHEX)s and 6 WP308685 (Whirlpool Range Screw)s
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC3
Near Martinsburg, WV 25404
Ken M.
Job Details: 07/26/2023
"Gearcase, splutch, and washplate replaced and tested. Unit is working properly. Old parts left with customer."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Palmyra, PA 17078
Cody H.
Job Details: 07/26/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Washington, DC 20011
Brian F.
Job Details: 07/26/2023
"Cx states frost buildup in FC, low cool in RC, inspected and confirmed. Both door gaskets sealing properly, found large gap between cabinet and liner. Cleared frost from FC, cleared obstructed air flow channels, sealed gaps in liner. Powered on unit, compressor working, evap fan spinning, good frost pattern, unit is now working properly."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Louisa, VA 23093
Eric F.
Job Details: 07/26/2023
"Confirmed cx complaint unit not functional, found dial separated from timer knob, unable to reattach component. Ordering dial and knob.; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/26/2023
"cx complaint cooktop light burnt out twice and now stuck on not responding to button press, control shorted, ordering control (8 trib) and bulb(12 trib), scheduled for Mon. 7/31; ordrng 1 W11545876 (control) and 1 8206232A (lamp 40 watt)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Gordonsville, VA 22942
Eric F.
Job Details: 07/26/2023
"Confirmed cx complaint unit not heating. Found inline power to heating element unseated. Reseated line, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Dundalk, MD 21222
Justin S.
Job Details: 07/26/2023
cx says the unit when the drain pump is active. found the unit is leaking fromt he drain pump. replaced the drain pump with vs and retested. the unit is now going through diagnosict cycle without leaking. the unit is now good; ordrng 1 W11412291 (pump)
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFS00
Near York, PA 17406
Sal R.
Job Details: 07/26/2023
"Per the previouse tech, I was able ot access and replace the side (splash ) and rthe evap fan cover with motor & thermistor. I was able to plugg the unit in using a WTT meter and found the unit tobe pulling 112 WATT's . I reinstalled all shelving and RH door. I collected $100.00 for labor charges ( spoke to Tori ) I informed CX to allow a min of 24hr's for unit to return to reccomended temps. CX refused to sign TYC and informed me that he intends to call WP and express his displeasure with VIA Services.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near York, PA 17406
Sal R.
Job Details: 07/26/2023
CX complai t was that the FC light would not come on after last repair. I found that the FC door switch was stuck in the closed position due to the condensation . I was able to release the switch and cleaned the condensaion thoroughly. Switch is not opening and closing with pout isses and the light is opperating as desgined. Unit test good.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Norfolk, VA 23502
Zachery R.
Job Details: 07/26/2023
upon arrival cx stated they have extended warranty. advised cx to have unit dispatched properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Abbottstown, PA 17301
Drew B.
Job Details: 07/26/2023
this is return job and should have the motor W11025157 sump 62@trbs and cx is NOT HAPPY.. and when arrived i called office because bc i have no part and no previou notes listed. they do have the f4e3 code to verify the issue.. spoke to office about asap apt. and they schd for 7/27; ordrng 1 W11025157 (sump 62@trb schd for 7/27)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near Norfolk, VA 23505
Zachery R.
Job Details: 07/26/2023
"cx complaint unit not completing cycles. checked unit, come to find defective suspension and oil leaking from bearings onto clutch, ordering all parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W10902814 (washplate) and 1 W11396716 (suspension) and 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 WPW10006384 (belt) and 1 W11395618 (cap)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bryans Road, MD 20616
Shawn D.
Job Details: 07/26/2023
"cx complaint unit is not working said the lock will flash. inspected unit and checked incoming power and is good. found control lock is on so tunred it off and console is working. went into diagnostics and unit showed no error codes, i let diag cycle run and everything is working good. collected for service fee unit is god to go"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Portsmouth, VA 23704
Zachery R.
Job Details: 07/26/2023
"cx complaint unit not starting. checked unit, no faults present. ran auto test, no faults, instructed cx how to start cycle, documented with techline sr#7735867967 unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near California, MD 20619
Shane B.
Job Details: 07/26/2023
installed ordered parts and restored power. cycled IM and it worked properly. used heat gun to adjust gasket and it is now sealing. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Louisa, VA 23093
Eric F.
Job Details: 07/26/2023
"Cx refused service, did not want to pay diagnostic."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Falling Waters, WV 25419
Ken M.
Job Details: 07/26/2023
"Control, lower harness, and drain pump replaced and calibrated. Unit tested and is working properly. Old harness and pump left with customer."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near West River, MD 20778
Shane B.
Job Details: 07/26/2023
"cx complaint is the unit heating but the drum not turning. confimed complaint. motor can be heard running and unit gets hot but drum does not turn. found belt to be broken. drive motor and idler look fine. ordering belt. please put cx on cancellation list is sooner appoitment is avilable.; ordrng 1 341241 (belt,drive)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Pomfret, MD 20675
Shawn D.
Job Details: 07/26/2023
"replaced control and same issue, inspected wires in back and some look to be pinched some. checked power to p1 black and white and i have 6v we have a harness issue. ordering harness for return; ordrng 1 W11531755 (main harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Washington, DC 20018
Sherwood
Job Details: 07/26/2023
cx complaint not clean. arrived with clear door and found middle spray arm was getting good water pressure but was not rotating. ordering manifold abd spray arm; ordrng 1 W11613489 (manifold) and 1 W11613488 (spray arm)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Waldorf, MD 20602
Shawn D.
Job Details: 07/26/2023
cx complaint fan is not working not heating good. inspected unit and found fan wont run even when panel says its on. pulled unit down and found loose connection so fixed and tested and fan is making a scrapping noise. grabbed pre id part and replaced fan blower and tested and now sounds good. reinstalled unit and rested again and still working. unit is good to go
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Smyrna, DE 19977
Taylor F.
Job Details: 07/26/2023
Cx complaint is unit not washing. Tested inspected and verifed comnplaint. Replaced sump from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED6605MC0
Near Waldorf, MD 20602
Shawn D.
Job Details: 07/26/2023
replaced console and tested and display is now working and unit heats good. unit is good to go
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Wilmington, DE 19810
Taylor F.
Job Details: 07/26/2023
"Cx complaint is unit not spinning out clothes, not draining. Tested inspected and verifed complaint. Found the drain hose inside standpipe about 2ft. Main issue is hub is stripped and basket spins freely from washplate when engaged. This is causing just the agitator to spin during the spin cycle. Ordering hub, and rescheudled for 7/31/23. Cx paid for part and SC. Cx owes for labor on return visit.; ordrng 1 W10820039 (hub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near La Plata, MD 20646
Shawn D.
Job Details: 07/26/2023
installed data loggers rescheuled a week out for pick up on 8/2/23; schdld next appmnt for 8/2 WED !
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Frederick, MD 21704
Ricardo S.
Job Details: 07/26/2023
I explained to the customer that the problem is because the duct is clogged and the customer was furious and told me if I thought he was a little kid who doesn't know how to work a dryer since he has had several dryers in his other houses... dryer cks ok.. document the job in services mattern Sr7736920738
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Midlothian, VA 23113
Joseph D.
Job Details: 07/26/2023
"Levelled, calibrated, adjusted drain hose into standpipe and unit no filling properly. No other issues detected"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Lovettsville, VA 20180
Ricky E.
Job Details: 07/26/2023
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Richmond, VA 23230
Chris B.
Job Details: 07/26/2023
cxc comp both rc door dented insp unit conf cx comp ordering both ss rc doors; ordrng 1 W11405217 (rc door) and 1 W11377901 (rc door)
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Hampton, VA 23666
Justin W.
Job Details: 07/26/2023
replaced harness and tested unit working as designed and heated to 350.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Richmond, VA 23227
Chris B.
Job Details: 07/26/2023
cx comp unit door will fall when opening insp unit conf cx comp found right door hing spring not engaging door hinge unit will need right door hinge to complete repair; ordrng 1 W11573702 (hinge right)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Chesapeake Beach, MD 20732
Shane B.
Job Details: 07/26/2023
installed ordered part. unit is working as designed .
We serviced a
MAYTAG WASHER
Model mvwb865gw0
Near Dunkirk, MD 20754
Shane B.
Job Details: 07/26/2023
cx complaint is the lid being broken. confirmed complaint. lid has cracked on the underside near the left hinge. i replaced the lid with the preIDed part and tested unit. unit is working as designed. cx paid in full for repair.
We serviced a
JENN-AIR RANGE
Model JGRP436HL00
Near Severna Park, MD 21146
Israel R.
Job Details: 07/26/2023
"Installed new control and sensor. I tested unit and the start button is not starting a bake cycle. I can hear noises from the control. i cant start a bake cycle on 350 and the only way i can get it on as turning on the knob to a higher temp, hit start and then go to 350. And is making a high pitch noise. Ordering control. 2 at tribles.; ordrng 1 W11356247 (Control electric)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Midlothian, VA 23113
Joseph D.
Job Details: 07/26/2023
Customer complaint low water pressure confirmed complaint found failed filter instructed customer to replace filter installed bypass and unit working properly
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Williamsburg, VA 23185
Carl A.
Job Details: 07/26/2023
"cx complaint of unt not starting,checked unit to find the following error codes F7E4,F6E3,checked unit to find that the slider had sperated from itself ,replaced slider tested and calibrated unit works as designed break down as follows 1/W10734521, slider service call break down as follows service call 120.00parts 19.94shipping 15.00labor 110.00sub total 264.94taxes 1.20grnd total 266.14deposit 266.14"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Henrico, VA 23231
Chris B.
Job Details: 07/26/2023
replaced suspention slider and ui and control did replaced ui powered unit on then replaced control foudn no model serial saved but unit did start and go threw reg normal cycle did test unit thew diag mode as well no errors stored
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Sinking Spring, PA 19608
Justin L.
Job Details: 07/26/2023
Cx complaint rc light out. Was able to access unit and verify model and serial number. Found that the rc led failed. Ordering led and setting return for Mon 7/31/23; ordrng 1 W11527432 (fridge led)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Powhatan, VA 23139
Joseph D.
Job Details: 07/26/2023
Unit with failed cracks agitator ordering agitator customer request to be shipped to her home or dropped off; ordrng 1 W11614636 (Agitator)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Lexington Park, MD 20653
Shane B.
Job Details: 07/26/2023
cx complaint is sparks from rear of unit. when i arrived unit was sitting on the sales floor and was not hooked up to power. unit had no power cord on it but terminal block has thermal damage. power cord may have been loose. unit will need new harness and terminal block. called safety to document. SR#7736876759. ordering parts. schedule when parts are available; ordrng 1 W11134679 (harns-wire) and 1 7401P03960 (terminal block)
We serviced a
KITCHENAID DRYER
Model NA123
Near Midlothian, VA 23112
Joseph D.
Job Details: 07/26/2023
customer complaint driver smells like burning confirmed complaint sound blockage in venting of walls creating link back up in unit cleaned out unit advised customer to seek professional HVAC company to clear out venting system . Working properly
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Ephrata, PA 17522
Justin L.
Job Details: 07/26/2023
"Cx complaint FILL, RINSE, & DONE? LEDs On and clothes wet at the end of cycle. Was able to access unit and found long fill error. Tested valve and found cold side not filling. Removed hose and found that the inlet valve had sediment. Was able to clear and test unit is now operating as designed no further work needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Prince George, VA 23875
John P.
Job Details: 07/26/2023
Verified with rtm unit no longer in their system unit must have been sold.
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ1
Near Wilmington, DE 19810
Taylor F.
Job Details: 07/26/2023
Cx complaint is unit making a squeeling noise. Tested inspected and verifed complaint. Replaced dryer repair kit from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Providence Forge, VA 23140
Chris B.
Job Details: 07/26/2023
replaced control and fan tested unit wroking as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wilmington, DE 19802
Taylor F.
Job Details: 07/26/2023
"Cx complaint is lights out in the RC. Tested inspected and verifed complaint. Found the door switch to be defective not allowing the lights to work properly. Ordering door switch, cannot reschedule at this time.; ordrng 1 W11384469 (door switch)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Chester, VA 23836
Chris B.
Job Details: 07/26/2023
replaced trim tested inspected unit with cx working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Williamsburg, VA 23185
Carl A.
Job Details: 07/26/2023
"cx complaint of unit making noise,ran unit through diag tested 3 and 4 ,checked temps was unable to duplicated noise at thsi time"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Midlothian, VA 23112
Joseph D.
Job Details: 07/26/2023
Unit squerling from clutch/gearcase area on agitate mode. Must replace gearcase. ; ordrng 1 W10754448 (Clutch) and 1 W10734521 (Clutch) and 1 W11449841 (Gearcase)
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Portsmouth, VA 23703
Zachery R.
Job Details: 07/26/2023
"cx complaint no cool, checked unit, unit at 45 degrees is fc and 55 in rc. thermistor measuring 33k ohms. fan is good. heater is good. heater supplied with 120vac. steamed frost build with steamer, ordering acu and ui to complete repair; ordrng 1 W11566851 (acu) and 1 W11518204 (ui)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW
Near Prince George, VA 23875
John P.
Job Details: 07/26/2023
Per RTM ticket was canceled
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Portsmouth, VA 23707
Zachery R.
Job Details: 07/26/2023
"cx complaint unit will not drain, unit is stacked. checked unit, unit displaying long drain fault, ordering 2nd tech due to unit being stacked and returning with drain pump.; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Glen Allen, VA 23059
Thomas B.
Job Details: 07/26/2023
Cx complaint freezer gasket not sealing properly heated and molded with hair dryer tested and inspected for proper use unit now functions Normally charged 120.00 service call cx paid by CC
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Hagerstown, MD 21740
Ken M.
Job Details: 07/26/2023
"Customer complaint is that the unit will not fill. Checked for stored error codes and found F7E4. Hot and cold valves are working properly. Ran test cycle and the unit failed to engage the basket, only engages the washplate. Inspection of the drive system found the gearcase has just started to leak oil. Ordering gearcase, slider, and clutch.; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W10734521 (slider)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Owings Mills, MD 21117
Brian R.
Job Details: 07/26/2023
cx complaint is unit does not dry like it should and some times they need to run unit a few times to dry. tested and checked unit. tried a few settings on timer and heat seems off and on. camr on for upper number setting on timed dry but none on lower. as soon as parts are in cx asked for a call to figure out a spot that works best for them. saturday or cancelation list.; ordrng 1 W10857612 (Timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 07/26/2023
"Replaced fc fan, tested unit. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Fairfax, VA 22031
Christian C.
Job Details: 07/26/2023
Cx complaint unit is beeping whenever opening door. Inspected unit found that control would beep whenever RC doors were opened. Found that ui had power outage led lit up. Reset ui. No more beeping.
We serviced a
JENNAIR COOKTOP
Model JGD8345ADB22
Near Potomac, MD 20854
Roberto I.
Job Details: 07/26/2023
"CX complaint all 4 burners not lighting properly, randomly high flame pops up the burner making a loud noise, 1 knob is melted.Tested burners, found all 4 igniters bad, burners and cartridge box all rusted and gas leaking frommthe base of the burners. Ordering 2 cartridges JGA8100ADB and 1 knob WP7733P31460. Collected $721.83. Balance due $110. Return visit 8/1/23; ordrng 2 JGA8100ADB (cartridge)s and 1 WP7733P31460 (knob)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 07/26/2023
Cx complaint F8E4 found leak at the water valve inlet removed and replaced tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 07/26/2023
cx complaint unit is leaking water out front of unit. inspected unit and found unit is heating. i found air flow was very week. i removed vent hose from back and found air was pushing back out to vent from house. I found vent exit outside and found no air flow. cx to get vents cleaned to correct issue. unit checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Williamsburg, VA 23188
Carl A.
Job Details: 07/26/2023
cx complaint of unit not drain and giveing the error code F9E1checked unit to find that the harness on drain pump not fully seated reseated harness on drain pump tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Leesburg, VA 20176
Ricky E.
Job Details: 07/26/2023
customer stated that the unit wasnt cooling in the ff section. verified issue and fnd temps at 50+.. fnd unit not defrosting and the drain pan warped.. need parts.. will need to be defrosted; ordrng 1 w11457241 (drip pan) and 1 W11087438 (motor-evap) and 1 WPW10389152 (support) and 2 2callcount (2 call count)s
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Glen Allen, VA 23059
Thomas B.
Job Details: 07/26/2023
"Cx complaint unit is not working properly inspected unit found the gearcase is binding causing loud noise . Ordering the gearcase, Control, and slider. ; ordrng 1 W11624943 (Control) and 1 W11449841 (Gearcase) and 1 W10734521 (slider)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Leesburg, VA 20176
Ricky E.
Job Details: 07/26/2023
"after last repair and due to prior issue, the units upper fzr drawers have failed bearings.. the unit will need all glides to correct; ordrng 2 WPW10170836 (glide)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Essex, MD 21221
Justin S.
Job Details: 07/26/2023
cx showed me the left door is still popping when the door is opened and closed. this is an ongoing issue. replaced the left extension and the mylar kit for the left hinge per the instructions and the door is still popping. called tech support and spoke with an austin. file number 7736951103. went over with the cx and he told me to have the cx contact cx support. left infor for the cx
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Leesburg, VA 20175
Ricky E.
Job Details: 07/26/2023
"customer stated that the unit wasnt cooling in the ff section. tested temps at 57 at the top and 36 at the bottom.. rc evap therm read 62 during a defrost cycle. ff evap fan functional with good air flow.. the lowest displayed temp 29, average 36, highest 77... 203.59 unit needs the ui assy; ordrng 1 w11330486 (ref ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details: 07/26/2023
replaced all parts. tested operation. unit is good to go. ice tray filled and unit left on and running.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Frederica, DE 19946
Frederick R.
Job Details: 07/26/2023
"CX complaint is ice not dispensing and no light. Inspected/tested and found unit has a faulty IM and was leaking water into bin that then froze and cracked. Augor motor is stripped. and LED mods bad. Ordfering IM, bin, LED mods and auger motor. Cannot reschedule due to part availability.; ordrng 1 WPW10300022 (icemaker) and 1 WPW10670845 (container) and 1 WPW10169511 (coupling) and 1 WPW10317991 (motor) and 1 WPW10515057 (light) and 1 WPW10515058 (light)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Suffolk, VA 23434
Austin D.
Job Details: 07/26/2023
"replaced the control and noticed the issue persists and now with water in the unit the drain hose has a pinhole in it. checked pressure hose and it seems kinked but not at control or the tub. therefore, i will need a second tech to remove the unit and find the kink in the pressure hose. will return once the parts come in.; ordrng 1 W11417071 (harness) and 1 W11662155 (harness) and 1 W11281268 (drain hose) and 1 2ndtech (2nd tech)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04.
Near Charlottesville, VA 22903
Kyle A.
Job Details: 07/26/2023
Rc 34 avg 34Fc54 avg 42Sr#7736949168Cx complaint of unit not cooling did confirm. Took temps and called techline. Found neither evaps frozen. Unit is low on charge Did evap test and 3 way valve is working fine aswell. Will return to change drier and put post on compressor and leak test with nitro.; ordrng 1 W11099748 (Evap) and 1 W11291123 (Fc evap) and 2 W11506635 (Coupler)s
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Suffolk, VA 23434
Austin D.
Job Details: 07/26/2023
after replacing the element it seems that when the old element failed it took out the switch as well. switch on order.; ordrng 1 WP3149404 (switch) and 1 WP3149400 (switch)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Stewartstown, PA 17363
Bernard M.
Job Details: 07/26/2023
"Replaced timer per previous tech, set normal cycle and unit spins and heats as designed. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Suffolk, VA 23434
Austin D.
Job Details: 07/26/2023
replaced the valve. checked for leaks. unit is good to go.