We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Alexandria, VA 22303
Lloyd B.
Job Details: 06/08/2022
Cx complained the unit would not fill. Inspected the unit and found the pressure hose came off of the pressure switch again. Secured the hose and tested the unit and it now operates as designed. Job complete
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Falls Church, VA 22046
Jason A.
Job Details: 06/08/2022
CX complaint DRYER lower cover gap about 1/4' Secured loose panel. Dryer is heating > JJ
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 06/08/2022
Cx complaint unit is not working properly inspected unit found leak at the cabinet to the condenser removed line and resealed tested and inspected for proper use unit now functions normally
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Dumfries, VA 22026
Tanner B.
Job Details: 06/08/2022
"cx concern the signal not working. found the speaker out. cycled power and reconnected ui , tested unit. sound started to work but didnt sound good and then failed. unit needs ui .; ordrng 1 W11478526 (ui)"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Alexandria, VA 22303
Lloyd B.
Job Details: 06/08/2022
Cx complained the unit would not fill. Inspected the unit and found the pressure hose came off of the pressure switch again. Secured the hose and tested the unit and it now operates as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART318FFDS07
Near Seaford, DE 19973
Michael E.
Job Details: 06/08/2022
"CX complaint: warm in RC. Tested and verified complaint. Evap not frosted up and only frost pattern on top 2 coils and its building ice in those coils. Amp draw was 0.83, 0.83. Tested compressor and had 12, 6, and 3rd reading would not stabilize even with good contact an no movement on my end. Sometimes it even went OL. Compressor is too hot to keep hand on it. Ordering compressor, evap, coupler, dye drier, 3 count and ss tech per TF. Cannot reschedule due to SS tech needed.; ordrng 1 W11480426 (compressor) and 1 W11407409 (evap) and 1 W11506635 (coupler) and 1 W10143759 (drier (service)) and 1 locring (loc ring)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Clarksville, MD 21029
Robert L.
Job Details: 06/08/2022
"cx complaint top rack falling found adjusters seperated, replaced with updated kit from truck stock, tested all ops ok, collected 284.60 visa....reordering for truck stock; ordrng 1 W10712395 (adjuster), used 1 W10712395 (adjuster kit) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/08/2022
"replaced control, tested, unit working as designed. secured control in bin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 06/08/2022
"cx complaint all ice in ice bin froze together so removed all ice and restarted and same thing happened some ice was made then all froze together to big clump. inspected unit and confimred big clump there is some cubes but mainly big clump in ice bin. ice maker is stuck n heater part and wont cycle. i think ice was not getting ejected from ice maker all the way then when ice maker would fill it would be over filling since ice didnt eject all the way. went to van grabbed new ice maker form v/s installed and tested it cycled and filled with water fine. cx then said fridge door is clumping, found lower screw on bottom of door backed out. fixed screw and now door is good. unit is good; ordrng 1 WPW10300022 (icemaker SD VAN STOCK), used 1 WPW10300022 (icemaker) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART318FFDS07
Near Seaford, DE 19973
Michael E.
Job Details: 06/08/2022
"CX complaint: warm in RC. Tested and verified complaint. Evap not frosted up and only frost pattern on top 2 coils and its building ice in those coils. Amp draw was 0.83, 0.83. Tested compressor and had 12, 6, and 3rd reading would not stabilize even with good contact an no movement on my end. Sometimes it even went OL. Compressor is too hot to keep hand on it. Ordering compressor, evap, coupler, dye drier, 3 count and ss tech per TF. Cannot reschedule due to SS tech needed.; ordrng 1 W11480426 (compressor) and 1 W11407409 (evap) and 1 W11506635 (coupler) and 1 W10143759 (drier (service)) and 1 locring (loc ring)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Clarksville, MD 21029
Robert L.
Job Details: 06/08/2022
"cx complaint top rack falling found adjusters seperated, replaced with updated kit from truck stock, tested all ops ok, collected 284.60 visa....reordering for truck stock; ordrng 1 W10712395 (adjuster), used 1 W10712395 (adjuster kit) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/08/2022
"replaced control, tested, unit working as designed. secured control in bin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 06/08/2022
"cx complaint all ice in ice bin froze together so removed all ice and restarted and same thing happened some ice was made then all froze together to big clump. inspected unit and confimred big clump there is some cubes but mainly big clump in ice bin. ice maker is stuck n heater part and wont cycle. i think ice was not getting ejected from ice maker all the way then when ice maker would fill it would be over filling since ice didnt eject all the way. went to van grabbed new ice maker form v/s installed and tested it cycled and filled with water fine. cx then said fridge door is clumping, found lower screw on bottom of door backed out. fixed screw and now door is good. unit is good; ordrng 1 WPW10300022 (icemaker SD VAN STOCK), used 1 WPW10300022 (icemaker) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Powhatan, VA 23139
Joseph D.
Job Details: 06/08/2022
"ui, harness, switches, icemaker, have all been replaced, icemaker fills when you release the water paddle. called techline, no info found, cannot see one way diode on harness that causes similar issues on other models. techline instructed me he to order left fridge door as wires may be miswired inside. #7733839442; ordrng 1 W11533213 (left hand door)"
We serviced a
AMANA RANGE
Model AES5730BAS
Near Clarksville, MD 21029
Robert L.
Job Details: 06/08/2022
"cx complaint LF burner cent not geting hot, center element seperated, unit installed into 4' recess, unable to get out without risk of damage, quoted 562 cx to think about it, would need 2 techs to pull unit out , cx would sign waiver if needed, collected 120 AMEX; ordrng 1 W10823692 (elmnt-surf LF)"
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Manakin-Sabot, VA 23103
Joseph D.
Job Details: 06/08/2022
"unit with failed dampers on lid, will need new lid please when available.; ordrng 1 WP686711 (lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Fredericksburg, VA 22406
Robert W.
Job Details: 06/08/2022
CX Complaint is the unit isnt dispensing ice. Inspected unit and found the Ice bin coupler where it connects to auger motor keeps popping out of bin. Popped piece back in place on bin and tried to dispense again and it keeps popping out. Ordering Bin to correct issue and auger motor just incase; ordrng 1 W11185686 (Ice Bin) and 1 WPW10317991 (Auger motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Powhatan, VA 23139
Joseph D.
Job Details: 06/08/2022
"ui, harness, switches, icemaker, have all been replaced, icemaker fills when you release the water paddle. called techline, no info found, cannot see one way diode on harness that causes similar issues on other models. techline instructed me he to order left fridge door as wires may be miswired inside. #7733839442; ordrng 1 W11533213 (left hand door)"
We serviced a
AMANA RANGE
Model AES5730BAS
Near Clarksville, MD 21029
Robert L.
Job Details: 06/08/2022
"cx complaint LF burner cent not geting hot, center element seperated, unit installed into 4' recess, unable to get out without risk of damage, quoted 562 cx to think about it, would need 2 techs to pull unit out , cx would sign waiver if needed, collected 120 AMEX; ordrng 1 W10823692 (elmnt-surf LF)"
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Manakin-Sabot, VA 23103
Joseph D.
Job Details: 06/08/2022
"unit with failed dampers on lid, will need new lid please when available.; ordrng 1 WP686711 (lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Fredericksburg, VA 22406
Robert W.
Job Details: 06/08/2022
CX Complaint is the unit isnt dispensing ice. Inspected unit and found the Ice bin coupler where it connects to auger motor keeps popping out of bin. Popped piece back in place on bin and tried to dispense again and it keeps popping out. Ordering Bin to correct issue and auger motor just incase; ordrng 1 W11185686 (Ice Bin) and 1 WPW10317991 (Auger motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Harrisburg, PA 17112
Fred G.
Job Details: 06/08/2022
cx complaint unit is leaking from behind. pulled unit out and called for water. found that the inlet valve is leaking from the body of the valve. ordering 1 (W10865826) scheduled cx for 6/13/22.; ordrng 1 W10865826 (inlet valve)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near ,
Eric W.
Job Details: 06/08/2022
installed new heater element special project s17304 - pre-id heater bushing w11537778�- . . .no leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Rising Sun, MD 21911
Milton J.
Job Details: 06/08/2022
CX complaint unit not dispensing water as should. Tested and water coming out very slow. Installed bypass can and the same. Disconnected above left door hinge and same. Disconnected supply line to unit and water pressure very low. CX needs new supply line kit. Unit is functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 06/08/2022
cx complaint unit is no longer cooling said someone from lowes came and looked at fridge and said bad compressor. inspected unit and was unplugged so plugged unit in and compressor grinds when starting/running then clicks off. bad compressor or leaks caused compressor to go bad. ordering compressor evap couplers and nitrogen for return; ordrng 1 W11574734 (compressor kit) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W10913906 (coupler) and 1 W11578027 (evap) and 1 W11506620 (coupler evap) and 1 W11504450 (coupler evap) and 1 nitrogen (nitrogen) and 1 s.s.tech (s.s. tech) and 1 3countjob (3 count job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Harrisburg, PA 17112
Fred G.
Job Details: 06/08/2022
cx complaint unit is leaking from behind. pulled unit out and called for water. found that the inlet valve is leaking from the body of the valve. ordering 1 (W10865826) scheduled cx for 6/13/22.; ordrng 1 W10865826 (inlet valve)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near ,
Eric W.
Job Details: 06/08/2022
installed new heater element special project s17304 - pre-id heater bushing w11537778�- . . .no leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Rising Sun, MD 21911
Milton J.
Job Details: 06/08/2022
CX complaint unit not dispensing water as should. Tested and water coming out very slow. Installed bypass can and the same. Disconnected above left door hinge and same. Disconnected supply line to unit and water pressure very low. CX needs new supply line kit. Unit is functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 06/08/2022
cx complaint unit is no longer cooling said someone from lowes came and looked at fridge and said bad compressor. inspected unit and was unplugged so plugged unit in and compressor grinds when starting/running then clicks off. bad compressor or leaks caused compressor to go bad. ordering compressor evap couplers and nitrogen for return; ordrng 1 W11574734 (compressor kit) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W10913906 (coupler) and 1 W11578027 (evap) and 1 W11506620 (coupler evap) and 1 W11504450 (coupler evap) and 1 nitrogen (nitrogen) and 1 s.s.tech (s.s. tech) and 1 3countjob (3 count job)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Silver Spring, MD 20901
Alexander D.
Job Details: 06/08/2022
"cx complaint unit shaking excessively and walking. inspected unit and verified complaint. no errors stored. found unit leaning left and back. leveled unit and ran calibration, still shaking a little. suspension and gearcase check good. basket seems a little loose. removed washplate and found hub worn out. ordering hub, in stock @tribles. scheduled return visit for 6/14; ordrng 1 W10528947 (hub)"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS2
Near Hyattsville, MD 20785
Mitchell H.
Job Details: 06/08/2022
cx complaint unit will not heat in oven. replaced igniter and spark module and still noithing. changed regulator as the broil was trying to work but clicking at regulator. once replaced i made sure no gas leaks and unit is now good to go. job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Elkton, MD 21921
Milton J.
Job Details: 06/08/2022
"CX complaint tub broke. Installed new Outer Tub, Drain Pump and Feet as ordered by previous tech. Tested unit at sink. Unit is now functioning properly. -MJrob"
We serviced a
WHIRLPOOL RANGE
Model KGSK901SWH00
Near Washington, DC 20008
Mitchell H.
Job Details: 06/08/2022
cx complaint unit is making a rattle noise when fan turns on. inspected unit and confirmed. found back panel a little loose. adjusted and tightened and noise went away. collected service call by check and unit is good to go. job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Silver Spring, MD 20901
Alexander D.
Job Details: 06/08/2022
"cx complaint unit shaking excessively and walking. inspected unit and verified complaint. no errors stored. found unit leaning left and back. leveled unit and ran calibration, still shaking a little. suspension and gearcase check good. basket seems a little loose. removed washplate and found hub worn out. ordering hub, in stock @tribles. scheduled return visit for 6/14; ordrng 1 W10528947 (hub)"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS2
Near Hyattsville, MD 20785
Mitchell H.
Job Details: 06/08/2022
cx complaint unit will not heat in oven. replaced igniter and spark module and still noithing. changed regulator as the broil was trying to work but clicking at regulator. once replaced i made sure no gas leaks and unit is now good to go. job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Elkton, MD 21921
Milton J.
Job Details: 06/08/2022
"CX complaint tub broke. Installed new Outer Tub, Drain Pump and Feet as ordered by previous tech. Tested unit at sink. Unit is now functioning properly. -MJrob"
We serviced a
WHIRLPOOL RANGE
Model KGSK901SWH00
Near Washington, DC 20008
Mitchell H.
Job Details: 06/08/2022
cx complaint unit is making a rattle noise when fan turns on. inspected unit and confirmed. found back panel a little loose. adjusted and tightened and noise went away. collected service call by check and unit is good to go. job completed.
We serviced a
MAYTAG DRYER
Model MDE308DAYW
Near Red Lion, PA 17356
Bernard M.
Job Details: 06/08/2022
Cx complaint unit makes grinding noise. Started unit and could hear the metal grinding at the front. Removed top and exposed drum and found the drum worn down and metal breaking off in certain sections. Unit would need drum assembly with front and back felt seals replaced. The drum is NLA. Informed cx to contact warranty company within 24 hrs to find out what steps to take.; ordrng 1 WP37001132 (drum felt seal) and 1 504467W (drum assembly)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Bristow, VA 20136
Daniel J.
Job Details: 06/08/2022
heater project removed old heater installed new tested unit no leaks or errors present
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/08/2022
"cx complaint unit leaking from fabric softener dispenser, no faults present, started regular cycle, called techline spoke Andy with 7733834852 was advised unit will be under leak review. and cx will be contacted. advised cx to try fabric softener sheets until whirlpool has completed leak review.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Bowie, MD 20721
Shane B.
Job Details: 06/08/2022
"cx complaint is a banging noise during spin and unit moving accross the floor. when i arrived unit was 2 feet away from the wall. cx said it moved by itself and was banging a lot. i pushed basket down and let it go. basket sprung back up and did not bounce or go off to one side. suspesion feels good. basket spins freely by hand. no saved codes. unit is sitting level. ran service cycle. unit completed cycle with no issues. inspected under unit, nothing out of place, no oil leaking form gearcase. ran cablibration cycle and explained loading/ cycle selection to cx. unit is on a smooth tile floor and slides very easily. i advised putting rubber pads under the feet to keep it from sliding. unit is working as designed."
We serviced a
MAYTAG DRYER
Model MDE308DAYW
Near Red Lion, PA 17356
Bernard M.
Job Details: 06/08/2022
Cx complaint unit makes grinding noise. Started unit and could hear the metal grinding at the front. Removed top and exposed drum and found the drum worn down and metal breaking off in certain sections. Unit would need drum assembly with front and back felt seals replaced. The drum is NLA. Informed cx to contact warranty company within 24 hrs to find out what steps to take.; ordrng 1 WP37001132 (drum felt seal) and 1 504467W (drum assembly)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Bristow, VA 20136
Daniel J.
Job Details: 06/08/2022
heater project removed old heater installed new tested unit no leaks or errors present
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near Chesapeake, VA 23321
Zachery R.
Job Details: 06/08/2022
"cx complaint unit leaking from fabric softener dispenser, no faults present, started regular cycle, called techline spoke Andy with 7733834852 was advised unit will be under leak review. and cx will be contacted. advised cx to try fabric softener sheets until whirlpool has completed leak review.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Bowie, MD 20721
Shane B.
Job Details: 06/08/2022
"cx complaint is a banging noise during spin and unit moving accross the floor. when i arrived unit was 2 feet away from the wall. cx said it moved by itself and was banging a lot. i pushed basket down and let it go. basket sprung back up and did not bounce or go off to one side. suspesion feels good. basket spins freely by hand. no saved codes. unit is sitting level. ran service cycle. unit completed cycle with no issues. inspected under unit, nothing out of place, no oil leaking form gearcase. ran cablibration cycle and explained loading/ cycle selection to cx. unit is on a smooth tile floor and slides very easily. i advised putting rubber pads under the feet to keep it from sliding. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Milford, DE 19963
Frederick R.
Job Details: 06/08/2022
"CX complaint is unit not making ice. Inspected/tested and verified complaint. Test 56 E5, %& IM harvest, 58 is 00, 36 fan comes on and is strong, 45 valve activates but no water. Temps were 38 in RC and -2 in FC. Temps on UI set at 34 in RC and -3 in FC. Corrected those temps accordingly. Ordering valve, heater and resevoir(just in case). Cannot reschedule due to part availabilty; ordrng 1 W11087201 (heater) and 1 W11495416 (valve) and 1 W11482382 (resevoir) and 3 W11390781 (wire tie)s"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Leesburg, VA 20176
Ezra M.
Job Details: 06/08/2022
"installed new gasket, releveled unit."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Virginia Beach, VA 23451
Carl A.
Job Details: 06/08/2022
"cx complaint of unit leaking water,checked unit to find no error codes at this time.removed consule to see vavles leaking found no cracks at this tiime ran the unit as if the cx was doing a load of lundry was unable to find problem at this time ,called techline spoke with Steve 7733834542 was unable to find leak at this time,was advise to have the cx turn off fabric sofner when use unit to see it it gose away ,and turn it on and keep a close watch on it if cx call back with same problem needs to order tub ring"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Bowie, MD 20721
Shane B.
Job Details: 06/08/2022
"cx complaint is the unit not dispensing ice consistently. cx said sometimes it dispenses fine, other times the chute cloggs up and nothing comes out. when i arrived chute was clear and dispensor worked fine. i remvoed the bin and found a lot of cubes bridged together. several with 3 or 4 cubes stuck together. this could be causing the jam in the chute. i adjusted fill level on IM and let it cycle. checked fill level. it is lower and doesnt appear its going to cause the bridging issue anymore. unit should be working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Milford, DE 19963
Frederick R.
Job Details: 06/08/2022
"CX complaint is unit not making ice. Inspected/tested and verified complaint. Test 56 E5, %& IM harvest, 58 is 00, 36 fan comes on and is strong, 45 valve activates but no water. Temps were 38 in RC and -2 in FC. Temps on UI set at 34 in RC and -3 in FC. Corrected those temps accordingly. Ordering valve, heater and resevoir(just in case). Cannot reschedule due to part availabilty; ordrng 1 W11087201 (heater) and 1 W11495416 (valve) and 1 W11482382 (resevoir) and 3 W11390781 (wire tie)s"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Leesburg, VA 20176
Ezra M.
Job Details: 06/08/2022
"installed new gasket, releveled unit."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Virginia Beach, VA 23451
Carl A.
Job Details: 06/08/2022
"cx complaint of unit leaking water,checked unit to find no error codes at this time.removed consule to see vavles leaking found no cracks at this tiime ran the unit as if the cx was doing a load of lundry was unable to find problem at this time ,called techline spoke with Steve 7733834542 was unable to find leak at this time,was advise to have the cx turn off fabric sofner when use unit to see it it gose away ,and turn it on and keep a close watch on it if cx call back with same problem needs to order tub ring"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Bowie, MD 20721
Shane B.
Job Details: 06/08/2022
"cx complaint is the unit not dispensing ice consistently. cx said sometimes it dispenses fine, other times the chute cloggs up and nothing comes out. when i arrived chute was clear and dispensor worked fine. i remvoed the bin and found a lot of cubes bridged together. several with 3 or 4 cubes stuck together. this could be causing the jam in the chute. i adjusted fill level on IM and let it cycle. checked fill level. it is lower and doesnt appear its going to cause the bridging issue anymore. unit should be working as designed."
We serviced a
WHIRLPOOL DRYER
Model MDE8000AYW
Near Locust Grove, VA 22508
Tanner B.
Job Details: 06/07/2022
Installed new dial and tetsed unit . unit now working as designed . job complete
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near White Hall, MD 21161
Sal R.
Job Details: 06/07/2022
CX complaint was that the tuni would not agitate. I found that the tunit had a F7E6 error code. I inspected under the unit and fou nd that the shifter was not ingadged with the splutch. Per Technical Service Pointer #: W11531483 i was able to access ad replace the shifter. Unit test good.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS1
Near Silver Spring, MD 20901
Roberto I.
Job Details: 06/07/2022
CX complaint RF element only working on high.Tested element only worked on high setting on dual. Replaced element control using pre id part. Element worked as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Bethesda, MD 20816
Ricardo S.
Job Details: 06/07/2022
"Cx complains that the unit not cooling at all, inspected unit, not cooling,, compressor is hot.. no frost pattern.. sealed system .. unit needs compressor kit, evaporator, drier and door seal; ordrng 1 WPW10143759 (dryer) and 1 W10507884 (compressor) and 1 W11256565 (evaporator) and 1 W10830046 (gasket-fip) and 2 countsjob (2 counts job)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/07/2022
replaced icemaker and switch for no ice prodcution tested test 45 moved to home position and filled with water repalced damaper making a nouse when opening
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS1
Near Silver Spring, MD 20901
Roberto I.
Job Details: 06/07/2022
CX complaint RF element only working on high.Tested element only worked on high setting on dual. Replaced element control using pre id part. Element worked as designed.
We serviced a
JENN-AIR DOWNDRAFT
Model CVGX2423W
Near Ocean City, MD 21842
Michael E.
Job Details: 06/07/2022
CX complaint: intermitantly igniting. Tested and verified complaint. I found the ignitor sprks are sometimes not igniting but are sparking. Problem is with all 4 burners. Ordering burner bases and spark module. Cannot reschedule due to SO parts; ordrng 2 WP7540P02860 (burner base)s and 2 WP7540P02860 (burner base)s and 1 WPW10475147 (module-spk)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Lusby, MD 20657
Robert A.
Job Details: 06/07/2022
"Cx complaint that the unit is not turning on at all. I inspected the unit and confirmed the complaint. The unit is getting 122v from the wall and at the control. I checked for error codes and it gave a f6e2 code. The unit will need a new console to resolve the issue. The cx will contemplate the repair, I collected the service call fee by CC."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Arlington, VA 22201
Eric W.
Job Details: 06/07/2022
installed new mount but lower door seal was broken; ordrng 1 wpw10497235 (lower door seal)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Salisbury, MD 21801
Alexander W.
Job Details: 06/07/2022
CX stated unit not cooling. inspected tested and verified cx complaint. found compressor us defective. ordering compressor coupler and drier. cannot resched at this time due to SO parts; ordrng 1 W11025999 (compressor kit) and 1 W11025999 (dryer) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT359SFYM00
Near Thurmont, MD 21788
Ricky E.
Job Details: 06/07/2022
ck fnd units drain clogged.. cleared drain and cut the end off.. the customer must shut the unit down and defrost... unit cks ok..
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Arlington, VA 22201
Eric W.
Job Details: 06/07/2022
installed new mount but lower door seal was broken; ordrng 1 wpw10497235 (lower door seal)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Newark, DE 19713
Taylor F.
Job Details: 06/07/2022
Cx did not understand that the unit does not lock the lid during the wash cycle. Informed cx use and care and unit is working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Gloucester, VA 23061
Lucas R.
Job Details: 06/07/2022
"cx complaint unit not starting, checked unit found lid seprating at hinges causing lid not to latch, or start cycle. no evidence of customer neglect. 9 at tribles; ordrng 1 W11259006 (lid)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Locust Grove, VA 22508
Tanner B.
Job Details: 06/07/2022
found the valve for supply line not allowing water dflow to stop . cx getting plumber to change valve and copper line to ss braided line.. rescheduled cxc; schdld next appmnt for 6/16 THU !
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 06/07/2022
Found the drain pump seized up causing f0e2 error. cleared error and cleared pump. tested in diag. unit now drainning .. working as designed . job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ1
Near Lusby, MD 20657
Robert A.
Job Details: 06/07/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Locust Grove, VA 22508
Tanner B.
Job Details: 06/07/2022
found the valve for supply line not allowing water dflow to stop . cx getting plumber to change valve and copper line to ss braided line.. rescheduled cxc; schdld next appmnt for 6/16 THU !
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LW1
Near Rockville, MD 20853
Roberto I.
Job Details: 06/07/2022
"Cx complaint the 2 rear burner are not working properly. Tested burners, notocied that the lighting has a delay and then the flame is uneven. The 2 igniter are sparking ok but the burner caps are not seating properly on the burners. Ordering burner cap kit W10881749. Part to be shipped directly to cx, she will put it on; ordrng 1 W10881749 (burner cap kit (ship to cx))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Manassas, VA 20112
Robert W.
Job Details: 06/07/2022
"CX complaint is the unit is giving off an oder and mold. Inspected unit and found and error code for heater, Pulled panel and ohm out the element its good reseatted connector and ran diag and found unit is working poroperly and heating now. no smell unit is working prioperly after reseatting element connector"
We serviced a
KITCHENAID HOOD
Model KIRD862VSS1
Near Silver Spring, MD 20902
Roberto I.
Job Details: 06/07/2022
"CX complaint recractable not coming out.Inspected/tested unit, found both lilters out of place. Used two screwdrivers to press the filter on the switches and raise the retractable. Properly installed filters, the unit worked ok. Instructed cx and collected 120"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Rockville, MD 20850
Roberto I.
Job Details: 06/07/2022
"CX complaint simmer (LF burner) has uneven flame and.Turned simmer on, noticied that after a little while the flame disappeared on the front part of the burner. Burner head and valve have been replaced two times already. Gas regulator and gas supply are fine since all the other burners are working ok even if the are on all together. Removed simmer burner, opened it by removing the 2 screws and filed down the channels on the front by using a 1/16' file. Reassembled and tested the burner, the flame seemed to be more consistent on the front of the burner. Unit is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/07/2022
replaced icemaker and switch for no ice prodcution tested test 45 moved to home position and filled with water repalced damaper making a nouse when opening
We serviced a
KITCHENAID HOOD
Model KIRD862VSS1
Near Silver Spring, MD 20902
Roberto I.
Job Details: 06/07/2022
"CX complaint recractable not coming out.Inspected/tested unit, found both lilters out of place. Used two screwdrivers to press the filter on the switches and raise the retractable. Properly installed filters, the unit worked ok. Instructed cx and collected 120"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Taylors Island, MD 21669
Alexander W.
Job Details: 06/07/2022
CX stated fan is making very loud clanking sound inspected tested and verified cx complaint. found fan motor defective. ordering new fan motor cannot resched at this time due to zone.; ordrng 1 W11414552 (fan motor assembly)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Lusby, MD 20657
Robert A.
Job Details: 06/07/2022
Cx complaint that the unit is not cooling at all. I inspected the unit and confirmed the complaint. The compressor and evap fan are working fine. The evap has heavy ice. I ran tests for the defrost sensor and the heater. The sensor was fine but the heater did not turn on. I checked the connector and once again the brown wired defrost connector was a loose hanging out. I secured the connector and tested the heater for the cx. It is working as designed.
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE01
Near Manakin-Sabot, VA 23103
Gill G.
Job Details: 06/07/2022
found ice maker ice mold empty. cycled ice maker and could not get water valve to activate. ice maker getting 122 vac. jumped water valve and it did not activate. replaced control. tested. no water to ice maker. called techline and spoke with Curt 7733826630. ohmed out both water valves and resistance did not match resistance on techline techsheet. voltage to ice maker comes and goes. unit needs both water valves and ice maker harness. NEED HELP FINDING ISOLATION VALVE ON PARTS SHEET. NEED ISOLATION VALVE AND ICE MAKER VALVE AND HARNESSES. LOSING VOLTAGE AT ICE MAKER.; ordrng 1 W10508673 (harns-wire) and 1 w11225845 (ice maker valve) and 1 W10565837 (harns-wire)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Bethany Beach, DE 19930
Michael E.
Job Details: 06/07/2022
"CX complaint: leaking from under unit and FC drawer front not holding onto drawewr. Tested and verified complaint. I found the filter housing or water tube to it is leaking upward. The filter cap will not hold on to filter. In the FC one of the drawer fronts will not hold on to the drawer. The piece is intact and looks like it should lock on but it will not lock, i documented in pics to show it is not damaged. Ordering filter housing, water tube, filter cap and basket front. Cannot reschedule due to needing to coordinate for when CX is here (vacation hoime).; ordrng 1 WPW10121140 (housing) and 1 W11565275 (water tube) and 1 W11238395 (cap-filter) and 1 WP2256271 (front-bskt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT359SFYM00
Near Thurmont, MD 21788
Ricky E.
Job Details: 06/07/2022
ck fnd units drain clogged.. cleared drain and cut the end off.. the customer must shut the unit down and defrost... unit cks ok..
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE01
Near Manakin-Sabot, VA 23103
Gill G.
Job Details: 06/07/2022
found ice maker ice mold empty. cycled ice maker and could not get water valve to activate. ice maker getting 122 vac. jumped water valve and it did not activate. replaced control. tested. no water to ice maker. called techline and spoke with Curt 7733826630. ohmed out both water valves and resistance did not match resistance on techline techsheet. voltage to ice maker comes and goes. unit needs both water valves and ice maker harness. NEED HELP FINDING ISOLATION VALVE ON PARTS SHEET. NEED ISOLATION VALVE AND ICE MAKER VALVE AND HARNESSES. LOSING VOLTAGE AT ICE MAKER.; ordrng 1 W10508673 (harns-wire) and 1 w11225845 (ice maker valve) and 1 W10565837 (harns-wire)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Wilmington, DE 19808
Taylor F.
Job Details: 06/07/2022
Cx complaint is unit not washing. tested inspected and verifed complaint. Found the sump to be defective. Ordering sump and rescheduled for 6/20/22.; ordrng 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Deltaville, VA 23043
Lucas R.
Job Details: 06/07/2022
"replaced door, removed plastic, new door dented, reordering. advisd cx to contct office upon arrival; ordrng 1 W10746792 (dor-fmd)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS0
Near Baltimore, MD 21212
Keith H.
Job Details: 06/07/2022
cx complaint is unit not drianing inpsected unit found tub full of water . i pushed drain button and it drainined. i then tested it again and it drained but the 3rd time the pump did not respond and it was burning hot ordeirn new drain pump; ordrng 1 WPW10348269 (drain pump)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Bridgeville, DE 19933
Frederick R.
Job Details: 06/07/2022
CX complaint is unit not working all of the time. Inspected/tested unit and verified complaint. Put glass of water inside and tried to run unit and unit started making clacking noise. This happened 2 consecutive times and the next time it worked properly like 3 times and the next time it started making that noise again and not working. Tested interlocks and they are working properly. Called WPTL and spoke to Joel (7733822648). ested secondary interlock while on phone with TL and it was working properly. CX has electrician in house inspecting outlets and wiring. . TL recommendation was to refer CX back to CX service. Supplied CX with . Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ1
Near Lusby, MD 20657
Robert A.
Job Details: 06/07/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS0
Near Baltimore, MD 21212
Keith H.
Job Details: 06/07/2022
cx complaint is unit not drianing inpsected unit found tub full of water . i pushed drain button and it drainined. i then tested it again and it drained but the 3rd time the pump did not respond and it was burning hot ordeirn new drain pump; ordrng 1 WPW10348269 (drain pump)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 06/07/2022
Cx complaint unit is not working properly inspected unit found thumping ordering wheel supports and idler pulley; ordrng 1 W10837240 (idler pulley) and 4 WPW10314173 (support)s
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Lusby, MD 20657
Robert A.
Job Details: 06/07/2022
Cx complaint that the unit is not cooling at all. I inspected the unit and confirmed the complaint. The compressor and evap fan are working fine. The evap has heavy ice. I ran tests for the defrost sensor and the heater. The sensor was fine but the heater did not turn on. I checked the connector and once again the brown wired defrost connector was a loose hanging out. I secured the connector and tested the heater for the cx. It is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW07
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 06/07/2022
cx complaint inside of unit has ice all over food. inspectd unit and conifmred the complaint ice on food. inspected gasket to find it not sealing on the right side. adjusted gasket and now is selaing good. unit is good
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Newark, DE 19711
Taylor F.
Job Details: 06/07/2022
Cx complaint is defect on outer door glass. Unit falls under the 30m day warranty. Ordering outer glass. 10 in stock at UM. Rescheduled for 6/20/22.; ordrng 1 W10894130 (glass-door)
We serviced a
JENN-AIR COOKTOP
Model JGD3430WS00
Near Clifton, VA 20124
Demonte S.
Job Details: 06/07/2022
"Inspected the unit. Found that the cx is saying that the Cooktop Left Front , Left Rear & Right Front Burns are not working. Checked all Burners. Found that the Left Front, Left Rear are having issues igniting. All screws are rusted out. Will need to drill screws out. ( Another company came out and never finished the job.) Unit will need the Spark Module, Harness, Torxs Screws, all Burner Heads & Orifice holders. ; ordrng 2 74007735 (Whirlpool Range Surface Burner Base With Electrode)s and 1 74007734 (Whirlpool Range Surface Burner Base) and 1 74007736 (Whirlpool Range Surface Burner Head) and 4 WP74009336 (Whirlpool Range Surface Burner Igniter)s and 1 WP7527P03160 (Whirlpool Range Surface Burner Orifice Holder) and 1 WP7527P00360 (Holder(rr)) and 1 WP7527P00260 (Holder ( Lr)) and 1 74009553 (HOLDER, ORIFICE (5K)) and 1 WP74010766 (Spark Module) and 1 W10854963 (Switch, Ignitor) and 8 WP3368921 (Whirlpool Range Torx Screw 7-18 x 3/4-in)s"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW07
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 06/07/2022
cx complaint inside of unit has ice all over food. inspectd unit and conifmred the complaint ice on food. inspected gasket to find it not sealing on the right side. adjusted gasket and now is selaing good. unit is good
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Wilmington, DE 19808
Taylor F.
Job Details: 06/07/2022
Cx complaint is unit leaking water and not draining. Tested inspected and verified complaint. Found a very slow leak from the right hand side nut of the heater. Was able to tighten nut and get leak to stop. Also found on arrival drain pump worked properly but did not work a second time. Tried multiple times. Drain pump had 120VAC going to it but was not spinning. No obstructions in the drain pump. Ordering drain pump and rescheduled for 6/20/22. Cx paid in full by CC.; ordrng 1 W11412291 (drain pump)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW01
Near Aspers, PA 17304
Andrew S.
Job Details: 06/07/2022
Per previous diag I was able to access and replace the control. I then fouind that the unit is functioning as intended. I collected the labor charge. Jobc omplete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chester, VA 23831
Chris B.
Job Details: 06/07/2022
cx complaint unti states f8e4 inspecetd unit confirmed cx complaint found drip tray bone dry no water marks at all float switch connectors seated and tight ran unit for 15 to 20min no leaks found ordering float switch and main control cx stated the unit will work for a couple washes if play with float switch; ordrng 1 W11545764 (float switch) and 1 W11462459 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Owings Mills, MD 21117
Keith H.
Job Details: 06/07/2022
cx complaint is unit leaking inspected unit and found one of the water tubes had loose connection to vavle i tightened water line tested it multple times unit is no longer leaking
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Deltaville, VA 23043
Lucas R.
Job Details: 06/07/2022
"replaced door, removed plastic, new door dented, reordering. advisd cx to contct office upon arrival; ordrng 1 W10746792 (dor-fmd)"