Service History 142 - VIA Appliance

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Pawleys Island, SC 29585

Paul F.

Job Details: 10/11/2023

I had to dig the connectors out of the foam because the whole switch was foamed in. Installed the new switch. All check ok.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Reston, VA 20190

Simon

Job Details: 10/11/2023

CX complaints washer water flow problem .Inspected unit and found error code F8E1 long fill .run diag mode water valve makes loud noise.UNIT NEED inlet valve and pressure switch.ordered inlet valve and pressure switch.CX will paid next vist labor.SZ; ordrng 1 W11316256 (inlet valve) and 1 W11316246 (pressure switch)

We serviced a

MAYTAG WASHER

Model MHW5630HW1

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 10/11/2023

"Customers complaint is unit making loud noise when washing. Found cold valve is noisey. NTO valve, Unit is a stacked front loader, need 2 man.; ordrng 1 W11316256 (cold valve) and 1 W11316255 (hot valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Fairfax, VA 22033

Demonte S.

Job Details: 10/11/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Right Door isn't sealing / Door Handle is loose. Tightened the Door Handle. Checked the Door Seal. Right bottom Door Seal isn't Sealing. Heated the Door Seal with Heat Gun. Unit is now Sealed. Unit is working as Designed.

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 10/11/2023

Customers complaint is unit making a squeaking noise after it heats up. Found the unit had to run for almsot 15 minutes but then it started to squeak pretty loudly. NTO parts.; ordrng 1 W10837240 (idler pulley) and 1 W11549461 (motor) and 4 WPW10314173 (roller)s and 1 WP697772 (blower) and 1 661570V (belt)

We serviced a

AMANA WASHER

Model NTW4519JW2

Near York, PA 17408

Sal R.

Job Details: 10/11/2023

CX complai t was that the unit was making a noise. I found that the splutch was backed off. I was able to access and replace then splutch and unit test good.;

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 10/11/2023

Installed new control. All check ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Waldorf, MD 20603

Shawn D.

Job Details: 10/11/2023

"replaced icebin,retainer and gasket then tesstef and gasket is sealing and bin is good. unit is good to go"

We serviced a

WHIRLPOOL WASHER

Model WTW8120HC0

Near Midlothian, VA 23113

John P.

Job Details: 10/11/2023

CX complaint unit not working checked unit found bad cold valve replaced tested working as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRP00

Near Lancaster, PA 17601

Justin L.

Job Details: 10/11/2023

Was able to access unit and replace parts. Pulled unit into 30 inch vacuum which held and charged with 5.5 Oz of R134A. Watched as evap built frost pattern. Unit now checks good no further work needed Collected $600.00 for labor

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Wakefield, VA 23888

Orbie

Job Details: 10/11/2023

"replaced heater harness, advised cx to monitor unit to verify working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Alexandria, VA 22305

Lloyd B.

Job Details: 10/11/2023

Cx complained the unit did not power on. Reset the power and the console came on and the unit heats. Cx will get a cover for the vent. Unit needs new console and control; ordrng 1 W11583883 (console)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Waverly, VA 23890

Orbie

Job Details: 10/11/2023

"cx complaint unit just blinks checked unit only code is F5E4. tried running unit on normal cycle. unit doesn't fill but runs agitation a few times then goes to done and runs drain pump. 100ohm at lid latch closed, open OL. 19.7ohm to drain pump. 4.7 cw motor, 4.7 ccw, 9.1 between both. funit needs control. also ordering water inlet valves and actuator just to be sure. got unit working for cx until we return; ordrng 1 W11627413 (control) and 1 W11513255 (inlet valve) and 1 W11481722 (actuator)"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Elkridge, MD 21075

Justin S.

Job Details: 10/11/2023

the unit is not starting a cycle with the dryer. jumpped the door switch out and the unit is now spinning blowing and heatging good. the unit is needs the door switch; ordrng 1 WP3406108 (switch-dor)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 10/11/2023

Found pad sensor broken off ordering new; ordrng 1 W11545746 (Pad sensor)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Woodsboro, MD 21798

Ricky E.

Job Details: 10/11/2023

customer stated that cooling comes and goes.. verified issue and fnd unit not defrosting. ran diag and fnd that when testing defrost the units control repeated the compressor test. the unit has a programing issue on the control... need parts.... the unit will need to be defrosted prior to service...; ordrng 1 w11546690 (control assy)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW06

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 10/11/2023

Removed and replaced refilled with R600a and tested unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Glen Burnie, MD 21061

Justin S.

Job Details: 10/11/2023

the unit is not heating with the element. found the thermostat is open. replaced the thermostat with vs and retested. the unit is now ready; ordrng 1 WP661566 (thermostat)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Manassas, VA 20110

Robert W.

Job Details: 10/11/2023

"Cx complaint is the unit isnt cooling in the RC. Inspected unit and found vent is clogged with ice, Pulled FC evap cover and found the vent to RC clogged drain for evap is good not clogged FC evap good frost pattern, air duck has gap use sealer to seal gap, Ordering Control; ordrng 1 W11594670 (Control)"

We serviced a

KITCHENAID OVEN

Model KFGC506JSS01

Near Alexandria, VA 22301

Lloyd B.

Job Details: 10/11/2023

"Cx complained the oven did not work. Inspected the unit and found there was no spark at the bake or broil ignitor, only gas. Made sure all the connections were secure at the control and spark module. Tested the outlet and it is good. Plugged unit into a diff outlet in a non renovated part of the house and the unit still did not spark. Unit needs new control and spark module; ordrng 1 WPW10511278 (spark module) and 1 W11394663 (control)"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Newport News, VA 23602

Orbie

Job Details: 10/11/2023

replaced interlock and fuse. unit appears to be working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Leesburg, VA 20176

Richard B.

Job Details: 10/11/2023

"CX complant. Ic maker workes when it wants to, Inspected uni and ice maker will not run a test cycle. Ordering ice maker. Lowes contract. Further work needed. RB; ordrng 1 W11546935 (ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Millsboro, DE 19966

Michael E.

Job Details: 10/11/2023

CX complaint: ice melting in IB. Tested and verified complaint. IM has an E5 error code. IB at 35 degrees and FC at 0. Evap fan running well but IB fan barely moves air and ramps up and down in an undulating pattern. Quoted CX price to replace the IM W11658802 and IB fan W10846539. CX did not approve repair at this time so they can call WP to request a concession. CX paid 139.00 for service by CC. Saved quote. Job is complete

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Glen Burnie, MD 21061

Justin S.

Job Details: 10/11/2023

unit was returned before the harness was replaced. the unit needs the harness; ordrng 1 W11643701 (harness)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 10/11/2023

Ordering the control and front panel; ordrng 1 W11410066 (Control) and 1 W11416371 (Door panel)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Glen Burnie, MD 21061

Justin S.

Job Details: 10/11/2023

the door gasket has a twist in it so the door will not seal. the unit needs the door gasket; ordrng 1 WPW10535778 (gaskt-door)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Abingdon, MD 21009

Justin S.

Job Details: 10/11/2023

the tub is sitting at an odd angle in the cabinet. the suspension is off and needs to be replaced. unit needs the suspension; ordrng 1 W11400156 (suspension)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Baltimore, MD 21236

Justin S.

Job Details: 10/11/2023

replaced the adjusters and tested. the unit is now good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Parkville, MD 21234

Justin S.

Job Details: 10/11/2023

the sump motor has been removed and sitting on the unit. the manifold has broken off the rack and the rollers are damaged; ordrng 1 W11613480 (sump) and 1 W11613489 (manifold) and 1 W11613488 (spray arm) and 4 WPW10082868 (dishrack wheel)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ01

Near Dagsboro, DE 19939

Michael E.

Job Details: 10/11/2023

"CX complaint:: unit not holding proper temp. Tested and verified complaint. CX has been monitoring unit with digital thermometers and documenting with pics as they take readings. Unit will be normal for 1-3 days, too high temp for 2-3 days and sometimes too cold for 1-2 days. The pattern alternates between these 3 scenerios. High temps are upper 40s and lower 50s. Low temps are in upper 20s in RC. After being too hot or cold for days, it will resume proper temp for days before malfunctioning again. Took pic of evap anbd it has been defrosting. Ordering thermostat assembly and evap harness. Cannot reschedule due to SO part; ordrng 1 W11616409 (evap harness) and 1 W11608693 (thermostat)"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319LPS00

Near Front Royal, VA 22630

Ezra M.

Job Details: 10/11/2023

"intermittent fan operation. currently working. has video of turning fan on, console showing correctly, but no sounds from motor. checked connection from door to cabinet, good. checked connections on control while fan running, heard fan changing pitch while touching wires. ordering control. for possible loose/cold solder joint in control.; ordrng 1 W11646740 (control)"

We serviced a

MAYTAG WASHER

Model MEDB765FW

Near Greenwood, DE 19950

Frederick R.

Job Details: 10/11/2023

CX complaint is no power to dryer. Inspected/tested and found thermal fuse OL. Unit had no power and no drum light. Replaced thermal fuse from pre-id and advised CX to get vents cleaned out. Unit is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near New Market, MD 21774

Ricky E.

Job Details: 10/11/2023

"ck fnd unit stuck in rince.. reset power and ran diag, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Silver Spring, MD 20904

Roberto I.

Job Details: 10/11/2023

"Replaced door, unit good to go"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Fairfax, VA 22033

Demonte S.

Job Details: 10/11/2023

"Installed the Sump Motor, Control Board & User Interface. Tested the unit. No leaks. Unit is working as Designed."

We serviced a

MAYTAG WASHER

Model MHWE200XW00

Near Ocean View, DE 19970

Michael E.

Job Details: 10/11/2023

"CX complaint: unit leaking. Tested but failed to get unit to leak. Unit is stacked. Unit leaks on mixed loads. Ordering bellow gasket, dispenser assembly, dispoenser hose and drain hose. Could not fully diagnoe due to stacked units but am ordering the parts it could be so we have part on hand when we find what is leaking. Cannot reschedule due to 2 techs needed.; ordrng 1 WPW10381562 (bellow) and 1 WPW10399327 (dispenser) and 1 W10803052 (hose) and 1 W11366249 (hose)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near White Plains, MD 20695

Shawn D.

Job Details: 10/11/2023

"arrived to unit grinding when compressor starts then clicks off. replced the compressor due to being locked up used coupler and drier from v/s then vacumed system down and filled to 68g and started cooling. unit is good to go; ordrng 1 w10913906 (coupler SD V/S) and 1 w10143759 (uv drier SD V/S), used 1 w10913906 (coupler SD V/S), and 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Severn, MD 21144

Dustin F.

Job Details: 10/11/2023

CX: front right burner not workinginspected unit confirmed complaint. confirmed switch good with ohm meter. found burner shorted replaced RF burner with pre id and tested. unit now working as intended.

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Wilmington, DE 19802

Taylor F.

Job Details: 10/11/2023

Cx complaint is handle not staying on the dryer door. Unable to open door. Replaced handle from pre id and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Greenwood, DE 19950

Frederick R.

Job Details: 10/11/2023

CX complaint is MW light stays on. Inspected/tested and found unit has a faulty control. Called WPTC and they told me unit was covered. Ordering control. 4 in stock. Rescheduling CX for Tues 10/17/23; ordrng 1 W11342846 (control)

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 10/11/2023

Ordering hardware to fix top issue; ordrng 6 WP488729 (screw)s

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near White Plains, MD 20695

Shawn D.

Job Details: 10/11/2023

cx complaint unit was damaged in box she said box had no damage delivery company did not drop it she said.inspected unit and found contorl panel has a dent and light under unit does not work. checked bulb and is the bulb is bad she said the light never worked and light is now different so i dont have one. ordering light and control panel for return; ordrng 1 W11520384 (light) and 1 W11175576 (control panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Wilmington, DE 19809

Taylor F.

Job Details: 10/11/2023

"Cx complaint is lights not coming on in the RC or FC. Tested inspected and verifed complaint. Found the cx had a power surge and all LED;s went out. The FC LED was defective as well as the front LED on the bottom of the ice box. Replaced FC led from pre id and the RC LED from VS. Unit is now working as designed. Job is complete. Cx paid in full by CC.; ordrng 1 W11462342 (LED TF VAN STOCK), used 1 W11462342 (LED TF VAN STOCK) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Arnold, MD 21012

Davonte

Job Details: 10/11/2023

"cx complained unit would fill with water and wouldnt drain. confirmed cx complaint. turned unit on, no lights turned on the panel. but drained pump came on making a loud grinding noise. used vac to get water out of unit. unit will need panel control, and drain pump. also ordring control, use if needed; ordrng 1 W10919003 (drain pump) and 1 W10877390 (panel control) and 1 W11170319 (control)"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Fort Washington, MD 20744

Shawn D.

Job Details: 10/11/2023

"cx complaint long dry times and door pops open. inspected unit and conifrmed door popping right back open when you close it. the latch and catch is bad, i was ore id the catch and installed it but same issue. i then went to v/s and grabbed latch kit and installed another new catch and strike nd then tested and door is now nice and tight. i then ran unit and check vent flow outside and seems low. went back to unit vent is kinked some behind unit so adjusted that the removed lower front panel and found one of the moisture bar connectors was unplugged. fixed connection and ran unit again and checked flow outside and is alot better. i told cx to run unit today and of still haveing long dry times to call us back tomorrow; ordrng 1 279570 (latch kit SD V/S), used 1 279570 (latch kit SD V/S) from stock"

We serviced a

JENNAIR FREEZER

Model JUCFP242HX11

Near Alexandria, VA 22314

Lloyd B.

Job Details: 10/11/2023

Cx complained of no ice after repair. Explained all to tech support and we checked voltage at the ice maker and there was none. Went to the control and there was also no power. Gave tech support the part number of the part number installed and he said it was incorrect tho our parts distributor subs to that number.; ordrng 1 W11580234 (control)

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near Adelphi, MD 20783

Brian F.

Job Details: 10/11/2023

"Cx states lid latch stuck, inspected and confirmed. Can hear control clicking attempting to release latch but latch is not moving, pre id latch not yet received. Ordering control and lid latch. ordrng 1 W11368855 (control) and 1 WPW10482836 (latch REORDER)"

We serviced a

KITCHENAID MICROWAVE

Model KEHU309SSS06

Near Bethany Beach, DE 19930

Michael E.

Job Details: 10/11/2023

"CX complaint: not running. Tested and veriifed complaint. MW F6E0 and oven F7E0 error codes. Oven not getting water and MW comm error. Per error code tests, all plugs secure, no wire damage or shorts, J2 on UI to J6 on control all wires had continuity. fuses all had continuity. Appliance manager WPW10160958 needed. Quoted CX price to replace and saved quote. CX paid 139.00 for service by check. CX did not approve repair at this time. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Charlotte Hall, MD 20622

David J.

Job Details: 10/11/2023

"Customer complaint freezer has ice and moisture, as well as refrigerator, arrived and inspected unit and verified complaint found that both RC and FC doors are having issues with the gaskets staying in the mold attempted to seat gaskets in both doors and was unsuccessful on getting them to stay ordering both FC and RC door for return visit Customer will give us a call once doors arrive; ordrng 1 LW10668875 (Fc door black) and 1 LW10668874 (Rc door black)"

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Manassas, VA 20112

Robert W.

Job Details: 10/11/2023

Cx complaint is the unit is making noise. Inspected unit and found error F0E5 off balance found the washplate has alot of play pulled washplate and found the shaft has alot of up and down play pulled unit out and found the gearcase has been leaking oil. Unit needs gearcsaae and slider; ordrng 1 W11393685 (Gearcase)

We serviced a

WHIRLPOOL COMBO

Model WET4024HW0

Near Owings Mills, MD 21117

Justin S.

Job Details: 10/11/2023

replaced the top but found the suspension connection on the front left of the tub is also broken off(pic). the unit also needs the tub; ordrng 1 W10882132 (tub-outer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ1

Near New Freedom, PA 17349

Drew B.

Job Details: 10/11/2023

cx ocmplainrt that unit is not cooling the rc section but fc section is still cold. i found a faulty fan motor not turning jiust twitching. will need replaced. replaced and now full operations checks goiod

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Lewes, DE 19958

Michael E.

Job Details: 10/11/2023

"CX complaint: unit trips breaker in early part of spin. Tested and verified complaint. Error code F0E7. At low speed motor is making an unusual growling sound. Diag cycle did not trip breaker. I replaced the motor due to odd sound. This could be from motor when its under heavy load or possibly lower harness when basket is heavy. I asked CX to run biggest load first to test unit under a load. If problem persists, please preID W11590868 lower wire harness. I recalibrated unit and tested and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Beltsville, MD 20705

Roberto I.

Job Details: 10/11/2023

"Cx complaint unit not cooling properly.Fund evap not defrosting. Defrost thermistor readig from conrol 33Kohm. forced defrost, heater turned on. Called tech line, spoke to Brandon. He made me test Rc and Fc temp thermistors, and they were ok. He submitted the unit for review and possible replacement. Advised cx Whirlpool will contact him in two business days."

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ03

Near Hampstead, MD 21074

Bernard M.

Job Details: 10/11/2023

"Replaced all parts, damper opens and closes without noise, ice box fan runs and FC drawer opens and closes without issues. Unit checks good"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Franklin, VA 23851

Austin D.

Job Details: 10/11/2023

came out to resolve the issue. disassembled and replaced the door. cleaned up all broken glass. unit is running as designed and ready for resale.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Ashburn, VA 20148

Richard B.

Job Details: 10/11/2023

"CX complant,, Microwave control panel glitches. Inspected unit and found 6 error codes in diagnostics, Comms error , mismatch acu ui error , Humidity sensor error , thermostate error , mag temp error , microwave generation error , Ordering magnatron , mag sensor , inverter board humidity sensor , thermostate , comms harness, comms jumper harness , console . Not in stock. Two tech . RB; ordrng 1 W11616683 (console) and 1 W11233913 (mag thermostate) and 1 W11578959 (magnatron) and 1 W11578579 (inverter board) and 1 W11568584 (thermostate) and 1 W10460457 (humidity sensor) and 1 W11578580 (harness) and 1 W11356990 (harness)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Herndon, VA 20171

Simon

Job Details: 10/11/2023

CX complaints MW not heating .Inspected unit and found mw heating in 10 sec and oven bake preheating mode 350F reaches the temp on 17 min.CX mentioned microwave sometimes heats some times not user interface sometimes its comes on and off and time speeds up .ordered main control board and userinterface.SZ; ordrng 1 W11261167 (control board) and 1 W11297728 (console)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Claymont, DE 19703

Taylor F.

Job Details: 10/11/2023

Replaced drain pump from previous diagnosis and unit is now working as designed. Job is complete

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Glen Rock, PA 17327

Drew B.

Job Details: 10/11/2023

cx complaint that unit is leaving water and lint on the pipe vent.. informed cx on the vent being kinked not removing moisture and unit has 240/ and turns all elements and thermastats checks good

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 10/11/2023

tested left front power burner found incorrect knob on valve left front dual valve while the other four single after replacing had customer test and confirmed going into lower setting also mentioned at times only one side of burn lit loosen and tighten down burner head to make sure it wasnt overtighten tested good even flames around burner head

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Westminster, MD 21157

Bernard M.

Job Details: 10/11/2023

"Cx complaint unit leaks water into basket whiile not being used. Inspected and confirmed water leaking from the inlet valve. The valve doesn't close all the way and water drips slowly into basket. Ordering valve, set return for 10/18, office will contact cx with time frame; schdld next appmnt for 10/18 WED !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Gettysburg, PA 17325

Bernard M.

Job Details: 10/11/2023

"Cx complaint unit dispenses water on its own. Inspected and dispensed water and found it leaking from tube. Water drips from tube continously sevearl minutes after dispensing. Cx stated it will squirt water on its own, causing water to run down door. Ordering valve and UI, once parts are available, contact cx to reschedule; ordrng 1 W11546685 (valve) and 1 W11203289 (UI)"

We serviced a

WHIRLPOOL STACKABLE

Model CGT9000GQ1

Near Dundalk, MD 21222

Alexander D.

Job Details: 10/11/2023

"replaced ignitor. tested everything else while i had unit apart. only other thing i could find wrong was valve coils were reading too high was reading 1320ohms and should read more than 1270ohms. replaced valve coils. tried to test unit but when i run the dryer diagnostic cycle it runs for 5s then gives d5 Coin1 error because coin box is full. tried to see if there was anyway to get coinbox out while i had unit apart but there isnt. cx said she didnt have a locksmith put on a different lock, she had a friend drill it out and install one sent to her from whirlpool. tried to get key to work but then found a broken off pick inside like someone tried to break into it. ordering a new lock, advised cx im not sure if ill be able to get it installed and she may have to have locksmith come out.; ordrng 1 W11308563 (coin box lock)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Middle River, MD 21220

Alexander D.

Job Details: 10/11/2023

"cx complaint unit dripping from door on first use. cx said leak started within 5min of starting cycle. her husband tried adjusting bottom door seal and that seemed to help but when they tested it again, it started leaking from door again after it filled the 2nd time. found unit leaning forward. releveled unit. ran test cycle, no leaks. took door apart, didnt see any signs of leaks from anywhere else. advised cx to monitor and call back if issue persists and to put a towel under the door for the first couple cycles they run."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Severn, MD 21144

Dustin F.

Job Details: 10/11/2023

"CX complaint: unit making knocking noiseInspected unit, confirmed CX complaint found icemaker motor knocking. Icemaker ceased. unit needs new icemaker.CX doesnt want to repair. quoting cx for repair saved in SD charged svc fee."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWMS10

Near Rockville, MD 20850

Ricardo S.

Job Details: 10/11/2023

"Cx complains that the ice mkaer not making too much ice, inspected unit, Fc temp -2 degrees, .. the ice container has 10 ice cubes. reset power, ice maker rotate and fill with water, valve ck sok, order ice maker again; ordrng 1 W10884390 (icemaker)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Cockeysville, MD 21030

Alexander D.

Job Details: 10/11/2023

cx complaint unit making screeching noise during spin. inspected unit and verified complaint. f0e5 off balance load error stored. suspension tests good. found skidmark on pulley and belt felt loose. no oil or play in gearcase replaced splutch and belt. ran calibration and autotest. unit is now working properly

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WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Catonsville, MD 21228

Emmanuel R.

Job Details: 10/11/2023

Replaced evap fan motor w/hanress. Unit is now working properly.

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WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Timonium, MD 21093

Shane M.

Job Details: 10/11/2023

"still frezzing foods. cantacted wpl, advised to removed tape for pantry hole, set setting to 3-3 48hrs over watch unit. set backt to 4-4."

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WHIRLPOOL WASHER

Model WTW6120HC2

Near Annapolis, MD 21401

Davonte

Job Details: 10/11/2023

cx complained unit was leaking from the bottom of the unit. couldnt confirm cx complaint. ran a normal wash cycle and water never leaked from the bottom or came out from the sides. unit is operating as should.

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JENN-AIR ICE MAKER

Model JUCFP242HX11

Near McLean, VA 22102

Jason A.

Job Details: 10/11/2023

CX complaint FRIDGE never made ice since it was installed. Replaced control. Measured zero voltage at J12 at the new control. with & without it connected. Checked harness no short to ground. Called techline. Icemaker is turned on / off at the console. Check for voltage at blk to blu at icemaker or at control P12> JJ

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KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Vienna, VA 22180

Jason A.

Job Details: 10/11/2023

CX complaint DW is leaking front LEFT corner. Checked gasket is in place & not tornt of position & ports are blocked. Middl arm may have a crack See SDpics. F9E4 error code for diverter error. Lean unit back so rails are not following when door is opened. Install new LWR arm with large 3 rotor over float sw (front right corner). Cleared error & ran test wash with new LWR arm & checked for proper rotation. Could not get arm to return to home over float switch at end of test wash. hearing clicking at lwr arm & its hitting the side or rear of tub or rails > JJIssue is likely fixed. See SDpics. Check where the large rotor of the LWR wash arm on return & what CX says if unit leaks or not > JJ; ordrng 1 W10861526 (sump assym) and 1 WPW10448645 (middle wash arm)

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WHIRLPOOL DRYER

Model WED560LHW2

Near Washington, DC 20017

Brian F.

Job Details: 10/11/2023

"Cx states dryer runs for a few seconds then stops, won't start again until unit is unplugged. Tested and confirmed, found motor receiving 120VAC , then voltage drops to 0 and unit stops spinning. Ordering motor.; ordrng 1 W11234001 (motor-drve)"

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JENN-AIR DISHWASHER

Model JDTSS244GL0

Near Silver Spring, MD 20904

Roberto I.

Job Details: 10/11/2023

"Replaced parts, found also a warped tine row clip, replaced it using v/s part.The cx complained about poo wash, detergent not dissolving. Ran diag, no errors. ran a trest cycle, found poor water pressure form spray arms. also found dispenser lid hard to open. Ordering sump/motor assy W10899563, middle spay arm WPW10448645 and dispenser W10861000; ordrng 1 W10899563 (sump/motor assy) and 1 WPW10448645 (midle spray arm) and 1 W10861000 (dispenser) and 1 W10082853 (tine row clip (RI van stock)), used 1 W10082853 (tine row clip) from stock"

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KITCHENAID HOOD

Model KVUC606KSS0

Near Bethesda, MD 20817

Julian H.

Job Details: 10/11/2023

BRAND NEW HOME UNOCCUPIED CX complaint about leds flickering when on low tested & unit has a pattern like that caused by reduction of power going to led this is considered normal operation replaced leds anyway to showed CX working the same way working as designed

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MAYTAG WASHER

Model MVW6200KW2

Near New Cumberland, PA 17070

Fred G.

Job Details: 10/11/2023

"i was able to access unit and replace the capacitor as per previous tech. when replacing it I found cam and belt were worn. was able to also replace those with van stock. tested unit and found after auto test unit was showing a f7e7. I found motor and control needed to be replaced. I used motor from van stock. tested unit once again and found unit now checks good. cx paid $120 for labor.; ordrng 1 WPW10006384 (belt (FG VS)) and 1 W10721967 (cam (FG VS)) and 1 W11283592 (drive motor (FG VS)), used 1 WPW10006384 (BELT), 1 W10721967 (cam), and 1 W11283592 (MOTOR) from stock"

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KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Wilmington, DE 19810

Taylor F.

Job Details: 10/11/2023

Replaced all parts from previous diagnosis and unit is still not closing properly on the right side. Called WPTL and they had no recomendations at this time. Refered cx to whirlpool cx service. Job is complete.

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MAYTAG WASHER

Model MVW7232HW0

Near South Mountain, PA 17261

Andrew S.

Job Details: 10/11/2023

Cx complaint is that the unit is not getting enough water. Upon arrival I found that the unit has an F8E1 and an F0E3. I then ran the valves manually and found that the cold valve is humming but not opening. I removed the hoses and verified that the water supply is sufficient. I am ordering the valve. I was able set the return for Monday 10/16 anytime.; ordrng 1 W11165546 (Inlet Valve)

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WHIRLPOOL WASHER

Model WTW5105HW2

Near Smyrna, DE 19977

Frederick R.

Job Details: 10/11/2023

CX complaint is no drain. Inspected/tested and found unit stuck in drain. Control board sending constant voltage to drain pump. CX has unit unplugged. Unit needs control board. Qouted CX cost for repair and they declined to proceed. Collected the $139 SC fee by CC. CX said she will call if she changes her mind. Job is complete

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WHIRLPOOL DRYER

Model MGDC215EW0

Near Silver Spring, MD 20902

Roberto I.

Job Details: 10/11/2023

"CX complaint long time to dry the clothes, timer not running.Ran a high heat timed dry cycle, noticed of small flame from the burner and temperature not getting hotter that 120F. The burner never turned off. The timer worked ok on timed dry. Quoted repair $571.28, with $125 labor for burner assy replacement. BEFORE THE BURNER REPLACEMENT WE HAVE TO CHECK THE GAS PRESSURE AND MAKE SURE THIS IS OK. I was unable to replicate the issue with timer, Cx aware, if the issue comes back, a new timer is needed too. Cx needs more time to make a decision; ordrng 1 W10823508 (buner assy) and 1 gas pressure tester"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Bethesda, MD 20817

Julian H.

Job Details: 10/11/2023

GOT HERE replaced leds all FC leds work & top left on RC same as b4 when i replace lights call TL Steve checkedaurora board connector J3 pin1-2 no power coming out when open door unplugged connector check pins from control sending185vdc other side of connector sending 25vdc issue with board. CX PIF; ordrng 1 W10830288 (cntrl-elec aurora)

We serviced a

WHIRLPOOL WASHER

Model WED5100HW3

Near Adamstown, MD 21710

Ricky E.

Job Details: 10/11/2023

"installed part, unit cks ok.."

We serviced a

WHIRLPOOL DISHWASHER

Model Wdta50sakz2

Near Ellicott City, MD 21043

Emmanuel R.

Job Details: 10/11/2023

"Cs unit is leaking from the left rear corner, confirmed complaint. I found the drain hose wasnt secured so i secured it and the water pressure was too high so when it fills water will over flow inside the inlet water resevior. Lowered the water pressure. Unit is now working properly."

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WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Abingdon, MD 21009

Neil H.

Job Details: 10/11/2023

cx complaint upper i/m wasn't making ice found the fill tube frozen i thawed it and tested now filling and unit checked good i/m passed harvest test

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KITCHENAID MICROWAVE

Model KOCE500ESS08

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 10/11/2023

"Cx complains about a broken pc in the microwave door, inspected unit, the door feels to heavy.. you have to push on the door and hold it before it works door all the time.. interlock swithces cks ok, door problem.. something broke inside the door .. order parts; ordrng 2 W10874474 (hinge-door)s"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MW0

Near Lexington Park, MD 20653

Shane B.

Job Details: 10/11/2023

installed ordered part and restored power. set time and tested oven. ran bake at 350 and unit heated properly. unit is working as desgined. '

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JENN-AIR OVEN

Model JDR8895AAS

Near Hummelstown, PA 17036

Cody H.

Job Details: 10/11/2023

"CX complains unit top oven will not lock. CX is without warranty, quoted cx for service fee, cx agreed. Found unit control to not be sending voltage for lock to engauge as well as lock physically not opperating. Quoted cx for control and lock, cx declined further service at this time. CX paid service fee with check. No further work needed unless cx calls in and agrees to repair. CX EMAIL ADDED."

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MAYTAG WASHER

Model MVWC565FW3

Near Highspire, PA 17034

Cody H.

Job Details: 10/11/2023

"CX complains unit is running off balance every cycle. CX is within manufacture warranty. Unit shows f0e5- error. Ran unit through diagnostic test and when unit went to spin it started running off balance and slowwed spinning. Inspected uner unit and found gearcase had failed. Unit will need gearcase and spin basket along with actuator, splutch, hub, motor, Cx to reach out to office when spin basket arrives. CX EMAIL ADDED; ordrng 1 W11550891 (agitator) and 1 W10752719 (spin basket) and 1 W10752187 (agitator bolt) and 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W11481722 (actuator) and 1 W10721967 (splutch)"

We serviced a

WHIRLPOOL FREEZER

Model WRT138FFDW01

Near Cockeysville, MD 21030

Alexander D.

Job Details: 10/11/2023

"cx complaint frost accumulating in fz. inspected unit and verified complaint. found light frost on items and back wall as if warm air is getting in. no gaps in gasket but found weak suction on fz door. found gaps in fz liner. sealed fz liner with rtv and fluffed gasket with heatgun. tested unit, suction on door feels better now. unit is now working properly"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Bowie, MD 20721

Leon

Job Details: 10/11/2023

Client's complaint was they felt like the noblest. Loose confirmed the issue seeing that the collar inside of the middle knob wasn't present after the installation.Call whirlpool safety told them they said they will cover everything; ordrng 1 W11211501 (Knob)

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WHIRLPOOL WASHER

Model WTW4955HW3

Near Lexington Park, MD 20653

Shane B.

Job Details: 10/11/2023

"cx complaint is the unit not running cycles. she has tried multiple different cycles, cx says sensing flashes but unit adds no water, does nothing else. she also found a screw under unit. looks like a screw from the guard. i checked for codes and found F8E1. cleared code, ran service cycle. unit filled properly. during agitation unit is making a grinding noise. during spin unit made the same noise. nspeceted under unit. found guard sitting on the floor. gearcase is stripped so screws keep falling out. guard was hitting the belt causing damage to belt. unit will need gearcase, guard and belt. schedule when parts are availbel.; ordrng 1 W11454372 (gearcase) and 1 W11409708 (guard) and 1 W11611297 (belt) and 2 W11573574 (screws)s"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Bel Air, MD 21015

Neil H.

Job Details: 10/11/2023

F03F11CX COMPLAINT UNIT LOCKED AND PUMP JUST KEEPS RUNNING CONTROL MCU NEEDED CONTROL FAILURE 499.47 COLLECTED PAID IN FULL; ordrng 1 W11616491 (Whirlpool Washer Control Board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model JF42NXFXDE02

Near Richmond, VA 23229

Chris B.

Job Details: 10/11/2023

replaced fc door gasket tested unit working as desighned

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ2

Near Washington, DC 20017

Brian F.

Job Details: 10/11/2023

"Cx states unit is leaking. Pulled unit from cabinet, removed outer door, ran normal cycle. Found water leaking from seam at bottom left of tub. Ordering tub.; ordrng 1 W11409866 (tub)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Washington, DC 20011

Brian F.

Job Details: 10/11/2023

"Cx states water dispenser paddle gets stuck in on position. Tested, unable to reproduce issue, cx says it has been happening less but still an issue. Ordering water dispenser paddle and spring.; ordrng 1 W11679631 (paddle) and 1 W10672578 (spring)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Alexandria, VA 22304

Lloyd B.

Job Details: 10/10/2023

"Cx complained the units drawers would hit. Inspected the unit and found the rivet that holds the rail on the right side, is broken so the rail in the front, is falling causing the buckets to hit. Unit needs new center support assy; ordrng 1 W10794550 (center support assy)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ0

Near Chambersburg, PA 17202

Andrew S.

Job Details: 10/10/2023

Cx complaint is that the LF burner is not working. Upon arrival I verified that the other burners are functioning. I then removed the cooktop and tested the burner and the voltage. I found that the burner is only getting 123 V. I accessed the rear panel and replaced the infinite switch. i then tested the unit and found that it is now functioning as intended. Job compelte

We serviced a

WHIRLPOOL DISHWASHER

Model GU2500XTPS7

Near Providence Forge, VA 23140

Lucas R.

Job Details: 10/10/2023

"cx complaint lights on, not all cycles working, checked unit 120 vac at control, dc voltage at panel, verrified ribbon connectors seated, failure in panel membrane, quoted cx part WP3385741 $226.53, labor $110.00, shipping $15.00, tax $15.39, total $396.92, cx unsure repair or replace at this time. documented safety via email."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Chambersburg, PA 17202

Andrew S.

Job Details: 10/10/2023

"Cx complaint is that the unit is throwing an F9E1 and keeps going off balance. Upon arrival I found an F9E1 and an F1E2. I cleared the error codes and entered the diag test. The unit filled and drained but never stopped draining. I attempted to unplug the unit but is is still stuck in the drain cycle. I checked the pressure tube and found it to be free of any obstructions. I am ordering the Control, stator and slider and I also found that the valve continued to drip even several minutes after the unit was shut down. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11419171 (Control) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W11400157 (Valve housing)"

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