Service History 142 - VIA Appliance

We serviced a

MAYTAG WASHER

Model WFW5620HW3

Near McLean, VA 22102

Richard B.

Job Details: 09/28/2023

"CX complant. Dispenser leaving fabric softener . Inspected unit and found no error codes in diagnostics. Called tech support. Techline advised control is not allowing cold valve and hot valve at end of cycle {Rinse] To open at same time flodding softener compartment. Changed control and tested unit. No leaks , Working as designed. Job completed. RB"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Woodbridge, VA 22191

Robert W.

Job Details: 09/28/2023

Cx Complaint is the unit wont power on. Inspected unit and found unit is getting good power nothing is powering on unit wont go into diag. Ordering Console and control; ordrng 1 W11478524 (Console) and 1 W11567712 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near York, PA 17404

Drew B.

Job Details: 09/28/2023

cx complaint that unit is not washing but will have selctions avaiable and fills with water and drops half dissolved pod and will drain but no motor spraying operations. checked codes has f4e3 motor failure and needs new sump W11025157 in and schd for 6th.; ordrng 1 W11025157 (sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Lancaster, PA 17603

Justin L.

Job Details: 09/28/2023

Was able to access unit and replace doors. Heated gasket to sit unit now checks good no further work needed

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Lancaster, PA 17603

Justin L.

Job Details: 09/28/2023

Cx complaint takes 2 cycles. Was able to access unit and found no saved codes. Ran unit and found unit heats and has good airflow. Tested moisture sensor and it passed. At time of visit unit is operating as designed and cx will need to monitor. Reccomended that after the cycle if clothes are still damp run on time dry for 10-15 min high heat as auto only gets clothes about 90-95% dry

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Glen Allen, VA 23059

Thomas B.

Job Details: 09/28/2023

Cx complaint unit is not working properly inspected unit found the unit has no power unplugged cord from pump and into wall everything started working again telling me it's the recirculation pump plugged back into the pump and pump into wall and unit started working again. Ordering the recirculation pump due to intermittent issue ; ordrng 1 W11542867 (Pump)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Rockville, MD 20852

Roberto I.

Job Details: 09/28/2023

"CX complaint no power.Confirmed unit not responding. No power to the control, bit power ok in the junction box. found open inline fuse. Replaced part using pre id and ran a trest cycle. The unit worked as designed"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Virginia Beach, VA 23454

Carl A.

Job Details: 09/28/2023

"cxcomplaint of unit baning while in spin mode ,checked unit to find no error codes found at this itme ,checked tub and shocks all are soild,found one of the feet to not been scure causeing the unit to rock around level foot and locked it also showed cx the correct loading of unit tested and calibrated unit works as designed"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Poolesville, MD 20837

Julian H.

Job Details: 09/28/2023

replaced suspension tested & working

We serviced a

JENN-AIR RANGE

Model JES1750ML0

Near Yorktown, VA 23692

Orbie

Job Details: 09/28/2023

replaced door. unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Dumfries, VA 22026

Robert W.

Job Details: 09/28/2023

"CX Complaint is the unit isnt cooliong, Inspected unit and found the Evap frosted over defrosted and found the heater harness failed keeping unit from defrosting. Replaced heater from V/S and unit is working properly.; ordrng 1 W11650661 (Heater), used 1 W11650661 (heater) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 09/28/2023

installed moisture sensor harness . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hedgesville, WV 25427

Ricky E.

Job Details: 09/28/2023

"installed parts, unit cks ok.."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Riviera Beach, MD 21226

Alexander D.

Job Details: 09/28/2023

"replaced gearcase, belt, and console. replaced splutch from v/s again because it had oil in it again and didnt want it to start slipping again.; ordrng 1 W10721967 (splutch AD v/s), used 1 W10721967 (splutch AD v/s) from stock"

We serviced a

JENN-AIR COOKTOP

Model JEC3430HS00

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 09/28/2023

the new glass top does not come with the bezels; ordrng 4 w11310261 (bezel)s and 4 w11568604 (grommet)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Hyattsville, MD 20782

Brian F.

Job Details: 09/28/2023

"Cx states unit not making ice/making ice very slowly. Inspected, found a couple cubes in bin, ice in mold. Ran test 56, got E5 (ice maker thermistor is bad), passed test 57, filled properly on test 45. Ordering ice maker, notified cx part is on backorder.; ordrng 1 W11658802 (ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Woodbridge, VA 22191

Demonte S.

Job Details: 09/28/2023

"Installed the Compressor, Access Valve & Drier. Filled the unit with 140 Psi on Nitrogen. I then waited 20 mins. No change in pressure. I then pulled a Vacuum on the unit. Filled the unit with 3.75 Oz's. Pressure is 115 Psi on the high side and 1 Bar on the low side. Unit is starting to Cool. Unit is working as Designed."

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ16

Near Glenarden, MD 20774

Leon

Job Details: 09/28/2023

replaced all parts on unit used heater to have gasket seat better

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Lebanon, PA 17042

Cody H.

Job Details: 09/28/2023

"CX complains unit is not soaking clothing entirely. CX is within manufacture warranty. Unit shows no error codes. Ran unit through diagnostic test, unit went through diagnostic test with no issues. Ran unit through quick cycle with full load to replicate issue. Found unit not pulling clothing into center as much due to lack of clothing in unit. Called techline to document and verify. Spoke to Austin who agreed it is loading issue. Cx is to put clothing into basket around outside of washplate about 1/2 way up the basket for proper function. No further work needed. CX EMAIL CONFIRMED."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Chantilly, VA 20151

Jason A.

Job Details: 09/28/2023

CX complaint MW+O oven door glass broken. CX stated inner glass shattered while cooking at 400F. Explained that there may have been a defect or bubble in the glass during manufacturing. Cleared all broken glass. Replaced inner glass. Reseat loose gasket. Test door for proper operation > JJ

We serviced a

WHIRLPOOL RANGE

Model WCG55US6HS00

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 09/28/2023

installed new lf holder and rf knob.. units screw failed and holder needs screw to secure to cooktop; ordrng 1 W11676349 (screw)

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Glen Allen, VA 23059

Thomas B.

Job Details: 09/28/2023

Cx Complaint unit is not working properly inspected unit found the ignitors for the center burner and right rear are not working properly knob warped and goes past off ordering associated parts ; ordrng 1 W11687171 (Knob stainless) and 1 W11661897 (Right rear ignitor) and 1 W11643126 (Center ignitor) and 1 WPW10475149 (module-spk)

We serviced a

WHIRLPOOL OVEN

Model WFG540H0ES0

Near Washington, DC 20012

Brian F.

Job Details: 09/28/2023

"Cx states oven won't turn on, inspected and confirmed. Found none of the kitchen outlets getting power, checked breaker box, no tripped breakers. Plugged oven into known working outlet, oven is working properly. Recommended cx contact an electrician."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Ellicott City, MD 21042

Robert L.

Job Details: 09/28/2023

"cx coomplaint console would light up but start button was not responsive for 1 week, cx reset power few times then yesterday it worked, found start button had intermitten response, replaced console from pre-id, tested all ops ok.............. if cx calls back will need to replace main control"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Washington, DC 20015

Brian F.

Job Details: 09/28/2023

"Fully cleared evap of all ice, installed control and RC thermistor, entered service mode, compressor and condenser fan working, heater receiving 120VAC, no failures, evap fan spinning. Called tech line to document repair, spoke with Sterling."

We serviced a

MAYTAG RANGE

Model MER8600DS0

Near Deale, MD 20733

David J.

Job Details: 09/28/2023

"Customer complaint unit is not heating well at all arrived today. Inspected unit and verified complaint found broil element to be working, but no heat coming from bake. Inspected element and found in the back. Left corner of the element had came apart. Unit needs a new, bake element and falls under the 10 year part warranty. Customer paid in full for service call and labor and scheduled appointment for return visit will repair scheduled day comes. ; ordrng 1 W10779716 (Bake element)"

We serviced a

KITCHENAID OVEN

Model KEBL101DBL2

Near Annapolis, MD 21401

Davonte

Job Details: 09/28/2023

"cx complained unit door wasnt closing alll the way. confirmed cx complaint. replaced door hinges, door now closes as should. cx paid in full with check"

We serviced a

WHIRLPOOL DRYER

Model WGD8127LC3

Near Woodlawn, MD 21244

Shane M.

Job Details: 09/28/2023

"cx complaint the unit isnt heating properly. found when testing unit, unit heats but making loud noises. found vent exit clogged with lint. cleared vent, airflow is now good, drive motor is whinning. ordering drive motor blower wheel pulley and belt.; ordrng 1 WP697772 (blower wheel) and 1 W10837240 (pulley) and 1 W11549461 (drive motor) and 1 661570V (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ04

Near Odenton, MD 21113

Davonte

Job Details: 09/28/2023

"cx complained unit wasnt cooling on both rc and fc side. confirmed cx complaint. checked unit evap cover, didnt have frost pattern. checked compressor and compresser wast running. checked resistance to compressor fot 12.4. unit will need starting device. run capacitor and ordering power cord harness. use power cord harness if needed; ordrng 1 W11547180 (starter relay) and 1 WPW10662129 (run capacitor) and 1 W11673314 (power cord harness)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Martinsburg, WV 25404

Ricky E.

Job Details: 09/28/2023

customer stated that the unit is locked and will not drain. verified issue and fnd a long drain error. pump not running. broke lid lock when opening.. need parts...; ordrng 1 w11399437 (drain pump) and 1 w11643701 (lower harness) and 1 w11670519 (lid lock assy) and 1 w11626074 (control)

We serviced a

KITCHENAID COOKTOP

Model KGCD807XSS02

Near North Potomac, MD 20878

Julian H.

Job Details: 09/28/2023

went to replaced parts found a hair line crack on new glass around rf burner no points of impact either thermal crack again also incorrect part need to order LF need parts will installed everything at once; ordrng 1 W10296933 (cooktop) and 1 74007735 (burnr-top LF)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Chesapeake, VA 23322

Zachery R.

Job Details: 09/28/2023

"cx complaint unit not draining, checked unit, come to find drain pump wires not seated to pump, reseated wires, tested, ordering lower harness to complete repair.; ordrng 1 W11568984 (harness)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 09/28/2023

"replaced gearcase, agitator, splutch and belt. tested unit, no unusual noises. unit is now working properly"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Berlin, MD 21811

Michael E.

Job Details: 09/28/2023

CX complaint: not drying and top of unit gets hot. Tested and verified complaint. No error codes. Unit failed air flow test in the yellow but vent is short and clear (i put my arm through vent to outside and it was clear and goes outside within 2 ft of unit. Ordering cycling theristor and moisture sensor harness. Cannot reschedule due to NW part; ordrng 1 WPW10298258 (harns-wire) and 1 WP8577274 (thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Chesapeake, VA 23320

Austin D.

Job Details: 09/28/2023

"came out to resolve the issue with the issue. disassembled the unit as needed. repalced all parts such as evap, compressor, dryer, etc. put the unit back together. added r600 after unit passed pressure test and vac. unit is holding at -4 on the low side. unit is running as designed. adfised cx to monitor the unit for the next 24 hours and if issues persists to call us back. cx agreed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS

Near Rockville, MD 20852

Roberto I.

Job Details: 09/28/2023

"CX complaint bad odor fron the dw.Ran diag. no errors. Ran atest cycle, the unit washed and drained ok. No water bacflow from check valve. Drain hose properly installed with a loop. Cx uses affresh regulary. Unabble to replicata any issue at the moment."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Severn, MD 21144

Emmanuel R.

Job Details: 09/28/2023

"Cs unit doesnt want to turn on, confirmed complaint. I found the unit will turn off intermitenly. Upon arrival she work fine, in test mode step5or6 she quit on me. When i tried turning it back on the UI was really dim so i replaced the UI but after that the entire unit wont power on. No LED on main control. Ordering main control.; ordrng 1 W11506011 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Leonardtown, MD 20650

Shane B.

Job Details: 09/28/2023

"cx complaint is the unit not going through the cycle. it gets to spin and makes a lot of noise. cx has to cancel cycle and run rinse and spin. i found no saved codes. ran service cycle and heard some grinding when basket was slowing. inspected and found white plastic powder on the cam. the splines on the cam and on the gearcase are damaged causing them to slip. unit will need gearcase, cam and belt. ordering parts. schedule when we have approval.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ

Near Virginia Beach, VA 23456

Branden R.

Job Details: 09/28/2023

"cx complaint unit not making ice in lower ice maker , checked unit and found ice maker lost home postion on unit now allowing it to cycle . ordering new ice maker for repair to unit .; ordrng 1 W10886939 (ice maker)"

We serviced a

JENN-AIR RANGE

Model JGRP436HL05

Near Falls Church, VA 22046

Christian C.

Job Details: 09/28/2023

Cx complaint unable to connect to appliance. Inspected unit enabled remote connectivity. Connected appliance to cx phone. Cx tested as well. Unit is working as designed.

We serviced a

KITCHENAID ICE MAKER

Model KUIX505ESS0

Near McLean, VA 22101

Christian C.

Job Details: 09/28/2023

Cx complaint unit is not making any ice. Inspected unit ran through diag cycle water is slowly coming out. Installed new valve. Tested unit and water flow is now strong. Cx paid in full.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Saint Inigoes, MD 20684

Shane B.

Job Details: 09/28/2023

"installed all orderd parts. unit has the defective style actuator, i replaced it with a VS part. ran calibration and service cycle with no issues, noises or leaks. sounds like unit has poor flow form cold valve during service cycle. ran cold valve, very little water flow. supply has good pressure. unit will need new valves. ordering part. cx request SB to return.; ordrng 1 W11481722 (actuator VS SB) and 1 W11038689 (valve)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lexington Park, MD 20653

Shane B.

Job Details: 09/28/2023

cx complaint is the unit not heating. confirmed complaint. unit shows good air flow on meter. terminal block has 240vac. i inspected and found a blown thermal fuse. replaced with preIDed part and tested unit. it is heating properly and element is cycling on and off. working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Odenton, MD 21113

Davonte

Job Details: 09/28/2023

"cx complained unit isnt making ice or dispensing water. confirmed cx complaint after inspecting unit. while inspecting unit icould hear triple valve coming in inside of unit. checked the valve in the back to see if unit was receiving water. water has good presure. checked valve in the back for voltage, didnt get 120volts. valve isnt coming on. unit will need valve.; ordrng 1 W11482025 (water valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Alexandria, VA 22315

Lloyd B.

Job Details: 09/28/2023

"Cx complained of a squeak. Inspected the unit and found when opening and closing the rc door, there is a noise. Tried to lubricate the bottom but did not help. Unit needs door closer parts.; ordrng 1 WPW10257206 (DOOR CAM) and 1 W11311687 (DOOR CLOSER)"

We serviced a

JENN-AIR RANGE

Model JDS1750ML0

Near Washington, DC 20016

Sherwood

Job Details: 09/28/2023

cx complaint door not sealing. arrived and confirm cx issue. found when door is all the way open it opens past 90 degress and not closing completely. ordering left side and right side hinge to fix this problem.; ordrng 1 W11647009 (hinge) and 1 W11647009 (hinge)

We serviced a

MAYTAG WASHER

Model Mvwb835dw0

Near Washington, DC 20007

Sherwood

Job Details: 09/28/2023

cx complaint lid lock. arrived confirm cx issue put into service diag and got f5e1 & f5e2. tested lid lock and it was defective. gave cx qoute. installed part tested with service test. unit lid lock is now working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near McLean, VA 22101

Christian C.

Job Details: 09/28/2023

Cx complaint unit IM is not working and cannot remove bin. Inspected unit found bin difficult to remove but was able to pry it out. Ran test 120 and IM cycled but motor stopped mid cycle. Test 97 and IM filled with water. Installed new IM. Ran test 120 IM passed. Test 97 and IM filled with water. Cx paid in full.

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHW08

Near Laurel, MD 20723

Emmanuel R.

Job Details: 09/28/2023

"Cs unit evap forst over again, called techline and we found a wiring problem inside the cabinet. deforsted unit .Tehcline fc evap thermistor wire harness issues. Unrepairable"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Wilmington, DE 19803

Taylor F.

Job Details: 09/28/2023

Cx complaint is unit making a huming noise. Tested inspected and verifed complaint. Found the condensor line to be making a vibrating sound. Corrected issue and unit is now working as designd. Job is complete.

We serviced a

WHIRLPOOL OVEN

Model W2750W

Near Wilmington, DE 19803

Taylor F.

Job Details: 09/28/2023

Cx was concerned about gap on left side of door causing warm air to escape. Was able to adjust hinges and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Wilmington, DE 19806

Taylor F.

Job Details: 09/28/2023

Cx complaint is FC door not sealing. Replaced door nameplate and gasket from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Glen Burnie, MD 21060

Alexander D.

Job Details: 09/28/2023

"cx complaint unit making rattling noise. inspected unit and verified complaint. cx played me video of noise. ran test cycle and found unit making noise when drain pump was finishing pumping the water out before unit started to spin. took hoses off of pump, nothing caught in it but feels like theres alot of play in the impellar. ordering drain pump. call cx to schedule return visit once we have eta on part; ordrng 1 W11396717 (drain pump)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Severn, MD 21144

Alexander D.

Job Details: 09/28/2023

cx complaint unit shaking alot and not spinning clothes out. inspected unit and verified complaint. have f0e9 off balance pause error stored. ran test cycle and found unit shaking during spin. found unit out of level. relevelled unit. tested unit. no more shaking during spin. unit is now working properly

We serviced a

WHIRLPOOL FREEZER

Model WRT541SZDZ01

Near Laurel, MD 20723

Emmanuel R.

Job Details: 09/28/2023

"Cs unit is not cooling, confirmed complaint. Found temps 47 in FC and 65 RC. Pulkled an amp draw in compressor 7amps 600watts and tripping the over load device see pics. Tripped the over load device 3 times while in home. Sealed system. Ordering comprssor and evap.; ordrng 1 W11580057 (compressor) and 1 W11578004 (evap) and 1 W11282685 (lokring) and 1 W11109499 (drier)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dumfries, VA 22026

Robert W.

Job Details: 09/28/2023

"CX complaint is the unit isnt working properly. Inspected unit and plugged unit in and found the UI going crazy not working, Was able to get unit into diag and error F2E1 stuck key console is seperating. Ordering UI and console; ordrng 1 W11460908 (Console)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA2

Near Washington, DC 20011

Sherwood

Job Details: 09/28/2023

"cx complaint leaking from bottom. arrived installed parts tested for leaks no leaks found after install. i did notice back feet of dw was on a different piece of wood at the back which had it tilted alittle forward when i did repair i did make adjustment to front feet in order to level dw better. repair comp,lete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS0

Near Millersville, MD 21108

Alexander D.

Job Details: 09/28/2023

replaced magnetron. tested unit. unit is now working properly. one of the mounting screws was crossthreaded and wouldnt screw back in but cx had a screw that was same size and same threads that worked.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Chantilly, VA 20151

Justin S.

Job Details: 09/28/2023

the unit is leaking from around the door. found the inner door needs to be replaced to seal to the gasket better; ordrng 1 W11559689 (inner door)

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Woodbridge, VA 22192

Justin S.

Job Details: 09/28/2023

"the unit is not locking the lid. found the lid lock is open. replaced the lid lock with vs and retested. put the unit into diagnostics and the unit is filling draining agitating and spinning good. the unit is now ready; ordrng 1 W11670519 (lock(js vs)), used 1 W11670519 (lock(js vs)) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Sykesville, MD 21784

Ricardo S.

Job Details: 09/28/2023

"Cx complains that the unit not working properly, inspected unit.. the console wont respond, ran test mode and found an error code f2e2 stuck keypad. connections cks ok.. board receives 120vac, replaced ui assy. reset power, unit works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gloucester, VA 23061

Lucas R.

Job Details: 09/28/2023

"replaced diffuser, tested, advised cx to monitor, unit working as designed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Haymarket, VA 20169

Daniel J.

Job Details: 09/28/2023

concerns with lower oven gasket at bottom inspected found unclipped reinstalled tugged staying in place checked other clips all staying seated

We serviced a

JENNAIR RANGE

Model JES9800BAS

Near Chesapeake, VA 23325

Zachery R.

Job Details: 09/28/2023

"cx complaint timer and number 8 does not work, verified issue, could not pull unit out, advised cx of 2nd tech fee. cx did not want to pay additional $90. advised cx they can have unit pulled out by someone else and we can do the repair, but would not be able to install unit. advised cx they must have unit pulled out before we get there."

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Lexington Park, MD 20653

Shane B.

Job Details: 09/28/2023

"cx complaint is the upper oven taking to long to preheat (45min+) and not being able to run both ovens at the same time, if she sets upper keypad doesnt respond to set lower oven) cx also says lower oven doesnt heat as fast as the upper oven. i checked for codes and found none saved. inspected rear of unit. no damge to therminal block. unit is getting 248vac, properly wired. upper broil 28ohms, upper bake 28ohms, lower broil 15.4ohms, lower bake 27.4ohms. restored power, started upper bake cycle. found no voltage at elements or at the board. unit needs a new control board. ordering part. schedule when part is available.; ordrng 1 W11594156 (control board)"

We serviced a

JENN-AIR MICROWAVE

Model JMC3415ES01

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 09/28/2023

Replaced parts unti tested and microwave works fine

We serviced a

JENNAIR MICROWAVE

Model JMC2430LL00

Near Gaithersburg, MD 20878

Julian H.

Job Details: 09/28/2023

replaced support working broilelement staying up now found that lightbulb is not working; ordrng 1 W10886919 (lmp-basles)

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Lexington Park, MD 20653

Shane B.

Job Details: 09/28/2023

"cx complaint is the unit not draining or spinning. when i arrived unit was full of dirty water. E2 is being displayed on screen. i drained the water, cleared some blockage from the drain pump and tested unit again. unit is workign as designed."

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Upper Marlboro, MD 20772

David J.

Job Details: 09/28/2023

"Customer complaint unit with periodically throw a stuck key error code, and the power outage code after previous tech visit he had found the unit did a new user interface speaking with previous tech. He had only ordered control board just in case the UI was not working properly after I installed UI I had tested unit thoroughly and never had an issue checked for error codes and had Nunn present Control board was not needed. Unit is now working as designed job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Laurel, MD 20707

Emmanuel R.

Job Details: 09/28/2023

"Cs handle is loose, confirmed complaint. I found the set screw on the handle not secured . Secured screw and tested unit. Unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0EW2

Near Berlin, MD 21811

Michael E.

Job Details: 09/28/2023

"CX complaint: bake not heating. Tested and verified complaint. At term block we have 120/120/240 vac. When bake activated, we are getting no voltage at element. While bake is activated, we are not getting voltage from control at all using con 4-7 and con 4-3. Quoted CX price to replace control W11122557 and saved quote. CX did not approve repair at this time. CX paid 120.00 for service by check. Job is complete"

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ1

Near Glenn Dale, MD 20769

Leon

Job Details: 09/28/2023

replaced valves tested unit everything worked as it should

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Ocean Pines, MD 21811

Michael E.

Job Details: 09/28/2023

"CX complaint: stopped without completing cycle. Tested and verified complaint. F3E2, F8E1, F0E4, F2E1error codes. Valve thermistor tested at 0.6ohms. It was no where near that hot based on chart. Quoted CX price to replace valve W11165546 and saved quote. CX paid 120.00 for service by CC. CX did not approve repair at this time. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS05

Near Monkton, MD 21111

Neil H.

Job Details: 09/28/2023

cx complaint frost was in unit i raised the fc door and now sealing and pulled unit out to allow air movement unit tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Frederick, MD 21704

Ricardo S.

Job Details: 09/28/2023

"Cx complains after the last repair, the unti still not cooling properly on the Rc , inspected unit, the temp on the rc read 48 degrees, the evapraotr is full of ice, so i call TL, ran test and found that the evaproator thermistor is out of range .. test# step 4 read 98 degrees, faulty thermistor, order harness assy; ordrng 1 w11661567 (harns-wire)"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFG00

Near Washington, DC 20005

Samuel R.

Job Details: 09/28/2023

installed kit and unit is now good.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS01

Near Chesapeake, VA 23322

Austin D.

Job Details: 09/28/2023

"came out to resolve the issue. after replacing the interlock found that the bulb was not turning on. bulb is burnt due to the interlock leaving it on the whole time. therefore, ordering a bulb to resolve the issue. will return with a second tech to resolve the issue.; ordrng 1 W10886919 (light bulb)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Richmond, VA 23223

Chris B.

Job Details: 09/28/2023

cx comp unit will state f2e1 insp unit found f2e1 stuck key found cancle key not beeping replaced control tested unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Washington, DC 20010

Sherwood

Job Details: 09/28/2023

"cx complaint stops in middle of cycle and clothes are still wet. arrived and ran a moisture sensor diagnostic test ,Service Test Cycle step S04. and sensor wasnt reading. cleaned off sensor strip and it worked better but will need to replace moisture sensor; ordrng 1 W11519507 (sensor)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Lexington Park, MD 20653

Shane B.

Job Details: 09/28/2023

installed belt. unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Frederick, MD 21703

Ricardo S.

Job Details: 09/28/2023

"Cx complains about a water leak under the sink, inspected unit, water supply hose and drain hose cks ok, dw cks ok, cx needs a plumber because one of the valve under the sink leask"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Frederick, MD 21703

Ricardo S.

Job Details: 09/28/2023

"Cx complains that the dryer not working at all, inspected unit, door switch and belt cks ok, power cks ok 240vac.. the timer and knob are defective .. the plastic is bad.. the timer cannot rotate,, order parts; ordrng 1 w11685947 (timer) and 1 w11675852 (knob) and 1 w11625514 (knob small)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE507ESS02

Near Washington, DC 20008

Brian F.

Job Details: 09/28/2023

"Removed damaged sensor, installed new sensor, reinstalled and powered on unit, tested with a glass of water, unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Severna Park, MD 21146

Alexander D.

Job Details: 09/28/2023

"replaced suspension and splutch. tested unit, no unusual noises. unit is now working properly"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Lexington Park, MD 20653

Shane B.

Job Details: 09/28/2023

installed ordered part and restored power. ran service cycle for cx. unit is working as designed.

We serviced a

JENN-AIR MICROWAVE

Model JMC2427IL03

Near Severna Park, MD 21146

Alexander D.

Job Details: 09/28/2023

cx complaint console dead but light inside comes on when opening door. inspected unit and verified complaint. unit is getting 120v and control is sending 14vdc to console. replaced console. tested unit. unit is now working properly;

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Gambrills, MD 21054

Davonte

Job Details: 09/28/2023

"cx complained unit wouldnt fill with , after inspecting unit couldnt confirm cx complaint. after doing further inspection, clutch had gearcase oil. installed new gearcase, rotor,clutch and stator along with screw., after replacing all parts, ran a diag wash cycle. unit completed without any problems. also tested unit on a normal cycle, unit filled with water as should."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 09/28/2023

"cleared pump of debris, tested unit. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Washington, DC 20002

Samuel R.

Job Details: 09/28/2023

cx complaint unit is not dispensing ice.inspected unit and found ice bin clogged.clered bin and unit is now working properly

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Washington, DC 20007

Samuel R.

Job Details: 09/28/2023

checked unit and tested unit.checks out good.advised cx to empty pockets.unit is good

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near McLean, VA 22101

Christian C.

Job Details: 09/28/2023

Cx complaint unit is not heating. Inspected unit tco and thermal fuse reading closed. Element reading open. Ordering element.; ordrng 1 WP3387747 (element)

We serviced a

WHIRLPOOL ICE MAKER

Model KRFC302ESS00

Near Crofton, MD 21114

Davonte

Job Details: 09/28/2023

"cx complained icemaker wasnt making ice, confirmed cx complaint. installed new icemaker. tested icemaker by jump starting it. bail arm move up and down as should. also filled with water. unit is now working as should"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Potomac, MD 20854

Roberto I.

Job Details: 09/28/2023

"Replaced sump/motor assy, control board not needed. Cleared F7E1 error and ran a test cycle. The unit worked as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ

Near Ruckersville, VA 22968

Eric F.

Job Details: 09/28/2023

"Confirmed unit function, bottle of water frozen solid in freezer compartment. Unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Silver Spring, MD 20904

Israel R.

Job Details: 09/28/2023

Installed new heater and fan. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Middletown, MD 21769

Ricky E.

Job Details: 09/28/2023

"installed parts, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Chevy Chase, MD 20815

Brian F.

Job Details: 09/28/2023

"Installed new shield, used permagum to make new piece of mastic tape, reassembled and powered on, unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Bumpass, VA 23024

Thomas B.

Job Details: 09/28/2023

Cx complaint unit is not working properly inspected unit found no error codes listed ran auto test passed without issue found no odd noises and checked water inlets due to cx on well and no sediment unable to determine a issue at this time requested cx record unit having issues or odd noises

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Falls Church, VA 22046

Christian C.

Job Details: 09/28/2023

Cx complaint RC compartment is warm. Inspected unit found evap has a block of ice near cap tube. RC thermistor reading 4.5komhs in block of ice. Installed new evap cover. Set temps to recommended. Cx paid in full.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Charlottesville, VA 22911

Eric F.

Job Details: 09/28/2023

"Inspected unit while compressor was running. compressor and fan noise normal. Cx played a recording of what he hears when issue occurs. Cx recorded sound of gas exchange in evaporator, says he can hear the sound from upstairs in his apartment. Likely restriction in evap causing freon to make excessive noise when freon boils in defrost cycle. Ordering evap.; ordrng 1 W11562258 (evaporator)"

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