Service History 141 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Sterling, VA 20164

Richard B.

Job Details: 12/02/2022

"CX complant. Washer not draining. Prior diagnosis found unit needs drain pump and possibally a harness. Installed drain pump after clearing underwear cloog from tub and drain pump impeller . Tested unit and unit is draining now , Job completed, RB"

We serviced a

KITCHENAID OVEN

Model KFGC558JSS00

Near Huntingtown, MD 20639

Shane B.

Job Details: 12/02/2022

installed ordered part and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Charlottesville, VA 22911

Eric F.

Job Details: 12/02/2022

"Confirmed cx complaint unit not advancing cycles. Found motor stator assembley loose, assembley not engaging with gearcase properly, slipping gear in high spin mode. Tightened assembley, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Norfolk, VA 23513

Carl A.

Job Details: 12/02/2022

"cx complaint of unit locking and unlocking,checked unit to find no error codes at this time called techline spoke with Rob ran unit through diagnoise tested componets unit is working as designed found bezel to be broken and the bottom part of door switch broken as well,advise cx on use of soap as they are use up to the number 4 line on cup that comes with the degregeant,also advise cx to run clean wash mode as instruced by techline SR#7735187754; ordrng 1 W11643703 (BEZEL)"

We serviced a

KITCHENAID OVEN

Model KOCE507ESS11

Near Severna Park, MD 21146

Andrew H.

Job Details: 12/02/2022

"Cx complaint wave covers are becoming extremely hot after use and show signs of discoloration. Advised cx issues are caused by buildup of food debris on covers. Ordering 2 new replacement covers (W10915651), scheduled return job for Wednesday 12/14/22; ordrng 2 W10915651 (Waveguide Cover)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAK0

Near Red Lion, PA 17356

Drew B.

Job Details: 12/02/2022

cx complaint that unit is getting the f8e4 code and water was in float tray.. cleaned water checkd sels and all connections that could leak and reseated the tray switch znd now runs for 10 mins didnt find leak but will need cleaned being the suds amount after testing empty.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWMS4

Near Biglerville, PA 17307

Andrew S.

Job Details: 12/02/2022

Per previous diag I was able to access and replace the damper door. I then repowered the unit and found that the damper is functioning as intended. Job complete I collected the labor charge .

We serviced a

JENN-AIR RANGE

Model JDRP648HL01

Near Moseley, VA 23120

Jerod R.

Job Details: 12/02/2022

"replaced all parts but the module, new module had connector half off it, also found small rear burner has cracked electrode ordered; ordrng 1 W11234290 (cntrl-elec) and 1 W11238756 (igntr-surf)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Waldorf, MD 20601

Robert A.

Job Details: 12/02/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Stafford, VA 22556

Carl R.

Job Details: 12/02/2022

"Cx complaint is, Dryer throwing breaker in box, had electrician come out and check everything looks good. From previous tech recommendations timer switch is needed. Removed lid and original timer switch. Installed new timer switch and tested unit for 20 min. Unit working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/02/2022

"replaced thermistors, verified unit is forming frost pattern, advised cx to monitor unit."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Lewes, DE 19958

Frederick R.

Job Details: 12/02/2022

Replaced tub ring per prior diagnosis. Ran test cycle and saw no leaks. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Lewes, DE 19958

Frederick R.

Job Details: 12/02/2022

Replaced tub ring per prior diagnosis. Ran test cycle and saw no leaks. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Westminster, MD 21157

Brian R.

Job Details: 12/02/2022

cx complaint is unit fills and says sencing and switched to wash and just stops and wont do anything. took a few tries for unit to want to take code and switch. found code F1E1 Main control fault F8E1 Long Fill ran recalibration and then auto test. unit gets no cold water but hot strong. unit will need parts. all parts in. scheduled cx as well as put in for a weekend or cancelation list or anything sooner. office will schedule if sooner. ; ordrng 1 W11481725 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Chesapeake, VA 23322

Austin D.

Job Details: 12/02/2022

cx complaint the unit is not cooling again. checked the unit and found that the amp draw was at .6amps and low side is at -20 prewssure and the high side was at 190 psi. called the manufacturer and was told to isolate the system to see what section of the ss is restricted. blew from the suction line to the drier and had no flow. then i disconnected the evap and had airflow at the evaporator when cut at the cap tube. showing signs of a clogged cap tube. unit is deemed unrepairable. called manufacturer to inform them on the diagnosis and was told the unit is deemed unrepairable. cx is very upset and i advised her to contact the manufacturer at this time but they should be reaching out within the next 3-5 business days to let them know on the next steps. cx agreed.

We serviced a

KITCHENAID HOOD

Model KXW9736YSS0

Near Charlottesville, VA 22901

Eric F.

Job Details: 12/02/2022

"Confirmed cx complaint unit control housing falling out of assembley. Found screw mounting bracket broken on control housing. Quoted cx for housing, cx paid in full. Ordering control housing.; ordrng 1 W11387938 (control housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near ,

Andrew W.

Job Details: 12/02/2022

Cx complaint is unit has small blemish on the paint of the cabinet. inspected and verified complaint. blemish is about the size of the tip of a pen and is not visible without direct light on the unit. cx had 3 people looking for it to show for picture documentation. blemish looks like a minor scrape of the paint from possibly taking the box off. cannot recommend a repair because there is no paint to put on the unit and it is not causing a functional issue to the unit worth deeming non-repairable. cx said they will just get touch up paint from lowes. unit is working as designed. job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHT4

Near Ellicott City, MD 21042

Robert L.

Job Details: 12/02/2022

"installed new dispenser with bracket per previous, tested all ops ok"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Herndon, VA 20171

Christian C.

Job Details: 12/02/2022

CX complaint unit does not turn on. Inspected unit console turns on with the chime but no leds are lit. Power cycled unit and reseated connections. Issue still persists. Installed console. Tested unit. No errors. Leds are working and unit is heating. Unit is working as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM04

Near Arlington, VA 22207

David J.

Job Details: 12/02/2022

"Customer initial complaint was that the temperatures were erratic. After previous text visit he had ordered parts for a return since the last tech had been here. The unit has been working perfect. Check temperatures and have the exact temps that were set on control 38° in the refrigerator and 0° in the freezer, inspected fc and found no frost or ice build up on rails after new silicone was added. Door opened and closed properly. speaking with customer since the unit is working properly, she would not like to change any parts at this time. If anything were to happen in the future, they will give us a call. Unit is working as designed job complete"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GM0

Near Laurel, MD 20707

Israel R.

Job Details: 12/02/2022

Customer complaint unit is not disolving detergent. I found the door was not openning correctly i reseated the door and now the spring is good. I found a debry under the water level. I clear all the debry and ran test. The unit is back to normal operations. Combination with the door not opening and the water level sensor reading full of water. Unit is good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near ,

Carl R.

Job Details: 12/02/2022

Unit will need the new style fitting for water line. Needs fitting wo4373559.; ordrng 1 Wp4373559 (Fitting) and 3 Wp4373559 (Fitting ( van stock))s

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ04

Near Courtland, VA 23837

Zachery R.

Job Details: 12/02/2022

"replaced modules, tested. unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Lewes, DE 19958

Frederick R.

Job Details: 12/02/2022

Replaced tub ring per prior diagnosis. Ran test cycle and saw no leaks. Unit is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Charlottesville, VA 22901

Eric F.

Job Details: 12/02/2022

"Installed parts, tested unit, unit working as designed."

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS5

Near Washington, DC 20009

Samuel R.

Job Details: 12/02/2022

spoke with cx and advised they will reshedule for friday the 16th; schdld next appmnt for 12/16 FRI Am

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Mineral, VA 23117

Tanner B.

Job Details: 12/02/2022

"latch assebly clip/ bezel clip failed, found lid lock hanging under lid. installed new latch and strike .. need to mail bezel to cx; ordrng 1 W11545554 (bezel) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near King William, VA 23086

Jonathon C.

Job Details: 12/02/2022

"cx complaint, squeaking during operation. replaced belt with tighter belt. after repair tested unit with a heavy blanket in it, cx said it sounded better. job is complete."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Herndon, VA 20171

Christian C.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL RANGE

Model WFG515SOES1

Near Potomac, MD 20854

Roberto I.

Job Details: 12/02/2022

"Cx complaint display not working.Power supply ok. Removed back cover, found heavy roaches infestation on control board and spark module. Also a large quantiy of oil was droped on and inside the unit, got all absorbed by the cavity insolation and the part cannot be replaced. Quoted repair $730.93 ($90 for 2nd appliance), with $125 labor for control board WPW10348656 and spart module W11162730 replacement. Cx declined, collected $90 (2nd appliance). If we have to go back and do the repair, the cx must to provide proof of extermination first.; ordrng 1 WPW10348656 (control board) and 1 W11162730 (spark module)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Fulton, MD 20759

Eric W.

Job Details: 12/02/2022

cx complaint was leaking from top load washer afrer a few tried to recreated the complaint and seen it was a service pointer saying the tub ring was the issue so we orderd the partalso while trying to take off the top of the washer we scrached the washer ording new top; ordrng 1 W11094304 (tub ring) and 1 W11423774 (top) and 1 W11178258 (control) and 1 W11449841 (gear case)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKB0

Near Silver Spring, MD 20905

Israel R.

Job Details: 12/02/2022

"Service Pointer #: W11540964. S17304. F9E1 long drain, F10E2 Vent wax motor. Customer complaint unit is not finishing cycle. I ran test and found 2 error codes i ran the test and the unit completed cycle. I ran quick wash and the unit stopped when the washer was abut to drain for the last time before drying. Now i cant drain the control clicks but nothing. i quoted customer for 230 for replacin the drain pump and the heater is covered by the service pointer. I attempted to removed the unit but the unit is not coming out because the the wood floors are too hig to clear the unit feet. Customer is going to have someone to cut the floor or removed it so we can have enough space to get it out. The unit will need to bring the drain pump back and order the heater. Cx is calling back for return.; ordrng 1 W11537778 (Heater) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Washington, DC 20002

Emmanuel R.

Job Details: 12/02/2022

"Cs unit other not draining door gasket molded, confirmed complaint. Test cycle completed ok, no trouble codes. Found the bellow to be torn and water is leaking on the drip pan. Unit is in a small closet and stacked. Might need two techs.; ordrng 1 W11106747 (bellow)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HW2

Near Owings Mills, MD 21117

Justin S.

Job Details: 12/02/2022

cx says the unit has gotten louder recently and is no longer heating. found the unit is not heating. the unit is pulling 6aac when trying to heat. the cx does not wish to proceed with the repair

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Belvidere, NC 27919

Branden R.

Job Details: 12/02/2022

"cx complaint unit leaking and staying locked checked unit and found errors f3e1 f9e1 found drain pump intermittently coming on , also found bad front door seal ( bellow ) allowing unit to leak while running ordering new drain pump and seal for proper repair .; ordrng 1 W11106747 (Washer door Seal) and 1 WPW10605427 (drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/02/2022

"cx complaint fost in fc, not cooling properly, checked unit found fc temp at -5, rc at 37, found excessive frost buildup in fc, gap between gasket and cabinet, heated gasket, leveled unit for proper door closure, set controls top read set points, advised cx not to monitor air temp in fc, unit working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Ellicott City, MD 21042

Robert L.

Job Details: 12/02/2022

"cx complaint noise every house and buzzing, icecmaker cycling with no water, contractor found water off under sink once on was able to cycle icemaker and noises stopped, cx to record and further noise issue, tested all ops ok"

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Vienna, VA 22180

Jason A.

Job Details: 12/02/2022

CX complaint FRIDGE not freezing in FC. Test 01 & 02 temps average 44F RC & 32F FC. Ran test 10 & 11 weak frost pattern. 2Count2Tech > JJ; ordrng 1 Look (look) and 1 2Count2Tech (2Count2Tech) and 1 W10913906 (coupler) and 1 W10143759 (drier UV)

We serviced a

WHIRLPOOL COOKTOP

Model MGC7536DS00

Near Ellicott City, MD 21042

Justin S.

Job Details: 12/02/2022

replaced the right rear gas valve and tested. all burners now heating good. the unit is now good

We serviced a

MAYTAG WASHER

Model MHW6630HC2

Near Broadlands, VA 20148

Ezra M.

Job Details: 12/02/2022

"Lo Flo error, unit storing f8e1 error. found both valves getting voltage and have water coming to them, unit will need both the hot and cold valves. unable to shut water supply valves off at wall. advised cust to have checked by plumber before repair.; ordrng 1 W11316255 (valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Charlottesville, VA 22903

Eric F.

Job Details: 12/02/2022

"Installed pan, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Westminster, MD 21158

Brian R.

Job Details: 12/02/2022

cx complaint is FF light is half out. tested and checked over unit and replaced light. unit now checks. job complete.

We serviced a

JENN-AIR OVEN

Model JJW2827DS01

Near Fairfax, VA 22032

Jason A.

Job Details: 12/02/2022

J14OLE1AP1. CX compalint DBL OVEN F2E1 error codes. Replaced console. - console is new & factory sealed. Prog Model JJW2827 & set date & time. Test both ovens heat to 350F. No error codes. Seals are stiff & flattened. Parts OOS. CX paid labor $110 > JJ; ordrng 2 W10739090 (Upr & Lwr gaskets)s

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Bowie, MD 20715

Shawn D.

Job Details: 12/02/2022

cx compalint unti makes nosie at the end of cycle. inspected unit then chcked for errors nd has f0e2 ran service cycle and when spinning still had water inside no draining fast enough. tried adjusting line it did help still draining slow. removed hose and cant get blockage free. ordering all drain lines with hook ups for return; ordrng 1 3363920A (adapter) and 1 285834 (break incase) and 1 285863 (drain hose) and 1 w10721967 (splutch incase) and 1 look (look)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV07

Near Bel Air, MD 21015

Neil H.

Job Details: 12/02/2022

REMOVED THE SCREW PART OF THE BULB.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Chesterfield, VA 23838

Chris B.

Job Details: 12/02/2022

cx comp unit will not go threw cycles insp unit conf cx comp found f8e1 logged found obstruction in valve replaced valve tested unit working as desighned

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Vienna, VA 22182

Jason A.

Job Details: 12/02/2022

B.I. FRIDGE. Replaced all 12 LEDs W11632139 from van stock per TSP #: W11606409 Rev E / / / S84638. Test all leds are working > JJ; ordrng 4 W11632139 (LEDs JJ/ VS)s and 1 look (LOKO)

We serviced a

WHIRLPOOL OVEN

Model KEBS277SSS04

Near McLean, VA 22102

Jason A.

Job Details: 12/02/2022

CX complaint DBL OVEN Refund for control Replaced UPR OVEN BAKE + Thermal fuse. Test both oven heats bake broil convect. Called office to go over payment costs charges > JJ

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Woodbridge, VA 22192

Demonte S.

Job Details: 12/02/2022

Inspected the unit. Found that the cx is saying it's hard to pull the Upper Rack out. Checked the Upper Rack. Found that the Right Rear Wheel is not in the Track. Fixed the Wheels. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Owings Mills, MD 21117

Justin S.

Job Details: 12/02/2022

cx says the unit makes noise 5 minutes into the wash. in component activation the unit is agitating spinning draining and filling good. no error ocdes in memory. ran the calibration and i heard the loud grinding noise. removed the shieldf and found the gearcase has been leaking oil. the unit needs parts; ordrng 1 W11454372 (gearcase) and 1 W10721967 (clutch) and 1 W11481722 (actuator) and 1 W11611297 (belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS05

Near Woodbridge, VA 22192

Demonte S.

Job Details: 12/02/2022

Inspected the unit. Found that the cx is saying that the Refrigerator is leaking Water from the Dispenser out of the Ice Dispenser. Found that the cx isn't closing the Left Door all the way because they are opening the Left Door and trying to close it. When I arrived the Left Door was open / not sealed to the cabinet. I advised that the cx opens both doors and close the Left Door first. I also asked if the cx uses crushed Ice. Cx says all the time. I advised that they run cubed Ice after getting crushed Ice to knock out the ice pellets. Unit is working as Designed. ( This is the one and only use and Care call that the cx gets. Cx is also aware of this also.)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JB3]

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/02/2022

replaced panel

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Inwood, WV 25428

Ken M.

Job Details: 12/02/2022

"Customer complaint is that the unit is leaking. Unit tested and did not leak on the 1st diagnostic run. Reran the test cycle and unit still did not leak. Added two towels to the unit and ran a quick wash cycle. Found that when the unit drained, the standpipe nearly overflowed. Gearcase has a mettalic drag when in motion. Ordering gearcase and slider. Customer to have a plumber investigate the standpipe flow issue.; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider)"

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM04

Near Richmond, VA 23233

Thomas B.

Job Details: 12/02/2022

Removed and replaced compressor and drier filled with 4.8oz tested unit started cooling is proceeded to cool for 20 mins after unit now functions normally

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Potomac, MD 20854

Roberto I.

Job Details: 12/02/2022

"CX complaint dryer keeps runing after the cycle is done. The tenant was not present, I was unable to ask any questions and the maintenence person didn't know much about.Ran test mode, no errors. Ran a sensor dry cycle with a piece of wet paper towel on the sensor bars. The cycle ended in about 16 minutes, the paper was completely dry. I waoted several minutes and I didn't see any issue like the dryer keep running or the drum spinning. Instructed maintenence about wrinckle control/wrinckle shield options, and explained that if this options are selected, the drum randomly keeps moving, after the cycle is done, to prevent wrinckles on clothes. Collected $120"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Vienna, VA 22181

Jason A.

Job Details: 12/02/2022

"CX complaint FRIDGE not made ice. Test 47 icemaker harnvest. Test 44 can hear valve but no water to icemaker. Found black line has a cut. Water drips to evaporate pan. See Sdpics. Repaired leak with coupler & test 44 water fills to icemaker > JJ; ordrng 1 WP2300868 (Coupler, JJ/ VS) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near Myrtle Beach, SC

Jason T.

Job Details: 12/02/2022

"Cx complaint, no water-ice from the dispenser, inlet valve failure, warm air migration caused the water tank to freeze. Installed parts from truck stoock to complete the repair, verified all unit functions for proper operation...working as designed.; ordrng 1 WPW10341320 (valve-inlt JT VS) and 1 212643 (sealer-gum JT VS), used 1 WPW10341320 (INLET-VALVE), and 1 212643 (PERMAGUM) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Alexandria, VA 22308

Dustin F.

Job Details: 12/02/2022

"Upon Arrival, I found the Job Was incorrectly dispatched with the wrong model number and pre id parts for the wrong machine. CX sadly will have to call in and get the call redispatched"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS00

Near Arlington, VA 22207

David J.

Job Details: 12/02/2022

"CX complaint water will sporadically work here and there. After last text visit, he had found this unit needed a pressure regulator for the waterline. Arrived to the job and inspected unit and found that this unit has a steel braided line which is not compatible with the pressure regulator. Found that when disconnecting the water filter theres a lot of pressure behind it and reinstalling it. You have to muscle it on because of the pressure. Ordering pecks line to properly secure pressure regulator. That way that this issue is no longer present. Will return when parts come in.; ordrng 1 W10267701RP (Pex line) and 1 Look (Look)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Edgewood, MD 21040

Neil H.

Job Details: 12/02/2022

CX COMPLAINT UNIT NOT STARTING OR LOCKING FOUND THE HARNESS WIRE TO THE PUMP GOT SNAGGED SO I ADJUSTED HARNESS POSITION AND REPAIRED WIRE AND UNIT RECALB AND TESTED GOOD.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Arlington, VA 22207

David J.

Job Details: 12/02/2022

"CX complaint unit would not wash. After previous text visit he has found this unit near the new sump assembly. Arrive today with unit in a different house. Unit was not hooked up because it is under construction. Removed old sump assembly and replace with new could not test afterwards explain to customer after hooked up. If theres any issues, please give us a call since we were unable to test. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Winchester, VA 22603

Ricky E.

Job Details: 12/02/2022

compressor shipped unpressurerized and rattling.. will reorder part...; ordrng 1 W10507884 (compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Upper Marlboro, MD 20772

Robert A.

Job Details: 12/02/2022

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the IM was in the off position. I turned on the IM and ran a harvest cycle, it completed the water did not enter the unit. I found the fill tube clogged with ice. I removed the ice and tested the unit for the cx. The unit is now working as designed. Cx wants to replace the 2 drawers, I provided a quote for the parts.; ordrng 1 W11162443 (drawer 88.69) and 1 W11162446 (drawer 76.59)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Glen Allen, VA 23060

Thomas B.

Job Details: 12/02/2022

Cx complaint unit is not working properly inspected unit removed and replaced the harness and thermistor tested unit now functions normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB3

Near Palmyra, VA 22963

Kyle A.

Job Details: 12/02/2022

Cx complaint of unit not drying. Did confirm loose connection on heater. Seated connector and the unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model MWNC565FW

Near Midlothian, VA 23112

Jerod R.

Job Details: 12/02/2022

"tested unit found unit was working as designed at this time , no codes or issues at this time"

We serviced a

WHIRLPOOL HOOD

Model KVWB606DSS3

Near Glen Allen, VA 23059

Kyle A.

Job Details: 12/02/2022

Cx complaint of buttont not working. Did confirm and adjusted warped mount. Unit now operates as designed.; ordrng 1 WPW10716813 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 12/02/2022

"Installed new heater, tested unit. Job complete"

We serviced a

JENNAIR DISHWASHER

Model JDTSS244GS0

Near Germantown, MD 20874

Roberto I.

Job Details: 12/02/2022

"CX complaint upper rack broke.Inspectred unit, found upper tracks separated. Replaced both tracks per sp W11296667. Parts and labor covered by S22916. Unit tested ok. Collected $120"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Vienna, VA 22181

Christian C.

Job Details: 12/02/2022

"Installed IM, shutofff arm, and gasket. When removing FC door found crack in liner to the door screws. Cx did not have old IM and new IM does not have front cover. Ordering FC door and IM front cover. Ship door to cx oversized part.; ordrng 1 WPW10289690 (IM front cover) and 1 LW10858419 (FC door)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Bristow, VA 20136

Demonte S.

Job Details: 12/02/2022

Installed the Control Board. Tested the unit. Unit is working properly.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Annandale, VA 22003

Lloyd B.

Job Details: 12/02/2022

Cx complained the rf burner would only stay on high. Inspected the unit and found a bad switch. Also there are burn marks on the element. Unit needs switch and element.; ordrng 1 WP3149400 (switch)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Woodbridge, VA 22193

Demonte S.

Job Details: 12/02/2022

Installed Control Board. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model MHW6630HC3

Near Lusby, MD 20657

Shane B.

Job Details: 12/02/2022

installed bellows and tested unit for cx. unit compeleted cycle with no issues. no error codes were saved before or after service cycle. unit is working as designed.

We serviced a

KITCHENAID FREEZER

Model KRSC503ESS00

Near Haymarket, VA 20169

Daniel J.

Job Details: 12/02/2022

complaint weak cooling in freezer removed evap cpver pne bar and linelet line frosted other coils no frost pattern waited with evap cover back on and door closed checked again after ten mins no change ordering fresh food evap aand compressor uv drier informed customer 600 for labor on return customer believes they might be within the 5 year window will contact kitchenaid; ordrng 1 W10779331 (compressor) and 1 WPW10239732 (fresh foodds evap) and 1 WPW10143759 (uv drier) and 1 w11506635 (process stub)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Midlothian, VA 23112

Jerod R.

Job Details: 12/02/2022

"tested unit found unit had bad strike , replaced and tested unit is now fully functional"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near ,

Jason T.

Job Details: 12/02/2022

"Cx complaint, ice freezes together in the bucket, not dispaensing the cubed-crushed ice, also the cabinet is offset. Found ice door not closing properly allowing warm air to migrate and freeze the cubes, also the leveler needs replaced, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WPW10577864 (door-ice) and 2 WPW10141622 (leveling leg)s"

We serviced a

IKEA REFRIGERATOR

Model IRT134FDW00

Near Columbia, MD 21044

Eric W.

Job Details: 12/02/2022

"cx complaint not cooling are the lights turning confrim the complaint pulled unit out unit had some r134 inside of it, replaced drier with uv dye drier vacum out the remaning r134 in unit and filled unit with 4.09oz of r134 plugged unit in and everything started to cool just fine"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Williamsburg, VA 23185

Lucas R.

Job Details: 12/02/2022

"cx complaint unit not heating, checked unit found open element, verified 240vac to element, replaced element, tested unit working as designed"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Manassas, VA 20109

Demonte S.

Job Details: 12/02/2022

Installed the Hot Water Valve. Tested the unit. No Leaks. Unit is working as Designed.

We serviced a

KITCHENAID RANGE

Model KSEG700ESS2

Near McLean, VA 22101

Jason A.

Job Details: 12/02/2022

CX complaint OVEN doesnt maintain temps. Measure sensor resistance &test mode shows temp is 84F & unit has not been used since last night. Display sections are not working. See SDpics. CX on vacation Jan2 to March5 > JJ; ordrng 1 W11105615 (Display) and 1 LOOK (LOOK) and 1 CXonvacationJan2toMarch5 (CX on vacation Jan2 to March5)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Herndon, VA 20171

Christian C.

Job Details: 12/02/2022

Installed adjuster kit. Tested rack. No issues. Had cx test as well.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Brogue, PA 17309

Drew B.

Job Details: 12/02/2022

replaced all parts and no issues checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 12/02/2022

"Cx complaint, no-cool installed parts to complete the repair, vacuumed and charged with 68 grams of R600A. Verified proper sor flow, cooling-freezing...working as designed.; ordrng 1 R600A (R600A JT VS) and 1 LOOK (LOOK) and 1 W11109499 (drier-tube JT VS), used 1 R600A (R600A), and 1 W11109499 (DRIER-TUBE) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Ocean View, DE 19970

Michael E.

Job Details: 12/02/2022

CX complain t: not filling properly. Tested and verified complaint. I found the unit is barely filling on auto sense. Ordering control and pressure switch hose. Scheduled return visit for 12/9 PM; ordrng 1 W10846364 (hose) and 1 W11498190 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Washington, DC 20016

Samuel R.

Job Details: 12/02/2022

called office and cx could not cofirm where unit is.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Earlysville, VA 22936

Eric F.

Job Details: 12/02/2022

"Confirmed cx complaint unit not cooling properly. Found evidence of water under pantry UI. Unit design is known issue, water in pantry UI can cause a number of other symptoms with the unit that might not be related to those components. Unplugged UI, power cycled unit. Instructed cx to observe unit over the weekend and see if temps return to normal and to call back if not. If there are no issues Cx is to let pantry UI dry for a week, plug it in and power cycle unit, will call back if any further issues afterwards."

We serviced a

WHIRLPOOL WASHER

Model WFW96HEAW0

Near Bethesda, MD 20814

Samuel R.

Job Details: 12/02/2022

replaced parts ordered and tested unit.now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Halethorpe, MD 21227

Alexander D.

Job Details: 12/02/2022

cx complaint water dripping out of dispenser and ice falling out of chute onto floor. inspected unit and verified complaint. can see streak running down front of door. cx said he usually checks ice chute after hes done dispensing ice and its empty but ice falls out later. found hairline crack in door waterline and ice door not sealing. ordering fz door and ice container. need 2 tech to hold door up while feeding waterline and harness thru hinge. advised cx door will be shipped directly to his house and to call office to schedule return visit after inspecting for damages. cx understands.; ordrng 1 LW10918659 (fz door) and 1 WPW10558424 (ice container) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Woodbine, MD 21797

Marc M.

Job Details: 12/02/2022

orifice holder and orifice sent are clearly a natural gas fitting where as the fittings installed on the unit currently are the appropriate propane fittings. contacted techline to discuss what led to the decision to replace the orifice/orifice holder as unit appears to be operating as any normal unit would. contacted techline to send pics of flames sizes on both 'hi' and 'lo'. per bruce at techline unit is in fact opperating as designed and parts will not be needed. if cx has any further concerns with unit function she may contact WP cx service with file number.

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW0

Near Springfield, VA 22151

Lloyd B.

Job Details: 12/02/2022

"Cx complained of wet clothes. Inspected the unit and found in diagnostics, the unit barely drained. There was a shirt stuck in the drain hole. Removed tub, removed shirt and tested and it now fills, washes and drains. There is a crack in the agitator. Unit needs new agitator; ordrng 1 W10752283 (agitator)"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/02/2022

"cx complaint noise when operating, checked unit found bowed cabinet causing drum to hit cabinet while spinning, straighten cabinet, tested, working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF305ESS00

Near Washington, DC 20011

Samuel R.

Job Details: 12/02/2022

cx complaint unit door handle is loose and ice maker wont stop making ice.found bail arm to be fallen reinstalled bail arm.tightend handle unit is now good

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Milford, DE 19963

Frederick R.

Job Details: 12/02/2022

"CX complaint is WM spins only. Inspected/tested and found unit has a faulty actuator. U;on further inspection found gearcase oil sprayed all over components under outer tub. Orderdering. Gearcase, actuator, motor, capacitor, splutch belt. This will be a 2ct gearcase job; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W11239857 (belt) and 1 W11428524 (capacitor) and 1 WPW10427633 (pulley shield) and 1 W10721967 (splutch) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Norfolk, VA 23513

Carl A.

Job Details: 12/02/2022

replaced all aprts tested and calibrated unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFW2055FRZ00

Near Arlington, VA 22203

David J.

Job Details: 12/02/2022

Cx complaint unit not making ice. Found filter to be jammed into filter head causing no water to pass through and be dispensed. Removed filter and now water comes out at proper pressure. Other complaint was ice maker does not produce ice. Inspected and found arm had popped out in the off position. Re installed arm and turned ice maker on. Unit needs a filter head and filter. Possible ice maker but told Cx to let us know in 24 hours. Quoted Cx for filter head and filter repair. Cx paid 120.00 for service call ; ordrng 1 W10844267 (Filter head) and 1 EDR1RXD1 (Water filter)

We serviced a

JENNAIR REFRIGERATOR

Model JFC2290REY

Near New Market, MD 21774

Marc M.

Job Details: 12/02/2022

installed compressor and filter drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged unit with 5.00oz of 134a and tested. unit developed full frost pattern on evap and now checks good.

We serviced a

KITCHENAID DBL WALL OVEN

Model KEMS309BSS00

Near Arlington, VA 22207

David J.

Job Details: 12/02/2022

CX complaint microwave will sporadically heat. Arrive today and tested unit and found the timer starts and turntable start spinning after about 20 seconds the light stay on but the timer sticks at a certain time and the turntable stops moving. Went into diagnostic mode and had no error codes for oven or microwave. Ran microwave for about two minutes without turning off and the F1E5 error code displayed. Returning with control and mag thermostat. CX owes labor on return visit.; ordrng 1 W10915648 (Microwave control) and 1 W11233913 (Mag sensor) and 1 W11568584 (Thermostat)

We serviced a

IKEA REFRIGERATOR

Model IRT134FDW00

Near Columbia, MD 21044

Eric W.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HV07

Near Goldsboro, PA 17319

Fred G.

Job Details: 12/02/2022

arrived to cx home to find the microwave has been swapped out with a new one. unit checks good.

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