We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Glenn Dale, MD 20769
Alexander D.
Job Details: 06/13/2022
"replaced manifold. tested unit. used soapy water to check connections under unit, no leaks found. used gas sniffer to check for leaks coming out of burners, none found. put gas sniffer at base of connections coming thru bottom of cabinet and its detecting a leak there, pic saved. advised cx to have gas plumber come back out to correct leak in supply line below shutoff and call back if theres any issues with unit. cx understands. unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Chester, VA 23831
Chris B.
Job Details: 06/13/2022
replaced control applied epoxy thawed unit now working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC400ESS00
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 06/13/2022
"ice mkaer not working at all, cks test#193 i/m relay .. ice modudle not receives power from main board, cks connectior j1 to j2 white wire to purple 120vac, faulty wires on the ice maker, order part CX WILL CALL THE OFFICE TO MAKE PAYMENT; ordrng 1 W10312698 (harns-wire)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUI75X15HZ00
Near Arlington, VA 22207
Emmanuel R.
Job Details: 06/13/2022
"Cs icemaker not making ice, I found that the water valve is restricted not allowing sufficient water into the unit it humms really loud it it only trickles water in. ice bin therm. omed out ok, Recirc.pump ok , water is freezing thin sheet of ice. Ordering water water. customer owes for labor on return visit; ordrng 1 WPW10217918 (valve)"
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPS01
Near Virginia Beach, VA 23454
Jason T.
Job Details: 06/13/2022
"Cx complaint, slow ice production, verified inlet valve failure during factory diagnostic test. Ordering part to complete the repair, scheduling return visit for Monday 06-20-22, cx agreed. ; ordrng 1 W10897719 (Inlet Valve)"
We serviced a
WHIRLPOOL RANGE
Model KVWB400DSS4
Near Woodbridge, VA 22192
Lloyd B.
Job Details: 06/13/2022
"Cx complained the lights did not work. Inspected the unit and found they were off but, if the harness was moved, the lights came on. The connector was backing out of the harness. Pushed it back in and reconnected and the lights now work. Job complete If cx calls back, order 1 W11493395 led"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 06/13/2022
cx complaint units cooktop was not reinstalled perfectly on last visit. just adjusted the mounting scress and pushed cooktop back into its place and unit is now good to go and cx is happy.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Columbia, MD 21046
Eric W.
Job Details: 06/13/2022
special project s17304 installed new element
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Vienna, VA 22181
Christian C.
Job Details: 06/13/2022
"Cx complaint RC section frosting in the back. Inspected unit found both evaps frosted over. Defrosted both evaps. RC evap has signs of refrigerant leak mastic tape dissolved and copper tubing corroded. Ordering controls, ui, compressor, and RC evap. Needs SS tech 3-count.; ordrng 1 W10849460 (ui) and 1 W10830278 (power board) and 1 W10843055 (main control) and 1 W10832994 (compressor) and 1 WPW10143759 (drier) and 1 WPW10608485 (RC evap) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW3
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 06/13/2022
"Cx complaint the unit doesn't completely drain all water. Entered into diag and found no error codes. Ran test cycle and found the drain pump comes on but has very slow drain and the it remains on during entire drain cycle. Accessed pump and removed all water, replaced pump using pre-id parts, ran test cycle and the unit completed cycle and removed all water. Unit checks good"
We serviced a
WHIRLPOOL OVEN
Model KSGB900ESS5
Near Silver Spring, MD 20904
Dustin F.
Job Details: 06/13/2022
"Cx Complaint: Preheat intermitantly takes absurd time to heat the ovenhad 215 Ohms at orange to blue and 218 ohms at orange to black at the gas valvueReplaced Main Control Board and DSI board, problem still persists. Discovered the bottom of the Bake Ingiter cover is warped, possbily putting pressure on the burner for the oven and interrupting service. Ordering new defuser flame W10323077 and Burner oven Cover W10764654. Parts Not In Stock; ordrng 1 W10323077 (Defuser Flame) and 1 W10764654 (Burner Oven)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Selbyville, DE 19975
Michael E.
Job Details: 06/13/2022
CX complaint: filter stuck and damper making bad sound. Tested and verified complaint. I was able to get filter out but the housing will not bring the new filter into position. Also damper is struggling and making a loud sound. Ordering damper and filter housing. Cannot reschedukle due to BO parts.; ordrng 1 WPW10394053 (housing) and 1 W11236851 (diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Virginia Beach, VA 23455
Jason T.
Job Details: 06/13/2022
"Cx complaint, no ice production, tested all circuits, verified vac voltage, found icemaker stuck in harvest mode. Installed pre-i'd icemaker, verified fill-harvest, working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Palmyra, VA 22963
Kyle A.
Job Details: 06/13/2022
Cx complaint of unit not washing. Unit reads 8.9 ohms on wash motor. Motor is only receiving 3vac. Will need to return with control and pre id pump ; ordrng 1 W11305308 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/13/2022
"unit with failed adjusters, must replace to enable proper use of top rack and leak issues.; ordrd 1 W10712395 (adjuster)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Dumfries, VA 22026
Robert W.
Job Details: 06/13/2022
CX Complaint is the unit is shaking and making loud noise leaking water from front . Ran diag and found no error codes ran unit in diag and found no noise and unit running properly. added clothes to unit and ran a quick wash to see wha unit is doing. checked suspension all looks good found the vibration coming from being on pedistal advise CX that being on second floor without a solid floor unit will have vibration also found the supply line to dispenser has come loose causing water to leak secured supply line and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFXS25RYMS1
Near Falls Church, VA 22043
Emmanuel R.
Job Details: 06/13/2022
"Cs Water in leaking from the bottom of unit, confirmed complaint. Found the floor of the freezer to have a large sheet of ice and drain is frozen over too. I noticed customer has a large amount of food in the freezer not allowing door to close properly. I defrosted freezer and cleared drain, advised customer that doors need to be able to close properly. Heater element does turn on unit is defreezing ok."
We serviced a
MAYTAG WASHER
Model MHW5500FC1
Near Marriottsville, MD 21104
Marc M.
Job Details: 06/13/2022
cx complaint unit not proceeding thru cycle. inspected unit and found f3e1 error. found unit to drain an fill as normal however the pressure switch is failed and not demonstrating proper water level. unit will need parts.; ordrng 1 W11201286 (acu) and 1 WPW10448876 (switch-wl)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near Ashton-Sandy Spring, MD 20861
Robert L.
Job Details: 06/13/2022
"knocked and cx answered said technican was out at 8:15 this morning from bray and scarf, she never called whirlpool but did have missed appointment from bray , seeems as if BRAY is calling whirlpool for cx and coming out to fix units ..... canceling call"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Powhatan, VA 23139
Chris B.
Job Details: 06/13/2022
cx complaint unit will not wash inspeceted unit confirmed cx complaint found bad winding in sump unit will not wash dishes ordering sump W11416363; ordrng 1 W11416363 (sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Chester, VA 23831
Chris B.
Job Details: 06/13/2022
replaced control applied epoxy thawed unit now working as desighned
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Richmond, VA 23226
Joseph D.
Job Details: 06/13/2022
"unit with failed reservoir drain pump, must replace; ordrng 1 W11539855 (reservoir drain pump)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Berlin, MD 21811
Michael E.
Job Details: 06/13/2022
Replaced heat element as per previous diagnosis.Tested unit and it is now wowrking properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Bethesda, MD 20817
Julian H.
Job Details: 06/13/2022
CX complaint about door difficult to open removed toekick and noticed that top part was bend as well noticed that insulation behind was wet put unit on test mode error f9e1 diverter loosing position let auot test run diverter motor leaking need asm since diverter doesnt come with seals CX PIF; ordrng 1 W10805015 (pump&motor)
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Alexandria, VA 22310
David J.
Job Details: 06/13/2022
CX complaint cracked glass. Arrived and inspected unit and found all the glass had been removed off the cooktop with the cooktop still in the counter. Customer had advised me he was told to remove the glass from the cooktop. Went to install glass cooktop as stated in ticket. CX said that he wanted all the burners replaced because of the insulator was damaged from removing the glass. The springs on user interface were also tampered with and seem to be pulled up. Spoke with Office and Mark and sent pictures. Customer did not want anything installed until these things were figured out.; ordrng 1 Wpw10396615 (User interface control) and 1 Wpw10396549 (Right front burner) and 1 W10396547 (Hot plate burner) and 1 Wpw10396548 (Left front and rear burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, MD 20794
Eric W.
Job Details: 06/13/2022
cx complant of unit making noise found the noise is the damper; ordrng 1 W11317276 (damper)
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 06/13/2022
cx complaint units cooktop was not reinstalled perfectly on last visit. just adjusted the mounting scress and pushed cooktop back into its place and unit is now good to go and cx is happy.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Charlottesville, VA 22902
Kyle A.
Job Details: 06/13/2022
Cx conplaint of unit not completing wash cycle. Did confirm and found unit producing an f11 code and a fdl error. Found unit would only lock 1 out of 4 tries. Will need to return with control for f11 error and the lock for the fdl.; ordrng 1 W11574590 (Control) and 1 W11035628 (Door lock)
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near ,
Robert A.
Job Details: 06/13/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM02
Near Herndon, VA 20171
Richard B.
Job Details: 06/13/2022
"CX complant. Gasket dont seal. Inspected unit and found gasket dosent stay seated in groove. Seated new gasket and heated to fluff so gasket can seal. Advised to leave unit alone for two hours. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Mount Joy, PA 17552
Justin L.
Job Details: 06/13/2022
cx complaint unit leaking from valves. was able to access unit and found that the valve was leaking from the hot side. will need a second technician to remove the dryer to acces the valve. contacted office and spoke to ML setting return for Wed 6/15/22; saved tckt
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Round Hill, VA 20141
Daniel J.
Job Details: 06/13/2022
left front burner nit igniting when know is switched but will ignite when other knobs are moved into postion order harness repaced module same issuse; ordrng 1 W10868533 (harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Virginia Beach, VA 23455
Jason T.
Job Details: 06/13/2022
"Cx complaint, no ice production, tested all circuits, verified vac voltage, found icemaker stuck in harvest mode. Installed pre-i'd icemaker, verified fill-harvest, working as designed."
We serviced a
JENNAIR RANGE
Model JGRP436HL01
Near Crownsville, MD 21032
Alexander D.
Job Details: 06/13/2022
"replaced dsi board, tested and same issue. replaced acu, same issue, continuing to spark after ignition only on bake burner. checked bake orifice and it has 125 printed on it, should be correct. must be an issue with ignitor. also to check orifice i moved ignitor and burner asm off to the side exactly how service manual stated and after putting it back im not getting spark to burner anymore. ordering ignitor and convserion kit in case needed. call cx to schedule return visit once we have eta on parts; ordrng 1 W11355922 (bake ignitor) and 1 W11428599 (conversion kit)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Berlin, MD 21811
Michael E.
Job Details: 06/13/2022
Replaced heat element as per previous diagnosis.Tested unit and it is now wowrking properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Arlington, VA 22207
Emmanuel R.
Job Details: 06/13/2022
"Cs unit is making noise, noise must be coming after a few loads when unit is really hot, squealing and vibration. Roller wheels and belt tensioner bearings are making excessive noise. Ordering rollers and tensioner.; ordrng 4 WPW10314173 (roller wheels)s and 1 W10837240 (idler pulley)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Suffolk, VA 23435
Anthony D.
Job Details: 06/13/2022
"cx complaint food freezing in crisper, checked unit found rc at 36 degrees and fc at -3 degrees found thermistors in range according to tech sheet. also found gap in rc liner allowing air to leakin rc applied silicone adheasive to gap to solve issue, unit working as designed.; ordrng 1 482338 (adheasive), used 1 482338 (adheasive) from stock"
We serviced a
MAYTAG WASHER
Model MHW7000XW0
Near Washington, DC 20015
Roberto I.
Job Details: 06/13/2022
"Cx unable to talk to me, busy in a meeting. Housekeeper didn't know anything about payments, she tried several times to get in touch with her but no luck. I didn't leave quote and I didn't collected svc. Looks like the unit needs new bellow. If the cx calls in and we have to quote the repair on the phone, this should be for bellow WPW10237493 replacement.; ordrng 1 WPW10237493 (bellow)"
We serviced a
JENN-AIR RANGE
Model JES1750FS2
Near Herndon, VA 20170
Richard B.
Job Details: 06/13/2022
"CX complant. After last service switches on right side were reversed. Reversed switches on right side of cooktop and tested unit. All functions line uop now, Job completed, RB"
We serviced a
WHIRLPOOL DRYER
Model MED5500FW0
Near Hummelstown, PA 17036
Justin L.
Job Details: 06/13/2022
cx complaint f1e1 error code another company diagnosed control. was able to access unit and cx had control ready and asked me to install. quoted them for service and labor and installed control. tested unit and unit now operates as designed collected full amount via check
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Edgewater, MD 21037
Kevin P.
Job Details: 06/13/2022
"cx complaint water leaking out of ice maker persistently overfilling, ordering ice maker, fill valve, and u.i. all parts @ trbls; ordrng 1 W11579560 (ice maker) and 1 W11482383 (valve) and 1 W11405309 (u.i.)"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Round Hill, VA 20141
Daniel J.
Job Details: 06/13/2022
left front burner nit igniting when know is switched but will ignite when other knobs are moved into postion order harness repaced module same issuse; ordrng 1 W10868533 (harness)
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Arlington, VA 22213
Emmanuel R.
Job Details: 06/13/2022
"sr-7733868221 techline, Tried to replaced the motor but the new motor has a blue wire going in place of where the belt switch goes, tried calling techline for help but they couldnt do anything for me. part# matches and its almost identical besides that blue wire , the old motor doesnt have that wire. I was asked to put this into parts research, i took plenty of pics, i had to put the old motor back with the new blower wheel since the old wheel doesnt survive disassembly. Customer is very understanding but still wants to have the work done.; snapped 3 QuickPics"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Edgewater, MD 21037
Kevin P.
Job Details: 06/13/2022
"cx complaint water leaking out of ice maker persistently overfilling, ordering ice maker, fill valve, and u.i. all parts @ trbls; ordrng 1 W11579560 (ice maker) and 1 W11482383 (valve) and 1 W11405309 (u.i.)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Washington, DC 20003
Shawn D.
Job Details: 06/13/2022
inspected unit for bad heater and confirmed bad heater. replaced heater then tested no leaks. unit is good
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Easton, MD 21601
Jonathon C.
Job Details: 06/13/2022
"cx complaint, unit not completing cycke. replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Richmond, VA 23221
Joseph D.
Job Details: 06/13/2022
"unit with drain errors, long drain, found heat element leaking undrneath and tripping float valve. unit now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC
Near Hagerstown, MD 21740
Danny R.
Job Details: 06/13/2022
cx not here waited 10 and left; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS1
Near Davidsonville, MD 21035
Kevin P.
Job Details: 06/13/2022
"installed new sump assembly and lower spray arm, unit tests good, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Ashburn, VA 20148
Ezra M.
Job Details: 06/13/2022
"cust thought unit still in 1 year warrant, did not realize it had been more than a year, refused further service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ03
Near Richmond, VA 23237
Thomas B.
Job Details: 06/13/2022
Cx complaint unit is not working properly inspected unit found doors all sorts of out of wack found screw on bottom right hinge is broken recommended replacing cx declined requested to adjust to best of my abilities adjusted door got it almost perfect tested and inspected for proper use unit now functions normally charged 120.00 service call cx paid in cash labeled in cash bag
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS1
Near Davidsonville, MD 21035
Kevin P.
Job Details: 06/13/2022
"installed new sump assembly and lower spray arm, unit tests good, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Richmond, VA 23230
Thomas B.
Job Details: 06/13/2022
Cx complaint unit is not working properly inspected unit found the heater sent is not the correct one for model took quick pics of the element and connections this element does not wrap around makes a U shape and only goes up to the connection on one side took quick pics; ordrng 1 WPW10316428 (heater)
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near McLean, VA 22101
Emmanuel R.
Job Details: 06/13/2022
"Cs flap at the top of the freezer section is broken, confirmed complaint the air deflector on the top of the freezer is not sticking to the roof of the freezer, its hanging down and hitting the door when you close it. The sticky double sides tape is defective, air deflector is not functioning as designed. Ordering air deflector, Also leveled unit because customer was complaining about the doors not aligning correctly. I adjusted the feet and aligned the door to the best of my ability.; ordrng 1 W10710400 (deflector)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Manakin-Sabot, VA 23103
Kyle A.
Job Details: 06/13/2022
"K134zr0ap1 Cx complainy of water print missing from the dispenser, missing shelf support and of torn gaskets. Did confirm and found missing brakey, missing print , and torn gaskets wipp need to return to replace.; ordrng 1 W10817921 (Stud) and 1 W11251709 (Water pad) and 2 W10917313 (Gaskets)s"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS05
Near Reston, VA 20191
Richard B.
Job Details: 06/13/2022
"CX complant. Bulb not working.after repair. Prior diagnosis found bulb was needed, Installed bulb and cycled power, Lights working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/13/2022
"cx complaint tapping noise when opening door, sizzling noise, burning smell....found noise from FC evap area changes when door is opened, removed all labels from harness and relocated wires, took over 30 minutes and still no full frost pattern but top rung sticky, sizzl from defrost actually working now, called tech line 7733871748.... unit operating as designed, cx to record any further noise concerns"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Bristow, VA 20136
Demonte S.
Job Details: 06/13/2022
Inspected the unit. Found that the cx is saying that the Refrigerator Right Door Gasket is ripping. Checked the Door Gasket. Found that the lower Gasket is splitting. Unit needs Door Gasket. ; ordrng 1 W10830274 (Whirlpool Refrigerator Door Gasket)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Stevensville, MD 21666
Jonathon C.
Job Details: 06/13/2022
"replaced heater, per special project. tested unit, unit working as designed, job is complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Camden, NC 27921
Branden R.
Job Details: 06/13/2022
"cx complaint unit not washing clothes , checked unit found bad actuator on unit not allowing unit to changed from spin to actuate . replaced with new actuator and tested unit is now running as designed . cx agreed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Richmond, VA 23230
Thomas B.
Job Details: 06/13/2022
Cx complaint unit is not working properly inspected unit found the heater sent is not the correct one for model took quick pics of the element and connections this element does not wrap around makes a U shape and only goes up to the connection on one side took quick pics; ordrng 1 WPW10316428 (heater)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Jason A.
Job Details: 06/13/2022
CX complaint FRIGE not dispensing ice. Found ice bin full / ice door opens / auger motor runs. Ice block in chute & ice bin locked in. Used steam gun to clear ice block. Test ice cubed / crushed works > JJ
We serviced a
JENN-AIR HOOD
Model JXW8536HS
Near Fairfax Station, VA 22039
Lloyd B.
Job Details: 06/13/2022
"Cx complained the leds would flicker. Inspected the unit and found now the lights though recieving power, no longer turn on. There is a vid of the flickering. Unit needs new led panel; ordrng 1 W11321564 (panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Fort Washington, MD 20744
Robert A.
Job Details: 06/13/2022
"I came to install the ordered parts. When I removed the ice from the evap I found the defrost connector was disconnected as well as the eap fan. I have seen this multiple times, I believe the position of the evap harness rest on the evap is causing the connectors to seperate. When ice forms inside the connector I think the ice is causing the connectors to seperate. I positioned the connector higher away from contact with the evap with a loose zip tie. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Vienna, VA 22181
Christian C.
Job Details: 06/13/2022
"Cx complaint RC section frosting in the back. Inspected unit found both evaps frosted over. Defrosted both evaps. RC evap has signs of refrigerant leak mastic tape dissolved and copper tubing corroded. Ordering controls, ui, compressor, and RC evap. Needs SS tech 3-count.; ordrng 1 W10849460 (ui) and 1 W10830278 (power board) and 1 W10843055 (main control) and 1 W10832994 (compressor) and 1 WPW10143759 (drier) and 1 WPW10608485 (RC evap) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Hanover, PA 17331
Bernard M.
Job Details: 06/13/2022
"Cx complaint unit makes noise. When arrived cx said it makes noise when the icemaker is on because they had it off and turned it on right before I arrived. Dispensed water and the unit sounds normal. Ran test 25 and the icemaker made buzzing sounds when filling. Ordering inlet valve, once part is in contact cx to reschedule.; ordrng 1 W11548535 (inlet valve)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near McLean, VA 22102
Jason A.
Job Details: 06/13/2022
CX complaint WASHER leaves black grease marks on fabrics. Damaged exterior cabinet. New cabinet also dented - see SDpics. Called office. If cabinet arrives damaged again ship to warehouse for inspection & 2nd tech will deliver. Replaced gearcase after cleaning grease. Manual agitate & spin. Test cold & hot water lines. Calibrate & ran test wash. Start NORMAL cycle & unit is advancing. NO LEAKS > JJ; ordrng 1 W10676680 (cabinet white - openb box & inspect if damage)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Washington, DC 20003
Shawn D.
Job Details: 06/13/2022
replaced front panel glass and put name plate on and door seems good no defects that i can see. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Bristow, VA 20136
Demonte S.
Job Details: 06/13/2022
Inspected the unit. Found that the cx is saying that the Refrigerator Right Door Gasket is ripping. Checked the Door Gasket. Found that the lower Gasket is splitting. Unit needs Door Gasket. ; ordrng 1 W10830274 (Whirlpool Refrigerator Door Gasket)
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW0
Near Palmyra, PA 17078
Justin L.
Job Details: 06/13/2022
cx complaint of ticking noise. was able to access unit and found F7E6 motor fault. ran diagnostic cycle and found unit to make noise during agitation. removed top and found whole basket agitating. inspected under unit and found failed actuator which in turn is causing wear on other parts. ordering parts for repair and spoke to TR and setting rteurn for wed 6/15/22; schdld next appmnt for 6/15 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFXS25RYMS1
Near Falls Church, VA 22043
Emmanuel R.
Job Details: 06/13/2022
"Cs Water in leaking from the bottom of unit, confirmed complaint. Found the floor of the freezer to have a large sheet of ice and drain is frozen over too. I noticed customer has a large amount of food in the freezer not allowing door to close properly. I defrosted freezer and cleared drain, advised customer that doors need to be able to close properly. Heater element does turn on unit is defreezing ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Hanover, PA 17331
Marc M.
Job Details: 06/13/2022
cx complaint unit still not cooling after ss repair. inspected unit and found that there is no remaininng 134a in the system at all. found compressor completely in 30 inhc vacuum and high side with zero 134a pressure driven onl yby the compressor action when running. unit will nee dful 3 count ss.; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Annapolis, MD 21401
Kevin P.
Job Details: 06/13/2022
installed and tested new element per service pointer. job complete
We serviced a
JENN-AIR RANGE
Model JES1750FS2
Near Herndon, VA 20170
Richard B.
Job Details: 06/13/2022
"CX complant. After last service switches on right side were reversed. Reversed switches on right side of cooktop and tested unit. All functions line uop now, Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Georgetown, DE 19947
Andrew W.
Job Details: 06/13/2022
Cx stated unit has already been repaired. verified model/serial number. no services rendered. unit is working as designed. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Aldie, VA 20105
Carl R.
Job Details: 06/13/2022
Food Freezing in Refrigeration Section - Refrigerator. Opened refrigerator and removed lower shelves to get to crisper wire harness and removed door. Removed crisper unit to access harness. Removed 2 plastic fastners. Removed the screws at the bottom of the crisper removed the 2 plastic covers and installed the new harness. Installed all parts that was removed unit working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC
Near Hagerstown, MD 21740
Danny R.
Job Details: 06/13/2022
cx not here waited 10 and left; saved tckt
We serviced a
WHIRLPOOL DRYER
Model MED6630HC1
Near Purcellville, VA 20132
Daniel J.
Job Details: 06/13/2022
noise from dryer installed new pulley replaced front two supports from van stock tested noise still present noise coming from near motor; ordrng 1 W11086656 (motor) and 1 WP3387747 (heater) and 2 WPW10314173 (support)s
We serviced a
WHIRLPOOL COOKTOP
Model KICU509XBL00
Near Alexandria, VA 22310
David J.
Job Details: 06/13/2022
CX complaint cracked glass. Arrived and inspected unit and found all the glass had been removed off the cooktop with the cooktop still in the counter. Customer had advised me he was told to remove the glass from the cooktop. Went to install glass cooktop as stated in ticket. CX said that he wanted all the burners replaced because of the insulator was damaged from removing the glass. The springs on user interface were also tampered with and seem to be pulled up. Spoke with Office and Mark and sent pictures. Customer did not want anything installed until these things were figured out.; ordrng 1 Wpw10396615 (User interface control) and 1 Wpw10396549 (Right front burner) and 1 W10396547 (Hot plate burner) and 1 Wpw10396548 (Left front and rear burner)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Jason A.
Job Details: 06/13/2022
CX complaint FRIGE not dispensing ice. Found ice bin full / ice door opens / auger motor runs. Ice block in chute & ice bin locked in. Used steam gun to clear ice block. Test ice cubed / crushed works > JJ
We serviced a
WHIRLPOOL WASHER
Model NTW4631BQ0
Near Newport News, VA 23607
Lucas R.
Job Details: 06/13/2022
"upon arrival, cx cancelled appt. after informing of fees."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Charlottesville, VA 22902
Kyle A.
Job Details: 06/13/2022
Cx conplaint of unit not completing wash cycle. Did confirm and found unit producing an f11 code and a fdl error. Found unit would only lock 1 out of 4 tries. Will need to return with control for f11 error and the lock for the fdl.; ordrng 1 W11574590 (Control) and 1 W11035628 (Door lock)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Hampton, VA 23666
Lucas R.
Job Details: 06/13/2022
"cx checkd unit found blower housing clogged with and debris, cleaned housing, advised cx to clean lint trap every use, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/13/2022
"cx complaint tapping noise when opening door, sizzling noise, burning smell....found noise from FC evap area changes when door is opened, removed all labels from harness and relocated wires, took over 30 minutes and still no full frost pattern but top rung sticky, sizzl from defrost actually working now, called tech line 7733871748.... unit operating as designed, cx to record any further noise concerns"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Easton, MD 21601
Jonathon C.
Job Details: 06/13/2022
need second tech for repair.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 06/13/2022
Cx had a unit that needed the upgraded heater. Installed new element and the unit shall heat and not leak. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Martinsburg, WV 25403
Danny R.
Job Details: 06/13/2022
unti was in range for elelkemt replave under s code installed checked out no leaks checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Hanover, PA 17331
Bernard M.
Job Details: 06/13/2022
"Cx complaint unit makes noise. When arrived cx said it makes noise when the icemaker is on because they had it off and turned it on right before I arrived. Dispensed water and the unit sounds normal. Ran test 25 and the icemaker made buzzing sounds when filling. Ordering inlet valve, once part is in contact cx to reschedule.; ordrng 1 W11548535 (inlet valve)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Port Deposit, MD 21904
Alexander W.
Job Details: 06/13/2022
CX stated unit is vibrating while in use tested inspected and verified cx complant installed parts per previous diag found unit is still vibrating found turn table motor is defective causing vibrations. ordering motor cannot resched at this time due to SO part.; ordrng 1 W10642989 (turn table motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM02
Near Herndon, VA 20171
Richard B.
Job Details: 06/13/2022
"CX complant. Gasket dont seal. Inspected unit and found gasket dosent stay seated in groove. Seated new gasket and heated to fluff so gasket can seal. Advised to leave unit alone for two hours. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near McLean, VA 22102
Jason A.
Job Details: 06/13/2022
CX complaint WASHER leaves black grease marks on fabrics. Damaged exterior cabinet. New cabinet also dented - see SDpics. Called office. If cabinet arrives damaged again ship to warehouse for inspection & 2nd tech will deliver. Replaced gearcase after cleaning grease. Manual agitate & spin. Test cold & hot water lines. Calibrate & ran test wash. Start NORMAL cycle & unit is advancing. NO LEAKS > JJ; ordrng 1 W10676680 (cabinet white - openb box & inspect if damage)
We serviced a
WHIRLPOOL OVEN
Model KFGD500ESS04
Near Gainesville, VA 20155
Demonte S.
Job Details: 06/13/2022
Installed the Bake Ignitor to the Lower Oven. Pre Heated the Oven. Unit is working as Designed. ( Please see Sd Pictures if any questions.)
We serviced a
JENNAIR RANGE
Model JGRP436HL01
Near Crownsville, MD 21032
Alexander D.
Job Details: 06/13/2022
"replaced dsi board, tested and same issue. replaced acu, same issue, continuing to spark after ignition only on bake burner. checked bake orifice and it has 125 printed on it, should be correct. must be an issue with ignitor. also to check orifice i moved ignitor and burner asm off to the side exactly how service manual stated and after putting it back im not getting spark to burner anymore. ordering ignitor and convserion kit in case needed. call cx to schedule return visit once we have eta on parts; ordrng 1 W11355922 (bake ignitor) and 1 W11428599 (conversion kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hurlock, MD 21643
Jonathon C.
Job Details: 06/13/2022
"cx complaint, unit not completing cycle. instructed cx on proper use on my previous visit. initial test found no stored. codes. also noticed one of the valves was off. tested unit, got an F8E1 error for long fill which coulkd cause the current issue. as stated on last visit, the basket/gearcase seems out of round. i adjusted the watervalve, instructed cx to try the unit, if issue persists, order Basket (W11513243) and gearcase (W11449840)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Hanover, PA 17331
Marc M.
Job Details: 06/13/2022
cx complaint unit still not cooling after ss repair. inspected unit and found that there is no remaininng 134a in the system at all. found compressor completely in 30 inhc vacuum and high side with zero 134a pressure driven onl yby the compressor action when running. unit will nee dful 3 count ss.; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Stevensville, MD 21666
Jonathon C.
Job Details: 06/13/2022
"replaced heater per special project. tested unit, unit working as designed, job is complete."
We serviced a
MAYTAG WASHER
Model MHW7000XW0
Near Washington, DC 20015
Roberto I.
Job Details: 06/13/2022
"Cx unable to talk to me, busy in a meeting. Housekeeper didn't know anything about payments, she tried several times to get in touch with her but no luck. I didn't leave quote and I didn't collected svc. Looks like the unit needs new bellow. If the cx calls in and we have to quote the repair on the phone, this should be for bellow WPW10237493 replacement.; ordrng 1 WPW10237493 (bellow)"
We serviced a
WHIRLPOOL DRYER
Model MDE6400AYW
Near Carlisle, PA 17015
Bernard M.
Job Details: 06/13/2022
"Cx complaint unit won't start. Unit receives proper voltage into terminal. Bothe door switch and thermal fuse ohm out. Checked voltage at the timer and getting improper readings at the timer. The timer isn't sending enough voltage to the motor for it to start. Ordering timer, once part is in contact cx to reschedule; ordrng 1 WP33002855 (timer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Georgetown, DE 19947
Andrew W.
Job Details: 06/13/2022
Cx stated unit has already been repaired. verified model/serial number. no services rendered. unit is working as designed. job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Portsmouth, VA 23701
Anthony D.
Job Details: 06/13/2022
"cx complaint unit not draining checked unit found f8e1 long fill code and f9e1 long drain code, had cx assist in unstacking dryer to acess washer drain pump checked good at 20ohms water valves checked good reassembled washer restacked dryer with cx help ordering control and pressure sensor for return visit; ordrng 1 W11316246 (pressure switch) and 1 W11583890 (control)"