We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Powhatan, VA 23139
John P.
Job Details: 07/27/2023
Found control not accepting start pressed after performing calibration and test mode power cycled unit now functions
We serviced a
WHIRLPOOL COOKTOP
Model WFG320M0MS0
Near Lewes, DE 19958
Michael E.
Job Details: 07/27/2023
"CX complaint: cooktop flames too high. Tested and verified complaint. I found unit had not been converted to LP but the orfices for conversion were here so i went ahaed and converted all orfices and regulator for LP gas. Unit is now working properly. CX was not on site, only neighbor that let me in so i could not get the POP but serial number shows that this is a 23 model. Job is complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Chesterfield, VA 23832
John P.
Job Details: 07/27/2023
Checked unit found lower micro switch not being fully engaged adjusted switch assembly tested working as designed
We serviced a
JENN-AIR COOKTOP
Model JED3536GB01
Near Lewes, DE 19958
Michael E.
Job Details: 07/27/2023
CX complaint: glass not sitting all the way down. Tested and verified complaint. I found glass is mounted properly. The glass is tight to the metal lip under glass. Unit is mounted properly. I documented this in pics. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Richmond, VA 23225
Chris B.
Job Details: 07/27/2023
replaced sump tested unit insp for leaks unit working as desighned
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Lewes, DE 19958
Michael E.
Job Details: 07/27/2023
CX complaint: long dry times. Tested and verified complaint. Unit is heating anbd tumbling but failed the airflow test. I informed CX and recommended to have the venting cleaned out or replaced. Unit is working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Powhatan, VA 23139
John P.
Job Details: 07/27/2023
Installed suspension rods calibrated tested working as designed
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Glen Allen, VA 23059
Thomas B.
Job Details: 07/27/2023
Cx complaint unit is not working properly inspected unit found the motor making a noise removed and replaced tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Richmond, VA 23236
Chris B.
Job Details: 07/27/2023
cxc comp unit will not send water to im insp unit conf cx comp found 120v at valve when im in test mode im is working but valve will not send water to im found good pressure to valve unit will need valve W11455388 to complete repair; ordrng 1 W11455388 (valve)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Lititz, PA 17543
Justin L.
Job Details: 07/27/2023
Cx complaint left front burner has low flame. Was able to access unit and verify concern. Attempted to adjust valve but it was froze. Left front burner only goes 1 size or off. Ordering the manifold and once in office will need to contact cx to set return; ordrng 1 W10806878 (manifold)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Richmond, VA 23234
Chris B.
Job Details: 07/27/2023
cx comp unit will not cool insp unit conf cx comp apon arrival can hear comp locked up and is very hot unit will need comp kit SP W11634348 sealed system repair; ordrng 1 W11370574 (compressor) and 1 W11504420 (lock ring) and 1 W11504419 (lock ring)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Reading, PA 19608
Justin L.
Job Details: 07/27/2023
Cx complaint pantry ui not working. Was able to access unit and verify concern. Checked harness and found no breaks. Found shorted out UI control. Contactced parts and got auth to install pre-id. Installed and tested unit now operates as designed no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Richmond, VA 23235
Joseph D.
Job Details: 07/27/2023
Receipt connection to UI on control and you are now displaying properly working as designed
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Pasadena, MD 21122
Alexander D.
Job Details: 07/27/2023
"cx complaint unit not powering on. inspected unit and verified complaint. unit unplugged upon arrival. noticed green corrosion inside one of the terminals of outlet, pic saved. plugged unit in and it powered on, ran and heated. no errors stored. unplugged unit to show cx outlet, plugged it back in and it failed to power on. tested power supply at terminal block and L1-N is only getting 20v. if i push plug in outlet to the left it goes back to 120v and drops again when i let go. advised cx to call electrician to correct power supply.; ordrng 1 LOOK (LOOK(email))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Richmond, VA 23237
Chris B.
Job Details: 07/27/2023
replaced sump tested unit insp for leaks unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Market, MD 21774
Ricardo S.
Job Details: 07/27/2023
"Replaced ui board. reset power, unit tested and now the panel works fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QMS03
Near Burtonsville, MD 20866
Israel R.
Job Details: 07/27/2023
Installed new ice maekr and the unit is not filling is completing a harvest. I tested vavle and is OL. Unit will need new valve. Collected for valve. Order and call customer when part is available. owes 110.; ordrng 1 2307651 (valve-inlt 117.97)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Fredericksburg, VA 22406
Robert W.
Job Details: 07/27/2023
Replaced lower harness ujnit is working properly.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Powhatan, VA 23139
Joseph D.
Job Details: 07/27/2023
Removed blockage from air vent and unit working properly . No other issues detected.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Westminster, MD 21158
Brian R.
Job Details: 07/27/2023
cx complaint is unit wont power up or do anything. power checks. was able to put code in and only this flashes is F6E2 communication error between UI and ACU and you cant change code or clear or do anything. went over unit and he wants to go ove with wife and might replace. gave quote and he will call us back if they want to repair unit.; ordrng 1 W10861510 (Control panel 259.69)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 07/27/2023
Cx complaint drawer center track is not holding the bins removed and replaced tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Randallstown, MD 21133
Sal R.
Job Details: 07/27/2023
CX canceled service . Informed em that service is not needed. I am moving on.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 07/27/2023
Cx complaint unit is not working cx states randomly the oven cooktop surface elements would feel like they are on and they were set to off tested all 4 brought them all up to temperature they cut off automatically then reheated properly to maintai. the burners all working properly set to off let them all cool none of them had heated after they were set to occupy and are working properly unable to duplicate unit is working as designed informed cx to keep watch on them over next 30 days however they are functioning properly at this time
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Frederick, MD 21701
Ken M.
Job Details: 07/27/2023
Customer complaint is that the unit is not draining. Unit tested and issue confirmed. Manually drained the unit and inspected the drain pump. Found a toothpick in the impeller. Obstruction removed and unit reassembled. Unit retested and is draining properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 07/27/2023
"Cx complaint unit is not working found leaking oil from capacitor tested and inspected for proper use unit now functions Normally ; ordrng 1 W11395618 (Capacitor replinish VS), ordrd 1 W11395618 (Capacitor used from (VS))"
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GBS0
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 07/27/2023
"Cx complains that the lower dishrack not working properly inspected unit and found that the wheels are defective.. replaced parts, unti tested and dishrack works fine"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Midlothian, VA 23112
John P.
Job Details: 07/27/2023
CX complaint unit not working checked unit and found wire not seated on hot valve preventing unit from filling seated wire tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Shillington, PA 19607
Justin L.
Job Details: 07/27/2023
Was able to access unit and hooked up my gauges and found system empty. Charged with nitrogen and found leak from discharge line. Vacuumed down and sealed. Revacuumed and charged with 47 g R600. Watched as evap built a frost pattern unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Powhatan, VA 23139
Joseph D.
Job Details: 07/27/2023
Replace separator and insured good seal you are not working probably no other issues noted. cleared blockages working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Stephens City, VA 22655
Ezra M.
Job Details: 07/27/2023
"installed control panel. outer wrap came creased. reordering; ordrng 1 W11446916 (wrap, outer reorder)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Catonsville, MD 21228
Robert L.
Job Details: 07/27/2023
"cx complaint smoke bottom left side underneath unit, this unit has no components on left side of unit, ran 2 minutes, then 8 minutes straight and 2 minutes again and unit heated properly with out and smoke, tested all ops ok , called safety sr#7736917324"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Farmville, VA 23901
Kyle A.
Job Details: 07/27/2023
Cx complaibt if unit not cooling. Did confirm start device not properly seated. Reseated start device and unit is now as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model KEMC378KSS01
Near Baltimore, MD 21214
Shane M.
Job Details: 07/27/2023
cx complaintt he mircowave light isnt working. can confirmed. cx pushed light out of correct spot. gave quote for the light. $306.34 cx paid in full by card. ordering lightbulb.; ordrng 1 WPW10440740 (bulb)
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ2
Near Vienna, VA 22180
Lloyd B.
Job Details: 07/27/2023
"Cx complained of a noise. Inspected the unit and found when the fan was slowing down, made a clicking noise. Installed new fan and tested and there is no longer any noise. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Baltimore, MD 21210
Sal R.
Job Details: 07/27/2023
CX informed me that she has a preior scheduled engagement she can not miss. She asked if we can reschedule for a later date for the refirigerator. Please have somoen form the office call to set a return date for CX . Door is on site .; ordrng 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Keswick, VA 22947
Eric F.
Job Details: 07/27/2023
"Cx refused service, states unit is currently working."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Baltimore, MD 21213
Shane M.
Job Details: 07/27/2023
cx complaint the gasket keeps peeling out of door. can confirmed. gap that olds gasket too spread apart. ordering door.; ordrng 1 LW10636410 (rc door)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Remington, VA 22734
Danny R.
Job Details: 07/27/2023
unit washers control is restarting and just keeps going over and over control is bad; ordrng 1 W11513246 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Baltimore, MD 21212
Shane M.
Job Details: 07/27/2023
cx complaintt he unit isnt washing dishes. found unit fills w water then sits. sump wasnt in parts bin. ordering sump w control.; ordrng 1 w10805015 (sump) and 1 W11368631 (control)
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ
Near Owings, MD 20736
Shane B.
Job Details: 07/27/2023
"cx complaint is the unit not cooling. when i arrived unit seemed cool but not cold. when i arrived the display showed 2 dashes, one in each display and temp could not be changed. nothing was running, only lights were on. i replaced control with preIDed part and restored power. programmed board. all fans and compressor started running. temps are set to recomended. unit is working as designed."
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Baltimore, MD 21215
Sal R.
Job Details: 07/27/2023
CX complai t was that the unti would display a F2E1 error code. I found that several of the buttons on the consoel would give a double beep and not respond to touch pormpts. Unit is heating in both ovens during cook cycles. I was able to replace the control console . I called WP Saftey team and explained my findings. I was provided A Labor ATUH : K17Z151WL1 to cover labor charges. Part is covered under 60 mounth Limited Warranty form WP and service was covered by safety concerns. I then powered unit back on and unit test good. Please see SR #7736856244; ordrng 1 LaborAuth (K17Z151WL1) and 1 SR#fromSaftey (7736856244) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Baltimore, MD 21229
Robert L.
Job Details: 07/27/2023
"cx complaint RC ceiling LED out hanging from top, replaced LED module from pre-id tested all ops ok"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Franklin, VA 23851
Zachery R.
Job Details: 07/27/2023
upon arrival cx stated they have an extended warranty. advised cx to contact extended services to be dispatched properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Frederick, MD 21701
Ken M.
Job Details: 07/27/2023
"Customer complaint is that the unit is not cooling properly. Customer had the unit unplugged on arrival. Unit plugged in and the compressor and evaporator fan did turn on. Monitored the evaporator to see if it would start to form a frost pattern and cool. Unit started to form a frost pattern. Going to let the unit run over the weekend and will return to see if the how the unit is doing, unable to determine what the issue is at this time.; schdld next appmnt for 8/1 TUE !"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Baltimore, MD 21202
Shane M.
Job Details: 07/27/2023
cx complaint the unit thrwing error code. f6e1 & found console peeled. replaced ui board w console. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Berwyn Heights, MD 20740
Sherwood
Job Details: 07/27/2023
cx complaint still not cooling. arrived temp in both section were good. cx also said IM not working i dont think its due to temp because temp in fc is good test IM and it rotates and calls for water but may not any other time. did notice a bend in fc gsskets ordering new gasket. called tech line to document file 7736960551.; ordrng 1 WPW10136734 (gasket) and 1 W11546935 (ice maker)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Virginia Beach, VA 23451
Carl A.
Job Details: 07/27/2023
"cx complaint of trim on cabinet at bottom left bent,confrimed finds, ordering parts needed for repairs will need 2 techs as unit is a built in and will need to be pulled out a ways to replace trime pice 2 tech as unit is a built in and will need to be pulled out safely; ordrng 1 W11173662 (TRIM-CABNT) and 1 Look/look"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 07/27/2023
"Cx complains that the panel not working on any cycle, inspected unit and panel beeps when i press the start button, i ran test mode, found an error code f5 latch problem, connections cks faulty latch, replaced part from v/s LOOK LOOK reset power, now the panel works fine ..; ordrng 1 W10810403 (latch Rs v/s), used 1 W10810403 (LATCH) from stock"
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/27/2023
Replaced part. Unit tested ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Hagerstown, MD 21742
Andrew S.
Job Details: 07/27/2023
Per previous tech I was able to access and replace the evap fan harness. I then repowered the unit and founs that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Baltimore, MD 21207
Sal R.
Job Details: 07/27/2023
"Per the previouse tech, I was able to access and replace all auger and acompaied parts. I reinstalled ice bin and found that the shft was not rotatingwith the working auger. I found that the coupler on the bin itself was fragmented allowing me to pull the shaft stright up and out of the IB. I am ordering 1 Ice Bin (W11347840). No need to set up a retujrn visit. CX is capable of putting in new icebin. Please have part direct shipped to address attached to PO. I am closing out repair.; ordrng 1 W11347840 (ice bin 9@ tribs) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Frederick, MD 21704
Ken M.
Job Details: 07/27/2023
"Customer complaint is that the console will not finish booting up, keeps resetting. Power restored to the unit and issue confirmed, console will not finish booting up. Unit needs a new console. Console replaced. Unit is working properly."
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Hampstead, MD 21074
Sal R.
Job Details: 07/27/2023
"CX complaint iis that the RC icemaker is no producing ice. I found that in test 56 the icemaker had a E5 error code. I ran test 57, 45 , and 36 . I found that the IM harvest and the valve sends water to nthe IM. I did not find the icebox fan motor to be running. I also inspected the FC draw slides and found then to be binding when opening and closing. I found no opstructions in then slides. I attempted to lubercate them and found no differance. I am ordering 1 LH draw slide (W10625067), 1 draw slide (W11668671), 1 RC icemaker (W11658802), and 1 icebox fan motor (W10846539). Once the contract is apoorved, please have somoene form teh office call to set a return date.; ordrng 1 W10625067 (FC Draw slide LH) and 1 W11668671 (FC draw slide) and 1 W11658802 (RC icemaker) and 1 W10846539 (icebox fan motor)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Sandston, VA 23150
Chris B.
Job Details: 07/27/2023
cxc comp unit wwill not power on insp unit conf cx comp found both green lights on ui and control but ui not responding to touch control then ui unit now working but can hear tub seal wine unit will need geara case to compltete repair; ordrng 1 W11449840 (gear case) and 1 W10721967 (belt) and 1 W10721967 (splutch)
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Taneytown, MD 21787
Brian R.
Job Details: 07/27/2023
came out and replaced parts and unit now checks. have to take door off to install lint bezel. dont know if that was done last time. job complete.
We serviced a
WHIRLPOOL WASHER
Model wtw4955hw2
Near West Springfield, VA 22152
Christian C.
Job Details: 07/27/2023
Cx complaint unit is not working. Inspected unit found F7E1 basket speed fault. Ran through diag cycle whenever unit should agitate or spin it just hums. Cap showing open. Tried to call landlord but goes straight to voicemail. Tenant also tried to call but also no response. Left quote with cx.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDT02
Near Ocean City, MD 21842
Frederick R.
Job Details: 07/27/2023
CX complaint is IM leaking. INspected and saw ice at bottom of FC from under evap cover. Pulled IM and evap cover and found drip pan ond drain hole frozen over. Used steamer and clered ice and blockage from drain line. Reinstalled IM and tested and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Strasburg, VA 22657
Ezra M.
Job Details: 07/27/2023
"top rack adjusters failing, replaced with top rack adjuster kit."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 07/27/2023
Cx complaint unit is not working properly inspected unit found valves are humming very loudly to the point its rattling back panel agitator is moving along nicely and spins properly. Cx states every few washes unit attempts to fill then stops does not proceed ordering parts valve; ordrng 1 W11513255 (Water valve)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near East York, PA 17402
Fred G.
Job Details: 07/27/2023
"i was able to access unit and replace the gearcase, motor, belt, splutch as per previous tech. tested unit and found unit now checks good."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6DS00
Near Herndon, VA 20171
Demonte S.
Job Details: 07/27/2023
Inspected the unit. Found that the cx is saying that the Cooktop valves will not turn. I then checked the knobs to the Cooktop. Found that the knobs are cracked. This will not turn the Valves. Checked all valves to the unit. Valves are turning properly. Unit will need the knobs = WPW10594481. Cx paid for the Service Call Only by Card. Cx will order the knobs and put them on. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Fairfax, VA 22031
Demonte S.
Job Details: 07/27/2023
"Inspected the unit. Found that the cx is saying that the Washer has a sound like rocks are in the unit while in the final Spin cycle. Ran Service Diagnostics on the unit. No error codes. I then checked the suspension to the unit. Suspension is not weak. Pushed the Drum / Basket down. I then let the Basket / Drum go. Drum / Basket is not bouncing after letting it go. Ran a load with towels. After towels hot completely wet. I put it in Drain & Spin. When Drum is slowing down the break is skipping. Unit will need the Gearcase, Splutch, Motor & Actuator. ; ordrng 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 W11497303 (Whirlpool Washer Drive Motor) and 1 W10913953 (Whirlpool Washer Brake Actuator) and 1 W11454372 (Whirlpool Washer Transmission Gearcase)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Midlothian, VA 23112
Joseph D.
Job Details: 07/27/2023
"Replaced UI and panel, unit now displaying properly . No other issues found"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Severn, MD 21144
Justin S.
Job Details: 07/27/2023
the unit is just locking and unlocking the lid when tested. the unit is now agitating spinning draining and filling good. the unit is now ready; ordrng 1 W11394572 (lock)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Fulton, MD 20759
Israel R.
Job Details: 07/27/2023
SR// 7736723163. Customer complaint unit lights are not turning on. The service pointer will not covere for repair the unit is over 5 years old. Collected in full replace lights unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bear, DE 19701
Taylor F.
Job Details: 07/27/2023
Cx complaint is unit not draining. Tested inspected and verifed complaint. Found the harness OL going to the drain pump. Repaired harness and ordering harness. Cannot rescheudle at this time.; ordrng 1 W11568984 (harness)
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHW08
Near Laurel, MD 20723
Israel R.
Job Details: 07/27/2023
Installed new control. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Greencastle, PA 17225
Drew B.
Job Details: 07/26/2023
cx complaint that unit ran and leaked and had the f8e4 and wouldnt let her doan ything when i arrived found goo bit of water in float tray.. cleared water and codes from unit ran unit for 15 mins no leaks at inlet hose or vlave no leaks out of the drain pump or hose.. and unit is leveled and no apparnt leaks from the unit under motor etc. will need the console overlay though for not repsonding to the buttons being selcted half dont respond but ordering inner door seal for percasution as of leaks. inside foam pad wasdry as well.; ordrng 1 W11664713 (bottom seal) and 1 W11660284 (console overlay)
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Harrisburg, PA 17103
Fred G.
Job Details: 07/26/2023
"CX is not home, note says cx wont be home till 3:20pm; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model KFGD500EBS00
Near Pasadena, MD 21122
Alexander D.
Job Details: 07/26/2023
replaced upper oven bake ignitor. tested unit. unit is now working properly
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Richmond, VA 23228
Thomas B.
Job Details: 07/26/2023
Cx complaint unit is not working properly inspected unit removed power is going to the unit but the user interface is not coming on ordering the user interface assy and will return with control; ordrng 1 W11600651 (User Interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVT00
Near Newport News, VA 23607
Justin W.
Job Details: 07/26/2023
cx complaint no cool. checked unit to find compressor seized up and not running. hot to touch. ordering ss repair. unplugged unit; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (drier) and 1 W10843121 (drier) and 1 WP2188822 (evaporator) and 1 2324712 (condenser) and 1 W11506635 (coupler) and 1 look (look)
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ02
Near Bowie, MD 20715
Leon
Job Details: 07/26/2023
cx complaint was IM didnt work at all confirmed issue seen that the IM was turned off and cx didnt know what happen checked everything still IM working like it should
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Townsend, DE 19734
Taylor F.
Job Details: 07/26/2023
Cx complaint is unit not washing proeprly. Tested inspected and verifed complaint. Found the sump to be defective. Also found debris in both spray arms and the filter. Was able to get all the debris out of spray arms and filter. Replaced sump and heater from previous diagnosis. Leveled unit and that corrected to door rubbing issue and bent back heater support to original postion. Ran through a diag cycle and verifed no leaks and all operations are working properly. No leaks. Unit is working as designed. Job is complete.
We serviced a
KITCHENAID OVEN
Model KODE507ESS21
Near Washington, DC 20008
Brian F.
Job Details: 07/26/2023
"Cx states console not working, inspected and confirmed. Installed new console, powered on oven, tested, unit is now working properly. Cx was shipped 2 W11600646 consoles, took spare with me, placed in bin."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 07/26/2023
"Installed front right burner head, tested unit.. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM06
Near Stafford, VA 22554
Robert W.
Job Details: 07/26/2023
Replaced heater unit tested and is working properly.
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBC208KBL0
Near Olney, MD 20832
Robert L.
Job Details: 07/26/2023
"cx complaint after self clean upper door locked and no power, thermal fuse blown to control, jumped fuse consoel powered up, found upper cooling fan running slow, lower oven working fine, upper oven has blown hi limit fuse, blower NLA, quoted $597 , cx to research blower, collected $120 visa ............would be 2 count labor charged; ordrng 1 4451175 (element kit,bake) and 1 WP9759242 (thrmst-fix) and 1 4456654 (fuse-thrml)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fredericksburg, VA 22407
Robert W.
Job Details: 07/26/2023
CX Complaint is the unit FC door not opening. Inspected unit and found the FC door not closing all the way and due to door not closing allowed ice to form in FC keeping door stuck closed got door open and defrosted everything and found the FC rails have failed and are keeping door closed also found Fc light out. Ordering Rails and light.; ordrng 1 W11668672 (RH rail) and 1 W10695459 (FC light)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Bowie, MD 20715
Leon
Job Details: 07/26/2023
cx complaint was unit didnt start confirmed the issue cx door lock was defective wouldnt lock at all ordering new lock; ordrng 1 W11513248 (lock)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Waldorf, MD 20603
Shawn D.
Job Details: 07/26/2023
found coupler had failed and also 3way valve line cracked compressor locked. replaced the compressor cut crack out of 3 way valve and extended line then put uv drier on welded everything then vacumed unit down and filled to remended and started cooling down good. unit is good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Centreville, VA 20120
Ezra M.
Job Details: 07/26/2023
intermittent squeaking and squealing from bottom right door hinge. ordering hinge and lubricant. will need to remove built-in door to change and or lubricate hinge. will need second tech.; ordrng 1 WP2006780 (hinge-door) and 1 WP2302876 (hing-bushg) and 1 WP99003172 (silicone l) and 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Martinsburg, WV 25404
Daniel J.
Job Details: 07/26/2023
per notes installed splutch drive motor belt and gearcase calibrated ran diag and started quick wash cycle
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Vienna, VA 22182
Christian C.
Job Details: 07/26/2023
Installed dataloggers. Set pickup return on 08/02.; schdld next appmnt for 8/2 WED !
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near ,
Frederick R.
Job Details: 07/26/2023
"CX complaint is WM not washing. Inspected/tested and found unit had a defective actuator. Once it tried to drain I found drain hose defective and was squirting water. Replaced actuator from pre-id and drain hose from VS. Leveled unit properly and restested. WM is now working properly. Job is complete; ordrng 2 40922 (hose FRVS)s, used 2 40922 (hose FRVS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Fredericksburg, VA 22407
Robert W.
Job Details: 07/26/2023
"Cx complaint is the unit door not sealing properly.Inspected unit and found the door mullion not closeing also found the door icon not turning off. Found the pivit has failed and isnt allowing mullion to open or close properly also found the cover for door switch failed and isnt showing the door open or closed. Ordering door gasket, cover, pivit and shelf; ordrng 1 W10917312 (gasket) and 1 W10840312 (Door pivit) and 1 W11225850 (Cover) and 1 W10887818 (Shelf)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Herndon, VA 20171
Christian C.
Job Details: 07/26/2023
"Installed evap cover, evap drip tray, fan support, and evap fan and thermistors. Ran test 3 and fans are working. Set temps to recommended."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Richmond, VA 23224
Chris B.
Job Details: 07/26/2023
cx comp knob will not spin timer insp unit conf cx comp found timer very hard to turn and knob will not turn switch ordering knob and switch to complete repair; ordrng 1 W11675852 (knob) and 1 W11685947 (switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Arnold, MD 21012
Alexander D.
Job Details: 07/26/2023
"cx complaint after previouse repair water dispenser paddle getting stuck, doesnt spring back. upon arrival cx said unit isnt spitting ice onto floor like it used to and havent had anything freeze in rc yet. inspected unit and verified complaint. as soon as i popped the ui out it started spring back again. rearranged the wires behind ui so they dont interfere with paddle. tested unit. unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS03
Near Brookeville, MD 20833
Robert L.
Job Details: 07/26/2023
"cx complaint after waterline ran no ice or water, installer confirmed warter to unit, but design (see pic) of fitting to valve installed over tightened compressing o-ring sealing off water, was able to back out fitting until water flowed, ran several gallons thru dispenser, cx to allow time for ice, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Edgewood, MD 21040
Neil H.
Job Details: 07/26/2023
cx complaint unit was making clicking noise i tested unit sounds normal and going through each stage of wash properly cx will call but unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Chambersburg, PA 17201
Drew B.
Job Details: 07/26/2023
replaced parts pulled 29 in vac (pic) filled to 4.5 oz and started cooling no signs of leaks and fans and etc were running
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Dover, DE 19904
Frederick R.
Job Details: 07/26/2023
"Replaced copernicus board, MW control and found cavity thermostat defective. Replaced harness. Put unit back together but have no way of testimng because unit completely uninstalled. CX has Keifers coming out Friday to reinstall."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chester, VA 23831
John P.
Job Details: 07/26/2023
"Installed UI, ACU, and console tested working as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Timonium, MD 21093
Brian R.
Job Details: 07/26/2023
came out to replace parts and ice maker sent was wrong part number. part #W11554919 was sent and didnt match number for unit. units making ice now but not as fast she said. will reoder parts and office will schedule her back on my schedule when we get part or when she calls when she gets part.; ordrng 1 W11658802 (Ice Maker Re Order)
We serviced a
WHIRLPOOL RANGE
Model KFDCS06JSS01
Near Richmond, VA 23229
Thomas B.
Job Details: 07/26/2023
Removed and replaced the caps and burner heads tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Millville, DE 19967
Michael E.
Job Details: 07/26/2023
CX complaint: control panel loose. Tested and verified complaint. I found the bottom right corner of panel moves. I was unsuccessful in getting it remounted properly due to a defect in the tabs. Ordering control panel. This is a new house that has not yet been occupied. Cannot reschedule due to no one on site to schedule it with.; ordrng 1 W11184551 (panl-cntrl)
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW2
Near Millville, DE 19967
Michael E.
Job Details: 07/26/2023
"CX complaint: not draining. Tested and verified complaint. When i got into the drain pump i found a lot of small metal objects in filter. When activated, drain pump runs but doesnt move water. Quoted CX price to replace drain pump WPW10605427. CX paid for service, labor, S&H and part. No money owed on repair vist. Cannot reschedule due to NW part. No money owed on repair visit.; ordrng 1 WPW10605427 (pump-water)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs325fdam02
Near Germantown, MD 20876
Julian H.
Job Details: 07/26/2023
CX complaint about unit not cooling on RC inspected freezer and found a very big ice formation from drain evap causing door not to close properly & air return being block by this ice remove all ice formation cleared drain & defrost air return can fell air flow now thru vents MUST WAIT 24 HRS TO COOL DOWN
We serviced a
WHIRLPOOL WASHER
Model FAV6800AWW
Near Baltimore, MD 21214
Justin S.
Job Details: 07/26/2023
cx says the unit does not unlock the lid. the lid is locked and reset power to the unit with no change. put the unit into service mode and the unit does not spin. found voltage goes to the locks. the unit needs the left latch. cx does not wish to continue with the repair; ordrng 1 WP25001048 (latch(139.90))