Service History 140 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model MED6230HW0

Near Potomac, Maryland 20854

Julian H.

Job Details: 10/11/2023

Cx complaint about unit making a screeching sound found issue with pyulley gave CX a quoted & paid for SVC CALL ONLY THRU APP

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Fulton, Maryland 20759

Emmanuel R.

Job Details: 10/11/2023

"Cs doors not sealing, confirmed complaint. I found the Rc door on the inner corners have a gap and door gaskets has a white powder stuff on it. I used food grade petrol jelly to clean off the power and used my heat gun to help seal the doors. Advised to keep and eye on it. Also mentioned a noise that sounded like the compressor she has a video of it but unit is not making the noise right now so i advised to monitor it. Unit is working properly at this time."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Vienna, Virginia 22180

Jason A.

Job Details: 10/11/2023

"CX complaint WASHER NOISEY. Replaced pulley, pulley cover & screws. Other parts ordered not needed. Tub cover in place & suspension is testing good. Found oil on gearcase hub bellow. Squeaks when turned by hand. Plastic hub for encoder is rubbing against housing of gearcase source of noise. See SDpics. Screw holes for pulley cover stripped Drilled 2 new locations to secure cover. Called techline to update, per TL replace gearcase splutch actuator > JJ; ordrng 1 W11454741 (gearcase) and 1 W11481722 (actuator) and 1 W10721967 (splutch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW05

Near Midlothian, Virginia 23112

John P.

Job Details: 10/11/2023

Found UI not going into defrost ordering ui; ordrng 1 W11567938 (Ui)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Lovettsville, Virginia 20180

Ricky E.

Job Details: 10/11/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Bel Air, Maryland 21015

Neil H.

Job Details: 10/11/2023

E2 = Motor lost positionNEW ICE MAKER AND BIN NEEDED; ordrng 1 W11658802 (Whirlpool Refrigerator Ice Maker) and 1 WPW10347093 (ice container)

We serviced a

KITCHENAID RANGE

Model KFGG500ESS6

Near Fulton, Maryland 20759

Emmanuel R.

Job Details: 10/11/2023

"Replaced two front burners and tested unit, unit is working properly. Also notice customer is using a older thermometer that is not reading correctly. I put my meter to it and found temps are fluctuating nicely, customer wants it a bit hotter to i calibrated the oven."

We serviced a

WHIRLPOOL OVEN

Model GBD307PDS10

Near Richmond, Virginia 23233

Chris B.

Job Details: 10/11/2023

cx comp unit outer door is cracked insp unit conf cx comp ordering outer door glass ss collecetd 140 sc 110 labor 233.29 part 15 ship 14.00 tax total collected cx paid in full 512.29 check; ordrng 1 WP9759074 (ss outer pannel)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Gaithersburg, Maryland 20878

Ricardo S.

Job Details: 10/11/2023

"Replaced parts, unit tested several times with cx and washer works fine"

We serviced a

JENN-AIR OVEN

Model JJW2430LL00

Near Ashton-Sandy Spring, Maryland 20861

Robert L.

Job Details: 10/11/2023

"cx complaint random f8e0, can reset power, found f8e0, f9e0, f2e0 stored, initially in diag cooling fan on low ddint rotate, but on high worked fine , then retried on low and worked, preheated to 350 fine, possible weak voltage of main or fan trouble cold starting, ordering main control, will use cooling fan on return, scheduled for 10/17; ordrng 1 W11448962 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48QMW03

Near Bethesda, Maryland 20817

Julian H.

Job Details: 10/11/2023

CX complaint about water line becoming gren on th inside & door chute breaking found both parts THIS IS A TIME CONSUMING CALL 2 COUNTS CHARGED CX FOR IT CX PIF THRU APP; ordrng 1 W10823377 (ice door kit) and 1 2320669 (water line)

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Richmond, Virginia 23233

Chris B.

Job Details: 10/11/2023

replaced ordered parts tested unit working as desighned

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Midlothian, Virginia 23112

John P.

Job Details: 10/11/2023

Installed timer and knob.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near York, Pennsylvania 17401

Sal R.

Job Details: 10/11/2023

"CX complaint is that the unti stoped mid cycle. On arrivel I found the unit to be filled with clothing and standing water . I was able to mauely drain the unti with a wet vac. ( I found the CPVC fitting / standpipe loose to the cast-iron drainline. ) I advised CX to have a licensed plumber inspect . I foud that in diag the unti had a F9E1, F6E3, F2E1, and a F8E6. I found the drain pump to not begetting the propper 120 V's to the drain when cycled on. I also found that the control console is intermitant with selections . I found no concwrns with the harness. I am ordering 1 console control (W11478526) and will use drain pump and control on return visit set for 10/16; ordrng 1 W11478526 (control console)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Lemoyne, Pennsylvania 17043

Cody H.

Job Details: 10/11/2023

"CX complains unit door will not stay closed. Cx is within manufacture warranty. Found unit door latch to not be aligned. was able to realign door and latch and get unit to shut correctly. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near York, Pennsylvania 17401

Sal R.

Job Details: 10/11/2023

"CX complai t is that the door is not making full contact with the door switch. I found that the left side of the fron panel is buldging out causing the door to not make contact with the switch. CX is using duck tap to keep door closed. I am ordering 1 front panel (W11402947). Once the part is avalibel, please have someone form teh office call to set a return date.; ordrng 1 W11402947 (front panel)"

We serviced a

WHIRLPOOL DRYER

Model MED7230hW2

Near Sykesville, Maryland 21784

Robert L.

Job Details: 10/11/2023

"installed main control , tested ehat on all cycles, tested all ops ok, vent tested ok"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Richmond, Virginia 23229

Chris B.

Job Details: 10/11/2023

"cx c omp unit will not heat insp unit conf cx comp found open tco replaced tco from vs tested unit working as desighned; ordrng 1 w10900067 (tco), used 1 w10900067 (tco) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Forest Hill, Maryland 21050

Neil H.

Job Details: 10/11/2023

"DISPLAY IS SCRAMBLED NEW CONSOLE AND CONTROL; ordrng 1 W11660284 (Console Cap (black)) and 1 W11672041 (Control, Electronic)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Fulton, Maryland 20759

Emmanuel R.

Job Details: 10/11/2023

"Cs oven temps arent correct, confirmed complaint. I found the oven only reached 347 degrees, preheated ok. I was able to calibrate the unit +10 and tested again. This time unit cycled and reached 350. Unit is now working properly."

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW

Near Franklin, Virginia 23851

Austin D.

Job Details: 10/11/2023

cx complaint the unit damaged at the power cord. found a frayed power cord on the unit. ordering new harness with power cord to resolve the issue. will return once the parts come in.; ordrng 1 W11648060 (harness includes power cord)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKB2

Near Lewes, Delaware 19958

Michael E.

Job Details: 10/11/2023

"CX complaint: unit leaking. Tested and verified complaint. I found the tub dented in on the bottom right. Also, tub sound sheild is not here. Unit is within first 30 days. Ordering tub and tub sound sheild. 2 count needed. CX would prefer zME for return visit. Cannot reschedule due to direct to CX shipping.; ordrng 1 W11409865 (tub) and 1 W11163985 (tub sound sheild)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Fulton, Maryland 20759

Emmanuel R.

Job Details: 10/11/2023

"Cs unit is making a high pitch sounds , Couldnt confirm complaint, i enetered diagnostics and powered on all moving components and let customer hear . Compressor,all fans, baffle, icemaker all are not making any bad noises at this time. Unit is working as designed. Advised to record the noise is it ever come back."

We serviced a

JENNAIR REFRIGERATOR

Model JFI2089AEP12

Near Columbia, Maryland 21044

Emmanuel R.

Job Details: 10/11/2023

"Cs unit is not powering on , confirmed complaint. I found the UI display is blank and the only 2 out 8 buttons work. The cooling on/off button is one of them. Unit needs a new UI so i cant finish the diagnostics but the part us no longer availible. Customer is going to try to outsource it. Collected for svc call."

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Bel Air, Maryland 21014

Neil H.

Job Details: 10/11/2023

"F0E3F0E5F9E2F2E1CX KEEPS GETTING OFB ERROR EVEN IF UNIT IS EMPTY AND TIME WILL GO DOWN THAN BACK TO START TIME AND KEEP DOING THAT OVER AND OVER UNTIL THEY STOP IT ORDERING NEW CONTROL AND CONSOLE.; ordrng 1 W11130238 (Whirlpool Washer Control Board) and 1 W11130339 (Assembly, Fascia (white))"

We serviced a

IKEA OVEN

Model IGS900DS05

Near Washington, District of Columbia 20012

Brian F.

Job Details: 10/11/2023

"Cx states front left burner knob defective, tested and confirmed. Unit was unplugged and gas was off when I arrived, plugged in unit and turned on gas. No leaks detected by gas sniffer. Pre id manifold not yet received, reordering manifold.; ordrng 1 WPW10204705 (manifold REORDER)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Bethesda, Maryland 20817

Julian H.

Job Details: 10/11/2023

"CX complaint about unit making a squealing sound ran unit & identified noise from pulley also found that belt is shredding replaced both from VS & working CX PIF THRU APP; ordrng 1 341241 (belt,drive(JH VS )) and 1 WP691366 (pulley-idr(JH VS)), used 1 341241 (BELT(JH VS)), and 1 WP691366 (IDLER(JH VS)) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Upper Marlboro, Maryland 20772

Leon

Job Details: 10/11/2023

Cx complaint was unit isn't drying the dishes confirmed issue we replaced the dispenser and control and the heater was give me 11 6 ohms so everything is good did a Amp draw on the power going to the heater and got 3 Amp which passed called TL. Tl said everything passed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Upper Marlboro, Maryland 20772

Leon

Job Details: 10/11/2023

"When I got to the client house Ice Maker was working perfectly fine, but clients still wanted ice maker replaced. replaced ice Maker. Tested everything everything work as it should."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Woodbridge, Virginia 22193

Robert W.

Job Details: 10/11/2023

"Cx Complaint is the unit wont power on lid locked. Inspected unit and found lid locked cant get unit into diag, Was able to get lid open and vac out water checked control and control is getting 119V no light on board ohm out drain pump its testing 20ohm in range, called parts spe replaced control and strike, strike was falling out of lid wouldnt stay locked in place replaced from V/S. Unit tested and is working properly.; ordrng 1 W11457841 (Strike), used 1 W11457841 (Strike) from stock"

We serviced a

MAYTAG OVEN

Model Mmw7730ds00

Near Fort Washington, Maryland 20744

Shawn D.

Job Details: 10/11/2023

"cx complaint unit is not working says feature not available. inspected unit and conifmred unit is saying feature not available for both section. when you open the microwave door the light does not turn on. pulled unit out and checked door switches and were good, harness is good bulb is bad. i then checked connection p9 good, p1 good then checked p2 good, found p26 did pop up some so reseated connection turned power on but no change. unit needs wide control, microwave control and light for microwave for return. cx paid all but labor call cx when we get eta on parts; ordrng 1 WPW10412514 (board wide interface 140.32) and 1 WPW10486188 (nicrowave control 155.23) and 1 W10886919 (light 21.50)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Bel Air, Maryland 21014

Neil H.

Job Details: 10/11/2023

DRAIN HOSE NEEDED LEAKING FROM THERE; ordrng 1 W11551233 (HOSEDRAIN)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Gaithersburg, Maryland 20878

Ricardo S.

Job Details: 10/11/2023

"Cx complains about a frsot build up on freezer section, inspected unit, the freezer door not closing properly on the right top and lower corner, door gasket cks ok, liner door is defective, unti need freezer door assy; ordrng 1 w11561286 (freezer door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS06

Near Odenton, Maryland 21113

Israel R.

Job Details: 10/11/2023

"Customer complaint unit is freezing in the refrigerator. I tested the unit and the unit is not closing correctly, is not sealing. I adjusted the gasket and the unit is sealing better but everytime i pull out the door does not go all the way back but if i push it the door close. The sliders are not pullibng on the door correctly. Unit will need new sliders and the Right side gasket in the RC. Ordering Rc gasket and 2 sliders and rivet gun. Call customer when part is available.; ordrng 2 WP13055901 (slide Rail)s and 1 W10830046 (gasket-fip) and 1 Rivitgun (Rivet gun)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Virginia Beach, Virginia 23451

Lucas R.

Job Details: 10/11/2023

"cx complaint rackfalling down, checked unit found wheels seperated from rack adjusters, replaced adjusters, tested, unit working as designed."

We serviced a

IKEA MICROWAVE

Model IMBS104GSS02

Near Rockville, Maryland 20850

Roberto I.

Job Details: 10/11/2023

"CX complaint cycle not starting.Tested unit, found few keys not responding, incloding the start key. Cleaned UI ribon contacts, but the unit didn't work anyway. Replaced UI board using pre id part. Unit tested ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WFG550S0LZ4

Near Felton, Delaware 19943

Frederick R.

Job Details: 10/11/2023

CX complaint is stovetop flames too high. Inspected/tested and adjust flames to proper height. Unit is now working properly.. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Washington, District of Columbia 20008

Samuel R.

Job Details: 10/11/2023

cx complaint unit is shaking badly.inspected unt with top open found inner tub to wobble a bit.will order a tub and will replace suspension with new tub.so new suspension wont get damaged.W11513244; ordrng 1 W11513244 (inner tub)

We serviced a

JENNAIR MICROWAVE

Model JMV9196CS-7

Near Washington, District of Columbia 20008

Samuel R.

Job Details: 10/11/2023

cx complaint unit is making loud noise.inspected unit and couod not make sound cx is describing.tried various cycles and unit is workly properly.no error codes

We serviced a

KITCHENAID REFRIGERATOR

Model KBLC36FTS00

Near Washington, District of Columbia 20011

Samuel R.

Job Details: 10/11/2023

cx complaint unit is making loud noise.inspected unit and found relay on the control to be stuck unit will need new control.cx will provide part.cx pif

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Magnolia, Delaware 19962

Frederick R.

Job Details: 10/11/2023

Replaced heater per prior diagnosis. Unit was unplugged upon arrival. CX received heater as well so Im returning one to parts. After repair went into step 13 and verified heater is working. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Camden, Delaware 19934

Frederick R.

Job Details: 10/11/2023

CX complaint is frost in freezer and no IM. Inspected/tested and found big gap at top of FC door. and no ice. Tested IM and found it clogged with ice from warm air coming into unit. Heated and for gasket to cabinet properly and power cycled IM. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near ,

Frederick R.

Job Details: 10/11/2023

"CX complaint is dryer shuts off mid cycle. Inspected and found good airflow. CX not mixing laundry. Set time for 45min on timed dry empty and unit stopped spinning at 21mins, continued to count down and then restarted after a few minutes. Ordering control and UI, TCO and thermistor. Cannot reschedule due to part availability; ordrng 1 W11419056 (UI panel) and 1 W11525997 (control) and 1 WP8577274 (thermistor) and 1 279973 (cutoff-tml)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS1

Near Bethesda, Maryland 20817

Julian H.

Job Details: 10/11/2023

CX complaint about unit's oven not holding temp inspected & foud that bake element had a thermal event checked broil & working CX PAID FOR THRU APP CX OWES LABOR $110; schdld next appmnt for 10/19 THU !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Callaway, Maryland 20620

Shane B.

Job Details: 10/11/2023

"cx complaint is the RC door creaking when opened/closed, the bottom shelf being to cold and unit being to loud. noise i hear is normal operation, cx has been told this several times. unit is set to recomended, prob shows 32 on bottom shelf. door does creak when opened. tightened bottom hinge but no changes. called techline. they had me change air baffle setting in FC section, it is now on max. they advised ordering lower door hinge parts and new door. ordering door hinge parts and door. cx will call when door is delivered.; ordrng 1 WP2254473 (hinge-door) and 1 WP489467 (washer) and 1 WP487576 (washer) and 1 WP2201567 (shim) and 1 W11023679 (dor-fip)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Rockville, Maryland

Roberto I.

Job Details: 10/11/2023

"Replaced parts, unit tested ok."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Midlothian, Virginia 23112

John P.

Job Details: 10/11/2023

Installed valve tested working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Chantilly, Virginia 20151

Demonte S.

Job Details: 10/11/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is making Gurgling noises / L.e.d. Light is out in the Refrigerator Section under Ice Maker. The Gurgling noise is coming from the Freon that is moving throughout the system. I advised the cx that this is normal sound. Cx hears it a lot more then usual. Checked the L.e.d. Light under the Ice Maker. I'm getting 13.2 Dc Volts to the Light. Installed new L.e.d. Light. ( Cx doesn't want the 3 point L.e.d Light. Cx doesn't want it to be brighter then what it is now . Cx thinks it's to bright as is sit now. ) unit is working as Designed. ( Any questions please check Sd Pictures.) ; used 1 W11462342 ( Module L.e.d. Light ( DS / Vs)) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Gaithersburg, Maryland 20878

Ricardo S.

Job Details: 10/11/2023

"Cx complains that the ice maker not working from day one, inspected unit, water supply cks ok, the ice mkaer has the wrong wire connector, cx has the ice mkaer kit, replaced wire, unit tested and ice maker works fine"

We serviced a

WHIRLPOOL DRYER

Model MED6500MW0

Near Wilmington, Delaware 19803

Taylor F.

Job Details: 10/11/2023

Replaced TCO from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Midlothian, Virginia 23114

Joseph D.

Job Details: 10/11/2023

Replace ice maker ice maker cycled and filled properly no other

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Richmond, Virginia 23233

Joseph D.

Job Details: 10/11/2023

Replace both dish racks and unit no longer with corrosion or rust working as designed no issues detected

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near North Bethesda, Maryland 20852

Roberto I.

Job Details: 10/11/2023

"CX complaint no wash.Ran diag, found F7E2 error. Attempted to run a test cycle, but after the water fill, the unit stopped and and blinked the F7E2 error. Replaced sump/motor assy using pre id part, cleared error and ran a test cycle. The unit worked as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Silver Spring, Maryland 20906

Roberto I.

Job Details: 10/11/2023

"CX complaint middle rack not coming out. Inspected part, found left adjuster rubbing and getting stuck against the tub gasket. Removed rack and slightely bent it on the left side in order to close the angle. Reinstalled part and tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Lancaster, Pennsylvania 17601

Justin L.

Job Details: 10/11/2023

Was able to access unit and replace icemaker. Watched as it harvested and filled unit now checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Lexington Park, Maryland 20653

Shane B.

Job Details: 10/11/2023

installed all ordered parts. restored power and ran calibration and service cycle. unit completed both cycles with no issues leaks or noises. unit is working as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Washington, District of Columbia 20011

Brian F.

Job Details: 10/11/2023

"Cx states water dispenser paddle gets stuck in on position. Tested, unable to reproduce issue, cx says it has been happening less but still an issue. Ordering water dispenser paddle and spring.; ordrng 1 W11679631 (paddle) and 1 W10672578 (spring)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ2

Near Washington, District of Columbia 20017

Brian F.

Job Details: 10/11/2023

"Cx states unit is leaking. Pulled unit from cabinet, removed outer door, ran normal cycle. Found water leaking from seam at bottom left of tub. Ordering tub.; ordrng 1 W11409866 (tub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JF42NXFXDE02

Near Richmond, Virginia 23229

Chris B.

Job Details: 10/11/2023

replaced fc door gasket tested unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Bel Air, Maryland 21015

Neil H.

Job Details: 10/11/2023

F03F11CX COMPLAINT UNIT LOCKED AND PUMP JUST KEEPS RUNNING CONTROL MCU NEEDED CONTROL FAILURE 499.47 COLLECTED PAID IN FULL; ordrng 1 W11616491 (Whirlpool Washer Control Board)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Lexington Park, Maryland 20653

Shane B.

Job Details: 10/11/2023

"cx complaint is the unit not running cycles. she has tried multiple different cycles, cx says sensing flashes but unit adds no water, does nothing else. she also found a screw under unit. looks like a screw from the guard. i checked for codes and found F8E1. cleared code, ran service cycle. unit filled properly. during agitation unit is making a grinding noise. during spin unit made the same noise. nspeceted under unit. found guard sitting on the floor. gearcase is stripped so screws keep falling out. guard was hitting the belt causing damage to belt. unit will need gearcase, guard and belt. schedule when parts are availbel.; ordrng 1 W11454372 (gearcase) and 1 W11409708 (guard) and 1 W11611297 (belt) and 2 W11573574 (screws)s"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Bowie, Maryland 20721

Leon

Job Details: 10/11/2023

Client's complaint was they felt like the noblest. Loose confirmed the issue seeing that the collar inside of the middle knob wasn't present after the installation.Call whirlpool safety told them they said they will cover everything; ordrng 1 W11211501 (Knob)

We serviced a

WHIRLPOOL FREEZER

Model WRT138FFDW01

Near Cockeysville, Maryland 21030

Alexander D.

Job Details: 10/11/2023

"cx complaint frost accumulating in fz. inspected unit and verified complaint. found light frost on items and back wall as if warm air is getting in. no gaps in gasket but found weak suction on fz door. found gaps in fz liner. sealed fz liner with rtv and fluffed gasket with heatgun. tested unit, suction on door feels better now. unit is now working properly"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Highspire, Pennsylvania 17034

Cody H.

Job Details: 10/11/2023

"CX complains unit is running off balance every cycle. CX is within manufacture warranty. Unit shows f0e5- error. Ran unit through diagnostic test and when unit went to spin it started running off balance and slowwed spinning. Inspected uner unit and found gearcase had failed. Unit will need gearcase and spin basket along with actuator, splutch, hub, motor, Cx to reach out to office when spin basket arrives. CX EMAIL ADDED; ordrng 1 W11550891 (agitator) and 1 W10752719 (spin basket) and 1 W10752187 (agitator bolt) and 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W11481722 (actuator) and 1 W10721967 (splutch)"

We serviced a

JENN-AIR OVEN

Model JDR8895AAS

Near Hummelstown, Pennsylvania 17036

Cody H.

Job Details: 10/11/2023

"CX complains unit top oven will not lock. CX is without warranty, quoted cx for service fee, cx agreed. Found unit control to not be sending voltage for lock to engauge as well as lock physically not opperating. Quoted cx for control and lock, cx declined further service at this time. CX paid service fee with check. No further work needed unless cx calls in and agrees to repair. CX EMAIL ADDED."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MW0

Near Lexington Park, Maryland 20653

Shane B.

Job Details: 10/11/2023

installed ordered part and restored power. set time and tested oven. ran bake at 350 and unit heated properly. unit is working as desgined. '

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS08

Near Gaithersburg, Maryland 20878

Ricardo S.

Job Details: 10/11/2023

"Cx complains about a broken pc in the microwave door, inspected unit, the door feels to heavy.. you have to push on the door and hold it before it works door all the time.. interlock swithces cks ok, door problem.. something broke inside the door .. order parts; ordrng 2 W10874474 (hinge-door)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Abingdon, Maryland 21009

Neil H.

Job Details: 10/11/2023

cx complaint upper i/m wasn't making ice found the fill tube frozen i thawed it and tested now filling and unit checked good i/m passed harvest test

We serviced a

WHIRLPOOL DISHWASHER

Model Wdta50sakz2

Near Ellicott City, Maryland 21043

Emmanuel R.

Job Details: 10/11/2023

"Cs unit is leaking from the left rear corner, confirmed complaint. I found the drain hose wasnt secured so i secured it and the water pressure was too high so when it fills water will over flow inside the inlet water resevior. Lowered the water pressure. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WED5100HW3

Near Adamstown, Maryland 21710

Ricky E.

Job Details: 10/11/2023

"installed part, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Bethesda, Maryland 20817

Julian H.

Job Details: 10/11/2023

GOT HERE replaced leds all FC leds work & top left on RC same as b4 when i replace lights call TL Steve checkedaurora board connector J3 pin1-2 no power coming out when open door unplugged connector check pins from control sending185vdc other side of connector sending 25vdc issue with board. CX PIF; ordrng 1 W10830288 (cntrl-elec aurora)

We serviced a

WHIRLPOOL DRYER

Model MGDC215EW0

Near Silver Spring, Maryland 20902

Roberto I.

Job Details: 10/11/2023

"CX complaint long time to dry the clothes, timer not running.Ran a high heat timed dry cycle, noticed of small flame from the burner and temperature not getting hotter that 120F. The burner never turned off. The timer worked ok on timed dry. Quoted repair $571.28, with $125 labor for burner assy replacement. BEFORE THE BURNER REPLACEMENT WE HAVE TO CHECK THE GAS PRESSURE AND MAKE SURE THIS IS OK. I was unable to replicate the issue with timer, Cx aware, if the issue comes back, a new timer is needed too. Cx needs more time to make a decision; ordrng 1 W10823508 (buner assy) and 1 gas pressure tester"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Smyrna, Delaware 19977

Frederick R.

Job Details: 10/11/2023

CX complaint is no drain. Inspected/tested and found unit stuck in drain. Control board sending constant voltage to drain pump. CX has unit unplugged. Unit needs control board. Qouted CX cost for repair and they declined to proceed. Collected the $139 SC fee by CC. CX said she will call if she changes her mind. Job is complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near South Mountain, Pennsylvania 17261

Andrew S.

Job Details: 10/11/2023

Cx complaint is that the unit is not getting enough water. Upon arrival I found that the unit has an F8E1 and an F0E3. I then ran the valves manually and found that the cold valve is humming but not opening. I removed the hoses and verified that the water supply is sufficient. I am ordering the valve. I was able set the return for Monday 10/16 anytime.; ordrng 1 W11165546 (Inlet Valve)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Wilmington, Delaware 19810

Taylor F.

Job Details: 10/11/2023

Replaced all parts from previous diagnosis and unit is still not closing properly on the right side. Called WPTL and they had no recomendations at this time. Refered cx to whirlpool cx service. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near New Cumberland, Pennsylvania 17070

Fred G.

Job Details: 10/11/2023

"i was able to access unit and replace the capacitor as per previous tech. when replacing it I found cam and belt were worn. was able to also replace those with van stock. tested unit and found after auto test unit was showing a f7e7. I found motor and control needed to be replaced. I used motor from van stock. tested unit once again and found unit now checks good. cx paid $120 for labor.; ordrng 1 WPW10006384 (belt (FG VS)) and 1 W10721967 (cam (FG VS)) and 1 W11283592 (drive motor (FG VS)), used 1 WPW10006384 (BELT), 1 W10721967 (cam), and 1 W11283592 (MOTOR) from stock"

We serviced a

KITCHENAID HOOD

Model KVUC606KSS0

Near Bethesda, Maryland 20817

Julian H.

Job Details: 10/11/2023

BRAND NEW HOME UNOCCUPIED CX complaint about leds flickering when on low tested & unit has a pattern like that caused by reduction of power going to led this is considered normal operation replaced leds anyway to showed CX working the same way working as designed

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GL0

Near Silver Spring, Maryland 20904

Roberto I.

Job Details: 10/11/2023

"Replaced parts, found also a warped tine row clip, replaced it using v/s part.The cx complained about poo wash, detergent not dissolving. Ran diag, no errors. ran a trest cycle, found poor water pressure form spray arms. also found dispenser lid hard to open. Ordering sump/motor assy W10899563, middle spay arm WPW10448645 and dispenser W10861000; ordrng 1 W10899563 (sump/motor assy) and 1 WPW10448645 (midle spray arm) and 1 W10861000 (dispenser) and 1 W10082853 (tine row clip (RI van stock)), used 1 W10082853 (tine row clip) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Washington, District of Columbia 20017

Brian F.

Job Details: 10/11/2023

"Cx states dryer runs for a few seconds then stops, won't start again until unit is unplugged. Tested and confirmed, found motor receiving 120VAC , then voltage drops to 0 and unit stops spinning. Ordering motor.; ordrng 1 W11234001 (motor-drve)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Vienna, Virginia 22180

Jason A.

Job Details: 10/11/2023

CX complaint DW is leaking front LEFT corner. Checked gasket is in place & not tornt of position & ports are blocked. Middl arm may have a crack See SDpics. F9E4 error code for diverter error. Lean unit back so rails are not following when door is opened. Install new LWR arm with large 3 rotor over float sw (front right corner). Cleared error & ran test wash with new LWR arm & checked for proper rotation. Could not get arm to return to home over float switch at end of test wash. hearing clicking at lwr arm & its hitting the side or rear of tub or rails > JJIssue is likely fixed. See SDpics. Check where the large rotor of the LWR wash arm on return & what CX says if unit leaks or not > JJ; ordrng 1 W10861526 (sump assym) and 1 WPW10448645 (middle wash arm)

We serviced a

JENN-AIR ICE MAKER

Model JUCFP242HX11

Near McLean, Virginia 22102

Jason A.

Job Details: 10/11/2023

CX complaint FRIDGE never made ice since it was installed. Replaced control. Measured zero voltage at J12 at the new control. with & without it connected. Checked harness no short to ground. Called techline. Icemaker is turned on / off at the console. Check for voltage at blk to blu at icemaker or at control P12> JJ

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Annapolis, Maryland 21401

Davonte

Job Details: 10/11/2023

cx complained unit was leaking from the bottom of the unit. couldnt confirm cx complaint. ran a normal wash cycle and water never leaked from the bottom or came out from the sides. unit is operating as should.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Timonium, Maryland 21093

Shane M.

Job Details: 10/11/2023

"still frezzing foods. cantacted wpl, advised to removed tape for pantry hole, set setting to 3-3 48hrs over watch unit. set backt to 4-4."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Catonsville, Maryland 21228

Emmanuel R.

Job Details: 10/11/2023

Replaced evap fan motor w/hanress. Unit is now working properly.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Cockeysville, Maryland 21030

Alexander D.

Job Details: 10/11/2023

cx complaint unit making screeching noise during spin. inspected unit and verified complaint. f0e5 off balance load error stored. suspension tests good. found skidmark on pulley and belt felt loose. no oil or play in gearcase replaced splutch and belt. ran calibration and autotest. unit is now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWMS10

Near Rockville, Maryland 20850

Ricardo S.

Job Details: 10/11/2023

"Cx complains that the ice mkaer not making too much ice, inspected unit, Fc temp -2 degrees, .. the ice container has 10 ice cubes. reset power, ice maker rotate and fill with water, valve ck sok, order ice maker again; ordrng 1 W10884390 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Severn, Maryland 21144

Dustin F.

Job Details: 10/11/2023

"CX complaint: unit making knocking noiseInspected unit, confirmed CX complaint found icemaker motor knocking. Icemaker ceased. unit needs new icemaker.CX doesnt want to repair. quoting cx for repair saved in SD charged svc fee."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Middle River, Maryland 21220

Alexander D.

Job Details: 10/11/2023

"cx complaint unit dripping from door on first use. cx said leak started within 5min of starting cycle. her husband tried adjusting bottom door seal and that seemed to help but when they tested it again, it started leaking from door again after it filled the 2nd time. found unit leaning forward. releveled unit. ran test cycle, no leaks. took door apart, didnt see any signs of leaks from anywhere else. advised cx to monitor and call back if issue persists and to put a towel under the door for the first couple cycles they run."

We serviced a

WHIRLPOOL STACKABLE

Model CGT9000GQ1

Near Dundalk, Maryland 21222

Alexander D.

Job Details: 10/11/2023

"replaced ignitor. tested everything else while i had unit apart. only other thing i could find wrong was valve coils were reading too high was reading 1320ohms and should read more than 1270ohms. replaced valve coils. tried to test unit but when i run the dryer diagnostic cycle it runs for 5s then gives d5 Coin1 error because coin box is full. tried to see if there was anyway to get coinbox out while i had unit apart but there isnt. cx said she didnt have a locksmith put on a different lock, she had a friend drill it out and install one sent to her from whirlpool. tried to get key to work but then found a broken off pick inside like someone tried to break into it. ordering a new lock, advised cx im not sure if ill be able to get it installed and she may have to have locksmith come out.; ordrng 1 W11308563 (coin box lock)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 10/11/2023

"Cx complaint unit dispenses water on its own. Inspected and dispensed water and found it leaking from tube. Water drips from tube continously sevearl minutes after dispensing. Cx stated it will squirt water on its own, causing water to run down door. Ordering valve and UI, once parts are available, contact cx to reschedule; ordrng 1 W11546685 (valve) and 1 W11203289 (UI)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Westminster, Maryland 21157

Bernard M.

Job Details: 10/11/2023

"Cx complaint unit leaks water into basket whiile not being used. Inspected and confirmed water leaking from the inlet valve. The valve doesn't close all the way and water drips slowly into basket. Ordering valve, set return for 10/18, office will contact cx with time frame; schdld next appmnt for 10/18 WED !"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Stone Ridge, Virginia 20105

Daniel J.

Job Details: 10/11/2023

tested left front power burner found incorrect knob on valve left front dual valve while the other four single after replacing had customer test and confirmed going into lower setting also mentioned at times only one side of burn lit loosen and tighten down burner head to make sure it wasnt overtighten tested good even flames around burner head

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Glen Rock, Pennsylvania 17327

Drew B.

Job Details: 10/11/2023

cx complaint that unit is leaving water and lint on the pipe vent.. informed cx on the vent being kinked not removing moisture and unit has 240/ and turns all elements and thermastats checks good

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Claymont, Delaware 19703

Taylor F.

Job Details: 10/11/2023

Replaced drain pump from previous diagnosis and unit is now working as designed. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Herndon, Virginia 20171

Simon

Job Details: 10/11/2023

CX complaints MW not heating .Inspected unit and found mw heating in 10 sec and oven bake preheating mode 350F reaches the temp on 17 min.CX mentioned microwave sometimes heats some times not user interface sometimes its comes on and off and time speeds up .ordered main control board and userinterface.SZ; ordrng 1 W11261167 (control board) and 1 W11297728 (console)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Ashburn, Virginia 20148

Richard B.

Job Details: 10/11/2023

"CX complant,, Microwave control panel glitches. Inspected unit and found 6 error codes in diagnostics, Comms error , mismatch acu ui error , Humidity sensor error , thermostate error , mag temp error , microwave generation error , Ordering magnatron , mag sensor , inverter board humidity sensor , thermostate , comms harness, comms jumper harness , console . Not in stock. Two tech . RB; ordrng 1 W11616683 (console) and 1 W11233913 (mag thermostate) and 1 W11578959 (magnatron) and 1 W11578579 (inverter board) and 1 W11568584 (thermostate) and 1 W10460457 (humidity sensor) and 1 W11578580 (harness) and 1 W11356990 (harness)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Franklin, Virginia 23851

Austin D.

Job Details: 10/11/2023

came out to resolve the issue. disassembled and replaced the door. cleaned up all broken glass. unit is running as designed and ready for resale.

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ03

Near Hampstead, Maryland 21074

Bernard M.

Job Details: 10/11/2023

"Replaced all parts, damper opens and closes without noise, ice box fan runs and FC drawer opens and closes without issues. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Beltsville, Maryland 20705

Roberto I.

Job Details: 10/11/2023

"Cx complaint unit not cooling properly.Fund evap not defrosting. Defrost thermistor readig from conrol 33Kohm. forced defrost, heater turned on. Called tech line, spoke to Brandon. He made me test Rc and Fc temp thermistors, and they were ok. He submitted the unit for review and possible replacement. Advised cx Whirlpool will contact him in two business days."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Lewes, Delaware 19958

Michael E.

Job Details: 10/11/2023

"CX complaint: unit trips breaker in early part of spin. Tested and verified complaint. Error code F0E7. At low speed motor is making an unusual growling sound. Diag cycle did not trip breaker. I replaced the motor due to odd sound. This could be from motor when its under heavy load or possibly lower harness when basket is heavy. I asked CX to run biggest load first to test unit under a load. If problem persists, please preID W11590868 lower wire harness. I recalibrated unit and tested and it is now working properly. Job is complete"

Contact Us

About Us