Service History 140 - VIA Appliance

We serviced a

KITCHENAID RANGE

Model KFGG500ESS6

Near Fulton, MD 20759

Emmanuel R.

Job Details: 10/11/2023

"Replaced two front burners and tested unit, unit is working properly. Also notice customer is using a older thermometer that is not reading correctly. I put my meter to it and found temps are fluctuating nicely, customer wants it a bit hotter to i calibrated the oven."

We serviced a

WHIRLPOOL DRYER

Model MED6230HW3

Near Laurel, MD 20707

Justin S.

Job Details: 10/11/2023

the umit is making a lot of noise in cycle. found the noise is from the idler. replaced the idler with vs and retested. the unit is now spinning blowing and heating good. the unit is now ready; ordrng 1 W10837240 (idler pulley)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Bel Air, MD 21015

Neil H.

Job Details: 10/11/2023

E2 = Motor lost positionNEW ICE MAKER AND BIN NEEDED; ordrng 1 W11658802 (Whirlpool Refrigerator Ice Maker) and 1 WPW10347093 (ice container)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lewisberry, PA 17339

Sal R.

Job Details: 10/11/2023

CX complaint was that the unit would not start a wash cycle. I found that the the run cap was leaking. I was abel to access and replace the run cap. I recalibrated the unit and teswted . Unit tewt good.; used 1 W11395618 (run cap) from stock

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Lovettsville, VA 20180

Ricky E.

Job Details: 10/11/2023

"installed parts, unit cks ok.."

We serviced a

JENNAIR RANGE

Model JDRP436HL01

Near Bethesda, MD 20817

Julian H.

Job Details: 10/11/2023

CX complaint about ovens light not going off inspected & found that switch is working but oven light button doesnt respond tried to reset power for 5min without any change oven can still be operated but status light is not responding either confirmed power 240vac need ui & acu; ordrng 1 W11492269 (ui) and 1 W11334164 (ctrl elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW05

Near Midlothian, VA 23112

John P.

Job Details: 10/11/2023

Found UI not going into defrost ordering ui; ordrng 1 W11567938 (Ui)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM0

Near Herndon, VA 20170

Richard B.

Job Details: 10/11/2023

"CX complant. Dishwasher not drying. Inspected unit and found heater open. Quoted CX price to repair. . Replaced heater , Cycled power , Tested unit , Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Vienna, VA 22180

Jason A.

Job Details: 10/11/2023

"CX complaint WASHER NOISEY. Replaced pulley, pulley cover & screws. Other parts ordered not needed. Tub cover in place & suspension is testing good. Found oil on gearcase hub bellow. Squeaks when turned by hand. Plastic hub for encoder is rubbing against housing of gearcase source of noise. See SDpics. Screw holes for pulley cover stripped Drilled 2 new locations to secure cover. Called techline to update, per TL replace gearcase splutch actuator > JJ; ordrng 1 W11454741 (gearcase) and 1 W11481722 (actuator) and 1 W10721967 (splutch)"

We serviced a

WHIRLPOOL FREEZER

Model WRF535SMBM00

Near Edgewater, MD 21037

Davonte

Job Details: 10/11/2023

"cx complained icemaker stopped working , confirmed cx complaint after inspecting unit. tried jumping icemkaer but IM never came on. advised cx that he will need a new IM. cx stated he will be looking to get a new unit. cx paid service call"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Fulton, MD 20759

Emmanuel R.

Job Details: 10/11/2023

"Cs doors not sealing, confirmed complaint. I found the Rc door on the inner corners have a gap and door gaskets has a white powder stuff on it. I used food grade petrol jelly to clean off the power and used my heat gun to help seal the doors. Advised to keep and eye on it. Also mentioned a noise that sounded like the compressor she has a video of it but unit is not making the noise right now so i advised to monitor it. Unit is working properly at this time."

We serviced a

JENNAIR RANGE

Model SVD48600W

Near Washington, DC

Brian F.

Job Details: 10/11/2023

"Installed refurbished control board, repaired damaged broil harness. Ran broil, convect bake, convect roast, bake, all heating properly. All other oven components tested and are functioning properly. Unit is now working properly."

We serviced a

WHIRLPOOL DRYER

Model MED6230HW0

Near Potomac, MD 20854

Julian H.

Job Details: 10/11/2023

Cx complaint about unit making a screeching sound found issue with pyulley gave CX a quoted & paid for SVC CALL ONLY THRU APP

We serviced a

MAYTAG WASHER

Model MHW8630HW3

Near Chevy Chase, MD 20815

Brian F.

Job Details: 10/11/2023

"Cx states unit won't shut off at end of normal cycle. Entered diagnostic mode, found saved F5E2 (lock failure), cleared error, ran auto test, unit completed with no errors. Tested lock, lock is good, installed control board, ran auto test, completed with no errors. Unit is working properly."

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Ashton-Sandy Spring, MD 20861

Robert L.

Job Details: 10/11/2023

"cx complaint random squeeling noise, found idler worn not making noise at this time, out of van stock and pre-id came late (in today), rescheduling for tues 10/ 17 collected $281.49 MC cx paid in full"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Littlestown, PA 17340

Bernard M.

Job Details: 10/11/2023

"Attached power cord to terminal, ran normal cycle and unit spun but didn't heat. Checked and found 85v at terminal. Instructed cx to contact licensed electrician to replace outlet for 240v. Cx will call back if unit doesn't heat after outlet repair."

We serviced a

WHIRLPOOL RANGE

Model KFGG504KPS3

Near Churchville, MD 21028

Neil H.

Job Details: 10/11/2023

"WRONG PART SHIPPED RR AND THE OVEN PARTS NEEDED BOTH FRAYED; ordrng 1 W10776437 (Fitting, Broil) and 1 W10919226 (regulator)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Fairfax, VA 22030

Demonte S.

Job Details: 10/11/2023

Installed the Damper Control. Tested the unit. Unit is working as Designed. ; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Ashburn, VA 20148

Richard B.

Job Details: 10/11/2023

"CX complant. Dryer is loud. Prior diagnosis found after installing blower wheel and ideler pully , Unit also needs blower wheel housung and motor. Installed blower wheel housing and found bottom pan is bent from being dropped . Made unit quieter but with unit being on ceramic tile floor the unit is still a little loud., advised CX of issues. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Stafford, VA 22556

Thomas B.

Job Details: 10/11/2023

Inspected unit found no issues unit working as designed.

We serviced a

IKEA DISHWASHER

Model IDT870SAGX0

Near Belcamp, MD 21017

Neil H.

Job Details: 10/11/2023

COMPLAINT THE UNIT MAKING NOISE RAN DIA AND FOUND THE ISSUE IS THE SUMP MOTOR; ordrng 1 W10899563 (Motor & Sump Assembly)

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HV2

Near York Haven, PA 17370

Sal R.

Job Details: 10/11/2023

"CX complai t is that the unit is not igniting. I found that the unit will ignote , but the igniter is intermitsnt. I am ordering 1 igniter (WPW10324262) and 2 screws (W11684507). Once the parts are avalibel, please have somoene form the office call to set a return date.; ordrng 1 WPW10324262 (igniter) and 2 W11684507 (screws)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Columbia, MD 21044

Robert L.

Job Details: 10/11/2023

"cx complaint food freezing on top shelf and left side, temps at arrival 37.9 RC and 7 FC set to 38/5, found tall items (whip cream cans) in front of middle front of vent and canned items against back wall, trapping and isolating air , explained importance of air flow down back wall and across top, relocated all food forward alowing 1' gap at rear and short items on top shelf, removed damper cover, found previous added permagum seal intact and no signs of air leak, cx to adjust temps to find her sweet spot to reduce freezing, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Chambersburg, PA 17202

Andrew S.

Job Details: 10/11/2023

Cx complaint is that the ice maker slowed production then stopped altogether. Upon arrival I found that the unit is 6 Degrees (set at 5) and 35 degrees (set at 33.) I ran tested 56 and found an E5. I then ran test 57 and the ice maker harvested. I then ran test 45 and and the valve activated but the ice maker did not fill. I then ran test 19 and verified that the fill tube heater is getting 123.5 v. I also ran test 36 and found that the ice box fan is functioning properly. I am ordering the ice maker and fill tube heater. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11658802 (Ice maker) and 1 W11087201 (Fill Tube)

We serviced a

WHIRLPOOL RANGE

Model WCG97US0DS00

Near Chesterfield, VA 23832

John P.

Job Details: 10/11/2023

"Cx complaint left from burner not igniting checked unit found ignition switch not seated on stem, seated switch to stem tested working as designed"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Chambersburg, PA 17201

Andrew S.

Job Details: 10/11/2023

Cx complaint is that the unit is not finishing cycles. Upon arrival I found that the complaint is that the unit was done and then restarted filling the basket. I found no error codes. i then ran the diag test and found that the unit restarted the cycle without any prompts. I then attempted to change the control and found that the control we received was defective. I am reordering the control. I was able to set the return visit for Monday 10/16 AM preference.; ordrng 1 W11603811 (Control)

We serviced a

MAYTAG WASHER

Model MVWB835DW04

Near Alexandria, VA 22309

Lloyd B.

Job Details: 10/11/2023

"Cx complained the unit did not operate correcty. Installed new gearcase, clutch, stator, rotor and agitator and tested the unit in diagnostics and it now operates as designed. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Falling Waters, WV 25419

Andrew S.

Job Details: 10/11/2023

Cx complaint is that the stove is unresponsive. Upon arrival I found that the stove is not powering on and the burners are not functioning as well. I slide the unit out on my moving board and accessed the terminal block. I found that the unit is not getting any voltage when plugged in. I found 0V at both legs. I informed the cx of the issue and that they will need to have an electrician look at the power supply. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Chesterfield, VA 23838

John P.

Job Details: 10/11/2023

CX complaint unit leaking water check unit found water leaking around door seal ordering door seal; ordrng 1 W11483553 (Gasket)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Richmond, VA 23224

John P.

Job Details: 10/11/2023

Cxs complaint unit tripping breaker checked unit found unit with short in receptacle advised CX issue with receptacle and not dryer CX going to get somebody out to look at receptacle.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Laurel, MD 20723

Emmanuel R.

Job Details: 10/11/2023

"Cs unit has water leaking out the freezer, confirmed complaint. I found that the water spout for the IM wasnt aimed at the water bowl so when the icemaker called for water is missed the icemaker. That was completely my fault. Installed spout correctly and tested unit. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Chester, VA 23831

Chris B.

Job Details: 10/11/2023

cx comp unit willl shake real bad f7e6 unit acting erratically confirmed complaint found bent spindle on gear case and or warped tub ordering Gearcase W11454734 and basket and hub and wash plate id find wash plate to be siezed to shaft and could not remove; ordrng 1 W11454734 (gear case) and 1 W10752283 (wash plate) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W10752719 (basket) and 1 W10528947 (hub)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Ellicott City, MD 21043

Robert L.

Job Details: 10/11/2023

"cx complaint not making ice, T58 01, T56 E5, T57 01, T15 passed,T 36 fan working, T45 filled, called techline, temps 44 RC, 8 FC and 22 icebox, may have been in defrost, per techline replace icemaker and icebox fan....... ordering icemaker and icebox fan......... lowered temp to -4 in Fc and cleared erro by cycling power (breaker #6); ordrng 1 W10846539 (icebox fan) and 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS11

Near Leesburg, VA 20175

Daniel J.

Job Details: 10/11/2023

per notes installed new cotntrol spoke with customer about the laor charge of 110 stated it was already taken care of when she paid for the last vist no cell service in home confirmed light responding to key pad and turning off

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Timonium, MD 21093

Shane M.

Job Details: 10/11/2023

installed all leds. unit working properly. scode.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Nokesville, VA 20181

Robert W.

Job Details: 10/11/2023

"CX Complaint is the upper shelf in RC is freezing food temps getting down to 23Deg RC set to 36Deg tested damper and fan its good open and closing with no issue, Tested Ice box fan motor and found the gasket that meets IM is bleeding air when ice box fan is on. also found the cover in RC bracket tab not holding up cover. Ordering Ice box door, bracket; ordrng 1 W11268536 (Ice box door) and 1 W11482035 (Bracket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Gettysburg, PA 17325

Bernard M.

Job Details: 10/11/2023

"Cx complaint unit is frosting. Inspected and found heavy frost build up in FC. Found the gasket doesn't seal around the top left corner of the door. Also found the drain tube clogged and it causes the water to freeze at the bottom of FC. Ice comes out from door and leaks onto floor. Drain will need unclogged. Ordering FC gasket, set return for 10/18, office will contact cx with time frame. Cx paid $459.03 for full repair.; ordrng 1 W10571967 (gasket)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Sterling, VA 20165

Richard B.

Job Details: 10/11/2023

"CX complant. Washer not washing. Prior diagnosis found unit needs gearcase , washplate and agitator. Replaced all parts and tested unit. After running a calibration cyclle. Unit working as designed. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Linthicum Heights, MD 21090

Dustin F.

Job Details: 10/11/2023

"CX complaint: Ui went outInspected unit, confirmed voltage and replaced ui with pre id and tested unit. unit now working as intended."

We serviced a

JENNAIR OVEN

Model JGS9900CDS02

Near Virginia Beach, VA 23451

Carl A.

Job Details: 10/11/2023

cx complaint of consule to be damaged had dent in it and was unnotice replaced consule tested unit works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Cockeysville, MD 21030

Shane M.

Job Details: 10/11/2023

"cx complaint the unit LEDs light are out & unit isnt cooling properly. found unit around 70F both rc/fz cx said geeksquad replaced inverted box. scode for leds. unit covered under 5/10yr coverage. couldnt found any dye with my black light. ordering rc evap, drier, compressor. 3ct 3ct needed. left 12 leds w cx. cx paid svc by card.; ordrng 1 W11553229 (rc evap) and 1 W10832994 (compressor) and 1 W11573593 (inverted board) and 1 WPW10143759 (drier)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Baltimore, MD 21239

Shane M.

Job Details: 10/11/2023

"installed switch. did not fixed the issue. jumped blk/blue wire on control, unit started. ordering control.; ordrng 1 W11525997 (control)"

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ08

Near Towson, MD 21204

Alexander D.

Job Details: 10/11/2023

"cx complaint fz door doesnt close all the way everytime and water out dispenser tastes like plastic. inspected unit and verified complaint. found fz basket rubbing on the bottom. reinstalled basket and it stopped rubbing and door started closing properly. also advised cx to make sure they pull from center of handle so tracks dont get crooked. for water tasting like plastic, found cx hasnt flushed 3.5gal at once. advised cx to flush 3.5gal thru dispenser because thats how big the reservoir is. unit is now working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Baltimore, MD 21212

Shane M.

Job Details: 10/11/2023

"cx complaint the unit isnt cooling properly. and temps are showing 60-70F in RC. could confirmed, found fz frozen over evap, found control showing 60F for rc. rc set to 33F. put unit into test mode, open sensor test 101. found test 203 was off. turned 203 on. ordering control, thermistor, fan & heater harness.; ordrng 1 W11024089 (fan) and 1 W10316760 (thermistor) and 1 W10316760 (heater harness) and 1 W11642241 (board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRTX5028PB01

Near Owings Mills, MD 21117

Shane M.

Job Details: 10/11/2023

"cx complaint the unit isnt cooling. took evap cover off, found uneven frost pattern. unit needs sealed system work. ordering evap drier compressor 3ct. R600a; ordrng 1 W11579351 (evap) and 1 W11504450 (cap tube) and 1 W11506620 (fitting) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (couplerr) and 1 W11504430 (coupler) and 1 W11506619 (coupler) and 1 R600a"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Olney, MD 20832

Ricardo S.

Job Details: 10/11/2023

"Cx complains that the ice maker leaks, inspected unit, the fill tube is in the wrong position.. fill tube back in place, unit tested and works fine"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Owings Mills, MD 21117

Shane M.

Job Details: 10/11/2023

"installed mag, inverter board & mw control board. tested the unit, F1E5. pulled unit back out, called techline, advised to reorder inverted board w magatron. cx got sent a magatron, so i left magatron i had with me. ordering inverted board.; ordrng 1 W11325604 (inverted board.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHM06

Near Ellicott City, MD 21042

Robert L.

Job Details: 10/11/2023

"cx complaint moisture on ceiling of RC and back wall of FC, found gasket compressed, heat treated to full expansion ,doors square,, moved unit into hole for cx, tested all ops ok"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFB02

Near Baltimore, MD 21213

Alexander D.

Job Details: 10/11/2023

"cx complaint fz door rubs on bottom of fz cavity so door wont close everytime. also top left corner of rc door is scuffed and sharp, cx said she cut her finger on it. inspected door, looks like corner was dropped on pavement. cx will email in pop but can see actual goods issue date of 9/7 and cx called in on 9/25 so unit is within 30day cosmetic warranty. tried adjusting level to stop fz door from rubbing. had to add a washer under fz door and its not rubbing anymore. ordering rc door. advised cx door will be shipped directly to her house and to call office to schedule return visit after inspecting for damages; ordrng 1 LW10803934 (rc door black) and 1 WP489467 (washer AD v/s), used 1 WP489467 (WASHER AD v/s) from stock"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Hanover, PA 17331

Bernard M.

Job Details: 10/11/2023

"Cx complaint unit wouldn't spin. Removed top panel and found the belt to be loose. Accessed pulley and found the belt had come off. Reconnected belt to pulley and motor, rna normal cycle and unit spins and heats as designed. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Dundalk, MD 21222

Dustin F.

Job Details: 10/11/2023

"CX complaint: unit makes noisesInspected unit, found condenser fan housing not seated all the way making fan hit housiing. readjusted housing and tested unit. unit now working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Williamsport, MD 21795

Andrew S.

Job Details: 10/11/2023

Per previous diag I was able to access and replace the FC door. I then tested the door and ofund that it is now functionng as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADM0

Near Baltimore, MD 21230

Alexander D.

Job Details: 10/11/2023

"cx complaint unit not washing. cx used to be able to turn breaker off and on and unit would start working but now that doesnt work. inspected unit and verified complaint. no errors stored. ran test cycle, wash motor is getting 120v but not running. ordering sump asm. quoted 532.16, paid in full with c/c. call cx to schedule return visit once we have eta on part; ordrng 1 WPW10671942 (sump asm)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Berryville, VA 22611

Ezra M.

Job Details: 10/11/2023

"not drying properly. cust using rinseaid, using correct settings. unit just finishing cycle on arrival, dishes still hot, heater still hot, sides of tub dry, water on top of glasses and bowls. checked errors, none stored. unit is working properly. customer instruct on how unit works."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 10/11/2023

"Cx complains that the unit not making ice, inspected unit, ran test mode, error e5 i/m thermistor open or shorter, ran test#57 and 58 motor cks ok, Fc temp 2 degrees, Rc temp 37 degrees, unit cooling ok, Ice box fan motor cks ok, unit needs ice malkern assy faulty thermistor; ordrng 1 w11658802 (ice maker)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Berryville, VA 22611

Ezra M.

Job Details: 10/11/2023

"buttons on control not responding, ordering control; ordrng 1 W11159621 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model krff577kps02

Near Wilmington, DE 19804

Taylor F.

Job Details: 10/11/2023

Cx complaint is unit leaking water from above lights in the RC. Tested inspected and verifed complaint. Found the dual vlave to be defective and leaking water from one of the seams. Replaced valve from pre id and unit is now working as designed. job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Huntingtown, MD 20639

Shane B.

Job Details: 10/11/2023

"cx complaint is unit not cooling and display just showing dashes. confimed complaint. display shows '-' in each display. FC temp is 62. no fans or anything running, only lights seem to be working. cx said control was repalced recently by another company. entered programming mode. unit shows correct code is saved but when mode is exited display goes back to --. pressed up and numbers appeared in both displays. set each to 4 and fans started running, damper opened. let unit run while i called techline to document. after 15min on hold with techline FC temp had dropped to 48. by the time i got off the phone FC temp had dropped to 37. techline advised replacing no parts at this time. said it could have been a programming issue with new board. unit is workign as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Great Mills, MD 20634

Shane B.

Job Details: 10/11/2023

"cx complaint is the unit displaying an error code FAE5. they said cycle starts but error pops up quickly and cycle stops. checked for codes and found FAE5, FAE2. cleared codes, ran sevice cycle. unit ran drain pump, started to fill then drained and FAE5 started flashing. found no loose connections on control board or wash motor. replaced wash motor with preIDed part. restroed power and ran service cycle. unit completed cycle with no leaks, issues or error codes. unit is working as designed."

We serviced a

KITCHENAID OVEN

Model KODE500ESS00

Near Stafford, VA 22554

Tanner B.

Job Details: 10/11/2023

"Installed new vent and found the lower duct is pushing on vent not allowing door to close . found the spacers for oven failed, allowing unit to sit on bare frame .. needs spacers to raise unit up .. found the upper outer door has rust build up .. the lower oven top vent screws are stripped , needs new outer door and screws; ordrng 1 wpw10327374 (vent) and 1 W11354870 (outer door upper) and 4 W11240831 (spacer)s and 2 WP98008545 (screw)s"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Pikesville, MD 21208

Shane M.

Job Details: 10/11/2023

installed new control. unit working properly.

We serviced a

MAYTAG WASHER

Model mhw6000xw2

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 10/11/2023

"Mcu shorted , unit needs new mcu.. Gave cx qoute on repair .. cx paid svc call , getting new unit.. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS3

Near Shippensburg, PA 17257

Andrew S.

Job Details: 10/11/2023

"Cx complaint is that the LF burner is not working and the unit is displaying a F9E0 error code. Upon arrival I verified the error code. I removed the rear cover and verified that the voltage incoming was correct. I then inspected the main harness and found no issues with the harness. I then inspected the Burner and found that the rectical that the coil plugs into has had a thermal event and failed. I also found that the harness and failed and separated from the recetical. I am ordering the control, infinite switch and upper harness. Please contact cx when the part are avaialble to schedule the return visit.; ordrng 1 W11594224 (Control) and 1 WP3149400 (LF infinite switch) and 1 W11396691 (Upper Harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 10/11/2023

"Concern the unit gave a power outage message and unit started too smoke from console.. arrived and pulled console and found control blown next to J1 AND J10 connector .. tested outlet and found it wired correctly .. measured J10 PINS 2-6 FOR Drain pump, reading 3.5ohms .. drain pump took out main control . Unit needs control and drain pump.contacted wpl saftey , recieved auth for parts only; ordrng 1 W11543998 (control) and 1 W11399437 (drain)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Sparrows Point, MD 21219

Dustin F.

Job Details: 10/11/2023

"Cx: Unit throwing codes not fillingInspected unit, confirmed CX complaing Found F8E1 and F8E6 code pulled unit out and confirmed unit cleared cycle while out of recess, then ran normal cycle and watched till about 20 min left. Unit display is off and flow meter fan in inlet assembly seem to be stalling at times while filling. Inlet valve and flow meter reading good as far as resistance but unit is having intermittant issues. ordering control, inlet assembly, and sending valve for return.; ordrng 1 W11660283 (control) and 1 W11535094 (Inlet assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW

Near York, PA 17404

Sal R.

Job Details: 10/11/2023

"CX complaint is that the unit is making a loud noise. I found that the is leaking oil caused by failed barrings. I am ordering 1 gearcase, splutch, belt, shifter, agitator, and spanner nut. A 2 call count will be needed due to seized agitator. Once the contract is apporved, please ahve someone form teh office call ot set a return date.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (Splutch) and 1 W11239857 (belt) and 1 W11481722 (shifter) and 1 W11550891 (agitator) and 1 W11551646 (spaner nut) and 1 2callcount (2 call count)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Odenton, MD 21113

Israel R.

Job Details: 10/11/2023

Customer complaint unit is still doing the same thing the light is freezing the ice bin is not coming out and the door is hard to pull out. I twawed the unit and found the unit is not sealing correctly. I adjusted the gaskets and thawed the sliders. the doors and ice bin started to come out but the middle slider on the ice bin has failed and needs new one. the sliders are not pulling the unit in. I called techline and thye told me to replace the Sliders and to add silicone around the unit. there is a small gap on the top of the liner. Ordering adhesive both sliders and glide. Call customer when parts are available.; ordrng 1 W10841140 (adhesive) and 2 WP13055901 (slide)s and 1 WPW10170987 (glide) and 1 ribetgun (ribet gun)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 10/11/2023

"IM not cycling, replaced icemaker .."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chester, VA 23836

Chris B.

Job Details: 10/11/2023

repalced slider and control tested unit working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 10/11/2023

Replaced rh door seal . Job complete

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Woodbridge, VA 22191

Robert W.

Job Details: 10/11/2023

"CX Complaint is the unit is going off balance. Inspected unit and found off balance error found suspension a little bouncy also found the gearcase has some oil coming from gearcase also found dispenser soak switch sticking and dispenser leaking., Ordering Gearcase,suspension and slider, dispenser and switch; ordrng 1 W11449841 (Gearcase) and 1 W11400157 (Dispenser) and 1 W11662334 (Switch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near York, PA 17404

Sal R.

Job Details: 10/11/2023

"CX complai t is that the unit has lost lighting in the RC. I found that the Left hand rear ceiling icebox LED is out and the rest are dim . The FC Led is opperational. MN has 2 differant service pointers for LED /s , but this unit is not in SN range for ether SP. I am ordering 1 LH RC LED MOD (W11462342). I colelcted $192.19 for service , part, shipping, and taxes via credit card. CX owes $120.00 for labor charges once repair is completed.; ordrng 1 W11462342 (LH RC LED MOD"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48FMS01

Near Clifton, VA 20124

Demonte S.

Job Details: 10/11/2023

When lowering the unit. Noticed that the built-in refrigerator has no wheels on the whole right side. Talked to Ma about this situation. Cx must have someone come out and pull the unit out and put the unit back in once the repair is completed. ( Cx tried to have me leave all parts with him saying he paid off or these parts. I advised the cx even if I did the repair I couldn't leave these parts with them because they are hazardous materials.) Any questions please check Sd Pictures.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Stafford, VA 22556

Thomas B.

Job Details: 10/11/2023

"Cx complaint unit is not working properly inspected unit removed and replaced the timer, clip, and knob tested and inspected for proper use unit now functions Normally"

We serviced a

WHIRLPOOL COMBO

Model CET9100GQ2

Near Woodbridge, VA 22191

Robert W.

Job Details: 10/11/2023

Replaced cover unit tested and is working properly.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Locust Grove, VA 22508

Tanner B.

Job Details: 10/11/2023

valve allowing water to flow into unit on standby mode. replaced valve and tested unit. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bowie, MD 20715

Davonte

Job Details: 10/11/2023

"cx complained unit was making loud drilling noises. confirmed complaint on previuos visit. installed new baffle,motor, fan blade. ran service test 3. unit no longer making loud noises"

We serviced a

WHIRLPOOL FREEZER

Model WRV986FDEM01

Near Lebanon, PA 17042

Justin L.

Job Details: 10/11/2023

Cx complaint water build up under drawers. Was able to access unit and found that the drain tube froze causing ice to build up and warp and casued evap cover to fracture which is causing drawer closure issues. Fan is intermittantly stalling out in test mode. Ordering fan support and evap cover and will use fan and drip pan on return. Ordering parts and once in office will need to set return.; ordrng 1 WPW10389152 (fan support) and 1 W11188493 (evap cover)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Odenton, MD 21113

Israel R.

Job Details: 10/11/2023

Installed new ice maker and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 10/11/2023

"Unit not cycling through correctly.. unit needs new control and valve .. Unit needs a hard surface to sit on , inform the cx on issue; ordrng 1 W11603810 (control) and 1 W11210463 (valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Williamsburg, VA 23188

Justin W.

Job Details: 10/11/2023

cx complaint rc not cooling. checked unit to find .43 vdc going to connector under fc door. checked to find 12.4 vdc from p4-1 and p4-3 connector on back of unit at main control. called techline spoke to Chris. broken wire inside cabinet unit not repairable advised cx to call whirlpool cx service for next step

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Alexandria, VA 22310

Lloyd B.

Job Details: 10/11/2023

"Cx complained the unit is scratching their floor. Inspected the unit and found that the frame behind the rollers, are bent downwards and when moving the unit, scratches the floor. Explained all to tech support and sent them pictures. Was able to bend the bar and test and it no longer scrapes the floor. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Yorktown, VA 23692

Justin W.

Job Details: 10/11/2023

"cx complaint unit not draining properly. checked unit to find error code f8e4. removed water, then removed drain pump to find toothpick blocking impellor. removed and reinstalled drain pump. tested unit working as designed"

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 10/11/2023

Per previous diag I was able to access and replace the sump assembly. When I tested the sump I found that the unit is leaking. I removed the sump and found that the sump was defective and the motor was separated from the housing allowing the water to leak out as soon as it dispensed it. I am reordering the sump assembly. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11613570 (Sump REORDER)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Friendship, MD 20758

David J.

Job Details: 10/11/2023

Cx complaint unit wont dispense ice. Arrived and inspected unit. Found auger motor makes noise but ice is not pushed out Shute. Found no clogs. Removed ice bin and inspected augur. Found that motor comes on but augur is stripped on shaft and doesnt move. Will need to replace augur and motor since we cannot separate parts. Ordering parts for return visit and will replace when they arrive ; ordrng 1 WP63052 (Yoke) and 1 W11671282 (Augur motor) and 1 WPW10309864 (Divider)

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Middletown, MD 21769

Ricky E.

Job Details: 10/11/2023

"installed parts, unit has same issues. the units washer lid lock is buzzing and not locking and the drier wont run.. will need to contact wpl; schdld next appmnt for 10/12 THU !"

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Edgewood, MD 21040

Neil H.

Job Details: 10/11/2023

COMPLAINT DRYER NOT WORKING FOUND THE PLUG WASN'T ALL THE WAY IN I SECURED IT AND DRYER AND WASHER WORKING

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Hershey, PA 17033

Cody H.

Job Details: 10/11/2023

"Was able to access unit and replace parts per previous visit. Ran unit though test 52 to calibrate new parts, then ran unit through test 51 and unit went through both tests with no issues. Unit now works as designed, no further work needed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Upper Marlboro, MD 20774

Leon

Job Details: 10/11/2023

"The complaint was you, and it wouldn't drain a wash. Confirmed the issue, test it. The drain pump got twenty, test it. The voltage going to the drain pump which was a 120 V. After that, I removed the drain pump from the unit. Seeing that the drain pump had some type of clothing and metal wire stuck in it. Removed everything inside the drink pot test it unit and everything worked as it should The client drain Line in the house is much too short. I believe that things are getting caught back up. Because it's not going up high enough. The drain line in the house is only about 20 inches high. And it needs to at least be 32 to 42 inches. High, showed cx, cx says she will get fixed as soon as possible"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Middletown, MD 21769

Ricky E.

Job Details: 10/11/2023

"installed parts, unit cks ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Suffolk, VA 23435

Austin D.

Job Details: 10/11/2023

cx complaint the unit is rusting on the front panel. checked the unit and confirmed the complaint. it is rusting near the start button and by the vent wax motor slit. replaced the part and tested the unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx986sihz03

Near Ashburn, VA 20148

Daniel J.

Job Details: 10/11/2023

customer complaint unit nolonger cooling in both compartments and before no cool started back loud noises when cooling enter let unit run buzzing from compressor custome upset was told by whirlpool that we would be sent out with the compressor ordering compressor invertor and; ordrng 1 W11578205 (compressor) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11504415 (coupler) and 1 W11506635 (valve) and 1 W11578028 (inverter)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Chesapeake, VA 23322

Austin D.

Job Details: 10/11/2023

came out to resolve the issue. disassembled the unit as needed. replaced all parts. put the unit back together. tested operation in a test cycle. unit is running as designed. no other issues found.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Glen Allen, VA 23059

Joseph D.

Job Details: 10/11/2023

Replace switch harness and burner unit now igniting properly and working as designed no longer shorted to cabinet

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSZ57L18DM04

Near Bowie, MD 20715

Davonte

Job Details: 10/11/2023

"cx complained unit wasnt cooling, after insoecting unit confirmed cx complaint. there was sheet of ice on evap cover, along with over frosting on evaporator. checked thermistor and it read 30.1k ohms under ice, checked heater got 16.6k ohms. tried running a deforst mode with the control board,but unit never went into defrost. unit will need control. control on special order.; ordrng 1 W11496879 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV00

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 10/11/2023

"first thing i notice is the ice shoot door gasket is not here must have been left on old door, cx said he has old door still he went and got door. i replaced the ice maker it cycled and filled fine. i then removed gasket off old door and installed on new one and is sealing good. unit is good to go"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Poquoson, VA 23662

Justin W.

Job Details: 10/11/2023

cx complaint unit not draining. checked unit to find drain pump on but not removing water. removed water and tested drain pump to find no blockage but pump weak. ordering pump to complete repair.; ordrng 1 W11396717 (drain pump)

We serviced a

WHIRLPOOL DRYER

Model MED5630HC2

Near Stafford, VA 22556

Thomas B.

Job Details: 10/11/2023

Cx complaint unit is not working properly inspected unit removed and replaced the fuse tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Poquoson, VA 23662

Justin W.

Job Details: 10/11/2023

replaced parts ordered tested unit working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Aldie, VA 20105

Daniel J.

Job Details: 10/11/2023

concerns with dishwasher top or third rack inspected unit found left side wheel not in channel allowing for rack to fall reseated into channel and now staying in place checked fault history none present ran diag complete no errors also informed customer on the use of rinse aide

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