We serviced a
WHIRLPOOL RANGE
Model WFE505W0JV3
Near Hershey, PA 17033
Fred G.
Job Details: 07/19/2022
I was able to access unit and replace the panel. unit now checks good. cx is very happy
We serviced a
MAYTAG WASHER
Model MHW3505FW0
Near Boonsboro, MD 21713
Danny R.
Job Details: 07/19/2022
the pump has a crack in it box is damaged ordering a new one; schdld next appmnt for 7/20 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Baldwin, MD 21013
Justin S.
Job Details: 07/19/2022
"the unit is very loud when i arrived. the noise is from the compressor. the compressor is pulling .7aac. when pierced the unit had 40psi in the system. replaced the compressor and vacuummed the system down. filled and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 w10913906 (coupler) and 1 w10143759 (filter), used 1 w10913906 (coupler), and 1 w10143759 (filter) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Rocky Mount, NC 27803
Ronnie B.
Job Details: 07/19/2022
cx complaint of unit leaking water again. Checked unit and found suction tube frozen to compressor causing moisture to drip under unit. Checked unit and found defrost thermistor only reading 12 k ohms covered in ice. Removed and replaced defrost thermistor and activated heater to confirm function and heater is good. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Columbia, MD 21045
Robert L.
Job Details: 07/19/2022
"cx complaint not draining randomly, cx ran prior to arrival and water in base, hit cancel warter drained but pump loud and after while got hot, replaced drain pump from pre-id, checked install, drainhose to tub straight no kinks and high loop to disposal, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Edgewood, MD 21040
Neil H.
Job Details: 07/19/2022
replaced the lid and the support rods unit checked good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Chesapeake, VA 23322
Justin W.
Job Details: 07/19/2022
cx complaint ice maker not dispensing ice. checked to find yoke good and turning properly. arm working properly to open and close flap for crushed ice. found defect in ice container. ordering ice container to be shipped directly to cx; ordrng 1 W11185686 (ice container)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hampton, VA 23669
Carl A.
Job Details: 07/19/2022
"cx complaint of unit not cooling in ffc ,checkedu nit to find the followiing 13 in ff, 57 in ffc ,bi metal at .2 cover in ice,heating element reading 108.9 ohms,found power not flowing thriough bi metal ordering wireing harness for repairs; ordrng 1 W11566892 ( Assembly, Evaporator Fan Wire)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2665XEW7
Near Claymont, DE 19703
Taylor F.
Job Details: 07/19/2022
"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the unit to be about 50 in both compartments. Evap fan is non operational and evap was frozen over. Thawed evap, and put unit in test 3. Found the fan only getting 3.5VDC which is not enough for it to turn. Ordering control and returning with evap fan just incase it was damaged from the low voltage. Cannot reschedule at this time due to FBO part.; ordrng 1 W11035752 (control)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Hampton, VA 23664
Carl A.
Job Details: 07/19/2022
"cx complaint of unit not advancing checked unit to find the following error codes F8E1,found connector on water valve not fully seated reseated wire harness on valves tested and calibrated unit works as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE45CVSS2
Near Manassas, VA 20112
Demonte S.
Job Details: 07/19/2022
"Inspected the unit. Found that the cx is saying that the Dishwasher isn't cleaning Dishes. I then ran Service Diagnostics on the unit. Error Codes are F6E1 = Motor Communication Error. Checked the Sump Motor. Motor is fully plugged in. Ran Service Test on the unit. Sump Motor will not run. Water filled, Water Drained & Heater activated. Unit will need the Control Board = WPW10285178 & Sump Motor = WPW10234567. If cx calls back Order these parts. Don't go without parts. Cx paid for the Service Call Only by Check. Check is in blue money bag."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Stafford, VA 22556
Tanner B.
Job Details: 07/19/2022
"Cc the unit not dryingh dishes , found the units heater w/ loose connection.. reconnected and tested unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Fort Washington, MD 20744
Shawn D.
Job Details: 07/19/2022
cx complaint unit not drying dishes and stinky inside dishwasher. inspected unit and smelled it and no smell for me. then checked for errors and had none. ran service cycle and everything sounds goood and working good heater got nice and hot rinse aid dispensed water inside hot. checked soap and she using the good stuff with rinse aid so turned rinse aid to 1 and instructed cx to use affresh once a month and to leave door cracked when cycle completes for the unit to air dry to not get stinky. unit is good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Emmanuel R.
Job Details: 07/19/2022
"Replaced Evap harness and tested unit, unit is now working as designed."
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Waldorf, MD 20601
Robert A.
Job Details: 07/19/2022
Cx has an extended warranty that needs to be properly dispatched. I did not diagnose the unit.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Olney, MD 20832
Andrew H.
Job Details: 07/19/2022
"Customers complaint is the unit's not cooling.i replaced the RC evaporator, RC evap thermistor, fan scroll, 3way valve, drier and coupler. I pulled unit into a 30-in vacuum and filled to 5.30oz unit is now working properly. Cx paid for labor with credit card. ; used 1 W11506635 (Coupler) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Aldie, VA 20105
Daniel J.
Job Details: 07/19/2022
water in freezer no frost build up on evap found drain blocked steamed out ice cleared drain
We serviced a
MAYTAG REFRIGERATOR
Model MTF2142MEW00
Near Norfolk, VA 23513
Justin W.
Job Details: 07/19/2022
replaced ice maker and valve notified cx of low water pressure to unit. tested valve dispensing water and ice maker completing harvest.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 07/19/2022
the unit smeliing of gas during preheat. inspecte dthe unit and found no sign of gas leak . tested unit. unit is working as designed. called wpl saftery and got auth
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Beltsville, MD 20705
Alexander D.
Job Details: 07/19/2022
cx complaint unit has never dispensed water or made ice. inspected unit and verified complaint. took filter out and put in bypass cap. water started dispensing but has a brown tint to it. reinstalled filter and water still dispensing but had a big burst of air come out and water is alot darker. icemaker working properly. advised cx to replace filter and have plumber check water supply for dirty water. cx understands. unit is now working properly.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Lebanon, PA 17042
Justin L.
Job Details: 07/19/2022
as per previous tech was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Laurel, MD 20707
Alexander D.
Job Details: 07/19/2022
"cx complaint unit still not making ice. inspected unit and verified complaint. icemaker harvests and fills good. test47 shows 11 for temp cooler than harvest temp. no dents in side of door. still dont see any broken wires at door hinge but tested continuity in wires and found tan, brown, black and red wires lose continuity if i wiggle the harness, especially the tan wire. called techline to document, sr#7734139873. ordering fz door and check valves with adapter in case new door has 2 1/4' waterlines. advised cx door will be shipped directly to their house and to call office to schedule return visit after inspecting for damages. cx understands. 2 tech to hold door up while feeding harness and waterlines through hinge.; ordrng 1 wp2314271 (check valve) and 1 8201815 (check valve with adapter) and 1 LW10691266 (fz door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model RTD21A
Near Alexandria, VA 22304
David J.
Job Details: 07/19/2022
Cx complaint of air leak in RC and small water leak. Inspected unit and found RC door gasket has multiple spot that arent sealing and actually cracked. Unit needs a new door gasket but is no longer made. Inspected the water leak and found when water is turned to fill ice maker water come out the back of unit where the wiring harness come out. Its been doing it for a long time that it rusted out cover and has been leaking through metal. Did not see any crack in the freezer but its definitely leaking inside the cabinet. Water line from valve to ice maker is also no longer made. Explained to Cx its a 30+ old unit and parts are hard to find. Cx is going to place in garage and buying a new unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Washington, DC 20003
Mitchell H.
Job Details: 07/19/2022
cx complaint ice mkaer she has in unit does not have the right connector. installed ice maker kit and plugged it all up. instructions say to wait 24 hrs before it starts making ice. informed cx to let us know if it doesnt make ice in the next day or 2
We serviced a
AMANA REFRIGERATOR
Model BRF20VE
Near Baltimore, MD 21201
Shane M.
Job Details: 07/19/2022
cx complaint the unit stopped cooling & has a burning smell. found thermal event at the start device SDPICS. parts NLA.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ellicott City, MD 21043
Robert L.
Job Details: 07/19/2022
"cx complaint buttons just flash and start and cancel no response, comfirmed complaint, console bubbled up and peeling , reset power same result, ui shorted, ordering console plastic in black and ui control; ordrng 1 W11460908 (console cover black) and 1 W11460962 (ui housing)"
We serviced a
JENN-AIR OVEN
Model JJW3430IL01
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 07/19/2022
installed fan tested normal
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKB0
Near York, PA 17408
Marc M.
Job Details: 07/19/2022
installed parts and tested unit. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Pasadena, MD 21122
Dustin F.
Job Details: 07/19/2022
"CX complaint: Dw leakingInspected unit, Found Bushings on element gone, drain house incorrectly installed, and clogged drain pump. i installed the new element, unclogged the drain hose, and resecured the drain hose. Tested unit, ran it through 5-6 diagnostic cycles, visually confirmed unit operating as intended, and visually confirmed with CX no leaks are now present. Snapped picture of Drain hose AFTER i moved it, when i arrived it was wrapped around outside of unit. i rescured to run behind and underneath like required."
We serviced a
JENN-AIR COOKTOP
Model JGCP748HM00
Near Harrellsville, NC 27942
Branden R.
Job Details: 07/19/2022
helped ar; saved tckt
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Lanham, MD 20706
Emmanuel R.
Job Details: 07/19/2022
"Cs the racks in the oven falls when she uses it,Confirmed complaint, racks fall without applying alot of pressure. Advised they are only rated for 25lbs but she isnt happy about that, called techline to see if we have a solution for this and they advised me to order two slightly larger racks for the customer, part# w10256908 sr-7734140445 customersvc 1-800-253-1301. Installed door gasket and rack. Customer is not happy.; ordrng 2 WPW10256908 (rack-oven)s"
We serviced a
IKEA DISHWASHER
Model IUD8555DX3
Near Washington, DC 20024
Mitchell H.
Job Details: 07/19/2022
cx complaint unit has water at end of cycle at times. checked hoses and all clear and check valve not torn or malfunctioning. installed new drain pump and new tub gasket and unit should be good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Nottingham, MD 21236
Justin S.
Job Details: 07/19/2022
lights are on and solid when i arrived. cx says earlier today they didnt come on at all. tried to get them to go off but couldnt get the lights to do anything but work. the freezer light was last replaced so replaced both refrigerator lights. cx says when the unit is dispensing ice its now gotten very loud. the unit is a lot louder than normal when dispensing. found the unit is dispensing the crushed and cubed but the solenoid does not shift back once done. the unit needs parts; ordrng 1 WPW10317991 (auger) and 1 WP2152713 (solenoid) and 1 WPW10169511 (coupler)
We serviced a
WHIRLPOOL MICROWAVE
Model IMBS104GSS02
Near Washington, DC 20002
Mitchell H.
Job Details: 07/19/2022
cx complaint unit is not working at all. inspected unit and confirmed. pulled unit out and noticed it was unplugged. plugged in and unit is all set. unit is under 5 year ikea warranty. job completed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Glenarden, MD 20774
Shawn D.
Job Details: 07/19/2022
"cx complaint just moved into house january of 2022 and unit started tripping breaker 2 weeks ago. inspected unit then checked for errors and had none. ran test mode highest amps 6.3 then ran drain and spin and highest amps got to 6.3 then then went down to 3.0 with drain pump running then when pump turns off only motor we have 2,1 amps unit is working good and amps are good. washer has a breaker issue i believe due to being on arc fault breaker. infomred cx to get breaker looked at/changed. collected for service fee."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Washington, DC 20001
Mitchell H.
Job Details: 07/19/2022
cx complaint unit wont start says close lid. inspected unit and confirmed. lid lock is not working. cx had a whirlpool factory part on hand so threw that in for him as it is out of stock and i could fix it today for him. replaced lid lock W11394572 and unit is now working as desinged.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Clinton, MD 20735
Mitchell H.
Job Details: 07/19/2022
cx complaint unit is doing same as before. pulled unit out to check thermister at control to see if its in spec while in ice. while pulling connector off i accidentally pulled a whole wire out of its connector and broke the pin. called techline and explained they understood and said it happens. but technically unit is unrepairable due to this issue. informed cx and they understood as well. gave cx SR number and unit should be getting swapped out for them. job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTSS3
Near Washington, DC 20001
Mitchell H.
Job Details: 07/19/2022
cx complaint unit is leaking from under dishwasher. inspected unit and found water seeping out of top of valve and just dripping on flor. turned water off and it stopped leaking. replaced valve with pre id part and unit is no longer leaking but valve i put in is OL and not allowing water into dishwasher. main leak issue is complete but will need to re order a new valve and replace it again for mechanical issue. cx paid in full and i rescheduled accordingly.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Lanham, MD 20706
Samuel R.
Job Details: 07/19/2022
checked part with cx and found a big hole on side of box and found damage to sump from it being packaged poorly and shipping reordering sump.W11416363 0 trribles and whirlpool wiseable; ordrng 1 W11416363 (sump)
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW
Near Washington, DC 20003
Mitchell H.
Job Details: 07/19/2022
cx complaint unit takes a couple cycles to dry. inspected unit and found no errors. put unit into test mode and went through good. put unit on timed dry and let run for about 5-10 mins and unit heated up good and as desinged. unit is working as desinged. job completed. unit is covered by goods date. cx could not provide me with POP at this time
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Fairfax, VA 22030
Carl R.
Job Details: 07/19/2022
"Microwave Not Heating - Combination Wall Oven - PRE-ID Magnetron, Inverter or Capacitor and .performed a wet paper towel test. Wet paper towel was very hot. Unit may need diode, mag capacitor and inverter board. Please call tech line if cx calls back. Cx also said that it randomly happens. Cx will record."
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Mechanicsville, VA 23116
Gill G.
Job Details: 07/19/2022
verified cx complaint of unit making squeaking noises during operation. found noise coming from idler pulley. replaced idler and vacuumed lint from inside of unit. tested. unit is no longer squeaking. collected for total.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 07/19/2022
new construction customerr closed july 15th 2022 son at home called informed by son we will need a closing document with date within the past 30 days dent on right lower corner of upper door left service agreement with phone number to office with son that was onsite unit will need upper door stainless steel W11600222; ordrng 1 W11600222 (upper oven door)
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Richmond, VA 23223
Gill G.
Job Details: 07/19/2022
unit shows purchase date of 6/1/21 and cx has receipt with purchase date of 1/19/22. called office. advised that registration date needs to be changed by whirlpool prior to servicing unit. no service provided.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clifton, VA 20124
Demonte S.
Job Details: 07/19/2022
Inspected the unit. Found that the cx is saying that the Water Valve will not turn off even if they unplug the unit from the wall. Cx turned the valves off at the wall. I then checked the Service Pointer on the Tub. Found that the pressure Hose port on the Tub is clogged. Unclogged the Pressure port on the Tub. Tested the unit. Valve is still staying Open. Unit will need the Control Board & Water Valve assembly. ; ordrng 1 W11513255 (VALVE) and 1 W11513246 (CNTRL-ELEC)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mechanicsville, VA 23111
Gill G.
Job Details: 07/19/2022
verified cx complaint of unit freezer frosting up. found freezer door gasket not sealing to cabinet due to door not being installed correctly. bottom screw on door not secured to slides. thawed ice. installed freezer door correctly. lubed slides. leveled unit. tested. freezer door gasket is now sealing to cabinet. toe grille is also bowed and rubbing on freezer door. ordered grey toe grille. scheduled return visit.; ordrng 1 WPW10534155 (toe grille grey)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW
Near Centreville, VA 20120
Carl R.
Job Details: 07/19/2022
"Clothes are not fully drying. AIR FLOW is not as strong as it should be. Vent doors outside do open, but cx hasn't had vents cleaned since last year. Start with vent clean. See sd pics"
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Mechanicsville, VA 23111
Gill G.
Job Details: 07/19/2022
verified cx complaint of unit having fault code present when unit is powered on. found F6E3 fault code displayed on console. ui is intermittently working. could not enter diagnostic mode. replaced console. stored fault codes F2E1(ui stuck button) F6E3(acu cannot hear hmi) F0E5(off balance load) cleared fault codes. ran diagnostic cycle and found unit is fully functional and working as designed. collected for total.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Chantilly, VA 20151
Carl R.
Job Details: 07/19/2022
"F1 E5. Turned power off to unit. Remived wires from junction box, removed unit from wall. Removed top lid, to gain access to replace mag,inverter board, and control. Removed allwire connections and covers. Installed new parts and covers. Connected wires to junction box, turned on power, cleared codes, tested unit. Unit works properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Ocean Pines, MD 21811
Michael E.
Job Details: 07/19/2022
CX complaint: ice forming under ice bin. Tested and verified complaint. Previous visit i replaced the dual valve and the problem reduced greatly. IB at 23 degrees which is a little too warm. IB fan has good air flow. Door has previously been replaced. Problem has reduced to 1/4 to 1/3 of how bad it was previously after replacing dual valve. Called WPTL SR 7733946721 Possible logic issue with IB temp. Ordering UI and main control as per WPTL. Ordering UI W11405309 and control W11224256. Scheduled return visit for 7/26 any time ; ordrng 1 W11224256 (control) and 1 W11405309 (UI)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Owings Mills, MD 21117
Brian R.
Job Details: 07/19/2022
cx complaint is unit just shut down. and not running. checked power and power was good. turned unit off by switch for a few min then turned back on and unit started back up and everything checks but lights. all freezer lights are dim and 1 in FF out. ? S-code S84638 covers the cost of 12 replacement lights and labor unit needs all lights replaced and after power outage unit didnt reset and turn back on. as soon as parts are in office will schedule. as soon as parts are in office will schedule.; ordrng 12 W11484836 (LED Lights)s
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Bridgeville, DE 19933
Michael E.
Job Details: 07/19/2022
CX complaint: dryer not running. Tested and verified complaint. I found no power from receptacle. I went over findings with CX and advised having a licensed electrician inspect the circuit. Job is complete
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPQ6
Near Lexington Park, MD 20653
Shane B.
Job Details: 07/18/2022
complaint is the unit not working properly. makes a grinding noise that starts and stops quckly and does not compact. when i arrived i saw the door was not closing correctly. it ws sticking out at the top right. i found a clip on the right side was not in place properly. once clipped in the door closed properly and unit ran as designed. unit is working. i showed cx the latch and how to put it on correctly. cx is happy.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Georgetown, DE 19947
Andrew W.
Job Details: 07/18/2022
"Cx complaint is drawer not closing properly. inspected and verified complaint. pulled drawer out and replaced slides and reinstalled. drawer was still sitting crooked and not closing properly. found that the door, mounting brackets, and drawer itself are twisted and the drawer will not sit level. Informed cx this was considered a cosmetic issue and was passed the 30 days CW. Cx stated this was reported with builder on her walk through before closing on the house in December of 2021. Quoted cx for the cost of the drawer to be repaired and cx stated they would contact the builder and WP for who was responsible for the repair. Ordering front panel, storage drawer, and mounting brackets. cannot reschedule unitl either P&L authorization is given or cx agrees to pay for repair.; ordrng 1 W11252164 (panel-drwr) and 1 W10813962 (drawr-util) and 2 W10462909 (brkt-mntg)s"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Mechanicsville, VA 23116
Gill G.
Job Details: 07/18/2022
"verified cx complaint of unit having fault code F7E1(tach not getting working correctly) stored fault codes F7E1(bad tach) F7E6(motor circuit open) replaced actuator. found gearcase is leaking oil and oil has gotten on components. unit needs gearcase, drive belt, drive pulley, motor, and capacitor.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11395618 (capacitor) and 1 2count (2 count)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lexington Park, MD 20653
Shane B.
Job Details: 07/18/2022
"complaint is unit not agitating, going off balance. checked for codes and found F7E6 motor fault. unit is in the garage and is hooked up to power but nothing else. ran agiate and entire basket tried to turn. found arm broken on acutator. replaced with preIDed part. unit agitated and spun but when switching back to agitate it made a grinding clicking noise from the actuator. replaced splutch with preIded part and tested again. now works smoothly. suspension is good. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Salisbury, MD 21801
Michael E.
Job Details: 07/18/2022
CX complaint: no ice. Tested and verified complaint. I found the IB fan was not coming on. Ordering IB fan. Scheduled repair visit for 7/25 AM prefered.; ordrng 1 W10846539 (evaporator fan blade)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC1
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 07/18/2022
Cx complaint unit is not working properly inspected unit found drain filter clogged removed and tested and inspected for proper use unit now functions normally. Charged 120.00 for service call
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Surfside Beach, SC 29575
Jason T.
Job Details: 07/18/2022
"Cx complaint, will not spin the clothes out at the end of the cycle, wet clothes. Ran factory diagnostic test # 12 verified control failure, advise customer control is on factory backorder. Dispatch will call to schedule a return visit, CX agreed.; ordrng 1 W11550649 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Richmond, VA 23229
Joseph D.
Job Details: 07/18/2022
"cx complaint of unit intermittently leaking. confirmed complaint. Previous visit found drain line clogged with debris, this issue was repaired but upon inspection, coupling on inlet valve hose also leaking intermittently when fridge is pressed against rear wall. the water is then travelling down water line and occasionally overfilling drain pan when unit defrosts at the same time. units drain hose presently not leaking but water spots evident on valve, reseated hose on valve and slide fridge back, watched valve from front with flash light, no leaking persists. unit now working properly."
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near Portsmouth, VA 23703
Anthony D.
Job Details: 07/18/2022
cx complaint unit not working checked unit founthermal event at terminal block and part of the main harness ordering terminal block and main herness to complete repair; ordrng 1 WPW10245259 (terminal block) and 1 W11188432 (main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS04
Near Ellicott City, MD 21043
Robert L.
Job Details: 07/18/2022
"cx complaint leaking still, found drain tube blocked, poured hot water ,would not drain, once removed tubing from rear water poured thru, removed tubing fofilter coverund defect in tubing and foam in tubing, replaced tube from pre-id, sealed base of RC and adjusted drain pan under evap, tested all ops ok, cx still waiting filter cover"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21703
Ricky E.
Job Details: 07/18/2022
please schedule appt to call tech line in the home... the doors are still creeking after last service...; ordrng 1 w11423787 (separator)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Manassas Park, VA 20111
Demonte S.
Job Details: 07/18/2022
Inspected the unit. Found that the cx is saying that the Washer is noisy. Ran Service Diagnostics on the unit. Error Codes are F7E1 = Basket Speed Fualt. Checked under the unit. Found that the Splutch Nut has fell off. Checked the Splutch teeth. All teeth on the Spultch are good. Tightened the nut to Splutch. Tested the unit. Cleared the error code. No noise. Unit is working as Designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Lorton, VA 22079
Jason A.
Job Details: 07/18/2022
"CX complaint FRIDGE RC temps too cold - ice tea in door frozen. LED lighting not working. Found all lights in FC & RC not working, Unit was installed less than 30days.Test several from both compartments with LED tester. Check door switches & power to 120VAC & out of LED Aurora power supply. As soon as I made contact with J1 connector the lights all started working. Test door switches over 30X = OK. Measured RC cavity & pantry thermisters in icewater good. Cycled cavity 12 & pantry 4 air damper baffle. Set RC temp from 36 to 39 & CX will monitor RC items for freezing next 2 weeks & report to returning tech > JJ; ordrng 12 W11484836 (LEDs)s and 1 JJTORETURN (JJ TO RETURN)"
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWP1
Near Richmond, VA 23227
Gill G.
Job Details: 07/18/2022
"cx complaint: unit is not draining. stored fault codes F9E1(diverter cannot find home position) F6E4(float switch open) F9E2(diverter stuck on) F3E2(shorted owi thermistor) found unit drains momentarily and pauses then runs wash motor, pauses that and drains again. after diagnostic cycle unit gave F9E1 fault code. advised cx that unit may need sump assembly and control. quoted repair for control replacement. cx not ready to replace parts at this time. collected for service call."
We serviced a
MAYTAG RANGE
Model MEW9630FZ02
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 07/18/2022
cx complaint units inner glass broke. installed new glass pack. collected 110 labor and unit is good to go. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near New Bern, NC 28562
Ronnie B.
Job Details: 07/18/2022
"cx complaint of unit not cooling properly. checekd unit and rc is at 50 degrees and fc is at 15 degrees evap has good frost pattern. Tested unit and found both fans not running with voltage present as well as ice box fan. UI indications are blank on screen. Unit will need new evp fan, ice box fan and both controls. Defrost theristor reading 7k and is out of range. Drain pan bowed. Replaceing controls due to short in ice box fan feedback to controls.; ordrng 1 W10316760 (thermistor) and 1 W11092503 (UI) and 1 W11457241 (drain pan) and 1 W10846539 (evaporator fan blade) and 1 W10830278 (cntrl-elec) and 1 WPW10469927 (housing)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Bowie, MD 20721
Mitchell H.
Job Details: 07/18/2022
cx complaint units still leaking out bottom of freezer. took all drawers out of freezer and steamed drain clear of ice and replaced drain tube. unit is now good to go. job completed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Waldorf, MD 20603
Robert A.
Job Details: 07/18/2022
"Cx complaint that the unit is leaving water in the unit and not completing cycles. I inspected the unit to confirm the complaint. There was grey water in the tub when I arrived. I found error codes: f0e2 f9e1. I cleared the codes and tried to run manual drain test, the lid lock but no drain action occured at all. I tried to re-enter diagnostics to run an auto service cycle, but the unit would not respond. After pressing the 3 key sequence the unit would chime then the UI screen goes blank. I ran drain and spin, the drain pump activated but the water level did not move at all, definitely a drainage issue. The unit needs a new control board and drain pump to resolve the issue. I'm ordering a new control for the return visit. The dryer is stacked on top so a 2nd tech is needed.; ordrng 1 W11322903 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bowie, MD 20721
Mitchell H.
Job Details: 07/18/2022
cx complaint unit not making ice. got water fitting and replaced freezer door. units ice mkaer started turning and filled with water a few seconds after closing the door the first time. unit should now be good to go. informed cx if it doesnt make ice by tomorrow this time to let us know. otherwise job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Rainier, MD 20712
Samuel R.
Job Details: 07/18/2022
replaced water inlet valve and tested unit.uniit is wrking properly.recalibrated unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near New Carrollton, MD 20784
Mitchell H.
Job Details: 07/18/2022
cx complaint unit is not making a lot of ice. installed new ice maker and unit started moving and started a cycle. unit should now be good to go. informed cx if unit does not make ice by tomorrow afternoon to let us know. otherwise job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Arlington, VA 22204
Dustin F.
Job Details: 07/18/2022
"CX complaint: Not coolingInspected unit, found RC at 77 degrees( set to 35) and the FC at 82 degrees(set to -1) put unit into test mode 38 step 100, found the compressor only pulling 18.3 watts( supposed to be 150watts) Suspected leak in system or bad compressor at the least. Ordering Orion assembly, compressor,3 way valve,and condensor to be on safe side. Contacted WP TL to confirm my concerns. Chris from TL gave me SR#7734134321 PS: PLEASE send the board previously ordered with the SS tech (W11336586) 3 count SS tech required. May need time to locate leak if there is 1; ordrng 1 W11336586 (Orion ASSembly) and 1 W11548259 (Condensor) and 1 Nitrogen and 1 W11592010 (Compressor) and 1 W11575001 (3 way valve)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Woodbridge, VA 22193
Carl R.
Job Details: 07/18/2022
aig washer lid not closing properly cons has to push done on the lid to get it locked and get . Found washing machine lid cracked on left lower corner of lid. Unit needs a lid .; ordrng 1 W11259006 (Lid) and 4 W11404293 (Screws)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Georgetown, DE 19947
Andrew W.
Job Details: 07/18/2022
"Cx complaint is freezer and fridge door not sealing properly. inspected and verified complaint. found fc and rc gaskets hanging off the doors when opened. pushed gaskets back in and attempted to heat to reform but they would not stay in the door. checked the rc door and found the liner warped. gasket new gasket will not stay in door either and falls out when closing and opening door. fc gasket was reformed with heat but did not stay either. ordering FC gasket and RC door, returning with RC gasket and washer. cannot reschedule due to OS part. informed cx to check part when delivered and inspect for damages and then contact the office to schedule return visit.; ordrng 1 W11229610 (gasket-dor) and 1 LW10668874 (dor-fip)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Taylors Island, MD 21669
Jonathon C.
Job Details: 07/18/2022
"replaced heater per special project. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Betterton, MD 21610
Alexander W.
Job Details: 07/18/2022
Cx stated sweat coming from freezer door inspected tested and verified cx complaint found FC door defective causing warm air to leak into unit. Ordering FC door cannot reached at this time due to SO part. ; ordrng 1 W11572312 (FC door)
We serviced a
AMANA DRYER
Model NED5800HW1
Near Easton, MD 21601
Jonathon C.
Job Details: 07/18/2022
"cx complaint. dryer not drying clothes.tested unit, verified complaint. found poor airflow. adjusted vent. tested unit, unit working as designed. job is complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Richmond, VA 23226
Chris B.
Job Details: 07/18/2022
cx complaint unit will not advance threw cycle inspected unit found f7e1 stored basket not reaching target rpm found when in high spin motor hums same when in agitate found bad capicitor ordering capicitor; ordrng 1 W11395618 (cap) and 1 W11239857 (belt)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 07/18/2022
i was able to access unit and replace the sump assy. tested unit for leaks and found unit now checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Arrington, VA 22922
Kyle A.
Job Details: 07/18/2022
Updated heater as per service notice
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Harrisburg, PA 17112
Fred G.
Job Details: 07/18/2022
"cx complaint unit stopped cooling on 7/14, reset breaker 7/15. unit did not start cooling till over the weekend. place thermal cuppler in RC and found 36 degrees, FC was 7 degrees. FC is pretty much empty. test 1 was 01, test 2 was 01. test 3 I found all three fans come on and run. test 4 i found unit will start the compressor and condenser fan came on. called TL (SR7734135223). hard to figure out issue with unit working today. ordering unser interface. ordering 1 (W10789393). please call cx once part is in.; ordrng 1 W10789393 (user interface)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Harbeson, DE 19951
Andrew W.
Job Details: 07/18/2022
"Cx complaint was cooktop light staying on. after repairs from prior visits the cx was under the impression the 'cooktop on' light was for the left side burners and the 'cooktop hot' light was for the right burners. cx thought the light was on when the burner was off. informed cx that 'cooktop on' was indicating the cooktop had an active/on burner, where the cooktop hot was indicated the surface was hot to prevent user's from burning themselves or placing items on a hot cooktop unintentionally. Unit is working as designed. job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near West Hanover Township, PA 17112
Fred G.
Job Details: 07/18/2022
cx complaint unit will get down to 2 mins left on a cycle and the unit will trip the breaker and shut off. inspected unit and found 0 error codes stores. ran a auto test and found unit finished cycle without issue. plugged amp meter to outlet and plugged unit to it and found when unit goes into a spin cycle i got around 8.08 amps and when the basket got up to speed it settled around 4.56amps. called TL said with my finding unit is working as designed. unit checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYM3
Near Richmond, VA 23235
Jerod R.
Job Details: 07/18/2022
"tested unit found unit has bad lower seal and door seal is cracking, customer said not to ordered parts"
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Easton, MD 21601
Jonathon C.
Job Details: 07/18/2022
"cx complaint, clothes wet after cycle and smell. tested unit, verified complaint. found drain hose pushed too far into drain. adjusted drain hose. tested unit, working as designed. job is complete."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Woodbridge, VA 22191
Robert W.
Job Details: 07/18/2022
Cx Complaint is the outter glass is broken on delivery. Inspected unit and found unit not installed outter glass in broken ordering outter glass.; ordrng 1 W11600222 (Outter door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Westminster, MD 21157
Brian R.
Job Details: 07/18/2022
turned unit off and removed freezer door to start defrost while rreplacing control. plugged unit back in and new control was froze and would not take code and stayed in test. tried resetting multiple times. will need to reorder control. melted down evap and replaced harness. as soon as new control comes in office will schedule.; ordrng 1 wpw10503278 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Midlothian, VA 23112
John P.
Job Details: 07/18/2022
"Found drain line clogged and right rail not retracting, replaced right rail and cleared drain line tested working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Harrisburg, PA 17112
Fred G.
Job Details: 07/18/2022
cx complaint unit isnt dispensing ice. inspected unit and found 3 wires were broken and was able to repair them temporary while black stainless FC door is ordered. ordering 1 (LW11038917). door ships to cx 4-6 weeks. cx will call once door is in and is checked for damage.; ordrng 1 LW11038917 (dor-fip)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Haymarket, VA 20169
Daniel J.
Job Details: 07/18/2022
chemical smell when in use tested with cup of water faint smell when fan in use ordering fan assy adn mag with transformer no issues with heating; ordrng 1 W11344874 (cooling fan) and 1 W11346197 (mag) and 1 W10836753 (transformer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Harrisburg, PA 17109
Fred G.
Job Details: 07/18/2022
"cx complaint unit will start but wont wash. inspected unit and entered into diag and found error codes f7e1, f4e3, f-e-. cleared codes and ran a auto test and found unit will not wash. error code for motor. unit needs sump assy and control. ordering 1 (W11305308), 1 (W11085683). please call and schedule cx once parts come in. called TC (SR7734115807) to expart the control due to it being BO. po will be the cx PO#.; ordrng 1 W11085683 (pump&motor) and 1 W11305308 (cntrl-elec)"
We serviced a
KITCHENAID DBL WALL OVEN
Model KODT100ESS04
Near Potomac, MD 20854
Ricardo S.
Job Details: 07/18/2022
replaced parts.. unit tested and oven heating ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Steelton, PA 17113
Sal R.
Job Details: 07/18/2022
"CX complaint is that the uti would not complete a wash cycle. I found a F8E1 , F7E6. I was able to clear the code and inspoected the utin. I corrected the issues andf unit test good."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Richmond, VA 23229
Joseph D.
Job Details: 07/18/2022
"cx complaint of non functioning unit. conformed complaint, unit not turning on, found loose connectioin at l1 and neutral, proper power supplied but not a good connection at terminal block. reseated and unit now powering on. it was intermittently shutting off as power was supplied off and on. unit now working properly."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Norfolk, VA 23503
Justin W.
Job Details: 07/18/2022
cx complaint back bulkhead looks like metal is melting. checked unit to find lower right hand corner of back bulkhead to be deformed slightly. Longer the unit is on the more it looks discolored and warped. checked cycling temperatures are around 110 degrees low heat and 150 degrees high heat. confirmed proper airflow. called techline spoke to Cliff he reached out to engineer and informed me to replace rear bulkhead for defect. sr7734138242called safety to find safety was closed already.; ordrng 1 W10828431 (rear bulkhead white)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Richmond, VA 23227
Chris B.
Job Details: 07/18/2022
replaced console and both brackets unit working as desighned
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDW06
Near Front Royal, VA 22630
Ezra M.
Job Details: 07/18/2022
"door gaskets for both doors coming out, not seating correctly. ordering both door gaskets.; ordrng 1 W10838574 (gasket-dor) and 1 W10861499 (gasket-dor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Richmond, VA 23226
Joseph D.
Job Details: 07/18/2022
"cx complaint of persistent f6e1 errors, harness checks good, console does not hae steady dc voltage on any pins. 120 vac to main control. when i do get the f6e1 error to clear, led display is garbled. must reschedule when available.; ordrng 1 W11462458 (acu) and 1 W11460962 (console)"