We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Yorktown, VA 23690
Orbie
Job Details:
11/30/2023
"cx complaint door gasket frayed. verified complaint. ordering door, gasket and adhesive. advised cx we would call when parts are in stock.; ordrng 1 WP695737 (door) and 1 W10906683 (seal-door) and 1 WP279368 (adhesive)"
We serviced a
WHIRLPOOL UNKNOWN
Model LHE4930W0
Near Silver Spring, MD 20906
Brian F.
Job Details:
11/30/2023
"Installed new rollers, idler, belt, and front bearing ring. Reassembled, tested with a couple towels in drum, banging and grinding noises gone, dryer now operating at normal noise level."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Midlothian, VA 23112
Joseph D.
Job Details:
11/30/2023
found unit with leaking gear case ordering gear case for return; ordrng 1 W11454741 (Gearcase) and 1 W10780045 (Suspension) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Chesterfield, VA 23832
Joseph D.
Job Details:
11/30/2023
Replace fan blade and installed perma gum unit now operating properly no other issues found
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Sterling, VA 20165
Richard B.
Job Details:
11/30/2023
"CX complant. Washer stops mid cycle. Prior diagnosis found unit needs lid latch after other parts replaced. Installed lid latch , Reassembled unit , Ran a calibration cycle and started a normal wash cycle to conferm working. customer insisted i stay for a completed cycle to asure unit is working correctly . Washer filled , Washed , spun , rinsed and drained and spun up to high speed spin correctly. . Washer is working correctly. Job completed. RB"
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HN1
Near Crofton, MD 21114
Shawn D.
Job Details:
11/30/2023
cx complaint used unit and had buning smell turntable glass melted. inspected unit turn table outside of unit snapped pic of it then found inside of microwave is burnt up metal showing under black soot the support for microwave gone due to melting. removed turn table to find its locked up snapped pics of all damages. called techline for next steps spoke to kirt sent him pics and said we should be able to fix. gave me part nuber for touch up paint and to order the parts needed left cx with file number ordering parts for return; ordrng 1 W11291538 (turntable) and 1 W11213915 (ring) and 1 W11096343 (support) and 1 W11096347 (seal) and 1 WPW10466420 (turntable motor) and 1 8204955 (tuch up paint)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Leesburg, VA 20175
Ricky E.
Job Details:
11/30/2023
"installed parts, unit cks ok"
We serviced a
KITCHENAID OVEN
Model KOST100ESS20
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/30/2023
"installed part, unit cks ok."
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/30/2023
"customer stated that the blower is pulling the heat from the cooktop.. verified issue, ckd vent and legnth and all ck good.. will order a restricter plate to try to help the issue; ordrng 1 W11106057 (plate-mtr)"
We serviced a
WHIRLPOOL ICE MAKER
Model WRX986SIHZ00
Near Monrovia, MD 21770
Ricardo S.
Job Details:
11/30/2023
"Replaced ice box fan. ran test mode, fan and ice maker working ok"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Damascus, MD 20872
Ricardo S.
Job Details:
11/30/2023
"Replaced valve assy, reset power, rantest modfe and unti works fine"
We serviced a
KITCHENAID DOWNDRAFT
Model KCGD500GSS00
Near West Friendship, MD 21794
Robert L.
Job Details:
11/30/2023
"cx complaint while useing RF burner, initially lit and cx placed half filled pot of water, after a minute heard clicking noise then an explosion setting RF a flame and melting knobs, fire department, came and shut off gas and electric, thermal event damaged cooktop, bezels, knobs, RF burner , RF orifice holder, RF cap, switch harness, and manifold. verified all screws can be removed to replace cooktop...... quote to repair $1426 , called safety. declined to repair, having cx call in for options, close ticket; ordrng 1 W11051498 (cooktop) and 4 W11084159 (knob)s and 4 W11240529 (bezel-knob)s and 1 W11084044 (knob fan) and 1 W11579391 (caps) and 1 W11084062 (burnr-head RF) and 1 W10826754 (holder-orf RF) and 1 W11512355 (manifold w/switch harness)"
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Woodbine, MD 21797
Robert L.
Job Details:
11/30/2023
"cx complaint not heating, found f4e4, f4e3, f2e1, f6e3, originally had 106/108/240 at terminal, rest breaker and adjusted cord, found proper, 122/122 243 at terminal and no voltage drop when running, found open heater, all fuses and tstats tested ok, heater was preid but still at parts warehouse, collected $354.86 cx paid in full.................. im adding control just in case cx aware may be needed and cost (329+tax); ordrng 1 W11158453 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Arlington, VA 22206
Davonte
Job Details:
11/30/2023
"installed new tub ring tested unit, is working as should. while inspecting unit, notice that some buttons were unreponsive. unit will need new top. top is special order.; ordrng 1 W11676908 (top)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near Arlington, VA 22202
Davonte
Job Details:
11/30/2023
"installed new icemaker, ice container,and ice bucket. tested IM, unit completed harvest as should."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Baltimore, MD 21223
Shane M.
Job Details:
11/30/2023
cx complaint the unit isnt powering on.. found 120v to control. ordering board.; ordrng 1 W11552018 (control)
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Chambersburg, PA 17201
Andrew S.
Job Details:
11/30/2023
Per previous diag and with the assistance of DB we were able to access and replace the cooling fans and the bottom convection fan. We then tested the unit and it is now functioning as itnended.. Job complete
We serviced a
KITCHENAID OVEN
Model Kebs207bss00
Near Cabin John, MD 20818
Roberto I.
Job Details:
11/30/2023
"Cx complaint broken upper door gasket, noise from upper oven during convection bake.Replaced door gasket and ran a 350F conv bake cycle on upper oven. Noticed of noisy conv fan, but the cx didn't want it replaced. Collected $237.24"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB05
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/30/2023
"cx complaint knobs getting too hot to touch, ran right burners for 10 minutes no fan, top knob reached 107, space from bezel to grate 140, with fan on dropped down to 98 on knob, called tech line went over TSP, temps are with UL range, cx uses larger pots and cooks on high for long periiods, and concerned older relatives will injure themselves, refered cx back to safety , called safety to document as well"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Alexandria, VA 22304
Lloyd B.
Job Details:
11/30/2023
"Cx complained the unit is not operating correctly. Inspected the unit and found no error codes. In step 1 2 and 3 of diagnostics, the cold valve 1, 2 and hot 1 all work. In step 12, the unit passed each test in diagnostics. There are no pointers. Could not duplicate the problem. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Colonial Heights, VA 23834
Chris B.
Job Details:
11/30/2023
cx comp unit will not heat insp unit conf cx comp found open tco replaced tco advised cx to have vent replaced unit working bas desighned
We serviced a
WHIRLPOOL WASHER
Model LSR7133KQ0
Near Waldorf, MD 20603
Shane B.
Job Details:
11/30/2023
cx complaint is the unit not spinning and not agitating properly. cx had a video of unit running with lid open. agitator turned very slowly maybe a quarter turn in each direction. cx said clothes were soaking wet at end of cycle. inspected under unit and found coupling is broken. replaced with preIDed part and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Sumerduck, VA 22742
Tanner B.
Job Details:
11/30/2023
FC door seal allowing warm air in and causing frost .. applied heat to seal prevent frost buld up . Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Baltimore, MD 21218
Alexander D.
Job Details:
11/30/2023
"cx complaint unit giving f1e1 error. another company already replaced main control and cx was able to get one wash cycle done then it started giving f1e1 error again. cx showed me texts from the other tech that said he contacted whirlpool and they said replace main control and console at same time. inspected unit and verified complaint. only have f1e1 error stored. tested power supply, my outlet tester had all 3 lights on and i have 12v from N-G, advised cx that it should be 0v and they should call electrician to correct power supply at outlet. replaced control, found an outlet with correct power supply to test and it started giving f1e1 error as soon as i plugged it in. either bad control or needs console replaced at same time. ordering control and console; ordrng 1 W10784651 (console) and 1 W11201293 (control(REORDER))"
We serviced a
KITCHENAID REFRIGERATOR
Model KDTE204KPS1
Near Arnold, MD 21012
Dustin F.
Job Details:
11/30/2023
"REplaced Ui and Ui harnass, tested unit, unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Baltimore, MD 21244
Brian R.
Job Details:
11/30/2023
cx complaint is with temp and cooling issues in both sections. took temp readings first of -17 in freezer 9 in fridge. both setions everything is frozen. unit turned all the way up to the warmest as well. 1 bar. unit is over cooling in both sections and she said control has no impact on anything. went over with her and she said her other unit was only a few weeks old and did the same thing and now a few weeks and this one is doing same thing and wants a different model or something else. she said she spoke with whirlpool and was told unit would need to be checked and she could then call back about another model or unit. called tech line and spoke to Chris and went over and documented unit for return and exchange or different model. want replaced and not serviced.
We serviced a
WHIRLPOOL MICROWAVE
Model WMT50011KS02
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/30/2023
"customer stated that the units door latch was clicking and not opening the door. verified issue, unit will need the interlock assy...; ordrng 1 w11493414 (interlock assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EPA01
Near Gaithersburg, MD 20882
Brian F.
Job Details:
11/30/2023
"Replaced all LED's in RC and FC, all LED's now illuminating. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO42FMX01
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/30/2023
"CX complaint no cooling,Found the evap fan working intermittently, the control board constantly beeping and defrost issues. Quoted repair $ 898.54 with $125 labor for control board w10818296, evap fan motor W10822580, defrost bi-metal WP2306462 and water filter EDR5RXD1 replacement. Cx needs more time to make a decision. Collected $139; ordrng 1 w10818296 (control board) and 1 W10822580 (evap fan motor) and 1 WP2306462 (defrost bi-metal) and 1 EDR5RXD1 (water filter)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL1
Near Potomac, MD 20854
Roberto I.
Job Details:
11/30/2023
"Replaced part, unit good to go"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Washington, DC 20002
Samuel R.
Job Details:
11/30/2023
inspected unit and found spark module to work as needed.reason unit is not sparking is due to gas being shut off at the outside of the building.found regulator to have hairline crack.will need to replace regulator and get gas back on so unit can work properly.call PS to order part and reschedule.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Severn, MD 21144
Dustin F.
Job Details:
11/30/2023
"CX complaint: Door loose and oven clicks and turns on during cyclesInspected unit, confirmed complaint. Found Oven door not seated correctly. reseated door and tested unit. unit preheated good and CX pointed out concern. was the oven relighting burners during cycle after temp dropping. normal operation. Unit working as intended."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Arlington, VA 22202
Davonte
Job Details:
11/30/2023
"replaced lower seal, tested unit for leaks, no leaks. unit working as should"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
11/30/2023
"Replaced parts, unit tested and washer machine works fine"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Camden, NC 27921
Austin D.
Job Details:
11/30/2023
checked the unit and found whenever heating up in bake mode the gas is sent to burner but the igniter is not lighting. i hear it ticking and the broil one is trying to light. unit needs a new surface igniter and spark module. will return once the parts come in.; ordrng 1 W11355922 (surface igniter) and 1 WPW10511278 (module-spk)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Coinjock, NC 27923
Austin D.
Job Details:
11/30/2023
"checked the unit and found that the right side track and wheel is coming off intermittenly. the rack itself has no damage therefore, ordering the track and wheel for right side to resovle the issue. will return once the parts come in.; ordrng 1 W11561204 (track) and 1 W11614118 (wheel tub)"
We serviced a
WHIRLPOOL WASHER
Model WED5605MW0
Near Waynesboro, VA 22980
Kyle A.
Job Details:
11/30/2023
Cx complaint of unit not heating properly. Did confirm and found res wire on heater relay backed out. Reseated connector and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Gordonsville, VA 22942
Eric F.
Job Details:
11/30/2023
"Installed parts, tested ice maker fill function, unit filling properly and ice maker motor turning over, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Walkersville, MD 21793
Ricardo S.
Job Details:
11/30/2023
"Cx complains about a water leak from underneath the unit, inspected unt, the drain pump, valve and tub cks ok, the hot water supply hose is bad and leaks cx need to repalce both hoses.. unit tested and washer machine works fine"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Woodbine, MD 21797
Justin S.
Job Details:
11/30/2023
the cx showed me the unit has the door closed with the internal light on. cabinet face is straight with straight edge. the unit looks installed on a panel across the bottom and shims. when i close the door the light goes out and the cycle will heat good. called tech support and spoke with a rich. tech says this is normal operatio that the door cannot be lightly closed that the cx must close the door like a microwave will latch. told me no parts need to be replaced on the unit and is working as manufactured
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Woodbine, MD 21797
Justin S.
Job Details:
11/30/2023
cx showed me a video of the unit making a fan rubbing noise. put the unit into diagnostics and no error codes. ran the convection fans for the top and bottom ovens on high and low and no odd noise. ran the cooling fans on high and low and no odd noises. inspectedd the convection fan and found nothing rubbing or behind the cover. turned the convection cycle on and let the unit heat and the fan does start making the noise. the convection fan stopped and the noise remains. the unit needs parts; ordrng 1 W11617227 (fan) and 1 W11548753 (blades) and 2 W11598119 (blower)s
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ16
Near Stephenson, VA 22656
Ezra M.
Job Details:
11/30/2023
"installed new fc door. found right rc door gasket failed, magnet showing, ordering door gasket.; ordrng 1 W10830055 (gasket-fip)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Marriottsville, MD 21104
Justin S.
Job Details:
11/30/2023
replaced the dispenser and the bellow and ran the diagnostic. the unit is filling draining and spinning good. no leaks after. the unit is now good
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Westminster, MD 21158
Brian R.
Job Details:
11/30/2023
"cx complaint is same as last time. she starts a load it sences a bit then says done and moves slow. found code F7E4. cleared code and ran a DLMS cycle then factory calibration test and then factory cycle. unit went through al stages but empty drum has a good rock and bounce. when trying to start a cycle unit just clicks and only moves in one direction. will order parts needed and rescheduled for 12/7 cx my neighbor and asked to be back on my schedule. ; ordrng 1 W10734521 (Clutch) and 1 W10754448 (Clutch) and 1 W11400156 (Suspension Rods) and 1 W11165546 (Water Valve), used 2 W10734521 (Clutch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Sykesville, MD 21784
Justin S.
Job Details:
11/30/2023
replaced the module and all the lights have reilluminated. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near York, PA 17403
Sal R.
Job Details:
11/30/2023
"CX complai t is that the unti is ot completing a wash cycle. I fojund that the unit has a stored F8E1 in diag. I cleared the code and ran a autot test. I found the unit will need 1 water inlet valve (W11513255) due to a loud hot selinod being seezed causing a buzzing sou d , but no fill. I have set a return date for 12/5; ordrng 1 W11513255 (water inlet valve)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Jessup, MD 20794
Israel R.
Job Details:
11/30/2023
Customer complaint unit is not locking the door and it just keeps clicking. I tested the unit and the unit did not lock just started latching un latching. The unit is going to need a new latch CAlled office and office is ordering the part W11670519 Latch. Schedule with the office. 12/5/23.; saved tckt
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Marydel, DE 19964
Frederick R.
Job Details:
11/30/2023
"CX complaint is oil and water leaking everywhere. Inspected and verified complaint. Found WM leaking gearcase oil all over components. Outer basket cracked and leaking water. Also found basket seized to gearcase and needs to be cut out. Ordering gearcase, basket, tub, washplate, motor, splutch, belt, actuator, capacitor, drain pump and dispenser drawer. This needs Lowes auth. cannot reschedule. Informed CX to inspect basket and tub upon arrival then call for appt.2CT gearcase/tub job; ordrng 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W10752719 (basket) and 1 W11219115 (tub) and 1 W11399437 (pump) and 1 W10721967 (splutch) and 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W11428524 (capacitor) and 1 WPW10427633 (pulley shield) and 1 W11127356 (drawer)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Sykesville, MD 21784
Justin S.
Job Details:
11/30/2023
replaced the water valve and flushed the hoses. ran the diagnostic and the unit is filling draining agitating and spinning good in the diagnostic cycle. the unit is now good; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Smyrna, DE 19977
Frederick R.
Job Details:
11/30/2023
Replaceding ice box fan per prior diagnosis. fan immediately started running. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Waynesboro, VA 22980
Kyle A.
Job Details:
11/30/2023
Found venting hitting inside the ui causing hot air to pool. Readjusted venting and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Stanardsville, VA 22973
Eric F.
Job Details:
11/30/2023
"Confirmed cx complaint unit not washing. Found 4-3 error code, wash motor circuit open. Ordering sump assembley. Confirmed voltage to wash motor. Ordering sump assembley, will use control on return if there are any additional issues with unit.; ordrng 1 W11613479 (sump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAH00
Near Elkridge, MD 21075
Emmanuel R.
Job Details:
11/30/2023
"Replaced drain pan and installed the kit, cleaned drain with steam gun. Unit is now working properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS22
Near Charlottesville, VA 22911
Eric F.
Job Details:
11/30/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Waynesboro, VA 22980
Kyle A.
Job Details:
11/30/2023
Replaced harness and unit is now as designed.
We serviced a
KITCHENAID RANGE
Model KSDG950ESS6
Near Charlottesville, VA 22901
Eric F.
Job Details:
11/30/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WOEC3030LS00
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/30/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Hanover, PA 17331
Drew B.
Job Details:
11/30/2023
replaced both parts and now powers ona test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Alexandria, VA 22311
Lloyd B.
Job Details:
11/30/2023
"Cx complained the unit did not operate correctly. Installed new control, actuator, gearcase, splutch and inner basket and the unit passed each step in diagnostics. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Hanover, PA 17331
Drew B.
Job Details:
11/30/2023
cx complaint that unit is not washing the dishes an when arrived found the float swtich to operate correctly and the valve fills and drain pump works and founs the no heat 7/1 but the wash motor error of f4e3 as well and the unit just sits and no wash operations when starts.. ordering W11613570 and call to reschd when in to return.; ordrng 1 W11613570 (wash motor spec order)
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS02
Near Germantown, MD 20876
Julian H.
Job Details:
11/30/2023
Cx complains that error code f2e1 stuck keypad is been showing up & condensation builds on console all wiring in position vent problem found also F6E6 top acu loosing connection F6E8 bottom acu loosing connection checked vent not seal all the way causing hot air escaping talk to TL Johnatan recommend to foil tape vent also recommend to seal edges with adhesive & then put tape on top ordering controls that are loosing connection; ordrng 1 W10801665 (cntrl-elec LOWER) and 1 W11179310 (cntrl-elec UPPER) and 1 WP482338 (adhesive) and 1 74003472 (tape)
We serviced a
KITCHENAID RANGE
Model KSEG700EBS6
Near Newark, DE 19702
Taylor F.
Job Details:
11/30/2023
Cx complaint is front left burner not working. Replaced switch from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/30/2023
"Customer complaint is that the unit will not run properly. Checked for stored error codes and found none. Ran test cycle and the unit filled properly, but when it went to agitate, it agitated twice, then shut off. Inspection of the drive system found no obvious issues. Capacitor tested good, 46.5uF. No loose or broken wiring found. Motor windings tested good. Ran manual diagnostics and the unit drained fine, but the unit reset again when trying to engage the motor. Contacted Whirlpool Tech Support and determined that the control needs to be replaced.; ordrng 1 W11603810 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Hanover, PA 17331
Drew B.
Job Details:
11/30/2023
cx complaint that unit is not going through cycles still i foind same long fill code and checked screen agaoin not clogged removed hose and found very weak psi from cold hose from house will need plumber for issues of incoming water supply
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Washington, DC 20008
Samuel R.
Job Details:
11/30/2023
cx compliant unit is not starting.inspected unit and found unit working properly just not being used correctly.informed cx on how to use unit.
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055YEM01
Near Washington, DC 20002
Samuel R.
Job Details:
11/30/2023
replaced drain tube and defrosted any ice.unit is now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near The Plains, VA 20198
Daniel J.
Job Details:
11/30/2023
no water being dispensed on this vist found gaskets not tacky agaon heated with heat gun tacky sticking to fan scroll reinstalled steamed water resivoir water being dispensed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bowie, MD 20715
Israel R.
Job Details:
11/30/2023
Customer complaint unit is not cooling the refrigerator. I tested temps and it 0 degrees in the freezer but is 56 in the refrigerator. I tested the thermistor on the damper and is reading 8k tested at the board P5 1-2 reading same. Check air flow all is good and air is coming out of the diffuser at the moment. Looks like the control is not reading corrctly the sensor or the sensor is starting to go out and is not reading sometimes. The unit will needs control and diffuser. 0 control i/s. Call customer when part is available. The control or thermistor not in the bin it says they are at the office.; ordrng 1 W11558182 (Control) and 1 W11645127 (Diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Clarksburg, MD 20871
Julian H.
Job Details:
11/30/2023
BRAND NEW HOME APPLIANCES CAME WITH HOME CX complaint about unit not dispensing ice confirmed issue found auger motor just buzzing receiving 120vac need motor & coupling; ordrng 1 W11671282 (auger motor) and 1 WPW10169511 (coupling)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Aldie, VA 20105
Richard B.
Job Details:
11/30/2023
"CX complant Fridge not cold. Prior diagnosis found unit needs evap cover and door gasket. Thawed out evap , Installed new evap cover and door seal , Reassembled fridge, Tested, Working as designed. Job completed. RB"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Thurmont, MD 21788
Ricardo S.
Job Details:
11/30/2023
"Replaced parts, i ran test mode and everything cks and works fine"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ 4
Near Gordonsville, VA 22942
Kyle A.
Job Details:
11/30/2023
Found crack in rear of tub. Ordering tub.; ordrng 1 W10909756 (Tub)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Lancaster, PA 17603
Justin L.
Job Details:
11/30/2023
Cx complaint unit not heating. Was able to access unit and found 248.3VAC incoming. Tested and verified no heat. Ohmed out element and found OL. All fuses had continuity. Replaced element with pre-id and tested unit now operates as designed no further work needed
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Yorktown, VA 23692
Lucas R.
Job Details:
11/30/2023
"cx complaint unit not draining, checked unit found f9e1 drain code, found cap still in new disposer, wiring to disposer not secured, advised cx to contact contractor, advised on cycle and soap usage, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Callaway, MD 20620
David J.
Job Details:
11/30/2023
Customer complaint unit is not making ice. Also has a rattling noise inside refrigerator arrive today and found control that was sent was used and have to re-order control inspected unit for rattle and ran test three in service mode and found air baffle is rattling. Ran test 56 on icemaker and found E2error ordering parts return visit and will return when all parts arrive; ordrng 1 WPW10479155 (Air baffle) and 1 W11224256 (Main control) and 1 W11658802 (Ice maker) and 1 W11087201 (Heater) and 1 W10846539 (Ice maker fan)
We serviced a
WHIRLPOOL DRYER
Model WED9400VE0
Near Charlottesville, VA 22903
Eric F.
Job Details:
11/30/2023
"Confirmed cx complaint F01 error code. Error pertains to failed ACU. Quoted cx for replacement ACU. Cx paid 139 diagnostic, going to take 30 days on quote.; ordrng 1 WPW10174745 (elect control board)"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Great Mills, MD 20634
David J.
Job Details:
11/30/2023
F7ea motor disconnected errorCx complaint of unit bouncing and making loud noise after last visit found unit needed new rotor sat or and suspension. Arrived today and removed unit with 2nd tech. Replaced all parts and reassembled placed back on pan and tested unit multiple times. And once with cx unit is working as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Lexington, VA 24450
Kyle A.
Job Details:
11/30/2023
Cx complaint of unit not spinning or shifting. Did confirm shifter seized. Ordering shifter.; ordrng 1 W11481722 (Shifter)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608EBS01
Near Mechanicsville, MD 20659
David J.
Job Details:
11/30/2023
"Arrived today turn power to unit disconnected harness, and remove door, disassembled door and installed all parts on new door once reassembling unit and putting the harness back where it should be and testing, I found the harness hard plastic was rubbing on the frame and making a small noise. attempted to route harness in different directions, but could not seem to get it to stop. Eventually it will rub down where it will no longer make the noise but I explained to customer on our next visit to let us know if its continuing to do it, and we will address, also found unit had one light out and found LEDs are old single point LEDs ordering new multi point LEDs for S code above will return when parts arrive and will address harness rub if it is still there.; ordrng 4 W11632139 (Led 3 module)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Staunton, VA 24401
Kyle A.
Job Details:
11/30/2023
Cx complaint of unit not powering on. Did confirm. Ordering control.; ordrng 1 W11410066 (Control)
We serviced a
WHIRLPOOL ICE MAKER
Model KRSC703HPS04
Near Reston, VA 20190
Christian C.
Job Details:
11/30/2023
Cx complaint IM does not work. Inspected unit ran test 44 no issues. Test 45 IM filled. Test 47 01 warmer than harvest temp. Tested IM thermisor reading 12.4kohms. Installed new IM.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near West Point, VA 23181
Lucas R.
Job Details:
11/30/2023
cx complaint unit not starting. check unit found f2e2 f2e1 ui code. replaced ui calibrated tested. Unit working as desigened.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Ellicott City, MD 21042
Robert L.
Job Details:
11/30/2023
"installed top door seala, and console, added extratape on back side near vent to deflect water, upon pealing film of console right corner was cracked on new part, nleft part installed for cx to use and reordering console; ordrng 1 w11622500 (console)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Mechanicsburg, PA 17050
Fred G.
Job Details:
11/30/2023
"i was able to access unit and replace the gearcase, stator, rotor, clutch, slider as per previous visit. I found same results. I found control is not sending voltage to stator. called TL was told to hook unit to wifi and update software. connected unit and found unit was already updated. I called TL back and was told unit was being sent to engineering for review.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near ,
Emmanuel R.
Job Details:
11/30/2023
"REplaced Fc door, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Loysville, PA 17047
Andrew S.
Job Details:
11/30/2023
Cx complaint is that the unit is still not deforsting. Upon arrival I found that the cx had just defrosted the unit a day ago. I entered diag and found that the thermistor is reading correct at the console. I then tested the thermistor at the evap and found it to be reading 12.8Kohms. I then entered into defrost and found that the heater is functioning. i called TL and informed them of my findings. WP recommended changing the control. I am ordering the control. please contact cx when the part is available to schedule the return visit.; ordrng 1 W11566851 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHB06
Near Alexandria, VA 22310
Lloyd B.
Job Details:
11/30/2023
"Cx complained the unit leaked. Inspected the unit and found with the water on, it would drip from the filter housing. Unit needs new filter housing.; ordrng 1 EDR1RXD1 (filter) and 1 W11162042 (filter housing)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Baltimore, MD 21229
Shane M.
Job Details:
11/30/2023
cx complaint the unit is walking. found unit not leveled properly. causing unit to lean. fix the leveling issue. unit now spinning properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Poolesville, MD 20837
Julian H.
Job Details:
11/30/2023
CX complaint about unit freezing items on Rc inspected temperature on arrival 32* tested resistance on sensor 13.8ko replaced damper which has both sensors built on it MUST WAIT 72 HRS TO ADJUST TEMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near West Point, VA 23181
Lucas R.
Job Details:
11/30/2023
"damper installed.teste, unit working as designed"
We serviced a
JENNAIR DISHWASHER
Model Jdtss244gp0
Near Potomac, MD 20854
Roberto I.
Job Details:
11/30/2023
"Cx compplaint unit not draining the water.Found water in the tub, drain pump didn't run. Removed pump, found debris jamming the impeller. Removed debris, ran diag, cleated F6E4 and F8E4 errors and ran a test cycle. The unit worked and drained as designed. Collected $139"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/30/2023
"cx compliant rc imaker not making ice. check unit fc 5f rc 39f. run diagnose mode e5 icemaker code, icemaker thermistor 12k ohms at 32 degrees, should be 8.6k, ordering icemaker. expart; ordrng 1 W11658802 (ice maker)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Waldorf, MD 20602
Shane B.
Job Details:
11/30/2023
"cx complaint is poor cooling in FC. cx said temps got over 20 degrees and items were soft. when i arrived FC was empty besides 2 thermometers. one shows 7 degrees the other about 18. my prob shows 13 in FC, 30 in RC. compressor is pulling .7amps. used UV light. have a few areas where it was glowing but im not sure if its a leak or just residue from something. inspected evap. found almost no forst on evap. UV light shows nothing glowing on evap or drip pan. evap and condensor fan are running. unit still has a SS issue. ordering compressor and all couplers. scheduled return appoitment with office for 12/11.; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Charlottesville, VA 22903
Eric F.
Job Details:
11/30/2023
"Installed parts, tested unit, unit working as designed. Cx paid in full."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/30/2023
"Replaced parts, unit tested and self clean cycle wotks fine"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Newport News, VA 23606
Justin W.
Job Details:
11/30/2023
cx complaint of no power to unit. checked unit to find ui non responsive. was able to reset ui. unit is stacked ordering console to complete repair and 2nd tech. tested unit is currently working; ordrng 1 W11591400 (console)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Martinsburg, WV 25404
Ken M.
Job Details:
11/30/2023
"Customer complaint is that the oven is not heating properly. Checked for stored error codes and found F3E2. Checked wiring and elements and found the elements are good(15.5 ohms), no shorts to the frame and the sensor tests good cold(1074 ohms). Same reading for the sensor seen at the control. Power restored and oven tested on bake to 350. Oven reached preheat, but then continued to heat past 400. Control relay is sticking, not opening when it should to stop the oven from heating. The relay finally managed to open and the oven started to cool down. Oven cycled back on around 315 and then cycled off at 363. Oven control believed that it was about 20 degrees warmer than it actually was. Customer had just replaced the oven sensor. Ordering control.; ordrng 1 WPW10586737 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near Manheim, PA 17545
Justin L.
Job Details:
11/30/2023
Was able to access unit and replace parts. Cx stated they had a freeze pop not freeze in fc and bread soft. Checked temps with thermocoupler and found 6F in FC but FC filled to the max and not alot of air flow. Checked frost pattern and contacted techline spoke to Chris. Documented the picture and and informed cx to remove some items to help with the airflow of the unit. No further work needed
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Martinsburg, WV 25405
Ken M.
Job Details:
11/30/2023
"Motor, capacitor, splutch, and belt replaced and tested. Unit is working properly. Old parts left with customer."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Stephenson, VA 22656
Ezra M.
Job Details:
11/30/2023
"unit storing error f3e0, cust states that unit works until i gets over 400 degrees. found wire harness to temp sensor pinched by back panel, shorting out when metal heats up and shifts. removed from between panels, added tape to protect wires, reinstalled panels and preheated oven to 450."