We serviced a
WHIRLPOOL DRYER
Model MEDB800VQ0
Near Chantilly, VA 20152
Daniel J.
Job Details: 10/12/2023
per notes replaced heating element and removed lint build up from cabinet tested confirmed heating and cycling
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS0
Near Fayetteville, PA 17222
Andrew S.
Job Details: 10/12/2023
Cx complaint is that the unit is still not getting holding temps and it has shut down on its own. Upon arrival i found no error codes. I found that the temp sensor is reading at room temp verified by the thermocoupler. I then started a cycle at 350 and found that the average temp at 6 cycles is 351. I then upped it to 400 and did the same thing. I found that the average was 396 but the cycles were getting cooler as it went. I Found that as the unit heats for longer periods the temps start to fluctuate more. I am ordering the control and the temp sensor to be replaced at the same time. Please contact cx when the parts are available to schedule the retur visit.; ordrng 1 W11620559 (Contrrol)
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Linthicum Heights, MD 21090
Shane M.
Job Details: 10/12/2023
"cx complaint the unit lights are out, could confirmed, replaced (10) LEDs. unit working properly."
We serviced a
WHIRLPOOL WASHER
Model LA7780XSW1
Near Hummelstown, PA 17036
Cody H.
Job Details: 10/12/2023
Was able to access unit tried to shut off water supply but water continued coming out. CX will need plumber to correct issue before repair can be made. no parts were installed on this visit. cx to call into office when plumbing is done.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EPA02
Near Virginia Beach, VA 23452
Austin D.
Job Details: 10/12/2023
cx complaint the unit has a torn gasket and is noisy. checked the unit and found a ripped gadket on the right door an a noisy damper motor. ordeirng damper motor. will return on friday the 23rd.; ordrng 1 WPW10594329 (damper motor)
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHV01
Near Chesapeake, VA 23322
Branden R.
Job Details: 10/12/2023
"cx complaintrework not cooling fridge not cool..the evap coil is freezing over again and the fridge will . . . checked unit and found frost build up , steamed out unit and checked over all major componets in freezer , everything checked good found control not properly sending unit into defrost . replaced control and programed to 12 . tested and unit is now running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Washington, DC 20015
Brian F.
Job Details: 10/12/2023
"Cx states food freezes on top shelf. Inspected, nothing frozen at time of visit, thermometer cx has in RC reading 39*. Unit is functioning as designed.;"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Catlett, VA 20119
Robert W.
Job Details: 10/12/2023
Cx complaint is the unit is making noise. Inspected unit and found there is no play in the basket cx showed video and can hear and see the tub moving alot checked uspension and it seems to be to soft. Ordering suspension to correct issue.; ordrng 4 W11316766 (Suspension)s and 1 W11314394 (Spring)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Pasadena, MD 21122
Israel R.
Job Details: 10/12/2023
Installed new control and tested and found the unit is not completing the test it gets stuck on drain. The customer said that what is doing. I reintalled the odl board and she stated that the unit has been working since i left. THe new board is defective. Reordering board; ordrng 1 W11556725 (Control board REORDER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Frederick, MD 21701
Ricky E.
Job Details: 10/12/2023
"WPW10464673 175.75, labor 120, shipping 15, tax 10.55... customer didnt want to pay, unit has a faulty evap fan motor. the customer will need to pay everything, including service"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lebanon, PA 17042
Cody H.
Job Details: 10/12/2023
"CX complains unit is not filling with hot water but instead is filling with cold water. CX is within manufacture warranty. Unit shows no error codes. Ensured hot water is connected to hot valve, ran unit through diagnostic test unit skipped over hot water test, had to run unit through quick wash with hot cycle to test valve, due to unit skipping during testing ordering control for use on return as well as return with inlet valve. CX EMAIL CONFIRMED; ordrng 1 W11513246 (control) and 1 W11665945 (harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Thurmont, MD 21788
Ricky E.
Job Details: 10/12/2023
"installed compressor, unit cks ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 10/12/2023
"replaced cover, cx stated that fc door is hard to open and ice cubes are still different sizes. verified issues. come to find fill tube seated against fill cup causing water to spray to top of fc and onto slide rail. ordering fill tube and slide rails to complete repair.; ordrng 1 W11181718 (tube-water) and 2 WP13055901 (slide)s"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Gloucester Point, VA 23072
Lucas R.
Job Details: 10/12/2023
"cx complaint door not closing, checked unit found front panel warped causing door not to fully close.; ordrng 1 W11402947 (panel (10+w))"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Staunton, VA 24401
Danny R.
Job Details: 10/12/2023
u foud power wire not seated in to conector well after reseatig wire into holder unit stays powered on and checks ok also told cx to hold power button in harder its not making contact she has issues pushing button n but button is normal checksok
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Norfolk, VA 23518
Justin W.
Job Details: 10/12/2023
cx complaint unit timer not working. checked unit to find timer bad replaced timer and knob per service pointer. tested unit working as designed
We serviced a
MAYTAG WASHER
Model MVW6230HW4
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 10/12/2023
"i was able to access unit and replace the control, and console as per previous visit. I tested unit and found unit now checks good."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Lexington Park, MD 20653
Shane B.
Job Details: 10/11/2023
installed all ordered parts. restored power and ran calibration and service cycle. unit completed both cycles with no issues leaks or noises. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Lancaster, PA 17601
Justin L.
Job Details: 10/11/2023
Was able to access unit and replace icemaker. Watched as it harvested and filled unit now checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Silver Spring, MD 20906
Roberto I.
Job Details: 10/11/2023
"CX complaint middle rack not coming out. Inspected part, found left adjuster rubbing and getting stuck against the tub gasket. Removed rack and slightely bent it on the left side in order to close the angle. Reinstalled part and tested ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near North Bethesda, MD 20852
Roberto I.
Job Details: 10/11/2023
"CX complaint no wash.Ran diag, found F7E2 error. Attempted to run a test cycle, but after the water fill, the unit stopped and and blinked the F7E2 error. Replaced sump/motor assy using pre id part, cleared error and ran a test cycle. The unit worked as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Richmond, VA 23233
Joseph D.
Job Details: 10/11/2023
Replace both dish racks and unit no longer with corrosion or rust working as designed no issues detected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Midlothian, VA 23114
Joseph D.
Job Details: 10/11/2023
Replace ice maker ice maker cycled and filled properly no other
We serviced a
WHIRLPOOL DRYER
Model MED6500MW0
Near Wilmington, DE 19803
Taylor F.
Job Details: 10/11/2023
Replaced TCO from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 10/11/2023
"Cx complains that the ice maker not working from day one, inspected unit, water supply cks ok, the ice mkaer has the wrong wire connector, cx has the ice mkaer kit, replaced wire, unit tested and ice maker works fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Chantilly, VA 20151
Demonte S.
Job Details: 10/11/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is making Gurgling noises / L.e.d. Light is out in the Refrigerator Section under Ice Maker. The Gurgling noise is coming from the Freon that is moving throughout the system. I advised the cx that this is normal sound. Cx hears it a lot more then usual. Checked the L.e.d. Light under the Ice Maker. I'm getting 13.2 Dc Volts to the Light. Installed new L.e.d. Light. ( Cx doesn't want the 3 point L.e.d Light. Cx doesn't want it to be brighter then what it is now . Cx thinks it's to bright as is sit now. ) unit is working as Designed. ( Any questions please check Sd Pictures.) ; used 1 W11462342 ( Module L.e.d. Light ( DS / Vs)) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Midlothian, VA 23112
John P.
Job Details: 10/11/2023
Installed valve tested working as designed
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Rockville, MD
Roberto I.
Job Details: 10/11/2023
"Replaced parts, unit tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Callaway, MD 20620
Shane B.
Job Details: 10/11/2023
"cx complaint is the RC door creaking when opened/closed, the bottom shelf being to cold and unit being to loud. noise i hear is normal operation, cx has been told this several times. unit is set to recomended, prob shows 32 on bottom shelf. door does creak when opened. tightened bottom hinge but no changes. called techline. they had me change air baffle setting in FC section, it is now on max. they advised ordering lower door hinge parts and new door. ordering door hinge parts and door. cx will call when door is delivered.; ordrng 1 WP2254473 (hinge-door) and 1 WP489467 (washer) and 1 WP487576 (washer) and 1 WP2201567 (shim) and 1 W11023679 (dor-fip)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS1
Near Bethesda, MD 20817
Julian H.
Job Details: 10/11/2023
CX complaint about unit's oven not holding temp inspected & foud that bake element had a thermal event checked broil & working CX PAID FOR THRU APP CX OWES LABOR $110; schdld next appmnt for 10/19 THU !
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near ,
Frederick R.
Job Details: 10/11/2023
"CX complaint is dryer shuts off mid cycle. Inspected and found good airflow. CX not mixing laundry. Set time for 45min on timed dry empty and unit stopped spinning at 21mins, continued to count down and then restarted after a few minutes. Ordering control and UI, TCO and thermistor. Cannot reschedule due to part availability; ordrng 1 W11419056 (UI panel) and 1 W11525997 (control) and 1 WP8577274 (thermistor) and 1 279973 (cutoff-tml)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Camden, DE 19934
Frederick R.
Job Details: 10/11/2023
CX complaint is frost in freezer and no IM. Inspected/tested and found big gap at top of FC door. and no ice. Tested IM and found it clogged with ice from warm air coming into unit. Heated and for gasket to cabinet properly and power cycled IM. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Magnolia, DE 19962
Frederick R.
Job Details: 10/11/2023
Replaced heater per prior diagnosis. Unit was unplugged upon arrival. CX received heater as well so Im returning one to parts. After repair went into step 13 and verified heater is working. Job is complete
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Glen Allen, VA 23059
Joseph D.
Job Details: 10/11/2023
Unit with blown thermal fuse reorder parts one year advising customer to have vents cleaned collected for diagnosis and labor
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FTS00
Near Washington, DC 20011
Samuel R.
Job Details: 10/11/2023
cx complaint unit is making loud noise.inspected unit and found relay on the control to be stuck unit will need new control.cx will provide part.cx pif
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Virginia Beach, VA 23451
Carl A.
Job Details: 10/11/2023
"cx complaint of unit not advaceing ,checked uni to find no error codes at this time test ran unit both in tested mode and under a load and was unable to duplicated problem at this time"
We serviced a
JENNAIR MICROWAVE
Model JMV9196CS-7
Near Washington, DC 20008
Samuel R.
Job Details: 10/11/2023
cx complaint unit is making loud noise.inspected unit and couod not make sound cx is describing.tried various cycles and unit is workly properly.no error codes
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Glen Allen, VA 23059
Joseph D.
Job Details: 10/11/2023
Unit with blown thermal fuse reorder parts one year advising customer to have vents cleaned collected for diagnosis and labor
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Washington, DC 20008
Samuel R.
Job Details: 10/11/2023
cx complaint unit is shaking badly.inspected unt with top open found inner tub to wobble a bit.will order a tub and will replace suspension with new tub.so new suspension wont get damaged.W11513244; ordrng 1 W11513244 (inner tub)
We serviced a
WHIRLPOOL FREEZER
Model wrs588fihz06
Near Midlothian, VA 23114
Joseph D.
Job Details: 10/11/2023
Customer complaint fridge door not seated properly confirm complaint found hinge pin loose reseated in unit now working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WFG550S0LZ4
Near Felton, DE 19943
Frederick R.
Job Details: 10/11/2023
CX complaint is stovetop flames too high. Inspected/tested and adjust flames to proper height. Unit is now working properly.. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Richmond, VA 23224
John P.
Job Details: 10/11/2023
"Cxs complaint unit leaking water in the tub even when in the off position checked unit found water leaking through hot valve replaced valve assembly tested working as designed; ordrng 1 W11038689 (Valve JP/VS), used 1 W11038689 (VALVE JP/VS) from stock"
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Rockville, MD 20850
Roberto I.
Job Details: 10/11/2023
"CX complaint cycle not starting.Tested unit, found few keys not responding, incloding the start key. Cleaned UI ribon contacts, but the unit didn't work anyway. Replaced UI board using pre id part. Unit tested ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Elkridge, MD 21075
Justin S.
Job Details: 10/11/2023
replaced the shelves and the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Virginia Beach, VA 23451
Lucas R.
Job Details: 10/11/2023
"cx complaint rackfalling down, checked unit found wheels seperated from rack adjusters, replaced adjusters, tested, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Stafford, VA 22556
Thomas B.
Job Details: 10/11/2023
Removed and replaced the heating element and fuses tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Israel R.
Job Details: 10/11/2023
"Customer complaint unit is freezing in the refrigerator. I tested the unit and the unit is not closing correctly, is not sealing. I adjusted the gasket and the unit is sealing better but everytime i pull out the door does not go all the way back but if i push it the door close. The sliders are not pullibng on the door correctly. Unit will need new sliders and the Right side gasket in the RC. Ordering Rc gasket and 2 sliders and rivet gun. Call customer when part is available.; ordrng 2 WP13055901 (slide Rail)s and 1 W10830046 (gasket-fip) and 1 Rivitgun (Rivet gun)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW
Near Severn, MD 21144
Justin S.
Job Details: 10/11/2023
the outer glass is shattered and needs to be replaced; ordrng 1 WPW10409945 (glass-door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 10/11/2023
"Cx complains about a frsot build up on freezer section, inspected unit, the freezer door not closing properly on the right top and lower corner, door gasket cks ok, liner door is defective, unti need freezer door assy; ordrng 1 w11561286 (freezer door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Powhatan, VA 23139
Joseph D.
Job Details: 10/11/2023
unit with failed adjusters must replace upper rack adjusters to enable proper operation of unit; ordrng 1 W10712395 (Adjusters)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Bel Air, MD 21014
Neil H.
Job Details: 10/11/2023
DRAIN HOSE NEEDED LEAKING FROM THERE; ordrng 1 W11551233 (HOSEDRAIN)
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Washington, DC 20003
Samuel R.
Job Details: 10/11/2023
replaced harness and unit is now good
We serviced a
MAYTAG OVEN
Model Mmw7730ds00
Near Fort Washington, MD 20744
Shawn D.
Job Details: 10/11/2023
"cx complaint unit is not working says feature not available. inspected unit and conifmred unit is saying feature not available for both section. when you open the microwave door the light does not turn on. pulled unit out and checked door switches and were good, harness is good bulb is bad. i then checked connection p9 good, p1 good then checked p2 good, found p26 did pop up some so reseated connection turned power on but no change. unit needs wide control, microwave control and light for microwave for return. cx paid all but labor call cx when we get eta on parts; ordrng 1 WPW10412514 (board wide interface 140.32) and 1 WPW10486188 (nicrowave control 155.23) and 1 W10886919 (light 21.50)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354ESS2
Near Crozet, VA 22932
Eric F.
Job Details: 10/11/2023
"Confirmed cx complaint unit not washing. Ran unit through diagnostic cycle, found over flow condition, float switch open condition, drain pump non functional error. Tested unit with float switch free, unit began filling but sump assembley non functional, drain pump weak. Quoted cx for new sump and drain, cx paid in full.; ordrng 1 W10914557 (pump-drain)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Woodbridge, VA 22193
Robert W.
Job Details: 10/11/2023
"Cx Complaint is the unit wont power on lid locked. Inspected unit and found lid locked cant get unit into diag, Was able to get lid open and vac out water checked control and control is getting 119V no light on board ohm out drain pump its testing 20ohm in range, called parts spe replaced control and strike, strike was falling out of lid wouldnt stay locked in place replaced from V/S. Unit tested and is working properly.; ordrng 1 W11457841 (Strike), used 1 W11457841 (Strike) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Aldie, VA 20105
Daniel J.
Job Details: 10/11/2023
dishwasher not repsonding on arrival customer stated unit started to work three days ago ran diag complete no errors
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Upper Marlboro, MD 20772
Leon
Job Details: 10/11/2023
"When I got to the client house Ice Maker was working perfectly fine, but clients still wanted ice maker replaced. replaced ice Maker. Tested everything everything work as it should."
We serviced a
JENN-AIR REFRIGERATOR
Model JUDFP242HX11
Near Fairfax, VA 22033
Richard B.
Job Details: 10/11/2023
"CX complant. Fridge not working. Prior diagnosis found unit needs bracket on door, Door that was ordered is stripped of all hardware including bracket that senses light operation. Ordering complete door assembly. Could not get through to tech support. Not in stock. Further work needed. RB; ordrng 1 W11605925 (complete door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Upper Marlboro, MD 20772
Leon
Job Details: 10/11/2023
Cx complaint was unit isn't drying the dishes confirmed issue we replaced the dispenser and control and the heater was give me 11 6 ohms so everything is good did a Amp draw on the power going to the heater and got 3 Amp which passed called TL. Tl said everything passed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Rockville, VA 23146
Joseph D.
Job Details: 10/11/2023
Customer complaint of slow ice and intermittent non-function of water dispenser found reservoir freezing over use Whirlpool putty to insulate water line and unit should no longer freeze over now working as designed
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bethesda, MD 20817
Julian H.
Job Details: 10/11/2023
"CX complaint about unit making a squealing sound ran unit & identified noise from pulley also found that belt is shredding replaced both from VS & working CX PIF THRU APP; ordrng 1 341241 (belt,drive(JH VS )) and 1 WP691366 (pulley-idr(JH VS)), used 1 341241 (BELT(JH VS)), and 1 WP691366 (IDLER(JH VS)) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319LSS00
Near Severn, MD 21144
Justin S.
Job Details: 10/11/2023
the unit is making noise from the fan. found the fan is rubbing so replaced with vs and retested. the unit is now sounding good. the unit is heating correctly. the unit is now ready; ordrng 1 W11613599 (fan)
We serviced a
IKEA OVEN
Model IGS900DS05
Near Washington, DC 20012
Brian F.
Job Details: 10/11/2023
"Cx states front left burner knob defective, tested and confirmed. Unit was unplugged and gas was off when I arrived, plugged in unit and turned on gas. No leaks detected by gas sniffer. Pre id manifold not yet received, reordering manifold.; ordrng 1 WPW10204705 (manifold REORDER)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Aldie, VA 20105
Daniel J.
Job Details: 10/11/2023
freezer drawer not closing support came out and unable to reinstall removed food from back wall installed support informed customer that lifting up on drawer can cause the support to come free also smaller fridge drawer clip failed nolonger supporting from cover; ordrng 1 wpw10542037 (pan snack)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Bel Air, MD 21014
Neil H.
Job Details: 10/11/2023
"F0E3F0E5F9E2F2E1CX KEEPS GETTING OFB ERROR EVEN IF UNIT IS EMPTY AND TIME WILL GO DOWN THAN BACK TO START TIME AND KEEP DOING THAT OVER AND OVER UNTIL THEY STOP IT ORDERING NEW CONTROL AND CONSOLE.; ordrng 1 W11130238 (Whirlpool Washer Control Board) and 1 W11130339 (Assembly, Fascia (white))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Alexandria, VA 22310
Lloyd B.
Job Details: 10/11/2023
Cx complained the unit had a smell. Inspected the unit and found that there are no error codes in diagnostics. Ran the heater and there was no smell. There was some insulation or something that got to close to the heater and caused the smell but all is gone. Explained all to safety. Job complete.
We serviced a
JENNAIR REFRIGERATOR
Model JFI2089AEP12
Near Columbia, MD 21044
Emmanuel R.
Job Details: 10/11/2023
"Cs unit is not powering on , confirmed complaint. I found the UI display is blank and the only 2 out 8 buttons work. The cooling on/off button is one of them. Unit needs a new UI so i cant finish the diagnostics but the part us no longer availible. Customer is going to try to outsource it. Collected for svc call."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Chester, VA 23831
Chris B.
Job Details: 10/11/2023
replaecd cap and suspention tested unit found glass separating from lid ordering lid to complete repair; ordrng 1 W11470212 (lid)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Fulton, MD 20759
Emmanuel R.
Job Details: 10/11/2023
"Cs unit is making a high pitch sounds , Couldnt confirm complaint, i enetered diagnostics and powered on all moving components and let customer hear . Compressor,all fans, baffle, icemaker all are not making any bad noises at this time. Unit is working as designed. Advised to record the noise is it ever come back."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Crozet, VA 22932
Eric F.
Job Details: 10/11/2023
"Confirmed cx complaint unit not making ice. Found ice maker not resetting into home position. Ordering ice maker, cx paid in full.; ordrng 1 W10873791 (icemaker)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB2
Near Lewes, DE 19958
Michael E.
Job Details: 10/11/2023
"CX complaint: unit leaking. Tested and verified complaint. I found the tub dented in on the bottom right. Also, tub sound sheild is not here. Unit is within first 30 days. Ordering tub and tub sound sheild. 2 count needed. CX would prefer zME for return visit. Cannot reschedule due to direct to CX shipping.; ordrng 1 W11409865 (tub) and 1 W11163985 (tub sound sheild)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near New Market, VA 22844
Danny R.
Job Details: 10/11/2023
i found switch not sending power to light reseated hrness now light works hd loose conection at harness and switch checksok
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW
Near Franklin, VA 23851
Austin D.
Job Details: 10/11/2023
cx complaint the unit damaged at the power cord. found a frayed power cord on the unit. ordering new harness with power cord to resolve the issue. will return once the parts come in.; ordrng 1 W11648060 (harness includes power cord)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fishersville, VA 22939
Danny R.
Job Details: 10/11/2023
i found timer stuck and wont turn it also broke knob cx will get that part; ordrng 1 W11685947 (timer)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Fulton, MD 20759
Emmanuel R.
Job Details: 10/11/2023
"Cs oven temps arent correct, confirmed complaint. I found the oven only reached 347 degrees, preheated ok. I was able to calibrate the unit +10 and tested again. This time unit cycled and reached 350. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Waynesboro, VA 22980
Danny R.
Job Details: 10/11/2023
"found unit lid came off and leaking repleced dispenesre now doesnt leak checksok; ordrng 1 W10861000 (detergent dispenser) and 1 drvs (drvs), used 1 W10861000 (DISPENSER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Forest Hill, MD 21050
Neil H.
Job Details: 10/11/2023
"DISPLAY IS SCRAMBLED NEW CONSOLE AND CONTROL; ordrng 1 W11660284 (Console Cap (black)) and 1 W11672041 (Control, Electronic)"
We serviced a
WHIRLPOOL WASHER
Model Wtw5105hw3
Near Afton, VA 22920
Eric F.
Job Details: 10/11/2023
"Confirmed complaint unit not advancing cycles. Found damage to harness causing electrical feedback in unit, potential damage to wash motor. Ordering harness and motor.; ordrng 1 W11591637 (harness) and 1 W11283592 (motor-drve)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Richmond, VA 23229
Chris B.
Job Details: 10/11/2023
"cx c omp unit will not heat insp unit conf cx comp found open tco replaced tco from vs tested unit working as desighned; ordrng 1 w10900067 (tco), used 1 w10900067 (tco) from stock"
We serviced a
KITCHENAID OVEN
Model Kseg700ess0
Near Afton, VA 22920
Eric F.
Job Details: 10/11/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model MED7230hW2
Near Sykesville, MD 21784
Robert L.
Job Details: 10/11/2023
"installed main control , tested ehat on all cycles, tested all ops ok, vent tested ok"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Norwood, VA 24581
Eric F.
Job Details: 10/11/2023
"Confirmed cx complaint unit moving too much during spin cycle. Found basket loose, spanner nut backed off of gearshaft assembley, basket has way too much play. Tightened spanner nut as much as possible, tested unit, unit working as designed."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near York, PA 17401
Sal R.
Job Details: 10/11/2023
"CX complai t is that the door is not making full contact with the door switch. I found that the left side of the fron panel is buldging out causing the door to not make contact with the switch. CX is using duck tap to keep door closed. I am ordering 1 front panel (W11402947). Once the part is avalibel, please have someone form teh office call to set a return date.; ordrng 1 W11402947 (front panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Chambersburg, PA 17202
Andrew S.
Job Details: 10/11/2023
Cx complaint is that the ice maker is not making ice like it should. Upon arrival I found that unit is only making a tray every 12 or so hours. I found the FC temp is at 4 Degrees. I jumped the ice maker and it was able to harvest and fill. But was jamming slightly. I am ordering the ice maker. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11546935 (Ice maker)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Lemoyne, PA 17043
Cody H.
Job Details: 10/11/2023
"CX complains unit door will not stay closed. Cx is within manufacture warranty. Found unit door latch to not be aligned. was able to realign door and latch and get unit to shut correctly. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Front Royal, VA 22630
Ezra M.
Job Details: 10/11/2023
"while disassembling unit ,found noise actually caused by slider sticking on gearcase shaft intermittently. added grease to slider, verified proper movement. tested repeatedly, noise gone."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near York, PA 17401
Sal R.
Job Details: 10/11/2023
"CX complaint is that the unti stoped mid cycle. On arrivel I found the unit to be filled with clothing and standing water . I was able to mauely drain the unti with a wet vac. ( I found the CPVC fitting / standpipe loose to the cast-iron drainline. ) I advised CX to have a licensed plumber inspect . I foud that in diag the unti had a F9E1, F6E3, F2E1, and a F8E6. I found the drain pump to not begetting the propper 120 V's to the drain when cycled on. I also found that the control console is intermitant with selections . I found no concwrns with the harness. I am ordering 1 console control (W11478526) and will use drain pump and control on return visit set for 10/16; ordrng 1 W11478526 (control console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKT1
Near Waynesboro, VA 22980
Danny R.
Job Details: 10/11/2023
ui has faded numbers and numbers that dont go off stay faded lit will need ui panel parts; ordrng 1 W11671483 (ui panel control)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Midlothian, VA 23112
John P.
Job Details: 10/11/2023
Installed timer and knob.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB09
Near Carlisle, PA 17015
Fred G.
Job Details: 10/11/2023
cx complaint frost in the FC. i found door gasket on FC door is falling out of its channel. i tried to get gasket to fit back in and found it pops right out. unit needs FC door and nameplate to correct issue. advised cx door ships to them and takes 8-10 weeks to get. once door is in cx will call and set up a return visit.; ordrng 1 LW10672964 (FC door (with gasket)) and 1 W11178521 (name plate)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Richmond, VA 23233
Chris B.
Job Details: 10/11/2023
replaced ordered parts tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFA60SMHZ01
Near Newport News, VA 23608
Orbie
Job Details: 10/11/2023
"replaced door. steamed gasket, put light in unit to make sure gasket was sealing 100%. found gasket not sealing at center mullion. called techline spoke to Austin. advised to pack gasket with permagum and have cx leave door closed for hour or two. advised cx to monitor unit to verify unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QMW03
Near Bethesda, MD 20817
Julian H.
Job Details: 10/11/2023
CX complaint about water line becoming gren on th inside & door chute breaking found both parts THIS IS A TIME CONSUMING CALL 2 COUNTS CHARGED CX FOR IT CX PIF THRU APP; ordrng 1 W10823377 (ice door kit) and 1 2320669 (water line)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Newport News, VA 23608
Orbie
Job Details: 10/11/2023
"cx complaint unit not spinning but heating. checked unit found wheel on motor broken off. replaced motor, blower wheel and dryer repair kit from van stock. unit working as designed.; ordrng 1 4392065 (dryer repair kit OA/VS)"
We serviced a
JENN-AIR OVEN
Model JJW2430LL00
Near Ashton-Sandy Spring, MD 20861
Robert L.
Job Details: 10/11/2023
"cx complaint random f8e0, can reset power, found f8e0, f9e0, f2e0 stored, initially in diag cooling fan on low ddint rotate, but on high worked fine , then retried on low and worked, preheated to 350 fine, possible weak voltage of main or fan trouble cold starting, ordering main control, will use cooling fan on return, scheduled for 10/17; ordrng 1 W11448962 (control)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Newport News, VA 23602
Orbie
Job Details: 10/11/2023
"cut spanner nut off, removed gearcase, replaced lower harness and basket. also replaced capacitor from van stock as I noticed the one on the unit was leaking. tested unit. unit didn't agitate. unit throwing F7E7. checked motor from control. OL. went to motor found break on new harness at black/white. temporarily connected motor with other pigtail to get unit functional again until we return, unit going through test cycle but still throwing F7E7 after completion.; ordrng 1 W11395618 (capacitor OA/VS) and 1 W11643701 (harness lower) and 1 W11283592 (motor-drve) and 1 W11449840 (gearcase oa/vs) and 1 W11551646 (hub oa/vs)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 10/11/2023
"Replaced parts, unit tested several times with cx and washer works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near East Berlin, PA 17316
Sal R.
Job Details: 10/11/2023
"CX complaint is that the unti is not cooling. I found that the defrost heater harness is severed / fragmented not allowing the unit to go into a defrost. I am orderign 1 defrost heater with evap harness (W11650660). Once the part is avalible, pleasehave someone form teh office call to set a return date,; ordrng 1 W11650660 (defrost heater with evap harness)"
We serviced a
WHIRLPOOL OVEN
Model GBD307PDS10
Near Richmond, VA 23233
Chris B.
Job Details: 10/11/2023
cx comp unit outer door is cracked insp unit conf cx comp ordering outer door glass ss collecetd 140 sc 110 labor 233.29 part 15 ship 14.00 tax total collected cx paid in full 512.29 check; ordrng 1 WP9759074 (ss outer pannel)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Carlisle, PA 17013
Fred G.
Job Details: 10/11/2023
i was able to access unit and replace the actuator as per previous tech. i tested unit and found unit now checks good.