We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Washington, DC 20009
Shawn D.
Job Details: 06/13/2022
cx complaint gasket keeps falling off. inspected unit and confirmed the complaint fridge door gasket is coming off. reseated gasket and now is sealing but top left will keep coming off. grabbed new gasket to find we have a black one. ordering white fridge door gasket for return; ordrng 1 W10838574 (gasket white)
We serviced a
WHIRLPOOL DRYER
Model WED8900BC0
Near Wellsville, PA 17365
Bernard M.
Job Details: 06/13/2022
"Replaced fuse per previous tech, ran unit on normal cycle and it heated and spun as designed. Unit checks good."
We serviced a
KITCHENAID OVEN
Model KEBS209BSS00
Near Norfolk, VA 23509
Carl A.
Job Details: 06/13/2022
replaced all aprts tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Montclair, VA 22025
Demonte S.
Job Details: 06/13/2022
Installed the Left Door. Heated the Door Gasket with Heat Gun. Unit is working as Designed.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/13/2022
cx complaint the unit is not working on the foot pedal. checked unit and found that the side door was not searted all the way. also the foot pedal is warped. ordering a new foot ppedal.; ordrng 1 WP9871989B (pedal black)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Charlottesville, VA 22902
Kyle A.
Job Details: 06/13/2022
Cx complaint of unit not washing. Did confirm and found wash pump failure code. Did confirm motor reading improper resistance will need to return with pump.; ordrng 1 W11085683 (Sump)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ07
Near Norfolk, VA 23513
Anthony D.
Job Details: 06/13/2022
"uninstalled unit replaced high side components, control and interlock switches reinstalled tested unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Elizabeth City, NC 27909
Branden R.
Job Details: 06/13/2022
"cx complaint unit not cooling , checked unit found freezer at 54 and fridge at 65 . disassembled and found unit has small soft frost ball at the top right of evap , compressor running at .4 amps , unit will need sealed systeam repair , ordering all parts for repair , sealed sysyteam CBE , cx paided 100 in cash and 20 in check .; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evap) and 1 W10843121 (filter dry) and 1 w10913906 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Ellicott City, MD 21043
Shane M.
Job Details: 06/13/2022
installed new door. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Washington, DC 20008
Roberto I.
Job Details: 06/13/2022
"CX complaint noise from the back.Unable to confirm any noise. Pulled unit out and removed back cover, found tube rubbibg against the cabinet. Slightly bent the tube to separate it from the cabinet. I did not see any other issue. Compressor and fans ok, damper ok."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ07
Near Norfolk, VA 23513
Anthony D.
Job Details: 06/13/2022
"uninstalled unit replaced high side components, control and interlock switches reinstalled tested unit working as designed"
We serviced a
KITCHENAID DBL WALL OVEN
Model KGRS505XBL03
Near Harrisburg, PA 17111
Fred G.
Job Details: 06/13/2022
"i was able to access unit and replace the lower bake oven burner, and install the bake ignitor and attach it with the 2 screws. tested unit and now unit checks good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlottesville, VA 22902
Kyle A.
Job Details: 06/13/2022
Installed parts and unit now washes but theyre wash arms are clogged. Please mail wash arms to cx ; ordrng 1 WPW10491331 (Lower washarm) and 1 WPW10448645 (Wash arms)
We serviced a
KITCHENAID OVEN
Model KEBS209BSS00
Near Norfolk, VA 23509
Anthony D.
Job Details: 06/13/2022
helped CA
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gaithersburg, MD 20886
Ricardo S.
Job Details: 06/13/2022
"i ran diagnostic test mode, f7e1 error tachometer missing or wrong signal. so i ran quick wash and unit stops in middle of the cycle and lights started to blink. replaced actuator.. unit tested and working ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Chesapeake, VA 23323
Austin D.
Job Details: 06/13/2022
"cx compalint the unit is not washing the clothes. checked the unit and found error code f0e3 and f7e1. checked and found the splutch was damaged. this was not allowing the motor to agitate like it should. therefore, i repalced with a new motor, belt, actuaotr, and splutch. put the unit back together and tested the unit in a test mode, high agitation, and high spin. unit is running as designed.; ordrng 1 W11283592 (motor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11481722 (actuator), used 1 W11283592 (motor), 1 W10721967 (drive pulley), and 1 W11239857 (belt) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Ashburn, VA 20147
Ezra M.
Job Details: 06/13/2022
"installed new heater, verified no leaks, ran test cycle, no leaks, no errors."
We serviced a
KITCHENAID OVEN
Model KEBS209BSS00
Near Norfolk, VA 23509
Anthony D.
Job Details: 06/13/2022
helped CA
We serviced a
KITCHENAID DISHWASHER
Model KUDS011JWH0
Near Montclair, VA 22025
Demonte S.
Job Details: 06/13/2022
Inspected the unit. Found that the cx is saying that the Dishwasher isn't powering On / Clean light will only flash. I then checked power at the Control Board. Black to Chase Ground. Getting 122.4 Volts. I then checked the Fuse to the unit. I'm getting 0.4 Ohms. Unit will need the Control Board & Console. Console = Wp8270233. Control Board is no longer available = 8528172. ; ordrng 1 WP8270233 (PANEL-CNTL)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Burtonsville, MD 20866
Eric W.
Job Details: 06/13/2022
cx complant of unit making noise inspected unit found no error codes found the cover for motor is hitting the pan raised the feet and retested unit no more noise cx will watch unit
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS08
Near Glen Burnie, MD 21061
Eric W.
Job Details: 06/13/2022
cx he didnt call in for service the name is his brother and he lives in anouther state flordia
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Elizabeth City, NC 27909
Branden R.
Job Details: 06/13/2022
"came out to replace parts on unit , replaced parts and tested unit ice maker filling and cycling as designed . unit is running as designed cx agreed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Harrisburg, PA 17111
Fred G.
Job Details: 06/13/2022
cx complaint unit is building frost on the top of the inside of the FC. also RC door light isnt coming on. inspected unit and found the wsher on the FC door hinge was missing. door was to low to seal at the top. installed preID washers and was able to line door up so the door will seal. i found the Rc door switch to be faulty. ordering 2 (W11384469). scheduled for 6/16/22; ordrng 2 W11384469 (door switch)s
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Branchville, VA 23828
Zachery R.
Job Details: 06/13/2022
"replaced heater, cx stated they had to do something in particular to install unit, advised cx if any issues contact VIA office."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS08
Near Glen Burnie, MD 21061
Eric W.
Job Details: 06/13/2022
cx he didnt call in for service the name is his brother and he lives in anouther state flordia
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ2
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 06/13/2022
"the client complains about a smell when the oven is on, inspected unit, the flame in the bake burner is good, door gasket cks fine, no gas leak, the smell is normal because the unit is new .. stove works fine"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Shepherdstown, WV 25443
Danny R.
Job Details: 06/13/2022
touch pad isnt work on and off at times cx will think it over
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near ,
Andrew W.
Job Details: 06/13/2022
Cx complaint is unit making rattling sound. inspected and verified complaint. removed back panel from unit and found dryer pressed against copper line feeding into the cabinet. gently separated lines so they were not touching. cx stated sound was still present. identified the compressor as the source of the noise. noise was normal and referred cx to use and care guide referencing normal sounds with coolant in lines expanding and compressor coming on and off. unit is working as designed. job complete.
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Annapolis, MD 21401
Kevin P.
Job Details: 06/13/2022
"sr 7733867681 cx complaint unit never made ice after new ice maker was installed called techline to confir and document, found voltage is good to ice maker and valve cycles when jumping l-v but ice maker wont advance when jumping t-h. techline agrees issue is in ice maker and recommends replacing the ice maker again. re-ordering ice maker 3 @ trbls; ordrng 1 W11397192 (ice maker)"
We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS00
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/13/2022
Cx complaint unit is not working properly inspected unit found leak at the valve for front right burner valve is stuck on when not in use ordering the valve assy. Qouted 331.12 cx paid 181.12 cx still owes 150.00 for labor upon return ; ordrng 1 W10859922 (valve-gas)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2089HPY
Near Washington, DC 20007
Roberto I.
Job Details: 06/13/2022
"CX complaint no cool.Found unit at room temp, fans runing, compressor not running. Removed back cover, resetted power and monitored the compressor with a clamp meter. Noticiehd that randomply the compressor locks up, it drags around 9A and the overload trips. Also found the drip pan full of dye. Unit needs sealed system repair. for compressor W10160407, drier W10143759 and evaporator 12002041 replacement. **SEALED SYSTEM TECH** and **3 COUNTS**. Cx needs more time to make a decision; ordrng 1 W10160407 (compressor) and 1 W10143759 (drier) and 1 12002041 (evaporator) and 1 sealed system tech and 1 3 counts"
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Annapolis, MD 21401
Kevin P.
Job Details: 06/13/2022
"sr 7733867681 cx complaint unit never made ice after new ice maker was installed called techline to confir and document, found voltage is good to ice maker and valve cycles when jumping l-v but ice maker wont advance when jumping t-h. techline agrees issue is in ice maker and recommends replacing the ice maker again. re-ordering ice maker 3 @ trbls; ordrng 1 W11397192 (ice maker)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Harrisburg, PA 17109
Fred G.
Job Details: 06/13/2022
cx complaint units door is making a noise. inspected unit and found both hinges make a loud thumping sound when shutting. replace both left and right side hinges with preID parts. tested unit and now unit checks good.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Columbia, MD 21046
Robert L.
Job Details: 06/13/2022
"installed coin board and j2 jumper per previous, unit would only start if 1 in coins was inserted, tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model MDB9959SKZ0
Near Ocean City, MD 21842
Michael E.
Job Details: 06/13/2022
Upon arrival i found the unit has a different model and serial than we had in system. This serial number is not included in the units that need element replaced. CX had taken his original unit back where he purchased it from and got this unit instead. Model and serial numbers are now correct. Unit is working properly. Job is complete
We serviced a
JENN-AIR REFRIGERATOR
Model JUDFP242HL11
Near Annapolis, MD 21403
Kevin P.
Job Details: 06/13/2022
"unit is in warranty and less than 30 days old per delivery notification for delivery on 5/16/22. found compressor is not running and only no lotage is going out to compressor, checked all connections at board and compressor is now on and running. advised cx unit will take houirs to cool fully and to call if unit doesnt cool. ordering new kick plate cosmetic damage within 30 days, please send part directly to cx and he will put it on; ordrng 1 W10204635 (grille)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Triangle, VA 22172
Robert W.
Job Details: 06/13/2022
CX Complaint is the unit isnt washing properly. Inspected unit and found error code F7E6 pulled console and ohm out shifter and found shifter testing a little low which is keeping unit from shifting properly to finish cycle. Ordering shifter.; ordrng 1 W10913953 (Shifter)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519FS0
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 06/13/2022
cx complaint door wont stay shut. inspected unit and found both interlocks wer pushed back. pulled them back out and tested. unit is now shutting fine and no issues. collected service call and job is completed. informed cx if it happens again we will need to replace the switches.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Hampton, VA 23666
Lucas R.
Job Details: 06/13/2022
"replaced gearcase, calibrated, tested, unit working as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JUDFP242HL11
Near Annapolis, MD 21403
Kevin P.
Job Details: 06/13/2022
"unit is in warranty and less than 30 days old per delivery notification for delivery on 5/16/22. found compressor is not running and only no lotage is going out to compressor, checked all connections at board and compressor is now on and running. advised cx unit will take houirs to cool fully and to call if unit doesnt cool. ordering new kick plate cosmetic damage within 30 days, please send part directly to cx and he will put it on; ordrng 1 W10204635 (grille)"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS1
Near East York, PA 17402
Drew B.
Job Details: 06/13/2022
cx complaint that unit is not powering on the convextion fan the gas heats up and the burners work etc just not fan operations. checked for connection secureness and no issues will need the following parts for return.; ordrng 1 W10167915 (convect fan) and 1 W11548757 (control)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Quantico, VA 22134
Robert W.
Job Details: 06/13/2022
Didnt order belt on last ticket Ordering Belt to complete repair.; ordrng 1 W11239857 (Belt)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Odenton, MD 21113
Shane M.
Job Details: 06/13/2022
cx complaint the unit UI screen is glitched out. can confirmed. gave cx a quote for the repairs. W11478526 cx paid svc by card. advised cx to contact magtagg for auth on parts.
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW1
Near Harrisburg, PA 17110
Fred G.
Job Details: 06/13/2022
"cx complaint unit is making a grinding sound while spinning. inspected unit and entered diag and found error code f5e3. cleared code and ran a auto test. as soon as the spin basket began to spin i hear something grinding. removed top cover and rear cover. as soon as i pulled the rear cover off i heard something hit the floor. looked down to find the end of the rotor bolt head on floor. rotor bolt snapped off in the shaft of the transmission. found the rotor came loose and was grinding on the stator. ordering 1 (W10901030), 1 W11253212), 1 (2tech), 1 (2 call count). will reuse stator and rotor on return visit. please call cx once everything is approved.; ordrng 1 W10901030 (tub-outer) and 1 W11253212 (screw)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Harrisburg, PA 17111
Fred G.
Job Details: 06/13/2022
"cx complaint unit will not spin and make a clicking noise. inspected unit and entered it into diag and found error codes f5e2, f8e1, f5e3. cleared codes and tried to run a auto test and found lid lock will not lock. unit neds lid latch and lid strike. ordering 1 (W10837741), 1 (W11307244). please call and schedule apt once its approved.; ordrng 1 W11307244 (lid latch) and 1 W10837741 (lid strike)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Chantilly, VA 20152
Carl R.
Job Details: 06/13/2022
"Heater Bushing W11537778 - SP W11540964 - Special Project S17304 - Parts and Labor. Removed dishwasher from underneath the kitchen counter, Removed lower dish rack and Removed original heater element and spray arm. Removed 2 plastic fasteners. Installed 2 plastic fasteners and new heater element put unit back under counter and checked for leaks. No leaks. Unit working properly"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Odenton, MD 21113
Shane M.
Job Details: 06/13/2022
cx complaint the unit UI screen is glitched out. can confirmed. gave cx a quote for the repairs. W11478526 cx paid svc by card. advised cx to contact magtagg for auth on parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Mechanicsville, MD 20659
Shane B.
Job Details: 06/13/2022
cx complaint is water leaking from ice dispensor and now the unit is not making ice. water dispensor works fine. i could not removed the bin. found ice build up holding it in place. once melted i could remove bin and found IM covered in ice build up. i removed IM assembly and cleared all ice from it. found debry from cabinet insulation clogging the funnel on IM. once clear i put IM back and restored power. IM cycled on its own and filled properly. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hopewell, VA 23860
John P.
Job Details: 06/13/2022
Switch separated from knob ordering knob switch and control also found control power cycling continuously and unable to get in test mode; ordrng 1 WPW10285517 (Switch) and 1 WPW10562155 (Knob) and 1 W11399433 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Harrisburg, PA 17103
Fred G.
Job Details: 06/13/2022
"cx complaint when opening right side door the lights dont come on and the door makes noise. inspected unit and found right side door switch to be faulty, lights dont come on when released. also fuund bottom of right side door where it slides onto the right side hinge is binding due to the door being warpped. unit needs right side door. ordering 1 (W11396033), 1 (W11435343), 1 (W11223753). advised cx door takes 40-6 weeks and it shipped to them. cx will call when door arrives and isnt damaged.; ordrng 1 W11396033 (door switch) and 1 W11435343 (right side door SS) and 1 W11223753 (nameplate)"
We serviced a
MAYTAG DRYER
Model MEDC300BWO
Near Richmond, VA 23222
Thomas B.
Job Details: 06/13/2022
Cx complaint unit is not working properly inspected unit removed and replaced the thermal fuse tested for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Alexandria, VA 22310
David J.
Job Details: 06/13/2022
Cx complaint unit not cooling. Inspected unit and found door is not sealing on top of door. Looked around whole unit and found a huge hole in outside of cabinet. Where the cabinet was compromised and bent. Called techline and documented. 7733865996.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Harrisburg, PA 17103
Fred G.
Job Details: 06/13/2022
"cx complaint when opening right side door the lights dont come on and the door makes noise. inspected unit and found right side door switch to be faulty, lights dont come on when released. also fuund bottom of right side door where it slides onto the right side hinge is binding due to the door being warpped. unit needs right side door. ordering 1 (W11396033), 1 (W11435343), 1 (W11223753). advised cx door takes 40-6 weeks and it shipped to them. cx will call when door arrives and isnt damaged.; ordrng 1 W11396033 (door switch) and 1 W11435343 (right side door SS) and 1 W11223753 (nameplate)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lancaster, PA 17603
Drew B.
Job Details: 06/13/2022
replaced console and tested now checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Manassas, VA 20110
Robert W.
Job Details: 06/13/2022
CX Complaint is the unit isnt dispensing water or ice. Inspected unit and found the LF door insulation is bowed in way to far a shim wont fix issue. Ordering Door and door gaskets.; ordrng 1 W11435353 (Lf RC door.) and 2 W10830274 (Door gasket)s
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDB01
Near Bowie, MD 20715
Alexander D.
Job Details: 06/13/2022
cx complaint sheet of ice in bottom of fz. inspected unit and verified complaint. found duckbill drain clogged. cleared ice with steamer and replaced drain tube. tested unit. unit is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near McLean, VA 22101
Christian C.
Job Details: 06/13/2022
Arrived at cx house. Unit needs sump motor not just diverter. Ordering sump motor. Putting refund of parts toward sump motor. Cx paid in full.; ordrng 1 W11178672 (sump motor)
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Reisterstown, MD 21136
Brian R.
Job Details: 06/13/2022
wrong pump ordered as recirculation pump needed. we will replace both pumps on return since it wll be apart. as soon as part is in office will schedule.; ordrng 1 W11542867 (Recirculation Pump)
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ00
Near Hollywood, MD 20636
Shane B.
Job Details: 06/13/2022
installed all parts and restored power. tested unit. unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Mineral, VA 23117
Thomas B.
Job Details: 06/13/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Reisterstown, MD 21136
Brian R.
Job Details: 06/13/2022
wrong pump ordered as recirculation pump needed. we will replace both pumps on return since it wll be apart. as soon as part is in office will schedule.; ordrng 1 W11542867 (Recirculation Pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Hummelstown, PA 17036
Justin L.
Job Details: 06/13/2022
As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFC42FTS04
Near McLean, VA 22101
Christian C.
Job Details: 06/13/2022
Installed parts. Sections sealing properly. Cx paid for labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Hampstead, MD 21074
Brian R.
Job Details: 06/13/2022
melted down unit and replaced parts and put unit code in new control to reset unit. informed cx to give unit next 12-24 hours to get back into proper temps and unit was off and warm to melt ice. job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Olney, MD 20832
Robert L.
Job Details: 06/13/2022
"installed new motor and capacitor, recalibrated and ran diagnostics test, tested all ops ok... slight squeak at start of spin, if cx calls for noise pre-id belt and cam"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Pikesville, MD 21208
Keith H.
Job Details: 06/13/2022
replaced control and sensor unti is working
We serviced a
JENN-AIR OVEN
Model JJW3430DS02
Near Great Falls, VA 22066
Christian C.
Job Details: 06/13/2022
Cx complaint of a F2E1 error. Inspected unit found F2E1 stuck key error. Would not go away unless resetting unit at breaker. Installed console. No more error. Tested unit. Unit is heating.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Hampstead, MD 21074
Brian R.
Job Details: 06/13/2022
melted down unit and replaced parts and put unit code in new control to reset unit. informed cx to give unit next 12-24 hours to get back into proper temps and unit was off and warm to melt ice. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO36QMB01
Near Sykesville, MD 21784
Marc M.
Job Details: 06/13/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Chantilly, VA 20152
Carl R.
Job Details: 06/13/2022
AIG WASHER OFF BALANCE/LOUD NOISE. 7733872201. Tested unit and seen no fault codes. Only light flashing is sensing light. Put unit in spin mode And unit spins out of control. Struts are bent and balance ring looks warped and basket seams damaged. ; ordrng 1 W10752719 (Basket) and 1 W10528947 (Hub) and 1 W11130362 (Struts) and 1 W10752187 (Nut)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Richmond, VA 23237
Chris B.
Job Details: 06/13/2022
could not get on to base due to needing to talk to sponsor/cx also need birth certificate and covid -19 vac card to be able to enter base due to base on high risk allert at the moment asked officer when base goes to medium risk only real id only reqiured... cx must to resheduel when risk level falls to medium or lower; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chesterfield, VA 23832
Joseph D.
Job Details: 06/13/2022
"replaced thermister , thawed unit, and sealed door with silicone. working properly now.; ordrng 1 WP482338 (silicon), used 1 WP482338 (silicone) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Derwood, MD 20855
Robert L.
Job Details: 06/13/2022
"cx complaint not cooling both compartments, found RC evap frozen over, t39 found open RC evap thermistor, found T3 Fc evap fan not running, but cx mention unit tripping breaker and having to reset a few times, cx to manually defrost, ordering main control, Rc fan harness and will use Fc fan harnesss on return; ordrng 1 W11087438 (motor-evap RC) and 1 W11249952 (motor-evap FC) and 1 WPW10675033 (cntrl-elec)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fort Washington, MD 20744
Robert A.
Job Details: 06/13/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chesterfield, VA 23832
Joseph D.
Job Details: 06/13/2022
"replaced thermister , thawed unit, and sealed door with silicone. working properly now.; ordrng 1 WP482338 (silicon), used 1 WP482338 (silicone) from stock"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Baltimore, MD 21216
Keith H.
Job Details: 06/13/2022
cx says she jus needed me to cut gas off to unit so i did. she says whpl is giving her a new unit. they couldve jus approved us ordering and replacing the bottom oven part becuase its stained with grease and food and thats causing the CO leak
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Elkton, MD 21921
Alexander W.
Job Details: 06/13/2022
installed new heater from pre-id parts per special project.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Franklin, VA 23851
Zachery R.
Job Details: 06/13/2022
"replaced gearcase, suspension rods, hub, washplate, actuator, belt, and clutch, calibrated and tested, unit working as designed. left old parts with cx."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Bunker Hill, WV 25413
Danny R.
Job Details: 06/13/2022
installed parts checksok
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Crozet, VA 22932
Eric F.
Job Details: 06/13/2022
"Confirmed cx complaint unit not heating. Found TCO and Thermal fuse not reading continuity. Replaced with truck stock, tested unit, unit working as designed.; ordrng 1 W10900067 (cutoff-tml) and 1 WP3392519 (thermal fuse), used 1 WP3392519 (thermal fuse), and 1 W10900067 (cuttoff-tml) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/13/2022
"cx ccomplaint of unit not working ,checkedu nit to fidn the folowing error cdes F7E5 found splutch broken aparts called Techline spoke with Leon 7733869003,called techline back to find tha that clutch is not engaing and sending power to the clutch ordering parts per techline; ordrng 1 W10754448 (Clutch) and 1 W11195971 ( Stator, Motor) and 1 W10777953 (harns-wire)"
We serviced a
ROPER DRYER
Model RGD4640YQ0
Near Baltimore, MD 21207
Keith H.
Job Details: 06/13/2022
timer fixed the issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Crimora, VA 24431
Eric F.
Job Details: 06/13/2022
"Confirmed cx complaint unit freezing up in ice bin. Found ice maker over filling, ordering new ice maker.; ordrng 1 W11578780 (Ice Maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUI75X15HZ00
Near Arlington, VA 22207
Emmanuel R.
Job Details: 06/13/2022
"Cs icemaker not making ice, I found that the water valve is restricted not allowing sufficient water into the unit it humms really loud it it only trickles water in. ice bin therm. omed out ok, Recirc.pump ok , water is freezing thin sheet of ice. Ordering water water. customer owes for labor on return visit; ordrng 1 WPW10217918 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Brunswick, MD 21716
Ricky E.
Job Details: 06/13/2022
"customer stated that the unit isnt making ice.. verified issue and fnd that the units fzr door harness cracked and broken at the base of the door.. the unit would need the door assy to correct the issue.. customer to replace the unit...LW11037733 707.23, labor 120.00, shipping 75.00, tax 42.43..."
We serviced a
JENN-AIR OVEN
Model JJW2830DS01
Near Virginia Beach, VA 23456
Austin D.
Job Details: 06/13/2022
"came out to replace the UI and ui was incorrect. noticed the model is incorrect on unit and is labeled for a double oven and it is only a single oven. therefore, i had to look up the part again for the single oven. we will need to return once the part comes in. have parts specialist verufy part is good to go.; ordrng 1 W11236887 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 06/13/2022
"Cx complaint the door doesn't seal. Inspected doors and fund the right RC door gasket is torn a the top at bottom. Also found the dispenser cover on the left won't stay attached to liner. The cover falls out everytime the door opens. Cx also stated the evap cover had ice on it about 2 months ago and items began to defrost. Found the FC section is operating as normal and cx hasn't had any issues since the ice defrosted on its own. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 W11368721 (gasket) and 1 W11519867 (dispenser facade (top)) and 1 W11519867 (dispenser facade) and 1 W11524653 (FC harness)"
We serviced a
JENN-AIR MICROWAVE
Model JMC3415ES01
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 06/13/2022
"Cx complains that the unit turn of by itself, inspected unit .. power outlet cks ok, i ran the unit for 2 min ..unit turned off when display shows 1 min, then the high side makes a humming noise, order parts; ordrng 1 W10865471 (transformr) and 1 W10865474 (capactr-mg) and 1 W10872254 (diode) and 1 W10865476 (magnetron just in case)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Richmond, VA 23224
Chris B.
Job Details: 06/13/2022
cx complaint unit will not heat inspected unit confirmed cx complaint found open thermistat WP8318268 ordering; ordrng 1 WP8318268 (thermistat)
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Shawn D.
Job Details: 06/13/2022
unit moved to 1016. removed old buttton to find it installed in wrong postion. fixed issue now button is working fine part ordered not needed. ran quick was and unit is working good. unit is good
We serviced a
WHIRLPOOL COOKTOP
Model KCGS350ESS00
Near Stevensville, MD 21666
Jonathon C.
Job Details: 06/13/2022
"cx complaint, cooktop not hot enough. tested, inspected, verified complaint. found regulator not swapped, flipped regulator, tested unit, unit working as designed, job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Abingdon, MD 21009
Neil H.
Job Details: 06/13/2022
cx complaint started hearing noise from the unit and few days later the unit wasn't cooling and loss there food and water from melting new compressor needed put unit into test of compressor started and the noise was high pitch and buzzing then stops sealed system needed.; ordrng 1 W11370574 (COMPRESSOR) and 1 W11546692 ( Evaporator (also Order The Following Lokring Parts))
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Taneytown, MD 21787
Marc M.
Job Details: 06/13/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL RANGE
Model KVWB400DSS4
Near Woodbridge, VA 22192
Lloyd B.
Job Details: 06/13/2022
"Cx complained the lights did not work. Inspected the unit and found they were off but, if the harness was moved, the lights came on. The connector was backing out of the harness. Pushed it back in and reconnected and the lights now work. Job complete If cx calls back, order 1 W11493395 led"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Westminster, MD 21158
Marc M.
Job Details: 06/13/2022
recall service. unit applicable to service pointer w11540964. confirmed serial range and replaced heater element with pre id W11537778. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Stevensville, MD 21666
Jonathon C.
Job Details: 06/13/2022
"cx complaint, unit not draining, tested, inspected unit. unable to verifiy complaint. tested drain 10-15 times, unit drained properly. i believe there was something stuck in the disposal, but i was not able to verifiy. unit working as designed, job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Dentsville, MD 20646
Robert A.
Job Details: 06/13/2022
"I installed the ordered parts and tested the unit for the cx. The unit is door gaskets are working as designed. However the food is still freezing in the RC. I checked the major loads again and all are working. I called WP techline and they had me check the RC thermistor's ohms reading. It read 8k ohms (32 degrees), but the overall temp is 21 degrees. The RC thermistor needs to be replaced to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W10316760 (thermistor) and 1 W11527432 (light assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bel Air, MD 21014
Neil H.
Job Details: 06/13/2022
cx complaint white residue was coming out of dispenser it is on the plastic calcium is what it looks like i ran the dispenser into cup water clear and explained the tank isn't very large and when water traveling through the unit warms before dispensing but water is chill not sure if the installers used the new water line bought by cx because there not sure if it was use they don't have the one that was old or new
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Georgetown, DE 19947
Andrew W.
Job Details: 06/13/2022
"Called office, this is a duplicate ticket from po 593555"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV07
Near Olney, MD 20832
Robert L.
Job Details: 06/13/2022
"cx complaint filter falling down, found filter inserted properly found pressure tab that holds cover broken, ordering filter cover; ordrng 1 WP67006331 (cover-filt)"