Service History 138 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near Myrtle Beach, SC

Jason T.

Job Details: 12/02/2022

"Cx complaint, no water-ice from the dispenser, inlet valve failure, warm air migration caused the water tank to freeze. Installed parts from truck stoock to complete the repair, verified all unit functions for proper operation...working as designed.; ordrng 1 WPW10341320 (valve-inlt JT VS) and 1 212643 (sealer-gum JT VS), used 1 WPW10341320 (INLET-VALVE), and 1 212643 (PERMAGUM) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Annapolis, MD 21401

Mitchell H.

Job Details: 12/02/2022

cx complaint unit freezing and then spoiling food because temps are so inconsistent. replaced all 3 controls. set to rec temps. unit should be good to go. infomred cx to monitor it over the next few weeks and let us know if issue is still there or not.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/02/2022

"replaced thermistors, verified unit is forming frost pattern, advised cx to monitor unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Chesapeake, VA 23322

Austin D.

Job Details: 12/02/2022

cx complaint the unit is not cooling again. checked the unit and found that the amp draw was at .6amps and low side is at -20 prewssure and the high side was at 190 psi. called the manufacturer and was told to isolate the system to see what section of the ss is restricted. blew from the suction line to the drier and had no flow. then i disconnected the evap and had airflow at the evaporator when cut at the cap tube. showing signs of a clogged cap tube. unit is deemed unrepairable. called manufacturer to inform them on the diagnosis and was told the unit is deemed unrepairable. cx is very upset and i advised her to contact the manufacturer at this time but they should be reaching out within the next 3-5 business days to let them know on the next steps. cx agreed.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Manchester, MD 21102

Brian R.

Job Details: 12/02/2022

"cx complaint is with units running and said unit just wont wash or wash like it should. found the same code twice of F7E1 tach missing or wrong signal. . tried to run DLMS cycle and nothing. motor hums and vibrates and then unit shuts down and flashes code F7E1. unit will need motoe repled. updated actuator and it came out as well. will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11395618 (Capacitor) and 1 W11283592 (Motor), used 1 W11481722 (Actuator) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/02/2022

"replaced all parts, calibrated and tested, no faults present, unit working as designed."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Glen Allen, VA 23060

Thomas B.

Job Details: 12/02/2022

Cx complaint unit is not working properly inspected unit removed and replaced the harness and thermistor tested unit now functions normally

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Ashburn, VA 20147

Ezra M.

Job Details: 12/02/2022

"did no receive inlet valve, received water inlet instead, unit also storing error f9e1, ordering inlet valve and drainpump.; ordrng 1 W11434044 (fill valve) and 1 W11412291 (drainpump)"

We serviced a

KITCHENAID RANGE

Model KSIB900ESS1

Near Alexandria, VA 22314

Lloyd B.

Job Details: 12/02/2022

"Cx complained the burner did not work and the burttons at times did not work. Inspected the unit and found with the pot the cx was using, the burner did not recognize a pot on it. With a larger pot, the unit worked. There is a stuck key error. Unit needs new console; ordrng 1 W11034444 (console)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Frederick, MD 21702

Ricardo S.

Job Details: 12/02/2022

replaced parts.. upper rack cks ok

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Ashburn, VA 20147

Ezra M.

Job Details: 12/02/2022

"did no receive inlet valve, received water inlet instead, unit also storing error f9e1, ordering inlet valve and drainpump.; ordrng 1 W11434044 (fill valve) and 1 W11412291 (drainpump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Virginia Beach, VA 23456

Anthony D.

Job Details: 12/02/2022

cx complaint unit still making noise checked unit to find evap covered in ice upon defrosting evap with steamer noticed defrost heater connector was not plugged in plugged connector backing finished defrosting unit tested unit is working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Moyock, NC 27958

Austin D.

Job Details: 12/02/2022

"cx complaint the unit is not cooling. checked the unit and found that the unit is expierencing an intermitten issue where the unit shuts down. no lights are on, no fans running, and the dispensers are not responsive. called techline and was told showing signs of a short. realistically with all the components effected they wanted me to try the panrty ui and harness first and see if that resolves the issue. was advised with temps that i had when arriving not to do SS.; ordrng 1 WPW10769076 (pantry ui) and 1 W11170612 (harns-wire)"

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Yorktown, VA 23692

Lucas R.

Job Details: 12/02/2022

"upon arrival spoke with cx advised was 10 min away, waited, upon arrival cx had to pick up daughter, pre id'ing stator for return visit as well if available, advised cx to contact office as earlier appt. may be available.; ordrng 1 W11354541 (stator)"

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 12/02/2022

Per previous tech I was able to access and repalce the control and console panel. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Midlothian, VA 23112

Jerod R.

Job Details: 12/02/2022

"tested unit found unit had bad strike , replaced and tested unit is now fully functional"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF305ESS00

Near Washington, DC 20011

Samuel R.

Job Details: 12/02/2022

cx complaint unit door handle is loose and ice maker wont stop making ice.found bail arm to be fallen reinstalled bail arm.tightend handle unit is now good

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GM0

Near Laurel, MD 20707

Israel R.

Job Details: 12/02/2022

Customer complaint unit is not disolving detergent. I found the door was not openning correctly i reseated the door and now the spring is good. I found a debry under the water level. I clear all the debry and ran test. The unit is back to normal operations. Combination with the door not opening and the water level sensor reading full of water. Unit is good.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Henrico, VA 23294

Kyle A.

Job Details: 12/02/2022

Installed fused and unit now has power but ui is unresponsive. Control is only sending 8vdc to ui.; ordrng 1 W11388040 (Control)

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Richmond, VA 23230

Jonathon C.

Job Details: 12/02/2022

"cx complaint, lid latch failed. replaced parts per prior diag. tested unit. unit working as designed. job is complete."

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Glen Allen, VA 23059

Thomas B.

Job Details: 12/02/2022

Cx complaint unit is not working properly inspected unit found burners needed adjustments used 2mm screwdriver and set to cx expectations tested unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ04

Near Courtland, VA 23837

Zachery R.

Job Details: 12/02/2022

"replaced modules, tested. unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Manchester, MD 21102

Brian R.

Job Details: 12/02/2022

cx complaint is unit is tearing her things up and pulling strings out of things and never enough water goes into unit. she said she always uses deep wash. found codes F2E1 UI Stuck Button F0E5 Off Ballance Load F0E7 Load detected during clean cycle.ran a DLMS cycle and then auto test on unit. unit had trouble with code. was able to run things and then we started a quick wash with deep fill to test water in. unit did not fill over wash plate. drum felt smooth and wash plate flush. will order parts for unit asa well as updated parts. office will schedule. ; ordrng 1 W11419171 (Control) and 1 W11596129 (UI Panel) and 1 W10902814 (Washplate)

We serviced a

KITCHENAID OVEN

Model KFGC558JSS00

Near Huntingtown, MD 20639

Shane B.

Job Details: 12/02/2022

installed ordered part and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Henrico, VA 23294

Kyle A.

Job Details: 12/02/2022

Installed fused and unit now has power but ui is unresponsive. Control is only sending 8vdc to ui.; ordrng 1 W11388040 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Derwood, MD 20855

Julian H.

Job Details: 12/02/2022

2yr WARRANTY COTSCO PURCHASEDCX complaint about unit not dispensing water inspected and found tube from valve to hinge restricted defrosted & started to work pressure to refrigerator is not very strong this can cause water to stand & freeze also found gaskets ripping causing air to zipped in(not caused by CX); ordrng 2 W10830274 (gasket-fip)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Rockville, MD 20850

Julian H.

Job Details: 12/02/2022

CX complaint about freezing temps on RC inspected temps & found FC -5 RC 27 checked resistance on thermistor 7500oh issue with control board & thermistor replaced parts from preid MUST ALLOWED 48 HRS FOR UNIT TO RECALIBRATE

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Kingsville, MD 21087

Neil H.

Job Details: 12/02/2022

NEED CALL SENT BACK ON MONDAY TO CALL TECH LINE AND THAN I WILL REACH BACK OUT TO CX'S BECAUSE THEY DON'T WANT ANY WORK DONE ON UNIT THEY WANT IT REPLACED BY LOWES; saved tckt

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS30HL0

Near Springfield, VA 22153

Dustin F.

Job Details: 12/02/2022

"Installed Ordered parts by previous tech, Found Cabinet/Frame Damaged from delivery, Contacted WP TL and spoke to Sterling he stated unit was deemed umrepairable based on pictures and information i gave him. Gave me sr to give to the CX and advised me to point CX twords JA CS."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Rockville, MD 20850

Roberto I.

Job Details: 12/02/2022

"CX complaint nome plate is coming off. Confirmed complaint, part needs to be replaced, but the cx doesn't have any invoice or delivery receipt showing the 'within 30 days'. He will get in touch with the store. If we go back, please pre id badge again W10876598; ordrng 1 W10876598 (badge)"

We serviced a

WHIRLPOOL FREEZER

Model ASI2175GRS07

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 12/02/2022

"replaced control, tested unit. advised cx to monitor and call back if issues persist"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Lewes, DE 19958

Michael E.

Job Details: 12/02/2022

"CX complaint: very loud when running. Tested and verified complaint. I found the condenser is rattling and the vibration is coming from the compressor which is vibrating excessively. Ordering compressor, coupler, dye drier, 2 count and SS tech needed per FR; ordrng 1 W11370574 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"

We serviced a

WHIRLPOOL WASHER

Model wtw5000dw2

Near ,

Michael E.

Job Details: 12/02/2022

"CX complaint: shaking and not completing cycle. Tested and verified complaint. The suspension rods were wore out so i replaced them. I found the problem is coming from gearcase connection to basket. Ordering gearcase, hub and washplate. Scheduled return visit for 12/9 PM . CX gets home at 4pm.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate) and 1 W11454734 (gearcase)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Lewes, DE 19958

Frederick R.

Job Details: 12/02/2022

Replaced tub ring per prior diagnosis. Ran test cycle and saw no leaks. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Washington, DC 20016

Samuel R.

Job Details: 12/02/2022

called office and cx could not cofirm where unit is.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW

Near Powhatan, VA 23139

Jerod R.

Job Details: 12/02/2022

"tested unit found unit had clogged cold screen, cleared screen and tested unit is now fully functional and working as designed"

We serviced a

JENN-AIR RANGE

Model JGRP548HL00

Near Bethesda, MD 20817

Israel R.

Job Details: 12/02/2022

SR// 7735190560. Service Pointer #: W11464775. F2E1 Stuck key F3E1 Left oven sensor open or shorted. Customer complaint unit is not starting all the time and the start button just flashes and never stop. I tested the unit and the unit isworking sometimes and sometimes is not working. I called techline and they advice to to the service pointer to replace the small oven sensor first before replacing the UI. Last time we replace the right sensor but not the left. And adviced to check the harness and test for grounding or fraying. Im ordering the sensor and if we can get both UI by the time we come back send them and we wil put them on after replacing the sensor and testing if it works. But if not just send a tech with the sensor and we can replace it and test it and see if it works.; ordrng 1 W10859573 (sensor) and 1 W11355248 (UI) and 1 look (look)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Silver Spring, MD 20906

Israel R.

Job Details: 12/02/2022

Installed new motor and ntested. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW

Near Chesterfield, VA 23832

Joseph D.

Job Details: 12/02/2022

"unit with improper drawer installed keeping door open adn vent blocked, reset and unit working properly"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HW2

Near Owings Mills, MD 21117

Justin S.

Job Details: 12/02/2022

cx says the unit has gotten louder recently and is no longer heating. found the unit is not heating. the unit is pulling 6aac when trying to heat. the cx does not wish to proceed with the repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near East Hempfield Township, PA 17538

Justin L.

Job Details: 12/02/2022

Cx complaint unit not working. Was able to access unit and found F2E2 no response from UI. Checked connections and verified incoming voltage. Ordering parts for repair and once in office will need to set return. Unit is registered but missing model and serial sticker. Cx will reach out and have one shipped to them for return visit.; ordrng 1 W11368911 (interface) and 1 W11028004 (connector) and 1 W11305308 (control)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JB3]

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/02/2022

replaced panel

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Newport News, VA 23608

Carl A.

Job Details: 12/02/2022

"cx complaint of unit not heating checked unit , found it not heating ,checked unit to find power to be correct coming in, ohmed out to find the thermal cut off to be open,replaced part tested unit works as desinged; ordrng 1 W10900067 (Thermal Cut-Off CA V/S), used 1 W10900067 (Thermal Cut-Off CA V/S) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Alexandria, VA 22308

Dustin F.

Job Details: 12/02/2022

"CX complaint: Unit Leaking on floor periodicallyInspected unit, found drain tube clogged in the back and condesor super dirty. Condensor being soo dirty more then likely is making the frist overcool and over defrost. With the drain tube clogged i found evidence of water leaking out of the check valve onto the floor. Also found evidence of mice damaging the drain pan. Checked all water valves, lines, and connectors for leaks. all good. I cleared out the blockage in the CX drain tube with pipe cleaner and reset the tube. unit now working as intended. Charged CX $120.00 service fee."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Martinsburg, WV 25404

Ken M.

Job Details: 12/02/2022

"Received a bulb instead of a socket. Confirmed part # ordered is correct. Reordering socket.; ordrng 1 W10210871 (holder,lamp)"

We serviced a

WHIRLPOOL RANGE

Model KFDD500ESS01

Near Richmond, VA 23237

Jonathon C.

Job Details: 12/02/2022

"cx complaint, knob loose and oven light does not come on everytime you open the door. adjusted knob and found door switch sticking. suggested cleaning door switch. cx paid 120 service call. job is complete."

We serviced a

WHIRLPOOL DRYER

Model MED6630HW2

Near Glen Allen, VA 23059

Kyle A.

Job Details: 12/02/2022

Cx complaint of loud scraping noise. Did confirm drum is contacting right panel. Ordering panel and drum as drum is malformed.; ordrng 1 W11233548 (Side panel) and 1 W10381481 (Drum)

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Silver Spring, MD 20906

Israel R.

Job Details: 12/02/2022

Customer complaint unti was not starting. I tested the unit and the unit has not error codes and completed the cycle. Tested more and the unit is starting the cycle i cant find any issue. And the is working everytime. Could not replicate the issue. She will call back if the problem keeps happening.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Herndon, VA 20171

Richard B.

Job Details: 12/02/2022

"CX complant, Dryer has error code Inspected unit and found motor error code , Plugs tight. Changed motor from van stock and tested unit . Dryer working as designed. Job completed RB; ordrng 1 W11234001 (motor drive VS) and 1 looklook (look look), used 1 W11234001 (motor drive VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8240YW0

Near Conestoga, PA 17516

Justin L.

Job Details: 12/02/2022

Cx complaint unit making noise during spin. Was able to access unit and found failing bearing. Attempted to seperate the unit but wash plate is seized and will need broken off. Ordering all parts needed for repair and once approved parts will ship to cx who will contact us.; ordrng 1 W10381078 (outer tub) and 1 W10549509 (spin basket) and 1 WPW10380698 (wash plate) and 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model MHW6630HC3

Near Lusby, MD 20657

Shane B.

Job Details: 12/02/2022

installed bellows and tested unit for cx. unit compeleted cycle with no issues. no error codes were saved before or after service cycle. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Norfolk, VA 23513

Carl A.

Job Details: 12/02/2022

replaced all aprts tested and calibrated unit works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Rockville, MD 20850

Roberto I.

Job Details: 12/02/2022

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Richmond, VA 23222

Jonathon C.

Job Details: 12/02/2022

"cx complaint, unit shakes. attempted to replace suspension rods. new rods damaged. unable to complete repair, reordering rods. i leveled the unit, also added absorbtion pads from VS. resched for 12/16 cx prefers AM app; ordrng 1 W11130362 (suspension)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Arlington, VA 22207

David J.

Job Details: 12/02/2022

"CX complaint unit would not wash. After previous text visit he has found this unit near the new sump assembly. Arrive today with unit in a different house. Unit was not hooked up because it is under construction. Removed old sump assembly and replace with new could not test afterwards explain to customer after hooked up. If theres any issues, please give us a call since we were unable to test. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW9750WW01

Near Leonardtown, MD 20650

Shane B.

Job Details: 12/02/2022

"cx complaint is the unit displaying SUDS and F21. unit does not drain or complete cycles. checked for codes. found F21 saved several times. ran a drain and spin. pump does run. i inspected drain pump. found trap clogged with baby socks and other debry. once clear i tested the unit and it filled, washed and drained properly. unit is working as designed. cx paid service call."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Richmond, VA 23222

Jonathon C.

Job Details: 12/02/2022

We serviced a

MAYTAG REFRIGERATOR

Model MFT2574DEM01

Near Frederick, MD 21702

Ricardo S.

Job Details: 12/02/2022

"the client has the fridge unplug, so i reset the power, compressor sound normal and frost pattern is good, but the client inform me that she found frost build up on the freezer wall, that means the defrost is not working. order evaporator freezer assy; ordrng 1 WPW10514110 (motor evaporator)"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Hampstead, MD 21074

Brian R.

Job Details: 12/02/2022

cx had a recording of sounds unit is making. a clicking at the end of each stroke and a srcapping sound as well. nothing really high pitch. he said its not every load its every few loads and he doesnt do large loads or to heavy of loads either. we ran a quick wash to listen to unit before breaking down. units O-O-W and he knows and not to happy about unit and needing repairs. no codes in unit. pulled unit and removed stator and found oil all on slidder this time and on magnets as well as causing unit to have the issues. went over unit and repairs and hes very upset and advised he will be calling in. new home and less the 2 years old and big repairs like this and he shouldnt have to pay for this and whirlpool shown own up to there appliances he said. will order parts for now. quote given; ordrng 1 W11393685 (Gearcase 263.77) and 1 W10734521 (Slidder 18.64) and 1 W10754158 (Stator 155.01) and 1 W10754448 (Clutch 85.97) and 1 W10754161 (Rotor 168.25)

We serviced a

WHIRLPOOL FREEZER

Model KRFC704FBS03

Near Beltsville, MD 20705

Israel R.

Job Details: 12/02/2022

Customer complaint is that the water stopped working after last repair. I found the water is dispensing with little pressure. I found the unit was pushed all the way in i pulled unit out a bit and the water pressure started working fine. Water line was kinked.

We serviced a

KITCHENAID RANGE

Model KSIB900ESS1

Near Alexandria, VA 22314

Lloyd B.

Job Details: 12/02/2022

We serviced a

KITCHENAID FREEZER

Model KBSN608ESS

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 12/02/2022

"this is a built in refrigerator, the contractor ordered a freezer door because the door cover has some scratches, i explain to the client that she doesn't need the door, what she needs is the panel, she will contact the contractor."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519FS1

Near Upper Marlboro, MD 20772

Robert A.

Job Details: 12/02/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Charlottesville, VA 22903

Eric F.

Job Details: 12/02/2022

"Installed pan, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Palmyra, VA 22963

Kyle A.

Job Details: 12/02/2022

Cx was unavailable.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF305ESS00

Near Washington, DC 20011

Samuel R.

Job Details: 12/02/2022

cx complaint unit door handle is loose and ice maker wont stop making ice.found bail arm to be fallen reinstalled bail arm.tightend handle unit is now good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Reading, PA 19609

Justin L.

Job Details: 12/02/2022

Cx complaint rack hanging. Was able to access unit and found failed adjuster and pivot clip. Attempted to replace adjuster and found part defective. Reordering and setting return for Thur 12/8/22; ordrng 1 W10712395 (adjuster) and 1 WPW10082853 (pivot clip)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Charlottesville, VA 22911

Eric F.

Job Details: 12/02/2022

"Confirmed cx complaint unit not advancing cycles. Found motor stator assembley loose, assembley not engaging with gearcase properly, slipping gear in high spin mode. Tightened assembley, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Derwood, MD 20855

Julian H.

Job Details: 12/02/2022

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Bowie, MD 20721

Shawn D.

Job Details: 12/02/2022

"cx compalint unti is not working. inspected unit then plugged it in and drain pump is running, canceld it out then checked for errors and has f0e5 cleared code then ran service ccyle and everything passed but seems like when spinning its slipping. checked under unit no belt is good gearcase looks good. removed wash plate to find the hub going bad. replaced hub then ran servuce cycle agan and sounds good. calibrated control. unit is good"

We serviced a

JENNAIR DISHWASHER

Model JDTSS243GX0

Near Washington, DC 20009

Samuel R.

Job Details: 12/02/2022

cx complaint unit is not workinginspected unit and got error code f8e4.found drain pump to not be working.unit will need a new pump.WPW10531320 76 tribles; ordrng 1 WPW10531320 (drain pump)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Milford Mill, MD 21244

Justin S.

Job Details: 12/02/2022

cx says after she starts a cycle the unit waits for a few minutes then shows completed. no error codes in memory. ran the diagnostic cycle and the unit is filling draining agitating and spinning good. visual inspection looks good. reset power and calibrated but got a f7e1(tach). checked the tach sensor in sensor feedback and doesnt move. the unit needs parts. cx does not wish to proceed at this time and will call in if they want to continue; ordrng 1 W10913953 (actuator(49.40)) and 1 W11543997 (control(150.29))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Haymarket, VA 20169

Demonte S.

Job Details: 12/02/2022

Installed the Rail Mullion & Freezer Door. Heated the Door. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Greencastle, PA 17225

Andrew S.

Job Details: 12/02/2022

Cx complaint is that the water drips after using the dispensor. Upon arrival I found that the water does drip within a few seconds after finishing dispensing. I was unable to see the unit drip other than immediately after dispensing. I found that the valve is shutting off and is not leaking after it closes. I found that the unit does not need and repairs at this time. Job complete

We serviced a

JENN-AIR RANGE

Model JGRP548HL00

Near Bethesda, MD 20817

Israel R.

Job Details: 12/02/2022

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Silver Spring, MD 20902

Israel R.

Job Details: 12/02/2022

Intalled both parts and tested and still did not work. I found the that the control is not detecting the cancel buttons at all. Unit needs new control. Called office and schedule for 12/8/22; ordrng 1 W11100619 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Ocean View, DE 19970

Michael E.

Job Details: 12/02/2022

CX complain t: not filling properly. Tested and verified complaint. I found the unit is barely filling on auto sense. Ordering control and pressure switch hose. Scheduled return visit for 12/9 PM; ordrng 1 W10846364 (hose) and 1 W11498190 (control)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Charlottesville, VA 22901

Eric F.

Job Details: 12/02/2022

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Newport News, VA 23608

Carl A.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Lewes, DE 19958

Michael E.

Job Details: 12/02/2022

"CX complaint: bake and broil are not lighting. Tested and verified complaint. I found neither bake nor broil are not sparking. Replaced spark module, tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ06

Near Arlington, VA 22204

David J.

Job Details: 12/02/2022

CX complaint temperatures are all over the place. After previous text visit he had stated the unit needs a new control being that both Thermistors have been already replaced previously. Power down unit and removed old control from refrigerator section. Replaced with new control and powered unit back on set. Temps to recommend that setting. Unit is not working as intended. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS05

Near Woodbridge, VA 22192

Demonte S.

Job Details: 12/02/2022

Inspected the unit. Found that the cx is saying that the Refrigerator is leaking Water from the Dispenser out of the Ice Dispenser. Found that the cx isn't closing the Left Door all the way because they are opening the Left Door and trying to close it. When I arrived the Left Door was open / not sealed to the cabinet. I advised that the cx opens both doors and close the Left Door first. I also asked if the cx uses crushed Ice. Cx says all the time. I advised that they run cubed Ice after getting crushed Ice to knock out the ice pellets. Unit is working as Designed. ( This is the one and only use and Care call that the cx gets. Cx is also aware of this also.)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Reading, PA 19609

Justin L.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Sykesville, MD 21784

Marc M.

Job Details: 12/02/2022

installed compressor and drier and pulled unit into 30 inch vacuum and held. unit held vacuum. was able to charge with r600a and test. evap developed full frost pattern and now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Mechanicsville, MD 20659

Shane B.

Job Details: 12/02/2022

"cx complaint is the unit not making ice or dispensing water. cx said ice production slowed down then stopped and water slowed to trickle then stopped at the same time. cx tried changing water filter but its stuck in the housing. checked temps when i arrived. RC is 31, FC is -4. i removed filter and installed bypass. water flows properly with bypass in place. tested IM and it cycled and filled. cx asked that i leave bypass in place because her tap water is very clean. unit is working as designed. ordering new bypass for van stock.; ordrng 1 W11395888 (bypass VS), used 1 W11395888 (bypass) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Westminster, MD 21158

Brian R.

Job Details: 12/02/2022

cx complaint is FF light is half out. tested and checked over unit and replaced light. unit now checks. job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Richmond, VA 23222

Jonathon C.

Job Details: 12/02/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Fulton, MD 20759

Eric W.

Job Details: 12/02/2022

installed parts and tested unit door now cloosing proeprly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Virginia Beach, VA 23456

Austin D.

Job Details: 12/02/2022

wrong compressor ordered due to the manufactuer code not being changed. my mistake. called the office and was able to get it rescheduled for the 9th. cx agreed and understood about the mistake. will return once the correct compressor is delivered.; ordrng 1 W11370574 (compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Bowie, MD 20716

Shawn D.

Job Details: 12/02/2022

cx complaint fridge door making a noise when opeing. inspected unit and conifmred noise when opening. checked door to find the bottom of it where hinge goes into cracked allowing it to wiggle. ordering new fridge door for return; ordrng 1 LW10916047 (door stianles) and 1 look (look)

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX305ESS1

Near Pikesville, MD 21208

Marc M.

Job Details: 12/02/2022

installed parts and tested unit. unit now checks good. water fills reservoir and no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Bunker Hill, WV 25413

Ken M.

Job Details: 12/02/2022

Ice maker and valve replaced. Unit leveled. Unit tested and is working properly. Old parts left with customer.

We serviced a

WHIRLPOOL DRYER

Model MED6630HW2

Near Glen Allen, VA 23059

Kyle A.

Job Details: 12/02/2022

Cx complaint of loud scraping noise. Did confirm drum is contacting right panel. Ordering panel and drum as drum is malformed.; ordrng 1 W11233548 (Side panel) and 1 W10381481 (Drum)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Chester, VA 23831

Chris B.

Job Details: 12/02/2022

cx comp unit will not cool in fc also cx stated that i have to deam unit non repairable cx stated whirlpool said this did call techline spoke with robert found amp draw at compressor to .58 sr#7735182604 found unit has sealed system leak ordering compressor evap and drier unit is r134a; ordrng 1 W10780378 (comp) and 1 WPW10239732 (evap) and 1 WPW10143759 (drier)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAK0

Near Red Lion, PA 17356

Drew B.

Job Details: 12/02/2022

cx complaint that unit is getting the f8e4 code and water was in float tray.. cleaned water checkd sels and all connections that could leak and reseated the tray switch znd now runs for 10 mins didnt find leak but will need cleaned being the suds amount after testing empty.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Reston, VA 20191

Richard B.

Job Details: 12/02/2022

CX complant. No ice. Prior diagnosis found unit needs reciever and emmiter boards. Installed and cycled power. Unit working as designed. RB

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Annandale, VA 22003

Lloyd B.

Job Details: 12/02/2022

Cx complained the rf burner would only stay on high. Inspected the unit and found a bad switch. Also there are burn marks on the element. Unit needs switch and element.; ordrng 1 WP3149400 (switch)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Arlington, VA 22207

David J.

Job Details: 12/02/2022

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Silver Spring, MD 20902

Israel R.

Job Details: 12/02/2022

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Charlotte Hall, MD 20622

Shane B.

Job Details: 12/02/2022

"cx complaint is the unit not completling cycles. cx said on rinse water only trickles in and cycle does not finish. checked for codes and found F8E1 long fill, ran cold valve and can hear valve buzzing but had no flow. hot valve has good flow. water supply has good pressure and valves are not clogged with debry. installed preIDed part and tested again. both valves have good flow. ran service cycle and calibration cycle with no issues. unit is working as designed."

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