We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Powhatan, VA 23139
Joseph D.
Job Details: 10/12/2023
ordrng 1 W11307244 (Latch) and 1 W11162438 (Cntrl)
We serviced a
WHIRLPOOL RANGE
Model wfe550s0lz2
Near Harrisburg, PA 17110
Cody H.
Job Details: 10/12/2023
"CX complains unit broil turns off when door is opened. CX is within manufacture warranty. CX showed technician where it says in owners manual that to broil at correct temp door should be open. called techline due to conflicting info, spoke to Robert who said this is normal opperation, unit is designed to shut off element when door is open for safety reasons. No further work needed. cx email confirmed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Petersburg, VA 23805
John P.
Job Details: 10/12/2023
"CX complaint oven not working checked unit found keys seeing input but relays not coming on nor will it allow me into diagnostics. Nate gave instructions for disabling demo mode, tested working as designed nate"
We serviced a
WHIRLPOOL COOKTOP
Model GCI3061XB01
Near Ijamsville, MD 21754
Ricky E.
Job Details: 10/12/2023
customer stated that the units left rear element not functioning and giving an error. verified issue and fnd an f12 error. the error states that the coil element is faulty.. unit needs the modulke and coil; ordrng 1 W10857230 (module) and 1 WPW10328391 (hotplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Bethesda, MD 20814
Brian F.
Job Details: 10/12/2023
"Replaced all LED's, all lights now working. Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Reston, VA 20194
Richard B.
Job Details: 10/12/2023
"CX complant. Float switch error code came up and would not go away. Inspected unit and confermed , Found float switch dry , CX stated he had a pot facing down in front row of bottom possibally blowing water into funnels . Elevated feet , checked for high loop , Cleared error code , Ran a wash cycle and unit is working as designed. Job completed, RB"
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Chevy Chase, MD 20815
Brian F.
Job Details: 10/12/2023
"Cx states long dry times. Ran timed dry on high temp, measured exhaust temps from 140-150*, outlet thermistor measured 4.2k ohms after running timed dry on low heat. Ran auto test, completed with no errors, moisture sensor working properly. Unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Hedgesville, WV
Ken M.
Job Details: 10/12/2023
Customer complaint is that the unit is making a buzzing noise. Unit tested and determined that the noise is coming from the evaporator fan motor. Ordering fan motor and blade.; ordrng 1 WP67006337 (blade- fan) and 1 W11661931 (evap fan assy)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC6
Near Waldorf, MD 20602
David J.
Job Details: 10/12/2023
"Customer complaint, error, codes, and oil leaking after previous tech visit. He had diagnosed you need a new gearcase along with inlet valve arrived today and verified complaints. Disconnected unit and disassembled. Replaced inlet valve went under unit and replaced gear case clutch reassembled and installed. Wash plate Ran diagnostic cycle unit completed Cycle correctly. Recalibrated unit tested normal Cycle unit is now working as My job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near White Plains, MD 20695
Shane B.
Job Details: 10/12/2023
arrived to instal parts and cx said unit is now freezing food in the pantry drawer. unit is set to recomended temps. prob shows 31 in pantry drawer. prob shows 38 on top shelf. i found pantry drawer does not stay closed and is set on the coldest setting. levled unit so door stays shut and adjusted to a warmer setting. installed ordered parts and tested IM. IM cycled and filled properly. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Richmond, VA 23231
Chris B.
Job Details: 10/12/2023
cx comp unit will not cool and fan will not stop insp unit found heater wire depinned reseated wire and added elec tape to hold till new harness can be installed; ordrng 1 W11650662 (heater harness)
We serviced a
MAYTAG DRYER
Model MGD6630MBK0
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 10/12/2023
"replaced parts, tested, unit working as designed."
We serviced a
KITCHENAID FREEZER
Model KRMF706EBS05
Near Laurel, DE 19956
Frederick R.
Job Details: 10/12/2023
Arrived at unit and found 50deg in RC and 40 in FC. Took pressures and LS was 18in vac. Unit possibly filled with 134a by last service company but not sure. CX stated they had a big cylinder of refrigerant. On the trip I found no die at all on either evap or in compressor compartment. Evacuated system and filled with 150psi of nitrogen. Found no signs of leaks. Vac'd down to 30in . Went to fill with R600a and found threads on brand new can defective and wouod not secure to the scale to fill unit. Tried for over 30mins and had no luck. Cannot fill at this time but unit is vac'd down and holding at 30in vac. Spoke to Rich at WPTL documented with him the situation and let him know CX has food in fridge. Gave SR# to CX. Need to return asap to fill unit; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 10/12/2023
"cx complaint no cool, called techline spoke with chris. was advised to replace acu, ordering acu to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11455229 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS2
Near Williamsburg, VA 23185
Orbie
Job Details: 10/12/2023
"cx complaint unit not cooling. verified complaint. UI blue and unresponsive. spoke to MR was advised unit needs the high voltage board in rear of unit sent with preid. quoted for repair, cx agreed. installed unit and programmed. cx also stated their door gasket ripped. cx paid in full. rescheduled for 10/16/23; ordrng 1 W10830055 (gasket-fip)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Gettysburg, PA 17325
Andrew S.
Job Details: 10/12/2023
Per previous diag I was able to access and replace the washplate and tower. I then verified that it was secure. Job complete
We serviced a
AMANA DISHWASHER
Model ADB1500ADS4
Near Laurel, MD 20724
Dustin F.
Job Details: 10/12/2023
"CX complaint: top rack keeps sliding off. Clips on end keep popping off.Inspected unit, confirmed cX complaint. Found both Rack stops not seating correctly on the rails. reseated them twice and they keep popping off. unit needs new rack stops; ordrng 2 WPW10082861 (upper rack stops)s"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Sparks Glencoe, MD 21152
Drew B.
Job Details: 10/12/2023
cx complaint that unit hasnt dispenced any load and go after several repairs of the valve housing foudn issues with port on acu and ordering with rotor for noise when sponning.; ordrng 1 W11621180 (acu) and 1 W11260238 (rotor)
We serviced a
KITCHENAID WASHER
Model KAWS750LQ3
Near Middletown, MD 21769
Ricky E.
Job Details: 10/12/2023
"customer stated that the unitwould fill, but wouldnt start... verified issue and fnd units lid switch cracked and not tripping the switch... unit needs the lid switch; ordrng 1 WP8318084 (switch-lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Bowie, MD 20721
Davonte
Job Details: 10/12/2023
cx complained unit wasnt cooling in the rc side. confirmed cx complaint. ran service test 4. fc fan came on but rc fan didnt. could see frosting on rc evap cover. took cover cover to see over frosting on evap and rc fan. defrosted unit. once deforsted fan never came on. ogmed out thermistor and unit read ol. replaced fan with thermistors. unit came on. while there unit started cooling as should.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Aberdeen, MD 21001
Neil H.
Job Details: 10/12/2023
CX COMPLAINT THE PANEL WAS LIFTING AND DISPLAY ISSUES REPLACED U.I AND CAP UNIT TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Lancaster, PA 17603
Justin L.
Job Details: 10/12/2023
cx complaint unit getting condensation inside. Was able to access unit and verify concern. Found left corner gasket not seated. Heated gasket to correct the issue unit now checks good no further work needed
We serviced a
MAYTAG DRYER
Model MDE7400AYW
Near Potomac, MD 20854
Roberto I.
Job Details: 10/12/2023
"CX complaint loud noise during cycle.Ran the unit, found noisy ollers and idler pulley. Quoted repair $357.42, with $125 labor for pulley arm WP6-3705180, idler pulley WP6-3700340, and 2 rollers 12001541. Cx needs more timeto make a decision. Collected $139; ordrng 1 WP6-3705180 (pulley arm) and 1 WP6-3700340 (idler pulley) and 2 12001541 (roller)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Norfolk, VA 23502
Justin W.
Job Details: 10/12/2023
cx complaint fc frosting up. checked unit to find fc door warped not allowing gasket to seal at top. used permagum to create better seal. door not sealing properly. ordering fc door to complete repair.; ordrng 1 W11178521 (seal) and 1 LW10803965 (dor-fip)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Charlottesville, VA 22901
Danny R.
Job Details: 10/12/2023
installed parts checksok
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Martinsburg, WV 25404
Ken M.
Job Details: 10/12/2023
"Customer complaint is that the unit is not spinning out properly. Customer had the unit running when I arrived. Console randomly beeped throughout the spin cycle. Checked for stored error codes and found F0E2(Oversuds). Ordering console to address the random beeping. Flooring under the unit is weak, causing the unit to have difficulty stablizing during spin. Recommended customer address the issue with the floor to improve stability. Suspension tested good, basket is not out of round, and the bearings tested good Ran test cycle and the cycle ran properly.; ordrng 1 W11603844 (console)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Potomac, MD 20854
Roberto I.
Job Details: 10/12/2023
"Cx complaint console acting, beeping and turning on and off by itself.Ran diag, found F6E1 error. Connections with the board ok. Ordering control board W11565025, and re-ordering console W11351728 just in case. Collected $147.51 for the control board; ordrng 1 W11565025 (control board) and 1 W11351728 (console)"
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW3
Near Martinsburg, WV 25404
Ken M.
Job Details: 10/12/2023
Customer complaint is that the unit is running noisy. Unit tested and issue confirmed. Unit broken down and found that the only moving part with resistance to turning was the idler pulley. Idler replaced and retested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Silver Spring, MD 20910
Davonte
Job Details: 10/12/2023
"cx complained unit was giving f9e1 erroe code and not driaining. confirmed cx complaint. ran diag cycle. unit filled with water but didnt drain. used vsac to get water out of unit. replaced drain pump, then tested unit. unit drained as should. no leaks coming from bottom of unit. unit working properly ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Herndon, VA 20170
Richard B.
Job Details: 10/12/2023
CX complant. Ice maker arms comes off all the time. Inspected unit and confermed issue. Ica maker arm slot in back dosent hold the bail arm. Ordering ice maker assembly. Further work needed. RB; ordrng 1 4317943 (ice maker)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Rockville, MD 20853
Julian H.
Job Details: 10/12/2023
"CX complaint about noise during wash after gearcase replacement .Ran diag, no errors. Ran agitation no noises when on test mode CX played a video for me is making a grinding noise when on agitation noticed everything installed in correctly noise from gearcase talk to Cx & explained that new parts sometimes need to settled in to stop making noises called TL Andrew send him video documented call agreed to replace gearcase one more time; ordrng 1 W11449841 (gearcase)"
We serviced a
KITCHENAID RANGE
Model KFGD500EBS05
Near Gettysburg, PA 17325
Sal R.
Job Details: 10/12/2023
"CX complaint is that the unit is not keeping temps . I found that the upper and lower ovens are not getting above the 185 degrees. I found a F6E1 I am ordering 1 control board (W10877013), 2 sensor probes (WP7430P04460). I am also ordering 1 fish burner (WPW10333445 ) and 1 burner cap (WPW10171140) diue to a large flame on the rear right side of the burner. Once the contract is apporved, please have somoen form teh office call to set a return date.; ordrng 1 WPW10171140 (burner cap (fish burner )) and 1 WPW10333445 (fish burner) and 1 W10877013 (control board) and 2 WP7430P04460 (temp sensor)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Gaithersburg, MD 20879
Julian H.
Job Details: 10/12/2023
replaced parts MUST ALLOW 48 HRS TO REGULATE TEMP
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Richmond, VA 23236
Joseph D.
Job Details: 10/12/2023
Unit with power from control to heater yet heater doesn't run quota customer for new heater customer declined at the time. Collected diagnosis customer owes part shipping tax labor on return; ordrng 1 W10518394 (Element)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Harrington, DE 19952
Frederick R.
Job Details: 10/12/2023
CX complaint is WM fills then drains. Inspected/tested and found all parts functional. F8E1 error keeps popping up after clearing it. Need 2nd tech to pull unit out of closet. Ordering control and inlet valve for return based on findings.. Cannot reschedule at this time; ordrng 1 W11222849 (valve) and 1 W11629601 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leonardtown, MD 20650
David J.
Job Details: 10/12/2023
Customer complaint of grinding noise after previous text visit he had found this unit need a new gear case belt and clutch arrived today and verified complaint removed unit and disassembled replaced all parts that were diagnosed previously reinstalled unit and tested unit now works as intended. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Herndon, VA 20171
Richard B.
Job Details: 10/12/2023
CX complant. Knobs turn too easy. Inspected unit and found when turning the cooktop knobs there is a positive stop on each knob when turning on or off. . Gas valves are working as designed. Did find when igniting the center elongated burner it partially fails to light fully. Removed burner cap and cleaned the burner head and cap . Now it fully ignites every cycle. Job completed. RB
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Gettysburg, PA 17325
Sal R.
Job Details: 10/12/2023
I was able to secure Data Logger. I informed CX that someone from the office will be in contact with her to review results.; saved tckt
We serviced a
KITCHENAID OVEN
Model KSDG950ESS3
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 10/12/2023
"cx complaint unit displaying f2e1 randomly. checked unit. cleared fault code. come to find defective display and ribbon harness. ribbon harness was pinched, quoted cx, collected payment, cx owes 110 labor on return visit.; ordrng 1 W11105615 (display) and 1 W11025616 (harns-wire)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Sparks Glencoe, MD 21152
Drew B.
Job Details: 10/12/2023
replaced all parts and appears to functioning.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Baltimore, MD 21212
Emmanuel R.
Job Details: 10/12/2023
"Cs unit only cooled for about a week after replacing compressor,condenser and drier. Confimred complaint. Suspecting a leak, Hooked up my gauges and pressure are low in a 25inch vaccum on the low side and 50psi on high. I put in 150psi nitrogen and it held it for 30hour no drop so i vaccumed it down and same no leaks detected. It must be a very small leak somewhere. ORdering both evaps so we can replace them and eliminate from the equation. Filled unit back up so customer can have a fridge until we get back.; ordrng 1 W11291123 (evaporator RC) and 1 W11099748 (evaportor FC)"
We serviced a
KITCHENAID FREEZER
Model Krmf706ess01
Near Chesapeake, VA 23322
Austin D.
Job Details: 10/12/2023
"came out to resolve the issue. disassembled as needed. replaced all parts and pressureized the system. found that the cabinet itself is wehre the leak is located. called techline to document the diagnosis. therfore, the unit is deemed unrepairable due to the leak in an unserviceable position."
We serviced a
MAYTAG WASHER
Model MVWC400XW4
Near Petersburg, VA 23803
John P.
Job Details: 10/12/2023
CX complaint unit not washing checked the unit found drive shaft seized on gear case and see where gear case has leaked oil on all lower drive components ordering needed parts; ordrng 1 W11454372 (Gearcase) and 1 W10832724 (Motor) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 WPW10006355 (Actuator) and 1 W11395618 (Capacitor) and 1 WPW10683603 (Water valve) and 1 WPW10553968 (Wash plate) and 1 W10528947 (Hub) and 1 W10772621 (Bolt) and 1 2ct? (2ct?)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 10/12/2023
"cx complaint no tumble checked unit, come to find defective blower wheel not allowing motor to turn, ordering motor and blower wheel to complete repair.; ordrng 1 WP694089 (wheel) and 1 279827 (motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WDT540HAMZ0
Near Laurel, MD 20724
Dustin F.
Job Details: 10/12/2023
"CX complaint: door swings open and hits floor. Inspected unit, confirmed CX complaint. Found spring locked up and ripped both bushings off. repalced both bushings and springs then te4sted unit. unit now works as intended."
We serviced a
MAYTAG WASHER
Model MVWB765FW
Near Hollywood, MD 20636
David J.
Job Details: 10/12/2023
F7e0 loss of power F2e1 stuck key Customer complaint unit makes a bang noise when spinning arrived today to inspect unit and found two error codes both which have nothing to do with off-balance load. Tested suspension and suspension was tight. Inspected tub and tub is round and shows no signs of being not round. ran test 51 unit completed Cycle with no issues and no error codes after ran test 12 on high-speed spin and unit spun with no issue. Inspected under unit and found the start of a gearcase leak oil is slung around frame of unit and coming out of stater cover. ordering parts for return visit and will return when all parts arrive ; ordrng 1 W11393685 (Gear case) and 1 W10734521 (Clutch) and 1 W11260238 (Rotor) and 1 W11550891 (Agitator)
We serviced a
MAYTAG OVEN
Model MER8800FZ5
Near Midlothian, VA 23114
Joseph D.
Job Details: 10/12/2023
Replaced heating element unit operating is designed no other issues detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X16DW04
Near Williamsburg, VA 23185
Orbie
Job Details: 10/12/2023
"cx complaint unit not cooling. checked unit found 75*F. hear clicking from start device but not compressor activity. replaced start device from van stock, compressor now running. advised cx to monitor unit to verify operation. if unit still no cool or low cool to call us back and order (W10507884) compressor, (W11507067) evaporator, (WPW10143759) dryer, (W10574478) tube, (w11506635) coupler.; ordrng 1 WPW10350564 (capacitor OA/VS) and 1 W11092533 (start-dev OA/VS)"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2061KES7
Near Washington, DC 20011
Sherwood
Job Details: 10/12/2023
cx complaint water dispensing slow. arrived confirmed issue. installed new filter head checked for lesks while running dispenser. no leaks after repair also water is now coming out the right speed. repair complete
We serviced a
KITCHENAID OVEN
Model KFGG500ESS6
Near Springdale, MD 20774
Davonte
Job Details: 10/12/2023
"cx complained unit smelled like gas, confirmed cx complaint. unit only smelled like gas when unit ignited to reach temps, then smell went away. advised cx that ,that was normal for a unit to smell like gas when first igniting. unit is working as should"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Bethesda, MD 20817
Roberto I.
Job Details: 10/12/2023
"Replaced part, unit good to go."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Lancaster, PA 17602
Justin L.
Job Details: 10/12/2023
Cx complaint no operation. Was able to access unit and verify concern. Found thermal fuse reading OL. Replaced with pre-id and tested and found motor hummed but no movement and then timer started buzzing then unit shut off resulting in element and fuses reading ol. Removed front panel and failed top locks failed. Inspected and found rollers wearing and idler seizing causing belt to start to fray. Ordering all parts needed for repair and once approved/in office will need to set return; ordrng 1 WP3392519 (thermal fuse) and 1 WP8318268 (operating thermostat) and 1 279816 (tco kit) and 1 WP694089 (blower wheel) and 1 WP3977767 (high limit) and 1 279838 (element) and 2 WPW10314173 (roller)s and 2 WP8066092 (lock)s and 1 279827 (motor) and 1 WP691366 (idler) and 1 WPW10198086 (belt) and 1 WPW10563095 (push to start) and 1 WPW10642928 (timer) and 1 WPW10476828 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Fairfax, VA 22031
Jason A.
Job Details: 10/12/2023
CX complaint FRIDGE noise from compressor area. Replaced compressor & install dryer. Leak check with soapy water & run vac. Filled with R600. Called techline for running pressures & amp / watt draw. Unit is cooling. CX listened & compressor is quiet > JJ
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Wilmington, DE 19801
Taylor F.
Job Details: 10/12/2023
"Cx complaint is unit not starting cycles. Tested inspected and verifed complaint. Found the control not sending voltage to motor or drain pump. Motor and drain pump ohm good. Had 0VAC going to motor and 15VAC going to drain pump. Control is defective. Ordering control, rescheduled for 10/18/23.; ordrng 1 W11616491 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Baltimore, MD 21212
Emmanuel R.
Job Details: 10/12/2023
"Cs unit wont start a cycle, confirmed complaint. I found error codes f9e1 long /no drain. I drained all the water out and inspected the pump , the pump spins freely but just humms , siezed drain pump. ORdering drain pump, no water in the tub anymore.; ordrng 1 WPW10581874 (drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUI95X15HZ00
Near Chesapeake, VA 23322
Branden R.
Job Details: 10/12/2023
"cx complaint unit not making ice , checked unit and ofund in test mode unit only puts in 3 drops of water and thats it . tested and water pressure checked good . ordering new inlet valve along with pump; ordrng 1 WPW10217918 (inlet valve) and 1 W11542867 (rec pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Lititz, PA 17543
Justin L.
Job Details: 10/12/2023
Cx complaint ice maker leaking and stopped making ice. Was able to access unit and verify concern found icemaker getting 199.6VAC but when attempting to jump no rotation. Quoted cx for repair and collected for full amount. Contacted office and set return for Wed 10/18/23; ordrng 1 WPW10300022 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Charlottesville, VA 22901
Eric F.
Job Details: 10/12/2023
"Confirmed cx complaint unit intermittently kicking off F3E2 error code. Cx states sensor previously replaced. Confirmed harness continuity to sensor, diagnostic guide states to replace CCU in this scenario. Quoted cx for new control. Cx paid diagnostic, going to take 30 days to shop around.; ordrng 1 WPW10583356 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Parkville, MD 21234
Alexander D.
Job Details: 10/12/2023
"cx complaint unit not dispensing water intermittently. when it acts up it will dispense for a second then stop but can still hear valve buzzing. took filter out and it started dispensing good again. noticed pressure seems very strong. put filter back in and it kept working. tried to flush 3gal of water thru dispenser in case installers didnt causing air to get trapped in lines. while flushing, started hearing valve start making a weird buzzing noise. one time it started making a grinding noise and water was coming out choppy. tried to get it to do it again but instead it started dispensing very slowly. took filter out and put it back in and it started working then eventually got slow again. ordering valve, filter housing and water pressure tester. 30-120PSI.; ordrng 1 W11546685 (valve) and 1 W11162042 (filter housing) and 1 WATERPRESSURETESTER (WATER PRESSURE TESTER)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Leacock-Leola-Bareville, PA 17540
Justin L.
Job Details: 10/12/2023
cx complaint door was hard to open causing handle to fail. Was able to access unit and found that the door strike failed causing it to stick in the catch seizing it and when cx attempted to open the door the stress caused handle failure leaving sharp edges and door unable to be opened. Ordering parts needed for repair and once approved and in office will need to set return; ordrng 1 W10861225 (door handle) and 1 WPW10529197 (catch bezel) and 1 WPW10610880 (dryer catch) and 1 WP3403431 (door strike)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Parkville, MD 21234
Alexander D.
Job Details: 10/12/2023
replaced reservoir support foam. tested unit. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Upper Marlboro, MD 20774
Leon
Job Details: 10/12/2023
Complaint was the light switch wasn't working and IM wasn't working at confirmed the replaced the switch and bulb and everything worked as it should and the IM was turned off Turned im back on ran a test and everything worked great
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Parkville, MD 21234
Alexander D.
Job Details: 10/12/2023
replaced icemaker. tested unit. icemaker harvested and filled correctly. noticed fz is a little overpacked at this time. advised cx to not block vents on evap cover and make sure there she fit fingers behind the shelves. unit is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Alexandria, VA 22312
Lloyd B.
Job Details: 10/12/2023
Cx complained the unit did not clean well. Inspected the unit and found the 3rd level spray arm wasn't cleaning the silverware. Unit needs new spray arm and retainer; ordrng 1 W11573766 (spray arm) and 1 W11590538 (retainer)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Perry Hall, MD 21128
Alexander D.
Job Details: 10/12/2023
"cx complaint faucet button intermittently doesnt work. inspected unit, it working at this time so unable to diagnose issue. noticed some water hits back side of faucet button bezel and may be getting in switch. ordering faucet switch, control and dispenser housing that will come with valve. call cx to schedule return visit once we have eta on parts; ordrng 1 W11621183 (control) and 1 W11662334 (faucet switch(REORDER)) and 1 W11614513 (dispenser housing with valve)"
We serviced a
WHIRLPOOL DRYER
Model WGD8127LW1
Near Mount Joy, PA 17552
Bernard M.
Job Details: 10/12/2023
Cx complaint unit wasn't drying on all cycles. Entered diag and found no error codes. Placed wet towel on the moisture sensors to ensure the unit was sensing correctly and no dropping the time down fast. Ran normal cycle and unit would count down time normally. Instructed cx on how to adjust setting on certain cycle and how the timed dry works by adding and subtracting time. Cx understood and unit runs as designed.
We serviced a
MAYTAG RANGE
Model MGR8700DS2
Near Baltimore, MD 21207
Shane M.
Job Details: 10/12/2023
cx complaint of gas leak. found manifold valves ALL are weak & easy to turn. called safety, quote for the repairs $360.78 WPW10413870
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Upper Marlboro, MD 20772
Leon
Job Details: 10/12/2023
Replaced refrigerator door then add it the name plate made sure everything looked great
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Rosedale, MD 21237
Alexander D.
Job Details: 10/12/2023
"cx complaint dispenser full of mold that wont clean out. inspected unit and verified complaint. replaced dispenser. tested unit, no leaks. advised cx to leave dispenser drawer and door open so everything can dry out. unit is now working properly"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Carlisle, PA 17013
Fred G.
Job Details: 10/12/2023
cx complaint unit is displaying a error code when washing. inspected unit and entered daig and found f7e1 twice. cleared code and ran auto test and found when unit went to agitate the drive motor only hummed. i found capacitor was showing O.L. I replaced capacitor and tested unit. unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC3
Near Woodlawn, MD 21244
Shane M.
Job Details: 10/12/2023
"took unit apart & found piece of cloth stuck in blower wheel. removed item. tested unit, no sounds."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Woodbridge, VA 22193
Demonte S.
Job Details: 10/12/2023
Inspected the unit. Found that the Gearcase cover has fell again. Checked the Screw holes. Found that the Screw holes will not hold the Screws properly. Installed new Screws to the unit. Tested the unit. Gearcase Cover is nice and tight and will not move now. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Rosedale, MD 21237
Alexander D.
Job Details: 10/12/2023
"cx complaint unit not cooling properly. inspected unit and verified complaint. found evap overfrosted. found defrost thermistor only reading 8.65k ohms while encased in frost, usually over 20k. also found brown wire to heater backing out of connector. cleared frost with steamer. replaced defrost thermistor from v/s. plugged heater back in and secured connection with tape so unit will work while waiting on part. ordering heater. call cx to schedule return visit once we have eta on part; ordrng 1 W11650662 (heater) and 1 WPW10384183 (thermistor AD v/s), used 1 WPW10384183 (THERMISTOR AD v/s) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Falls Church, VA 22041
Lloyd B.
Job Details: 10/12/2023
"Cx complained the unit did not fill correctly. Installed valve and tested and the hot, cold and warm now fill. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Baltimore, MD 21218
Emmanuel R.
Job Details: 10/12/2023
"Cs ice bin stuck and wont dispense ice, confirmed complaint. I found the ice bin froze shut. I was able to vibrate it and break the ice then pull bin out. Unit is now working properly ,bins come in and out and dispenses ice. Customer mentioned they leave the doors open while cooking causing frost to build up in the ice bin freezing it shut. Advised not to do that, leave doors closed as much as possible."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Reading, PA 19608
Justin L.
Job Details: 10/12/2023
Was able to access unit and replace part. Calibrated and tested unit now checks good no further work needed
We serviced a
JENNAIR OVEN
Model jjw3830ws02
Near Pasadena, MD 21122
Israel R.
Job Details: 10/12/2023
"Installed new board and is the same thing. I called techline and the said to repalce the UI. I pulled the part back out and the customer did not wanted to pay for anything. So i put it back together and quoted for UI, and both ACUs. They said they are getting a new one.; ordrng 1 W10673682 (panl-cntrl 1263.96) and 2 WPW10292566 (cntrl-elec 262.61)s"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Williamsburg, VA 23185
Orbie
Job Details: 10/12/2023
"cx complaint oven not working but stovetop does. 122vac at black/white P1. 62vac at black/yellow p4 when off, 0vac when broil on. called techline back spoke to Rob. found 15ohm at ignitor and rising. advised to replace ignitor. replaced ignitor, tested unit. appears to be working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Essex, MD 21221
Alexander D.
Job Details: 10/12/2023
"cx complaint unit making grinding noise during spin. cx said it sounds like a cog skipping. inspected unit, no errors stored. found unit leaning to the left. ran test cycle, didnt hear any noise. checked under unit, no oil or play in gearcase but can see skidmark on pulley. replaced splutch. leveled unit. ran calibration and autotest. no unusual noises. unit is now working properly"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Marietta, PA 17547
Bernard M.
Job Details: 10/12/2023
"Cx complaint unit doesn't heat. Ran normal cycle and unit didn't heat. Accessed behind the unit and found the thermal cut off didn't have continuity. Replaced TCO using pre-id parts, ran normal cycle, and unit now spins and heats as designed. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WFW9620HW
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 10/12/2023
"Cx complains that the unit shakes too much on spin cycle, inspected unit, the dryer is on top of the washer machine, 2 TECHS JOB PLEASE, ran drain/spin and washer vibrate too much, the shock on the right side is bad, order parts, 2 TECHS JOB; ordrng 4 w11316766 (shock absorber)s and 2 TECHSJOB (SMALL CLOSET)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FW0
Near Upper Marlboro, MD 20772
Leon
Job Details: 10/12/2023
"The complaint was that unit had a burning smoke. When we got there, we confirmed that the complaint was. The unit wasn't heating at all. Tested the mag no voltage coming from it cx would need a new mag called safety told them the issue cx said she would call back on 30 days if she wants work done"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Woodbine, MD 21797
Ricardo S.
Job Details: 10/12/2023
"Cx complains that the drum is not tumbling, inspected unit.. found a broken belt also the dryer motor pulley is boken, order parts; ordrng 1 WP8066184 (pulley-mtr)"
We serviced a
MAYTAG WASHER
Model MVW6230HW4
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 10/12/2023
"i was able to access unit and replace the control, and console as per previous visit. I tested unit and found unit now checks good."
We serviced a
JENNAIR FREEZER
Model JF42NXFXDE01
Near Washington, DC 20017
Sherwood
Job Details: 10/12/2023
cx complaint frost in freezer. arrived confirmed issue found in fc and notice door insulation and gasket were both damaged. called TL to document after testing all fans were good. thermistor were also in spec. and ran a force defrost. advised cx will need fc door and gasket. cx will reach out if they wish to proceed with repair. cx shuold have unit off for 24hr prior to repair.
We serviced a
WHIRLPOOL WASHER
Model WFW9351YW00
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 10/12/2023
"CX complaint unit is not draining. inspected unit and found unit is stacked and door is locked with water in tub. I entered diag and found f9e1, LF. i cleared codes and ran drain pump manually and found drain pump does come on. only trickles out. unit is installed in a closet, stacked and in a drip pan. unit would need 2 call count, 2tech, hot and cold valve. i advised cx drip pan would most likely get damaged and door to closet would need taken off. qouted cx and cx declined. i was unable to get model/serial due to locked door."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Westminster, MD 21158
Brian R.
Job Details: 10/12/2023
came out and changed element. on these models no heat at times and shows element is off is due to control turning off. ran auto test to reset unit. advised cx to try a few cycles and see how unit does. was able to feel heat in the unit. job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ06
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 10/12/2023
cx complaint FC door isnt closing correctly and light does work. Inspected unit and found door slides were binding not allowing door to close correctly. I found light was not working due to frost on door switch. I was able to replace both door sliders and defrosted door switch. I found door not closes as designed. light is not working. unit checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Virginia Beach, VA 23462
Austin D.
Job Details: 10/12/2023
replaced all parts that were ordered. put the unit back together. calibrated and tested the unit. unit is running as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Enola, PA
Fred G.
Job Details: 10/12/2023
i was able to access unit and replace the ice bin. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Virginia Beach, VA 23455
Austin D.
Job Details: 10/12/2023
cx complaint the unit is creating the moisture on the fc door. checked the unit and found moisture on the top of the fc gasket only. cx states it has been happening ever since it was deliverd. found no issues with the seal that i can see. added sealant to the cabinet to help with air transfering. ordering the fc door and slide rails to resolve the issue. if the issue persists after this. we must call techline due to the heat loop outof position. will return once the parts come in.; ordrng 1 W11435342 (fc door) and 1 WPW10714545 (gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Harrisburg, PA 17112
Cody H.
Job Details: 10/12/2023
"Was able to access unit and replace parts per previous visit. Calibrated and tested unit, unit now works as designed, no further work needed."
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Virginia Beach, VA 23452
Austin D.
Job Details: 10/12/2023
"cx complaint the unit sometimes does not sense when the cx tries to cancle the cycle or open the door. therefore, the unit needs a new console. parts on oder. returning on the 23rd.; ordrng 1 W11486769 (ui console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Norfolk, VA 23518
Justin W.
Job Details: 10/12/2023
cx complaint ice maker not working checked unit to find error code e5 bad thermistor. cycled power to unit breaker 10 on home. ordering ice maker to complete repair. confirmed ice maker filled and did complete a harvest after cycling power; ordrng 1 W11658802 (ice maker)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Aberdeen, MD 21001
Neil H.
Job Details: 10/12/2023
F3E3-OPEN THERMISTOR AND THE CONSOLE HAS A GLITCHING ISSUE ALSO ORDERING CONSOLE AND THERMISTORS; ordrng 1 WP8557403 (Whirlpool Dryer High-Limit Thermostat and Inlet Thermistor) and 1 280148 (cutoff-tml) and 1 W11378949 (Whirlpool Dryer Control Panel)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Millsboro, DE 19966
Michael E.
Job Details: 10/12/2023
"CX complaint: not completing cycle tested and verified complaint F8E3, F7E5, F2E1 error codes. I found that the run capacitor is leaking oil and motor hums but does not turn. Ordering capacitor. Scheduled return visit for 10/18 am CX would prefer ME for return visit if possible ; ordrng 1 W11428524 (Capacitor)"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Abingdon, MD 21009
Neil H.
Job Details: 10/12/2023
cx complaint the fc gasket was coming off and the bottom i pushed and adjust so holding properly and the sound of water explained that the water from drain line from fc evap and possible sounds from the s.s. process unit was pushed against the wall i brought unit out slighty and unit checked good.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near York, PA 17403
Sal R.
Job Details: 10/12/2023
"CX complai t is that the unit is not powering on. I arrived and found the unt DOA. I was able to test voltage at the outlet and found the propper 120V's. I accessed the 20 AMP inline fuse and fou d it to have no contnuity. I am ordering 2 inle fuses (W10138793) and 2 inter lock switches (W11197766). Both parts are avaible, I have set a return date for 10/17.; ordrng 2 W10138793 (in line fuse)s and 2 W11197766 (iner lock)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Crozet, VA 22932
Danny R.
Job Details: 10/12/2023
unit had power outage at home and fan stopped running found fan out of range and control only sending 79.6 volts called tech line will need control; ordrng 1 WPW10317076 (control)
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Gloucester, VA 23061
Lucas R.
Job Details: 10/12/2023
"cx comnplaint unit not heating, checked unit found open tco, verrified 240 vac at tco, replaced tco, tested, unit working as designed."