We serviced a
WHIRLPOOL RANGE
Model KFEG500EWH3
Near Strasburg, PA 17579
Justin L.
Job Details: 06/13/2022
cx complaint when using bake unit is fine but when using convect bake the back left of the oven seems to burn the food and when using convect food takes just as long if not longer to cook. was able to access unit and verify 242VAC incoming power. Entered diagnostic and found no saved codes. Found temp sensor at 1078 Ohms at room temp. Preheated temp and verified using thermocoupler. Called techline and spoke to JR 7733871473. Unit operating as designed no further work needed refereing Cx to cx service 866-698-2538
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Springfield, VA 22151
Lloyd B.
Job Details: 06/13/2022
Cx complained the red dot was staying on. Spoke with tech support and he says that light is when its heating but it currently was not heating nor were there any codes in diagnostics and the unit is being used and working. The element has 13ohms and is not shorted to ground. Installed new console and the light went away. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Alexandria, VA 22301
David J.
Job Details: 06/13/2022
Cx complaint water leak coming from ice maker and slow water dispensing. Inspected unit and found that ice is melting inside ice bin and running under bin. Found gasket on ice door is not sealing all the way and creating a air leak. Inspected water issue and found that it is dispensing slowly even with no filter. Ordering parts for return visit. Unit is in a very tight area and is going to take time remove and repair and re install. ; ordrng 1 W10853441 (Ice door gasket) and 1 W11366500 (Water line) and 1 W11024083 (Water filter head) and 1 W11535162 (Dual valve) and 1 W10853597 (Water fill tube)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS1
Near Catonsville, MD 21228
Shane M.
Job Details: 06/13/2022
installed new sump. found hot water takes awhile to reach sink. advised cx to run hot water at sink before every start of a cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Mount Joy, PA 17552
Justin L.
Job Details: 06/13/2022
cx complaint unit has condensation build up inside of fresh food section. was able to access unit and found door gasket compressed allowing warm air in causing issue. also noted scratches on freezer door. was able to heat gasket to fit unit and unit now checks good no further work needed
We serviced a
JENNAIR OVEN
Model JMW2427IL03
Near McLean, VA 22102
Jason A.
Job Details: 06/13/2022
CX complaint MW+O F9E0 & will shut off. Cleared all error codes. Replaced console / MW Apl Mgr / Oven Apl Mgr / switches. Preheat oven to 350 & test MW heats. Waited until unit reached 350 & check for error codes. No Error Codes returned. Plugged meat probe into jack & tried to use meat probe bake but got an error > JJ; ordrng 1 W11252826 (jack-probe)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Wilmington, DE 19810
Taylor F.
Job Details: 06/13/2022
cx complaint is ice has a smell. Tested inspected and verifed complaint. Found the ice maker working as designed. Cx had old food in the RC causing her ice to have a smell. Water coming out of dispenser is good but has has an odor from sitting in the FC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near York, PA 17404
Drew B.
Job Details: 06/13/2022
cx compoalint that unit is not cooling/ freezing as well as it should i found the unit to have good frost attern and when arrived found the fan motor had not been running i removed the cover found like sterofoam debris wedged in the fan acausing it not to spin. i removed and the fan spun right away amd started proper cooling unit appears to be operationapl now.
We serviced a
JENN-AIR OVEN
Model JJW3430DS02
Near Great Falls, VA 22066
Christian C.
Job Details: 06/13/2022
Cx complaint of a F2E1 error. Inspected unit found F2E1 stuck key error. Would not go away unless resetting unit at breaker. Installed console. No more error. Tested unit. Unit is heating.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Wilmington, DE 19810
Taylor F.
Job Details: 06/13/2022
cx complaint is ice has a smell. Tested inspected and verifed complaint. Found the ice maker working as designed. Cx had old food in the RC causing her ice to have a smell. Water coming out of dispenser is good but has has an odor from sitting in the FC
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS6
Near Woodbine, MD 21797
Ricky E.
Job Details: 06/13/2022
customer stated that the units light and fan run when the door is closed.. verified issues.. fnd unit has issues with the door switches. the unit will need the update kit as it fits within serial numbers; ordrng 1 W11244490 (interlock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Harrisburg, PA 17111
Fred G.
Job Details: 06/13/2022
cx complaint unit is building frost on the top of the inside of the FC. also RC door light isnt coming on. inspected unit and found the wsher on the FC door hinge was missing. door was to low to seal at the top. installed preID washers and was able to line door up so the door will seal. i found the Rc door switch to be faulty. ordering 2 (W11384469). scheduled for 6/16/22; ordrng 2 W11384469 (door switch)s
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Waldorf, MD 20602
Robert A.
Job Details: 06/13/2022
"Cx complaint that the unit is not working at all. I inspected the unit and confirmed the complaint. I found the unit is not getting any voltage. I checked the circuit breaker and it tripped. I asked the cx to flip the breaker back on, she did and the unit works as designed."
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/13/2022
cx complaint the unit is not working on the foot pedal. checked unit and found that the side door was not searted all the way. also the foot pedal is warped. ordering a new foot ppedal.; ordrng 1 WP9871989B (pedal black)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDM00
Near Woodbridge, VA 22193
Demonte S.
Job Details: 06/13/2022
"Installed the Compressor, Coupler & Drier. Pulled Vacuum on the unit. Unit is holding Vacuum. I then filled the unit. Unit is starting to Cool. ; used 1 Wpw10143759 (Drier) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Elizabeth City, NC 27909
Branden R.
Job Details: 06/13/2022
"cx complaint unit not cooling , checked unit found freezer at 54 and fridge at 65 . disassembled and found unit has small soft frost ball at the top right of evap , compressor running at .4 amps , unit will need sealed systeam repair , ordering all parts for repair , sealed sysyteam CBE , cx paided 100 in cash and 20 in check .; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evap) and 1 W10843121 (filter dry) and 1 w10913906 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Chesapeake, VA 23323
Austin D.
Job Details: 06/13/2022
"cx compalint the unit is not washing the clothes. checked the unit and found error code f0e3 and f7e1. checked and found the splutch was damaged. this was not allowing the motor to agitate like it should. therefore, i repalced with a new motor, belt, actuaotr, and splutch. put the unit back together and tested the unit in a test mode, high agitation, and high spin. unit is running as designed.; ordrng 1 W11283592 (motor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11481722 (actuator), used 1 W11283592 (motor), 1 W10721967 (drive pulley), and 1 W11239857 (belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDM00
Near Woodbridge, VA 22193
Demonte S.
Job Details: 06/13/2022
"Installed the Compressor, Coupler & Drier. Pulled Vacuum on the unit. Unit is holding Vacuum. I then filled the unit. Unit is starting to Cool. ; used 1 Wpw10143759 (Drier) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Elizabeth City, NC 27909
Branden R.
Job Details: 06/13/2022
"came out to replace parts on unit , replaced parts and tested unit ice maker filling and cycling as designed . unit is running as designed cx agreed ."
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Richmond, VA 23237
Chris B.
Job Details: 06/13/2022
could not get on to base due to needing to talk to sponsor/cx also need birth certificate and covid -19 vac card to be able to enter base due to base on high risk allert at the moment asked officer when base goes to medium risk only real id only reqiured... cx must to resheduel when risk level falls to medium or lower; saved tckt
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS01
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/13/2022
"CX Concern the units light not going off / not startring sometimes.. also the units buttons unresponsive, found clock / tools not working.. needs new ui, hinges and inner dooor; ordrng 1 W11375458 (ui) and 2 W10874474 (hinges)s and 1 W11600214 (inner door)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Edenton, NC 27932
Branden R.
Job Details: 06/13/2022
"cx complaint making a noise and not spinning , checked unit no error codes stored to unit , found heavy amount of oil on belt and splutch , coming from gearcase removed washplate and checked hub unit will need new hub when gearcase is replaced cleaned up old hub untill parts come in , unit will need new gearcase for repairgearcase will damage new hub if replaced before gearcase .ordering all parts for repair cx agreed .; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W10721967 (splutch)"
We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS00
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/13/2022
Cx complaint unit is not working properly inspected unit found leak at the valve for front right burner valve is stuck on when not in use ordering the valve assy. Qouted 331.12 cx paid 181.12 cx still owes 150.00 for labor upon return ; ordrng 1 W10859922 (valve-gas)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Harrisburg, PA 17109
Fred G.
Job Details: 06/13/2022
cx complaint units door is making a noise. inspected unit and found both hinges make a loud thumping sound when shutting. replace both left and right side hinges with preID parts. tested unit and now unit checks good.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Shepherdstown, WV 25443
Danny R.
Job Details: 06/13/2022
touch pad isnt work on and off at times cx will think it over
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS01
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/13/2022
"CX Concern the units light not going off / not startring sometimes.. also the units buttons unresponsive, found clock / tools not working.. needs new ui, hinges and inner dooor; ordrng 1 W11375458 (ui) and 2 W10874474 (hinges)s and 1 W11600214 (inner door)"
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW1
Near Harrisburg, PA 17110
Fred G.
Job Details: 06/13/2022
"cx complaint unit is making a grinding sound while spinning. inspected unit and entered diag and found error code f5e3. cleared code and ran a auto test. as soon as the spin basket began to spin i hear something grinding. removed top cover and rear cover. as soon as i pulled the rear cover off i heard something hit the floor. looked down to find the end of the rotor bolt head on floor. rotor bolt snapped off in the shaft of the transmission. found the rotor came loose and was grinding on the stator. ordering 1 (W10901030), 1 W11253212), 1 (2tech), 1 (2 call count). will reuse stator and rotor on return visit. please call cx once everything is approved.; ordrng 1 W10901030 (tub-outer) and 1 W11253212 (screw)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Franklin, VA 23851
Zachery R.
Job Details: 06/13/2022
"replaced gearcase, suspension rods, hub, washplate, actuator, belt, and clutch, calibrated and tested, unit working as designed. left old parts with cx."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Chesterfield, VA 23838
Chris B.
Job Details: 06/13/2022
cx complaint unit will not make ice as did before inspected unit confirmed cx complaint found ball of ice covering cap tube in top right corner of evap unit needs evap W11256565 compressor W10507884 and dryer WPW10143759 quoted cx 450 labor cx paid 120 sc check #8159 cx stated they will be replacing unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lancaster, PA 17603
Drew B.
Job Details: 06/13/2022
replaced console and tested now checks good
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Columbia, MD 21046
Robert L.
Job Details: 06/13/2022
"installed coin board and j2 jumper per previous, unit would only start if 1 in coins was inserted, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Chesterfield, VA 23838
Chris B.
Job Details: 06/13/2022
cx complaint unit will not make ice as did before inspected unit confirmed cx complaint found ball of ice covering cap tube in top right corner of evap unit needs evap W11256565 compressor W10507884 and dryer WPW10143759 quoted cx 450 labor cx paid 120 sc check #8159 cx stated they will be replacing unit
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO36QMB01
Near Sykesville, MD 21784
Marc M.
Job Details: 06/13/2022
installed parts and tested unit. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/13/2022
"cx ccomplaint of unit not working ,checkedu nit to fidn the folowing error cdes F7E5 found splutch broken aparts called Techline spoke with Leon 7733869003,called techline back to find tha that clutch is not engaing and sending power to the clutch ordering parts per techline; ordrng 1 W10754448 (Clutch) and 1 W11195971 ( Stator, Motor) and 1 W10777953 (harns-wire)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Wilmington, DE 19810
Taylor F.
Job Details: 06/13/2022
Cx complaint is unit making a noise during agitation. Tested inspected and verifed complaint. Found the unit working as designed. Cx was hearing normal operation of the unit. Job is complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Mount Airy, MD 21771
Ricky E.
Job Details: 06/13/2022
"customer stated tha the unit wasnt heating.. fnd no errors stored, verified operation of the microwave... ran diag on the oven and all tests past. fnd 240vac at the wall.. tested in a normal bake cycle and the unit ran to temp.. unit cks ok.."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519FS0
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 06/13/2022
cx complaint door wont stay shut. inspected unit and found both interlocks wer pushed back. pulled them back out and tested. unit is now shutting fine and no issues. collected service call and job is completed. informed cx if it happens again we will need to replace the switches.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Bunker Hill, WV 25413
Danny R.
Job Details: 06/13/2022
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Mechanicsville, MD 20659
Shane B.
Job Details: 06/13/2022
cx complaint is water leaking from ice dispensor and now the unit is not making ice. water dispensor works fine. i could not removed the bin. found ice build up holding it in place. once melted i could remove bin and found IM covered in ice build up. i removed IM assembly and cleared all ice from it. found debry from cabinet insulation clogging the funnel on IM. once clear i put IM back and restored power. IM cycled on its own and filled properly. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Wilmington, DE 19810
Taylor F.
Job Details: 06/13/2022
Cx complaint is unit making a noise during agitation. Tested inspected and verifed complaint. Found the unit working as designed. Cx was hearing normal operation of the unit. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 06/13/2022
"Cx complaint the door doesn't seal. Inspected doors and fund the right RC door gasket is torn a the top at bottom. Also found the dispenser cover on the left won't stay attached to liner. The cover falls out everytime the door opens. Cx also stated the evap cover had ice on it about 2 months ago and items began to defrost. Found the FC section is operating as normal and cx hasn't had any issues since the ice defrosted on its own. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 W11368721 (gasket) and 1 W11519867 (dispenser facade (top)) and 1 W11519867 (dispenser facade) and 1 W11524653 (FC harness)"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ00
Near Hollywood, MD 20636
Shane B.
Job Details: 06/13/2022
installed all parts and restored power. tested unit. unit is working as designed.
We serviced a
AMANA RANGE
Model AGR4433XDB1
Near Wilmington, DE 19806
Taylor F.
Job Details: 06/13/2022
"Cx complaint is oven not heating up. Tested inspected and could not verify complaint. Found the unit to be working as designed. Cycled bake and broil several times, let unit heat up to 350 and cycle on and off a few times. Could not duplicate complaint. Unit is wokring as designed. Job is complete. Cx paid 120 service call by CC."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Dentsville, MD 20646
Robert A.
Job Details: 06/13/2022
"I installed the ordered parts and tested the unit for the cx. The unit is door gaskets are working as designed. However the food is still freezing in the RC. I checked the major loads again and all are working. I called WP techline and they had me check the RC thermistor's ohms reading. It read 8k ohms (32 degrees), but the overall temp is 21 degrees. The RC thermistor needs to be replaced to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W10316760 (thermistor) and 1 W11527432 (light assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Chantilly, VA 20152
Carl R.
Job Details: 06/13/2022
AIG WASHER OFF BALANCE/LOUD NOISE. 7733872201. Tested unit and seen no fault codes. Only light flashing is sensing light. Put unit in spin mode And unit spins out of control. Struts are bent and balance ring looks warped and basket seams damaged. ; ordrng 1 W10752719 (Basket) and 1 W10528947 (Hub) and 1 W11130362 (Struts) and 1 W10752187 (Nut)
We serviced a
AMANA RANGE
Model AGR4433XDB1
Near Wilmington, DE 19806
Taylor F.
Job Details: 06/13/2022
"Cx complaint is oven not heating up. Tested inspected and could not verify complaint. Found the unit to be working as designed. Cycled bake and broil several times, let unit heat up to 350 and cycle on and off a few times. Could not duplicate complaint. Unit is wokring as designed. Job is complete. Cx paid 120 service call by CC."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Sykesville, MD 21784
Justin S.
Job Details: 06/13/2022
replaced the console and the housing and tested. the unit is now illuminating the display. the unit is filling washing and draining good. th eunit is now good
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS1
Near East York, PA 17402
Drew B.
Job Details: 06/13/2022
cx complaint that unit is not powering on the convextion fan the gas heats up and the burners work etc just not fan operations. checked for connection secureness and no issues will need the following parts for return.; ordrng 1 W10167915 (convect fan) and 1 W11548757 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Timonium, MD 21093
Brian R.
Job Details: 06/13/2022
came out to replace parts and ran unit a bit while out to see leak as cx had a list on unit as well as saw big drip out of front where element bracket is maybe and house from sump to motor has a pin hole in it. cx said they dont have mice or anything and though there were 2 water spots but couldnt tell where 2nd was coming frm as it wasnt much.. unit wull need sump replaced with rebuild. as soon as part is in office will schedule.; ordrng 1 W11460945 (Sump n Motor)
We serviced a
JENN-AIR OVEN
Model JJW2830DS01
Near Virginia Beach, VA 23456
Austin D.
Job Details: 06/13/2022
"came out to replace the UI and ui was incorrect. noticed the model is incorrect on unit and is labeled for a double oven and it is only a single oven. therefore, i had to look up the part again for the single oven. we will need to return once the part comes in. have parts specialist verufy part is good to go.; ordrng 1 W11236887 (UI)"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Newark, DE 19711
Taylor F.
Job Details: 06/13/2022
Cx complaint is unit not starting. Tested inspected and verifed complaint. Found the pts switch to be defective. Replaced the pts switch from pre id. Tested unit and unit is now wokring as designed. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/13/2022
Cx complaint is that the dispenser is is not dispensing detergent or rinse aid. Upon arrival I found that the dispenser door spring was bent and not allowing it to close properly. I was able get the spring in place and functioning. I also found that the cx was checking the level of the rinse aid every load. I explained that the dispenser holds several loads worth of rinse aid. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Crozet, VA 22932
Eric F.
Job Details: 06/13/2022
"Confirmed cx complaint unit not heating. Found TCO and Thermal fuse not reading continuity. Replaced with truck stock, tested unit, unit working as designed.; ordrng 1 W10900067 (cutoff-tml) and 1 WP3392519 (thermal fuse), used 1 WP3392519 (thermal fuse), and 1 W10900067 (cuttoff-tml) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Newark, DE 19711
Taylor F.
Job Details: 06/13/2022
Cx complaint is unit not starting. Tested inspected and verifed complaint. Found the pts switch to be defective. Replaced the pts switch from pre id. Tested unit and unit is now wokring as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Sykesville, MD 21784
Marc M.
Job Details: 06/13/2022
"cx complaint unit not cooling after previous sealed system rrepair. checked pressures upon arrival and contacted techline . ran est 40 step 3,4,5 and found rc opperating at -20 low 50psi step 4. rechared unit and found that the fc seems to be holding pressures indicating a possible leak in the rc. will still need ss repair; ordrng 1 W11291123 (evaporator rc) and 1 W11099748 (evaporator fc) and 1 W11109499 (drier-tube) and 1 nitrogen (nitrogen)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Baltimore, MD 21215
Justin S.
Job Details: 06/13/2022
"cx says the unit has since flooded her basement. checked the unit over and found there is a drip coming off the hot valve at the cx wall. no teeth on any basket just the hub. the hub still has teeth on it also. replaced the parts and calibrated the unit. called tech support and spoke with an anthony. file number 7733801467. replaced the clutch and belt and calibrated again. the unit is now good; ordrng 1 W10721967 (clutch) and 1 W11213879 (belt), used 1 W10721967 (clutch), and 1 W11213879 (bet) from stock"
We serviced a
JENN-AIR MICROWAVE
Model JMC3415ES01
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 06/13/2022
"Cx complains that the unit turn of by itself, inspected unit .. power outlet cks ok, i ran the unit for 2 min ..unit turned off when display shows 1 min, then the high side makes a humming noise, order parts; ordrng 1 W10865471 (transformr) and 1 W10865474 (capactr-mg) and 1 W10872254 (diode) and 1 W10865476 (magnetron just in case)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Bear, DE 19701
Taylor F.
Job Details: 06/13/2022
Cx complaint is unit making a grinding noise. Tested inspected and verifed complaint. Found the blower wheel stripped out. Cut blower wheel off and replaced wheel from pre id. Tested unit and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Harrisburg, PA 17111
Fred G.
Job Details: 06/13/2022
"cx complaint unit will not spin and make a clicking noise. inspected unit and entered it into diag and found error codes f5e2, f8e1, f5e3. cleared codes and tried to run a auto test and found lid lock will not lock. unit neds lid latch and lid strike. ordering 1 (W10837741), 1 (W11307244). please call and schedule apt once its approved.; ordrng 1 W11307244 (lid latch) and 1 W10837741 (lid strike)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Gainesville, VA 20155
Demonte S.
Job Details: 06/13/2022
Cx doesn't want to pay for anything. I advised to the cx that I will not look at the unit for free. Cx was told that the Refrigerator had to be moved in side. Cx stated that they are Declining the Service until they hear back from Lowe's.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Richmond, VA 23224
Chris B.
Job Details: 06/13/2022
cx complaint unit will not heat inspected unit confirmed cx complaint found open thermistat WP8318268 ordering; ordrng 1 WP8318268 (thermistat)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Bear, DE 19701
Taylor F.
Job Details: 06/13/2022
Cx complaint is unit making a grinding noise. Tested inspected and verifed complaint. Found the blower wheel stripped out. Cut blower wheel off and replaced wheel from pre id. Tested unit and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Baltimore, MD 21210
Justin S.
Job Details: 06/13/2022
cx says the unit didnt turn back on after going into showroom mode. found no fans or compressor active. test 40 the compressor and both fans activate. reset power to the unit and the fans and compressor activate normally. replaced the gasket and used a heat gun to form. the unit is beginning to cool. the unit is now good
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Westminster, MD 21158
Marc M.
Job Details: 06/13/2022
recall service. unit applicable to service pointer w11540964. confirmed serial range and replaced heater element with pre id W11537778. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Newark, DE 19702
Taylor F.
Job Details: 06/13/2022
Cx complaint is unit not draining. Tested inspected and verifed complaint. Found the drain pump to be defective. Replaced drain pump from pre ID. Tested unit and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Harwood, MD 20776
Mitchell H.
Job Details: 06/13/2022
cx complaint unit would end a cycle and then it would still stay on. inspected unit and found she had the 16 hr fresh hold on the cycle she uses. turned it off for her and she understands now what that button does. job completed
We serviced a
WHIRLPOOL COOKTOP
Model KCGS350ESS00
Near Stevensville, MD 21666
Jonathon C.
Job Details: 06/13/2022
"cx complaint, cooktop not hot enough. tested, inspected, verified complaint. found regulator not swapped, flipped regulator, tested unit, unit working as designed, job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Newark, DE 19702
Taylor F.
Job Details: 06/13/2022
Cx complaint is unit not draining. Tested inspected and verifed complaint. Found the drain pump to be defective. Replaced drain pump from pre ID. Tested unit and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Centreville, MD 21617
Alexander W.
Job Details: 06/13/2022
"CX stated unit is dead will not do anything. tested inspected and verified cx complaint found unit has defective main control. replaced main control with one from pre-id parts tested unit, unit is now operating as desgined job is complete."
We serviced a
MAYTAG DRYER
Model MEDC300BWO
Near Richmond, VA 23222
Thomas B.
Job Details: 06/13/2022
Cx complaint unit is not working properly inspected unit removed and replaced the thermal fuse tested for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Port Deposit, MD 21904
Alexander W.
Job Details: 06/13/2022
CX stated ice maker not making any ice tested inspected and verified cx complaint found ice maker was turned off turned ice maker back on and watched ice maker cycle drop ice and fill with water unit is working as desgined job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Locust Grove, VA 22508
Tanner B.
Job Details: 06/13/2022
CX Concern the rh door not sealing. found door and seal warped causing the unit not to seal . needs new door .; ordrng 1 LW11037738 (rh door)
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV4206FZ6
Near Middletown, DE 19709
Taylor F.
Job Details: 06/13/2022
"Cx complaint is light staying on. Tested insepcted and verifed complaint. Found the control to be defective causing the light to stay on. Ordering control, cannot reschedule at this time due to SO parts.; ordrng 1 W11256464 (cntrl-elec)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 06/13/2022
got to unit and found thermal event at terminal block. replaced all parts and tezsted. unit good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290REM02
Near Ashburn, VA 20147
Ezra M.
Job Details: 06/13/2022
"installed parts, verified fc door closing properly"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV4206FZ6
Near Middletown, DE 19709
Taylor F.
Job Details: 06/13/2022
"Cx complaint is light staying on. Tested insepcted and verifed complaint. Found the control to be defective causing the light to stay on. Ordering control, cannot reschedule at this time due to SO parts.; ordrng 1 W11256464 (cntrl-elec)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120KPS01
Near Somerset, VA 22972
Eric F.
Job Details: 06/13/2022
" 7733872406Confirmed cx complaint unit not functioning. Cx states they were cooking a potato then the fuse blew, they replaced the fuse but the unit is still not working. Inspected unit, found wave guide cover melted, wave guide damaged. Spoke with techline, unit non repairable."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Stevensville, MD 21666
Jonathon C.
Job Details: 06/13/2022
"cx complaint, unit not draining, tested, inspected unit. unable to verifiy complaint. tested drain 10-15 times, unit drained properly. i believe there was something stuck in the disposal, but i was not able to verifiy. unit working as designed, job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/13/2022
"The units single point leds failing, unit needs new 3 point leds . also the RC Bin seal failed , not allowing bin to seal properly.. needs new rc bin.. the fc bin front failed not allowing food to stay in bin / falling out .. needs bin(s) and led(s); ordrng 12 W11484836 (led)s and 1 W11348580 (bin -rc) and 1 WP2256271 (bin front-fc)"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Earleville, MD 21919
Alexander W.
Job Details: 06/13/2022
CX stated unit not cooling in fridge and is leaking water tested inspected and verified cx complaint found evap panel and plenum defective ordering evap panel and plenum cannot resched at this time due to SO parts; ordrng 1 W10813581 (plenum) and 1 W10875836 (evap cover)
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDB01
Near Bowie, MD 20715
Alexander D.
Job Details: 06/13/2022
cx complaint sheet of ice in bottom of fz. inspected unit and verified complaint. found duckbill drain clogged. cleared ice with steamer and replaced drain tube. tested unit. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bethesda, MD 20814
Julian H.
Job Details: 06/13/2022
CX complaint about unit not dispensing ice properly confirmed unit making ice but when CX is selecting crushed ice mechanism is jamming up inspected and found that blades are getting doll causing to pc of ice to stuck need parts; ordrng 1 WPW10558423 (ice-contnr)
We serviced a
WHIRLPOOL WASHER
Model MHW6000XW2
Near Saint Leonard, MD 20685
Shane B.
Job Details: 06/13/2022
"cx complaint is the unit not running, only locking the door and dispalying F6E1. checked for codes and found F6E1 comm error, F9E1 long drain. tried running service cycle. door locked but did nothing else. found no loose connections. pressure hose is clear. drain pump is clear. F6E1 returns after unit is on for a few minutes. i have no DC voltage at the pressure sensor. unit will need new contorl board. schedule when available.; ordrng 1 W10427972 (control board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 06/13/2022
"The units single point leds failing, unit needs new 3 point leds . also the RC Bin seal failed , not allowing bin to seal properly.. needs new rc bin.. the fc bin front failed not allowing food to stay in bin / falling out .. needs bin(s) and led(s); ordrng 12 W11484836 (led)s and 1 W11348580 (bin -rc) and 1 WP2256271 (bin front-fc)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/13/2022
Cx complaint is that the unit is making the vibrating noise intermittently. Upon arrival I found that the previous repairs are still intact. I didn find that the lines from the compressor to the condensor are touching the bottom plate. I also found that the bolts holding the compressor in were slightly loose allowing it to vibrate. I was able to adjust the lines and tighten the compressor. I was able to get the noise to subside. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Georgetown, DE 19947
Andrew W.
Job Details: 06/13/2022
"Called office, this is a duplicate ticket from po 593555"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Centreville, VA 20121
Carl R.
Job Details: 06/13/2022
"Not cooling. Fan is running, compressor is running, but low on gas? There may be a leak bc .. . .air isn’t circulating therefore not cooling properly. Freezer temp is too high - not freezing. Opened freezer door heard fan, seen no ice on bottom freezer evaporator. Opened refrigerator door removed crisper drawer and see ice on evap cover. Needs new evap kit. S code s16360.; ordrng 1 W11457241 (Evap cover kit)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Madison, VA 22727
Eric F.
Job Details: 06/13/2022
"Confirmed cx complaint unit not advancing cycles. Found cold water inlet valve not actuating. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Fallston, MD 21047
Brian R.
Job Details: 06/13/2022
cx complaint is unit wont start or run. found codes F3E2 Pressure System Fault F3E3 Water Temp Fault. per service pointer unit has a software issue for this issue. tried testing unit and lid would just lock then drain and sit. reset and cleared codes like pointer said and tried again to run unit. unit still not running. will order parts needed as well as motor just in case and we will send back whats not needed. as soon as parts are in office will schedule.; ordrng 1 W11556725 (Control) and 1 W11283592 (Motor) and 1 W11395618 (Capacitor) and 1 W11220230 (Water Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Centreville, VA 20121
Carl R.
Job Details: 06/13/2022
"Not cooling. Fan is running, compressor is running, but low on gas? There may be a leak bc .. . .air isn’t circulating therefore not cooling properly. Freezer temp is too high - not freezing. Opened freezer door heard fan, seen no ice on bottom freezer evaporator. Opened refrigerator door removed crisper drawer and see ice on evap cover. Needs new evap kit. S code s16360.; ordrng 1 W11457241 (Evap cover kit)"
We serviced a
WHIRLPOOL WASHER
Model MVWB880BW0
Near Huntingtown, MD 20639
Shane B.
Job Details: 06/13/2022
"complaint is the unit not running cycles. cx said the unit stopped in the middle of a cycle but they ran a drain and spin then tried another load and it would not start. unit had some water in it when i arrived. checked for codes and found F32 long drain. tried running drian pump, cant hear it running, no water flows. found no damage to harness, pump reads 15.7 ohmsn at the pump. found same reading at the control. control is not sendinng voltage when i try running the pump. i removed water and ran a high speed spin. unit spins smoothly. unit will need control board. cx paid service call. said she will talk it over with husband then call the office.; ordrng 1 W10763749 (control board)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Alexandria, VA 22304
Lloyd B.
Job Details: 06/13/2022
Cx had a unit that needed the upgraded element. Installed new heater and the unit shall heat and not leak. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Bethesda, MD 20817
Julian H.
Job Details: 06/13/2022
CX complaint about unit not finishing cycles and leaing standing water select a cancel/drain cycle pump ran put unit on test mode and got errors F7E1 motor not running f9e1 long drain let auto test run gets water but water wont circulates getting power 120vac need sump asm; ordrng 1 W11416362 (sump/motor asm)
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ00
Near Chantilly, VA 20151
Carl R.
Job Details: 06/13/2022
Not Cooling - SP W11174997 - PRE-ID Review Service Pointer before attempting Sealed System. Inspected unit and found that the freezer is warm. Remove rear panel and found ice on evaporator and thermistor. Removed ice so unit could work until proper procedure of new thermistor is replaced. Cx needs thermistor in freezer. ; ordrng 1 WPW10384183 (Thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Hummelstown, PA 17036
Justin L.
Job Details: 06/13/2022
As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Harrisburg, PA 17112
Fred G.
Job Details: 06/13/2022
i was able to access unit and replace the inlet valve. when removing the water tube to the filter head i notice the line also was cracked and causing a leak. ordering 1 (W11209890). please call and schedule cx once part comes in.; ordrng 1 W11209890 (tube-water)
We serviced a
JENN-AIR MICROWAVE
Model JMW2427IM02
Near Potomac, MD 20854
Julian H.
Job Details: 06/13/2022
7733861915CX complaint about unit arching found wave guide burning call TL foud that it was only wave guide ordering parts; ordrng 2 W10915651 (cover-plt)s
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ00
Near Chantilly, VA 20151
Carl R.
Job Details: 06/13/2022
Not Cooling - SP W11174997 - PRE-ID Review Service Pointer before attempting Sealed System. Inspected unit and found that the freezer is warm. Remove rear panel and found ice on evaporator and thermistor. Removed ice so unit could work until proper procedure of new thermistor is replaced. Cx needs thermistor in freezer. ; ordrng 1 WPW10384183 (Thermistor)
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Moyock, NC 27958
Austin D.
Job Details: 06/13/2022
upon arrival cx stated another company was sent out by whirlpool on Friday. called Lauren to let her know what happened. cx denied service.
We serviced a
WHIRLPOOL FREEZER
Model WRT318FMDM09
Near ,
Daniel J.
Job Details: 06/13/2022
installed heat probe double checked adnd steamed out drain