We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Winchester, VA 22602
Ezra M.
Job Details: 10/06/2023
"low cool. partial frost pattern, weak compressor or leak in sealed system. ordering compressor, evaporator, drier and assosciated couplers.; ordrng 1 W11557671 (compressor) and 1 W11504415 (comp coupler a) and 1 W11504431 (comp coupler b) and 1 W11506619 (comp coupler c) and 1 W11504416 (process stub coupler) and 1 W11506635 (process stub) and 1 W11109499 (drier-tube) and 1 W11504433 (drier coupler a) and 1 W11504447 (drier coupler b) and 1 W11566897 (evaporator) and 1 W11504448 (evap coupler a) and 1 W11506620 (evap coupler b)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Biglerville, PA 17307
Andrew S.
Job Details: 10/06/2023
"Per previous tech I was able to access and replace the gearcase, belt and splutch. i then tested the unit and found that it is functioning as intended. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Midlothian, VA 23113
Joseph D.
Job Details: 10/06/2023
Cx complaint that unit is loud adjusted gasket around motor mount and installed sound deadener pads. Unit working properly and no other issues detected .
We serviced a
MAYTAG RANGE
Model WFE775H0HZ4
Near Bunker Hill, WV 25413
Ezra M.
Job Details: 10/06/2023
installed drawer panel
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Richmond, VA 23225
Chris B.
Job Details: 10/06/2023
cx c omp unit will not wash insp unit found unit fills with water but will not wash unit will need sump W11665769 cx satted they will be replacing unit collected 120 sc cash
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lancaster, PA 17603
Justin L.
Job Details: 10/06/2023
Was able to access unit and replace doors. Heated gasket to set unit now checks good no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS05
Near Centreville, VA 20120
Richard B.
Job Details: 10/06/2023
"CX complant. Door dinged up . Prior diagnosis found unit needs door. Installed door , Using existing hardware from old door. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 10/06/2023
"cx complaint lid not closing all the way. checked unit, verified issue, replaced lid, same issue, replaced both hinges, tested, unit working as designed. left old parts with cx."
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW00
Near Stanardsville, VA 22973
Danny R.
Job Details: 10/06/2023
unit has a failed thermistor and control wont turn off will need both parts cx doesnt want to repair and is upet that it cost this much to repair stated she was told a way cheaper price
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near York, PA 17404
Sal R.
Job Details: 10/06/2023
"Per the previouse tech, I was able to access and replace the sump & motor. I tehn tested on a normal cycle. I found no evidance of leak. Unit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Timonium, MD 21093
Justin S.
Job Details: 10/06/2023
CX complaint rattling or vibrating noise - refrigerator - rc - when running. Confirmed complaint. Upon arrival checked temps and RC was at 35 and freezer was at 2. Unit was set to 37 in RC and 1 at FC. Sound was coming from the condenser viberating against the cabinet and also found the Discharge line out of compressor hitting another pipe. Added insoluation to condenser and discharge pipes. Noise was gone. Call Whirlpool Techline and spoke with a Rich. He agreed it was not nessesary to replace compressor. Unit is now good
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX335HWH00
Near Virginia Beach, VA 23454
Justin W.
Job Details: 10/06/2023
cx complaint unit not making ice properly. removed filter to find valve not opening all the way. replaced valve and tested with filter unit filling slowly without filter unit working properly. advised cx to replace filter. unit currently working without filter installed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Yorktown, VA 23693
Lucas R.
Job Details: 10/06/2023
"replaced compressor and drier, vacuumed to -30'hg, 20 min, verrifed pressure holding, charged, low pressure 3 psi, advised cx to monitor, unit working as designed.; ordrng 1 WPW10143759 (dryer LRVS) and 1 876765 (mtg kit LRVS), used 1 WPW10143759 (DRIER LRVS), and 1 876765 (TUBE KIT LRVS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV07
Near Stafford, VA 22554
Robert W.
Job Details: 10/06/2023
"Cx complaint is there is moisture building in the top of FC door, Inspected unit and found the FC door is sealing but moisture is forming on the plastic part of top of door, Door has a void, Ordering FC door.; ordrng 1 W11104489 (FC door)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089WEP11
Near Huntingtown, MD 20639
Shawn D.
Job Details: 10/06/2023
"cx complaint freezer section is icing up, deli drawer lid loose, gasket are falling apart. inspected unit and conifmed all issue freezer door has a gap, gasket on freezer door is ripped and magnet has falled out. fridge door gaskets are ripping magents showing mullion is starting to rust snapped pics. tunred cooling off cleared ice freezer tracks are also bad door is closing better but left side is loose due to tracks and gasket ripped. turned cooling back on and damper door is very noisy. unit needs alot of parts, ordering gaskets,freezer tracks,mullion,damoer and end cap for deli drawer lid for return.; ordrng 2 W10830162 (fridge door gaskets)s and 1 WPW10594329 (damper) and 1 WP12656105 (left endcap) and 2 WP13055901 (drawer slides freezer)s and 1 W10571967 (freezer door gasket) and 1 WP12722803AP (mullion)"
We serviced a
WHIRLPOOL WASHER
Model WFW562OHW0
Near Chesapeake, VA 23322
Zachery R.
Job Details: 10/06/2023
"cx complaint unit not completing cycles. checked unit, unit displaying f3e2, f4e1. checked heater, heater is good, come to find defective acu working intermittently. calibrated and tested unit so cx could potentially do laundry until return visit. advised cx they will be contacted for time frame.; ordrng 1 W11322903 (acu)"
We serviced a
WHIRLPOOL OVEN
Model KOST100ESS03
Near Dumfries, VA 22026
Tanner B.
Job Details: 10/06/2023
"Units ui blank, power to unit.. Found the thermal fuse open, using jumper i bypassed fuse and was able to power up unit.. set to 350 and unit preheated .. Replaced fuse. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near ,
Daniel J.
Job Details: 10/06/2023
microwave not starting unless door is pushed up than closed damage to outter shell installed new outter shell right corner wrapped installed same issuse from left corner to lower right on inside cabinet 23 inches from lower left to upper right 22 3/4 ordering outter shell and bottom panel possible damage to inner cabinet tech line closed will call on monday morning. please add by monday to inform tech line ordering parts until tech line deem unrreoairable customer informed; ordrng 1 W10245196 (base) and 1 W11446916 (cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Timonium, MD 21093
Justin S.
Job Details: 10/06/2023
cx says the unit is dripping into the freezer. the drain tube is frozen over. melted the ice with a steamer and the unit si still not draining. removed the drain tube and just slowly dripping. tried snaking the line and no resistance for over a foot. called tech support and spoke with a rich. under review
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Hamilton, VA 20158
Daniel J.
Job Details: 10/06/2023
unit showing f0 e5 error repalced cap no change repalced cam tested again now spinning water out no errors after
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Cockeysville, MD 21030
Justin S.
Job Details: 10/06/2023
cx says the unit is making noise in cycle. no error codes in memory. ran the diagnostic and the unit is filling draining agitating and spinning. Technical Service Pointer #: W11695259 deals with noise. completed sp and ran the diagnostic again. the unit is now sounding better in diagnostic cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Leesburg, VA 20176
Daniel J.
Job Details: 10/06/2023
complaint noisy fridge checked compressor made sure compressor was secure not vibrating condenser fan good evap fan normal insormed customer after correcting compressor currently normal and cooling correctly
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Salisbury, MD 21801
Michael E.
Job Details: 10/06/2023
Replaced Ui and then control as per previous diagnosis. I did not rteplace wire harness because new UI came with new harness on it. Synchronized UI and then control. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Littlestown, PA 17340
Bernard M.
Job Details: 10/06/2023
"Attempted to replace board and found it broken in box. Re-ordering inverter, once part is in contact cx to reschedule; ordrng 1 W11325604 (inverter board)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Petersburg, VA 23803
John P.
Job Details: 10/06/2023
"CX complaint unit not spinning, checked unit found control not sending signal out.; ordrng 1 W11611306 (Acu) and 1 W11481722 (Actuator)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Springfield, VA 22150
Lloyd B.
Job Details: 10/06/2023
"Cx complained the unit did not operate correctly. Inspected the unit and found that it does fill, wash and drain. Put in a high speed spin and the tub makes lots of noise and has a hard time slowing down. There is error code for long drain. The wires on stator are broken and there is oil on the gearcase bottom. Tried to remove the nut but the spanner nut needs to be cut off. 2 job count. Unit needs new gearcase, stator and nut; ordrng 1 W10915700 (stator) and 1 W11449841 (gearcase) and 1 W11551646 (nut)"
We serviced a
MAYTAG WASHER
Model Mvw4505mw0
Near Virginia Beach, VA 23453
Carl A.
Job Details: 10/06/2023
"cxcomplaint of unit dead,checkedu nit to find unit to be doa,ohmed out drain pump at 20 ohms ,checked board to find it putting out 12dc voltage,found that control board failed replaced board tested and calibrated unit working as designed"
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near York, PA 17404
Sal R.
Job Details: 10/06/2023
"Per the previouse tech, I was able to access and replace the contrl , the radiant sensor , and thermastat. I was able to jump the door swithc and run the unit . I found the unit to cycle and be opperating as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Milford, DE 19963
Frederick R.
Job Details: 10/06/2023
CX complaint is dryer shutting off. Pulled unit apart and tested for over 40mins and replaced the switch and the belt. As I was standing there I saw the vent about 16ft shoved behind unit. When I pulled it out I saw the entire last foot was what seemed almost melted and completely closed off. This would acct for the unit feeling so hot and shutting down. Fixed venting for CX and tested again. Unit is working as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Montgomery Village, MD 20886
Julian H.
Job Details: 10/06/2023
"CX complaint unit developing condensation cx states when the rc door is opened, the glass shelves will 'fog' with moisture. this is a normal occurence when the warm air in the house metered house temp with thermocouple 80* meets the 37/38 degree environment of the rc. checked entire gasket & sealing properly against liner also in correct setting UNIT IS operating AS DESIGNED. no repair can be made to reduce warm air entering the unit when door is opened ask CX if they had some other issue with food inside stated that food was colddocumented thru svc matters TL closed today for product update. gave Cx trade care team phone #;"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Frederick, MD 21703
Ricardo S.
Job Details: 10/06/2023
"I get here and the customer has the stove out of its place... i took some pictures for any previous damage.. cx complains that the unit lower oven takes long time to reach temp, isnpected unit, the boril element is open.. power cks ok, 240vac, order broil element lower oven; ordrng 1 WPW10611615 (elmnt-brol)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Virginia Beach, VA 23464
Carl A.
Job Details: 10/06/2023
"cxcomplaint of water leaking from unit ,checked unit to find no error codes at this time,found water standing in unit ,found that connector on drain pump not fully seated caseing drain pump to drain intermittingly reseated wire hanress on pump tested unit works as designed"
We serviced a
JENN-AIR ICE MAKER
Model JUIFN15HX01
Near Bethesda, MD 20816
Roberto I.
Job Details: 10/06/2023
"CX complaint ice too thin.Confirmed ice thin about 1/8'. Ran test mode, thermistors ok, unit didn't fill enough water. Pumps, frost patter and hot gas valve ok. Ice thickness set on mudium. Cutting grid ok. Issue with water level sensor, unit needs rec pump W11542867. Called office, marked the pre id not yet rec. to be used on return. Return visit 10/16/23; schdld next appmnt for 10/16 MON !"
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Fairfax, VA 22033
Richard B.
Job Details: 10/06/2023
"CX complant. Right burnrer dosent ignite. Installed all parts , Still same condition. possibal bad spark harness or module. Ordering spark module and spark harness. Not in stock. Further work needed. RB; ordrng 1 WPW10475150 (spark module) and 1 W11679666 (spark harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Bethesda, MD 20814
Roberto I.
Job Details: 10/06/2023
Replaced part and ran a test cycle (no errors). The unit worked as designed. No leaks
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model WUW35X24DS0
Near Midlothian, VA 23113
Chris B.
Job Details: 10/06/2023
cx comp unit will bearly cool insp unit conf cx comp found fan not running can hear compressor and can feel unit trying to cool without fan unit will need W10792631 tom complete repair; ordrng 1 W10792631 (fan)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bethesda, MD 20817
Roberto I.
Job Details: 10/06/2023
"Replaced parts, ran a calibration cycle,a test cycle and then manual spin. The unit worked as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/06/2023
Found unit is not letting the water into the unit. The wash motor is running. NTO water valve.; ordrng 1 W11434044 (water valve)
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Pasadena, MD 21122
Dustin F.
Job Details: 10/06/2023
"replaced element and tested unit, unit now working as intended."
We serviced a
ROPER DRYER
Model RED4640YQ1
Near Lebanon, PA 17042
Cody H.
Job Details: 10/06/2023
"CX complains unit is not heating and cloths are not getting dry. Cx states previous company had replaced parts about 2 weeks ago. Found unit to not be heating, found unit vent to be completly blocked and having positive pressure at vent. Found upper TCO to have failed and will need replaced. Was able to replace with prei.d part, retested unit and unit now heats, found blockage at flex vent behind unit, cleared blockage and found rest of vent that leads outside to be too long and rough, reccomended to cx to shorten vent and replace with smooth pipe. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/06/2023
Found same issue applied some loctite to blower wheel all check ok.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AS01
Near Upper Marlboro, MD 20772
Leon
Job Details: 10/06/2023
Replaced all part but the unit still didn't connect to Mw and got the error code f6e0 tested the p12 pin ordering new control board ; ordrng 1 Wpw10486188 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Lebanon, PA 17046
Cody H.
Job Details: 10/06/2023
cx complains unit rinse aid is dispensing more than it should. cx states they empty rinse aid every week. found dispenser was sticking open. was able to replace dispenser with pre i.d part. retested unit and unit is now working as designed. no further work needed. cx email adjusted.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/06/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Herndon, VA 20171
Richard B.
Job Details: 10/06/2023
"CX complant. Fridge not cooling/ Inspected unit and found compressor running, CX stated runs all the time, Fans blowing , Not cooling at all. Referigerant loss, Ordering up compressor , evap , tubes , couplers , stub and dryer, Unable to check part availability , spotty internet at house. Sealed system 3 count. RB; ordrng 1 W11625643 (evap) and 1 W11504415 (tube) and 1 W11504450 (tube) and 1 W11580057 (compressor) and 1 W11504432 (coupler) and 1 W11506619 (coupler) and 1 w10913906 (stub) and 1 wpw10143759 (dryer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Pasadena, MD 21122
Alexander D.
Job Details: 10/06/2023
"cx complaint unit not making ice in rc, fz icemaker is working fine. very small cubes in mold, full sized cubes in fz icemaker. test56 E5 timed icemaking. test58 cooler than harvest temp. test57 completed harvesting. test45 valve energized but didnt fill. ran fill tube heater test then tried fill again and it filled with water this time. ordering icemaker, fill tube heater, permagum to seal rc ceiling where filltube goes into ceiling and returning with preid valve. call cx to schedule return visit once we have eta on parts; ordrng 1 W11658802 (icemaker(REORDER)) and 1 W11087201 (fill tube heater(REORDER)) and 1 212643 (permagum)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/06/2023
CUstomer stated they installed the part themselves.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Fairfield, PA 17320
Bernard M.
Job Details: 10/06/2023
"Cx complaint unit makes sqealing noise while spinning. Ran high speed spin on component activation and before getting to max speed, the unit would make noise. Inspected underneath and found belt dust in shield and markings on the motor pulley and splutch. Replaced splutch, motor and belt using pre-id parts, ran high speed spin and unit no longer makes noise. Unit checks good"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Spring Grove, PA 17362
Sal R.
Job Details: 10/06/2023
"CX complaint is that the unit will not power on / opperate. I was able to find at the power supply and the term block the propper 240 V's , 120 -L1/ 120-L2. I was able to access and test the thermal fuse and found continuity. I inspected the TCO , Cycling thermastat, and heating element and found all to have good continuity. I accessed the control and found the propper 120V's , but no drum light or opperation at the overlay. I wasnot able to find the propper 120V's at L2 on the control board . UNit will need 1 maine control and 1 overlay. I quoted CX for the cost of repair. I collected $139.00 for service charges. cx informed me he is buying new."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 10/06/2023
Customers complaint is not cooling properly. Found the unit was not defrosting. Found brown wire on the heater had backed out. Reinstalled all check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Virginia Beach, VA 23454
Justin W.
Job Details: 10/06/2023
"cx complaint of f8e4. checked unit to find error codes f9e2, f8e4. noticed drain hose was never corrected after AR mentioned it. notified cx they would have to correct drain hose. called techline spoke to Robert, unit working as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Great Falls, VA 22066
Jason A.
Job Details: 10/06/2023
CX complaint DW door falls. Found Left spring on floor. Called office to schedule. Parts in stock > JJ; ordrng 1 W11573703 (HINGE LEFT) and 1 W11573702 (HINGE RIGHT)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 10/06/2023
Customer complaint is unit not cooling. Found the unit had a bad fan motor. Replaced with part from the truck stock. All check ok.; used 1 WP2315549 (fan motor VS/PF) from stock
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Virginia Beach, VA 23456
Carl A.
Job Details: 10/06/2023
sealed unit up tested works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Virginia Beach, VA 23452
Carl A.
Job Details: 10/06/2023
"cx complaint of unit not heating,checked unit to find no error codes at this itme,found connecotr on board for heater not fully seated reseated harness on controll board tested unit works as designed"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/06/2023
Customers complaint is unit leaking gas and the gas company told her it was the regulator. I turned on the gas and checked everywhere on the unit and could not find any leak. Customer is still unsure. I called safety team and they advised to replace the regulator anyway. NTO regulator.; ordrng 1 W11449506 (Regulator)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 10/06/2023
"Cx complaint is that the unit is not turning on but the drum light comes on when the door is open. Upon arrival I verified the issue. I tested the voltage at the block and found 123,123 and 246. I then attempted to enter into diag. I access the control and found that both indicator lights are blinking. I found that the console is unresponsive. I replace the console and found that it went thru the initial start up process but would not respond after the wifi process. i then replaced the control. The unit then responded as expected. I tested the unit and found that it is now functioning as intended. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Newport News, VA 23602
Orbie
Job Details: 10/06/2023
"replaced switch, unit working as intended.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 10/06/2023
CUstomers complaint is error code and unit does not work. Found error code for water in the overflow area. Found loose wash arm. Reinstalled all check ok.
We serviced a
JENN-AIR RANGE
Model JDS1750ML0
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details: 10/06/2023
Cx Complaint is the RF burner isnt working properly. Inspected unit and found the burner head has failed causing RF burner not to ignite. Ordering Burner heads; ordrng 1 W11671543 (Burner set)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Norfolk, VA 23504
Justin W.
Job Details: 10/06/2023
cx complaint unit wont shut off. checked unit to find drain pump running. called safety spoke to Eric. confirmed pressure hose not kinked. potential suds lock of unit. tested unit outside of diag to find unit is now working as designed. advised cx on proper amounts of detergent to use and told her to monitor for future issues. cx agreed
We serviced a
WHIRLPOOL WASHER
Model Wfw6620hw0
Near Alexandria, VA 22314
Davonte
Job Details: 10/06/2023
"cx complained unit was leaking from the bottom. after running a quick wash and normal cycle didnt see any work coming from unit. upon arrrival there was some water in the drain pan. after clearing the water and running a quick was cycle no water came into drain. unable to lift unit and check the bottom because its a stackable unit, no water coming fro dispenser."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Norfolk, VA 23508
Justin W.
Job Details: 10/06/2023
"cx complaint unit not making ice. checked unit to find temps at 40rc, -3fc.. checked to find ice maker motor seized. replaced ice maker from pre id and tested unit working as designed. advised cx to monitor and call back if further issues arise."
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Currituck, NC 27929
Austin D.
Job Details: 10/06/2023
cx complaint the unit is not locking. checked the unit and unit has a damged latch and striker. replaced the striker and latch. could not test due to the unit not being supplied power at this time. house is under renovations. unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Severn, MD 21144
Emmanuel R.
Job Details: 10/06/2023
"Cs icemaker not working, confirmed complaint. I found the wiring harness on the freezer door is frayed, unit needs a freezer door.Quoted customer but they need time to think about it. Collected for svc call."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Harbinger, NC 27941
Austin D.
Job Details: 10/06/2023
"cx complalint the unit is not heating. checked the unit and found an open tco and improper voltage. replaced the tco and recommend the cx get the power checked due to having 120 vac across L1 and L2. cx agreed.; ordrng 1 W10900067 (tco ar vs), used 1 W10900067 (tco ar vs) from stock"
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51EC0HS02
Near Corolla, NC 27927
Austin D.
Job Details: 10/06/2023
"checked the unit and repalced the parts that were needed. put the unit back together. noticed light is still staying on. checked door switch and found that the swtich was reading closed regardless if door was closed or not. therefore, ordering new door latch. do not need a seccond tech to replace that part.; ordrng 1 W10883049 (door lock assembly)"
We serviced a
JENNAIR MICROWAVE
Model JMW3430DS
Near Arlington, VA 22207
Lloyd B.
Job Details: 10/06/2023
Cx complained of sparking and the turntable not moving. Inspected the unit and found the turntable does move. The wave guide cover suffered some damage and sparks. Removed cover and tested and it heats. Cx wants to do the repair himself. Informed not to use unit until the cover is replaced. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Lititz, PA 17543
Justin L.
Job Details: 10/06/2023
Cx complaint doors not closing properly. Was able to access unit and verify complaint. Found doors sagging too low causing the liner to rub and door not close properly. Ordering washers for repair and setting return for Wed 10/11/23; ordrng 3 WP489467 (washer)s and 3 WP487576 (bottom hinge washer)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Huntingtown, MD 20639
Shawn D.
Job Details: 10/06/2023
replaced drain tube first then took apart fridge section and replaced the drain pan cleaned up all water and cleared ice then pout back together and tested water is draining. unit is good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 10/06/2023
Cx complaint unit is not working properly inspected unit found unit keeps resetting Everytime it goes to start compressor as of My arrival unit is currently working properly due to resets going to order the control and user interface assy cx states Everytime it reset all power would flash unit is currently working properly having cx keep an eye on it until the boards arrive. Did notice the user interface assy is fading in and out ; ordrng 1 W11224256 (cntrl-elec) and 1 W11579559 (User interface)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Virginia Beach, VA 23462
Justin W.
Job Details: 10/06/2023
cx complaint unit not drying. checked unit to find no rinse aid in dispenser. advised cx to prime unit prior to starting cycle. tested unit working as designed cx to monitor and call back for further issues.
We serviced a
KITCHENAID FREEZER
Model KRFF707ESS01
Near Severna Park, MD 21146
Israel R.
Job Details: 10/06/2023
Installed LEd and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW02
Near Suffolk, VA 23435
Lucas R.
Job Details: 10/06/2023
"replaced compressor, evap and drier, pressurized, found leak on new drier, office closes at 4:30 pm, manager had to leave to pick up kids, reordering drier to complete.sealed system tech for return visit; ordrng 1 W10843121 (filter dryer)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Hunter Mill District, VA 20171
Richard B.
Job Details: 10/06/2023
"CX complant. Gasket failed and ui not heating mullion , Installed gasket , Heated to remove wrinkles , Installed UI . Advised CX to leave door closed two hours. RB"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Chesapeake, VA 23322
Zachery R.
Job Details: 10/06/2023
"cx complaint unit making counter top too hot. upon arrival unit was turned off, was not able to confirm complaint. called and documented with techline.; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Fairfax, VA 22032
Christian C.
Job Details: 10/06/2023
"Cx complaint unit is not running. Inspected unit found F2E1 stuck key, F6E1 no water, F7E2 heater stuck on, and F9E4 lower spray arm error. Ran through diag cycle and motor just hums. Quoted cx and they will not be going through with repair. Cx paid for service call."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW09
Near Montpelier, VA 23192
Thomas B.
Job Details: 10/06/2023
Cx complaint of noise from rear of cabinet unit is cooling properly inspected unit couldn't find anything tapping together rerouted the refrigerant lines to avoid any kind of tapping also condenser lines tested and inspected for proper use unit now functions Normally.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC500ESS00
Near Arlington, VA 22202
Jason A.
Job Details: 10/06/2023
CX complaint FRIDGE stopped cooling - RC & FC both. Unit was set to cooling off. Hooked up gauges & read pressures zero. Ran test 5 unit pulls 0.7A. UV dye was installed 9/24/21 & verified drier is marked UV. Looked for UV dye found none both evaps condenser & compressor areas are clear. Ran a vac & it held for over 15 minutes. Pressure check with 140psi NITROGEN for 25 minutes & no change. See before & after SDpics. Ran vac again & filled with 5.75 OZ R134a. during test 4. Good running pressures & equalize pressures. 155 WATTS. & good frost pattern both evaps.Evap fans are running & 3way valve cycles; ordrng 1 WP2188822 (FC evap) and 1 3CountSealSys (3CountSealSys)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Arlington, VA 22201
Jason A.
Job Details: 10/06/2023
CX complaint DW top rack plastic pieces broken & rac kfalls. Replace / install parts previous tech ordered. Test rack operation. Test wash. NO LEAKS > JJ
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Frederick, MD 21702
Ricardo S.
Job Details: 10/06/2023
"Cx complains that the drum light not working from day one, isnpected unit and door latch is loose, connection back in place.. unti tested and working, this unit does not have a light bulb .."
We serviced a
WHIRLPOOL WASHER
Model PAV3360AWW
Near Taneytown, MD 21787
Bernard M.
Job Details: 10/06/2023
Cx complaint unit won't stop filling with water. Accessed the water level switch and found continuity. Accessed the pressure switch and wat inlet valve and found no continuity at either. Disconnected pressure hose from the level switch and didn't have any damage. Informed cx of what parts would be needed for repair and the pressure switch is no longer available. Contacted WP safety to report findings and they informed stated unit should be replaced. Cx will be purchasing new unit.
We serviced a
MAYTAG WASHER
Model Mhw5630hw3
Near Alexandria, VA 22301
Davonte
Job Details: 10/06/2023
"cx complained unit was leaking, after running diag test on unit, unit didnt leak. while inspecting the unit i notice the drain house had alot of tension. drain hose isnt long enough. drain hose will need an exstension. also while inspecting unit i got error code f8e1. when unit was draining , drain pump making loud unsual noise. quoted cx for inlet valves, drain pump and hose extension. cx paid for service call."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23456
Carl A.
Job Details: 10/06/2023
"cx complaint of unit making noise while in wash and spin cycle,checked unit to find the following error codes F7E4,F7E9 checked under side of unit to find that the screw that tighens to drive shaft had backed itself off causeing the error codes and making noise,tigethen screw to shaft tested and calibrated unit works as designed"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Virginia Beach, VA 23456
Carl A.
Job Details: 10/06/2023
replaced all parts tested and calibrated unit works as designed
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Glenn Dale, MD 20769
Sherwood
Job Details: 10/06/2023
cx complaint filter reset no working. installed new filter and reset was good. advised cx to run 2 to 3 gallons through filter. repair complete
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ16
Near Arlington, VA 22207
Lloyd B.
Job Details: 10/06/2023
Cx complained of frost in the freezer. Inspected the unit and found that there was a gap at the top of the freezer letting in air. Applied heat to the area and the gap closed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Crownsville, MD 21032
David J.
Job Details: 10/06/2023
"Customer complaint ice forming inside of freezer compartment on ceiling, arrive today and verified complaint found on left side ceiling of freezer icicles are forming inspected unit and found gasket on left of freezer door is not sealing properly inspected door and found top of door to have slight bow causing gasket to not sealordering door for return visit explained to customer to give us a call and inspect door when it arrives; ordrng 1 LW10803965 (Stainless FC door) and 1 W11178521 (Name plate)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Mineral, VA 23117
Thomas B.
Job Details: 10/06/2023
Cx complaint unit is not working properly inspected unit removed and replaced the control tested and inspected for proper use unit now functions Normally
We serviced a
AMANA RANGE
Model ACR4503SFB7
Near Herndon, VA 20170
Richard B.
Job Details: 10/06/2023
"Unit has bug infestation. SD pic of replaced control with bug poo on circuit board . Called office , Told to discard board due to being infested, New board in unit working as designed. Advised CX this will happen again if bug issue is not addressed , Needs fumigator . Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near York, PA 17404
Sal R.
Job Details: 10/06/2023
"Per the previouse tech, I was abel to access and replace the damper. UNit test good."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS02
Near Dumfries, VA 22026
Tanner B.
Job Details: 10/06/2023
"Installed new mag and inverter , powered unit up and tested. when inverter engaged i heared it blow, giving f1e6 error .. need to reorder inverter and mag; ordrng 1 w11325604 (inverter) and 1 w11346197 (mag)"
We serviced a
WHIRLPOOL OVEN
Model WFG374LVS1
Near Arlington, VA 22207
Lloyd B.
Job Details: 10/06/2023
Cx complained of heating issues. Inspectd the unit and found it heated to 350 degrees with no issues. Cx wanted it tested at 425 where she bakes. Put it on 425 and it heated to temp also cycling correctly. So far unit operating as designed. Job complete
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Manakin-Sabot, VA 23103
Thomas B.
Job Details: 10/06/2023
Cx complaint unit is not working properly inspected unit found unit is making ice but not in a timely manner noticed the resivor keeps filling and doesn't seem to realize the tank is full of water eventually it does but took over 5 mins of filling and overfilling tray cx states he hears the water running more often and hears the draining. Ordering recirculation pump to fix this issue qouted 411.22 cx paid in full By CC; ordrng 1 W11542867 (Recirculation pump)
We serviced a
AMANA DISHWASHER
Model ADB1500AWS
Near Upper Marlboro, MD 20774
Leon
Job Details: 10/06/2023
Replace door lock and Tested the unit and the door still didn't open. I'm seeing that the actual door handle had a small crack. That wasn't allowing you to open it up. Ordering doorhandle; ordrng 1 W10862259 (Door handle)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Seaford, DE 19973
Michael E.
Job Details: 10/06/2023
Replaced inrterlock assembly as per previous diagnosis. 2 of the switches on the new assembly had too large of connection points for the wires that connected to them so i transfered those 2 switches over from the original assembly. Tested unit and it is now working proeprly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Point Harbor, NC 27964
Austin D.
Job Details: 10/06/2023
"cx complaint the unit is very noisy. checked the uitn and no error codes stored. checked underneath and found a ton of oil leaking from the gearcase all on to the motor, pulley, shield, etc. so much oil that the nut on the pulley was able to back out half way. this is causing a terrible noise. replaced the clutch to help with the time being but to properly repair the unit the unit needs a new gearcase to resovle the issue. will return once the parts come in. did not do the motor or belt at this time since i did not want the new parrts to be contamintatedby the oil leaking from the gearcase, will do all parts at once after it has been approved.; ordrng 1 W11454734 (gearcase) and 1 W10913953 (actuator) and 1 W11395618 (cap) and 1 WPW10427633 (pulley shield) and 1 W10721967 (drive pulley) and 1 W10528947 (hub)"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Alexandria, VA 22302
Davonte
Job Details: 10/06/2023
"cx complained unit wasnt draining, confirmed cx complaint after inspecting the unit. checked drain hose, and drain hose was clogged with lent and other debri. after cleaning out drain house and pump. ran test cycle and unit drained as should. cx paid for service call"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Portsmouth, VA 23703
Lucas R.
Job Details: 10/06/2023
"cx complaint LF element not working, checked unit found spring clip seperated from knob, not allowing knob to grip switch, please ship knob directly to cx.; ordrng 1 W11517331 (knob (ship to cx))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Elizabeth City, NC 27909
Branden R.
Job Details: 10/06/2023
"cx complaint drawer wont fit inside of unit , checked and found knob that holds left side of drawer up not properly alined . uninstalled and readjusted knob tested and draw now fits inside of unit with no problems of it falling down . unit is running as designed ."