We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Triangle, VA 22172
Tanner B.
Job Details: 06/08/2022
"7733830883 from WPL... FC Evap not deforsting. cleared ice and checked heater , fan , thermisitor and thermisitor at control .. heater 87.5 ohms , thermisitor 4k ohms at control and 5.5kohms at control .. Found the return line kinked to evap, sent wpl techline pic and they are sending it for review .. Job completge"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Bethel, NC 27812
Ronnie B.
Job Details: 06/08/2022
"removed and replaced control, calibrated, tested, washer is wrking as designed. removed and repalced timer, tested, dryer is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/08/2022
"cx complaint excessive vibration, checked unit found flooring between hallway and laundry closet uneven, making leveling difficult, adjusted feet to best of my ability, advised cx to always us bulky cycle when washing large items such as sheets, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Washington, DC 20010
Mitchell H.
Job Details: 06/08/2022
installed new cover for dispenser and unit is now good and working as desinged. job completed. called office and got all confusion taken care of. the cx actually gets a refund for this as the original parts SF ordered were more expensive than the part needed. spoke with HM and should be all good from here. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Warsaw, VA 22572
Gill G.
Job Details: 06/08/2022
verified cx complaint of condensation buildup in fresh food section. found condensation on top side of liner due to air penetration coming from upper left side of door gasket. gasket was not sealing to cabinet on a 8 inch section. leveled unit. heated gasket and reshaped. door gasket is now sealing to cabinet. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Bethel, NC 27812
Ronnie B.
Job Details: 06/08/2022
"removed and replaced control, calibrated, tested, washer is wrking as designed. removed and repalced timer, tested, dryer is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/08/2022
"cx complaint excessive vibration, checked unit found flooring between hallway and laundry closet uneven, making leveling difficult, adjusted feet to best of my ability, advised cx to always us bulky cycle when washing large items such as sheets, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Washington, DC 20010
Mitchell H.
Job Details: 06/08/2022
installed new cover for dispenser and unit is now good and working as desinged. job completed. called office and got all confusion taken care of. the cx actually gets a refund for this as the original parts SF ordered were more expensive than the part needed. spoke with HM and should be all good from here. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Warsaw, VA 22572
Gill G.
Job Details: 06/08/2022
verified cx complaint of condensation buildup in fresh food section. found condensation on top side of liner due to air penetration coming from upper left side of door gasket. gasket was not sealing to cabinet on a 8 inch section. leveled unit. heated gasket and reshaped. door gasket is now sealing to cabinet. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Williamston, NC 27892
Ronnie B.
Job Details: 06/08/2022
cx complaint of unit shuts down every 10 seconds or so. upon arrival can confirm unit is shutting down every few seconds. unplugged p8 and unit began running normally except for fans. checked resistance and both fans are way out of range. ordering fans and both controls due to electrical issues.; ordrng 1 W11314192 (evap fan) and 1 W11556911 (ui) and 1 W11334745 (ice box fan) and 1 W11556912 (control)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Lanexa, VA 23089
Lucas R.
Job Details: 06/08/2022
"cx complaint door not sealing, checked unit found gap between gasket and cabinet, heated, gasket, verrified seal, also advised cx to keep items on shelves from blockind door shelves from closing, unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Henrico, VA 23228
Chris B.
Job Details: 06/08/2022
when plugged this is a duplucate ticket part is on order closing ticket unit still needs control
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/08/2022
none of the cook top burners igniting when knob is switched on but tested no clickinig when set to ignite on any of the burners no arching checked caps no change; ordrng 1 WPW10475149 (module) and 1 W10819916 (burner caps) and 1 W11561436 (harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Williamston, NC 27892
Ronnie B.
Job Details: 06/08/2022
cx complaint of unit shuts down every 10 seconds or so. upon arrival can confirm unit is shutting down every few seconds. unplugged p8 and unit began running normally except for fans. checked resistance and both fans are way out of range. ordering fans and both controls due to electrical issues.; ordrng 1 W11314192 (evap fan) and 1 W11556911 (ui) and 1 W11334745 (ice box fan) and 1 W11556912 (control)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Lanexa, VA 23089
Lucas R.
Job Details: 06/08/2022
"cx complaint door not sealing, checked unit found gap between gasket and cabinet, heated, gasket, verrified seal, also advised cx to keep items on shelves from blockind door shelves from closing, unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Henrico, VA 23228
Chris B.
Job Details: 06/08/2022
when plugged this is a duplucate ticket part is on order closing ticket unit still needs control
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Round Hill, VA 20141
Ezra M.
Job Details: 06/08/2022
"replaced doors, leveled unit as much as I could, cust stated ice maker not making ice. ice maker stuck mid cycle, ordering ice maker and right door gasket, will keep valve on ticket for next visit.; ordrng 1 W10889233 (icemaker) and 1 W10830046 (gasket-fip)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Williamston, NC 27892
Ronnie B.
Job Details: 06/08/2022
"removed and repalced control, ui and drain hose. calibrated, tested, ui is not responding to touch, wont turn on but tst light is good. removed new ui and re-installed old ui, unit powered up. was able to calibrate and test. calibrated good failed test and popped same code f7-e1. called techline to document s/r 7733635978; unit sent up for review.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model MVWB965HW0
Near Huntingtown, MD 20639
Robert A.
Job Details: 06/08/2022
"I came to install the ordered parts. As I took the old agitator off of the unit I found that the core of the agitator was seized to the gearcase shaft. I used a hole saw to remove as much of the washplate core as I could. However the metal part was still stuck to the gearcase shaft, I used a short 3lb hammer to try and knock it loose as instructed by MA. That did not work either. The unit is going to need a new outer tub and inner basket to resolve the issue because the gearcase and washplate's metal core are not seperating. I called techline to document the issue, I'm ordering the parts for the return visit.sr7733838452; ordrng 1 W11208267 (basket) and 1 W10704196 (tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richmond, VA 23227
Chris B.
Job Details: 06/08/2022
cx complaint unit will frost up around ice bin and im inspected unit confirmed cx complaint found ice door flap not clossing all the way and air is getting into unit around im creating frost replaced ice door flap tested unit working as desighned
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Haymarket, VA 20169
Daniel J.
Job Details: 06/08/2022
none of the cook top burners igniting when knob is switched on but tested no clickinig when set to ignite on any of the burners no arching checked caps no change; ordrng 1 WPW10475149 (module) and 1 W10819916 (burner caps) and 1 W11561436 (harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Williamston, NC 27892
Ronnie B.
Job Details: 06/08/2022
"removed and repalced control, ui and drain hose. calibrated, tested, ui is not responding to touch, wont turn on but tst light is good. removed new ui and re-installed old ui, unit powered up. was able to calibrate and test. calibrated good failed test and popped same code f7-e1. called techline to document s/r 7733635978; unit sent up for review.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model MVWB965HW0
Near Huntingtown, MD 20639
Robert A.
Job Details: 06/08/2022
"I came to install the ordered parts. As I took the old agitator off of the unit I found that the core of the agitator was seized to the gearcase shaft. I used a hole saw to remove as much of the washplate core as I could. However the metal part was still stuck to the gearcase shaft, I used a short 3lb hammer to try and knock it loose as instructed by MA. That did not work either. The unit is going to need a new outer tub and inner basket to resolve the issue because the gearcase and washplate's metal core are not seperating. I called techline to document the issue, I'm ordering the parts for the return visit.sr7733838452; ordrng 1 W11208267 (basket) and 1 W10704196 (tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richmond, VA 23227
Chris B.
Job Details: 06/08/2022
cx complaint unit will frost up around ice bin and im inspected unit confirmed cx complaint found ice door flap not clossing all the way and air is getting into unit around im creating frost replaced ice door flap tested unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Round Hill, VA 20141
Ezra M.
Job Details: 06/08/2022
"replaced doors, leveled unit as much as I could, cust stated ice maker not making ice. ice maker stuck mid cycle, ordering ice maker and right door gasket, will keep valve on ticket for next visit.; ordrng 1 W10889233 (icemaker) and 1 W10830046 (gasket-fip)"
We serviced a
WHIRLPOOL OVEN
Model KDRP463LSS07
Near Glen Rock, PA 17327
Drew B.
Job Details: 06/08/2022
cx complaint that unit is not powering on the lower internal oven no lights or anything working on the internal oven.... i found the cooktop to be working being gas and it clicks and starts up no issues... when checking.. wp4451042 nd wpw10116549 bring back both and charge for only one needed. and spoke to MA aobut it collectyed 120.00 and; ordrng 1 wp4451042 (fuse) and 1 wpw10116549 (fuse)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Baltimore, MD 21209
Justin S.
Job Details: 06/08/2022
"the unit was still active when i arrived. found the compressor is pulling .7aac. when pierced the unit had a good charge of refrigerant in it. replaced the compressor and vacuummed down the system. filled and checked for leaks. the unit i snow cooling good. the unit i snow good; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"
We serviced a
WHIRLPOOL ICE MAKER
Model KFXS25RYMS4
Near Glen Allen, VA 23059
Joseph D.
Job Details: 06/08/2022
ililcoolj@aol.comreplaced failed valve and unit now filling properly.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW
Near Washington, DC 20007
Mitchell H.
Job Details: 06/08/2022
cx complaint unit has shut off mid cycle before. inspected unit and found no erros saved. ran cycle and unit was working fine and sensed good and cooled down as it should unit seems to be working fine. cx said she did have a small load which could make dryer thik it was empty. job completed.
We serviced a
WHIRLPOOL OVEN
Model KDRP463LSS07
Near Glen Rock, PA 17327
Drew B.
Job Details: 06/08/2022
cx complaint that unit is not powering on the lower internal oven no lights or anything working on the internal oven.... i found the cooktop to be working being gas and it clicks and starts up no issues... when checking.. wp4451042 nd wpw10116549 bring back both and charge for only one needed. and spoke to MA aobut it collectyed 120.00 and; ordrng 1 wp4451042 (fuse) and 1 wpw10116549 (fuse)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Baltimore, MD 21209
Justin S.
Job Details: 06/08/2022
"the unit was still active when i arrived. found the compressor is pulling .7aac. when pierced the unit had a good charge of refrigerant in it. replaced the compressor and vacuummed down the system. filled and checked for leaks. the unit i snow cooling good. the unit i snow good; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"
We serviced a
WHIRLPOOL ICE MAKER
Model KFXS25RYMS4
Near Glen Allen, VA 23059
Joseph D.
Job Details: 06/08/2022
ililcoolj@aol.comreplaced failed valve and unit now filling properly.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW
Near Washington, DC 20007
Mitchell H.
Job Details: 06/08/2022
cx complaint unit has shut off mid cycle before. inspected unit and found no erros saved. ran cycle and unit was working fine and sensed good and cooled down as it should unit seems to be working fine. cx said she did have a small load which could make dryer thik it was empty. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Williamston, NC 27892
Ronnie B.
Job Details: 06/08/2022
"removed and replaced ice door, container cover, mounting plate, motor box. auger motor not needed and ice maker ordered had ice door in box. tested ice maker and ice maker completed harvest and found home position. performed fill and very little water came into ice maker. removed filter and found it to be clogged, tested fill again and ice maker completed fill properly. unit is working as designed. advised cx to replace filter every 6 months. also advised not to over fill fc as there are items in the way causing fc door to not seal properly. cx agreed."
We serviced a
WHIRLPOOL FREEZER
Model WZC3122DW01
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 06/08/2022
"Cx complaint unit is not working properly inspected unit removed and replaced the lock, hook, and key per whirlpool techline SR 7733839664 door does lock however I can move hook with finger to unlock doesn't seem to lock into a position ordering parts per whirlpool; ordrng 1 W10664016 (lock-door) and 1 W10838052 (key-door) and 1 W10714897 (hook)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Waynesboro, VA 22980
Kyle A.
Job Details: 06/08/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Gaithersburg, MD 20879
Julian H.
Job Details: 06/08/2022
"CX complaint about unit making a bad sound and not spinning inspected on test mode errors f0e5 overload f0e2 suds erased errors and went to auto agitates fine but when it went to spin made a clutch sound skipping gears went to the bottom found nut loose itself belt is stretch put loctite on nut and tested again clutch keep making sound ordering belt ,clutch, motor PLEASE ALSO EMAIL CX TIME FRAME; ordrng 1 W11497303 (motor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Williamston, NC 27892
Ronnie B.
Job Details: 06/08/2022
"removed and replaced ice door, container cover, mounting plate, motor box. auger motor not needed and ice maker ordered had ice door in box. tested ice maker and ice maker completed harvest and found home position. performed fill and very little water came into ice maker. removed filter and found it to be clogged, tested fill again and ice maker completed fill properly. unit is working as designed. advised cx to replace filter every 6 months. also advised not to over fill fc as there are items in the way causing fc door to not seal properly. cx agreed."
We serviced a
WHIRLPOOL FREEZER
Model WZC3122DW01
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 06/08/2022
"Cx complaint unit is not working properly inspected unit removed and replaced the lock, hook, and key per whirlpool techline SR 7733839664 door does lock however I can move hook with finger to unlock doesn't seem to lock into a position ordering parts per whirlpool; ordrng 1 W10664016 (lock-door) and 1 W10838052 (key-door) and 1 W10714897 (hook)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Waynesboro, VA 22980
Kyle A.
Job Details: 06/08/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Gaithersburg, MD 20879
Julian H.
Job Details: 06/08/2022
"CX complaint about unit making a bad sound and not spinning inspected on test mode errors f0e5 overload f0e2 suds erased errors and went to auto agitates fine but when it went to spin made a clutch sound skipping gears went to the bottom found nut loose itself belt is stretch put loctite on nut and tested again clutch keep making sound ordering belt ,clutch, motor PLEASE ALSO EMAIL CX TIME FRAME; ordrng 1 W11497303 (motor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ09
Near Chestertown, MD 21620
Alexander W.
Job Details: 06/08/2022
"CX stated unit smells like moth balls tested inspected and verified cx complaint. found diffuser and control box defective replaced with pre-id parts tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Hampton, VA 23664
Carl A.
Job Details: 06/08/2022
replaced al parts tested unit works as desinged
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/08/2022
"installed both door per previous, slight wavy in left door noted, cx to decide if wants replaced"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Brooklyn Park, MD 21225
Eric W.
Job Details: 06/08/2022
cx complant of unit not dispencing ice inspected unit found the geat at bottom of ice bucket skipping found ice under the bottom plunger causing the plunger not to move up alll the way causing skipping removed ice and tested unit now working propelry
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ09
Near Chestertown, MD 21620
Alexander W.
Job Details: 06/08/2022
"CX stated unit smells like moth balls tested inspected and verified cx complaint. found diffuser and control box defective replaced with pre-id parts tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Hampton, VA 23664
Carl A.
Job Details: 06/08/2022
replaced al parts tested unit works as desinged
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/08/2022
"installed both door per previous, slight wavy in left door noted, cx to decide if wants replaced"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Brooklyn Park, MD 21225
Eric W.
Job Details: 06/08/2022
cx complant of unit not dispencing ice inspected unit found the geat at bottom of ice bucket skipping found ice under the bottom plunger causing the plunger not to move up alll the way causing skipping removed ice and tested unit now working propelry
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Red Lion, PA 17356
Bernard M.
Job Details: 06/08/2022
"Replaced both parts per previous tech and after recalibration, the drain pump ran constantly. Powered off unit and it still ran. Contacted TL and went through necessary checks and Travis suggested replacing clutch and slider due to the F7E4 error code re-appearing. Ordering parts, once parts are in contact cx to reschedule 7733837439; ordrng 1 W10754448 (slider) and 1 W10734521 (clutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXW01
Near Norfolk, VA 23502
Carl A.
Job Details: 06/08/2022
replaced harness tested unit works as designed collected labor
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Millsboro, DE 19966
Michael E.
Job Details: 06/08/2022
CX complaint: too warm in freezer. Tested and verified complaiont. This unit is not meant for exterior use but is in a garage and is not able to keep proper temps at summer exterior temps. Unit is working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near White Marsh, MD 21162
Milton J.
Job Details: 06/08/2022
Appointment for new heater as SP. Installed new Heater and tested. Unit functioning properly. -MJrob
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Red Lion, PA 17356
Bernard M.
Job Details: 06/08/2022
"Replaced both parts per previous tech and after recalibration, the drain pump ran constantly. Powered off unit and it still ran. Contacted TL and went through necessary checks and Travis suggested replacing clutch and slider due to the F7E4 error code re-appearing. Ordering parts, once parts are in contact cx to reschedule 7733837439; ordrng 1 W10754448 (slider) and 1 W10734521 (clutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXW01
Near Norfolk, VA 23502
Carl A.
Job Details: 06/08/2022
replaced harness tested unit works as designed collected labor
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Millsboro, DE 19966
Michael E.
Job Details: 06/08/2022
CX complaint: too warm in freezer. Tested and verified complaiont. This unit is not meant for exterior use but is in a garage and is not able to keep proper temps at summer exterior temps. Unit is working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near White Marsh, MD 21162
Milton J.
Job Details: 06/08/2022
Appointment for new heater as SP. Installed new Heater and tested. Unit functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Hagerstown, MD 21742
Danny R.
Job Details: 06/08/2022
unit is not defrosting will need control and harness for defrost its frozen over; ordrng 1 W11546681 (harness) and 1 W11546690 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Bowie, MD 20720
Shane B.
Job Details: 06/08/2022
"cx complaint is the unit not cooling at all. when i arrived unit was off. turned unit on and let it run for a while. unit did not cool at all. no frost pattern. compressor is pulling .38amps. unit has SS issue. parts are covered by 10 year warrently. ordering compressor and evap. schedule with SS tech when parts are available. cx paid service call and i explained SS labor starts at 350 and depends on how many parts are needed, told her SS tech will decide labor when they return.; ordrng 1 W11459354 (evaporator) and 1 W10507884 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM03
Near Parkville, MD 21234
Keith H.
Job Details: 06/08/2022
cx says he needs another day to have service done .. hes currently having work done in kitchen and i dont have access to unit;
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Ellicott City, MD 21042
Justin S.
Job Details: 06/08/2022
cx says the unit runs constantly. they say the unit hasnt shut off the fan to the refrigerator in a few weeks but they havent had any cooling issues. the unit is making ice. all the door gaskets are sealing good and cx says they havent had any issues with condensation or frost. test 1 and 2 in diagnostics pass. test 3 both evaporator fans sound good. test 39 passed. the only issue i see is the freezer is packed with food. informed the cx they need space for air movement in the freezer. refrigerator temp 3deg higher than set.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Hagerstown, MD 21742
Danny R.
Job Details: 06/08/2022
unit is not defrosting will need control and harness for defrost its frozen over; ordrng 1 W11546681 (harness) and 1 W11546690 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Bowie, MD 20720
Shane B.
Job Details: 06/08/2022
"cx complaint is the unit not cooling at all. when i arrived unit was off. turned unit on and let it run for a while. unit did not cool at all. no frost pattern. compressor is pulling .38amps. unit has SS issue. parts are covered by 10 year warrently. ordering compressor and evap. schedule with SS tech when parts are available. cx paid service call and i explained SS labor starts at 350 and depends on how many parts are needed, told her SS tech will decide labor when they return.; ordrng 1 W11459354 (evaporator) and 1 W10507884 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM03
Near Parkville, MD 21234
Keith H.
Job Details: 06/08/2022
cx says he needs another day to have service done .. hes currently having work done in kitchen and i dont have access to unit;
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Ellicott City, MD 21042
Justin S.
Job Details: 06/08/2022
cx says the unit runs constantly. they say the unit hasnt shut off the fan to the refrigerator in a few weeks but they havent had any cooling issues. the unit is making ice. all the door gaskets are sealing good and cx says they havent had any issues with condensation or frost. test 1 and 2 in diagnostics pass. test 3 both evaporator fans sound good. test 39 passed. the only issue i see is the freezer is packed with food. informed the cx they need space for air movement in the freezer. refrigerator temp 3deg higher than set.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Providence Township, PA 17560
Justin L.
Job Details: 06/08/2022
cx complaint handles not tight. was able to access unit and tighten handles unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW8540BW1
Near Virginia Beach, VA 23462
Carl A.
Job Details: 06/08/2022
"cx complaint of unit not working checked unit to find the following error code DU door lock ,ohmed out door lock to find open ordering parts needed for repairs; ordrng 1 WPW10619844 (latch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Henrico, VA 23231
John P.
Job Details: 06/08/2022
"CX complaint unit stopped cooling checked unit found pressure not in range appears unit had blockage in drier, replaced drier pressure tested to 110 for 15 mins no change. Vacuumed charged, ff evap pressure 18 psi, 6 psi freezer. Temps started to drop, found wire in overhead compartment disconnected for LEDs in top of unit, seated wire connectors LEDs came one, tested working as designed.; ordrng 1 Wpw10143759 (Drier uv), used 1 Wpw10143759 (Drier uv) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near College Park, MD 20740
Israel R.
Job Details: 06/08/2022
Customer complaint unit is not cooling the refrigerator. I tested temps and freezer is 1 degrees set to 3. I tested the refrigerator and is reading 44 set to two. i raised the refrigerator to 3. This will help removed humidity. Tested the damper and the damper door is really loud. The door may have gotten stuck. Ordering damper.; ordrng 1 WPW10594330 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Providence Township, PA 17560
Justin L.
Job Details: 06/08/2022
cx complaint handles not tight. was able to access unit and tighten handles unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW8540BW1
Near Virginia Beach, VA 23462
Carl A.
Job Details: 06/08/2022
"cx complaint of unit not working checked unit to find the following error code DU door lock ,ohmed out door lock to find open ordering parts needed for repairs; ordrng 1 WPW10619844 (latch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Henrico, VA 23231
John P.
Job Details: 06/08/2022
"CX complaint unit stopped cooling checked unit found pressure not in range appears unit had blockage in drier, replaced drier pressure tested to 110 for 15 mins no change. Vacuumed charged, ff evap pressure 18 psi, 6 psi freezer. Temps started to drop, found wire in overhead compartment disconnected for LEDs in top of unit, seated wire connectors LEDs came one, tested working as designed.; ordrng 1 Wpw10143759 (Drier uv), used 1 Wpw10143759 (Drier uv) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near College Park, MD 20740
Israel R.
Job Details: 06/08/2022
Customer complaint unit is not cooling the refrigerator. I tested temps and freezer is 1 degrees set to 3. I tested the refrigerator and is reading 44 set to two. i raised the refrigerator to 3. This will help removed humidity. Tested the damper and the damper door is really loud. The door may have gotten stuck. Ordering damper.; ordrng 1 WPW10594330 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS01
Near Adamstown, MD 21710
Ricky E.
Job Details: 06/08/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Bowie, MD 20721
Shane B.
Job Details: 06/08/2022
i called the cx because i was running ahead of schedule. she said no one would be home until after 3pm and asked if we could reschedule for another day. i scheduled her for 6/10. cx needs a PM appointment. she said anytime after 3pm works for her.; schdld next appmnt for 6/10 FRI pm
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Baltimore, MD 21229
Shane M.
Job Details: 06/08/2022
installed all parts. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hanover, MD 21076
Kevin P.
Job Details: 06/08/2022
"unit is in warranty per sb web. cx complaint unit ios loud as its draining found cx is concerned by how loud the water is splashing in the stand pipe as the unit drains. explained to cx this is normal and nothing that is controlled by the unit it simply discharges the water, cx also said she had a small puddle formed under the right front foot of the unit. i can see residue where it appears to have water stained about a 3' round circle on the pan under the foot but no trace ofwater staining from anything leaking. advised cx to keep an eye on it and if leak becomes persistent or more significant to call back in. job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS01
Near Adamstown, MD 21710
Ricky E.
Job Details: 06/08/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Bowie, MD 20721
Shane B.
Job Details: 06/08/2022
i called the cx because i was running ahead of schedule. she said no one would be home until after 3pm and asked if we could reschedule for another day. i scheduled her for 6/10. cx needs a PM appointment. she said anytime after 3pm works for her.; schdld next appmnt for 6/10 FRI pm
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Baltimore, MD 21229
Shane M.
Job Details: 06/08/2022
installed all parts. unit working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hanover, MD 21076
Kevin P.
Job Details: 06/08/2022
"unit is in warranty per sb web. cx complaint unit ios loud as its draining found cx is concerned by how loud the water is splashing in the stand pipe as the unit drains. explained to cx this is normal and nothing that is controlled by the unit it simply discharges the water, cx also said she had a small puddle formed under the right front foot of the unit. i can see residue where it appears to have water stained about a 3' round circle on the pan under the foot but no trace ofwater staining from anything leaking. advised cx to keep an eye on it and if leak becomes persistent or more significant to call back in. job complete."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ3
Near Hagerstown, MD 21742
Danny R.
Job Details: 06/08/2022
cx called his wife didnt know about labor charge and cancelled didnt wate to pay labor and diag
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HW06
Near Falling Waters, WV 25419
Danny R.
Job Details: 06/08/2022
jnit had losoe conection on contrl not sending volts intermitoon to high side . adjusted that and did power test onunit with tech line unit is in factory stadords
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Springfield, VA 22153
Demonte S.
Job Details: 06/08/2022
Installed the Mullion. Tested the Door. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Greenville, NC 27834
Ronnie B.
Job Details: 06/08/2022
"removed and replaced control, allowed 3 mins for data to transfer to control from ui. removed and replaced water valve assy, removed and replaced console, new console damaged on right hand corner. leaving new board on unit so that unit will function. when attemtpting to get board to transfer mod ser information it will not transfer. called techline to document, s/r 7733831453 recommended to leave old ui on unit. installed old ui, cailbrated, tested, unit is working as designed."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ3
Near Hagerstown, MD 21742
Danny R.
Job Details: 06/08/2022
cx called his wife didnt know about labor charge and cancelled didnt wate to pay labor and diag
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HW06
Near Falling Waters, WV 25419
Danny R.
Job Details: 06/08/2022
jnit had losoe conection on contrl not sending volts intermitoon to high side . adjusted that and did power test onunit with tech line unit is in factory stadords
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Springfield, VA 22153
Demonte S.
Job Details: 06/08/2022
Installed the Mullion. Tested the Door. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Greenville, NC 27834
Ronnie B.
Job Details: 06/08/2022
"removed and replaced control, allowed 3 mins for data to transfer to control from ui. removed and replaced water valve assy, removed and replaced console, new console damaged on right hand corner. leaving new board on unit so that unit will function. when attemtpting to get board to transfer mod ser information it will not transfer. called techline to document, s/r 7733831453 recommended to leave old ui on unit. installed old ui, cailbrated, tested, unit is working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Shepherdstown, WV 25443
Danny R.
Job Details: 06/08/2022
unit isnt defrosting again parts re coverd under 12 month warenty labor and diag arent; ordrng 1 W11496886 (control) and 1 W11181209 (harness evap)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS02
Near West Springfield, VA 22152
Lloyd B.
Job Details: 06/08/2022
Cx complained the unit did not operate. Installed new mag and inverter and tested and it still has the inverter error. Unit needs new appliance manager; ordrng 1 W11325603 (appliance manager)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Norfolk, VA 23503
Carl A.
Job Details: 06/08/2022
"cx complaint of unit not making ice checked,unit to find that icemaker failed internaly,replaced icemaker tested unit works as designed"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Baltimore, MD 21212
Keith H.
Job Details: 06/08/2022
installed control tested and calibrated unit is working now
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Shepherdstown, WV 25443
Danny R.
Job Details: 06/08/2022
unit isnt defrosting again parts re coverd under 12 month warenty labor and diag arent; ordrng 1 W11496886 (control) and 1 W11181209 (harness evap)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS02
Near West Springfield, VA 22152
Lloyd B.
Job Details: 06/08/2022
Cx complained the unit did not operate. Installed new mag and inverter and tested and it still has the inverter error. Unit needs new appliance manager; ordrng 1 W11325603 (appliance manager)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Norfolk, VA 23503
Carl A.
Job Details: 06/08/2022
"cx complaint of unit not making ice checked,unit to find that icemaker failed internaly,replaced icemaker tested unit works as designed"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Baltimore, MD 21212
Keith H.
Job Details: 06/08/2022
installed control tested and calibrated unit is working now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Kearneysville, WV 25430
Danny R.
Job Details: 06/08/2022
had to cancell and resch with offcie; saved tckt
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Lanham, MD 20706
Alexander D.
Job Details: 06/08/2022
"cx complaint oven doesnt seem to get hot enough, oven light not working and cx wants door glass cleaned. advised bulb and door cleaning is not covered. cx said she will order bulb on her own but wants door cleaned. took door apart for cx to clean glass and reassembled door. found bake element is heating but its warped like its about to blow out. temp sensor ohms out good. ordering bake element. quoted 120.00 service call for taking door apart to be cleaned, paid in full with check#414. element in stock, scheduled return visit for 6/13; ordrng 1 W10779716 (bake element)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Falls Church, VA 22041
Lloyd B.
Job Details: 06/08/2022
Cx complained of things freezing in the rc and of a noise. Inspected the unit and found that it is 0 degrees in the fc and 30 degrees in the rc on the recommended setting. Explained air circulation and loading. Unit needs new sensor and control; ordrng 1 W11613574 (control) and 1 WPW10384183 (thermistor) and 1 W11441783 (harness)