Service History 134 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADM2

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/13/2023

"Cx complaint water collects in the tub every few days, one time the dw leaked during cycle.Cx had a video of the water found in the tub, and it looks to me clean water. Tested the inletvalve sevaral times and it worked ok, no leaks. Foud also clogged sink drain, and water overflowing from the disposer. The unit has a good drain loop. Turned dw water supply off, the cx is monotoring to see if water collects in the tub anyway. If no water is found in the tub for the next few days, the vx will call to have the inlet valve replaced. Quoted inlet valve (WPW10327249) replacement $297.77 with $110 labor. Collected $120; ordrng 1 WPW10327249 (inlet valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Rockville, MD 20853

Davonte

Job Details: 10/13/2023

"cx complained console was unrepsonsive. comfirmed cx complaint. after pressing the buttons on console unit wouldnt go into a wash cycle. replaced console ,tested unit and now working as should"

We serviced a

WHIRLPOOL RANGE

Model JGRP536WP01

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/13/2023

"Cx complaint when a burnor is set low on simmer, the other burners spark.Tested all burner, found them working properly. Seems lice the cxs ets the burner on simmmer but too low (flame almost off), and the stem is rotated in ignition position, makeng al the igniters sparking. Advised cx that this is normal, and instructed it on how properly set the burner on simmer. Part not needed. Called office and asked to submit refund for $223.05"

We serviced a

MAYTAG WASHER

Model MEDB835DC

Near Bethany Beach, DE 19930

Michael E.

Job Details: 10/13/2023

CX complaint: long dry times and clothes wrinkled after cycle. Tested and verified complaint. Unit failed air flow test in the yellow using and electronic air flow tester. I informed CX of this and advised CX to have venting cleaned out or replaced. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2CHQXKQ05

Near Edenton, NC 27932

Austin D.

Job Details: 10/13/2023

"cx complaint the unit is not making ice. checked the unit and found that the temps were cold enough to make ice. found that the ice maker is not moving when jumped out. jumped out water valve and it fllled. therfore, the unit needs a new ice maker to resolve the issue. also i heard the condenser fan motor intermittenly rattling. unit needs a new condenser fan motor and blade to resolve the issue. will return once the parts come in.; ordrng 1 4317943 (ice maker) and 1 W10124096 (condenser fan motor) and 1 WP2190685 (fan blade)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Edenton, NC 27932

Austin D.

Job Details: 10/13/2023

came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. tested operation. unit is good to go with no issues occuring.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Edenton, NC 27932

Austin D.

Job Details: 10/13/2023

"cx complaint the unit is not spinning without making a bunch of noise. checked the unit and found a worn out hub, belt marks on the pulley, and a weak suspension. replaced all parts that were needed and put the unit back together. calibrated/tested the unit . unit is running as designed.; ordrng 1 w11239857 (belt ar vs) and 1 w10721967 (cam ar vs), used 1 w11239857 (belt ar vs), and 1 w10721967 (cam ar vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Goochland, VA 23063

Kyle A.

Job Details: 10/13/2023

Cx complaint of unit not washing. Did confirm and found start stuck depressed behind fascia do to control not being mounted properly. Remount control and cleaned inlet screen. Unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, VA 23294

Joseph D.

Job Details: 10/13/2023

found unit not defrosting due to loose wire on heater harness replaced and unit now he properly no other issues detected working as designs

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near California, MD 20619

David J.

Job Details: 10/13/2023

Customer complaints moisture has started reappearing on top of freezer door gasket arrived today and verified complaints. Found secondary gasket had pulled from behind causing moisture to reappear ordering heater and secondary gaskets for return visit and will change settings in control for Moulian will return when all parts arrive. ; ordrng 1 W10806457 (Mulian heater) and 2 W11159728 (Secondary gasket)s

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS01

Near Crozier, VA 23039

Kyle A.

Job Details: 10/13/2023

Units recirculating pump had failed. Replaced pump and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00

Near Randallstown, MD 21133

Shane M.

Job Details: 10/13/2023

"installed new door. cx complaint the rc isnt cooling properly. found evap fan not running. ordering evap fan, blade, harness, & just in case. damper.; ordrng 1 WPW10464673 (evap fan) and 1 WPW10487766 (harness) and 1 WP2163777 (blade) and 1 W11087463 (damper)"

We serviced a

AMANA WASHER

Model NED4500VQ0

Near Baltimore, MD 21212

Dustin F.

Job Details: 10/13/2023

"replaced door switch. tested unit, unit having issues with long dry times. confirmed CX has vent issues with TY card. CX getting vent looked at."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Alexandria, VA 22304

Lloyd B.

Job Details: 10/13/2023

Cx complained the upper rack was coming off. Inspected the unit and found the wheel on the adjuster is broken. Installed new adjuster and tested and it now operates as designed. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN406ESS00

Near North Potomac, MD 20878

Julian H.

Job Details: 10/13/2023

CX complaint about unit stopped cooling for couple days after last visit tested temperatures on arrival FC3* RC34*checked pressures low side -10 high side 80 called TL Andrew pressures seem odd to him but have me check temps within last 6hrs on unit & are within average agreed that sealed sys is working perfectly found that as soon as I hang up inverter started to flash 2 blinking lights called TL again found issue with main control not sending signal to inverter cutting down compressor time need main control CX PIF THRU APP; ordrng 1 WPW10739408 (cntrl-elec)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW1

Near Hockessin, DE 19707

Taylor F.

Job Details: 10/13/2023

Cx complaint is UI peeling and coming apart affecting button function. Found the plastic protective film to still be on UI. removed film and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Harrisonburg, VA 22801

Danny R.

Job Details: 10/13/2023

installed parts checksok door is in placed and level

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Silver Spring, MD 20906

Davonte

Job Details: 10/13/2023

cx complained unit wouldnt hold temp and smaller oven would turn off. heated bigger over to 325 and unit only reached 290 degrees. could duplicate the problems with the small oven. called techline to report issue. and they gave a list of things to replace main control. electric switch cooling fan. bigger oven will need temp sensor. cx wants all repairs done at once. parts on special order.; ordrng 1 W11289593 (control) and 1 W11320016 (switch) and 1 W10794440 (motor) and 1 W11320150 (blade)

We serviced a

JENN-AIR DISHWASHER

Model JDB9800CWX2

Near Falls Church, VA 22043

Simon

Job Details: 10/13/2023

"CX complaints JA dish washer beeping and no indicators.Inspected unit and found the error code #3 thermistor /OWI faulty.ordered OWI sensor .CX paid service call,parts ,shipping and tax.CX will paid for Labor $110 on next visit.SZ; ordrng 1 WPW10705575 (OWI sensor)"

We serviced a

JENN-AIR OVEN

Model JJW6024HL0

Near Silver Spring, MD 20906

Davonte

Job Details: 10/13/2023

"cx complained unit wouldnt allow her to descale unit. confirmed cx complaint. tried running descale unit was stuck on step one. tried running diag on drain pump,fill pump, cooling fan and briol element but unit would alllow me to activate diag cycle for them. called techine to report the issue. techline saw that we were here several times for the same problem. techline is submitting information on for an exchange."

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Newport News, VA 23602

Carl A.

Job Details: 10/13/2023

"cx complaint of unit making noise,checked unit to find no error codes at this, tested the unit in tested mode to find noise coming from bearings of motor, motor cover for 10 yrs under entitlemnts ordering part needed for repair cx paid for service call and labor .; ordrng 1 W11283592 (motor-drve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Toano, VA 23168

Lucas R.

Job Details: 10/13/2023

"cx complaint no lights, checked unit found door switch remaininging open with door open.; ordrng 1 W11123941 (switch (10+W))"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH1

Near Poolesville, MD 20837

Julian H.

Job Details: 10/13/2023

CX complaint about unit not operating found error F8E4 overflow switch tripped went to the bottom & found water on pan cleared drain line laying on the ground causing back flow made a high loop check & found that drain is not running found a pinch wire fixed.. Cx is using a generic brand this could be causing suds recommend cascade pods rinse aid & affresh to be use once a month unit working properly now

We serviced a

IKEA REFRIGERATOR

Model IX5BBEXDS00

Near Alexandria, VA 22304

Lloyd B.

Job Details: 10/13/2023

"CX complained after changing the filter, the water did not dispense and the unit did not make ice. Inspected the unit and found with the filter out, there was water with pressure but with the new filter in, there was neither. Unit needs new filter head. Cx owes 110 for labor; ordrng 1 W10844267 (filter head)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Falls Church, VA 22043

Simon

Job Details: 10/13/2023

CX complaints DW not cleaning .Inspected unit found that sump motor not working .Replaced sump motor .tested unit .Unit works as designed.SZ

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Belvidere, NC 27919

Austin D.

Job Details: 10/13/2023

"cx complaint the unit is not working everytime and the issue is intermitten. tested the unit and during test cycle the unit popped an errro code f3e1. that stands for failed pressure circuit. replaced the switch and tested the unit again. this time the unit completed the cycle with no issues. this indicates that the pressure switch had failed. this explains how it would intermittenly work just fine and other times not at all. also tested motor, inlet vavles, drain pump, etc. all working as desgined. unit is good to go."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Aberdeen, MD 21001

Neil H.

Job Details: 10/13/2023

cx complaint unit not washing found faulty actutaor replaced and recalb washer tested good.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Enola, PA 17025

Cody H.

Job Details: 10/13/2023

"CX complains unit is not washing dishes. Cx states it started with top rack not getting clean but now seems whole unit is not cleaning. CX has extended warranty. Ran unit through diagnostic testing, unit was barely pushing water through sump, found buildup on diverter valve as well as in feed tube, cleared up as much build up as possible, but only made marginal difference. Unit will need sump and feed tube replaced for repair. Office to schedule with cx when all parts are approved and arrive. CX EMAIL CONFIRMED.; ordrng 1 W10872558 (feed tube)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near York, PA 17403

Bernard M.

Job Details: 10/13/2023

"Cx complaint unit shuts off mid-cycle. After several attempts was able to enter diag and found no error codes. Ran test and unit completed test without issues. The buttons on console don't recognize functions when pressed. Buttons have to be repeatedly pressed to work. There's a miscommunication between the control and console. Ordering parts, once approved contact cx to reschedule;"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS42NMX00

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/13/2023

"CX complaint vegetables freezing in the crisper.Found 26F in the crisper and 43F on the middle shelf (cx set Rc temp at 43F). Removed crisper drawer, found diffuser closed, but cold air coming out. Ordering crisper diffuser W11447197; ordrng 1 W11447197 (crisper diffuser assy)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Pasadena, MD 21122

Alexander D.

Job Details: 10/13/2023

"cx complaint unit making loud thumping noise that can be heard thru the vent outside. inspected unit and verified complaint. can hear faint grinding noise that continues after turning unt off. found blower wheel stripped out. blower wheel will need to be broken off. ordering blower wheel and motor, in stock. scheduled return visit for 10/20; ordrng 1 WP697772 (blower wheel) and 1 W11549461 (motor)"

We serviced a

JENN-AIR HOOD

Model JVW0636LS0

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/13/2023

"Cx complaint i order to select fan med or max speed, I have to turn it on min first. Samething if I want to turn the fan off, I have to set it at the men speed first.The user guide on servicematters didn't explain how the unit should work. Called tech line, spoke to Brandon, he said, according to the user giuide, the UI doesn't seem to be working properly. He advised to replace the UI, and if after this it doesn't change, means that the unit is working properly. Ordring UI W11601400; ordrng 1 W11601400 (UI)"

We serviced a

WHIRLPOOL WASHER

Model WTW5640xW3

Near Abingdon, MD 21009

Neil H.

Job Details: 10/13/2023

cx complaint unit making noise found the pulley came down was rubbing the cover and loose it also messed up thread on the motor and belt frayed from event of pulley coming down; ordrng 1 W10832724 (Whirlpool Washer Drive Motor) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 WPW10006384 (Whirlpool Washer Drive Belt) and 1 WPW10427633 (pulley shield)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Silver Spring, MD 20902

Davonte

Job Details: 10/13/2023

cx complained rubber piece fell out of unit. confirmed cx complaint. rubber piece was from a dish. unit is working as should

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Essex, MD 21221

Dustin F.

Job Details: 10/13/2023

"cx complaint: unit making grinding noise.Inspected unit, found F6E3 comm code that keeps comming back even after cleared. inspected harnass couldnt find any breaks or tears. inspected undercarriage, found gearcase oil slung all around the insides of unit. rotor screw backed off and rotor rubbed up. tried to take off washplate, its ceased. tub nut ceased. needs to be destroyed/cut off. ORdering new washplate, tub nut, gearcase, rotor, rotor screw, control, and lower harnass, sending slider for return. resecurred bolt in rotor for now until unit can be fully repaired. 2 count Gearcase.; ordrng 1 W11449841 (gearcase) and 1 W11260238 (rotor) and 1 W10752189 (rotor screw) and 1 W11510461 (washplate) and 1 W11551646 (tub nut) and 1 W11621180 (control) and 1 W11621180 (harnass)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Pikesville, MD 21208

Shane M.

Job Details: 10/13/2023

"cx complaint the unit making loud noise. no error codes, when testing unit, found cam slipping. replaced cam. calibrated unit unit."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Midlothian, VA 23112

John P.

Job Details: 10/13/2023

"CX complaint unit sparking checked unit found sparks coming from hook area, ordering hooks and paint.; ordrng 1 W10840794 (Hook) and 1 W10840795 (Hook) and 1 W10134625 (Paint) and 2 W10840759 (Hook)s"

We serviced a

WHIRLPOOL RANGE

Model JDRP536WP02

Near Timonium, MD 21093

Shane M.

Job Details: 10/13/2023

left indicator & light housing w cx. cx complainning about front left burner not sparking properly. found and saw igniter missing spark every couple sparks . ordering igniter w clip. ordering spark module and orfice holder just in case.; ordrng 1 WPW10364555 (orfice holder) and 1 W10833887 (ignitor) and 1 W10256046 (clip) and 1 WPW10475147 (spark module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Felton, DE 19943

Frederick R.

Job Details: 10/13/2023

cx complaint is doors. Inspected ubit and found rust on both RC doors as well as FC door. This unit falls under the 1 yr rust protection. Ordering doors. Cann reschedule due to direct shipment to CX; ordrng 1 W11436604 (rc door) and 1 W11518736 (rc door) and 1 W11436967 (fc door)

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Baltimore, MD 21209

Shane M.

Job Details: 10/13/2023

cx complaint the unit isnt drying clothing proper. found no error codes stored. called techline unit spinning & heating. advised to order vent testing kit.; ordrng 1 W11224254 (vent testing kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Hanover, PA 17331

Bernard M.

Job Details: 10/13/2023

"Cx complaint the ice won't dispense. Removed bin and found the yoke has stripped out from the auger motor. The yoke can spin freely without the motor rotating. Ordering parts, once available, contact cx to reschedule; ordrng 1 W11671282 (auger motor) and 1 WP63052-2 (yoke) and 1 WPW10309864 (divider) and 1 WP67006341 (gasket)"

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Richmond, VA

Joseph D.

Job Details: 10/13/2023

replace LEDs unit now illuminating properly no other issues detected

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Arlington, VA 22203

Simon

Job Details: 10/13/2023

CX complaints top freezer refrigrator not cooling .Inspected unit and replaced control and FC thermistor.unit good to go CX will wait for temp change.SZ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Baltimore, MD 21209

Shane M.

Job Details: 10/13/2023

cx complaint of ice not dispensing. found ice clumped together. service pointer for clumping issue. ordering ui/control kit with seperator.; ordrng 1 W11533213 (ui/control board kit) and 1 W11204892 (seperator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFF2055YEM00

Near Takoma Park, MD 20912

Sherwood

Job Details: 10/13/2023

cx complaint leaking from bottom fc. arrived found ice at bottom of fc and drain blocked with ice. service pointer for updated p trap and this unit is older than 5yrs so 100% of the parts were cover. installed part. repair complete.

We serviced a

AMANA REFRIGERATOR

Model ART308FFDW10

Near Dundalk, MD 21222

Dustin F.

Job Details: 10/13/2023

"CX complaint: unit not cooling since deliveryInspected unit, confirmed CX complaint. Found frost buildup at cap line before compressor and thats all. Took pic. contacted SS tech JP and confirmed SS issue. ordering Compressor and drier with all needed couplers. 2 count SS job; ordrng 1 W11582579 (compressor) and 2 W11504415 (coupler(compressor))s and 2 W11504431 (Coupler(compressor))s and 2 W11506619 (coupler(Compressor))s and 1 W11506635 (process stub(compressor)) and 1 W11109499 (Drier) and 2 W11504445 (coupler(drier))s and 2 W11504449 (Coupler(drier))s"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Hampton, VA 23661

Carl A.

Job Details: 10/13/2023

replaced sump qand motor tested unit works as designed

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 10/13/2023

"Cx complains that the unit takes long time dry, inspected unit, air flow cks ok,, i use the dryer vent kit to check the air flow and is good. the coil valve opens ok then make a clicking noise, faulty coils.. order parts; ordrng 1 WP338906 (sensor) and 1 WPW10328463 (coil-valve) and 1 WP3392519 (thermal fuse) and 1 WP3387134 (thrmst-fix)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Newport News, VA 23606

Lucas R.

Job Details: 10/13/2023

"cx complaint excessive vibration, checked unit found no error codes, unit visibly unlevel, leveled unit and secured hoses to prevent noise, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Waldorf, MD 20601

Shane B.

Job Details: 10/13/2023

installed both ordered parts and tested unit for cx. unit is working as designe.d

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Newport News, VA 23602

Lucas R.

Job Details: 10/13/2023

"replaced door and control, tested, unit working as designed."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near York, PA 17404

Fred G.

Job Details: 10/13/2023

"cx complaint unit is making a rattling noise. I found blower wheel was faulty. I was able to replace it with van stock and found unit now checks good.; ordrng 1 WP697772 (blower wheel (FG VS)), used 1 WP697772 (WHEEL) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH

Near Charlottesville, VA 22902

Danny R.

Job Details: 10/13/2023

unit has teo issues the sensors and control aret regulating the temp its 33 in fresh and 5 in freezer and second its leaking air and having frost issues from that; ordrng 1 WPW10384183 (thermistor fresh side) and 1 W11443921 (control) and 1 WPW10487766 (harness defrost) and 1 W10384183 (thermistor) and 1 w8201711 (adhesive)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Fairfax, VA 22032

Jason A.

Job Details: 10/13/2023

CX complaint DW not cleaning. Found standing water in tub. Cancel drain works. Ran test wash F4E3 error & LEDs are flashing but not front LED status. Sump OOS > JJ; ordrng 1 W11613479 (Sump assym - OOS) and 1 W11612307 (Display UI black)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Carlisle, PA 17013

Andrew S.

Job Details: 10/13/2023

Cx complaint is that the light is not going out. Upon arrival I found that the light is staying illuminated no matter what setting it is set to. I found that the relay on the control is shorted in the high position. I was able to access and replace the control and bulb. Unit is now functioning as intended. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near Chantilly, VA 20152

Richard B.

Job Details: 10/13/2023

"CX complant. Dishwasher leaks from vent. Prior diagnosis found unit leaks from dishwasher after wash cycle. . CX opens door all the way after cycle to let unit vent . Advised CX vent has condensation from venting and needs to drain to the inside. Installed new inner door and new control , Leaned unit back a little more so vent can drain back into unit. Ran a test wash and unit did not leak during test cycle. .Job completed, RB;"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Hagerstown, MD 21742

Ken M.

Job Details: 10/13/2023

Customer complaint is that the unit is running cold. Unit tested on bake at 350 and the oven is running cold and has swings greater than 60 degrees. Sensor replaced. Unit is working properly. Old part left with customer.

We serviced a

KITCHENAID HOOD

Model KVWC956KSS1

Near Centreville, VA 20120

Richard B.

Job Details: 10/13/2023

"CX complant, Filters for hood very difficult to remove. Inspected unit and found two screws that hold back channel for filters and rear lights is loose. Pushed back channel piece back into place and tightened screws . Replaced filters many times infront of CX , Showed CX easy way to remove and replace filters . CX removed and replaced filters several times. Job completed. RB"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 10/13/2023

"Units rotor screw loose, found the gearacse leaking oil . needs new gearcase and slider . 2ct nut needs to be cut off .; ordrng 1 2ct (2ct) and 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11510461 (washplate) and 1 W11551646 (nut)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs335sdhm06

Near Abingdon, MD 21009

Neil H.

Job Details: 10/13/2023

cx complaint unit not cooling properly found the heater connection came out which caused the unit to not turn heater on doing defrost cycle $409.04 total cx will think about repair on heater or buying new unit $139 collected

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW1

Near Bethesda, MD 20814

Roberto I.

Job Details: 10/13/2023

"Cx complaint control stopped responding for few days. Now it works again but the dryer takes long time to dray clothes.Tested unit, found control responding properly and element heating up. Noticed of very hot temperature in the drum, completely clogged vent, no air flow at all inside the unit. Possible issue with steam backflowing in the unit and hitting the control board, causing malfunctioning. Advised cx about the issue. Collected $139 with check"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 10/13/2023

"replaced tube to drain pump, tested, come to find defective drain hose as well, ordering drain hose to complete repair. tried calling cx for return visit cx did not answer, part is in stock.; ordrng 1 W11244231 (hose)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW

Near Chester, VA 23831

John P.

Job Details: 10/13/2023

"Tested unit found wire not seated on condenser fan motor seated wire, damage to unit is cosmetic, unit started to cool down."

We serviced a

AMANA DISHWASHER

Model ADB1400AGS0

Near Chesapeake, VA 23320

Zachery R.

Job Details: 10/13/2023

"cx complaint unit not drying dishes, also rinse aid is not dispensing, checked unit, no faults present. rinse aid is set to max, ran test cycle, heater still not responding, checked heater, heater reading open, replaced heater, ran 2nd test cycle, dispenser getting 122vac but rinse aid will not dispense, ordering dispenser to complete repair.; ordrng 1 WPW10428217 (dispenser)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Milford, DE 19963

Frederick R.

Job Details: 10/13/2023

CX complaint is no heat. Inspected/tested and found TCO and elements good. Checked all connections and verified proper voltage. Replaced TCo and element from pre-id. Tested and the dryer is now working properly. Job is complete

We serviced a

KITCHENAID RANGE

Model KSGB900ESS2

Near Reisterstown, MD 21136

Brian R.

Job Details: 10/13/2023

cx complaint is buttons started not to work then unit not working and numbers not all showing. says unit heats and runs well. units O-O-W and she knows. checked unit. no entitlements or anythings shows for this unit. found codes F2E0 Keypad Disconnected F2E1 Stuck Keypad.after testing unit and going over parts needed with cx shes not to happy and said shes going to call Kitchenaid to see if she can get some help with this unit. advised i will update ticket and order whats needed and she could call if she liked. service called paid.; ordrng 1 W11100100 (Control 367.85) and 1 W11128223 (Display 334.54)

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Fort Washington, MD 20744

Shane B.

Job Details: 10/13/2023

"cx complaint is the unit running but not heating. confirmed complaint. terminal block is supplying 248vac and is properly wired. found F4E4, F4E3, F2E1 saved. inspected unit and found element is OL. replaced with preIDed part and tested unit for cx. unit is working as deigned. cx paid in full."

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Baltimore, MD 21215

Shane M.

Job Details: 10/13/2023

cx complaint the unit isnt draining. found error codes for pressure switch & lidlock. raned test cycle. pressure switch error came back. unit needs control board. cx did not pay svc or labor $260.00W11188527

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Upper Marlboro, MD 20774

Leon

Job Details: 10/13/2023

"Replace the panel, tested the panel. Everything worked as it should."

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW2

Near Washington, DC 20007

Sherwood

Job Details: 10/13/2023

cx complaint still hear noise when washer is filling. arrived and confirmed now its the cold valve making the noise. had valve in v/s installed valve. tested 3times with cx present. both hot and cold valves are working as designed and no longer make noise. repair complete.; used 1 W11316256 (VALVE) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Wilmington, DE 19802

Taylor F.

Job Details: 10/13/2023

"Cx complaint is unit not completing wash cycles. Tested inspected and could not veirfy complaint. Found the unit is installed unlevel, drain is only 2ft high and has no air gap and the unit is plugged into an outlet where the plug does not stay in very well. I think the unit was losing power during the spin cyce at the plug. Unit had an f7e0. Unit is working as designed. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Columbia, MD 21045

Emmanuel R.

Job Details: 10/13/2023

"Replaced heater w/harness and thermistor ,unit is now working properly. ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Brunswick, MD 21716

Ken M.

Job Details: 10/13/2023

"Customer complaint is that the unit is still leaking after the cycle ends. Customer had run the unit prior to arrival and pointed out where there was standing water. Found during removal of the unit that the wrong hardware was used to secure the unit to the cabinet, but holes in the cabinet are now too large to use the normal mounting screws. Started a quick wash cycle with the unit pulled out of the cabinet and watched for leaking. Unit is not leaking during the wash or drain cycles. Unit did not leak throughout the entire cycle. Door panel opened and found no water at all. Only difference was that the unit was loaded when it did leak. Suspect an issue with how the unit was loaded directed water to the corner. Unable to duplicate the leak at this time."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Alexandria, VA 22310

Lloyd B.

Job Details: 10/13/2023

"Cx complained of gasket and ice dispensing issues. Installed new dispenser, gasket and applied heat around the cabinet for a better seal. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Newport News, VA 23602

Lucas R.

Job Details: 10/13/2023

"upon arrival bimetal passed in diagnostics test 6, evap had ice buildup on top half, noticed heavy condensation on fc upper right door gasket, and on center mullion, put level on mullion obvious gap, about 1/8' at top, unplugged condenser fan and ran for 15 min top warm, bottom hot, called techline spoke with austin, documented pics, advied to seal cabinet with silicone, and add permagum behind gasket, also order controls for partial defrost, sealed cabinet, adeed permagum, replaced harness, ordering controls.; ordrng 1 W11567938 (control) and 1 W11670354 (control) and 1 W11236851 (diffuser) and 1 WP482338 (adhesive LRVS) and 1 212643 (sealer-gum LRVS), used 1 WP482338 (adhesive LRVS), and 1 212643 (SEALER LRVS) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Baltimore, MD 21215

Shane M.

Job Details: 10/13/2023

"cx complaintt he unit isnt washing properly. found error code for shifter. replaced shifter, calibrated the unit. unit working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Lebanon, PA 17042

Cody H.

Job Details: 10/13/2023

"CX complains unit leaked water when removing filter. CX states when filter was removed filter housing kept spraying water. CX states that pantry drawer door failed during this event. Due to pantry drawer door being cosmetic but failing due to functional failure contacted tradecare, spoke to Patricia who said part will be shipped to cx. cx to call into office to schedule return to install parts. CX EMAIL ADDED.; saved tckt"

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near College Park, MD 20740

Davonte

Job Details: 10/13/2023

"cx complained unit wouldnt operate, confirmed cx complaint. unit has power but not starting. cbhecked unit for error codes but didnt have any. ohmed out thermal fuse and read ol. unit wil need need new thermal fuse.; ordrng 1 W10909685 (fuse)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Brunswick, MD 21716

Ken M.

Job Details: 10/13/2023

"Gearcase, splutch, belt, motor, capacitor, basket, nut, washplate, and bolt replaced and tested. Unit is working properly. Old part left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Severn, MD 21144

Israel R.

Job Details: 10/13/2023

Customer complaint unit is making rattle noises. I found the condenser is hitting the compressor frame we added padding under the condender and tested. Unit is not wuite and is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WED4815EW1

Near Richmond, VA 23220

John P.

Job Details: 10/13/2023

Found wire not seated on timer seated wire tested working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB0

Near Abingdon, MD 21009

Neil H.

Job Details: 10/13/2023

replaced the sump motor unit checked good.

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW

Near Mechanicsville, VA 23111

John P.

Job Details: 10/13/2023

Tested unit found wire not seated on motor seated wire tested working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Phoenix, MD 21131

Neil H.

Job Details: 10/13/2023

cx complaint unit leaking on the left side found the gasket not sealing new one needed; ordrng 1 W11483553 (Whirlpool Dishwasher Tub Seal Gasket)

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS6

Near Upper Marlboro, MD 20772

Leon

Job Details: 10/13/2023

"The complaint was that the unit was leaking when the unit was being used. Confirmed the issue, pulled the unit out, and saw that it was leaking from the diverter. Went over pricing with the client for a sump pump. The client says she will call back if she wants to get it fixed."

We serviced a

MAYTAG UNKNOWN

Model MVWC555DW1

Near Bethany Beach, DE 19930

Michael E.

Job Details: 10/13/2023

"Replaced gearcase, cam, sheild, basket, washplate and belt as per previous diagnosis. Calibrated, then tested unit and it is now working proeprly.Original cam was so covered in blackgrease, i did not put it in my bin due to mess it would make. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Prince Frederick, MD 20678

David J.

Job Details: 10/13/2023

Customer complaint of control UI and door gasket after previous visit arrived today removed old gasket and replaced with new use heat gun to form gasket properly remove UI from new box and found it was the wrong part ordering UI for return visit and will return when part arrives. Customer has stated that the user interface and everything has been working properly after my previous visit But still going to replace her service pointer ; ordrng 1 W11314429 (Ui side panel)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Belvidere, NC 27919

Austin D.

Job Details: 10/13/2023

cx complaint the unit is not turning on. checked the unit and found a loose wire conection at the drain pump. reseated the connector and tested operation. unit is running as designed. no other issues occured.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM00

Near Takoma Park, MD 20912

Sherwood

Job Details: 10/13/2023

cx complaint moisture on fc door. arrived and confirm. notice fc door liner is damaged called TL made some adjusments to keep gasket in. if cx continue to have frost in fc they will need a new fc door.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Elizabeth City, NC 27909

Austin D.

Job Details: 10/13/2023

cx complaint the unit is not running. found it full of water. removed water and checked pump. found a braken wire harness. replaced lower harness and tested operation. unit is good to go.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Newport News, VA 23608

Lucas R.

Job Details: 10/13/2023

"replaced element and kit, unable to test, unit uninstalled."

We serviced a

KITCHENAID OVEN

Model KOSE500ESS04

Near Chester, VA 23836

Chris B.

Job Details: 10/13/2023

cx comp unit rattles insp unit in diag mode no errors stored tested unit conv fan no rattle and also took conv fan cover insp blades ran cooling fan could not get unit to rattle heated unit to 350

We serviced a

JENN-AIR COMPACTOR

Model TC607X4

Near Washington, DC 20007

Samuel R.

Job Details: 10/13/2023

cx complaint unit is not opening.inspected unit and coud comfirm.found the foot pedal to have popped out installed pedal on correctly and unit now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Washington, DC 20008

Samuel R.

Job Details: 10/13/2023

cx complaint unit is leaking.inspected unit and found unit not to drain from fridge section.found draintube t be bad and will need to be replaced.cx pif W11084807; ordrng 1 W11084807 (drain tube)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 10/13/2023

"cx complaintlid not locking, checked unit found lid not sitting flush causing lid not to latch indicating bad hinges, glass on lid seperating due to hinge failure.; ordrng 1 W11470212 (lid) and 1 W11551369 (hinge) and 1 W11551376 (hinge) and 1 W11457841 (strike)"

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW2

Near Washington, DC 20009

Samuel R.

Job Details: 10/13/2023

replaced control and new control would not send volatge ui board.will need to reorder board as new board is bad WPW10192966 also knob was stuck in control and broke from the tip due to plastic being brittl WPW10192972; ordrng 1 WPW10192972 (console) and 1 WPW10192966 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 10/13/2023

cx complaint dishes are wet at end of cycle. inspected unit and entered diag and found 0 saved error codes. removed kick panel and place amp clamp around heater circuit and found 6.67amps through circuit once heater was on. I found rinseaid dispenser was empty. i advised cx to use it. I found unit is working as design. unit checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Washington, DC 20005

Samuel R.

Job Details: 10/13/2023

cx complaint unit door is rusting.inspected unit and could confirm cx complaint.found rust around building up around vent area.replaced door panel and when putting door handle screws on new panel screw snapped.will need to order screw.W11157086 W10826179; ordrng 1 W10826179 (screw) and 1 W11157086 (bolt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM00

Near Wilmington, DE 19801

Taylor F.

Job Details: 10/13/2023

cx complaint is unit not cooling. Tested inspected and verifed complaint. Replaced all parts from previous diagnosis. Also found signs of oil on the return line where it goes from aluminum to copper. Corrected that issue when replacing the compressor. Vacumed down and refilled with 3.75oz of 134A. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Columbia, MD 21045

Emmanuel R.

Job Details: 10/13/2023

"Cs low ice production, confirmed complaint. I found the icemaker cycles but very slow like the motor is weak and only calls for water intermittenly. Unit needs a new icemaker. Ordering icemaker.; ordrng 1 W11546935 (icemaker)"

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