Service History 134 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Hanover, MD 21076

Israel R.

Job Details: 02/25/2023

"Customer complaint unti is humming but is not all the time and quites down when he pushes back on the unit. I tested teh unti tested diffuser, comprewssor evap fan condenser fan and nothing i cannot hear any issues. the compressor is very hot maybe is starting to go but i can replicate the issue. I can hear it in a video that the cusotmer had but i can replicate it. I did find the dryer sticking out to far and rubbing on the back cover maybe it was vibrating onto the cover i adjusted and pushed up back and added some coushing around it. And the unit is still quite. Unit is good. I could not find any issues."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Hanover, MD 21076

Israel R.

Job Details: 02/25/2023

Isntalled new valave and filter housing. Unit is back to normal operations.

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Myrtle Beach, SC 29577

Jason T.

Job Details: 02/25/2023

"Installed left drawer rail assembly, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Arlington, VA 22204

David J.

Job Details: 02/25/2023

"Cx complaint unit does not drain properly. Arrived today and inspected unit. Pump sounded defective and weak. After last techs visit he had found unit did not ohm out correctly and needed to be replaced. Removed kick plate and replaced drain pump with new ran test cycle and unit now pumps water out correctly, no errors. Unit is now working as designed job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Fairfax, VA 22031

Lloyd B.

Job Details: 02/25/2023

Cx complained the unit had no lights. Installed new light and the unit now has lights. Job complete

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ4

Near Laurel, MD 20723

Robert L.

Job Details: 02/25/2023

"installed main control per previous, installed bulb and tested all ops ok, collected $110 labor visa"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Jessup, MD 20794

Robert L.

Job Details: 02/25/2023

"installed updated ui, spliced in new thermistor, installed new shelving for cx, tested all ops ok"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Hanover, MD 21076

Israel R.

Job Details: 02/25/2023

Installed new control. Tested unit. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Seaford, DE 19973

Frederick R.

Job Details: 02/25/2023

"CX complaint is no cool. Verified compressor failure Rerolaced compressor per prior diagnosis. After replacement I pressure tested with nitrogen and no leaks. Vac'd down to 30in for 15mins. Illed with 68g of R600a. Final pressure on low side was 12in vac. COmpressor, fans and all components working. Informed CX 24-36hrs for unit to get to temps. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Arlington, VA 22204

David J.

Job Details: 02/25/2023

CX complaint unit was not cooling arrive today. Inspected unit and found unit has been calling. Temps were at correct set temps. Previous tech stated this year needed to have user interface and control. Replaced pulled unit out and unplug from wall. Replaced user interface. As well as replace control. Plugging it back in. Made sure temps were set correctly. Waited for compressor to kick on and fan to start blowing. Unit is now working as designed job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Seaford, DE 19973

Frederick R.

Job Details: 02/25/2023

"Replaced fan, motor and harness per prior techs diagnosis. Tested unit after repair and it is now working properly. Verified all finidings. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Greenwood, DE 19950

Frederick R.

Job Details: 02/25/2023

"Replaced motor, belt and splutch per prior diagnosis. Calibrated unit and tested. Unit is now working as designed. Job is complete"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Myrtle Beach, SC 29577

Jason T.

Job Details: 02/25/2023

"Cx complaint, LF surface burner mark on the glass, pics on SD. Advised cx the burner is marked with a small line to show where the pot will sit on the glass for proper cooking during use, no issues found with the unit...working as designed."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Virginia Beach, VA 23452

Austin D.

Job Details: 02/25/2023

came out to resolve the issue. disassembled the unit as needed. replaced all parts and tested operation. unit is running as designed. advised cx on how to get the most water out of the unit if she needs to do a high water level load. cx agreed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23464

Austin D.

Job Details: 02/25/2023

came out to resolve the issue. disassembled the unit as needed. replaced the ice maker and valve. tested operation. unit is running as designed. ice maker filled.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chesapeake, VA 23320

Austin D.

Job Details: 02/25/2023

came out to resolve the issue with the unit. disassembled the unit as needed. repalced all parts and put the unit back together. tested operation after filling with r134a. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chesapeake, VA 23322

Austin D.

Job Details: 02/25/2023

came out to resolve the issue with the fridge. disassembled as needed. repalced all parts and put the unit back together. tested operation. unit is running as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Virginia Beach, VA 23457

Austin D.

Job Details: 02/25/2023

came out to resolve the issue. disassembled as needed. repalced all parts. tested operation. no leaks found. ice maker is not dispensing ice properly.

We serviced a

WHIRLPOOL OVEN

Model KEBK101SBL04

Near Annandale, VA 22003

Lloyd B.

Job Details: 02/25/2023

Cx complained the unit did not heat. Inspected the unit and found a open fuse. Tested the elements and both have resistence and not shorted to ground. The unit now heats to temperature and the cooling fan is running. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Ellicott City, MD 21043

Robert L.

Job Details: 02/25/2023

"installed right rc door per previous, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Falls Church, VA 22041

David J.

Job Details: 02/25/2023

Cx complaint unit would not drain and spin. After my previous visit I found harness was being stretched causing the unit not to drain properly. When unit was on heavy duty cycle the tub dropped so low it stretched and caused bad connection. Replaced harness and tested unit. Completed diagnostic cycle. Checked error codes and none were present. Re calibrated unit. Stayed with Cx while we tested unit on drain and spin. Unit worked correctly. Unit is now working as designed job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Annandale, VA 22003

David J.

Job Details: 02/25/2023

"Cx complaint unit was not making ice properly or at all. After previous tech visit he had found the emitter control and sensor for not reading properly and were false reading full and thats why the ice was not being produced arrive today in disconnected power installed control, and Sensor as stated by previous tech. Plugging it back in the power putting unit into diagnostic mode and ran test 15 and made sure unit red O2 when nothing was in the way of the sensor and 01 when I put my hand in front of sensor. Unit is now working as designed job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Springfield, VA 22151

David J.

Job Details: 02/25/2023

CX complaint unit is not cooling properly after previous text visit. He had found this unit need a new control arrive today and inspected unit and found the unit to be cooling properly. Temperatures were set a 37° in the refrigerator and 0° in the freezer had approximately 39° in refrigerator and 2° in freezer pulled unit out and disconnected power replaced control as stated by previous tech. Plugging it back into power and made sure temperatures were set correctly. Unit is now working as designed job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Odenton, MD 21113

Israel R.

Job Details: 02/25/2023

Installed all parts and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 02/25/2023

"Cx complaint, cooktop on led light on the display, found LF-Infinite switch burned up. Installed LF-switch from van stock, verified all unit functions for proper operation...working as designed.; ordrng 1 WPW10434452 (switch-inf JT VS) and 1 LOOK (LOOK), used 1 WPW10434452 (INFINITE-SWITCH) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model KBHS109BSS00

Near Alexandria, VA 22301

David J.

Job Details: 02/25/2023

F6e8 contact MW AM. Cx complaint unit trys to start but doesnt. Error code above pops up again. Removed unit and inspected all connections. Inspected power wire going into unit and found neutral wire looks burnt. Re plugged all wires and unit is working again. According to the diagnostic test we need to replace harness connecting ui to control. Ordering part for return visit. ; ordrng 1 W10426471 (Ui harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Columbia, MD 21044

Robert L.

Job Details: 02/25/2023

"cx complaint dispenser sticking, frost on bins inn FC and DELI control out, found over packed pizza storage causing frost in Fc, cx said thawed and moisture was blown by fan, found deli harness shorted, probably caused cooling issues, no water under deli ui, unplugged harness from back of door, reset power, adjusted paddle and now not sticking gave quote for switch @$269.95, cx to monitor , tested all ops ok collected $120 visa; ordrng 1 W11087492 (switch)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Arlington, VA 22207

Lloyd B.

Job Details: 02/25/2023

"Cx complained the unit does not wash. Inspected the unit and found it fills and drains, but does not wash. When trying to run after filling, the motor makes a thud sound and does not pump water. Unit needs new sump assy; ordrng 1 W10861526 (sump)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Falls Church, VA 22042

Lloyd B.

Job Details: 02/25/2023

"Cx complained the unit made noise. Inspected the unit and found the noise is the drain hose tapping against the wall. Toggled the shifter and it shifts but, the agitator and tub move together. There is damage to the cam. Installed new cam and tested a slow agitate and it now works as designed. Job complete.; ordrng 1 w10721967 (cam), used 1 w10721967 (cam) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Alexandria, VA 22305

David J.

Job Details: 02/25/2023

"CX complaint unit oven will not heat arrive today. Inspected unit went to test bake cycle and unit did not start to light removed. Bottom floor pan in oven and igniter. Never glued, pulled unit out and removed bottom cover to ohm out. Igniter was getting no resistance coming from igniter unit needs a new bake igniter was attempting to make sure all functions on control were working properly and control was not as responsive as it shouldve been replacing user interface control as well order parts for return visit and will arrive once parts come in.; ordrng 1 W11176454 (Bake igniter) and 1 W11126814 (Control ui)"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Fairfax, VA 22031

Lloyd B.

Job Details: 02/25/2023

"Cx complained the unit did not dry. Ijnspected the unit and found no error codes but the heater did not come on in diagnostics. At the control, the heater circuit tested open. The thermostat has less then 1 ohm but the element is broken. Unit needs new element; ordrng 1 W10518394 (eleement) and 1 W10906422 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 02/25/2023

"Cx complaint, not washing properly, ran factory test...error codes : 4-3 wash motor not running 7-1 heater disabled, verified vac voltage. Installed sump-pump from van stock to complete the repair, calibrated and tested unit...working as designed.; ordrng 1 W11085683 (pump&motor JT VS) and 1 LOOK (LOOK), used 1 W11085683 (SUMP-PUMP) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Laurel, MD 20723

Robert L.

Job Details: 02/25/2023

"cx complaint water leaking to floor, found water under deli drawer, found ice up left side of shelving, found ice door frozen shut to ice maker, cleared all ice, and got door open found heater wire in bin, removed icemaker and bin per cx request, quoted $639 for dual valve ,filter housing and fill tube heater, cx to think about it, collected $120 cash............. quote included 2 count labor charge; ordrng 1 W11535162 (dual valve) and 1 W11024083 (housing filter) and 1 W11230096 (tube-water)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 02/25/2023

"Cx complaint, unit shuts down during the cycle, tested all circuits and found intermittent contact within the start switch. Installed from van stock, tested cycle temperature at 145 degrees...unit is working as designed.; ordrng 1 WPW10420741 (switch-pts JT VS) and 1 LOOK (LOOK), used 1 WPW10420741 (SWITCH) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Virginia Beach, VA 23454

Austin D.

Job Details: 02/25/2023

cx complaint the unit is not cooling. checked the unit and found a amp draw of .55 on the compressor. not cooling as it should. showing signs of a restrction or low charge. will return once the parts come in. no manager on site to update.; ordrng 1 W11546692 (evaporator) and 1 W11109499 (filter drier) and 1 W11580057 (compressor) and 1 sstech (ss tech)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Harbeson, DE 19951

Frederick R.

Job Details: 02/25/2023

"CX complaint is WM will not go into spin. Inspected/tested and found it would agitate but not spin. Removed rotor and stator and found defective slider that the outer ring was stuck. Replaced slider from VS. Calibrated then retested uit. WM is now working propoerly and as designed. Job is complete; ordrng 1 W10734521 (slider (FR VS)), used 1 W10734521 (slider (FR VS)) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS23FVMS02

Near Fairfax, VA 22031

Lloyd B.

Job Details: 02/25/2023

"Cx complained the unit did not dispense. Inspected the unit and found the pads work, but only if hit in the correct spot on the botom of both pads. Unit needs new pads; ordrng 1 W10133603 (pad)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hanover, MD 21076

Israel R.

Job Details: 02/25/2023

F0E9 Off balance pause. Customer complaint unit is banging on the sides and loads heavy or small loads. I ran test and found the suspesning is starting to get weak the basket is dropping all the way dowwn and rubs the pan. I ran a test cycle with towels and the unit completed the unit and is shaking but looks like the unit will need suspension to help with heavier loads. Raised unit to keet the tub from rubbing on the pan. 2 at tribles. call customer when part is availble.; ordrng 1 W11396716 (Suspension.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Hanover, MD 21076

Israel R.

Job Details: 02/25/2023

Customer complaint unit is dripping. I tested the unit and the unit ius dripping from the dispenser. I check all lines and connector and did not see aqnything loose or bad. the only thing i see is the water line in the door looks a bit deformed from goind thu the hinge. Ordering water fitting and water line. 2 at tribles. Call cusotmer when part is availagble.; ordrng 1 W11163765 (fitting) and 1 WP2300868 (fitting)

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS02

Near Georgetown, DE 19947

Frederick R.

Job Details: 02/25/2023

"CX complaint is still no cool. Upon arrival I found CX had relocated fridge to a detached non insulated garage. It was placed here before ME came out. when I showed up today it was about 30deg outside. ME stated that he found leak when in reality what he saw was spreay from me checking high side pressure on last visit. I pressurized and used monster bubbles and found zero leaks, Vac's unit down to 30 in for 15mins. Let sit for another 15mins and needle didnt budge. Filled unit with 5.5oz of R134a. Final pressures were 0 on LS and 115 on HS. Again it was 30deg. I did find that the control was non responsive so reordering control. TOld CX that unit had to be moved back inside for it to work properly so it could meet installation req. Re ordering control; ordrng 1 W11203924 (contrl-box (reorder))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Elkridge, MD 21075

Robert L.

Job Details: 02/25/2023

"upon arrival cx said not working well, found temps 50 RC, 20 FC, room temp 72, fans and compressor running, damper working, air tower and returns clear, found strange frost pattern (see pic), ends frosted but center very wet, heater not on, suction return barely cold and no frost, after 20 minutes no change, sealed system issue, ordering compressor, Fc evap, drier and fitting....3 coutn sealed system; ordrng 1 W11625643 (FC evap) and 1 W11504415 (fitting 5A) and 1 W11504450 (fitting 5B) and 1 W11504432 (compressor) and 1 W11504432 (fitting 28A) and 1 W11506619 (fitting 28B) and 1 W11506638 (fitting 28C) and 1 W11109499 (drier-tube) and 1 W11504445 (fitting 29A) and 1 W11504448 (fitting 29B)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 02/25/2023

"Cx complaint, loud schreeching noise during the cycle, found gear case causing the noise, installed cam kit and gear case from van stock. While testing the unit, found a loud noise coming from the motor and drive belt, installed parts from van stock to complete the repair. Ran factory test to calibrate and verify unit operation...working as designed.; ordrng 1 W11283592 (motor-drve JT VS) and 1 WPW10006384 (drive belt JT VS) and 1 W11449840 (GEAR CASE JT VS) and 1 W10721967 (drive pulley JT VS) and 1 LOOK (LOOK), used 1 W11283592 (DRIVE MOTOR), 1 WPW10006384 (DRIVE BELT), 1 W11449840 (GEAR CASE), and 1 W10721967 (CAM-KIT) from stock"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS07

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 02/25/2023

"Installed all parts ordered, found new interlock switch not engaging to start the cook cycle, unit shuts down. If you push on the door, unit starts to operate, ordering interlock for return visit, advised cx to contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W11479274 (INTERLOCK)"

We serviced a

WHIRLPOOL DRYER

Model LGC6848AQ1

Near Columbia, MD 21045

Robert L.

Job Details: 02/25/2023

"upon arrival cx asked me to wear mask because her husband just went ot hospital for COVID, she kept changing her story about when they had it, then said she wished she hadnt said anything, wasnt comfortable going into house, need to reschedule; saved tckt"

We serviced a

WHIRLPOOL OVEN

Model KEBK101SBL04

Near Annandale, VA 22003

David J.

Job Details: 02/25/2023

Tech was assigned as a helper;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Severn, MD 21144

Israel R.

Job Details: 02/25/2023

Customer complaint unti is not cooling. I found the unit is overfrosting. Found heater wire off and shorted. I splice the wire and now the heater is working but the connector is bad. Needs new heater. Ordering heater with harness. Call customer when part is available.; ordrng 1 W11650662 (Heater)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Severna Park, MD 21146

Israel R.

Job Details: 02/25/2023

Installed new UI and the unit is still doing the same thing. The ice door does not close if getting water. After done with water the ice door closes and auger rotates a little. But if only getting ice the ice door opens dispenses ice and closes no auger motor sound. I cant call Techline today they are closed. I reschedule for tuesday so we can call techline and see what they recommend because this looks like software issue or maybe this is how it works. Reschedule to call techline.; schdld next appmnt for 2/28 TUE !

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Springfield, VA 22153

David J.

Job Details: 02/25/2023

CX complaint unit is not making a lot of ice after previous text visit. He had found this unit needed a new water inlet valve arrive today to replace inlet valve and and when going to remove valve waterline was stuck inside valve and broken and had very little bit of water leaking out of it removed waterline and part of waterline was stuck inside a valve. To properly fix we need a new waterline. Ordered waterlines for return visit and will repair when we come back.; ordrng 1 WPW10678299 (Hose for valve) and 1 W11257051 (Hose for valve)

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS05

Near Boyds, MD 20841

Julian H.

Job Details: 02/24/2023

CX complaint about scratches around burner box or bottom asm took pics not affecting performance of unit burner box is not replaceable nothing we can do on a svc perspective no other issues documented call

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Frederick, MD 21704

Ricardo S.

Job Details: 02/24/2023

"Cx complains about an error code, i ran test mode, 2 error codes f8e2 inlet valve electricl problem, f8e4 over fill switch open, isnpected unit, the drip pan cks ok, no water, all connections on main board and valve are fine.. i ran test mode again, the water level is good, also the water pressure .. per tech sheet unit need parts, order main baord, valve and water inlet; ordrng 1 w11535094 (inlet water) and 1 w11434044 (inlet valve) and 1 w11410062 (cntrl elec) and 1 w11545764 (float switch)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Arnold, MD 21012

Israel R.

Job Details: 02/24/2023

Installed new control and tested/. Unit is filling with more water. Unit is back to normal operatinos.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Frederick, MD 21704

Ricardo S.

Job Details: 02/24/2023

"Cx complains that the door seal on both door broken, inspected unit, order door seal.. mullion heater cks ok..; ordrng 1 W10830055 (gasket-fip)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Chesterfield, VA 23832

Chris B.

Job Details: 02/24/2023

cx comp unit will not heat inps unit conf cx comp found obstruction on power cord and outlet advised cx to turn of break and call profesional elctr

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS07

Near Midlothian, VA 23113

John P.

Job Details: 02/24/2023

Wrong controls sent reordering correct controls.; ordrng 1 W11418920 (Control) and 1 W11443148 (Ui)

We serviced a

WHIRLPOOL DISHWASHER

Model DU1148XTPQ

Near Richmond, VA 23235

Chris B.

Job Details: 02/24/2023

replaced control bimeatl amnd gasket tested unit working as desighned

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Rockville, MD 20853

Julian H.

Job Details: 02/24/2023

CX complaint about unit made an spark when tried to bake somthing found a thermal event on broil element tested components on test mode found that bake element not getting hot either found an open thermal fuse need both parts; ordrng 1 W11238400 (elmnt-brol) and 1 WP3196548 (fuse-thrml)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Midlothian, VA 23112

John P.

Job Details: 02/24/2023

Installed fan motor tested working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Washington, DC 20037

Samuel R.

Job Details: 02/24/2023

cx complaint unit is not dispensing soap.inspected unit and could confirm.got no erro codes.tested dispenser silonoid and got 356ohms so its in range.checked for volateg and dispenser is only getting 10v unit will need new control W11629912 special order; ordrng 1 W11629912 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM354EBS3

Near Virginia Beach, VA 23456

Carl A.

Job Details: 02/24/2023

"cx complaint of unit not working,checked unit to find the following error codes F2E1,F6E4,F6E1,unit filling with water,found the sump to be dead as you could hear just the divertmotor turning and nothing else working also will needed a heater as heater is warped break down as follows 1/W10703867, heater ,1/w10805015 sump and motor ,service call break down as follows service call 120.00parts 356.24shipping 15.00labor 110.00sub total 601.24tax 21.37grand total 622.61deposit 120.00"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/24/2023

CUstomers complaint is unit not washing just going straight to done. Going to pick up the part from tribles and come back to repair unit.; saved tckt

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Virginia Beach, VA 23451

Carl A.

Job Details: 02/24/2023

cx cancelled at door

We serviced a

MAYTAG RANGE

Model MGT8720DS06

Near Washington, DC 20011

Brian F.

Job Details: 02/24/2023

"Spoke to cx at front door, needs to reschedule, tried to call office yesterday but was stuck on hold.; ordrng 1 look (look)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near Manchester, MD 21102

Justin S.

Job Details: 02/24/2023

the unit was unplugged when i arrived. found test 40 step 4 the evaporator fan is blowing in the refrigerator section but no frost on evaporator. ja called the cx and went over all the parts i was replacing with me while i was there. test 5 the evaporator fan in the freezer is blowing but no frost on the evaporator. replaced the compressor condencer valve refrigerator evaporator and refrigerator evaporator cover. vaccuummed the system down and filled to weight. checked for leaks and ran test 40 again. the unit is cooling good

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Claymont, DE 19703

Frederick R.

Job Details: 02/24/2023

CX complaint is WM filling and draining. Found CX using tap cold with both hot and cold hooked up. Also found manufacture defect of pressure hose where it was rubbing on tub ring and wore a hole through the pressure tube. Ordering lower harness. 6 available at Tribles. Spoke to Keyon and rescheduled for 2/28/23. Maint is aware they have to make unit accessible before repair is done. Returning with pre-id control; ordrng 1 W11417071 (harness)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Richmond, VA 23222

Thomas B.

Job Details: 02/24/2023

Cx complaint unit is not working properly inspected unit found unit will not drain units drain is stuck can hear motor hum but something is caught inside ordering the drain pump. Unable to continue with diagnostic without drain fixed first ordering parts while working found hot water PVC pipe is cracked and leaking turn off house hot water recommended cx have a plumber out to fix the damaged hot water line; ordrng 1 W10919003 (pump-water)

We serviced a

WHIRLPOOL DRYER

Model MED6230HW0

Near Falls Church, VA 22042

Lloyd B.

Job Details: 02/24/2023

Cx complained the unit has long dry times and of a damage part. Inspected the unit and found no air from the outside vent and the felt around the drum is broken. Cx needs duct cleaning company and drum seal kit.; ordrng 1 280114 (drum seal kit)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Hanover, PA 17331

Fred G.

Job Details: 02/24/2023

"i was able to access unit and replace motor, belt, clutch as per previous tech. tested unit and found unit now checks good.; ordrng 1 looklook"

We serviced a

WHIRLPOOL DRYER

Model wed8500dc4

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 02/24/2023

Cx complaint of unit taking 3 hours to dry and getting AF code found dryer pushed too far back causing line to kink which In turn blew out the element ordering element and fuses quoted 394.12 cx paid in full By CC; ordrng 1 WP3387747 (element) and 1 280148 (cutoff-tml)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Stafford, VA 22556

Robert W.

Job Details: 02/24/2023

"Cx Complaint is the unit will shut down while dispensing water, CX states that whirlpool was covering Part and Labor nothing in ticket shows this nothing in service bench either unit will need control,UI and IM; ordrng 1 W10843055 (Control) and 1 W11387386 (UI) and 1 W11579560 (IM)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Stafford, VA 22556

Robert W.

Job Details: 02/24/2023

CX Complaint is the unit is giving error F9E1. Inspected unit and couldnt get unit to clear error pulled unit and found broken wire at drain pump. Ordering lower harness; ordrng 1 W11591637 (Lower harness)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Lancaster, PA 17601

Justin L.

Job Details: 02/24/2023

"Cx complaint unit not draining, locking, or spinning. Was able to access unit and found that the strike failed causing lid to not lock. Replaced with one from van stock and tested unit now checks good no further work needed; ordrng 1 W11457841 (Strike (JL VS)), used 1 W11457841 (Strike (JL VS)) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Westminster, MD 21157

Fred G.

Job Details: 02/24/2023

cx complaint after the last repair unit was still leaking from underneath. inspected unit and entered diag and found 0 error codes stored. ran auto test and removed lower kick panel. i found a pool of water under unit and found a lot of dried up detergent. I found some drips of water coming from left side of unit. I pulled unit out and found the the water inlet plastic block was not fully tight to the unit. I was able to tighten inlet nut and found unit did not leak after that. i cleaned up all water and loose detergent as best as I could. called TL informed them of finding and what is needed to fix unit. once part is in please call cx to set up a return visit.; ordrng 1 W11535094 (water inlet)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Westminster, MD 21157

Fred G.

Job Details: 02/24/2023

"cx complaint unit soemtimes does not power on, also unit is making a intermittent thumping noise while running. inspected unit and entered diag and found f2e1. cleared code and ran auto test. I found unit did finish with out issue. i could not duplicate noise. I talked to the cx about how to place dishware into unit. its possiable dishes were banging together. I did find the console was not responding to touch on some buttons with out pressing them a couple times. ordering console and wire harness for console. once parts are in please call cx and set up a return visit.; ordrng 1 W11192369 (console) and 1 W10898167 (wire)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Eldersburg, MD 21784

Fred G.

Job Details: 02/24/2023

"cx complaint unit is not washing dishes. inspected unit and entered diag and foubnd f8e2, f10e2. cleared codes and ran auto test and found unit brings in water and found wash pump comes on but sump has no pressure. spray arms are not moving. found 123.4vac to wash pump. unit needs sump assy and lower spray arm to correct issue. scheduled cx for 2/28/23; ordrng 1 W11416362 (sump assy) and 1 W11550888 (spray arm)"

We serviced a

WHIRLPOOL OVEN

Model WOC75EC0HS20

Near Woodbine, MD 21797

Fred G.

Job Details: 02/24/2023

"i was able to access unit and replaced the control, when attempting to replace the console I found the side brackets were not the same. console will need reordered. once part comes in please call cx and set up a return visit.; ordrng 1 W11616683 (console)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Halethorpe, MD 21227

Robert L.

Job Details: 02/24/2023

"cx complaint gets stuck sensing or at rinse, found f7e1 stored, found basket wobbles, valves and pump working fine, ordering hub assy and shifter(both 10+trib); ordrng 1 W10528947 (drive hub kit) and 1 W10913953 (actuator)"

We serviced a

IKEA OVEN

Model IBS550DS03

Near Dillsburg, PA 17019

Sal R.

Job Details: 02/24/2023

"With the assistanse of a 2nd trch, I was able to access and remove the unit and safly put unit on a cart. I was able to test continuity at the broil, bake , and covecion elements and found all to have continuity . I faound the thermal fuse and high limit fues to have full continuity. I was able to test out going power at the boar between pin P1-4 & P11-1 and found no out going power. I called WP Tech Line and explained ouyr findings . TL had us check the door switch witch we found .5 OHM's od resistanse when the door was closed. We are ordering 1 main control board (W10845828). The cooling fan motor was replaced due to low speed OHMing at 30 vs 23 OHMS for normal opperation.; ordrng 1 W10759525 (Grommet 2 @ TRIBS) and 1 W10845828 (main control board) and 1 2TECH (2 TECH)"

We serviced a

JENN-AIR HOOD

Model JXD7036YS7

Near New Market, VA 22844

Danny R.

Job Details: 02/24/2023

part was damaged in shipping repordering part; ordrng 1 W11187731 (motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305EBS00

Near Wilmington, DE 19809

Frederick R.

Job Details: 02/24/2023

CX complaint is door gasket ripped. Inspecte3d unit and found both RC gaskets defective and coming apart from rubbing together. Ordering 2 RC gaskets. Cannot reschedule. Requires authorization; ordrng 2 W10830189 (gasket-fip)s

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW4

Near New Castle, DE 19720

Frederick R.

Job Details: 02/24/2023

CX asked to reschedule. Unit is inaccessible. Truck in warehouse. Reschedule CX for next thursday 3/2/23; saved tckt

We serviced a

JENN-AIR DBL WALL OVEN

Model JJW3830IL01

Near Germantown, MD 20874

Julian H.

Job Details: 02/24/2023

CX complaint about unit giving error F6E0 lost communication ui reset power for 2 min same error checked harness continuity & was there TS described issue with appliance manager & ui parts covered under entitlements CX PIF COLLECTED PAYMENT THRU APP; ordrng 1 W11449114 (console SS CBE)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near ,

Robert A.

Job Details: 02/24/2023

"Cx complaint that the unit is flashing an error code (F8E4) and leaked water on the front right side. I inspected the unit to confirm the complaint. I found error codes: f8e4 f8e2 f9e2, I cleared the codes and ran a service cycle. I removed the kickplate and found water near the float switch (f8e4). I checked for any leaks near the area during the service cycle, no leaks. I removed the water from the drip tray. The UI panel is intermittent and peeling, it will need to be replace. I'm ordering the part for the return visit.; ordrng 1 W11460908 (control panel)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Chesterfield, VA 23838

Chris B.

Job Details: 02/24/2023

cx comp unit will start then when open door to insert food after preheat then ui will scramble and then when restatrtimng unit will go to 500 degrees insp unit conf numbers scambling on ui unit will need UI and control and will need second etch to remove unit from wall due tp wall close next to unit W11600370 ui; ordrng 1 W11600370 (ui ss) and 1 look (look)

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Richmond, VA 23224

Chris B.

Job Details: 02/24/2023

cx comp unit will not cool and keeps frosting insp unit conf cx comp found therm at 8 ohms in ice found same ohms at control pink wires unit not defrosting unit will need thermister and control did defrost unit while there ; ordrng 1 W11558182 (control) and 1 WPW10384183 (therm)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Richmond, VA 23224

Chris B.

Job Details: 02/24/2023

cx comp unit will not start insp unit conf cx comp found latch not operateing also found valve not flowing repolaced valve ordering latch ; ordrng 2 W11307244 (latch)s

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH54521JZ00

Near Chester, VA 23836

John P.

Job Details: 02/24/2023

Prior to installing new bottom plate found new plate bent reordering panel; ordrng 1 W11294935 (Bottom plate) and 1 2tech (2 tech)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Myrtle Beach, SC 29579

Rolf K.

Job Details: 02/24/2023

Installed all parts. Issues resolved. Operating as designed.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH54521JZ00

Near Chester, VA 23836

Chris B.

Job Details: 02/24/2023

reordering bottom plate arrived damged; saved tckt

We serviced a

MAYTAG WASHER

Model MHW8630HC4

Near Myrtle Beach, SC

Rolf K.

Job Details: 02/24/2023

CX says dispenser not dispensing. Found dispensing tube came disconnected. Reconnected tube. All is ok. Operating as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZOO

Near Chester, VA 23836

Chris B.

Job Details: 02/24/2023

cx comp unit leaks insp unit conf cx comp found water driping from vent in back of unit from rc found resovoir leaking orderining res and fitting; ordrng 1 WPW10271543 (fitiing) and 1 WPW10366790 (res)

We serviced a

WHIRLPOOL RANGE

Model WFC310S0EW1

Near Chesapeake, VA 23321

Zachery R.

Job Details: 02/24/2023

"replaced parts, tested, unit working as designed. advised cx to monitor unit under operation."

We serviced a

WHIRLPOOL ICE MAKER

Model WUI95X15HZ00

Near Chesterfield, VA 23838

John P.

Job Details: 02/24/2023

Installed pump only to find recirculation pump unable to see proper water level and water valve has restriction; ordrng 1 WPW10217918 (Valve) and 1 W11542867 (Motor)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Suffolk, VA 23434

Zachery R.

Job Details: 02/24/2023

"replaced acu and latch, calibrated and tested, also ran drain and spin, unit working as designed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Virginia Beach, VA 23457

Carl A.

Job Details: 02/24/2023

parts order were not needed for this return visit called tech spoke with Andy verift thart the uopper slide arm not engaging to close door ordering correct parts needed for repairs; ordrng 1 WPW10128850 (arm) and 1 W10886919 (Halogen Light Bulb) and 1 461967750494 (support) and 1 W11449277 ( HARNS-WIRE) and 1 W11238401 (transformr) and 1 461967570351 (spring) and 1 LOOK/LOOK

We serviced a

ROPER WASHER

Model RTW4340SQ0

Near Fairfield, PA 17320

Bernard M.

Job Details: 02/24/2023

Cx complaint unit shakes while spinning. Ran normal spin and found agitator doesn't spin with basket causing a string wobble. Tightened down agitator screw and re-ran normal spin and agitator spun as designed. Unit checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW05

Near Virginia Beach, VA 23464

Carl A.

Job Details: 02/24/2023

"HELPED AC; ordrng 2 WP2169104 (insulation CA / VS)s, used 2 wp2169104 (insulation CA / VS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Manheim, PA 17545

Justin L.

Job Details: 02/24/2023

cx canceled call

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM00

Near Newport News, VA 23607

Carl A.

Job Details: 02/24/2023

"cx complaint of unit not cooling,checked unit to find food to be soft in freezer,pulled evap cover to find iceball in freezer on evap confrimring either low charge or leak in system,parts and labor cver under entitlments add parts needed for repairs 1/WP487576,Refrigerator Door Hinge Washerservice call break down as follows service call 120.00parts 6.90shipping15.00labor 0.00sub total 141.90tax 0.41grand total 142.31; ordrng 1 W10836706 (evaporator) and 1 WPW10487115 (condenser) and 1 WPW10507886 (Compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 4387444 (evap repar) and 1 LOOK/LOOK and 1 WP487576 (Refrigerator Door Hinge Washer)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Currituck, NC 27929

Branden R.

Job Details: 02/24/2023

cx under impression unit has warrenty of some kind cx stated was not informed about the 120 service fee not including parts or labor . advised cx there is no warrenty and i will have to charge to take a look at unit cx vary unhappy and refused service at this time .

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Arnold, MD 21012

Israel R.

Job Details: 02/24/2023

Customer complaint they had a leak at the house and flooded the whole house and the unit stopped working after that. I tested the unit and got F8E4 error I found the float switch with weater. I found the flood put debry in the float switch and kept it up even after drying the flooded area. I clear float switch and tested. Unit is back to normal operations.; saved tckt

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