Service History 133 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MGD7230HW3

Near York, PA 17404

Fred G.

Job Details: 10/13/2023

"cx complaint she only uses time drying. she says within 10 mins unit will shut down but screen says its still drying then randomly unit will start back up. I found drive motor was over heating causing issue. I was able to replace the drive motor with van stock. called TL just to document issue. unit now checks good.; ordrng 1 W11549461 (drive motor (FG VS)), used 1 W11549461 (MOTOR) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Mount Airy, MD 21771

Brian R.

Job Details: 10/13/2023

replaced console and checked unit. unit now checks. job complete.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Chesterfield, VA 23838

Chris B.

Job Details: 10/13/2023

cx comp unit elm in mw hangs down insp unit conf cx comp found support not supporting elm unit will elm support to c0omplete repair; ordrng 1 W10909479 (support)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Chambersburg, PA 17202

Drew B.

Job Details: 10/13/2023

replaced board all fans and lights working as designed..

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Shepherdstown, WV 25443

Ken M.

Job Details: 10/13/2023

"Customer complaint is that the ice maker has stopped making ice. Test 56 showed E5. Ran test 57 and the ice maker did a full rotation and dispensed ice. Ran test 45 and the ice maker tried to fill, but failed. Ran test 19 for a few minutes and then reran test 45. Ice maker filled properly. Fill tube froze due to ice maker inactivity. Ordering ice maker.; ordrng 1 W11658802 (ice maker)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near McLean, VA 22101

Simon

Job Details: 10/13/2023

CX complaints DW has error code F8E4.Inspected unit and the float switch found wet .CX use Liquid detergent.cleaned float switch .Tested unit and Unit works as designed.SZ

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Columbia, MD 21044

Emmanuel R.

Job Details: 10/13/2023

"Cs unit is not cooling properly.Confirmed complaint, i found the fan connector coming from cabinet is corroded and not making contact with fan. Called techline unrepairable"

We serviced a

WHIRLPOOL ICE MAKER

Model KUID308HPS01

Near Leesburg, VA 20176

Richard B.

Job Details: 10/13/2023

"CX complant. Ice maker pumpa all the time. Prior diagnosis found unit needs drain pump , Installed drain pump and cycled power, Unit filled , drained then filled again. and started producing ice. Job completed. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Ashburn, VA 20147

Richard B.

Job Details: 10/13/2023

CX complant. Freezer iced up again and fridge not cooling good. Inspected unit and found freezer evap clear of ice but freezing good. Found damper in fresh food compartment not reading temps good. Ordering damper assembly. Further work needed. RB; ordrng 1 W11645127 (damper)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Arlington, VA 22203

Lloyd B.

Job Details: 10/13/2023

Cx complained of veggies and reservoir freezing. Applied permagum around the air leaks and melted ice in the reservoir. Job complete;

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 10/13/2023

"Idler and roller seized and making noise .. Replaced the idler and roller , tested unit . Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Clarksville, MD 21029

Alexander D.

Job Details: 10/13/2023

"replaced gearcase, rotor, stator, slider, clutch and washplate. ran calibration and autotest. no errors came back. unit is now working properly"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Severn, MD 21144

Alexander D.

Job Details: 10/13/2023

"checked power supply at terminal block before replacing control and only have 4v L-N. 120vL-G and 120vN-G. tried replacing control, still not powering on. disconnected dishwasher wires from terminal block and power supply goes back to normal, 120v, L-N. reconnected unit to terminal block and it went back to 4v. called MR and we found that if i turn breaker on with door open then unit gets 120v and is able to power on. once you start unit and press cancel, power drops back to 4v as soon as drain pump starts running. seems drain pump is shorting and breaker just isnt tripping. advised cx we will order drain pump and another control and if that doesnt fix it then she will need to call electrician for power supply issue. advised if it does fix it she may want to replace breaker anyway.; ordrng 1 W11506011 (control) and 1 W11412291 (drain pump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFO42FTX02

Near McLean, VA 22101

Simon

Job Details: 10/13/2023

"CX complaints Ice maker not making ice.Inspected unit and found that the emitter and reciver not working properly .lights flash twice and repeated after a sec.unit need a Emitter and receiver.ordered Emitter and led /receiver.CX paid service call ,parts ,shiping and shipping.CX will pay for the Labor next visit $150.SZ; ordrng 1 WPW10321131 (spacer including Emitter) and 1 WP2198643 (led lens)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Midlothian, VA 23114

Joseph D.

Job Details: 10/13/2023

Unit with filter lid not securing properly to roof of unit ordering new lid to repair issue; ordrng 1 WP67006331 (Filter lid)

We serviced a

KITCHENAID RANGE

Model KGRS505XSS05

Near Port Tobacco, MD 20677

Shane B.

Job Details: 10/13/2023

"cx complaint is still getting a smell of gas when unit is not in use. cx said it worked fine for a few days then gas smell started to return. my leak detector went off at the fitting on regulator that switches from LP to NG. called techline, they said to replace regulator again. replaced with preIDed part and turned gas back on. checked with gas detector at the regulator again. its going off in the same place as the last 2 regulators. called techline again. they advised coming back out with gas pressure meter and to get another regulator shipped directly from plainfield. unit should be getting 10-14 inch of water colloum. ordering regulator. please send tech back with leak detector and pressure meter.; ordrng 1 gaspressuremeter (gas pressure meter) and 1 combusibleleakdetector (combustible leak detector) and 1 WPW10546238 (valve-gas)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Baltimore, MD 21244

Shane M.

Job Details: 10/13/2023

"installed new door w washer n nameplate. went to change door switch, switch stuck & jammed in the liner/ foam. finally got switch out, wires stuck in foam. unit unrepairable. called techline"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Bowie, MD 20716

Leon

Job Details: 10/13/2023

"The complaint was the unit would not spend confirmed the issue, saying that the shifter magnet was no longer connected to the shifter. Replace shifter tested unit again. Everything worked as it should"

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS02

Near Myersville, MD 21773

Ricardo S.

Job Details: 10/13/2023

"Cx complains that the lower oven not working after the self clean, isnpected unit, the lower oven door is locked,.. the thermla fuse next to the board is open, replaced part, reset power, thermostat cks ok, unit works fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Arlington, VA 22207

Simon

Job Details: 10/13/2023

CX complaints frosting in freezer section .Inspected unit and replaced freezer door .freezer door seal properly .orderd Name plate.; ordrng 1 W10876598 (Name plate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gettysburg, PA 17325

Drew B.

Job Details: 10/13/2023

"nate TL 140psi nitrogen held.. no signs of leaks, no oil, debris, etc, advised that unit submitted to review wp will reach out to cx for nxt steps.. pullled quick vac today after to fill bck so cx has somthing untill wp reaches out."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Wilmington, DE 19809

Taylor F.

Job Details: 10/13/2023

Cx complaint is unit has an f8e1 error code. Tested inspected and verifed complaint. Found drain is running down through the floor behind the wahser into the basemkent. Advised cx the drain has to be higher than the water level inside the washer for it to work properly. Cx needs to have plumber resolve issue. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Ashburn, VA 20147

Richard B.

Job Details: 10/13/2023

"CX complant. Washer dosent do anything. Inspected unit and confermed issue, Control dosent respond at all. Cycled power and single led lights up , still no response when selecting . Ordering control board. Not in stock. Further work needed RB; ordrng 1 W11607637 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KUDC03FVSS2

Near Crofton, MD 21114

Israel R.

Job Details: 10/13/2023

Customer complaing unit is making noises after we were here last time the unit is buzzing. I found the unit is buzzing and it sounds like the chopper blade is rubbing or has failled. I took unit apart found debry in the chopper blade. Tested unit is quite unit is back to normal operations.

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS01

Near Ocean View, DE 19967

Michael E.

Job Details: 10/13/2023

"CX complaint: oven shut off on its own but unit was still on at the UI and light on inside. Tested and verified complaint. F6E0 error code many times. I did have cntinuity on all 3 lines to UI. Plugs are secure. When i was checking the continuity, ACU on right was not allowing continuity on yellow wire but had continuity on wires themselves. Also, could not get unit back in properly with 1 tech, will need second tech to get unit back in place properly due to inadequette structure under unit. Marking both ACUs for return but it is the one on the right that i found a problem. Could not repair today due to wholesale price over 150. Cannot reschedule due to AIG; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Waldorf, MD 20603

Shane B.

Job Details: 10/13/2023

"cx complaint is the unit not washing. when i arrived unit was full of dirty dishes and water. detergent was puddled up in bottom of unit. drained water with no issues. checked for odes and found F4E3, F7E1, F2E1. cleared codes, ran service cycle. wash motor did not run. found control is sending 115vac to wash motor. harness is not damaged. unit will need new sump assembly. ordering part. schedule when part is available.; ordrng 1 W11613479 (sump assembly)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Haymarket, VA 20169

Daniel J.

Job Details: 10/13/2023

replaced sump assy due to noise during cycle tested outside of unit diag complete motor sounds normal no leaks started started quick wash let motor move water no leaks reinstalled started normal let unit run normal in sound and no leaks

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Rockville, MD 20852

Roberto I.

Job Details: 10/13/2023

"Cx complaint water/moisture forming in the Rc.Confirmed water and moisture on Rc ceiling.Inspected Rc door gasket, found it not sealing properly onthe left side. Molded gasket with heat and tested with a piece of paper, it sealed perfectly all around the door."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Frederick, MD 21703

Ricardo S.

Job Details: 10/13/2023

"Cx complains that the some buttoms on the keypad not working, inspected unit, normal and express wash not working, the vent leaks air and famaged the console again, order parts; ordrng 1 w11483553 (tub seal) and 1 w11649995 (air vent) and 1 w11622500 (console)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Falls Church, VA 22046

Simon

Job Details: 10/13/2023

CX complaints DW has no power.Inspected unit and found that the user interface not responding .checked voltage and got 123VAC .unit need new interface and control board .ordered userinterface/console.CX paid in full.SZ; ordrng 1 W11579550 (console)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HWH00

Near Severn, MD 21144

Alexander D.

Job Details: 10/13/2023

cx complaint rc ceiling lights flickering and fz light out. inspected unit and verified complaint. rc lights stopped flickering but fz light is still out. replaced all leds with updated triple point leds from kit. tested unit. unit is now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KBFA25ERSS

Near Odenton, MD 21113

Israel R.

Job Details: 10/13/2023

Customer complaint unit is freezing food in he refrigerator. Found the control set to 33 to the lowest setting and the damper is activating. I found the uip temp on RC is bad not activating all the timer and door alarm is not workng. I found the control is not detecting button press. I picked up and replace the control. Unit is back to normal operations.; pckd up 1 WPW10207861 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21703

Ricardo S.

Job Details: 10/13/2023

"Cx complains that the rc was not cooling properly inspected unit.. the fc is full of frost, defrost porblem, the broken wire on the defrost heater is loose, repalced heater assy, reset power, defrost works ok"

We serviced a

KITCHENAID RANGE

Model KDRS483VSS00

Near Clarksville, MD 21029

Emmanuel R.

Job Details: 10/13/2023

"Replaced burner head and ignition module, still having the smame issue. Called techline advised me to replaced ignitors and caps and burner heads. At the moment the customer only want to replace the ignitors. Ordering ignitors. Paid in full; ordrng 2 WPW10250406 (igntr-surf lf rf)s and 3 WPW10160235 (igntr)s and 1 WPW10145991 (igntr-surf)"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Hampton, VA 23666

Carl A.

Job Details: 10/13/2023

replaced ui board tested and calibrated unit works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Vienna, VA 22180

Jason A.

Job Details: 10/13/2023

CX complaint FRIDGE no ice. Replaced icemaker & htr. Both measure good. Harvest test 57 pass. Fill 45vgood fill - NO LEAKS. Set to max cool & fast ice > JJ

We serviced a

JENNAIR OVEN

Model JJW2827IL01

Near Fairfax, VA 22031

Jason A.

Job Details: 10/13/2023

"CX complaint LWR oven error & during preheat with both ovens Unit shut down. CX states display was active but cannot say if cooling fans or oven lights are working. F6E3 lower oven overtemp. F6E4 UI / Apl Mgr mismatch. Called office to get list of parts that were previously replaced. Check oven sensor read. Test elements & upr & lwr fans. Cleared error codes. Preheat to 350F - no error codes returned. Parts low stock - - - JJ to RETURN. CX will try to use both ovens at same time. Check if error codes have returned or if oven shut down on return > JJ; ordrng 2 W11448962 (UPR & LWR Apl MGrs 2 needed)s and 2 W11248652 (Upr & Lwr cooling fans 2 needed)s and 1 W11453883 (Control panel) and 1 W11216673 (Main harness) and 1 W11216658 (Harness signal) and 1 W10566973 (Harness, Keypad (left To Center)) and 1 W10524350 (Harness, Keypad (right To Center)) and 1 W10575307 (Jumper Harness, Power Supply)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 10/13/2023

Per previous diag I was able to remove the washplate and split the spanner. But I found that the shaft was seized to the spin basket. I removed the bolts from the gearcase and attmepted to separate the two but was unsuccessful. I am ordering the tub and outer basket and will need a 2nd tech on return to safely remove the old basket and tub since I am unable to separate the componants. I informed the cx that the parts will ship to them. THey will inspect and inform the office when the parts arrive.; ordrng 1 W11219115 (Outer Tub) and 1 W11178224 (SPin Basket) and 1 W11568797 (Filter) and 1 WP8533928 (Screw)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Millersville, MD 21108

Alexander D.

Job Details: 10/13/2023

"replaced sump asm, came with new drain pump. tested unit, no leaks. unit is now working properly"

We serviced a

AMANA RANGE

Model AGR6303MMS0

Near Montgomery Village, MD 20886

Julian H.

Job Details: 10/13/2023

CX complaint about unit still leaking gas when on stops when shuts valve off confirmed issue found a very faint leak with leak detector now towards top right did a bubble test all over line & manifold cant see where leak is but can smell it source of leak change from some reason need parts; ordrng 1 W11628651 (Tube 3/8' Manifold To Reg) and 1 W11509626 (manifold asm)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Severn, MD 21144

Israel R.

Job Details: 10/13/2023

cx complained unit not turning on ..tested power art outlet 120 .tested power at UI 12.8 v . heard control board buzzing changed .UI board and control board tested unit unit back to normal

We serviced a

WHIRLPOOL COOKTOP

Model WFG535S0LZ4

Near Chantilly, VA 20152

Richard B.

Job Details: 10/13/2023

CX complant. Flames too high. Inspeted unit and found CX is on propane . Unit needs conversion kit. In stock. Further work needed. RB; ordrng 1 W11560165 (conversion kit) and 1 W11126051 (bake broil conversion)

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Rockville, MD 20852

Roberto I.

Job Details: 10/13/2023

"Cx complaint cycle not starting.Ran test mode, found F3E1. Cleared error and ran a test cycle. Fill, wash, drain and spin ok. The error didn't come back. Ran a reg cycle, the cycl started as designed. Unable to replicate isseus, the unit worked as designed. Unclogged bellow drain holes"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Ellicott City, MD 21042

Brian R.

Job Details: 10/13/2023

cx complaint is they just dropped unit off and didnt level or anything. i was able to level and kick unit back some to help with door swing. cx pleased and good now. job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW

Near Waldorf, MD 20602

Shane B.

Job Details: 10/13/2023

insatlled ordered parts. restored power and tested unit. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Falls Church, VA 22044

Lloyd B.

Job Details: 10/13/2023

"Cx complained the unit made noise. Installed new gearcase, belt and clutch and tested and there is no longer any noise. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Berryville, VA 22611

Ezra M.

Job Details: 10/13/2023

"installed ice maker, heater and valve, verified fill."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Wilmington, DE 19810

Taylor F.

Job Details: 10/13/2023

Cx complaint is water level to low on wash cycles and unit wahsing with no water on clothes. Explained to the cx how extra power cycle works and the water level of each cycle and setting. Unit is working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Burke, VA 22015

Demonte S.

Job Details: 10/13/2023

Inspected the unit. Found that the cx is saying that the Refrigerator Section isn't cooling properly / Buzzing noise. Checked the Evaporator to the unit. Evaporator is Iced / Frosted Over. I then ran Service Test 01 - Rc Thermistor is reading 27 degrees. Unit will need the Evaporator Cover. Please allow this to be a 2 Count Defrost. ; ordrng 1 W11167902 (Whirlpool Refrigerator Evaporator Cover)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Wilmington, DE 19810

Taylor F.

Job Details: 10/13/2023

"Cx complaint is unit periodically stops mid cycle and flashes like the cycle has been paused. Found no error codes, all componants are operational and functioning properly. Possible unit is out of balance and causing the cycle to pause but not storing the error code. Hub is worn and there is play in basket/gearcase conenction as well as suspension is bouncy. Ordering susspension and hub. Rescheduled for 10/23/23; ordrng 1 W11130362 (suspension) and 1 W10528947 (hub)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Ellicott City, MD 21042

Brian R.

Job Details: 10/13/2023

came out and replaced parts ordered and tested unit. started normalcycle and let unit run. unit filled and drained good and ran as it should. job complete.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Charles City, VA 23030

Lucas R.

Job Details: 10/13/2023

"cx complaint unit not agitating, checked unit found drain pump running constantly, f8e1, f7e4, f2e1, f5e1 codes, lid latch offset from top, reset lid latch, tested, standpipe backed up, advised cx to contact plumber all loads passed, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Lanham, MD 20706

Leon

Job Details: 10/13/2023

Replaced the heater in the unit Went into diagnostic mode and tested the heater and the fan everything worked as it should put everything back in unit

We serviced a

MAYTAG WASHER

Model MHW8630HW

Near Virginia Beach, VA 23456

Branden R.

Job Details: 10/13/2023

came out and replace parts on unit tested unit is now running as designed .

We serviced a

JENNAIR RANGE

Model JDRP536WP01

Near Wilmington, DE 19807

Taylor F.

Job Details: 10/13/2023

Cx complaint is unit giving f6e6 error code. Verifed software verisions in diag and all connections tight. Ordering UI to correct issue. Control is CBE. Cx paid SC by CC and owes 110.00 labor on return visit. Cannot reschedule at this time.; ordrng 1 WPW10464535 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MVWB766FW0

Near Ellicott City, MD 21043

Brian R.

Job Details: 10/13/2023

"cx complaint is unit makes bad noises and sounds. says she knows unit is O-O-W. checked unit. found codes F7E9 F0E5 F2E1, tested and shecked unit. unit sounds like the bearings are bad when drum spins. unit fills and drains well. has clicking at the end of each stroke as clutch is skipping teeth. pulled unit and no iol under unit. went over unit with her and parts needed. will need to replace gearcase as well as clutch. cx wants to call about unit and maybe replace. quote given and service call paid.; ordrng 1 W10734521 (Clutch 19.94) and 1 W11393685 (Gearcase 263.77)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Washington, DC 20008

Samuel R.

Job Details: 10/13/2023

ran unit with clear door got no leak.ra unit with detergant like cx said would leak.still goot no leak.raised front of unit 3/4 of inch to lean back a little bit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Elizabeth City, NC 27909

Austin D.

Job Details: 10/13/2023

"replaced the damper and the new damper is squeaking as well during operation. cx is not happy. therefore, i am ordering a new damper motor. also dring diagnosis in test three the fan motor was not turning on. ordeing evap fan to resolve hte issue. will return once both parts come in.; ordrng 1 wpw10479155 (damper reorder) and 1 W11578030 (evap motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Midlothian, VA 23113

Joseph D.

Job Details: 10/13/2023

"Replacement lid latch not reading proper ohms. 30 ohmsninstead of 50-80. Unit still will not start. Harness checks good but couldnhave break under load. Unit continually activating lid latch . Ordering latch and harness; ordrng 1 W11568984 (Harness), rqstng P&A on 1 W11394572 (Latcj), ordrng 1 W11621180 (Latch)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 10/13/2023

Customers complaint is unit leaks from the front right corner. One of the washarms is pushing it out of the bottom lip. Also friction pads are bad. Nto parts.; ordrng 1 WPW10491331 (lower washarm) and 1 WPW10498900 (top washarm) and 2 WP8268961 (friction pad)s

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near York, PA 17403

Bernard M.

Job Details: 10/13/2023

"Replaced all parts, recalibrated and ran test cycle, unit completed test without issues , unit checks good"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 10/13/2023

Customer complaint is not heating. Found thermal overload went bad. Replaced and all check ok.

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Richmond, VA 23233

Joseph D.

Job Details: 10/13/2023

Replaced rear panel unit no longer vibrating operating as designed

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 10/13/2023

Customers complaint is oven getting too hot. NTO control.; ordrng 1 W11620570 (control) and 1 W10833885 (sensor) and 1 W11457191 (arness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Chesterfield, VA 23832

Chris B.

Job Details: 10/13/2023

replaced fill tube heater and thawed fill tube unit wroking as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near North Myrtle Beach, SC 29582

Paul F.

Job Details: 10/13/2023

Customer complaint is not cold enough in the FF section. Found damper motor not opening up in diagnsotics. NTO motor.; ordrng 1 WPW10196393 (damper motor)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Burtonsville, MD 20866

Davonte

Job Details: 10/13/2023

"cx complained unit lid wasnt locking . after inspecting unit, couldnt confirm cx complaint. after running a diag wash cycle unit locked as should. adter diafg cycle was over, started aquick wash cycle to see if lid would lock. lid locked and starting operating as should. unit is working as should."

We serviced a

AMANA DRYER

Model NED5800HW1

Near North Myrtle Beach, SC 29582

Paul F.

Job Details: 10/13/2023

Installed new part and reinstalled dryer. all check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDW04

Near Silver Spring, MD 20904

Emmanuel R.

Job Details: 10/13/2023

"Cs unit is too cold in the rc, confirmed complaint. I found the temps in the fridge 32 degrees ,too cold freezing food. Thermistor reading 9k with makes sense 9k is around 35degrees and compressor still running.Fc thermistor 23.5k which is good too. Thermistor ohmed out ok, unit needs a control. Unit is constantly running.; ordrng 1 W11562260 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Little River, SC 29566

Paul F.

Job Details: 10/13/2023

Installed new part. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near New Oxford, PA 17350

Drew B.

Job Details: 10/13/2023

x complaint that unit is forming ice chunks un der the icebox housing. i found in testing the icemaker and fill valve to operate but when teting test 36 the icebox fan wasnt moving.. and also ice forming under the ice container and thats from the bucket having speration in between bucket causing ice debris tro fall through and ice under bucket effecting the auger rotation.. needs the parts listed call to reschd; ordrng 1 WPW10347093 (ice container) and 1 W10846539 (icebox fan) and 1 WPW10635022 (adapter) and 1 WPW10320706 (air duct) and 1 WPW10280988 (air duct)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Little River, SC 29566

Paul F.

Job Details: 10/13/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Waldorf, MD 20601

Shane B.

Job Details: 10/13/2023

cx complaint is the dispensor leaking causing water to puddle in the tray and spill onto the floor. when i arrived the tray was full of water. ice paddle and ice chute door have water droplets on them. unit shows -2 in FC section. i replaced the ice door assembly with preIDed part and tested. door seems to be closing fine. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 10/13/2023

Customers complaint is low flow error code. Found water valve connectior was not seated properly. Reinstaled all check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Hyattsville, MD 20785

Leon

Job Details: 10/13/2023

Replace drain pump test to unit everything work as a should

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 10/13/2023

Customer complaint is unit not working and making a strange noise. Found when the door is opened the MW control makes this starnge noise and when it is trying to run it also makes the same noise but does not work.; ordrng 1 W11325603 (MW control) and 1 W10886919 (bulb)

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ08

Near Chesterfield, VA 23832

Chris B.

Job Details: 10/13/2023

replaced fc gasket heated to unit working as desighned

We serviced a

WHIRLPOOL RANGE

Model WFG515S0MS0

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 10/13/2023

Customer said he tried to use the unit multiple times and it did not work. I turned it on and it started to work and heat properly. Could have been some moisture in the lines. Not sure but at this time the unit is working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Rockville, MD 20854

Julian H.

Job Details: 10/13/2023

CX complaint about top icemaker not making ice inspected temps on arrival FC 7* icebox20* RC38* FC fan making a chirpping noise not bringing air all the way up test 56 E5 temp warmer than harvesting test 57 complete test 45 filled test 36 icebox fan blowing need part; ordrng 1 W11578030 (evap fan FC)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Laurel, MD 20707

Emmanuel R.

Job Details: 10/13/2023

"Cs unit is not heating, confirmed complaint. I found the heater element has shorted and has no continuity. Replaced heater element with vanstock and tested unit. Unit is now working properly.; used 1 279838vp (element) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near North Potomac, MD 20878

Julian H.

Job Details: 10/13/2023

CX complaint about unit making a loud grinding sound when runs confired issue with motor replaced with preid & working

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Manheim, PA 17545

Sal R.

Job Details: 10/13/2023

"CX complai t is that the unit was not opperating. I was able nter diag and fou d no error code. I then found the unit to start the test cycel. I drained the unit and had CX demistate to me how she is using the unit. I found that CX was not pushing the start button. She would push start to enter stand by mode , select the cycle and close the door. She was not atcualy starting the cycle. I was able to edjucate CX on how to propperly start teh run the unit. CX install and insturect fulfilled."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ1

Near Laurel, MD 20723

Emmanuel R.

Job Details: 10/13/2023

Replaced console w/Ui and door seal. unit is now working as deisgned.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Elizabeth City, NC 27909

Austin D.

Job Details: 10/13/2023

cx complaint the unit is not draining. checked the unit and found a defective drain pump not draining with voltage to it. replaced the pump and tested operation. unit is running as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hertford, NC 27944

Austin D.

Job Details: 10/13/2023

"cx complaint the unit is not spinning out the clothes. checked the unit and found errror code f7e5 (motor fault) checked the motor, actuator, etc. all working as designed. issue is either internal of the control of a damaged wire that i cannot see. checked all wire connections at the control and components. ordering new control and harness to resolve the issue. will return once the parts come in.; ordrng 1 W11652038 (harness) and 1 W11603810 (control)"

We serviced a

WHIRLPOOL WASHER

Model WFW8540FW1

Near Lanexa, VA 23089

Lucas R.

Job Details: 10/13/2023

"removed unit from closet, unstacked, replaced controls, tested, reinstalkled, tested again, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Louisa, VA 23093

Kyle A.

Job Details: 10/13/2023

Cx has a refridgerant leak can be seen due to poor frost patter.. Cx denied any additional repair.s; ordrng 1 W10836706 (Evap) and 1 W11092625 (Compressor) and 1 W11506635 (Coupler)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Louisa, VA 23093

Kyle A.

Job Details: 10/13/2023

Cx complaint of microwave not heating. Units magnetron had gone bad. Replace mag and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Martinsburg, WV 25404

Ken M.

Job Details: 10/13/2023

"Customer complaint is that the unit grinds when loaded. Started a quick wash cycle while loaded and when the basket started spinning slowly, it was grinding. Inspection of the drive system found the splutch nut had fallen off and the pulley was eating a grove in the belt cover. Splutch replaced and unit retested. Unit is working properly. Old part left with customer."

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Falling Waters, WV 25419

Ken M.

Job Details: 10/13/2023

"Customer complaint is that the unit is noisy when spinning. Basket turned by hand a squeaks when turned. Basket and agitator removed, no obstructions found. Turned gearcase shaft by hand and the squeak remained. Inspection of the drive system found oil in the bottom of the belt shield. Belt removed and splutch turned by hand. Squeak remained. Also found rust on the actuator. Ordering gearcase, actuator, splutch, and belt.; ordrng 1 W11454372 (gearcase) and 1 W11239857 (belt)"

We serviced a

AMANA DISHWASHER

Model ADB1400AMB1

Near Hagerstown, MD 21740

Ken M.

Job Details: 10/13/2023

Customer complaint is that the upper wash arm will not stay in place and the element does not work. Confirmed that the hub and wash arm will not stay connected. Ordering both. Element tested at 11.9 ohms and connection is secure. Element is good. Noticed no rinse aid in the system. No power or water hookups available. Unable to run test cycle to check control and other functions.; ordrng 1 WPW10498900 (spray arm) and 1 W11607104 (tube)

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx735sdhz08

Near Hertford, NC 27944

Austin D.

Job Details: 10/13/2023

cx complaint the unit is forming moisture on the top of the freezer door gasket. checked the unit and found mooisutre but no clear sign on where the air gap is. checked over the whole gasket and found no air gap. sealed the cabinet and then added a spacer behind the door gasket to have it stick out more. Asked the cx to monitor the unit and if it is still condensating to not wipe it away the day before we return. cx agreed.; ordrng 1 W11435351 (freezer door) and 1 WPW10714545 (gasket) and 2 W11265130 (slide rail)s

We serviced a

JENNAIR MICROWAVE

Model JMC2430LL00

Near Gaithersburg, MD 20878

Julian H.

Job Details: 10/13/2023

replaced lamp & working

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Richmond, VA 23225

Chris B.

Job Details: 10/13/2023

cx comp unit sprays water from filter when not installed insp unit conf cx comp replaced filter head and valve tested unit now working as desighned cx satted unit drawer is cracked unit will need small rc drawer please shiop to cx; ordrng 1 WP67002659 (drawer)

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Richmond, VA 23224

Chris B.

Job Details: 10/13/2023

replaced ordered parts tested unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Mount Joy, PA 17552

Sal R.

Job Details: 10/13/2023

"CX comoplaint is that the unit intermitantly leaks from the front left hand cornner and at times leaves a smll puddle on the floor. I found that per Technical Service Pointer #: W11651001, unit is in range to have the tub ring updated . UNit needs 1 new tub ring (W11590590). I quoted CX for the cost of repair. I collected $139.00 for service charges via check. CX is calling WP for assistance with repair. CX will call back into office if repair is being made OOP."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Rockville, MD 20853

Davonte

Job Details: 10/13/2023

"cx complained unit wouldnt drain properly , confirmed cx complaint. drain pan, was fulll of ice. causing water to overflow into unit. checked drain tube and it wasnt clogged. replaced drain pan. poured water into drain pan and drain as should."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, VA 23234

Chris B.

Job Details: 10/13/2023

replaced screws and gaurd tested unit wroking as desighned

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS2

Near West York, PA 17404

Fred G.

Job Details: 10/13/2023

"cx complaint unit doesnt get to temp and smokes. inspected unit and preheated it to 350 degrees. I found 358, 327, 370, 336, 376, 336, 375 = 354 degrees average temp. unit did not smoke for me. unit is working as design. cx paid service call $139 in cash"

We serviced a

WHIRLPOOL OVEN

Model KOCE500ESS05

Near Olney, MD 20832

Roberto I.

Job Details: 10/13/2023

"CX complaint oven not keeping the temperature and not cooking.Ran test mode, no errors.Ran a 350F bake cycle, the unit prehested in 13 minutes, cycled down to 318F and then the elements turned back on. Raised temperature to 400, the unit prehested ok againand cycled ok. Unable to replicate any issue, but if the cx calls back, we need to replace the oven control board W11179310, please order it. Collected $139; ordrng 1 W11179310 (oven control board)"

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