We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Washington, DC 20008
Samuel R.
Job Details: 06/14/2022
"cx complaint unit is making noise.inspected unit and found noise co,ing condensor fan.unit will need a new condensor and dampening pads.also found unit to be missing accessory bag.not found on parts list.W11127829 60 tribles W11553819 3 tribles; ordrng 1 W11127829 (fan motor) and 2 W11553819 (pads)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Waldorf, MD 20603
Robert A.
Job Details: 06/14/2022
Cx complaint that the unit is not cooling in the FC. I inspected the unit and confirmed the complaint. The temp is 55 in the RC. There is a loud buzzing sound coming from behind the evap. I ran test 3 and the noise was heard when I ran the RC evap fan. There is heavy frost on the evap. The FC is working working. The unit is not defrost allowing heavy ice to build up at the RC evap. The unit will need a new evap fan and temp sensor. I'm ordering the part for the return visit.; ordrng 1 W11033168 (fan motor & harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ04
Near Westminster, MD 21158
Drew B.
Job Details: 06/14/2022
cx couldnt find recipt and is contacting wp for auth since they think its just around a year maybe under but need pop and told them to call for an auth for repair. of parts or both. etc.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Carl R.
Job Details: 06/14/2022
Inspected unit and found that the ice maker is not performing properly. Replaced ice maker and did testing. Water fills not frozen. Door seal is allowing air in refrigerator. Needs 2 door seals. Perform interactive test.; ordrng 2 W11227369 (Cooling duct gaskets)s
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Frederick, MD 21702
Brian R.
Job Details: 06/14/2022
cx compaint is with the RF burner and the flame being way to high and leaving black stuff on everything. all other burners check. tested and went over unit and home is propain and believe kit not installed right. will order new kit and adjust flames and check unit again. as soon as part is in office will schedule.; ordrng 1 W11436985 (LP Kit)
We serviced a
WHIRLPOOL MICROWAVE
Model MVWP575GW1
Near Rockville, MD 20852
Roberto I.
Job Details: 06/14/2022
"CX complaint washer not spinning, wet clothes at the end of the cycle.Ran test mode, found F5E1 (lid switch fault). Ran a test cycle the unit worked ok and drained but the standpipe was clogged and the water overflowded. Advised cx to call a plumber. Ran manual spin, it worked ok. Ordering lid lock WPW10482836. Return visit 6/21/22; ordrng 1 WPW10482836 (lid lock)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Stone Ridge, VA 20105
Richard B.
Job Details: 06/14/2022
"CX complant. Flames are uneven , And dont ignite as they should. Inspected unit and confermed issue, Flames are uneven on some burners, Found burner caps not sitting on burner heads correctly. Not properly seated. . Seated caps correctly , Advised CX caps need to be seated in burner heads grooves in order to ignite correctly. CX satisifed.Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Baltimore, MD 21230
Shane M.
Job Details: 06/14/2022
cx complaint the unit leaving alot condensation built up in unit. put unit into test mode. no error codes. found unit working properly. found cx using heavy amount of detergents. advised to use way less. i also found cx not using rinseaid. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLC36FKS00
Near Washington, DC 20009
Samuel R.
Job Details: 06/14/2022
part was defective so repair was not made.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH06
Near Norfolk, VA 23508
Carl A.
Job Details: 06/14/2022
replaced evap fan tested unit works as designed called techline spoke with Austin as unit making a noise possible the freon flowwing through unit 7733875068
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Union Bridge, MD 21791
Brian R.
Job Details: 06/14/2022
replaced harness and turned unit back on. water came in and all pumps came on advised cx to let unit run the next 24 hours and see how it does and call back if needed. job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS05
Near McLean, VA 22101
Jason A.
Job Details: 06/14/2022
CX complaint MW not heating. Previous tech ordered waveguide cover. Install cover & test MW by heating a bowl of water 2minutes > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21703
Justin S.
Job Details: 06/14/2022
job was completed
We serviced a
WHIRLPOOL OVEN
Model KODC304ESS01
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/14/2022
Cx complaint is that qfter the last repair the top oven has been taking 2 hours to preheat. Upon arrival I attempted to preheat the oven and found that after about 20 mins the temp had not gone above 140 per my thermocoupler. I also found that the broil element was not heating up during the preheat cycle. I removed the top cover and found that the P3-1 connector was not secured on both pins. I was only making contact on one of the connectors. I was able to reconnect the harness securely. I found that unit then preheated and held temp. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Richmond, VA 23233
Eric F.
Job Details: 06/14/2022
"Confirmed cx complaint unit leaking water from front. Found evap drain line clogged with ice. Thawed drain reservoir, removed ice, confirmed water flow between reservoir and drain line. Unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Lancaster, PA 17601
Marc M.
Job Details: 06/14/2022
cx complaint unit not cooling. isnepcted unti and found loud buzzing from compressor when running. unit not developing frost pattern. found unit to have sealed system failure. unit will need parts and 3 count ss repair; ordrng 1 W11370574 (compressor) and 1 W11401413 (lokring 8/7) and 1 W11504420 (lokring coupler) and 1 W11368894 (condenser) and 1 W11504418 (lokring fitting) and 1 2174739 (tube) and 1 W11403094 (suction tube) and 1 W11368877 (evap) and 1 W11504449 (lokring 4/2) and 1 W11225184 (tube) and 1 W11490399 (drier) and 1 W11506623 (lokring 5/5) and 1 W11401409 (lokring 5/1.8)
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near South Riding, VA 20152
Daniel J.
Job Details: 06/14/2022
freezer freezing items no cool in fresh foods removed damper test three opening and closing no air from fan removed evap no ice build up checked connection fan came on and pulstated back of a few times than nothing condenser fan running frost on coils ordering evap motor; ordrng 1 W11224591 (motor evap)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Mechanicsville, MD 20659
Shane B.
Job Details: 06/14/2022
"complaint is the same as all previous visits. unit doesnt drain at end of cycle. when i arrived unit was full of water and was beeping. i pressed cancel and unit drained fine. checked for codes and found F9E1 long drain, F10E2 vent wax fan issue, F8E4 overfill. same codes as before. i called techline, they had me verify the 90 on the drian line is not pintched, high loop is installed and drain lines look clear. they said they have had issues with drain pumps not working when they get hot and poor connections in the harness. advised replacing both. 7733880418. ordering drain pump, harness and control board to be safe. schedule when parts are avilable.; ordrng 1 W11568793 (harness) and 1 W11412291 (drain pump) and 1 W11410066 (control board)"
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Herndon, VA 20171
Christian C.
Job Details: 06/14/2022
Cx complaint left front burner is not burning properly. Found burner caps were not on proper burners. Adjusted caps and now all burners burn properly. Cx paid for service call.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Frederick, MD 21703
Ricky E.
Job Details: 06/14/2022
customer stated that the unit wasnt draining and wasnt making any noise.. verified the issue and fnd the units pump is seized.. need part..; ordrng 1 WPW10581874 (pump-water)
We serviced a
KITCHENAID WASHER
Model KDPE334GPS0
Near Lancaster, PA 17603
Marc M.
Job Details: 06/14/2022
cx complaint unit not cleaning dishes properly an dtub leaving behind residue. inspected and found that the sump assembly is not pumping duirng cycle. unit will need new sump. also found that the segment display on the front panel is disrupted and not illuminating the screen. unit will need new display lens.; ordrng 1 W11178672 (pump&motor) and 1 W10858705 (cover) and 1 W11481723 (display lens)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/14/2022
"cx complaint nut came off of clutch, verified issue, reseated nut to clutch with dab of locktite, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Frederick, MD 21703
Ricky E.
Job Details: 06/14/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chesapeake, VA 23325
Austin D.
Job Details: 06/14/2022
"cx compalint the unit is not washing dishes. checked unit and found that the drain pump has failed and the error code f8e4 is stored in the unit. tried to fix the float switch with no luck. the unit will need a new control, harness and switch to resolve the issue. try the control first. reordering a drain pump to replenish van stock. will need to return once parts come in.; ordrng 1 W11568793 (harness wire) and 1 W11462459 (control) and 1 W11497943 (drain motor) and 1 W11545764 (float switch), used 1 W11497943 (drain motor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Viola, DE 19979
Frederick R.
Job Details: 06/14/2022
CX complaint is ice falling out of dispenser and water dripping. Inspected unit and verified complaint. Found separator to be defective and not closing completely which is allowing warm air into freezer and melting ice. Ordering separator. . 8 in stock at Tribles. Rescheduled for the earliest date which is 6/27/22Separate issue. CX is now claiming original tech that came to her house put a little nick in her floor. Adding pic. I have been here several times and have never noticed it before but it is very small.; ordrng 1 W11423784 (separator)
We serviced a
N/A N/A
Model KECC567RWW01
Near Mountville, PA 17554
Marc M.
Job Details: 06/14/2022
cx complaint unit will turn off the left front element while in mid cooking cycle. found failure within triple contact infintie switch that is over heating during cooking and causing the unit to disengage the relay and disrupt power.; ordrng 1 WP9763765 (switch-inf) and 1 WP8286187 (elmnt-surf)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ
Near Ruckersville, VA 22968
Kyle A.
Job Details: 06/14/2022
Cx complaint of unit not draining. Did confirm found check valve stuck. Reseated check valve near drain and unit is now as designed.
We serviced a
JENNAIR MICROWAVE
Model JMC2430IL01
Near Manassas, VA 20112
Robert W.
Job Details: 06/14/2022
CX Complaint is the light is out. Pulled unit and found loose connection reseatted and tested unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model GEW9200LW1
Near Annapolis, MD 21401
Kevin P.
Job Details: 06/14/2022
"cx complaint unit not heating, found element is open and thermostats are good. ordering element 335.82 total collected by check # 626; ordrng 1 WP3387747 (element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/14/2022
Cx complaint is that the RC door gasket is not sealing. Upon arrival I found that the seal has a compressed spot in the about half way down on the lh side of the door. I was able to use my heat gun and reshape the gasket. Unit is now sealing correctly. Job complete
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Gainesville, VA 20155
Justin S.
Job Details: 06/14/2022
the door is open with the lock closed. dont see any damage to the strike. found a f5e2(lock) error code in memory. the unit needs the lock; ordrng 1 W11316250 (lock) and 1 W11316246 (switch)
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES0
Near North Beach, MD 20714
Shane B.
Job Details: 06/14/2022
complaint is unit not heating proeprly. inspected bake element an found its damaged. replaced with preIDed part and tested. unit is working as designed. cx paid in full for repair.
We serviced a
KITCHENAID OVEN
Model KSDB900ESS2
Near Arlington, VA 22205
David J.
Job Details: 06/14/2022
Cx complaint unit wont heat. Found that the temp sensor on the bottom drawer is open and needs to be replaced. Going to order a sensor and replace that first. Going to bring the other parts back as well. Will charge Cx for sensor and labor on return visits ; ordrng 1 W10720530 (Bottom drawer sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Waterford, VA 20197
Ezra M.
Job Details: 06/14/2022
"installed gasket, verified good seal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Chantilly, VA 20151
Justin S.
Job Details: 06/14/2022
found the leak in the cabinet after pressurizing the system. the unit is not holding pressure long. the leak is at the front right side of the cabinet between the freezer and refrigerator where the hinge can attach(pic). can hear the air flow from the location and spraying the soap and water there makes the location bubble. called tech support and spoke with a sterling. unit is under review. file number 7733878605
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Manassas, VA 20112
Robert W.
Job Details: 06/14/2022
"CX Complaint is the unit will not start up. Inspected unit and found error code for door switch, Tested unit and unit would start up pulled door panel and ohm out switch and found switch faulty. Ordering Door switch; ordrng 1 WPW10653840 (Door switch)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Rockville, MD 20852
Roberto I.
Job Details: 06/14/2022
"Replaced parts, turned power and water on. Compressor and fans started, tested water and ice dispensers several times, the unit worked as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB
Near Halethorpe, MD 21227
Emmanuel R.
Job Details: 06/14/2022
"Cs icemaker not making ice, i found the icemaker not cycling, replaced icemaker , icemaker cycles now but water valve is restricted not allowing good water flow, replaced water valve tested unit, unit is now working properly. advised customer to allow 24hr72hrs for icemaker to make good ice."
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Washington, DC 20002
Mitchell H.
Job Details: 06/14/2022
got to unit and found issue to be with the rear panel hitting the blower wheel. not any sort of motor belt or pulley issue. took panel off and tried to push it back to original but it is too warped and is causing noise when drum is being turned. ordering all parts to replace back panel proerly.; ordrng 1 w11519684 (heater seal) and 1 w11519685 (heater chanel) and 1 w11519687 (heat pad) and 1 w11544342 (spoiler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Alexandria, VA 22306
Justin S.
Job Details: 06/14/2022
cannot find this unit in the store. checked lowes system and this unit was canceled already. called the office and was told to leave the door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Lexington Park, MD 20653
Shane B.
Job Details: 06/14/2022
installed ice make and tested it. it cycles but does not fill. i can hear valve running. water line is clogged. i can not get it to clear. unit needs ne waterline. scheduled with office for 6/167733878911; ordrng 1 W11415785 (water line)
We serviced a
JENNAIR COOKTOP
Model JGD3430GB00
Near Herndon, VA 20171
Christian C.
Job Details: 06/14/2022
Went to remove manifold but cannot disconnect from regulator. Ordering regulator.; ordrng 1 W11087445 (regulator)
We serviced a
KITCHENAID FREEZER
Model KFXS25RYMS0
Near Oakton, VA 22124
Christian C.
Job Details: 06/14/2022
Cx complaint unit has ice on bottom of freezer. Inspected unit found FC section has ice build up from evap. Bottom of evap to drip pan is also frozen over. Ran test 6 and heater runs. Checked drain behind unit and it has the duck bill drain. S38253 Will need p trap drain. Cx paid for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Bryans Road, MD 20616
Robert A.
Job Details: 06/14/2022
"Cx complaint that ice is still getting stuck in the chute door. I inspected the unit and confirmed the complaint. I called WP techline before and they recommended slowly removing the cup to allow all ice to fall before the ice chute door closes but that does not work. I thoroughly explained the situation to the cx, they will call the WP to discuss a solution. I called WP again to document the situation. The unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Suffolk, VA 23434
Zachery R.
Job Details: 06/14/2022
"replaced inner and outter hinges, tested, unti working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Sterling, VA 20164
Richard B.
Job Details: 06/14/2022
"CX complant. Washer fills and dosent stop. Inspected unit and found overflow error code. Found valve defective and failing. Replaced valve and tested unit. Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Elkridge, MD 21075
Emmanuel R.
Job Details: 06/14/2022
"Cs racks in the unit rolls foward when they try to us it, I inspected unit and found it out of level , leaning forward alot. I adjusted the feet and tried to level it as much as possible. Advised customer the counter is too shallow so i cant push unit all they way back so i can secure it with anchoring screw and the sub floor is too low ,feet on the unit are extended all they way. Cs will be calling a carpenter to resolved bad fitment."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Carl R.
Job Details: 06/14/2022
Inspected unit and found that the ice maker is not performing properly. Replaced ice maker and did testing. Water fills not frozen. Door seal is allowing air in refrigerator. Needs 2 door seals. Perform interactive test.; ordrng 2 W11227369 (Cooling duct gaskets)s
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Chesterfield, VA 23832
Joseph D.
Job Details: 06/14/2022
"cx complaint that units cycle is not getting cancelled, as per https://s3.amazonaws.com/sm-backend-production-attachments/service-pointer-w11525545-revb.pdf solution is to connect to wifi for over the air update to fix this problem."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Woodbridge, VA 22193
Robert W.
Job Details: 06/14/2022
"CX Complaint is the unit has low water flow at dispenser. Inspected unit and found unit isnt getting enough water pressure to unit found a shark bite with a thin copper line feeding water to unit, Ohm out valve and vale is good pulled filter and pressure didnt change checked resvoir and its good not frozen. advise cx to have a plumber come and correct supply to unit"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Rochelle, VA 22738
Kyle A.
Job Details: 06/14/2022
Cx complaint of cracked lid. Did confirm replaced lid and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Virginia Beach, VA 23454
Carl A.
Job Details: 06/14/2022
cx complaint of unit grinding checked unit to find that gear case grinding called techline spoke with Kirt was advise to not move forward with repairs as unit needs to be researched as to why it is marked as filed scrap 7733883294
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Richmond, VA 23233
Eric F.
Job Details: 06/14/2022
"Confirmed cx complaint unit leaking water from front. Found evap drain line clogged with ice. Thawed drain reservoir, removed ice, confirmed water flow between reservoir and drain line. Unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS00
Near Potomac, MD 20854
Roberto I.
Job Details: 06/14/2022
"CX complaint Rc too warm, frost on the back.Inspected unit, confirm defrost issue in the Rc. ran test 128, found software version 6.0.0. Called tech line, spoke to Butch (sr 7733875900), he advised to replace evap cover and main control board and to follow directions on sp W11329116C for the defrost sensor. The amount of frost and ice on the evaporator cover was too much, the cx must to at least partially defrost the unit. Called office and scheduled return for 6/18/22 with **COUNTS**. Parts and 2X labor covered by S27311. Marked pre id parts to be used on return; ordrng 1 dbl lbr"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Bear, DE 19701
Taylor F.
Job Details: 06/14/2022
Lowes picked up unit this morning. Unit is not on site.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chesapeake, VA 23325
Austin D.
Job Details: 06/14/2022
"cx compalint the unit is not washing dishes. checked unit and found that the drain pump has failed and the error code f8e4 is stored in the unit. tried to fix the float switch with no luck. the unit will need a new control, harness and switch to resolve the issue. try the control first. reordering a drain pump to replenish van stock. will need to return once parts come in.; ordrng 1 W11568793 (harness wire) and 1 W11462459 (control) and 1 W11497943 (drain motor) and 1 W11545764 (float switch), used 1 W11497943 (drain motor) from stock"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS3
Near Hampton, VA 23664
Lucas R.
Job Details: 06/14/2022
"replaced convection fan, new baffle already in unit, heated to 425 on convection, noise did not return, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Gainesville, VA 20155
Daniel J.
Job Details: 06/14/2022
unit had a leak few weeks ago bray and scarf came out and replaced heater (gold fitting) installed new heater with the silver coloring with the exposy tested unit checked for leakds and also checked connectors to make sure they was secure no faults during testing
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Stafford, VA 22554
Tanner B.
Job Details: 06/14/2022
"CX Concern the unit making loud audible noise coming from under unit where condensor coil is .. i found the cover under the unit mishaped and possibly causing the noise.. the condensor is vibrating in that area against bottom / floor or top/ floor of RC liner .. needs cover , clips and mastic to correct issue ..; ordrng 1 W10897560 (bottom cover) and 4 489396 (clip)s and 4 W11553819 (mastic)s"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Mechanicsville, VA 23111
Thomas B.
Job Details: 06/14/2022
Cx complaint unit is not working properly inspected unit removed and replaced the tco kit tested and inspected for proper use unit now functions normally.
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES0
Near North Beach, MD 20714
Shane B.
Job Details: 06/14/2022
complaint is unit not heating proeprly. inspected bake element an found its damaged. replaced with preIDed part and tested. unit is working as designed. cx paid in full for repair.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ6
Near Frederick, MD 21702
Brian R.
Job Details: 06/14/2022
cx complaint is with unit making a zapping or buzzing sound and when running the lights dim at times. says also unit vibrates against cab and might be issue as well. checked fan and ran unit multiple times. heard sound once but it was quick. she had a recording but kinda hard to pick up and pin point issue. adjusted unit as best it could be with pre drilled holes. advised we can drill more holes or enlarge either. we ran unit a bunch more and it was quiet as can be. she advised to leave it alone now it adjusted in case it was that and they will see what happens and if needed we will look at it again when we come back for other unit.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Baltimore, MD 21229
Shane M.
Job Details: 06/14/2022
"cx complaint throwing an error code. put unit into test mode & confirmed it. found F3E2 F5E2 F9E1. i went to run test cycle, confirmed unit not draining proper. took drainpump filter out & found a bill blocking flow of water. remove bill, retried test cycle. unit completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near York, PA 17402
Sal R.
Job Details: 06/14/2022
CX complaint is that the tuni is maki9ng a noise during the spin cycle. I was able to enter diag mode and found no errors. I then ran a test cycle and found the unit to be opperating as designed. CX informed me that the noise onluy happens when iteams are in the unit . I had CX load the unit and ran the spin . I found the unit again to be opperatign as designed. CX insist that the utni is makin g a noise and has done so since POP. I advised CX to run the unit as they have been and to capture the nose on video and call back in for service. I could not recreate the noise .
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Rockville, MD 20852
Roberto I.
Job Details: 06/14/2022
"Replaced parts, turned power and water on. Compressor and fans started, tested water and ice dispensers several times, the unit worked as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Leesburg, VA 20176
Richard B.
Job Details: 06/14/2022
"CX got notified about a possibal issue. Inspected unit and found element needs replacing due to posssibal faulty grommetts. Replaced heater and tested unit. Working as designed. Good spray pressure , Good drain. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW05
Near Chesapeake, VA 23324
Austin D.
Job Details: 06/14/2022
"cx complaint the unit creating forst inside the unit. found the gaskets falling out of the doors. the doors are warped so that the gasket can not seat all the way. therefore, the unit will need new doors with gaskets to resolve the issue. ordering both doors and a nameplate. will return once the parts come in.; ordrng 1 LW10636232 (door white with gasket) and 1 LW10636404 (freezer dor with gaseet) and 1 W11178521 (nameplate)"
We serviced a
WHIRLPOOL RANGE
Model UMV1160CS5
Near Bowie, MD 20716
Shawn D.
Job Details: 06/14/2022
"U1313Y0DPL1 cx complaint unit wont work you hit start then it shows f1e4 error code said i hope you have a control in your truck. inspected unit and tested unit confirmed error pops up when you hit start f1e4. relay connection is tight on control, checked door switches and found lower interlock switch got hot or something looks to shorted and melted some. grabbed pre id parts from van and replaced upper and lower interlock assem then put unit back together and tested and now works good. heated some water and heats good. unit is good"
We serviced a
JENNAIR COOKTOP
Model JGD3430GB00
Near Herndon, VA 20171
Christian C.
Job Details: 06/14/2022
Went to remove manifold but cannot disconnect from regulator. Ordering regulator.; ordrng 1 W11087445 (regulator)
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Mount Joy, PA 17552
Drew B.
Job Details: 06/13/2022
replaced all parts tested and no issues and checks good.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Westminster, MD 21157
Marc M.
Job Details: 06/13/2022
ticket is linked to a whirlpool stand up freezer howveer the cx called for service on a samsung fridge. cancel call
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 06/13/2022
"Installed new gearcase, clutch , leg ,.. recalibrated unit and ran diag. unit is now working as designed . job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVL01
Near Selbyville, DE 19975
Michael E.
Job Details: 06/13/2022
"CX complaint: leaking from IM and door gaskets starting to split. Tested and verified complaint. IB at 20 degrees, FC at 3 dgerees and RC at 38 degrees. Filled IB with solid ice, then was running over and out of unit. Ordering dual valve, damper, and 2 RC door gaskets. Rescheduled for 6/20 AM prefered.; ordrng 1 67006322 (water inlet valve) and 1 WPW10127427 (control) and 2 W11378944 (RC door gasket)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Odenton, MD 21113
Alexander D.
Job Details: 06/13/2022
replaced control. tested unit. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near York Haven, PA 17370
Bernard M.
Job Details: 06/13/2022
Cx address is wrong. Cx will caal for reschedule
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Ashburn, VA 20148
Ezra M.
Job Details: 06/13/2022
"upon arrival, cust stated had breaker replaced last week, dryer has not tripped breaker since. replaced overlay, verified sound working properly, all buttons working normally."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Georgetown, DE 19947
Frederick R.
Job Details: 06/13/2022
installed burner head restrictor kit. Issue with flame on only left front power burner persists. Need to call WPTL tomorrow. Please send shop job; saved tckt
We serviced a
WHIRLPOOL OVEN
Model KFGD500ESS04
Near Gainesville, VA 20155
Demonte S.
Job Details: 06/13/2022
Installed the Bake Ignitor to the Lower Oven. Pre Heated the Oven. Unit is working as Designed. ( Please see Sd Pictures if any questions.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Falls Church, VA 22041
Lloyd B.
Job Details: 06/13/2022
Cx complained of door issues. Inspected the unit and found the bottom of the rc door right side is broken. Unit needs new door. Cx will call and speak with wp; ordrng 1 LW10858417 (ss door rh)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 06/13/2022
"replaced top, drum, blower wheel and housing per prior diagnosis. Tested unit and it is working as designed. No more sounds. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Frederick, MD 21703
Ricky E.
Job Details: 06/13/2022
"customer stated that the unit is making a noise and has massive temp flux in the fzr. at the time of service the unit was cooling and gave no error codes.. the unit however kept resetting and giving a power outage failure. the units pantry drawer had water in the ui housing. i unplugged the pantry ui and harness, but the issue still occures... fnd drop in comm from the ui to the control... need parts...; ordrng 1 W10815669 (dor-fip ss) and 1 WPW10769076 (cntrl-elec) and 1 W11170612 (harns-wire) and 1 WPW10675033 (cntrl-elec) and 1 w11330971 (ui assy)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Gerrardstown, WV 25420
Danny R.
Job Details: 06/13/2022
installed parts chewxksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near Virginia Beach, VA 23453
Carl A.
Job Details: 06/13/2022
"cx complaint of unit not draining,checkedu nit to find no error codes at ths time ,cfound the connector on drain pump not fully seated reseated conncetor tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 06/13/2022
"rc gasket out of place, found liner seperating at top of rc door, not holding gasket in place correctly. ordering door. also ordering sealant to go around liner and shell around fc door due to gaps.; ordrng 1 LW11258473 (fc door, stainless) and 1 WP482338 (adhesive)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Millsboro, DE 19966
Frederick R.
Job Details: 06/13/2022
CX rescheduled for net monday 6/20/22; schdld next appmnt for 6/20 MON !
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Portsmouth, VA 23701
Anthony D.
Job Details: 06/13/2022
"cx complaint unit not draining checked unit found f8e1 long fill code and f9e1 long drain code, had cx assist in unstacking dryer to acess washer drain pump checked good at 20ohms water valves checked good reassembled washer restacked dryer with cx help ordering control and pressure sensor for return visit; ordrng 1 W11316246 (pressure switch) and 1 W11583890 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Richmond, VA 23236
Joseph D.
Job Details: 06/13/2022
"replaced cracked icemaker, unit no longer leaking."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Falls Church, VA 22043
Emmanuel R.
Job Details: 06/13/2022
"Cs ja refrig fz door not closing sealing, Replaced RH and LH freezer door rails, inspected unit. Unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Biglerville, PA 17307
Andrew S.
Job Details: 06/13/2022
"Per previous diag I was able to access and replace the gear case, motor, shifter and splutch. I then tested the unit and it now functions as intended without any errors or leaks. Job complete"
We serviced a
WHIRLPOOL DRYER
Model MED5500FW0
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 06/13/2022
"Installed new idler pulley and belt, tested unit. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 06/13/2022
"rc gasket out of place, found liner seperating at top of rc door, not holding gasket in place correctly. ordering door. also ordering sealant to go around liner and shell around fc door due to gaps.; ordrng 1 LW11258473 (fc door, stainless) and 1 WP482338 (adhesive)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Yorktown, VA 23693
Lucas R.
Job Details: 06/13/2022
"replaced heater, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, VA 22026
Robert W.
Job Details: 06/13/2022
"CX Complaint is the unit door not closing properly and shelf not staying in place. Inspected unit and found the RC door not closing properly found the upper door hinge loose tighten and tested door is now closing properly, Also found shelf in door not secured in place properly reseatted and unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Washington, DC 20009
Samuel R.
Job Details: 06/13/2022
cx complaint unit isnt leveled.inspected unit and could confirm cx complaint.leveled unit and unit is now working properly
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Westminster, MD 21157
Marc M.
Job Details: 06/13/2022
ticket is linked to a whirlpool stand up freezer howveer the cx called for service on a samsung fridge. cancel call
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Norfolk, VA 23513
Carl A.
Job Details: 06/13/2022
"cx complaint of unit not draining ,checkedu nit to find the following error codes F5E3 door lock issue,replaced door lock from truck stock tested and calibrated unit wormks as designed; ordrng 1 W11307244 (Lid Latch), used 1 W11307244 (Lid Latch) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Rockville, MD 20852
Julian H.
Job Details: 06/13/2022
CX complaint about unit just failed found a pc of the ring tub hanging out not cause by CX checked level & suspension resistance worked ok put unit on test mode no errors found is just defective materials on tub ring; ordrng 1 W10849477 (ring-tub)
We serviced a
WHIRLPOOL HOOD
Model WVW57UC6FS3
Near Fairfax, VA 22030
Carl R.
Job Details: 06/13/2022
Unit working properly. Cx os comparing the hood range to there previous hood range. Unit work properly
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Washington, DC 20009
Samuel R.
Job Details: 06/13/2022
cx complaint unit isnt leveled.inspected unit and could confirm cx complaint.leveled unit and unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Georgetown, DE 19947
Andrew W.
Job Details: 06/13/2022
"Cx stated unit is leaking and not cooling. inspected and verified complaint. upon inspection found fc and rc doors not level. linings are warped. gasket is noticably gapped off the cabinet but when trying to heat the gasket to flush against the cabinet noticed the glue holding the gasket was exposed from rubbing against the other door and pulling the gasket out. Ordering fc and rc door, and brackets for each door. cannot reschedule due to SO parts.; ordrng 1 LW10803941 (dor-fip rc) and 1 LW10803965 (dor-fipn fc) and 2 W11178521 (nameplate)s and 1 WP2183805 (bracket) and 1 W10492012 (bracket)"