Service History 132 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Louisa, Virginia 23093

Kyle A.

Job Details: 10/13/2023

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Ocean Pines, Maryland 21811

Frederick R.

Job Details: 10/13/2023

Replaced Ice maker per prior diagnosis as well as sealed gapes with insulation tape. Charged CX $50 for labor. CX paid in full by CC. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Salisbury, Maryland 21804

Frederick R.

Job Details: 10/13/2023

CX complaint is burners not working. Inspected/ tested and found 3 elements sparking. CX had removed the one that was really bad. Ordering new elements for unit. Cannot reschedule due to needing lowes auth; ordrng 2 W11396792 (element)s and 2 W11396790 (element)s and 2 WPW10196406 (bowl-drip)s and 2 WPW10196405 (bowl-drip)s

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Hagerstown, Maryland 21742

Ken M.

Job Details: 10/13/2023

"Control, lower harness, and actuator replaced and tested. Unit is working properly. Old parts, except control, left with customer."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Glen Allen, Virginia 23059

Kyle A.

Job Details: 10/13/2023

Cx complaint of unit being to .cold. Did confirm units temp was 17f low. Raised temp by 20f and unit is now as designed

We serviced a

WHIRLPOOL DISHWASHER

Model KUDI01ILWH2

Near Richmond, Virginia 23233

Kyle A.

Job Details: 10/13/2023

Found leak at inlet hose. Aslo found element blown. Element is nla. Ordering hose for return.; ordrng 1 W10878507 (Inlet)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Mechanicsburg, Pennsylvania 17055

Andrew S.

Job Details: 10/13/2023

"Per previous tech I was able to access and replace the ice maker, valve and fill tub. I had to defrost the fill tube to replace it. I also found that the fill cup was frozen solid. I then jumped the ice maker and found that it filled and harvested. Unit is now functioning as intended. Job complete"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDS10

Near California, Maryland 20619

David J.

Job Details: 10/13/2023

"Customer complaint unit had frost and upper freezer arrived today and inspected and found no frost. Customer said that the door had been shut for the past 24 hours in the frost is gone. He said it was possible that the door was not shut all the way, after inspecting, there was a lot of food in the freezer, which could have caused the door to not properly seal, causing the frost. Inspected gasket and found everything seal properly and not ripped at this time no parts are needed and unit is working as intended. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Richmond, Virginia 23235

Joseph D.

Job Details: 10/13/2023

Unit with failed relay on control board quoted cx for repair. Cx declined. ; ordrng 1 W10906426 (Cnttl)

We serviced a

WHIRLPOOL FREEZER

Model WRV986FDEM01

Near California, Maryland 20619

David J.

Job Details: 10/13/2023

"Arrive today and removed interior of freezer. Found ice piled up on evaporator cleared ice using steam using ice tested resistance of thermometer and found resistance at 7.8k, found for Mr. is reading that its too warm, replaced thermistor and made sure drip pan with straight. Rin down drain hole just in case there any clogs reassembled unit and set temperatures to suggested temps. Unit is now working as intended. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Chesapeake, Virginia

Fred G.

Job Details: 10/13/2023

i was able to access unit and replace the bake ignitor due to orignal ignitor element being faulty. I found unit now lights bake burner. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Fairfax Station, Virginia 22039

Demonte S.

Job Details: 10/13/2023

Inspected the unit. Found that the cx is saying that Refrigerator / Freezer stopped cooling for half a day then started to cooling again. Checked the freezer Section. I'm getting 0.9 Degrees. Refrigerator is reading 37.2 degrees. I advised the cx that the Freezer / Refrigerator is cooling. Ice Bin is full. Cx has nothing in the Refrigerator or Freezer Section. Everything I am testing is working as Designed. Unit is working as Designed.

We serviced a

KITCHENAID RANGE

Model KFGG504KPS3

Near Frederick, Maryland 21701

Ricardo S.

Job Details: 10/13/2023

"Replaced parts, unit tested and oven reach and hold temp"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Mount Airy, Maryland 21771

Ricardo S.

Job Details: 10/13/2023

"Cx complains about a leak, inspected unit, the dw missing the tub seal, motor and hoses cks ok, unti need tub seal.. CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W11498831 (tub seal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Chesterfield, Virginia 23838

John P.

Job Details: 10/13/2023

Installed right fresh food door

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Washington, District of Columbia 20037

Sherwood

Job Details: 10/13/2023

cx complaint frost in fc. arrived and confirmed. found both rc and fc gasket needed to be realigned and used cx blow dryer to make sure thgeres a complete seasl. both gasket are now sealing as designed.

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Seaford, Delaware 19973

Michael E.

Job Details: 10/13/2023

"CX complaint: unit heating room. Tested and verified complaint. I found that the vent line had become disconnected. I corrected the vent connection, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL STACKABLE

Model WET3300XQ0

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 10/13/2023

"Replaced motor, wheel, pulley and belt as per previous diagnosis. Unit failed air flow test and i informed the CX of this. Tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL STACKABLE

Model WET4024HW0

Near Brentwood, Maryland 20722

Samuel R.

Job Details: 10/13/2023

unit has a power cord.power cord ordered is not needed.issue with unit is bad control as the one of the transistiors failed on the board.need control board W11189137 special order; ordrng 1 W11189137 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW7040DW1

Near Washington, District of Columbia 20017

Samuel R.

Job Details: 10/13/2023

replaced part and tested unit now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Stafford, Virginia 22556

Tanner B.

Job Details: 10/13/2023

"Installed new compressor and filter drier , vaccumed unit down and refilled . Allow 24hrs too cool . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Mount Airy, Maryland 21771

Ricardo S.

Job Details: 10/13/2023

"Cx complains that the unit not cooling, the refrigerator door light not working when he open the irght door and freezer door is hard to open. inspected unit, compressor receives 120vac.. start device cks ok, no frost pattern .. compressor read 2.06 amps.. the refrigerator door switch is broken, also the slide on freezer section are bad.. unti need parts, 3 COUNTS JOB,.. SEALED SYSTEM REPAIR CX DOESN'T WANT TO CONTINUED WITH THE REPAIR AT THIS TIME; ordrng 1 wpw1043759 (drier) and 1 W11209866 (compressor) and 1 w11536253 (evaporator) and 2 W11265130 (slide)s and 1 w11396033 (light switch) and 3 countsjob (sealed system)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Monrovia, Maryland 21770

Ricardo S.

Job Details: 10/13/2023

"Cx complains about a noise, inspected unit, the noise comes from the inlet valve, whe i push the water dispenser or the ice maker fill with water, the valve makes a humming noise, filter and water pressure cks ok, unit need dual valve ..; ordrng 1 w11512399 (valve) and 1 WPW10341320 (valve-inlt)"

We serviced a

WHIRLPOOL RANGE

Model AER6303MFB5

Near Salisbury, Maryland 21804

Frederick R.

Job Details: 10/13/2023

Replaced bake elements and control per prior diagnosis. Unit is now repaired. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Harrisburg, Pennsylvania 17112

Cody H.

Job Details: 10/13/2023

"CX complains unit icemaker works intermittantly. CX is within manufacture warranty. cx states unit keep shutting self off with bail arm and cx has to turn it back on. CX also states ice has formed into block of ice. Was able to reset bail arm and unit harvested ice and filled as per normal. Unit FC shows 5*F. Unit is working as designed for technician at this time, unit will need icemaker for sticking bail arm. Office to schedule with cx when all parts arrive. CX EMAIL ADDED.; ordrng 1 W11556926 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYW04

Near Harrisburg, Pennsylvania 17110

Cody H.

Job Details: 10/13/2023

Was able to access unit and replace parts per previous visit. Unit now works as designed. No further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Columbia, Maryland 21045

Emmanuel R.

Job Details: 10/13/2023

"Cs low ice production, confirmed complaint. I found the icemaker cycles but very slow like the motor is weak and only calls for water intermittenly. Unit needs a new icemaker. Ordering icemaker.; ordrng 1 W11546935 (icemaker)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Washington, District of Columbia 20005

Samuel R.

Job Details: 10/13/2023

cx complaint unit door is rusting.inspected unit and could confirm cx complaint.found rust around building up around vent area.replaced door panel and when putting door handle screws on new panel screw snapped.will need to order screw.W11157086 W10826179; ordrng 1 W10826179 (screw) and 1 W11157086 (bolt)

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW2

Near Washington, District of Columbia 20009

Samuel R.

Job Details: 10/13/2023

replaced control and new control would not send volatge ui board.will need to reorder board as new board is bad WPW10192966 also knob was stuck in control and broke from the tip due to plastic being brittl WPW10192972; ordrng 1 WPW10192972 (console) and 1 WPW10192966 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Washington, District of Columbia 20008

Samuel R.

Job Details: 10/13/2023

cx complaint unit is leaking.inspected unit and found unit not to drain from fridge section.found draintube t be bad and will need to be replaced.cx pif W11084807; ordrng 1 W11084807 (drain tube)

We serviced a

KITCHENAID OVEN

Model KOSE500ESS04

Near Chester, Virginia 23836

Chris B.

Job Details: 10/13/2023

cx comp unit rattles insp unit in diag mode no errors stored tested unit conv fan no rattle and also took conv fan cover insp blades ran cooling fan could not get unit to rattle heated unit to 350

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Elizabeth City, North Carolina 27909

Austin D.

Job Details: 10/13/2023

cx complaint the unit is not running. found it full of water. removed water and checked pump. found a braken wire harness. replaced lower harness and tested operation. unit is good to go.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Belvidere, North Carolina 27919

Austin D.

Job Details: 10/13/2023

cx complaint the unit is not turning on. checked the unit and found a loose wire conection at the drain pump. reseated the connector and tested operation. unit is running as designed. no other issues occured.

We serviced a

MAYTAG UNKNOWN

Model MVWC555DW1

Near Bethany Beach, Delaware 19930

Michael E.

Job Details: 10/13/2023

"Replaced gearcase, cam, sheild, basket, washplate and belt as per previous diagnosis. Calibrated, then tested unit and it is now working proeprly.Original cam was so covered in blackgrease, i did not put it in my bin due to mess it would make. Job is complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Phoenix, Maryland 21131

Neil H.

Job Details: 10/13/2023

cx complaint unit leaking on the left side found the gasket not sealing new one needed; ordrng 1 W11483553 (Whirlpool Dishwasher Tub Seal Gasket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB0

Near Abingdon, Maryland 21009

Neil H.

Job Details: 10/13/2023

replaced the sump motor unit checked good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Severn, Maryland 21144

Israel R.

Job Details: 10/13/2023

Customer complaint unit is making rattle noises. I found the condenser is hitting the compressor frame we added padding under the condender and tested. Unit is not wuite and is back to normal operations.

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near College Park, Maryland 20740

Davonte

Job Details: 10/13/2023

"cx complained unit wouldnt operate, confirmed cx complaint. unit has power but not starting. cbhecked unit for error codes but didnt have any. ohmed out thermal fuse and read ol. unit wil need need new thermal fuse.; ordrng 1 W10909685 (fuse)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Baltimore, Maryland 21215

Shane M.

Job Details: 10/13/2023

"cx complaintt he unit isnt washing properly. found error code for shifter. replaced shifter, calibrated the unit. unit working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Alexandria, Virginia 22310

Lloyd B.

Job Details: 10/13/2023

"Cx complained of gasket and ice dispensing issues. Installed new dispenser, gasket and applied heat around the cabinet for a better seal. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Columbia, Maryland 21045

Emmanuel R.

Job Details: 10/13/2023

"Replaced heater w/harness and thermistor ,unit is now working properly. ."

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW2

Near Washington, District of Columbia 20007

Sherwood

Job Details: 10/13/2023

cx complaint still hear noise when washer is filling. arrived and confirmed now its the cold valve making the noise. had valve in v/s installed valve. tested 3times with cx present. both hot and cold valves are working as designed and no longer make noise. repair complete.; used 1 W11316256 (VALVE) from stock

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Baltimore, Maryland 21215

Shane M.

Job Details: 10/13/2023

cx complaint the unit isnt draining. found error codes for pressure switch & lidlock. raned test cycle. pressure switch error came back. unit needs control board. cx did not pay svc or labor $260.00W11188527

We serviced a

KITCHENAID RANGE

Model KSGB900ESS2

Near Reisterstown, Maryland 21136

Brian R.

Job Details: 10/13/2023

cx complaint is buttons started not to work then unit not working and numbers not all showing. says unit heats and runs well. units O-O-W and she knows. checked unit. no entitlements or anythings shows for this unit. found codes F2E0 Keypad Disconnected F2E1 Stuck Keypad.after testing unit and going over parts needed with cx shes not to happy and said shes going to call Kitchenaid to see if she can get some help with this unit. advised i will update ticket and order whats needed and she could call if she liked. service called paid.; ordrng 1 W11100100 (Control 367.85) and 1 W11128223 (Display 334.54)

We serviced a

AMANA DISHWASHER

Model ADB1400AGS0

Near Chesapeake, Virginia 23320

Zachery R.

Job Details: 10/13/2023

"cx complaint unit not drying dishes, also rinse aid is not dispensing, checked unit, no faults present. rinse aid is set to max, ran test cycle, heater still not responding, checked heater, heater reading open, replaced heater, ran 2nd test cycle, dispenser getting 122vac but rinse aid will not dispense, ordering dispenser to complete repair.; ordrng 1 WPW10428217 (dispenser)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Virginia Beach, Virginia 23464

Zachery R.

Job Details: 10/13/2023

"replaced tube to drain pump, tested, come to find defective drain hose as well, ordering drain hose to complete repair. tried calling cx for return visit cx did not answer, part is in stock.; ordrng 1 W11244231 (hose)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs335sdhm06

Near Abingdon, Maryland 21009

Neil H.

Job Details: 10/13/2023

cx complaint unit not cooling properly found the heater connection came out which caused the unit to not turn heater on doing defrost cycle $409.04 total cx will think about repair on heater or buying new unit $139 collected

We serviced a

KITCHENAID HOOD

Model KVWC956KSS1

Near Centreville, Virginia 20120

Richard B.

Job Details: 10/13/2023

"CX complant, Filters for hood very difficult to remove. Inspected unit and found two screws that hold back channel for filters and rear lights is loose. Pushed back channel piece back into place and tightened screws . Replaced filters many times infront of CX , Showed CX easy way to remove and replace filters . CX removed and replaced filters several times. Job completed. RB"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near Chantilly, Virginia 20152

Richard B.

Job Details: 10/13/2023

"CX complant. Dishwasher leaks from vent. Prior diagnosis found unit leaks from dishwasher after wash cycle. . CX opens door all the way after cycle to let unit vent . Advised CX vent has condensation from venting and needs to drain to the inside. Installed new inner door and new control , Leaned unit back a little more so vent can drain back into unit. Ran a test wash and unit did not leak during test cycle. .Job completed, RB;"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Fairfax, Virginia 22032

Jason A.

Job Details: 10/13/2023

CX complaint DW not cleaning. Found standing water in tub. Cancel drain works. Ran test wash F4E3 error & LEDs are flashing but not front LED status. Sump OOS > JJ; ordrng 1 W11613479 (Sump assym - OOS) and 1 W11612307 (Display UI black)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near York, Pennsylvania 17404

Fred G.

Job Details: 10/13/2023

"cx complaint unit is making a rattling noise. I found blower wheel was faulty. I was able to replace it with van stock and found unit now checks good.; ordrng 1 WP697772 (blower wheel (FG VS)), used 1 WP697772 (WHEEL) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Waldorf, Maryland 20601

Shane B.

Job Details: 10/13/2023

installed both ordered parts and tested unit for cx. unit is working as designe.d

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Ijamsville, Maryland 21754

Ricardo S.

Job Details: 10/13/2023

"Cx complains that the unit takes long time dry, inspected unit, air flow cks ok,, i use the dryer vent kit to check the air flow and is good. the coil valve opens ok then make a clicking noise, faulty coils.. order parts; ordrng 1 WP338906 (sensor) and 1 WPW10328463 (coil-valve) and 1 WP3392519 (thermal fuse) and 1 WP3387134 (thrmst-fix)"

We serviced a

AMANA REFRIGERATOR

Model ART308FFDW10

Near Dundalk, Maryland 21222

Dustin F.

Job Details: 10/13/2023

"CX complaint: unit not cooling since deliveryInspected unit, confirmed CX complaint. Found frost buildup at cap line before compressor and thats all. Took pic. contacted SS tech JP and confirmed SS issue. ordering Compressor and drier with all needed couplers. 2 count SS job; ordrng 1 W11582579 (compressor) and 2 W11504415 (coupler(compressor))s and 2 W11504431 (Coupler(compressor))s and 2 W11506619 (coupler(Compressor))s and 1 W11506635 (process stub(compressor)) and 1 W11109499 (Drier) and 2 W11504445 (coupler(drier))s and 2 W11504449 (Coupler(drier))s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Baltimore, Maryland 21209

Shane M.

Job Details: 10/13/2023

cx complaint of ice not dispensing. found ice clumped together. service pointer for clumping issue. ordering ui/control kit with seperator.; ordrng 1 W11533213 (ui/control board kit) and 1 W11204892 (seperator)

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Richmond, Virginia

Joseph D.

Job Details: 10/13/2023

replace LEDs unit now illuminating properly no other issues detected

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Baltimore, Maryland 21209

Shane M.

Job Details: 10/13/2023

cx complaint the unit isnt drying clothing proper. found no error codes stored. called techline unit spinning & heating. advised to order vent testing kit.; ordrng 1 W11224254 (vent testing kit)

We serviced a

WHIRLPOOL RANGE

Model JDRP536WP02

Near Timonium, Maryland 21093

Shane M.

Job Details: 10/13/2023

left indicator & light housing w cx. cx complainning about front left burner not sparking properly. found and saw igniter missing spark every couple sparks . ordering igniter w clip. ordering spark module and orfice holder just in case.; ordrng 1 WPW10364555 (orfice holder) and 1 W10833887 (ignitor) and 1 W10256046 (clip) and 1 WPW10475147 (spark module)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Pikesville, Maryland 21208

Shane M.

Job Details: 10/13/2023

"cx complaint the unit making loud noise. no error codes, when testing unit, found cam slipping. replaced cam. calibrated unit unit."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Essex, Maryland 21221

Dustin F.

Job Details: 10/13/2023

"cx complaint: unit making grinding noise.Inspected unit, found F6E3 comm code that keeps comming back even after cleared. inspected harnass couldnt find any breaks or tears. inspected undercarriage, found gearcase oil slung all around the insides of unit. rotor screw backed off and rotor rubbed up. tried to take off washplate, its ceased. tub nut ceased. needs to be destroyed/cut off. ORdering new washplate, tub nut, gearcase, rotor, rotor screw, control, and lower harnass, sending slider for return. resecurred bolt in rotor for now until unit can be fully repaired. 2 count Gearcase.; ordrng 1 W11449841 (gearcase) and 1 W11260238 (rotor) and 1 W10752189 (rotor screw) and 1 W11510461 (washplate) and 1 W11551646 (tub nut) and 1 W11621180 (control) and 1 W11621180 (harnass)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Silver Spring, Maryland 20902

Davonte

Job Details: 10/13/2023

cx complained rubber piece fell out of unit. confirmed cx complaint. rubber piece was from a dish. unit is working as should

We serviced a

WHIRLPOOL WASHER

Model WTW5640xW3

Near Abingdon, Maryland 21009

Neil H.

Job Details: 10/13/2023

cx complaint unit making noise found the pulley came down was rubbing the cover and loose it also messed up thread on the motor and belt frayed from event of pulley coming down; ordrng 1 W10832724 (Whirlpool Washer Drive Motor) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 WPW10006384 (Whirlpool Washer Drive Belt) and 1 WPW10427633 (pulley shield)

We serviced a

JENN-AIR HOOD

Model JVW0636LS0

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 10/13/2023

"Cx complaint i order to select fan med or max speed, I have to turn it on min first. Samething if I want to turn the fan off, I have to set it at the men speed first.The user guide on servicematters didn't explain how the unit should work. Called tech line, spoke to Brandon, he said, according to the user giuide, the UI doesn't seem to be working properly. He advised to replace the UI, and if after this it doesn't change, means that the unit is working properly. Ordring UI W11601400; ordrng 1 W11601400 (UI)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Pasadena, Maryland 21122

Alexander D.

Job Details: 10/13/2023

"cx complaint unit making loud thumping noise that can be heard thru the vent outside. inspected unit and verified complaint. can hear faint grinding noise that continues after turning unt off. found blower wheel stripped out. blower wheel will need to be broken off. ordering blower wheel and motor, in stock. scheduled return visit for 10/20; ordrng 1 WP697772 (blower wheel) and 1 W11549461 (motor)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS42NMX00

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 10/13/2023

"CX complaint vegetables freezing in the crisper.Found 26F in the crisper and 43F on the middle shelf (cx set Rc temp at 43F). Removed crisper drawer, found diffuser closed, but cold air coming out. Ordering crisper diffuser W11447197; ordrng 1 W11447197 (crisper diffuser assy)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near York, Pennsylvania 17403

Bernard M.

Job Details: 10/13/2023

"Cx complaint unit shuts off mid-cycle. After several attempts was able to enter diag and found no error codes. Ran test and unit completed test without issues. The buttons on console don't recognize functions when pressed. Buttons have to be repeatedly pressed to work. There's a miscommunication between the control and console. Ordering parts, once approved contact cx to reschedule;"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Enola, Pennsylvania 17025

Cody H.

Job Details: 10/13/2023

"CX complains unit is not washing dishes. Cx states it started with top rack not getting clean but now seems whole unit is not cleaning. CX has extended warranty. Ran unit through diagnostic testing, unit was barely pushing water through sump, found buildup on diverter valve as well as in feed tube, cleared up as much build up as possible, but only made marginal difference. Unit will need sump and feed tube replaced for repair. Office to schedule with cx when all parts are approved and arrive. CX EMAIL CONFIRMED.; ordrng 1 W10872558 (feed tube)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Aberdeen, Maryland 21001

Neil H.

Job Details: 10/13/2023

cx complaint unit not washing found faulty actutaor replaced and recalb washer tested good.

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Belvidere, North Carolina 27919

Austin D.

Job Details: 10/13/2023

"cx complaint the unit is not working everytime and the issue is intermitten. tested the unit and during test cycle the unit popped an errro code f3e1. that stands for failed pressure circuit. replaced the switch and tested the unit again. this time the unit completed the cycle with no issues. this indicates that the pressure switch had failed. this explains how it would intermittenly work just fine and other times not at all. also tested motor, inlet vavles, drain pump, etc. all working as desgined. unit is good to go."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Falls Church, Virginia 22043

Simon

Job Details: 10/13/2023

CX complaints DW not cleaning .Inspected unit found that sump motor not working .Replaced sump motor .tested unit .Unit works as designed.SZ

We serviced a

IKEA REFRIGERATOR

Model IX5BBEXDS00

Near Alexandria, Virginia 22304

Lloyd B.

Job Details: 10/13/2023

"CX complained after changing the filter, the water did not dispense and the unit did not make ice. Inspected the unit and found with the filter out, there was water with pressure but with the new filter in, there was neither. Unit needs new filter head. Cx owes 110 for labor; ordrng 1 W10844267 (filter head)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH1

Near Poolesville, Maryland 20837

Julian H.

Job Details: 10/13/2023

CX complaint about unit not operating found error F8E4 overflow switch tripped went to the bottom & found water on pan cleared drain line laying on the ground causing back flow made a high loop check & found that drain is not running found a pinch wire fixed.. Cx is using a generic brand this could be causing suds recommend cascade pods rinse aid & affresh to be use once a month unit working properly now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Toano, Virginia 23168

Lucas R.

Job Details: 10/13/2023

"cx complaint no lights, checked unit found door switch remaininging open with door open.; ordrng 1 W11123941 (switch (10+W))"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Newport News, Virginia 23602

Carl A.

Job Details: 10/13/2023

"cx complaint of unit making noise,checked unit to find no error codes at this, tested the unit in tested mode to find noise coming from bearings of motor, motor cover for 10 yrs under entitlemnts ordering part needed for repair cx paid for service call and labor .; ordrng 1 W11283592 (motor-drve)"

We serviced a

JENN-AIR OVEN

Model JJW6024HL0

Near Silver Spring, Maryland 20906

Davonte

Job Details: 10/13/2023

"cx complained unit wouldnt allow her to descale unit. confirmed cx complaint. tried running descale unit was stuck on step one. tried running diag on drain pump,fill pump, cooling fan and briol element but unit would alllow me to activate diag cycle for them. called techine to report the issue. techline saw that we were here several times for the same problem. techline is submitting information on for an exchange."

We serviced a

JENN-AIR DISHWASHER

Model JDB9800CWX2

Near Falls Church, Virginia 22043

Simon

Job Details: 10/13/2023

"CX complaints JA dish washer beeping and no indicators.Inspected unit and found the error code #3 thermistor /OWI faulty.ordered OWI sensor .CX paid service call,parts ,shipping and tax.CX will paid for Labor $110 on next visit.SZ; ordrng 1 WPW10705575 (OWI sensor)"

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Silver Spring, Maryland 20906

Davonte

Job Details: 10/13/2023

cx complained unit wouldnt hold temp and smaller oven would turn off. heated bigger over to 325 and unit only reached 290 degrees. could duplicate the problems with the small oven. called techline to report issue. and they gave a list of things to replace main control. electric switch cooling fan. bigger oven will need temp sensor. cx wants all repairs done at once. parts on special order.; ordrng 1 W11289593 (control) and 1 W11320016 (switch) and 1 W10794440 (motor) and 1 W11320150 (blade)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Harrisonburg, Virginia 22801

Danny R.

Job Details: 10/13/2023

installed parts checksok door is in placed and level

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW1

Near Hockessin, Delaware 19707

Taylor F.

Job Details: 10/13/2023

Cx complaint is UI peeling and coming apart affecting button function. Found the plastic protective film to still be on UI. removed film and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN406ESS00

Near North Potomac, Maryland 20878

Julian H.

Job Details: 10/13/2023

CX complaint about unit stopped cooling for couple days after last visit tested temperatures on arrival FC3* RC34*checked pressures low side -10 high side 80 called TL Andrew pressures seem odd to him but have me check temps within last 6hrs on unit & are within average agreed that sealed sys is working perfectly found that as soon as I hang up inverter started to flash 2 blinking lights called TL again found issue with main control not sending signal to inverter cutting down compressor time need main control CX PIF THRU APP; ordrng 1 WPW10739408 (cntrl-elec)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Alexandria, Virginia 22304

Lloyd B.

Job Details: 10/13/2023

Cx complained the upper rack was coming off. Inspected the unit and found the wheel on the adjuster is broken. Installed new adjuster and tested and it now operates as designed. Job complete

We serviced a

AMANA WASHER

Model NED4500VQ0

Near Baltimore, Maryland 21212

Dustin F.

Job Details: 10/13/2023

"replaced door switch. tested unit, unit having issues with long dry times. confirmed CX has vent issues with TY card. CX getting vent looked at."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00

Near Randallstown, Maryland 21133

Shane M.

Job Details: 10/13/2023

"installed new door. cx complaint the rc isnt cooling properly. found evap fan not running. ordering evap fan, blade, harness, & just in case. damper.; ordrng 1 WPW10464673 (evap fan) and 1 WPW10487766 (harness) and 1 WP2163777 (blade) and 1 W11087463 (damper)"

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS01

Near Crozier, Virginia 23039

Kyle A.

Job Details: 10/13/2023

Units recirculating pump had failed. Replaced pump and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near California, Maryland 20619

David J.

Job Details: 10/13/2023

Customer complaints moisture has started reappearing on top of freezer door gasket arrived today and verified complaints. Found secondary gasket had pulled from behind causing moisture to reappear ordering heater and secondary gaskets for return visit and will change settings in control for Moulian will return when all parts arrive. ; ordrng 1 W10806457 (Mulian heater) and 2 W11159728 (Secondary gasket)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, Virginia 23294

Joseph D.

Job Details: 10/13/2023

found unit not defrosting due to loose wire on heater harness replaced and unit now he properly no other issues detected working as designs

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Goochland, Virginia 23063

Kyle A.

Job Details: 10/13/2023

Cx complaint of unit not washing. Did confirm and found start stuck depressed behind fascia do to control not being mounted properly. Remount control and cleaned inlet screen. Unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Edenton, North Carolina 27932

Austin D.

Job Details: 10/13/2023

"cx complaint the unit is not spinning without making a bunch of noise. checked the unit and found a worn out hub, belt marks on the pulley, and a weak suspension. replaced all parts that were needed and put the unit back together. calibrated/tested the unit . unit is running as designed.; ordrng 1 w11239857 (belt ar vs) and 1 w10721967 (cam ar vs), used 1 w11239857 (belt ar vs), and 1 w10721967 (cam ar vs) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Edenton, North Carolina 27932

Austin D.

Job Details: 10/13/2023

came out to resolve the issue. disassembled the unit as needed. replaced all parts and put the unit back together. tested operation. unit is good to go with no issues occuring.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2CHQXKQ05

Near Edenton, North Carolina 27932

Austin D.

Job Details: 10/13/2023

"cx complaint the unit is not making ice. checked the unit and found that the temps were cold enough to make ice. found that the ice maker is not moving when jumped out. jumped out water valve and it fllled. therfore, the unit needs a new ice maker to resolve the issue. also i heard the condenser fan motor intermittenly rattling. unit needs a new condenser fan motor and blade to resolve the issue. will return once the parts come in.; ordrng 1 4317943 (ice maker) and 1 W10124096 (condenser fan motor) and 1 WP2190685 (fan blade)"

We serviced a

MAYTAG WASHER

Model MEDB835DC

Near Bethany Beach, Delaware 19930

Michael E.

Job Details: 10/13/2023

CX complaint: long dry times and clothes wrinkled after cycle. Tested and verified complaint. Unit failed air flow test in the yellow using and electronic air flow tester. I informed CX of this and advised CX to have venting cleaned out or replaced. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL RANGE

Model JGRP536WP01

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 10/13/2023

"Cx complaint when a burnor is set low on simmer, the other burners spark.Tested all burner, found them working properly. Seems lice the cxs ets the burner on simmmer but too low (flame almost off), and the stem is rotated in ignition position, makeng al the igniters sparking. Advised cx that this is normal, and instructed it on how properly set the burner on simmer. Part not needed. Called office and asked to submit refund for $223.05"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Rockville, Maryland 20853

Davonte

Job Details: 10/13/2023

"cx complained console was unrepsonsive. comfirmed cx complaint. after pressing the buttons on console unit wouldnt go into a wash cycle. replaced console ,tested unit and now working as should"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADM2

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 10/13/2023

"Cx complaint water collects in the tub every few days, one time the dw leaked during cycle.Cx had a video of the water found in the tub, and it looks to me clean water. Tested the inletvalve sevaral times and it worked ok, no leaks. Foud also clogged sink drain, and water overflowing from the disposer. The unit has a good drain loop. Turned dw water supply off, the cx is monotoring to see if water collects in the tub anyway. If no water is found in the tub for the next few days, the vx will call to have the inlet valve replaced. Quoted inlet valve (WPW10327249) replacement $297.77 with $110 labor. Collected $120; ordrng 1 WPW10327249 (inlet valve)"

We serviced a

WHIRLPOOL OVEN

Model KOCE500ESS05

Near Olney, Maryland 20832

Roberto I.

Job Details: 10/13/2023

"CX complaint oven not keeping the temperature and not cooking.Ran test mode, no errors.Ran a 350F bake cycle, the unit prehested in 13 minutes, cycled down to 318F and then the elements turned back on. Raised temperature to 400, the unit prehested ok againand cycled ok. Unable to replicate any issue, but if the cx calls back, we need to replace the oven control board W11179310, please order it. Collected $139; ordrng 1 W11179310 (oven control board)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS2

Near West York, Pennsylvania 17404

Fred G.

Job Details: 10/13/2023

"cx complaint unit doesnt get to temp and smokes. inspected unit and preheated it to 350 degrees. I found 358, 327, 370, 336, 376, 336, 375 = 354 degrees average temp. unit did not smoke for me. unit is working as design. cx paid service call $139 in cash"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, Virginia 23234

Chris B.

Job Details: 10/13/2023

replaced screws and gaurd tested unit wroking as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Rockville, Maryland 20853

Davonte

Job Details: 10/13/2023

"cx complained unit wouldnt drain properly , confirmed cx complaint. drain pan, was fulll of ice. causing water to overflow into unit. checked drain tube and it wasnt clogged. replaced drain pan. poured water into drain pan and drain as should."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Mount Joy, Pennsylvania 17552

Sal R.

Job Details: 10/13/2023

"CX comoplaint is that the unit intermitantly leaks from the front left hand cornner and at times leaves a smll puddle on the floor. I found that per Technical Service Pointer #: W11651001, unit is in range to have the tub ring updated . UNit needs 1 new tub ring (W11590590). I quoted CX for the cost of repair. I collected $139.00 for service charges via check. CX is calling WP for assistance with repair. CX will call back into office if repair is being made OOP."

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Richmond, Virginia 23224

Chris B.

Job Details: 10/13/2023

replaced ordered parts tested unit working as desighned

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