Service History 132 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Chesapeake, VA

Fred G.

Job Details: 10/13/2023

i was able to access unit and replace the bake ignitor due to orignal ignitor element being faulty. I found unit now lights bake burner. unit checks good.

We serviced a

WHIRLPOOL RANGE

Model KFGC506JSS01

Near Edgewater, MD 21037

Israel R.

Job Details: 10/13/2023

Level unit and tested unit is back to normal operations.

We serviced a

WHIRLPOOL FREEZER

Model WRV986FDEM01

Near California, MD 20619

David J.

Job Details: 10/13/2023

"Arrive today and removed interior of freezer. Found ice piled up on evaporator cleared ice using steam using ice tested resistance of thermometer and found resistance at 7.8k, found for Mr. is reading that its too warm, replaced thermistor and made sure drip pan with straight. Rin down drain hole just in case there any clogs reassembled unit and set temperatures to suggested temps. Unit is now working as intended. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near King George, VA 22485

Tanner B.

Job Details: 10/13/2023

"Installed new control, harness , slider , clutch and stator . Ran diag test, now completing cycle .. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Richmond, VA 23235

Joseph D.

Job Details: 10/13/2023

Unit with failed relay on control board quoted cx for repair. Cx declined. ; ordrng 1 W10906426 (Cnttl)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Pasadena, MD 21122

Dustin F.

Job Details: 10/13/2023

"CX complaint: unit not making iceInspected unit, found icemaker locked up and wont cycle. found water line for water dispenser at bottom of FC door split and cracked. also found when removing filter the filter housing is cracked, leaking water out of the back. Advised CX to turn off water till we come out to repair unit. 2 tech needed for FC door. Ordering FC door, IM, and filter housing for return visit.; ordrng 1 LW11255360 (FC stainless door) and 1 W11162042 (filter housing) and 1 W11546935 (icemaker)"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDS10

Near California, MD 20619

David J.

Job Details: 10/13/2023

"Customer complaint unit had frost and upper freezer arrived today and inspected and found no frost. Customer said that the door had been shut for the past 24 hours in the frost is gone. He said it was possible that the door was not shut all the way, after inspecting, there was a lot of food in the freezer, which could have caused the door to not properly seal, causing the frost. Inspected gasket and found everything seal properly and not ripped at this time no parts are needed and unit is working as intended. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Enola, PA

Andrew S.

Job Details: 10/13/2023

"Per previous diag I was able to access and replace the outer tub, gearcase and all other ordered parts. I then tested the unit and found that the noise is still there. I found that the noise is coming from the motor internally. I am ordering the motor. I was able set the return visit for Wednesday 10/18 anytime.; ordrng 1 W10890624 (Motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 10/13/2023

"Per previous tech I was able to access and replace the ice maker, valve and fill tub. I had to defrost the fill tube to replace it. I also found that the fill cup was frozen solid. I then jumped the ice maker and found that it filled and harvested. Unit is now functioning as intended. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Alexandria, VA 22309

Demonte S.

Job Details: 10/13/2023

Installed the Damper Control. Tested the unit. Unit is starting to Cool. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KUDI01ILWH2

Near Richmond, VA 23233

Kyle A.

Job Details: 10/13/2023

Found leak at inlet hose. Aslo found element blown. Element is nla. Ordering hose for return.; ordrng 1 W10878507 (Inlet)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Charles Town, WV 25414

Ezra M.

Job Details: 10/13/2023

"noise during cycle. found left rear support roller failed, replaced both rear rollers and idler pulley due to extra wear on pulley. retested, sounds normal.; ordrng 2 WPW10314173 (support em vs)s and 1 W10837240 (idler pulley em vs), used 1 W10837240 (BRACKET), and 2 WPW10314173 (support roller) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Glen Allen, VA 23059

Kyle A.

Job Details: 10/13/2023

Cx complaint of unit being to .cold. Did confirm units temp was 17f low. Raised temp by 20f and unit is now as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Gerrardstown, WV 25420

Ezra M.

Job Details: 10/13/2023

"pierced system, unit had gas, installed process valve. filled with nitrogen, unit held 140 psi for 25 minutes with no change. vacuumed to -29, held for 25 minutes. filled with r600, compressor operating properly, pressures good with low side at 0, amp draw staying around .94, full frost pattern."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Hagerstown, MD 21742

Ken M.

Job Details: 10/13/2023

"Control, lower harness, and actuator replaced and tested. Unit is working properly. Old parts, except control, left with customer."

We serviced a

WHIRLPOOL COOKTOP

Model WCC31430AW03

Near Martinsburg, WV 25405

Ezra M.

Job Details: 10/13/2023

"back left coil element failed, tack weld holding support on failed, ordering coil element; ordrng 1 W11396790 (coil element)"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Salisbury, MD 21804

Frederick R.

Job Details: 10/13/2023

CX complaint is burners not working. Inspected/ tested and found 3 elements sparking. CX had removed the one that was really bad. Ordering new elements for unit. Cannot reschedule due to needing lowes auth; ordrng 2 W11396792 (element)s and 2 W11396790 (element)s and 2 WPW10196406 (bowl-drip)s and 2 WPW10196405 (bowl-drip)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDP370PAHW1

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 10/13/2023

Cx complaint is that the unit is making a loud noise towards the end of the cycle. Upon arrival I found an F4E3. I then ran the diag cylce and found that the drain pump is louder than normal and is not draining all the water out. I also found that the sump started to humm as the cycle went on. I am ordering the sump and drain pump. Once the parts are avialable and approoved please contact cx to set the retunr visit.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Ocean Pines, MD 21811

Frederick R.

Job Details: 10/13/2023

Replaced Ice maker per prior diagnosis as well as sealed gapes with insulation tape. Charged CX $50 for labor. CX paid in full by CC. Unit is working properly. Job is complete

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Fort Washington, MD 20744

Shane B.

Job Details: 10/13/2023

"cx complaint is the unit displaying F2E2. when i arrived unit was unplugged. restored power and drain pump started running. within a min or so the F2E2 error returned. unit will not go into diagnostics. took UI apart. cleaned connections and cleaned the buttons, something has spilled on keypad. put it back together and restored power, no changes. F2E2 flahsed and drain pump ran. replaced console with preIDed part and restored power. entered diagnostics. found no other codes. ran service cycle with no issues. unit is working as designed. cx paid in full for repair."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Louisa, VA 23093

Kyle A.

Job Details: 10/13/2023

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV0

Near Delta, PA 17314

Bernard M.

Job Details: 10/13/2023

"Replaced valve, ran test 57 and harvested out the ice. Ran test 45 and it filled withpout any leaks. Unit checks good"

We serviced a

JENNAIR RANGE

Model JES1750FS1

Near Gordonsville, VA 22942

Kyle A.

Job Details: 10/13/2023

Cx complaint of unit being non resonsive. Did confirm and cycled power aftet reseating ribbon cable for ui. Unit now operates as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Fort Washington, MD 20744

Shane B.

Job Details: 10/13/2023

installed gasket and used heat gun to get wrinkles out. gasket is sealing. unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Newport News, VA 23602

Carl A.

Job Details: 10/13/2023

replaced spray arm tested unit workas as desinged

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV03

Near Palmyra, PA 17078

Cody H.

Job Details: 10/13/2023

"Was able to access unit and replace both RC door gaskets perp revious visit. Was able to heat gaskets to form to cabinet. Unit now works as designed, no further work needed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Newport News, VA 23602

Carl A.

Job Details: 10/13/2023

"cx complaint of few problems with unit ,checkedu nit to find no error codes at this time,found the clear coat on outter door peeling,also found that the rails that hold the rack to be wraped cauesing to catch on door seal ordering parts needed for repairs; ordrng 1 W11551395 ( MOUNT) and 1 W11569162 ( MOUNT) and 2 W11561204 (TRACK)s and 2 W11561204 (TRACK)s and 4 W11561080 (WHEEL-TUB)s and 1 W11553484 (Tub Mount, Third Level Rack) and 1 W11580025 ( WHEELTUB) and 1 W10909682 (Nameplate) and 2 W11157086 (Handle Stud)s and 2 W10826179 (Dishwasher Screw)s"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Annapolis, MD 21401

Israel R.

Job Details: 10/13/2023

"F3E0 Main oven sensor failure, F6E1 over run condition. Customer complaint unit error codes is displaying and is not shutting off the fans. I tested the unit and found error codes for sensor. I found Service pointer for sensor connecor deppression. I adjusted the harness connected and replace sensor. Unit is back to normal operations."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Newport News, VA 23602

Carl A.

Job Details: 10/13/2023

"cx complaint of unit not heating after min,,tested ran unit and after about a min and a half the the highside shuts off and contunies running, called techline spoke with Brandon and was advise that the board could be loseing power but to ordering parts needed for repairs; ordrng 1 W11129648 (Control Board) and 1 W11024976 (transformr) and 1 W11213318 (capactr-mg)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Herndon, VA 20171

Jason A.

Job Details: 10/13/2023

CX complaint FRIDGE NO COOL. Cut into unit & no air or gas escape. Install coupler drier & replace compressor. Run vac & closed off gauges. Didnt lose vac. Filled with R600 unit is cooling down See SDpics/ Compressor pulls 1.1 A & good pressures. Will need to return to do Nitrogen test. NITROGENTEST + SealedSystTed JJ; ordrng 4 W10913906 (Couplers)s and 1 NITROGENTEST (NITROGENTEST + SealedSystTed)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS3155DHM08

Near Harwood, MD 20776

David J.

Job Details: 10/13/2023

"Customer complaint icemaker would continue to make ice and overflow after previous text visit. He had diagnosed at this unit unit need a new icemaker and air baffle arrived today and replace parts that were diagnosed reset unit and made sure icemaker was turned on. When I arrived, the icemaker was turned off Explained to customer to give it 24 hours for ice. Unit is working as intended. Job complete.;"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Chantilly, VA 20151

Richard B.

Job Details: 10/13/2023

"CX complant. Dishwasher dosent drain. Inspected unit and found stuck key error code in diagnostics. Ran a test wash and unit has great wash pressure , Found no high loop installed on drain line. . Installed highloop by tying drain hose to top of disposer . After test wash , unit heated and drained fine. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Westminster, MD 21158

Brian R.

Job Details: 10/13/2023

cx complaint is ice maker is broke and something is hanging down. pulled bin and saw the issue.unit will need ice maker replaced. replaced ice maker and checked over unit. unit checks. job complete.cx paid in full

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Norfolk, VA 23502

Zachery R.

Job Details: 10/13/2023

"cx complaint unit walking, ran test cycle, heard unit scrapping during spin cycle, checked gearcase to find oil leaking from bearings onto clutch and belt, quoted cx, cx unsure for repair atm, collected $139 service fee advised ticket is open for 30 days. check in bag."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Virginia Beach, VA 23456

Branden R.

Job Details: 10/13/2023

cx complaint knob not spinning when trying to cycle unit . checked and found timer shaft seized not allowing cx to properly start cycle . replaced with pre id timer and knob tested unit is now running as designed .

We serviced a

WHIRLPOOL COOKTOP

Model WFE505W0HW5

Near Mechanicsville, MD 20659

David J.

Job Details: 10/13/2023

Customer complaint unit is making a squeaking noise when pressing down on right front corner of cooktop inspected unit and found screw had come a little loose as well as slight bow in frame that cooked top attaches to. Remove two screws and straightened frame tightened down both screws and now there is no more squeak. Unit is now working as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Virginia Beach, VA 23455

Zachery R.

Job Details: 10/13/2023

"replaced parts, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Midlothian, VA 23114

Joseph D.

Job Details: 10/13/2023

Replace control board and latch unit operating as designed no other issues detected

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Midlothian, VA 23112

Joseph D.

Job Details: 10/13/2023

Confirmed customer complaint unit running loud found frost build up on freezer fan due to bad seal at freezer door resealed freezer door and unit nail operating quietly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Shenandoah Junction, WV 25442

Ken M.

Job Details: 10/13/2023

"Customer complaint is that the unit has stopped making ice again, feels the freezer is too warm. Inspection of the evaporator found a partial frost pattern. Unit has a sealed system issue, likely a refrigerant leak. Ice maker turned off. Contacted Whirlpool Tech Support with findings. Determined that a sealed system needs to perform a nitrogen test on the unit to determine where the leak is at and then contact tech support again.; ordrng 1 nitrogen (nitrogen) and 1 W11109499 (drier-tube) and 1 W11504433 (Lokring) and 1 W11504447 (Lokring) and 1 W11506635 (coupler)"

We serviced a

KITCHENAID FREEZER

Model KRSC503ESS00

Near Ashburn, VA 20147

Richard B.

Job Details: 10/13/2023

"CX complant. Fridge and freezer not cold enough. Inspected unit and found compressor running but hot to the touch. Found temp in freezer 33 degrees . SD pics, Parts covered under entitalments . CX declined labor charges of 550 for compressor and evap replacements. 3 count sealed system . CX paid service call only. RB; ordrng 1 W10779331 (compressor) and 1 W10868747 (3 way valve) and 1 W10239732 (evap) and 1 W10643261 (evap dual) and 1 w10143759 (ydryer) and 1 w10913906 (stub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Bryans Road, MD 20616

Shane B.

Job Details: 10/13/2023

"cx complaint is the unit not making ice. when i arrived i could only open the FC door 6 inches or so. i removed door, bins, and rails. items in FC were not solidly frozen. i used steam gun to clear gunk from rails they move smoother but dont pull back tightly when pushed shut. cycled IM, it compeleted the cycle but stopped several times with wheel turning back and forth. took about 10min to complete the cycle. unit had a large spot of frost build up in the upper right of the evap cover. i removed cover to find a large block of ice in upper right and only the top of the evap had any frost on it. unit has a SS issue. ordering IM, rails, compressor and evap for return visit. schedule with SS tech when apporved and when parts are available.; ordrng 1 W10884390 (icemaker) and 2 WPW10120018 (slide rail (frz))s and 1 W11256565 (evaporator) and 1 W10507884 (compressor)"

We serviced a

MAYTAG WASHER

Model MVW6230HW4

Near Charlottesville, VA 22902

Danny R.

Job Details: 10/13/2023

i found agitator loose in basket reseated and tightened down now not making noise chec ksok

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near York, PA 17404

Fred G.

Job Details: 10/13/2023

"I found when running unit with outer door off that the door seal was the cause of the leak. I was able to replace seal with van stock. tested unit for leaks and found unit now checks good.; ordrng 1 W11483553 (door gasket (FG VS)), used 1 W11483553 (GASKET) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Mechanicsville, MD 20659

David J.

Job Details: 10/13/2023

"Arrived and inspected unit found after pulling unit out and inspecting that pinch welds on bottom left side of cabinet have came separated, causing unit to bang ordering cabinet for return visit. Customer will let us know when part arrives and have unit pulled out on back deck to repair will return once customer gives us a call. ; ordrng 1 W10677265 (Cabinet)"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ00

Near Harrisburg, PA 17111

Cody H.

Job Details: 10/13/2023

CX complains led has malfunctioned in RC. CX has extended warranty Found top rear led to be off and other top leds as well as FC LED to be dim/flickering. Ordering LED kit to replace all leds. Office to schedule with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11683242 (led kit)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Bridgeville, DE 19933

Michael E.

Job Details: 10/13/2023

"Replaced housing, seal and blower wheel as per previous diagnosis as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Chesapeake, VA 23322

Branden R.

Job Details: 10/13/2023

cx complaint not cooling - freezer section - refrigerator - rc - not cooling noise coming from vents on side checked unit and found no ice in ice maker along with temps at 15 in freezer cycled ice maker and it checked good called techline and spoke to bruce . was advised to replace ice box fan along with freezer evap advised i have evap cover . was advised bruce would replace them at the same time. ordering ice box fan and will use evap cover on return vist per techline; ordrng 1 W11407678 (ice box fan)

We serviced a

WHIRLPOOL DRYER

Model WED72HEDW0

Near Alexandria, VA 22303

Lloyd B.

Job Details: 10/13/2023

Cx complained the unit did not start. Installed new control and tested and the unit now starts and heats. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Bristow, VA 20136

Daniel J.

Job Details: 10/13/2023

freezer no cool removed drawers found evap frosted over steamed out build up steamed drain draining into drain pan test four compressor step five frost pattern forming evenly ordering evap harness for freezer sealing all four sides on door; ordrng 1 W11452196 (freezer evap fan with harness)

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW0

Near York, PA 17404

Fred G.

Job Details: 10/13/2023

"cx complaint unit isnt heating and is noisey. inspected unit and found heating element is showing open. I found blower wheel full of lint. was able to clear lint. I found idler was seized and belt is shredding. I then found drum is egg shapped and is wabbling when running. unit needs element, belt, idler and drum to correct issue. advised cx cx drum ships to them, cx to call office once drum shows up.; ordrng 1 WP3387747 (element) and 1 661570V (belt) and 1 W10837240 (idler) and 1 W10545924 (drum)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Upper Marlboro, MD 20772

Leon

Job Details: 10/13/2023

Replace the drain pump Clear all dirt from holes tested the unit everything worked as it should with no leaks

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs315sdhw06

Near Milton, DE 19968

Frederick R.

Job Details: 10/13/2023

"CX complaint is no cool. Inspected and verified. Followed up on prior tech diagnosis and found pre cooler line leaking from lock ring where it meets steel line by cabinet. Verified with dye and bubbles. Replaced compressor for 2nds time, pre cooler and drier. Pressure tested with nitrogen and no leaks. Vac'd down to 30in. Vac held for well over 20 mins. Filled with 70g of R600a. All fans working and final LS pressure was at 12. Informerd CX 24-36hrs for unit to get to temps. Job is complete"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Alexandria, VA 22308

Demonte S.

Job Details: 10/13/2023

Inspected the unit. Found that the cx is saying when the Washer Agaitates it's making a Grinding / Grumble noise. ( Cx then put a load inside of the Washer on Quick Wash with more then 1 - 2 items. I advised the cx that this is made for 2 items only. ) I then ran Service Diagnostics on the unit. No error codes stored. Checked under the Agitator found coins. Removed all coins. Made sure Agitator is nice and tight. Checked the Slider to the unit. Nut / Magnet around slider is loose . Installed new slider. I then checked the Stator Motor. Motor is nice and tight. Tested the unit. No noise unit is working as Designed. ; used 1 W10734521 ( SLIDER ( DS / Vs )) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Bristow, VA 20136

Daniel J.

Job Details: 10/13/2023

noise from fridge at times inspected unit went into a cooling cycle found that the evap cover vibrating when cooling adjusted evap cover noise went away and also raised left foot due to fridge wobble when opening doors

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Frankford, DE 19945

Michael E.

Job Details: 10/13/2023

"CX complaint: screetching sound. Tested and verified complaint. I found the sound was from the drive motor. I replaced the drive motor, tested unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID OVEN

Model KEBS208SSS04

Near Upper Marlboro, MD 20774

Leon

Job Details: 10/13/2023

"Client said when he was cleaning the inner glass on the bottom of and shatter confirmed the issue, seeing that the bottom oven could be ordered, call safety, Safety Was willing to talk with the client about the price But the client was just wanted to buy the door now; ordrng 1 W10755522 (GLASS-DOOR)"

We serviced a

WHIRLPOOL WASHER

Model LTE5243DQB

Near Catonsville, MD 21228

Alexander D.

Job Details: 10/13/2023

"replaced brake and drive tube, clutch, spanner nut and drive block. showed cx whole basket spinning, not just the agitator. unit is now working properly."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ2

Near Bristow, VA 20136

Daniel J.

Job Details: 10/13/2023

dishwasher noto responding clean button lit not blinking removed door panel acu two rapid falshes inspected ui control found thermal event on ui control ordering console; ordrng 1 W11413963 (conosle)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Petersburg, VA 23803

Chris B.

Job Details: 10/13/2023

replaced acu and shifter tested unit working as desighned

We serviced a

JENNAIR DISHWASHER

Model JDTSS244GL0

Near Vienna, VA 22182

Jason A.

Job Details: 10/13/2023

CX complaint DW controls non-responsive & beeps constantly. Found F2 E1 & F? E3 error code. Code not listed in tech sheet/ See SDpics. Tried to clear error. Display test complete & all segments of display are good. Finished test wash but unable to clear errors. Called JA trade partners, Controls are covered. Upload POP > JJ; ordrng 1 W11302460 (Console) and 1 W11308807 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Perry Hall, MD 21128

Neil H.

Job Details: 10/13/2023

replaced the sump motor unit tested good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Chesapeake, VA 23322

Branden R.

Job Details: 10/13/2023

"cx complaint handle coming off , checkedu nit and found set screw good on handle found stud that screws into door not properly seated to door , uninstalled and reseated top and lower stud . reinstalled handle and tested unit is now running as designed ."

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHZ04

Near Martinsburg, WV 25405

Ezra M.

Job Details: 10/13/2023

"installed door, tested, verified dispensing and not leaking."

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Chesapeake, VA 23322

Branden R.

Job Details: 10/13/2023

cx complaint unit not heating checked uint and found bad replay on unit not allowing proper vac to heating element . all safetys checked good along with motor . ordering control for repair .; ordrng 1 W11633114 (control)

We serviced a

KITCHENAID COOKTOP

Model KCGS350ESS00

Near Woodbine, MD 21797

Brian R.

Job Details: 10/13/2023

cx complaint is builder converted unit but all burners are way high. found back right burner not converted and other not set right. was able to turn valves back to lower flames so they could use cooktop while orering new kit and putting them where they go. as soon as kit is in office will schedule.; ordrng 1 W10676661 (LP Conversion Kit)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Gaithersburg, MD 20886

Julian H.

Job Details: 10/13/2023

replaced parts drip pan looks good

We serviced a

KITCHENAID RANGE

Model KSEG700EBS6

Near Mount Airy, MD 21771

Brian R.

Job Details: 10/13/2023

cx complaint is with temps and long bake times. tested and checked unit. no codes found. heated oven to 400 to chck temp range and control reading. started at 103. end pre heat at 119. @ 400 i tested 420 and control said 402. units temps are about dead on. recalibrated unit up +15. advised cx to bake a few times and see how that does. temps were to close to replace parts as of now. unit checks job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23454

Zachery R.

Job Details: 10/13/2023

"cx complaint unit leaking from ice chute and products freezing in rc, thermistor reading open, ice chute is not making a good seal, ordering both parts to complete repair.; ordrng 1 W11423781 (chute) and 1 W11645127 (diffuser)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2570FEZ09

Near Virginia Beach, VA 23454

Zachery R.

Job Details: 10/13/2023

"replaced seal, cx stated issue is getting worse. checked unit, could not get good thermistor reading at control, ordering control and thermistor to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11399844 (control) and 1 W10316760 (thermistor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Alexandria, VA 22314

Lloyd B.

Job Details: 10/13/2023

"Cx complained the unit leaked. Watched the unit run for 45 min with the kickplate off and there was no leak or a drop of water. Cx asked what he can do, informed on how to load the unit and if they like, can watch with the kickplate off. Job complete"

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Lancaster, PA 17602

Sal R.

Job Details: 10/13/2023

"CX complai t is that the unit would not start a wash cucle. I found that the unit has sefveral error codes stored in dag f7e9.f7e3,f0e3,f5e3,f5e2. I inspected under the unit and found a large amount of oil leaking . I attempted to run a auto tst and found the lid lock to be rappidly clicking. I also found that the console would not respond to touch prompts . I am ordeirng orderig parts under the Lowes EPP. Once the contract is apporvoved , please ahev the office call to set a return date. return will need to be 2 call counted due to the gearcase.; ordrng 1 W10909670 (spaner nut) and 1 W10915701 (rotor cover) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915700 (stator motor) and 1 W11393685 (gearcase) and 1 W10902814 (washplate) and 1 W10752187 (washplate bolt) and 1 W10861510 (control console) and 1 W10810403 (lid lock)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 10/13/2023

"E2 Error on IM , IM has failed.. unit needs IM assembly. Part on special order; ordrng 1 W11658802 (Icemaker)"

We serviced a

KITCHENAID REFRIGERATOR

Model K9TREFFWBL00

Near Alexandria, VA 22308

Demonte S.

Job Details: 10/13/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. Checked the Evaporator Coil. Frost is only on the first coil. I then checked pressures on the unit. I'm getting 100 Psi on the high and -5 on the low side. Filled the unit with Nitrogen to 140 Psi. Unit will not hold pressure. Called Whirlpool Techline. Per Whirlpool Techline there is a leak in the cabinet. Unit is non-repairable.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Haymarket, VA 20169

Daniel J.

Job Details: 10/13/2023

firdge doors uneven and also found water droplets in fridge section inspected filter housing reinstalled and wiped away water trail and dispensed water no drops forming

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 10/13/2023

"F6E1 ERROR , Found ui failed.. Replaced ui and console . Tested unit. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Delta, PA 17314

Bernard M.

Job Details: 10/13/2023

"Defrosted evap, replaced control and heater harness, restored power, evap began to develop frost pattern with fan running. Ran test 5 and the defrost sensor passed. Unit checks good"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Elkridge, MD 21075

Alexander D.

Job Details: 10/13/2023

replaced ui. cx said he blew thru vent with leaf blower but nothing came out. used vent test kit to check airflow and it failed everytime. advised cx to get vent professionally cleaned and call back if issue persists.

We serviced a

KITCHENAID RANGE

Model KGSS907SSS00

Near Alexandria, VA 22308

Demonte S.

Job Details: 10/13/2023

Inspected the unit. Found that the cx is saying that the Oven is showing F2E1. Checked the Switch Membrane to the unit. No Keys are responding. Switch Membrane is plugged in and is lighting up. Cx paid for the Service Call Only by Card. If the cx calls back order the Switch Membrane = Wp9761566.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middletown, MD 21769

Ricardo S.

Job Details: 10/13/2023

"Cx complains about a noise from inside the rc.. next to the water filte,r inspected unit, ran test mode, the damper sound a little loud, also the cx complains about a vibration noise from the filter housing, inspected unit, ran test45 and fill valve cks and sound normal.. water pressure from dispenser is good. order parts; ordrng 1 w11578030 (motor evaporator) and 1 w11579561 (valve)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS05

Near Annapolis, MD 21401

Israel R.

Job Details: 10/13/2023

"G6E8 lost conection to AM, F1E1 Internal error am, F1E0 oven UI failure, F2E1 Stuck key. Customer complaint is that they had a company trying to fix this unit and is not resolved. Found error codes to the units boards. I tested the fuse and is OL. I put the fuse in and the light went on and the unit si nto shorthe the fuse when the door is closed. I went to test and the inverter board is shorting. Unit is now diplaying F1E5 inverter board. Unit will need mag, inverter board, AM and Fuse. Quoted they will call back if they want to do it.; ordrng 1 W11346197 (Magnetron 221.94) and 1 W11188752 (fuse 9.79) and 1 W10217711 (inverter 247.17) and 1 W10915648 (cntrl-elec 155.28)"

We serviced a

JENNAIR COOKTOP

Model JED8230ADS14

Near Arlington, VA 22204

Lloyd B.

Job Details: 10/13/2023

"Cx complained of a dirty filter, filter area and a crack on the cooktop. The filter and area is dirty just from grease/use and there is a minor crack on the glass. Informed cx they can clean the filter area. Unit needs new cooktop and filter; ordrng 1 WP2002F20950 (cooktop)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Arlington, VA 22203

Lloyd B.

Job Details: 10/13/2023

Cx complained of damage on door. Installed new door and there is no longer any damage. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Virginia Beach, VA 23462

Zachery R.

Job Details: 10/13/2023

"cx complaint unit has burnt smell from roomate cooking ramen noodles without water, advised cx there is nothing i can do for smell, try lemon juice vinegar and water then wiping unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Halethorpe, MD 21227

Dustin F.

Job Details: 10/13/2023

"Upon arrival, inspected IM and found it defective. reordering new icemaker and sending permagum back for next visit.; ordrng 1 W11658802 (icemaker (reorder))"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Mechanicsville, VA 23111

John P.

Job Details: 10/13/2023

Tested unit found wire not seated on actuator seated wire tested working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Oakton, VA 22124

Jason A.

Job Details: 10/13/2023

"CX complaint WASHER ran 2 cycles since it was installed. Plumbers were working in home for a drain septic issue. Arrvived at address & bathroom behind washer sewer backed up. See SDpics. Checked water cold & hot connections & drained into a bucket. Checked motor, drain pump, capacitor, shifter. Test agitate & spin. Calibrate. Test wash. Unable to test further. CX will call when repairs are done to complete repair > JJ; ordrng 1 W11603810 (Control incl pressure sensor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Earlysville, VA 22936

Danny R.

Job Details: 10/13/2023

i found fsn not running and no volts to fan checked at control p9 and 12. 7 dc volts but was going up and down after unpowering and calling tech line to recheck fan started to run during diag cx would liek to ty to see if fan keeps running if called back will need fan harness and control

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Harrisburg, PA 17111

Cody H.

Job Details: 10/13/2023

"Was able to access unit and replace parts per previous visit. tested unit and unit now works as designed, no further work needed."

We serviced a

MAYTAG DRYER

Model MED6630HW0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 10/13/2023

Installed new clip on blower housing. Job complete

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Vienna, VA 22180

Jason A.

Job Details: 10/13/2023

CX complaint DW door falls. Bad install. Replaced L & R hinges & adjust installation so unit sits inside cabinet. Test door operaition. Ran test wash & start sensor wash. Unit is advancing. NO LEAKS > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW8500BC0

Near Harrisburg, PA 17113

Cody H.

Job Details: 10/13/2023

"CX complains unit is not running through cycle but instead is humming then shutting off. CX has extended warranty. Ran unit through diagnostic test and found could valve not dispensing water. Went to check cold valve to ensure valve was not blocked and valve is not blocked, when going to check hot side inlet valve noticed hoses were not warm at all dispite being ran through multiple tests. Unit hot hose was connected to cold valve and supply was shut off, and cold supply was connected to hot valve and was on. When unit called for hot water unit was not recieving water in time due to being shut off and timing out. Corrected hoses and ensured both supply valves were on. Ran unit through quick test, unit went through test with no issues, no further work needed. CX EMAIL CONFIRMED."

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Chesapeake, VA 23322

Branden R.

Job Details: 10/13/2023

"cx complaint unit making alot of noise , checked unit and found bad gearcase shaft on unit not allowing washplate to properly sit inside of unit . tryed to uninstall and reinstall and no luck . found spanner nut seized not allowing gearcase to be properly uninstalled . spanner nut will have to be cut off . ordering all parts for repair .; ordrng 1 W11449840 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W11550891 (agitator) and 1 W11551646 (spanner nut) and 1 W10752187 (screw)"

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HL

Near Alexandria, VA 22308

Demonte S.

Job Details: 10/13/2023

"Installed the Control Board, User Interface & Water Filter. Tested the unit. No leaks. Unit is working as Designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Elkridge, MD 21075

Alexander D.

Job Details: 10/13/2023

cx complaint unit still getting stuck on sensing and wont unlock lid. have to unplug unit to get lid to unlock. inspected unit and still unable to verify complaint. no errors stored and test cycle runs fine. lid latch locks and unlocks good. must be an issue with control. ordering control and returning with preid lid latch to replace both at same time. call cx to schedule return visit once we have eta on part; ordrng 1 W11603810 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near East York, PA 17402

Bernard M.

Job Details: 10/13/2023

"Cx complaint unit leaks. Inspected and found the insulation on the inside of outer door panel wet. Removed panel and found no evidence of the vent or dispenser leaking and gasket was good, no oversuds. Ran test cycle and found the unit was leaning forward causing water to pushed towards the front and leaking. Raised front to legs to level unit, ran test and found no leaks. Unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Ellicott City, MD 21043

Emmanuel R.

Job Details: 10/13/2023

"Cs unit not cooling in the rc , confirmed complaint. I found frost on the fc door gaskets, gaskets are sealing but vents got blocked off with ice. Customer stated they over stuffed the unit so the door would stay closed all the time. He said he will clean unit out and unplugged it for a day. Then plug it back in and see if the frost returns. Once unit defreezes it will working as designed , will monitor it."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Mechanicsville, MD 20659

David J.

Job Details: 10/13/2023

Customer complaint unit is not cooling arrived today and inspected unit and found freezer full and back wall to be frosted over found defrost harness to have been pulled from connector and needs new heater. Replaced ordering evaporator fan for return visit as well. That way next visit is complete. Will return when parts arrive.; ordrng 1 WP2315549 (Evap fan) and 1 W11546981 (Heater) and 1 WPW10457603 (Air filter cover)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Haymarket, VA 20169

Daniel J.

Job Details: 10/13/2023

filter housing door not closing staying open removed cover found filter clip wedge behind door clip removed and reseted so clip could make contact with filter and door now closing properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDT02

Near Burke, VA 22015

Demonte S.

Job Details: 10/13/2023

Installed the Coupler & Drier. Pulled a vacuum on the unit. Unit is holding a Vacuum. Filled the unit with 3.7 Oz's . Pressures are 115 Psi on the high side and 1 Bar on the low side. Unit is starting to Cool. Unit is working as Designed. ( any questions please check Sd Pictures. )

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