We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Arlington, VA 22207
Eric W.
Job Details: 06/09/2022
cx complant of unit not cooling again inspected for dye found dye on ff evap unit needs evap part on factory backorder; ordrng 1 W11505166 (rc evap)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Washington, DC 20003
Shawn D.
Job Details: 06/09/2022
replaced heter then tested no leaks and works. unit is good
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near York, PA 17402
Fred G.
Job Details: 06/09/2022
i was able to assist BM and finish the job. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Arlington, VA 22207
Eric W.
Job Details: 06/09/2022
cx complant of unit not cooling again inspected for dye found dye on ff evap unit needs evap part on factory backorder; ordrng 1 W11505166 (rc evap)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Washington, DC 20003
Shawn D.
Job Details: 06/09/2022
replaced heter then tested no leaks and works. unit is good
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Gerrardstown, WV 25420
Danny R.
Job Details: 06/09/2022
unmti has abd blower wheel and the pully is goin g bad; ordrng 1 WP697772 (blower wheel) and 1 W10837240 (pully aasy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Silver Spring, MD 20910
Israel R.
Job Details: 06/09/2022
Installed new light unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 06/09/2022
"Inspected the unit and found brown wire w/ black tracer shorted where it meets burner.. pulled unit and found the unit w/ correct voltage, everything visually looks good . just needs switch , harness and burner to correct issue . contatcted wpl saftey , harness and switch FBO, saftey sent to Xpart .. 7733801717; ordrng 1 W11134603 (wire harness) and 1 WP3149400 (rf switch)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Gerrardstown, WV 25420
Danny R.
Job Details: 06/09/2022
unmti has abd blower wheel and the pully is goin g bad; ordrng 1 WP697772 (blower wheel) and 1 W10837240 (pully aasy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Silver Spring, MD 20910
Israel R.
Job Details: 06/09/2022
Installed new light unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 06/09/2022
"Inspected the unit and found brown wire w/ black tracer shorted where it meets burner.. pulled unit and found the unit w/ correct voltage, everything visually looks good . just needs switch , harness and burner to correct issue . contatcted wpl saftey , harness and switch FBO, saftey sent to Xpart .. 7733801717; ordrng 1 W11134603 (wire harness) and 1 WP3149400 (rf switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bowie, MD 20715
Kevin P.
Job Details: 06/09/2022
"installed new auger shaft and crisper bin, auger motor is functioning properly, job complete."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Silver Spring, MD 20910
Israel R.
Job Details: 06/09/2022
Customer complaint unit was delivered damaged. I found the right side base and wrap is damaged. I douchle check if the frame is bent but ther is not framer in that area is just the covers. Ordering cover and plate. 2 plates at tribles and 3 wraps. at tribles. Called office and they said they will be able to get them.; ordrng 1 W10245196 (base) and 1 W11446916 (wraper)
We serviced a
WHIRLPOOL WASHER
Model WFW9250WW00
Near Alexandria, VA 22314
Eric W.
Job Details: 06/09/2022
cx complant of unit making noise found unit on a 15 inch stand and no 2 tec found the inner basket is moving up and down bearings are worn out cx is going to try and get a new unit but the stairs are very tight if cx cant get unit out and new one in he will need unit fixed rear outer tub and basket cx will need refund for every thing except the service call the parts are only a quote; ordrng 1 W11239041 (361.76 ouer rear tub) and 1 WPW10202459 (332.37 inner basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bowie, MD 20715
Kevin P.
Job Details: 06/09/2022
"installed new auger shaft and crisper bin, auger motor is functioning properly, job complete."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Silver Spring, MD 20910
Israel R.
Job Details: 06/09/2022
Customer complaint unit was delivered damaged. I found the right side base and wrap is damaged. I douchle check if the frame is bent but ther is not framer in that area is just the covers. Ordering cover and plate. 2 plates at tribles and 3 wraps. at tribles. Called office and they said they will be able to get them.; ordrng 1 W10245196 (base) and 1 W11446916 (wraper)
We serviced a
WHIRLPOOL WASHER
Model WFW9250WW00
Near Alexandria, VA 22314
Eric W.
Job Details: 06/09/2022
cx complant of unit making noise found unit on a 15 inch stand and no 2 tec found the inner basket is moving up and down bearings are worn out cx is going to try and get a new unit but the stairs are very tight if cx cant get unit out and new one in he will need unit fixed rear outer tub and basket cx will need refund for every thing except the service call the parts are only a quote; ordrng 1 W11239041 (361.76 ouer rear tub) and 1 WPW10202459 (332.37 inner basket)
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR24IGX00
Near Washington, DC 20016
Mitchell H.
Job Details: 06/09/2022
cx complaint unit is not working at all. cx had another company out here and said he needed and invereter and condenser fan. put unit into test mode and hecked basically every single part and all i checked were working fine. took unit out of test mode and unit came on and started cooling. unit would need control to fix issue while in normal operations. cx wants to call jen air and see if they will cover this as theyve already spent a lot with a different company with no solution. informed him if they do not then he would be liable for payment. part needed would be W11304775 if they call back in to order; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM354GPS0
Near Silver Spring, MD 20910
Israel R.
Job Details: 06/09/2022
"Customer complaint dispenser door came off. We could not find the spring. And the gasket is ripping the unit needs new dispenser. quoted and installed new dispenser. Tested unit is back to normla operations. Collected in full.; ordrng 1 W10861000 (detergent dispenser 108.38), used 1 W10861000 (Dispenser) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Burke, VA 22015
Lloyd B.
Job Details: 06/09/2022
"Cx complained the unit would not latch and a few buttons do not work. Confirmed complaint. Unit needs new user interface, lid latch and bezel; ordrng 1 W11394572 (lid latch) and 1 W11545554 (bezel) and 1 W11478526 (ui panel)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR24IGX00
Near Washington, DC 20016
Mitchell H.
Job Details: 06/09/2022
cx complaint unit is not working at all. cx had another company out here and said he needed and invereter and condenser fan. put unit into test mode and hecked basically every single part and all i checked were working fine. took unit out of test mode and unit came on and started cooling. unit would need control to fix issue while in normal operations. cx wants to call jen air and see if they will cover this as theyve already spent a lot with a different company with no solution. informed him if they do not then he would be liable for payment. part needed would be W11304775 if they call back in to order; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM354GPS0
Near Silver Spring, MD 20910
Israel R.
Job Details: 06/09/2022
"Customer complaint dispenser door came off. We could not find the spring. And the gasket is ripping the unit needs new dispenser. quoted and installed new dispenser. Tested unit is back to normla operations. Collected in full.; ordrng 1 W10861000 (detergent dispenser 108.38), used 1 W10861000 (Dispenser) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Burke, VA 22015
Lloyd B.
Job Details: 06/09/2022
"Cx complained the unit would not latch and a few buttons do not work. Confirmed complaint. Unit needs new user interface, lid latch and bezel; ordrng 1 W11394572 (lid latch) and 1 W11545554 (bezel) and 1 W11478526 (ui panel)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Elizabeth City, NC 27909
Austin D.
Job Details: 06/09/2022
cx complaint the unti is not turing on. checked the unit and found that the UI was not respoding to the voltage. unit will need a new ui to resolve the issue. repalced the ui after quoting the cx. unit is now running as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hampton, VA 23663
Jason T.
Job Details: 06/09/2022
"Cx complaint, will not fill with water per any cycle, error code F7-E5 shifter fault, verified failure during factory diagnostic test. Installed actuator from truck stock, ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 W10913953 (Actuator), used 1 W10913953 (Actuator) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near West Springfield, VA 22152
Lloyd B.
Job Details: 06/09/2022
"Cx complained the unit fluctuating temps. Currently, the temps have gotten better in the past 2 days and currently sits at 38 degrees. Spoke with tech support and they suggest the control kit per the pointer. Ordering the correct control kit. SR7733842489; ordrng 1 W11533213 (control kit)"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Elizabeth City, NC 27909
Austin D.
Job Details: 06/09/2022
cx complaint the unti is not turing on. checked the unit and found that the UI was not respoding to the voltage. unit will need a new ui to resolve the issue. repalced the ui after quoting the cx. unit is now running as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hampton, VA 23663
Jason T.
Job Details: 06/09/2022
"Cx complaint, will not fill with water per any cycle, error code F7-E5 shifter fault, verified failure during factory diagnostic test. Installed actuator from truck stock, ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 W10913953 (Actuator), used 1 W10913953 (Actuator) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near West Springfield, VA 22152
Lloyd B.
Job Details: 06/09/2022
"Cx complained the unit fluctuating temps. Currently, the temps have gotten better in the past 2 days and currently sits at 38 degrees. Spoke with tech support and they suggest the control kit per the pointer. Ordering the correct control kit. SR7733842489; ordrng 1 W11533213 (control kit)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Williamsburg, VA 23188
Gill G.
Job Details: 06/09/2022
no stored fault codes. when moving selector control is not clicking and when pressing start/pause button control cannot be heard clicking. replaced control. new control would not go into calibration. ran auto test and found unit is fully functional. started BULKY CYCLE and monitored. found standpipe has a small leak when unit is draining. informed cx of leak. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Bryantown, MD 20617
Robert A.
Job Details: 06/09/2022
"Cx complaint that the unit is not starting. I inspected the unit and confirmed the complaint. I found the unit powers on but does not start a drying cycle. I checked the thermal fuse and it is blown. I replaced the thermal fuse with one from VS and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; ordrng 1 W10909685 (thermal fuse), used 1 W10909685 (thermal fuse) from stock"
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS05
Near Chesterfield, VA 23838
Chris B.
Job Details: 06/09/2022
insatlled screw into unit for next tech to secure trim trim recieved was wrong part reordering trim piece; ordrng 1 WPW10351279 (trim)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Williamsburg, VA 23188
Gill G.
Job Details: 06/09/2022
no stored fault codes. when moving selector control is not clicking and when pressing start/pause button control cannot be heard clicking. replaced control. new control would not go into calibration. ran auto test and found unit is fully functional. started BULKY CYCLE and monitored. found standpipe has a small leak when unit is draining. informed cx of leak. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Bryantown, MD 20617
Robert A.
Job Details: 06/09/2022
"Cx complaint that the unit is not starting. I inspected the unit and confirmed the complaint. I found the unit powers on but does not start a drying cycle. I checked the thermal fuse and it is blown. I replaced the thermal fuse with one from VS and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; ordrng 1 W10909685 (thermal fuse), used 1 W10909685 (thermal fuse) from stock"
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS05
Near Chesterfield, VA 23838
Chris B.
Job Details: 06/09/2022
insatlled screw into unit for next tech to secure trim trim recieved was wrong part reordering trim piece; ordrng 1 WPW10351279 (trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Bowie, MD 20715
Kevin P.
Job Details: 06/09/2022
"cx complaint unit not making ice, found e2 lost home position error, tried 57 harvest test but it wouldnt complete as it doesnt recognize home position. test 45 fill works, installed new ice amker and verifed harvest test 57 and reset power to clear error codes. unit tests good, job complete."
We serviced a
KITCHENAID ICE MAKER
Model KUIS18NNTB0
Near Potomac, MD 20854
Roberto I.
Job Details: 06/09/2022
"Replaced part and turned unit on. The unit staerted a cycle, filled, drained, filled again, recirculeted the water and the compressor turned on"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Richmond, VA 23224
John P.
Job Details: 06/09/2022
Installed door tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Bowie, MD 20715
Kevin P.
Job Details: 06/09/2022
"cx complaint unit not making ice, found e2 lost home position error, tried 57 harvest test but it wouldnt complete as it doesnt recognize home position. test 45 fill works, installed new ice amker and verifed harvest test 57 and reset power to clear error codes. unit tests good, job complete."
We serviced a
KITCHENAID ICE MAKER
Model KUIS18NNTB0
Near Potomac, MD 20854
Roberto I.
Job Details: 06/09/2022
"Replaced part and turned unit on. The unit staerted a cycle, filled, drained, filled again, recirculeted the water and the compressor turned on"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Richmond, VA 23224
John P.
Job Details: 06/09/2022
Installed door tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Silver Spring, MD 20902
Roberto I.
Job Details: 06/09/2022
"Cx complaint door not staying down when opened.Tested door, confirmed complaint. Pulled unit out, found both hinge friction sleeves broken. RTeplaced parts using pre id. Unit tested ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Dendron, VA 23839
Zachery R.
Job Details: 06/09/2022
"cx complaint unit not completing cycles, checked unit. unit displaying f8e1 longfill , f8e3 overflow, f9e1 long drain, f0e2 over suds, f1e1acu fault. called techline, spoke tj with 7733845501was advised to instruct cx about soap use and informed about water pressure. was also advised to replaced acu due to f1e1 fault, replaced acu, calibrated and tested, unit working as designed. secured acu in bin"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Hagerstown, MD 21740
Danny R.
Job Details: 06/09/2022
unit has issues with igniter not lit reinstalle dharness bc it was loose and now lites fine and the unti had vavles adjusted as well lits fine burnes set to low and high checksokm
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Silver Spring, MD 20902
Roberto I.
Job Details: 06/09/2022
"Cx complaint door not staying down when opened.Tested door, confirmed complaint. Pulled unit out, found both hinge friction sleeves broken. RTeplaced parts using pre id. Unit tested ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Dendron, VA 23839
Zachery R.
Job Details: 06/09/2022
"cx complaint unit not completing cycles, checked unit. unit displaying f8e1 longfill , f8e3 overflow, f9e1 long drain, f0e2 over suds, f1e1acu fault. called techline, spoke tj with 7733845501was advised to instruct cx about soap use and informed about water pressure. was also advised to replaced acu due to f1e1 fault, replaced acu, calibrated and tested, unit working as designed. secured acu in bin"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Hagerstown, MD 21740
Danny R.
Job Details: 06/09/2022
unit has issues with igniter not lit reinstalle dharness bc it was loose and now lites fine and the unti had vavles adjusted as well lits fine burnes set to low and high checksokm
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRS22QXAL00
Near Baltimore, MD 21224
Shane M.
Job Details: 06/09/2022
cx complaint the unit leakiing from freezer door on the left corner but only when door open all the way. can confirmed.. probably a hairline crack in tubing. advised cx i dont know the correct fitting needed but have a couple in vanstock & will charge correct. cx paid in full by card.288.32 ordering water tubing.; ordrng 1 W10823511 (tubing)
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Hampton, VA 23605
Jason T.
Job Details: 06/09/2022
"Cx complaint, no heat during any cycle, error code F3-E2 inlet thermistor shorted, tested all circuits, verified vac voltages. Ibs thermistor from truck stock, tested and verified all unit functions for proper operation...working as designed.; ordrng 1 WP8577274 (Thermistor), used 1 WP8577274 (Thermistor) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ00
Near Herndon, VA 20171
Richard B.
Job Details: 06/09/2022
"CX complant. Door features not working. Prior diagnosis found door was needed, Installed correct door and found wrong hose was used for water covnnection. Ordering fitting to correct water connection. Further work needed, Water left shut off. RB; ordrng 1 WP4373559 (fitting)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRS22QXAL00
Near Baltimore, MD 21224
Shane M.
Job Details: 06/09/2022
cx complaint the unit leakiing from freezer door on the left corner but only when door open all the way. can confirmed.. probably a hairline crack in tubing. advised cx i dont know the correct fitting needed but have a couple in vanstock & will charge correct. cx paid in full by card.288.32 ordering water tubing.; ordrng 1 W10823511 (tubing)
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Hampton, VA 23605
Jason T.
Job Details: 06/09/2022
"Cx complaint, no heat during any cycle, error code F3-E2 inlet thermistor shorted, tested all circuits, verified vac voltages. Ibs thermistor from truck stock, tested and verified all unit functions for proper operation...working as designed.; ordrng 1 WP8577274 (Thermistor), used 1 WP8577274 (Thermistor) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ00
Near Herndon, VA 20171
Richard B.
Job Details: 06/09/2022
"CX complant. Door features not working. Prior diagnosis found door was needed, Installed correct door and found wrong hose was used for water covnnection. Ordering fitting to correct water connection. Further work needed, Water left shut off. RB; ordrng 1 WP4373559 (fitting)"
We serviced a
MAYTAG DISHWASHER
Model MDB5969SDM2
Near Bowie, MD 20720
Kevin P.
Job Details: 06/09/2022
"cx complaint unit powers on but does not respond to input at the start key, ordering new console and marking control to be used on return visit just in case; ordrng 1 W10620449 (panel-cntl)"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Fairfax, VA 22032
Robert W.
Job Details: 06/09/2022
CX complaint is the LF burner not working properly. Inspected unit and found when unit is set to low on LF burner element isnt cycling on low is just on high doesnt cycle im getting good power to element Ordering LF switch and element; ordrng 1 W11563195 (LF element) and 1 W11129442 (LF switch)
We serviced a
WHIRLPOOL FREEZER
Model WRS325FDAM04
Near Baltimore, MD 21237
Milton J.
Job Details: 06/09/2022
Complaint unit leaking. Went over O.O.W. pricing with CX and service was denied. CX said they unplugged unit and leaking stopped. I explained the leaking could be from a number of things that could come back when unit is cooling. CX said they are trying to sell so wants to wait to be sure it is nessassary to put money into unit. No service was provided. -MJrob
We serviced a
MAYTAG DISHWASHER
Model MDB5969SDM2
Near Bowie, MD 20720
Kevin P.
Job Details: 06/09/2022
"cx complaint unit powers on but does not respond to input at the start key, ordering new console and marking control to be used on return visit just in case; ordrng 1 W10620449 (panel-cntl)"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Fairfax, VA 22032
Robert W.
Job Details: 06/09/2022
CX complaint is the LF burner not working properly. Inspected unit and found when unit is set to low on LF burner element isnt cycling on low is just on high doesnt cycle im getting good power to element Ordering LF switch and element; ordrng 1 W11563195 (LF element) and 1 W11129442 (LF switch)
We serviced a
WHIRLPOOL FREEZER
Model WRS325FDAM04
Near Baltimore, MD 21237
Milton J.
Job Details: 06/09/2022
Complaint unit leaking. Went over O.O.W. pricing with CX and service was denied. CX said they unplugged unit and leaking stopped. I explained the leaking could be from a number of things that could come back when unit is cooling. CX said they are trying to sell so wants to wait to be sure it is nessassary to put money into unit. No service was provided. -MJrob
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Washington, MD 20744
Shane B.
Job Details: 06/09/2022
installed fan and tested it. fan is running and is quiet. tested all other fans/ moving parts and all are running quietly. unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Burke, VA 22015
Robert W.
Job Details: 06/09/2022
"CX Complaint is the unit isnt working properly. inspected unit and found unit has error code FaE2 wax motor F8E4 F8E2 F7E1 F9E1 ohm out valve and wax motor they are in range but not by much, Unit is getting proper power unit is grounded drain is good pump is getting power i did find the drain pump blade not spinning properly will spin sometime but not everytime. With the issues that unit is having Ordering Valve, Wax motor, OWI and will use sump on return and control; ordrng 1 W11410464 (OWI) and 1 W11414073 (Wax motor) and 1 W11434044 (Valve)"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Westminster, MD 21158
Drew B.
Job Details: 06/09/2022
cx complaint that unit just keeps dripping into the basket and also the basket is tilited back and found bad suspension and when spinning the unit bonucing uneven and hots the cabinet and will need both valve and suspension rods. call when in and approved to return .; ordrng 1 W11165546 (valve) and 1 W11130356 (suspension)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Washington, MD 20744
Shane B.
Job Details: 06/09/2022
installed fan and tested it. fan is running and is quiet. tested all other fans/ moving parts and all are running quietly. unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Burke, VA 22015
Robert W.
Job Details: 06/09/2022
"CX Complaint is the unit isnt working properly. inspected unit and found unit has error code FaE2 wax motor F8E4 F8E2 F7E1 F9E1 ohm out valve and wax motor they are in range but not by much, Unit is getting proper power unit is grounded drain is good pump is getting power i did find the drain pump blade not spinning properly will spin sometime but not everytime. With the issues that unit is having Ordering Valve, Wax motor, OWI and will use sump on return and control; ordrng 1 W11410464 (OWI) and 1 W11414073 (Wax motor) and 1 W11434044 (Valve)"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Westminster, MD 21158
Drew B.
Job Details: 06/09/2022
cx complaint that unit just keeps dripping into the basket and also the basket is tilited back and found bad suspension and when spinning the unit bonucing uneven and hots the cabinet and will need both valve and suspension rods. call when in and approved to return .; ordrng 1 W11165546 (valve) and 1 W11130356 (suspension)
We serviced a
KITCHENAID DISHWASHER
Model KUDI02FRSS4
Near Washington, DC 20008
Shawn D.
Job Details: 06/09/2022
"cx complaint door falls when you open it. inspectd unit found door link on right side broken. grbbaed part from v/s installed new link ropes on both sides and tested now door opens how it should. collected payment unit is good; ordrng 1 8194001 (link SD V/S 28.88), used 1 8194001 (link) from stock"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Rockville, MD 20850
Julian H.
Job Details: 06/09/2022
CX complaint about unit not passing 180* on convection put unit on test mode no errors then started a conv cycle burner is lighting right away temperature went up all the way to 325* explained to Cx that ez convection will reduce 25* from temperature set is programmed to do it so documented call 7733793756
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Glenn Dale, MD 20769
Kevin P.
Job Details: 06/09/2022
"cx complaint unit not making ice, found an icecycle protruding 3' out of the front of the fill tube. ordering fill valve 100@ trbls and ice maker 9 @ trbls; ordrng 1 WPW10179146 (valve-inlt) and 1 WPW10300022 (icemaker)"
We serviced a
KITCHENAID DISHWASHER
Model KUDI02FRSS4
Near Washington, DC 20008
Shawn D.
Job Details: 06/09/2022
"cx complaint door falls when you open it. inspectd unit found door link on right side broken. grbbaed part from v/s installed new link ropes on both sides and tested now door opens how it should. collected payment unit is good; ordrng 1 8194001 (link SD V/S 28.88), used 1 8194001 (link) from stock"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Rockville, MD 20850
Julian H.
Job Details: 06/09/2022
CX complaint about unit not passing 180* on convection put unit on test mode no errors then started a conv cycle burner is lighting right away temperature went up all the way to 325* explained to Cx that ez convection will reduce 25* from temperature set is programmed to do it so documented call 7733793756
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Glenn Dale, MD 20769
Kevin P.
Job Details: 06/09/2022
"cx complaint unit not making ice, found an icecycle protruding 3' out of the front of the fill tube. ordering fill valve 100@ trbls and ice maker 9 @ trbls; ordrng 1 WPW10179146 (valve-inlt) and 1 WPW10300022 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Woodbridge, VA 22191
Demonte S.
Job Details: 06/09/2022
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Checked the Ice Maker. From L to N with the Door Switch closed I'm getting 119.8 Volts. I then tried to just the Ice Maker. Ice Maker will not Harvest. Unit will need new Ice Maker. Cx paid in full by check. Check is in the Blue money bag. ; ordrng 1 W10889233 (Whirlpool Refrigerator Ice Maker)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW3
Near Hurlock, MD 21643
Alexander W.
Job Details: 06/09/2022
CX stated unit not operating due to error code. tested inspected and verified cx complaint installed part per previous diag tested unit unit is now operating as desgined job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Hanover, PA 17331
Sal R.
Job Details: 06/09/2022
"I arrived at the home and was able to varrify a manufature warranty with a POP for 01/2/22. I am ordering 1 valve (W11546685), . Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 (W11546685), (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Woodbridge, VA 22191
Demonte S.
Job Details: 06/09/2022
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Checked the Ice Maker. From L to N with the Door Switch closed I'm getting 119.8 Volts. I then tried to just the Ice Maker. Ice Maker will not Harvest. Unit will need new Ice Maker. Cx paid in full by check. Check is in the Blue money bag. ; ordrng 1 W10889233 (Whirlpool Refrigerator Ice Maker)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW3
Near Hurlock, MD 21643
Alexander W.
Job Details: 06/09/2022
CX stated unit not operating due to error code. tested inspected and verified cx complaint installed part per previous diag tested unit unit is now operating as desgined job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Hanover, PA 17331
Sal R.
Job Details: 06/09/2022
"I arrived at the home and was able to varrify a manufature warranty with a POP for 01/2/22. I am ordering 1 valve (W11546685), . Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 (W11546685), (valve)"
We serviced a
WHIRLPOOL HOOD
Model WVW7336JS1
Near Fairfax, VA 22030
Demonte S.
Job Details: 06/09/2022
Inspected the unit. Found that the cx is saying that the L.e.d. Lights are not working. Installed new L.e.d. Bulbs. Tested the unit. Unit L.e.d Lights are now illuminating. Unit is working as Designed.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Surry, VA 23883
Zachery R.
Job Details: 06/09/2022
"cx complaint puddle of water on left side of unit and fc door hard to open and close, checked unit, come to find defective fill tube heater causing fill tube to direct water into bottom of fc and onto rails. replaced rails, tested rails are working smoothly now, ordering fill tube heater and icemaker to complete repair. turned fc icemaker off until repair is complete; ordrng 1 W11496599 (fill tube heater) and 1 W11578780 (icemaker)"
We serviced a
WHIRLPOOL RANGE
Model RF378LXKQ
Near Ellicott City, MD 21042
Neil H.
Job Details: 06/09/2022
complaint the lf burner not coming on and burned out replaced the top and replaced unit checked good 420.59 collected
We serviced a
WHIRLPOOL HOOD
Model WVW7336JS1
Near Fairfax, VA 22030
Demonte S.
Job Details: 06/09/2022
Inspected the unit. Found that the cx is saying that the L.e.d. Lights are not working. Installed new L.e.d. Bulbs. Tested the unit. Unit L.e.d Lights are now illuminating. Unit is working as Designed.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Surry, VA 23883
Zachery R.
Job Details: 06/09/2022
"cx complaint puddle of water on left side of unit and fc door hard to open and close, checked unit, come to find defective fill tube heater causing fill tube to direct water into bottom of fc and onto rails. replaced rails, tested rails are working smoothly now, ordering fill tube heater and icemaker to complete repair. turned fc icemaker off until repair is complete; ordrng 1 W11496599 (fill tube heater) and 1 W11578780 (icemaker)"
We serviced a
WHIRLPOOL RANGE
Model RF378LXKQ
Near Ellicott City, MD 21042
Neil H.
Job Details: 06/09/2022
complaint the lf burner not coming on and burned out replaced the top and replaced unit checked good 420.59 collected
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Baltimore, MD 21224
Shane M.
Job Details: 06/09/2022
installed new tub. no leaks. unit working properly.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Silver Spring, MD 20906
Julian H.
Job Details: 06/09/2022
CX complaint about unit making a vibration noise heard asmall screeching sound from fan replaced from preid and when tested again found vibration from hv components it can be from any need to replaced them all at once NEED 2 TECHS NEED HELP TO TAKE UNIT DOWN GLASS TOP UNDER VERY CLOSE SETUP; ordrng 1 W11545871 (transformer) and 1 WPW10574736 (capactr-mg) and 1 W11541670 (magnetron) and 1 2Techs (GLASS TOP ON THE BOTTOM TO AVOID DAMAGES)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS3
Near Carlisle, PA 17015
Andrew S.
Job Details: 06/09/2022
"Per previous tech I was able to access and replace the sump, and both spray arms. I then tested the unit and found that it is now functioning as intended without any leaks. Job Complete"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Baltimore, MD 21224
Shane M.
Job Details: 06/09/2022
installed new tub. no leaks. unit working properly.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Silver Spring, MD 20906
Julian H.
Job Details: 06/09/2022
CX complaint about unit making a vibration noise heard asmall screeching sound from fan replaced from preid and when tested again found vibration from hv components it can be from any need to replaced them all at once NEED 2 TECHS NEED HELP TO TAKE UNIT DOWN GLASS TOP UNDER VERY CLOSE SETUP; ordrng 1 W11545871 (transformer) and 1 WPW10574736 (capactr-mg) and 1 W11541670 (magnetron) and 1 2Techs (GLASS TOP ON THE BOTTOM TO AVOID DAMAGES)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS3
Near Carlisle, PA 17015
Andrew S.
Job Details: 06/09/2022
"Per previous tech I was able to access and replace the sump, and both spray arms. I then tested the unit and found that it is now functioning as intended without any leaks. Job Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/09/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control and programmed. also replaced thermistors for refrigerator section one ordered for freezer was incorrect however found ice block on the refrigerant line melted thermistor for freezer is a defrost thermistat not a thermistor. replaced compressor and drier from kit tested and inspected for proper use unit now functions normally filled with 5.0 oz
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Greenville, NC 27834
Ronnie B.
Job Details: 06/09/2022
upon arrival tub that was at cx residence has an open vent on left hand side and origional tub doe not. if installed will leak everywhere pics attatched. found suspension is worn on unit as well. unit will need another tub and shocks.; ordrng 1 W11287253 (tub) and 4 W11316766 (shocks)s
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/09/2022
"Cx complaint is that the unit is not spinning clothes out at the end of the cycles. Upon arrival I found an F9E1, F9E2, F0E2 and F0E5. I then ran the diag test and found that the drain pump is weak and not pumping the water out fast enuogh. I found that the drain pump is needing replaced. I quoted the cx for the cost of the repair. Cx paid in full. Please contact cx when the parts are available to schedule a retrun visit.; ordrng 1 WPW10581874 (Drain Pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/09/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control and programmed. also replaced thermistors for refrigerator section one ordered for freezer was incorrect however found ice block on the refrigerant line melted thermistor for freezer is a defrost thermistat not a thermistor. replaced compressor and drier from kit tested and inspected for proper use unit now functions normally filled with 5.0 oz
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Greenville, NC 27834
Ronnie B.
Job Details: 06/09/2022
upon arrival tub that was at cx residence has an open vent on left hand side and origional tub doe not. if installed will leak everywhere pics attatched. found suspension is worn on unit as well. unit will need another tub and shocks.; ordrng 1 W11287253 (tub) and 4 W11316766 (shocks)s
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/09/2022
"Cx complaint is that the unit is not spinning clothes out at the end of the cycles. Upon arrival I found an F9E1, F9E2, F0E2 and F0E5. I then ran the diag test and found that the drain pump is weak and not pumping the water out fast enuogh. I found that the drain pump is needing replaced. I quoted the cx for the cost of the repair. Cx paid in full. Please contact cx when the parts are available to schedule a retrun visit.; ordrng 1 WPW10581874 (Drain Pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 06/09/2022
"complaint is poor washing and detergent dispensor not putting any detergent in. cx said dispensor is always full, never gets empty so they said it must not be putting any in. said clothes still have dirt on them at end of cycle. checked for codes and found F0E3 overload, F0E7 load in during clean cycle. cleared codes, ran service cycle. unit completed service cycle with no issues. tested detergent pump and it dispensed detergent into the tub. i called techline to document. they said no known issue with detergent pumps. they had me run calibration cycle and advise cx on loading/cycle selection. 7733842501. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Burke, VA 22015
Robert W.
Job Details: 06/09/2022
CX Complaint is the ice is getting stuck in chute. Inspected unit and found ice getting caught in chute fixed dispenser door and unit is now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Nokesville, VA 20181
Demonte S.
Job Details: 06/09/2022
Arrived at the cx house opened the Compressor Box. Found Compressor / Control Board Damaged. Compressor box isn't packed well. Please see Sd Pictures if any questions. Reordering the Compressor. ; ordrng 1 W10843121 (Whirlpool Refrigerator Filter Drier) and 1 W11592010 (COMPRESSOR)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 06/09/2022
"complaint is poor washing and detergent dispensor not putting any detergent in. cx said dispensor is always full, never gets empty so they said it must not be putting any in. said clothes still have dirt on them at end of cycle. checked for codes and found F0E3 overload, F0E7 load in during clean cycle. cleared codes, ran service cycle. unit completed service cycle with no issues. tested detergent pump and it dispensed detergent into the tub. i called techline to document. they said no known issue with detergent pumps. they had me run calibration cycle and advise cx on loading/cycle selection. 7733842501. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Burke, VA 22015
Robert W.
Job Details: 06/09/2022
CX Complaint is the ice is getting stuck in chute. Inspected unit and found ice getting caught in chute fixed dispenser door and unit is now working properly.