Service History 131 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Farmville, VA 23901

Kyle A.

Job Details: 10/10/2023

Units hot valve is not actuating. Ordering valve.; ordrng 1 W11210463 (Valve)

We serviced a

WHIRLPOOL MICROWAVE

Model KHMS2050SSS0

Near Timonium, MD 21093

Shane M.

Job Details: 10/10/2023

cx complaint the screen isnt responsive. could confirmed quote for the repairs $491.24 cx paid in full by check ordering control panel; ordrng 1 WP8206635 (control panel)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Virginia Beach, VA 23452

Carl A.

Job Details: 10/10/2023

replaced all parts neede tested and calibrated works as designed

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Essex, MD 21221

Dustin F.

Job Details: 10/10/2023

"Replaced Idler pulley and tested unit, unit now working as intended."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Ashburn, VA 20147

Richard B.

Job Details: 10/10/2023

"CX complant. Washer thumping. Inspected unit and found on drain and spin cycle the hoses are hitting the rear panel of washer causing a thumping noise. Tied hoses to reduce sound somewhat . Sound reduced. Job completed, RB"

We serviced a

MAYTAG RANGE

Model MGR7700LZ4

Near Dundalk, MD 21222

Dustin F.

Job Details: 10/10/2023

"cx complaint: door not sitting right after deliveryInspected unit, found door wasnt seated properly with hinge in frame. readjusted door and tested unit. unit now working as intended."

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near ,

Davonte

Job Details: 10/10/2023

"cx complained unit was making loud squeaky noises. installed new gearcase, clutch kit and motor. tested unit and now working as should."

We serviced a

WHIRLPOOL WASHER

Model WFW3090OJWO

Near Washington, DC

Samuel R.

Job Details: 10/10/2023

cx complaint unit is making loud noise.inspected unit and could n0t confirm noise.ran and quick cycle and spin cycle.never got any loud sounds.unit is checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Virginia Beach, VA 23452

Carl A.

Job Details: 10/10/2023

"cx complaint of unit making nosie from behind the unit ,check the uint to find that the machine compartment cover was raddlingtighen compartment cover down tested unit works as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Harrisonburg, VA 22802

Danny R.

Job Details: 10/10/2023

installed parts checok

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Virginia Beach, VA 23451

Carl A.

Job Details: 10/10/2023

replaced both parts tested unit works as designed

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Westminster, MD 21158

Brian R.

Job Details: 10/10/2023

cx complaint is unit shakes bad when in spin cycle. units O-O-W and they know. checked unit and unit has a good rock side to side when moving drum back n forth. did a drain and spin empty and drum has a good wobble to it. replaced hub as teethe were stripped out and tested unit again. unit now checks.; used 1 W10528947 (Hub) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near York, PA 17403

Sal R.

Job Details: 10/10/2023

"CX complaint is that the unit will power on , but not start a wash cycle. I found the unit tobhave a F2E3 error code stored in diag. I was able to clear the code and attempted to start a wash cycle. The control display will blink and not start a cycle. I was able to access the controls and found the encoder board and the main control to be secured . I am ordeirng 1 encoder board (W11481116) and 1 control board (W11513246). Both parts are avalible at tribs. I have set a return date for 10/13; ordrng 1 W11481116 (control board) and 1 W11513246 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW05

Near Rockville, MD 20852

Leon

Job Details: 10/10/2023

"Complaint was unit RC door made an Loud squeaking whatever the doors opens Confirm the issue re adjusted the door hinge and add it lubrication to the door hinge Test it the door again, the squeaking sound went away."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Virginia Beach, VA 23464

Austin D.

Job Details: 10/10/2023

repalced all parts and advised cx on how to properly use this machine. the wasehr cx had previously was 26 years old so this is new technology for the cx. wrote down helpful tips for the cx o ty card. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Millville, DE

Taylor F.

Job Details: 10/10/2023

"Cx complaint is unit making a grinding nosie., Tested inspected and could not verify complaint. Verifed compressor, condensor fan and evap fan all running and unit is very quiet. Cx states this issue happens once or twice a day for about 10mins. Told cx to try and get video of the noise and call us back if it starts to happen more frequently.Job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502EPA01

Near Chevy Chase, MD 20815

Brian F.

Job Details: 10/10/2023

"Cx states ice maker won't stop after bin is full. Tested and confirmed, im shutoff switch not working. Ordering ice maker.; ordrng 1 W11397192 (ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Millersville, MD 21108

Emmanuel R.

Job Details: 10/10/2023

"Replaced and tested compressor, unit is now working as designed. I found it wierd after 2mins of running after plugging it in the unit would shut the compressor off but then it came back on. Advised allow 24hrs for unit to cool."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Chesapeake, VA 23322

Zachery R.

Job Details: 10/10/2023

"replaced parts, did not have lower harness, ordering lower harness to complete repair.; ordrng 1 W11568984 (harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manakin-Sabot, VA 23103

Joseph D.

Job Details: 10/10/2023

Replaced valve and unit did not need control customer will need refund for control 210.29 and tax.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Chesapeake, VA 23322

Zachery R.

Job Details: 10/10/2023

"replaced valve, did not have fill tube heater, tested, come to find defective fill tube heater reading open, ordering fill tube heater to complete repair.; ordrng 1 W11087201 (heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ER8AHMXRL01

Near Belcamp, MD 21017

Neil H.

Job Details: 10/10/2023

CX COMPLAINT UNIT NOT COOLING PROPERLY CX SAID THEY HAD SAME ISSUE AWHILE BACK I FOUND ONCE I HAD TO THAW UNIT EVAP THAT THE DEFROST BI-METAL CAME OUT OF WIRE CRIMPE CHECKED THE DEFROST HEAT GOOD BI-METAL CONNECTED/FIXED UNIT CHECKED GOOD

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near New Oxford, PA 17350

Drew B.

Job Details: 10/10/2023

cx complaint that unit is still freexing items on all shelfs at recommended setting and its had control and thermistor replaced already. while waiting for TL i removed thermistor and ohmed out at 2.9k at 72 degrees in home and was accurate.. and when held tightly in hand kept dropping showing heat accurately.. spoke to bruce move fc selection to mx from min.. and also allow more air way to the thermistor to read better as well.. changing to max allows less air to funnel through the rc channels when fan cycles off.. and will limit the rc freezing.. per TL allow time for operations

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near Edgewood, MD 21040

Neil H.

Job Details: 10/10/2023

CX COMPLAINT UNIT ONLY BLINKING F1E1 WONT TURN ON PASS THE F1E1 NEW CONTROL NEEDED; ordrng 1 W11680389 (Appliance Control Unit (acu))

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near Greencastle, PA 17225

Andrew S.

Job Details: 10/10/2023

"Cx complaint is that the unit is giving a LF error and will not finish cycles. Upon arrival I verified the error codes. I found an F8E1, F3E2, F0E4 and an F2E1. I cleared the errors and went into diag and manually ran the hot and cold valves. I found that the cold valve is humming but not dispensing any water. Hot was functioning. I innspected the screen for sediment but found that it was clear. I quoted the cx for the cost of the repair. Cx paid in full. I was able to access and replace the valve. I then tested the unit and found that it is now functioning as intended. Job complete"

We serviced a

JENN-AIR DISHWASHER

Model JDB9600CWP

Near Rockville, MD 20852

Roberto I.

Job Details: 10/10/2023

"CX complaint water overfilling, F15 error.Found clean water in the tub. Drained water, but after a little while the inlet valve opened by itself filling water in the tub, but it stopped once I opened the door. Seems like the control board randomly sends power to the inlet valve without starting any cycle. I believe the unit overfills, the water overflows and trips the float switch in the base pan, generating the F15 error. Unit needs control board WPW10736555 and inlet valve W10736527.; ordrng 1 WPW10736555 (control board) and 1 W10736527 (inlet valve)"

We serviced a

MAYTAG WASHER

Model MDB4949SKZ2

Near York, PA 17403

Sal R.

Job Details: 10/10/2023

CX complaint was that the hose would not attatch to the drain port. I found CX was mistaking the rear of the motor for the drain port. I was able to edjucated CX on the drain install and showed him the propper drain hook up. CX will continue install. CX install and instruct fulfilled.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDB02

Near Glen Burnie, MD 21061

Emmanuel R.

Job Details: 10/10/2023

"Cs unit still not cooling, confrimed complaint. Temps fc 10 degress rc 37 and getting warmer everyday. Pressures -12low 51high , Unit is lossing pressure from pressures trip. Called techline, very small leak possibly in cabinet. Going into review."

We serviced a

MAYTAG WASHER

Model MVW5035MW1

Near Washington, DC 20008

Sherwood

Job Details: 10/10/2023

cx complaint grinding noise. arrived and did confirm grinding noise is coming from cam. removed cam found teeth were grinding off. checked v/s found part. replaced part tested and noise is gone.; used 1 W10721967 (CAM) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Pasadena, MD 21122

Emmanuel R.

Job Details: 10/10/2023

"Cs unit is showing error codeds f8e4 float switch techline. Confirmed complaint. Upon arrival i noticed tube full of water , drained water out and found the water entering from water valve with water valve off so i turned water off and it stopped seeping. Unit has a bad water valve, called techline. Took pics, ordering water valve.; ordrng 1 W11434044 (water valve)"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Virginia Beach, VA 23464

Austin D.

Job Details: 10/10/2023

"cx complaint the unit is very noisy during operation. checked the unit and found that the drain hose was loose and unseated from the back panel. this cuses the hose to have enough play to bang against the unit in operation. therefore, i reseated the hose with a screw to the panel. tested operation again. unit is running as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Pasadena, MD 21122

Emmanuel R.

Job Details: 10/10/2023

"Cs unit wont run after install, confirmed complaint. I found no voltage from black to white, 105v from black to ground 105v white to ground.No bare wire cooper ground. Called techline sr, unit is miswired. Also damaged out and inner door, within 30days cosmetic. Ordering doors.; ordrng 1 W11559689 (inner door) and 1 W11416785 (outer skin) and 1 W11673297 (insulation)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Virginia Beach, VA 23456

Austin D.

Job Details: 10/10/2023

"cx complaint the unit is not washing. checked the unit and found error code f4e3 and f7e1. checked motor and it is not coming on when power is supplied. also the element did come on in test mode. therfore, ordering a new sump and pump.; ordrng 1 W11025157 (sump and pump)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Pasadena, MD 21122

Emmanuel R.

Job Details: 10/10/2023

Replaced washmotor and tested unit. Unit is now working properly.

We serviced a

JENN-AIR DISHWASHER

Model JDB9800CWP2

Near York, PA 17401

Bernard M.

Job Details: 10/10/2023

"Cx complaint the interior lights are dim and console lights don't light up when pressed. Inspected and confirmed the interior lights are dim. When pressing certain cycle on console, it will chim but not light up. Some lights remain on when unit isn't running. Gave cx quote for console and 3 lights and cx paid $696.98 for full repair. Ordering parts, once available contact cx to reschedule; ordrng 3 W10813116 (led lights)s"

We serviced a

KITCHENAID ICE MAKER

Model KSSC42QVS10

Near Alexandria, VA 22301

Lloyd B.

Job Details: 10/10/2023

"Cx complained the ice maker leaked. Installed new ice maker and tested and when cycled, there was no leak. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Ashburn, VA 20147

Richard B.

Job Details: 10/10/2023

"CX complant. Iced over evap. Prior diagnosis found unit needs thermister and evap fan. Thawed out evap of all ice .Cleared clogged drain . Installed new parts and cyclesd power. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WFW8640BW1

Near Glenn Dale, MD 20769

Davonte

Job Details: 10/10/2023

"cx complained unit was leaking water after a wash cycle. , after running diag and quick wash cycles. unit didnt leak. while running quick wash cycle i notice lots of suds in the unit. advised cx to not overfill unit with detergent. unit is working as should as should."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near McLean, VA 22101

Simon

Job Details: 10/10/2023

CX complaints DW leaking underneath left side every cycle.Inspected unit and replaced tab gasket and door seal.tested unit .Unit works as designed .No leak found.SZ

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS03

Near Frankford, DE 19945

Taylor F.

Job Details: 10/10/2023

"Replaced compressor, drier and coupler from previous diagnosis. Vacumed down and refilled with 56g of r600a.Tested unit and unit is now working as designed. Job is complete."

We serviced a

JENNAIR FREEZER

Model JBZFL24IGX00

Near Arlington, VA 22202

Demonte S.

Job Details: 10/10/2023

Inspected the unit. Found that the cx is saying that the ice Maker is leaking Water. Found that the Ice Mold is not connected to the Motor. Connected Motor to the Mold. Tested the unit. Unit filled no leaks. If the cx calls back order the Ice Maker = W11646196. Don't go without parts. Cx paid for the Ice Maker by Card.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Bethany Beach, DE 19930

Taylor F.

Job Details: 10/10/2023

Checked temps on arrival and temps were -1 in the FC and 37 in the RC. Unit had a good pattern. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Arlington, VA 22202

Demonte S.

Job Details: 10/10/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling properly. Checked the Compressor Section . Found that the 3 Way Valve isn't plugged in. I then ran Service Diagnostics on the unit. Good Frost Pattern on the Refrigerator Fresh Food Evaporator. I then checked the Freezer Evaporator. Half of the first coil has a frost pattern. I then installed the Access Valve & Coupler. Pulled a Vacuum on the unit. Unit is holding a Vacuum. Filled the unit with 2.0 Oz's of R 600. Unit is starting to Cool properly. ( any questions please check Sd Pictures.)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Milton, DE 19968

Michael E.

Job Details: 10/10/2023

"CX complaint: once unit made a series of clicking sounds. Tested and verified complaint. F6E3 error code. In diag cycle, spin created unusual amount of shaking. Checked under unit and found the bolt that holds the rotor was backing out. I tightened bolt, testeedm unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Sterling, VA 20164

Richard B.

Job Details: 10/10/2023

"CX complant. Microwave making a noise when cooking longer than 4 minuets. Ran microwave with a measuring cup inside full of water for several minuets and could not replicate sound , Ran microwave with cup of water on outside edge of plate and still no abnormal sounds. Again ran microwave with small casserole dish on center of plate and could not replicate sound. Advised CX to try and record the sound and call us back out. RB"

We serviced a

MAYTAG DRYER

Model MED3500FW0

Near Harrisburg, PA 17111

Cody H.

Job Details: 10/10/2023

"CX complains unit is not heating but is powering on and rotating. CX is without warranty, quoted cx for service fee to which cx has agreed. Found unit element to be shorted and failed and will need replaced. Quoted cx for repair, checked tco, fuses, and thermostat, all measure within ranges designed. CX agreed to quote, was able to replace element with pre i.d part, retested unit and unit now heats as well as rotates. Unit now works as designed, cx paid in full with card. CX EMAIL CONFIRMED. no further work needed."

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS42E22L00

Near Herndon, VA 20170

Richard B.

Job Details: 10/10/2023

"CX complant. Food freezing in crisper drawer , CX stated cucumbers are frozen in crisper drawer. Found temp in crisper drawer under cucumbers is 33 degrees . Thermister above drawers reading out of range. Ordering thermister. Further work needed. RB; ordrng 1 WP2188820 (thermister)"

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS0

Near Hummelstown, PA 17036

Cody H.

Job Details: 10/10/2023

"CX complains unit doesnt drain all the water out of unit when running cycle. cx states unit will have about half inch of water remaining that they will need to manually drain after cycle. CX is without warranty, quoted cx for service fee, cx agreed to service fee. unit shows f6e6-cool water f6e2-fill valve shorted f6e4-float switch open. Fill valve is recieving 122.4 vAC and unit float switch is opperating as designed, unit will need control for repair. Quoted cx for control and labor to which cx agreed. Ordering control to be used on return, return to be scheduled by office when all parts arrive. CX EMAIL CONFIRMED. CX PAID IN FULL WITH CARD.; ordrng 1 WPW10380685 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Leesburg, VA 20175

Ricky E.

Job Details: 10/10/2023

"customer stated that the unit wasnt dispensing ice. verified issue and fnd unit making ice and the auger was spinni8ng. the auger was straining then stopping.. removed ice from the bucket and cleared broken ice, unit cks ok.."

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM04

Near Great Falls, VA 22066

Jason A.

Job Details: 10/10/2023

"CX complaint FRIDGE tapping noise. Has a recording. Listened to recording. Unit was making noise on arrival. Taped down loose tubing & power cord labels. SeeSDpics. Pushed unit back & test fans, compressor & damper > JJ"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Straban Township, PA 17325

Drew B.

Job Details: 10/10/2023

replaced and tested and now works

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ02

Near Odenton, MD 21113

Davonte

Job Details: 10/10/2023

cx complained unit was freezing food in the rc side. confirmed cx complaint. inspected unit . unit tempsmwere reading at 33 degrees. could feel air coming out the sides of the damper and the top and bottom. advised cx that permagum coud fix the issue. cx wanted a second opinion. said she'll call back if she wantds the job done

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Farmville, VA 23901

Kyle A.

Job Details: 10/10/2023

Repaired leak and charged unit.

We serviced a

KITCHENAID REFRIGERATOR

Model KUID308HPS00

Near Frederick, MD 21703

Ricardo S.

Job Details: 10/10/2023

"Replaced parts, unit tested .. circulation pump and drain cks ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Chambersburg, PA 17202

Andrew S.

Job Details: 10/10/2023

Per previous diag I was able to access and replace the control and FC evap fan. I then repowered the unit and found that it is still unresponsive. I called TL and spoke to them. We removed the P13 and P14 connectors and found that it was still unresponsive. we then tested the 3 way valve and found that it is reading 46.3-46.7 Ohms across the board. I then removed the P1 connector from the LED power supply board and found that the unit then became responsive. I am ordering the LED Power Supply board. I set the return visit for Monday 10/16; saved tckt

We serviced a

WHIRLPOOL DRYER

Model MHW5630HC3

Near Frederick, MD 21701

Ricardo S.

Job Details: 10/10/2023

"Cx complains that the whole unit shakes too muhc, inspected unit and found one of the shipping bolts stuck .. drum and basket cks ok.. ran test mode, the spin cycle wotks great.."

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near York, PA 17403

Sal R.

Job Details: 10/10/2023

"Per the previouse tech, I attempted to access and repalce parts ordered. I was able to rmove the washplate , but found the spanner nut to be seized. I found that the SN was rounding out . I am ordering a spanner nut (W10909670), 1 filter (WPW10215093), 1 bolt (W10752187), 1 screw (WP8533928), 1 tub ring (W11161993), 1 tub (W11219115), and 1 basket(W10811960). I have infomed CX that the tub & basket direct ship to the home. CX will inspect pars and call office to set a return date. I informed CX that the unit is leaking water through the drive shaft and advised to not run unit due to unit being on hard wood second story floor. Also advised CX that the Hot supply valve is leaking when closed. suggested a lincensed plumber inspect the valve supply.; ordrng 1 W10909670 (spaner nut) and 1 WPW10215093 (filter) and 1 W10752187 (bolt) and 1 W10811960 (basket) and 1 W11219115 (tub) and 1 WP8533928 (screw) and 1 W11161993 (tub reing)"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Biglerville, PA 17307

Andrew S.

Job Details: 10/10/2023

"Per previous diag I was able to, with the assistance of DB, access and replace the tub and all related parts. We then tested the unit and found that it is now functioning as intended. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Manassas, VA 20111

Tanner B.

Job Details: 10/10/2023

"Unit going off balance , shaking alot .. found gearacse failed .. spanner nut seized and needs to be broken off / cut off.. 2ct gearacse .; ordrng 1 W11449841 (gearcase) and 1 2ct (2ct) and 1 W10734521 (slider) and 1 W10752283 (washplate) and 1 W11551646 (nut)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Nokesville, VA 20181

Tanner B.

Job Details: 10/10/2023

"Replaced housing , motor , bracket and wheel .. Tested unit . Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Seaford, DE 19973

Michael E.

Job Details: 10/10/2023

"CX complaint: not always dispensing and not using fabric softener. Tested and verified complaint. F6E1 error code. Unit went through diag cycle without problem. We do have 120vac in J1&2. To UI the 12 vdc is good but the 5vdc is on the wrong pin on control and not supplying to pin for yellow wire on harness. When i went over findings with CX, she informed me that lightning had struck around the house 3 times within a few days. Ordering ACU. Cannot reschedule due to only few left on system.; ordrng 1 W11621183 (ACU)"

We serviced a

WHIRLPOOL DRYER

Model med8230hc0

Near Leesburg, VA 20175

Ricky E.

Job Details: 10/10/2023

"customer stated that the unit wasnt heating, verified issue and fnd blown element.. replaced part, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chantilly, VA 20151

Richard B.

Job Details: 10/10/2023

"CX complant, Lights out in fridge, Prior diagnosis found lights out in fridge, Installed upgraded 3 led kit in unit. All lights now working as designed. Job completed. RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 10/10/2023

i was able to access unit and replace the control as per previous visit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB04

Near Harrisburg, PA 17112

Cody H.

Job Details: 10/10/2023

"cx complains unit has been acting irraticly since repair. unit fc shows 6.2*F. Ran unit through diagnostic tests. test 1-01, test 2-01, test 3, damper functioned and evap fan cycled on and off, test 6-01, tried to manually run unit through defrost and unit heater did not heat. Called techline and spoke to Joe who said to adjust temp down and monitor. If cx calls back in to replace FC thermistor again. No further work needed at this time."

We serviced a

WHIRLPOOL COOKTOP

Model WFG320M0MS0

Near Lebanon, PA 17042

Cody H.

Job Details: 10/10/2023

CX complains unit left rear burner is burning too high. Found unit left rear burner orface to be sheared and not opperating correctly. Unit will need orface kit and orface holder for repair. Office to schedule with cx when all parts arrive. CX DECLINED EMAIL DUE TO NOT HAVING ONE.; ordrng 1 W11590060 (holder) and 1 W11620555 (lp kit)

We serviced a

KITCHENAID BEVERAGE CENTER

Model KUBR204ESB01

Near Fairfax, VA 22030

Tanner B.

Job Details: 10/10/2023

"arrived, low side 4psi and high side 4psi .. started unit , low side -16in vac and high side 85psi .. equalized unit , low side 6psi high side 6psi in 2mins 15 secs .. pressurized w/ 140psi of nitrogen and pulled evap cover and found oil leaking from the low end of the coil .. Contatcted wpl techline. submitted for product exchange"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW02

Near Dillsburg, PA 17019

Bernard M.

Job Details: 10/10/2023

"Cx complaint the door doesn't seal. Inspected and found frost building up on the door switch. When closed the gasket isn't sealing, leaves a gap. The inner liner dips down in center. Ordering door and is to be shipped to cx address. Ordering gaket and nameplate, once door arrives, cx will contact office to set up return; ordrng 1 W11178521 (nameplate) and 1 W10746789 (door)"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0MS0

Near Fairfax, VA 22033

Tanner B.

Job Details: 10/10/2023

Bake will ignite but continues to click. replaced spark module and tested unit. Job complete

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Carlisle, PA 17015

Bernard M.

Job Details: 10/10/2023

Cx complaint unit makes noise during spin. Ran test and was unable duplicate noise. Cx played video with load in and during final spin the unit made loud squealing noise. Referenced SP all 4 leveling legs are on solid floor and unit is level. Ordering 2 tech for stacked unit and will use 4 absorbers on return. Once available contact cx to reschedule; snapped 4 QuickPics

We serviced a

JENN-AIR FREEZER

Model JBZFR30IGX00

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/09/2023

"Cx complaint no ice.Found fill tube frozen again. Both heated ok and confirmed 12Vdc on both heater during test 66. Also thr icemaker didn't harvest on test 120. Called tech line, spoke to Joe (he was unable to provide and SR #). He advised to relace the inlet valve and the fill tube again. Ordering inlet valve W11233375, connector 2300868, fill tube W11515313 and icemaker W11646196.; ordrng 1 W11233375 (inlet valve) and 1 2300868 (connector) and 1 W11515313 (fill tube (Rop1y)) and 1 W11646196 (icemaker (Rop1y))"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near Gaithersburg, MD 20882

Justin S.

Job Details: 10/09/2023

replaced the compressor and vacuummed the system down. filled to 4.5oz and ran test 40. step 4 low side pressure is 7psihigh side pressure is 80psistep 5 low side pressure is 6psihigh side pressure is 80psi. the unit is cooling not cooling very good. out of test mode the unit is cooling better with pressures of 0psi and 100psi. called tech support and spoke with a john. Whirlpool said to waitb 24hrs

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS02

Near Crofton, MD 21114

Emmanuel R.

Job Details: 10/09/2023

"Cs unit stopped making ice and freezer not freezing, confirmed complaint. Previous tech ordered icemaker but customer states it never came in, reordering icemaker. Also found temps in the fc 53degrees no frost pattern, rc evap frozen over 51degrees. Hooked up my gauges and -20low fside 75high side. unit has a sealed system leak, uv dye drier installed but not detecting any dye. ordering sealed system components.; ordrng 1 w11577195 (icemaker) and 1 W11492867 (RC evap) and 1 WPW10608485 (FC evaporator) and 1 W10276644 (compressor) and 1 WPW10143759VP (drier-uv -) and 1 WP978025 (svc valve) and 1 nitrogen (nitrogen)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED25DQXDN04

Near Charlottesville, VA 22901

Kyle A.

Job Details: 10/09/2023

Cx complaint of unit ice clumping. Did confirm weak seperator. Ordering door and motor.; ordrng 1 WP1120581 (Seperator) and 1 WP2180353 (Chute)

We serviced a

WHIRLPOOL COOKTOP

Model KCGC558JSS00

Near Brookeville, MD 20833

Israel R.

Job Details: 10/09/2023

"Customer complait unit is poping the breaker. I tested the unit and found the unit is popping the breaker when i turn the griddle on. I found one of the leads came off and shoring on the other wires. the wire still workins but is burnd up. Unit needs new harness, switch and sensor. Call customer when parts are available.; ordrng 1 W11317787 (Harness) and 1 W11318834 (switch-inf) and 1 W11319618 (Sensor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Severn, MD 21144

Alexander D.

Job Details: 10/09/2023

"replaced gearcase, splutch, actuator and belt. tested unit. unit is now working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Rockville, MD 20850

Julian H.

Job Details: 10/09/2023

GOT HERE CX states he hasnt been making ice confirmed bypass t&h it wont cycle confirmed 120vac to it replaced icemaker with preid closed door & filled right away

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Odenton, MD 21113

Alexander D.

Job Details: 10/09/2023

"replaced isolation valve. tested unit, water started dispensing good and no leaks. cx mentioned dents on fz door and LH rc door and provided receipt making unit within 30day cosmetic warranty. ordering fz door and LH rc door. advised cx doors will be shipped directly to her house and to call office to schedule return visit after inspecting for damages; ordrng 1 W11436967 (fz door) and 1 W11518736 (LH RC door)"

We serviced a

AMANA RANGE

Model AGR6603SFS4

Near Maryland City, MD 20724

Shawn D.

Job Details: 10/09/2023

"cx complaint front right burner is givving her issue she said most the time after its hot and sometimes wen she first uses it. inspected unit and found all burners are working good at this time. i let front right burner stay on for 10 minutes and tried to light it again and it working but the igniter spartk sometimes doesnt seem to be as strong as others. cx said when this happen alot of gas goes into room.could be issue with bruner head,burner cap or igniter. ordering all 3 parts for return to fix the isssue; ordrng 1 W11455147 (burner caps) and 1 W11435630 (burnerhead) and 1 W11459255 (orifice holder FR)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Frederick, MD 21702

Ricardo S.

Job Details: 10/09/2023

"Cx cmplains that the ice maker not worknig again, inspected unit, the bucket is full of ice, so i reset power and ice maker rotate one time and then stopped.. faulty new oice maker .. re-order part; ordrng 1 w11546935 (ice maker)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Millsboro, DE 19966

Michael E.

Job Details: 10/09/2023

Replaced the drain pump as per previous diagnosis. Tested UI and it is working properly. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Chesapeake, VA 23320

Zachery R.

Job Details: 10/09/2023

"cx complaint unit working intermittently and fan not working on speed 2. checked unit, unit has proper voltage, come to find fan reading out of range, popped 2 bag of pop corn on the same settings/time first bag popped entire bag. 2nd bag only popped about half. will need 2nd tech to remove unit due to glass cooktop and risk of injury. ordering all parts needed to complete repair.; ordrng 1 W11552018 (acu) and 1 W10754299 (mag) and 1 W10422269 (filter) and 1 W11441128 (fan) and 1 W11545872 (transformer) and 1 W10850446 (capactr-mg)"

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Emmitsburg, MD 21727

Drew B.

Job Details: 10/09/2023

cx complaiont that unit is not getting power then will come back off and on and when arrived today the unit had power lights were on and i powered up and ran test mode all features operated then ran through the normal production and waited and found the unit to fill good psi and recirculation pump worked properly and drain pump as well. evap plate was getting cold to the touch. .. found possibly intermitting condensate pump at times not operating the the power ordering W11539855; ordrng 1 W11539855 (condensate pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Hanover, MD 21076

Alexander D.

Job Details: 10/09/2023

"cx complaint unit makes loud humming noise for about 10min at a time. unit not making noise at this time. think i hear a faint vibration noise when i open the door and move unit around. found condensor sitting on base rails for compressor. added foam sleeves under condensor. dont hear noise anymore. advised cx to monitor and call back if issue persists; ordrng 1 2162499 (foam sleeve(AD v/s)), used 1 2162499 (SLEEVE(AD v/s)) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Goochland, VA 23063

Joseph D.

Job Details: 10/09/2023

Replaced lid strike and shirt operation of latch ran diagnostic cycle and Unit operating properly

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Oxford, PA 19363

Bernard M.

Job Details: 10/09/2023

"CX complaint unit doesn't complete cycles if would start. Entered diag and found error codes F5E3 lid lock fault and F8E1 long fill. Ran test and found a slow flow while filling. After water drained the lid lock would click and fail to lock. Unit wouldn't complete the rest of cycle. Ordering valve and lid lock, once available, contact cx to reschedule; ordrng 1 W11513248 (lid lock) and 1 W11513255 (inlet valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Hampton, VA 23661

Carl A.

Job Details: 10/09/2023

"cx complaint of unit not wroking ,checked unit tot find the following error codes F7E2 ,tested unit to find that motor failed ordering parts needed for repairs; ordrng 1 W11460946 (Pump & Motor)"

We serviced a

WHIRLPOOL DRYER

Model WGd9600TW1

Near Midlothian, VA 23113

Joseph D.

Job Details: 10/09/2023

Replace roller belt pulley and tensioner unit now operating quietly and properly

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPS01

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 10/09/2023

Customer complaint is unit leaking. Found one of the clamps on the drain pump was leaking. Retightend and all check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Manassas, VA 20112

Richard B.

Job Details: 10/09/2023

"CX complaant, Dishwasher not working. Prior diagnosis found unit needs acu , heater and sump assembly , Replaced sump assembly , ACU and heater assembly. Tested unit after reassembling , Leaning unit back and securing in cabinet. No leaks , good wash pressure , good drain. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXVB01

Near Laurel, MD 20707

Israel R.

Job Details: 10/09/2023

Customer complaint unit is not indicating the filter repalced. I went over how to replace the filter and how to reset the light she said we knoe but the light never changes since we installed new filter housing. I tried to press the switch 5 times and the light is not reseting. Unit will need new control board. Ordering board. The cap was broken told her that is not covered by the warranty she said she will get it.; ordrng 1 WPW10366605 (cntrl-elec)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 10/09/2023

Installed new part. All check ok.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Bunker Hill, WV 25413

Daniel J.

Job Details: 10/09/2023

f2 e1 error displayed off and on unable to use oven found small thermal event on control and when trying to enter diag cancel cancel start on second cancel broil start shows on display customer will contact lowes and try to replaced ordering control showing sp order; ordrng 1 w11548749 (control)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Rockville, MD 20852

Julian H.

Job Details: 10/09/2023

CX complaint about unit just stops running on inside but on display states that unit is still drying confirmed power 208vac put unit on test mode no errors test a sensor cycle & working internal fai;ure on control board causing unit to stop completely need part; ordrng 1 W11618916 (ctrl elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Surfside Beach, SC 29575

Paul F.

Job Details: 10/09/2023

Installed new valve and all check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Louisa, VA 23093

Eric F.

Job Details: 10/09/2023

"Confirmed cx complaint unit not cooling properly. Cx states that freezer temps have been slightly elevated since previous repair. Repair specs have changed since sealed system job was done. whirlpool now advising to 'over charge', putting more in than spec sheet advises to ensure proper cooling. Ordering sealed system recharge. Cx paid diagnostic, sealed system labor covered under extended warranty.;"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bel Air, MD 21015

Neil H.

Job Details: 10/09/2023

"door drops when open new hinges needed; ordrng 1 W11573703 (Whirlpool Dishwasher Door Hinge, Left) and 1 W11573702 (Whirlpool Dishwasher Right Door Hinge)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 10/09/2023

Customers complaint is unit does not run lomnger then 3 minutes. Found the fan motor was not running and was unplugged. Reinstalled and all check ok.

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Inwood, WV 25428

Daniel J.

Job Details: 10/09/2023

concerns with finish on one spot of door and also at times moisture building up top side of freezer cabinet good seal around freezer cabinet but top of door gap from over foaming starting to fail allowing warm air into freezer compartment orering door at not recently but at times ice falling out of chute; ordrng 1 LW11026359 (door fip)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Cabin John, MD 20818

Roberto I.

Job Details: 10/09/2023

"Cx complaint c warm again.Fund evap overfrosted again. Removed evap cover, and forced defrost, the heater didn't turn on. Bi-metal closed, conformed 120V supplied to the heater with the heater disconnected, but the voltaged droppped tp 0V once I connected the heater. 0V hot to neutral, 90V hot to chassis, issue with neutral vire. Called tech line, spoke to Nate. Aftr few test he stated issue with non replaceble thermofuse and unit unrepairable. Provided the sr # to the cx and I advised her to get in touch with AIG.-10F in the Fc and 52F in the Rc"

Contact Us Today

Learn More About Us