We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Hudgins, VA 23076
Carl A.
Job Details: 07/19/2022
replaced parts tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS
Near Alexandria, VA 22308
David J.
Job Details: 07/19/2022
"Cx complaint unit was leaking water. Pulled unit and inspected found that black mold all over back insulator and insulator under unit had black mold all over it. Cx back wall of unit has black mold all over it as well. Called Techline they stated this is safety matter and not to go any further until speaking with safety. Was transferred to safety and they just told me black mold is not a safety issue, the unit is not malfunctioning. Call Techline back. Called Techline back and they stated new safety policy stated unless unit is causing Cx breathing issues its not Cx wants the unit out of the house and not repaired because they want a whole new unit. Removed unit and placed outside. Cx is going to call Customer care and get this thing replaced and figure out whats going to happen with the damages."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Mechanicsburg, PA 17055
Andrew S.
Job Details: 07/19/2022
Cx complaint is that the unit is not heating. Upon arrival I found that the L2 side of the terminal block had a thermal event. I am ordering a terminal block and terminal repair kit. I also informed the cx that they will need to supply a new power cord as well. I was able to set the return visit for Thursday 7/21 anytime.; ordrng 1 WP3397659 (Terminal Block) and 1 279318 (Terminal Repair kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Sterling, VA 20166
Ezra M.
Job Details: 07/19/2022
"did not receive compressor, ordering compressor.; ordrng 1 W11574734 (compressor)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Carlisle, PA 17013
Andrew S.
Job Details: 07/19/2022
Cx complaint is that the unit is making a loud noise when the unit is agitating. Upon arrival I found no error codes. I then ran the diag and I found that the unit completed the cycle. I then inspected the rotor and slider and found that the gearcase is leaking oil into the rotor. I also found that the slider is seperated. I have made a quote for the cost of the repair. Please contact cx when the contract gets approved.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Petersburg, VA 23805
Chris B.
Job Details: 07/19/2022
cx complaint buttons on sonsole are unresponsive inspected unit confirmed cx complaint found obstruction between console and UI replaced console tested unit buttons working as desighned
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model AMV2307PFS07
Near Halethorpe, MD 21227
Shane M.
Job Details: 07/19/2022
installed all parts. unit working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Pawleys Island, SC 29585
Jason T.
Job Details: 07/19/2022
"CX complaint, 10 minutes into the cycle error code flashes 9-1 drain pump failure. Tested all circuits and wiring, found at the drain pump harness wire backed out at the connector. Repaired will lose connection, ran factory diagnostic test to calibrate and verify unit operation.. working as designed. CX did not provide an email address."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Halethorpe, MD 21227
Shane M.
Job Details: 07/19/2022
cx complaint the unit isnt cooling proper. found frozen over RC evap. service pointer to fix this issue. gave cx a quote for the repairs W11457241 W11087438
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Sumter, SC 29150
Jason T.
Job Details: 07/19/2022
"Cx complaint, noises during cooling, found air damper control noisy during cycle. Ordering damper control for return visit, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WPW10479155 (Damper control)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Georgetown, DE 19947
Frederick R.
Job Details: 07/19/2022
"CX complaint is power burner flame too high. Verified complaint through photo I took. Pulled burner head and and found restrictor not placed correctly. Flame still too high. Last tech was told by tech line to put NG orfice in. Thought issue was corrected but it had opposite effect. I replaced orfice today with a 1.08am LP which is what it called for and also placed restrictor properly. Tested unit and it is now working properly and CX is satisfied. Job is complete; ordrng 1 W11436985 (lp kit), used 1 W11436985 (lp kit) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 07/19/2022
"Cx complaint, no ice production, no water from the dispenser, no freezer led or fridge led. Ran factory diagnostic test, found weak ice box fan during factory test, no water from the inlet valve, freezer fan not running properly. Repair estimate total : $810.42 cx is contacting Whirlpool in reference to the repair. Charging for the service call only : $120.00 (paid in full credit card Ref # 4482696719) advised cx repair estimate is valid for 30 days.; ordrng 1 WPW10341329 (Inlet Valve) and 1 W10846539 (Ice Box Fan) and 7 W11601310 (Multipoint Led)s and 1 W11239944 (Led Module) and 1 W11224591 (Freezer Evaporator Motor)"
We serviced a
WHIRLPOOL WASHER
Model MVWB880BW0
Near Clarksville, MD 21029
Robert L.
Job Details: 07/19/2022
"cx complaint small ampunt of water front left corner, found when filling left front dispenser leaking slightly, found tub ring not snapped in place 3 notches on left side, resecured tub ring all spots snapped into place, retested no more leak"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Myrtle Beach, SC 29572
Jason T.
Job Details: 07/19/2022
"Cx complaint, not cooling properly in the fridge, fresh food temperature tested at 48 degrees, ran factory diagnostic test, found fresh food thermistor shorted. Also control not cycling defrost properly during manual testing, set unit to an 8 hour defrost cycle. Called Whirlpool and spoke with Patricia in reference to the unit, ordering parts to direct ship to the cx evaporator cover in stock Order # 1536983079. Control is Expart from KitchenAid Ref # 7733996439. Cx is contacting KitchenAid in reference to the unit. Advise customer to contact via dispatch once parts are received to schedule a return visit.; O-emld tckt"
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Parkville, MD 21234
Justin S.
Job Details: 07/19/2022
replaced the pulley and tested. the unit is now spinning blowing and heating good without any odd noises. the unit is now good
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS00
Near Conway, SC 29526
Jason T.
Job Details: 07/19/2022
"Arrived on site, advise customer that prior service visit authorization covered the service call only, to install the UI panel which was covered by Whirlpool there is a labor charge of $110.00 per customer contacting Whirlpool for a labor authorization to complete the repair.; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Gambrills, MD 21054
Kevin P.
Job Details: 07/19/2022
"cx complaint unit not starting a cycle properly, found lid is split on the left side causing the lid to not close properly and therefore not start. qouted cx for lid replacement 484.22 total cx declined repair at this time 120 service call collected"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 07/19/2022
"CX complaint, will not spin the clothes out at the end of the cycle, also intermittent cycle operation. Ran factory diagnostic test, error code F1-E1 control fault F0-E3 off balance load. Verified vac voltage at the control circuit, found gear case dragging during manual agitation test, also the drive motor is slipping during manual testing. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W10890624 (Drive motor) and 1 W11454734 (Gear case) and 1 W11417466 (Control) and 1 2count (2 count)"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Leonardtown, MD 20650
Shane B.
Job Details: 07/19/2022
"cx complaint is the unit not shutting off. timer does not advance. cx said she sets a timer in the kitchen so she knows when to shut unit off. confimed complaint. started timed dry and it did not advance. timer is gettin 240vac. called techline to document, they confirmed unit needs a timer. SR#7734142294. quoted cx for repair. she did not want to pay anything out of pocket. left quote and SR# with cx. she is going to call whirlpool and see if they will cover repair.; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Manheim, PA 17545
Justin L.
Job Details: 07/19/2022
As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Brandywine, MD 20613
Robert A.
Job Details: 07/19/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS2
Near Little River, SC 29566
Jason T.
Job Details: 07/19/2022
"Cx complaint, loud pop noise during bake pre heat and during the bake cycle. Found gas valve shutter loose on the burner tube assembly. Adjusted for proper gas flow, verified all unit functions for proper operation, working as designed. Called Whirlpool tech line and spoke with Rob to document findings REF. Also spoke with Donna @ Whirlpool Safety Ref."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Millersville, MD 21108
Kevin P.
Job Details: 07/19/2022
"cx complaint unit not spinning clothes out, found oeversuds error, off balance error, and motor fault error. hiub driver is stripped out not enegaging outer basket to spin. installed new hub driver from van stock and unit tests good. 225.16 total collected by cc. job complete.; used 1 W10528947 (hub driver) from stock"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Little River, SC 29566
Jason T.
Job Details: 07/19/2022
"Cx complaint, exhaust fan does not shut off when selecting fan speed, also vibration from the fan motor. Called Whirlpool Safety and spoke with Jessica to document findings REF # 773406468. Both Control P/N W11552018 and Blower Fan P/N W11441128 are Expart direct ship to the cx from Whirlpool, advised cx to contact VIA dispatch to schedule a return visit once both parts are received, cx agreed.; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFG374LVS
Near Baltimore, MD 21224
Shane M.
Job Details: 07/19/2022
cx complaint the front glass is out of place. can confirmed. took oven door apart and fix the glass. cx paid svc by card.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Chesapeake Beach, MD 20732
Shane B.
Job Details: 07/19/2022
installed ordered part. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near York, PA 17402
Marc M.
Job Details: 07/19/2022
cx complaint multiple concerns. unit not releasing water filter from filter head. found the original filter to be so tightly seized in the filter head that channel locks were needed to remove the filter. also found the mounting pins on the FC door handle were not secrued and the handle would pop off under any usual amount of force. was able to remove handle and tighten bolts and refasten the handle to test. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Conway, SC 29527
Jason T.
Job Details: 07/19/2022
"Cx complaint, no power and lid is locked, verified 120 vac at the control, tested all circuits, verified control failure. Ordering parts to complete the repair, advised cx control is on factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11170319 (Control) and 1 W11307244 (Latch)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Lancaster, PA 17603
Justin L.
Job Details: 07/19/2022
As per previous tech was able to access unit and replace parts. Calibrated and tested unit now operating as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Wilmington, DE 19808
Taylor F.
Job Details: 07/19/2022
Cx complaint is condensation build up in the FC. Tested inspcted and verifed complaint. Found the door to be sagging causing it to rub on the bottom and not close properly. Installed washer from pre id and shaped gasket with heat gun. Unit is now working as designed. Job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Mount Airy, MD 21771
Ricky E.
Job Details: 07/19/2022
"tech line adrian SR#7734140740 .... 7-1 motor failure... W11416362 sump assy... the unit will need the element for the rework, but the units sump is shorted due to the element leaking.. the customer is contacting wpl to see if they will cover the repair for the sump assy...; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL5
Near Abbottstown, PA 17301
Bernard M.
Job Details: 07/19/2022
"Cx complaint unit isn't cleaning dishes on the top rack. When arrived cx showed me inside of mugs that aren't clean. Cx says mugs are placed upside down so middle spray arm sprays water inside. Ran unit on normal cycle and found middle arm doesn't move. Found the check valve in manifold is staying closed and not allowing water to enter. Ordering manifold, once approved contact cx to reschedule; ordrng 1 WPW10340542 (spray arm manifold)"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS04
Near Baltimore, MD 21212
Keith H.
Job Details: 07/19/2022
cx complaint is unit gives intermittnet error of disconncected keypad inspected unit put into diagnsotics saw the error. parts are covered under entitlements cx will owe 130 for labor; ordrng 1 W11093241 (panl-cntrl)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ00
Near Derwood, MD 20855
Andrew H.
Job Details: 07/19/2022
"Customer complaint is a no cool. I replaced compressor, evaporator, dryer and coupler I pulled you into 30-in vacuum and filled to 5.00 oz. Units now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS00
Near Aldie, VA 20105
Daniel J.
Job Details: 07/19/2022
customer complaint unit ice building up on the bottom of fridge informed customer the the autho code only showing larbor not parts stated the person she spoke with said it was all covered she called waited 20 to 30 mins no asnwer from whirlpool customer wil call back after getting trying to get the parts covered; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Olney, MD 20832
Andrew H.
Job Details: 07/19/2022
"CX complaint is the unit will not function and has 8P on the user interface. I tried cycling power to the unit and still had same results. Unit will not go into to test mode. And will not respond to and selections. I noticed the UI touch panel is peeling off the console. Moisture may have entered through this area. I found control or UI has lost programming. Unit will need new console,control and user interface. Control show special order. Please reschedule when parts arrive.; ordrng 1 W11460908 (Console) and 1 W11506012 (Control) and 1 W11505225 (User interface)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Hershey, PA 17033
Fred G.
Job Details: 07/19/2022
cx complaint unit is putting off a burning smell. inspected unit and found unit powers on and heats. removed back cover and found a build up of lint. removed lint and unit still smelled. removed drum and found belt was fraying. test unit without drum and found motor is working as designed. replaced belt and installed drum. found smell was coming from heating elememnt. removed heating element and found center metal support was cracked and inside was pretty burnt. ordering 1 (279838) scheduled cx for 7/22/22s; ordrng 1 279838 (heating element)
We serviced a
MAYTAG DRYER
Model MGDB880BW0
Near Edgewater, MD 21037
Dustin F.
Job Details: 07/19/2022
"CX complaint: dryer door wont shutInspected unit, found little magnet to bottom of door, causing the door not to shut. Tested unit, everything working as intended. Charged CX $120.00 for service fee via Credit Card."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES0
Near Lancaster, PA 17601
Justin L.
Job Details: 07/19/2022
As per previous visit was able to access unit and replace parts. During test found right rear burner not heating. Found voltage going to but when ohmed out read OL. Cx also stated they are now having issues with the left side. Found both left switches had internal failures resulting in elements sticking on and shorting out.Ordering the necessary parts and office will need to set return; ordrng 2 WP8273994 (left rear and right rear element)s and 1 W11517959 (left front element) and 1 WPW10434452 (left front switch) and 1 WP3149404 (left rear)
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB00
Near Alexandria, VA 22311
Christian C.
Job Details: 07/19/2022
Cx complaint unit is not cooling enough. Inspected unit ran through service diag. No failures saved. Tested RC thermistor reading 2.4kohms. Evap is frozen only near cap tubing. Defrosted evap. Tested evap thermistor reading 2.5kohms after defrosting. Evap fan is good. When compressor kicks on only a small portion of the top of the evap has a frost pattern. Needs SS Tech 3 count. Evap not in stock at uppermarlboro or whirlpool.; ordrng 1 W11125124 (compressor) and 1 WPW10143759 (drier) and 1 W11506635 (coupler) and 1 W11507067 (evap)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EW3
Near Ephrata, PA 17522
Justin L.
Job Details: 07/19/2022
Cx complaint of oven not working. Checked incoming voltage and found 234VAC incoming power. Entered diagnostic and found F3E0 oven temp shorted but when tested found 1.082K Ohms at room temp. Found bake element to be 23.6 Ohms and broil 16.4 Ohms. Thermal fuse had 0.4 ohms. Found control has failed and will need replaced. Ordering part and once in office will need to set return; ordrng 1 W11122557 (white control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Bear, DE 19701
Taylor F.
Job Details: 07/19/2022
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the Im stuck mid cycle. Tried resetting the power to the unit. IM had 120VAC coming in but would not respond when jumped. Ordering Im and rescheduled for 8/2/22.; ordrng 1 WPW10300024 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Severna Park, MD 21146
Kevin P.
Job Details: 07/19/2022
"cx complaint unit not making ice, installed new ice box fan, and found ice maker was ordered wrong spoke to MR who located one of the correct part #W11579560 in office stock and marked it for cx. we will return on friday 7/22 to install new part. unit again had no error codes and completed harvest test 57 and filled in test 45 but marking valve for return visit again just in case.; ordrng 1 W11579560 (ice maker)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704LPA
Near Arnold, MD 21012
Dustin F.
Job Details: 07/19/2022
"Cx complaint: water leaking out the sideUpon arrival CX showed me a video of the water inlet leaking after they replaced the drain line during install due to it being split.Inspected unit, found leak out of water inlet. Replaced water inlet, Ran unit through 5 diagnostic test cycles, and visually confirmed now leak. COnfirmed unit is operating as intended,."
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204ESB00
Near Afton, VA 22920
Kyle A.
Job Details: 07/19/2022
Cx complaint of units alarm going of did confirm freezer switch had frozen and would not fully depress. Freed rocker arm and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Petersburg, VA 23803
Chris B.
Job Details: 07/19/2022
callled tech line spoke with rich stated to replace control replaced control thawed unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Woodbridge, VA 22192
Robert W.
Job Details: 07/19/2022
Replaced valve and bin unit is working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rockville, MD 20850
Julian H.
Job Details: 07/19/2022
replaced heater per svc pointer w11540964 P&L covered by scode s17304
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Bowie, MD 20720
Emmanuel R.
Job Details: 07/19/2022
"Installed lid and right hinge, tested and leved unit. Unit is now working as deisgned."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near New Castle, DE 19720
Taylor F.
Job Details: 07/19/2022
"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found IM stuck in the ice break postion and would not respond in test mode. IM would not return to home postion. Ordering IM, cannot reschedule at this time.; ordrng 1 W11557002 (ice maker)"
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Elkton, MD 21921
Alexander W.
Job Details: 07/19/2022
Cx stated unit is making a grinding noise and not spinning. Inspected tested and verified cx complaint found stator screws defective cause tub to be defective. Ordering rotor stator stator screws rotor bolt and tub cannot reached at this time due to SO parts.; ordrng 1 W10901030 (Tub) and 1 W10870751 (Stator) and 6 WPW10253476 (Stator screw)s and 1 WPW10544980 (Rotor) and 1 W11253212 (Bolt)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Bethany Beach, DE 19930
Andrew W.
Job Details: 07/19/2022
"Per prior diagnosis, replaced heater element, pump and motor assembly, and door latch/strike. tested unit and unit is working as designed. no leaks found and all components activated as designed. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Virginia Beach, VA 23453
Justin W.
Job Details: 07/19/2022
"cx complaint lights not working checked unit to find, w11460554b covers labor and parts, right side top led out, replaced to get cx a set of working lights. found top right rear led out. ordering led to complete; ordrng 2 W10695459 (led( in stock at tribles 47))s and 1 W11239944 (led(tribles100)), used 1 W11290115 (led) from stock"
We serviced a
KITCHENAID RANGE
Model KMHS120KPS
Near Richmond, VA 23238
Jerod R.
Job Details: 07/19/2022
tested unit found unit had bad control replaced control and tested unit is now fully functional
We serviced a
WHIRLPOOL FREEZER
Model GI6SARXXF01
Near Hampton, VA 23669
Carl A.
Job Details: 07/19/2022
"cx complaint of unit leaking water out of freezer,checked unit to find the drain line had been changed and found that the drain tube was block clear line tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Springfield, VA 22150
Jason A.
Job Details: 07/19/2022
CX complaint SXS FRIGE RC warm temps. Found no airflow thru damper. Unit set to coldest & FC damper to coldest. Cleared ice blockage & ran diagnostics. Defrost heater & evap fan works. Advised CX not to overstuff & keep items away from cover to allow for airflow > JJ
We serviced a
WHIRLPOOL FREEZER
Model MRT118FFFH08
Near Lanham, MD 20706
Emmanuel R.
Job Details: 07/19/2022
"Installed freezer light holder, freezer light bulb and Rc door switch. Door switch was not availible to return. Unit is now working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Alexandria, VA 22315
Jason A.
Job Details: 07/19/2022
CX complaint FRIGE water leak. Found water line to icemaker split. See SDpics. Poured 2 cups water into condensate pan & dispensed over 2 cups water > JJ; ordrng 1 W10823511 (tube-water) and 1 PI0408S (union 1/4' tube) and 1 WP2300868 (union 5/16' tube)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Norfolk, VA 23505
Anthony D.
Job Details: 07/19/2022
replaced leveling legs leveled unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL88TRRWS03
Near McLean, VA 22102
Jason A.
Job Details: 07/19/2022
CX complaint FRIGE not cooling. CX stated VIA was out there before to diagnose. Called office but was told there was no notes of prior visits. Compressor is running but no frost pattern. Only charged for SC. CX declined further service
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Suffolk, VA 23435
Anthony D.
Job Details: 07/19/2022
cx complaint unit not making ice FC temp at 2degrees ice box temp at 14 degrees RC temp at 39 degrees checked icemaker for error codes found E5 (timed ice making) checked icebox thermistor checked at 9.8kohms called techline spoke to robert SR#7734145602 was advised to check p7-2 to p13-1 for ice box thermistor got 7.9kohms which is good was advised to order icemaker and user interface for repair; ordrng 1 W11485529 (icemaker) and 1 W11577100 (user interface)
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE70FXSS5
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/19/2022
replaced the control and the console all lights working and unit checked good.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS03
Near Baltimore, MD 21209
Keith H.
Job Details: 07/19/2022
cx complaint is door seal damaged and lights not working inspected unit and found the freezer LED shorted causing other lights to be out and also the door seal is torn on right door; ordrng 2 W11130208 (module)s and 1 LW10341284 (dor-fip ss) and 1 WPW10427988 (nameplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Annandale, VA 22003
Richard B.
Job Details: 07/19/2022
"CX complant, Fridge is noisy, Inspected unit and found fresh food drip pan is warped, Found freezer evap is iced over with snow and ice, Unit needs ice box adapter , drip pan and evap fan motor with thermisters, . CX paying the 120 service call and will call when they return from vacation. Set defrost to short and on ,Automatic Defrost was off. RB; ordrng 1 W11457241 (drain pan 72.27) and 1 W10864519 (ice box adapter 261.71) and 1 w11249952 (evap motor with thermisters 118.57)"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Millersville, MD 21108
Kevin P.
Job Details: 07/19/2022
"cx complaint unit has cosmetic defect, called trade care to document issue and they are inspecting and shipping a new part to us. #1536982782 order number and we will reschedule once it arrives; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS
Near Dover, DE 19904
Taylor F.
Job Details: 07/19/2022
Cx complaint is unit has dented control panel. Tested inspected and verifed complaint. Replaced control panel from pre id. Tested unit and unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED8000BW0
Near Sinking Spring, PA 19608
Justin L.
Job Details: 07/19/2022
cx complaint on sensing cycle unit shuts off right away. Was able to access unit and when I entered diag i found codesf4e3 restricted air flow f4e4 L2 line voltage error f4e1 heater relay or connector problem. Verified unit to heat and have proper airflow. Tested moisture strips in diag and no response. Verified continuity in the harness and found that the moisture sensor is reading OL. Ordering sensor and once in office will need to contact cx and set return; ordrng 1 W10171086 (moisture harness)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Laurel, MD 20723
Alexander D.
Job Details: 07/19/2022
"cx complaint unit takes multiple cycles to get clothes dry. inspected unit and verified complaint. unit is heating good. checked vent outlet and found vent completely clogged, hardly any airflow coming out. advised cx to get vent cleaned and call back if issues persist. cx understands"
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Woodbridge, VA 22191
Robert W.
Job Details: 07/19/2022
"CX Complaint is they open box and cooktop was broken. Inspected unit and found unit not installed and still in box, Cooktop is broken Ordering cooktop; ordrng 1 W11223301 (Cooktop)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Laurel, MD 20707
Alexander D.
Job Details: 07/19/2022
cx complaint oven door seperating. inspected unit and verified complaint. cx said the stainless on door was peeling off when they first moved in and kept getting worse. ordering door glass and nameplate. call cx to schedule return visit once we have eta on parts; ordrng 1 W11176456 (glass door) and 1 W11178521 (nameplate)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Clinton, MD 20735
Shawn D.
Job Details: 07/19/2022
cx complaint unit is not washing like her samsung front load wsher towels still dirty. inspected unit then checked for erros nd had f0e3 f2e1 f0e7 cleared codes. ran service cycle and something sounds loose under unit. tilted unit back to find the motor bolt is loose. tighten bold with locktight then ran unit on bulky items with towels this cycle is set on maxfill and infomred cx here to only use this cycle due to needing extra water to get the towels clean. cx is going to try it and see how it goes. unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Fairfax, VA 22030
Carl R.
Job Details: 07/19/2022
"Knocking or Thumping Noise - Top Load Washer.Inspected unit and checked for dents. No dents found. No codes, put unit in self diagnostic mode. Unit performed like it should. Unit did shake hard, but nothing dangerous. No parts needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23464
Justin W.
Job Details: 07/19/2022
"cx complaint unit not cooling. checked unit to find unit not defrosting. ohmed out thermistor in ice to find readings 60k replaced thermistor from v/s. checked heater connection to find brown wire back out of connector reseated and manually turned on heater. heater working in test mode. thawed evap, reseated wire, and replacec thermistor. tested unit working as designed. reordering thermistor to replenish v/s.; ordrng 1 wpw10383615 (thermistor), used 1 wpw10383615 (thermistor) from stock"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Glen Allen, VA 23059
Jerod R.
Job Details: 07/19/2022
tested unit found unit had loos blower wheel secured and tested unit is now fully functional
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Silver Spring, MD 20903
Samuel R.
Job Details: 07/19/2022
replaced harness.tested all functions of unit and unit is now working
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details: 07/19/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ06
Near Baltimore, MD 21224
Shane M.
Job Details: 07/19/2022
cx complaint of un normal temps in RC. found temps near 45F. put unit into test mode. found no errors. veified damp opening/closing. if cx calls back MANDATORY damper control W11317276
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Suffolk, VA 23434
Zachery R.
Job Details: 07/19/2022
"cx complaint icemaker will not turn off, checked unit, come to find defective icemaker continously harvesting, replaced icemaker with v/s tested, icemaker completed harvest, unit working as designed. ordering icemaker to replenish v/s; ordrng 1 W11510803 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Virginia Beach, VA 23464
Justin W.
Job Details: 07/19/2022
cx complaint ice forming under ice bin. checked unit to find air leak from ice door. confirmed air leak by adding 2 oz of water and watching water leak out slowly from door. replaced ice door from pre id parts and tested unit working as designed. witnessed rc ice maker harvest and fill no leak visible at time of fill.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Havre de Grace, MD 21078
Neil H.
Job Details: 07/19/2022
blower wheel was loose and it wobbling removed it inspected and reinstalled and fan good and now pushing air/moisture outside.
We serviced a
MAYTAG WASHER
Model MHWE200XW00
Near Baltimore, MD 21224
Shane M.
Job Details: 07/19/2022
cxc omplaint the unit isnt draining. found error codes F9E1 F9E2 LH. unit needs pressure switch with drain pump. gave cx a quote for the repairs W11417623 wpw10730972 cx paid svc by card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Aberdeen, MD 21001
Neil H.
Job Details: 07/19/2022
cx complaint unit not keeping items cold in the rc found the fc had frost coming through back wall replaced the thermistor and placed the thermistor properly wrapped and ziptied and thawed the evap.
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Washington, DC 20003
Ricardo S.
Job Details: 07/19/2022
"customer complains that the lint filter is broken and clothes get stuck in the grill housing, inspected the unit and we need to order a new housing because it is crooked.. order part; ordrng 1 W11211470 (housng-out)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Hanover, PA 17331
Bernard M.
Job Details: 07/19/2022
"Cx complaint the pantry drawer doesn't close all the way. Inspected drawer and found end caps to be broken where the door connects. The tabs have broken off and causing door to fall. Removed door and slid glides onto drawer. No damage done to door. Ordering end cap set, once part is in contact cx to reschedule; ordrng 1 W10874836 (end cap set)"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS1
Near Washington, DC 20002
Ricardo S.
Job Details: 07/19/2022
"Replaced parts, unit tested 3 times and oven heating ok"
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Alexandria, VA 22302
Christian C.
Job Details: 07/19/2022
Cx complaint unit is buzzing from the control panel. Inspected unit found after turning burners on control starts to buzz. Cx said as the day goes on the buzz gets louder. Power cycled unit and reseated all connections. Issue still persists. Ordering control. Control not in stock at both upper marlboro and whirlpool.; ordrng 1 W10894098 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48FTX04
Near Baltimore, MD 21209
Keith H.
Job Details: 07/19/2022
cx complaint is unti not cooling inspected unit fans and compressor running took evap cover off and no frost unit seems to have low charge will require sealed system repair under entilements parts are covered for 144mths. will need ss tech 3 ct job with helper cx paid 120 and wants to pay labor on return; ordrng 1 W10841139 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10205102 (evaporator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL88TRRWS03
Near McLean, VA 22102
Jason A.
Job Details: 07/19/2022
CX complaint FRIGE not cooling. CX stated VIA was out there before to diagnose. Called office but was told there was no notes of prior visits.Compressor is running but no frost pattern. Only charged for SC . CX declined further service
We serviced a
WHIRLPOOL FREEZER
Model WRB329DMBM01
Near Delta, PA 17314
Marc M.
Job Details: 07/19/2022
cx complaint unit ran continuously to the point of where the fc was opperating at -20 degrees and the rc at roughly 40 degrees (according to cx thermometer). cx states unit ran 'literally constantly' unfortunatley upon arrival unit has been unplugged for 3 days. there are no temps to record o
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Vienna, VA 22181
Jason A.
Job Details: 07/19/2022
CX complaint FRIGE ice buildup & warm temps. Cleared RC evap ice block & replaced RC evap. Install UV drier & coupler. Check for leaks & ran vac. Filled 5.50 OZ R134. Replaced pwr control / main ACU / UI console. Ran test 5 good frost pattern > JJ
We serviced a
WHIRLPOOL FREEZER
Model WRB329DMBM02
Near Newport News, VA 23606
Lucas R.
Job Details: 07/19/2022
"cx complaint frost in fc, checked unit found temps good at 2 and 37, door switch stuck closed, found moisture frozen in door switch, slide rails not pulling smoothly causing door not to close properly, replaced slides, removed ice bulidup, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Moseley, VA 23120
John P.
Job Details: 07/19/2022
CX complaint unit doesn't appear to be cooling as well check the unit pressure tested found issue with compressor ordering compressor; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506621W11506635 (Coupler) and 1 2ctss (2ct ss)
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW0
Near Baltimore, MD 21211
Shane M.
Job Details: 07/19/2022
cx complaint burning smell. found no error codes in system. raned test mode twice. no errors. raned calibration mode. passed. got underneath the unit looks good. found drain sink leaking from underneath. told. cx paid svc by card.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Midlothian, VA 23112
John P.
Job Details: 07/19/2022
CX complaint unit leaking water checked unit found water spraying out of side of spray arm.Quoted:W10837249
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Chesapeake, VA 23320
Austin D.
Job Details: 07/19/2022
came out to repalce dryer repair kit. disassembled the unit as needed and replaced all parts. put the unit back together and tested operation. unit is runinng as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMHV03
Near Harrisburg, PA 17102
Fred G.
Job Details: 07/19/2022
"cx complaint unit isnt cooling. inspected unit and found evap and condensor fans were running. i found evap had no frost pattern. removed rear cover and found compressor was not running. test for voltage and found 123.4vac. test the compressor and found all 3 terminals to be showing OL. no resistance found. compressor is bad. called MM and verified. unit needs compressor, evap, filter dryer, lokrings, 3 call count.; ordrng 1 W11547313 (compressor) and 1 W11598432 (evap) and 1 W11109499 (drier-tube) and 1 W11504416 (8.5/6 Nr Ms 00) and 1 W11504431 (7/5 Nr Ms 00) and 1 W11506621 (6 Nk Ms 00) and 1 W11506635 (coupler) and 1 W11504445 (5/4 Nr Ms 00) and 1 W11504447 (5/1.8 Nr Ms 00) and 1 W11504423 (8/2 Nr Al 00)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT5198ZDW00
Near Norfolk, VA 23513
Austin D.
Job Details: 07/19/2022
came out to resolve the issue with the unit. disassembled as needed. repalced all parts. put unit into a vac. it held. added R134a to the system. unit is running as designed.
We serviced a
KITCHENAID OVEN
Model KERS202BSS0
Near Richmond, VA 23236
Joseph D.
Job Details: 07/19/2022
"cx has appointment on thursday 7/21/22 for dishwasher, is it possible that the part ordered here can be sent with tech then? Unit with short in bake element, cx stated unit working properly until flash, bake element warped and shorted. must replace element. ; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Chesapeake, VA 23323
Austin D.
Job Details: 07/19/2022
came out to resolve the issue with the unit. disassembled the unit as needed. replaced the compressor and evaporator assembly. put the unit back together and put into a vac. pressure held at -30 fo rover 10 minutes. added R600 and checked for leaks with bubles. found no leaks. filled system unitl pressure was @ -4 on the low side. unit is running as designed. advised cx to monitor the unit for 24 hours before adding product to the unit. cx agreed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Harpers Ferry, WV 25425
Danny R.
Job Details: 07/19/2022
untihas bent fram from under nieth unit wont seal and wobbling bad too ccalled tech line made report made report with wp and lowes will replace unit .