We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Elkton, MD 21921
Taylor F.
Job Details:
11/30/2023
Was unable to remove washplate to complete gearcase replacement. Washplate will need to be cut/drilled off. Called parts specalist and rescheudled for 12/8/23.; ordrng 1 W10752283 (washplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Delta, PA 17314
Bernard M.
Job Details:
11/30/2023
"Replaced all parts, dispensed water and ran test 45 and no leaks were found. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Norfolk, VA 23502
Justin W.
Job Details:
11/30/2023
replaced control ran calibration cycle. unit worked. ran cycle outside of diagnostics unit appears to be working as designed. advised cx to monitor and call back if issue persists.
We serviced a
KITCHENAID OVEN
Model KODE500ESS
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/30/2023
double oven concerns on cooking temps checked fault history no errors stored in history tested both ovens and explained the cycling refered to owners manual page nine on rack position for foods
We serviced a
JENNAIR REFRIGERATOR
Model JUGFR242HM00
Near Vienna, VA 22182
Jason A.
Job Details:
11/30/2023
CX complaint noisey compressor. Replaced compressor & instal coupler & dier. Compesso wont start or run. Inverter has 120VAC & 1.7 VDC. Tried orignal control same results. Called techline to update. Parts not in stock - was unable to pressure test. Keep 2Count > JJ; ordrng 1 Keep2Count (Keep 2Count) and 1 W11360589 (Inverter box) and 1 W11360594 (inerter box)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Maryland City, MD 20724
Israel R.
Job Details:
11/30/2023
Customer complaint unit is not cooling. I tested the unit and found the unit is overfrosting i thawed the ice and when i got to the heater connector the brown wire just fell out. I reseated and the unit is going to need a new heater the connector has failed and needs updated harness. Ordering heater.; ordrng 1 W11650661 (Heater)
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Stone Ridge, VA 20105
Richard B.
Job Details:
11/30/2023
"CX complant. Still smell gas and sparks when igniting different burners. Inspected unit and found no gas leak either at burner heads , Valves , regulator or supply line using a infinicon gas leak detector. Checked each burner for proper ignition and all burners ignte properly , and igniter shuts off after switched to high or other setting other than ignite. Told CXburners will continue to try and ignite if gas on any burner is on for saftey reasons. Job completed, RB"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Leesburg, VA 20175
Richard B.
Job Details:
11/30/2023
"CX complant. oven dosent work , Inspected unit ad found that the CX stated after a self clean , oven dosent work. Found no error codes in diagnostics , Found upper oven light stays on , When switching off, bulb goes half dim. Ordering both appliance managers and console. Further work needed. Not in stock. RB; ordrng 1 W11261167 (control) and 1 W11261169 (control) and 1 W11600355 (console)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Great Falls, VA 22066
Christian C.
Job Details:
11/30/2023
"Cx complaint unit is unbalancerd. Inspected unit F0E5 off balance, and F0E9 off balance pause. Ran through diag cycle no issues. Unit is level. Suspension is good. Ran DLMS calibration."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Bear, DE 19701
Frederick R.
Job Details:
11/30/2023
CX complaint is lights inside unit not working after first repair. Upon arrival CX stated that ever since she reset breaker on my last visit the lights have been fine. CX is very particular and noticed blemished in the pantry door that appear to be rust or the potential for rust which is covered under one year warranty. Also found spots on right RC door As well as insulation popping out under bottom of panel. Tried to correct it but was not successful. Re-ordering pantry door and right RC door under rust protection. Cannot reschedule at this time; ordrng 1 W11435357 (right RC door Reorder) and 1 W11223753 (nameplate) and 1 W11435361 (pantry door)
We serviced a
MAYTAG RANGE
Model MER8775AW0
Near Red Lion, PA 17356
Bernard M.
Job Details:
11/30/2023
"Cx complaint the oven woulkdn't reach temp. Accessed the bake element and found the element had arched at the back left. Replaced element using pre-id parts, set preheat for 350 and unit reached temp. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/30/2023
"cx complaint frost in fc, checked unit, verrified frost, removed frost, found slide rails tough to close, replaced rails, sealed cabinet, also found ice build up in ucemaker causing motor to jam, replaced icemaker, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/30/2023
cx complinat unit making load noise check unit found out diffuser making noise. fc -5f rc 39f . replaced part unit working as desgined.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Harrisburg, PA 17110
Cody H.
Job Details:
11/30/2023
"cx complains unit isnot making ice again. cx also complains icemaker bin is leaking. found in test 56 unit shows E2-lost position and found icebin had failed and will need replaced. Icemaker has been replaced 3x within last 2 years, last replacement was within 9 months. Unit will need icemaker as well as icebin for repair. Documneted with techline due to repeated icemaker issue. cx to call office when icemaker arrives. Both icemaker (w11129522)and icebin (w11658802) ordered through office; ordrd 1 W11129522 (ice bin) and 1 W11658802 (icemaker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Wilmington, DE 19808
Taylor F.
Job Details:
11/30/2023
Cx complaint is unit giving an H2O error code. Found the unit filling with water very slowly. Inspected braided supply hose and found there to be a blockage. Removed blockage and unit is now working as designed. Also found the console to be defective allowing moisture into the UI. Ordering console and rescheudled for 12/8/23.; ordrng 1 W11460908 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QMS00
Near Wilmington, DE 19803
Taylor F.
Job Details:
11/30/2023
"Cx complaint is unit not cooling both sections. On arrival found temp in RC to be 58 and temp in FC to be 32. Found the blade had come off of the shaft of the motor causing no airflow through the unit. Also found the RC door gasket to be defective. Quoted cx for RC door gasket, fan motor and blade. Cx does not want to go through with repair at this time but may call in to pay for parts in the future. Saved as quote. Marking job complete.; ordrng 1 W10822580 (evap fan motor) and 1 WP2169142 (evaporator fan blade) and 1 WP2266901 (gasket-fip)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fairfax Station, VA 22039
Demonte S.
Job Details:
11/30/2023
Inspected the unit. Found that the cx is saying that the Washer has Water in the Drum & unit will not Drain Water. Checked under the unit. Found that the Drain Pump Harness has backed out. Plugged in the Drain Pump Harness. Tested the unit. Unit is now Draining Water. Unit is working as Designed.
We serviced a
MAYTAG DRYER
Model MED8630HW0
Near Harrisburg, PA 17110
Cody H.
Job Details:
11/30/2023
"cx complains unit is not heating. cx has extended warranty. Found unit will rotate, console is responsive but no heat. Unit is recieving L1-122.3,L2 123.1 and L1+L2 is 249.1 Found unit element to be reading OL as well as thermal cut off to be reading O.L. Unit will need element and cut off replaced for repair, CX EMAIL CONFIRMED. Please see sticky note; ordrng 1 WP3387747 (heating element) and 1 280148 (cutoff)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Berlin, MD 21811
Michael E.
Job Details:
11/30/2023
Replaced the motor and blower wheel as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MEDE201YW0
Near Ocean Pines, MD 21811
Michael E.
Job Details:
11/30/2023
"CX complaint: unit squeeling. Tested and verified complaint. Unit is stacked so i was not able toopen it for full diagnosis. What i have so far is that this sounds like metal on metal scraping. Possible drum seal wore out or support roller/idler bearing. Ordering drum seal, support rollers, roller shafts, idler pulley wheel and marking blower wheel for return visit. Cannot reschedule due to 2 techs needed.; ordrng 1 280114 (drum seal) and 1 WPW10359271 (roller shaft) and 1 WPW10359272 (shaft) and 1 279640 (idler pulley)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS30C7EYY00
Near Middletown, DE 19709
Frederick R.
Job Details:
11/30/2023
Replaced filter housing per prior diagnosis. Turned ice maker on. Unit is now repaired Job is completej
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Dundalk, MD 21222
Alexander D.
Job Details:
11/30/2023
"upon arrival, noticed warranty may be expired now but cx called back within 30days. tried calling office to make sure whole repair will be covered but office was closed. will call in the morning to check, advised cx of this. cx complaint unit not making ice again, will intermittently make one batch of very small cubes. inspected unit and verified complaint. getting E5 timed icemaking error this time. test58 cooler than harvest temp. test57 completes harvesting. optics working good, ice box fan blowing good. test45 heard valve energize but no water came in. ran fill tube heater for a minute then tried fill test again and it filled this time. fill tube heater getting weak. ordering icemaker for E5 error, fill tube heater and valve for frozen fill tube; ordrng 1 W11658802 (icemaker) and 1 W11482383 (valve) and 1 W11087201 (fill tube heater)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hagerstown, MD 21742
Ken M.
Job Details:
11/30/2023
"During breakdown of the unit, found that a bearing behind the drive motor pulley has fallen off. Unit will also need a new motor.; ordrng 1 279827 (motor!dryer)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Leonardtown, MD 20650
David J.
Job Details:
11/30/2023
"F1e2 motor drive fault Customer complaint unit continues to spend slowly and never dries out clothes. After last visit, I had found the inlet valve in control needed to be changed due to a resistance reading that is bad for the inlet valve after replacing both parts and running diagnostic cycle I had no issues or no error codes . After the new parts were installed in, customer went to use unit he had found during a normal cycle in the spin cycle. The unit would spin very slow and continue to try and drain when I arrived. I found no error codes ran diagnostic cycle again and it completed cycle with no issue. Customer grabbed about 10 things and ran a quick wash. Unit filled washed and started to drain and spin and would not spin over about 200 RPM. Check for error codes and found error code above ordering parts for return visit and ordering extras just in case that way on return visit job is done will return when parts arrive.; ordrng 1 W11195971 (Motor) and 1 W11260238 (Stator) and 1 W10754448 (Clutch) and 1 W11510463 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Elkwood, VA 22718
Tanner B.
Job Details:
11/30/2023
Replaced sump/ motor and tested unit . No leaks . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Kearneysville, WV 25430
Ezra M.
Job Details:
11/30/2023
"food freezing on top shelf, diffuser excessively noisy, small ice cubes, ice maker loud, valve louder than normal when filling ice maker. ordering triple valve, fill tube heater and ice maker. replaced diffuser from v/s; ordrng 1 W11658802 (icemaker) and 1 W11579561 (triple valve) and 1 W11087201 (heater) and 1 WPW10479155 (control em vs), used 1 WPW10479155 (CONTROL) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Dover, DE 19904
Frederick R.
Job Details:
11/30/2023
"CX complaint is dryer no heat. Inspected/tested and verified. Found high limit thermi=ostat OL. Replaced TCO from VS. Shortened vent line for CX. Dryer is now heating and working properly. Job is complete; ordrng 1 W10900067 (cutoff-tml FRVS), used 1 W10900067 (TCO FRVS) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Dover, DE 19901
Frederick R.
Job Details:
11/30/2023
CX complaint is unit will not always start. Inspected/tested and found CX has gas dryer hooked up to same outlet as WM. This is most likely effecting the control when both are running at same time. Suggested CX have dedicated outlet ran for dryer on its own breaker. Also suggested CX correct her drainage to give more pipe for water to drain before it hits the Ptrap.Ordering control to remedy issue CX says she will have electrician run dedicated outlet before we return. Also ordering splutch and belt to correct squeaking noise under unit. Cannot reschedul due to FBO part needed(control); ordrng 1 W11627413 (control) and 1 W10721967 (splutch) and 1 W11239857 (belt)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54ECOHS20
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/30/2023
customer complaint at times unit wont start the baking cycle f6 e4 error stored connections to ui good replaced control tested was able to start cycle and heated canceled started broil cycle unit heating ordering control for the f6 e4 error and customer staying doesnt always happen but at times no response from ui; ordrng 1 W11600321 (ui console)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Ranson, WV 25438
Ezra M.
Job Details:
11/30/2023
"replaced pinched harness and door gasket, tested unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Wilmington, DE 19803
Taylor F.
Job Details:
11/30/2023
Cx complaint is unit making a vibration noise and leaking water. Found the water line going to the filter housing to be defective causing it to leak water. Repaired water line with coupler from VS and unit is no longer leaking. Was able to correct vibration with foam insulation tape and leveling the unit. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gloucester Point, VA 23072
Orbie
Job Details:
11/30/2023
"cx complaint unit taking long time to dry. checked unit, everything appears to be working as designed. advised cx to monitor unit to verify working condition and to call back if problem persists."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Beaverdam, VA 23015
Thomas B.
Job Details:
11/30/2023
Cx complaint unit is not working properly inspected unit found unit is heating properly however units vent is venting inside the home called whirlpool document
We serviced a
WHIRLPOOL DRYER
Model WED5500SQ0
Near Burke, VA 22015
Demonte S.
Job Details:
11/30/2023
Installed the Door Switch. Tested the unit. Unit is working as Designed.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Gloucester Point, VA 23062
Orbie
Job Details:
11/30/2023
"cx complaint flames not changing with high/low. verified complaint. lowered flames, found middle burner not igniting then popping big flame once ignited. verified 101/45 spuds. called techline spoke with Austin to document. unit appears to be working as designed. advised cx to monitor unit and to call back if anything changes."
We serviced a
JENNAIR REFRIGERATOR
Model JBSS48E22L00
Near Vienna, VA 22180
Jason A.
Job Details:
11/30/2023
"CX complaint BI FRIDGE water leak. Replaced filter housing & turn water back on Dispense about 1 liter water. & icemaker harvest & fill. NO LEAKS, Replaced bottom kickplate < JJ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Ashland, VA 23005
Thomas B.
Job Details:
11/30/2023
Cx complaint unit is not working properly inspected unit found the refrigerator set to 33 degrees thawed the inlet tank and the fill tube tested set the refrigerator back to 38 degrees F and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Chesapeake, VA 23324
Zachery R.
Job Details:
11/30/2023
"cx complaint door sits to low, checked unit, verified issue, springs are in furthest position creating most tension on hinges. hinges and springs are defective causing door to sag. ordering hinges to complete repair.; ordrng 2 WPW10337934 (door spring)s and 1 W11612302 (left hinge) and 1 W11612303 (right hinge) and 2 WP8268961 (pad)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Purcellville, VA 20132
Ricky E.
Job Details:
11/30/2023
"installed part, and verified operation, unit cks ok."
We serviced a
MAYTAG DRYER
Model MEDB955FC1
Near Laurel, MD 20707
Israel R.
Job Details:
11/30/2023
Installed mnew rollers and shafts and pulley.. Unit is quite unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Wilmington, DE 19801
Taylor F.
Job Details:
11/30/2023
"Cx complaint is unit not cooling properly and control not responding. Found the control to be out and not responding. On arrival unit had good frost pattern, 2 in FC and 36 in RC. Drain tube clear. Unit is working as designed other than control. Was unable to contact cx for payment. Saving quote of 417.19 for control replacement. Cx will owe for SC parts and shipping before return.; ordrng 1 WPW10428901 (cntrl-elec)"
We serviced a
KITCHENAID OVEN
Model KOST100ESS01
Near Vienna, VA 22182
Jason A.
Job Details:
11/30/2023
CX complaint WALL OVEN F1E0 error code. Verified error. Left CX quote for repair > JJ; ordrng 1 W11087446 (CONSOLE $447)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Ashland, VA 23005
Thomas B.
Job Details:
11/30/2023
Cx complaint unit is not working properly inspected unit checked all thermistor and bi metals all check good refrigerator temperature is maintaining properly freezer was a little warmer adjusted the freezer temperature and turned on the adaptive defrost control that the cx was worried about kept stating he wanted it on. Readjusted and tested for proper use unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Haymarket, VA 20169
Daniel J.
Job Details:
11/30/2023
freezer no cool and frost build up on coils steamed out and checked connections to defrost heater was able to push wires into plastic housing removed all ice build up in freezer orderng defrost heater with harness checked temps in fridge showing at 38 after exiting diag fan moving now able to move cold air defrost/harness showing sp order; ordrng 1 W11567493 (defrost fc)
We serviced a
KITCHENAID OVEN
Model KMBP100ESS20
Near Round Hill, VA 20141
Ricky E.
Job Details:
11/30/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES1
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
11/30/2023
cx complaint center valve is not lined up. I found center valve stem was twisted. qouted cx for the valve and cx accepted. replaced valve and found unit now checks good.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFP02
Near Ellicott City, MD 21042
Emmanuel R.
Job Details:
11/30/2023
"Replaced inverter board per techline request, compressor and all fan kicked on, discharge line is getting warm evap should be buidling a frost pattern. Advised customer allow 24 hrs for temps to come down."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Virginia Beach, VA 23451
Carl A.
Job Details:
11/30/2023
"cx complaint of unit not dispenceing water or ice ,checked unit to confrim findings,ran unit through daig tested 8 to find everything working except the paddel switch ohmed out switch to find it open break down as follows 1/W11087492,switch ,service cal break down as follows service 139.00part 23.54shipping 15.00labor 110.00sub total 287.54tax 1.41grand total 288.95deposit; ordrng 1 W11087492 (switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Crofton, MD 21114
Shawn D.
Job Details:
11/30/2023
checked new tub looks good but has oil inside but looks like oil is from tub gasket. replaced the tub and tested had no leaks and sounds good. unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/30/2023
"cx complaint unit making noise during agitation, checked unit found pully nut backed off of gearcase, damage to belt, pully, shield and motor from nut backing off, replaced belt and pully, ordering motor and shield to complete.; ordrng 1 W10890624 (motor-drve) and 1 WPW10427633 (pulley shield) and 1 W10721967 (cam LR VS) and 1 W11239857 (belt LR VS), used 1 W10721967 (cam LR VS), and 1 W11239857 (BELT LR VS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204KPA00
Near Pasadena, MD 21122
Dustin F.
Job Details:
11/30/2023
"CX complaint:door adjar warning noise all the timeInspetcted unit, confirmed cx complaint. found the tang under the bottom drawer that makes contact witth the door switch loose. screw was backed out. resecured screw and tang then tested unit. unit now working as intended."
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JW3
Near Crofton, MD
Shawn D.
Job Details:
11/30/2023
replaced element then went over use and care with cx on these elements and infomred her the button needs to be pshed for it glow red and also infomred her how they glow and if not glowing bight red doesnt mean element turned off and understands how they work and to use on flat pans so button gets pushed. unit is good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
11/30/2023
cx complaint units doors are not even. i was able to push both RC and FC top hinge and get door gap to be even. unit now checks good.
We serviced a
KITCHENAID RANGE
Model KGSS907SSS01
Near York, PA 17402
Bernard M.
Job Details:
11/30/2023
Cx complaint the burners don't ignite. Found the left front burner doesn't ignite. The igniter doesn't provide spark while gas comes through. All other burners ignite and have adjustable flames. Accessed spark mod and found no continuity at the LF connector on the bnoard. Unit would need spark module and LF igniter.Gave cx quote for repair and cx paid $140 for service. Cx will contact office if they want to move forward with repair.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/30/2023
"customer stated that the timer was hard tome rotate and had caused issues with the knob. verified issue and replaced the timer and knob, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/30/2023
"installed parts, unit cks ok.."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Frederick, MD 21704
Ricardo S.
Job Details:
11/30/2023
"Cx complains about a noise, inspected unit, the noise comes from the idler pulley, rollers cks ok, replaced part, unti tested and dryer works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Leesburg, VA 20175
Ricky E.
Job Details:
11/30/2023
"installed parts, unit cks ok"
We serviced a
WHIRLPOOL WASHER
Model LSQ9560PW2
Near Upper Marlboro, MD 20774
Shane B.
Job Details:
11/30/2023
installed orderd part and tested unit. unit is working as desinged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Vienna, VA 22180
Jason A.
Job Details:
11/30/2023
CX complaint FRIDGE was noisy & RC items not cool evenly. Replalce part. Evap has good frost patter > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Sterling, VA 20165
Richard B.
Job Details:
11/30/2023
"CX complant. Washer out of balance. Prior diagnosis found unit needs suspension. Installed suspension and tested unit , Working as designed. Instructed CX as to how to load tub without agitator . Job completed, RB"
We serviced a
KITCHENAID OVEN
Model KOWT100ESS00
Near Camden, NC 27921
Austin D.
Job Details:
11/30/2023
checked the unit and found that the inner drawer is misaligned. this is allowing warm air to seep out and the temp not stay where it should. tried to adjust the drawer but it seems to be warped bent backwards in a wat that it no longer lays flat when closed. parts on order. will return once the parts come in.; ordrng 1 WP9763646 (assembly drawer)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
11/30/2023
Cx complaint unit is not working properly inspected unit found wire to the drain pump has snapped causing a no drain condition removed and replaced the Harness tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL DRYER
Model WED8000BW0
Near Wilmington, DE 19801
Taylor F.
Job Details:
11/30/2023
Cx complaint is unit not starting. Tested inspected and verifed complaint. Replaced thermal fuse from previous diagnosis and unit is now working as designd. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Norfolk, VA 23518
Carl A.
Job Details:
11/30/2023
replaced all parts tested and calibrated unit works as designed
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Herndon, VA 20170
Christian C.
Job Details:
11/30/2023
Installed blower wheel and motor. Tested unit no more noise.
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB
Near Alexandria, VA 22314
Lloyd B.
Job Details:
11/30/2023
Cx complained the units door did not close. Installed new rails and tested and the door now pulls shut. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Upper Marlboro, MD 20772
Shane B.
Job Details:
11/30/2023
"installed control board. restored power and display came on. ran bake, broil, air fryer, and frozen bake. all cycles started and flames look good. unit is working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MSD2269KEB01
Near Silver Spring, MD 20905
Israel R.
Job Details:
11/30/2023
Got to the home and the gasket is perfect i inspected unit and the unit is leaking becasue the defrost is not draining. Clear clogged and the unit is draining and it should not leak anymore. The unit will need refund for the gasket and labor. Refund -339.59. PAid with check
We serviced a
MAYTAG WASHER
Model MDB4949SKZ2
Near York, PA 17403
Bernard M.
Job Details:
11/30/2023
"Replaced sump, ran test cycle, test completed without any leaks. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS1
Near Westminster, MD 21158
Brian R.
Job Details:
11/30/2023
replaced parts ordered and tested and checked unit. ran auto test and unit checks. job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Silver Spring, MD 20906
Brian F.
Job Details:
11/30/2023
"Cx states unit won't power on, tested and confirmed. Found one of the spade connectors to the oven light was loose and shorted onto the other connector. Repaired wiring, plugged in unit, board receiving 120VAC but not powering on, found evidence of thermal damage on board. Ordering control board.; ordrng 1 W11567368 (control)"
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Vienna, VA 22180
Jason A.
Job Details:
11/30/2023
CX complaint FREEZER not making ice. Ice sheet forming in layers & CX states water would fill b=past icemaker. LED under icemaker is out but has voltage. Replaced valve & install coupler & UI. Tried to fill but valve hums & no water flow. Water is at valve inlet & outlet. Test 66 12VDC & elements both measure 40OHMs. Left htrs energized & heated tube all the way into cabinet unitl water flowed. Watched fill tube & no dripping. Insulate cabinet opening & exposed section of fill tube. Icemaker harvest & fill. NO LEAKS.V > JJ .; ordrng 1 W11234552 (LED) and 1 JJTORETURN (JJ TO RETURN)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Clinton, MD 20735
Shane B.
Job Details:
11/30/2023
"cx complaint is the ice maker not working. confirmed complaint. cx said the IM was replaced by another company but it still isnt working. when i arrived unit was set to 31/-1. my prob shows 38/-1. found all thermistors pass, all fans are running. ice level sensor is working. found E2 and E3 IM codes saved. removed top cover to get access to IM and found it was not plugged in at all. showed this to cx. plugged IM back in, cycled power to unit. ran test 57. IM worked properly. ran fill test and it filled. unit is working as designed. cx paid for service call."
We serviced a
JENNAIR COOKTOP
Model JGD3536GS00
Near Sterling, VA 20165
Richard B.
Job Details:
11/30/2023
"CX complant. LF burner takes a while to ignite. Prior diagnosis found unit needs spark module and igniter. Installed both parts and tested . Working as designed now Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near ,
Ezra M.
Job Details:
11/30/2023
"scratches on top right outer door panel, within 30 days of closing, ordering outer door panel and nameplate; ordrng 1 W11416371 (outer door panel, stainless) and 1 W10909682 (nameplate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near Fairfax Station, VA 22039
Demonte S.
Job Details:
11/30/2023
Installed the User Interface & Harness Wire. Tested the Ice Maker for voltage from Black to Blue. I'm getting 7.48 Volts with the Door Switch Closed. Unit needs the Main Control Board. ( Any questions please check Sd Pictures.) ; ordrng 1 W11690305 (CONTRL-BOX)
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS05
Near Mount Airy, MD 21771
Justin S.
Job Details:
11/30/2023
the unit still doesnt have any signs of the evaporators leaking. replaced the evaporators and vaccuummed down the system. ran test 4 and step 4 the refrigerator evaporator does get mostly frosted over. step 5 the frreezer evaporator gets mostly frosted over. called tech support and spoke with a bruce. says the unit shouldnt get a full frost pattern since r600 in test mode. the unit is now good
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Woodbridge, VA 22191
Demonte S.
Job Details:
11/30/2023
Installed the Control Board & Console. Tested the unit. Unit is working as Designed.
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Vienna, VA 22180
Jason A.
Job Details:
11/30/2023
CX complaint RANGE LEFT OVEN runs cool. RIGHT OVEN sometimes run hot or cold when running different days. Checked no error codes. Replaced RIGHT oven sensor. & log temps. Avg= 362F. Called techline same SR no temperature offset possible on this model. CX doesnt use ap. JJ to RETURN > JJ; ordrng 2 W11492275 (User interface - 2needed L & R oven)s and 1 W11355250 (Apl Mgr expansion) and 1 W11355232 (Apl Mgr) and 1 JJtoRETURN (JJ to RETURN) and 1 W10859573 (Left oven sensor)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JB3
Near Germantown, MD 20874
Julian H.
Job Details:
11/30/2023
replaced cooktop & working
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS01
Near Alexandria, VA 22301
Davonte
Job Details:
11/30/2023
"cx complained unit was giving f1e5 error code, and unit wasnt heating. after indspecting unit confirmed cx complaint. magnetron, had burn mark on the tip. control baord also was replaced. unit will also need inverter board for unit. cx will be buying inverter board then calling us to reschud. appt to come back out.; saved tckt"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Selbyville, DE 19975
Michael E.
Job Details:
11/30/2023
"CX complaint: squeeling sound. Tested and verifiec complaint. I found the idler pulley wheel had siezed. I replaced the idler pulley wheel. Tested unit and it is now working properly. CX paid foir service, labor, S&H, and part by CC. Job is complete; ordrng 1 279640 (pulley,idler van stock), used 1 279640 (PULLEY van stock) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Frankford, DE 19945
Michael E.
Job Details:
11/30/2023
CX complaint: not starting. Tested and verified complaint. I found the problem was CX was unaware of the 2 button press start. I showed CX how this unit starts a little differently than previous models. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near Ocean View, DE 19970
Michael E.
Job Details:
11/30/2023
"CX complaint: broken adjuster. Inspected and verified complaint. I replaced the left adjuster. Tested unit and it is now working properly. CX paid for service, labor, S&H and part by CC. Job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704LPA0
Near Gibson Island, MD 21056
Dustin F.
Job Details:
11/30/2023
"CX complaint: Buttons will stop working and had video.Inspected video and unit. confirmed cx complaint. found console connections good, but buttons are shorting out. ordering new console assembly for return visit.; ordrng 1 W11493862 (console assembly)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Clinton, MD 20735
Shane B.
Job Details:
11/30/2023
"cx complaint is long dry times. cx said a normal load of clothes runs for 40-50min to get dry. i ran the air flow meter. got a reading of good air flow. temp prob shows unit reaching 205 inside the drum.. unit seems to be working. i called techline to document. they advised those times are normal, air flow is good and temp is correct. said unit is working as designed and said not to change any parts. informed cx and gave him SR# in case hes still not happy with the unit. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV03
Near Severna Park, MD 21146
Dustin F.
Job Details:
11/30/2023
"CX complaint: IM leaking down front of dispenserInspected unit, confirmed CX complaint. found Icemaker fill tube clogged with ice. found valve restricting fllow. replaced valve with pre id and tested icemaker. Jumped T H and confirmed icemaker and dispenser fills good. unit now works as intended."
We serviced a
WHIRLPOOL DISHWASHER
Model GU2400XTPQ3
Near Charles Town, WV 25414
Ezra M.
Job Details:
11/30/2023
"unit not starting due to float switch stuck in float position. removed, cleaned and reinstalled float switch. working properly. also advised cust to have plumber check drainline from sink and dishwashwer due to sink not draining properly and dirty water backflowing into dishwasher. dishwasher drains directly to main drain line in crawl space, not to plumbing under sink."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Columbia, MD 21046
Emmanuel R.
Job Details:
11/30/2023
"Replaced Ui and console, unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Germantown, MD 20874
Julian H.
Job Details:
11/30/2023
CX complaint about washer shaking violently inspected on test mode no errors but found drum hanging down more on right hand side issue with suspension replaced with preid & level unit front to back & side to side test on high spin unit working properly now
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Ellicott City, MD 21043
Emmanuel R.
Job Details:
11/30/2023
"Replaced both drain hoses, no leaks detected. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Fulton, MD 20759
Israel R.
Job Details:
11/30/2023
Customer complaint unti is not dispensing water or making ice. She has notice that when the ice maker is full the ice. The water stops. But after she empties the icebin then the water started working. Based on the complaint it sounds like evaporator is leaking air into the tank are and freezes when water is not moving. I removed the evap cover andd fiund gaps on the left side of the covver. Filled with permagum and the top evap coer was also leaking air. I seal all the gasp and tested. Unit is not leaking anymore. Called techline and documented the call and they said that what i did is a good enough fix and that should do it. The unit should be good.
We serviced a
KITCHENAID WASHER
Model KDTM404KPS0
Near Fulton, MD 20759
Israel R.
Job Details:
11/30/2023
Installed new manifold. TEsted unit is back to normal operations.
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Fulton, MD 20759
Israel R.
Job Details:
11/30/2023
"Customer complaint unit is leaking gas and cx called the fire department they found a leak on the cooktop. I water/soap the connections and found the unit leaking from the supply line I removed it and addedYellow teflon and tested. Unit is not leaking. I tested the unit and was still having issues going out from simmer to high. I adjusted the valves and now the unit is staying on when going from simmer to high. Now i have lighting issues. Unit is clicking a lot before it lights. Unit may have an issue with the orifice holdes or the burner. Ordering burner, holder and caps. Call customer when parts are available.; ordrng 1 W10639869 (holder-orf) and 1 W10811599 (burnr-head) and 1 W10819916 (cap-burner)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Fulton, MD 20759
Israel R.
Job Details:
11/30/2023
Installed new ice maerk and control. Tested ice maker is harvesting and filling. Damper is opening and closing. Unit is back to normal operations.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2676FRZ00
Near Shippensburg, PA 17257
Andrew S.
Job Details:
11/30/2023
"Cx complaint is that the unit is not making ice. Upon arrival I ran test 56 and found no errors. I then ran test 57 and the ice maker was able to harvest properly. I then ran test 45 and heard the valve activate but did not dispense. I found that the fill tube is frozen. I then tested the heater and found that it is getting 120 v. I also found that the valve is not closing completely and allowing water to drip and freeze in the bin. I am ordering the valve, fill tube heater Ice door and bin. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 WPW10341329 (Valve) and 1 W11087201 (Fill Tube heater) and 1 WPW10577864 (Ice Chute) and 1 WPW10347093 (Ice bin)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Ellicott City, MD 21043
Emmanuel R.
Job Details:
11/30/2023
"Cs unit wont finish a cycle, confirmed complaint. F7E4 Basket Re-engagementFailure, test cycle revealed the actuator trying to shift but it never does and door striker is frayed ,Replaced actuator and striker then retested unit. Unit is now working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Arnold, MD 21012
Dustin F.
Job Details:
11/30/2023
"CX complaint: unit making noise during spinInspected unit, confirmed CX complaint. Found Rotor bolt on floor, confirmed gearcase, stator, rotor, clutch, slider, and harnass were all good. Original Bolt did NOT have locktight on it. replaced original bolt with pre id then calibrated and tested unit. unit now working as intended."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Poquoson, VA 23662
Justin W.
Job Details:
11/30/2023
cx complaint unit chattering. ran test 3 to confirm damper is noisy. ordering damper to complete repair. advised cx's son on return rc would need to be emptied to disassembled unit.; ordrng 1 WPW10479155 (control damper)