We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Millsboro, DE 19966
Michael E.
Job Details: 08/02/2023
CX complaint: long dry time and door gasket unravelling. Tested asnd verified complaint. House venting failed air flow test in the yellow. Door gasket is unravelling. Advised CX to have builder address the venting issue. Ordering door gasket and adhesive. Scheduled return visit for 8/9 any time; ordrng 1 W10906683 (seal-door) and 1 WPY055980 (adhesive)
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Mechanicsburg, PA 17055
Drew B.
Job Details: 08/02/2023
cx complaint that unit is making noise durning agitation and found the 13mill nut is backing out. and grinding and replaced with new belt and pulley and no noise and checks good.
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HSS6
Near Lewes, DE 19958
Michael E.
Job Details: 08/02/2023
Upon trying to remove i found it will take 2 techs to remove and reinstall unit. The cabinet is mounted higher than normal and the space is very tight on the sides of the unit. I was unable to remove unit safely. Also realized that the door eject motor will likely be needed. Ordering door eject motor and marking control and interlock for return visit. Likely door eject motor problem. Cannot reschedule due to 2 techs needed and SO part; ordrng 1 W11545873 (door eject motor)
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZS2
Near Clarksville, DE 19970
Michael E.
Job Details: 08/02/2023
Replaced pan and pump as per previous diagnosis. Tested unit and it is now working properly. CX paid 90.00 for ;labor by check. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rockville, MD 20853
Roberto I.
Job Details: 08/02/2023
Replaced parts and forced defrost. The heater turned on and worked as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Brunswick, MD 21716
Ricky E.
Job Details: 08/02/2023
"W11312191 169.41, W11535162 74.18, labor 120.00, shipping 15.00, tax 14.62... ck fnd units dual valve was weeping, also the units inlet is not opening.. need parts.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Herndon, VA 20170
Demonte S.
Job Details: 08/02/2023
Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Ice cubes are small. Ran Service Diagnostics on the unit. Ran Service test 56 - Ice Maker Error Codes. I'm getting E5 Ice Thermistor Bad. Installed new Ice Maker. Unplugged the unit for 5 mins. Plugged in he unit back in. Ran Service Diagnostics again. Ran Service Test 57 - Ice Maker Harvest Test. Ice Maker Harvested. I then ran Service Test 45 - Ice Maker Fill Test. Ice Maker Filled. Ran Service Test 35 - Ice Box Fan Motor. Ice Box Fan Motor is working. Ran Service Test 15 - Emitters Board Test. Emitters are changing from 01 to 02 once i put my finger over the laser holes. Checked the error codes again for the Ice Maker on Service Test 56. Errors are now showing E0. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWBL9
Near Charlottesville, VA 22901
Kyle A.
Job Details: 08/02/2023
Cx complaint of unit not cooling. Did confirm units evap is restricted and compressor is running hot. Cx denied any further repair.; ordrng 1 W11256565 (Evap) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupler) and 1 W10507884 (Compressor kit)
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Charlottesville, VA 22901
Kyle A.
Job Details: 08/02/2023
Cx complaint of unit not heating. Found door not closing completely. Adjusted door and unit now shuts as designed. Also found unit saying clock and clear needed to be pressed. Pressed and unit now operates as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Frederick, MD 21704
Ricardo S.
Job Details: 08/02/2023
"Replaced fan motor assy, reset power, unit come on ui and fan.. compressor cks ok"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Manchester, MD 21102
Bernard M.
Job Details: 08/02/2023
"Replaced parts, unit now spins and heats. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WDF520PADM9
Near Dumfries, VA 22026
Tanner B.
Job Details: 08/02/2023
"Installed new sump, tested unit. no leaks .. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Vienna, VA 22182
Christian C.
Job Details: 08/02/2023
Picked up dataloggers. Picture taken of time when cx reset max cool on unit.; saved tckt
We serviced a
JENNAIR MICROWAVE
Model jmc2430ll00
Near Great Falls, VA 22066
Christian C.
Job Details: 08/02/2023
"Only one hinge ordered. Repair needs 2 hinges, arm, and door assembly. Unit is over oven. 2 tech; ordrng 1 W11639555 (inner door assembly) and 1 W10359769 (foam) and 1 W11602618 (outer door assembly) and 1 W11675306 (hinge) and 1 WPW10128850 (arm)"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Silver Spring, MD 20906
Julian H.
Job Details: 08/02/2023
CX complaint about unit not washing properly put unit on test mode no errors ran test51 ran all the way test unit on deep water wash unit not putting enough water on the system issue with control & valve need parts; ordrng 1 W11165546 (valve) and 1 W11400681 (ctrl elec)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Washington, DC 20015
Brian F.
Job Details: 08/02/2023
"Cx states unit gave F0E9 (off balance pause) while washing bed sheets. Entered diagnostic mode, found saved F0E9 and F0E5. Checked suspension, pushed basket down, basket came back up without bouncing, suspension is good. Leveled unit, ran calibration, ran auto test, completed with no errors. Unit is working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Silver Spring, MD 20906
Julian H.
Job Details: 08/02/2023
replaced door sealing well
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Rockville, MD 20853
Julian H.
Job Details: 08/02/2023
CX complaint about chirping noise when dispense water & moistur building up on top of FC door inspected found that pressure from supply is too high reduce opening of the valve & noise went away also found mullion heater sweating causing moisture to build on top of FC's seal put heater to be on 100% in diagnostics test 34 & molded gaskets on doors to shape with heat gun
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Herndon, VA 20170
Richard B.
Job Details: 08/02/2023
"CX complant. Oven not working. Prior diagosis found unit needs control , installed control and tested unit. Heating as designed. SD pics.Job completed. RB"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Hanover, PA 17331
Bernard M.
Job Details: 08/02/2023
Cx complaint the storage drawer doesn't close. Inspected and removed drawer and found the glides aren't secure. The clip on the top of glide is worn and won't stay on the drawer. Repalced glides using pre-id parts and was able to secure to drawer and now it slides onto the supports of the unit. Unit checks good
We serviced a
KITCHENAID COOKTOP
Model KCED606GBL01
Near Rockville, MD 20855
Julian H.
Job Details: 08/02/2023
replaced glasstop & bezels per TL last time we should do this is considered normal wear & tear of glass looked fine
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Oak Hill, VA 20171
Richard B.
Job Details: 08/02/2023
"CX complant. No ice, Inspected unit and found E2 error code in test 56. Ran a harvest cycle and unit harvested ice. Ordering ice maker. Not in stock ,Further work needed. RB; ordrng 1 w11658802 (ice maker)"
We serviced a
MAYTAG DRYER
Model MET3800XW0
Near Washington, DC 20007
Samuel R.
Job Details: 08/02/2023
replaced parts and tested unit now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near West Springfield, VA 22152
Lloyd B.
Job Details: 08/02/2023
Cx complained the unit did not cool. Melted ice and installed new heater. Set unit to factory settings. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Bowie, MD 20715
Shawn D.
Job Details: 08/02/2023
cx copmplaint pantry door comes off when you open it. inspected unit and confirmed door comes off pins are fine. tried adjusting buut nothing is working lid comes right off. pantry door looks to be warped. ordering door for return and marking end caps use on return just incase; ordrng 1 W10827015 (pantry door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Washington, DC 20007
Samuel R.
Job Details: 08/02/2023
cx complaint unit is not drying and washing clothes.inspected unit and got no error codes.started all cyles and unit heats and bring water in properly.only thing i found was rinse aid was empty.unit checks out good;
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Alexandria, VA 22306
Jason A.
Job Details: 08/02/2023
CX complaint WASHER leaks. Replaced valve & test water connections cold & hot correct. Ran test wash. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPF00
Near ,
Joseph D.
Job Details: 08/02/2023
Install door leveled unit working properly
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Great Falls, VA 22066
Christian C.
Job Details: 08/02/2023
Went to install hinge and RC door needs to get removed. Called tech assistance and verified needs 2 tech to remove built in door.
We serviced a
KITCHENAID OVEN
Model KDRS407VSS05
Near Midlothian, VA 23113
Joseph D.
Job Details: 08/02/2023
"Unit with chipping, crazing, shards of liner falling off. No harsh chemicals or oven cleaner used. Called techline, techline putting unit into review for pex. Unit operating properly but liner with poor coverage and deteriorating."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Springfield, VA 22151
Lloyd B.
Job Details: 08/02/2023
"Cx complained the unit did not operate. Inspected the unit and found that it would not start and there is a tub full of water. There is an error of F9E1 for long drain. At the drain pump, the plastic cover and connector was off. Reinstalled and the unit drained the water and can now begin a cycle. There is rust in the inner basket. Unit needs new inner basket; ordrng 1 W11513244 (basket)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 08/02/2023
Cx complaint unit is not working properly inspected unit found errors for long fill no fill the valves are loud and unit stuck in drain cycle ordering the control and the water valve assy ; ordrng 1 W11624938 (Control) and 1 W11624934 (Valve assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 08/02/2023
Confirmed issue reordering the parts not in bin and not on parts list; ordrng 1 W11506635 (Coupler inlet) and 1 WPW10143759 (dryer dye) and 1 W10507884 (compressor)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ1
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 08/02/2023
Still the incorrect parts came in unable to get proper part number ordering the part number off the back of the part itself ; ordrng 1 W11103347 (LH Mounting Bracket) and 1 W11256435 (RH Mounting Bracket)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Stafford, VA 22556
Thomas B.
Job Details: 08/02/2023
Cx complaint unit is not working properly inspected unit removed and replaced the idler pulley tested for proper use. Found lint screen damaged/ crushed ordering lint screen ; ordrng 1 W10120998 (screen)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS01
Near Great Falls, VA 22066
Demonte S.
Job Details: 08/02/2023
"Installed the Compressor, Evaporator , Coupler & Drier. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 5.75 Oz's. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Chesterfield, VA 23832
Chris B.
Job Details: 08/02/2023
cx comp unit is very loud insp unit conf cx comp can hear compressor running very loudly sound like high pitch wine unit will need compressor W11580057 called jp; ordrng 1 W11580057 (compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Silver Spring, MD 20904
Israel R.
Job Details: 08/02/2023
"Customer complaint unit is making gurguling noise about every hour and after 5 seconds that the door is open. Tested unit. tested unit and the unit is cooling fine no noise when we were there. I ran test 3 and found damper door is loud but the customer said is louder than that. I cant find any other issue with the unit other that the damper. Compressor is quite, fans are quite not overfrosting and the unit is cooling. I told customer that i can hear the damper is louder so im going to replve the control and see if they hear anymore noises. Ordering control damper and silicone to be applied on the dampers door around the edges. Call customer when part is available.; ordrng 1 WPW10479155 (control) and 1 WP99003172 (silicone l)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Dumfries, VA 22026
Tanner B.
Job Details: 08/02/2023
Replaced rh door seal. tightened fc door handle . Job complete
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Bowie, MD 20720
Shawn D.
Job Details: 08/02/2023
cx complaint wet clothes at the end of cycle has to run extra drain and spin. inspected unit then checked for errors and had f5e2. cleared code and checked drain pump and had a couple things inside but not sure if it would make it drain slow. put pump filter back on and ran test 12 and cycle went through fine spins good and smooth. ran quick wash and found spin is speed is off and wont save changes. reset control through service mode and now cycles are saving with spin speed on. went over use and care on the setting since cx didnt know about spin speed and now does. unit is good to go
We serviced a
JENNAIR REFRIGERATOR
Model JSC23C9EEM00
Near Vienna, VA 22182
Simon
Job Details: 08/02/2023
cx complaints refrigrator leaks inspected unit copper pipe and water valve replaced checks unit no leaks found .SZ
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Richmond, VA 23236
Chris B.
Job Details: 08/02/2023
replaced im tested im filled im unit working as desighned
We serviced a
KITCHENAID RANGE
Model KSGG700EBS1
Near Columbia, MD 21044
Robert L.
Job Details: 08/02/2023
"cx complaint when baking unit will run for whil then cut off only clock time on display then will error f2e1, doesnt happen when not in use, cleaned glass console, reset connections and reset bre ops okaker, tested for 30 minutes, possible excessive spillage on console was causing issue, quoted $570, cx to monitor, tested all ok; ordrng 1 W11091882 (panl-cntrl)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS301VBT3
Near Herndon, VA 20171
Richard B.
Job Details: 08/02/2023
CX complant. Dishwasher light blinks. Inspected unit and several LEDs on unit illuminated but buttons mushy. Cycled breaker and heated dry flashes constintaly. Tried putting into diagnostics but buttons start flashing along with heated dry. . Ordering control and console . Further work needed. Not in stock. RB; ordrng 1 WPW10084141 (control) and 1 WPW10250016 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS09
Near Richmond, VA 23233
Joseph D.
Job Details: 08/02/2023
Replace rails unit work and properly sealing properly temperatures correct no other aces detected
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Wyomissing, PA 19610
Cody H.
Job Details: 08/02/2023
"Was able to access unit and replace parts per previous visit. Retested unit and unit went through diagnostic cycle with no errors. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ocean View, DE 19970
Michael E.
Job Details: 08/02/2023
Replaced heater with harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Rockville, MD 20852
Roberto I.
Job Details: 08/02/2023
"CX complaint water leak from icemaker, clumped ice.Confirmed clumped ice and signs of water dripping down from the icemaker. Tested water fill. found water getting outside the mold. replaced icemaker and fill tube using pre id part. Ran test 97, the water fill worked ok."
We serviced a
WHIRLPOOL RANGE
Model KFDC506JSS00
Near McLean, VA 22102
Christian C.
Job Details: 08/02/2023
Cx complaint unit intermittenly starts beeping and lights flicker. Inspected unit found F1E1 communication error. Installed control. Tested unit all burners are working oven is heating up. Oven also heating up.
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Centreville, VA 20121
Richard B.
Job Details: 08/02/2023
"CX complant. Oven not heating. Inspected unit and found unit getting 123 volts and 123 volts with 246 across the poles at the terminal block. Found bake element measures 23 ohms. Found control says preheating but dosent. Replaced control and now unit working as designed. All 4 burners fire and cycle .ven heats on bake as well as broil. Job completed, RB"
We serviced a
WHIRLPOOL UNKNOWN
Model ER2CHMXPQ04
Near East York, PA 17402
Sal R.
Job Details: 08/02/2023
"CX complaint was that the unit is not making ice and the door pops open. I found thatb then icemaker when turned on rotates and raises arm. I found no water filling. I was able to pull the unit away from the wall and found that the water supply line is not connected to the refirgerator. CX has a Child saftey lock on the RC . She informed me that that the door intermitanly pops open. I am ordering 1 hinge (WP2254618) and 1 bottom hinge (WP2254473). Once the parts are avalible, please ahve someone form the office call to set a return date.; ordrng 1 WP2254618 (FC/RC hinge) and 1 WP2254473 (hinge)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Columbia, MD 21044
Robert L.
Job Details: 08/02/2023
"cx complaint leaking out left side when using dispenser?, found rc base full to top and leaking out left front corner, cleared all water , found drain tube clear, found top of drain frozen over, cleared drain, tested all ops ok, collected $120 visa"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Alexandria, VA 22314
Davonte
Job Details: 08/02/2023
"cx complained that whenever he used the water dispenser, water would leak from the bottom of the fridge. inspected unit and could some water in the back of the unit where water valve is located. replaced water tube, tested unit and didnt have any leaks. unit niw working as should. cx paid in full"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Chambersburg, PA 17202
Andrew S.
Job Details: 08/02/2023
Cx complaint is that the unit is continuously running. Upon arrival I found that the unit was stuck in a drain cycle. i was able to cancel the cycle. I then entered diag and found that an F8E1. i then manually ran the valves and found that the cold valve is loud during operation. I am ordering the valve. I was able to set the return visit for Monday 8/7 anytime.; ordrng 1 W11210463 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, VA 22405
Robert W.
Job Details: 08/02/2023
"CX Compolaint is the unit not washing. Inspected unti and found no error codes ran diag cycle and unit ran with no issues, In normal cycle unit is not working properly. Ordering COntrol; ordrng 1 W11513246 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chambersburg, PA 17201
Andrew S.
Job Details: 08/02/2023
"Cx complaint is that the unit will not drain, spin or start a cycle. Upon arrival I found an F9E1. I then ran the diag test and found that the unit began to fill and then when entering the drain portion it did not progress or attempt to drain. I tipped the unit back and found that the lower harness has fail on at the junction for the drain pump. I then tested the drain pump and found it to read 20.4 Ohms. I was able to access and replace the harness. I then tested the unit and found that it is now functioning as intended. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Newport News, VA 23607
Carl A.
Job Details: 08/02/2023
"cx complaint of unit not making ice cecked unit to find fill tub frozen over thawed fill tube out tested icemaker ,also found gap in cabinet in freezer called techline line spoke with Steve was advise to fill with siliocn ordering parts needed for repairs; ordrng 2 W10841140 (adhesive)s"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Washington, DC 20007
Samuel R.
Job Details: 08/02/2023
cx complaint unit went out after a power outage.reset unit and rans ervice test all good.started a quick cycle and unit performs as designed unit is now working properly
We serviced a
WHIRLPOOL RANGE
Model kicu569xbl
Near Front Royal, VA 22630
Daniel J.
Job Details: 08/02/2023
cook top was working than power went out and now will no longer turn on removed cook top found thermal damage to control and power board fuse nolonger in holders and black soot on control resistors blown parts showing nolonger avaiable spoke with tech line given two different part numbers and infomred to call trade care lost serivce called saying parts are just back ordered informed customer; ordrng 1 W10857233 (module) and 1 W10885135 (module) and 1 WPW10396615 (display)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Derwood, MD 20855
Julian H.
Job Details: 08/02/2023
CX complaint about unit locked not able to turned on confirmed issue pulled unit out confirmed power to outlet confirmed power in/out filter found 119vac to main control unit not responding status light not on issue with control MUST BE 2 TECHS STACK UNIT CX PIF THRU APP; ordrng 1 W11544680 (ctrl elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Charlottesville, VA 22901
Eric F.
Job Details: 08/02/2023
"Confirmed cx complaint unit not dispensing water. Inspected unit, found pantry UI turning off/back on intermittently. Pantry UI water exposure has caused dc voltage shorts with the other boards. Unplugged pantry UI, power cycled unit. Dispenser functionality not returned. Other boards have been damaged by pantry UI. Quoted cx for replacement controls and UI. Advised Cx to leave pantry UI unplugged/not worry about repairing it as it may result in issue reoccuring down the line. Cx to take 30 days on quote, going to reach out to kitchenaid for parts concession.; ordrng 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 W10804160 (cntrl-elec) and 1 W10894103 (UI)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Nanjemoy, MD 20662
Shane B.
Job Details: 08/02/2023
cx complaint is the unit only filling. cx said it fills for so long they are scared its going to spill so they stop the cycle. i started a normal cycle. lid locked and unit began filling. unit started agitating while filling after a few minutes. unit stopped filling and switched to wash. i canceleld cycle and checked for error codes. none saved. ran service cycle with no issues. calibrated unit. working as desingd.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Chesterfield, VA 23838
John P.
Job Details: 08/02/2023
Installed ice maker tested working as designed
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM10
Near Washington, DC 20011
Sherwood
Job Details: 08/02/2023
cx complaint fc light out. arrived installed both parts and light is now working correctly.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Chesterfield, VA 23832
Chris B.
Job Details: 08/02/2023
cx comp strike will engage door latch insp unit con f cx comp replaced strike tetsted unit wroking as desighned
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Vienna, VA 22182
Simon
Job Details: 08/02/2023
Cx complaints washer not drainning .inspected unit replaced motor. unit ready to install unable to tested .SZ
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Virginia Beach, VA 23451
Zachery R.
Job Details: 08/02/2023
"replaced handle, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Beltsville, MD 20705
Israel R.
Job Details: 08/02/2023
Customer complaint unit is not cooling. I tested the unit and found the unit is not defrosting. I thawed something in the FC and tested thermistor under ice. is reading 24k ohms and the unit is not defrosting. I ran heater test and the heater is turnining on. After thawed we tested 08 connector and thermistor is reading 3.6 . Sensor is reading and sending signal to the board. The board is not putting in into defrost. Called techline and they told mo replace the control. Ordering control.; ordrng 1 W11566851 (Contol)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Virginia Beach, VA 23456
Branden R.
Job Details: 08/02/2023
"came out to replace parts on unit , disassembled and replaced filter housing while replacing parts notice wrong reservoir was sent over . box had proper part number on it . sending part back to PWH . ordering new reservoir also hear loud scrapping noise coming from evap fan in fridge . ordering all parts for proper repair . sending reservoir back .; ordrng 1 W10633627 (fridge evap motor) and 1 W11168758 (reservoir)"
We serviced a
MAYTAG OVEN
Model MGS5770ADC
Near Washington, DC 20036
Samuel R.
Job Details: 08/02/2023
cx complaint unit is not heating.inspected unit and could confirm.found ignitor to be OL.replaced ignitor and its now working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Haymarket, VA 20169
Ezra M.
Job Details: 08/02/2023
"ice in bottom of rc. found drain hole frozen over. verified defrost works, drain clear. ordering heat shield due to bowing in bottom. also right door gasket is failing, ordering gasket.; ordrng 1 W11090564 (shield) and 1 W10917313 (gasket-dor) and 1 W11451366 (housing)"
We serviced a
JENNAIR REFRIGERATOR
Model JS42PPDUDB16
Near Ellicott City, MD 21042
Robert L.
Job Details: 08/02/2023
"cx complaint leaking from under left side, found leak from door hinge cover, pouring out end , internal hose failure in door, quoted $1900+ for repair, refered cx to JENNAIR for possible concession, collected $120 amex..............quoted $200 labor ( 2 techs); ordrng 1 LW10292432 (dor-fip us)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Williamsburg, VA 23188
Orbie
Job Details: 08/02/2023
"cx complaint unit leaking air. verified complaint. unit doors are both damaged after being shipped from whirlpool. called techline spoke spoke with robert, supplied him with pictures of unit. advised me that unit is going under review and to inform cx whirlpool will be calling her."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Rockville, MD 20852
Roberto I.
Job Details: 08/02/2023
"Cx complaint no wash.Ran test mode, found no errors. Tested spin and agitation, the unit didn't agitate. Found shifter arm out of place. Replaced shifter using v/s part per sp. Ran a cairation cycle, a yrst cycle, and then maulal agitation. The unit worked as desiged. Collected $299.53; ordrng 1 W10913953 (shifter (RI van stock)), used 1 W10913953 (shifter) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Saint James, MD 21740
Ken M.
Job Details: 08/02/2023
Customer complaint is that one of the knobs spins freely and the unit stopped sparking. Found no power to the unit. Power restored to the outlet and the unit is working properly. Customer has one cracked valve knob. Ordering knob to be shipped directly to the customer.; ordrng 1 W11204451 (knob)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 08/02/2023
"leak coming from supply hose connection at water valve. removed, reinstalled, tightened all hoses. tested, no longer leaking."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Virginia Beach, VA 23456
Branden R.
Job Details: 08/02/2023
"cx complaint unit not turning on , checked unit and found unit and found unit doa . reset unit and go into test mode found unit dont have mod or ser stored to unit . asked cx if we are the only ones who serviced unit and i was advised another company has been out 3 times for unit after out first visit . called WP and was advised unit dont have program anymore and will be not be able to be repaired. left file number with cx and advised they reach out to warrenty company ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Manakin-Sabot, VA 23103
Joseph D.
Job Details: 08/02/2023
Replace failed freezer LED and unit now illuminating properly no other issues detected; ordrng 1 W11483116 (Led dj vs)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Williamsburg, VA 23185
Carl A.
Job Details: 08/02/2023
"cx complaint of unit not working checked unit find the follwoing error code F3E3,F9E1,F3E2,F7E4, found the lid lock to be broken,also found clips missing,pressure sensor reaing out of range ordering parts needed for repairs; ordrng 1 W11568984 (HARNS-WIRE) and 2 WP8312709 (clip)s and 1 W11614514 (Appliance Control Unit (acu)) and 1 W11394572 (Door Latch) and 1 W11614515 (Valve, Water Inlet)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Aberdeen, MD 21001
Neil H.
Job Details: 08/02/2023
"REMOVED THE FC BACK WALL OF THE FC FROST PATTERN STARTED BUT WASN'T FULL IT WOULD BE ENOUGH TO KEEP FC COLD IN THE AREA BUT AIR GOING THROUGH RC AIR TOWER TOOK IT APART NOTHING IN THE TOWER BLOCKING AND THE DAMPER IS OPEN COLD AND GETTING COLDER AFTER WAITING TIME BUT NOT MAINTAINING S.S. NEEDED BACK OUT TO CHECK UNIT S.S. AGAIN WHEN POSSIBLY A PROBLEM THAT CAN'T BE REPAIRED; ordrng 1 W11625643 ( Assembly, Evaporator (also Order The Following Lokring Parts)) and 1 W11580057 (COMPRESSOR), used 3 (3COUNT S.S.) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near West, VA 23140
Orbie
Job Details: 08/02/2023
"cx complaint unit needs knob. verified complaint. replaced knob, unit working as designed."
We serviced a
KITCHENAID HOOD
Model KVWB606DSS2
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 08/02/2023
"had wrong version in system when parts ordered, wrong control. ordering control, after replacing UI with customers part, which did not fix issue. unit is getting 120vac into control; ordrng 1 W11293971 (cntrl-elec)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Westminster, MD 21157
Brian R.
Job Details: 08/02/2023
came out to replace parts and she said no issues with 3 after repair and cleaning and adjusting ribon as well as no sound but didnt use unit much. replaced parts and adjusted and checked over unit. baked on convect to 400 so fan would run and never heard any sounds and temps in range.advised to use unit as well asunit needs to break in so some noises might be normal as home and unit are new. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Washington, DC 20002
Samuel R.
Job Details: 08/02/2023
"cx complaint unit is not making ice and light wont come off.inspected unit and found door to have a indent causing to not make contact with switch.put padding so it will make contact.found ice maker to work properly, unit is now good and working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Westminster, MD 21157
Brian R.
Job Details: 08/02/2023
replaced parts ordered and tested and checked unit as well as straightened vent pit out as well to open as air was restricted as well. unit check. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Hampstead, MD 21074
Brian R.
Job Details: 08/02/2023
came out and replaced door. put new door on and everthing and not until last piece of plastic taken off there was a dent. older lady and she said she couldnt take door out to check before we came out. left that door on to correct iccues and will reorder another door. she will call when she gets doo. will also need to pick this door up.; ordrng 1 W11551458 (Freezer Door Re Order)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Falmouth, VA 22405
Robert W.
Job Details: 08/02/2023
"Cx Complaint is the RC door is clicking. Inspected unti and found the RC door is making a clickig noise when opened looking at hinge when opened hinge is popping. Ordering Hinge, Hinge pin and cam; ordrng 1 WP67006642 (Hinge pin) and 1 12607103AP (Hinge) and 1 WP12028505AP (Cam)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Hampstead, MD 21074
Brian R.
Job Details: 08/02/2023
cx has multiple issues with unit and running and times and filling and so on.units O-O-W and he knows. found codes F0E3 Over Load F8E1 Long Fill F2E1 UI Stuck Button. tested and checked unit. started a rapid wash to see how unit runs. unit fills slow but runs and shifts and drains well. went over unit and quote with cx to replace control and valve. cx said order parts and he wante to pay in full. office will schedule.; ordrng 1 W11429620 (Control 222.14) and 1 W11165546 (Water Inlet Valve 69.53)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MSS00
Near Charlottesville, VA 22902
Kyle A.
Job Details: 08/02/2023
Cx complaint of icemaker leaking. Did confirm icemaker not mounted right. Reseated icemaker and unit is now as designed.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hagerstown, MD 21742
Ken M.
Job Details: 08/02/2023
Customer complaint is that the unit stopped heating. Element and thermostats tested good. Checked power to the unit and found only 42VAc on L2. Customer needs an electrician.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Louisa, VA 23093
Kyle A.
Job Details: 08/02/2023
Cx complaint of unit rattling. Did confirm and found condenser hitting the case. Adjusted condenser and unit is now as designed.
We serviced a
WHIRLPOOL OVEN
Model IBS350PYB01
Near Alexandria, VA 22310
Jason A.
Job Details: 08/02/2023
CX complaint WALL OVEN IKEA door locked. Found thermal fuse open. Measured good voltages at terminal block.. No voltage from hi limit. CX changed their mind last minute not to repair. Left parts in order list if CX calls back. See TY card > JJ; ordrng 1 WP9759243 (HI LIMIT $45.70 ) and 1 W10625528 (Thermal fuse update $162.67)
We serviced a
MAYTAG DRYER
Model med4500mw0
Near Upper Marlboro, MD 20774
Leon
Job Details: 08/02/2023
cx complaint dryer sparking when in use. confirmed issue found burn marks on side panel between washer and dryer. checked outlet and terminal block and got 240v. checked for element grounding and it was not. while moving machine back into its place the water hose connected to the wall and it sparked. immediately stopped touching machine and called whirlpool to document. instructed us to check for resistance between outlet and water and got a reading. customer will need an electrician
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near La Plata, MD 20646
Shane B.
Job Details: 08/02/2023
control board was shipped to cx and when i opened the box i found it broken into 3 pieces. installed door switches and restored power. tested unit sevearl times and it worked properly. unit is working as desinged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22406
Robert W.
Job Details: 08/02/2023
CX Complaint is the display wasnt working. pulled the UI and found loose connection. Unit is working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KBS0
Near Clarksville, MD 21029
Robert L.
Job Details: 08/02/2023
"upon arrival opened sump to find factory clamped hose not attached , cx prefered new part, reordering sump assembly ........ cx was having old floor ripped up and new installed starting today she will schedule when done, will need protective devices on return; ordrng 1 w11416362 (sump assy)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Frederick, MD 21701
Ricardo S.
Job Details: 08/02/2023
"Cx complains that the unit not drying propelry, inspected unit, ran test mode, found an error code 7-1 heater circuit problem, connection cks ok, the water temp at the sink read 121 and inside the dw 117.. the client need to run the hot water at the sink first before running the dishwasher .. heater circuit works fine"
We serviced a
MAYTAG WASHER
Model MVW6230HC3
Near Aberdeen, MD 21001
Neil H.
Job Details: 08/02/2023
SET UNIT BACK TO ENGLISH FOR CX UNIT TESTED GOOD
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW1
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 08/02/2023
replaced control and latch then tested in diag cycle and unit went through just fine. unit is good to go
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Edgewood, MD 21040
Neil H.
Job Details: 08/02/2023
CX COMPLAINT DRYER NOT HEATING FOUND CYCLING THERMOSTAT BLOWN $262.73 PAID IN FULL CX WILLING IF SOONER APPT. ALSO; ordrng 1 WP3387134 (Whirlpool Dryer Cycling Thermostat)