We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Selbyville, DE 19975
Michael E.
Job Details: 06/14/2022
CX complaint: no ice in FC IM. Tested and verified complaint. I found the IM was switched off and door handle loose. Corrected IM and tightened handle. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW02
Near Norfolk, VA 23504
Carl A.
Job Details: 06/14/2022
"cx complaint of unit not draining checked unit to find the following error code F9E1,tested unit to find debries in drain pump removed object tested and calibrated unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD602ESS01
Near Potomac, MD 20854
Roberto I.
Job Details: 06/14/2022
"CX complaint water dispensed has bad taste.Tasted water using a clean glass and the water seemwd to be ok to me. Inspected water reservoir, found it clean. Called tech line, spoke to Robert ( 7733877423), he advised to replaced the braided water supply line with a pex one per sp w10535152. Advised cx that the water supply line replacement cannot be covered by the warranty, and also advised cx that this part replacement will help with the water taste but I cannot guarantee 100% satisfaction since water taste is related to the personal taste. The cx wants to ask a plumber to replace the water line with a pex one."
We serviced a
WHIRLPOOL DISHWASHER
Model GU2300XTSQ0
Near Hanover, PA 17331
Sal R.
Job Details: 06/14/2022
I was able to access and replace parts. I then tested unit and unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Indian Head, MD 20640
Robert A.
Job Details: 06/14/2022
Cx canceled the appt at the door. I did not diagnose the unit.
We serviced a
MAYTAG WASHER
Model MVWC200BW0
Near Waynesboro, PA 17268
Andrew S.
Job Details: 06/14/2022
Per previous tech I attempted to replace the spin basket and gear case. However I found that the spin basket did not come with the drive block or spanner nut. I am ordering the parts. I was able to schedule the return visit for Wednesday 6/16 with AM prefence.; ordrng 1 WP21366 (Spanner Nut) and 1 WP389140 (Drive Block)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Winchester, VA 22601
Ezra M.
Job Details: 06/14/2022
"verified purchase date and epp purchased. advised cust to contact Lowe's for the extended warranty information and number to call. unit lid is locking and unlocking, even in diag mode lock activation. unit storing f5e3, f2e1, f5e1 lid switch fault. will need lid latch and control; ordrng 1 W11307244 (latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Kents Store, VA 23084
Eric F.
Job Details: 06/14/2022
"tested ice maker before installation, found ice maker leaking water from underneath during fill, either over filling mold or cracked mold in ice maker. Ordering ice maker, will use other parts on return visit.; ordrng 1 W11578780 (ice maker)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HB0
Near Chesapeake, VA 23321
Anthony D.
Job Details: 06/14/2022
cx complaint unit sparking tested unit unable to replicate problem noticed rack was not level checked rack hooks found right rear hook cracked and slight evidence of thermal event causing rack to sit unlevel ordering hook to resolve issue; ordrng 1 W10840795 (hook)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Burke, VA 22015
Demonte S.
Job Details: 06/14/2022
Inspected the unit. Found that the cx is saying that they got a letter saying there is a Service Pointer on the Dishwasher. Checked the Heating Element. Heater Element has the Gold Heater Bushing. Installed the Heating Element. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Richmond, VA 23231
Jason T.
Job Details: 06/14/2022
"Cx complaint, not cooling-freezing properly, ran factory diagnostic test, found control relay not cycling defrost properly, verified vac voltages. Installed pre-i'd control, verified proper air flow, cooling-freezing...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Bryans Road, MD 20616
Robert A.
Job Details: 06/14/2022
Cx complaint that the unit is tripping the breaker. I inspected the unit to confirm the complaint. I found the unit is running fine at the moment. I did notice the wall receptacle is shared with the home security system. The amp draw from the unit is only 1.1 amps with the amp clamp. The unit needs to be on a dedicated circuit to prevent the breaker from tripping. The unit is working as designed. I called WP techline to document the issue.sr7733878114
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Chantilly, VA 20151
Christian C.
Job Details: 06/14/2022
Installed heating element per special project. Tested unit. No errors and no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stone Ridge, VA 20105
Richard B.
Job Details: 06/14/2022
"CX complant Things freezing in fresh food compartment, Inspected unit and temp in fresh food compartment was set to 40 but actual was around 33 , Found damper stuck open. Changed damper , set temp to 35 and damper opened . Set temp to 4o again and damper closed Advised CX to adjust temp 1 degree a day if lowering or raising, All thermisters pass tests in daiagnostics. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Martinsburg, WV 25401
Danny R.
Job Details: 06/14/2022
the key bnox came damaged and dented ket is bad also this isnt all parts needed cx has no keys to unit so change boc abd control box will be needed; ordrng 1 W11190039 (box) and 1 WPW10114740 (lock ket set for top) and 1 W11283272 (door)
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Vienna, VA 22180
Jason A.
Job Details: 06/14/2022
CX complaint COOKTOP doesnt work. CX just bought unit in May this year. Got POP - Job created 6th > JJ; ordrng 1 W11379294 (burner cap set)
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Chestertown, MD 21620
Alexander W.
Job Details: 06/14/2022
CX stated unit not cooling inspected tested and verified cx complaint. Foiund compressor is getting .38 amp draw and frost pattern is only coming up two rows after unit was in defrost. ordering evap drier coupler lock ring kit and returning with thermistor just in case. cannot resched at this time due to SO parts.; ordrng 1 W11546692 (evap) and 1 W11109499 (drier) and 1 W11506635 (coupler) and 1 LOCKRING (LOCKRING)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMBW00
Near Montclair, VA 22025
Robert W.
Job Details: 06/14/2022
CX Complaint is the unit isnt making ice. Inspected unit and found the IM is getting is getting good power but not filling ohm out valve and found valve misreading causing unit not to make ice. Ordering valve; ordrng 1 WPW10498976 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Washington, DC 20002
Mitchell H.
Job Details: 06/14/2022
cx compaint unit is not working at all. found wash motor not running. installed both spray arms and sump assem. unit is now working good no leaks. draining good and job completed.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Newark, DE 19711
Taylor F.
Job Details: 06/14/2022
Cx complaint is unit not drying properly. Tested insepcted and verified complaint. Found the vent to be full of water. Emptied water from vent. Cx has to seal the vent properly to stop water from getting in. Tested unit and unit is working as designed. jis complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Centreville, MD 21617
Jonathon C.
Job Details: 06/14/2022
"cx complaint, loud noise from fridge. tested unit, verified complaint. found rattling coming from the cardboard under unit rattling against chassis. also adjusted sound deadening on condenser lines. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Richmond, VA 23225
Chris B.
Job Details: 06/14/2022
cx denied service
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Milton, DE 19968
Frederick R.
Job Details: 06/14/2022
"CX complaint is dryer making loud noise. Inspected/tested and verified complaint. FOund dryer has been not treated very nice. Lots of change, debris has damaged the belt and drum bearing. Quoted CX cost for repair and they immediately declined to have it repaired.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2SHTXTT01
Near Lancaster, PA 17601
Marc M.
Job Details: 06/14/2022
cx complaint unit not cooling properly in rc. inspected unti and found that as of today the unit is now cooling as normal in both compartments. inspected unit and found residual frost and ice on the evap the appeared as tho it were from a door ajar or even a possible defrost failure that has since remedied. the unit today has defrosted the majority of the frost and ice and the evap fan can effectively transfer air to the rc. explianed issue to cx but did not reccomend any parts at this time since the unit is working and any failures would be intermitent and speculative. collected only for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Williamsburg, VA 23188
Jason T.
Job Details: 06/14/2022
"Cx complaint, no ice production, found icemaker stuck in harvest mode, verified vac voltages. Repair estimate total : Service call paid on 6-6-22 installed pre-i'd icemaker, verified icemaker fill-harvest...working as designed. (Paid in full check # 1013)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW07
Near Woodlawn, MD 20737
Israel R.
Job Details: 06/14/2022
"Customer complaint unit light is not truning on. I tested the unit and the light is not getting 120. I tested the door switch and is not working. Installed new switch. Tested uni tis now turning light on. Unit is back to normal operations.; ordrng 1 W11384469 (Door switch), used 1 W11384469 (Switch) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C6XYY04
Near Richmond, VA 23238
Eric F.
Job Details: 06/14/2022
"Confirmed cx complaint unit not cooling properly, compressor running hot. Cx has sealed system leak, quoted cx for repair, cx states kitchenaid offered him a parts concession. Instructed cx to have concession properly dispatched. Requesting 3 count labor for return visit. CX paid 120 diagnostic.; ordrng 1 WPW10466675 (compressor) and 1 WPW10643261 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 3countjob (compressor + 1 component)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Glen Burnie, MD 21060
Kevin P.
Job Details: 06/14/2022
"unit is in warranty purchased 6/9/21 per receipt and called in for service 6/9/22. cx complaint unit not functioning properly, founf shifter error code and unit not agitating properly, installed and tested new shifter. unit tests good, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Herndon, VA 20171
Christian C.
Job Details: 06/14/2022
Installed adjuster kit. Tested rack. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Goldsboro, PA 17319
Bernard M.
Job Details: 06/14/2022
"Cx complaint unit leaks. Ran unit on normal cycle and found water leaking from underneath unit. Removed front panel and found the vent assembly disconnected. The vent on door panel wasn't securing to the panel. Removed vent and checked gasket, placed vent on and locked it in place. Ran cycle and found no leaks. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Germantown, MD 20876
Ricardo S.
Job Details: 06/14/2022
"Replaced parts, i ran diagnostic test, hot/cold valve working ok, also the fast speed spin.."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GS0
Near McLean, VA 22101
David J.
Job Details: 06/14/2022
Cx complaint water leak. Replaced sump assembly and drain pump. Did not replace control and drain line. Not needed. Unit is now working as intended.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Newport News, VA 23602
Lucas R.
Job Details: 06/14/2022
"cx complaint unit leaking from door, checked good, no error codes at this time, found lak from lower door seal screw, tightened screw, leveled unit, tested, unit working as designed."
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Manassas, VA 20110
Demonte S.
Job Details: 06/14/2022
Inspected the unit. Found that the cx is saying that the Dishes are not Drying. Ran Service Diagnostics on the unit. Error codes are F7E1 = No Heat. Checked the Heater Element. Found that the right Heater Element Harness is t plugged in. Plugged in the Heater Element Harness. Ran Service Test. Heater Element is Heating. Cleared all Error Codes. Unit is working as Designed.
We serviced a
WHIRLPOOL DRYER
Model WTW4816FW2
Near Pasadena, MD 21122
Kevin P.
Job Details: 06/14/2022
"unit is in warranty. cx complaint unit not advancing past rinse to spin out, found cold valve is completely jammed with sediment not allowing water through a nd unit has 8-1 long fill error. i explained to cx previously that she would need to put something inline in the hose to screen out sediment and she didnt. charging cx for new valve assembly, tax and shipping 107.07 total collected by cc. 100 @ trbls; ordrng 1 W11210459 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Carlisle, PA 17013
Fred G.
Job Details: 06/14/2022
cx complaint unit is leaking fron underneath. inspected unit and entered into daig and found 0 error codes. ran a auto test and unit finished and i started to notice water coming out of the front. looked behind unit to find puddle under the drain hose. lifted hose to find a pin hole in it. replaced drain hose with van stock (W11244231). tested unit. unit now checks good.; used 1 W11244231 (drain hose) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Bowie, MD 20715
Dustin F.
Job Details: 06/14/2022
CX complaint upper rack was wobbling and broke. CX ordered rack adjustment assembly.DF installed ordered parts and tested. working as intended. Charged CX 165.00 via card for service call and labor.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Lewes, DE 19958
Frederick R.
Job Details: 06/14/2022
Replaced heater element per special project s17304. Tested unit after repair and it is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near York Haven, PA 17370
Bernard M.
Job Details: 06/14/2022
"Cx complaint unit's not cooliong in RC section. Inspected unit and found no air coming into RC. Accessed FC and found evap cover to be covered in frost. Unit thermistor failed. Evap fan runnning as designed. Ordering parts, once parts are in contact cx to reschedule;"
We serviced a
WHIRLPOOL DRYER
Model MED7000XW0
Near Vienna, VA 22182
Jason A.
Job Details: 06/14/2022
CX complaint DRYER doesnt run. Found idler pulley locked up & has a groove cut into plastic. Tension sw is not engaged. Replaced pulley & ran test cycle. Drum spins & dryer heats. Advised CX have vents cleaned > JJ; ordrng 1 W10837240 (idler pulley)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Elkton, MD 21921
Alexander W.
Job Details: 06/14/2022
"cx stated unit not heating tested inspected and verified cx complaint found unit had 2 error codes F2E2 &F2E1 which have to do with the HMI, found heater defective ordering HMI heater thermostat and TCO kit. cannot resched at this time due to SO parts; ordrng 1 W11419056 (fascia) and 1 WP3387747 (heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Lancaster, PA 17601
Justin L.
Job Details: 06/14/2022
"cx complaint unit not drying dishes and had dishes inside of unit to show they were still wet. found rinseaid dispenser full. entered diagnostic mode and found no saved error codes. ran through cycle and found unit to fill, pump, drain, but never dispense rinseaid inspite of it being on or activating heater. Unit will need control to correct issue and once in office will need to contact cx and set return visit; ordrng 1 W11506012 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ0
Near Sykesville, MD 21784
Drew B.
Job Details: 06/14/2022
cx complaint that unit orginally had issues with the ice produxtion and when arrived found upper 50s in the rc section and the freezer still had some things frozen but could tell its not the right state temp wise. when checking the unit i foudn frost occuring on the evap wall on the fc rear cauing defrosting issues causing wet/ little ice prodcution as well.. will need the thermistor anf found stahled ewvap fan motor in stock schd for tomorrow; ordrng 1 WPW10384183 (thermistor 100@trb) and 1 WP2163777 (fan blade 6@trb) and 1 WPW10464673 (evap motor 15@trb)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Burke, VA 22015
Demonte S.
Job Details: 06/14/2022
Inspected the unit. Found that the cx is saying that the Dishwasher will start. Ran Service Diagnostics on the unit. Error Codes are F4E3 = Motor will not run. I then checked the power to the Motor I'm getting 121.0 Volts. Unit will need the Sump Motor. ( Any questions please check Sd Pictures.) ; ordrng 1 W11085683 (Whirlpool Dishwasher Pump & Motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS03
Near Middletown, MD 21769
Brian R.
Job Details: 06/14/2022
replaced parts ordered and rest and checked unit. advised cx to give unit a few cycles and see how it does and call back if needed. job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Martinsburg, WV 25403
Danny R.
Job Details: 06/14/2022
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Westminster, MD 21157
Drew B.
Job Details: 06/14/2022
cx complaint that unit is frosting in the fridge causing cooling issues in the rc section. i found the unit to have door closing issues in freezer causing the frost to restrict airflow in the rc section. will need the following parts schd for the 21st; ordrng 1 WPW10397636 (slide l 25@trb) and 1 WPW10397635 (slide35@ right)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS00
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/14/2022
"Cx complaint, no freezer led lights, top left fridge led flickers, per Technical Service Pointer # W11606409 repair covered under S-Code S84638. Ordering 12 led module to complete the repair, advised cx parts on factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 12 W11484836 (Led module)s"
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPS01
Near Annapolis, MD 21409
Kevin P.
Job Details: 06/14/2022
"unit is in warranty per receipt p.o.p saved to quik pics. cx complaint unit not making ice, found unit running but not circulating any water and no water in resevoir. turned unit off and removed filter then turned unit back on and it filled and made a thich sheet of ice. unit tests good, cx needs to replace the filter, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Louisa, VA 23093
Eric F.
Job Details: 06/14/2022
"Confirmed cx complaint unit not advancing cycles. Found unit caught in drain cycle with no water in it. Pressure switch not operating properly, ordering pressure switch. Cx under warranty, RV purchase date listed in pictured receipt.; ordrng 1 W11044866 (switch-wl)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chesapeake, VA 23323
Zachery R.
Job Details: 06/14/2022
"replaced sump and heater, ran auto test cycle, no signs of any leaks. no faults. unit working as designed. left old parts with cx."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Conestoga, PA 17516
Justin L.
Job Details: 06/14/2022
cx complaint of tapping noise. was able to access unit and found no saved codes. ran unit through diagnostic and found drain hose tapping back of unit secured and ran drain and spin. unit now operating as designed no further work needed
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Abingdon, MD 21009
Neil H.
Job Details: 06/14/2022
cx complaint unit making noise while washing replaced the gearcase and the clutch belt and actuator recalb. washer tested good.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Frederick, MD 21702
Brian R.
Job Details: 06/14/2022
cx compaint is with the RF burner and the flame being way to high and leaving black stuff on everything. all other burners check. tested and went over unit and home is propain and believe kit not installed right. will order new kit and adjust flames and check unit again. as soon as part is in office will schedule.; ordrng 1 W11436985 (LP Kit)
We serviced a
MAYTAG DRYER
Model MEDB835DW
Near Lititz, PA 17543
Marc M.
Job Details: 06/14/2022
cx complaint unit not power on. inpspetced unit and ofund PF error on screen. checked and found that the the terminal block is shorted at the incming L1. unit will need new terminal block and harness.; ordrng 1 279318 (terminal) and 1 279393 (screw) and 1 WP3397659 (block-term)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ0
Near Millville, DE 19967
Frederick R.
Job Details: 06/14/2022
CX complaint is metal rack sparks. Inspected/tested and verified complaint. Found rack sparking off liner and there are now spots on the liner that are bare. Spoke to TJ from WPTL (7733877667)Verified that rack should be removed when not heating multiple items and also gave me part number for touch up paint. Photos documented with WPTL for arch spots on liner. Cannot reschedule at this time due to availabilty of touch up paint.; ordrng 1 W10803366 (rack) and 1 8212605 (tuchup)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Baltimore, MD 21230
Shane M.
Job Details: 06/14/2022
cx complaint the unit leaving alot condensation built up in unit. put unit into test mode. no error codes. found unit working properly. found cx using heavy amount of detergents. advised to use way less. i also found cx not using rinseaid. unit working properly.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Vienna, VA 22181
Christian C.
Job Details: 06/14/2022
Cx complaint unit does not bake or broil. Inspected unit found no errors. Bake ignitor found open. Installed ignitor. Unit is now working on both bake and broil. Cx paid in full.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS2
Near Charlottesville, VA 22903
Kyle A.
Job Details: 06/14/2022
Installed cable and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Lancaster, PA 17601
Marc M.
Job Details: 06/14/2022
cx complaint unit not cooling. isnepcted unti and found loud buzzing from compressor when running. unit not developing frost pattern. found unit to have sealed system failure. unit will need parts and 3 count ss repair; ordrng 1 W11370574 (compressor) and 1 W11401413 (lokring 8/7) and 1 W11504420 (lokring coupler) and 1 W11368894 (condenser) and 1 W11504418 (lokring fitting) and 1 2174739 (tube) and 1 W11403094 (suction tube) and 1 W11368877 (evap) and 1 W11504449 (lokring 4/2) and 1 W11225184 (tube) and 1 W11490399 (drier) and 1 W11506623 (lokring 5/5) and 1 W11401409 (lokring 5/1.8)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Baltimore, MD 21239
Milton J.
Job Details: 06/14/2022
Complaint unit stopped making noise. Inspected and found speaker not putting any audio out. Unplugged to try and reset and also tested audio in service mode and still nothing. Unit needs new UI Panel. -MJrob; ordrng 1 W11478526 (UI Panel)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 06/14/2022
"cx complaint unit wont power on. inspected unit and found 122.9vac to control, but no light on control and the control is not responsive. wont enter into diag or anything."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Seaford, DE 19973
Michael E.
Job Details: 06/14/2022
CX complaint: broken door glass. Inspected unit and veroified complaint. I found the front door glass broken and documented in pics. No other damage found. Ordering door glass and nameplate. Cannot reschedule due to no one available on site to schedule with.; ordrng 1 W11176456 (glass-door) and 1 W11178521 (nameplate)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/14/2022
Cx complaint unit is not working properly inspected unit found pulley is squeaking also the wheels a wheel has a thumping spot ordering supports and pulley; ordrng 1 W10837240 (idler pulley) and 4 WPW10314173 (support)s
We serviced a
KITCHENAID WASHER
Model KDPE334GPS0
Near Lancaster, PA 17603
Marc M.
Job Details: 06/14/2022
cx complaint unit not cleaning dishes properly an dtub leaving behind residue. inspected and found that the sump assembly is not pumping duirng cycle. unit will need new sump. also found that the segment display on the front panel is disrupted and not illuminating the screen. unit will need new display lens.; ordrng 1 W11178672 (pump&motor) and 1 W10858705 (cover) and 1 W11481723 (display lens)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM01
Near Glen Allen, VA 23060
Eric F.
Job Details: 06/14/2022
"Confimed cx complaint unit not cooling. Found fridge and freezer at room temperature, compressor running hot. Checked unit with blue light, could not locate source of leak. Returning sealed system tech to make determination on repairability of unit. Ordering sealed system job, compressor and evap.; ordrng 1 W10507884 (compressor) and 1 WP2188823 (evaporator) and 1 3countjob (sealed system + 1 component) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ00
Near Lancaster, PA 17603
Justin L.
Job Details: 06/14/2022
Cx complaint unit keeps freezing up. was able to access unit and found heavy frost pattern on the evaporator with van running. ohmed out thermistor and found it reading 7F off. Unit went into defrost while testing Replaced thermistor and unit began cooling again developing frost pattern unit now checks good no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Catonsville, MD 21228
Robert L.
Job Details: 06/14/2022
"cx complaint intermitten ice production, small cubes, no cubes, on arrival found bin full, top half made by icemaker, at least 3 dumps, found mold full, t56 E0,f58 01 cold , bin switch and door switch passsed, FC 3 degrees 12 in chamber, ice box fan ok, excellent preesure to dispense and icemaker, possible temp or switch issue, cx to monitor temp and tape switch if problem returns, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Ashland, VA 23005
Thomas B.
Job Details: 06/14/2022
Cx complaint unit is not working properly inspected unit found the unit pedalistal is the issue one currently under washer is too small took quick pics one on dryer is correct however cx will need to contact store for proper size pedalistal
We serviced a
N/A N/A
Model KECC567RWW01
Near Mountville, PA 17554
Marc M.
Job Details: 06/14/2022
cx complaint unit will turn off the left front element while in mid cooking cycle. found failure within triple contact infintie switch that is over heating during cooking and causing the unit to disengage the relay and disrupt power.; ordrng 1 WP9763765 (switch-inf) and 1 WP8286187 (elmnt-surf)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Annandale, VA 22003
Carl R.
Job Details: 06/14/2022
"Heater Bushing W11537778 - SP W11540964 - Special Project S17304 - Parts and Labor. Removed unit from underneath the counter and removed lower rack and spray arm. Removed 2 plastic fasteners and original heater element. Replace the original heater element with a new heater element and 2 plastic fasteners. Tested unit for leaks, no leaks found . Put unit back underneath counter. And put lower rack and spray arm back in. Unit working properly."
We serviced a
WHIRLPOOL DRYER
Model GEW9200LW1
Near Annapolis, MD 21401
Kevin P.
Job Details: 06/14/2022
"cx complaint unit not heating, found element is open and thermostats are good. ordering element 335.82 total collected by check # 626; ordrng 1 WP3387747 (element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Charlottesville, VA 22911
Kyle A.
Job Details: 06/14/2022
Cx complaint of unit over cooling. Did confirm found baffle stuck. Also found in diagnostic some tests wont work and just show a blank screen. Ordering control and will need to return with pre id baffle.; ordrng 1 W11399844 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 06/14/2022
i was able to access unit and found the thermistor was not tight on the evap suction line. i was able to bend tab and use a zip tie to keep it in place. also used the tie downs to bring the evap tight to the back of the wall. used the new evap cover with some gaskets i had in van stock to tightly seal the evap in its housing. the drip pan itself was not warped and was straight. unit now checks good.; used 4 w11573592 (gasket) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 06/14/2022
"complaint is the unit not heating properly and settings changing by themselves. cx tried starting a bake cycle at 375 and when she hit start the temp changed to 370 the PRE. cx said sometimes it will stop heating and go back to showing the time and when she sets timer it asks for a temp again. when cycle started interior light also turned on. i tried entering diagnostics but broil 500 degrees kept popping up instead. terminal block is properly wired, supplying 240. no damge to board. restored power and tried setting time but keypad wont respond. unit will need new contorl board. schedule when part is availble.; ordrng 1 W11567368 (control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Burke, VA 22015
Demonte S.
Job Details: 06/14/2022
Inspected the unit. Found that the cx is saying that the Dishwasher is showing an error code. Checked the Console. I'm getting F6E1 flashing. Tried to run Service Diagnostics on the unit. Console is Non responsive. Installed the Console User Interface. Tested the unit. No Leaks. Cleared error code from unit. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Waterford, VA 20197
Ezra M.
Job Details: 06/14/2022
"installed gasket, verified good seal."
We serviced a
KITCHENAID MICROWAVE BLT IN
Model KMBP107EBS01
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 06/14/2022
"cx complaint is the unit displaying F2E0. tested unit and it does run and heat. checked for codes and found F2E0 keypad disconnected, F2E1 stuck key. cleared codes and pressed every button, they all worked. cx said erro only popped up once and it was after a power outage. i quoted cx for a new control panel and advised her to call back if the issue returns.; ordrng 1 W11101569 (panl-cntrl)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS
Near Mount Rainier, MD 20712
Israel R.
Job Details: 06/14/2022
heating element - sp w11540964 - special project s17304. Instaled new heater and tested. Unit is back to normal operartions.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Millsboro, DE 19966
Michael E.
Job Details: 06/14/2022
"CX complaint: lights out. Tested and verified complaint. I found the door switch was not operating the light. I replaced the switch, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB
Near Halethorpe, MD 21227
Emmanuel R.
Job Details: 06/14/2022
"Cs icemaker not making ice, i found the icemaker not cycling, replaced icemaker , icemaker cycles now but water valve is restricted not allowing good water flow, replaced water valve tested unit, unit is now working properly. advised customer to allow 24hr72hrs for icemaker to make good ice."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW0
Near Glen Allen, VA 23059
Eric F.
Job Details: 06/14/2022
"Confirmed cx complaint unit not washing properly. Found F0E5 error, found unit bottoming out on drain pan, drive assembley damaged, water leaking around gearcase. Quoted cx for gearcase, cx going to take 30 days to shop around. Requesting 2 count gearcae job on return visit if cx engages quote.; ordrng 1 WPW10006384 (drive belt) and 1 W11454734 (transmission) and 1 2countjob (gearcase job)"
We serviced a
WHIRLPOOL OVEN
Model WGE555SOBS00
Near Union Bridge, MD 21791
Brian R.
Job Details: 06/14/2022
replaced parts and tested and heated both ovens. both ovens now check. all burners on cooktop check as well. job complete.
We serviced a
WHIRLPOOL STACKABLE
Model WFC7500VW2
Near Washington, DC 20009
Samuel R.
Job Details: 06/14/2022
cx complaint unit is no0t working.inspected unti and found unit to have lots of suds.advised cx rto rn a clean wash cycle and use low dose of soap.no error codes
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Bryans Road, MD 20616
Robert A.
Job Details: 06/14/2022
"Cx complaint that ice is still getting stuck in the chute door. I inspected the unit and confirmed the complaint. I called WP techline before and they recommended slowly removing the cup to allow all ice to fall before the ice chute door closes but that does not work. I thoroughly explained the situation to the cx, they will call the WP to discuss a solution. I called WP again to document the situation. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near The Plains, VA 20198
Daniel J.
Job Details: 06/14/2022
installed new hinge and also lid started cycle confirmed locking and adding water checked faults
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Gainesville, VA 20155
Daniel J.
Job Details: 06/14/2022
customer complaint unitn not starting cycles but powering eer after pressing start checked fault f0 e5 for over load and a f5 e2 for latch tested found door nor locking in to latch gave customer qoute and installed and testd unit no-w locks and starts cycles deleted faults from history
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Elkridge, MD 21075
Emmanuel R.
Job Details: 06/14/2022
"Cs racks in the unit rolls foward when they try to us it, I inspected unit and found it out of level , leaning forward alot. I adjusted the feet and tried to level it as much as possible. Advised customer the counter is too shallow so i cant push unit all they way back so i can secure it with anchoring screw and the sub floor is too low ,feet on the unit are extended all they way. Cs will be calling a carpenter to resolved bad fitment."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Baltimore, MD 21211
Shane M.
Job Details: 06/14/2022
"cx complaint the unit isnt powering on. found unit with no power. 120v at outlet, 120v powerboard found OL fuse. replace fuse from vanstock. unit powered on. went to start unit at 1:00. fuse popped right away. replace fuse again but unplugged brown wire at relay on board. unit working & not shutting off. ordering ALL hot side of unit.; ordrng 1 W10818686 (magatron) and 1 W11256462 (diode) and 1 W10850446 (capacitor) and 1 W11540981 (transformer), used 2 W10138793 (fuse) from stock"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Dover, PA 17315
Bernard M.
Job Details: 06/14/2022
"Cx complaint unit doesn't heat nor shuts off. Inspected unit and continuity at all components behind back panel. Removed terminal cover and found the unit experienced thermal event. The power cord had been damaged and split in half along with the harness. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 WPW10450286 (harness) and 1 WP3397659 (terminal block) and 1 279318 (wire set) and 1 PT220L (power cord) and 1 W10857612 (timer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Montgomery Village, MD 20886
Ricardo S.
Job Details: 06/14/2022
"Cx complains about a water leak from dispenser, inspected unit, the ice door not closing properly, the ice begins to melt .. water tube cks ok, unit needs; ordrng 1 w11397167 (retainer) and 1 w11423782 (door-ice)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Vienna, VA 22180
Carl R.
Job Details: 06/14/2022
Cxvwants what came with the dispenser. Gray Payless nit black. Ordering dispenser with gray paddle. ; ordrng 1 W11423781
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Virginia Beach, VA 23454
Carl A.
Job Details: 06/14/2022
cx complaint of unit grinding checked unit to find that gear case grinding called techline spoke with Kirt was advise to not move forward with repairs as unit needs to be researched as to why it is marked as filed scrap 7733883294
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Wilmington Manor, DE 19720
Taylor F.
Job Details: 06/14/2022
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the fill tube to be frozen over as well as the troft for the IM. Valve had a slow drip causing it to freeze over. Thawed fill tube and replaced dual valve. Tested unit and unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Front Royal, VA 22630
Ezra M.
Job Details: 06/14/2022
"unit unresponsive. drain pump running. held start button to cancel cycle. checked errors, unit storing f0e5, cleared errors. ran diag cycle. completed normally with no errors."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Bear, DE 19701
Taylor F.
Job Details: 06/14/2022
Lowes picked up unit this morning. Unit is not on site.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 06/14/2022
"The customer complains that the panel does not respond for 2 weeks, but the customer called the manufacturer and they updated the software.now the panel working fine"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Elkton, MD 21921
Alexander W.
Job Details: 06/14/2022
CX stated unit will not turn on at all tested inspected and verified cx complaint found HMI and control defective replaced HMI and tried to get info from old control and HMI never synced reordering HMI left both controls there for new UI install reordering fascia cannot resched due to SO part; ordrng 1 W11478519 (Fascia)
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Fairfax, VA 22032
Carl R.
Job Details: 06/14/2022
"Pulled unit from wall, tilted unit back, removed cover, motor, splutch harness. Removed gear case. Removed plastic cover and bolt. USE SPANNER WRENCH TO REMOVE SPANNER NUT. INSTALLED NEW GEAR CASE SPLUTCH KIT BELT, BOLT AND WASHER. CKEARED CODES. UNIT PRODUCED A F7E1 CODE. NEEDS ACU. ; ordrng 1 W11519742 (Acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Bear, DE 19701
Taylor F.
Job Details: 06/14/2022
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM to be defective. Replaced IM from pre ID. Called parts warehouse. Tested unit and unit is working as designed. Job is complete.