"cx complaint unit not working. checked unit. test 1 solid, test 2 solid, test 3 solid, test 4 unit filled. recirc pump running in test 6. drain pump working in test 7. test 8 unit never got to blinking. test 9 hot gas valve blinking. unit not making ice after running in regular for 20 min. bin thermistor test 2.88kohm at room temp. 6.6kohm in ice water. ordering all parts needed for repair. advised cx we would call them when parts come in.; ordrng 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor) and 1 W10843121 (filter dryer) and 1 WP2313624 (condenser) and 1 W11539855 (drain pump) and 1 W11126268 (harns-pump) and 1 w11506635 (process tube) and 1 WPW10534030 (valve-gas) and 1 WPW10511923 (thermistor)"

Cx complained of a fallen element. Installed new clip and the unit shall work as designed. Job complete

"cx complaint unit has dent in door. verified complaint. ordering door to complete repair. advised cx door will be shipped directly to them and to verify condition of box/door when it arrives, also after it arrives to call us to reschedule.; ordrng 1 W11435333 (door)"

Confirmed cx complaint unit diffuser making loud grinding noise. Ordering diffuser.; ordrng 1 W11236851 (diffuser)

"cx complaint of unit not holding temp,checked unit to find no error codes at this time,turned unit on to take readings,using thermal couple stuck coupler in to find unit would not climb pass 312, called techline spoke to Chris was advise that we need to pull unit out and checked to see that the bake elements are recving 240 under load ,if not may need wire harness ordering to have ready to get problem resolved will need 2 techs after checked done will need to call techline back; ordrng 1 W11245674 (Harness, Main)"

Cx complaint unit is not working properly inspected unit removed and replaced fan motor wire harness and thermostat tested and inspected for proper use unit now functions Normally

cx complaint tht unit is not coolign well and after repliugging found to be functional but the ice was starting to form again found faulty out of ranghe thermistor replaced and collected fully unit appears to be good.

"CX complaint icemaker don't work. checked temps on arrival Fc12* RC38* icebox 24* Both evap fans and icebox fan running checked airflow individually, Ran test 56, no errors, harvesting ok.fill up on test 45 went to FC evap & found a frost ball on rh side corner of evap test unit on test4 3 way valve switching from RC to FC issue with sealed system 2 COUNTS JOB SEALED SYS TECH ONLY; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 w11506635 (process stub) and 1 876765 (TUBING kit)"

cx complaint unit is leaking.inspected unit and could confirm.found ice maker line to be broken.unit needs a new ice mkaer line cx pif.WPW10664271; ordrng 1 WPW10664271 (water line)

"cx complaint unit not making ice , checked unit and found ice maker running as designed just no water being put into ice maker . tested filter housing and it checked good found bad dual valve on unit not allowing water into ice maker was going to replace with pre id valve and found blue part that holds water line in broken off sitting in bag . took pic on part and sending back while ordering a new one .; ordrng 1 w11482383 (valve)"

replaced the parts. tested operation. unit is running as designed. no leaks present.

washer giving error f8 e1 enter fault history confirmed error ran diag low flow on hot and cold removed hoses to replace valve found valve sent different than on unit model on work oroder not natching model on unit sn same ordering correct valve; ordrng 1 W11165546 (valves)

"cx complaint both oven where heating after using upper display was blank until they opened the upper oven door display came on by itself and showing both oven heating and nobody pressed any buttons on console to activate unit so new console needed also to get unit to shut off breaker needed to be reset new console needed; ordrng 1 W11600355 (Assembly, Control Panel (includes Overlay) (stainless))"

Unit speaker in fascia failed.. unit needs new fascia assembly ..; ordrng 1 W11413567 (fascia assembly)

"cx complaint no ice being dispensed. checked unit. come to find clump of ice blocking ice chute not allwoing ice to be dispensed. removed all ice from bin, then dumped good ice back into bin. tested, unit working as designed."

"cx complaint: unit still building up frost top center of FC. inspected unit, confirmed complaint. noticed Evap fan struggling to run making a low purring noise. pulled evap cover andfound partial frost pattern and excessive moistur from evap fan blowing out moist wet air from evap. put unit into test and confirmed for 5 min unit has partial frost pattern. Contacted JJ and RL and confirmed possible SS issue. Ordering Evap motor, compressor,uv drier, couplers, evap,nitrogen,; ordrng 1 W11578030 (evap motor) and 1 W11574734 (compressor) and 2 W11504431 (coupler(compressor))s and 2 W11504415 (coupler ( compressor))s and 2 W11506621 (coupler(compressor))s and 1 W11506635 (access valve ( compressor)) and 1 W11109499 (drier) and 2 W11504445 (coupler ( drier))s and 2 W11504447 (coupler (drier))s and 1 W11598434 (FC evap) and 2 W11506620 (coupler(fc evap))s and 2 W11504450 (coupler (FC evap))s and 1 nitrogen (nitrogen)"

"cx complaint unit vibrating and making high pitch squeel. checked unit, come to find unit is not installed on correct pedestal. advised cx unit needs to be installed properly. also come to find defective stator making high pitched noise. ordering stator and rotor to complete repair.; ordrng 1 W11354541 (stator) and 1 W11314361 (rotor)"

"CX complaint: LF burner keeps clicking after lighting. Inspected unit, confirmed Complaint. Checked burner caps and heads. all are clean. then checked orphas and made sure it was clear. also checked the igniter and that also is seated great. Found SP:W10540279 where unit needs LF and RF Big burners needing to be replaced. Quoted CX for replacing them both. he wants to try and repair himself. collected for second unit svc fee. saved quote"

cx complaint dispenser hard to close. confirmed complaint. replaced dispenser and tested unit working as designed

"unit had a failed strike repleced with van staock checko ok; ordrng 1 W11457841 (door strike) and 1 drvs (dr vs), used 1 w11457841 (strike door) from stock"

replaced unit powrs on and heats checks good

"replaced drain pan, water tube, and heater, tested, unit working as designed. advised cx to monitor unit for next 24-48"

"CX complant. ICE MAKER NOT WORKING. prior diag found unit needs divider , yoke ice maker , auger and air baffell. Installed all parts reassembling using as many existing parts left . Still need a single washer to complete install on motor shaft. Auger on site. Missing auger shaft washer. Further work needed. RB; ordrng 1 w1138860 (washer)"

"cx complaint unit not putting out water , checed unit and found small batch of ice , went over unit and found filter housing will need to be replace . i would do both valves with filter housing just to be sure everything has been opted out for unit . ordering filter housing and will use valve on return advised cx to have a new filter for unit sense they are still using one that came with unit . cx agreed; ordrng 1 W11482384 (filter housing)"

Cx complaint is that the unit is not heating as hot as it should and it is also making a noise. Upon arrival I was unable to replicate the noise. i then tested the exhaust temps for High Medium and low. I found that High averaged 139. Med 135.4 and low 140.5. I found that the temps are all around the same. I found that the temp selector is not functioning. I Quoted the cx for the cost of the repair. Cx will think about the repair and contact us.

replaced part.. unit tested ok

Was able to access unit and swap door. Unit now checks good no further work needed

Replaced part.. unit tested with cx and washer works fine

cx complaint unit thumping. checked unit to find unit does not have coorect pedestal. advised cx that unit needs to be instaled properly.

checked the unit and found both areas too warm. found the evap completely covered in ice. removed ice and found a loose connection at the heater. replaced heater and control. found thermistor out fo range. replaced all parts and put the unit back togheter. tested a manual defrost and unit is turning on the new heater. unit is running as designed.

cx says the unit stopped making ice for a time but now has startedup again. found test 1-3 pass. the unit might have had a problem with defrost in the passed but the evaporator is clear now. the unit is heating with the defrost element. the evaporator fan is blowing good. the ice maker cannot get a valid reading in diagnostics. the ice maker cannot find home in fill. the unit needs the ice maker and control; ordrng 1 W10873791 (icemaker) and 1 W11566891 (control)

"called tech line found unit has low water presssure making ice small and getting stuck cx removed filter they have a ro system and now water is good unit passed all diag test with wp ( fill, harvest and heater test and no codes unit checksok"

"replaced dryer and 3 way valve. leak checked system with nitrogen and -29 vacuum. no leaks found. filled with 6.0 oz r134a, verified stable pressures 5 psi low, 145 high, unit cooling, full frost pattern on fc evap."

found icemaker frozen over with ice at fill tube called tech ine tested icemaker and water vavle with heater all checked ok tech line thinks water line dripped from water vavle replacement and frozen over morw then the heater can handle unit checks ok after i ran diag after thaw unit checksok

Cx complaint is that the unit is dripping water into the ice tray in the FC. Upon arrival I found that the ice maker is leaking water from the front as soon as ot starts to fill. I verified that the ice maker is level. The ice maker is separated and alloing water to leak at the front. i quoted the cx for the cost of the repair. Cx is thinking about the repair and will contact us when decided.

"Cx complaint is that the unit is not locking and will not start a cycle. Upon arrival I found that the unit has an F5E3 and an F8E6. I then cleared the error codes and ran the diag test. I found that the hot valve is lud when activated and the cold valve is not allowing enough water in. I then found that when the unit attempted to lock the latch it clicked 3 times and did not latch. i am ordering the lid latch, control and valve. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11513246 (Control) and 1 W11513255 (Valve) and 1 W11513248 (Lid Latch)"

replaced valve and tested unit working as designed. advised cx to monitor and call back if any further issues arise.

"CX complaint is that the diswaher is not cleaning. I found that the unit in diag has a motor fault error code. I cleared the code and started a noraml wash cycle. I found the unit tofill with water and the motor to be making a low roaring sound and the lower spray ar to be twitching not turning when the door was opened. I am ordering 1 sump & motor (WPW10482480). Once the part is avalibel, please have someone form teh office call to set a return date.; ordrng 1 WPW10482480 (sump & motor.)"

cx complaint unit not working. checked unit to find lid not latching. replaced latch from pre id and tested unit working as designed

cx says the refrigerator door is dented and the door is not sealing good at the bottom center. used a heat gun to seal the door to the cabinet until we can get a new door. the unit needs the door. cx within 30 days; ordrng 1 W11390070 (r door stainless)

cx complaint unit making noise from rc fan area. checked unit to find rc temps at 39.8 and fc at -5.4. possible control issue causing rc fan to short cycle. ordering control to be replaced at time of rc evap cover.; ordrng 1 W11664342 (control)

"Cx complained the unit did not make ice. Installed new ice maker and control, spun the wheel on the front of the IM and it cycled. Job complete"

"cx complaint error suds , f9e1 .checked unit and found drain on unit will need to be replaced due to bad drain not properly pumping water out not allowing it to cycle while runnning a normal cycle when normal is calling for drain pump . ordering new pump for repair to unit .; ordrng 1 W11458345 (drain pump)"

"cx complaint of knocking noise and walked away from wall. found error code for off balance. found cx washing 1 item at a time, advised these machines cannot be use with 1 item. unit passed test cycle."

Cx complained the unit did not operate. Inspected the unit and found the L1 line cannot be connected due to stripped terminal block. Unit needs new terrminal block; ordrng 1 WP9761958 (terminal block)

installed all ordered parts. tested unit for cx. unit is workign as designed.

customer stated that the unit wasnt baking correctly. verified issue and fnd unit has faulty incoming power

"came out to replace parts on unit , replaced door and found deli drawer will need gasket for unit has air gap in door and gasket ordering new door for proper repair.; ordrng 1 W10815669 (door)"

replaced all parts tested no leaks and functiond and checks good.

"Cx complaint unit not spinning. Was able to access unit and verify concern. Found that the capacitor had failed and leaked everywhere. Was able to clean and replace with van stock. Tested unit and unit now checks good no further work needed; ordrng 1 W11395618 (capacitor (JL VS)), used 1 W11395618 (capacitor (JL VS)) from stock"

"CX Complaint is the unit is sqeeking. Inspected unit and found the unit is making a squeeking noise coming from idler, Ordering Idler; ordrng 1 WP691366 (Idler)"

cx complaint is the FC section having frost build up. confirmed complaint. FC sections has a lot of front on inside of door and along right side of FC section. door gasket is not sealing on the right side or the top. cleared all frost form unit. used heat gun to adjusted door gasket. it is now sealing. opened and closed door several times and gasket sealed each time. working as designed. no one lives in this house. left TY card on island.

"CX complains unit is getting hot but is not drying clothing. CX states this has been issue for about 4 days. Found unit to be recieving 122.5vAC to L1, 122.23vAC to L2 and 235.6vAC from L1-L2. unit does heat up at first but after about 3 mins the element goes off and unit is no longer sending voltage to element. Checked fuse, tco and element resistance, element shows 9.8 ohms, tco shows 0.0 ohms, and fuse shows 0.0 ohms. found 122.5vAC goin into thermostat but only .34vAC coming out. Found unit motor was rubbing belt causing oremature wear. Unit will need belt, motor, blower wheel, idler, (4) rollers, thermostat, for repair. Office to schedule repair with cx when parts are approved; ordrng 1 WP3387134 (thermostat) and 1 W10857612 (timer) and 1 279827 (motor) and 1 341241 (belt) and 1 WP691366 (idler) and 1 WP694089 (blower wheel) and 4 349241T (rollers)s"

"replaced damper and tested unit, unit working as intended."

Was able to access unit and replace parts. Calibrated and tested unit now checks good no further work needed

CX complaint is FC no cool. Inspected/tested and found no leaks from prior sealed system work. Compressor running All fans working. Ordering Compressor and evap for 3 ct SS job; ordrng 1 W11625643 (evporator) and 1 W11580057 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)

"replaced icemaker, tested, unit working as designed."

"replaced all parts. tested unit, working as designed. cx very happy"

"Cx Complaint is the unit is making noise, Inspected unit and found no error code ran diag and found unit isnt making any strange noise, CX ran a normal load and unit is working properly not strange noise, Advice CX to try and record sound"

"Replaced freezer door, unit cks and door closes fine"

"9-1 8-4 customer stated that the unit was leaking... ckd unit and was unable to see a leak, but could see signs of a leak... the unit shows a no drain error but is draining... need parts...; ordrng 1 w11483553 (door gasket) and 1 w11462456 (drain pump)"

replaced parts cx ordered and tested unit.now working properly

"cx complaint ice in fc. arrived and confirm found ice around edge of fc compartment. found rail frozen over and ice covering IM fill tube. also found IM not rotating. i advised cx that both rails, gasket and IM will be needed. cleared all ice gave cx quote. cx will call if they wish to proceed with repairl."

Was able to access unit and replace icemaker. Watched as it harvested and filled. Unit now checks good no further work needed

cx complaint that unit is functional but the foam behind the toe panel was hanging down.. and wasnt pushed behind the inner panel now checks good

"cx complaint not lights in freezer , checked unit and found LED connetion unseated not allowing vdc to led . reseated and tested unit is now running as designed ."

cx complaint refrigerator condensation on freezer gasket checked unit and added silicone to frame and liner . also ordering new gasket for repair .; ordrng 1 WPW10714545 (gasket)

"CX Complaint is the unit isnt cooling, Inspected unit and found unit unplugged plugged unit in and found the compressor isnt coming on, Found the pantry UI out pulled UI and found the harness in door and UI damaged disconnected harness and compressor kicked on ran diag and checked all fan and everything is working unit will need 24hr to get to operating temp to do any further tests, Ordering Pantry door, harness and light; ordrng 1 W10815669 (Pantry draw) and 1 W11170612 (Harness pantry) and 1 W11205082 (RC light)"

"CX complant. Washer has FL error code. Inspected unit and found valve error code , overloaded error and stuck button Error . Cleared ccodes and unit strubbled to fill , Valves measure out of range. Advidsed CX to cut back on load size. Quoting CX price to replace valve . CX paid in full . Not in stock, Further work needed. facia is not needed at this time. RB; ordrng 1 W11165546 (valve 69.53) and 1 W11135393 (facia 218.26)"

"cx complaint of unit making noise in spin mode,checked unit to find no error codes at this time ,checked the undeside of unit to find that the screw for the stator fell out also found unit leaking oil, as well as the lock nut will need to be cut off as it is ceased on the drive shaft not allowing unit to be sperated ordering parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W10902814 (Washplate) and 1 W11551646 (Tub Nut) and 1 W11449841 (Gearcase) and 1 W10734521 (slider)"

cx complaint unit is leaking.found duck bill on drain to clog up again.cleared ice and made duck bill opeining wider and unit is now draining properly

"Customer complaint refrigerator side of unit is not cooling arrived today and inspected unit in verified complaint found back wall of freezer to be completely frosted over and evaporator fan. Not running unit is completely packed of food causing no airflow in unit. Defrost harness has came deep in from connector, causing defrost to not work properly and freeze evaporator and evaporator fan. Customer is going to clean out unit and have unit defrost before return visit. Will return when parts arrive. ; ordrng 1 W11650662 (Heater) and 1 W11559968 (Evap fan motor)"

Customer complaint unit is not cooling properly. Found temps at 48� and 18� degrees inspected compressor and found suction tube when I arrive was completely frosted over removed cover and inspected evaporator and found the left side of the evaporator had good frost pattern but the right side had a thicker frost pattern called SD and explained what was going on and he had stated that there is a clog in the system and that there should not be any ice on that suction tube ordering bimetal just in case it is not acting correctly. Explain the customer that parts are covered for the sealed system repair but not for the bimetal to customer to let us know within 30 days from today. Customer had stated he is going to turn the power to the unit off for 48 hours. That way the unit can be used over the weekend. ; ordrng 1 W10139165 (Bi-metal harness) and 1 WPW10195923 (Evap) and 1 W10276644 (Compressor) and 1 WPW10143759 (Drier) and 1 WP978025 (Service valve) and 1 SStech (SS tech) and 1 2ndtech (2nd tech)

per notes installed new sump assy tested no leaks present unit was not installed under cabinet on arrival no leaks wash motor moving water the entire cycle person in charge of remodel had unit out out will return to install back under cabinet currently should in no screwed down top meeting cabinet

"Cx complaint is the unit wont work. Inspected unit and found in diag unit has error F6E2 F6E3 and F5E2 tested unit and lid wont lock also found out of diag unit console not responding only button working is the power button, pulled console and checked connections all is good, Ordering Console and control and lid lock; ordrng 1 W10812421 (Control) and 1 W10858298 (Console) and 1 W10810403 (Lid lock)"

installed parts checksok

cx complaint that unit is is flashing f6e6 and f1e1 both acu manager board failures we tried unplugging and replugging no luck flashes codes right away was able to move out to access board and replaced with pre id baords and tested fully reached 350 both ovens and didnt stop unit is functional today.

customer stated tha the unit wasnt working after self clean. verified issue and fnd blown thermal fuse.. need part...; ordrng 1 w11610133 (thermal fuse)

customer stated that the unit was making noise. verified issue and lower front roller and shaft faulty and the idler... need parts...; ordrng 1 WPW10359271 (roller shaft)

cx complaint unit is leaking.inspected unti and could confirm.found unit leaking from sump.replaced sump tested unit various times and got no leaks.unit is now good.

"upon arrival cx unaware of service fee, and denied service. left ty card with cx."

Customer complaint unit is not cooling. I tested the unit and found the is overfrosting. I ran test 3 and the fan did not turn on. I then thaw the unit and found the fan is stalling sometimes it works on the test and sometimes it does not. Unit will need new evap harness. Special order call customer whe part is available.; ordrng 1 W11661931 (Harness)

CX complaint DW door falls - doesnt hold position. Replaced LEFT hinge & test door operation. Ran test wash. NO LEAKS > JJ

Unit with stripped post on timer must replace timer quoted customer for repair customer going to think about it; ordrng 1 W10854240 (Timer)

replaced the parts. tested operation. unit is running as designed.

door was delivered damaged. unit needs a new door ordered to resolve the isse.; ordrng 1 LW10642551 (dor-fip RE-ORDER)

"Adjusted the return line from hitting compressor, installed mastic. Job complete"

"Customer complaint unit is leaking water and making small pools of water at front. Left of unit arrived today to inspect unit and had no water leaks outside of unit due to customer leaving towel under door. Inspected in freezer side compartment and found no water or ice at bottom of freezer removed from panel to inspect waterlines and found no Leaking waterlines removed ice bin and found a lot of frost buildup under ice bin. Customer has stated they typically have to drain the water catch underneath of dispenser did not see any waterlines running down front of unit. Tested water dispenser and found nothing leaking from filter head, or at bottom waterline Ice bin was completely packed full and customer had said they do not use ice very often emptied ice bin and turned off icemaker, ordering icemaker for return visit, as well as Shute just in case the ice chute is not closing all the way and bringing warm air to bottom of ice bin Will replace items when we return. Instructed customer to take pictures if the water happens again that way, we can see exactly where its landing. ; ordrng 1 W11098702 (Ice shute door assembly) and 1 W10873791 (Ice maker)"

cx complaint unit was not cooling said sh would hear a click fornt panl would come on for a second then tunr off again and would repeat then finally fridge started working again. inspected unit and was working. i have seen this issue before and has to be the control. gave cx quote for control and agreed. eplaced part then programmed contol and unit started cooling again. collected payment. unit is good to go

cx complaint error code wont drain error code - s9e5 came out and found drain pump not properly pumping water out of unit . ran test and found all major componets checked good other then drain pump . advised cx i will be ordering drain pump for repair cx reaching out to WP to get auth # for 2nd tech due to unit being in tight spot and cant uninstall without damage to tech or cx home . cx stated they will call in with auth # to be sent out with 2nd tech .; saved tckt

"cx complaint bleach leaking when putting it in dispenser , checked unit and found all major componets checked good on unit found when putting water in dispenser it leaks found dispenser warped causing all everything to leak out from the side of unit. unit will need new dispenser for repair to unit .; ordrng 1 W11234069 (DISPENSER)"

Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. No further work needed.

Cx complaint unit leaking. Was able to access unit and found unlevel. Leveled unit and found that the upper rack adjuster failed causing rack to hang and spray unevenly. Found lower rack wheel failure causing rack to lean onto spray arm causing the spray arm to not move and spray arm to split. Also found element OL. Found door to bounce up and down due to spring and hing failure. Ordering all parts needed for repair and once in office will need to set return; ordrng 4 WPW10082868 (wheel)s and 1 W10712395 (adjuster kit) and 2 W11174981 (spring)s and 2 WP8268990 (bushing)s and 1 W10518394 (heater) and 1 WPW10491331 (spray arm) and 2 WP8268961 (friction sleeve)s

cx complaint error code wont drain error code - s9e5 came out and found drain pump not properly pumping water out of unit . ran test and found all major componets checked good other then drain pump . advised cx i will be ordering drain pump for repair cx reaching out to WP to get auth # for 2nd tech due to unit being in tight spot and cant uninstall without damage to tech or cx home . cx stated they will call in with auth # to be sent out with 2nd tech .; saved tckt

installed all ordered parts. restored power and ran calibration and service cycle. unit made a clickign noise constantly while spinning. ordeirng gearcase and drive motor. only moving parts that havent been replaced yet. splines on gearcase look a little worn as well. schedule when appoved.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve)

cx complaint is the IM spilling water into the FC section. confirmed complaint. when i arrived cx was cleaning up spilled water. i found the supply tube that fills the IM was not inserted into the funnel causing water to spill. i adjusted it and tested IM. it is working as designed.

Cx complaint unit during a wash did not completely spin out clothes. Said happpened a few times before but has stopped. Inspected unit no errors stored. Unit is level. Ran through diag cycle no issues. Tested cap no issues. Found bolt holding wash plate not all the way in. Secured wash plate. Calibrated unit.

"Cx complaint is unit making a screeching noise during agitation. Verified complaint in person as well as video the cx had. Noise is coming from gearcase as far as i can tell. All connections are tight between basket, gearcase and washplate. Ordering gearcase, splutch belt and motor. Cannot rescheudle at this time.; ordrng 1 w11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 w10721967 (splutch) and 1 WPW10006384 (drive belt)"

"Cx complained the unit did not cool. Inspected the unit and found that the temp in the freezer is around 20 degrees with a poor frost patter (see sd pic). Unit needs new compressor, evap and drier. Sealed system tech required. 3 job count. Lokring; ordrng 1 W10836706 (evap) and 1 WPW10507886 (compressor) and 1 WPW10143759 (drier)"

"CX complains unit stopped igniting again after last visit. CX states after 2 days unit no longer lit. Tried running broil on arrival and unit did not ignite but relay and gas can be heard, but igniter has no spark. Replaced ignitor with pre i.d part and retested unit, broil now ignites on first spark. Tested, waited 10 mins and retested and unit ignited each time. Unit now works as designed, no further work needed."