We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Mechanicsville, MD 20659
David J.
Job Details: 10/17/2023
Customer complaint icemaker is not dropping. Ice arrived today and verified complaint found ice tray. Has cubes in it turning icemaker on and off and icemaker does nothing ordering icemaker for return visit. Harness is connected properly and found water dispenser working properly. No ice and fill tube will return when ice maker arrives ; ordrng 1 W11546935 (Ice maker)
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Baltimore, MD 21216
Shane M.
Job Details: 10/17/2023
went to install door gasket but liner of door issnt allowing gasket to seal. ordering ss FZ door.; ordrng 1 W10782355 (fz door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Manassas, VA 20112
Robert W.
Job Details: 10/17/2023
"CX Complaint is unit isnt making ice. Inspected unit and found IM has an E5 error, tested all fans and ice level sensor all testing good Pulled unti and tested thermistor at board its reading 9.45kohm 32deg F temp tested IM and its reading 15deg, Reordering IM; ordrng 1 W11658802 (IM)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Haymarket, VA 20169
Ezra M.
Job Details: 10/17/2023
installed replacement support
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EBS3
Near Bowie, MD 20721
Leon
Job Details: 10/17/2023
Client's issue was UI flickered and didn't stay on confirmation issue. Confirm the issue seeing that The Wire coming from the door had a short in it.Client will need a new door went over pricing with client. He said he will call back if he does want to go with it.; ordrng 1 W11205125 (Door)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Cross Junction, VA 22625
Daniel J.
Job Details: 10/17/2023
per notes installed knob and timer tested confirmed heating and tumbling
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Lorton, VA 22079
Demonte S.
Job Details: 10/17/2023
"Inspected the unit. Found that the cx is saying that the Washer is giving an error code. Ran Service Diagnostics on the unit. Error codes are F8E1 = Long Fill. Cold Water Valve is running really slow. Valve is bearly putting water out. F9E1 = Drain Pump isn't pumping alot of water out. Could because the unit has a lot of mold in the Drum . Washer has been shut for months while the cx was out of town. , F3E1 Pressure Sensor is not reading correctly, F5E2 = Door Latch isn't locking. Unit will need the Valve assembly = Wpw10435242, Door Latch = Wpw10443885, Pressure Switch = Wpw10448876, Control Board = W11032117 & Drain Pump = Wpw10605427. If the cx calls back order these parts and don't go without parts. Cx paid for the Service Call Only by Card."
We serviced a
JENNAIR RANGE
Model JES9800BAS
Near Chesapeake, VA 23325
Zachery R.
Job Details: 10/17/2023
"replaced acu, same result, removed acu secure in bin, come to find defective console, collected difference from acu and console, advised cx they will be contacted for return visit.; ordrng 1 WPW10206087 (panl-cntrl)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW3
Near Suffolk, VA 23434
Austin D.
Job Details: 10/17/2023
replaced the parts. tested operation. unit is running as desigend. advised maintenance to check and see oif the unit completed the cycle or not. he agreed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Virginia Beach, VA 23451
Zachery R.
Job Details: 10/17/2023
"cx complaint unit not washing dishes. checked unit, come to find defective sump&pump, sump reading open, replaced sump, was not able to get drain pump to seat properly, tabs are not staying secured on drain pump, ordering drain pump to complete repair.; ordrng 1 W10876537 (drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Fruitland, MD 21826
Frederick R.
Job Details: 10/17/2023
CX complaint is F9E1 error code. Inspected/tested and verified. Found sock stuck on drain pump impeding the unit from draining. Pulled suck and tested unit again and it is now working properly. Job is complete
We serviced a
KITCHENAID RANGE
Model KCGD500GSS00
Near Ashburn, VA 20147
Simon
Job Details: 10/17/2023
CX complaints range cooktop has two leaks.Inspected unit and replaced both orfice holders manifold not the correct part knobs dont fit to the new manifold orderd manifold impossiple to remove .regulator connector over tight and .no parts found .SZ; ordrng 1 W11512355 (manifold)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Herndon, VA 20171
Richard B.
Job Details: 10/17/2023
"CX complant. Fridge lights out and not cooling. Inspected unit and found evap tray warped in center. Found after unplugging drawer innerface lights and cooling came back on line. Quoting CX price for drawer frot with UI , drawer front harness and drip tray replacement. CX paying 139 service call. RB; ordrng 1 W11457241 (tray 77.34) and 1 W10815674 (drawer front 416.01) and 1 W11170612 (harness 81.01)"
We serviced a
JENNAIR MICROWAVE
Model JMW2430IL01
Near Haymarket, VA 20169
Ezra M.
Job Details: 10/17/2023
"replaced console and control, verified buttons working properly, set time and date."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Martinsburg, WV 25401
Ken M.
Job Details: 10/17/2023
TCO replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 10/17/2023
Customers complaint is the sound has gone out on the dryer again. Customer wants the panel replaced again. Part is under 1 year part warranty. Collected balance due. NTO part.; ordrng 1 W11413566 (UI (Part Warranty))
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Alexandria, VA 22309
Demonte S.
Job Details: 10/17/2023
"Inspected the unit. Found that the cx is saying that the Washer is leaking water. Ran Service Diagnostics on the unit. Error Codes are F0E5 = Off balanced load. Cleared error code ran Service Diagnostics Test. No leaks. I then ran a Normal Cycle with Soil level to extra heavy. No leaks found. Unit is working as Designed at this time, can't duplicate issues that the cx is seeing."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 10/17/2023
Customer complaint is the unit has a broken knob and timer. NTo part.; ordrng 1 W11685947 (timer) and 1 W11675852 (knob)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Reston, VA 20191
Richard B.
Job Details: 10/17/2023
"CX complant. stove dosent ignite. Prior diagnosis found unit needs manifold with switch harness and control. When going to install those parts , Found the console UIs glass has a big chip out of it that was covered in tape. iInstalled and tested unit. Igniting now but flame performance is reduced . Ordering regulator . and Console . Also ordering bezel kit. Not in stock. Further work needed. RB; ordrng 1 W11029431 (console) and 1 W10814133 (bezel kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near North Myrtle Beach, SC 29582
Paul F.
Job Details: 10/17/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDB01
Near Alexandria, VA 22306
Demonte S.
Job Details: 10/17/2023
"Installed the Compressor, Coupler & Drier. Filled with he unit with Nitrogen. Loud popping noise / hissing noise coming from the front Mullion in between the Freezer & the Refrigerator Sections. Unit has a cabinet leak. Called Whirlpool. Unit is unrepairable at this time. ; used 1 W11506635 ( Whirlpool Refrigerator Access Valve Coupler ( DS / Vs )) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Little River, SC 29566
Paul F.
Job Details: 10/17/2023
Customers complaint is unit does not work at all. Found water stuck in the basket. Found broken wires going to drain pump. Repaired and all check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Herndon, VA 20170
Richard B.
Job Details: 10/17/2023
CX complant. No ice dspensed. Prior diag found unit needs auger motor. Installed motor and still not dispensing ice. Did not see broken wire inside shielding but think wire is broken inside door or inside harness. ordering main control and door assembly. Further work needed. RB; ordrng 1 W11595219 (CONTROL) and 1 W11566705 (DOOR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Little River, SC 29566
Paul F.
Job Details: 10/17/2023
Found filter is getting blown out of the housing when getting water. NTO filter housing.; ordrng 1 WPW10394053 (housing)
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Suffolk, VA 23434
Austin D.
Job Details: 10/17/2023
replaced the rear panel and added peramgum to the unit to resovle the noise complaint. unit is good to go.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Little River, SC 29566
Paul F.
Job Details: 10/17/2023
Installed new part. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Frederick, MD 21704
Ricardo S.
Job Details: 10/17/2023
"Replaced parts, reset power, good air flow from freezer and damper cks ok"
We serviced a
WHIRLPOOL STACKABLE
Model CET9100GQ0
Near Loris, SC 29569
Paul F.
Job Details: 10/17/2023
Installed new parts and F28 error code is still there. Need to order wire harness.; ordrng 1 W11034055 (wire harness)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Milton, DE 19968
Michael E.
Job Details: 10/17/2023
CX complaint: dtergent use questions. I went over he detergent use and dispenser use with CX. Use and care. Unit is working properly. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Frederick, MD 21704
Ricardo S.
Job Details: 10/17/2023
"Replaced harness assy. ran test mode, good frost pattern"
We serviced a
KITCHENAID FREEZER
Model KBFN502ESS02
Near Alexandria, VA 22307
Lloyd B.
Job Details: 10/17/2023
Cx complained the units door does not close properly. Inspected the unit and found the mullion is not opening/folding properly. Unit needs new mullion; ordrng 1 W11590864 (mullion)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Adamstown, MD 21710
Ricardo S.
Job Details: 10/17/2023
Replaced part.. freezer door cks and seals fine
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Norfolk, VA 23508
Justin W.
Job Details: 10/17/2023
cx complaint unit off balance while having nothing in tub.. checked unit to find error code f0e7. placed cup of water foot in front of unit to find no vibrational resonance at water. found dryer shaking slightly while washer spinning. pressed down on basket to check suspension. suspension checked good. performed calibration and diagnostic cycle unit running as designed. advised cx unit working as designed cx stated they are going to put it on the curb and write junk on it.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Hampstead, MD 21074
Bernard M.
Job Details: 10/17/2023
"Cx complaint unit is off balance. Inspected unit and found the front right leveling leg wasn't secure to cabinet. The leg's threads weren't stripped and was able to place back and level unit. Ran test and basket assembly stayed level during high spin. Found the actuator needs the updated part per SP, ordering actuator, once approved contact cx to reschedule; ordrng 1 W10913953 (actuator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS04
Near Hampton, VA 23669
Justin W.
Job Details: 10/17/2023
installed all parts ordered. tested unit seems to be working as designed. advised cx to monitor and give 24-48 hours to cool.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS42E22L00
Near Herndon, VA 20170
Richard B.
Job Details: 10/17/2023
"CX complant. Freezing in fresh food compartment , Prior diagnosis found unit needs thermister due to temp differences in drawer from set temps Installed new thermister. Also found ice droplets by ice maker in freezer ceiling. Removed ice, Heated door gasket so it seals better. Advised CX leave door closed for two hours. RB"
We serviced a
JENN-AIR OVEN
Model JJW2827IM01
Near Fort Washington, MD 20744
Shane B.
Job Details: 10/17/2023
installed all ordered parts and restored power. started a bake cycle in both ovens. both ovens worked properly. unit is working as designed.
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Virginia Beach, VA 23455
Carl A.
Job Details: 10/17/2023
"cx complaint of unit not making ice checked unit to find water pressure to be good ,found that the water vavles and recur pump failed replaced both parts tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23455
Carl A.
Job Details: 10/17/2023
"cx complaint of unit leaking water when dispencenig from door ,checked back of unit to find a pin hole in the resivior feed line ordeirng parts needed for repairs; ordrng 1 W11613294 (RESERVOIR)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDZ04
Near Virginia Beach, VA 23454
Zachery R.
Job Details: 10/17/2023
"replaced damper, tested, unit working as designed. advised cx to monitor unit."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Frederick, MD 21701
Ricardo S.
Job Details: 10/17/2023
Replaced agitator.. unti tested with cx .. water is clear.. cks ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHB00
Near Mathews, VA 23109
Lucas R.
Job Details: 10/17/2023
"cx complaint unit not cooling, checked unit, powered down upon arrival, all thermistors reading 68 degrees, compressor not running, test 39 compressor would not come on 120 vac at orion, resting pressures, -12' hg L, 0 H, no refrigerant in unit, pressurized 140 psi nitrogen, sprayed machine, and both evap compartments with soap bubbles, unable to locate leak called techline spoke with joe. ran test 40, no evap leaks visible, isolted cabinet both high and low, lost 2 psi after 20 min on low side, calledd back spoke with robert, unit sent for review."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Sterling, VA 20165
Simon
Job Details: 10/17/2023
CX complaints ice maker not making ice .Inspected unit and replaced icemaker checked dual valve connection .all the connection connected properly.CX will wait for ice production.unit good to go.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Hampton, VA 23661
Justin W.
Job Details: 10/17/2023
replaced all parts ordered tested unit currently working. advised cx to monitor and call back if issue persists.
We serviced a
KITCHENAID FREEZER
Model KRFF577KPS02
Near Woodbridge, VA 22193
Robert W.
Job Details: 10/17/2023
"Inspected unit to install new screws and found the ceiling panel bowed down on the right side front pulled panel and found the mounting piece for the water reservoir isnt in place and thats a facotry install part that is molded to cabinet, Called techline to doc issue sent pictures mount missing from cabinet techline sending it for review"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Culpeper, VA 22701
Danny R.
Job Details: 10/17/2023
i found cap getting power but not sending it to motor repleced and now runs fine checksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Lincoln University, PA 19352
Justin L.
Job Details: 10/17/2023
Cx complaint unit not working and showing F6E1. Was able to access unit and found that the console is seperating and causing condensation to enter which shorted out ui. Replaced console and ui and tested unit now operates as designed no further work needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fort Washington, MD 20744
Shane B.
Job Details: 10/17/2023
cx complaitn is unit not cooling. found evap cover iced up. melted all ice found loose conneciton on defrost heater. plugged it in and tested heater. its working. ordering new heater and thermistor. schedule when parts are available. cx covered by 1 year additional warrenty from RAC.; ordrng 1 W11650662 (heater) and 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB04
Near Alexandria, VA 22314
Lloyd B.
Job Details: 10/17/2023
"Cx complained the unit did not cool. Inspected the unit and found that the rc is 42 degrees and the fc is 35 degrees. The fans and compressor are running but there is minimal frost pattern. Unit needs new evap, compressor and drier. Sealed system tech required. lokring. 3 job count; ordrng 1 W11562258 (evaporator) and 1 W11504419 (coupler) and 1 W11504449 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11506635 (access valve coupler)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Fayetteville, PA 17222
Andrew S.
Job Details: 10/17/2023
"Cx complaint is that the light is staying on all the time. Upon arrival I verified the issue. I then determined that the relay on the control had shorted out in the high position. I was able to access and replace the control. I then tested the unit and found that it is now functioning as intended, Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Chambersburg, PA 17202
Andrew S.
Job Details: 10/17/2023
Per previous diag I was able to access and replace the control board. I then ran the DLMS and diag quick test and the unit was able to finish both with no errors. Job complete.
We serviced a
WHIRLPOOL DRYER
Model LTE5243DQ0
Near Indian Head, MD 20640
Shane B.
Job Details: 10/17/2023
installed ordered part and tested unit for cx. unit is working as designed.
We serviced a
KITCHENAID RANGE
Model Kxw9748yss0
Near Alexandria, VA 22301
Lloyd B.
Job Details: 10/17/2023
Cx complained of a bad noise. Installed new motor and tested and there is no longer any noise. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near La Plata, MD 20646
Shane B.
Job Details: 10/17/2023
"installed all ordered parts and restored power. ran calibration and service cycles. unit completed both cycles with no issues, leaks or error codes. unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8500DW4
Near Virginia Beach, VA 23451
Carl A.
Job Details: 10/17/2023
"cx complaint of unit not turning on , checked unit to find ui board not responing checked power coming into unit checked power leaveing contorl boar to ui at 10 vadc replaced board to find the new board has dmage to it and reordering part for repairs; ordrng 1 W11158455 (panel-cntl)"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near La Plata, MD 20646
Shane B.
Job Details: 10/17/2023
installed all ordered parts. restored power and ran calibration cycle and service cycle. unit is working as designed.
We serviced a
KITCHENAID OVEN
Model KSDB900ESS0
Near Virginia Beach, VA 23451
Carl A.
Job Details: 10/17/2023
"cx complaint of broiler not working ,checked u nit to find no error codes at this time, ohmed out all componets checked good called techline spoke with Robert found that control not sending power to broiler and to replaced control,replaced control tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Virginia Beach, VA 23454
Carl A.
Job Details: 10/17/2023
"cx complaint of unit not mkaing ice,took temp readings of 2.5 in FC and 37 in RC,checked unit ot find that connecotr from cabinet to icemaker was not fully seated reseated connecter on ince maker tested unit works as designed"
We serviced a
JENNAIR FREEZER
Model JBZFL18IGX00
Near Arlington, VA 22204
Christian C.
Job Details: 10/17/2023
Installed IM. Tested IM. IM cycled and filled.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IM03
Near Leesburg, VA 20175
Ricky E.
Job Details: 10/17/2023
"tech line rich, whirlpool safty lacreatia. customer stated that the connections at the juction was burned. verified issue and fnd improper connectors installed from the electitian. the house has solid aluminum wire and the unit has copper braid. special connectors are needed to correct this issue as per wpl tech line."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Round Hill, VA 20141
Ricky E.
Job Details: 10/17/2023
"ck fnd unit stuck in rince.. reset power and recalibrated the control, unit cks ok.."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Fruitland, MD 21826
Frederick R.
Job Details: 10/17/2023
CX complaint is DW leaking. Inspected and found after about 10 minutes water starts pouring onto floor from front left side.Noticed cabinet cut to fit DW in. Pulled unit out about 12 inches and found that the plumber who installed this unit removed top tub nuts from top rack and jammed the DW in. Put kickplate and insulation on top of unit to hide the big gap at top. This issue has been going for a long time. Cabinet and floor damage. Advised CX not to use dishwasher. Spoke to Steve at WPTL. CX is to be referred to olumber that did the install and his cabinet guy. . This is an install related issue and is not covered.. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Holtwood, PA 17532
Justin L.
Job Details: 10/17/2023
Was able to access unit and replace parts. Calibrated and tested unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Wrightsville, PA 17368
Justin L.
Job Details: 10/17/2023
Cx complaint unit not cooling as well as it should and low ice production. Was able to access unit and found ice in mold and and bottom of bin covered. Cx states that they use lots of ice. Cx states they attempted to change temps and would wait 2 days then change again. Cx is using a thermal gun to take temp readings which is showing higher than product temp. Found unit going through defrost when i pulled evap cover and watched as unit then built a full frost pattern. Used thermal coupler to find product temp 0F in freezer and 39F in RC. Verified all connections secured. Ordering data loggers to see how the temperature fluctuates and how often the doors are opened which will affect the ice production. Once in office will need to set return; ordrng 2 datalogger (data logger)s
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 10/17/2023
replaced hinges bearins and screws and lid then tested and lid now closes good in place. went into diag unit showed f0e5 and f5e3 errors so cleared them and ran test 51 and unit is working good. unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 10/17/2023
"cx compalint manual doesnt tell her how to use unit and sometimes bangs around. inspected unit then checked for errors and had none, ran service cycle and sounds good. leveled unit and went over cycle selection with cx she is older and is not sure. cx now unerstand on cycle selction an when not to use normal cycle when having a bigger load. unit is good to go"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Crofton, MD 21114
Israel R.
Job Details: 10/17/2023
Installed new burner head and still having the same issue also i only got 1 of the big ones and there shoud of been two. I notice the flame is not lgithting up and the customer stated that it almost feels worst. I treid the old ones and is doing the same. I notice that sometimes it will work and sometime wont. I also notice spark start strong then get weak. When the unit starts good the spark is white and when the unit is takes a long time the spark is orange. Unit will needs spark module and ignitors and all orifice holders. Call customer when part is available.; ordrng 1 W11084065 (burnr-head) and 1 W10826752 (holder-orf) and 1 W10826751 (holder-orf) and 1 W10826754 (holder-orf) and 1 W10826753 (holder-orf) and 1 WPW10475147 (module-spk) and 1 W11690138 (Igniter) and 1 W10862326 (igntr-surf) and 1 W11684565 (Igniter) and 1 W10862324 (igntr-surf)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Herndon, VA 20170
Jason A.
Job Details: 10/17/2023
"CX complaint DRYER tumbles but no heat. Measured L1 & L2 at terminal block & measured all heating components incl htr element & not short to grnd. Replaced thermostat. Check unit now heats & heat cycles on / off. Advised CX to have vent cleaned to exterior & to use MEDIUM setting until then > JJ; ordrng 1 WP3387134 (Cycling Thermostat, JJ/VS)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Laurel, MD 20707
Israel R.
Job Details: 10/17/2023
"Installed new AM, inverter, magnetron, transformer and switch harness. Unit is back to normal operations,."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Frederick, MD 21701
Ricardo S.
Job Details: 10/17/2023
"replaced suspension, unit tested ok"
We serviced a
JENNAIR COOKTOP
Model JES9900BAB
Near Fawn Grove, PA 17321
Drew B.
Job Details: 10/17/2023
cx complaint that unit is clicking on the right front switch when running.. will need switch ordering WPW10185286 and call to rechd; ordrng 1 WPW10185286 (switch RF)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Sandy Hook, VA 23153
Thomas B.
Job Details: 10/17/2023
Cx complaint constant dripping from dispenser removed and replaced the water valve assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 10/17/2023
"cx complaint unit is not starting said button wont respind sometimes but if she uses a pen to push unit will start. inspected unit then checked for errors and had none, tried starting tested cycle and button is not working. cx showed me her pen trick and unit went through test cycle fine. i then popped ui up and nothing is out of place. reinstalled and now is working fine. issue is in control panel or the control on the back of panel so ordering both for return; ordrng 1 W11643702 (control panel) and 1 W11481116 (control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Montclair, VA 22025
Robert W.
Job Details: 10/17/2023
CX Complaint is the unit isnt cooling properly and FC lght not coming on. Lights have been changed lights are working the FC light switch is sticking fixed and light came on. Tested unit and found the unit is cooling properly great frost pattern on evap CX states the back cover in FC frosts up really bad. Tested heated in diag and heater is working. tested thermistor and its ot of range for the temp in the FC. Ordering FC thermistor Control; ordrng 1 W10316760 (Thermistor) and 1 WPW10739408 (Main control)
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX335HPS00
Near Newark, DE 19711
Taylor F.
Job Details: 10/17/2023
"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the compressor to be corroded heavily causing all of the charge to leak out. Ordering the compressor, drier, coupler and evap. Parts are CBE but labor is not. Cx paid for the SC by check and owes 400 labor on return. Rescheduled for 10/24/23. 3CT SEALED SYSTEM; ordrng 1 WPW10605286 (compressor) and 1 WPW10218037 (evaporator) and 1 W10843121 (filter dryer) and 1 W11506635 (coupler)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 10/17/2023
"cx complaint unit is barley cooling slowly died. inspected fridge and freezer is 40 fridge is 50. rook fridge section apart and apaxy spot feels oily drain pan bowing S-Code to cover Labor only for drain pan. s.s. parts and labor good for 5 years so replaced the fridge evaporator drain pan then added uv drier and coupler to system vacumed system down in home postion then filled to 6 oz and started cooling. collected for service fee S-Code to cover Labor only cover drain pan labor and s.s. labor covered from kitchen aid; ordrng 1 W11492867 (fridge evaporator SD V/S) and 1 w10143759 (uv drier sd v/s), used 1 W11492867 (fridge evaporator SD V/S), and 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
AMANA WASHER
Model NTW4630YQ0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 10/17/2023
"Replaced suspension omn unit, ran diagnostic cycle . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Waldorf, MD 20603
Shane B.
Job Details: 10/17/2023
cx complaint is the unit not cooling at all. confirmed complaint. both sections are room temp. no frost on evap. no fans running. lights are working but control has no LEDs on. no changes when temp button is pressed. outlet is properly wired and control is getting 122vac. no loose connection on board. unit will need new contorl baord. ordering part.; ordrng 1 W11546690 (control box)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Winchester, VA 22603
Daniel J.
Job Details: 10/17/2023
washer adding water checked errors none stored removed console found line in pressure hose blocking triac on control pushed lione back in made sure pressure hose wasnt blocked tested on dulicate med water level seemed higher replaced control calibrated unit and ran diag
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Virginia Beach, VA 23454
Zachery R.
Job Details: 10/17/2023
"cx complaint unit freezing food in rc, checked temps, rc at 34 degrees, fc at 2 degrees, come to find open rc thermistor, replaced diffuser, tested, unit working as designed. advised cx to monitor unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Middletown, VA 22645
Daniel J.
Job Details: 10/17/2023
dishes not being cleaned during cycle unit was out of cabinet on arrival ran diag filled with water voltage to wash motor no movement of water in tun found f4 e3 error for wash motor not running ordering sump and control; ordrng 1 W11637581 (control) and 1 W11613479 (W11613479)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Silver Spring, MD 20904
Israel R.
Job Details: 10/17/2023
Custoemr complaint top self tis not staying on the holders and keeps falling and the gasket is on the Right door of the rc is not sealing correctly. I found the RC seal is defective needs to be replaced. I found the top shelf is has fail at the suport points and is not longet catching the holders and jumps the arm. Unit will need top shelf and rc gasket door. Call customer when part is available.; ordrng 1 W11284453 (shelf-glas) and 1 W10917313 (gasket-dor)
We serviced a
WHIRLPOOL DRYER
Model WGD6200SW0
Near Silver Spring, MD 20906
Israel R.
Job Details: 10/17/2023
Customer complaint unit is not heating. I tested the unit unit would heat for a first few drying cycles then it stopped i can see the ignitor turning on but not the valve no fire .took unit apart tested the coil .found coils out of range. installed new coild collected in full tested unit unit is going threw drying cycle .
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Purcellville, VA 20132
Ricky E.
Job Details: 10/17/2023
"drain line installed incorrectly and kinking... reinstalled line and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Lewes, DE 19958
Michael E.
Job Details: 10/17/2023
CXcomplaint: drawers catching on shelf mounted on. Tested ad verified complaint. I found the defects in the pans. I documented this in pics. Unit in first 30 days. Ordering 2 pan-snack. Cannot reschedule due to only 4 left on system; ordrng 2 W11257202 (pan-snack)s
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Arlington, VA 22204
Christian C.
Job Details: 10/17/2023
Installed sump assembly. Tested unit no errors and no leaks.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Purcellville, VA 20132
Ricky E.
Job Details: 10/17/2023
"installed parts, unit cks ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Hampton, VA 23666
Justin W.
Job Details: 10/17/2023
replaced ice maker and rails. tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FTS08
Near Owings Mills, MD 21117
Brian R.
Job Details: 10/17/2023
cx complaint is ice smells and tasts bad. said hes changed the filter and still the same. water out sink is fine. no water out of unit just ice. units O-O-W and he knows. checked over unit. nit seems clean and not dirty or anything that smells. went over issues like old stale ice and ice absorbing and oders in unit and filter but hes replaced that. advised we can order a new ice maker and get rid of ice in bin and throw out first 2 batches and see how that does. cx wants to pay in full. part ordered and office will schedule.; ordrng 1 WPW10277450 (Ice Maker 164.61)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Wilmington, DE 19808
Taylor F.
Job Details: 10/17/2023
Replaced timer from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID ICE MAKER
Model KUIC15NHZS0
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 10/17/2023
"Replaced the thermistor, sensor and recirc pump as per previous diagnosis. Called office to have CX refunded for grid cutter that was not used. Tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 10/17/2023
cx complaint unit is not making ice or dispensing water. inspected unit and conifmred no water coming out. i found filter is stuck. i got filter out and installed new one cx had and tested and we have good water flow now. i removed filter and comes out good now not sure why it was stuck filter head may be needed in future and cx said she is keeping her warrenty she like us. i then flushed water system and cycled ice maker and it filled with water fine. unit is good to go
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRB01
Near Waldorf, MD 20603
Shane B.
Job Details: 10/17/2023
installed control board and programmed it. let unit run on recomended temps. after 10min of having power on the compressor still had not turned on. i called techline and they had me check thermitor readings at the control board. FC thermistor is OL. checked reading at thermistor and got 10.9k ohms. techline said that reading is correct but if info is not reaching the board the unit has a wiring issue. unit can not be repaired. called office and they are issuing refund for 171.59.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near ,
Brian R.
Job Details: 10/17/2023
cx complaint is film is peeling off top trim piece on door again. she said she has extended warrenty on unit and believes its through whirlpool and will check. advised she will need to call and get correct ticket sent over. checked over unit and film is peeling of vent trim piece on door. rest of unit checks. she wil call unit in and get us info and part is ordered. when everything is good and part is in office will schedule.; ordrng 1 W11564642 (Trim Vent)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Gloucester, VA 23061
Lucas R.
Job Details: 10/17/2023
"cx complaint noisy operation, checked unit, no error codes, found back panel flexing causing hoses to bang against wall and panel, adjusted panel, added foam casket between panel and cabinet, secured hoses, tested drain and spin with load, unit working as designed.; ordrng 1 W11159728 (gasket LRVS), used 1 W11159728 (GASKET LRVS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lewes, DE 19958
Michael E.
Job Details: 10/17/2023
CX complaint: unit tripping breaker and this is becoming more frequent. Tested and verified complaint. I failed to duplicate while i had back cover off compressor compartment. No problem found on wiring harness. Ordering unit wire harness. Cannot reschedule due to only 3 left on system.; ordrng 1 W11293381 (harns-wire)
We serviced a
MAYTAG WASHER
Model MVW7230HC2
Near Point Harbor, NC 27964
Branden R.
Job Details: 10/17/2023
"came out to replace all parts on unit , disassembled and replaced both controls to unit . tested unit is now running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gaithersburg, MD 20877
Julian H.
Job Details: 10/17/2023
CX complaint about unit not starting cycles confirmed correct power from outlet 120vac unit powering on but lights are dim & not responding to comands removed console & found that encoder board was out of position not assembled correctly to console when buttons where pressed nothing happened installed encoder in proper position tested & unit working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Millsboro, DE 19966
Michael E.
Job Details: 10/17/2023
CX complaint: FC evap frosting up. Tested and verified complaint. CX had defrosted to evap with hair dryer to restore cooling. Control is now working. Evap fan and damper running well. No power to heater. Control is sending power but not getting power at heater. Checked wiring diagram and am seeing that the bimetal and splice is in this circuit. Ordering evap harness. CX paid for part by CC. No money owed on return visit.Within 30 days of previous repair.; ordrng 1 WPW10290745 (harns-wire)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Hanover, MD 21076
Alexander D.
Job Details: 10/17/2023
"cx said she tried unit a couple times since last visit and didnt notice any leaks. replaced vent and deflector. tested unit, no leaks at this time. unit is now working properly"