Service History 124 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Fairfield, PA 17320

Bernard M.

Job Details: 10/18/2023

"Cx complaint the lights are out in unit. Inspected and found all the leds in RC and FC are dim. Found the led harness was bad, replaced and the upper RC and FC lights were fully illuminated. Also found the right side pantry drawer led bad, replaced and the side and left leds are fully illuminated. All leds are now on. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lusby, MD 20657

Davonte

Job Details: 10/18/2023

cx complained washing machine wouldnt start a cycel. couldnt confirm cx complaint. started a normal cycle. unit completed cycle as should without any issues. before starting normal cycle checked unit for error codes. unit didnt have any. unit is working as should

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Portsmouth, VA 23703

Zachery R.

Job Details: 10/18/2023

"replaced parts, went to test, no power supplied at terminal, checked wires off of terminal no power. tried hitting breaker, no luck, advised cx to contact electrician."

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Laurel, MD 20724

Dustin F.

Job Details: 10/18/2023

"cx complaint: unit moves alot during cycleInspected unit, confrimed CX complaint. found back right corner suspension rod bouned partially out of holder. resecured rod and tested unit, unit working as intended."

We serviced a

GLADIATOR FREEZER

Model GAFZ30FDGB04

Near Fredericksburg, VA 22407

Robert W.

Job Details: 10/18/2023

"Cx Complaint is the unit is making noise. Inspected unit and found the unit is in defrost put unit into diag and found when compressor comes on unit is making a rattling noise, Pulled unit out and found tubing from compressor against cabinet and is causing unit is making ratteling noise, Moved tubing and tested unit is now working propery."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ00

Near Laurel, MD 20723

Dustin F.

Job Details: 10/18/2023

"CX: complaint FC light out.Inspected unit, found FC bulb shorted out and housing not securing to top of FC. allowing moisture and cold air in to short bulb out. ordering new housing, LED bulb, and light socket to be replaced.; ordrng 1 WPW10313917 (FC light housing) and 1 W11518235 (FC led light bulb) and 1 W11661565 (light socket)"

We serviced a

JENNAIR REFRIGERATOR

Model JS42SEDUDW20

Near Columbia, MD 21044

Robert L.

Job Details: 10/18/2023

"cx complaint leaking from door when using water, found dispenser fill tube cracked in door, gave cx quote to replace door, $2100+ also gave cx jennair contact info, collected $139 visa for service fee, cx to way options; ordrng 1 LW10292432 (dor-fip us FC inner)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Alexandria, VA 22302

Lloyd B.

Job Details: 10/18/2023

"Cx complained the dryer door did not shut and the washer made a noise. Inspected the unit and found the catch on the dryer door to be tight and the door would not close without alot of force. Installed new catch and had the cx test and it is alot easier to shut. The washer in spin, squeaks at first but then goes away. Unit needs new belt; schdld next appmnt for 10/24 TUE !"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKB0

Near Mount Holly Springs, PA 17065

Fred G.

Job Details: 10/18/2023

"cx complaint unit is not producing clean dishes. inspected unit and entered daig and found fae2. I found wash motor does work. I found water pressure is good. i found unit is dirty, cx is placing grease food inside unit. I found sump is covered in grease. unit is not clean at all. I advised cx to run 2 clean cycles with Affresh and 2 cups of white distilled vinegar. if unit still doesnt produc clean dishes then she will call back."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Mount Holly Springs, PA 17065

Fred G.

Job Details: 10/18/2023

cx complaint unit makes noise when in use. i found idler was seized. was able to replace it. I also cleaned unit out. i found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Baltimore, MD 21223

Emmanuel R.

Job Details: 10/18/2023

Replaced mount and tested unit. unit is now working properly.

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Dover, DE 19904

Taylor F.

Job Details: 10/18/2023

Cx complaint is unit not turning on. Found the console to be defective. quoted cx for console and cx does not want to go through with repair. Cx paid SC by cash and card. Job is complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Lewes, DE 19958

Michael E.

Job Details: 10/18/2023

CX complaint: broil does not stay lit more than 10 min. Tested and verified complaint. I was able to adjust the air shutter to get broil lighting on first spark and tested for 20 min and held flame without problem. I also adjusted the cooktop flames. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Catlett, VA 20119

Robert W.

Job Details: 10/17/2023

CX complaint is the unit isnt making ice. Inspected unit and found the IM is getting power wouldnt cycle unplugged im and plugged back up IM cycled but wouldnt fill much. Pulled filter housing and water picked up some but not very much. Ordering Valve IM and Filter housing; ordrng 1 W11546685 (Valve) and 1 W11162042 (Filter housing)

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Henrico, VA 23231

Chris B.

Job Details: 10/17/2023

replaced ui tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Dover, PA 17315

Sal R.

Job Details: 10/17/2023

"I found thaqt the unti is 70 degrees in botht eh RC & FC , Ebvap has no frost pattern . Unit will need a sealed system repair , I am ordering all acompanieed parts . Once the parts are avalibel, please ahve the office call to set a reutn date witch will need to be 3 call counted.; ordrng 1 W11602886 (FC LED MOD) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (rier filter) and 1 W11504433 (couler) and 1 W11504447 (coupler) and 1 W11546692 (evap coil) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 3callcount (3 call count)"

We serviced a

KITCHENAID RANGE

Model KDRS483VSS03

Near Kensington, MD 20895

Roberto I.

Job Details: 10/17/2023

"CX complaint rigth oven not heating properly, cavity light constantly turning on and off by itself.Confirmed issue with door latch not getting pressed properly by the door. Hinges were replaced by the cx. Found loose screws on doooor liner and hinges, and also found oven frame bent toward the inside around the door latch making it too far from thre liner. Tightened all the door screws and pulled the bent part of the oven frame out. The light didn't turn on anymore by itself. Ran a 450F bake cycle, the oven preheated and worked as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Manassas, VA 20109

Robert W.

Job Details: 10/17/2023

"CX Complaint is the unit isnt working. Inspected unit and found unit door is locked pulled lid and got door open, Checked pressure hose and switch appears to be good nothing clogged called techlne and explained issues and there concultion is the Motor control failed, due to letting unit time out on drain and powered unit back on and unit still doing same issue; saved tckt"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Midlothian, VA 23113

John P.

Job Details: 10/17/2023

Installed gasket only to find noise coming from damper ordering damper; ordrng 1 WPW10479155 (Damper)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Chesapeake, VA 23323

Zachery R.

Job Details: 10/17/2023

"replaced console, tested, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Millsboro, DE 19966

Michael E.

Job Details: 10/17/2023

"CX complaint: door glass out of place. Inspected ad verified complaint. I found handle had been damaged in shippig or install and right side trim missing. I replaced the handle and now door holds together properly but also ordering right side door trim. New construction, not yet occupied and not ready for occupancy. Cannot reschedule due to no one on site to schedule with.; ordrng 1 W10761014 (trim-door)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Woodbridge, VA 22191

Demonte S.

Job Details: 10/17/2023

Inspected the unit. Found that the cx is saying that the Dryer isn't Heating. Checked power at the Terminal Block. L1 to N = 122.7 Volts. L2 to N = 122.8 Volts. L1 to L2 = 245.7 Volts. I then checked the Heater Element. I'm getting 9.9 Ohms. I then checked the Tco. I'm getting Open Line. Installed new Tco Kit. Tested the unit. Unit is heating. Unit is working as Designed. ( Advised the cx to don't use the unit. Until the Vents is Cleaned. Advised the cx to try to use Vent Wizard) ; used 1 W10900067 (TCO) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Severna Park, MD 21108

Bernard M.

Job Details: 10/17/2023

"Replaced damper, air flows through, unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Silver Spring, MD 20902

Brian F.

Job Details: 10/17/2023

"Cx states water leaking into RC, inspected and confirmed. Found ice on floor of FC, removed evap cover, found drain pan covered in ice, drain tube blocked. Cleared ice from drain pan, found defrost heater not mounted on all drain pan clips. Mounted defrost heater to all drain pan clips, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Midlothian, VA 23114

John P.

Job Details: 10/17/2023

Cxs complaint freezer ice maker not making ice checked unit found fill tube Frozen replaced fill tube tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV00

Near Fort Washington, MD 20744

Shane B.

Job Details: 10/17/2023

"cx complaint is the unit not cooling at all. cx had home warrenty people inspect unit and they said it was a SS issue. when i arrived unit was already pulled out. room temp in both sections, no frost at all. found compressor is running but only pulling .64amps. unit has a SS issue. ordering compressor for return visit with SS tech. office scheduled return for 10/24.cx paid service call.; ordrng 1 W10507884 (compressor)"

We serviced a

JENN-AIR OVEN

Model JJW2430LL00

Near Ashton-Sandy Spring, MD 20861

Israel R.

Job Details: 10/17/2023

Installed control and blower. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Gloucester, VA 23061

Lucas R.

Job Details: 10/17/2023

"replaced icemaker, cleared code, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Elizabeth City, NC 27909

Branden R.

Job Details: 10/17/2023

came out to replace parts on unit . disassembled and replaced wash basket . tested unit is now running as designed .

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Dunkirk, MD 20754

David J.

Job Details: 10/17/2023

Customer complaints of an off-balance load error arrived today and could not verify complaint. Found those store error codes found tub is perfectly round. Suspension and suspension was tight found customer cleaned one bath towel and one blanket which was over saturated and caused balance to be off-balance. Explain to customer to light of load or two heavy a load can be bad that she hast to find the perfect balance of clothes. Also explained if it is off-balance to go ahead and pause it and separate clothes and restart it. Recalibrated unit unit is working as designed job complete

We serviced a

MAYTAG WASHER

Model MVWX655DW

Near Washington, DC 20008

Sherwood

Job Details: 10/17/2023

cx complaint leaking into tub. and dispensing slow. arrived confirm issues installed valve. and after reapir water is now dispensing alot better. and also not dripping into tub when unit is off. this repair is complete

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Dover, PA 17315

Sal R.

Job Details: 10/17/2023

"CX complaint is that the unit would not heat. I found that the unit would tumble , but not heat. I was able to pull the unit out and accessed the termblock. I found 120 V's to L1 & L2 , but dis not find the propper 240V's across. I advised CX to have a licensed electrican come into the home and inspect the power supply between the breaker and outlet. I collected $139.00 for service charges via credit card."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bel Air, MD 21014

Neil H.

Job Details: 10/17/2023

cx complaint no matter the load size or spin speed unit does high spin and unit shakes crazy found new controkl needed once i recalb unit worked okay but will possibly happen again and the suspension rods needed also for the shaking of tub; ordrng 1 W11478526 (Whirlpool Washer Control Panel) and 1 W11624943 (CNTRL-ELEC)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Harrisburg, PA 17110

Fred G.

Job Details: 10/17/2023

cx complaint unit is leaving clothes wet at end of cycel. inspected unit and entered daig and found 0 saved error codes. ran auto test and found unit was only spinning gearcase shaft not basket. i found hub has failed. i was able to replace hub and found unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Camden, NC 27921

Branden R.

Job Details: 10/17/2023

cx complaint not starting or operating checked unit and found inlet valve connetion unseated not allowing proper vac to valve to put in water . reseated and tested unit is now running as designed . found drain line running threw the floor . when drain need to be ran up over to the sink drain . advised cx and unit is now running as designed . cx agreed to have drain ran properly .

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Strasburg, PA 17579

Justin L.

Job Details: 10/17/2023

Was able to access unit and replace parts. When I removed the spin basket found that it fractured which was part of the issue. Replaced all parts but ordering spin basket which will ship to cx house and they will call for return; ordrng 1 W10752719 (spin basket)

We serviced a

JENNAIR OVEN

Model JJW3830WB02

Near Vienna, VA 22182

Jason A.

Job Details: 10/17/2023

CX complaint DBL OVEN error code during preheat & wont reach temperature. Replaced LWR & UPR cooling fans. Preheat both ovens to 450F. Both ovens reached 450F & did not error code. Check no errors stored > JJ

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Mineral, VA 23117

Thomas B.

Job Details: 10/17/2023

Cx compliant unit is not working properly inspected unit found dent and concave in the door gasket removed and replaced the door gasket tested for proper use unit now functions Normally. Qouted 249.00 prior 1 yr on gasket cx paid by CC

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Wilmington, DE 19805

Taylor F.

Job Details: 10/17/2023

Cx complaint is unit not heating. Tested inspected and verified complaint. Found the element to be defective. Replaced element from pre id and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Mineral, VA 23117

Thomas B.

Job Details: 10/17/2023

Cx complaint unit is not working properly inspected unit found defrost heater is not coming on properly ordering heater and harness; ordrng 1 W11579349 (Defrost heater) and 1 W11577969 (Harness with thermostat)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Fulton, MD 20759

Israel R.

Job Details: 10/17/2023

cx complained that insulation was comming out of the kick plate and thought something was missing . i reajusted the insulation and put the kick plate back on properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Leesburg, VA 20176

Ricky E.

Job Details: 10/17/2023

"customer stated that the unit was making a sount and frosting in the fzr. verified issues, unable to verifie sound. resealed fzr door, unit cks ok.."

We serviced a

KITCHENAID RANGE

Model KDRS483VSS03

Near Glen Burnie, MD 21060

Davonte

Job Details: 10/17/2023

cx complained unit left front burner kept making clicking noise was flame was lit. confirmed cx complaint. creplaced spark module and unit continued to do the sam thing. took new spark module out and put the old one back in. unit will need iginitor. cx said he'll be buying the part and will reavh out to us. he will owe 110 for labor.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Berryville, VA 22611

Daniel J.

Job Details: 10/17/2023

range concerns while in broil panel went out and never came back getting power replaced control tested bake and broil customer concerns when panel went out surrounding metal parts hot or really warm found foil used to keep cook top clean blocking venting informed customer who removed let broil run for awhile no errors or display issuses present

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Hopewell, VA 23860

Chris B.

Job Details: 10/17/2023

cx comp un it will not drain insp unit conf cx c omp found obstrcution in dp replaced dp tested unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model NTW4519JW2

Near Chesapeake, VA 23320

Zachery R.

Job Details: 10/17/2023

"cx complaint unit stops mid cycle, checkec unit, no faults stored. tried calibrating, unit will only lock lid, starts test cycle but control stops sending power randomly. verified proper voltage supplied to acu, ordering acu , motor and actuator to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11607637 (control) and 1 W11497303 (motor) and 1 W11481722 (actuator)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Elkridge, MD 21075

Alexander D.

Job Details: 10/17/2023

cx complaint lid wont lock and unit wont do anything. inspected unit and verified complaint. f5e3 flashing upon arrival. tried starting cycle but it just cycles lock nonstop but doesnt actually lock the lid. replaced lid latch. tested unit. unit is now working properly

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Mattaponi, VA 23110

Lucas R.

Job Details: 10/17/2023

"replaced motor, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS02

Near Bel Air, MD 21014

Neil H.

Job Details: 10/17/2023

cx complaint the rc freezing food tested amper and it was going to close and would but kept going until it was still open allowing fc air to keep coming into rc shelves where ice cold and secured all the handles they where loose unit checked good.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Camp Springs, MD 20746

Leon

Job Details: 10/17/2023

"complaint was the unit wasn't spinning When we went there, the unit was in the back of the warehouse. No water or power connection. I had to run an extension core. In order to put the unit in diagnostic mode, the unit was spinning on each setting. Low, medium, and high unit had no error codes seen no issue with unit"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Locust Grove, VA 22508

Tanner B.

Job Details: 10/17/2023

"CX Concern the unit not washing , found a 4-3 and 7-1 error. unit fills , does not wash and unit does drain/ heat.. Unit needs new sump ..; ordrng 1 W11025157 (sump/motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KUIC15NRXS2

Near Kensington, MD 20895

Brian F.

Job Details: 10/17/2023

"Cx states IM was left running with water supply off, once water was turned back on, unit no longer makes ice. Entered diagnostic mode, found recirculation pump is locked, can hear pump hum, but no water is moving. Ordering recirculation pump.; ordrng 1 W11566405 (recirculation pump)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ3

Near Gaithersburg, MD 20878

Julian H.

Job Details: 10/17/2023

replaced cap & working COLLECTED PAYMENT THRU APP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Fort Washington, MD 20744

Shane B.

Job Details: 10/17/2023

cx complaint is the ice bin breaking causing ice to fall through the bottom and IM not working. confirmed complaint. found bin is broken. IM was turned off. i turned it on and cleared some ice from around the rear of IM. cycled IM and it completed cycle without spilling anything. IM is working. replaced bin with preIDed part. unit is now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS342FIAM00

Near Hyattsville, MD 20784

Leon

Job Details: 10/17/2023

"Replace both lights and refrigerator and freezer the lights cut back We was unable to cut the water off to replace the filter housing. But we just needed to replace the filter housing flap, which I replaced with no problem.Test it everything maybe sure nothing was leaking you and it worked as it should"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW08

Near Falling Waters, WV 25419

Ken M.

Job Details: 10/17/2023

Door replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Dundalk, MD 21222

Shane M.

Job Details: 10/17/2023

"unit already has new gearcase. installed basket,tube ring, driveblock, spanner nut, found suspension to be weaken,. also found waterlines smacking back of cabient. added ziplines to waterlines. ordering suspension.; ordrng 1 W10780045 (suspension)"

We serviced a

WHIRLPOOL WASHER

Model MVW6500MBK0

Near Falmouth, VA 22405

Tanner B.

Job Details: 10/17/2023

Replaced shifter and tested unit. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Greenwood, DE 19950

Frederick R.

Job Details: 10/17/2023

Replaced control board per prior diagnosis. Tested after repair and the microwave is now working properly. Ligh works on all levels. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Chantilly, VA 20152

Ezra M.

Job Details: 10/17/2023

"installed pump and lower harness, ran diag cycle. unit working properly."

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Abingdon, MD 21009

Neil H.

Job Details: 10/17/2023

replaced the drum unit tested good $150 collected

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Strasburg, PA 17579

Justin L.

Job Details: 10/17/2023

Was able to access unit and replace parts. Tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW500CMW0

Near Aberdeen, MD 21001

Neil H.

Job Details: 10/17/2023

"building 986-201 new valve needed unit keeps water going even when off; ordrng 1 W11595805 (Valve, Water Inlet)"

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Mineral, VA 23117

Thomas B.

Job Details: 10/17/2023

Cx complaint unit is not working properly inspected unit found F5 error and lid switch is clicking rapidly and controls constantly reset ordering the control and the lid switch ; ordrng 1 W11100602 (cntrl-elec) and 1 W10810403 (lid lock assy)

We serviced a

KITCHENAID COOKTOP

Model KFGC506JSS05

Near Bethesda, MD 20817

Brian F.

Job Details: 10/17/2023

"Cx states ignition issues with RF and LF burners. Tested, burners are ligting within 4 seconds, but it varies. Adjusted dual burner heads according to service pointer, burners lighting more consistently. Advised cx dual burners can take longer to ignite than normal burners. Unit is functioning as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Prince Frederick, MD 20678

David J.

Job Details: 10/17/2023

"Customer complaint unit is not making ice arrive today and verified complaint found only a few cubes in the ice bin. Ran test 56 and found error code E5 for icemaker timing out. Will return with icemaker and will replace filter heater and icebox fan at the same time, temperatures in unit were 35 and -2. Will return when parts arrive.; ordrng 1 W11658802 (Ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Strasburg, VA 22657

Daniel J.

Job Details: 10/17/2023

frost forminng in freezer and fridge gasket coming out found gap in lower right bottom corner of freezer gasket heated and now sealing attempted to replaced fridge gasket gasket to staying in seam heated old gasket now staying in seam informed customer to leave closed for a few hours for gasket to reshape

We serviced a

JENN-AIR RANGE

Model JDRP436HM01

Near Stone Ridge, VA 20105

Ezra M.

Job Details: 10/17/2023

"soot on bottom of pan when cooking on left front burner. ordering flame spreader, screws, orifices and cap; ordrng 1 W11319683 (burnr-head LF) and 2 W11323261 (screw)s and 1 W11643164 (orifice, main, LF) and 1 W11661909 (orifice, simmer, LF) and 1 W11319224 (cap-burner)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ellicott City, MD 21043

Dustin F.

Job Details: 10/17/2023

"Cx: complaint: door not closing rightInspected unit, found door is bowed, preventing door from closing and gasket is getting in way. tried moving gasket but thats when i found door bowed. ordering new RC door and nameplate; ordrng 1 LW10912075 (Stainless RC door) and 1 W11223753 (nameplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near York, PA 17406

Sal R.

Job Details: 10/17/2023

"CX comoplai t is after last viusit , munit still is not cooling. I found that the FC temps when det to -5 is 13 and RC temps at 39 when set to 35. I am ordering 1 sealed system due to previouse SS tech cuttung into system. Service and labor charges are covered under VIA 30 day warraty and all parts covered under 60 limited warraty. Once all parts are avalibe, please have office set a return with a SS tech for a 3 call count; ordrng 1 W11109499 (fdrier filter) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11574734 (compressor 18) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (oupler) and 1 W11506635 (coupler) and 1 W11578047 (suction tube) and 1 W11598434 (evap coil) and 1 W11506620 (coupler) and 1 W11504450 (cap tube) and 1 3call"

We serviced a

GLADIATOR REFRIGERATOR

Model GI6FDRXXY03

Near Ellicott City, MD 21043

Dustin F.

Job Details: 10/17/2023

"CX complaint: gaskets torn Inspected unit, confirmed FC gasket good but both RC gaskets torn. Quoted CX for replacing gaskets and saved to SD. CX doesnt wanna repair at this time and paid Svc Fee."

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near York, PA 17402

Sal R.

Job Details: 10/17/2023

"CX complai t is that the unit is intermitantly giving a PF and shutting down . I fou d that unit to be opperating at time of arrivel. I was able to access the control and foudn a hot to touch relay on the control. I am ordeirng 1 control board ( W11224256). Once the contract is apporved, please have someone form teh office call to set a return date.; ordrng 1 W11224256 (control board)"

We serviced a

MAYTAG FREEZER

Model MRT311FFFE01

Near Edgewood, MD 21040

Emmanuel R.

Job Details: 10/17/2023

"Replaced control box and tested unit, unit come on and compressor started up. Discharge line was getting warm so i advised her allow 24hrs for unit to cool."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near White Stone, VA 22578

Lucas R.

Job Details: 10/17/2023

"cx complaint frost in fc, checked unit found warped fc door, not cx's primary residence, advised cx to contact kitchen aid with shipping questions.; ordrng 1 12977880SQ (dor-fip ss) and 1 W10876598 (nameplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Columbia, MD 21045

Dustin F.

Job Details: 10/17/2023

"CX: complaint: brand new unit not coolingInspected unit, confirmed CX complaint. Found no frost pattern and compressor pulling only .2 amps when running. SS repair needed, suspected low charge. ORdering Compressor, and drier with all fittings. 2 count SS; ordrng 1 W11582579 (compressor) and 2 W11504415 (coupler(compressor))s and 2 W11504431 (coupler(compressor))s and 2 W11506619 (coupler(compressor))s and 1 W11506635 (access stub(compressor)) and 1 W11109499 (Drier) and 2 W11504445 (coupler(drier))s and 2 W11504449 (coupler(drier))s and 1 r600 (r600)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs571cihz04

Near Manassas, VA 20110

Robert W.

Job Details: 10/17/2023

Replaced fan and blade unit tested and is working properly.

We serviced a

KITCHENAID FREEZER

Model KRFC300ESS07

Near Annapolis, MD 21403

Davonte

Job Details: 10/17/2023

instaled nameplate and rc door t. used heat gun on gasket to give door a better seal unit is now working as should.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Berryville, VA 22611

Daniel J.

Job Details: 10/17/2023

oven not respnonding to key pad per notes replaced control tested both bake and broil now responding to key pad returning control

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Fulton, MD 20759

Israel R.

Job Details: 10/17/2023

cx complained that steam was getting in between the glass of the door . tested the unit and replicated the issue .tested unit with bowl full of water ran it to steamming .it statred moisture on the inside of the door after letting it sit for a while and notices moisture getting threw gasket into middle of glass . ordering inner and outter door to fix the issue call cx when parts arrive; ordrng 1 W11684570 (inner door) and 1 W10359769 (foam handle) and 1 W11600216 (outter door) and 1 rivetgun (rivit gun)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Staunton, VA 24401

Kyle A.

Job Details: 10/17/2023

Units is not producing any frost pattern. Unit has a leak somewhere. Ordering compressor and evap. Will charge with nitrogen on return to determine leak ; ordrng 1 W11546692 (Evap) and 1 W11580057 (Compressor) and 1 W11506635 (Coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Forest Hill, MD 21050

Emmanuel R.

Job Details: 10/17/2023

"Upon arrival i started removing the back cover and found both lokrings soaked in oil. Sprayed mega bubbles and confirmed the leak. I cut out the lokrings and brazed cooper inline. I filled unit with nitrogen and it held the nitrogen, vaccumed unit down and held vacuum too. Filled 64g r600 and checked my pressures and frost pattern. Pressures and frost pattern are looking good advised allow 24hrs for unit to cool."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354ESS2

Near Crozet, VA 22932

Kyle A.

Job Details: 10/17/2023

"Changed parts and tested unit and unit is now as designed.; ordrng 1 WPW10546503 (Adjuster ka truckstock), used 1 WPW10546503 (ADJUSTER) from stock"

We serviced a

MAYTAG RANGE

Model MGR7700LZ4

Near Dundalk, MD 21222

Shane M.

Job Details: 10/17/2023

"cx complaint the unit door isnt shutting properly. found whats looks to be Left hinge not hooked properly. removed door. installed door back. open/close the door 20 times, slammed door & shut door quickly open/close door slowly. unit working as design. wpw10299227 left hinge wpw10299224 right hinge. mandatory"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Harrisburg, PA 17112

Cody H.

Job Details: 10/17/2023

"CX complains unit water is not dispensing or ice. cx states this happens every 2 months or so. unit is currently working as designed, no parts installed on this visit. unit leveled on cx request. documented issues with techline. No further work needed unless cx calls in again. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Baltimore, MD 21224

Shane M.

Job Details: 10/17/2023

installed kit. didnt fix the issue. moved unit alittle bc of pressure being put on back vent. no sounds. unit working properly.

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Lexington Park, MD 20653

David J.

Job Details: 10/17/2023

"Customer complaint unit is making rattling noise arrive today and verify complaint found rattling coming from blower wheel and squeaking coming from tensioner found blower wheel to be stripped on motor ordering extra parts for return visit. That way if we cant separate, we have extra parts to complete job on return visit will return when all parts arrive. ; ordrng 1 WPW10211911 (Housing) and 1 W10837240 (Tensioner pulley) and 1 W11364931 (Dryer motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Baltimore, MD 21231

Shane M.

Job Details: 10/17/2023

"cx complaint the unit isnt dispensing ice. found open blue wire to auger motor quote for the repairs $1,267.16 2nd tech needed. cx paid svc by card. LW10691266"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB06

Near Leonardtown, MD 20650

David J.

Job Details: 10/17/2023

Customer complaint unit will not sense when making popcorn after previous text visit he had found after replacing humidity sensor that the control needed to be replaced. Arrived today and verified complaint found error code after testing disconnected power and removed control replaced control and tested again with a bag of popcorn unit now sensed correctly. Unit is working as designed job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ1

Near Timonium, MD 21093

Brian R.

Job Details: 10/17/2023

came out and replaced harness and tested and checked unit. unit now checks and works as it should. job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Ashburn, VA 20148

Simon

Job Details: 10/17/2023

CX complaints MW wall oven door not closing properly .Inspected unit and door lock not reponding unless push the door hard .unit need door interlock.ordered door interlock harness.SZ; ordrng 1 W11033422 (door switch harness)

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Parkville, MD 21234

Emmanuel R.

Job Details: 10/17/2023

"Cs unit is making a squeaking noise, confirmed complaint . I found the drum was making contact with the cabinet, drum was off the tracks. Put drum i correct positions and tested unit. Unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Hedgesville, WV 25427

Ken M.

Job Details: 10/17/2023

"Customer complaint is that the unit does not heat on any burners. Checked power to the unit and found:L1-N: 120VAcL2-N: 120VAcL1-L2: 0VSame line run for L1 and L2, customer needs an electrician."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW

Near Parkville, MD 21234

Emmanuel R.

Job Details: 10/17/2023

"Cs unit is not working, confirmed complaint. I found the unit is unleveled so when you start a load it goes off balance, older home basement floor is unleveled. I was able to level the unit the best i could , ran test cycle, test cycle completed ok, instructed customer oh to operate the machine."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Frederick, MD 21703

Ricardo S.

Job Details: 10/17/2023

"Replaced parts, unit tested and dryer works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM10

Near Timonium, MD 21093

Brian R.

Job Details: 10/17/2023

cx complaint is water drips and leaks where filter is and there also water on the freezer door gasket. checked unit. also when getting water out door valve at times makes a loud sound. filter is in right and tight as well. will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11168758 (Water Reservoir) and 1 WPW10341329 (Water Valve) and 1 W11194438 (Filter Housing) and 1 W10806457 (Mullin Grey)

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS05

Near Leesburg, VA 20176

Ricky E.

Job Details: 10/17/2023

"installed part, unit cks ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Timonium, MD 21093

Brian R.

Job Details: 10/17/2023

cx complaint is door is starting to chip and come apart on the top where console is. checked over unit. replaced outter door and when putting handle on screw and lock tap broke. will need to order new hardware and handle. as soon as parts are in office will schedule. also will reorder outter panel as after plastic came off theres a scratch.; ordrng 2 W11157086 (Handle Stud)s and 2 W10826179 (Screw)s and 1 W11685315 (Handle) and 1 W11461694 (Outter Panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Leesburg, VA 20176

Ricky E.

Job Details: 10/17/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW04

Near Henrico, VA 23233

Thomas B.

Job Details: 10/17/2023

Cx complaint unit is not working properly inspected unit found the ice maker stuck in a cycle removed the stoppage and tested unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF302ESS02

Near Bowie, MD 20716

Shawn D.

Job Details: 10/17/2023

"cx complaint unti cooled for a day in a half. inspected unit and both section room temp, took freezer apart and no uv dye found no oil evap looks good, checked compressor area and no uv dye. hooked guages up and we are at26inch vac and +10 on high side. unplugged fridge and pressures equalized in vac 15 inch on low side and high side doesnt show what numbers. i then recovered pretty much no freon. i filled unit with nitrogen waited 20 minutes pressure dropped a little soapy water everything outside cabinet and no leaks. callled techline spoke to chris and we determined leak is cabinet where i cant access. left cx with file number; ordrng 1 w10143759 (uv drier SD V/S) and 1 w10913906 (coupler SD V/S), used 1 w10143759 (uv drier SD V/S), and 1 w10913906 (coupler SD V/S) from stock"

Contact Us

About Us