Service History 124 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM01

Near Forest Hill, MD 21050

Emmanuel R.

Job Details: 10/05/2023

"Replaced comporessor and uv drier, unit had a full charge of r134. Vaccum unit down and it held it for over 10mins. Filled 4.25oz r134a and checked for frost pattern. Unit is now working properly. Advised allow 24hrs for temps to come down."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Reisterstown, MD 21136

Shane M.

Job Details: 10/05/2023

cx complaint of clicking noise. no error codes stored in system. found spacing issue with slider and its teeth to gearcase shaft. replaced slider. calibrated machine. unit making no sounds. also leveled unit.

We serviced a

WHIRLPOOL OVEN

Model WOD51ECOHS20

Near Aylett, VA 23009

Thomas B.

Job Details: 10/05/2023

Cx complaint UI Issues Inspected unit has error code F6E4 for Ui error ordering the console assy for the issue ; ordrng 1 W11600355 (User interface)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Montgomery Village, MD 20886

Julian H.

Job Details: 10/05/2023

"CX complaint about when closing bottom Rc door Fc was opening found frost building up on interior noticed a gap on between liner & frame apply adhesive from VS to seal properly found that unit was left on wheels causing force of closing door rock unit back & forth causing door to open leveled with adjustable legs door closing much smoother & door fromFC not opening working fine; ordrng 1 WP482338 (adhesive (JH VS)), used 1 WP482338 (ADHESIVE (JH VS)) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Newport News, VA 23602

Lucas R.

Job Details: 10/05/2023

"cx complaint spray arm melted, checked unit found spray arm tabs seperated from arm causing spray arm to seperate from sump and melt onto element, called safety spoke with Donna, recieved auth: replaced element, ordering spray arm to complete.; ordrng 1 WPW10491331 (spray arm)"

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Potomac, MD 20854

Roberto I.

Job Details: 10/05/2023

"Cx complaint no power.Confirmed unit not turning on. Removed console, confirmed 13.5Vdc supplied from the control board. Replaced console using pre id part. Unit tested ok. Collected $418.15"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS01

Near Bethesda, MD 20814

Shawn D.

Job Details: 10/05/2023

rpelaced extension arm and shim and tested works good. i noticed it looks like the door hinge on top right side loks different than left it sits up high snapped pic. checked diagrams and cant tell what the part is suppose to look like. new parts are on nice and tihgt and should not come loose anymore. unit is goo to go

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Vienna, VA 22182

Richard B.

Job Details: 10/05/2023

"CX complant. No ice made and water dispensed. Inspected yunit and found ice maker passes tests in step 120 . Turned on dispenser heater , Checked for kinked hoses behind fridge. Checked filter , No water in replacement filter, Ordering filter head, Resivoir , filter head heater and water tube. Further work needed. RB; ordrng 1 W11024084 (filter heater.) and 1 W11451365 (resivoir) and 1 W11451366 (filter head r) and 1 W11517696 (tube) and 1 W11422857 (dual valve.)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Reston, VA 20190

Richard B.

Job Details: 10/05/2023

"CX complant. Washer stopped washing. Prior diagnosis found units control not responding to diagnostics. Installed control and tried a drainn and spin cycle. Unit just spun. Checked for fault codesand found pressure system fault. Reordering control , Harness with pressure sensor hose . Emptied tub of water with shop vac while on site, Please call and scedule. When parts available, RB; ordrng 1 W11417071 (harness) and 1 w11629601 (control)"

We serviced a

KITCHENAID HOOD

Model KVWB400DSS

Near Clarksville, MD 21029

Robert L.

Job Details: 10/05/2023

"cx complaint not pulling air out, found both filters backed with grease, removed filter and had stronger air flow to outside, unit not properly installed when pushing up from front whole unit moved, cx to contact contractor, tested all ops ok, suggested dropping cover when cooking"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Potomac, MD 20854

Roberto I.

Job Details: 10/05/2023

CX complaint door falls down.Found spring unhooked on the right hinge for the 2nd time. Replaced hinge using pre id part. Unit tested ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV1

Near Potomac, MD 20854

Roberto I.

Job Details: 10/05/2023

"Cx complaint control panel not responding.Inspected unit, confirmed control panel not responding, unable to run diagnostic. Found control panel overlay detached again around keys, steam getting inside and damoging the UI (signs of moisture on it). Ordering console assy W11660284.; ordrng 1 W11660284 (console assy)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Little River, SC 29566

Paul F.

Job Details: 10/05/2023

Installed new spray arm. All check ok.

We serviced a

WHIRLPOOL FREEZER

Model JS48PPDUDE01

Near Freeland, MD 21053

Bernard M.

Job Details: 10/05/2023

"Replaced thermistor and harness, evap developed frost pattern with fan running, unit is cooling. The doors seal when pushed closed. Gaskets seal all the way around. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Little River, SC 29566

Paul F.

Job Details: 10/05/2023

Customers complaint is unit has an issue with the door springs. Adjusetd springs and all check ok.

We serviced a

KITCHENAID RANGE

Model KERA205PSS4

Near Rockville, MD 20850

Julian H.

Job Details: 10/05/2023

CX complaint about unit's broil element not working & bake taking long put unit on test mode no errors went to the back confirmed 244vac to unit checked resistance on broil element 30oh &37oh looked fine power notgoing to element relay not closing on appliance mgr part NLA explained this to CX she understands PIF THRU APP; ordrng 1 9761595 (appliance mgr (part NLA))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Little River, SC 29566

Paul F.

Job Details: 10/05/2023

Customers complaint is water still on top of the freezer door gasket. NTO foam strips for this issues.; ordrng 2 w11159728 (foam strips)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHV00

Near Severn, MD 21144

Dustin F.

Job Details: 10/05/2023

"Upon arrival, found Wrong door shipped under right part number. reordering door; ordrng 1 LW10865738 (stainless right side door (reorder))"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Little River, SC 29566

Paul F.

Job Details: 10/05/2023

Installed new parts. All check ok.

We serviced a

MAYTAG DRYER

Model MEDC200XW1

Near Ephrata, PA 17522

Justin L.

Job Details: 10/05/2023

Cx complaint not drying clothes and making noise. Was able to access unit and found 242.3 VAC incoming. Found unit started to heat but element was grounding itself out which in turn shorted fuses. Found when spinning thumping and screeching. Inspected and found idler seizing causing belt to splinter and tear and rollers worn. Ordering all parts needed for repair and setting return for Tue 10/10/23; ordrng 1 279838 (element) and 1 WP3387134 (cycling thermstat) and 1 279816 (tco) and 1 WP3977767 (high limit) and 2 WPW10314173 (roller)s and 1 WPW10198086 (belt) and 1 WP691366 (idler)

We serviced a

AMANA WASHER

Model NTW4519JW2

Near North Myrtle Beach, SC 29582

Paul F.

Job Details: 10/05/2023

Customer complaint is basket has fallen down. Found damper rods are bad and it broke one of the holders. NTO part.; ordrng 1 W11217817 (suspension) and 1 W11172199 (spin basket)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC7HV20

Near Potomac, MD 20854

Roberto I.

Job Details: 10/05/2023

"Replced part, tested mw and then ran a bake cycle. The unit worked as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Little River, SC 29566

Paul F.

Job Details: 10/05/2023

Customers complaint is unit goes out of balance on every load. Found spin basket wobbles on the drive shaft. Could not remove the washplate. Nto parts.; ordrng 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W11130362 (rods) and 1 W11454734 (gearcase) and 1 W10721967 (cam)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Laurel, MD 20707

Leon

Job Details: 10/05/2023

Cx complaint was unit wasn't filling confirmed issue seen that the cold water was turned off and when we turned it back on the knob started to leak water But when we did turn it back on unit started to work and fill right cx would need to call a plumber to fix water issue

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near North Myrtle Beach, SC

Paul F.

Job Details: 10/05/2023

Customer complaint is an issue with the lower trim piece. Customer had a new trim piece at her house already. Installed and all check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Vienna, VA 22181

Jason A.

Job Details: 10/05/2023

CX complaint FRIDGE cooled a few days after compressor was replaced. Found heavy UV dye on evap tray below tube (#42) Cut away insulation & found tube rusted & UV dye. Pressurised with 140psi & soapy water & got bubbles. See SDpics. Part not in stock. 2CountSealSyst on return > JJ; ordrng 1 W11644054 (tube (#42))

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM

Near Laurel, MD 20723

Leon

Job Details: 10/05/2023

Cx complaint was unit didn't dry confirmed issue found that the element was reading OL replaced element tested unit everything was heating as it should with no leaks

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near North Myrtle Beach, SC 29582

Paul F.

Job Details: 10/05/2023

Installed new part. All check ok.

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Halethorpe, MD 21227

Dustin F.

Job Details: 10/05/2023

"cx complaint: unit drying without coinsInspected unit, confirmed CX complaint. found coinchute unplugged. plugged in coin chute and tested unit. unit working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 10/05/2023

CX complaint is sporatic ice. Inspected/tested and found IM not harvesting and when I reset breaker and when IM harvested it made a bad clacking noise during entire harvest. It did allow water in. Ordering IM. Also ice on bottom of FC. Checked gasketand found FC door liner warped on bottom. ORdering FC door and gasket. Cannot reschedule due to FBO direct shipment of door; ordrng 1 W11435351 (FC Door) and 1 W11435351 (gasket) and 1 W11548540 (ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Culpeper, VA 22701

Danny R.

Job Details: 10/05/2023

icemaker is filled with water just wont cycle will need anothr icemker; ordrng 1 W10882923 (icemker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Chesterfield, VA 23832

Chris B.

Job Details: 10/05/2023

cx comp unit will not amke ice insp unit conf cx c omp found fill tube frozen found 120v at fill tube heater thawed tube filled im working as desighned unit will need fill tube heater W11087201collecetd 120 sc 110 labor 15 ship 4.88 tax 81.29 heater cx paid in full 331.17 cc; ordrng 1 W11087201 (heater)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Hampton, VA 23666

Justin W.

Job Details: 10/05/2023

replaced motor and tested unit passed calibration. placed clothes into unit and put on towel setting to find that sound came back. called techline spoke to Butch, ordering gearcase to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (cam) and 1 W11239857 (belt) and 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11551646 (spanner nut)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Suffolk, VA 23434

Austin D.

Job Details: 10/05/2023

replaced the parts. tested operation. unit is running as designed.

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Severn, MD 21144

Justin S.

Job Details: 10/05/2023

cx complaint f7e1 error code - top load washer. Confirmed complaimnt. Upon arrioval ran diagnosis cycle. Heard belt squelling. Looked under unit. Fpound belt shield just laying under unit not bolted to gearcase. Bolt holes had been stripped out from factory. Ran bigger size sheet metal screws in to hold shield in place. Ran another diagnosis cycle and no noise or codes appeared back. Unit is working good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Suffolk, VA 23434

Austin D.

Job Details: 10/05/2023

replaced the parts. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Stafford, VA 22554

Robert W.

Job Details: 10/05/2023

"Cx Complaint is the unit isnt cooling. Inspected unit and found the FC evap frosted over defrosted and pulled evap cover and found the heater harness has failed, Tested thermistor and found it out of range in glass of ice water. Replaced heater and thermistor unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Suffolk, VA 23434

Austin D.

Job Details: 10/05/2023

replaced the parts. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Richmond, VA 23294

Thomas B.

Job Details: 10/05/2023

Removed and replaced the drain pump unit now functions Normally

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Windsor, VA 23487

Austin D.

Job Details: 10/05/2023

"cx complaint the unit is not heating. checked the unit and found that the tco was open. replaced the tco and tested operation. unit is running as designed.; ordrng 1 W10900067 (tco ar vs), used 1 W10900067 (TCO ar vs) from stock"

We serviced a

KITCHENAID RANGE

Model KSEB900ESS6

Near Glen Allen, VA 23059

Thomas B.

Job Details: 10/05/2023

Removed and replaced the triple switch tested and inspected for proper use unit now functions Normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Chesapeake, VA 23325

Zachery R.

Job Details: 10/05/2023

"replaced parts, advised cx to flush filter and to dump first couple batches of ice. tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Hampton, VA 23661

Justin W.

Job Details: 10/05/2023

cx complaint unit not spinning or agitating. checked unit to find error codes f7e6. found oil covering all components under unit. ordering parts to complete repair.; ordrng 1 W10752187 (screw) and 1 W11550891 (agitator) and 1 W10528947 (drive hub kit) and 1 W11130362 (suspension) and 1 W11454734 (gearcase) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt) and 1 W10913953 (actuator) and 1 W11395618 (cap) and 1 WPW10427633 (pulley shield) and 1 W10721967 (clutch)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Hampstead, MD 21074

Bernard M.

Job Details: 10/05/2023

"Cx complaint the lights are out in RC. Inspected and found the side and upper right side lights dim. Found the FC light to be out. Replaced FC light using pre-id parts, all lights in both sections are fully illuminated.Cx paid $323.15 for full repair. Unit checks good"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/05/2023

"CX complaint broken support clip in side.Confirmed element support clip separated from the upper part, unable to teinstall part. Ordering suppirt clip W10909479; ordrng 1 W10909479 (support clip)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Chesapeake, VA 23320

Zachery R.

Job Details: 10/05/2023

"replaced control, tested, unit working as designed."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Hagerstown, MD 21740

Ken M.

Job Details: 10/05/2023

"Customer complaint is that the right front burner is not lighting. The burner sparks when the other burners are started, but there is no response from the right front burner switch. Switch inspected and found that the switch arm was not engaging properly. Switch reinstalled and unit retested. All burners are now working properly."

We serviced a

AMANA WASHER

Model NTW5640TQ0

Near Chesapeake, VA 23320

Branden R.

Job Details: 10/05/2023

"cx complaint unit making alot of noise, checked unit and found when unit is trying to spin it is vary loud . unit draining properly , found oil leaking from gearcase along with coupler on unit bad . was advised to order gearcase , clutch and coupler for unit .; ordrng 1 3360629 (gercase) and 1 WP661600 (motor) and 1 285753A (coupler) and 1 285785 (clutch) and 1 W10820043 (Basket Drive Assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Frederick, MD 21704

Ricardo S.

Job Details: 10/05/2023

"Cx complains that the unit rc and fc not cooling properly, inspected unit, defrost problem.. the wires on defrost is loose, unit needs defrost heater, i fixed the wire... defrost works fine..; ordrng 1 w11650660 (heater assy)"

We serviced a

WHIRLPOOL OVEN

Model KODE900HSS20

Near Ashburn, VA 20148

Daniel J.

Job Details: 10/05/2023

double oven noise from lower blower fan let unit heat noise did start after heating near 210f replaced new motor installed and giving f8 e1 error unable to reach speed removed back panel nothing binding motor or fins spins freely same error reinstalled old fan no error ordering new blower base of unit has extension to raise up in cabinet; ordrng 2 w11598119 (blower fan)s

We serviced a

AMANA MICROWAVE

Model AMV2307PFS07

Near Frederick, MD 21704

Ricardo S.

Job Details: 10/05/2023

"Replaced magnatron, unit tested and microwave still making the humming noise.. interlock switches cks ok, tranformer receives 120vac, high side problem.. order diode and capactior .. transformer just in case; ordrng 1 W11256462 (diode) and 1 WPW10574736 (capactr-mg) and 1 w11545871"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ

Near Prince Frederick, MD 20678

Shane B.

Job Details: 10/05/2023

cx complaint is the light switch in the FC section coming apart and a shelf missing from the RC section. cx said they just started using the unit due to a remodel so they just realized the shelf is missing. i explained the shelf would most likely not be covered. she said she told lowes it was missing and they insisted it was covered and i would be sent with the part. i was not sent with any parts. ordering switch and shelf. advised cx if they wont cover shelf i would call to collect for the part and gave her cost of the self. ordering switch and shelf.; ordrng 1 W11396033 (door switch) and 1 W11449890 (shelf)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Westminster, MD 21157

Brian R.

Job Details: 10/05/2023

cx complaint unit fell on left side and leaning and door wont close right. nothing wrong with hindges or springs. checked unit. found left leg backed out and unit dropped on left side. adjusted and went over unit and she said perfect and its level. job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near ,

John P.

Job Details: 10/05/2023

CX complaint unit stopped making ice checked unit found error code e2 motor lost position ordering icemaker ; ordrng 1 W11658802 (Icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Front Royal, VA 22630

Ezra M.

Job Details: 10/05/2023

rc no cool. damper open. fan not operating. verified 120vac to evap fan. ordering fan; ordrng 1 WPW10464673 (motor-evap)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Colonial Heights, VA 23834

John P.

Job Details: 10/05/2023

Cxs complaint unit making noise checked unit found noise coming from rollers replaced rollers found front retainers not holding front panel tightly to dryer ordering retainers; ordrng 2 W10854425 (Retainer)s

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Newport News, VA 23608

Orbie

Job Details: 10/05/2023

cx complaint unit not heating. checked unit. found open element. replaced element from pre id. unit working as designed.;

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Frederick, MD 21703

Ricardo S.

Job Details: 10/05/2023

replaced parts.. unit tested ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 10/05/2023

"Found barley any freon in unit when piercing.. pulled rc evap and found mastic pitted and falling apart . replaced the rc evap and installed access ports .pressurized system and vac unit doen.. refilled unit , allow 24hrs too cool .. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Clarksville, MD 21029

Robert L.

Job Details: 10/05/2023

"sealed air top of air tower, added permagum seal to back wall, sealed untire length of ice chamber to ceiling,(see pics) , there is no place for air to leak into ceiling, , if problem returns there is nothing else we can do, testd all ops ok"

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Hampton, VA 23663

Justin W.

Job Details: 10/05/2023

replaced screws into filter trap. tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Odenton, MD 21113

Justin S.

Job Details: 10/05/2023

CX complaint refrig frosting in freezer. Upon arrival notice ice build up along top side of FC. The ice build up was caused by a 3' air leak along the middle top FC gasket. Ice was causing the ice bin to not attach to FC door when opening and Door switch was stuck closed. Not allowing the FC lights to come on. Defrosted ice with heat gun and Light switch and ice bin now works as designed. Also used heat gun to soften FC door gasket to seal up FC. Confirmed with flashlight the gasket was now sealing good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 10/05/2023

CX Concern the unit dripping from water dispenser .. found all connections secure at connectors and valve. ordering valve and connectors to correct drip .; ordrng 2 2314271 (connector)s and 1 W11546685 (valve) and 2 WPW10271540 (connector)s

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Gambrills, MD 21054

Israel R.

Job Details: 10/05/2023

"Installed new sump and tested, Unit is back to normal operations."

We serviced a

WHIRLPOOL DRYER

Model WED6400SW1

Near Laurel, MD 20708

Leon

Job Details: 10/05/2023

Clients issue was the thermal fuse at blow out Is ordering thermal fuse ; ordrng 1 Wp3392519 (Thermal fuse)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Pasadena, MD 21122

Israel R.

Job Details: 10/05/2023

F0E9 off balance pause. F7E1 tach mising or wrong signal. Customer complaint unit is not spinning or starting a cycle and all it does is make noises. I started a test and the unit tried to start but the actuator is not moving. is not engagning the splutch to the basket to spin. I check for error codes and i got off balanc pause and tach missing. I ran test and the unit completed test and now the unit is starting and filling washing and spinning and draining. There is a service pointer for the control for updated firmware. I check version on the board and is not the updated version. Ordering Control. Covered labor and part per Scode.; ordrng 1 W11556725 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Newport News, VA 23608

Orbie

Job Details: 10/05/2023

cx complaint gasket fell. checked unit veified complaint. reseated gasket and advised cx to monitor unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Rising Sun, MD 21911

Taylor F.

Job Details: 10/05/2023

"Cx complaint is unit has condensation in RC. Tested inspected and verifed complaint. Found the RC door gaskets to be defective. Ordering gaksets, cannot rescheudle at this time.; ordrng 2 W10830162 (gasket-fip)s"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ

Near Ruckersville, VA 22968

Eric F.

Job Details: 10/05/2023

"Confirmed cx complaint UI non responsive. Found inline power to control unseated. Reseated line, tested unit, unit working as designed."

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Elkton, MD 21921

Taylor F.

Job Details: 10/05/2023

Cx complaint is unit not completing cycles. Tested inspected and verifed complaint. Found the cx is filling the unit with the lid open and adding clothes while its filling with clothes. This is causing the unit to not sense properly and not complete cycles. Explained use and care to the cx and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ

Near Charlottesville, VA 22901

Eric F.

Job Details: 10/05/2023

"Confirmed cx complaint unit leaking water. Found ice maker fill line unseated from valve assembley, water coming out around valve. Fully seated line, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Rockville, MD 20850

Julian H.

Job Details: 10/05/2023

CX complaint about unit leaking on front inspected unit no errors found that unit was out of level top right corner of inner door touching frame causing a poor sealing on door also found that float asm was loose causing water to leak from there tightened tested for the longest on express wash & didnt found any leaks CX PIF THRU APP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Crozet, VA 22932

Eric F.

Job Details: 10/05/2023

"Confirmed cx complaint unit not cooling properly. Evap fan working properly when tested, frost patten minimal on freezer evap. Freezer temps elevated into the forties, fridge in the fifties. Cx says issue has been getting worse slowly, warming up more noticeably over past few weeks. Unit has sealed system leak. Ordering sealed system repair, requesting 2 count for compressor and evap replacement.; ordrng 1 W11580057 (compressor) and 1 W11546605 (evaporator) and 1 4387444 (evap repar) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"

We serviced a

WHIRLPOOL DRYER

Model WED6150PW0

Near Reisterstown, MD 21136

Brian R.

Job Details: 10/05/2023

cx complaint is unit does not heat. tested and checked unit and only had 120 to one side. units not getting power needed to turn hest on. he will get electric checked and try unit again. closing issue as power issue and unit checks.

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Culpeper, VA 22701

Danny R.

Job Details: 10/05/2023

i found pressure hose loose on control couldnr read water level reseated the hose now works fine checksok

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ08

Near Chesterfield, VA 23832

Chris B.

Job Details: 10/05/2023

replaced fc door tested unit found gap in door gasket being new door did not come with one ordering door gasket; ordrng 1 WPW10714545 (gasket)

We serviced a

WHIRLPOOL DRYER

Model WED8000BW0

Near Waynesboro, VA 22980

Eric F.

Job Details: 10/05/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMT50011KS02

Near ,

Chris B.

Job Details: 10/05/2023

cx comp unit trim is dented insp unit conf cx comp ordering trim to complete repair ordering both trims bc dont know witch one will be needed; ordrng 1 W11451308 (trim) and 1 W11451314 (trim)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Waynesboro, VA 22980

Eric F.

Job Details: 10/05/2023

Confirmed cx complaint unit not washing. Found sump motor receiving power but not actuating. Ordering sump assembley.; ordrng 1 W11460946 (sump assembley)

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Aylett, VA 23009

Thomas B.

Job Details: 10/05/2023

Cx complaint unit is not working properly inspected unit found error code F1E1 control error ordering parts ; ordrng 1 W11672041 (Control)

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS05

Near Haymarket, VA 20169

Daniel J.

Job Details: 10/05/2023

called customer running behind to give update stated its fine uneven flame on center burner he found burner cap was slanted corrected and is working will call back if any other concerns occur

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Moseley, VA 23120

Chris B.

Job Details: 10/05/2023

cx comp unit will not wash insp unit found crack in lad at hinf and error f5e2 lid lock failure unit will need lid to complete repair cx satted they will be repacing unit collectede 120 sc check

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Littlestown, PA 17340

Sal R.

Job Details: 10/05/2023

CX complaint was that the unit was making a loud squeeching sound. I found no error codes stored in diag. I was abe to run 2 auto test cycle and found the unit to be opperating as designed. I was unable to recreat any noise. I inspected teh underside of the unit and foun d no concerns. I recalibrated the unit and unit test good. CX install and instruct fulfilled.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Chester, VA 23831

John P.

Job Details: 10/05/2023

CX complaint water leaking into freezer compartment cleared drain line tested working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Manassas, VA 20110

Daniel J.

Job Details: 10/05/2023

customer complaint arching cound when in use before that customer went to start a cycle unit cut off and came right back on time blinking removed control no power into p 1 brwn and white no power from brwn ro ground tech line sugguest fuse or noise and touch up paint filter inspected light bottom purple-ish in color black around the glass ordering fuse; ordrng 1 W11545876 (control) and 1 WPW10531156 (noise filter) and 1 8206232A (bulb) and 1 W10210871 (lamp holder) and 1 W11256462 (diode) and 1 W10850446 (cap) and 1 W10138793 (fuse) and 1 8212473 (touch up paint)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Chester, VA 23831

John P.

Job Details: 10/05/2023

Cxs complaint lamp not working verified complaint found lamp filament separated replaced tested working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Ashburn, VA 20148

Richard B.

Job Details: 10/05/2023

CX complant/ Dishwasher not working. Prior diag found unit needs sump. Installed sump and tested unit. Working as designed. Job completed. RB

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFCS22EVMS8

Near Pasadena, MD 21122

Israel R.

Job Details: 10/05/2023

Installed Ice maker and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Harrisburg, PA 17111

Cody H.

Job Details: 10/05/2023

"CX complains unit is not drying cloths well, takes 2 or 3 cycles. Cx states this has been issue for about 2 weeks getting worse. Found unit to be rotating and heating, but found poor air flow from unit. Removed rear vent duct and found unit airflow did not improve. Inspected internal duct and found it to be completly blocked just below the lint trap. Was able to clear blockage and retested unit, unit now has good air flow. Unit now works as designed, no further work needed. CX EMAIL CONFIRMED."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Chesterfield, VA 23832

John P.

Job Details: 10/05/2023

"CX complaint unit not working checked unit found shifter not moving replaced calibrated tested working as designed.; ordrng 1 W10913953 (Actuator JP/VS), used 1 W10913953 (ACTUATOR JP/VS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near East Petersburg, PA 17520

Justin L.

Job Details: 10/05/2023

Cx complaint f8e4. Was able to access unit and verify concern. Cleared trap and ran unit. Unable to replicate issue. Ran distilled vinegar through to make sure no soap build up. No leak from sump or supply line. As of now unit operates as designed no further work needed

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Midlothian, VA 23112

Chris B.

Job Details: 10/05/2023

cx comp unit will not wash clothes insp unit conf cx comp found f8e1 low flow code unit will need valve due to cold water valve collecetd 120 sc 110 labor 15 ship 69.53 part 4.17 tax cx paid in full 318.70 check; ordrng 1 W11165546 (valve)

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Boonsboro, MD 21713

Ken M.

Job Details: 10/05/2023

"Console and sump assembly replaced and tested. Unit is working properly, no leaks. Old parts left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Laurel, MD 20723

Leon

Job Details: 10/05/2023

Cx complaint was FC fan was making a loud noise confirmed issue seen no ice build up and we went to test 4 to check compressor and the sound wasn't coming from that then we checked test 3 the fans and we heard the noise as soon as the test started we replaced the fan then tested the unit in test 3 again the same noise couldn't be heard

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Alexandria, VA 22305

Christian C.

Job Details: 10/05/2023

Installed tub gasket. Tested unit no leaks.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Halethorpe, MD 21227

Alexander D.

Job Details: 10/05/2023

replaced timer and knob. tested unit. unit is now working properly

We serviced a

KITCHENAID OVEN

Model kgcd807XSS01

Near Ashburn, VA 20148

Richard B.

Job Details: 10/05/2023

"Prior diagnosis found unit needs cooktop glass , All 4 burner heads , All 4 orriface holders , knob Installed all parts and found cooktop glass is defective. Mounting plate for fan switch is off center causing a short and all burners click. Reordering cooktop glass , further work needed. RB; ordrng 1 w10296933 (cooktop)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Midlothian, VA 23112

Chris B.

Job Details: 10/05/2023

cx comp unit door pops open insp unit conf cx comp adjusted unit within cabinet tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Gloucester Point, VA 23072

Lucas R.

Job Details: 10/05/2023

"cx complaint frost in fc, checked unit found gap between cabinet and gasket, removed frost, heated gasket for proper seal, unit working as designed."

We serviced a

MAYTAG WASHER

Model MED5630HW2

Near Glen Burnie, MD 21060

Dustin F.

Job Details: 10/05/2023

"CX complaint: new unit making noises.Inspected unit, confirmed Complaint. found both side panels bent and bowed inward rubbing the drum and damaging drum. tried popping them outward but couldnt. CX is frustrated and wants to reach out to best buy for replacement before continuing with repair. if they choose to, unit will need both side panels and drum assembly. parts in sticky."

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