We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Hanover, VA 23069
Thomas B.
Job Details: 08/03/2023
Cx complaint unit is not working properly inspected unit found ice maker will not cycle test 57 shows that the heater cuts on but the teeth do not turn on the step '20' ordering the ice maker assy ; ordrng 1 W11658802 (Ice maker)
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS01
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 08/03/2023
"cx complaint no response from unit, checked unit, unit displaying f6e8, will need 2nd tech to properly diagnose, due to unit being so close to wall. collected $210 for service call and 2nd tech."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Powhatan, VA 23139
Joseph D.
Job Details: 08/03/2023
"Installed agitator, working as designed . No other issues noted"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Frederick, MD 21704
Ricardo S.
Job Details: 08/03/2023
"Cx complains that the unit stopped in middle of the cycle, inspected unit on test mode, found an error code f8e1 long fill, the cold valve is bad, replaced valve, reset power, unit tested and washer machine works fine"
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ4
Near Glen Allen, VA 23060
Chris B.
Job Details: 08/03/2023
cx comp unit would not turn off fan and heat kept running insp unit could not duplicate cx c comp found f6e0 stored 10 times user interface error replaced user interface connected unit to wifi called tech line stated to replace console and if cx calls back to replace acu W11113848
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Newark, DE 19702
Taylor F.
Job Details: 08/03/2023
Cx complaint is unit not draining. Tested inspected and verified complaint. Found the disposal to still have the plug in it. Removed plug from disposal and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ
Near Midlothian, VA 23113
Joseph D.
Job Details: 08/03/2023
Unit pulling 6 amps at startup. Replaced start device and unit starting properly. Full frost pattern. Working as designed
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW1
Near Owings, MD 20736
Shane B.
Job Details: 08/03/2023
"cx complaint is the unit not unlocking the door. cx said door was stuck shut and drain pump was running. she tried cycling power and holding power button. after several days the unit finally unlocked. i checked for codes and found F8E1, F9E1. cleared codes and ran service cycle. unit completed cycle. drain pump ran fine. water flow is slow. i cleaned the screens, flow is a little better but not great. pulled drian hose out, it was pushed down about 2 feet. i pulled it out so its about 6in in and zip tied it in place. unit will need inlet valves. marking pressure switch for use on return to be safe. unit is stacked, 2nd tech will be needed to remove dryer. schedule when apporved.; ordrng 1 W10599356 (inlet valves) and 1 2tech (2 tech)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Suffolk, VA 23434
Austin D.
Job Details: 08/03/2023
checked the unit and found no issues with gskets or doors. sealed the cabinet to not allow moisture into the unit. unit is good to go.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chesapeake, VA 23322
Branden R.
Job Details: 08/03/2023
"cx complaint unit making noise , checked unit and found valve chattering when dispencing water . unit will need new valve for repair . all other major componets checked good . ; ordrng 1 W11567335 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Suffolk, VA 23434
Austin D.
Job Details: 08/03/2023
rc door dented. part on order.; ordrng 1 LW10642551 (rc door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Chesapeake, VA 23320
Branden R.
Job Details: 08/03/2023
"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested and unit is now running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZMD02
Near Suffolk, VA 23434
Austin D.
Job Details: 08/03/2023
checked the unit and found that the left leg was crabnked all the way ip and the right was not. i leveled out the unit. unit is good to go.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Pasadena, MD 21122
Dustin F.
Job Details: 08/03/2023
"Replaced parts and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL RANGE
Model WFE51S0JS1
Near Suffolk, VA 23434
Austin D.
Job Details: 08/03/2023
anti-tip bracket is located with the unit. we do not do any repairs that involve mounting/screwing into the establishment. the bracket needs to be mounted to the floor or wall by the installers. we are not responsible or want to be liable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Fort Washington, MD 20744
Leon
Job Details: 08/03/2023
installed water filter housing tested unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Suffolk, VA 23434
Austin D.
Job Details: 08/03/2023
"found the tabs that hold the bar inplace to be damaged so the pole would not stay in place. therefore, repalced both end caps and tested operation. unit is good to go."
We serviced a
KITCHENAID COOKTOP
Model KCED606GBL01
Near Bethesda, MD 20814
Roberto I.
Job Details: 08/03/2023
"Cx complaint glasstop shattered.Inspected unit, found glass shattered by thermal event on the even heat ultre burner. Replaced glass top using pre id part. Unit tested ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details: 08/03/2023
both doors have defective corners. causing a sharp edge that can potentionaly harm the cx. parts on order.; ordrng 1 W11575716 (rc door) and 1 W11178521 (nameplate) and 1 LW10638683 (fc door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Barnesville, MD 20838
Ricardo S.
Job Details: 08/03/2023
"Replaced parts, unti tested and water dispenser works fine now good water pressure"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Suffolk, VA 23434
Austin D.
Job Details: 08/03/2023
found dent on rc door none on fc door. ordering rc door.; ordrng 1 W11575716 (rc door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Martinsburg, WV 25404
Ken M.
Job Details: 08/03/2023
"Customer complaint is that the filter is stuck in the housing. Tried to get the filter out, but the door just swings open and leaves the filter behind. Manually removed the filter. Unit needs a new filter housing.; ordrng 1 W11172791 (housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details: 08/03/2023
found seal not seated all the way at the top corner of the rc door. reseated the gasekt and tested the seal unit is good to go. saw no other issues with seal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Haymarket, VA 20169
Ezra M.
Job Details: 08/03/2023
"not all parts needed were ordered, ordering process stube, correct drier and couplers; ordrng 1 W11109499 (drier-tube) and 1 W11504416 (coupler process stub) and 1 W11506635 (process stub) and 1 W11504433 (coupler, drier) and 1 W11504447 (coupler, drier)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW3
Near Suffolk, VA 23434
Austin D.
Job Details: 08/03/2023
"added touch up paint to resolve the issue. unit is running as designed.; ordrng 1 72017 (touch up paint ar vs), used 1 72017 (touch up paint ar vs) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Tappahannock, VA 22560
Thomas B.
Job Details: 08/03/2023
Cx complaint unit is not working properly inspected unit found stuck in feedback drain loop cancelled out and reset the board tested and inspected for proper use unit now functions Normally charged 120.00 for Service call cx paid by Cash. Documented in ty card and marked in cash bag
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Suffolk, VA 23434
Austin D.
Job Details: 08/03/2023
already diagnosed this unit on 7/18/23. parts on order. not reordering the parts because i only need one set of the parts. will return once the parts come in.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Haymarket, VA 20169
Ezra M.
Job Details: 08/03/2023
"unit still leaking from vent after cycle. ordering console, inner door, gasket and deflector.; ordrng 1 W11095590 (console) and 1 W11612333 (inner door) and 1 W10919772 (deflector)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near DeWitt, VA 23840
John P.
Job Details: 08/03/2023
Inspected unit informed CX about proper cycle selection
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HPS03
Near Manchester, MD 21102
Justin S.
Job Details: 08/03/2023
added mastic to the unit and the noise has stopped and didnt restart while i was there. the unit is now good
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Midlothian, VA 23114
Joseph D.
Job Details: 08/03/2023
customer complaint is that the breaker for the microwave keeps tripping when she uses the dryer. Dryer checks out properly with no shorts or wiring issues. Explained to customer that these are two separate circuits as the dryer no matter what it does can never affect an appliance from another outlet unless there is a wiring issue in the house circuit.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS12
Near Damascus, MD 20872
Ricardo S.
Job Details: 08/03/2023
Replaced parts. unit tested and no leaks ..
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Suffolk, VA 23434
Austin D.
Job Details: 08/03/2023
checked the unit and found no issues with the exterior or with the interior. if cx states there is an issue still and i overlooked please ask for photos so i know what parrts to order.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Thurmont, MD 21788
Brian R.
Job Details: 08/03/2023
cx complaint is with the flames and not being right again conversion kit and changes are good. found valves not adjusted for flames and that was the issue. set each one to low and adjusted flame and now unit checks. had her try unit multiple times to make sure all burners and unit checks for her. when changing kit and all yu have to adjus flames as valves are opened more for the gas. unit now checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Suffolk, VA 23434
Austin D.
Job Details: 08/03/2023
"cx complaint the unit is not sealing. checked the unit and found that the freezer had frost forming at the top. checked all seals and all seald good. therefore, i added sealant to the cabinet to see if that would help. unit is good to go."
We serviced a
JENN-AIR OVEN
Model JJW2430DP03
Near Bethesda, MD 20817
Roberto I.
Job Details: 08/03/2023
"REplaced control panel. Unit tested ok.Cx didn't want me to leave the old part, and asked me to take it."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Bear, DE 19701
Taylor F.
Job Details: 08/03/2023
Cx complaint is unit not starting. Tested inspected and could not verify complaint. Found the cx pressing and holding the power button and start button at the same time. Informed cx proper use and care of machine and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Lancaster, PA 17601
Justin L.
Job Details: 08/03/2023
Cx complaint handle doesnt sit tight. was able to access unit and found that the handle was warped casuing the issue. Removed and found scratches on door. Replaced handle but will need door which will ship to cx house. Cx is within 30 days cosmetic and will reach out once they recieve door; ordrng 1 W11661563 (left door stainless)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Suffolk, VA 23434
Austin D.
Job Details: 08/03/2023
ordering the control panel due to damage to the top. will return once the parts come in.; ordrng 1 W11180283 (control panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near West York, PA 17404
Bernard M.
Job Details: 08/03/2023
"Replaced part, restored power and compressor came on and didn't shut down. Unit checks good"
We serviced a
WHIRLPOOL ICE MAKER
Model WRT318FZDM09
Near Suffolk, VA 23434
Austin D.
Job Details: 08/03/2023
checked the ice maker and found that the fill tube was not seated into the ice maker correctly this is allowing water to leak out of the tray and into the freezer. rerouted the fill tube. tested operaiton unit is good to go
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Williamsburg, VA 23185
Lucas R.
Job Details: 08/03/2023
"insulated under motor mount, secured all ducts with thermal tape, added foam gaskets between back panel and cabinet, secured exhaust tube, advised cx to monitor for noise levels, unit functions as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Hyattsville, MD 20785
Shawn D.
Job Details: 08/03/2023
cx complaint unit is no longer making ice. inspected unit and confimred no ice in bin freezer is at 2 degees. tried ccyling ice maker and it starts then stops it wont twist. grabbed new ice maker from pre id and installed it and tested and new ice maker twist and filled with water with no issues. unit is good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXW02
Near Gaithersburg, MD 20878
Julian H.
Job Details: 08/03/2023
replaced parts tested & no water leaks found working fine
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Baltimore, MD 21218
Shane M.
Job Details: 08/03/2023
cx complaint the unit isnt working properly. found error code for lidlock & shifter. ordering parts.; ordrng 1 WPW10006384 (belt) and 1 w11307244 (latch) and 1 W10913953 (shifter)
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Louisa, VA 23093
Eric F.
Job Details: 08/03/2023
"Confirmed cx complaint unit not fucntional, UI touch panel separating. Found gasket not sealing properly, water passing through door latch and affecting UI and other components. Ordering components affected by water damage.; ordrng 1 W11483553 (gasket) and 1 W11414073 (vent) and 1 W11410063 (acu) and 1 W11413965 (UI) and 1 W11414079 (UI ACU) and 1 W11627526 (harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Baltimore, MD 21218
Shane M.
Job Details: 08/03/2023
"cx complaint the unit isnt working properly. tried putting unit into test mode. no actions. 120v to board. replaced board. calibrated the unit. tried now starting unit to coins. no actions. put unit test mode, no errors. called techline advised to replaced coin board w temp selector.; ordrng 1 WPW10285518 (temp selector) and 1 WPW10491734 (coin board)"
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Virginia Beach, VA 23451
Zachery R.
Job Details: 08/03/2023
"replaced valve, tested, unit working as designed. collected $110 labor fee."
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Owings Mills, MD 21117
Justin S.
Job Details: 08/03/2023
opened the box and the part is damaged(pic) checked vs and dont have. reordering and going to need to check for damage first.; ordrng 1 W11176454 (igntr-oven(check for damage))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Gloucester, VA 23061
Carl A.
Job Details: 08/03/2023
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Petersburg, VA 23805
John P.
Job Details: 08/03/2023
Inspected unit unable to duplicate leaking tested unit put it in diagnostic mode fill unit with bulky cycle tested unit working as designed explain the customer cycle a usage
We serviced a
AMANA DRYER
Model NED5800HW0
Near Harrisonburg, VA 22802
Kyle A.
Job Details: 08/03/2023
Changed element and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Hedgesville, WV 25427
Daniel J.
Job Details: 08/03/2023
noise during cycle removed stator checked for leaks from gear case none present diag complete no errors stored started quick wash cycle with clothing whine on start up faint agitated normal noise loud whine when going into rinse and spin slows down ordering gearcase motor and stator; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W11260238 (rotor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Madison, VA 22727
Danny R.
Job Details: 08/03/2023
unti has a bad gear case leaking oil will need gear case suspention rods they are very loose . pully belt shifter and motor all is coverd in oil; ordrng 1 W11454741 (gear case) and 1 W10890624 (motor) and 1 W10721967 (pully) and 1 W11481722 (shifter) and 1 W10780045 (rods) and 1 2callcounrgearcase (2 call count)
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Middletown, VA 22645
Daniel J.
Job Details: 08/03/2023
washer leaking during spin cycle water in drain pan rust on slider damage to rotor sugguesting rotor motor cbe slider and gear case 2 count labor declioned paid 120 for service call
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Harrisonburg, VA 22802
Kyle A.
Job Details: 08/03/2023
Changed dispenser unit is now as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Arnold, MD 21012
Dustin F.
Job Details: 08/03/2023
"Replaced control, calibrated and ran test cycle. Then did load of laundry and went over cycle options with Cx. ran full quick wash cycle to confirm operation for CX. Unit works as intended."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Owings Mills, MD 21117
Justin S.
Job Details: 08/03/2023
cx says the ice maker has been working but when the freezer door is closed he doesnt feel the same kind of pressure on it compared to the refrigerator door. sometimes the freezer has some frost in it in the top part but that doesnt happen often. raised the front legs up so its held in place from the cabinet. from the 90 degree posistion the door closes itself. the door gasket is sealing good to the liner. cx says the unit still doesnt feel right so called tech support and spoke with a andrew.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Great Falls, VA 22066
Simon
Job Details: 08/03/2023
CX complaints no ice all still frost`ed up everywhere and leaks water in the floor.inspected unit freezer door gasket to replaced needs 2nd tech CX said unit stop leaking water in floor and ice maker start working .SZ; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW07
Near East Berlin, PA 17316
Drew B.
Job Details: 08/03/2023
"replaced compressor, drier, evap and pulled 30 in vac filled with 49g of r600 held for 15 mins frostr started occuring on evap. allow 24 hours."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Leonardtown, MD 20650
Shane B.
Job Details: 08/03/2023
cx complaint is the unit not dispensing ice. unit is making ice and auger motor is running but nothing comes out the dispensor. i found the auger motor is stripped so the yoke isnt turning when motor is running. i was able to remove the yoke. threads look fine. unit need auger motor. cx paid in full for repair. schedule when part is available.; ordrng 1 W11671282 (auger motor)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Aspers, PA 17304
Drew B.
Job Details: 08/03/2023
replaced lid lock and tested full operations functioned and checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Ashland, VA 23005
Thomas B.
Job Details: 08/03/2023
Cx complaint unit is not working properly inspected unit found cx is unable to remove the ice bin gave it a stern strong pull which broke it free found clumped ice in bin causing the auger to be stuck and not allow ice to come out the auger replaced bin and tested unit now functions Normally
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0JS3
Near Chambersburg, PA 17201
Drew B.
Job Details: 08/03/2023
cx complaint that no burners work and no internal oven works when checked power found neutral was fliped and not wires correctly when they installed again. i disconnected power wired correctly and tested all burners works and unit bakes. unit now checks good
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Baltimore, MD 21211
Shane M.
Job Details: 08/03/2023
cx complaintt he unit isnt washing prper. found striker busted. replaced llidlock. ordering striker.; ordrng 1 W11457841 (striker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Chambersburg, PA 17201
Drew B.
Job Details: 08/03/2023
cx complaint that unit is to cold in fc section and not dispencing ice i found the coldest setting on the fc and adjusted showedcx and also was able to adjust ice bin not aligned in correctly when installed now dispences and checks good wpw and inside 30 day of owenership.
We serviced a
KITCHENAID RANGE
Model KGRS807SSS01
Near Owings Mills, MD 21117
Justin S.
Job Details: 08/03/2023
"cx says the unit is noit working with the oven, the light never goes out on the oven and the cooktop will randomly ignite other burners. the light is not going out in the oven when the door is closed or the light switch is activated. the control is locked. the door switch is not showing closed in diagnostics with the door closed. the unit is starting a bake and broil cycle but is not heating. p1-5 to p1-7 is open with the door closed or open. the cooktop will not ignite the other burners when i have been testing it. cx says they will walk away from the stove and when they come back the cooktop has other burners going when the valves are off but it takes 20-30 minutes the unit needs the door switch and valves. front left valve nla. cx does nto wish to proceed; ordrng 1 WP9760889 (latch(213.91)) and 2 WP4456816 (valve-brnr(176.72))s and 1 WP4456817 (valve-brnr(176.60))"
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Gettysburg, PA 17325
Drew B.
Job Details: 08/03/2023
cx complaint that unit is burning the cpans and to high i foudn the new cooktop isnt yet converted to LP . i was able to convert and now checks good.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Richmond, VA 23235
Chris B.
Job Details: 08/03/2023
cx comp door ss is rusting insp unit conf cx c comp found door trim rusting around glass unit weill need outer glass to complete repair; ordrng 1 W11051158 (ss glass)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC3
Near Martinsburg, WV 25404
Ricky E.
Job Details: 08/03/2023
customer stated tha the unit was giving a motor error. verified issue and tested unit. fnd units motor seized... need part..; ordrng 1 W11283592 (motor-drve) and 1 w11395618 (cap) and 1 WPW10006384 (drive belt)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Richmond, VA 23235
Chris B.
Job Details: 08/03/2023
cx comp unit will go threw cycles insp unit found f1e1 main control fault stored calibrated unit tested all components in manaul test dp cold valve hot vale agiate and high spin all worked as desighned and lid lock unit will need control to complete repair; ordrng 1 W11603810 (control)
We serviced a
JENNAIR OVEN
Model JJW2430DP01
Near Vienna, VA 22180
Simon
Job Details: 08/03/2023
"CX complaints error code F2E1 .inspected unit unable to enter in diagnostic mode even i tried many times KITCHEN TIME ,TOOLS AND SELF CLEAN according service matter guide. I RUN UNIT BAKE MODE 350 F no error codes show CX has error code in his phone took pic .orderd control board.SZ; ordrng 1 W11179310 (control board)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Alexandria, VA 22315
Lloyd B.
Job Details: 08/03/2023
Cx complained the unit made noise. Inspected the unit and found that there was some foil tape hitting the motor. Removed tape and tested and it no longer makes noise. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Tappahannock, VA 22560
Thomas B.
Job Details: 08/03/2023
"Cx complaint unit is not working properly inspected unit found the unit is running however no frost pattern on the evaporator believe this to be a Sealed System Leak ordering the compressor, coupler, drier, and Evaporator as needed; ordrng 1 W11578208 (Compressor) and 1 W11506635 (Coupler inlet) and 1 W11109499 (drier-tube) and 1 W11572047 (Evaporator)"
We serviced a
KITCHENAID RANGE
Model KFEG504KPS3
Near Bowie, MD 20721
Shawn D.
Job Details: 08/03/2023
cx complaint unit came damaged on cooktop dont have delivery recipt but had pop but was not delivered that day was delievered the date on ticket. inspected top and confimred its defective has spots all over it and could cvrack when heat gets to it she has never used it. ordering new top for return; ordrng 1 W10794932 (cooktop)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Haymarket, VA 20169
Ezra M.
Job Details: 08/03/2023
"installed parts, tested unit, working properly, no leaks. valve appears to be closing fully"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Aberdeen, MD 21001
Emmanuel R.
Job Details: 08/03/2023
"Cs unit is freezing food in the rc and frost in the fc. Confirmed complaint.Upon arrival temps are too cold. 32 in rc 2 in the fc. Found damper opens and closes in diagnotics but stay open all the time.Also the door gaskets are torn causing frost. Ordering control,evap harness and 2 door gaskets. Not sealed system. Temps control issue, unit too cold and running all the time.; ordrng 1 WPW10503278 (main control) and 2 W10830162 (gasket-fip)s and 1 W11260592 (harns-wire)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABB2
Near Takoma Park, MD 20912
Brian F.
Job Details: 08/03/2023
"Installed new water inlet port and drain hose extension, tested, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Nottingham, MD 21236
Emmanuel R.
Job Details: 08/03/2023
"Cs unit stopped cooling again, confirmed complaint. I found pressure are low, suspecting a leak. charged unit with 150psi nitrigen and soak unit with bubbles. I found im lossing 1 psi per hour. Kept looking and finally found the leak. Spoke with techline. Leak is in a location we cant reach , going into review. Advised customer, whirlpool will be contacting her."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Louisa, VA 23093
Eric F.
Job Details: 08/03/2023
"installed ice maker, tested unit, unit working as designed."
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Selbyville, DE 19975
Michael E.
Job Details: 08/03/2023
"CX complaint: no ice. Tested and verified complaint. Unit not getting water. Valve is humming and getting 120 vac but no water flow. Replaced inlet valve and now unit is filling. Unfortunately, the inlet tube now drips at the connection point to valve regulator. Ordering 2 water tube (unsure which is the inlet tube) and reordering inlet valve just in case due to original valve regulator connection point came apart while removing inlet tube. We may not need inlet valve. I had to go into crawlspace to disconnect drain line to get unit out. Very clean crawlspace and is easy to get to. Water valve for house is behind unit. Cannot reschediule due to SO part and AIG; ordrng 1 W10897719 (valve reorder) and 1 WPW10678299 (tube) and 1 W11280543 (tube-water)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Alexandria, VA 22308
Lloyd B.
Job Details: 08/03/2023
"Cx complained the unit wouldn't stop moving. When plugged in, the unit began to start and spin. Installed new control, capacitor, actuator and splutch and when plugged in, it did not start by itself. Ran diagnostics and it completed each test. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Parkville, MD 21234
Emmanuel R.
Job Details: 08/03/2023
"Cs water wont stop dispensing and icebin freezes stuck and ice clumps up. Confirmed complaint, found the ice door is not sealing allowing air to enter and frosting everything stuck. Also found the water dispenser panel,seperator is warped where the springs go also twisted and binding. Ordering ice door , and everything needs to fix the complaint. Meanwhile I tried to straighten the pieces back together and cleaned it up so it doesnt bind everything but needs to be replaced .; ordrng 1 w11204892 (seperator) and 1 W11189145 (door-ice) and 1 W11109505 (spring) and 1 W10672578 (spring) and 1 W11251709 (pad) and 1 W11227946 (shield) and 1 W10809296 (guide)"
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Gordonsville, VA 22942
Eric F.
Job Details: 08/03/2023
"Confirmed cx complaint unit not heating. Found heating element lost continuity. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Selbyville, DE 19975
Michael E.
Job Details: 08/03/2023
CX complaint: clicking sound. Tested and verified complaint. No error codes. Went through diag without problem. Secured lines behind unit and corrected level legs. No problems found other than lines tapping back of unit and level was off. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Stafford, VA 22554
Tanner B.
Job Details: 08/03/2023
Installed new control and fc fan. tested unit
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS05
Near Selbyville, DE 19975
Michael E.
Job Details: 08/03/2023
"CX complaint: upper oven not heating. Tested and verified complaint. Upper oven element tested at 16 olms which is passing. Unplugged element and tested and am only getting 120 vac at element. We do have 240 vac into control but only getting 120 vac from control to upper oven element. Lower oven working properly. Ordering control. Cannot reschedule due to only few left on system. CX paid in full for service, labor, part and S&H. No money owed on repair visit.; ordrng 1 W11032469 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near North, VA 23128
Carl A.
Job Details: 08/03/2023
"cx complaint of unit not cooling ,checked unit to find a seal sytem problem ordering parts needed for repirs confrimed issue with LR; ordrng 1 W11572047 (Evaporator) and 2 W11504450 ( 4/1.8 Nr Ms 00 (capillary Tube To Evaporator))s and 2 W11504420 (Refrigerator Coupler)s and 1 W11578209 (Compressor) and 2 W11504420 (Refrigerator Coupler)s and 2 W11504431 (Refrigerator Coupler)s and 2 W11506622 (6.35 Nk Al 00 Charging Tube To Compressor)s and 1 W11506635 (Refrigerator Access Valve Coupler) and 1 W11109499 (Refrigerator Drier Tube) and 2 W11506623 (Refrigerator Coupler)s and 0 ()s"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC
Near Manassas, VA 20111
Richard B.
Job Details: 08/03/2023
CX complant. Washer lid broken. Inspected unit and found lid shattered where hinge attaches . Installed new lid . Checked for error codes and found F0E4 speed limited by water temp. When unit fills with hot water the valve is struggling. And making a whining noise. Will need housing assembly. 2 in stock . AIGG contract. Further work needed. RB; ordrng 1 W11096284 (housing)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Damascus, MD 20872
Ricardo S.
Job Details: 08/03/2023
"Replaced parts, unit cks ok"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Hopewell, VA 23860
John P.
Job Details: 08/03/2023
Install filter assembly still have some minor play in it tested unit working as designed
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Frederick, MD 21702
Brian R.
Job Details: 08/03/2023
cx complaint is they just moved in a few weeks ago and went to use unit for the first time and unit said pre heating for like 45 min and never heated up or did anything. no codes in unit. reset unit and tested both ovens to 350. you can hear the relays click on then click off. after 10 min neither element is hot. still cold to the touch. controls just keep clicking. went into test mode and everything checks. no bake ot broil at att. will order parts needed as well as help o be able to pull unit in new home to save any damage to home or unit as well as might need to move fridge to pull unit. double wall oven and very heavy and tight area. as soon as parts are in office will schedule.; ordrng 1 W11261167 (Control) and 1 W11261169 (Control)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW07
Near Delta, PA 17314
Bernard M.
Job Details: 08/03/2023
"Cx complaint the unit doesn't come on. When arrived plugged unit in and compressor, lights, fans, etc. came on. Accessed and removed back panel and found the plug not connected. Connected plug harness and unit came on. Fans, lights and compressor all began to run. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0EB0
Near Martinsburg, WV 25404
Ken M.
Job Details: 08/03/2023
Control and element replaced and tested. Unit is working properly. Old element left with customer.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Leesburg, VA 20176
Ken M.
Job Details: 08/03/2023
"Customer complaint is that keys on the console do not work. Unit tested and found that the normal and tough keys are not working. Console replaced and unit retested. The unit is working properly, but the replacement console has a chipped corner. Reordering console.; ordrng 1 W11622490 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW00
Near Ruckersville, VA 22968
Eric F.
Job Details: 08/03/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Washington, DC 20017
Sherwood
Job Details: 08/03/2023
cx complaint too warm in rc. arrived today found alot of frost around freezer door. also drain was block with ice. inspected gaskets and frame and found frame damage at bottom of rc. i called TL to see if this could be the problem. whirlpool deemed this unit inot repairable because rivets are defective hot getting into unit.
We serviced a
KITCHENAID OVEN
Model KEBS207SSS04
Near Bethesda, MD 20817
Roberto I.
Job Details: 08/03/2023
Cx complaint upper broil not working properly. Found thermal event on upper broil element. Confirmed 245Vac on both inner and outer ring. Replaced element using pre id part. Unit tested ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDW04
Near Arlington, VA 22207
Jason A.
Job Details: 08/03/2023
CX complaint FRIDGE RC items are freezing. Found FC evap UV dye leak. Changed air damper from MIN to MAX & lowered RC control 1 temp setting. 2CountSealSyst > JJ; ordrng 1 (- 2CountSealSyst) and 1 W11407409 (FC evap)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Hyattsville, MD 20783
Brian F.
Job Details: 08/03/2023
"Cx states unit won't start cycle. Entered diagnostic mode, found saved F7E4 (basket re-engagement failure), cleared error. Ran diagnostic cycle, completed with no errors. Put small load of clothes into drum and started normal cycle, unit filled and started cycle as expected. Unit is working properly."