We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Ashburn, VA 20148
Daniel J.
Job Details: 10/18/2023
water leaking from under unit during cycle kick panel already removed diag cycle f9 e4 error ran diag cycle water from diverter motor leaking onto the floor oreringn sump assy heater and float switch gasket; ordrng 1 W10861526 (sump) and 1 W10703867 (heater) and 1 WP8531743 (float switch gasket)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Seven Valleys, PA 17360
Sal R.
Job Details: 10/18/2023
CX complai t is that the room is getting humid. I was able to use a camera and take a pic of the venting behind the unit. The veting is not fully connected to the wall vent causing the room to become humid as the unit opperates. I was unable to pull unit out of the room due to the small space . CX will have to remove the door or move the washer to access the rear of the dyer. I advised CX to replace and shorten the vent hosing due to bends and kninks. Unit is opperating as designed.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Waldorf, MD 20601
Shane B.
Job Details: 10/18/2023
installed ordered part and restored power. ran calibration and service cycle. unit is working as desinged.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Stephens City, VA
Ezra M.
Job Details: 10/18/2023
"installed oven burner, verified proper operation"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Woodbridge, VA 22193
Tanner B.
Job Details: 10/18/2023
"Installed new cord, control and terminal . JOB COMPLETE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Seven Valleys, PA 17360
Sal R.
Job Details: 10/18/2023
"CX complaint is that the icemaker is leaking. I found a leak in the front left cornner of the icemaker fasica due to corrosion of the icemaker mold. I am orderign 1 icemaker (W11658802). Once the contract is apporved, please have someone form teh office call to set a return date.; ordrng 1 W11658802 (icemaker)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Waldorf, MD 20602
Shane B.
Job Details: 10/18/2023
"cx complaint is the unit leaking. cx finds water at the front left after the cycle. when i arrived the floor near the front left of the unit had soap residue on it starting at the left front foot and going out to the left beside the unit. under the rest of the unit the floor was clean and dry. found F5E2 saved. cleared code. ran service cycle, nothing leaked. i inspected bellows and found no tears. removed top and inspected. found some soap/water straining under dispensor. removed dispensor tray and found detergent dried up around front of dispensor and streaks going down left side of front panel as well as down the dispensor hose. the left front shock is also badly corroded from water and detergent getting on it. unit will need dispensor, dispensor hose and shcok for return visit. schedul; ordrng 1 W11524103 (dispensor) and 1 W11316604 (hose) and 1 W11316766 (suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269VEQ4
Near Newport News, VA 23602
Justin W.
Job Details: 10/18/2023
cx complaint unit leaking onto floor from fc. checked unit to find duck bill clogged. removed and replaced with new drain hose kit per service pointer. Duck Bill -Parts Coverage More than 5 Years. tested unit working as designed cx pif
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Annville, PA 17003
Cody H.
Job Details: 10/18/2023
Was able to access unit and replace parts per previous visit. tested unit and unit now works as designed. No further work needed. cx paid for labor with card.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Lancaster, PA 17602
Justin L.
Job Details: 10/18/2023
Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Greenbelt, MD 20770
Leon
Job Details: 10/18/2023
Cx complaint was unit didn't drain confirmed issue seen that the wire going to the drain was ripped out cx would need a lower wire harness ; ordrng 1 W11643701 (Lower wire harness)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Frederick, MD 21701
Ricardo S.
Job Details: 10/18/2023
"replaced parts, reset power, control panel wotrks fine"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Woodbridge, VA 22193
Tanner B.
Job Details: 10/18/2023
"CX Concern the unit locked at some point during cycle after the repair . found wet towels in unit w/ no standing water , unit unplugged.. when plugging unit in the unit goes in lock out mode . pump runs constantly and lid locked .. verified f9e1 error and f3e2 error .. pressure system fault and long drain error .. pump testing fine at 21ohms. no shorted .. unplugged pressure hose/ unit and inspected the harness and hose.. i cant find any damage to either . blew through hose, no restrictions.. got unit to stop lock out after having it unplugged . entered recalibration and unit entered lock out mode again .. when observing bottom end , i found gearoil splatter ..ordering control, harness -lower , gearcase , washplate / nut. nut seized ..; ordrng 1 W11419051 (control) and 1 W11568984 (harness) and 1 W11551646 (nut) and 1 W10752283 (washplate) and 1 W11449841 (gearcase) and 1 2ct (2ct)"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Middletown, MD 21769
Ricardo S.
Job Details: 10/18/2023
"I can't remove the agitator screw, it's all rusted.. unit need more parts,, 2 couns job ..I need to change many parts; ordrng 1 W10752187 (screw) and 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 WPW10215093 (clean out filter) and 1 w11219115 (outer tub) and 2 countsjob (2 counts job)s"
We serviced a
JENN-AIR COOKTOP
Model JED3430WS01
Near Potomac, MD 20854
Brian F.
Job Details: 10/18/2023
"Installed LR switch and element, tested, element still not lighting, found damaged wiring harness. Repaired harness, tested, element now heating. Unit is now working properly."
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Lititz, PA 17543
Justin L.
Job Details: 10/18/2023
Was able to access unit and replace part. Soapy solutioned all joints to make sure no leaks. Tested unit and unit checks good no further work needed
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Newport News, VA 23602
Justin W.
Job Details: 10/18/2023
replaced motor and calibrated unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Washington, DC 20010
Sherwood
Job Details: 10/18/2023
cx complaint not heating arrived and found unit not getting 240vac from outlet. advised cx to getting outlet checked.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Stuarts Draft, VA 24477
Danny R.
Job Details: 10/18/2023
unit had harness off elelemnt reseated and now it heats ran diag and got control to send power to ellement and cx will raise water temp of home checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Washington, DC 20016
Sherwood
Job Details: 10/18/2023
cx complaint not dispensing water. arrived installed both parts. tested unit is now dispensing water correctly. repair complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Prince Frederick, MD 20678
Davonte
Job Details: 10/18/2023
"cx complained unit wasnt filling all the way up during wash cycle, couldnt confirm cx complaint. ran diag cycle unit complated without any issues. checked unit for error codes f0e7.f8e1. cleared codes ran quick wash cycle. unit completed quic wash cycle without problems. unit is working a shsould. cx also pointed out the unit paint is chipping away around the bleach dispenser. took pics."
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Washington, DC 20016
Sherwood
Job Details: 10/18/2023
cx complaint burners not working. arrived installed both burners and switch. right side burner is now working but left burner switch was defective and will have to reorder.; ordrng 1 w10857622 (switch)
We serviced a
KITCHENAID OVEN
Model KODE500EBS20
Near Lorton, VA 22079
Tanner B.
Job Details: 10/18/2023
"f1e1 error , unit needs both acu controls .; ordrng 1 W11448962 (control upper) and 1 W11598200 (control lower)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306ESS
Near Washington, DC 20007
Sherwood
Job Details: 10/18/2023
"cx complaint not cooling and 2 lights out. arrived confirmed cx problem. found 2 lights at top of rc out. used jumper and the other one came on. cx states she will close the rc door then when she comes back rc door is ajar and thats when cx find things inside rc warm. tested rc door eveything i working as designed hinge isnt blocked, gaskets are got door is making a complete seal and not opening up at being closed or when fc door is closed. advised cx to monitor. theres a service pointer for led kit.; ordrng 4 W11484840 (led)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Bethesda, MD 20817
Brian F.
Job Details: 10/18/2023
"Cx states ice maker overfills bucket, damage to drawers in RC. IM shutoff does stop IM when raised completely, but not when bucket is full. Ordering ice maker, pantry cover, center rail, crisper drawer, and end caps.; ordrng 1 W10884390 (icemaker) and 1 W10827015 (cover) and 1 WP67004515 (pan- crisp) and 1 WPW10326469 (rail-centr) and 1 W10874836 (endcap)"
We serviced a
WHIRLPOOL DRYER
Model WED8620HW
Near Washington, DC 20007
Sherwood
Job Details: 10/18/2023
cx complaint making noise. arrived installed pulley and tested after repair unit is operating as designed. repair complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Stuarts Draft, VA 24477
Danny R.
Job Details: 10/18/2023
found latch not catching repleced now runs checksok if called back send water vavle it may need that i cleaned
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS00
Near Springfield, VA 22153
Jason A.
Job Details: 10/18/2023
"CX complaint FRIDGE temps warm FC items are soft. Water or icicles form on back of RC icebox top left rear. Replaced RC evap (Corrosion & mastic is breaking up - See SDpics) compressor & UV drier. Checked for leaks & run vac, Filled with 5.5 OZ R134a. Good running & equalise pressures & good frost pattern. Pulls 180Watts. No more leaking from rear icebox to RC back left wall since I leaned unit back & doors are closing with good seal. Called office to calculate refund of parts ordered 9/14 & labor of $450 sealed syst > JJ"
We serviced a
JENN-AIR RANGE
Model JDS1750ML0
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details: 10/18/2023
Replaced burner head and tested unit is working properly.
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ00
Near Midlothian, VA 23112
Joseph D.
Job Details: 10/18/2023
Replace pump AKA water level sensor and unit not feeling properly no other issues detected working as designed
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Charles Town, WV 25414
Ezra M.
Job Details: 10/18/2023
"installed parts, calibrated and tested unit."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Seaford, VA 23696
Orbie
Job Details: 10/18/2023
"cx complaint unit runs for 20 min and light will start blinking. F9E1. found excessive suds in dishwasher, advised cx to run cycle with cup of vegetable oil in unit, if cx has issue after suds are all gone to call us back and to send tech out with drain pump (W11412291)."
We serviced a
WHIRLPOOL DRYER
Model MED7230HW3
Near Fredericksburg, VA 22407
Robert W.
Job Details: 10/18/2023
CX Complaint is the unit is making noise and display will not respond. Inspected unit and found the blower wheel has failed and is hitting housing when unit heats up. tested display and found stuckkey Ordering Wheel and motor and UI; ordrng 1 W11549461 (motor) and 1 WP697772 (Wheel) and 1 W11413567 (UI)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Newport News, VA 23608
Orbie
Job Details: 10/18/2023
"replaced lower harness. tested unit. unit flashed F9E1, advised cx they need to replace their inlet water lines as they're rusting. unit went through test cycle without issue. appears to be working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308HPS01
Near Alexandria, VA 22314
Lloyd B.
Job Details: 10/18/2023
"Cx complained of water at the bottom of the tub. Installed new drain pump and hoses, turned the unit on and tested for leaks and it drains with no leaks. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS2
Near Williamsburg, VA 23185
Orbie
Job Details: 10/18/2023
replaced gasket. steamed gasket to promote sealing. advised cx to leave door shut for gasket to set up. unit appears to be working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Dumfries, VA 22026
Tanner B.
Job Details: 10/18/2023
CX Concern the unit freezing items in rc most of the time . diffuser has been replaced previously and still happening. even went over blocking diffuser w/ items on top shelf.. measured temps in rc from 35-39 degrees .. fc is 3-4 degrees .. ordering hmi/ acu and returning w/ diffuser to replace all at the same time .; ordrng 1 W11566851 (control) and 1 W11518204 (hmi)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Williamsburg, VA 23188
Orbie
Job Details: 10/18/2023
cx complaint unit has power outage showing on LCD. called techline spoke to TJ. checked unit to find l2 not making proper connection. drove to lowes with helper picked up wire nut to address issue. heated unit to 350 on both units. units working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Crofton, MD 21114
Israel R.
Job Details: 10/18/2023
cx complained the washer was off balance and not level and (knocking sound).checked unit and found the feet was off level .raised and ajusted the feet till level .tested unit. unit back level and not making noise properly working. collected 139. Please sent a ty card to the mail or we can drop it off. We are out of TY cards;
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Williamsburg, VA 23188
Orbie
Job Details: 10/18/2023
"cx complaint unit leaking from left hand side in front. checked unit. found FAE2. ran unit on test mode, no signs leak from any gaskets. ordering vent motor, gasket and bezel to complete repair. scheduled for monday.; ordrng 1 W11414073 (vent motor) and 1 W11545539 (vent gasket) and 1 W11545290 (vent bezel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chantilly, VA 20152
Richard B.
Job Details: 10/18/2023
CX complant. No water . Inspected unit and confermed . Found good supply to fridge. Can hear valve. Removed filter and water flows. Will need filter head . CX paid in full. RB; ordrng 1 w11162042 (filter housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23454
Austin D.
Job Details: 10/18/2023
replaced the chute and the diffuser. point the unit back togeter. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG51US6DS00
Near Ashburn, VA 20148
Daniel J.
Job Details: 10/18/2023
spoke with customer now saying last time when two burners are being used knocked the right side knobs off shaft and all flames went outncalled tech sugguest regulator and come back with pressure tester lp pressure should be 10 inches and max 14 and if within range replace regulator informed customer of labor and price for parts and shipping same file number from last vist. customer wants to contact gas company before replacing regulator
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Virginia Beach, VA 23452
Austin D.
Job Details: 10/18/2023
came out to resolve the issue. disassembled the unit as needed. repalced all parts and put theunit back together. pressureized the system. vac the sytem and added r600. pressure is holding at -2 on the low side. unit is running as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Ranson, WV 25438
Ezra M.
Job Details: 10/18/2023
"not heating. found loose lead at hvt, removed, cleaned, tested, unit heating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Reading, PA 19608
Justin L.
Job Details: 10/18/2023
Cx complaint unit not producing ice and low cool. Was able to access unit and found compressor and fans running. Found 28F in FC. Hooked up gauges and found 16 in vacuum on low side and 90 PSI on the high side. Unplugged unit and allowed to equalize and unit equalized at 35 PSI.After plugging in unit went to an 18 in vac on low and 78psi on high running 54Watts Contacted techline ran test 38 step 100 and ran 84-89 Watts which indicates high side leak but since components had already been replaced and nitrogen checked leak is internal and unit is unrepairable. At this time no further work needed and whirlpool will reach out to cx for next steps
We serviced a
WHIRLPOOL WASHER
Model WFW97HEXL0
Near Upper Marlboro, MD 20772
David J.
Job Details: 10/18/2023
"Customer complaint unit will not start a wash arrived today and verified complaint found door locks, but unit does not fill with water disconnected power and reconnected place unit into diagnostic mode and found error code for no communication between MCU and CCU. Quoted customer for repair consul is no longer available in color of customers unit Only could quote for control customer paid in cash. Customer is going to buy a new unit and does not want to fix job complete. ; ordrng 1 W10406634 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lebanon, PA 17046
Cody H.
Job Details: 10/18/2023
CX complains unit icemaker cover has failed and is not allowing unit to rotate to make ice. CX is within manufacture warranty. Found unit icemaker cover to be warped and interfering with icemaker rotation. Unit will need icemaker cover for repair. office to schedule with cx when parts arrive. CX declined email.; ordrng 1 W11558186 (container cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Leesburg, VA 20176
Simon
Job Details: 10/18/2023
CX complaints refrigrator leaking at the bottom.Inspected unit and replaced water reservoir.tested unit .unit works as designed .no leaks found.SZ
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 10/18/2023
side by side fridge fridge section right side lights not working brand new fridge new led light clip broken inspected top right light plugged in removed lower left light found it was never connected plugged in now all lights working
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Leesburg, VA 20176
Simon
Job Details: 10/18/2023
CX complaints MW error code F5 inverter not responding .Inspected unit and replaced magnetron and inverter board .Tested unit .Unit works as designed.SZ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Triangle, VA 22172
Tanner B.
Job Details: 10/18/2023
"FC evap not defrosting. fan works , heater reading 108ohms .. bi metal open , jumped bi metal and heater is coming on .. unit needs harness w/ bi metal ..; ordrng 1 W11566892 (fc harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Ashburn, VA 20147
Simon
Job Details: 10/18/2023
CX complaints DW not starting or operating .Inspected unit and replaced sumpmotor .Tested Unit and Unit works as designed.SZ
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Virginia Beach, VA 23452
Branden R.
Job Details: 10/18/2023
came out and replace all parts on unit needed for repair . tested unit is now running as designed .
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near La Plata, MD 20646
Shane B.
Job Details: 10/18/2023
"cx complaint is the unit leaving clothes soaking wet. cx said at end of normal cycle clothes would be soaked. she would run drain and spin and it would be fine but that is now not working. checked for codes and found F8E1. cleared code, ran service cycle. found very little flow form cold valve. replaced valve with VS part and tested unit. both valves have good flow. ran calibration cycle. unit is working as designed.; ordrng 1 W11210459 (valve VS SB)"
We serviced a
MAYTAG WASHER
Model Mvw6200kw2
Near Virginia Beach, VA 23456
Branden R.
Job Details: 10/18/2023
cx complaint unit smell coming from unit after cycle . checked unit and all major componets checked good . while testing found drive motor warmer then normal when i just ran it for a couple mins . ordering new drive motor for repair to unit .; ordrng 1 W11283592 (drive motor) and 1 WPW10006384 (belt)
We serviced a
MAYTAG WASHER
Model MVWX6550W2
Near Annandale, VA 22003
Jason A.
Job Details: 10/18/2023
"CX complaint WASHER old water doesnt flow & sensing led keeps flashing. Found F8 lo flo error code. Checked good water flow & lines are connected properly, Replaced valve assym & test good flow. Cleared error codes . Calibrate & test wash. NO LEAKS > JJ"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM03
Near Baltimore, MD 21215
Shane M.
Job Details: 10/18/2023
cx complaint the unit still leakin into rc. called techline, unrepairable.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Centreville, VA 20121
Demonte S.
Job Details: 10/18/2023
Inspected the unit. Found that the cx is saying that the Refrigerator Section isn't cooling at the top two shelves. Checked the Evaporator Cover. Found half of the Evaporator is Iced over / Frosted over. Ran Service Test 90 - Rc Defrost Heater Test. Heater is working. I then ran Service Test 56 - Rc Fan Motor Test. No air can be felt at the top of the Air Tower. Unit will need Evaporator Cover & Main Control Board. Cx paid in full by Card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Glen Burnie, MD 21060
Dustin F.
Job Details: 10/18/2023
"CX complaint: FC not cooling fully randomly/intermittantly getting up to like 20 degrees in fridgeInspected unit, found FC sitting at 0 and RC sitting at 38. BOth temps are set temps as well. Found Noisy Damper door, and FC door switch keeps getting stuck. Unit needs new FC door switch and Damper control; ordrng 1 W11396033 (FC door switch) and 1 WPW10594329 (Damper Control)"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Richardsville, VA 22736
Thomas B.
Job Details: 10/18/2023
"Removed and replaced the control and the water valve assy tested and inspected for proper use verfied unit is spinning and agitating properly found shifter clicking rapidly and not functioning properly Ordering the shifter and capacitor, will return with harness for issue.; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shifter)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Perry Hall, MD 21128
Alexander D.
Job Details: 10/18/2023
"replaced knobs, came with spring clips. tested unit. unit is now working properly"
We serviced a
KITCHENAID WINE CELLAR
Model KUWR214KSB00
Near Odenton, MD 21113
Israel R.
Job Details: 10/18/2023
"Customer complaint unit is not cooling. I tested the unit and found the unit is not cooling at all is room temperature. I found the compressor is really hot and no frowt pattern. I tested the unit compressor and is reading about 60 watts. I could not see what is rated to but i thinkn that may be too low. The compressor is making rattle noises. Unit has a bad compressor. Unit will need compressor, dryer, coupler and lock ring. seal system is covered by 5 years. compressor is special order.; ordrng 1 W11596021 (Compressor entitlement) and 1 W11109499 (drier-tube entitlement) and 1 W11506635 (Coupler entitlement) and 1 lockring (Lock ring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY6
Near Perry Hall, MD 21128
Alexander D.
Job Details: 10/18/2023
"cx complaint unit not making ice. inspected unit and verified complaint. found icemaker cycling nonstop and never calling for water. if i jump valve from icemaker it fills good. ordering icemaker. quoted 382.52, cx paid 272.52 with check and will owe 110 labor on return visit. part in stock. scheduled return visit for 11/1; ordrng 1 W10882923 (icemaker)"
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Norfolk, VA 23523
Carl A.
Job Details: 10/18/2023
replaced all parts tested and calibrated unit works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Perry Hall, MD 21128
Alexander D.
Job Details: 10/18/2023
"upon arrival, noticed ice container mostly full. cx said that part of the problem was icemaker making ice too slow. advised cx it may take up to 3days for icemaker to fill container. replaced ui anyway to see if that makes any difference. tested unit. unit is working properly at this time"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chantilly, VA 20152
Richard B.
Job Details: 10/18/2023
"CX complant Additional noises , Inspected unit and found unit has iced up lines from cabinet to compressor , CX stated noises come and go. Spoke with sealed system via hotline and they stated with the noises and frosty lines from cabinet to compressor, Sounds like a overfilled issue. Reordering sealed system work. Not in stock. RB; ordrng 1 W11484614 (compressor) and 1 W11504431 (line) and 1 W11504415 (line) and 1 W11506621 (coupler) and 1 W11506621 (line) and 1 W11506635 (line) and 1 W11506623 (3 way line) and 1 W11504445 (line) and 1 W11507092 (3 way)"
We serviced a
IKEA DISHWASHER
Model IUD8555DX4
Near Nottingham, MD 21236
Alexander D.
Job Details: 10/18/2023
"cx complaint control panel is having a mind of its own. sometimes buttons wont respond, sometimes will hear buttons beep and control panel woke up on its own. sometimes will run full cycle when selecting 1hour wash. inspected unit and verified compaint. no errors stored. buttons are shorting. ordering control panel. call cx to schedule return visit once we have eta on part; ordrng 1 W10894669 (control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Stevensburg, VA 22741
Thomas B.
Job Details: 10/18/2023
cx complaint unit is not working properly inspected unit found ice in tray cx states it dropped ice Sunday and Monday hasn't dropped since. called whirlpool TechLine had Me do temperature checks units freezer is at 4 Degrees F. Which TechLine states is normal operations. Had Me turn down the freezer a bit more and wants to see if this fixes issue cause the ice maker is working only low production. TechLine states these are stand alone ice makers and rely on the temperature sensor on bottom of the ice maker tray itself. Done as asked informed cx to allow 72 hours to see if the changes effected the ice making process
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Middle River, MD 21220
Alexander D.
Job Details: 10/18/2023
"cx complaint, while they were cleaning unit, cx noticed unit makes buzzing sound when pushing down on cooktop. inspected unit and verified complaint. found noise is just metal frame squeaking. lifted up cooktop, everything looks good underneath. pushed on frame of unit and it doesnt make noise. advised cx its the metal frame of cooktop squeaking against frame of unit and all i could do would try to put a piece of cardboard under cooktop to prevent metals from touching but i dont want to do that on a cooktop because of the high temps. advised cx unit is operating as designed and noise is just cosmetic."
We serviced a
WHIRLPOOL COOKTOP
Model WCC31430AW03
Near Martinsburg, WV 25405
Ezra M.
Job Details: 10/18/2023
"installed new left rear element, verified heating"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Middle River, MD 21220
Alexander D.
Job Details: 10/18/2023
cx complaint cant find switch to turn icemaker off. cx didnt know ice container can be pulled out. showed cx how to pull out container and turn icemaker off by switch on the bottom of it. tested unit. unit is working properly
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ
Near Port Republic, MD 20676
Davonte
Job Details: 10/18/2023
cx complained unit was dented in the back. confirmed cx complaint. dent was on the back sheild were compressor is. cx thought unit was damaged more. inspected unit and everything was fine. advised cx that shield is a protective covering. unit is working as should
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Zion Crossroads, VA 22942
Kyle A.
Job Details: 10/18/2023
Replaced control and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYP02
Near Louisa, VA 23093
Kyle A.
Job Details: 10/18/2023
Changed evap and drier. Vacuumed unit after leak checking with nitro. Unit held pressure for 30 mins. Charged unit and unit is now as designed.
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEM8
Near Arlington, VA 22207
Christian C.
Job Details: 10/18/2023
Cx complaint of some frosting near FC evap fan. Inspected gaskets all sealing fully. Some droplets near FC evap fan cover. Cleared frozen droplets. Advised cx to double check doors as could cause frosting.. Cx paid for service call.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Mineral, VA 23117
Kyle A.
Job Details: 10/18/2023
Changed control and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model wtw5057LW0
Near Inwood, WV 25428
Ezra M.
Job Details: 10/18/2023
"unit leaking. found unit leaking from drain hose at drain pump due to poorly seated clamp. reinstalled clamp properly, tested unit, no longer leaking."
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Arlington, VA 22206
Lloyd B.
Job Details: 10/18/2023
"Cx complained the unit did not clean well. Inspected the unit and found that the pressure could be better from the sump, it fills and washes, but not well. Cx also complains that the upper rack will not stay in place, due to bad adjusters. Unit needs new pump with motor and track rollers; ordrng 2 WPW10546503 (track rollers)s"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Lebanon, PA 17042
Cody H.
Job Details: 10/18/2023
"CX complains unit wont run cycle but instead shows error f8e4 and drains when door is closed. Found unit drip pan to be full of water, cx states they already emptied drip pan today. Found unit inlet valve to be leaking from supply hose. Was able to tighted supply to valve and get unit to stop leaking. cleared code and ran unit through diagnostic cycle. Unit went through diagnostic test with no issues. ran unit through quick cycle to ensure no leaks, Unit showed no further leaks. unit is now working as designed. no further work needed. cx email confirmed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Ephrata, PA 17522
Cody H.
Job Details: 10/18/2023
Was able to access unit and replace parts per previous visit. tested unit and unit now works as designed. no further work needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Fairfield, PA 17320
Bernard M.
Job Details: 10/18/2023
"Replaced inverter per previous tech, restored power and the compressor came on along with all fans. Instructed cx to allow 24hrs of cooling before putting items back in unit. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Millsboro, DE 19966
Michael E.
Job Details: 10/18/2023
Replaced capacitor as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Culpeper, VA 22701
Thomas B.
Job Details: 10/18/2023
Cx complaint unit is not working properly inspected unit found loose center post screw causing a wobble on the rotor assy removed and retightened checked the clutch and gear assembly all checks good verfied unit is not making any noise during test cycles unit now functions Normally.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Unionville, VA 22567
Thomas B.
Job Details: 10/18/2023
Cx compliant unit is not working properly inspected unit found cx uses this unit 10 or more times a day. Checked venting and is working properly plenty of volume this is a physical therapy center. So heavy useage of dryer cx has noticed in between loads if she leaves door open a while for it to cool down unit will operate normally again called whirlpool TechLine to document and Advise. TechLine Stressed this is not a commercial Grade Unit and cx is using the unit outside it's design. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Portsmouth, VA 23701
Zachery R.
Job Details: 10/18/2023
"cx complaint unit not advancing cycles, checked unit, no faults stored, leds are acting as if cx is holding start button, disconnected power, ran test cycle, unit passed test cycle, but leds still acting sporadic. acu is supplied with 121vac. ordering acu to complete repair.; ordrng 1 W11627413 (acu)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Upper Marlboro, MD 20772
David J.
Job Details: 10/18/2023
"Customer complaints unit is not heating and drying clothes arrived today and verify complaint ran test cycle and found no heat in unit after two minutes pulled unit out and disconnected power pulled back panel off and tested resistance at heating element and had 9.5 ohms. Removed wires from thermal fuse and jumped and tested unit still did not heat. Tested voltage at wall and had 124 at both legs and 245 vac together, ordering fuses for return visit and will replace once they come in; ordrng 1 WP3387134 (Cycling thermostat) and 1 WP3392519 (Thermal fuse) and 1 W10900067 (Thermal cut off) and 1 WP3977767 (High limit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Millersville, PA 17551
Justin L.
Job Details: 10/18/2023
Was able to access unit and replace part. Tested good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ06
Near Burr Hill, VA 22433
Thomas B.
Job Details: 10/18/2023
"Compressor is making a grinding noise and is overheating, kicking start device. ordering the compressor, drier, and coupler.; ordrng 1 W11542830 (Compressor) and 1 W11506635 (Coupler) and 1 W11109499 (drier-tube) and 2 W11504445 (Coupler Drier A)s and 2 W11504447 (Coupler Drier B)s and 2 W11504416 (Coupler Compressor A)s and 2 W11504431 (Coupler Compressor B)s and 2 W11506621 (Coupler Compressor C)s"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Odenton, MD 21113
Israel R.
Job Details: 10/18/2023
Installed all parts. The inner door was damaged and galss was sepratated and is not even needed. Unit will need new light bulb. OL. Orderin live bulb. Unitis now heating and door message is not displaying.; ordrng 1 W10886919 (lmp-basles)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Millsboro, DE 19966
Michael E.
Job Details: 10/18/2023
CX complaint: FC door gasket always has water on top of gasket. No condensate on mullion above it. I did check FC and IB temps and both are good now. Ordering FC door gasket. Cannot reschedule due to AIG.; ordrng 1 W10407216 (gasket-fip)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Lusby, MD 20657
Davonte
Job Details: 10/18/2023
cxm complained uit was making a loud squealing noise. confirmed cx complaint when starting a cycle. inspected unit further and saw that the idler was seized along with a roller. replaced both rollers and idler. tested unit and no longer making squeaky noise.. unit is now working as should
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Timonium, MD 21093
Brian R.
Job Details: 10/18/2023
cx complaint is unit does not seem to run the cycle and the wash light stay on but say the unit is done but things are wet. took a few trys to unit to cancel and light to go off. only code found was F2E1.recakibrated and ran auto test on unit. unit fills and drains and runs good. went over unit with her and as of now control is only part needed. as soon as part is in office will schedule.; ordrng 1 W11608056 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Portsmouth, VA 23707
Zachery R.
Job Details: 10/18/2023
"cx complaint no ice, checked unit, temps are ideal. unit displaying e5, replaced icemaker, tested, unit working as designed. advised cx to monitor unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near La Plata, MD 20646
Shane B.
Job Details: 10/18/2023
"cx complaint is the gap bwtween FC and RC doors not being level from left to right. confirmed complaint. gap is slightly larger on the right and smaller on the left. door handles almost make contact with each other when doors are closed. put level on top of cabinet, its level. put level on top of RC door, it is level. put level on top of FC door, its not level, leans to the right. loosened top hinge and raised door a little while tighteing it back down. door is now level and gap is even. door handles no longer hit each other. unit is working as deisnged."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Waldorf, MD 20601
Shane B.
Job Details: 10/18/2023
"cx complaint is the unit not drianing. cx just moved in and has only used the unit twice. it didnt drain either time. unit was full of water whene i arrived. F9E1 saved. ran drain pump, no noise. removed toe panel to find drian pump not plugged in. once plugged in unit worked properly. unit working as desigend."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Accokeek, MD 20607
Shane B.
Job Details: 10/18/2023
cx complaint is the check vent light coming on frequently. cx has had the vent cleaned twice since unit was installed but light keeps coming on. i found no saved codes. i ran the unit. no strange noisies. air flow meter shows good air flow for all dryers. checked outlet thermistor at board. thermistor reads 12k ohms at room temp. called techline to document. they said thermistor reading is good. unit is working as deigned and the clean vent light is more of a reminder than a warning. informed cx and he understands. unit is workign as designed.
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 10/18/2023
customer complaint gas smell after use bray and scraf came out and turned off gas customer onsite wasnt present when this occured but believed the left front burner was in use turned gas back on tested left front ignited used leak tester around the burner head and did make sound tested for few mins after turning back off the gas line ordering manifold informed costumer showing sp; ordrng 1 W11512355 (manifold) and 1 W10826754 (orf holder left front)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Fallston, MD 21047
Neil H.
Job Details: 10/18/2023
x complaint the gaskets coming apart and the ice bin has cube melting andfalling throguh ordering bin and seals for rc; ordrng 2 W10830055 (Whirlpool Refrigerator Door Gasket)s and 1 W11185686 (Whirlpool Refrigerator Ice Container)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Lewes, DE 19958
Michael E.
Job Details: 10/18/2023
CX complaint: unit shakes heavily and walks. Tested and verified complaint. F0E5 error code. I corrected the level legs to get a more firm grip on floor. Also i found basket hangs to one side even though unit is level. Ordering suspension rods. Scheduled return visit for 11/1 AM; ordrng 1 W11217817 (suspension)