We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Vienna, VA 22181
Christian C.
Job Details: 10/18/2023
Cx complaint of a humming noise. Inspected unit found sound to be from piping of compressor vibrating. Attatched insulation still some noise. Cx will contact whirlpool.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Gaithersburg, MD 20878
Roberto I.
Job Details: 10/18/2023
"CX complaint F8E0 on display.Ran test mode, confirmed F0E8 error. Tested cooling fan, got loud humming noise but the fan didn't start. Quoted repair $357.04 with $125 labor for cooling fan W11107275 replacement. Cs wants to call Kitchenaid snce the warranty jus expired. Collected $120; ordrng 1 W11107275 (cooling fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clinton, MD 20735
Shane B.
Job Details: 10/18/2023
"cx complaint is the unit leaking. cx said she washed 2 small rugs, 1 at a time and it leaked each time. when i arrived floor was wet. i inspected under unit. found no cracks or damage of any kind. found no saved codes. ran service cycle with no leaks or issues. i remvoed the basket and inspected tub. no cracks. put unit back together and started a quick wash. unit filled and began washing. i then drained unit. still no leaks. can not replicate the issue. ran calibration cycle. advised cx to use unit like normal and call us back if issue returns."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Upper Marlboro, MD 20774
Leon
Job Details: 10/18/2023
"Client complaint was unit wasn't cooling as it should. Confirmed the issue saying that the issue was. The refrigerator evaporator was frozen over the seen The evaporator drain pan had a slight bin, and the thermostat was reading warmer than it should for ice to be cover it Ordering if operator drip Pan and fan with thermostat client also said his lights and the refrigerator wasn't cutting on. We ran a test, cut the refrigerator off. And cut it back on like it did not. Come back on, what's a test freezer light And the light was foamed into the refrigerator Call tech line. Ordering new like it to extend the wire To install new light; ordrng 1 W11033168 (Evaporator fan motor) and 1 W11457241 (Evaporator drain pan) and 1 W11683242 (Led light module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM
Near Reston, VA 20191
Richard B.
Job Details: 10/18/2023
"CX complant. No ice. Prior diagnosos found unit needs ice maker . Installed ice maker , Ice maker did a self fill , did not overflow. Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Bethesda, MD 20817
Shawn D.
Job Details: 10/18/2023
replaced the control tunred power back on and checked lights and all LEDS now work. unit is good to go
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Montclair, VA 22025
Tanner B.
Job Details: 10/18/2023
"Motor just humming, replaced motor and blower wheel ."
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJZ00
Near Richmond, VA 23220
Chris B.
Job Details: 10/18/2023
cx comp unit lealks water into rc insp unit conf cx comp found drain hole clogged at evap cleared obstruction tested unit working as desighned collected check for sc
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Round Hill, VA 20141
Daniel J.
Job Details: 10/18/2023
per notes installed sump and control tested no leaks moving water through spray arms
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Virginia Beach, VA 23452
Branden R.
Job Details: 10/18/2023
cx complaint unit grinding sound when washing noise-noise during wash cycle checked unit and found cam coming unseated from unit . found nut didnt have locktight on it from wp . re installed everything added small dot of blue loktight . tested unit . unit is now running as designed .
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW1
Near Brandywine, MD 20613
Shane B.
Job Details: 10/18/2023
installed all ordered parts and restored power. ran calibration cycle and service cycle. unit completed both cycles with no strange noises. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Bel Air, MD 21015
Neil H.
Job Details: 10/18/2023
checked the outlet l1-n-120 l1-l2-120 l1-l2-180 and outlet started making arcing noise electrian needed dryer started heating
We serviced a
JENN-AIR MICROWAVE
Model JMC6224HL0
Near North Garden, VA 22959
Danny R.
Job Details: 10/18/2023
found dooris broken at nibb that pusshes in door switch in unit the inner liner of door is the issues per tech line; ordrng 1 W11512450 (door mircowave door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Chesterfield, VA 23838
John P.
Job Details: 10/18/2023
Installed panels screws vent dispenser.
We serviced a
AMANA FREEZER
Model ART318FFDW10
Near Harrisburg, PA 17110
Cody H.
Job Details: 10/18/2023
CX complains unit FC is building up frost. cx is within manufacture warranty. found unit FC door is warped and is causing gasket to not hold. Unit will need FC door replaced for repair. ordering FC door (WHT) for use on return. CX to call into office when all parts arrive. Cx declined email.; ordrng 1 LW10680729 (FC door (wht))
We serviced a
MAYTAG WASHER
Model MHW5100DWO
Near Bel Air, MD 21015
Neil H.
Job Details: 10/18/2023
replaced the door gasket/boot unit checked good.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Virginia Beach, VA 23456
Austin D.
Job Details: 10/18/2023
came out to resolve the issue. replaced the gaskets and steamed them out so they would lay flat. unit is running as designed.
We serviced a
JENN-AIR COMBO
Model JMW2427LL00
Near Gaithersburg, MD 20879
Julian H.
Job Details: 10/18/2023
replaced console tested & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Upper Marlboro, MD 20774
Leon
Job Details: 10/18/2023
The complaint was ice was coming out in clumps. And the door wouldn't close to the water temperature was too warm. Confirmed the issue There was a lot of ice built up on the bottom of the ice bin And while we was here the water temperature said the refrigerator was perfectly fineClient confirmedWe removed all the ice build up around the door and the ice bend. Test the ice maker again everything work
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Havre de Grace, MD 21078
Neil H.
Job Details: 10/18/2023
f0e5f7e9f0e3gearcase making rubbing sound when you turn the basket and when unit spins new gearcase and clutch needed when spin it goes fast then starts getting caught up the fast again and rotor screw was loose and traces of oil-$674.73cx is going to replace unit $139 collected; ordrng 1 W11393685 (Whirlpool Washer Transmission Gearcase) and 1 W10734521 (Whirlpool Washer Clutch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Stafford, VA 22556
Robert W.
Job Details: 10/18/2023
CX Complaint is the door is falling open. Inspected unit and found the door is falling open found the spings have failed cauing cable to snap. Ordering Cable kit and spring; ordrng 1 8194001 (Cable door) and 2 WP8270020 (Spring)s
We serviced a
AMANA WASHER
Model ntw4516fw3
Near Silver Spring, MD 20901
Brian F.
Job Details: 10/18/2023
"Installed agitator, ran auto test, agitator spins. Unit is now working properly."
We serviced a
WHIRLPOOL OVEN
Model WFG540H0ES0
Near Stafford, VA 22554
Robert W.
Job Details: 10/18/2023
Replaced DSI board and tested unit unit is working properly.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Owings Mills, MD 21117
Drew B.
Job Details: 10/18/2023
cx complaint that unit is not drying long enough checked the sensors on the test 5 and 9 and when doing so the drum light went out and had the f3e2 and per tech sheet needed acu after light repsonds call to reschd; ordrng 1 W11525996 (acu)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Purcellville, VA 20132
Daniel J.
Job Details: 10/18/2023
concerns with pantry drawer temps due to display noto working removed drawer inspected and found that wire harness broken ordering new harness and ui; ordrng 1 w11170612 (harness wire) and 1 wpw10769076 (ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Gaithersburg, MD 20878
Roberto I.
Job Details: 10/18/2023
"CX complaint frost in the Fc.Confirmed complaint, found Fc left track hard, not sliding properly. Cleaned and lubricated part by using silicone grease. Removed frost, door tested ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM05
Near Portsmouth, VA 23704
Zachery R.
Job Details: 10/18/2023
"cx complaint no ice, checked unit, temps are ideal, come to find defective heater reading open, replaced icemaker, advised cx to dump first couple batches."
We serviced a
JENN-AIR OVEN
Model JJW2827LM01
Near Rockville, MD 20852
Roberto I.
Job Details: 10/18/2023
Console and harnes didn't fit. Seems like dist. has wrong part number on the PL. Reordering console W11598158 and signal harness W11249916; ordrng 1 W11598158 (console) and 1 W11249916 (signal harness)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Manassas, VA 20111
Demonte S.
Job Details: 10/18/2023
"Inspected the unit. Found that the cx is saying that the Washer is making a clunking noise. Ran Service Diagnostics on the unit. No error codes. Started a Normal Cycle. Noticed loud clunking noise that is coming from the Gearcase. Unit will the Gearcase, Clutch & Washplate. ; ordrng 1 W11449841 (Whirlpool Washer Transmission Gearcase) and 1 W10754448 (Whirlpool Washer Clutch) and 1 W11510461 (WASHPLATE)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Richmond, VA 23220
Chris B.
Job Details: 10/18/2023
cx comp unit is dentedon right side of cabent insp unit conf cx comp unit will need cabinet to complete repair; ordrng 1 W10677266 (cabinet)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Haymarket, VA 20169
Demonte S.
Job Details: 10/18/2023
Inspected the unit. Found that the cx is saying that the Washer isn't Dispensing Soap automatically. Ran Service Diagnostics on the unit. No error codes are 8:88 = no error codes. I then started a normal cycle with the Load & Go Light on . Soap is Dispensing. Noticed a small leak from the Bellow Seal. Bellow Seal is twisted. Fixed Bellow. Checked for holes. No holes. Tested unit again. No leaks. Unit is working as Designed. ( Advised the cx to make sure that the Load & Go Light is on and is lighting blue before starting a cycle. )
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Rockville, MD 20852
Shawn D.
Job Details: 10/18/2023
"cx complaint unti is not agitating. inspected unit then checked fo errors and had f8e1 f7e5 so cleared codes and ran diag cycle and everything seems like its working. i started a regualr cycle and shifter is not working keeps clicking but work in diag. i rpelaced shifter and retested and cycle now started but when hot water is on filling with cold, when colder water is on filling with cold lines are hooked up right. i then removed hot water line off and turned water on and no flow is coming out none at all but when i crack loose line at wall water comes out so maybe bad water line or turn off valve. told cx now get a plumber. unit is good to go; ordrng 1 w11481722 (actuator SD V/S), used 1 w11481722 (actuator SD V/S) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Reston, VA 20191
Richard B.
Job Details: 10/18/2023
"CX complant. Console bubbling up. and unit dosent drain. Inspected unit and found drain hose pinched , Also found drain error code. Unkinked drain line. Ordering console with UI assembly. RB; ordrng 1 W11660284 (console)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Dayton, MD 21036
Robert L.
Job Details: 10/18/2023
"cx complaint convection fan making noise, confirmed issue, blade had play, tightend mounting screw for blade and noise stopped, motor and stem ok, if noise comes back pre-id blade and nut"
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near Middletown, PA 17057
Fred G.
Job Details: 10/18/2023
"cx complaint unit is displaying a f5 error code. inspected unit and entered daig and found f5e2, f5e1. clear codes and tried to run auto test and found the lid did not lock. unplugged unit and removed console. test J6 connector pins 2/3 and found .4ohms. unit needs lid latch. qouted cx for repair and cx accepted. replaced lid latch and found unit now checks good. cx paid in full"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Bethesda, MD 20817
Shawn D.
Job Details: 10/18/2023
"replaced the compressor process stub then used uv drier from v/s vacumed system down down filled to 79g and started cooling. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Gettysburg, PA 17325
Bernard M.
Job Details: 10/18/2023
"Cx complaint unit makes screeching noise at the beginning of spin cycle. Inspected underneath and found belt dust in shield, belt markings on the motor pulley and cam. Ordering parts, once approved contact cx to reschedule; ordrng 1 W11283592 (motor) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ellicott City, MD 21042
Robert L.
Job Details: 10/18/2023
"applied epoxy to affected area to seal liner, hole was 1/2'epoxy would not fill out fully, cx ok with final product, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Dover, PA 17315
Sal R.
Job Details: 10/18/2023
CX complai t was that the unit would not complete a wash cycle. I found that the shifter would just click in the auto test cycle. I was able to replace the shifter and unit completed a test cycel eith out issues. Unit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Dundalk, MD 21222
Emmanuel R.
Job Details: 10/18/2023
"Cs unit stopped midcycle, confirmed complaint. I found unit went off balance, I leveled unit because it was wobbling excessively and intructed customer not to wash a single item of clothes. Tested unit, unit is noow working properly."
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Haymarket, VA 20169
Demonte S.
Job Details: 10/18/2023
Inspected the unit. Found that the cx is saying that the Dryer is making a squealing noise. Started the unit. Loud squealing noise started. Shut the unit down. Checked all the Wheels and Pulley. Pulley is bad. Installed new Pulley. Tested the unit. No noise. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MHW663OHW3
Near Pikesville, MD 21208
Brian R.
Job Details: 10/18/2023
cx complaint is unit does not seem to drain out all the way and things are really wet at the end and says drain and spin doesnt work. no codes in unit. tried a drain and spin. door locked and drain pump works and drum spind. did see a bad shake and rock in drum as bearing are bad. started a quick wash went over unit with cx. parts needed. he will call when he gets wash tub to be scheduled.; ordrng 1 W11378552 (Outter Tub) and 1 W11316766 (Shock Absorber) and 1 W11316246 (Pressure Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 10/18/2023
i ws able to access unit and replace the heater as per previous visit. I found unit now checks good.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Pikesville, MD 21208
Brian R.
Job Details: 10/18/2023
cx complaint is with back splash on wall and said after uning oven the first few times the wall started to yellow. she said she only uses front 2 burners but said theres a bunch of heat that comes from back left and not back right. went over thats the vent area where hot air blows out when baking. tested and cecked unit. burners check. baked to check temp range at 350. at 350 i tested 435 and control read 375. went over unit and parts ordering. as soon as parts are in office will schedule. ; ordrng 1 W10833885 (Temperature Sensor) and 1 W11594271 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near York, PA 17404
Sal R.
Job Details: 10/18/2023
I was able to access and replac ethe RC LED. All lighting has restored. UNit test good.d I collected $120.00 via credit card for labor charges.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Pikesville, MD 21208
Brian R.
Job Details: 10/18/2023
cx complaint is with display and number not all showing. tested and checked unit. started a normal wash and unit filled top is peeling off cap as well. was able to replace cap and UI and found other issues with unit as well. will order parts needed. when everything goes through office will schedule.; ordrng 1 W11412696 (Seal) and 1 W11412299 (Latch)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Ashburn, VA 20147
Simon
Job Details: 10/18/2023
CX complaints new cook top .hot control panel on.Inspected unit found the switch connector defective .replaced switch .tested unit .Unit works as designed.SZ
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Baltimore, MD 21215
Shane M.
Job Details: 10/18/2023
installed hose. unit working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 10/18/2023
customer complaint unit filling with water but not cleaning dishes on Sat found soap stuck near dispenser removed kick panel isnpected connections to diverter motor and wash motor good entered diag no errors stored tested quck wash can hear wash motor moving water also tested pro wash and normal wash water moving inside tub
We serviced a
WHIRLPOOL DRYER
Model WED8540FW0
Near Fairfax, VA 22033
Richard B.
Job Details: 10/18/2023
"CX complant. Dryer not heating. Inspected unit , found unit is not heating. 123 and 123 volts with 246 at the terminal block. Found TCO reads OK , Found heater element open , Checked vent and dryey has great air flow. Changed element and collected for repair. Job completed. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXY09
Near Fredericksburg, VA 22407
Robert W.
Job Details: 10/18/2023
Replaced filter housing and gasket. Found the pantry draw slide not allowing draw to close and the water resevoir cover not staying in place. Ordering End cap and cover; ordrng 1 W10874836 (End cap) and 1 67006329 (Cover)
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Takoma Park, MD 20912
Brian F.
Job Details: 10/18/2023
"Cx states dryer not heating, tested and confirmed. Called MR, found unit not getting L2 voltage, reset breaker, still no L2. Called cx, recommended they contact an electrician."
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Herndon, VA 20171
Richard B.
Job Details: 10/18/2023
"CX complant. Dishwasher buttons dont respond. Prior diagnosis found unit needs console and vent wax motor and bezel ,/ Installed all parts and tested unit. Working as designed. Job completed. RB"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Richmond, VA 23231
Chris B.
Job Details: 10/18/2023
cx comp front right burner will not heat insp unit conf cx comp replaced switch and burner tested unit working as desighned
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Hampton, VA 23661
Justin W.
Job Details: 10/18/2023
cx complaint unit not starting. checked unit to find timer bad causing knob to crack replaced timer and ordering knob to be delivered to cx. unit currently working as designed; ordrng 1 W11675852 (knob)
We serviced a
MAYTAG STACKABLE
Model MVW7232HW0
Near Chester, VA 23836
Chris B.
Job Details: 10/18/2023
cx comp unit will not wash insp unit conf cx comp found f6e3 comunication error repalced control tested unit found mod and ser numbers on ui started load of towels unit working as desighned
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Hanover, MD 21076
Dustin F.
Job Details: 10/18/2023
"CX complaint: long dry times clothes still wetInspected unit, confirmed unit gets hot but doesnt pull air out. CX has ventilation issue, ADvised cx to get vent cleaned. also found door catch loose. secured door catch and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Richmond, VA 23238
Joseph D.
Job Details: 10/18/2023
Cx complaint unit not spinning. Could not confirm complaint, cx stated that detergent isn't spinning out of agitator. Agitator is only for fabric softener and must also be dilluted with water to dispenser correctly. Levelled, calibrated and unit working properly.
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ05
Near Gettysburg, PA 17325
Bernard M.
Job Details: 10/18/2023
"Replaced gasket and unclogged drain tube, poured water through drain under evap to ensure water goes into pan. Gasket seals all around FC door. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Carlisle, PA 17015
Fred G.
Job Details: 10/18/2023
"i was able to access unit and replace the control, console, gearcase, agitator, clutch, slider, stator, and rotor as per previous visit. I found unit now checks good."
We serviced a
MAYTAG DISHWASHER
Model MDB49498HB0
Near York, PA 17406
Sal R.
Job Details: 10/18/2023
"CX complaint is unit is not completing a wash cycle. I found that the sumo & motor is failed. I am orderign 1 sump & motor (WPW10591570) and 1 console (W11255650) due to not responding to touch prompts. Once the contrat is apoorved, please have someone formt eh office call to set a return date.; ordrng 1 WPW10591570 (pump&motor) and 1 W11255650 (console)"
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS00
Near Alexandria, VA 22304
Lloyd B.
Job Details: 10/18/2023
Cx complained the unit did not dispense water. Installed new filter housing and the pressure increased. Job complete
We serviced a
WHIRLPOOL DRYER
Model LHE7500N1
Near Harrisburg, PA 17112
Cody H.
Job Details: 10/18/2023
"CX complains unit is not heating. CX states a couple days ago unit got very hot then stopped heating. Found unit to be recieving 122vAC to L1, 123.1vAC to L2. Foudn unit thermal fuse to be reading O.L. unit will need thermal fuse for repair, unit thermostat is reading 0.0 ohms but ordering thermostat due to unit blowing fuse and not cycling when hot correctly. Office to schedule with cx when all parts arrive. CX EMAIL CONFIRMED.; ordrng 1 WP3390719 (thermal fuse) and 1 279054 (thermostat)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Georgetown, DE 19947
Michael E.
Job Details: 10/18/2023
"CX complaint: not starting cycle. Tested and verified complaint. F8E1 & F0E3 error codes. Debris found in cold inlet slowing flow. Capacitor tested at 5.6mholms but should have been 50 holms. Replaced capacitor from van stock. rdering inlet valve. Cannot reschedule due to only 5 left on system.; ordrng 1 W11513255 (inlet valve) and 1 W11395618 (capacitor van stock), used 1 W11395618 (CAPACITOR van stock) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Annapolis, MD 21401
Israel R.
Job Details: 10/18/2023
Installed new harness and tested. Unit is back ot normal operations.
We serviced a
AMANA FREEZER
Model ART318FFDW10
Near Bridgeville, DE 19933
Michael E.
Job Details: 10/18/2023
Replaced top hinge as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Harrisburg, PA 17111
Cody H.
Job Details: 10/18/2023
"CX complains unit is not making ice. Cx has cosco add warranty. found unit ice maker to be 1.2*F. ran unit through test 56 which showed e5 error, ran unit through test 57, unit icemaker made alot of grinding noise while rotating. and ran unit through test 45, unit trickled water into icemaker but very slowly. unit ice maker fan is working. Unit will need icemaker, fill tube heater, and dual valve replaced for repair. office to schedule repair when all parts arrive. cx also complains unit building frost in FC, found unit fc gasket to have failed and will also need replaced. CX email confirmed.; ordrng 1 W11658802 (ice maker) and 1 W10407216 (fc gasket (GRY))"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Suffolk, VA 23434
Zachery R.
Job Details: 10/18/2023
"replaced parts, tested, unit working as designed. cx still needs to have vents cleaned or replaced. water in vent still."
We serviced a
ADMIRAL WASHER
Model ATW4516MW0
Near Wrightsville, PA 17368
Sal R.
Job Details: 10/18/2023
"CX complai t was that the unit would not complete a wash cycle. I found a F7E1 error code,. I found that the shifter failed and the run cap was leaking . I was able to access and replace both parts. I then recalibrarted the unit and ran a auto test. Unit test good.; used 1 W11395618 (CAPACITOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Manassas, VA 20111
Demonte S.
Job Details: 10/18/2023
Inspected the unit. Found that the cx is saying that the Dishwasher is rusting by the Dispenser Vent. Checked the Door. Door is rusting. Installed new Dishwasher Door Panel. Tested the unit. No leaks. Unit is working as Designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Portsmouth, VA 23704
Zachery R.
Job Details: 10/18/2023
"replaced heater harness, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Alexandria, VA 22315
Lloyd B.
Job Details: 10/18/2023
"Cx complained the unit did not dispense water. Inspected the unit and found that the pressure to the valve from the house was strong. After the inlet valve, was weak. Unit needs new valve. Service declined. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near McLean, VA 22102
Christian C.
Job Details: 10/18/2023
Installed FC door and RC right door. No more dents or scratches.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Chesterfield, VA 23838
John P.
Job Details: 10/18/2023
Installed arm tested working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Falls Church, VA 22043
Christian C.
Job Details: 10/18/2023
Cx complaint unit is leaking from underneath. Inspected unit no errors. Ran through diag cycle and found water coming from float switch. Secured float switch. Tested again no more leaks.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 10/18/2023
Cx complaint unit is not working properly inspected unit found the diffuser is not closing also the fan motor thermistor is misreading ordering the fan motor and the diffuser assembly. Qouted 522.83 cx declined paid 120.00 service call wants to talk to husband before doing.; ordrng 1 WPW10248595 (control) and 1 W11087438 (Fan)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Upper Marlboro, MD 20772
David J.
Job Details: 10/18/2023
"F8e1 inlet water error F8e6 flow meter failed Customer complaint after unit is washing for about 20 to 30 minutes in error code is displayed for a bad inlet valve. Arrived today and verified complaint. Found two error codes stored. Cleared error codes and ran test cycle and unit filled with water and started washing properly. error code state that the flow meter is not detecting the proper water flow to know how much water is inside of the unit. If this is not reading properly, this will also further error code for a bad inlet valve. Ordering control board, inlet valve and flow meter for return visit and will replace all three at the same time. Will return when parts arrive. ; ordrng 1 W11535094 (Side water inlet) and 1 W11506011 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Richmond, VA 23238
Joseph D.
Job Details: 10/18/2023
Replaced faulty sump motor cleared errors unit working properly no other issues detected
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Owings, MD 20736
Davonte
Job Details: 10/18/2023
"cx complained unit wouldnt spin on certian cycles. confirmed cx complaint. on normal cycle uinit didnt spin. got error f5e2 lock error. cleared code, but code popped back. unit will need control board and lid lock. cx wants repair done at once.; ordrng 1 W11565030 (door latch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Arlington, VA 22204
Christian C.
Job Details: 10/18/2023
"Cx complaint unit door is falling without resistance. Inspected unit found left door hinge not on spring. Insulation too close to hinge. Adjusted hinge and insulation. If cx calls back order W11573703-hinge L, and W11573702-hinge R. Cx paid for service call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Springdale, MD 20774
Leon
Job Details: 10/18/2023
Client complaint was dishwasher contained you to run. And an order would come back inside the dishwasher. After it's confirmed the issue. We seen that the drain holes was stuffed underneath the Dishwasher and Under the sink there was no loopPull the drain lines out from underneath. The dishwasher. Showed cx how it should be installed. Client said he will get a shorter drain line
We serviced a
JENN-AIR OVEN
Model JJW2827LL01
Near Fort Washington, MD 20744
Shane B.
Job Details: 10/18/2023
"cx complaint is in the inteior light in lower oven being stuck on. when i arrived the light was on in that oven only. when lower oven light is turned off both lights are on but are dim. when light is turned on the left light come on full brightness and the right light goes out completly. no codes in diagnostics. went to componant activation and turned lights on and off. they work the same in diagnostics as in normal operation. swapped bulb but problem did not change. called techline to document. said issue could be in harness, light fixture or with control board. ordering board and oven light assemblies to be safe. schedule when parts are available.; ordrng 2 W11292252 (light-oven)s and 1 W11448962 (control board)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Virginia Beach, VA 23456
Branden R.
Job Details: 10/18/2023
came out to replace parts on unit disassembled and replaced parts for repair . tested unit is now running as designed .
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 10/18/2023
Removed and replaced the encoder and HMi tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Virginia Beach, VA 23456
Branden R.
Job Details: 10/18/2023
cx complaint grinding or rubbing noise checked unit and found plastic teeth on cam deformed not allowing proper grip to allow unit to spin and wash without making a grinding noise . ordering new cam for repair .; ordrng 1 W10721967 (cam)
We serviced a
AMANA N/A
Model ADB1400PYW1
Near Glen Rock, PA 17327
Drew B.
Job Details: 10/18/2023
REPLACED THE sump and foudn valve humming but nothing coming through water weise unseated the line water did come out.. will need a new inlet valve call to reschd when in and aprooved; ordrng 1 W10648041 (valve)
We serviced a
JENNAIR COOKTOP
Model JGD3430GB05
Near Woodbridge, VA 22193
Tanner B.
Job Details: 10/18/2023
"when igniting the rf burner , ignitor continued to spark. replaced switch harness . tested unit. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Hanover, PA 17331
Drew B.
Job Details: 10/18/2023
cx ocmplaint that unit cooled for day then dtopped found all fans and door operational found no leaks obvious at the compreessor or dryer with UV.. and had pressures of -20 low and 50 high unplugged equlaized at 0 and called MA inspects a leak being that pressure and equalizing at 0.. ordering 3 count ss again; ordrng 1 WPW10466675 (COMRPESSOR) and 1 SSTCH (TCH SS) and 1 3COUNT (3 COUNT) and 1 WPW10608485 (EVAP)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Aspers, PA 17304
Fred G.
Job Details: 10/18/2023
"cx complaint after repair items are still freezing. took temps and found -1 FC, 28 degrees top shelf RC, 29 degrees middle shelf RC, 27 degrees bottom shelf. RC thermistor was 11.5khom, FC was 27.5khoms. i removed evap cover and found a great frost pattern. called TL advised i change FC baffle to max, remove some foam on back wall to allow more air to get to thermistor. i did all that. cx to see what happenes. unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Owings Mills, MD 21117
Brian R.
Job Details: 10/18/2023
cx complaint is freezer has ice build up in spots and light on UI just comes on and stays on at times. tested and checked over unit. found gap in gasket on left and entire freezer with snow all over.was able to just turn light off on UI and found issue with door gasket. was able to clean and clear as much ice as we could and heat gasket. door now shuts and seals as it should. advised cx we will ordered parts needed. office will schedule. ; ordrng 1 W11642011 (UI Black) and 1 WPW10714545 (Door Gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlottesville, VA 22901
Danny R.
Job Details: 10/18/2023
i found inlet vavle not letting water out the cold vavle repleved vavle it had 120 to it but didnt open repleced and now works fine checksok
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Owings Mills, MD 21117
Brian R.
Job Details: 10/18/2023
cx complaint is there was a loup pop and saw sparks and a flash and the back of cooktop looks damaged as well. said blew the breaker and its not working. pulled unit and took back off. nothing broke or burned found a pintched wire where plae is under control. saw burned spot. fixed wire to test and check unit. was able to restore power to test and check unit. burners check. oven checks as well. will order parts needed and office will schedule. called unit in and spoke to Anna, was advised that also a exparts was created for parts since there back ordered.; ordrng 1 W11531755 (Harness) and 1 W11178791 (Cooktop)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Hampton, VA 23669
Justin W.
Job Details: 10/18/2023
cx cpomplaint unit not heating. checked unit to find power cable not making good connection with outlet. reseated connector and tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Upper Marlboro, MD 20772
Leon
Job Details: 10/18/2023
"The complaint was the unit was leaking water from the top of the fridge confirmed issue, saying the water valve was cracked, replaced water valve testing unit, everything worked as a should"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Palmyra, PA 17078
Cody H.
Job Details: 10/18/2023
CX complains after last visit they followed directions and cleaned unit as per techline reccomendation. cx states unit is still staining clothing. called techline due to repeated issues. spoke to Steve who stated cx is introducing stains to unit by pouring fabric softenr directly onto clothing rather than using dispenser. Stains are from concentrated fabric softner being left over on clothing. Cx will need to contact customer service about how to properly wash clothing in unit. no further work needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB02
Near Leesburg, VA 20176
Ricky E.
Job Details: 10/18/2023
"compressor shipped damaged, reordering part.. compressor in box upside down and nothing holding the compressor in place. see pics; ordrng 1 W11209866 (compressor)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Chantilly, VA 20152
Richard B.
Job Details: 10/18/2023
"CX complant. Washer dosent use fabric softener. inspected unit and found hot valve restricted, Installed new housing , with valve and tested unit. Working as designed. job completed. RB"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE05
Near Great Falls, VA 22066
Simon
Job Details: 10/18/2023
CX complaints refrigrator section not cooling .Inspected unitfound the top evaporator cover built ice .cleared ice with steamer checked thermistors reads 8.02kohms unit drain tray cleaned free from ice.evap fan works properly.CX will wait for temp change.unit works as designed.SZ
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Virginia Beach, VA 23452
Austin D.
Job Details: 10/18/2023
came out to resolve the issue. disassembled as needed replaced all parts. calibrated/tested unit is running as designed.
We serviced a
WHIRLPOOL DRYER
Model WGD9400SU0
Near Great Falls, VA 22066
Simon
Job Details: 10/18/2023
CX complaints lint flying out of back of the unit .Inspected unit dryer vent connector loose attached the vent .tested unit .unit good to go.SZ