We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Milton, DE 19968
Frederick R.
Job Details: 10/06/2023
"CX complaint is doors arent sealing. Inspected/tested and verified. I heated and reset gasket on RC and also found a gap between liner and cabinet where insulation had pushed cabinet out. on bottom right of RC. Removed excess foam and tapped with rubber mallet and the gasket appeared to be sealing but underneath it was not. Ordering RC door, both gaskets and top and center hinge. If this does not resolve issue take closer look at cabinet gap and call techline. Cannot reschedule. CX knows to inspect door upon arrival.; ordrng 1 13107554SQ (dor-fip ss) and 1 W10443314 (gasket-fip) and 1 W10443316 (gasket-fip) and 1 WP12566606ED (hinge-door) and 1 12607103AP (hinge-door)"
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near ,
Frederick R.
Job Details: 10/06/2023
Replaced panel UI per prior diagnosis. UI is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Sykesville, MD 21784
Brian R.
Job Details: 10/06/2023
cx complaint is units not working again. said lid stays locked again and unit wont funtion or work. they move unit out into garage and not hooked up and showed where lit is locked. ran cord to unit and plugged in and lock unlocked. found code F7E1 F8E3 F7E5 . checked what we could with no water just a cord ran to unit. will order parts needed and advised them they can put unit back on return so we can test. office will schedule.; ordrng 1 W11212745 (Brake Actuator) and 1 WPW10482836 (Lid Lock)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Lancaster, PA 17601
Drew B.
Job Details: 10/06/2023
cx complaint that unit underl ight is not going off.. i found the stuck light relay on acu.. was able to replaced acu and now no stuck light and cycles H to low and off..
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Millville, DE 19967
Michael E.
Job Details: 10/06/2023
CX complaint: very long dry times. Tested qand verified complaint. Unit passed air flow test in the green. Receptacle miswired. One leg has 120 vac but other leg 0. The common wire has 120 vac but should have 0. I advised CX to contact builder to resolve this or contact a licensed electrician. Could not test due to insufficient power from house. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS6
Near Potomac, MD 20854
Julian H.
Job Details: 10/06/2023
replaced damper control tested on test 121 & working CX PIF THRU APP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Hanover, MD 21076
Emmanuel R.
Job Details: 10/06/2023
"Cs unit never cooled after repairs, confirmed complaint. I found unit running but at room temp.compressor and fans all running. No frost pattern. Took my pressures and got -25 low and +75 high. Suspected a leak so i filled unit with nitrogenand found with 3way valve open high and low side at two diffirent pressures so I thought maybe the drier is was clogged. I balsted nitrogen they the system and found brown water coming out the drier after i cut it out, i found that wierd. Replaced drier and vaccumed system down, un it held a vaccum for about 15mins so i filled it up 5.75oz r134 and my pressures were great and building a frost pattern so i started putting the unit back together, advised to keep and eye on it because i think its going to clog the filter again."
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308HPS01
Near Timonium, MD 21093
Justin S.
Job Details: 10/06/2023
cx says the unit is shutting off randomly and does not come back on for a few days. unit was unplugged when i arrived. the unit needs the drain pump kit also; ordrng 1 1901A (pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Norfolk, VA 23502
Justin W.
Job Details: 10/06/2023
replaced sump and tested unit seems to be working as designed advised cx to monitor and call back if unit has any further issues.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near McLean, VA 22102
Jason A.
Job Details: 10/06/2023
Update POP. See SDpics. CX complaint WASHER is noisey. Replaced control + stator / rotor / slider / & clutch. inspect wash plate & bolt are serure. Test cold & hot water connections + agitate & spin. DLMS calibrate. Ran test wash to completion. Start QUICK WASH. Can hear a clunking as rotation switches direction during agitate. Checked washplate & tubring is tight. Washplate came out. 2Count gearcase > JJ; ordrng 1 W11449841 (gearcase) and 1 W10902814 (washplate)
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Severna Park, MD 21146
David J.
Job Details: 10/06/2023
Customer complaint unit would not work properly after previous technicians visit. They had found this unit a new control board arrived today and disconnected power. Remove console and replace control powered unit on and ran diagnostic cycle unit completed cycle with no problems. Check for error codes after and had Nunn unit is now working as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near North Potomac, MD 20878
Julian H.
Job Details: 10/06/2023
CX complaint about unit not working found error F8E4 overflow condition inspected & found that inner door frame was hitting the frame adjusted level & door closing better found unit oversudsing too CX using cascade but liquid presentation recommend to use pods &affresh once a month
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Frederick, MD 21701
Ricardo S.
Job Details: 10/06/2023
"Cx complains that the unit not working on wash cycle.. inspected unt ran test mode, no error codes, washer wont agitate.. the actuator makes a clicking noise, the braket is broken, replaced part from v/s unit tested and washer works fine; ordrng 1 W10913953 (actuator v/s rs), used 1 W10913953 (ACTUATOR rs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Leonardtown, MD 20650
Shawn D.
Job Details: 10/06/2023
replaced both fridge door gasket then heated to form shape and are sealing good. unit is good to go
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Columbia, MD 21046
Emmanuel R.
Job Details: 10/06/2023
"Cs unit is not cleaning the dishes, confirmed complaint. I found the control board is unresponsive and wont let me into diagnostic. I reset the unit and tried again. This time after trying it finally let me me but then freezes. After a few more tries i was able to enter diagnostics ,found error codes f4e3washmotor not running but the washmotor did run. Unit is probably having a control issues with a bad washmotor that runs intermitenly. ORdering control and sump.; ordrng 1 W10906426 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chantilly, VA 20152
Richard B.
Job Details: 10/06/2023
CX complant. Water dispensing slow. Prior diagnosis found unit needs filter head and inlet valve. Installed both and tested unit. Calibrated measured fill. Working as designed. Job completed. RB
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Baltimore, MD 21230
Dustin F.
Job Details: 10/06/2023
"CX complaint; unit making noisesInspected unit, confirmed complaint found impellerblades on drain pump broken off and unit throwing F3E3. ran 2 test cycles and confirmed code both times. unit needs new inlet water valve and drain pump.; ordrng 1 W11396717 (drain pump) and 1 W11165546 (inlet valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Baltimore, MD 21202
Dustin F.
Job Details: 10/06/2023
REplaced drain pump. Pump drains now but water wont move through the drain hose into garbage disposal. found knock out not ppunched out. CX will have plummer fix issue. unit now working as intended.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Silver Spring, MD 20902
Israel R.
Job Details: 10/06/2023
installed new control board and tested unit. unit is good to go;
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Reston, VA 20194
Demonte S.
Job Details: 10/06/2023
"Installed the Drip Tray, Access Valve & Drier. Pulled a deep vacuum. Filled the unit with 5.75 Oz's. Pressures are 125 Psi & 1 Bar. Unit is starting to Cool. Unit is working as Designed. ( advised to the cx that they will need to stack all food in the Freezer properly and make sure no food is hitting the back wall for proper air flow. )"
We serviced a
KITCHENAID OVEN
Model KFGC558JMB05
Near Boiling Springs, PA 17007
Andrew S.
Job Details: 10/06/2023
Cx complaint is that the unit is that the 30' oven is not heating up. And the RF burner does not always ignite immediately. Upon arrival I found that the unit is clicking when igniting but the spark is not making it to the burner tube. I attempted to access the harness but was unable to without moving the unit. I also found that the RF burner igniter is not arcing every time. I found that it is clicking but not always providing the spark. I am ordering the RF igniter and bake igniter and a 2nd tech for the return visit. Please contact cx when the parts are available to schedule the return visit. I called TC to get a 2nd tech approved. It is listed under the entitlements.; ordrng 1 W11573760 (RF Igniter) and 1 W11355922 (Oven Igniter)
We serviced a
WHIRLPOOL FREEZER
Model WRS335SDHM06
Near Frankford, DE 19945
Michael E.
Job Details: 10/06/2023
"CX complaint: rattling sound. Tested and verified complaint. I found iut was coming from a flange on the condenser fan housing vibrating against the access panel. I corrected this, tested unit and it is now working proeprly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Frankford, DE 19945
Michael E.
Job Details: 10/06/2023
CX complaint: scratched door panel. Inspected and verified complaint. Documented scvratch in pics. Replaced door panel as per one stop program. Tested unit and it is now working proeprly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WRX735SDHW03
Near Ocean City, MD 21842
Michael E.
Job Details: 10/06/2023
CX complaint: vibration ringing sound. Tested and verified complaint. CX had recorded this and it sounded like thin metal. I found 2 things that may have caused this. It was the bottom of access panel not secured properly on bottom and water inlet connection could have been rattling against that back panel. I corrected both of these and did not get the sound afterwards. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Ellicott City, MD 21042
Alexander D.
Job Details: 10/06/2023
"cx complaint unit not cooling properly, hear a pulsing whirring noise that stops when opening door and starts again after closing door. intermittently ui will chime repeatedly for 15min as if unit is getting unplugged and plugged back in again. inspected unit and verified complaint. ui chiming nonstop upon arrival. lights will come on for a split second the go back out again. unable to enter diagnostics because ui keeps cutting out. unit getting steady 120v to control. unplugged connections on control and when i unplugged P9 connector unit stopped chiming ui and compressor started running. fz fan is shorting out. left P9 connector unplugged so fz will cool somewhat in meantime. ordering fz fan, quoted 398.48. paid 288.48 with c/c and will owe 110 labor on return; ordrng 1 W11224591 (fz fan)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Laurel, MD 20723
Emmanuel R.
Job Details: 10/06/2023
"Replaced the two rear roller wheels and idler, unit is now working properly."
We serviced a
JENNAIR OVEN
Model JJW2430DB00
Near Midlothian, VA 23113
Chris B.
Job Details: 10/06/2023
cx c omp unit will heat insp unit conf cx c omp found f2e1 shorted key error unit will need console W11087460 to complete repair collected 120 sc if cx want to go forward with repair cx owes 150 labor 836.65 part 15 ship 50.20 tax cx owes 1051.85
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Finksburg, MD 21048
Bernard M.
Job Details: 10/06/2023
"Cx complaint unit wouldn't power on. Attempted to enter service mode and found none of the buttons would light up console. Accessed junction box and found 2 wires loose from the wire nut. Reconnected wires and tightnened with wire nut, found proper 120v, restored power and UI came on, ran test and unit completed test without any further issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Hampstead, MD 21074
Bernard M.
Job Details: 10/06/2023
"Cx complaint unit doesn't make ice. Accessed icemaker and found the cubes in bin were small and the icemaker didn;t have water in tray. Attempted to jump, but the bail arm didn't raise. Dispensed water from door and it had slow flow. While dispensing, the valve made loud buzzing noise. Ordering parts, once available, contact cx to reschedule; ordrng 1 W11548540 (icemaker) and 1 W11346622 (filter housing) and 1 W11548535 (valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Virginia Beach, VA 23456
Carl A.
Job Details: 10/06/2023
cx complaint of dent in door confrimed problem ordering door advise cx 6-8 weeks for arrvial also carbon flitere; ordrng 1 W11436604 ( DORFIP) and 1 W10311524 (air filter)
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX505ESS1
Near Fairfax Station, VA 22039
Christian C.
Job Details: 10/06/2023
Cx complaint unit does not turn on. Inspected unit found when removing plug from unit to drain pump and plugging directly into outlet unit works. Tested again with it plugged into drain pump and unit does not turn on. Cx is requesting first appoitment of the day. Cx paid in full. Will use filter on return.; ordrng 1 W11539855 (drain pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Arnold, MD 21012
David J.
Job Details: 10/06/2023
Customer complaint unit was freezing things in refrigerator after last technicians visit he had found the unit needed a new RC door gasket. Arrived today inspected unit and found temperatures at 37 and negative one found gasket to be ripped removed old gasket and installed new used heat gun to form and made sure unit was ceiling properly explained to customer why things are freezingdue to vegetables in bags and water-based products right in front of the vent are always going to tend to freeze unit is working as intended. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Ocean City, MD 21842
Michael E.
Job Details: 10/06/2023
"Upon arrival i inspected all wiring and found the problem is in a plug from switch harness into cooktop harness. I replaced switch harness, cooktop harness and control as per previous diagnosis. Tested unit and burners are working but cooktop on and cooktop hot indicators came on as soon as powered up before elements were activated. Ordering all 4 burners but it may be only 1 needed if we can safely isolate which one. Cannot reschedule due to NW part; ordrng 2 W11171119 (elmnt-surf)s and 2 W11517959 (elem-surf)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHS1
Near Silver Spring, MD 20906
Israel R.
Job Details: 10/06/2023
cx complaint dishwasner not washing. inspected unit and put into diagnostic mode it read error code F6E4 float switch open. inspected float switch found it stuck in the up position. reseated float switch and tested unit for proper function. unit is now good to go
We serviced a
MAYTAG UNKNOWN
Model MEDC300BW0
Near Hyattsville, MD 20784
Leon
Job Details: 10/06/2023
Cx complaint is unit wouldn't start confirmed issue seen that the thermal fuse was reading OL ordering new fuse; ordrng 1 WP3392519 (Thermal fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Bel Air, MD 21014
Neil H.
Job Details: 10/06/2023
leveled lthe fridge tested good it was rocking but not anymore. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Rockville, MD 20853
Israel R.
Job Details: 10/06/2023
Installed new damper. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Silver Spring, MD 20903
Emmanuel R.
Job Details: 10/06/2023
"I cut into the system and found it had a charge, installed proccesss tub and filled with nitrogen to check for leaks, no leaks detected. Compressor tripping overlaod device so i replaced the compressor and pulled a -29 vaccum, it held the vaccum for 0ver 15mins. Filled 41g r600 and watched for frost pattern. Unit is now starting to cool, advised allow 24hrs for temps to drop."
We serviced a
WHIRLPOOL RANGE
Model IBS550DS03
Near Bethesda, MD 20814
Roberto I.
Job Details: 10/06/2023
"Cx cmplaint door shattered during self clean. Ikea 5yr warrantyConfirmed comlaint, no signs of impact, glass had a thermal event on it during self clean. Ordering outer glass W10792610.; ordrng 1 W10792610 (outer glass)"
We serviced a
WHIRLPOOL OVEN
Model GBD307PRS01
Near Woodstock, MD 21163
Alexander D.
Job Details: 10/06/2023
"cx complaint cannot set unit higher than 350, pressing the temp up button makes it act like you pressed autoclean instead. inspected unit and verified complaint. must be shorted keypad. ordering switch membrane. quoted 471.05, paid in full with check. call cx to schedule return visit once we have eta on part; ordrng 1 WPW10161676 (switch membrane)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Bel Air, MD 21015
Neil H.
Job Details: 10/06/2023
e5 ice maker fills and passed harvest thermistor temp error on i/m reordering i/m and ice box fan; ordrng 1 W11658802 (Whirlpool Refrigerator Ice Maker) and 1 W10846539 (Whirlpool Refrigerator EvaporatorFan Motor)
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near McLean, VA 22102
Jason A.
Job Details: 10/06/2023
CX complaint WASHER not cleaning. Backup washer in garage. Found F8E1 NO WATER DETECTED ENTERING WASHER OR PRESSURE SENSOR TRIP NOT DETECTED. Bellows are good & drain holes - no water standing. Ran test wash. Good water flow step 01 02 03 cold & 04 hot. Good agitation & fast drain. Start CLEAN WASHER & verrified operation. CX will run another wash to test for cleaning. If CX calls back order & return with valve assym & pressure sw +2Tech > JJ; ordrng 1 WPW10448876 (Pressure SW)
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEW3
Near Bird in Hand, PA 17505
Justin L.
Job Details: 10/06/2023
Cx complaint unit intermittantly loses cooling. Was able to access unit and found 39F in RC and 6F in FC but FC had no items. Removed evap cover and found good frost pattern and unit began a defrost. Verified compressor and all fans and damper operation. During test 4 compressor is loud and clicks off. Ohmed out and found 10.6 Ohms 6.4 Ohms and 17 Ohms. At time of visit unit is operating and cx will need to monitor and call back if issue returns. Collected for service only
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lancaster, PA 17602
Justin L.
Job Details: 10/06/2023
Cx complaint of warmer temps in the unit. Was able to access unit and verify concern. Found ice build up on evap cover. Used steamer to clear and found thermistor out of range along with the heater harness disconnected. Contacted office for auth and replaced parts with pre-id. Cx will need to give unit 24 hrs to cool 48 for ice unit now checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Manchester, MD 21102
Bernard M.
Job Details: 10/06/2023
"Cx complaint unit doesn't drain. Entered service and found error code F9E1drain fault. Ran drain cycle and noticed the pump didn't activate. Replaced pump using pre-id parts, ran test cycle and unit completed cycle and drained all water from tub.Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dumfries, VA 22026
Tanner B.
Job Details: 10/06/2023
Replaced the Console and the Userinterface.. Ran diagnostic cycle and unit completed cycle. All leds on UI working . Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Gaithersburg, MD 20878
Julian H.
Job Details: 10/06/2023
replaced door & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Richmond, VA 23233
Thomas B.
Job Details: 10/06/2023
Inspected unit found user interface lock was turned on causing dispenser and ice chute to not work turned off and educated cx on turning this off and signs to look for tested and inspected for proper use unit now functions Normally
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Rockville, MD 20853
Israel R.
Job Details: 10/06/2023
Customer complant control was unresponsive and not displaying the correct setting on screen. and the inside was realy hot. I found the control was partially working some buttons are not working. With what i could do I was ablet to test and the unti is heating but the only hot part i get was around the guide cover and the cup i heatesd unit is heating good. I Installed new door and button are working. and is heating good. Unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Falmouth, VA 22405
Robert W.
Job Details: 10/06/2023
"Replaced Control, DSI, Regulator tested unit and bake kicked on really fast unit pre heated to 350 Deg then reignited when suppossed to unit is working properly."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near La Plata, MD 20646
Shawn D.
Job Details: 10/06/2023
cx complaint unit was arcing while using it and has mark. inspected microwave and found upper rack was inplace while using turntable. infomred cx rack needs to be removed when not cooking on it. cx said someone from kitchenaid also told her that. cx then removed rack and put in cabinet. i then tested microwave with mug with water inside for 2 minutes and unit is working great no arc. called safety spoke to kent, documented issue. unit is good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrf560sehz03
Near Beltsville, MD 20705
Sherwood
Job Details: 10/06/2023
cx complainmt crack on internal wall. aerrived and confirm crack used epoxy liner kit. damage to the liner looks better took pics of before & after repair. repair complete
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Rockville, MD 20853
Israel R.
Job Details: 10/06/2023
"Installed new gearcase, slider, and nut. Unit is back to normal operations."
We serviced a
WHIRLPOOL RANGE
Model XXXXX
Near Bethesda, MD 20814
Roberto I.
Job Details: 10/06/2023
"Cx complaint broil not working.Tested broil, found igniter dragging 2.5A. Unable to get correct part # since the m/s tag is missing from the unit. Ordering a generic Whirlpool igniter w11176454. Part to be installed by using ceramic wire nuts. Left 2 ceramic wire nuts with the cx, in a case different tech goes back. Removed and reinstalled igniter mounting screws, just to make sure they are not stuck. Cx paid in full ($325.98). Return visit 10/16/23; ordrng 1 w11176454 (broil igniter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Gaithersburg, MD 20878
Julian H.
Job Details: 10/06/2023
replaced valve now has a slow leak from filter head tubing stopped leak by removing filter for now need part; ordrng 1 W11346622 (housing w filter head)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Silver Spring, MD 20903
Sherwood
Job Details: 10/06/2023
cx complaint runs all the time. arrived installed ice door. ice door is making a complete seal now. repair complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Bel Air, MD 21015
Neil H.
Job Details: 10/06/2023
cx complaint is that at times small puddle of water on the right side of the floor no water inside the unit anywhere possibly insulation breaking down but cx said they haven't seen water in weeks explained if insulation is braking down it's oow and non repairable the issue from control shutting unit off randomly is fixed and hasn't been a problem since i did my repair
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Rockville, MD 20853
Israel R.
Job Details: 10/06/2023
"F9E1 long drain, F7E1 Single speed wash motor. Customer complaint unit is not washing and displaying long drain. I tested the unit an found f7e1 error code. I ran the unit on auto test and the unit just started draining and then tried to start the motor and then went back to draining. The unit is not starting and now is not letting me get in diagnostics. Unit will need new sump and control.; ordrng 1 W11506011 (control) and 1 W11460945 (Sump)"
We serviced a
KITCHENAID REFRIGERATOR
Model krff507hps04
Near Arnold, MD 21012
David J.
Job Details: 10/06/2023
Customer complaint unit is not making ice arrived today and inspected unit and verified complaint found that icemaker was making very small chips and there was no ice in the bin. Ran test 56 and had no error codes. E0. Removed icemaker and inspected. Fill tube when trying to run water through water. Did not go past fill tube and drain out hose.unit will need new heater. Ran test 36 and tested icebox fan and that is working properly. Inspected ice level sensor and that is reading properly as well. Ordering dual valve and heater for return visit. Customer paid in full will return when parts arrive.; ordrng 1 W11482383 (Dual valve) and 1 W11087201 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Bel Air, MD 21014
Neil H.
Job Details: 10/06/2023
cx complaint frost in the top of fc seal stiff and not sealing and rc seals coming apart also ordering new seals for properl sealing and cooling efficiency; ordrng 2 W10830274 (gasket-fip)s and 1 WPW10714545 (gasket-fip)
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Woodbine, MD 21797
Brian R.
Job Details: 10/06/2023
cx complaint is unit was switched over but flames are still a bit high on low on all 4 outter burners. found unit switched over but valves for each burner not adjusted. adjusted each on now unit checks. job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Berwyn Heights, MD 20740
Sherwood
Job Details: 10/06/2023
i told cx i was here for the range and she said no and close the door.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Indian Head, MD 20640
Shawn D.
Job Details: 10/06/2023
"cx complaint unit never worked from day one, replaced the evaporator compressor coupler used uv drier from v/s then vacumed system down and filled to 56g and started cooling got good pressures. unit is good to go; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Kensington, MD 20895
Roberto I.
Job Details: 10/06/2023
"Cx complaint unit beeps, stops during cooking and shows an error code.Ran test mode, found F2E1 error. All connections on control ok. Ordering control board W10894098; ordrng 1 W10894098 (control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Bel Air, MD 21014
Neil H.
Job Details: 10/06/2023
replaced the console which had the u.i. and the control unit tested and checked good unit was unresponsive but now working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near ,
Israel R.
Job Details: 10/06/2023
Customer complaint unit is not turning on. I tested the unit and found the unit is not turning on. We tested power and nothing is coming to the unit. We tested at the sorce and nothing. The customer needs electrician.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Gaithersburg, MD 20878
Julian H.
Job Details: 10/06/2023
replaced valve now has a slow leak from filter head tubing stopped leak by removing filter for now need part; ordrng 1 W11346622 (housing w filter head)
We serviced a
MAYTAG DRYER
Model MGDB835DW3
Near College Park, MD 20740
Sherwood
Job Details: 10/06/2023
cx complaint safety burning smell. installed motor unit is turning and heating correctly now. repair complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Greenbelt, MD 20770
Sherwood
Job Details: 10/06/2023
cx complaint ice on rail after repair but now there is no ice on fc rail and everything is working fine. freezer door is opening good and this unit was never tripping the breaker. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Kensington, MD 20895
Roberto I.
Job Details: 10/06/2023
"Replaced part, dispenser tested ok, no leaks. Collected $110 with check"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Laurel, MD 20724
Emmanuel R.
Job Details: 10/06/2023
"CS unit is leaking and not draining, f6e4 float switch open, I found unit has a piece of glass restricting in the drain pump. Removed glass and ran test cycle. Unit completed test cycle no error codes returned. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Chesapeake, VA 23323
Zachery R.
Job Details: 10/06/2023
"cx complaint they have to unplug washer a couple times to get cycle to start. checked unit, unit displaying f7e9 locked rotor. come to find oil leaking from bearings onto clutch. was not able to remove spanner nut, will have to cut spanner nut. advised cx to try smaller loads until return visit. ordering all parts needed to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11393685 (gearcase) and 1 W11195971 (stator) and 1 W10734521 (slider) and 1 W10909670 (spanner nut) and 1 W11130359 (suspension) and 1 W10754448 (clutch) and 1 W11260238 (rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near York, PA 17403
Sal R.
Job Details: 10/06/2023
"CX complai t is that the the dispenser pad is sticking and allowing water to continue to dispense. I found that the pad is intermitantly sticking causing water to flow. I am ordeirng 1 pad (W10853387). Once the part is avalibel, please have someone formt eh office call to set a return date.; ordrng 1 W10853387 (PAD)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chesterfield, VA 23832
John P.
Job Details: 10/06/2023
Installed damper tested working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS06
Near Fredericksburg, VA 22406
Robert W.
Job Details: 10/06/2023
"CX complaint is the unit mw door has damage. Inspected unit and found the MW door dented house is vacant and just built not occupyed yet, Replace door unit is working properly."
We serviced a
JENNAIR OVEN
Model JJW3830DB01
Near Cockeysville, MD 21030
Justin S.
Job Details: 10/06/2023
cx says they are getting a f2e1(key) error code. confirmed the code. called aprts and waited. Got the go head from ext warrenty company to replace the console. Replaced console. Now unit is working good
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Springfield, VA 22153
Christian C.
Job Details: 10/06/2023
"Installed gearcase, motor, and control. Ran through DLMS calibration. Ran through diag cycle no issues. Unit is working as designed."
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Great Falls, VA 22066
Demonte S.
Job Details: 10/06/2023
Installed the Bezels. Unit is working as Designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW07
Near Richmond, VA 23235
Chris B.
Job Details: 10/06/2023
cx comp unit will not cool insp unit conf cx c omp found wire not seated on comp start device seated wire tested unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Glen Allen, VA 23060
Thomas B.
Job Details: 10/06/2023
Cx complaint unit is not working properly inspected unit found ice maker is not cycling however water is making it to the tray tried to force a cycle will not cycle unit will need new ice maker assy. Cx declined paid 139.00 service call ; ordrng 1 W10882923 (icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406ESS00
Near North Potomac, MD 20878
Julian H.
Job Details: 10/06/2023
CX complaint about after last visit unit wont make ice checked temps on arrival FC5* Rc38* temps were fine checked power to icemaker bypassing bin switch & door switch no power to module disassembled FC & went to icemaker found connector loose to module probably when I replaced Fc evap redid connection jumped t&h & icemaker started to work & filled with water MUST WAIT 24HRS TO SEE ICE & RECOVER TEMP documented call
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Owings Mills, MD 21117
Alexander D.
Job Details: 10/06/2023
"replaced icemaker, fill tube heater and valve. tested unit. icemaker harvested and filled correctly. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf767sdhz03
Near Hopewell, VA 23860
John P.
Job Details: 10/06/2023
Found unit power cycling ordering UI and control also hear fan is loud. CX stated also hear clicking noise. Noise coming from damper ordering damper assembly.; ordrng 1 W11224256 (Control) and 1 W11579559 (Ui) and 1 WPW10479155 (Damper)
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZQ0
Near Richmond, VA 23221
Chris B.
Job Details: 10/06/2023
cx comp unit will not amke ice insp unit found valve very slow flow unit qwill need valve cx stated he will be replacing unit collected 120 sc cc
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Richmond, VA 23221
Chris B.
Job Details: 10/06/2023
replaced control UI and lid latch unit went into diag mode first try ran unit threw test mode unit working as desighned
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Richmond, VA 23221
Chris B.
Job Details: 10/06/2023
cx comp unit led not working insp unit conf cx comp replaced all 12 led with new 3 led bulbs collected 120 sc 65.40 leds 15 ship 150 labor 9.92 tax total collected cx paid in full 550.32 cc
We serviced a
WHIRLPOOL RANGE
Model KFEG500ESS3
Near Timonium, MD 21093
Justin S.
Job Details: 10/06/2023
"CX complaint nothing is working - no power - electric range - unit powers on - no burners work. Confirmed complaint. Upon arrival went to remove unit to check terminal block and a pop and spark occurred. Removed terminal cover and one of the 120v line was corrosion and conpletely disconnected and lying againt the chassis. Replaced teerminal block and repaired house plug. Advised CX to replace holuse 240v plug. Checked all functions. Bake Broil, and burners are all working good now.; ordrng 1 WPW10245259 (block-term(21.93) (js vs)) and 1 WPW10281322 (connector(6.05) (js vs)), used 1 WPW10245259 (TERMINAL BLOCK(js vs)), and 1 WPW10281322 (CONNECTOR (js vs)) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Prince George, VA 23875
John P.
Job Details: 10/06/2023
"CX complaint unit not working checked unit found wire not seated on drain pump, seated wire tested working as designed."
We serviced a
IKEA MICROWAVE
Model IBMS1455WS-0
Near North Bethesda, MD 20852
Roberto I.
Job Details: 10/06/2023
"Cx complaint start button and cavity light not working.Tested unit, found broken start buttton and bad light bulb. Ordering ligh bulb WPW10440740. pre id button and button holder to be installed on return. Colleted $199.95, balance $110. Return visit 10/17/23; ordrng 1 WPW10440740 (light bulb)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near Chantilly, VA 20152
Richard B.
Job Details: 10/06/2023
"CX complant. Fridge not cold enough , Inspected unit and found damper in fresh food dosent open , Found compressor dosent turn on , unless unit is reset. . ordering damper , No longer available , UI , control NLA . Compressor and evap. Not all parts availavle , Control and part of aoir baffel NLA. .. RB; ordrng 1 2224076 (air baffel NLA) and 1 WP2220377 (air baffel) and 1 2307037 (control NLA) and 1 W10276644 (compressor) and 1 WP2188823 (evap)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRB01
Near Waldorf, MD 20603
Shawn D.
Job Details: 10/06/2023
cx complaint issue returned water will be on floor unit defrost then he has to unplug fridge then back in for it to start cooling again. inspected unit and is working good at this time fridge is 38 freezer 7. i called techline for recomendation spoke to joe and he said lets test themrister and we found freezer one was 60k fridge is 24k then i went back to freezer one and is now open. i then went into test mide and test and for test 142 it shows open. gave cx quote for repair and he paid for part. informed cx par is instock at whirlpool and might be shipped to him.; ordrng 1 W11368910 (motor evap 120.85)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Palmyra, VA 22963
Eric F.
Job Details: 10/06/2023
"Confirmed cx complaint unit wash motor not running. Found inline power to wash motor unseated. Reseated line, tested unit, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model KFEG500EWH6
Near Louisa, VA 23093
Eric F.
Job Details: 10/06/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Louisa, VA 23093
Eric F.
Job Details: 10/06/2023
"Confirmed cx complaint unit turning on then off again. Unit running for a second then going into 'pause' mode on UI. Hitting start will cause unit to run again for a few seconds then the UI will go into 'pause' mode again. Ordering control and UI, will use pre-id'd parts on return visit in the event there is a voltage issue from the motor circuit causing feedback to acu.; ordrng 1 W11419056 (Ui) and 1 W11525997 (ACU)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Westminster, MD 21158
Bernard M.
Job Details: 10/06/2023
"Cx complaint unit doesn't dry dishes. Entered diag and found error code F7E1 no heat. Ran test cycle and found the heating element doesn't come on. Ordering element, found in stock and set return for 10/12. Office will contact cx to reschedule; ordrng 1 W10518394 (element)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charles Town, WV 25414
Daniel J.
Job Details: 10/06/2023
washer noise knocking during cycle bottom parts replaced mutiple times wobble during spin one hop from basket but alot of movement side to side replaced suspension rods will attempt to document with tech line currently poor serivce area after supsension basket stayed center not wobbly like beofre customer will run cycle to confirm
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Milton, DE 19968
Frederick R.
Job Details: 10/06/2023
CX complaint is WM off balance. Inspected and verified. Leveled unit properly and retested in front of CX. WM is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Brambleton, VA 20148
Simon
Job Details: 10/06/2023
CX complaints refrigirator not sufficient amount of water despence.Inspected unit and replaced the dual valve.checked home water pressure is good 2cup /8oz riffil in 14sec CX want to refill in 10sec accourding the guide.explian to CX between 10sec to 15 sec its acceptable and depend on home water pressure as well.Unit good to go .SZ
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Fort Gregg-Adams, VA 23801
John P.
Job Details: 10/06/2023
"Installed ACU, suspension, actuator, calibrated tested working as designed."
We serviced a
KITCHENAID DISPOSERS
Model KCDS075T2
Near Laurel, MD 20707
Israel R.
Job Details: 10/06/2023
Customer complaint unit is shaking when in use. I tested unit and found the unit starts fine but when it gets full speed the unit starts shaking. Unit will needs new Disposal. We have already replaced this unit 2 years ago and this model has 60 month warranty on labor and parts. Ordering new disposal. Call customer when part is available.; ordrng 1 KCDS075T2 (Disposal)