We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hampton, VA 23669
Carl A.
Job Details: 06/15/2022
"cx complaint of unit not coming on,checked power at ground block, 120, checked power at board 120, found that the board has short in it causeing unit not to come on ordering both parts needed for repairs; ordrng 1 w11410066 (control) and 1 w114164657 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYMOO
Near Washington, DC 20011
Samuel R.
Job Details: 06/15/2022
replaced part ordered.cleared all ice in freezer.unit is now draining
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Frederick, MD 21701
Ricardo S.
Job Details: 06/15/2022
"Cx complains about a clicking noise, i ran diagnostic test mode, the damper control control and ice maker sound normal, evaporator fan motor working ok. i don't hear anything weird"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Chantilly, VA 20152
Daniel J.
Job Details: 06/15/2022
replaced bowed top freezer drawer had customer test
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Fairfax Station, VA
Lloyd B.
Job Details: 06/15/2022
Cx complained the drum did not turn. Installed new motor and tested and it now turns on each attempt. Job complete
We serviced a
JENNAIR OVEN
Model PRG3610NP
Near Baltimore, MD 21224
Shane M.
Job Details: 06/15/2022
cx complaint the broil isnt getting hot. found no glow on ignitor. 120v going to ignitor. part is NLA cx paid svc by card.
We serviced a
WHIRLPOOL FREEZER
Model KBSD618ESS01
Near Vienna, VA 22180
Jason A.
Job Details: 06/15/2022
CX complaint FRIGE ice clumps up & frost forms on top of door & front FC walls at the top. Found ice door not closing fully & allows air to enter. Cleared ice block & test ice dispense cubed crushed works. Spring noise upper RIGHT RC door & lights do not turn on until door almost wide open. Upper cover dented. Found cam closer loose & hinge pin not square = rounded off. Tightened Left FC hinge assym. See TSP: W11170909B. 12 LEDs needed per S84638. CX paid in full > JJ; ordrng 1 W11171640 (shim-hinge ) and 1 W11418227 (RIGHT hand extension ) and 12 W11484836 (LEDs 12needed S84638)s and 1 WPW10546285 (ice chute motor 4 ) and 1 WPW10504458 (ice door 6 ) and 1 WPW10485980 (hinge pin RIGHT)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hampton, VA 23669
Carl A.
Job Details: 06/15/2022
"cx complaint of unit not washing,checkedu nit to find the following error codes,F8E1,F7E5,found that connecotr on water valve not fully seated reseated harness on valves aslo found actuator to have failed replaced actuator tested and calibrated unit works as designed"
We serviced a
WHIRLPOOL MICROWAVE
Model GH7208XRS1
Near Newport News, VA 23601
Anthony D.
Job Details: 06/15/2022
upon arrival spoke with cx advise of service call and labor charges cx denied service at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Indian Head, MD 20640
Robert A.
Job Details: 06/15/2022
"I came to install the ordered part. A 2nd tech is needed, I thought I mentioned it in the previous notes but apparently I didn't. The office is closed so I'll call in tomorrow according to new instructions. The cx also mentioned how a shelf is not sitting steady. The center ladder rail needs to be replaced, it is bent in the middle not allowing the shelf to sit level and steady. I'm ordering the part for the return as well.; ordrng 1 WPW10248516 (center ladder slide) and 2 WPW10372170 (ladder slide)s"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704ESS3
Near Vienna, VA 22180
Jason A.
Job Details: 06/15/2022
CX complaint FRIGE not making ice. Replaced Rec + Emit set & test LED goes solid when flapper is pushed in. Replaced icemaker & test harvest & fill. NO LEAKS. Advised CX toss out 1st few batches of ice > JJ
We serviced a
MAYTAG WASHER
Model MVWX700XL2
Near Marbury, MD 20658
Robert A.
Job Details: 06/15/2022
"Cx complaint that the unit is not starting cycles and giving loud noises. I inspected the unit and confirmed the complaint. I found error codes f7e1 f0e0. I cleared the codes and ran a service cycle, the unit rumbled from underneath and did not start the service cycle. I checked underneath and found the clutch loose, the belt and shield and damaged as well. The unit will need a new belt, shield and clutch to resolve the issue. I'm ordering the parts for the return visit. I collected the payment in full by cash.; ordrng 1 WPW10006384 (belt 24.98) and 1 WPW10427633 (shield 29.52)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Manassas, VA 20110
Robert W.
Job Details: 06/15/2022
"CX recev a letter for service pointer. Inspected unit and found unit falls in the service pointer for element replacement, Replaced element and tested unit and unit is working properly."
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Alexandria, VA 22309
Dustin F.
Job Details: 06/15/2022
"CX complaint: Issues with console UI turning on and off6/15/2022 - DF Replaced Console with ordered part, tested, customer is happy. Unit working as intended."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Virginia Beach, VA 23462
Carl A.
Job Details: 06/15/2022
cx complaint of heating element broken in dishwasher confrimed heating element broken and piece melted to tub ordering parts needed for repairs will require 2 ct as tub job needed; ordrng 1 W11513977 (TUB-DISHWR) and 2 labors
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near La Plata, MD 20646
Robert A.
Job Details: 06/15/2022
Cx complaint that the unit is sparking when using the oven. I inspected the unit and confirmed the complaint. I found no thermal evidence near the control or spark module area. I check the regulator valve and found the wire has been pinched by the metal cover. The unit needs a new harness to resolve the issue. I'm ordering the part for the return visit. I called WP safety to document the issue.; ordrng 1 W10914403 (main harness) and 1 W10622750 (harness) and 1 W10623833 (harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Ashburn, VA 20148
Carl R.
Job Details: 06/15/2022
"Removed shelves and plastic bins. Turned uit off. Removed tower and evaporator cover, Removed chunks of ice around the evap. Removed lower drip pan, and added new drip pan with tie straps and puddy. Reinstalled evap cover and tower and ceiling. ref-middle level of unit has frost ask covid questions. Performed service from previous tech recommendations. Scode s16360"
We serviced a
WHIRLPOOL WASHER
Model WED5620HWO
Near Waldorf, MD 20603
Shane B.
Job Details: 06/15/2022
"complaint is the unit being very loud when running and not draining properly. unit now will not drain and will not power on at all. confirmed complaint, unit does not respond at all, cant enter diagnostics. unit has a dryer stacked on top of it and is in a small closet and sitting in a drain pan which has water in it as well. i called the office beings we will need a second person and extra time. scheduled return for 6/21. ordering UI, pressure switch, and drian pump in case they are needed. dryer is not attached and seem to have slide to the right. shipping bolts may still be in place. cx understands the need for the extra person/time and is very friendly.; ordrng 1 W11319991 (user interface) and 1 W11458345 (drain pump) and 1 W11316246 (switch-wl)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hanover, PA 17331
Sal R.
Job Details: 06/15/2022
CX complaint was that the tuni would not turn. I found that the idler had become detateched. I resecured the idler and ujnit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS5
Near Baltimore, MD 21208
Keith H.
Job Details: 06/15/2022
cx complaint is no ice no water found the issue to be the filter wasnt fully installed i adjusted it and water and ice are working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ
Near Alexandria, VA 22301
Emmanuel R.
Job Details: 06/15/2022
"Cs icemaker stopped making ice, found error code E5 Ice maker thermistor is bad. Ice storage temperature satisfied but ice mold in frozen state too long. Possible ice mold thermistor issue. Checked thermistor reading open, Replace icemaker and tested unit, box fan runs fills with water and cycles good now.Advised to wait 24hrs for icemaker to start making good ice. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Bennsville, MD 20695
Robert A.
Job Details: 06/15/2022
"Cx complaint that the unit is not spinning well and there's an odor in the unit. I inspected the unit to confirm the complaint. I found error codes: f0e3 f2e1. I cleared the codes and ran a service cycle. All components passed with no issues. I ran a manual spin and agitate, I did notice the unit was inbalanced. When in high speed spin the unit's violent shaking from inbalance cause the unit to stop. I leveled the unit and tested it again. I calibrated the unit for the cx. The unit is working as designed. For the odor I recommended using Affresh cleaning solutions. I collected the service call fee by CC."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Alexandria, VA 22312
Dustin F.
Job Details: 06/15/2022
"CX complaint No Cooling6/15/2022 - DF Inspected the Unit, found heavy frost pattern on evaporator cover, steamed frost to thaw out. Found Bad thermistor reading .600 Ohms then inspected the connector of the wires going into the cabinet and found corosion and evidence of a thermal event. Called WP tech Line and spoke to Scott, Who agreed and deemed unrepairable. Gave me SR: 7733894744"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS3
Near Stewartstown, PA 17363
Drew B.
Job Details: 06/15/2022
cx complaint that unit is not dispencing water i found the unit to have brand new filter and still nothing but soon as remove filter good psi out the dispncer will need filter head call to reschd; ordrng 1 W11024083 (housing)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Vienna, VA 22180
Jason A.
Job Details: 06/15/2022
CX complaint F6E4 error code. Previous tech cleared error codes. Verified today no error codes. Replaced console & immediately got 3 error codes. Unit self started a MW heat cycle & cancel button not responding. Reset breaker & pulled error codes F2E1 stuck key / F6E6 comm error / F6E8 MW apl mgr > JJ; ordrng 1 W11093254 (Console SS - reorder due to error codes) and 1 W11229448 (harns-wire)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS4
Near Dallastown, PA 17313
Drew B.
Job Details: 06/15/2022
"cx complaint that unit right panel isnt working when buttons are pressed like 4, 8 cook etc found bad console replaced and teated now checks gpopd"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE70FXSS5
Near Havre de Grace, MD 21078
Alexander W.
Job Details: 06/15/2022
"CX stated unit lights are stuck on inspected tested and verified cx complaint installed parts per previous diag tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Yorktown, VA 23692
Lucas R.
Job Details: 06/15/2022
"replaced all parts ordered, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Charlottesville, VA 22903
Eric F.
Job Details: 06/15/2022
"Confirmed cx complaint door gasket torn. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Alexandria, VA 22310
Dustin F.
Job Details: 06/15/2022
"CX Complaint: Fridge Not Cooling, Losing food such as meat cheese and other things. CX also reported Rust on door. (CX is using appropriet stainless cleaner, DF verified)6/15/2022 - DF all fans running, temps at recommended settings, did amp draw on compressor, compressor drawing .66 AMPS. Confirmed Sealed System Job Needed with EW. Ordering UV drier WPW10143759 Compressor W11580057 Process Stub W10913906 Refrigerator Door LW10913407 and 1 R600a Can; ordrng 1 WPW10143759 (UV Drier) and 1 W11580057 (compressor) and 1 W10913906 (Process Stub) and 1 R600a (R600a) and 1 LW10913407 (Refrigerator DoorwGasket/stainless)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Washington, DC 20015
Shawn D.
Job Details: 06/15/2022
"opened system and was full of 134a, replaced compressor then vacumed unit down then filled to 4.25 oz and new compressor sounds good. unit is good; ordrng 1 W10913906 (coupler sd v/s), used 1 w10913906 (coupller) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Great Falls, VA 22066
Richard B.
Job Details: 06/15/2022
"CX complant. Freezer freezing, Prior diagnosis found freezer icing up . And unit needs service kit which adds a fan . Installed service kit and reassembled unit. . No new ice has occored since last visit after fluffing gasket. Job completed, RB"
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3034XS00
Near North East, MD 21901
Alexander W.
Job Details: 06/15/2022
"CX stated they wanted a new glass for unit. inspected tested and verified cx complaint installed part per previous diag tested unit, unit is now operating as desgined job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near Lorton, VA 22079
Lloyd B.
Job Details: 06/15/2022
Cx had a unit that needed the upgraded element. Installed new heater and the unit shall heat and not leak. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Red Lion, PA 17356
Drew B.
Job Details: 06/15/2022
cx complaint that unit is not drying well takes several loads when arrived i found good power and good element thermastat etc.. found the error to come up clean screen found the line isnt kinked nor the screen in dryer dirtyu but possuble obstruction in the house line... restricting bc the dryer was hot to the touch. advised to run load with the vnt on to see if any issues and if not get vent cleaned. or call back if still having issues
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20721
Mitchell H.
Job Details: 06/15/2022
cx complaint units fridge section isnt as cold and ice behind drawers. inspected unit and confirmed complaint. unit had water/ice on bottom of fridge since pan was warped and not alowing unit to drain as well. cxsaid the house was hit by lightning months back and this started soon after. ordering control board as well for that issue as it has shorted the control when the power surged. cx paid in full and please reschedule when parts arrive.; ordrng 1 W11457241 (drip pan) and 1 WPW10675033 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/15/2022
"Installed parts to complete the repair, calibrated and tested unit...working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Charlotte Hall, MD 20622
Robert A.
Job Details: 06/15/2022
"Cx complaint that the unit is not starting cycles at all. I inspected the unit and confirmed the complaint. I found error codes: f7e7 f7e1 f4e4. I ran manual spin and agitate, there was no motion at all only humming from under the motor. I checked the capacitor and it read OL for ohms. The unit needs a new capacitor. I replaced the part tested and calibrated the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Alexandria, VA 22314
Emmanuel R.
Job Details: 06/15/2022
"Cs unit has been cooling better since last visit, i noticed it didnt want to go into defrost tested bi-metal is bad, Replaced the harness unit is now defreezing and working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21703
Ricky E.
Job Details: 06/15/2022
customer stated that the unit isnt cooling ff section... verified issue and fnd unit isnt defrosting... unit will need the control and harness. the customer will have the unit defrosted prior to next service..; ordrng 1 w11546690 (control box)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS01
Near Pikesville, MD 21208
Keith H.
Job Details: 06/15/2022
cx says unit is working
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Roanoke Rapids, NC 27870
Chris B.
Job Details: 06/15/2022
cx complaint unit has poor wash quality and unit will not start cx stated this is second unit supllier has brought out to home cx stated unit will not start inspecetd unit found no error codes stored started unit with load and detergent and softner advised cx on amount to be used cx stated thye have been using whole cups of softner and detergent and complaining of bad odor when clothes get done advised cx of use and care statey till unit filled and washed drained and spin unit working as desighned
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Alexandria, VA 22309
Dustin F.
Job Details: 06/15/2022
"CX Complaint: Buttons now working on UI6/15/2022 - DF on arrival found the UI raised and bubbled up ( likely from heat/moisture) with alot of water marks and heat marks. Upon further inspection i found the units Drain tube wasnt installed properly, it doesnt go into a high loop into a air gap OR go into the garbage disposal. appears to go direcrtly into the floor under the unit. which can cause a buildup of moisture and heat, warping the UI board. Ordered New tub gasket (old one is discolored) W11483553 and a new UI assembly (black) W11413963. CX will consult installers or plummer to fix the draining of the unit then call back for repairs.; ordrng 1 W11413963 (UI Assembly) and 1 W11483553 (Tub Gasket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Richmond, VA 23220
Joseph D.
Job Details: 06/15/2022
"unit with two failed valves, must replace when available please.; ordrng 1 W11567335 (valve) and 1 W11567408 (valve dual)"
We serviced a
WHIRLPOOL DRYER
Model MED5500FW0
Near Yorktown, VA 23692
Lucas R.
Job Details: 06/15/2022
"replaced control, tested, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Rockville, MD 20852
Justin S.
Job Details: 06/15/2022
replaced the base and the caps and teted. the unit is now igniting good. the unit is now good
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Frederick, MD 21703
Ricky E.
Job Details: 06/15/2022
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Brookeville, MD 20833
Justin S.
Job Details: 06/15/2022
replaced the parts and calibrated the unit. ran the diagnostic cycle and the high speed spin a couple times. no longer hear the noise. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Virginia Beach, VA 23455
Carl A.
Job Details: 06/15/2022
"cx complaint of frost in freezer,checked unit to find door gasket not making contact with cabinet was albe to warm gasket up and make good contact with cabinet,if cx calls back with same complaint freezer door will need to be ordered"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Woodbridge, VA 22192
Lloyd B.
Job Details: 06/15/2022
"Cx complained the unit did not fill and made noise. Inspected the unit and found in diagnostics, the cold valve did not fill and when spinning, there was a noise from the gearcase. Unit needs new valve and gearcase. Service declined. Job complete; ordrng 1 W11210459 (valve) and 1 W11454734 (gearcase)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS
Near Aberdeen, MD 21001
Neil H.
Job Details: 06/15/2022
cx complaint the dishwasher was out and not leveled i leveled unit and put mounting screws back unit opening and closing good.
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Fairfax, VA 22031
Lloyd B.
Job Details: 06/15/2022
"Cx complained the unit does not work. Inspected the unit and found a frozen screen. Cx said after a power outage, the unit has been not working correctly. Unit needs new control and console; ordrng 1 W11449114 (console) and 1 W11448961 (control)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Rockville, MD 20850
Roberto I.
Job Details: 06/15/2022
"CX complaint burning smell from MW, it stopped during cooking.Ran test mode, found F1E5 error. Pulled unit out, removed top cover, found loose ground connection and thermal event on inverter board. Ordering magnetron W11346197 and inverter board W11325604. Return visit 6/22/22. Called Whirlpool safety and documented everything (sr # 7733840169); ordrng 1 W11346197 (magnetron) and 1 W11325604 (inverter board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hyattsville, MD 20785
Mitchell H.
Job Details: 06/15/2022
cx complaint unit is leaking out of front right door. inspected unit and could not directly confirm it but insulation was wet on front right behind door skin. checked gasket and checked fine no tears or anything out of place. no cracks in tub. tub could be warped. will be ordering tub as well as both spray arms to fix a possible mis spray pattern; ordrng 1 W10909756 (tub) and 1 WPW10448645 (spray arm upper) and 1 WPW10491331 (spray arm lower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM03
Near Parkville, MD 21234
Milton J.
Job Details: 06/15/2022
CX complaint door switch in RC broke. Inspected and confirmed. Installed new Door Switch in RC as sent by Pre-ID. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Lebanon, PA 17046
Justin L.
Job Details: 06/15/2022
cx complaint door latch not working properly. cx has an extended warranty and will need to have it sent over properly. please return with latch to get the job completed; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Glenn Dale, MD 20769
Alexander D.
Job Details: 06/15/2022
"replaced valve and icemaker. noticed plastic waterline from house supply was leaked and squirts from connector if tube gets bent, showed cx and advised to replace with braided steel waterline. tested unit. icemaker cycled and filled correctly. cx asked how to change the filter and found the housing doesnt kick filter out when opening door. ordering filter housing.; ordrng 1 W10862460 (filter housing)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Culpeper, VA 22701
Ezra M.
Job Details: 06/15/2022
"cust stated since last visit was smelling dryer exhaust in home. found vent pipe not fully seated at back of unit, venting into home. reattached all vents securely."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Herndon, VA 20171
Carl R.
Job Details: 06/15/2022
"7733813669.Safety CT burner sparks COVERING TRIP & DIAGNOSES ONLY PLEASE ADD CUSTOMER TO THE CANCELLATION LIST. Plugged unit back in. Turned on cook top, Unit sparks normal. No problem found. Called whirlpool safety to document."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Vienna, VA 22182
Jason A.
Job Details: 06/15/2022
CX complaint FRIGE water leaks from bottom of RC & ice forms. Found pan is warped & LEDs are flickering. Cleared ice. Secured loose FC LED & LEDs are not flickering. CX paid in full > JJ; ordrng 1 W11457241 (Pan 72.27 S16360)
We serviced a
IKEA MICROWAVE
Model IBMS1455DS00
Near Manassas, VA 20110
Robert W.
Job Details: 06/15/2022
arr at CX and found the holder part is damaged the pins that hold switch in place are damaged and wont work properly ordering Holder. Called office to explain issue and reschedule; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Fairfax Station, VA 22039
Lloyd B.
Job Details: 06/15/2022
Cx complained the unit leaked. Inspected the unit and found that there is a crack in the valve assy. Unit needs entire valve assy with dispenser assy installed; ordrng 1 W11173597 (valve assy)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near York, PA 17403
Sal R.
Job Details: 06/15/2022
"CX complai t is that the upper oven is locking when ever the door is closed. I was able to unlatch the motorized latch with a hanger. I inspected the latch and found it to be connected. I foun d a F2E1 erro code in diag mode. I am ordering 1 UI console (W11600643) and 1 latch (W11598123). Onc ethe parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11600643 (UI control panel. TOS) and 1 W11598123 (latch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near Stevensville, MD 21666
Jonathon C.
Job Details: 06/15/2022
"cx complaint, unit not washing. tested unit, verified complaint. found sump getting voltage and trying to run. sounds like something is stuck in it. ordering sump. cx paid in full by credit card. unable to reschedule.; ordrng 1 W10861526 (pump&motor)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Stafford, VA 22554
Tanner B.
Job Details: 06/15/2022
"installed new console and control , tested unit. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXF06
Near Richmond, VA 23225
Joseph D.
Job Details: 06/15/2022
"replaced failed icemaker and shim, unit now ice making properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Rockville, MD 20852
Justin S.
Job Details: 06/15/2022
"the compressor is pulling .8aac when i arrived. the freezer was at 4f and the refrigerator is at 43f. replaced the parts and tested. the unit is now cooling good. the unit is now good; ordrng 1 w10913906 (coupler) and 1 WPW10143759 (filter), used 1 w10913906 (coupler), and 1 WPW10143759 (filter) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Ashburn, VA 20147
Richard B.
Job Details: 06/15/2022
"CX complant, Microwav gave eerror code , Proir diagnosis found microwve needed mag , and inverter and appliance manager , Upon going tom install magnatron found wave guide burnt up Called techline , Sent pics of wave guide , Deemed non repairable. RB SR7733888466"
We serviced a
WHIRLPOOL RANGE
Model MGR8800FZ2
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 06/15/2022
cx complaint right rear bruner not working. installed new igniter and unit is now good on that issue. the cx mentioned if the grates were normal to get some rust spots and discoloration. grates are covered under 10 year warranty on this oven so just ordering those for him as well. please reshcedule when part comes in. took pic of rust spot i could not get off at all. it was indeed rust.; ordrng 1 W11381652 (grates)
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Silver Spring, MD 20902
Israel R.
Job Details: 06/15/2022
Customer complaint unit is not drying on sensor dry. Only drys on sensor dry high no other temperature. I cehck vent the vent is brand new good airflow. In tested temos and the unit never got to a high temp above 200. Seems like no matter where the temp selector is alwasy running low temps. on low highest temp was 190 on medium 195 and on high is 200. It seems like it wants to do it but it does not go above 200. The thermosthat is working is turning on and off but is not reaching higher temps. Same on timed dry. Ordering temp switch and bring back thermosthat to replace them at the same time. 3 at tribles.; ordrng 1 WP8578354 (swtch-temp)
We serviced a
WHIRLPOOL FREEZER
Model WRF560SEHZ02
Near West Springfield, VA 22152
Lloyd B.
Job Details: 06/15/2022
Cx complained of frost. Inspected the unit and found the door was not closing on the left side. Removed door and basket and adjusted the rail to go all the way back. Reinstalled parts and tested and the door now pulls shut. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Woodbine, MD 21797
Ricardo S.
Job Details: 06/15/2022
"Cx complains that the upper rack fall down, inspected unit, the adjuster on the right side is broken, replaced part from v/s unit tested ok; ordrng 1 W10712395 (adjuster), used 1 w10712395 (adjuster) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bunker Hill, WV 25413
Danny R.
Job Details: 06/15/2022
found door gasket comimng or reinstalled gasket now no leak checksok
We serviced a
WHIRLPOOL FREEZER
Model KBSD618ESS01
Near Vienna, VA 22180
Jason A.
Job Details: 06/15/2022
CX complaint FRIGE ice clumps up & frost forms on top of door & front FC walls at the top. Found ice door not closing fully & allows air to enter. Cleared ice block & test ice dispense cubed crushed works. Spring noise upper RIGHT RC door & lights do not turn on until door almost wide open. Upper cover dented. Found cam closer loose & hinge pin not square = rounded off. Tightened Left FC hinge assym. See TSP: W11170909B. 12 LEDs needed per S84638. CX paid in full > JJ; ordrng 1 W11171640 (shim-hinge ) and 1 W11418227 (RIGHT hand extension ) and 12 W11484836 (LEDs 12needed S84638)s and 1 WPW10546285 (ice chute motor 4 ) and 1 WPW10504458 (ice door 6 ) and 1 WPW10485980 (hinge pin RIGHT)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Dunkirk, MD 20754
Shane B.
Job Details: 06/15/2022
cx complaint is the unit not making ice. unit was just delivered and has not made a single cube of ice. freezer temp is 0 according to my temp prob. i found the IM not plugged in compeltly. once plugged in tray moved back and forth. i ran the test and it completed cyce and filled properly. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Carlisle, PA 17013
Andrew S.
Job Details: 06/15/2022
Per previous diag I was able defrost and access the evap harness and fan and thermistor. I then repowered the unit and found that it is developing a frost pattern and cooling. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ01
Near Leesburg, VA 20176
Richard B.
Job Details: 06/15/2022
"CX complant. Water dispensing slowly after filter changed. Used two filters and same flow. Used filter bypass and water flows good indicating a filter head issue, Will need resivoir filter head, Quoting CX price, Installed resivoir , Tested unit. No leaks , working as designed. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Greensboro, MD 21639
Jonathon C.
Job Details: 06/15/2022
"cx complaint, lid not locking. tested unit, verified complaint. tested lidlock in manual activation, found lid lock defective. no stored codes. replaced lid lock from pre id. tested unit. unit working a sdesigned. job is complete."
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Arlington, VA 22202
Emmanuel R.
Job Details: 06/15/2022
"Cs unit is making a squealing noise, confirmed complaint, I found the cooling fan has a bad bearing so everytime it turns on it makes a squealing noise. Replaced cooling fan w11107275 and tested unit, unit is now working as designed."
We serviced a
MAYTAG DRYER
Model MDE9700AYW
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 06/15/2022
"Cx complains that the unit not heating at all, inspected unit . terminal block cks and read 240vac, heater cks ok, the cut off thermostat is bad, order parts; ordrng 1 WP35001193 (bracket) and 1 WP35001092 (thermostat)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704ESS3
Near Vienna, VA 22180
Jason A.
Job Details: 06/15/2022
CX complaint FRIGE not making ice. Replaced Rec + Emit set & test LED goes solid when flapper is pushed in. Replaced icemaker & test harvest & fill. NO LEAKS. Advised CX toss out 1st few batches of ice > JJ
We serviced a
WHIRLPOOL FREEZER
Model KRMF706EBS01
Near Havre de Grace, MD 21078
Alexander W.
Job Details: 06/15/2022
"CX stated unit not cooling or making ice tested inspected and verified cx complaint. installed parts per previous diag tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Virginia Beach, VA 23462
Carl A.
Job Details: 06/15/2022
"cx complaint of unit running excessive time checked to find contacts on timer worn causieng the timer not to move foraward also found oprating therstats out of range replaced both parts tested unit works as designed; ordrng 1 WP3387134 (Cycling Thermostat), used 1 WP3387134 (Cycling Thermostat) from stock"
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Alexandria, VA 22309
Dustin F.
Job Details: 06/15/2022
"CX complaint: Issues with console UI turning on and off6/15/2022 - DF Replaced Console with ordered part, tested, customer is happy. Unit working as intended."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near North East, MD 21901
Alexander W.
Job Details: 06/15/2022
"CX stated unit has rusty clothes. tested inspected and verified cx complaint installed part per previous diag and tested unit, unit is now operating as desgined job is complete."
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS2
Near Sterling, VA 20164
Carl R.
Job Details: 06/15/2022
Arrived at the cx location. Building is empty. Cx will need to reschedule and call with new address.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Monrovia, MD 21770
Ricardo S.
Job Details: 06/15/2022
"Cx complains about a noise on spin, i ran diagnostic test mode, motor and belt cks ok, the gearcase make a squeaking noise, order gearcase 2 counts job; ordrng 2 countsjob (gearcase replacement)s and 1 w11454741 (gearcase) and 1 W10780045 (suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Walkersville, MD 21793
Ricardo S.
Job Details: 06/15/2022
"Cx complains that the unit not dispensing ice, inspected unit and found a abd auger motor, connection cks ok, motor makes a humming noise, order part; ordrng 1 w11310391 (motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Gaithersburg, MD 20879
Julian H.
Job Details: 06/15/2022
replaced heater per svc pointer sp w11540964 lh side bushing almost gone confirmed no leaks on the back p&l covered by scode s17304
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW0
Near Petersburg, VA 23803
Chris B.
Job Details: 06/15/2022
cx complaint unit stated f3e1 inspected unit confiremd cx complaint f3e1 pressure switch fault f8e3 over flow f0e2 over suds cleared pressure hose of obstruction unit may need pressure switch if cx call back W11316246 or possibly new tub collecetd 120 sc cc unit working as desighned ran unit on rinse and spin cyclle waited till unit drained working as desighned email in sticky note
We serviced a
WHIRLPOOL RANGE
Model JES9750CAW01
Near Portsmouth, VA 23703
Zachery R.
Job Details: 06/15/2022
"while going to replaced receptacle, noticed new one is defective, reordering recep nto complete repair.; ordrng 1 5171P554-60 (receptacle)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Bowie, MD 20720
Alexander D.
Job Details: 06/15/2022
"cx complaint unit not dispensing water and not making ice. inspected unit and verified complaint. found generic filter installed. took filter out and put in bypass cap, water now dispenses. water coming out is slow but cx said it looks normal, must have weak house pressure. advised cx to replace filter with everydrop#4 because generic filters can clog up immediately. cx understands. unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ
Near Alexandria, VA 22301
Emmanuel R.
Job Details: 06/15/2022
"Cs icemaker stopped making ice, found error code E5 Ice maker thermistor is bad. Ice storage temperature satisfied but ice mold in frozen state too long. Possible ice mold thermistor issue. Checked thermistor reading open, Replace icemaker and tested unit, box fan runs fills with water and cycles good now.Advised to wait 24hrs for icemaker to start making good ice. Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 06/15/2022
"cx complaint unit is making different noises at different times. inspected unit and entered it into diag and found error code f10e2. cleared codes and ran a auto test. as soon as the wash motor started i heard it. humming/winding noise. pump is getting currect voltage, and it ohmed in spec. wash motor is not to be this loud. unit needs new sump assy. ordering 1 (W11416362) please call cx once part is in to schdedule return visit. called tradecare due the part availability, was told no eta on it. TC is ordering part and will ship to the office. PO on the part will be the cx PO#599195. (SR7733891241); ordrng 1 W11416362 (sump assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Fairfax, VA 22031
Lloyd B.
Job Details: 06/15/2022
"Cx complained of a led that was out. Inspected the unit and found a few leds are out.. Also the unit does not cool and found that in step 3, the display read the fan was running and damper opening/closing but there was no fan noise. At the fan, there was 7vdc but the fan did not move. Unit needs new evap fan motor. S191AQ parts and labor; ordrng 1 W11224591 (evap motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Midlothian, VA 23112
John P.
Job Details: 06/15/2022
CX complaint unit not working checked unit found actuator unseated from cam replaced actuator per pointer calibrated tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Ocean Pines, MD 21811
Michael E.
Job Details: 06/15/2022
Replaced lower RC door cam as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Vienna, VA 22180
Jason A.
Job Details: 06/15/2022
CX complaint F6E4 error code. Previous tech cleared error codes. Verified today no error codes. Replaced console & immediately got 3 error codes. Unit self started a MW heat cycle & cancel button not responding. Reset breaker & pulled error codes F2E1 stuck key / F6E6 comm error / F6E8 MW apl mgr > JJ; ordrng 1 W11093254 (Console SS - reorder due to error codes) and 1 W11229448 (harns-wire)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 06/15/2022
installed new heater . job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSC24C8EYY02
Near Bethesda, MD 20814
Justin S.
Job Details: 06/15/2022
cx says the unit is not holding temps and is not making ice. he also says the unit might be leaking again becasue the floor is starting to upturn on the sides(pics). the freezer temp is 33f and refrigerator temp is 40f. temps set to -5f and 33f. found fridge drain tube blocked and water is pooling down into the bottom of the liner. ran test 4 and step 4 the unit didnt get a full frost pattern across the refrigerator evaporator. the evaporator fans are blowing good. the cx does not wish to proceed with the repair at this time; ordrng 1 WPW10143759 (filter(cbe)) and 1 WPW10643261 (evaporator(cbe)) and 1 W10309988 (compressor(cbe)) and 1 W11409190 (drain tube(32.78)) and 1 w10913906 (coupler(cbe))