Service History 1203 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Ranson, WV 25438

Danny R.

Job Details: 05/16/2022

control didnt show erro codes til i ran it then have heating code ran diag and unit wasnt heating well will need control no power to elelemnt n cx stated unit tripped braker while heatimng also; ordrng 1 WP661566 (fuce) and 1 W11305308 (control)

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Columbia, MD 21046

Robert L.

Job Details: 05/16/2022

"cx ciomplaint long dry times, cx uses 60 minutes timed dry and clothes are not done, found alot of excess venting behind unit, very weak air flow to outside, cx to shorten vent behind and have vent to outside professionally cleaned, cx will run load with no vent attached, tested all ops ok, costco 2 year"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Germantown, MD 20874

Julian H.

Job Details: 05/16/2022

CX complaint about cycles not finishing and hard to turn knob to a cycle inspected and found an issue with timer confirmed correct power 240vac replaced timer from preid and working properly

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Owings Mills, MD

Keith H.

Job Details: 05/16/2022

replaced encaps unit is working

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ

Near West Springfield, VA 22152

Lloyd B.

Job Details: 05/16/2022

Reordering part. AP rescheduled; ordrng 1 w11537778 (heater)

We serviced a

WHIRLPOOL OVEN

Model KDRP467KSS07

Near Westminster, MD 21158

Brian R.

Job Details: 05/16/2022

cx complaint is with unit and its temps. says unit off some but when bakes and shuts unit off and comes back in a few hours unit takes forever to heat back up. heated unit to 400 to check temp and range. unit heated to 375 and struggled to reach 400. when unit hit 400 didgital meter aid 395. unit checks as it is as of now. board needed we cant get. went over unit with cx and advised after adjustments to give unit a few weeks and call back if needed.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Sharpsburg, MD 21782

Danny R.

Job Details: 05/16/2022

found loose conection at presure hose adjusted hose now fills fine checksok

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Martinsburg, WV 25404

Danny R.

Job Details: 05/16/2022

installed parts checksok

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS01

Near Hanover, PA 17331

Sal R.

Job Details: 05/16/2022

CX complaint is that the utni is leaking. I was not able to find or creat any leak. I advised CX to run the utni and call back if water is found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Harrisburg, PA 17111

Fred G.

Job Details: 05/16/2022

i was able to access unit and replace the left side RC door. tested unit and now unit checks good.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Abingdon, MD 21009

Shane M.

Job Details: 05/16/2022

installed all parts. calibrated the unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Silver Spring, MD 20903

Roberto I.

Job Details: 05/16/2022

"Defrosted evaporator and replaced parts. Resumed power, compressor and fans started. Unit good to go"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Greenville, NC 27834

Ronnie B.

Job Details: 05/16/2022

"cx complaint of unable to use unit, another shop previously came out and replaced control. checked unit and found the following codes f2e2 f3-e3. cleared codes and ran calibration and unit passed calibration. during test unit stopped and popped f2-e2 again. tested vavle and found hot water not opening all the way for proper flow. ordering controls and valve; ordrng 1 W11478526 (ui) and 1 W11165546 (valve) and 1 W11419171 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Frederick, MD 21702

Ricky E.

Job Details: 05/16/2022

"ck fnd units drian is clogged, and the unit isnt defrosting fully... verified the unit is defrosting a ckd the door seals... need parts...; ordrng 1 W11035836 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model MVWB880BW0

Near Aberdeen, MD 21001

Shane M.

Job Details: 05/16/2022

"cx complaint the unit is making loud humming noise during spin mode. can confirmed. put unit into test mode, N0 ERRORS . unit passed test mode. loud in spin mode. outer tub covered under 10yrs warranty. hub will need to be replaced. washplate come off easily. 2 count labor needed. cx paid in full by card ; ordrng 1 W10381078 (outer tub) and 1 W10820039 (hub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Accokeek, MD 20607

Shane B.

Job Details: 05/16/2022

"cx complaint is the IM not working properly. cx said it was empty for days and now only makes a batch or 2 a day, ice bin never fills up. when i arrived unit was set to recomeded temps. prob shows they are correct. cycled im and it worked. bin only has a couple batches in it. in diagnostic mode the thermistor reads OL. replaced IM with preIDed part and tested again. IM cycled and filled. advised cx to get it 48 hours to see if bin fills."

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS0

Near Chesapeake, VA 23321

Zachery R.

Job Details: 05/16/2022

"replaced washarm, tested, unit working as designed."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Chesapeake, VA 23320

Branden R.

Job Details: 05/16/2022

"complaint unit locked , checked unit found locked , found no error codes stored to unit , tryed to put in test mode to be able to unlock and lidlock is locking and unlocking while in test mode .. replaced lidlock and unit is now locking and unlocking while in test mode . like its designed , unit is running as designed ."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hopewell, VA 23860

Justin W.

Job Details: 05/16/2022

cx complaint no spin checked unit to find f8e1 error code. found cold water clogged. replaced valve from pre id. tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Pikesville, MD 21208

Keith H.

Job Details: 05/16/2022

cx complaint is a time or 2 the unit didnt spin out clothes. inspected unit put into daignsotics no errors found ran test cycle it worked well unable to duplicate issue

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Chester, VA 23831

John P.

Job Details: 05/16/2022

"CS complain unit flashing f-84 checked overflow pan and found no water in pan, Grand unit for 30 minutes observe no leaks in the pan nor signs of water ever being in pan most likely why are not fully seated on fluid switch insured wire was seated tested working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near La Plata, MD 20646

Robert A.

Job Details: 05/16/2022

Cx complaint that the bottom drawer does not slide out. I inspected the unit and confirmed the complaint. I bottom shelf railing is warped not allowing the drawer to smoothly slide in and out without nearly braking the drawer. The unit will need a new shelf to replace the railing. I'm ordering the part for the return visit.; ordrng 1 W10257467 (left rail) and 1 W10257466 (right rail) and 1 W10362173 (shelf cover)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Baltimore, MD 21224

Shane M.

Job Details: 05/16/2022

installed new harness. unit working properly.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Portsmouth, VA 23701

Branden R.

Job Details: 05/16/2022

"cx complaint washer bad vibration , checked unit found no error codes , uninstalled and found bad actuator on unit , also found splutch not seating properly , replaced parts with pre id , tested unit , Unit is now running as designed cx agreed ."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Baltimore, MD 21229

Robert L.

Job Details: 05/16/2022

"apartment 18-B cx complaint noise then leaking, found basket tilted back rubbing tub, found shaft bent on transmission, found hole cut into tub by basket, ordering tub,basket, tub ring, transmission, cam, belt, filter, screw,drive block and spanner nut........... 2 count 2 tech; ordrng 1 W11454741 (transmission) and 1 W11239857 (belt) and 1 W10721967 (drive pulley) and 1 WPW10215093 (clean out filter) and 1 WP8533928 (screw) and 1 WP389140 (drive block) and 1 WP21366 (nut-spaner) and 1 W10371566 (tub) and 1 W10554251 (spin basket) and 1 WPW10531289 (tub ring)"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Arlington, VA 22205

Emmanuel R.

Job Details: 05/16/2022

"Cs front-loading washer is over 10 years old. during wash cycle a code of e1 and f3 appeared, Comfirmed complaint, Error code f3e1 water level ,pressure switch fault. Unit would shut down stopping the cycle I inspected the pressure hose and found debri from a dog toy or something in it and in the drain pump. Cleared out debri and tested unit. Unit passed test cycle multiple time now. Advised customer of my findings. Unit is now working properly."

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW1

Near Germantown, MD 20874

Julian H.

Job Details: 05/16/2022

replaced parts calibrated tested on high spin and working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Arlington, VA 22207

Emmanuel R.

Job Details: 05/16/2022

"Cs icemaker is not making ice intermitternly, i set the icemaker into a test cycle and it didnt call for water the first time. Pulled unit out and checked the water valve, unit is getting water to the fridge. Secured electrical connections and tested icemaker again. Water valve now activates, Icemaker is now getting water. Water valves are ok. Tested a few more time and eachtime it called and filled with water. Icemaker is now working properly. Icemaker may be having a communication issue intermittenly. Customer will keep an eye out on it. If it stops making ice again, pre-id an icemaker."

We serviced a

WHIRLPOOL UNKNOWN

Model 8UY7GH987H

Near York, PA 17403

Bernard M.

Job Details: 05/16/2022

Cx stated the appt was cancelled via the robo-call on Friday 5/13. Did not walk into cx's home. Moving on

We serviced a

WHIRLPOOL DRYER

Model WED90HEFC0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 05/16/2022

"cx complaint unit making noise, checked unit found lint build up in blower removed lint, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near York, PA 17403

Bernard M.

Job Details: 05/16/2022

"Replaced capacitor per previous tech, once power restored the compressor came on and after a few seconds would shut off. Ran test 7 for compressor and fan and compressor did same thing. Contacted TL and spoke with TJ, he said the compressor cound be stuck causing not to run. TL said to order compressor and another start device and to replaced device first before installing compressor. Ordering parts and will need 3 call count for possible compressor replacement. Once parts are in contact cx to reschedule; ordrng 1 W11370574 (compressor) and 1 WPW10197428 (start relay) and 3 call counts"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Martinsburg, WV 25401

Danny R.

Job Details: 05/16/2022

unit had issues with the door not opening right and the water not coming out adjusted the hindge it was loose . and the water vavle had a harness off it from facory reinstalled unit chexksok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near York, PA 17403

Bernard M.

Job Details: 05/16/2022

"Cx complaint the door strike keeps coming out and stuck in latch. When arrived the door was opened with strike stuck in latch. Removed outer door and was able to remove strike. Found the strike wasn't secure tto the top causing it to slide out when opening. Placed strike in and secured to bracket around tub and re-attached out panel, now the door opens and closes and inteded. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGS3

Near Virginia Beach, VA 23454

Carl A.

Job Details: 05/16/2022

"cx complaint of unit not heaitng chec ked unit to find elelemtn failed and broke apart,replaced heating element tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near York, PA 17404

Bernard M.

Job Details: 05/16/2022

"Replaced icemaker per previous tech, ran test 25 and the icemaker went into harvest and then added water. Unit checks good"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near ,

Danny R.

Job Details: 05/16/2022

bacf left burner not lighting will need harness and spark mod; ordrng 1 W11485871 (burner orfice head) and 1 WPW10475149 (spark mod)

We serviced a

AMANA OVEN

Model AGR5330BAS3

Near Washington, DC 20003

Shawn D.

Job Details: 05/16/2022

cx complaint unit is not heating to temps said food will not be cooked. inspected unit then checked for errors and had none and sensor is reading 80 degress. i then testd bake and igniter glows good then gas flow came in and it ignitred fine then cancled unit and said it was at 140 degrees when heating for maybe 15 seconds. i was pre id control so replaced control hoping its reading sensor wrong then tsted at 350 unit reached 350 then canceld cycle and control is saying its 423 degrees inside when its 350. sensor has to be the issue. reordering control and ordering sensor for them to be changed together; ordrng 1 WPW10181986 (sensor) and 1 WPW10556708 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS6

Near Poolesville, MD 20837

Julian H.

Job Details: 05/16/2022

CX complaint about having to move damper often because stays shut and doesnt cool checked connection did a damper test and is loud abd hsa a slow response replaced with preid and working properly

We serviced a

AMANA RANGE

Model AEP222VAW4

Near Chestertown, MD 21620

Jonathon C.

Job Details: 05/16/2022

"cx complaint, unit visibly damaged. inspected unit, verified complaint. ordering parts, spoke to parts specialist to attempt to locate parts. parts neded are wiseable. unable to reschedule at this time.; ordrng 1 W10144828 (endcap-pnl) and 1 W10144829 (endcap-pnl) and 1 W10175582 (cooktop) and 1 72017 (touchup wht)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2569VEB2

Near Accokeek, MD 20607

Shane B.

Job Details: 05/16/2022

cx complaint is the unit not making ice. temps in unit are good. water dispensor is working. i found the bin has no ice in it. arm is about halfway up and IM will not advance. i replaced IM with preIDed part and restored power. IM cycled and filled properly. unit is working as designed. cx paid in full for repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Odenton, MD 21113

Eric W.

Job Details: 05/16/2022

thawed out unit and installed new damper and drip pan and repositoed thermistor

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Virginia Beach, VA 23451

Carl A.

Job Details: 05/16/2022

"cx complaint of unit displaying the F8E6 error codes,checked unit was unable to confrim error codes at t his time but tested unit through each componet found that the prssuer switch was reading out of range replaced board tested and calibrated unit works as designed"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Germantown, MD 20874

Julian H.

Job Details: 05/16/2022

replaced parts and interior light works

We serviced a

KITCHENAID DBL WALL OVEN

Model KOCE500ESS09

Near Alexandria, VA 22315

Lloyd B.

Job Details: 05/16/2022

Cx complained the unit did not heat. Installed new mag and inverter and tested and the code is still present (F1E5) for interver failure. Spoke with tech support and there was 122vac with the door open at the 4903 relay to the p354. Changed secondary switch and tested the wires and cavity thermostats and there was still a code. Tech support says that the sparking may have damaged the appliance manager board and suggest to change again. Unit needs new appliance manager; ordrng 1 w11325786 (appliance manager)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Lemoyne, PA 17043

Fred G.

Job Details: 05/16/2022

cx complaint unit isnt working. inspected unit and found unit unplugged. plugged unit in to find a f2e2 on screen and unit isnt responsive at all. unit needs a new console. ordering 1 (W11478524) when part arrives please call the cx and schedule apt.; ordrng 1 W11478524 (console)

We serviced a

WHIRLPOOL RANGE

Model KESS907SSS02

Near Annapolis, MD 21401

Kevin P.

Job Details: 05/16/2022

"cx complaint unit not heating left front element, found 243 vac into switch but no voltage out after testing with techlines asssistance. qouted cx for replacement switch 475.52 total. collected 120 service call by cc. cx will call to pay remaining balance of 355.52 and order part if they decide to repair the unit. job complete"

We serviced a

MAYTAG DRYER

Model MGDC465HW1

Near Germantown, MD 20876

Justin S.

Job Details: 05/16/2022

the cx says the unit is not drying in a cycle but takes 2-3 cycles. found the unit is spinning and heating. cant feel the duct heating up. found the unit has no arflow out of the duct. removed the duct and lots of air flow. the cx needs to have their ducts cleaned

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Clarksburg, MD 20871

Justin S.

Job Details: 05/16/2022

cx says the unit is not drying the dishes. cx isnt here but son and grandma is but she doesnt speak english and he doesnt know which cycle they use. showed the son that they must use a cycle with heated dry and can upgrade to extended heated dry. cx is not using rinse aid so infomed the son they must also use that if they want the dishes to be dry. the unit is now good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM2

Near Chesapeake, VA 23321

Branden R.

Job Details: 05/16/2022

"cx under impresstion unit has warrenty , advised cx no warrenty at all on unit , unit is a 2017, and will owe service call no including parts or labor , cx refused service at this time ."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Dover, PA 17315

Bernard M.

Job Details: 05/16/2022

"Cx complaint the unit leaks and doesn't drain. Entered diag and found error codes F8E4 float switch,F9E1 drain fault, and F7E1 motor fault. Cx had water in tub and could see slight drip coming from sump assembly. Replaced assembly and while running test the unit wouldn't drain. Disconnected from assembly and found no damaged wires. Drain fault motor still flashed. Ordering pump and control, once parts are in contact cx to reschedule.; ordrng 1 W11412291 (drain pump) and 1 W11505998 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Hanover, PA 17331

Sal R.

Job Details: 05/16/2022

"CX complai nt is that the tuni is leaking. I folund that the the unti is leaking form the sumo & motor . I am orderign 1 S & M (W11416362). Once the poart is avalible, polease have someone from the office call to set a reutn date.; ordrng 1 W11416362 (sump & motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Williamsburg, VA 23185

Lucas R.

Job Details: 05/16/2022

"upon arrival spoke with deborah at tradecare, advised to proceed with 6/1/21 dop sr7733650193, cx complaint cloths not clean, checked unit found actuator unseated from cam, replaced actuator, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Knoxville, MD 21758

Ricky E.

Job Details: 05/16/2022

"rplaced the element with the rewrk kit, verified operation, unit ks ok.."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ02

Near Adelphi, MD 20783

Roberto I.

Job Details: 05/16/2022

"Call must to be rescheduled and cx must to defrost the unit. I was unable to pull out the ice bin, it is all frozen. Cx will call back. I did not charg today since I was not able to do anything."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Edgewater, MD 21037

Kevin P.

Job Details: 05/16/2022

"installed new valve assembly, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Clarksburg, MD 20841

Justin S.

Job Details: 05/16/2022

"cx says the unit is pulling water in from the sink to the dishwasher and the unit is leaking from the left side of the door. showed me a pic of a lot of suds on the floor. the unit has a high loop to the top of the bottom of the sink already installed(pic). found a f6e4(open float) error code in memory. ran the automatic test cycle and the unit is filling, washing, draining and heating good without any error codes but has a ton of suds in it(pic). found the cx has been using dish soap(pic) not dishwasher soap. instructed cx to clean the unit before using it to removed excess soap and suds. called tech support and spoke with a travis. file number 7733666896. no parts needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Triangle, VA 22172

Demonte S.

Job Details: 05/16/2022

Installed the Thermistor. Tested the unit. Unit is starting to Cool.

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS1

Near Williamsburg, VA 23185

Lucas R.

Job Details: 05/16/2022

"cx complaint clock shuts on and off, checked unit found L1 prong on terminal block seperated from block, replaced block, repaired wire, tested, unit working as designed.; ordrng 2 3400029 (nut)s, used 2 3400029 (nut) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MSD2572VEW00

Near Williamsburg, VA 23188

Lucas R.

Job Details: 05/16/2022

"cx complaint ice door moldy, checked unit found mildew on ice door, unit needs kit, cx paid in full. 33 at tribles.; ordrng 1 W10823377 (ice door kit)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Fairfax, VA 22030

Jason A.

Job Details: 05/16/2022

CX complaint FRIDGE not making ice. Replaced control & test 120 & test 97. Advised CX wait 24hrs for ice to start > JJ

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Columbia, MD 21046

Robert L.

Job Details: 05/16/2022

"installed updated heater per TSP and S-17304, ran diagnostics, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Dunn Loring, VA 22027

Christian C.

Job Details: 05/16/2022

Cx complaint RC door hinge was moving when using door. Inspected unit found hinge screws loose. Secured screws and adjusted height of door. Checked with cx and door is now good. Unit is working as designed.

We serviced a

MAYTAG DISHWASHER

Model MDBTT60AWW

Near North Potomac, MD 20878

Julian H.

Job Details: 05/16/2022

CX complaint about unit not working properly inspected and found that it will do just random things when keys are pressed control panel only available in black confirmed power 120vac and properly connected problem with control as well made a quote and Cx decided not to proceed PAID FOR SVC CALL ONLY; ordrng 1 12002709 (board control) and 1 6-919844 (panel-cntl blk)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Lexington Park, MD 20653

Robert A.

Job Details: 05/16/2022

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine and the water dispenses fine as well. The IM is getting voltage because the ice box fan is running, however the IM is not harvesting at all. The unit will need a new IM to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11548540 (IM assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Lexington Park, MD 20653

Robert A.

Job Details: 05/16/2022

Cx complaint that the unit not completing cycle. I inspected the unit to confirm the complaint. I found the cold side has low pressure. I checked the water valve connectors and the cold side connector was loose. I secured the connector and cleared the debris from the water lines again. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC0

Near Odenton, MD 21113

Eric W.

Job Details: 05/16/2022

cx complant of unit giveing over suds inspected unit found no sudds in unit unit will need new control; ordrng 1 W11543998 (control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Suffolk, VA 23435

Zachery R.

Job Details: 05/16/2022

"cx complaint unit not making ice, also leds in rc and fc are not illuminating. checked unit, unit displayed e2 motor lost home position. ran test 57. icemaker not harvesting, come to find wires to icemaker not seated properly. reseated wires, IM and leds are working. unit working as designed. advised cx to wait 24 hours for ice production."

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV4207JZ0

Near Virginia Beach, VA 23455

Carl A.

Job Details: 05/16/2022

"cx complaint of unit heating intermittinly,checked unit to find unit completely dead.checked power comming in but nothing going out determind that board and inter lock switches will be needed for repairs break down as follows 1/w11391718,1/w11182141,1/w1182140,service call break down as follows service call 120.00parts 194.14shipping 15.00labor 110.00sub total 439.14tax 11.65grand total 450.79deposit 450.79; ordrng 1 W11391718 (Pcba, Appliance Control Unit)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Washington, DC 20010

Shawn D.

Job Details: 05/16/2022

arrived noticed unit is way newer than the serial number on ticket. found wrong midel and serial in ticket for unit and its the wrong disepnser ordered. unit needs disepnser door part only cost a little more and infomred cx on return he might owe 10 bucks or so and understands. ordering correct parrt for return; ordrng 1 W10888684 (cover 66.48)

We serviced a

WHIRLPOOL RANGE

Model JGS9900CDB00

Near Parkville, MD 21234

Alexander D.

Job Details: 05/16/2022

"arrived to replace gas valve but wanted to rediagnose cause sounds more like ignitor issue. found neither bake or broil ignitor glowing, both getting 0v. valve getting 0v also. called MR and was advised to check connections at control found blue and red connectors reversed, pic saved. corrected connections at control and both ignitors now getting 120v, broil is igniting burner but bake isnt glowing, 0A. bake ignitor tests OL. MR said office waived cost of gas valve so ignitor should be waived also. ordering bake ignitor, 10+@ tribles. scheduled return visit for 5/20. marking gas valve as will use on return in case needed but install ignitor first; ordrng 1 WP7432P14360 (bake ignitor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Centreville, MD 21617

Jonathon C.

Job Details: 05/16/2022

"replaced heater per special project. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Chester, MD 21619

Jonathon C.

Job Details: 05/16/2022

"cx complaint, dishwasher not cleaning dishes. replaced parts per prior diag. found new sump defective. re-ordering sump. cx requested to be resched for as soon as possible. spoke to parts specialist and resched for wed 5/18; ordrng 1 W11085683 (pump&motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Clinton, MD 20735

Shane B.

Job Details: 05/16/2022

"complaint is unit not washing well and not enough water. unit has no error codes saved, completed service cycle with no issues. i asked if unit was calibrated when it was delivered. cx said installers did not run the unit at all, just plugged it in and left. i ran calibration cycle. advised cx on how unit works/cycle selection and detergent use. she understands unit better now. unit is working as designed."

We serviced a

MAYTAG WASHER

Model MHW8630HW3

Near Washington, DC 20007

Shawn D.

Job Details: 05/16/2022

installed control and dispesner to find unit will now not turn on. reinstalled old control and unit turns right on new control came bad. reordering control for return 2 tech job stacked washer; ordrng 1 W11322884 (control) and 1 2techjob (2 tech job)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Baltimore, MD 21205

Shane M.

Job Details: 05/16/2022

cx complaint the unit randomally filling with water & not draining. after inspecting the unit i 0v at wall out let. GFI at breaker keeps poping. after 4th try. wall out holds power. 120v. found NO ERRORs stored. i tried test cycle 3 tries. passed each time. cx finally mentioned unit filling randomally with water when she isnt around. i couldnt duplicate that issue. i called safety SR7733646599.. ordering water valve & bring back control board. turnn power off to unit. turned water off to unit. advised cx DO NOT USE machine until parts are changed.; ordrng 1 W11038689 (water valve)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Colonial Beach, VA 22443

Thomas B.

Job Details: 05/16/2022

Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Stafford, VA 22554

Thomas B.

Job Details: 05/16/2022

Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Suffolk, VA 23435

Branden R.

Job Details: 05/16/2022

damaged tub will have to reorder .; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Suffolk, VA 23434

Zachery R.

Job Details: 05/16/2022

"cx complaint unit has ton of moisture build up on lid and console. unit is installed properly. water supply lines are good connected to correct inlet valve. water heater set at 120 degrees. spoke with senior tech, was advised to call techline. called techline, spoke with andrew 7733666895 was advised not much can be done for this complaint, unit is functioning as designed, no fault codes after test cycle. provided to cx"

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Suffolk, VA 23437

Zachery R.

Job Details: 05/16/2022

"cx complaint unit not completing cycles, checked unit. unit displaying f8e1, come to find wires not seated to valve. reseated wires to valve, ran test 12. unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Franklin, VA 23851

Zachery R.

Job Details: 05/16/2022

"replaced valves, tested, unit working as designed. advised cx if they dont have ice within 24-48 hours call back."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Suffolk, VA 23435

Zachery R.

Job Details: 05/16/2022

"cx complaint unit not cooling properly. checked temps. fc at 21 degress, rc at 63 degress. evap seems to be having defrost issue, thermistor reading 520k ohms while in ice build up, cleared frost build up with steamer, heater ohmed out at 126ohms. called techline spoke with steve 7733407372 was advised to replace thermistor, replaced thermistor, secured thermistor to evap with zip tie, advised cx to keep eye on temps, if unit does not cool properly contact whirlpool cx care with "

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near McLean, VA 22101

Christian C.

Job Details: 05/16/2022

Cx complaint unit is still making noise from previous visit. Inspected unit no errors. Ran through automatic cycle no issues. Ran through manual mode on both high and low spin and high and low aggitate. No abnormal sounds. Put in a couple sheets from cx. Wet sheets and ran through a drain and spin still no abnormal noises. Calibrated unit. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Dendron, VA 23839

Justin W.

Job Details: 05/16/2022

"cx complaint no spin and wet clothes. checked unt to find error codes f5e2, f8e3,f8e1. found cold water valve blocked by sediment removed and replaced valve. tested unit working as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYP03

Near Savage, MD 20763

Eric W.

Job Details: 05/16/2022

sr # 7733662835 cx complant of unit not cooling inspected unit found there is no frost patter on evaps found dye comming out of cabnet in ff side on the foam where suction and cap line are called tec line got sr #

We serviced a

JENNAIR REFRIGERATOR

Model JSC24C8EAM00

Near Oakton, VA 22124

Jason A.

Job Details: 05/16/2022

CX complaint FRIDGE not cooling. Replaced RC evap & compressor. Install UV drier & coupler. Check for leaks & run vac. Filled with 5.4 OZ R134. Good pressures & frost pattern. Good equalization. RC drain tube clogged. Clear bloackage & poured water to test > JJ

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Front Royal, VA 22630

Daniel J.

Job Details: 05/16/2022

unit not completing cycles found cold water valve blocked ordering clutch kit and belt also sounds like its slipping set up for anytime friday model NTW4516FW3; ordrng 1 W11210463 (water inlet) and 1 W11239857 (belt) and 1 W10721967 (clutch kit) and 1 W10919003 (puimp)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Ashland, VA 23005

Gill G.

Job Details: 05/16/2022

replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Dendron, VA 23839

Justin W.

Job Details: 05/16/2022

replaced heater per service pointer. tested unit working as designed

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Brandywine, MD 20613

Shane B.

Job Details: 05/16/2022

installed all ordered parts and tested both ovens for cx. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Gettysburg, PA 17325

Andrew S.

Job Details: 05/16/2022

Cx complaint is that the unit is making a noise while the doors are closed. Upon arrival I was able to pin point the noise to the evap fan. I ran test 3 and when the damper was opening it was also loud. I am ordering the damper and fan motor and blade. Please contact cx when the parts are available to schedule a return visit.; ordrng 1 WPW10479155 (Damper) and 1 W11578030 (Fan Motor) and 1 WP67006337 (Fan Blade)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Baltimore, MD 21215

Keith H.

Job Details: 05/16/2022

cx complaint is a circle fell off machine inpsected unit and found the bellow clampo had fallen off i reinstalled clamp tested it unit is working now

We serviced a

AMANA WASHER

Model NTW4605EW0

Near Beltsville, MD 20705

Roberto I.

Job Details: 05/16/2022

"Cx complaint washer shakes during spin.Ran test mode, found no errors. Tested suspension, found it weak and bouncy. Replaced suspension using pre id part. Ran manual spin, unit worked ok. Collected 311.90"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HT0

Near Columbia, MD 21044

Robert L.

Job Details: 05/16/2022

"cx complaint ligth burnt out and changed bulb but not wokring, found control triac shorted (see pic), replaced control and bulb, tested all ops ok"

We serviced a

JENNAIR DISHWASHER

Model JDB3600AWP2

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/16/2022

"installed nw drain hoses and pump, rerouted drain in high loop, tested all ops ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Olney, MD 20832

Roberto I.

Job Details: 05/16/2022

"Cx complaint water leak from drain hose.Ran hre unit, comfirmed hole and water leak on drain hose. Replaced part using pre id, unit tested ok"

We serviced a

MAYTAG WASHER

Model MHW6630HW2

Near Alexandria, VA 22306

Lloyd B.

Job Details: 05/16/2022

CX complained the unit did not operate correctly. Installed new drain pump and water valve and tested and it runs through diagnostics with no errors or leaks. Job complete

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Manakin-Sabot, VA 23103

Jerod R.

Job Details: 05/16/2022

tested unit found unit has noise from gearcase ordered new case; ordrng 1 W11454734 (gearcase)

We serviced a

IKEA OVEN

Model IES900DS04

Near Norfolk, VA 23518

Carl A.

Job Details: 05/16/2022

"cx complaint of upper oven door locked,checked unit to find error code F5E1 door latch failed checked door lated to find it mechinal failed ordering parts needed for repairs; ordrng 1 W11166856 ( Lock, Rear Mount)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Chesterfield, VA 23832

John P.

Job Details: 05/16/2022

CX will call to reschedule; saved tckt

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