Service History 120 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Fairfax, VA 22033

Richard B.

Job Details: 10/19/2023

"CX complant. No heat when running. Inspected unit and found 123 and 123 on L1 and L2 . Found TCO good as well as thermal fuse. Found heater open. Ran a vent test and card remained on holder 3 of the 3 tests. Vent is restricted. Advised CX to have vent cleaned , Sceduled return for 10/25/23 . RB; ordrng 1 279838 (heater)"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Falling Waters, WV 25419

Ken M.

Job Details: 10/19/2023

"Gearcase, belt, actuator, and splutch replaced and calibrated. Unit tested and is working properly. Old parts left with customer.; ordrng 1 W10721967 (splutch(KM VS)), used 1 W10721967 (splutch) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ5

Near Bowie, MD 20720

Justin S.

Job Details: 10/19/2023

cx says the unit is sometimes coming on by itself. found a f6e0(ui communication). replaced the panel and tested. the unit is now working good. called safety and left a message since they were closed already

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BB2

Near Arlington, VA 22204

Christian C.

Job Details: 10/19/2023

Cx complaint unit oven does not heat and when it does there was a loud woosh of gas. Inspected unit and found igniter heats up but does not let through gas. Ordering igniter and safety valve.; ordrng 1 W11176454 (igniter) and 1 WP98014893 (safety valve)

We serviced a

WHIRLPOOL RANGE

Model WFE520S0FS0

Near Middletown, PA 17057

Fred G.

Job Details: 10/19/2023

"cx complaint cx was using convect bake and the unit sparked out the back and tripped breaker. inspected unit and found 245.6vac to terminal block, I found good polarity. i found both bake and broil elements tested good. all 4 burners turned on and got hot. I ran convect and found it was working as design. I did find display numbers were not reading correct. I found unit is working as design other then needing control due to display. I found safety was not avaliable due to meeting. called office and had shop job added to call safety later today.; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Dundalk, MD 21222

Alexander D.

Job Details: 10/19/2023

replaced icemaker. tested unit. icemaker harvested and filled correctly. unit is now working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SAYM3

Near Ashburn, VA 20148

Daniel J.

Job Details: 10/19/2023

dishes not being cleaned water in tub at end of cycle ran diag cycle wash motor moving water can hear both arms moving water exited out of diag cycle started normal cycle can here diverter motor running no water being moved after filling than ran moved water for under a min and started draining filled again and nothing just noise from diverter motor 9-1 diverter cant find home position and error for under temp repalced sup assy tested normal paid in full by check

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Washington Boro, PA 17582

Sal R.

Job Details: 10/19/2023

CX had delivery team chang door swing on her new elec dryer at time of delivery on 10/9/23. CX conserns are that the door was not reassmebeld correctly. I found that the top door trim was not seated securly and that bracket was loose inside the door causing a rattle to happen as the door was opened or closed. I was able to disassmbel the door and correctedconcerns . Unit test good.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Chantilly, VA 20152

Daniel J.

Job Details: 10/19/2023

damage to console added pic replaced control tested broil working but bake never ignited while testing ordering dsi control bake ignitor bezels and reordering console; ordrng 1 w11029431 (console) and 1 W10814133 (bezel) and 1 W10860916 (dsi) and 1 WPW10324262 (ignitor)

We serviced a

MAYTAG DRYER

Model MED6630HW1

Near Lebanon, PA 17042

Cody H.

Job Details: 10/19/2023

CX complains unit is leaving marks on clothing. Unable to access unit due to being stacked. Will need to return with 2nd tech to properly diagnose. Was able to test airflow and unit does have good airflow.; ordrng 1 W10837240 (idler) and 5 WPW10314173 (rollers)s

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Virginia Beach, VA 23462

Carl A.

Job Details: 10/19/2023

replaced timer and knob tested unit works as designed

We serviced a

KITCHENAID RANGE

Model KSEG700EBS2

Near Towson, MD 21286

Shane M.

Job Details: 10/19/2023

"cx complaintt the unit isnt heating. pulled unit out, open bake element. $329.33 check"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Falls Church, VA 22044

Lloyd B.

Job Details: 10/19/2023

"Cx complained the unit still made noise during spin. Inspected the unit and found a screetching sound at the start of the spin with an empty load. Can try a belt again, if does not correct, install gearcase; ordrng 1 W11239857 (belt) and 1 W11449840 (gearcase)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Virginia Beach, VA 23455

Carl A.

Job Details: 10/19/2023

"replaced door tested unit works as designed,out of ty cards"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Ashburn, VA 20148

Simon

Job Details: 10/19/2023

CX complaints whirling or spinning noise.Inspected unit No error codes found .Checked all component on Diag mode all Components working properly . Run the unit on Drain and Spin mode too no Noise found .Unit works as Designed .SZ

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hanover, PA 17331

Bernard M.

Job Details: 10/19/2023

"Cx complaint unit is off balance. Entered diag and found no error codes. Ran test cycle and found during spin the unit vibrates and begins to move forward. The front left leveling leg wasn't level to the other legs. Leveled the unit front to back, ran high spin and unit stays in place. Ran test cycle and unit completed cycle without any further issues. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Shippensburg, PA 17257

Drew B.

Job Details: 10/19/2023

replace parts tested unit powered on and ran an checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Virginia Beach, VA 23452

Austin D.

Job Details: 10/19/2023

"W11507067 108.36WPW10143759 19.10cx complaint the unit is not cooling. checked the unit and found that the evaporator is leaking and there is no refrigerant in the system. found the compressor running and it sounds normal. therfore, only quoting cx for the evap at this titme. advised that sealed system is not guarenteed.; ordrng 1 W11507067 (evap) and 1 WPW10143759 (filter drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Fredericksburg, VA 22406

Robert W.

Job Details: 10/19/2023

Replaced IM and tested unit is working properly.

We serviced a

AMANA DRYER

Model NED5800HW1

Near Hanover, PA 17331

Drew B.

Job Details: 10/19/2023

cx complaint thatr unit is not powering on but cant hear chim but not leds and somwtimes wont run.. i replaced control and console the unit didnt power on at all at ui reinstlalled bad one back was able to to hear again and run but no leds reordering the console; ordrng 1 w11378950 (console)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Herndon, VA 20171

Richard B.

Job Details: 10/19/2023

"CX complant. Washer leaking. Inspected unit and found lock failure error code and oversudz. Advised CX to only use one pod instead of two. CX stated she washed a comforter and could have caused error . Will need two tech to remove dryer , Replace bellow and restack , CX will have reciept on return, RB; ordrng 1 w11314648 (bellow)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RVAXVY04

Near Laurel, MD 20708

Dustin F.

Job Details: 10/19/2023

"upon arrrival, water was turned off. replaced coupler and turned water back on. dispensed 4 cups of water and confirmed no leaks present. CX wants to leave cup under coupler for couple days before putting on kickplate. to make sure. unit working as intended"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near York, PA 17406

Sal R.

Job Details: 10/19/2023

CX complai t is that items are not drying or taking too long to dry. I tested unit with a damp papper towel. I was able to edjucate CX on the positioning and opperation of the moisture sensor bars and found load size can affect sensing cycles. I demistated and unit is opperating as designed. CX install and instruct fulfilled.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Haymarket, VA 20169

Demonte S.

Job Details: 10/19/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is leaking Water when Ice Maker is filling. Ran Service Diagnostics on the unit. Ran Service Test 120 - Ice Maker Harvest cycle. Ice Maker Mold will turn half way then flip back to the up right fill position. The Ice Maker will not dump Ice. Ice Maker Motor is Defective. Unit will need a new Ice Maker. Cx paid in full by check. Check is in the blue money bag. Parts are on back order. ; ordrng 1 W11557001 (Whirlpool Refrigerator Ice Maker)

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near Herndon, VA 20171

Richard B.

Job Details: 10/19/2023

"Replaced ice maker. Using new harness. Job completed, colledcted 110 laborRB"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES7JS20

Near Spotsylvania Courthouse, VA 22553

Tanner B.

Job Details: 10/19/2023

Installed new ui and tested unit. Job complete

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Pasadena, MD 21122

Emmanuel R.

Job Details: 10/19/2023

"Replaced control board and tested unit, unit is working as deisgned."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Columbia, MD 21044

Robert L.

Job Details: 10/19/2023

"cx complaint not washing , spray arms not moving, found f8e4.f8e2,fAe2, no sump action, confirmed 120v to sump, replaced sump assy from pre-id, tested all ops ok , P&L autho"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHW1

Near Stephens City, VA 22655

Ezra M.

Job Details: 10/19/2023

"unit not changing cycles, unit unresponsive on arrival. verified power into control and to UI. replaced UI, ran diag cycle."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Clinton, MD 20735

Shane B.

Job Details: 10/19/2023

"cx complaint is the unit not dispensig water or making ice. when i arrived the cx tried to dispense water and nothing came out, no buzzing from valve. ice dispensor works but cubes are very small slivers, very little flow to IM. i tested water dispensor again. it do hear buzzing from valve but still no flow. supply is turned on. found resiviour is frozen. installed set unit to coldest setting. once thawed the dispensor worked properly. cycled IM and it filled properly. working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 10/19/2023

"CX Concern the unit not making ice. found e2 error in test 56, 57 wouldnt harvest .. fan working fine .. unit needs new icemaker; ordrng 1 W11658802 (icemaker)"

We serviced a

MAYTAG WASHER

Model MVW7230HCI

Near Indian Head, MD 20640

David J.

Job Details: 10/19/2023

F0e5 off balanced load Customer complaints of off-balance load she had stated she came back home to water all over the floor and drain hose pulled out of tube. Arrived today. Inspected unit and found error code above. Cleared error codes and ran test cycle unit completed cycle but did move a little bit during the spin cycle. Pulled unit out and found waterlines to inlet valve or cross threaded causing leaks down the back of the unit and on the floor. Water had got underneath of the feet causing it not to be stablewhich would have caused the unit to move around a lot. Refix lines to inlet valve and make sure there was no leaks dried feet and area and made sure unit was balanced. Ran test cycle unit completed cycle with no movement recalibrated unit unit is now working as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23462

Carl A.

Job Details: 10/19/2023

replaced all parts tested and calibrated unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Newark, DE 19711

Taylor F.

Job Details: 10/19/2023

Replaced front right roller wheel due to it being defective. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Damascus, MD 20872

Ricardo S.

Job Details: 10/19/2023

"replaced bellow, unit tested ok.. no leaks"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Beltsville, MD 20705

Dustin F.

Job Details: 10/19/2023

"CX complaint: units display going crazy constantly adding time to wash. not runningInspected unit, confirmed CX complaint. found display illuminating almost all buttons and will not turn off. ive reset power 3x and still nothing. unit is stacked. need 2nd man to safely pull dryer down and access washer. ordering new console and control 2 tech for next visit.; ordrng 1 W11583890 (control) and 1 W11603844 (console)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Williamsburg, VA 23188

Orbie

Job Details: 10/19/2023

"cx complaint unit has burning smell and didn't spin clothes out. verified complaint. upon plugging unit in motor engages for a second. 122vac at wall w/ correct polarity. found heat mark at control board. called safety, spoke with Kent, PAD. 4.5ohm J10 orange/black to motor, 4.5 J10 red/black. 9.0 J10 red/orange. J10 lt blue/black 1.7ohm. J3 0ohm closed/open red/white and blue/white. unit needs a drain pump and lid latch as well as the facia and control. called office spoke to robin. advised she would schedule for wednsday and add cx to cancelation list.; ordrng 1 W11394572 (Lid latch) and 1 W11399437 (Drain pump)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Taneytown, MD 21787

Brian R.

Job Details: 10/19/2023

cx complaint is unit takes forever to bake and doesnt really get hot. cook top checks. heated oven to350 to test temp ranges. at 350 i read 406 and control said 363. cx said it comes and goes and takes really long bake times. went over and checked unit. will replace sensor and let her bake a few times and see how unit does. unit checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW2

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 10/19/2023

Found lid assembly broken at the left hinge. replaced the lid and tested unit. Completed diag cycle.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20ECMS00

Near Virginia Beach, VA 23456

Branden R.

Job Details: 10/19/2023

came out to replace parts on unit disassembled and replace ice maker reset unit and advised cx to wait 24 hours for iice maker to start dropping . 72 hours for a full bin .

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Taneytown, MD 21787

Brian R.

Job Details: 10/19/2023

came out and replaced parts ordered. tap on plate broke and will need to order new cover. as soon as part is in office will schedule.; ordrng 1 W11550898 (Bezel)

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Williamsburg, VA 23188

Orbie

Job Details: 10/19/2023

"cx complaint unit not heating. verified complaint. found open element and tco. unit needs element to complete repair. installed tco. called parts warehouse spoke to chris, advised part in stock and he would put it on the ticket. called office spoke to lauren, lauren scheduled job for wed 10/25/23; ordrng 1 279838 (element,heater)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Midlothian, VA 23113

John P.

Job Details: 10/19/2023

CX complaint unit had stopped working and was beeping checked unit and found no stored error codes CX had turned breaker off found adjuster not staying in up position ordering adjusters; ordrng 1 W11551537 (Adjuster) and 1 W11551430 (Adjuster)

We serviced a

WHIRLPOOL DRYER

Model WED94HEXW0

Near Newark, DE 19711

Taylor F.

Job Details: 10/19/2023

Cx complaint is unit making a squeeling noise. Tested inspected and verifed complaint. Installed dryer repair kit from pre id. Tested unit and unit si now working as designed. Job is complete. Cx paid in full by CC.

We serviced a

WHIRLPOOL DRYER

Model WED9550WW1

Near Williamsburg, VA 23188

Orbie

Job Details: 10/19/2023

cx complaint unit not heating. verified complaint. found open element. replaced element. tested unit. working as designed. advised cx to have vents cleaned once a year

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Chantilly, VA 20151

Richard B.

Job Details: 10/19/2023

"CX complant. No light in microwave, Prior diagnosis found unit needs inner door , bushing and bulb. Installed and tested . Working as designed. Job completed. RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Laurel, DE 19956

Michael E.

Job Details: 10/19/2023

CX complaint: RC gasket gaps. Inspected and verified complaint. I heated and reshaped gasket. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Centreville, VA 20120

Demonte S.

Job Details: 10/18/2023

"Inspected the unit. Found that the cx is saying that the Dishwasher is giving an error code. Ran Service Diagnostics on the unit. Error Codes are F9E1 = product isn't Draining. Water was in the bottom of the Tub. Hit cancel, Drain Pump activated. Checked underneath the sink. Found no High loop installed. Installed High loop. Tested the unit again in service Diagnostics. Unit Drained. Checked for error code. No error code messages. Unit is working as Designed. If the cx calls back order Drain Pump = W11412291."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Clifton, VA 20124

Demonte S.

Job Details: 10/18/2023

"Installed all Control Boards, User Interface & L.e.d. Light under Ice Box. Tested the unit. All L.e.d. Lights are illuminating. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.) ; used 1 W10695459 ( LED Light ( DS / Vs)) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chesapeake, VA 23325

Carl A.

Job Details: 10/18/2023

replaced sump and motor to find that ithe sump ahad failed displaying the F10E5 error code reordering part for repairs; ordrng 1 w1141632 (sump and motor)

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DP01

Near Arlington, VA 22203

Christian C.

Job Details: 10/18/2023

Cx complaint of an F2E1 error. Inspected unit console has F2E1 stuck key error. Power cycled unit issue still persists. Quoted cx and they will think about it. Cx paid for service call. If cx calls back order W10887855-console.

We serviced a

JENNAIR REFRIGERATOR

Model JFX2897DRM02

Near Milford, DE 19963

Frederick R.

Job Details: 10/18/2023

"Replaced compressor, 3way valve, solenoid, and RC evap per prior diagnosis. Pressure tested with nitrogen after repair and no leaks. Vac'd down to 30 in for 15 mins. Filled with 5.5oz of R134a/ Final low side pressure for rc was 18 and FC was 4 psi. All fans working. Informed CX 24-36hrs for unit to get to temps. Unit is working properly. Job is complete. Collected $691.38 for labor and cost of solenoid. CX is paid in full. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Suffolk, VA 23435

Zachery R.

Job Details: 10/18/2023

"cx complaint unit temps inconsistant. checked unit, come to find open rc thermistor, also cx had alot of products blocking airflow. advised cx to clear room for airflow. ordering diffuser to complete repair.; ordrng 1 W11645127 (diffuser)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Newark, DE 19713

Taylor F.

Job Details: 10/18/2023

"Cx complaint is unit not spinning the clothes out properly. Tested inspected and verifed complaint. Found the hub, gearcase and suspension to be defective. Quoted cx for repair and cx declined repair. Cx paid SC by CC. Job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Falls Church, VA 22041

Lloyd B.

Job Details: 10/18/2023

"Cx complained the unit did not work. Inspected the unit and found the user interface beeps, but there is no display. Installed new UI and tested and it now works as designed. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Staunton, VA 24401

Danny R.

Job Details: 10/18/2023

installed parts couldnt check unit th house has power issues and unit doesnt have 240 to it at house plug

We serviced a

WHIRLPOOL DRYER

Model MED6230HW0

Near Potomac, MD 20854

Roberto I.

Job Details: 10/18/2023

"Replaced part, unit tested ok. Collected $120"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Lewes, DE 19958

Michael E.

Job Details: 10/18/2023

"CX complaint: not completing cycle. Tested and verified complaint. F7E1 error code. I found the drive belt had failed, splitting and getting wrapped around the cam. I replaced the drive belt, tested unit and it is now working properly. Job is complete; ordrng 1 W11611297 (belt van stock), used 1 W11611297 (BELT van stock) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Gambrills, MD 21054

Israel R.

Job Details: 10/18/2023

cx complaimed unit not makin g ice ..found E2 error code ice maker lost home postition and has exceeded attempts.. cx had icemaker in the house installed that one tested unit again no errorcodes and completed harvest and is filling unit back to normal operation

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Westminster, MD 21157

Bernard M.

Job Details: 10/18/2023

"Replaced valve, ran auto test, after completion of test found the valve no longer leaks into basket"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Upper Marlboro, MD 20772

David J.

Job Details: 10/18/2023

"Customer complaints when doing a heavy load of laundry unit does not drain. Arrive today and inspected unit. Found error code F9E1 for long drain. Cleared error code and ran diagnostic cycle unit completed cycle with no error code remove consul and armed. J2 connector for drain pump and had resistance, but it was bouncing around and not staying at a specific resistance. Ordering harness and drain pump for return visit due to possible broken harness. Bringing drain pump back just in case that way next job it is complete will return when parts arrive.; ordrng 1 W11591637 (Lower harness) and 1 W11399437 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Louisa, VA 23093

Kyle A.

Job Details: 10/18/2023

Topped off unit with refridgerant per service notice. And unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHW00

Near Westminster, MD 21157

Bernard M.

Job Details: 10/18/2023

"Defrosted evap, replaced fan and harness, restored power and fan came providing air throughout both sections. Instructed cx to allow 24hrs of cooling before putting items back in. Unit checks good"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Louisa, VA 23093

Kyle A.

Job Details: 10/18/2023

Cx complaint of unit making a burning smell. Did confirm and found socket and power cord melted. Turned off breaker and informed cx to have electrician come and to purchase new power cord. Change out stripped terminal screw. Informed cx to call if they have any further issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW00

Near Paeonian Springs, VA 20129

Ricky E.

Job Details: 10/18/2023

"installed compressor, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Rockville, MD 20851

Julian H.

Job Details: 10/18/2023

GOT HERE unit cooling installed drip pan kit secured evap to back wall MUST WAIT 24 HRS TO COOL DOWN

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chesapeake, VA 23325

Carl A.

Job Details: 10/18/2023

"cx complaint of unit not cooling ,checkedu nit to find frost on evap cover and evap, took thermsitor reading of 8.12 on FC evap ,then on p8 connector 3.64,aslo read on the p 5 coneector the folowing 3.56 on tan ,and 3.69 on grey called techline spoe with Joe was advise all parts checked good possible board starting to fail but advise no parts at this time, defrosted evap tested works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Washington, DC 20012

Shawn D.

Job Details: 10/18/2023

"opened system and seemd full of r600. replaced the compressor then used coupler and uv drier from v/s then vacumed system down and filled to 68g ad started cooling then after 2 minutes of running unit would shut down only lights would be on. cycled power and same issue. i then touched defrost heater and is hot unit is going through defrost. told cx to give to 20 to 30 minuts then unit will kick back on. unit is good to go; ordrng 1 w10913906 (coupler SD V/S) and 1 w10143759 (uv drier SD V/S), used 1 w10913906 (coupler SD V/S), and 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Annandale, VA 22003

Lloyd B.

Job Details: 10/18/2023

Cx complained of a no cool. Inspected the unit and found frost buildup on the evap and outside cover. Turned the heater on in diagnostifcs but it did not come on due to a brown wire backing out of the heater connection. Melted all the ice and turned the heater on and it will now defrost. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Columbia, MD 21046

Dustin F.

Job Details: 10/18/2023

"CX complaint: unit still not cooling. inspected unit, found 46 in rc26 in FCHollow/thin iceno frost on evap ice in top right cornerContacted WP TL, GAve TL all information, they want me to order evap, nitrogen. Have returning tech to replace evap, do nitrogen test. contacted office spoke to CT, ordering evap, Nitrogen, and r600 for next visit and ordering new compressor and drier IN CASE NEEDED.; ordrng 1 W11598434 (Evap) and 1 W11598434 (Nitrogen) and 1 W11614224 (compressor) and 2 W11504431 (coupler(compressor))s and 2 W11504415 (coupler(compressor))s and 2 W11506621 (coupler(compressor))s and 1 W11506635 (process stub) and 1 W11109499 (drier) and 2 W11504445 (coupler(drier))s and 2 W11504447 (coupler(drier))s and 1 r600 (1r600)"

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LW00

Near Virginia Beach, VA 23452

Branden R.

Job Details: 10/18/2023

came out to replace parts on unit disassembled and replace all parts needed for repair . tested unit and unit is now running as designed .

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Bowie, MD 20720

Leon

Job Details: 10/18/2023

"Client complaint was the agitator just spun confirmed the issue, saying that the agitator teeth was rounded out. Replaced agitator test it unit and everything work as a should"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Parkville, MD 21234

Shane M.

Job Details: 10/18/2023

"cx complaint the unit taking really long to finish a cycle. put unit into ttest mode, no errors stored. passed test cycle. ordering control board for programing issue.; ordrng 1 W11116594 (controll board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS

Near Charlotte Hall, MD 20622

Davonte

Job Details: 10/18/2023

cx complained icemaker stopped making ice. confirmed cx complaint. ran services test 56 for error codes. got error code e2. motor lost postion. cjhecked icemaker to see if any ice was jammed into unit. no ice cubes were in the tray. ran services test 45. unit filled with water. ran service test 58 too see if unit would complete harvest cycle but it didnt. unit will need new icemaker. icemaker is on special order.; ordrng 1 W11658802 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFX2570AEM3

Near Olney, MD 20832

Robert L.

Job Details: 10/18/2023

"cx complaint RC freezing and frost in Fc, found temps 26 RC 12 FC, found ice door gasket not atached to door, gasket was tucked in door bin, reattached gasket, Fc air was entering RC, and warm air entering FC, removed most frost for FC door to close, cx will removed the rest, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EBS00

Near Baltimore, MD 21223

Emmanuel R.

Job Details: 10/18/2023

"Cs unit stopped cooling in the rc, confirmed complaint. I found the door stayed open for a period of time so frost built up around the fan stopping the fan from working. Defrosted fan and kicked on good, heater also turned on. Advised to keep an eye on it. Unit is now working properly."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Winchester, VA 22602

Ezra M.

Job Details: 10/18/2023

"thumping noise coming from seam in drum crossing rollers, dryer sitting on hardwood laminate making sound louder. advised this is a normal sound from unit, slightly amplified by setting."

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Alexandria, VA 22312

Lloyd B.

Job Details: 10/18/2023

Cx complained the 3rd level did not clean. Instaled new retainer and spray arm and tested and it runs as designed. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Triangle, VA 22172

Tanner B.

Job Details: 10/18/2023

"CX Concern the unit leaks from the front / under unit .. pulled kick plate and visually inspected under unit . valve/ water connection looks fine and no sign of water under unit. Ran unit to try and replicate leak .. no sign of unit water when unit is filling, washing and drainning .. Informed cx to run clean cycle w/ distilled white vinegar and keep in mind items blocking the rotation of spray arms . Job complete"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Chesapeake, VA 23321

Zachery R.

Job Details: 10/18/2023

"replaced knob, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS04

Near Fredericksburg, VA 22406

Robert W.

Job Details: 10/18/2023

"CX Complaint is the unit isnt making ice. Inspected unit and foud error E5 on IM ran harvest test and IM tried to harvent didnt complete, Also found the Ice box fan not spinning getting power. Ordering IM and Ice box fan; ordrng 1 W11658802 (IM) and 1 W10846539 (Ice box fan)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Leesburg, VA 20176

Ricky E.

Job Details: 10/18/2023

"customer stated that the units upper door gaskets were coming apart... verified issue, unit will need the ff door gaskets...; ordrng 2 W10830046 (gasket-fip)s"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Newark, DE 19713

Taylor F.

Job Details: 10/18/2023

"Cx complaint is unit not starting a cycle. Tested insepcted and verifed complaint. Replaced all parts per previous diagnosis. Turned unit on and unit is still giving an f6e3 error code. Code is for mis communication between UI and control. Ordering UI and control, rescheudled for 10/24/23.; ordrng 1 W11478526 (console) and 1 W11419171 (control)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Annandale, VA 22003

Jason A.

Job Details: 10/18/2023

CX complaint WASHER noisey & doesnt complete wash cycles. Replaced parts & level unit. Used lube on contact points. Ran test wash. Ran QUICK cycle with a medium sized load. NO LEAKS & noise level normal > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs571cihz05

Near Dover, DE 19904

Frederick R.

Job Details: 10/18/2023

CX complaint is RC no cool. Inspe cted/tested and found diffuser defective. FC was really cold at good temps with ice etc. Checked RC and heard a clacking noise coming from diffuser in test 3. Pulled off and found ice lodged in ooening and it had locked the door in place closed. Cleared ice and tried to put door back into place but door will not open fully. Ordering diffuser. Cannot reschedule due to part availability. Informed CX not to fill fridge with alot of food until we return with part.; ordrng 1 W11236851 (diffuser)

We serviced a

WHIRLPOOL STACKABLE

Model WET4027HW2

Near Dover, DE 19904

Frederick R.

Job Details: 10/18/2023

CX complaint is no hot water. Inspected/tested and could not verify complaint. Unit is working properly. CX must be feeling clothes after they are rinsed with cold water or using quick wash. Verified by maint man. Job is complete

We serviced a

KITCHENAID OVEN

Model KEBC208KSS02

Near Elkridge, MD 21075

Dustin F.

Job Details: 10/18/2023

CX was concerned unit was having issues reaching temp and wanted me to check it out. Used temp probe and tested both upper and lower ovens. both preheated and reached temp and cycled good. used light on meter to show CX. CX is happy and paid svc fee and labor fee.

We serviced a

MAYTAG DISHWASHER

Model MDBH949PAM4

Near Virginia Beach, VA 23464

Carl A.

Job Details: 10/18/2023

"cx complaint of unit not cleaning the dishes,checked unit to find the following error codes F10E1,F6E1,tested ran unit to determind that the devert motor is not moving causeng water to stay in one place break down as follows 1/wpw10780877, sump and motor ,service call break down as follows service call 139.00parts 233.44shipping 15.00Labor 110.00sub total 497.44tax 14.01grand total 511.45cx will call back if moving forwardx with repairs"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near ,

Frederick R.

Job Details: 10/18/2023

CX complaint is no turntable/click noise. Inspected/tested and found cause of clicking noise was wire had come off of upper interlock. Set connector and that issue was resolved. Pulled bottom panel of and found turntable motor to be OL. Ordering new motor. Spoke to CT and part willo be in tomorrow and we rescheduled CX for this Sat 10/21; ordrng 1 W10642989 (motor-turn)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Olney, MD 20832

Robert L.

Job Details: 10/18/2023

"cx complaint noise and lights out, found pump running constant, reset control, found f1e2 (motor control) tried diag, when agitate started control blanked out and start pump, could not reset this time (cycled ower and held start, could not get back into diag, ordering main control, and motor, will use agtuator on return; ordrng 1 W11497303 (motor CBE) and 1 W11399433 (control) and 1 W10913953 (actuator)"

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Colonial Heights, VA 23834

John P.

Job Details: 10/18/2023

Installed control suspension and water valve tested working as designed.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Norfolk, VA 23513

Carl A.

Job Details: 10/18/2023

"cx complaint of unit shaking,checked unit to find the following error codes F7E6,checked unit to find that the suspention to be week as wekk as other issues found on under side of unit,found gear case to be leaking oil from draive shaft onto pulley unit will needed the following parts for repairs 1/w11130362, suspension,1/W10528947,hub,1/W10752187,washplate screw,1/W10902814,washplate,1/W11454734,gearcase,1/W11283592,motor-drve,1/W10721967,drive clutch kit,1/W11239857,drive belt,service call break down as folllows servicec all 139.00parts 561.61shipping 15.00labor 250.00sub total 965.61tax 33.70grand total 999.70 deposit 139.00cx will call back if moving forward with repairs ; ordrng 1 W10752187 (Washplate Screw) and 1 W10902814 (Washplate) and 1 W11454734 (Gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (Drive Belt)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Colonial Heights, VA 23834

John P.

Job Details: 10/18/2023

Installed clips tested working as designed

We serviced a

JENNAIR RANGE

Model JES1750FS1

Near ,

John P.

Job Details: 10/18/2023

Installed UI tested working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manassas, VA 20110

Demonte S.

Job Details: 10/18/2023

Installed the Lower Harness & Capacitor. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Halethorpe, MD 21227

Dustin F.

Job Details: 10/18/2023

"cx: complaint: unit wont come on. inspected unit, confirmed CX complaint. Found white wire, l2 comming into dishwasher had loose connection. confirmed 120v comming from house through l1. Resecured connections and tested unit, unit working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Elkridge, MD 21075

Dustin F.

Job Details: 10/18/2023

"CX complaint slow water dispensingInspected unit, removed filter, was able to restore good water pressure after removing filter, advised cx to replace filter."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near ,

Frederick R.

Job Details: 10/18/2023

CX complaint is dryer shutting down in cycle. Inspected/tested and verified. Replaced control and UI per prior diagnosis. While testing in timed dry after replacement on this date the unit counted down to 17 mins and dryer turned off but continued to count down. According to CX unit will start back up after 15-20mins on its own. Spoke to Adrian at WPTL. Explained what was going on and he wants the motor replaced stating this is most likely bad contacts on the motor. ALso ordering repair kit and belt. All parts in stock. Rescheduled CX for tues. 10/24/23. AM appt preferred(first stop if possible); ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel) and 1 4392067 (dryer repair kit) and 1 661570V (belt)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Upper Marlboro, MD 20772

David J.

Job Details: 10/18/2023

Customer complaint dryer was throwing error code when starting after previous text visit he had found this unit need a new control and UI arrived today and disconnected power removed consul and replace the UI in control reassembled unit and plug power up. Tested unit unit completed Cycle and cool down. Unit is now working as designed job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Midlothian, VA 23114

John P.

Job Details: 10/18/2023

Installed wash motor and heater tested working as designed

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