Service History 12 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Fairfax, VA 22030

Tanner B.

Job Details: 12/01/2023

Replaced lid and drawer . tightened agitator bolt.. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Staunton, VA 24401

Danny R.

Job Details: 12/01/2023

the baffle is sticking and making noise will need baffle; ordrng 1 W11236851 (baffle)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Bristow, VA 20136

Richard B.

Job Details: 12/01/2023

"CX complant. Washer dosent wash, Inspected unit and found lid lock fault. 5.2 and 5.3 .when testing lid fails to lock. ordering lid lock . CX paid in full. RB; ordrng 1 W11307244 (lid lock 131.75)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Leesburg, VA 20176

Ricky E.

Job Details: 12/01/2023

"customer stated that the unit wasnt washing. verified issue and fnd loose water valve connection. secured connection, unit cks ok.."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Staunton, VA 24401

Danny R.

Job Details: 12/01/2023

found boot had issues wasnt draining and leaking from slipping reseated boot and cleared and cleaned it now doesnt leak . if called back send boot / bellow for unit

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 12/01/2023

Customers complaint is unit makes a loud noise. Found units blower wheel is hitting the housing after the unit heats up NTO motor and blower.; ordrng 1 W11364931 (motor) and 1 WP697772 (blower)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Yorktown, VA 23693

Lucas R.

Job Details: 12/01/2023

"cx complaint unit leaking from front, checked unit found trim gasket buckled not allowing door to seal at top left corner, reseated gasket, tested for 15 min, normal cycle, no leaks, no water in pan, no codes since last appt. unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Pawleys Island, SC 29585

Paul F.

Job Details: 12/01/2023

Installed main control and the unit still is not working and not lighting up. NTO UI panel.; ordrng 1 W11113731 (control panel)

We serviced a

KITCHENAID RANGE

Model KODE900HSS00

Near Woodbridge, VA 22192

Tanner B.

Job Details: 12/01/2023

"Replaced ui , tested both ovens.. both reached 350 in under 15mins .. Unit now heating correctly. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 12/01/2023

Customer complaint is not heating at all. Found loose connection on the themral fuse on the back wall. Reinstalled all check ok.

We serviced a

WHIRLPOOL OVEN

Model WCG55US6HS05

Near Crozet, VA 22932

Kyle A.

Job Details: 12/01/2023

Cx complaint of burners being to high. Adjusted valves and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 12/01/2023

CUstomers complaint is ice and water underneath the bottom drawer. Found when water is deispensed through the door the more water there is. NTO parts.; ordrng 1 W11451366 (filter housing) and 1 W11567408 (valve)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Mason Neck, VA 22079

Lloyd B.

Job Details: 12/01/2023

"Cx complained the unit shaking badly. Installed new gearcase, washplate and clutch and tested and it passed each test in diagnostics. Job complete"

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Pawleys Island, SC 29585

Paul F.

Job Details: 12/01/2023

Installed new part. All check ok.

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near York, PA 17408

Fred G.

Job Details: 12/01/2023

cx complaint left front grate is warpped. I found left front grate is warpped. I found pans dont sit level and boiling water could splash over and injure cx. once part is approved please ship part to cx. part can be replace per cx. no need to send tech out.; ordrng 1 W11380124 (grate)

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 12/01/2023

There is just a hole in the ceiling. The part that the vent attatches to has fallen out of the ceiling. This is not something we can fix. Picture is in SD.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Ephrata, PA 17522

Justin L.

Job Details: 12/01/2023

Cx unable to find receipt. Cx will locate receipt and reach out to set up return please return with control (W11342846) as a mandatory pre-id; ordrng 1 W11342846 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 12/01/2023

Customer complaint is noisey unit. Found evap fan motor is making a strange rattling noise. Its very inconsistant. NTO part.; ordrng 1 W11559968 (fan motor)

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Tappahannock, VA 22560

Thomas B.

Job Details: 12/01/2023

Cx complaint unit is not working properly inspected unit Removed and Replaced the tube manifold tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Surfside Beach, SC 29575

Paul F.

Job Details: 12/01/2023

Customers complaint is loud noise. Found the water valve was making noise. Replaced with part from truck stock. All check ok.; used 1 W11210459 (water valve VS/PF) from stock

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Leonardtown, MD 20650

David J.

Job Details: 12/01/2023

Customer complaints. Unit door will not close to activate door switch after previous text visit he had found the unit needed new door hinges. Arrived today and verified complaint. Remove door and installed new door after hinges were installed. Tested unit door now closes all the way and activates door switch. Unit is working as intended. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8240YW0

Near Dover, PA 17315

Fred G.

Job Details: 12/01/2023

"cx complaint unit wotn drain. inspected unit and entered daig and found f32, f70. cleared codes and manually ran drain pump. I found pump came on but water did not come out. removed back cover and removed drain hose and found propeller on pump has failed. unit needs drain pump to correct issue. scheduled cx for 12/5/23; ordrng 1 WPW10409079 (drain pump)"

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Newark, DE 19702

Frederick R.

Job Details: 12/01/2023

"CX complaint is safety call. Inspected/tested and found bake and broil ignite as designed but cooktop doesnt. None of the ignitors click but gas valves open and can be lit with lighter. Unit needs a range spark module, and ordering harness just in case. No MS plate in broiler. Reported findings to WP Safety and Spoke to Sheena. Sent pics via email for them to authenticate. Spoke to HM and she said it is ok to order parts because unit is under warranty. Cannot reschedule at this time; ordrng 1 W11590249 (spark module) and 1 WPW10548355 (harns-wire) and 1 W11628776 (main harness)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Leonardtown, MD 20650

David J.

Job Details: 12/01/2023

"Customer complaint unit had water leaking from bottom of unit after previous text visit he had found the unit needed a tub seal arrived today and was let in by Neighbor replaced tub, seal and reinstalled kick panel. Above his neighbors, phone number unit is now working properly job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Newark, DE 19702

Frederick R.

Job Details: 12/01/2023

CX complaint is unit not dispensing ice. Inspect/tested and verified. Found bin freezing up in the inside back where the plast meets the auger coupler. Upon further inspection I found the clip on the IM housing left side broken off and the tab on inside of bin for the right side broken off. There is no way for the bin to lock in and over time it pushes out allowing warm air into ice bin. Liner is not a serviceable part. Explained findingd to CX. Charged $139 SC fee which was paid by CC. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Round Hill, VA 20141

Ken M.

Job Details: 12/01/2023

"Customer complaint is that the fresh food evaporator is frozen over. Visual inspection confirmed issue. Per service pointer, unit needs a new evaporator thermistor and drain pan. Bill labor.; ordrng 1 W11087438 (motor-evap) and 1 W11457241 (drain pan)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Port Tobacco, MD 20677

Shawn D.

Job Details: 12/01/2023

"cx complaint unit is not starting and wants the door flipped. inspected unit and confimred not starting. i found the switch lever failed and came off unit needs a new door switch. flipped door then replaced switch and tested and unti starts spins and heats now. unit is good to go; ordrng 1 WPW10569603 (doorswitch SD V/S), used 1 WPW10569603 (door switch SD V/S) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Virginia Beach, VA 23462

Carl A.

Job Details: 12/01/2023

"cx complaint of constation builing up on consule ,checked unit and tested found no error codes at ths time advise cx that is normale for a litle consation to form on consule also found connector on bottom of unit not fully seated caseing unit not to drain all the time reseated connector on drain pump tested unit works as designed"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Leonardtown, MD 20650

David J.

Job Details: 12/01/2023

Customer complaint unit stopped heating arrived today and verified complaint found proper voltage at wall at 242 V AC remove front panel and inspected heating element red line at heating element. Replaced heating element and reassembled unit tested unit is now heating drying and tumbling properly unit unit is now working as intended. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Middle River, MD 21220

Dustin F.

Job Details: 12/01/2023

"Upon arrival, Found Bubbling in new consoles screen. need to reorder. Bubbling can cause the same issues CX is having currently.; ordrng 1 W11600370 (UI (Reorder))"

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near Lanham, MD 20706

Israel R.

Job Details: 12/01/2023

cx complained unit has damp cloths at the end of cycle.and buzzin noise from the motor. inspected unit found loose screw on floor of the dryer put everything back together and buzzing sound was still there...ordering new motor; ordrng 1 279827 (motor dryer)

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AMS0

Near Woodbridge, VA 22192

Lloyd B.

Job Details: 12/01/2023

"Cx complained the unit did not wash. Installed new sump and tested and it now fills, washes and drains. No leaks. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model KRMF706EBS01

Near Alexandria, VA 22314

Davonte

Job Details: 12/01/2023

cx complained icemaker wouldnt turn off. showed cx how to turn icemaker on and off. unit is working as should. no error codes.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MB0

Near Dagsboro, DE 19939

Michael E.

Job Details: 12/01/2023

CX complaint: door wont stay on and cooktop flames too high. I adjusted the cooktop flames. With the door i found that the problem is from the hinge receivers on the oven. Ordering hinge receivers. Cannot reschedule due to only few left on system.; ordrng 2 W11161898 (hinge-recv)s

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Silver Spring, MD 20905

Alexander D.

Job Details: 12/01/2023

"cx complaint unit making humming noise. inspected unit and verified complaint. found noise coming from blower. took blower housing off and didnt see anything caught in it besides some lint caked up under wheel and a golf tee in the housing. blower wheel isnt cracked or rubbing. ran unit with blower housing removed and with unit put back together, noise didnt come back. unit is now working properly"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Vienna, VA 22181

Demonte S.

Job Details: 12/01/2023

Inspected the unit. Found that the cx is saying that the Dryer Drum isn't spinning. Tried to turn the Drum by hand. Drum will not spin. Motor is locked up. Installed new Motor & Fan Blade. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Severna Park, MD 21146

Eric W.

Job Details: 12/01/2023

cx complant of unit no pumping waater inspected unit found control geting 120 v but no power out of control and motor reading ol need new sump and control; ordrng 1 W11613479 (sump) and 1 W11637581 (control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Midlothian, VA 23112

Joseph D.

Job Details: 12/01/2023

Confirmed customer complaint of unit vibrating took unit apart and found loose washer inside unit from installation removed washer and unit now working properly

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Midlothian, VA 23114

Joseph D.

Job Details: 12/01/2023

Replaced actuator and cam gear in unit now working properly no other issues detected

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Powhatan, VA 23139

Joseph D.

Job Details: 12/01/2023

Replace sump and drain pump and unit working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Woodbridge, VA 22192

Tanner B.

Job Details: 12/01/2023

"Replaced IM, tested unit. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Gettysburg, PA 17325

Sal R.

Job Details: 12/01/2023

"Per the previouse tech, I was able to access and replace the lid lock. I then tested the unit and unit test good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chantilly, VA 20151

Richard B.

Job Details: 12/01/2023

"CX complant , Noise from machine. Prior diagnosis found unit neeeds hinges and bottom door sweep. Installed both and tested unit.No leaks Not leaking and door dosent fall. Job completed, RB m"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Baltimore, MD 21218

Shane M.

Job Details: 12/01/2023

cx complaint the right shelfbin is cracked. this causing the shelf from sliding properly. ordering right crisper bin; ordrng 1 WP67002659 (crisper bin)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Chantilly, VA 20151

Richard B.

Job Details: 12/01/2023

"CX complant Dishwasher dosent wash. Inspected unit and found wash motor error and heat error codes , Unit did not wash . , Ordering control and sump assembly. Not in stock. Further work needed. RB; ordrng 1 W11613479 (was motor) and 1 W11637581 (control)"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Fairfax, VA 22031

Demonte S.

Job Details: 12/01/2023

Inspected the unit. Found that the cx is saying that the Oven isn't Heating properly. ( Cx is using old school oven thermometer that you sit on Rack. ) Checked the Heater Element. Bake Heater Element is Good. Started a Bake Cycle. Used meter to check the Temperatures. Avg Temperature is reading 353.6 degrees. Checked Door Seal. Door Seal is good. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Hampstead, MD 21074

Bernard M.

Job Details: 12/01/2023

"Cx complaint unit doesn't complete cycles. Entered diag and found error codes F8E6 water hazard and F9E1 drain fault. Inspected underneath and found drain pump wire disconnected from connector and the housing is fragmented. The wire is unable to be reconnected into connector. Ordering parts, set return for 12/8, office will contact cx with time frame; ordrng 1 W11399437 (drain pump) and 1 W11513255 (inlet valve) and 1 W11643701 (harness)"

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ03

Near Centreville, VA 20121

Richard B.

Job Details: 12/01/2023

"CX complant. Fridge is warm. Inspected unit and ound evap fans running. Compressor was not running. Found start device is buzzing loudly and compressor fails to start. Compressor is in the failure serial number range and is locked up. Ordering compressor , lock rings , access stem tube and UV dryer. All in stock , Further work needed. Sceduled with office, RB; ordrng 1 W11574734 (compressor) and 1 W11504431 (tube) and 1 W11504415 (tube) and 1 W11506621 (tube) and 1 W11506635 (tube) and 1 WPW10143759 (dryer) and 1 lockring (lock ring)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near New Market, MD 21774

Ricardo S.

Job Details: 12/01/2023

"Replaced parts, unti cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FVGXWS01

Near La Plata, MD 20646

Shawn D.

Job Details: 12/01/2023

"cx complaint unt will stop cooling and said will trip his gfci breaker in kitchen. so moved to another plug and seems like it will work then sometimes unit wont be cooling. inspected unit and is on and cooling good at this time some ice build up on evap panel evap is not frozen over. pulled unit out and checked compressor is warm and is pulling 1.2amps seems ok. unit might be having a compressor issue or the start and run relay for the compressor is going bad. i grabbed start and run relay from v/s and installaed them plugged unit back into normal outlet and started right up and began coolinng with no issue. UNIT MIGHT NOT BE FIXED BUT GOOD CHANCE THIS COULD FIX ISSUE. i told cx to keep an eye on fridge over the weekend and to call us back monday if still messing up. unit is good to go; ordrng 1 WPW10189190 (start relay SD V/S) and 1 WPW10662129 (run relay SD V/S), used 1 WPW10189190 (start relay SD V/S), and 1 WPW10662129 (run relay SD V/S) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Washington, DC 20002

Samuel R.

Job Details: 12/01/2023

cx complaint unit is displaying f8e4.found unit to have to much suds.advised cx to run a clean cycle to get rid of suds.no leaks from rinse aid.everything else checks out good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Bowie, MD 20720

Israel R.

Job Details: 12/01/2023

Customer complaint unit spray armfell off and melted on the heater. The lock on the arm looke like the wron off and the arm came off. The unit will need new arm.; ordrng 1 WPW10491331 (spray arm lower)

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Round Hill, VA 20141

Ken M.

Job Details: 12/01/2023

Customer complaint is that the unit is leaking. Unit tested and found that the unit is leaking from the valve. Unit needs a new valve.; ordrng 1 W10897719 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Potomac, MD 20854

Roberto I.

Job Details: 12/01/2023

"Cx complaint no ice. Found just few ice cubes in the bin. Test 56 noerrors, test 57 harvesting completed. Temp in the Fc 1F. Evap fan working ok, icebox fan running. Test 58 showed temp warmer that harvest temp. Water fill ok. Ordering icemaker W11658802 an icebox fan W10846539; ordrng 1 W10846539 (icebox fan) and 1 W11658802 (icemaker)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Alexandria, VA 22314

Davonte

Job Details: 12/01/2023

"cx complained unit was smelling like gas when baking confirmed cx complaint. replaced orifices, regulator. after replacing those parts used the gas detector to check for gas leaks , didnt have any. cx also complained that simmer flame was to high. trued adjusting flame at the valve but didnt work. ordering new manifold; ordrng 1 W11679667 (manifold)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Manassas Park, VA 20111

Richard B.

Job Details: 12/01/2023

"cx complant. Washer leaks. Prior diagnosus found unit needs water valve assembly. Installed valve assembly and tested unit for function and checked for leaks, N leaks and working as designed. Job completed. RB"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Sterling, VA 20164

Jason A.

Job Details: 12/01/2023

CX complaint DRYER noise. Replaced motor / housing / blower wheel & screws. Test dryer heats & good airflow > JJ

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Sterling, VA 20165

Jason A.

Job Details: 12/01/2023

CX complaint DW stops after starting cycle. Display goes blank & stops. Found F8E4 error can hear drain motor pulse. Cleared blockage & ran test wash. Start PROWASH & unit is running after 5 minutes. NO LEAKS > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Reston, VA 20190

Christian C.

Job Details: 12/01/2023

Cx complaint of ice on bottom of FC section and temp concerns. Inspected unit found bottom of FC section has a block of ice. Defrosted ice and found drain is clogged. Cleared duck bill. Tested unit is pulling .86 amps while compressor is running. Called JJ. Advised readings are too low.; ordrng 1 W10836706 (evap) and 1 WPW10507886 (compressor) and 1 W10843121 (drier) and 1 W11506635 (coupler)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Burke, VA 22015

Demonte S.

Job Details: 12/01/2023

Inspected the unit. Found that the cx is saying that the Dryer isn't Heating. I then checked the power to the unit. L1 to N = 121.3 Volts. L2 to N = 122.6 volts. L1 to L2 = 211.6 volts. I then checked the Heater Element. I'm getting 9.9 Ohms. Tco is reading 0.0 Ohms. Installed new Tco & Heater Thermostat. Tested the unit. No Heat. Checked voltage on the Control Board. Found that the K2 relay is only send 21.4 volts. Unit will need the Control Board. ; ordrng 1 W11618917 (CNTRL-ELEC)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near McLean, VA 22102

Christian C.

Job Details: 12/01/2023

Installed control. Programmed control. Set temps to recommended settings.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Aberdeen, MD 21001

Neil H.

Job Details: 12/01/2023

install knob dryer tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Purcellville, VA 20132

Ken M.

Job Details: 12/01/2023

"Customer complaint is that the ice maker is still not making ice and the door open indicator is not turning off. Found that the right side door is not making properly contact with the door switch. Hinge loosened to pull the door tighter to the right side side. Hinge resecured and the door is now contacting the door switch properly. Ice maker tested and cycled properly, but did not fill. Ran the fill tube heater test for a few minutes and then reran the fill test. Ice maker filled properly. Ice box fan is working properly. Customer to monitor for any further issues with the ice maker, but likely that the fill tube froze due to the door switch preventing the ice maker from running. The right side door gasket is torn, ordering gasket. Findings documented online with Whirlpool.; ordrng 1 W11544658 (gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Bowie, MD 20721

Shane B.

Job Details: 12/01/2023

cx complaint is the ice and water dispensors not workinng. cx said it works sometimes and not other times. i tested both several times and they worked every time. cubes look good. water flow looks good. cx was concerned about the red ligh to display. i explained it is reminding her to change the filter. showed cx how to change filter and which one to buy. cx now understands. checked temp and found FC was very cold. cx had temp turned to colder setting. explained where the settings should be set unit is now working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Hampstead, MD 21074

Bernard M.

Job Details: 12/01/2023

"Cx complaint unit makes noise while spinning. Entered diag and found no error codes. Ran test cycle and unit made loud jet engine like noises. Inspected underneath and found oil leaking from gear case. Oil is leaking onto all parts. Ordering parts with 2 call count, once available, contact cx to reschedule; ordrng 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 WPW10006384 (belt) and 1 W11481722 (actuator)"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Crozet, VA 22932

Kyle A.

Job Details: 12/01/2023

Replaced motor but will need to return to replace freyed belt.; ordrng 1 661570V (Belt)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near North Potomac, MD 20878

Julian H.

Job Details: 12/01/2023

CX complaint about door falling hard found insulation caughton lh side spring causing spring to pop out from bracket causing door to fall hard spring back in place door closing fine now also found that door is not closing properly leveled unit & working

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Churchville, MD 21028

Neil H.

Job Details: 12/01/2023

cx complaint lower part of the gasket on rc is sticking out but the liner of the door is loose and gasket crooked ordering new rc door.; ordrng 1 LW10856289 (DORFIP)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS05

Near Woodbridge, VA 22193

Tanner B.

Job Details: 12/01/2023

"Found leds out on rh wall of rc , and not dispensing water / not making ice .. found cold air getting too water reservior.. unit needs fan scroll, reservior , perma gum and water line connector for reservior if its seized from being frozen ..; ordrng 2 W10876365 (led)s and 1 W11204869 (reservoir) and 1 W11608966 (fan scroll / evap cover) and 2 WPW10271543 (connector)s and 1 212643 (perma gum)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Manassas, VA 20110

Richard B.

Job Details: 12/01/2023

"CX complant. Freezing in fresh food area. Prior diagnosis found unit needs thermister sensor and control. Installed both and cycled power .Set vent in freezer to minimum.. Unit working as designed. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Crozet, VA 22932

Eric F.

Job Details: 12/01/2023

Confirmed cx complaint unit leaking. Found evidence of water running down around gearcase from tub seal. Ordering gearcase/tub seal.; ordrng 1 W11449840 (gearcase)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlottesville, VA 22901

Eric F.

Job Details: 12/01/2023

"Could not replicate cx issue, likely experiencing load balance problems, Advised cx on load balance procedures and requested that she take a photograph of the load if issue reoccurs and call us back."

We serviced a

WHIRLPOOL OVEN

Model KSGB900ESS4

Near Timonium, MD 21093

Emmanuel R.

Job Details: 12/01/2023

"Upon arrival customer stated after previous tech left the unit started working, I preheated unit to 350 and it cycled ok and 450 ok too. No error codes, I asked customer how he would like to proceed and he said the unit is working fine so dont leave it alone and not replaced any parts. Unit is now working ok."

We serviced a

JENNAIR MICROWAVE

Model JMDFS24JL00

Near Rockville, MD 20850

Julian H.

Job Details: 12/01/2023

replaced control panel & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 11/30/2023

"Pressure from dispenser slow w/ filter , pressure is great w/o filter .. replaced filter housing, still acting the same . informed cx they need new filter"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Oak Hill, VA 20171

Richard B.

Job Details: 11/30/2023

CX complant. Fridge dripping. Prior dianosis found unit needs seperator. Installed seperator and checked door for fully closing. Fridge is working as designed . Job comppleted. RB

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL02

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 11/30/2023

"CX Concern the unit giving f3e0 and f6e1when using lower oven .. pulled acu cover and tested temp sensor , 1100ohms .. unit needs control. ordering control and temp sensor ..; ordrng 1 W11448962 (control) and 1 w11598120 (temp sensor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWS07

Near Front Royal, VA 22630

Daniel J.

Job Details: 11/30/2023

fridge frosting over customer stated she uses hair dryer to removed build up on evap near coils removed evap ran test one heater on no excessive frost at the time of trip more so near top of coils and little on the sides steamed drain and coild damper opening and closing fridge section currently cooling defrost heater working test 2 even frost pattern defrost possible short cycling reordering harness; ordrng 1 wpw10290745 (harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Marietta, PA 17547

Sal R.

Job Details: 11/30/2023

I was able to access and replace diffuser / damper motor. Ifound that the new diffuser opened and closed with out issues. Unit test good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Edgewater, MD 21037

Shawn D.

Job Details: 11/30/2023

arrived found unti is still cooling good freezer side has always made ice and never had temp issue. cx said when noise happens she opens fridge side since it sounds like its coming from there and temps go up but i think temps go up due to door being open. temp is at 35 in fridge. i listen to cx video and noise sounds like vibrating noise. i pulled unit out and replaced inverter on compressor looked like it was cracked then found 3 s.s. lines touching metal deff causong some noise snapped pics. adjusted lines and and tested is test 5 ramped compressor full speed and sounds good. told cx to keep an eye on unit and to call us back if noise comes back. unit is good to go

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near York, PA 17406

Sal R.

Job Details: 11/30/2023

CX complaint was that the unit was making a loud noise during the agitation and spin cycle. I found a stored F7E6 error code. I cleared the code and spun the basket by hand and found a noise caused by the drive cam. I tilted the unit back and inspected under the unit . I found that drive cam nut completly off. I was able to inspect the splutch and foun d no issues. I used a impact gun and resecured the drive cam nut. I then tested unit and unit test good. I collected$139.00 via credit card for serice charges. Unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Severn, MD 21144

Emmanuel R.

Job Details: 11/30/2023

"Cs fridge door switch broken, confirmed complaint, I found the door switch is broken, Replaced door switch, unit is now working properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Newark, DE 19702

Taylor F.

Job Details: 11/30/2023

Cx complaint is unit not starting. Found an obstruction stopping the door from closing all the way on the bottom. Remvoed obstruction and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC3

Near Fort Loudon, PA 17224

Andrew S.

Job Details: 11/30/2023

Cx complaint is that the unit is not draining properly and is giving an SD and F9E1 error code. Upon arrival I found that the drain pump is activating but barely moving any water. I was able to access the drain pump and remove the catch tray and found that it had debris in it blocking the flow of the water. I was able to clear the catch. i then tested the unit and found that it is now draining as intended. Job complete

We serviced a

MAYTAG WASHER

Model WFW8620HC3

Near Manchester, PA 17345

Sal R.

Job Details: 11/30/2023

"CX complaint is that the unit is not filling and displaying a LF error code. I was able to enter diag and fou d a stored F8E1. I cleared the code and ran a auto test. I found both valve to just hum . the hot side opened but is grinding . I also found that CX has lost several componentsto the dispenser housing. Due to the cost of individualcomponent cost, CX would like to replace the dispenser housing. I quoted CX for the cost of repair. I collected $139.00 for service charges. CX is calling WP to discuss other opptions. CX will call office if repair is wanted."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Hagerstown, MD 21740

Ken M.

Job Details: 11/30/2023

"Customer complaint is that the unit is turning the oven light on by itself and is not heating properly. Checked for stored error codes and found F6E4. Based on error code and light issue, unit needs a new control. Contacted Whirlpool Safety with findings.; ordrng 1 W11594187 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Stevensburg, VA 22741

Tanner B.

Job Details: 11/30/2023

"Replaced Icemaker , tested unit .. Icemaker cycled and filled properly .. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Severn, MD 21144

Israel R.

Job Details: 11/30/2023

Customer complaint unit hinge came out again. I inspected the unit and found the hinge spring popped out again. I pulled unit out and replaced both hinges right and left. Tested unit is back to normal operations.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near York, PA 17408

Sal R.

Job Details: 11/30/2023

"CX complai t is that the unti made several batches f ice and has stoped again. I found a E5 errro code in test 56 . I took a temp reading of the FC and found 0 degree temps when taken with a thermalcoupler. I ran test 57 and found no harvest. I also ran 36 and found intermitant fan motor movement. I am ordering 1 icemaker (W11658802) and 1 icebox fan motor (W10846539). Once the parts are avalibel, please have someone formt eh offic ecall to set a return date.; ordrng 1 W11658802 (icemaker) and 1 W10846539 (icebox fan motor)"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Georgetown, DE 19947

Michael E.

Job Details: 11/30/2023

Upon arrival i found the ACU is sending 12vdc to UI but not 5vdc. Replaced ACU and door latch. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Lancaster, PA 17602

Justin L.

Job Details: 11/30/2023

"Cx complaint unit not finishing cycles. Was able to access unit and found F7E7 motor cant reach target rpm and F9E9 wrong voltage. Found 122.4VAc incoming into control. Ran diagnostic and found it filled and drained, agitated, locked and spun but when spinning would ramp up then slow then ramp and slow and verified voltage at outlet never changed. Checked under unit and found excessive wear on belt and splutch and found absorbers failed. Ordering parts needed for repair and once approved and in office will need to set return; ordrng 1 W11543998 (control) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11395618 (capacitor) and 1 W10913953 (actuator) and 4 W11197416 (absorber)s"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Washington, DC 20010

Samuel R.

Job Details: 11/30/2023

further inspection noise is coming from blower wheel.due to a defective warped blower wheel.unit will need a new blower wheel.wp697772 100 stock.; ordrng 1 wp697772 (blower wheel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near New Providence, PA 17560

Justin L.

Job Details: 11/30/2023

"Cx complaint no lights in unit. Was able to access unit and verify concern. Found that the rc door switch failed. Was able to replace with van stock and test unit now operates as designed no further work needed; ordrng 1 W11123941 (door switch (JL VS)), used 1 W11123941 (door switch (JL VS)) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED99HEDW0

Near Washington, DC 20008

Samuel R.

Job Details: 11/30/2023

cx complaint unit would only show 18mins delicate.inspected unit and could comfirm.got error code f6e1 harness checked out good.reset power and to unit and tested unit and uni tnow registers correct times.unit is heating and working as it should.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Willow Street, PA 17584

Justin L.

Job Details: 11/30/2023

Cx complaint front left burner not working. Was able to access unit and verify complaint. Found internal failure of infinite switch. Replaced with pre-id and tested unit now operates as designed no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KUDS01DLSS6

Near Washington, DC 20016

Samuel R.

Job Details: 11/30/2023

cx complaint unit is filling while even off.inspected unit and could confirm cx complaint.found wsater valve to be stuck in open postion causing unit to fill non stop and cause unit to overfill leak.turned water off and unit will need a new inlet valve.cx owes 110 for labor WP8531669; ordrng 1 WP8531669 (inlet valve)

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ0

Near Virginia Beach, VA 23454

Carl A.

Job Details: 11/30/2023

had to order addational parts as drive block and spanner nut both cracked and need for repairs; ordrng 1 WP21366 (Spanner Nut) and 1 WP389140 (Drive Block)

We serviced a

WHIRLPOOL DRYER

Model WEG745H0LZ1

Near Lothian, MD 20711

Shane B.

Job Details: 11/30/2023

"cx complaint is the oven not heating properly. cx said it says it beeps that its at set temp when her thermometer shows that its not. after running for a while oven temp dropped form 350 to 100. cx had pictures of thermometer readings. i found no saved codes. temp prob shows 75 at room temp which is a couple degrees warmer than the room. ran a bake cycle at 350. average temp was 340. the more times the element cycled on/off the longer it took to ignite each time. ordering control, reg, ignitor and temp prob. schedule when all parts are available.; ordrng 1 W10861656 (regulator) and 1 WPW10324262 (igntr-oven) and 1 W11564648 (control board) and 1 W10833885 (sensor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Gainesville, VA 20155

Daniel J.

Job Details: 11/30/2023

entered diag test one and two 36 f in fridge section -4f in freezer section ice box fan moving cold air into icemaker test 120 passed test 98 water to dispenser 97 water into mold cooling correctly in both compartments left old icemaker onsite with customer

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Bryantown, MD 20617

David J.

Job Details: 11/30/2023

F7e1 tachometer issue x2Customer complaint when trying to wash clothes during agitation or spin cycle unit did nothing and displayed a code above. Arrived today and verified complaint found F7E1 twice in error codes. Cleared error codes and ran diagnostic cycle during cycle when unit got to agitation and spin capacitor just hummedstopped test. Cycle powered off unit and disconnected power. Went under unit and found capacitor defective and leaking. Replaced part and reassembled unit tested unit is now working as intended. No error codes recalibrated unit job complete customer paid in full.

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