We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Glen Burnie, MD 21060
Alexander D.
Job Details: 09/13/2023
"cx complaint unit not cooling properly. inspected unit and verified complaint. evap overfrosted. found brown wire to heater backed out of connector. plugged wire back in and taped it together so unit will work while waiting on part. also found defrost thermistor only reading 10k ohms while encased in frost. replaced defrost thermistor, cleared all frost with steamer. ordering heater. call cx to schedule return visit once we have eta on part; ordrng 1 W11650660 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Odenton, MD 21113
Israel R.
Job Details: 09/13/2023
Customer complaint unit is not making ice. Inspected unit and ran test 56. Found error code E2 ice maker lost home position. Ran test 57 and the ice maker never moved. Ice maker is jammed and not moving. Unit will need new ice maker. Collected on check for part and service owes 110.; ordrng 1 W11658802 (Ice maker 152.16)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Littlestown, PA 17340
Bernard M.
Job Details: 09/13/2023
"CX complaint the washer top wasn't secure after valve repair. Found the top was secured to the side clips causing top to lift when in use. Raised top and slid in clips, secured and the top no longer lifts. Unit checks good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Indian Head, MD 20640
Shane B.
Job Details: 09/13/2023
cx complaitn is the unit not filling/not washing. found F6E4. cleared code and ran service cycle. unit tried to run wash motor with no water in it. i found supply is turned on. removed toe panel and found harness was not plugged into the inlet valve. i plugged it back in and tried to pull it loose. it stayed plugged in. connection is secure. ran service cycle again. this time unit filled and wash motor ran with no issues. unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ5
Near Conway, SC
Jason T.
Job Details: 09/13/2023
"Cx complaint, cooktop not operating, clicks when trying to light. Tested all circuits, found loose ground harness, repaired the harness and verified 120 vac at the ignitor. Tested all cooktop functions for proper operation...working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KUDI02FRSS0
Near Fredericksburg, VA 22408
Thomas B.
Job Details: 09/13/2023
Cx complaint unit is leaking water inspected unit found water leaking from the dispenser seal removed completely couldn't see any damages to the seal or of any kind retightened the dispenser back down tightly and retested for 15 mins couldn't duplicate any other leaks after reinstall tested and verified unit for proper use unit now functions Normally. No Damages To Floor linoleum or cabinets. cx already had water cleaned up upon arrival.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS1
Near Bethesda, MD 20816
Sherwood
Job Details: 09/13/2023
cx complaint door msg door not closeed. arrived and confirm issue found door is closed but not activating switches. gave cx quote. last repair was lest than a yr ago so im not charging for part. installed new interlock kit unit is now working correctly. charged for service call & labor. repair complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 09/13/2023
Installed new capacitor. All check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near Adelphi, MD 20783
Leon
Job Details: 09/13/2023
CX complaint was unit IM didnt work confirmed issue checked the power coming at the board on pin j12 p1 and p2 and got 0 volts cx would need new control; ordrng 1 W11690305 (main PCB)
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW3
Near Suffolk, VA 23434
Austin D.
Job Details: 09/13/2023
came out to resovle the issue. disassembled the unit as needed. repalced all parts and put the unit back together. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 09/13/2023
Customer complaint is doors are uneven. Found feet needed to be adjusted. All check ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Annapolis, MD 21409
Dustin F.
Job Details: 09/13/2023
"Replaced PArts Ordered, still couldnt get unit to run. keeps throwing F6E3 and F7E4. contacted MR. went over resistances, readings, and test cycles. Ordering control,stator,clutch,slider,harnass,screws.; ordrng 1 W11419171 (control) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11568984 (Harnass) and 2 WPW10238319 (screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM10
Near Suffolk, VA 23434
Austin D.
Job Details: 09/13/2023
came out to resovle the issue. disassembled the unit as needed. repalced all parts and put the unit back together. unit is running as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Conway, SC 29526
Jason T.
Job Details: 09/13/2023
"Cx complaint, loud noises during the cycles, found gear case dropped, oil leaked out...unit needs gearcase, slider and screw. Repair estimate total $590.87 Cx declined the repair, charging for the service call only : $120.00 (PAID IN FULL w/ check) Advised cx repair estimate is valid for 30 days, cx agreed, contacting Maytag for a parts-labor authorization.; ordrng 1 W11449841 (GEAR CASE) and 1 W10734521 (slider) and 1 W10752187 (screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Westminster, MD 21158
Brian R.
Job Details: 09/13/2023
cx complaint is freezer door opens some and stays. fridge door opens some and swings all the way open and fast. checked over unit. found unit not level and leaning way forward. leveled unit and tilded back a bit and now door swings open and closed perfect and when opened it stays at point you stop if and it does not fling open. unit checks. job complete.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Suffolk, VA 23434
Austin D.
Job Details: 09/13/2023
came out to resovle the issue. disassembled the unit as needed. repalced all parts and put the unit back together. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Myrtle Beach, SC
Jason T.
Job Details: 09/13/2023
"Installed defrost heater, verified all unit functions for proper operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB03
Near Frederick, MD 21704
Ricardo S.
Job Details: 09/13/2023
"Replaced parts, reset power, ice mkaer works ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Myersville, MD 21773
Ricardo S.
Job Details: 09/13/2023
"Cx complains that the unit not cooling properly from day one, inepsted unit, rc temp 44 degrees, Fc temp 17 degrees, the frost pattern on freezer section is not too good, so i ceck the compressor amp and read 2.3 amps. sealed system repair.. order parts, 3 counts job; ordrng 1 W11578205 (compressor) and 1 W11109499 (drier-tube) and 1 w11506635 (valve) and 1 w11504445 (coupler) and 1 w11504431 (coupler) and 1 w11578026 (rc evap/assy) and 1 nitrogen (sealed system) and 3 countsjob (3 counts job)s and 1 lockring (lock ring)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 09/13/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Hampstead, MD 21074
Brian R.
Job Details: 09/13/2023
cx complaint is unit leaks. said she ran empty for first time to just wash unit out before running first load and floor was soaked. she said they pulled unit to check lines and houses. checked unit. let unit run awhile and let fill and run pre wash and drain and fill and run wash again and no leaks. she said after they put tape on threds of valve it stopped and seemed threads were bad or had a crack.cx rescheduled for 9/22; ordrng 1 WPW10327249 (nlet Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Suffolk, VA 23434
Austin D.
Job Details: 09/13/2023
added parts to the unit. unit is running as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ5
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/13/2023
Installed new handle. All check ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Finksburg, MD 21048
Brian R.
Job Details: 09/13/2023
cx complaint is water runs down behing ice bin and out door. says ice freezer together and water that runs down door freezes. checked unit. found crack in mold and leaking out back and down as well as a air leak in door flap. replaced parts and unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Suffolk, VA 23434
Austin D.
Job Details: 09/13/2023
came out to resovle the issue. disassembled the unit as needed. repalced all parts and put the unit back together. unit is running as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Myrtle Beach, SC 29577
Jason T.
Job Details: 09/13/2023
"Cx complaint, dishes not clean at the end of a wash cycle, error code 4-3 wash motor not running, verified 120 vac at the motor. Installed sump-pump from van stock, ran factory diagnostics to test, calibarte and verify unit operation...working as designed.; ordrng 1 W11025157 (pump&motor JT VS), used 1 W11025157 (SUMP-PUMP) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Baltimore, MD 21228
Robert L.
Job Details: 09/13/2023
"cx cokplaint leaked first time but worked yesterday, found unit leaning forward, was able to realign vertical, no errors, tested all ops ok, cx to monitor and make sure unit doesnt shift"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Suffolk, VA 23434
Austin D.
Job Details: 09/13/2023
came out to resovle the issue. disassembled the unit as needed. repalced all parts and put the unit back together. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 09/13/2023
"Cx complaint, water leaks from the dispenser, found tub hose offset casuing the leak, also the inside of the dispenser is moldy, cx had the new part. Installed dispenser assembly, ran factory diagnostics test # 12 to verify unit functions, no leaks detected...working as designed. Charging for the service call $120.00 and labor $110.00 Total : $230.00 (PAID in full credit card)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Ijamsville, MD 21754
Ricardo S.
Job Details: 09/13/2023
replaced part. unti tested .. circulation pump works fine
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Suffolk, VA 23434
Austin D.
Job Details: 09/13/2023
came out to resovle the issue. disassembled the unit as needed. repalced all parts and put the unit back together. unit is running as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Conway, SC 29526
Jason T.
Job Details: 09/13/2023
"Installed control, tetsed all cooktop functions for proper operation...working as designed."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Columbia, PA 17512
Justin L.
Job Details: 09/13/2023
Was able to access unit and replace parts. Tested unit and unit now operates as designed no further work needed
We serviced a
WHIRLPOOL DRYER
Model WET4027HW2
Near Lusby, MD 20657
Davonte
Job Details: 09/13/2023
"replaced timer, tested unit. unit now working as should"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/13/2023
Customer complaint is some of the buttons do not work on the UI. Found 2 of the buttons do not function at all. Need to order new UI.; ordrng 1 W11622500 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 09/13/2023
replaced filter housing then teted no leaks and has good flow lid locks in. unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Virginia Beach, VA 23452
Carl A.
Job Details: 09/13/2023
"cx complaint of unit not working,checked unit to find the following error coeds F3E1,F8E1,ran unit through tested to find worked normale ,checked unit to fsee if there was a problem with the pressure hose pulled back of unit off to find that the pressure hose was kinked reseated hose tested and calibrated unit works as designed"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 09/13/2023
Customers complaint is unit not drying the dishes. Found no error codes stored. Ran through the diagnostic cycle and at the end no error codes were presented but the heater did not heat. NTO heater and control.; ordrng 1 W10518394 (heater) and 1 W10906422 (control)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Madison, VA 22727
Danny R.
Job Details: 09/13/2023
i founf unit had loos conection at tmer rrseated power in hasrness now has power checks ok cx will get house power checked too
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADW
Near Annapolis, MD 21403
Emmanuel R.
Job Details: 09/13/2023
"Cs unit is not drying the dishes, couldnt confirm complaint. No error codes in the system, diagnotics cycle passed , heater element is turning on. Customer is not using rinse-aid , advised to use rinse aid for drying and affresh for cleaning and keep the smell down Also use high temp/dry heat. Plastic tub model. Unit is working as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 09/13/2023
"Cx complaint, no-cool...installed compressor kit and filter dryer, vacuumed and charged with 5 Oz. of R134A. After charging the system, amp draw tested at 1.1 amps...after a 3 minutes, dropped to 0.3 amp indicating a leak. Found suction loop cabinet leaking freon, pics on SD. Called tech line and spoke with Kurt to document findings, non-repairable unit. Advised cx to contact the warranty company in refernce to the unit, cx agreed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Bethesda, MD 20817
Roberto I.
Job Details: 09/13/2023
Replaced and molded gasket. Unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesapeake, VA 23320
Zachery R.
Job Details: 09/13/2023
"cx complaint unit not making ice in rc icemaker, checked unit, unit temps are ideal. all fans are working, ran test 57, unit displaying e5 icemaker thermistor fault. ran test 56, icemaker will harvest when forced and ran test 45, icemaker is filling, unplugged unit, ran test 57 again, unit still displaying e5, ordering icemaker to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11658802 (icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Chester, VA 23831
John P.
Job Details: 09/13/2023
Installed compressor kit and evap pressure tested vacuumed charged unit working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ2
Near Timonium, MD 21093
Justin S.
Job Details: 09/13/2023
CX complaint woosh or poof noise in oven. CX was unaware how the gas oven works. Cycling on and off to keep tempeture in range is normal activeity
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Hagerstown, MD 21742
Ken M.
Job Details: 09/13/2023
Ice maker replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Gaithersburg, MD 20877
Julian H.
Job Details: 09/13/2023
Cx complaint about unit accumulating water ice on the bottom of FC defrosted with steamer noticed that water wasnt dripping on the pan found drain tube clogged cleared tested again & water not coming to pan removedrain & try to feed a tube all the way up to Fc & not going thru found that drain inside cabinet is deformed caused water to travel & rust metal from cabinet & pitting a hole recommend Cx to buy a new appliance
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Sharpsburg, MD 21782
Ken M.
Job Details: 09/13/2023
"Customer complaint is that the lid is locked. Found the unit unplugged. Unit plugged in and lid lock immediately turned on. Tried to cancel out, but it would not. Started diagnostic cycle and got the unit to drain. Unit tried to spin, but drum did not move. Canceled diagnostic cycle after draining and the lid unlocked. Basket spins freely, but makes a ticking noise. Inspection of the drive system found the splutch in the belt cover and the belt has fallen off. Splutch and belt replaced. Unit needs a new belt cover. Customer still had clothing in the unit from when the issue occurred. Started a quick wash cycle to check for any further issues. Unit is shifting and locking/unlocking properly.; ordrng 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 WPW10427633 (pulley shield), used 1 W10721967 (splutch), and 1 W11239857 (BELT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Derwood, MD 20855
Julian H.
Job Details: 09/13/2023
"CX complaint about unit stopped working & draining showing a f1e1 control failure found water pooling on the bottom put unit on test mode found error F9E1 long drain nothing stuck issue with control & drain pump replaced parts from preid & VS tested & working; ordrng 1 w11412291 (drauin pump FOR RESTOCK JH VS), used 1 W11412291 (DRAIN PUMP FOR RESTOCK JH VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW06
Near Fredericksburg, VA 22401
Thomas B.
Job Details: 09/13/2023
Cx Complaint unit is not working properly inspected unit found compressor siezed ordering the compressor and drier for Sealed System Repair ; ordrng 1 W11628587 (Compressor) and 1 W11109499 (Drier) and 2 W11506635 (Coupler)s
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Salisbury, MD 21804
Michael E.
Job Details: 09/13/2023
CX complaint: unit leaking. Tested and verified complaint. I found that the drain pump is leaking from the body of the pump. Ordering drain pump. Scheduled return visit for 9/21 any time.; ordrng 1 W11399437 (drain pump)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Ranson, WV 25438
Ken M.
Job Details: 09/13/2023
"Washplate bolt is refusing to disengage now, which is preventing the washplate from being removed, preventing the rest of the repair from going forward. Bolt will need to be cut off of the washplate. Ordering bolt and washplate. Also found during breakdown that a couple of the tub ring clips are severed. Ordering tub ring.; ordrng 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11161993 (ring-tub)"
We serviced a
JENN-AIR FREEZER
Model JBZFR30IGX00
Near Bethesda, MD 20817
Roberto I.
Job Details: 09/13/2023
"Cx complaint no ice.Temperature in the freezer -1F.Unable to run diagnostic, the UI didn't respond. While attempting to enter disgnostic, the UI turned blank and then power outage blinked on diplay. Resistance reading on fill tube heaters ok. Ordering UI W11404237, GF2 board W11233631, and icemaker W11646196. Pre id valve to be used on return just in case.; ordrng 1 W11404237 (UI) and 1 W11233631 (GF2 board) and 1 W11646196 (icemaker)"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Front Royal, VA 22630
Ezra M.
Job Details: 09/13/2023
installed new control panel
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDM02
Near Washington, DC 20002
Samuel R.
Job Details: 09/13/2023
cx comolaint unit is not making ice.inspected unit and could confirm cx complaint.tested ice maker and found ice maker to work properly.found valve to turn on for water and but no waster would flow.found unit to get proper amount of water.replaced valve and new one had a hairline crack where it would leak slowly.need to reorder valve.cx turned water off.WPW10279909; ordrng 1 WPW10279909 (inlet valve)
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Newport News, VA 23608
Orbie
Job Details: 09/13/2023
"cx complaint f1e0, checked unit verified complaint. replaced control. advised cx to monitor unit to verify working as designed."
We serviced a
KITCHENAID HOOD
Model KXD4630YSS6
Near Bethesda, MD 20817
Roberto I.
Job Details: 09/13/2023
"The part was incomplete, no switches ad button control inside the box. Not sure if the parts were missing or is an error on the PL, but the assembly should be complete. Ordering motor assy W11187731. The motor assy should come with everything included.; ordrng 1 W11187731 (motor assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Roseland, VA 22967
Kyle A.
Job Details: 09/13/2023
Cx complaint of unit not dispening ice. Did confirm and found seperator leaking warm air. Will need to return with spereator. Please put on me as a shop job due to lack of signal.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Washington, DC 20003
Samuel R.
Job Details: 09/13/2023
"replaced parts and dorr has a good seal.tested water flow and still have poor water flow.will need a new inlet valve,W11524655; ordrng 1 W11524655 (inlet valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Charles Town, WV 25414
Ken M.
Job Details: 09/13/2023
"Customer complaint is that the unit is filling with water when not in use. Found water is backing up from the disposal into the unit. Excess drain line pulled out and created a high loop under the sink. Unit retested and is draining properly, water from the sink no longer backflowing into the dishwasher."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS6
Near Potomac, MD 20854
Roberto I.
Job Details: 09/13/2023
"Cx complaint Rc too warm.Found Fc at 3F and Rc at 67F. Ran test 121, found faulty damper control. Ordering damper control WPW10594329. Collected $270.70, balance $110; ordrng 1 WPW10594329 (damper)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW07
Near Woodstock, VA 22664
Ezra M.
Job Details: 09/13/2023
"no power. found power cord harness connector not connected to cabinet in unit compartment. reconnected, verified secure, verified operation"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Potomac, MD 20854
Roberto I.
Job Details: 09/13/2023
"Cx complaint water leaking from front left corner, it leaks more when the softner dispenser is turned on.Ran test mode, no errors. Tested the softner dispenser in disgnostic, no leaks. Found stains inside the cabinet right below the dispenser. Clalled tech line, spoke to Joe. He advosed to replace the tub ring per sp w11651001. Replaced tub ring using pre id part. Ran the dispenser again, the unit worked as designed."
We serviced a
WHIRLPOOL ICE MAKER
Model MFX2570AEM4
Near Newport News, VA 23601
Justin W.
Job Details: 09/13/2023
cx complaint water leaking checked unit to find hose at top left hinge backed out of coupler. reseated and tested unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Ellicott City, MD 21042
Robert L.
Job Details: 09/13/2023
"installed gasket, heat treated , spaced doors with tool and leveled doors best possible , floor not flat, found left door mullion strip not snapping freely, has a hard snap point. ordering mullion; ordrng 1 W11177238 (rail-mulln)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Stanardsville, VA 22973
Eric F.
Job Details: 09/13/2023
"Confirmed cx complaint unit freezer door not sealing properly. Found freezer door gasket malformed. Reformed gasket, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Aylett, VA 23009
Thomas B.
Job Details: 09/13/2023
Cx complaint unit is not working properly inspected unit found cx is putting dishes in full of junk found whole corn kernels and Alot of lettuce laying across the bottom as well as chunks of debris in the filter housing. Recommended to cx to completely clear off food from dishes residue is allowable but whole food chucks need to be cleaned out. Also recommended cx run hot water at the sink and also use rinse aid unit functions as designed
We serviced a
WHIRLPOOL WASHER
Model LSQ8243HQ0
Near Springdale, MD 20774
Leon
Job Details: 09/13/2023
"cx complaint top of unit rusting leaving residue inside drum, also agitator not working correctly, inspected unit and seen that both the top & the agitator need to be replaced in order for unit to work properly, unit is 20+ years old and top isn't available anymore for unit just agitator. cx will contact insurnace in regards to next steps"
We serviced a
WHIRLPOOL WASHER
Model WDP730HAMZ0
Near Severn, MD 21144
Israel R.
Job Details: 09/13/2023
F4E3 motor not running. Customer complaint unit is not washing dishes. I found the unit is not filling with water. I found the unit has a kinked hose the house is under the frame. I clear the line of kinks. TEsted the valve is noisy and now is filling but at first the motor did not turned on. I then check motor and now the motor is running but it stops then it comes on when it supposed to be on the whole time. Ordering sump and valve.; ordrng 1 W11613480 (Pump) and 1 WPW10327249 (water intake valve)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 09/13/2023
installed clip due to keep falling off and noticed front clip for upper rack came off so fixed that then shpwed cx how to use rack and understands how to use it. unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near New Windsor, MD 21776
Brian R.
Job Details: 09/13/2023
cx complaint is unit shakes and moves all over this place and she tried to lower spin speed and she said unit does the same. units on a pedistole as well. unit is level as theres no rock. ran a drain and spin empty as she said it does this no matter if theres things in it or not. no codes found. started a normal cycle and let run a bit. unit filled and ran as it should. had same unit last week that i called in and tech line advised to replace shocks and both support springs and make sure there in the right holes and spots. will order parts needed as well as a helper and office will schedule.; ordrng 2 W11314394 (Spring)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 09/13/2023
cx complaint unit is making ticking noise has recoriding. inspected unit and i can hear noise coming from the back the power cord has a tag on it and is hitting the wall. pulled unit out removed the tag and tape tage pushed unit back in and no noise. unit is good to go
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS2
Near Baltimore, MD 21209
Dustin F.
Job Details: 09/13/2023
"CX complaint; DW leaking. inspected unit, could not confirm cx complaint but unit keeps throwing F6E2 code for WAter inlet electrical problem. inspected valve and found it reading out of range. ordering water inlet valve for return visit.; ordrng 1 WPW10327249 (valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Hampton, VA 23669
Carl A.
Job Details: 09/13/2023
"cx complaint of door not closing and not powering on, checked unit to find that the interlock switches had failed and open the inline fuse replaced both parts on unit tested works as designed; ordrng 1 W10138793 (Line Fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Leonardtown, MD 20650
Davonte
Job Details: 09/13/2023
"cx complained filter hosuing was broken. confirmed cx complaint. filter stuck in filter housing, unable to remove, also door to housing was broken off. replaced filter housing"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Norfolk, VA 23505
Carl A.
Job Details: 09/13/2023
"cx complaint of unit making a buzzing noise in spin cycle,checked unit to find no error codes at this time ran unit found no problems with it in tested in mode ,checked to find cap reading open when testing on meter at the time of call ordeirng parts needed for repairs; ordrng 1 W11481722 (Shift Actuator) and 1 W11428524 (Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23455
Carl A.
Job Details: 09/13/2023
replaced all parts needed tested unit works as designed
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM11
Near Frederick, MD 21703
Ricardo S.
Job Details: 09/13/2023
"Cx complains that the unit trip the breaker, inspected unit, power cord and cntrl board connections cks ok, what i found is a bad conneciton wire on the ice maker, cx has the correct set.. reset power, unit tested and fridge works fine"
We serviced a
MAYTAG WASHER
Model MVWB855DC
Near Leonardtown, MD 20650
Davonte
Job Details: 09/13/2023
"cx complained unit wouldnt turn on, confirmed cx complaint. checked outlet to make sure unit is getting 120v. confirmed. put unit in diag mode got error codes f6e2, f2e1. tried running diag wash cycle but didnt work. ordering control and ui for unit; ordrng 1 W11417461 (control) and 1 W11112662 (console)"
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL0
Near Arlington, VA 22201
Jason A.
Job Details: 09/13/2023
CX complaint DW F8E4 constant beeping & cannot use. CX left unit unplugged. Found water connection loose at valve & dripping. Insulation is soaked & pan is full. Console has a dark band & condensation inside inner door. See SDpics. Tightened connection & monitored it is no longer dripping. Repalced console. Ran test wash 3X. Cleared error codes. Start NORMAL cycle 2:50 to 2:31 & unit is advancing. NO LEAKS > JJ; ordrng 1 W11412300 (dispenser) and 1 W11412299 (latch) and 1 W11545309 (catch strike)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DS02
Near Clarksville, MD 21029
Robert L.
Job Details: 09/13/2023
"cx complaint f2e1 randomly, at arrival no error, was able to activate, found alot of spotting on console, cx cleaned and reset power, explained error and what to do when it returns, quoted $1439 for console, cx wanted to contact jenn air....tested all ops ok, collected $120 visa; ordrng 1 W11236885 (console)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS00
Near Stafford, VA 22554
Robert W.
Job Details: 09/13/2023
"Cx Complaint is the lower door and console are damaged. Inspected unit and found the outter and inner door panel on lower door damaged also found console with a scratch in it, Ordering Console, Inner and Outter door panel lower oven and nameplater.; ordrng 1 WPW10709147 (Inner panel) and 1 W11086141 (Console)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Salisbury, MD 21804
Michael E.
Job Details: 09/13/2023
"CX complaint: unit not heating. Tested and verified complaint. I found a wire melted at terminal block. Documented this in pics. Ordering main harness, terminal block, terminal screws and dryer wire set. Cannot reschedule due to NW part; ordrng 1 WPW10450286 (harns-wire) and 1 WP3397659 (block-term) and 1 279318 (terminal) and 1 279393 (screw)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Aroda, VA 22709
Eric F.
Job Details: 09/13/2023
Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating properly. Ordering valve.; ordrng 1 W11513255 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Greenbelt, MD 20770
Leon
Job Details: 09/13/2023
Installed icemaker inside unit due to bail arm being broken on the old ice maker
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Warfordsburg, PA 17267
Andrew S.
Job Details: 09/13/2023
Per previous diag I was able to access and repalce the agitator. i then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Salisbury, MD 21804
Michael E.
Job Details: 09/13/2023
"CX complaint: not tumbling. Tested and verified complaint. I found the idler ,pulley came out of place. Corrected pulley, tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Stuarts Draft, VA 24477
Kyle A.
Job Details: 09/13/2023
Cx complaint of unit shutting off. Did confirm and called techline. Upon activating icemaker unit shorts out. Ordering icemaker per techline. Cx is going to try to get coverage from whirlpool.; ordrng 1 W11658802 (Icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Fort Washington, MD 20744
Shane B.
Job Details: 09/13/2023
cx complaint is the fridge door gasket coming apart. confirmed complaint. the right door gasket is torn badly at the top. other door gaskets look fine. ordering new door gasket. schedule when we have approval and part is available.; ordrng 1 W10830162 (gasket-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Lovettsville, VA 20180
Ricky E.
Job Details: 09/13/2023
customer stated that the unit wasnt making ice. verified issue and fnd a e5 icemaker thermistor error. unit will need the icemaker; ordrng 1 w11658802 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Potomac, MD 20854
Roberto I.
Job Details: 09/13/2023
"Cx complaint Rc too cold on top part.Temp check with thermocople showing 35F on top shelf. Diffuser working ok, and not leaking any air. Rc thermistor reading from control board 8Kohm (good) I was unable to confirm any temp issues. Increase the Rc temp by 2F and advised cx."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Fredericksburg, VA 22406
Robert W.
Job Details: 09/13/2023
Replaced signal harness and tested uhnit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Hanover, MD 21076
Alexander D.
Job Details: 09/13/2023
"cx complaint unit getting frost on left side of fz. inspected unit and verified complaint. found gap in top left corner of fz gasket. fluffed gasket with heatgun. tested unit, no gap now. unit is now working properly;"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Aspers, PA 17304
Sal R.
Job Details: 09/13/2023
"Per the previouse tech, I was able to access and replace the heating element and the heater box. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Silver Spring, MD 20906
Brian F.
Job Details: 09/13/2023
"Cx states unit not making ice, ice bin empty, ice in mold. Ice maker test switch not working (installed by us 6 months ago), installed IM from van stock, new IM jumped and filled, but did not fill completely. Cx has never replaced water filter, provided cx with part # for filter, they are going to replace filter asap. Unit is now working properly.; ordrng 1 W11546935 (ICEMAKER BF VS), used 1 W11546935 (ICEMAKER BF VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Orange, VA 22960
Eric F.
Job Details: 09/13/2023
"Confirmed cx complaint unit not advancing cycles. Found valve not actuating, replaced with truck stock, tested unit, unit working as designed.; ordrng 1 W11210463 (valve EF TS), used 1 W11210463 (VALVE) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Norfolk, VA 23503
Carl A.
Job Details: 09/13/2023
"cx complaint of unit not making ice took temp readings of 38 in RC,in FC 34,called techline spoke with JOE ,checked to be sure power from L to N had 123vac,jumerd out ice maker no action,also jumpered out V to N to get water in modle,was advise to replaced door gaskets; ordrng 2 WPW10460580 (gasket-fip)s"
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near Camp Hill, PA 17011
Bernard M.
Job Details: 09/13/2023
"When arrived cx stated the unit leaked from the front of door after last use. Inspected and found the bellow isn't sealing properly causing water to leak into bottom drawer. Also cx stated error codes are showing up while running. Entered diag and found F5E2 lock fault. Ordering bellow and lock, will use dispenser on return. Once available contact cx to reschedule; ordrng 1 W11314648 (bellow) and 1 W11565030 (lid lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Newport News, VA 23605
Carl A.
Job Details: 09/13/2023
cx complaint of water drinpping from freezer side of unit checked unit to find drain line to be frozen over thawed out drain line tested unit works as deisgned
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Annandale, VA 22003
Christian C.
Job Details: 09/13/2023
cx complaint FC not making ice. confirmed issue used jumper wire on ice maker and nothing happened. ordering ice maker; ordrng 1 W10889233 (ice maker)