Service History 12 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Rehoboth Beach, Delaware 19971

Michael E.

Job Details: 12/01/2023

"CX complaint: difficulty with pause and restart and still having hweavy clicking. I went over pausing and resuming cycle. Under unit when i turned the cam, im getting a lot of play and clicking. I replaced the CAM then checked and still getting the heavy clicking and realized this is coming from the gearcase rather than the CAM. Ordering gearcase. Scheduled return visit for 12/8 PM.; ordrng 1 W11449840 (gearcase)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Rehoboth Beach, Delaware 19971

Michael E.

Job Details: 12/01/2023

CX complaint: no heat. Had 240vac at term block first test. Sensors and element all passed test. Went back to term block and getting 89 vac until i wiggled pulg on wall. Then 240vac restored and heat resumed. I advised CX to have a licensed electrician take a look at this. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Dunkirk, Maryland 20754

David J.

Job Details: 12/01/2023

Cx complaint moisture under console. Arrived today disassembled unit and replace consul harness and UI reassembled and tested consul is now working as it shouldnt showing all display unit unit is working as designed job complete

We serviced a

WHIRLPOOL FREEZER

Model WRF560SEHZ03

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 12/01/2023

installed data loggers. cx said temps have been better recently. schedueld return vist for 12/8; schdld next appmnt for 12/8 FRI !

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Williamsburg, Virginia 23188

Orbie

Job Details: 12/01/2023

"replaced facia, tested unit. working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Mineral, Virginia 23117

Thomas B.

Job Details: 12/01/2023

Cx complaint unit is not working properly inspected unit Removed and Replaced the lower harness tested and inspected for proper use unit now functions normally. Charged 78.56 for the part

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Covesville, Virginia 22931

Kyle A.

Job Details: 12/01/2023

"Unit is not locking and gearcase is leaking oil. Ordering lock,control,and gearcase.; ordrng 1 W11626074 (Control) and 1 W11513248 (Lid lock) and 1 W11449840 (Gearcase)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Gainesville, Virginia 20155

Daniel J.

Job Details: 12/01/2023

per notes installed control vent and bezel console and dispenser diag no errors after and now all buttons responding customer and a concern with height of dishwasher informed customer due to the counter tops in this home the bracket for mounting is glued under cabinet unable to raise any higher

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near York, Pennsylvania 17403

Sal R.

Job Details: 12/01/2023

I was able to access and replace the ACU and the console. I tehn tested unit in a auto test and unit test good.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Potomac, Maryland 20854

Roberto I.

Job Details: 12/01/2023

"Replaced part, cleared errors and ran a test cycle. The unit worked as designed. No leaks"

We serviced a

KITCHENAID OVEN

Model KFGC500JSS01

Near Mineral, Virginia 23117

Thomas B.

Job Details: 12/01/2023

Cx complaint unit is not working properly inspected unit found cx states it was first time use and it smelt of gas inspected unit found unit has wrong orifices for the oven has the Natural Gas ones. the unit will need new oven orifices for Propane called safety sat on phone for over 20 mins couldn't reach will attempt again on return visit; ordrng 1 W11502161 (Lp Kit)

We serviced a

WHIRLPOOL WASHER

Model Wfw75hefw0

Near York, Pennsylvania 17403

Fred G.

Job Details: 12/01/2023

"cx complaint unit wont drain. inspected unit and entered diag and found f9e1, f1e2, f5e4. I found drain comes on but nothing comes out. I removed front panel and found trap in drain was clogged. i removed clog. i then tested unit and found unit now works as designed. charged cx $220"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Camp Hill, Pennsylvania 17011

Andrew S.

Job Details: 12/01/2023

Per previous diag I was able to access and replace the suspension and the belt. I then tested the unit and found that it is now functioning as intended. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HZ1

Near Silver Spring, Maryland 20902

Brian F.

Job Details: 12/01/2023

"Cx states stainless steel trim seperating from glass, inspected and confirmed, back left element not heating well. Tested all surface elements, all elements operating correctly. Ordering outer door glass assembly.; ordrng 1 W11249559 (glass-door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Louisa, Virginia 23093

Eric F.

Job Details: 12/01/2023

"Confirmed cx complaint unit not producing ice in fridge ice maker. Tested unit, found fill line frozen over, no water getting into ice maker. Turned on fill tube heater and melted ice, confirmed unit filling ice maker properly. Confirmed ice maker function. Cx states that he changed filters recently, advised cx that issue can occur when filter becomes restricted causing fill line to freeze over. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW1

Near Williamsburg, Virginia 23188

Orbie

Job Details: 12/01/2023

cx complaint unit display hard to read. verified complaint. ordering console and UI to complete repair.; ordrng 1 W11669197 (console) and 1 W11632709 (ui)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Westminster, Maryland 21158

Bernard M.

Job Details: 12/01/2023

"Cx complaint unit doesn't complete cycles and unit makes banging noise during final spin. Entered diag and found error code F8e1 long fill. Ran test cycle and unit had slow fill, completed cycle without any further issues. Instructed cx to have minimum 1/3 basket full so laundry doesn't shift to one side, which causes it to bang on the sides. Ran manual high speed spin and unit stayed in place. Ordering inlet valve, once available contact cx to reschedule. Cx paid $345.23 for full repair.; ordrng 1 W11210459 (inlet valve)"

We serviced a

WHIRLPOOL DRYER

Model WGD5100HC3

Near Baltimore, Maryland 21225

Dustin F.

Job Details: 12/01/2023

replaced blower wheel tested unit. noise gone unit working as intended.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Gainesville, Virginia 20155

Daniel J.

Job Details: 12/01/2023

dryer long dry times and lint on back of filter tested unit with thermocoupler going pass 300 f venting to wall warm also door gasket failing coming apart tested vent suction with paper towel and vent attached nothing removed vent pulled paper towel into vent informed customer to have venting checked; ordrng 1 W10906683 (gasket) and 1 279368 (adhesive)

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Camp Hill, Pennsylvania 17011

Andrew S.

Job Details: 12/01/2023

Per previous tech I was able access the drain pump. The maintenance department had the unit out to access the drain. I was able to remove the hoses and foundn that debris has gotten lodged in the hose preventing the water from draining. I was able to clear the drain and tested the unit. it is now functioning as intended. job complete

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Louisa, Virginia 23093

Eric F.

Job Details: 12/01/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Scottsville, Virginia 24590

Kyle A.

Job Details: 12/01/2023

"Installed control but unit wouldnt do anything. Control is defective, ordering new one for return.; ordrng 1 W11629915 (Acu)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS

Near Catlett, Virginia 20119

Daniel J.

Job Details: 12/01/2023

water entering dishwasher but spray arms not moving the water tested and confirmed repalced wsump tested spray arms moving water no leaks present

We serviced a

WHIRLPOOL FREEZER

Model WRF990SLAM02

Near Toano, Virginia 23168

Orbie

Job Details: 12/01/2023

cx complaint unit making noise and low cooling. verified complaint. freezer evap fan hitting ice causing loud noise. pulled evap cover to find ice ball at cap tube. spoke w/ sealed system tech to verify findings. advised labor cost. quoted cx for repair. cx advised me she would pay service diagnostic and replace unit.

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Newport News, Virginia 23608

Orbie

Job Details: 12/01/2023

replaced door. steamed gasket to promote sealing. advise cx to monitor unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Staunton, Virginia 24401

Danny R.

Job Details: 12/01/2023

i found multiple issues the icemaker wont cycyles and not giving water and third the door switch has failed will need new part; ordrng 1 W11396033 (light switch)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Goldsboro, Pennsylvania 17319

Fred G.

Job Details: 12/01/2023

"CX complaint unit is displaying f3e2. inspected unit and plugged unit in and found unit began to drain and drain. entered diag and found f8e1, f3e2. cleared code and found unit is having a pressure related issue. replace control and found unit now checks good."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Virginia Beach, Virginia 23453

Carl A.

Job Details: 12/01/2023

"cx complaint of water leaking out as water filling tib,checked unit to find that outter tub has crack in it at the drain pump,ordering parts needed for repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W11550891 (Whirlpool Washer Agitator) and 1 W11219115 (Outer Tub) and 1 W11449840 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt) and 1 W11399437 (Drain Pump) and 1 W11643701 (Lower Wire Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315DHZ08

Near Scottsville, Virginia 24590

Kyle A.

Job Details: 12/01/2023

Cx complainy of unit not poducing ice or water. Did confirm inlet not plugged in. Reseated connector and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Hanover, Pennsylvania 17331

Sal R.

Job Details: 12/01/2023

CX complaint was that the UI control had a red icemaker off light on. I was able to edjucate CX on how to turn the icemaker on and off at the UI control panel. CX also informed me that water form teh dispenser had low pressure. I ws able to access the filter and fou d that it was not turned clockwise and secured in the filter head. I edjcated CX on how to remove and install the water filter. Unit test good. Install and Instruct has been fulfilled

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Waynesboro, Virginia 22980

Danny R.

Job Details: 12/01/2023

installed parts chckwok

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Palmyra, Pennsylvania 17078

Cody H.

Job Details: 12/01/2023

"CX complains unit is not cleaning cloths. CX states this has been an issue since they got the unit. CX is within manufacture warranty. Found unit to show no error codes and went through diagnostic cycle with no issues. Checked cx settings for each cycle and soil level is normal and below. Checked the fabric softner dispenser as well as the detergent dispenser and pump, both detergent as well as fabric softer are dispensing as designed. called techline and spoke to Bruce who said it is cx loading issue to refer cx to cx service. no further work needed. CX EMAIL CONFIRMED"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Virginia Beach, Virginia 23456

Zachery R.

Job Details: 12/01/2023

"cx complaint loud operation and could only complete one cycle, checked unit. unit displaying f7e8. ran auto test cycle, checked motor, motor reading 9.3ohms, clutch is reading 34miliohms. called techline, joe instructed cx how to load unit. unit working as designed."

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Annapolis, Maryland 21409

Israel R.

Job Details: 12/01/2023

"installed recirculating pump .And the noise was still presnt.kept testing unit and found the noise comming from rear of the unit pulled the unit out and tested again found the noisecomming from the Condansate drain pump,ordering new codansate drain pump.; ordrng 1 W11539855 (Condansate drain pump)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Norfolk, Virginia 23504

Lucas R.

Job Details: 12/01/2023

"cx compliant not finshing cycle on cold water. check unit found valve not alowed water to pass. code f8e1 long fill. check water supply is good . replaced water valve and tested. unit working as designed.; ordrng 1 W11210459 (valve lv VS), used 1 W11210459 (VALVE LV VS) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB4

Near Hanover, Pennsylvania 17331

Sal R.

Job Details: 12/01/2023

"CX complai t is that the lower rack is coming off the door when pulled out completely. I foun d that there is no issues with the lower rack, CX install and instruct concerns . I found CX is no using rinse aid. I advised to use rinse aid for better drying results. CX install and instruct has been fulfilled"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Waynesboro, Virginia 22980

Danny R.

Job Details: 12/01/2023

unit has a failed gear case wont spin do to oil leak on pully and motor will need gear case and motor parts cx opped not to repair called safty made report; ordrng 1 W11454372 (gear case) and 1 W10832724 (motor) and 1 W11239857 (belt) and 1 W10913953 (shifter) and 1 W11395618 (cap) and 1 W10721967 (pully)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRW07

Near Warrenton, Virginia 20187

Daniel J.

Job Details: 12/01/2023

fridge items on top shelf freezing found some items blocking back wall informed customer on air flow and how the freezer cools the fridge section through the diffuser blocking back wall could and will most likely lead to freezing also adjusted setting on freezer limiting air into fridge section

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Harrisonburg, Virginia 22801

Danny R.

Job Details: 12/01/2023

i found shifter out of place put back on checks ok now itagitates and works asdesigned also shoiwed cx how to load unit and not over pack unit

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Mechanicsburg, Pennsylvania 17055

Andrew S.

Job Details: 12/01/2023

Cx complaint is that the unit is giving an F8E4 and is continuously draining. Upon arrival I verified the error code. I then found that the tray has water in it. I inspected the gasket and found it to be intact and functioning. i then emptied the tray and ran a quick wash cycle. I ran it for about 15 minutes and found noe evidence of leaking. I did find that the drain pump has debris in it's cavity. I could hear the debris bouncing on the impellar. I was able to clear the pump and found that it is now draining properly. unit is functioning as intended. I was unable to replicate the leak. Job complete

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW2

Near Mechanicsburg, Pennsylvania 17055

Andrew S.

Job Details: 12/01/2023

Cx complaint is that the unit is giving an F9E1 and will not open. Upon arrival I found that the unit is stacked. I verified the error code. I also found an F8E1. I was unable to access the drain pump. I also was unable to get the door to open. I am ordering a 2nd tech due to unit being stacked and the drain pump. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11458345 (Drain Pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Hampton, Virginia 23661

Justin W.

Job Details: 12/01/2023

cx complaint doors not sealing. confirmed complaint found both rc and fc door not sealing. found no issues currently with hinges. ordering both doors to complete repair.; ordrng 1 W11178521 (nameplate) and 1 LW10636410 (dor-fip) and 1 LW10636409 (dor-fip)

We serviced a

MAYTAG WASHER

Model WTW5100HC2

Near Wilmington, Delaware 19802

Taylor F.

Job Details: 12/01/2023

"Cx complaint is unit not spinning out. Found the unit was extremly unlevel and rocking. Cx also had a complaint of the dispenser not fully draining the water. Explained that all issues are related to the unit not being level and rocking. Corrected units leveling issue and tested unit. All functions of unit are working properly. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Mount Jackson, Virginia 22842

Danny R.

Job Details: 12/01/2023

unit had sealed system issues 40 in freezer and 48 in fresh seems to be running at notmal speed send control back in case it needs that too; ordrng 1 W11455472 (compressor) and 1 W11506635 (vavle) and 1 sealsytem (seal system)

We serviced a

WHIRLPOOL DRYER

Model MED6500MBK0

Near Marshall, Virginia 20115

Daniel J.

Job Details: 12/01/2023

last vist replaced pulley and cleaned rollers this vist found right rear roller not moving freely making noise replaced both tested and let unit run sounds normal

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS48FMX01

Near Owings Mills, Maryland 21117

Emmanuel R.

Job Details: 12/01/2023

"Replaced evap, vaccumed and filled r134 7.75oz, good pressures ,evap building a frosgt pattern , no leaks detected."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAB05

Near Newport News, Virginia 23605

Justin W.

Job Details: 12/01/2023

cx complaint of fc door not sealing properly. checked unit to find door no longer sealing do to liner in door sepaarting not holding gasket in place. ordering door to complete repair.; ordrng 1 LW10763103 (dor-fip)

We serviced a

MAYTAG UNKNOWN

Model MVWX655DW1

Near Hampton, Virginia 23666

Justin W.

Job Details: 12/01/2023

"attempted to remove spin basket to find basket seized onto shaft. attempted to cut basket off with oscillating tool to no success. gearcase, spin basket and outer tub will have to be removed as a whole. we will need approval for 2nd man helper to do this safely. attempted to call tradescare to be informed they would have to go through their warranty to get approval. unable to get ahold of warranty company. ordering outer tub and helper to complete job.; ordrng 1 W11219115 (outer tub)"

We serviced a

MAYTAG DRYER

Model PYET344AYW

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 12/01/2023

"cx complaint is the unit getting very hot and timer not advancing on any cycle but timed. cx says when cycle ends and unit stops she has to leave door open and let clothes cool before taking them out, top of unit gets very hot. when i arrved she was taking clohtes out, cycle had finished, top fo unit was 100 degrees. ran a timed dry on air fluff with door open, heater is coming on. inspected console area. nothing out of place. raised top of unit and found thermal damage to thermostat. found element is broken and grounded to chassis. unit will need element and thermostat. called techline to document. spoke with safety dept. they are covering service call. cx paid in full for repair.; ordrng 1 LA-1044 (element) and 1 LA-1053 (thermo kit)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Lebanon, Pennsylvania 17046

Cody H.

Job Details: 12/01/2023

"CX complains unit is not heating but will rotates. CX is within manufacture warranty. Found unit to be recieving 249vAC to terminals. Found unit element was shorting to cabinet and caused tco to fail. was able to replace element and tco with pre i.d parts. retested unit and unit now works as designed, no further work needed. CX DECLINED EMAIL."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Dunkirk, Maryland 20754

David J.

Job Details: 12/01/2023

"Customer complaints. Heating element is always on. Arrived today and inspected unit and verified complaint found heating element, completely warped, impeding on lower spray arm as soon as powers turned onto unit heating element just turns on. Ordering control and heating element for return visit. Also found adjuster kit on the right side does not properly work ordering all parts to rebuild adjuster will return when all parts arrive.; ordrng 1 W10703867 (Heating element) and 1 W10866116 (Control) and 1 Wpw10588164 (Adjuster housing) and 1 Wpw10588165 (Adjuster housing) and 1 Wpw10250160 (Clip) and 1 Wpw10546503 (Rack adjuster) and 1 Wpw10195839 (Rack adjuster) and 1 Wpw10195840 (Position clip)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Bumpass, Virginia 23024

Thomas B.

Job Details: 12/01/2023

Cx complaint unit is not working properly inspected unit Removed and Replaced the ice maker assy tested for proper use unit now functions normally

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW01

Near Virginia Beach, Virginia 23464

Zachery R.

Job Details: 12/01/2023

"replaced control, tested, no signs of any leaks, collected labor fee. unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Hampton, Virginia 23663

Lucas R.

Job Details: 12/01/2023

"checked parts bin, sump assembly has no motor, none available in norfolk, called office spoke with RL and TS, advised to call cx, called cx advised office would contact to schedule.; ordrng 1 W11613479 (sump and motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Wilmington, Delaware 19808

Frederick R.

Job Details: 12/01/2023

"CX complaint is no cool. Inspected/tested. 38deg in FC and 36 in RC. What draw sat at 110-108. Unit has a high side leak. Reordering compressor. Ordering condenser, RC evap and 3way valve. 4ct SS on return. CX is under 90 SS OOW warranty. Cannot reschedule at this time. Went over findings with TF. All parts and labor are CBE; ordrng 1 W11592010 (compressor reorder) and 1 W11548259 (condenser) and 1 W11291123 (evaporator) and 1 W11575001 (3way valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Virginia Beach, Virginia 23454

Carl A.

Job Details: 12/01/2023

cx complaint unit wont turn on checked unit to find power at juntion box and power coming to board but power not going out ordering parts needed for repairs; ordrng 1 W11087226 (Dishwasher Control Board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chesapeake, Virginia 23325

Zachery R.

Job Details: 12/01/2023

"cx complaint no cool, checked unit, come to find frost build on evap. thermistor reading 57kohms in ice, fan is running, heater is good responding, adjusted and reseated heater due to heater lying on drain. ordering control and thermistor to complete repair.; ordrng 1 W11518204 (control) and 1 WPW10384183 (thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model jbzfl18igx10

Near Poquoson, Virginia 23662

Lucas R.

Job Details: 12/01/2023

"cx complaint unit not making ice, checked unit temp 4 degrees, icemaker arm sticking halfway down causing unit to see bin full, pulled on arm, icemaker dropped ice, ordering icemaker.; ordrng 1 W11646196 (icemaker (10+W))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Seaford, Virginia 23696

Lucas R.

Job Details: 12/01/2023

"cx complaint unit only dispensing cruched ice, checked unit, solenoid good, found ice bin lever on new ice bin bent causing solenoid not to engage arm, ice bin likely damaged during shipping, please ship bin to cx.; ordrng 1 WPW10558424 (ice-contnr (ship to cx))"

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW3

Near Brandywine, Maryland 20613

Shawn D.

Job Details: 12/01/2023

replaced cover andmoisture sensors and tested and unit is heating good. unit is good to go

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near New Castle, Delaware 19720

Taylor F.

Job Details: 12/01/2023

"Cx complaint is washer leaking. Tested inspected and verifed complaint. Found the cx has a floor drain that keeps backing up and causes water to be all over his basement floor. When the washer drains or the cx runs water upstairs, water will back up out of the floor drain. This is not an issue with the washer, the unit is not leaking water. Called WPTL to document due to it being escalated. Unit is working as designed. Job is complete."

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ4

Near Lewes, Delaware 19958

Michael E.

Job Details: 12/01/2023

"WP had sent part W11106273 directly to CX and i was able to make repair with that. Replaced outer panel, tested unit and it is now working properl;y. Additional complaint, CX found scratches on drawer. I documented thyis in pics. Ordering drawer front. CX is still in first 30 days. Cannot reschedule due to SO part.; ordrng 1 W11532675 (drawer front)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Lewes, Delaware 19958

Michael E.

Job Details: 12/01/2023

Replaced the motor and blower wheel as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Milton, Delaware 19968

Michael E.

Job Details: 12/01/2023

Replaced moisture harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID MICROWAVE

Model KEMC378KSS01

Near Doswell, Virginia 23047

Thomas B.

Job Details: 12/01/2023

Cx complaint unit is not working properly inspected unit found the door strap is not working causing the microwave door to fall unable to service this part no longer available part number 4375330. Charged 90.00 for second unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Charles Town, West Virginia 25414

Ken M.

Job Details: 12/01/2023

"Customer complaint is that the doors will not close properly. Inspection of the doors found that the left door is sagging towards the middle, causing the right door to drag and not close. Upper left hinge loosened and left door realigned. Hinge secured and doors tested. Doors are now opening and closing properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Surfside Beach, South Carolina 29575

Paul F.

Job Details: 12/01/2023

Customers complaint is loud noise. Found the water valve was making noise. Replaced with part from truck stock. All check ok.; used 1 W11210459 (water valve VS/PF) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Murrells Inlet, South Carolina 29576

Paul F.

Job Details: 12/01/2023

Customer complaint is noisey unit. Found evap fan motor is making a strange rattling noise. Its very inconsistant. NTO part.; ordrng 1 W11559968 (fan motor)

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Murrells Inlet, South Carolina 29576

Paul F.

Job Details: 12/01/2023

There is just a hole in the ceiling. The part that the vent attatches to has fallen out of the ceiling. This is not something we can fix. Picture is in SD.

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Pawleys Island, South Carolina 29585

Paul F.

Job Details: 12/01/2023

Installed new part. All check ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Murrells Inlet, South Carolina 29576

Paul F.

Job Details: 12/01/2023

CUstomers complaint is ice and water underneath the bottom drawer. Found when water is deispensed through the door the more water there is. NTO parts.; ordrng 1 W11451366 (filter housing) and 1 W11567408 (valve)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Murrells Inlet, South Carolina 29576

Paul F.

Job Details: 12/01/2023

Customer complaint is not heating at all. Found loose connection on the themral fuse on the back wall. Reinstalled all check ok.

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Pawleys Island, South Carolina 29585

Paul F.

Job Details: 12/01/2023

Installed main control and the unit still is not working and not lighting up. NTO UI panel.; ordrng 1 W11113731 (control panel)

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Myrtle Beach, South Carolina 29588

Paul F.

Job Details: 12/01/2023

Customers complaint is unit makes a loud noise. Found units blower wheel is hitting the housing after the unit heats up NTO motor and blower.; ordrng 1 W11364931 (motor) and 1 WP697772 (blower)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Bryantown, Maryland 20617

David J.

Job Details: 11/30/2023

F7e1 tachometer issue x2Customer complaint when trying to wash clothes during agitation or spin cycle unit did nothing and displayed a code above. Arrived today and verified complaint found F7E1 twice in error codes. Cleared error codes and ran diagnostic cycle during cycle when unit got to agitation and spin capacitor just hummedstopped test. Cycle powered off unit and disconnected power. Went under unit and found capacitor defective and leaking. Replaced part and reassembled unit tested unit is now working as intended. No error codes recalibrated unit job complete customer paid in full.

We serviced a

WHIRLPOOL DRYER

Model WEG745H0LZ1

Near Lothian, Maryland 20711

Shane B.

Job Details: 11/30/2023

"cx complaint is the oven not heating properly. cx said it says it beeps that its at set temp when her thermometer shows that its not. after running for a while oven temp dropped form 350 to 100. cx had pictures of thermometer readings. i found no saved codes. temp prob shows 75 at room temp which is a couple degrees warmer than the room. ran a bake cycle at 350. average temp was 340. the more times the element cycled on/off the longer it took to ignite each time. ordering control, reg, ignitor and temp prob. schedule when all parts are available.; ordrng 1 W10861656 (regulator) and 1 WPW10324262 (igntr-oven) and 1 W11564648 (control board) and 1 W10833885 (sensor)"

We serviced a

KITCHENAID DISHWASHER

Model KUDS01DLSS6

Near Washington, District of Columbia 20016

Samuel R.

Job Details: 11/30/2023

cx complaint unit is filling while even off.inspected unit and could confirm cx complaint.found wsater valve to be stuck in open postion causing unit to fill non stop and cause unit to overfill leak.turned water off and unit will need a new inlet valve.cx owes 110 for labor WP8531669; ordrng 1 WP8531669 (inlet valve)

We serviced a

WHIRLPOOL DRYER

Model WED99HEDW0

Near Washington, District of Columbia 20008

Samuel R.

Job Details: 11/30/2023

cx complaint unit would only show 18mins delicate.inspected unit and could comfirm.got error code f6e1 harness checked out good.reset power and to unit and tested unit and uni tnow registers correct times.unit is heating and working as it should.

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Washington, District of Columbia 20010

Samuel R.

Job Details: 11/30/2023

further inspection noise is coming from blower wheel.due to a defective warped blower wheel.unit will need a new blower wheel.wp697772 100 stock.; ordrng 1 wp697772 (blower wheel)

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Georgetown, Delaware 19947

Michael E.

Job Details: 11/30/2023

Upon arrival i found the ACU is sending 12vdc to UI but not 5vdc. Replaced ACU and door latch. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Severn, Maryland 21144

Israel R.

Job Details: 11/30/2023

Customer complaint unit hinge came out again. I inspected the unit and found the hinge spring popped out again. I pulled unit out and replaced both hinges right and left. Tested unit is back to normal operations.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 11/30/2023

"Customer complaint is that the unit is turning the oven light on by itself and is not heating properly. Checked for stored error codes and found F6E4. Based on error code and light issue, unit needs a new control. Contacted Whirlpool Safety with findings.; ordrng 1 W11594187 (control)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC3

Near Fort Loudon, Pennsylvania 17224

Andrew S.

Job Details: 11/30/2023

Cx complaint is that the unit is not draining properly and is giving an SD and F9E1 error code. Upon arrival I found that the drain pump is activating but barely moving any water. I was able to access the drain pump and remove the catch tray and found that it had debris in it blocking the flow of the water. I was able to clear the catch. i then tested the unit and found that it is now draining as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Severn, Maryland 21144

Emmanuel R.

Job Details: 11/30/2023

"Cs fridge door switch broken, confirmed complaint, I found the door switch is broken, Replaced door switch, unit is now working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Edgewater, Maryland 21037

Shawn D.

Job Details: 11/30/2023

arrived found unti is still cooling good freezer side has always made ice and never had temp issue. cx said when noise happens she opens fridge side since it sounds like its coming from there and temps go up but i think temps go up due to door being open. temp is at 35 in fridge. i listen to cx video and noise sounds like vibrating noise. i pulled unit out and replaced inverter on compressor looked like it was cracked then found 3 s.s. lines touching metal deff causong some noise snapped pics. adjusted lines and and tested is test 5 ramped compressor full speed and sounds good. told cx to keep an eye on unit and to call us back if noise comes back. unit is good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWS07

Near Front Royal, Virginia 22630

Daniel J.

Job Details: 11/30/2023

fridge frosting over customer stated she uses hair dryer to removed build up on evap near coils removed evap ran test one heater on no excessive frost at the time of trip more so near top of coils and little on the sides steamed drain and coild damper opening and closing fridge section currently cooling defrost heater working test 2 even frost pattern defrost possible short cycling reordering harness; ordrng 1 wpw10290745 (harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Oak Hill, Virginia 20171

Richard B.

Job Details: 11/30/2023

CX complant. Fridge dripping. Prior dianosis found unit needs seperator. Installed seperator and checked door for fully closing. Fridge is working as designed . Job comppleted. RB

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx735sdhv00

Near Milford Mill, Maryland 21244

Shane M.

Job Details: 11/30/2023

"cx complaint the unit making loud buzzing noise. could confirmed, compressor making loud noises. quote for the repairs $1,248.84. cx paid in full bc thought repairs were gonna get completed today . advised seal system tech needed. called office, refund all money but service call. WPW10143759 drier W10507884 compressor"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Millville, Delaware 19967

Michael E.

Job Details: 11/30/2023

Replaced FC door as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Dillsburg, Pennsylvania 17019

Fred G.

Job Details: 11/30/2023

cx complaint unit wont start a cycle. inspected unit and entered diag and found F5E4. cleared code and ran auto test and found unit finished with out issue. I did have to reset power to get unit into diag. I then reentered diag and found 0 error codes. i started a quick wash and found unit began to wash no issues.

We serviced a

WHIRLPOOL COOKTOP

Model WEG745H0LZ4

Near East Petersburg, Pennsylvania 17520

Justin L.

Job Details: 11/30/2023

Cx complaint that the back left burner keeps going out. Was able to access unit and verify concern. Verified correct oriface and found between medium and low the flame would go out. Was able to adjust valve to correctt the issue no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near East Petersburg, Pennsylvania 17520

Justin L.

Job Details: 11/30/2023

"Cx complaint same issue as before. Removed outer door and found condensation on the console. Removed vent assembly and gasket was still in place. Contacted techline and spoke to Derek. Potential of gaskets not sealing properly and reccomends ordering the outer door, vent assembly, gaskets, and console. Ordering parts and once in office will need to set return; ordrng 1 W11416371 (outer door stainless) and 1 W10909682 (nameplate) and 1 W11545539 (vent gasket) and 1 W11649995 (vent) and 1 W11545290 (deflector) and 1 W11412696 (seal) and 1 W11622500 (console)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near East Petersburg, Pennsylvania 17520

Justin L.

Job Details: 11/30/2023

Cx complaint door damaged. Was able to access unit and verify cx within 30 day cosmetic. Replaced door unit now checks good no further work needed

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Winchester, Virginia 22602

Ezra M.

Job Details: 11/30/2023

"inconsistant heating. tested unit on arrival, heating and tumbling normally, vents clear, good air flow. added wet clothes, continued tumbling, stopped heating. found wire harness not seated on motor, losing connection when vibrating. removed and reinstalled harness, verifed secure and unit heating."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Norfolk, Virginia 23518

Carl A.

Job Details: 11/30/2023

repalced all parts tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDhZ02

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 11/30/2023

"Unit needs new rh door seal, seal magnet strip falling out .; ordrng 1 W10407212 (rh seal)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Catonsville, Maryland 21228

Robert L.

Job Details: 11/30/2023

"cx complaint sd and f9e1 errors, also found f8e3 stored, found hose from tub to drain pump had obstruction, cleared hose, unit drained, unit was stuck draining, cleared pressure hose, and still stuck draining, replaced pressure switch and unitfully reset, ran diag cycle,and tested all ops ok"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Midlothian, Virginia 23114

Joseph D.

Job Details: 11/30/2023

Replaced damaged drawer panel and unit operating properly; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS03I IT

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 11/30/2023

Unit with full Frost pattern on freezer but no refrigerant entering refrigerator evaporator unit with blockage and three-way valve ordering compressor and condenser as they must be brazed as one; ordrng 1 W11575001 (3 way valve) and 1 W11548259 (Condenser) and 1 W11592010 (Compressor)

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Vienna, Virginia 22180

Jason A.

Job Details: 11/30/2023

CX complaint RANGE cooktop burners slow to ognite & flame height at HIGH looks like simmer.. If they leave the burner off & try again sometimes flame height is normal but issue happening more frequently. CX uses only the FR FL / / / the others are covered with alum foil. Advised CX aluminum might be drawing spark energy from other iginitors as they light at the same time. Measured gas flow at orifices. Pressure dropping below 4 inch WC. See SDpics. Returnning tech see TSP Measure & record incoming gas flow > JJ; ordrng 1 W11320019 (Manifold LEFT) and 1 W11320025 (Mainfold RIGHT) and 2 W11319683 (burner base L & R 2 needed)s and 1 W11106948 (regulator) and 1 gasflowmeter (gas flow meter)

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