Service History 1198 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW00

Near Fredericksburg, Virginia 22405

Tanner B.

Job Details: 05/17/2022

unit needs drain tube kit and fc cleared out . ordering drain tube kit; ordrng 1 w11190084 (drain tube)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Great Falls, Virginia 22066

Jason A.

Job Details: 05/17/2022

CX complaint DW door falls. Found right side. decoupled. Replaced L & R hinges as Left side is very weak from supporting door. Test door for proper operation. Ran test wash. NO LEAKS > JJ

We serviced a

KITCHENAID FREEZER

Model KFIS29PBMS02

Near Great Falls, Virginia 22066

Christian C.

Job Details: 05/17/2022

Cx complaint unit freezer shelves were hard to move. Inspected unit found shelves frozen with ice on tracks and shelves. Defrosted shelves. Unit is working as designed. Cx had refridgerator moved from side room to kitchen as well. Cx paid for service call.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Fallston, Maryland 21047

Neil H.

Job Details: 05/17/2022

replaced the heater per sp unit checked good.

We serviced a

JENNAIR RANGE

Model JDR8895AAW

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 05/17/2022

"cx complaint the unit is not heating properly on the front right burner. checked the unit and found that the burner head is filled with sut over the 16 years of use. therefore, the unit will need a new burner head. unit is running as desinged."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSD2456GEB

Near Lancaster, Pennsylvania 17601

Justin L.

Job Details: 05/17/2022

cx complaint unit not cooling properly. was able to access unit and found that there was ice build up on evap cover. using my steamer i was able to clear the ice and found unit not going into defrost and that previous repair from another company had failed ordering the necessary parts for repair andsetting return for Fri 5/20/22; ordrng 1 WP61006116 (defrost heater) and 1 WP68233-2 (defrost timer)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Baltimore, Maryland 21239

Shane M.

Job Details: 05/17/2022

cx complaint the isnt dispensing water. found a defective water line fitting to unit. advised to have fitting replaced by installers.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Charlottesville, Virginia 22903

Kyle A.

Job Details: 05/17/2022

Cx complaint of unit not washing. Did confirm motor has open winding and will need to be replaced.; ordrng 1 W10890624 (Motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSCS25INSS00

Near Great Falls, Virginia 22066

Christian C.

Job Details: 05/17/2022

Cx complaint ice maker does not work. Inspected unit jumped t and h on ice maker and motor does not rotate. Installed ice maker jumped t and h and ice maker filled with water. Cx paid in full.

We serviced a

WHIRLPOOL RANGE

Model WOD51EC0AS01

Near Sterling, Virginia 20165

Christian C.

Job Details: 05/17/2022

Cx complaint unit upper oven door is shattered. Inspected unit upper oven door glass is shattered. Called safety 7733638821 Cx would like door to be shipped to them for them to inspect. Cx owes labor on return.; ordrng 1 W10577911 (upper oven outer door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Sterling, Virginia 20165

Christian C.

Job Details: 05/17/2022

Installed all parts. Unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Culpeper, Virginia 22701

Thomas B.

Job Details: 05/17/2022

Did not make it to this store today will revisit; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Woodbridge, Virginia 22192

Thomas B.

Job Details: 05/17/2022

Unable to locate talked to rtm states unit may have been returned or sold for parts states unit has been removed from system closing ticket

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Annandale, Virginia 22003

Lloyd B.

Job Details: 05/17/2022

Cx complained water would drip from the dispenser and the ice would continue to dispense. Coiuld not duplicate the water because the cx is having water work done but it sounds as the switches are sticking. Unit needs new ice door; ordrng 1 W11423781 (ice door)

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Taylors Island, Maryland 21669

Emmanuel R.

Job Details: 05/17/2022

"Cs convection fan is making a noise, I found the noise coming from the convection fan cover inside the oven. I secured and adjusted the cover. No more noise coming from fan. Unit is working as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Reinholds, Pennsylvania 17569

Justin L.

Job Details: 05/17/2022

as per previous visit was able to access unit and replace parts. tested unit and unit now checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Lebanon, Pennsylvania 17046

Justin L.

Job Details: 05/17/2022

cx complaint while washing a queen size mattress pad that the unit smelled like something was burning. was able to access unit and verified proper voltage. plugged unit in and cancelled the cycle and it emptied out the water. checked under unit and found no issues. ran drain and spin and spun out cover. checked diagnostic and found no saved codes. contacted techline and 7733676078 contacted saftey team as well 7733659318 no further work needed

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Yorkana, Pennsylvania 17406

Bernard M.

Job Details: 05/17/2022

"replaced all parts with assist from DB, ran auto test and unit completed test without issues and all water was removed. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Richmond, Virginia 23233

Jerod R.

Job Details: 05/17/2022

"tested unit ound unit detergent pump is activating and sensor is showing detergent leaving despenser , adjusted front feet to see if it is the issue but unit is working as designed"

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Potomac, Maryland 20854

Roberto I.

Job Details: 05/17/2022

"Cx complaint noise and vibration during cycle. Tested unit, confirmed noise/vibration from blower. Removed front, found heavy lint build up on blower wheel. Removed lint and reassembled unit. Ran a test cycle, the unit worked as designed. Collected 120"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Hagerstown, Maryland 21740

Danny R.

Job Details: 05/17/2022

installed parts checks ok

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near ,

Danny R.

Job Details: 05/17/2022

installed partsa checksok

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DS02

Near Baltimore, Maryland 21209

Keith H.

Job Details: 05/17/2022

replaced console tested oven and mw nboth working

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Timonium, Maryland 21093

Keith H.

Job Details: 05/17/2022

cx complaint is door falls inspected unti and found the hinges shot and unit needs new heater per servcie bullentin; ordrng 1 W11573702 (hinge right) and 1 W11537778 (heater)

We serviced a

JENNAIR MICROWAVE

Model JMC2430IM03

Near Richmond, Virginia 23225

Joseph D.

Job Details: 05/17/2022

adjusted door to shut properly. unit working properly.

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW2

Near Richmond, Virginia 23220

Joseph D.

Job Details: 05/17/2022

helped bc

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Fallston, Maryland 21047

Neil H.

Job Details: 05/17/2022

cx complaint unit leaking and damaged the floor and the ceiling in basment found the inlet valve leaking slow cx going to call i took pics of leaking and the floors and ceiling

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Palmyra, Virginia 22963

Kyle A.

Job Details: 05/17/2022

Updated heater as per service notice.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW

Near Washington, District of Columbia 20003

Ricardo S.

Job Details: 05/17/2022

"the client complains that the washer machine stops when the timer read 12 minutes, so i run a quick wash with some clothes, then i go to check another units then come back and washer machine works fine, the timer read 4 minutes then the washer finish the cycle . unit working ok"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Rosedale, Maryland 21237

Shane M.

Job Details: 05/17/2022

no errors in system. found tight suspension. found waterlines smacking against cabient. used zipties to hold lines away from unit. unit working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Rosedale, Maryland 21237

Shane M.

Job Details: 05/17/2022

installed both parts. unit working proeperly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Alexandria, Virginia 22312

Eric W.

Job Details: 05/17/2022

cx cmplant of rear cover bent and water line is bent inspected unit found rear pannel bent and water line bent over removed rear pannel and straighted up water line is good only a small bend in line unit not installed yet still in wraper from wp

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Manassas, Virginia 20109

Daniel J.

Job Details: 05/17/2022

installed heating element removed old one tested no faultsa no leaks reinstalled dishwasher

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Germantown, Maryland 20874

Julian H.

Job Details: 05/17/2022

elw PROGRAM 2YR WARRANTYCX complaint about unit giving an error F2E2 misscomm between ui and control confirmed proper power to control 120vac need ui and control; ordrng 1 W11306302 (cntrl-elec) and 1 W11402115 (ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Clifton, Virginia 20124

Robert W.

Job Details: 05/17/2022

CX Complaint is the Display wont work and unit shut down. Inspected unit and found unit has good power and is cooling display button not responding properly. Cycled power and tested unit still cooling properly display not working like it should. Ordering UI and will use control on return.; ordrng 1 W11387387 (UI)

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Glen Arm, Maryland 21057

Neil H.

Job Details: 05/17/2022

cx complaint lights replaced led all lights on checked good; ordrng 1 w11462342 (module)

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Boyds, Maryland 20841

Julian H.

Job Details: 05/17/2022

replaced burner heads and working

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Clarksburg, Maryland

Julian H.

Job Details: 05/17/2022

replaced parts and all burners working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS00

Near Richmond, Virginia 23225

Joseph D.

Job Details: 05/17/2022

"replaced heater, melted line. confirmed icemaker could fill. temp good. working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Richmond, Virginia 23234

Joseph D.

Job Details: 05/17/2022

replaced compressor drier and evap. unit working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Ashburn, Virginia 20148

Demonte S.

Job Details: 05/17/2022

Arrived at the cx house knocked / Ring Doorbell. Cx then came on the Ring Doorbell. Cx states that they called whirlpool because the Dishwasher isn't at this address. The dishwasher is in North Carolina somewhere. Cx states no services whirlpool down there in the area that the Dishwasher is located.

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ00

Near Columbia, Maryland 21044

Robert L.

Job Details: 05/17/2022

"cx complaint freezer and upper LEDs out, replaced freezer LED from truck stock per TSP W11460554, all lights returned, tested all ops ok, parts and labor covered under s-191AQ, reordering for truck stock; ordrng 1 W11601310 (LED white), used 1 W11601310 (LED white) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS00

Near McLean, Virginia 22102

Jason A.

Job Details: 05/17/2022

"CX complaint FRIDGE Left UPR hinge separated & door not closing properly. Verified complaint & found 4 LEDs are out - 2 upr RC & 2 FC. Replaced hinge & hinge shim kit per TSPW11170909B from van stock. LEDs should be covered under TSP W11606409 & S84638 because the LEDs in this fridge is the same that is used byt 2017 to 2022 FRIDGES. Called techline & bus partners to try to get parts & labor covered but was declined. CX will call KA to try & get parts covered. If Parts extension issued order LEDs > JJW11416733 extension LEFT; ordrng 1 W11171640 (shim-hinge KIT, JJ/VS 12.15) and 1 W11416733 (EXTENSION, JJ/VS 40.42) and 4 W11462342 (led 33.68)s and 10 W11484836 (led module 19.26)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Chester, Virginia 23831

Chris B.

Job Details: 05/17/2022

cx complaint unit will not defrost inspected unit found evap therm at 0 degrees and 85 ohms threw heater at brown and white on harness unit needs control W11546690 apon leaving found crack in rc floor of cabinet cx noticed took pic of crack..... when defrosting evap had floor of fc covered in towels called tech line robert stated use liner repair kit 8212572 robert from tech line 7733671905; ordrng 1 W11546690 (control) and 1 8212572 (epoxy repair liner)

We serviced a

WHIRLPOOL WASHER

Model WTW8000BW0

Near Goldsboro, Pennsylvania 17319

Marc M.

Job Details: 05/17/2022

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL OVEN

Model KEMS378SSS05

Near Columbia, Maryland 21044

Robert L.

Job Details: 05/17/2022

"part not sent , marked installed on 5/12, spoke to warehouse they have it, called cx and rescheduled for thurs 5/19 must be AM out of house by 1pm; ordrng 1 WPW10207398 (elmnt-bake)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 05/17/2022

try to fix unit wrong part sent as part missiing a port on board cx stated that they are getting a new unit per wirhlpool

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Palmyra, Virginia 22963

Kyle A.

Job Details: 05/17/2022

Updated heater as per service notice.

We serviced a

WHIRLPOOL COOKTOP

Model WFG320M0BB2

Near Middle River, Maryland 21220

Shane M.

Job Details: 05/17/2022

installed both parts. unit working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Chesapeake, Virginia 23321

Zachery R.

Job Details: 05/17/2022

"replaced inlet tube and installed hose clamp, tested, no signs of any leaks, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WEG515S0FS2

Near Potomac, Maryland 20854

Roberto I.

Job Details: 05/17/2022

"CX complaint no diplay.Confirmed complaint, power supply ok, coocktop working ok. Removed console, confirmed 120V supplied to the control. Reconnected P1, display turned on and oven worked. Possible issue with control, cx asked me to replace control anyway. Ordering control board W11310915. Collected 469.21 (Paid in full, svc 90 for 2nd unit). Return visit 5/20/22; ordrng 1 W11310915 (control board)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Richmond, Virginia 23229

Jerod R.

Job Details: 05/17/2022

tested unit found unit had excessive suds advised customer of soap use and clean washer cycle

We serviced a

MAYTAG DISHWASHER

Model MDB5969SDM1

Near Herndon, Virginia 20171

Demonte S.

Job Details: 05/17/2022

Inspected the unit. Found that the cx is saying that the Dishwasher Start button will not work. Checked the Start button. Found that the Start button is stuck down. Installed a new Console. Tested the unit. No leaks. Unit is working as Designed. Cx paid by Card. Cx is paid in full.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Leesburg, Virginia 20175

Richard B.

Job Details: 05/17/2022

"CX complant. Microwave shuts off and on by itself. Prior diagnosis found unit needs console and control . Called tech line saftey on last visit SR7733531501. Installed new control and console, Set time and date . Tested and hating. Job completed, RB"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS0

Near Marietta, Pennsylvania 17547

Bernard M.

Job Details: 05/17/2022

"Cx complaint unit doesn't operate. When arrived the console read F9E0 miswire. Entered diag and found additional error codes F3E0 sensor short, F6E1 over temp and F1E0 communication error. After set for preheat the iven shuts off and error codes begin to display. Unit would need control and temp sensor. Gave cx quote for full repair, and she stated they'll be purchasing new unit. Cx paid 120 service fee"

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC0

Near Gordonsville, Virginia 22942

Eric F.

Job Details: 05/17/2022

"Confirmed cx complaint unit dryer door seal not staying seated in door assemley. Found seal malformed, ordering seal.; ordrng 1 W11126230 (seal)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Mechanicsville, Virginia 23116

Gill G.

Job Details: 05/17/2022

replaced heating element as per service pointer. tested. checked for leaks. unit is working as designed. cx has concern with rust spots above the vent exhaust. there are three rust spots on the edge of the outer door and console directly above the vent exhaust channel. took pics to document. cx wants a new outer door.

We serviced a

KITCHENAID REFRIGERATOR

Model KBLS36FKX00

Near Laurel, Maryland 20723

Israel R.

Job Details: 05/17/2022

Customer complaint unit is not cooling correctly. The unit is beeping and the filter wont go in. I check for temps and the unit is reading 41 in the refrigerator set to 32 and freezer is set ti -1 and is reading 11 degrees. Removed evap cover and the fan is not starting. I pushed it with my finger and the evap turned on. but when stops the fan is not starting by it self. I quoted and collected for new evap fan and replace. Unit is now back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Beltsville, Maryland 20705

Israel R.

Job Details: 05/17/2022

Customer complaint unit is leaking and the door is not closing correctly. I tested the unit and the unit is sealing but doors are uneven. I steamed the unit and the used permagum to level unit. I remove dthe ceiling and the unitis leaking from the vavle. Unit needs new vavle.; ordrng 1 W11482383 (Valve)

We serviced a

JENN-AIR RANGE

Model JGC3530GS01

Near Clarksburg, Maryland 20871

Julian H.

Job Details: 05/17/2022

replaced center and rf orifice holders CX also complaint about LF being too low inspected orifice and found a 132mm orifice on it need to be 155mm ordering part all other burners worked fine now; ordrng 1 WPW10571492 (holder-orf LF)

We serviced a

WHIRLPOOL WASHER

Model WTW4850XQ1

Near Harpers Ferry, West Virginia 25425

Ricky E.

Job Details: 05/17/2022

"customer stated that the unit will not spin or agitate.. fnd units motor seized, fnd an error for a speed sensor fault.. also the gearcase is grinding.. the unit would need the shifter, motor, capacitor, splutch and gearcase.. the customer is replacing the unit..."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM06

Near Stephenson, Virginia 22656

Ricky E.

Job Details: 05/17/2022

"ck fnd units door not sealing and the gasket wont stay in the door track.. used silicone to fill out behind the gasket to prevent the gasket from coming out, and resealed the door to the cabinet.. unit cksok.."

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Richmond, Virginia 23229

Jerod R.

Job Details: 05/17/2022

replaced ordered parts and tested unit is bnow fully functional

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Ashburn, Virginia 20147

Christian C.

Job Details: 05/17/2022

Called techline 7733510333 per previous visit. Was told to instal insulation first then call back. Installed insulation noise still persists. Called techline. 7733510333 Adised to follow steps in service pointer W11378591A when attempting to remove blower wheel it got cracked. Did not attempt to remove blower wheel so unit is still usable for cx. Ordering blower wheel to continue with service pointer W11378591A .; ordrng 1 W11327190 (blower wheel) and 2 WP483219 (Insulated pad)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Fredericksburg, Virginia 22406

Tanner B.

Job Details: 05/17/2022

unit will need heater installed on return; schdld next appmnt for 5/19 THU !

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Ashburn, Virginia 20147

Christian C.

Job Details: 05/17/2022

Installed heating element per special project. Tested unit no errors and no leaks.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Leesburg, Virginia 20176

Richard B.

Job Details: 05/17/2022

"CX complant, Upper basket falling down. Inspected unit and found right rear wheel failed where rail meets wheels. Unit will need right rail assembly Costco additional warrenty. Further work needed, Unit also needs heater assembly as heater has gold bushings and is a FX serial number, Further work needed, RB; ordrng 1 W11561080 (track wheel) and 1 W11537778 (heater assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Leesburg, Virginia 20176

Richard B.

Job Details: 05/17/2022

"CX complant. Unit turns on by itself Inspected uni and found F2E1 error code for stuck HMI button . Unplugged unit and then restored power , Error code returned. Indicating a issue with HMI . Ordering HMI console / Not in stock , Further work needed. RB; ordrng 1 W11478525 (HMI ui console)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 05/17/2022

"cx complaint unit not washing, checked unit found f4e3 f7e1 codes, 120 vac from control to motor, motor not turning, unable to clear codes, bring control back.; ordrng 1 W11085683 (pump&motor)"

We serviced a

AMANA WASHER

Model NFW5800HW3

Near Fredericksburg, Virginia 22405

Tanner B.

Job Details: 05/17/2022

"Cx concern the unit not draining.. found f9e1 error. pump getting 120vac but not pumping , unit needs new pump.. need to return with wet vac, motor on mine went out ..; schdld next appmnt for 5/19 THU !"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Woodbridge, Virginia 22191

Carl R.

Job Details: 05/17/2022

"top load washer fill excessive noise during fill cycle all cycles. Installed parts from previous technician diagnosis. Tested unit, unit is unit still makes noise. Needs further diagnosis. Possible gear case or motor."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Richmond, Virginia 23226

Jerod R.

Job Details: 05/17/2022

"tested unit found unit had leak thru on the cold water side, replaced valve and tested unit is now fully functional"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW2

Near Williamsburg, Virginia 23185

Lucas R.

Job Details: 05/17/2022

upon arrival cx cancelled appt. confused by 10 year warranty.

We serviced a

WHIRLPOOL WASHER

Model WFC7500VW2

Near Richmond, Virginia 23220

Chris B.

Job Details: 05/17/2022

replaced valce control and pressure switch and cleared drian pump tested unit working as desighned

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2W11378949

Near Woodbridge, Virginia 22193

Carl R.

Job Details: 05/17/2022

7733674625. Inspected unit and found that the fascia is not properly working. Found unit is getting power. 245vac at the terminal block. 26 vDc at the whit and black wires. ACU needed and fascia needed. Replace parts together.; ordrng 1 W11378949 (Facia) and 1 W11512506 (ACU)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Woodbridge, Virginia 22193

Carl R.

Job Details: 05/17/2022

"Ice maker not making ice . Inspected unit and found that the ice maker would make ice randomly. Ice water fill tube is not blocked with ice. Lines are not kicked or blocked. Ice can be seen on lower right side of EVAP cover. Ordering ice maker, control, and EVAP harness.; ordrng 1 W11556926 (Ice maker) and 1 W11524469 (Control) and 1 W11524653 (EVAP harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0A

Near Partlow, Virginia 22534

Eric F.

Job Details: 05/17/2022

"Confirmed cx comoplaint unit not cooling, compressor not turning on. Found start relay not functioning. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW01

Near Alexandria, Virginia 22304

Eric W.

Job Details: 05/17/2022

installed new door switch and tested unit

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KPS0

Near Burke, Virginia 22015

Lloyd B.

Job Details: 05/17/2022

"Cx has a unit that needs the upgraded element. Went to install but the floor needs to come up in the front as well as the crown molding, they both had to be removed to install unit. Cx will call back after its done"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Alexandria, Virginia 22314

Eric W.

Job Details: 05/17/2022

installed new sump and tested for leaks no leaks

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS

Near Burke, Virginia 22015

Robert W.

Job Details: 05/17/2022

Replaced gasket and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT771RWYB01

Near New Cumberland, Pennsylvania 17070

Sal R.

Job Details: 05/17/2022

CX complaint was that the the FC bottom liner was covered in ice. I found that the the drain tube was clogged. I steamed out the tube and the evap pan. Unit test good.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Camp Hill, Pennsylvania 17011

Sal R.

Job Details: 05/17/2022

"Per the previouse tech, I was able to access and replace the console. Unit test good."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS09

Near Mechanicsville, Virginia 23116

Gill G.

Job Details: 05/17/2022

cx complaint: unit tripping breaker. cx stated that unit was tripping breaker until builder adjusted support of unit and added shims to front end and unit has not tripped breaker in two weeks. no stored fault codes. tested unit bake. no issue found at this time. cx is going to have builder check junction box connecions.

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Fredericksburg, Virginia 22407

Eric F.

Job Details: 05/17/2022

"Installed UI, tested unit, unit working as designed."

We serviced a

KITCHENAID RANGE

Model KOSE500ESS02

Near Fairfax, Virginia 22030

Demonte S.

Job Details: 05/17/2022

Inspected the unit. Found that the cx is saying that the Oven will not power on. Checked the Thermal Fuse to the Oven. Thermal Fuse is reading Open. Cx paid by check in full. Advised the cx that I don't know what else is wrong with the Oven until we power the Oven on from here. ; ordrng 1 W11204568 (Whirlpool Oven Thermal Fuse)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model UMV1160CS9

Near College Park, Maryland 20740

Samuel R.

Job Details: 05/17/2022

cx complaint unit is making noise.inspected unit and found unit to be working properly.no error codes.unit is all good

We serviced a

WHIRLPOOL DRYER

Model WED9150WW1

Near Silver Spring, Maryland 20902

Samuel R.

Job Details: 05/17/2022

cx complaint unit is making noise.checked uit and found unit to make some noise.found lint build up on blower wheel.cleaned wheel.tested unit and working properly

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Winchester, Virginia 22602

Ezra M.

Job Details: 05/17/2022

"installed new wire harness, set unit for 40 min cycle. shut off at about 18 mins left. put on air fluff after 10 mins of cooldown, set for 30 mins, ran for less than 1 before shutting off. called techline, spoke with Travis. submitting to engineering."

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Leesburg, Virginia 20176

Richard B.

Job Details: 05/17/2022

CX complant. Can not see the settings for the gas knobs . Inspected unit and found the lettering for the knobs as well as kitchenaid is barely visable. Cooktop that was sent is the same . Reordering cooktop as mabey a different batch may be darker. Also ordering bezel kit. RB; ordrng 1 w10722085 (cooktop) and 1 W10853046 (bezels)

We serviced a

WHIRLPOOL DRYER

Model WGD5700XW1

Near Silver Spring, Maryland 20902

Samuel R.

Job Details: 05/17/2022

cx complaint dryer is not heating.inspected unit and could confirm cx complaint.found ignitor to be bad.was going to replace ignitor but pre id ignitor came broken.also found found gas vavle to hardly distrub gas.all thermo sensors read correcty.unit would alos need a gas valve.gave cx a quote and cx said they will just replace unit

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Burke, Virginia 22015

Lloyd B.

Job Details: 05/17/2022

Cx has a unit that needs the upgraded heater. Installed new element and tested and it will heat and not leak. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Stephenson, Virginia 22656

Ricky E.

Job Details: 05/17/2022

"customer stated that the unit wasnt making ice.. ran im and the units valve wouldnt turn on.. fnd the valve connection disconnected... secured connection and retested, unit cks ok.."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32L19AS1

Near Virginia Beach, Virginia 23462

Carl A.

Job Details: 05/17/2022

"cx complaint of sparkes out of the unit, checked unit to find that the cap is swollon, and dieoed advise that the high side of system to be replaced, unit did arch when tech pluged unit in called techline Steve 7733672513 was advise to to replace cap and dioed,advise cx of the repairs cx dose not feel safe even if they repair unit also called sftey spoke with John at Saftey File # 7733655145 service call break down as follows 1/wpw10574736,1/w10844213,1/w11256462service call 0.00parts 320.43shipping 15.00labor 110.00sub total 445.43tax 19.23grand total 464.66deposit 0.00balance due 464.66"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Timonium, Maryland 21093

Keith H.

Job Details: 05/17/2022

replaced fill tube unit is working now

We serviced a

WHIRLPOOL DRYER

Model WGD49STBW2

Near York Haven, Pennsylvania 17370

Sal R.

Job Details: 05/17/2022

"CX complai nt was that then tuni would not opperate. I found that the thermal fuse was OL. I replaced the fuse and unit test good. I advised CX to have a licensed vent cleaning Co. come into the home for vent inspections/ cleaning. I Serv ice , labor and part covered under VIA warranty.; used 1 WP3392519 (thermal fuse) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near McLean, Virginia 22101

Jason A.

Job Details: 05/17/2022

CX complaint FRIDGE warm temps - another company serviced unit under TPB 3X & unit starts to cool but gets warm again after a few months. Found iced up evap & warped pan. Cleared all ice & secure thermistor per TSP W11092686 Rev. G Ran test 5 & frost pattern very weak. See SDpics. 2CountSealSyst > JJ; ordrng 1 W11457241 (pan) and 1 2CountSealSyst (2CountSealSyst) and 1 W10913906 (Coupler) and 1 W11492867 (evap) and 1 W10832994 (compressor kit) and 1 W10143759 (UV drier)

We serviced a

MAYTAG REFRIGERATOR

Model MTF2191ARW

Near Baltimore, Maryland 21205

Shane M.

Job Details: 05/17/2022

cx complaint the unit icemaker is leaking. can confirmed found icemaker leaking from right front corner of icemaker. ordering icemaker w valve.; ordrng 1 D7824706Q (icemaker) and 1 WP61005273 (VALVE)

We serviced a

KITCHENAID RANGE

Model KSGB900ESS4

Near Arlington, Virginia 22203

David J.

Job Details: 05/17/2022

Cx complaint unit not working properly. Inspected unit and tested all burners along with oven. Unit is working as it should. Found ST burner had paper towel particles all over the bottom which could have cause the orange flame. Cleaned off and tested again and a steady blue flame.

We serviced a

WHIRLPOOL DRYER

Model GEW9200LW1

Near Alexandria, Virginia 22301

Eric W.

Job Details: 05/17/2022

cx complant of unit not heating ome out thermals are good ome heater getting ol heater is open needs element cx paid in full; ordrng 1 WP3387747 (element)

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