Service History 1196 - VIA Appliance

We serviced a

WHIRLPOOL COOKTOP

Model KICU509XBL00

Near Alexandria, VA 22310

Lloyd B.

Job Details: 05/18/2022

"Cx complained of a pop noise and of no function. Went to inspect the unit but the cooktop is attached via some glue to the countertop so tight, It can not be removed. A razor could not fit in between the cooktop and countertop without further damage. Cx will have to have it removed for further service. Please pre id control module and power cord; ordrng 1 W10857232 (control module) and 1 WPW10396824 (cooktop) and 1 W10396611 (power cord)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Burke, VA 22015

Lloyd B.

Job Details: 05/18/2022

"Cx complained the unit would fill non stop. Inspected the unit and found that with the water valve on at the house, water pours into the washer. Also, in diagnostics, when going to spin, made noise. Unit needs new belt and valve. Cx is going to talk with insurance to see if they will pay. Job complete. Service declined for now; ordrng 1 W11210459 (valve) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW1

Near Adelphi, MD 20783

Julian H.

Job Details: 05/18/2022

CX complaint about unit giving an error code inspeted and found F1E0 control internal failure confirmed power to control 240vac as well connections tight need control; ordrng 1 W11528350 (ctrl elec)

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Manchester, MD 21102

Sal R.

Job Details: 05/18/2022

"CX complaint was that the unti would not heat. I was able to access the fuses and element . I found that the element was broken. I was able to replace the element and unit test good. I collected #345.82 for service, parts, shipping, taxes, and labor charges via check #1631"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS

Near Leacock-Leola-Bareville, PA 17540

Justin L.

Job Details: 05/18/2022

cx complaint unit not working properly. was able to access unit and check voltage at the termianl block found constantly fluctuating voltage at l1 to ground and l2 to ground. videoed the spikes and showed the cx. cx will need an electrician to correct the issue as of now no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Selbyville, DE 19975

Michael E.

Job Details: 05/18/2022

"CX complaint: no ice and water on FC door. Tested and verified complaint. IB temp is 6 and IB fan working. E5 error code for IM. Escutcheon heater not warming and is condensating. Ordering inlet tube heater, escutcheon and marking IM for return visit. On repair visit, replace IM and inlet tube heater, then test IM fascia heater, if does not come on then replace the escutcheon. Cannot reschedule due to upcoming vacation; ordrng 1 WPW10553630 (escutcheon) and 1 W11087201 (heater)"

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Silver Spring, MD 20905

Brian R.

Job Details: 05/18/2022

replaced kit ordered but unit still not right and service pointer calls for another kit. got flames lower but left burner clicks a bit before lighting and right now checks it seems. will order pointer hit and see if that gets burners closer to what they should be. as soon as kit comes in office will schedule.; ordrng 1 W11238042 (Service Kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ

Near Springfield, VA 22151

Carl R.

Job Details: 05/18/2022

"AIG DW not going thru cycle/stalls. Replaced console from previous technician diagnosis. Removed door skin, screws, original console and control. Installed new console, control, door skin and screws. Turned power back on. Test unit on normal wash. Unit drained, filled washed. Unit working properly. No other parts needed."

We serviced a

WHIRLPOOL WASHER

Model WTW8120HC0

Near Olney, MD 20832

Brian R.

Job Details: 05/18/2022

cx complaint is unit shut down one day and locked lid and wouldnt start or turn on or do nothing. power at wall and control good but nothing out. control bad. replaced control and powered unit and now unit checks. ran tests and advised cx to try a few cycles and see how unit does. job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Herndon, VA 20171

Richard B.

Job Details: 05/18/2022

"CX complant. Water remains in dispenser at end of cycl/ Inspected unit and found no error codes , Foun water remains in dispenser after cycle. Found service pointer stated to change dispenser assembly . Further work needed, RB; ordrng 1 W11524105 (dispenser assembly)"

We serviced a

MAYTAG WASHER

Model MVW6200KW

Near Edgewood, MD 21040

Neil H.

Job Details: 05/18/2022

cx complaint washer got off balance i tested unit leveled and unit checked good floor is bouncy and when spining you can feel the vibration through the floor but everything seems good.

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM04

Near Dunnsville, VA 22454

Lucas R.

Job Details: 05/18/2022

"cx complaint unit leaking, checked unit temp at -3 upon arrival, unit in defrost drain pan not overfilling, cycled icemaker no leaks, pulled unit found ice on suction tube to compressor called techline spoke with joel sr7733683244, advised to check for airflow issues, found condensor fan not pushing airflow, compressor hot and damged from overheating, unit needs sealed system tech for return visit.; ordrng 1 W11507067 (evaporator) and 1 WP2188874 (condenser fan motor) and 1 WPW10383615 (thermistor) and 1 WPW10750849 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 4387444 (evap repar)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Portsmouth, VA 23701

Jason T.

Job Details: 05/18/2022

"Cx complaint, no ice production, found icemaker fill tray clogged with ice due to slow water flow, inlet pressure causing the issue. Removed the ice and ran factory diagnostic test # 25, verified icemaker fill-harvest, reservoir filled halfway during fill. Advised cx to have a certified plumber resolve the water flow issue, once corrected icemaker will operate properly, set unit to an 8hr defrost cycle...working as designed."

We serviced a

WHIRLPOOL OVEN

Model KOCE500ESS11

Near Falls Church, VA 22043

Jason A.

Job Details: 05/18/2022

CX complaint MW+O fan noise from OVEN. manual component activation & test all blowers. Confirmed with CX noise is oven blower 5. Previous tech ordered MW fan > JJ; ordrng 1 W11245567 (blower 5)

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHZ04

Near Smithfield, VA 23430

Zachery R.

Job Details: 05/18/2022

"cx complaint unit not cooling in fc. upon arrival checked temps in fc. used italian ice from middle shelf. icey reading 55 degrees, took temp from top shelf between ground beef and beef patties. fc at 38 degrees, unit was set at 3 degrees in fc, and 35 in rc, set temps to 37 in rc and 0 in fc. checked fans. fans are good. come to find oil on condenser line coming from cabinet. spoke with LR and AR. was advised to document findings with techline. called techline, was unable to speak with assistant due to poor service.; saved tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Greenwood, DE 19950

Frederick R.

Job Details: 05/18/2022

Replaced heater element per special project s17304. Tested unit for operation and leaks. Job is complete

We serviced a

WHIRLPOOL OVEN

Model WOD77EC7HS02

Near Manassas, VA 20111

Robert W.

Job Details: 05/18/2022

Cx Complaint is the unit wont turn off after storm. Inspected unit and found error for UI cycled power to unit and unit started up and is working properly advise CX to connect unit to wifi to update console to help pervent communication errors.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Millsboro, DE 19966

Frederick R.

Job Details: 05/18/2022

Cx complaint is lid stuck on WM. Inspected unit and verified complaint. FOund lid lock and strike to be defective. Replaced both parts from pre-id. Unit is now repaired and working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Washington, DC 20009

Samuel R.

Job Details: 05/18/2022

opemed box infront of cx as he saw box was damaged.found bits of plastic allover box.could not find where the plastic came from.cx advised they want a new sump with no damage.called into pw and one in stock for this job.; snapped 2 QuickPics

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Winterville, NC 28590

Ronnie B.

Job Details: 05/18/2022

"removed and replaced lid lock and bezel, tested, unit works as designed."

We serviced a

IKEA DISHWASHER

Model IUD7070DS2

Near Baltimore, MD 21224

Eric W.

Job Details: 05/18/2022

cx complant of unit leaking inspected unit found the vnet has falling off door tryed to reinstall but still leaking unit needs vent oring and deflector cx paid in full; ordrng 1 WPW10329609 (vent 64.66) and 1 WP8269259 (vent o ring 45.28) and 1 WPW10334900 (deflector 26.75)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Chester, VA 23836

Chris B.

Job Details: 05/18/2022

replaced dispencer and bezel tested unit working as desighnedd

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Westminster, MD 21157

Sal R.

Job Details: 05/18/2022

CX concerns where that the utni was not straight in the cab and that the front face of the cab ios damaged. I was an secure unit stright and took picks of damage.

We serviced a

WHIRLPOOL STACKABLE

Model WET4024HW0

Near Hershey, PA 17036

Fred G.

Job Details: 05/18/2022

i was able to access unit and replace the dryer door switch as per previouc tech. tested unit and now unit checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Upper Marlboro, MD 20772

Mitchell H.

Job Details: 05/18/2022

cx complaint unit would say po frequently. installed ui and control. tested ice maker and went through fine and bin was full when i got there. ice maker is okay. informed cx to keep an eye on unit and make sure there is not po messages. job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Charlottesville, VA 22902

Kyle A.

Job Details: 05/18/2022

Installed door but badge needs to be mailed to the cx.; ordrng 1 W11223753 (Badge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Walkersville, MD 21793

Ricky E.

Job Details: 05/18/2022

"installed water tube, fnd the homes guess fitting faulty.. the customer must contact her property managment company for help..."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW2

Near Selbyville, DE 19975

Michael E.

Job Details: 05/18/2022

CX complaint: basket banging around. Tested and verified complaint. I found the right side was significantly lower than the left but it was level from front to back. I leveled unit and tested and it is now working properly. Collected 120 for service by check. Job ios complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Windsor, VA 23487

Zachery R.

Job Details: 05/18/2022

"cx complaint unit not filling. checked unit. unit displaying f7e4 basket re-engagement failure. cleared fault. tested hot and cold valve, valves checked good. ran test cycle. unit then displayed f6e3 com error. also heard grinding from under unit, checked slider. slider has oil all over, ordering gearcase, slider, motor, and rotor to complete repair.; ordrng 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor)"

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Richmond, VA 23224

Gill G.

Job Details: 05/18/2022

verified cx complaint of unit door not closing. found strike not latching onto catch. strike is malformed. replaced strike. tested. unit is working as designed.; used 1 W11366436 (strike) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Lancaster, PA 17602

Justin L.

Job Details: 05/18/2022

was able to access unit and replace assembly. tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Henrico, VA 23231

Gill G.

Job Details: 05/18/2022

verified cx complaint of unit lint screen not going into position. found spring clip had moved out of position and was preventing lint screen from being pushed all the way down into bower housing. repositioned clip onto blower housing. tested. clip is now holding lint screen but allowing it to slide into place. unit is working as designed.

We serviced a

JENN-AIR RANGE

Model JGRP548HL00

Near Annapolis, MD 21401

Kevin P.

Job Details: 05/18/2022

"arrived and now the small oven is working correctly and the large oven is giving problems per cx set big oven to bake and 350 and hit start and the start button blinks and dings 3 times but doesnt start, tried 3 times same thing. moved to broil and hit start and oven lit right away, then moved back to bake and its lighting everytime, explained to cx that if it does work immediately to do the same and make another selection the move back to the original option and also to make the selections slowly and allow a bit before trying to start the unit so the unit can process the input for the selection. called techline to discuss and explained to them my recommendation to have the cx get her app set up and connected in order to flash the most current software as been intructed prior"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW1

Near Herndon, VA 20171

Richard B.

Job Details: 05/18/2022

"CX complant Clothes taking seeveral times to dry. Inspected unit and large ball of lint oin back of dryer, Checked vent and good air flow per vent test . No error codes in diagnostics. Moistened moisture sensor and ran a cycle starting with 40 min. machine counted down normally and when sensor became dry dryer continued to run indicating a faulty moisture sensor. in stock , Please scedule with other jobs for this CX 589838 RB; ordrng 1 WPW10298258 (sensor moisture)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH06

Near Hampstead, MD 21074

Sal R.

Job Details: 05/18/2022

CX complaint is that the unti is making a noise. I found that the unti to be opperating as designed. I was not able to recreat the noise. CX is going to call back into the office is noise happens again. CX is also going to capture a video of the noise.

We serviced a

WHIRLPOOL RANGE

Model WFG745H0FS1

Near Baltimore, MD 21229

Eric W.

Job Details: 05/18/2022

installed new dsi and collected 110.00 unitnow working

We serviced a

MAYTAG OVEN

Model MGR8800FZ0

Near Manassas, VA 20111

Robert W.

Job Details: 05/18/2022

"CX Complaint is the oven door not opening, Inspected unt and found the left hinge has failed causeing door not to close or open properly. Pulled door apart and replaced left hinge advise cx the right hinge is starting to fail cx didnt want to replace right side. Left old part with CX."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Frankford, DE 19945

Michael E.

Job Details: 05/18/2022

Replaced element as per special project. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ1

Near Abingdon, MD 21009

Neil H.

Job Details: 05/18/2022

replaced the heating element unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Millsboro, DE 19966

Frederick R.

Job Details: 05/18/2022

CX complaint is whining noise coming from back. CX verified with audio recording. Also found condenser fan motor had alot of play in it. Raplaced motor and fan blade. Let it run and unit sound normal and is working as designed. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Lanham, MD 20706

Shawn D.

Job Details: 05/18/2022

"cx complaint unit is no longer cooling so unplugged. inspected unit then plugged fridge and compressor grinds when starting and trying to run then over load trips. put a new start and run device on and same issue compressor grindsthen over load trips. compressor is bad, ordering compressor for return and needs to be 2 count job with s.s. tech only on return; ordrng 1 W11370574 (comprssor kit) and 1 W10913906 (coupler) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 s.s.techonly (s.s. tech only) and 1 2countjob (2 count job)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Woodbridge, VA 22193

Robert W.

Job Details: 05/18/2022

"Cx Recev a letter for service pointer, Inspected unti and found unit fall in Scode for element replacement, Replaced and tested unit is working properly."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Rhodesdale, MD 21659

Jonathon C.

Job Details: 05/18/2022

"cx complaint, unit not spinning out. tested, inspected verified complaint. found unit would not engage tub for spin. disassembled underside of unit to find no issues. pulled washplate to find drive hub stripped out. replaced hub, tested unit, unit working as designed. job is complete."

We serviced a

KITCHENAID MICROWAVE

Model KBMS1454SSS3

Near Bethany Beach, DE 19930

Michael E.

Job Details: 05/18/2022

"CX complaint: unit not running at all.. Tested and verified complaint. When i tested unit, it blew the fuse. Tested components and found the transformer had 5 olms instead of 45 on the windings and fuse had no continuity. Quoted CX price to replace the fuse and high voltage transformer. Fuse and transformer needed. CX paid for service on CC 120.00 but would like to look at new units before deciding on repair. Saved quote and job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8000BW0

Near Ellicott City, MD 21042

Justin S.

Job Details: 05/18/2022

cx says they have a communication error code. found the unit has a f51(rpm). ran the automatic test cycle and the unit fils agitates drains and start the spin. put the unit into a drain and spin cycle and the unit is spinning good without any noises and completes the cycle. cannot duplicate the fault. the control is nla if the cx calls back

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near ,

Michael E.

Job Details: 05/18/2022

CX complaint: slow water flow from dispenser. Tested and verified complaint. I opened the filter door and tested and flow is back to normal. I advised CX to replace filter. CX paid 120 for service on CC. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Spotsylvania Courthouse, VA 22553

Thomas B.

Job Details: 05/18/2022

Cx complaint unit is not working properly inspected found right side rail has locked up preventing door from closing properly ordering both left and right side rails will have to clear ice returning with drain tube as needed; ordrng 1 W10625067 (bracket left) and 1 W10625068 (bracket right)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near New Cumberland, PA 17070

Fred G.

Job Details: 05/18/2022

called cx at around 10:30am and left voicemail stating i was going to be a little early. arrived around 10:40am with no answer at door. called office and megan did not get a answer on the phone. rang door bell again at 11am with no answer. waited till 11:10am. left thank you card at door with picture on file.

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS30HL01

Near Stafford, VA 22554

Tanner B.

Job Details: 05/18/2022

"door will not close , found the left side switches and latch not engaging.. also found faulty waveguide cover arching when using microwave. needs new parts; ordrng 2 W11397156 (switch left)s and 1 W11201860 (latch) and 1 W11201789 (cover) and 4 W11362541 (clip)s"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Dallastown, PA 17313

Drew B.

Job Details: 05/18/2022

cx complaint that unit sparking snd clicking but not making a solid flame connection and not igniting causing a stronger gas smell... i found the cap is cracking slightly on edges casuing inconsistant catching of the spark.. tried moving cap around no luck. will need the following parts.; ordrng 1 W11435570 (cap 2@trb)

We serviced a

WHIRLPOOL DRYER

Model WED49STBW0

Near Chesapeake, VA 23320

Jason T.

Job Details: 05/18/2022

"Cx complaint, not heating properly, noisy during any dry cycle, found open thermal cut off, brittle heating element, worn idler and rear support rollers. Installed parts from truck stock to complete the repair, verified all unit functions for proper operation...working as designed.; ordrng 1 WP691366 (Idler Pulley) and 1 349241T (Roller support kit) and 1 W10900067 (Thermal cut off) and 1 279838 (Element), used 1 WP691366 (Idler Pulley), 1 349241T (Roller support kit), 1 W10900067 (Thermal cut off), and 1 279838 (Element) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model KEMC308KSS01

Near Wilmington, DE 19808

Taylor F.

Job Details: 05/18/2022

Cx complaint is unit not powering on. Confirmed the inline fuse on the control board to be defective. Control is no longer available. Unit is non repairable. Cx paid 120 service call by CC. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Gettysburg, PA 17325

Andrew S.

Job Details: 05/18/2022

Cx complaint is that the unit is not making ice. Upon arrival I found that the ice maker had no errors. I ran test 57 and 45 and the icemaker harvested and filled. I then found that the FC evap was covered in frost. I quoted the cx for the cost of replacing the evap fan and harness. Cx paid in Full. I was able to defrost the unit and replace the evap fan. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Fredericksburg, VA 22406

Thomas B.

Job Details: 05/18/2022

Cx complaint unit is not working properly inspected unit is not working properly removed and replaced supplied parts tested lid is still having issues locking. Locks then immediately unlocks reordering the lid lock and control checked for power at drain pump none present no matter the cycle couldn't get it to drain out ordering pump as needed ; ordrng 1 W11513248 (Latch) and 1 W11513246 (Control) and 1 W11513259 (Cord) and 1 W11399437 (Drain)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Woodbine, MD 21797

Ricardo S.

Job Details: 05/18/2022

"Special Project.. replaced heater assy, unit tested and working ok.. no leaks"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Fort Washington, MD 20744

Mitchell H.

Job Details: 05/18/2022

cx complaint unit is making a squeeling noise when water comes in. inspected unit and confirmed. cold water side was making the noise. replaced valve with pre id part and unit is now good to go. cx has parts and labor auth. job completed.

We serviced a

MAYTAG DRYER

Model MGD6200KW1

Near Adelphi, MD 20783

Julian H.

Job Details: 05/18/2022

"CX complaint about unit coating peeling off and getting clothes damage inspected and found that coating is bubbling and peeling off causing metal to be exposed and getting rusted rust marks stain clothes, heater box and drum are deformed causing clothes to get trapped in and damaging the clothes issue with dryer not only cosmetic issue affecting clothes checked vent outside and is fine need parts; ordrng 1 279980 (box) and 1 W10828905 (bulkhead) and 1 W10899578 (drum SHIP PART TO CX) and 1 2COUNTS (TIME CONSUMING CALL)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Lewes, DE 19958

Frederick R.

Job Details: 05/18/2022

Replaced heater element per special project s17304. Tested unit after and no leaks. Working as designed. Job is complete

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Virginia Beach, VA 23464

Austin D.

Job Details: 05/18/2022

cx undeer the impression the unit was still covered. advsied cx of ther servcie call and she denied service at this time.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Middletown, DE 19709

Taylor F.

Job Details: 05/18/2022

Cx complaint is uniut leaking on the left side. Tested inspected and verifed complaint. Found the door gasket to be defective in the top left corner. it was folded inwards causing the door to not make contact with the gasket in that corner. Replaced gasket from pre ID. Tested unit and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS25XVMS9

Near Hanover, MD 21076

Robert L.

Job Details: 05/18/2022

"cx complaint had ice all over bin and icemaker, thawed out but still happens and not making ice, found fill bucket frozen over not allowing water into mold, no signs of valve passing water from fill tube, cleared all ice and icemaker harvested and called for water, cx to monittor , gave quote of 363 to replace icemaker, collected 120 visa; ordrng 1 W10882923 (icemaker)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS1

Near Charlottesville, VA 22902

Kyle A.

Job Details: 05/18/2022

Installed parts and unit is now as designed

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Stephens City, VA 22655

Ezra M.

Job Details: 05/17/2022

"installed new control, cooktop light working normally"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Lancaster, PA 17602

Drew B.

Job Details: 05/17/2022

cx complaint that unit is leaking asnd found the hole to be leaking from the cx supply plastic line from house and will need replaced ...; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS0

Near Pasadena, MD 21122

Kevin P.

Job Details: 05/17/2022

"cx complaint unit not washing fills but wash motor never energizes, 4-3 error, and 7-1 error. wash motor ohms out properly but control isnt sending voltage with a load on it but does send 116vac with wash motor plugged in. ordering control and also sump assembly, returning tech to install control first and only install sump if needed.; ordrng 1 W11305303 (cntrl-elec) and 1 W11124384 (pump&motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHB00

Near Woodbridge, VA 22191

Carl R.

Job Details: 05/17/2022

aig refrig is making loud thumping noise and the icemaker not working. Inspected unit and found ice maker not making ice. Jump l and V I've maker performed harvest. Jumped Tand H. Dial didn't turn. Removed ice maker and replaced with new ice maker. Unplugged unit for 5min. New ice maker harvesting. Unit working properly. No other parts needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Woodbridge, VA 22193

Carl R.

Job Details: 05/17/2022

Not Cooling - Freezer Section - Refrigerator. Inspected unit and seen ice on back wall. Put unit in defrost state. Unit will need control and EVAP harness ; ordrng 1 W11469742 (Control) and 1 W11524653 (EVAP harness)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Norfolk, VA 23507

Jason T.

Job Details: 05/17/2022

"Cx was contacted by Kitchen Aid in reference to the unit, installed heater assembly per Technical Service Pointer # W11540964. Ran factory diagnostic test to calibrate and verify unit operation...working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Chantilly, VA 20152

Daniel J.

Job Details: 05/17/2022

dryer door seal coming apart sent out with only adhesive will use on return with the new door seal; ordrng 1 W10906683 (door seal)

We serviced a

WHIRLPOOL RANGE

Model WFG535S0JS1

Near Lancaster, PA 17602

Drew B.

Job Details: 05/17/2022

cx complaint that unit is flashing the f1e0 but when accessing rear found infrstation and will need professionally cleand before call back when cx calls back send shop job for parts needed; ordrng 1 W11258611 (control board)

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near North East, MD 21901

Jonathon C.

Job Details: 05/17/2022

"cx complaint, f1 e0 error. could not replace board due to active bug infestation. do not return for service without proof of extermination."

We serviced a

MAYTAG WASHER

Model MVWC425BW1

Near Portsmouth, VA 23703

Jason T.

Job Details: 05/17/2022

"Installed parts to complete the repair, also used drive hub from truck stock, ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 W10528947 (Drive Hub), used 1 W10528947 (Drive Hub) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Chesapeake, VA 23320

Austin D.

Job Details: 05/17/2022

came out to find the swtich binded. unbinded the swtich and tested operation. unit is running as designed.

We serviced a

MAYTAG DRYER

Model MGD6630HW1

Near Lancaster, PA 17602

Drew B.

Job Details: 05/17/2022

replaced parts and now checks good

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Saint Leonard, MD 20685

Robert A.

Job Details: 05/17/2022

"Cx complaint that the unit still is not completing cycles. I inspected the unit to confirm the complaint. I found error codes: f7e6 f7e7. I ran a service cycle and manual tests for spin and agitate. All components passed. I ran a tachometer test (worked fine) and calibrated the unit again. I removed the clutch and belt shield and check under the unit, all is well. I finally allow the cx to run a full normal cycle and everything worked fine. The cx is old I believe she misunderstood the functions of the cycle in relation to the lights on the control panel. For example it does spin some during rinse and it pauses during spin, she was confused. The unit is working as designed. Cx was using way too much detergent as well. I instructed her to the proper amount of detergent to use."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Stone Ridge, VA 20105

Robert W.

Job Details: 05/17/2022

"ARR at Cx and CX stated the builder took old fridge and gave them new one and they dont know where it is, Builder will have to reach out to office to reschedule appt.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Portsmouth, VA 23707

Justin W.

Job Details: 05/17/2022

replaced gearcase and tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS01

Near Washington, DC 20007

Mitchell H.

Job Details: 05/17/2022

cx complaint unit not cooling.got to unit and took evap out/ put new one in. put coupler on compressor as it was good and windings checked good. vaccumed unit down for 20 mins and filled to recommended oz and unit started to cool. dropped 10 degrees within a few mins it was turned back on. informed cx to wait 24-48 hrs before putting food in. job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 05/17/2022

i was able to access unit and replace the heating element as per Technical Service Pointer #: W11540964. tested uinit for leaks and now unit checks good.

We serviced a

WHIRLPOOL HOOD

Model KVWB600DSS3

Near Haymarket, VA 20169

Robert W.

Job Details: 05/17/2022

Replaced hood unit is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Lancaster, PA 17603

Bernard M.

Job Details: 05/17/2022

"Cx complaint the console is loose. Inspected unit and found the top of console is beginning to peel off and the buttons are becoming difficult to press and recognize functions. Ordering console, once part is in contact cx to reschedule; ordrng 1 W11460908 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Newport News, VA 23601

Justin W.

Job Details: 05/17/2022

replaced reservoir tested unit working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507EWH01

Near Washington, DC 20018

Mitchell H.

Job Details: 05/17/2022

cx complaint units ice maker has stopped working and lights sometimes go out.. inspected unit and found temps in fridge ranging from 45-49 and freezer set at -5 and temps at 11. unit has a freon leak. checked bottom of evap and had no frost when running pushed on top right corner of evap cover and heard crunchy ice build up. unit has low charge. ordering evap compressor and driver for a 3 ct Ss on return. unit under contract so reschedule when possible. will bring back drip pan and led control.; ordrng 1 W11492867 (evap) and 1 W10832994 (compressor) and 1 WPW10143759 (drier)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Warrenton, VA 20186

Robert W.

Job Details: 05/17/2022

"CX Recv a letter for service pointer, Inspevcted unit and found unit falls in the service pointer for element replacement, Replaced element and tested unit is working properly."

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Manassas, VA 20112

Robert W.

Job Details: 05/17/2022

CX Complaint is the washer is making a click noise. Ran diag and unit has no error codes then tested unit in diag and unit is working properly. Did find wash plate a little loose tighten and then pulled unit out and checked slider and clutch all looks good tighten rotor up and tested unit again and unit is working properly.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0EB0

Near Newport News, VA 23607

Jason T.

Job Details: 05/17/2022

"Arrived on site, found cockroach infestation, pics on SD, advised cx to have a certified exterminator remove the infestation. Once issue is resolved contact VIA dispatch to schedule return visit, cx agreed. Ordering parts to complete the repair.; ordrng 1 W11517959 (LF surface element) and 2 W11171119 (LR-RR surface element)s and 1 W11047722 (RF surface element) and 1 W11122551 (Control)"

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Chesterfield, VA 23838

Joseph D.

Job Details: 05/17/2022

"unit with failed magnetron, must replace please.; ordrng 1 W10278022 (magnetron) and 1 W11199548 (transformer) and 1 W11580028 (monitior switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near East York, PA 17402

Drew B.

Job Details: 05/17/2022

"cx complaint that unit is not sealing mag strips and now wont seal replced the gakset buts burnt the seal and will need one more bc of it , call when in to rehd; ordrng 1 W10830274 (gasket-fip)"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Petersburg, VA 23803

Chris B.

Job Details: 05/17/2022

cx complaint unit will not start or heat inspected unit found open thermal fuse unit has very long vent flex hose will need thermal fuse test unit none on van stock cx stated they will repair unit them selves unit needs themal fuse

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Yorktown, VA 23693

Lucas R.

Job Details: 05/17/2022

"cx complaint unit making noise, checked unit found vibration loise from condenser, insulated lines, leveled unit, tested, unit working as designed.; ordrng 1 W11175143 (gasket), used 1 w11175143 (gasket) from stock"

We serviced a

MAYTAG WASHER

Model MHW6630HW2

Near Spring Grove, VA 23881

Chris B.

Job Details: 05/17/2022

"cx complaint unit will wash clothes inpsetced unit confirmed cx complaint found faulty shifter replaced shifter tested calibrated unit working as desighned collected 120 sc 110 labor 15 ship 49.40 part tax 2.96 total collected 297.36 cc; ordrng 1 W10913953 (shifter), used 1 W10913953 (shifter) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Yorktown, VA 23692

Jason T.

Job Details: 05/17/2022

"Cx was contacted by Kitchen Aid in reference to the unit, installed heater assembly P/N W11537778 per Technical Service Pointer # W11540964. Ran factory diagnostic test to calibrate and verify unit operation...working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 05/17/2022

i was able to access unit and replace the heating element - sp w11540964. tested unit for leaks and now unit checks good.

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near York, PA 17406

Drew B.

Job Details: 05/17/2022

cx complaint that unit is not draining pump runs found door locked unlocked door and found debris in pump and removed and now drains and checks good collected 120.00

We serviced a

KITCHENAID RANGE

Model KSGB900ESS4

Near Baltimore, MD 21218

Keith H.

Job Details: 05/17/2022

arrived ready to install parts but found the bezel 'kit' only has one in the box and theres another issue not mentioned in ticked the valve for the rr burner is literally falling apart and needs to be replaced office is wokring with cx for a return date; ordrng 1 W11233561 (valve-brnr) and 5 W10814133 (bezel-knob)s

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Yorkana, PA 17406

Drew B.

Job Details: 05/17/2022

HELPED bm and completed job

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Baltimore, MD 21224

Shane M.

Job Details: 05/17/2022

cx complaint the unit leaking from the front. found ripped bellow gasket. ordering bellow gasket. unit a stackable. all work can be DONE by the front door. no 2nd tech needed.; ordrng 1 W11314648 (bellow gasket)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS4

Near Richmond, VA 23235

Joseph D.

Job Details: 05/17/2022

"no answer from door, called office, waited ten minutes"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Newark, DE 19713

Taylor F.

Job Details: 05/17/2022

Cx complaint is unit not locking the lid. Tested inspected and verifed complaint. Found the drain pump stuck on and unit halfway through a cycle. Unit had no error codes. Showed cx how to cancel the cycle. Cx also had bleach stain her colors because it all didnt rinse out during the previous cycle. Reccomended using a 2nd rinse when using bleach. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Smyrna, DE 19977

Taylor F.

Job Details: 05/17/2022

"Cx complaint is excess water at the end of the cycle. Tested inspected and verifed complaint. Found the cx not using rinse aid, or the heated dry. Informed cx both rinse aid and heated dry must be used if she wants a good drying experience. Unit is working as designed. Job is complete."

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