Service History 1194 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model KUDC10FXSS6

Near Richmond, Virginia 23233

John P.

Job Details: 05/18/2022

Installed UI and gasket tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Bowie, Maryland 20715

Emmanuel R.

Job Details: 05/18/2022

"Cs unit doesnt want to cool in neither section, on arrival i tried to put it in diagnostics but it wouldnt want to respond . i unplugged unit and plugged it back in . Unit immediately started cooling, test 4 went thru its proccess and unit started working again. I beleive the control got glitched up and stopped cooling. Unit is now cooling all the fans are running compressor is now running too. Advised customer to let unit get back down to temp. Will need a control and UI if it stops cooling again. Cllct for svc call 120.00 CC"

We serviced a

KITCHENAID DISHWASHER

Model MDB9959SKZ0

Near Bowie, Maryland 20715

Emmanuel R.

Job Details: 05/18/2022

"heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778�Replaced element, checked for leaks . no leaks present."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Mechanicsville, Virginia 23116

Jerod R.

Job Details: 05/18/2022

"tested unit found unit had middle divider sucked in at freezer door , ordered silicone and permagum to correct; ordrng 1 212643 (sealer-gum) and 1 WP4317852 (adhesive) and 1 WP482338 (adhesive)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDT02

Near Randallstown, Maryland 21133

Justin S.

Job Details: 05/18/2022

cx says they are using the freezer as a refrigerator. found the fan is not active. ouched the fan and it is spinning wealy. found a large build up of ice on the inut. the compressor is running at .55aac. the unit has a leak in the ss or an weak compressor. the cx doesnt wish to proceed with the repair; ordrng 1 W11092625 (compressor(381.45)) and 1 W10836706 (evaporator(253.57)) and 1 W11506635 (coupler(20.50))

We serviced a

MAYTAG DRYER

Model MED7230HC2

Near Woodstock, Maryland 21163

Justin S.

Job Details: 05/18/2022

cx says the unit turns on but doesnt do anything else. cannot turn power on or go into diagnostic. reset power and unit now illuminates. the unit has no error codes. ran the diagnostic cycle and passed. found cx vent line blocked 2/3 of the way. the unit is good

We serviced a

WHIRLPOOL WASHER

Model MVWB766FW1

Near Ellicott City, Maryland 21042

Justin S.

Job Details: 05/18/2022

the lid is broke of the left side. am able to get the lid to open and close normally. the unit needs the lid; ordrng 1 W11259006 (lid(225.86))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Baltimore, Maryland 21212

Eric W.

Job Details: 05/18/2022

cx complant of ui keeps flicking when oping up fridge door removed hindge cover and found the wires to ui broken unit will need new door and ui a nd logo; ordrng 1 W11396766 (fridge door) and 1 W11579353 (ui) and 1 W11178521 (logo)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 05/18/2022

"replaced failed mullion flap, door now sealing propery"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Mechanicsville, Virginia 23116

Jerod R.

Job Details: 05/18/2022

tested unit found unit microscreen clogged which is causing unit not to drain properly ordered new sump assem.; ordrng 1 W11416363 (sump)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Richmond, Virginia 23225

Gill G.

Job Details: 05/18/2022

cx complaint: unit is not drying dishes. no stored fault codes. ran diagnostic cycle and verified heater is working. found cx has not used rinse aid. added sample rinse aid into dispenser. advised cx on rinse aid use. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Richmond, Virginia 23224

Gill G.

Job Details: 05/18/2022

replaced door latch. tested. unit is working as designed. old part is in bin for return.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Washington, District of Columbia 20037

Samuel R.

Job Details: 05/18/2022

cx complaint unit is dripping water.inspected unit and found evap to not come on.found ice build up on evap causing water to drip in fridge area.also found control to sometimes to have a hard time changing setting on the button.will order evap fan and control W11446726 specil order w113690236 1 tribles; ordrng 1 W11369036 (evap fan) and 1 W11446726 (control)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Berlin, Maryland 21811

Michael E.

Job Details: 05/18/2022

Replaced the heat element as per previous diagnposis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model KUDP02IRBS1

Near Washington, District of Columbia 20037

Samuel R.

Job Details: 05/18/2022

cx complaint unit is leaking.inspected unit and found unit to be leaking from door seal.gave cx qoute and cx advised they will replace unit

We serviced a

WHIRLPOOL OVEN

Model JMW3430IL03

Near Baltimore, Maryland 21210

Eric W.

Job Details: 05/18/2022

opened up unit and found the top of wave guide is bured up called tec line 7733685669 unit getting sent up for review

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Fairfax, Virginia 22032

Carl R.

Job Details: 05/18/2022

Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778�- . . . attempting to remove dishwasher from under the counter. And was not able to. Flooring was put in before floor was done. Also there was a piece of wood over top the dishwasher. Informed cx that the dishwasher had to be removed in order to replace the heater element. Cx needs to reschedule.; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Columbia, Maryland 21045

Robert L.

Job Details: 05/18/2022

"cx complaint f8e4, prior f9e1, found f8e4, f9e1, f9e2, stored, found tray wet on left side, found heater loose in rear but minimal signs of leak, replaced heaeter from TSP and S-17304, no other leaks detected, cx to monitor, tested all ops ok, no charge, covered under s-17304"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Glen Allen, Virginia 23060

Jerod R.

Job Details: 05/18/2022

"tested unit found unit had bad upper string and freezer led , replaced ordered parts and tested inot is now fully functional"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Wilmington, Delaware 19803

Taylor F.

Job Details: 05/18/2022

Cx complaint is unit not sealing properly. Tested inspected and verifed complaint. Replaced the door gaskets from pre ID. Unit is now working as designed. Job is complete.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Wilmington, Delaware 19803

Taylor F.

Job Details: 05/18/2022

Cx complaint is element hanging down. tested inspected and verifed complaint. Found the support defective in the microwave causing the element to hang down. Called office and rescheduled for 5/24/22. Ordeirng support.; ordrng 1 W10909479 (support)

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Culpeper, Virginia 22701

Tanner B.

Job Details: 05/18/2022

installed new control and tested unit. job complete

We serviced a

ROPER WASHER

Model RTW4516FW

Near Richmond, Virginia 23225

Chris B.

Job Details: 05/18/2022

cx complaint unit will not flow water inspected confirmed cx complaint found wire not seated on valve seated wire tested unit working as desighned

We serviced a

AMANA RANGE

Model ACR4303MFS5

Near Leesburg, Virginia 20176

Ezra M.

Job Details: 05/18/2022

"installed element, verified all elements working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS02

Near Leonardtown, Maryland 20650

Shane B.

Job Details: 05/18/2022

"cx complaint is poor cooling and IM not working. unit is set to 34/3. my prob shows 36/13. freezer evap fan is making a noise when running. inspected evap and fond ice build up along the top of evap hitting the fan and a small amount of ice built up in the bottom center. tested defrost heater, it is working. in normal operation with compressor running unit is pulling 1.3amps. i called techline. they advised from teh ice build up and frost on evap cover that its an air flow issue. refered me to service pointer #W10842568. adivsed ordering adaptor. 7733683251. quoted cx for repair. they paid service call and are going to call whirlpool beings they are not happy with the unit.; ordrng 1 W10864519 (adapter)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near East Berlin, Pennsylvania 17316

Bernard M.

Job Details: 05/18/2022

"Replaced heater per service pointer #11540964, ran auto test and the unit heated and no leaks were found. Unit checks good"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS0

Near Alexandria, Virginia 22301

David J.

Job Details: 05/18/2022

Cx cancelled the whole unit had no gas shes calling gas company. If it doesnt fix then they will call us back.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Chester, Virginia 23831

Chris B.

Job Details: 05/18/2022

cx complaint un it takes very long to dry clothes inspected unit confirmed cx complaint found wire not seated on control seated wire tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near La Plata, Maryland 20646

Mitchell H.

Job Details: 05/18/2022

cx complaint unit runs all the time and doesnt seem to hold temps well. inspected unit and found 6 in freezer and 40 in fridge. checked pressures on low side and was at -18. checked over joints with some soapy water but could not get any bubbles. i put a little r600 in it to top it off back to recommended pressures and informed cx to test it out and see if that helps. if we get a call back id send us back with nitrogen so we can try and find any leaks.

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Thurmont, Maryland 21788

Ricky E.

Job Details: 05/18/2022

"customer stated that the unit wasnt cooling in both sections.. verified issue, but fnd units evap covered in frost. the unit isnt defrosting.. ran diag and diag stated that the units defrost thermister was open, so the unit wil not go into defrost.. need parts... the customer will have the unit defrosted at next service. will used sent thermister at the next service; ordrng 1 w11566851 (control) and 1 w11581973 (harness)"

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHZ04

Near Springdale, Maryland 20774

Alexander D.

Job Details: 05/18/2022

"arrived to replace fz door, cams and door hinge. found icemaker in new door broken off and waterlines wrong, new door has 2 1/4' waterlines and old door has 1 5/16' and 1 1/4' waterline, pics saved. took cam out of new door and installed on old door and replaced hinge and cams on hinge. tested unit, door now opens and closes smoothly. unit is now working properly. called office and scheduled door pick up for 5/23"

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW04

Near Bowie, Maryland 20721

Alexander D.

Job Details: 05/18/2022

"cx complaint getting frost in top of fz and leaking onto floor. inspected unit and verified complaint. found alot of water on floor upon arrival. cx said that it will go away then come back. found top side of door gasket fell out and causing frost build up. not convinced all the water on the floor is just from door not sealing properly. pulled back panel off, no signs of leaks, drip pan holding water, no pipes frosting up. found furnace next to unit has steady stream of water leaking out of it onto floor, pic saved, showed cx leak coming from furnace not fz but door is defective causing frost build up. ordering door. advised cx door will be shipped to their house and to call office to schedule return visit after inspecting for damages.; ordrng 1 W10747004 (door) and 1 W11178521 (nameplate)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Moseley, Virginia 23120

Joseph D.

Job Details: 05/18/2022

unit with damaged handle and deformation in freezer door mold. must replace to allow unit to seal properly; ordrng 1 W11449028 (freezer door) and 1 W11483532 (handle)

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IL03

Near Vienna, Virginia 22180

Christian C.

Job Details: 05/18/2022

Called techline. 7733013571 Unit is being sent for product review.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Richmond, Virginia 23223

Gill G.

Job Details: 05/18/2022

"verified cx complaint of unit having damage to top, front and side. installed cabinet that was delivered. ordered front and top panels and front panel clips.; ordrng 1 WP8563663 (top) and 1 W10806345 (panel) and 2 W10854425 (front panel clip)s"

We serviced a

WHIRLPOOL OVEN

Model WFE715H0ES0

Near Ellicott City, Maryland 21042

Justin S.

Job Details: 05/18/2022

cx says the unit is not getting over 285 but does broil. found the bake elemnt is burnt in half. the unit needs the bake element; ordrng 1 W10779716 (bake element(63.68))

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Dundalk, Maryland 21222

Eric W.

Job Details: 05/18/2022

cx complant of unit banging noise in spin inspected unit found no problems cx said he was wahing about 7 towes on normal instructed cx hon washing options

We serviced a

JENNAIR RANGE

Model JGD3430GB00

Near Woodsboro, Maryland 21798

Ricky E.

Job Details: 05/18/2022

customer stated that the unit was leaking under the unit.. used the sniffer and fnd a leak at the valve assy. the valve assy has 6+ connections to make up the valve.. verified a small leak with bubbles on the back side of the valve area.. the customer must contaxct a plummer because the unit itself isnt leaking...

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Washington, North Carolina 27889

Ronnie B.

Job Details: 05/18/2022

"cx complaint of unit not washing dishes. checked unit and found the fololowing codes f4-e3 f9-e1. ran unit through auto test and found wash motor not running with voltage quoted cx 120 service call, 110 labor, 249.98 for sumop and pump, 15 shipping, 17.50 in tax, 512.48 in full. cx agreed and paid in full.; ordrng 1 W11087376 (sump and pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS00

Near Leesburg, Virginia 20175

Ezra M.

Job Details: 05/18/2022

"installed parts, unit good"

We serviced a

KITCHENAID DISHWASHER

Model KDFE304DBL0

Near Lancaster, Pennsylvania 17603

Marc M.

Job Details: 05/18/2022

cx complaint unit not draining. inspected unit and found that the drain pump was blocked with debris that was not cleaned off items prior to cycle. cleared drain pump and tested unit. unit now checks good.

We serviced a

CROSLEY WASHER

Model VAW3584GW1

Near Lancaster, Pennsylvania 17603

Marc M.

Job Details: 05/18/2022

installed parts and tested unit. unit now checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Waynesboro, Virginia 22980

Kyle A.

Job Details: 05/18/2022

Sump came in damaged called office and they are reodering pump; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Glen Allen, Virginia 23060

Jerod R.

Job Details: 05/18/2022

replaced heater and tested unit is now fully functional

We serviced a

WHIRLPOOL DRYER

Model WED9550WW1

Near Richmond, Virginia 23223

Gill G.

Job Details: 05/18/2022

"verified cx complaint of unit not starting cycles. verified 243 vac at terminal block. found motor not starting. found idler wheel corroded and wobbling. found drive belt with dry rot. verified motor with bad start windings. replaced motor, drive belt, pulley and blower wheel. tested. unit is working as designed."

We serviced a

WHIRLPOOL DRYER

Model MHW6000XR2

Near Chester, Virginia 23831

Chris B.

Job Details: 05/18/2022

did not recieve part WPW10374126 to be able to complete job rescheadual for friday 5/20/22; ordrng 1 WPW10374126 (control)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Gainesville, Virginia 20155

Daniel J.

Job Details: 05/18/2022

washer not always completing cycles checked for faults none present vertical movement in shaft removed agitator still vertical movement on gearcase shaft and noise while spining even by hand checked motor ohm out good sugguesting gearcase and control not always on not spinning; ordrng 1 W11449841 (gearcase)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Manassas, Virginia 20112

Robert W.

Job Details: 05/18/2022

"CX Recev letter for service pointe, Inspected unit and found unit falls in the Scode for element replacement. replaced and tested unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Annandale, Virginia

Jason A.

Job Details: 05/18/2022

CX complaint WASHER does not complete cycle. Load is wet at end of cycle. Checked no error codes & water connections good. Ran test wash. Drain is good. Advised CX run normal cycles then select Drain & Spin after. ACU OOS> JJ; ordrng 1 W11544680 (Main ACU)

We serviced a

MAYTAG DISHWASHER

Model MHW3100DW

Near Fairfax, Virginia 22031

Carl R.

Job Details: 05/18/2022

"SEAL RIM MOLDED IN BALCK. SEEMS LIEK IT IS GOING TO START LEAKING. DOOR IN DISH SOAP AREA CAME OFF. Removed upper lid to replace dispenser and bellows. Removed dispenser then removed bellows. Put bellows on the put on dispenser the put on lid. Tested unit, unit working properly. No leaks."

We serviced a

JENN-AIR COOKTOP

Model JGD3430GB00

Near Lorton, Virginia 22079

Lloyd B.

Job Details: 05/18/2022

Cx complained that nothing on the cooktop worked. Inspected the unit and found 120v at the outlet and under the cooktop but there was a loose connection from the plug in the cooktop to the other components. Fixed wire and tested and all works. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Arlington, Virginia 22206

David J.

Job Details: 05/18/2022

Cx complaint unit makes loud noise while spinning. Replaced gear case along with clutch. Tested unit with Cx as we listened for noise. Found no noise and unit is now working as intended. Cx paid for new part as well

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Elizabeth City, North Carolina 27909

Branden R.

Job Details: 05/18/2022

"came out to replace pats on unit , uninstalled and replaced drain pump , tested unit is runnnign as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Ashburn, Virginia 20147

Richard B.

Job Details: 05/18/2022

"CX complant. Washing machine fills and overflows. Prior diagnosis found unit overfills diue to no pressure hose, Installed new pressure hose and and unit will also need new valves now. Due to restricted flow. Sceduled for a week from today. RB; ordrng 1 W11038689 (valve)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Ashburn, Virginia 20147

Richard B.

Job Details: 05/18/2022

CX complant. Washer dident spin clothes out. Inspected unit and found overloaded error code and sppeed target not attained.Ran a spin and drain and machine spins fine. Ran a regular cycle and machine is afgitating. CX stated machine was washing a large comferter when it was jumping around. Advised CX to cut back on larger loads and make loads evenly balanced. Collected 210 for both jobs/ RB

We serviced a

WHIRLPOOL WASHER

Model MHW5100DW0

Near Cordova, Maryland 21625

Jonathon C.

Job Details: 05/18/2022

"cx complaint, f9e1 error. tested inspected, verified complaint. tested unit. found f9e1 for long drain, f3e1 for water level issue (likely related to long drain., f8e3 for overflow (likely related to the long drain) found drain pump defective. cx paid all but labor. cx owes 110 labor; ordrng 1 WPW10605427 (pump-water)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS01

Near Potomac, Maryland 20854

Julian H.

Job Details: 05/18/2022

CX complaint about cavities not cooling well found Rc 47* FC 53* checked frost pattern and is fading away no dye anywhere checked with uv light on compressor area COMPRESSOR running warm all the time fans too need a dryer to vacuum system ordering nitrogen to fin leak as well per AH; ordrng 1 WPW10143759 (dryer) and 1 2COUNTS (SEALED SYS Tech ONLY) and 1 NITROGEN (NITROGEN)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Mechanicsville, Maryland 20659

Shane B.

Job Details: 05/18/2022

installed valve and turned water on to unit. monitored it for several minutes and no water leaked from valve or into unit. restored power and ran service cycle. unit completed cycle with no issues or leaks. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48QMS03

Near Washington, District of Columbia 20007

Roberto I.

Job Details: 05/18/2022

"CX complaint temperature too warm.Compressor and fans running ok. Found 53F in the Rc and and 45F in the Fc. Removed evap cover, no frost pattern but a block of ice on suction and capillary tubes. Unit needs sealed system repair. Ordering compressor W10841139, drier WPW10143759 and evaporator WP2306094. Collected 708.88, balance due 1450. **SEALED SYSTEM TECH**. **2nd TECH** and **3 COUNTS**; ordrng 1 W10841139 (compressor) and 1 WPW10143759 (drier) and 1 WP2306094 (evaporator) and 1 sealed system tech and 1 2nd tech and 1 3 counts"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Norfolk, Virginia 23523

Jason T.

Job Details: 05/18/2022

"Cx complaint, not cooling-freezing properly, found evaporator covered in ice, also during factory diagnostic test, freezer fan motor sluggish, verified 121 vac. Removed the ice with a steamer, installed pre-i'd fan motor, verified proper air flow, cooling-freezing...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Norfolk, Virginia 23523

Jason T.

Job Details: 05/18/2022

"Cx complaint, not cooling-freezing properly, burning smell reported by cx at the apartment complex, fire department was contacted and the unit was RED tagged by the fire department. Found compressor to be locked up causing the issue, verified all circuits tested ok, compressor needs replaced to repair the unit. Advised cx part is on factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11370574 (Compressor Kit) and 1 2count (2 count) and 1 W11109499 (Filter drier) and 1 R600A (R600A) and 1 W11506635 (Coupler)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Waldorf, Maryland 20603

Mitchell H.

Job Details: 05/18/2022

cx complaint unit is not draining. inspected unti and confirmed complaint. units drain pump working good but will not come out. checked disposal and was punched out and not clogged. found when the drain hose was off by the high loop the unit would drain the water into my bucket. once the rest of the drain was pput on it would not come out. found the existing drain hose connected from high loop to disposal had a check valve that would not open properly. cx ran to lowes and got a correct hose and i installed it and now it is working good. no leaks draining as it should. job completed.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Crownsville, Maryland 21032

Kevin P.

Job Details: 05/18/2022

"no answer at door or phone, neighbor said hes at work and she was told he had a service scheduled for saturday. called office to check and no service scheduled for saturday please reach out to cx and reschedule; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Hampstead, Maryland 21074

Sal R.

Job Details: 05/18/2022

"Per the previouse tech, i was able to access and replace the control board. I then ran a auto test. UNit is opperating with out concern. Unit test good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS01

Near Springfield, Virginia 22153

Lloyd B.

Job Details: 05/18/2022

Cx complained the gaskets were torn. Installed new gaskets and applied heat around the cabinet for a better seal. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ

Near West Springfield, Virginia 22152

Lloyd B.

Job Details: 05/18/2022

Cx had a unit that needed the upgraded heater. Installed new element and the unit will heat and not leak. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Alexandria, Virginia 22309

Lloyd B.

Job Details: 05/18/2022

Cx complained the door was not latching. Inspected the unit and found the panel on the inside that holds the door latch is broken. Unit needs new panel; ordrng 1 W11412695 (panel)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW04

Near Chesterfield, Virginia 23832

John P.

Job Details: 05/18/2022

"CX complaint unit not cooling checked unit found evap covered in ice, checked unit found thermister out of range, removed ice and replaced thermister tested working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Chesterfield, Virginia 23838

John P.

Job Details: 05/18/2022

"CX complaint fan in ff compartment not working checked unit found bad fan, replaced tested working as designed.; ordrng 1 W11087438 (Evap), used 1 W11087438 (Evap fan) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Marriottsville, Maryland 21104

Ricardo S.

Job Details: 05/18/2022

"the client complains that the unit stopped cooling again, inspected the unit, the compressor and condenser fan motor are on, the fC temperature read 66 degrees, no frost pattern.. sealed system issue, the unit has a leak .. order the Evap/FC and drier 2 counts job; ordrng 1 WPW10608485 (evaporator) and 1 WPW10143759 (dryer) and 2 countsjob (2 counts job)s"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Chesterfield, Virginia 23838

John P.

Job Details: 05/18/2022

"CX complaint unit not working checked unit, found shifter separated from Cam assembly and unit stuck in spin replaced actuator calibrated tested working as designed"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Washington, North Carolina 27889

Ronnie B.

Job Details: 05/18/2022

"cx comlpaint of unit not spinning correctly and goes off balanace no matter what is washed. checked unit and found the following codes f0-e5, f0-e9, f0-e7. checked under unit and found gearcase leaking oil. checked suspension and is weak. W11564098 calls for updating control through wifi. attempted to set up for cx but wifi on unit is not working at all, not detected by app. unit will also need ui to correct this issue.; ordrng 1 W11239857 (belt) and 1 W10721967 (drive pulley) and 1 W11423758 (gearcase) and 1 W11244231 (hose) and 1 W11478524 (ui)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Timonium, Maryland 21093

Shane M.

Job Details: 05/18/2022

cx complaint the unit isnt working at all. found float switchh cover filled with water. raned a normal cycle. found water leaking from middle of tub. unit needs a tub. sp on heater element. 2ct needed.; ordrng 1 W11409865 (tub) and 1 W11537778 (element) and 1 W11414078 (seal)

We serviced a

WHIRLPOOL DRYER

Model MEDX655DW1

Near Ashburn, Virginia 20147

Richard B.

Job Details: 05/18/2022

"CX complant, Dryer takes a long time to dry and water came out of door area. Inspected unit and dryer failed vent test with card staying on hanger three times. Found vent is clogged , SD pics of lint. Removed as much as i could see but advised CX vent still has a restriction. Collected money on prior ticket. RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Chesterfield, Virginia 23838

John P.

Job Details: 05/18/2022

Repaired sealed system pressure tested vacuumed charged unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bristow, Virginia 20136

Daniel J.

Job Details: 05/18/2022

removed heater installed new heater checked for leaks couple of drops on the right from the side of dishwasher found the third row rack to tub holder missing a cap to hold it in place and also broken tab informed mr mrs came home informed me that its covered under a lowes contract

We serviced a

MAYTAG DRYER

Model MEDP575GW1

Near Fairfax, Virginia 22032

Carl R.

Job Details: 05/18/2022

"7733652235.SAFETY, dryer electrical burning smell, very hot and stopped. Removed lid and seen power wire had an thermal event. Called whirlpool safty team. Cx needs to contact installer. No parts used."

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near Easton, Maryland 21601

Jonathon C.

Job Details: 05/18/2022

"cx complaint, cooktop hot light stays on. tested, inspected, verified complaint. found the switch for the front right burner to be defective causing issue. ordering switch. returning with pre id switch just in case.; ordrng 1 WP3149400 (switch-inf)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Vienna, Virginia 22180

Christian C.

Job Details: 05/18/2022

"Cx complaint of a F1E5 inverter error. Inspected unit found F1E5 inverter error and, F6E4 user interface/appliance manager state mismatch. Installed inverter and magnetron. Tested unit. Ran microwave for 1 minute and no errors. Ordering console and control.; ordrng 1 W11179310 (oven appliance manager) and 1 W11093254 (console) and 1 W11325786 (microwave appliance manager)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Alexandria, Virginia 22308

Lloyd B.

Job Details: 05/18/2022

Cx complained of a leak. Installed new dispenser and cx will run a full cycle to see if it leaks. Job complete

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Bealeton, Virginia 22712

Tanner B.

Job Details: 05/18/2022

installed new heater and tested unit.

We serviced a

JENNAIR REFRIGERATOR

Model JFX2897DRM00

Near Fairfax, Virginia 22033

Demonte S.

Job Details: 05/18/2022

Inspected the unit. Found that the cx is saying that the bottom of the Freezer has Ice / Door is hard to open. Checked the Freezer Section. Found that the Drain I'd clogged with Ice. I then removed all Frost / Ice. Cleared the Drain. Drain Tube is clogged. Installed a new Drain Tube. Tested the unit. No Leaks. Unit is working as Designed.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Herndon, Virginia 20171

Demonte S.

Job Details: 05/18/2022

No 90 Degree on the water line sent out. Talked with Mr. Gonna check Home Depot for 90 Degree hook up. ; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Vienna, Virginia 22181

Christian C.

Job Details: 05/18/2022

"Cx complaint unit is not working at all. Arrived at unit found F2E1 ui stuck button, F7E7 motor unable to reach target rpm, F8E6 water hazard, and F9E1 long drain fault. Cx said unit tripped breaker before not working at all. Outlet polarity is correct. Getting 120VAC. Getting 120VAC to control. when running any cycle unit does nothing. Tried to run service cycle it just completed without doing anything in 5 secs. Tried to manually activate any components it does nothing. Checked all connections to control and components underneath unit all secure. Ordering console and contol.; ordrng 1 W11478523 (fascia) and 1 W11556727 (control)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW04

Near Elkridge, Maryland 21075

Robert L.

Job Details: 05/18/2022

"cx complaint frost in freezer, found gasket ok, but door itself warped on left side, also small gap between liner and cabinet will need sealed with RTV, ordering freezer door white,and RTV; ordrng 1 W10746783 (dor-fmd white) and 1 482338 (adhesive)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KBS

Near Fairfax, Virginia 22033

Demonte S.

Job Details: 05/18/2022

Inspected the unit. Found that the cx is saying that they got a letter saying there is a Service Pointer on the Heating Element for the Dishwasher. Checked the Heating Element. Heating Element has the Gold Coupler Bushings. Installed new Heater Element. Tested the unit. No Leaks. Unit is working as Designed. ( Cx has Floor Damages near the Dishwasher. We didn't do these Damages. Made the cx sign stating this. Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Lanham, Maryland 20706

Shawn D.

Job Details: 05/18/2022

cx complaint unit is no longer cooling so unplugged. inspected unit then plugged it in and when compressor comes on it just grinds and will run then over load trips. put a new start device on to see if that changed anything and same issue compressor grinds when trying to run. unit has a bad compressor ordering compressor for return 2 count job s.s. tech only; ordrng 1 W11370574 (compressor kit) and 1 W10913906 (coupler) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 s.s.techonly (s.s. tech only) and 1 2countjob (2 count job)

We serviced a

WHIRLPOOL RANGE

Model WGE555SOBS02

Near Bowie, Maryland 20721

Emmanuel R.

Job Details: 05/18/2022

"sr-7733643922 whirlpool safety, Cs heard a loud pop and tripped the breaker. I took the unit apart and inspected from top to bottom. I did see any burn marks and all the wires are in good shape. All the burners work on high and low. Couldnt duplicated issue , unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Lanham, Maryland 20706

Shawn D.

Job Details: 05/18/2022

cx complaint unit is no longer cooling. inspected unit and was unplugged so plugged unit in and when compressor comes on it grinds then over load will trip. put a new start device on to see if that was the issue and compressor sounds the same just grinds then over load trips so put old start device back on. unit has a bad compressor. ordering compressor for return s.s. tech only 2 count job on return; ordrng 1 W11370574 (compressor kit) and 1 w10913906 (couupler) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 s.s.techonly (s.s. tech only) and 1 2countjob (2 count job)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Mechanicsville, Maryland 20659

Shane B.

Job Details: 05/18/2022

"cx complaint is the same as before, unit works fine once then the next cycle it does not drain and begins flashing F9E1. confirmed complaint. unit was flashing code when i arrived. pressed cancel and unit drained fine. found no clogs in drain line. no other codes saved. unit has the gold capped heater, will need updated heater. microscreen in wash motor is most likely clogged causing the issue. ordering wash motor and updated heater for return visit. schedule when parts are available.; ordrng 1 W11416362 (wash motor) and 1 W11537778 (heater) and 2 W11545329 (screw)s"

We serviced a

WHIRLPOOL COOKTOP

Model WEG750H0HZ0

Near Annandale, Virginia 22003

Carl R.

Job Details: 05/18/2022

"Baking burner will not light, no clicking heard when turned on. Both the broil burner and. found bake not working properly. No relays are clicking when bake is turned on. Tested wires at j1 for power and tested temp sensor both reading good. ACU BOARD not responding properly. Needs ACU BOARD; ordrng 1 W11205353 (Acu)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near York, Pennsylvania 17402

Drew B.

Job Details: 05/18/2022

"cx complaint that unit is leaking what seems to be coming from... what appears to be the right black tube that usually comes down to the float switch tray... they placed a small tubaware there and some water is in there. when testing the water doesnt appear to be anywhere else. and when llooking at the fill lines, drain lines and pump, valve etc no issues with water leaking from there theyhave the unit levled when arrived did verify that and use he pod for cleaning and not using pre soap to rinse dishes which could possibly casue suds to then form and leak over. .. unit washes no problem motor wise.. found water dripping from black funel on right only will need the parts listed for repair call to reschd cx.; ordrng 1 W11412696 (seal 4@trb lower door) and 1 W11412696 (seal) and 1 W11025986 (funnel protection)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Virginia Beach, Virginia 23454

Carl A.

Job Details: 05/18/2022

"cx complaint of unit making noise,checked unit to find water valves failed again replaced parts testged unit works as dezsaigned"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 05/18/2022

"cx complaint unit making loud noises, checked unit, come to find defective idler pulley and belt, quoted cx, cx approved repair. replaced pulley and belt, tested, unit working as designed. left old parts with cx. ordering belt to replenish v/s. cx paid 262.47 cash. cash in money bag.; ordrng 1 341241 (belt,drive)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS4

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 05/18/2022

"upon arrival did not have all parts to complete job, cx preffers to complete job all at once. last tech ordered bezel kit but it only came with one bezel. ordering 4 additional bezels and knobs to complete repair.; ordrng 4 W10814133 (bezel-knob)s"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Burtonsville, Maryland 20866

Israel R.

Job Details: 05/18/2022

heating element - sp w11540964 - special project s17304. Custoemr stated they got the service call on the email. Installed new heater. The unit is now back to normal operations.

We serviced a

ROPER WASHER

Model RTW4516FW1

Near Dillsburg, Pennsylvania 17019

Andrew S.

Job Details: 05/18/2022

Per previous diag I was able to access and replace the control and lidlock. I then ran the calibration and quick diag test. Unit is functioning as intended. Job complete

We serviced a

MAYTAG DRYER

Model MED6630HW1

Near York, Pennsylvania 17402

Drew B.

Job Details: 05/18/2022

"cx complaint that unit is making noise when running the noise is a loud rsttling sound coming from the wheel area... was able to remove panel and gain access to wheel found a mass anmount of lint in the fins of the wheel cauding resistance on the wheel causing the noise, cleaned and reassemblied and tightened and now checks good no noise and heats and runs."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV02

Near York, Pennsylvania 17402

Drew B.

Job Details: 05/18/2022

cx complaint that unit is not dispencing water again.. after last repair the unit last about 6 days of use then stops. nothing showing like weaker pressure and the line is froze again. but the unit has nothing food wise being frozen etc. in the rc section. unthawed line again called techline spoke to austin bump +3 degrees in fc section per engernering.... says if doesnt fix it will be non repairable... 773317382

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Gardners, Pennsylvania 17324

Andrew S.

Job Details: 05/18/2022

Per previous tech I was able to access and replace the LED driver board and the icebox fan. I then verified the fan was functioning as intended and the lights all illuminated. Job complete

Contact Us

About Us